reservation supervisor

Mandarin Oriental

<div>
 <strong>
  Reservations Supervisor
  <br/>
  <br/>
 </strong>
 Mandarin Oriental Muscat is looking for a
 <strong>
  Reservations Supervisor
 </strong>
 to join our
 <strong>
  Reservation
 </strong>
 team.
 <br/>
 <br/>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 <br/>
 <br/>
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 <br/>
 <br/>
 <strong>
  Mandarin Oriental Muscat
  <br/>
  <br/>
 </strong>
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 <br/>
 <br/>
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 <br/>
 <br/>
 <strong>
  As Reservations Supervisor, you will be responsible for the following duties:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist the Reservations Manager to oversee the Reservations Department to ensure an effective daily workflow and the delivery of exceptional level of service.
  </li>
  <li>
   Assist in the managing, training and developing of the team.
  </li>
  <li>
   Execute direction and lead the Reservations team to ensure both revenue and quality targets are achieved.
  </li>
  <li>
   Ensure team members are developed effectively and generate a culture of high-quality standards for relationship building, customer service and selling techniques.
  </li>
  <li>
   Build strong relationships with guests and team members in order to gain full understanding of their needs and work to serve them effectively.
  </li>
  <li>
   Ensure proper implementation of reservations procedures and maximize conversion ratios.
  </li>
  <li>
   Actively promote upselling and cross-selling within the reservations team.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  As Reservations Supervisor, We Expect From You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3 years of work experience in Reservations with same capacity, preferably in luxury hotel
  </li>
  <li>
   Degree holder in hotel management or other related disciplines
  </li>
  <li>
   Excellent communication skills and fluent in both written and spoken English
  </li>
  <li>
   Excellent organizational and computer skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our commitment to you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  </li>
  <li>
   MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  </li>
  <li>
   Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  </li>
  <li>
   Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
  </li>
 </ul>
</div>


Reservation Supervisor - Omani National

Mandarin Oriental Hotel Group

<div><p><b>Reservations Supervisor</b></p>
<p>
Mandarin Oriental Muscat is looking for a <b>Reservations Supervisor</b> to join our<b> Reservation</b> team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p><b>
Mandarin Oriental Muscat</b></p>
<p>
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.</p>
<p>
For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.</p>
<p><b>
As Reservations Supervisor, you will be responsible for the following duties:</b></p>
<ul><li>Assist the Reservations Manager to oversee the Reservations Department to ensure an effective daily workflow and the delivery of exceptional level of service.</li></ul>
<ul><li>Assist in the managing, training and developing of the team.</li></ul>
<ul><li>Execute direction and lead the Reservations team to ensure both revenue and quality targets are achieved.</li></ul>
<ul><li>Ensure team members are developed effectively and generate a culture of high-quality standards for relationship building, customer service and selling techniques.</li></ul>
<ul><li>Build strong relationships with guests and team members in order to gain full understanding of their needs and work to serve them effectively.</li></ul>
<ul><li>Ensure proper implementation of reservations procedures and maximize conversion ratios.</li></ul>
<ul><li>Actively promote upselling and cross-selling within the reservations team.</li></ul>
<p><b>
As Reservations Supervisor, we expect from you:</b></p>
<ul><li>3 years of work experience in Reservations with same capacity, preferably in luxury hotel</li></ul>
<ul><li>Degree holder in hotel management or other related disciplines</li></ul>
<ul><li>Excellent communication skills and fluent in both written and spoken English</li></ul>
<ul><li>Excellent organizational and computer skills</li></ul>
<p><b>
Our commitment to you</b></p>
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div>

Alila Jabal Akhdar

<div><p>Summary</p><div><p>
Job Summary
</p><ul><li> To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets</li></ul>
<ul><li> To supervise, train &amp; implement all safety policy &amp; procedure as per laid down in the company emergency &amp; continuity business plan</li></ul>
<ul><li> Promote the desired work culture around the core value of Alila Resort and the brand ethos</li></ul>
<ul><li> To sell and cross sell all resort facilities and service, such as participating actively in FIT marketing</li></ul>
<ul><li> To maintain good relations with local travel agents and other outside contacts</li></ul>
<ul><li> To have complete understanding of pricing strategy and sell accordingly
</li></ul><ul><li> Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.</li></ul>
<ul><li> To wear the correct uniform, name badges at all the times</li></ul>
<ul><li> To be apart in the building of an efficient team of employee by taking and active interest in their welfare, safety and development</li></ul>
<ul><li> To provide a courteous and professional service at all times</li></ul>
<ul><li> To provide the necessary skills to perform their duties with the maximum efficiency</li></ul>
<ul><li> To provide the correct standards and method of service are maintained as stated in the department&rsquo;s operation manual</li></ul>
<ul><li> To provide a complete understanding of and adhere to the hotel&rsquo;s employee rules and regulations</li></ul>
<ul><li> To provide a complete understanding of and adhere to the hotel&rsquo;s policy relating to fire, hygiene, health and safety</li></ul>
<ul><li> To plan the weekly operation Roster with coordination of front office supervisor.</li></ul>
<ul><li> Ensure accuracy of reservation information in OPMS
</li></ul><ul><li> Drive and collect all the guest information while creating the reservation.</li></ul>
<ul><li> Review daily arrival report to ensure accuracy of data updated in the system.</li></ul>
<ul><li> To ensure all the calls and guest inquires answered in timely manner.</li></ul>
<ul><li> Implement and drive the company, department standard and policies.</li></ul>
<ul><li> Train and coach the team member on Reserve and Opera system.</li></ul>
<ul><li> Coordinate with front office for any special request.</li></ul>
<ul><li> Balance room inventory.</li></ul>
<ul><li> Complete knowledge of World of Hyatt programs and benefits.</li></ul>
<ul><li> Knowledge on guest amenities program and process.</li></ul><br>
<p></p>
<p>
Technical Expertise</p>
<div><ul><li>Sell Alila Jabal Akhdar products and services using up-selling and suggestive selling techniques</li></ul>
<ul><li>Promote the Hotel&rsquo;s (and Alila Hotels generally) products and services</li></ul>
<ul><li>Maintain a high level of product and service knowledge of the Resort.</li></ul>
<ul><li>Opera and Reserve full operational Knowledge
</li></ul><ul><li>Receive process and confirmed room reservation made by/for client over the phone, personally, letter, fax, email and internet.
</li></ul><ul><li>Process amendment to reservation such as extensions, early arrival &amp; departure and etc
</li></ul><ul><li>Accept wait list reservations</li></ul>
<ul><li>Manage &ldquo;no show&rdquo; reservations by investigation and follow up by same day</li></ul>
<ul><li>Record special billing arrangements for groups and conventions.</li></ul>
<ul><li>Update guest special request and preference in trance and special fields.</li></ul>
<ul><li>Select and update correct profile on each reservation</li></ul>
<ul><li>Update correct VIP code on each profile and ensure correct amenities code attached in the systems.</li></ul>
<ul><li>Monitor reservation levels and inform Managers of current and future occupancy rates</li></ul>
<ul><li>Maintain knowledge of special rates/ offers/ promotions and train the teams.</li></ul>
<ul><li>Prepare reports as requested (pick up report, etc.)</li></ul>
<ul><li>Attend daily room controlling meeting.</li></ul>
<ul><li>Attends to inquires, complaints and request regarding reservation.</li></ul>
<ul><li>Ensure all reservation papers have been properly filed according to the established procedures</li></ul>
<ul><li>Familiar with job description, policies and procedures and able to perform the duty whenever needed.</li></ul>
<ul><li>Perform any other tasks been assigned by your supervisor &amp; managers.</li></ul></div></div></div><p></p>

RESERVATION AGENT

FIVE Hotels and Resorts

<div><br></div><div><span style="font-size: 11px;"><b>What We’re Looking For</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">* A minimum of 2 years of experience in a Luxury Hotel is preferred</span></div><div><span style="font-size: 11px;">* Previous experience as a Reservation Supervisor in a Luxury Hotel environment is mandatory</span></div><div><span style="font-size: 11px;">* Personifies FIVE’s Boundary-Breaking standard in every interaction, for a Sensational experience</span></div><div><span style="font-size: 11px;">* Creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE</span></div><div><span style="font-size: 11px;">* Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs’</span></div><div><span style="font-size: 11px;">* Excellent communication and interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and Stakeholders</span></div><div><span style="font-size: 11px;">* Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus)</span></div><div><span style="font-size: 11px;">* A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated</span></div><div><span style="font-size: 11px;">* Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively</span></div><div><span style="font-size: 11px;">* Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights</span></div><div><span style="font-size: 11px;">* Exceptional skills in Improving Customer and Stakeholder Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards</span></div><div><span style="font-size: 11px;">* A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">---</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Key Responsibilities</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">* Supports the Seamless running of the Reservations Department, ensuring task checklists are actioned, completed, and reviewed daily</span></div><div><span style="font-size: 11px;">* Takes Responsibility for assigned duties and tasks, ensuring all work is carried out in a Timely and Professional manner, maintaining the Bespoke nature of FIVE’s Industry-Leading service</span></div><div><span style="font-size: 11px;">* Supervises the Reservations Team, ensuring fellow ‘FIVERs’ are developed Effectively, fostering a culture of High-Quality standards in relationship building, customer service, selling techniques, and billing</span></div><div><span style="font-size: 11px;">* Manages daily Operations to ensure Efficient, Accurate, and Courteous Reservation services</span></div><div><span style="font-size: 11px;">* Drives the Reservations Team to achieve individual and collective goals, ensuring High Performance and Motivation</span></div><div><span style="font-size: 11px;">* Ensures all FIVE's Policies and Procedures are Meticulously understood and adhered to, always maintaining the Highest Standards of Luxury Service</span></div><div><span style="font-size: 11px;">* Trains the Reservations Team to maintain an Exquisite Level of Quality in both written and spoken communication, promoting FIVE’s stunning facilities, events, and upsell opportunities</span></div><div><span style="font-size: 11px;">* Supports and leads Training Initiatives to ensure the Reservations Team responds to all Guests with utmost Professionalism, completing all reservations accurately and meeting guests' expectations</span></div><div><span style="font-size: 11px;">* Demonstrates In-Depth knowledge and understanding of FIVE’s operating systems, including but not limited to Opera PMS and Genesys</span></div><div><span style="font-size: 11px;">* Collaborates with Reservations Management Team and the Revenue Team to control inventory, ensuring productivity and performance levels are Consistently met and exceeded</span></div><div><span style="font-size: 11px;">* Builds and maintains Effective Working Relationships while promoting FIVE’s culture and values, contributing to the vibrant 'Vibe at FIVE'</span></div><div><span style="font-size: 11px;">* Collaborates with other Departments to ensure a Cohesive Guest experience</span></div><div><span style="font-size: 11px;">* Is fully conversant with all Business Segments, including rates, offers, and promotions, and handles all tasks linked to the Reservations Department with Finesse</span></div><div><span style="font-size: 11px;">* Maximises room revenues and creates additional revenue through Effective upselling techniques and by following Strategic Plans</span></div><div><span style="font-size: 11px;">* Discusses Strategies with Reservations Management and the Revenue Team to enhance daily occupancy levels and Optimise Room Utilisation</span></div><div><span style="font-size: 11px;">* Processes and analyses daily revenue reports, including day-to-day pick-up, full month pick-up reports by segment, daily occupancy reports, weekly trend reports, and others, ensuring Data-Driven Decision-Making</span></div>

Assistant Reservations Manager

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25179141<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>Start Your Journey With Us</b></p>
<p>From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.</p>
<p>Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.</p>
<p>The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.</p><p><br>
</p><p><b>Job Requirement:</b></p>
<p><b>The Assistant Reservations Manager is a key part of the property sales team and point of contact for guests. Responsible for maximizing revenue through driving the team in handling of reservation enquiries, requests, changes, and cancellations from guests via phone, email and other booking channels. Additionally, Asst. Reservations Sales Manager responsible for strategic and tactical implementation of Revenue strategy, maximizing hotel room revenue through effective pricing and inventory management.</b></p>
<ul><li>Process all reservation requests, changes, and cancellations received by phone, email, or other method in a timely and accurate fashion.</li>
<li>Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including Marriott Bonvoy status.</li>
<li>Determine the most appropriate room type to meet guest requirements and maximize room rate.</li>
<li>Verify availability of room type and rate.</li>
<li>Effectively explain guarantee, special rate, and cancellation policies to callers.</li>
<li>Accommodate and document special requests when able.</li>
<li>Describe room accommodations and benefit feature sale amenities to guests.</li>
<li>Answer questions about property facilities/services and room accommodations.</li>
<li>Follow sales techniques to maximize revenue including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.</li>
<li>Follow &ldquo;up selling&rdquo; techniques and sales strategies in order to maximize property revenue.</li>
<li>Provides guests with information about the Bonvoy loyalty program and processes new enrollments.</li>
<li>Input and access data in reservation systems.</li>
<li>Verify all reservation information with callers to ensure accuracy.</li>
<li>Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.</li>
<li>Identify repeat guests using appropriate codes and ensure guest is acknowledged as a repeat.</li>
<li>Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.</li>
<li>Follow documented escalation procedures when addressing guest concerns</li>
<li>Effectively manage inventory and pricing strategy in all distribution channels</li>
<li>Collaborate with the Cluster Revenue Team and Director of Sales &amp; Distribution in the decision-making process of promotion participation and rates</li>
<li>Closely monitor competitive pricing and understand the impact of relative pricing decisions on property performance</li>
<li>Monitor the hotel&rsquo;s occupancy and make dynamic changes in the open rates when applicable</li>
<li>Set selective sell guidelines for groups and coordinate management of group business closely with the sales team</li>
<li>Pro-actively identify slow periods and notify Director of Sales &amp; Distribution with Cluster Revenue Team.</li><br>
<li>
</li></ul><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 2 years of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p><br>
</p><p>#LI-MA1</p></div><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Hotel Indigo

<div><p><b>About Us</b></p><p>
A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo &reg;, we do more than satisfy our guest&rsquo;s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Every day brings discoveries, fresh ideas, and unexpected journeys.</p><p>
So, just like our hotels, no two colleagues are the same. So, we&rsquo;re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At Hotel Indigo&reg; hotels, we&rsquo;re excited to meet spirited characters who can delight the most curious guests.
</p><p>Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliffside pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.</p><p>
</p><p>Join our team as a Reservations Assistant Manager and be the key player in ensuring a seamless booking experience for our guests. We are looking for a detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service. If you thrive in a fast-paced environment and enjoy working with a dynamic team, we want to hear from you. Apply now and take your career to new heights with us.</p><p><b>
A little taste of your day-to-day</b></p><p>
Every day is different, but you&rsquo;ll mostly be:
</p><ul><li>Develop and implement strategies to increase room revenue and occupancy.</li><li>
Monitor room availability and make adjustments to room rates as needed.</li><li>
Train and supervise reservation agents to provide exceptional service to guests.</li><li>
Collaborate with sales and marketing teams to promote hotel packages and special offers.</li><li>
Maintain accurate and up-to-date records of reservations and guest information.</li></ul><p><b>
What do we need from you?</b></p><ul><li>
Previous experience in reservations or front office management roles.</li><li>
Strong leadership and team management skills.</li><li>
Excellent communication and customer service skills.</li><li>
Proficient in hotel reservation software and systems.</li><li>
Ability to work under pressure and meet deadlines.</li></ul><p><b>
What you can expect from us?</b></p><p>
We give our people everything they need to succeed from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
</p><p>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
</p><p>IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our wellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
</p><p>So, join us and you&rsquo;ll become part of our ever-growing global family.</p><p></p><div>
Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.</div><br>
<div>
<br>
</div><div>Bring your story, to inspire new ones.
</div><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Reservations Assistant Manager

Best western plus hotels and resorts Kuwait 

<p><b>Job Title:</b> Reservation Agent</p><p><b>Location:</b> Best Western Hotels &ndash; Kuwait</p><p><b>Department:</b> Front Office / Reservations</p><p><b>Reports To:</b> Reservations Supervisor / Front Office Manager</p><p><b>Job Summary</b></p><p>The Reservation Agent is responsible for handling all guest inquiries related to reservations in a professional, efficient, and courteous manner. The role involves managing booking requests, maximizing room sales, and ensuring guest satisfaction by providing accurate information and personalized service in line with Best Western Hotels standards.</p><p><b>Key Responsibilities</b></p><ul><li>Handle incoming calls, emails, and online inquiries related to room reservations.</li><li>Provide accurate information regarding room rates, availability, hotel services, and promotions.</li><li>Process individual and group bookings, modifications, and cancellations promptly and correctly.</li><li>Upsell rooms, packages, and hotel facilities to maximize revenue.</li><li>Maintain guest profiles and reservation records in the Property Management System (PMS).</li><li>Ensure all reservation details are accurate and complete before guest arrival.</li><li>Coordinate with the Front Office, Sales, and Housekeeping departments for smooth operations.</li><li>Respond to guest complaints, requests, and special requirements professionally.</li><li>Monitor daily arrivals, VIP reservations, and special requests.</li><li>Follow company policies, procedures, and Best Western brand standards.</li><li>Prepare and share daily/weekly reservation reports with the Reservations Supervisor.</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li>High school diploma or bachelor&rsquo;s degree in Hospitality, Business, or related field.</li><li>Previous experience as a Reservation Agent, Front Office Agent, or similar role in the hotel industry is preferred.</li><li>Strong knowledge of hotel reservation systems (Opera or similar PMS).</li><li>Excellent communication skills in English (Arabic is an advantage).</li><li>Strong customer service orientation and sales skills.</li><li>Ability to work under pressure and handle multiple tasks efficiently.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Flexibility to work shifts, weekends, and holidays as required.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary and benefits package.</li><li>Training and career development opportunities within Best Western Hotels.</li><li>Professional and supportive work environment.</li><li>Transportation to and from the hotel</li></ul><p>share your cv on/ hr@bestwesternkuwait.com</p><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Mahboola: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Experience:</p><ul><li>hospitality : 2 years (Preferred)</li></ul>

Reservation agent

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