reservation supervisor

Rixos

<div><b>Company Description</b><p><br>
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Reservations Supervisor and build your career with us.</p><b><br>
Job Description</b><br>
<ul><li>
Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.</li><li>
Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.</li><li>
Planning and using efficient organizational skills to run the daily operation.</li><li>
Organizing on-the-job and weekly training for all staff.</li><li>
To keep reservations staff informed on all changes or developments within the hotel and the company.</li><li>
To spot-Check reservations made the previous day and Check all VIP arrivals</li><li>
Training, developing, and motivating staff to increase productivity.</li><li>
To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.</li><li>
Conduct shift briefings</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Minimum one year experience with the same position in a 5 star hotel</li><li>
University Degree</li></ul></div>

Reservation Supervisor

IHG Hotels & Resorts

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.
 <br/>
 <br/>
 Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
 <br/>
 <br/>
 If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
 <br/>
 <br/>
 We&rsquo;re looking for a results-driven Reservations Supervisor who will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with customers. You&rsquo;ll oversee developing expertise in understanding sector/account needs, maximising guest satisfaction, and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Events team members.
 <br/>
 <br/>
 Every day is different, but you&rsquo;ll mostly do:
 <br/>
 <br/>
 <ul>
  <li>
   Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
  </li>
  <li>
   Promote the Hotel&rsquo;s (and IHG generally) products and services.
  </li>
  <li>
   Maintain a high level of product and service knowledge about all IHG Hotels in your region.
  </li>
  <li>
   Develop and maintain a regular pattern of sales calls.
  </li>
  <li>
   Record and process reservations made by phone/fax/email.
  </li>
  <li>
   Accept wait list reservations.
  </li>
  <li>
   Process amendments to reservations such as extensions, early departures, etc.
  </li>
  <li>
   Manage &ldquo;no show&rdquo; reservations by investigation and recording of same.
  </li>
  <li>
   Record special billing arrangements for groups and conventions.
  </li>
  <li>
   Maintain knowledge of special rates/ offers/ promotions.
  </li>
  <li>
   Monitor reservation levels and inform Managers of current and future occupancy rates.
  </li>
  <li>
   Prepare reports as requested (e.g. to travel agents, business houses etc).
  </li>
  <li>
   Prepare reservation sales reports.
  </li>
  <li>
   Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
  </li>
  <li>
   Comply with the Company&rsquo;s Corporate Code of Conduct.
  </li>
  <li>
   Familiarise yourself with the company values and model desired behaviours.
  </li>
  <li>
   Comply with Company Grooming Standards.
  </li>
  <li>
   Comply with Time and Attendance Policies.
  </li>
  <li>
   Perform tasks as directed by the Manager in pursuit of the achievement of business goals.
  </li>
  <li>
   Maintain up-to-date knowledge of distribution channels, online travel agencies (OTAs), and reservation systems.
  </li>
  <li>
   Prepare regular reports on reservations performance and forecast future demand.
  </li>
  <li>
   Ensure compliance with IHG brand standards, policies, and procedures.
   <br/>
   <br/>
  </li>
 </ul>
 What We Need From You
 <br/>
 <br/>
 <ul>
  <li>
   Proven experience in hotel reservations management or related roles.
  </li>
  <li>
   Strong leadership and team supervising skills.
  </li>
  <li>
   Excellent communication and customer service abilities.
  </li>
  <li>
   Analytical mindset with proficiency in reservation systems and revenue management tools.
  </li>
  <li>
   Ability to work under pressure and meet targets.
  </li>
  <li>
   Knowledge of distribution channels and online booking platforms.
  </li>
  <li>
   Flexibility to work varied shifts, including weekends and holidays.
   <br/>
   <br/>
  </li>
 </ul>
 What We Offer
 <br/>
 <br/>
 We&rsquo;ll reward all your hard work with competitive salary and benefits.
 <br/>
 <br/>
 Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
 <br/>
 <br/>
 So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
 <br/>
 <br/>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
 <br/>
 <br/>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>


<div><p>About Us</p><p>
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.</p><p>
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.</p><p>
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.</p><p>
We&rsquo;re looking for a results-driven Reservations Supervisor who will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with customers. You&rsquo;ll oversee developing expertise in understanding sector/account needs, maximising guest satisfaction, and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Events team members.
</p><p></p><p>Every day is different, but you&rsquo;ll mostly do:</p><ul><li><div>
Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
</div></li><li><div>Promote the Hotel&rsquo;s (and IHG generally) products and services.</div></li><li><div>
Maintain a high level of product and service knowledge about all IHG Hotels in your region.</div></li><li><div>
Develop and maintain a regular pattern of sales calls.</div></li><li><div>
Record and process reservations made by phone/fax/email.</div></li><li><div>
Accept wait list reservations.</div></li><li><div>
Process amendments to reservations such as extensions, early departures, etc.</div></li><li><div>
Manage &ldquo;no show&rdquo; reservations by investigation and recording of same.</div></li><li><div>
Record special billing arrangements for groups and conventions.</div></li><li><div>
Maintain knowledge of special rates/ offers/ promotions.</div></li><li><div>
Monitor reservation levels and inform Managers of current and future occupancy rates.</div></li><li><div>
Prepare reports as requested (e.g. to travel agents, business houses etc).</div></li><li><div>
Prepare reservation sales reports.</div></li><li><div>
Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.</div></li><li><div>
Comply with the Company&rsquo;s Corporate Code of Conduct.</div></li><li><div>
Familiarise yourself with the company values and model desired behaviours.</div></li><li><div>
Comply with Company Grooming Standards.</div></li><li><div>
Comply with Time and Attendance Policies.</div></li><li><div>
Perform tasks as directed by the Manager in pursuit of the achievement of business goals.</div></li><li><p>
Maintain up-to-date knowledge of distribution channels, online travel agencies (OTAs), and reservation systems.</p></li><li><p>
Prepare regular reports on reservations performance and forecast future demand.</p></li><li><p>
Ensure compliance with IHG brand standards, policies, and procedures.</p></li></ul><p>
What We Need From You</p><ul><li><p>
Proven experience in hotel reservations management or related roles.</p></li><li><p>
Strong leadership and team supervising skills.</p></li><li><p>
Excellent communication and customer service abilities.</p></li><li><p>
Analytical mindset with proficiency in reservation systems and revenue management tools.</p></li><li><p>
Ability to work under pressure and meet targets.</p></li><li><p>
Knowledge of distribution channels and online booking platforms.</p></li><li><p>
Flexibility to work varied shifts, including weekends and holidays.</p></li></ul><p>
</p><p>What We Offer</p><p>
We&rsquo;ll reward all your hard work with competitive salary and benefits.</p><p>
Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.</p><p>
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.</p><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p><p>
</p><p></p><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

MTS Globe

<div>
 <strong>
  MTS Globe Egypt
  <br/>
  <br/>
 </strong>
 MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico&acute;s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 10.000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Department:
 </strong>
 Reservations
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Hurghada
 <br/>
 <br/>
 <strong>
  Reports To:
 </strong>
 Reservations Manager
 <br/>
 <br/>
 <strong>
  Job Purpose:
  <br/>
  <br/>
 </strong>
 To supervise the day-to-day operations of the reservations team, ensuring timely and accurate processing of bookings, coordination with suppliers and internal departments, and maintaining high service standards. The role also involves supporting the company's brand image and communication through basic PR activities.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Reservation Management:
  </li>
  <ul>
   <li>
    Oversee the handling of hotel reservations.
   </li>
   <li>
    Ensure booking accuracy and timely confirmations.
   </li>
   <li>
    Resolve complex booking issues and complaints.
   </li>
  </ul>
  <li>
   Supplier &amp; Client Coordination:
  </li>
  <ul>
   <li>
    Communicate effectively with suppliers to confirm services and resolve issues.
   </li>
   <li>
    Coordinate with sales and operations teams to fulfill special client requests.
   </li>
  </ul>
  <li>
   System &amp; Process Management:
  </li>
  <ul>
   <li>
    Utilize internal reservation systems and tools
   </li>
   <li>
    Propose and implement process improvements to enhance efficiency.
   </li>
  </ul>
  <li>
   Public Relations (PR):
  </li>
  <ul>
   <li>
    Represent the company professionally when interacting with partners, clients, and suppliers.
   </li>
   <li>
    Assist with drafting service-related client communications or public statements when required.
   </li>
   <li>
    Support the marketing and PR team with relevant updates or operational input for campaigns or press releases.
   </li>
  </ul>
  <li>
   Reporting &amp; Administration:
  </li>
  <ul>
   <li>
    Prepare daily/weekly reports on booking status, revenue, and team productivity.
   </li>
   <li>
    Maintain updated records and documentation for auditing and internal use.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in the tourism/hospitality industry, preferably in a DMC or tour operator.
  </li>
  <li>
   Minimum 2&ndash;3 years in a reservations.
  </li>
  <li>
   Proficient in reservation systems.
  </li>
  <li>
   Strong communication and interpersonal skills in English.
  </li>
  <li>
   Basic understanding of public relations practices and ability to support communication initiatives.
  </li>
  <li>
   Detail-oriented with excellent organizational and problem-solving skills.
  </li>
  <li>
   Strong sense of professionalism and ability to represent the company in public or external settings.
  </li>
  <li>
   Ability to work under pressure and handle multiple priorities.
  </li>
 </ul>
</div>


Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>Soon to be one of the region&rsquo;s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.
<p></p><h3 class="jobSectionHeader"><b>The Role of the Core Supervisor
</b></h3><p>As a <b>Core Supervisor </b>at Four Seasons Red Sea, you will lead the Core Team in ensuring seamless communication between guests and hotel departments. You will oversee daily operations within the Core (Communication Center), ensuring all guest requests, calls, and internal communications are handled with accuracy, efficiency, and warmth.
</p><p>Through your leadership, you will guide and motivate the team to deliver genuine and anticipatory service &mdash; upholding the Four Seasons standards of excellence and care.
</p><p>Your role will also involve supporting team training, monitoring service performance, and ensuring that each interaction reflects the brand&rsquo;s promise of creating memorable experiences for every guest.
</p><h3 class="jobSectionHeader"><b>Knowledge and Skills
</b></h3><ul><li><p>Proficiency in written, spoken, and reading <b>English and Arabic </b>.
</p></li><li><p>Minimum of <b>2 years of experience </b>in a similar or supervisory role within a hotel or customer service environment.
</p></li><li><p>Strong leadership, communication, and problem-solving skills.
</p></li><li><p>Familiarity with hotel systems and call management software preferred.
</p></li><li><p>Ability to manage a team in a fast-paced and dynamic environment.
</p></li><li><p><b>Locals only </b>, as per Saudi Labour Law.
</p></li></ul><h3 class="jobSectionHeader"><b>What to Expect
</b></h3><ul><li><p>Competitive basic salary.
</p></li><li><p>Competitive live-out allowance.
</p></li><li><p>Travel allowance, if applicable.
</p></li><li><p>30 days annual vacation.
</p></li><li><p>10 public holidays per year.
</p></li><li><p>Complimentary employee meals.
</p></li><li><p>Medical insurance.
</p></li><li><p>Life insurance.
</p></li><li><p>Employee Assistance Program.
</p></li><li><p>Worldwide complimentary room nights at Four Seasons hotels.
</p></li><li><p>Laundry/dry cleaning services for work attire.
</p></li><li><p>Opportunities for growth and development.</p></li></ul></div><p></p>

Core/Reservation Supervisor, Four Seasons Red Sea Resort at Shura Island

Alila Jabal Akhdar

<div><p>Summary</p><div><p>
Job Summary
</p><ul><li> To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets</li></ul>
<ul><li> To supervise, train &amp; implement all safety policy &amp; procedure as per laid down in the company emergency &amp; continuity business plan</li></ul>
<ul><li> Promote the desired work culture around the core value of Alila Resort and the brand ethos</li></ul>
<ul><li> To sell and cross sell all resort facilities and service, such as participating actively in FIT marketing</li></ul>
<ul><li> To maintain good relations with local travel agents and other outside contacts</li></ul>
<ul><li> To have complete understanding of pricing strategy and sell accordingly
</li></ul><ul><li> Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.</li></ul>
<ul><li> To wear the correct uniform, name badges at all the times</li></ul>
<ul><li> To be apart in the building of an efficient team of employee by taking and active interest in their welfare, safety and development</li></ul>
<ul><li> To provide a courteous and professional service at all times</li></ul>
<ul><li> To provide the necessary skills to perform their duties with the maximum efficiency</li></ul>
<ul><li> To provide the correct standards and method of service are maintained as stated in the department&rsquo;s operation manual</li></ul>
<ul><li> To provide a complete understanding of and adhere to the hotel&rsquo;s employee rules and regulations</li></ul>
<ul><li> To provide a complete understanding of and adhere to the hotel&rsquo;s policy relating to fire, hygiene, health and safety</li></ul>
<ul><li> To plan the weekly operation Roster with coordination of front office supervisor.</li></ul>
<ul><li> Ensure accuracy of reservation information in OPMS
</li></ul><ul><li> Drive and collect all the guest information while creating the reservation.</li></ul>
<ul><li> Review daily arrival report to ensure accuracy of data updated in the system.</li></ul>
<ul><li> To ensure all the calls and guest inquires answered in timely manner.</li></ul>
<ul><li> Implement and drive the company, department standard and policies.</li></ul>
<ul><li> Train and coach the team member on Reserve and Opera system.</li></ul>
<ul><li> Coordinate with front office for any special request.</li></ul>
<ul><li> Balance room inventory.</li></ul>
<ul><li> Complete knowledge of World of Hyatt programs and benefits.</li></ul>
<ul><li> Knowledge on guest amenities program and process.</li></ul><br>
<p></p>
<p>
Technical Expertise</p>
<div><ul><li>Sell Alila Jabal Akhdar products and services using up-selling and suggestive selling techniques</li></ul>
<ul><li>Promote the Hotel&rsquo;s (and Alila Hotels generally) products and services</li></ul>
<ul><li>Maintain a high level of product and service knowledge of the Resort.</li></ul>
<ul><li>Opera and Reserve full operational Knowledge
</li></ul><ul><li>Receive process and confirmed room reservation made by/for client over the phone, personally, letter, fax, email and internet.
</li></ul><ul><li>Process amendment to reservation such as extensions, early arrival &amp; departure and etc
</li></ul><ul><li>Accept wait list reservations</li></ul>
<ul><li>Manage &ldquo;no show&rdquo; reservations by investigation and follow up by same day</li></ul>
<ul><li>Record special billing arrangements for groups and conventions.</li></ul>
<ul><li>Update guest special request and preference in trance and special fields.</li></ul>
<ul><li>Select and update correct profile on each reservation</li></ul>
<ul><li>Update correct VIP code on each profile and ensure correct amenities code attached in the systems.</li></ul>
<ul><li>Monitor reservation levels and inform Managers of current and future occupancy rates</li></ul>
<ul><li>Maintain knowledge of special rates/ offers/ promotions and train the teams.</li></ul>
<ul><li>Prepare reports as requested (pick up report, etc.)</li></ul>
<ul><li>Attend daily room controlling meeting.</li></ul>
<ul><li>Attends to inquires, complaints and request regarding reservation.</li></ul>
<ul><li>Ensure all reservation papers have been properly filed according to the established procedures</li></ul>
<ul><li>Familiar with job description, policies and procedures and able to perform the duty whenever needed.</li></ul>
<ul><li>Perform any other tasks been assigned by your supervisor &amp; managers.</li></ul></div></div></div><p></p>

RESERVATION AGENT

FIVE Hotels and Resorts

<div><br></div><div><span style="font-size: 11px;"><b>What We’re Looking For</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">* A minimum of 2 years of experience in a Luxury Hotel is preferred</span></div><div><span style="font-size: 11px;">* Previous experience as a Reservation Supervisor in a Luxury Hotel environment is mandatory</span></div><div><span style="font-size: 11px;">* Personifies FIVE’s Boundary-Breaking standard in every interaction, for a Sensational experience</span></div><div><span style="font-size: 11px;">* Creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE</span></div><div><span style="font-size: 11px;">* Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs’</span></div><div><span style="font-size: 11px;">* Excellent communication and interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and Stakeholders</span></div><div><span style="font-size: 11px;">* Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus)</span></div><div><span style="font-size: 11px;">* A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated</span></div><div><span style="font-size: 11px;">* Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively</span></div><div><span style="font-size: 11px;">* Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights</span></div><div><span style="font-size: 11px;">* Exceptional skills in Improving Customer and Stakeholder Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards</span></div><div><span style="font-size: 11px;">* A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">---</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Key Responsibilities</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">* Supports the Seamless running of the Reservations Department, ensuring task checklists are actioned, completed, and reviewed daily</span></div><div><span style="font-size: 11px;">* Takes Responsibility for assigned duties and tasks, ensuring all work is carried out in a Timely and Professional manner, maintaining the Bespoke nature of FIVE’s Industry-Leading service</span></div><div><span style="font-size: 11px;">* Supervises the Reservations Team, ensuring fellow ‘FIVERs’ are developed Effectively, fostering a culture of High-Quality standards in relationship building, customer service, selling techniques, and billing</span></div><div><span style="font-size: 11px;">* Manages daily Operations to ensure Efficient, Accurate, and Courteous Reservation services</span></div><div><span style="font-size: 11px;">* Drives the Reservations Team to achieve individual and collective goals, ensuring High Performance and Motivation</span></div><div><span style="font-size: 11px;">* Ensures all FIVE's Policies and Procedures are Meticulously understood and adhered to, always maintaining the Highest Standards of Luxury Service</span></div><div><span style="font-size: 11px;">* Trains the Reservations Team to maintain an Exquisite Level of Quality in both written and spoken communication, promoting FIVE’s stunning facilities, events, and upsell opportunities</span></div><div><span style="font-size: 11px;">* Supports and leads Training Initiatives to ensure the Reservations Team responds to all Guests with utmost Professionalism, completing all reservations accurately and meeting guests' expectations</span></div><div><span style="font-size: 11px;">* Demonstrates In-Depth knowledge and understanding of FIVE’s operating systems, including but not limited to Opera PMS and Genesys</span></div><div><span style="font-size: 11px;">* Collaborates with Reservations Management Team and the Revenue Team to control inventory, ensuring productivity and performance levels are Consistently met and exceeded</span></div><div><span style="font-size: 11px;">* Builds and maintains Effective Working Relationships while promoting FIVE’s culture and values, contributing to the vibrant 'Vibe at FIVE'</span></div><div><span style="font-size: 11px;">* Collaborates with other Departments to ensure a Cohesive Guest experience</span></div><div><span style="font-size: 11px;">* Is fully conversant with all Business Segments, including rates, offers, and promotions, and handles all tasks linked to the Reservations Department with Finesse</span></div><div><span style="font-size: 11px;">* Maximises room revenues and creates additional revenue through Effective upselling techniques and by following Strategic Plans</span></div><div><span style="font-size: 11px;">* Discusses Strategies with Reservations Management and the Revenue Team to enhance daily occupancy levels and Optimise Room Utilisation</span></div><div><span style="font-size: 11px;">* Processes and analyses daily revenue reports, including day-to-day pick-up, full month pick-up reports by segment, daily occupancy reports, weekly trend reports, and others, ensuring Data-Driven Decision-Making</span></div>

Assistant Reservations Manager

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