reservation supervisor

Crowne Plaza Hotel

<div>We&rsquo;re looking for an organized and customer-focused Reservation Supervisor to support the reservations team. As part of the IHG family, you&rsquo;ll oversee daily reservation activities, ensuring efficient booking processes and excellent guest service. You&rsquo;ll assist in managing booking trends and help maximize occupancy and revenue, while maintaining compliance with IHG brand standards.

Key Responsibilities

Supervise daily reservation operations, ensuring accuracy and timely processing of bookings.

Assist the Reservation Manager in monitoring booking trends and adjusting strategies.

Provide guidance and support to the reservations team.

Handle complex guest inquiries and resolve booking issues professionally.

Coordinate with Sales, Revenue Management, and Front Office teams.

Maintain knowledge of distribution channels and reservation systems.

Prepare reports on reservation activities as needed.

Ensure compliance with IHG brand standards and company policies.

Key Skills &amp; Experience

Experience in reservations or front office operations, preferably in hospitality.

Strong organizational and communication skills.

Ability to lead and support a team.

Proficiency in reservation systems and booking platforms.

Customer service oriented with problem-solving abilities.

Flexibility to work varied shifts, including weekends and holidays.

At IHG, we care about our people and guests. When you join us, you become part of a global family dedicated to delivering True Hospitality for Good.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservation Supervisor

Accor

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
We are looking for a Reservation Supervisor to join our hotel's reservation department &mdash; someone who prioritizes guest satisfaction, has strong communication skills, and a disciplined, detail-oriented work ethic.
Key Responsibilities:<ul><li>
Manage the daily operations of the reservations department</li><li>
Process incoming reservation requests in a timely and organized manner</li><li>
Monitor online travel agencies (OTAs) and manage rate distributions</li><li>
Collaborate with the sales department to contribute to occupancy and revenue goals</li><li>
Guide, train, and evaluate the performance of the reservations team</li><li>
Actively use reservation systems (such as Opera)</li><li>
Support management through reporting and analysis</li><li>
Effectively utilize systems and portals used in the reservation process</li></ul> 
Qualifications 
Qualifications:<ul><li>
Graduated from Vocational Schools or Universities in Tourism and Hotel Management</li><li>
Experienced in reservations</li><li>
Strong written and verbal communication skills in English</li><li>
Proficient in MS Office programs and Opera reservation system</li><li>
Committed to continuously improving service quality</li><li>
Enjoys analysis and data-driven thinking</li><li>
Results-oriented and proactive</li><li>
Strong problem-solving skills</li><li>
Embraces a friendly and welcoming service approach</li><li>
Open to communication</li><li>
Enjoys working as part of a team</li></ul> 
Additional Information 
At Accor, we are more than just hotels; we create heartfelt experiences for our guests and meaningful opportunities for our team members. Join us and contribute to a culture that prioritizes growth, learning, and excellence.</div>

Radisson Hotel Group

<div>
 
 Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
 
 
 
 
 People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
 
 
 
 
 
 
 Job Description
 
 
 
 
 *Responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery.
 
 
 
 
 &bull; Show complete product knowledge, understand rate structure and apply rate management.
 
 
 
 
 &bull; Excellent overall communication skills and be able to multi task and work under pressure.
 
 
 
 
 &bull; Knowledge of Fidelio / Opera and ability to learn new systems.
 
 
 
 
 &bull; Ensure to send confirmation for new reservation and follow up those without correspondence.
 
 
 
 
 &bull; Enthusiastic, courteous &amp; helpful to colleagues &amp; customers.
 
 
 
 
 &bull; Planning for business &amp; analyses the needs of the operation.
 
 
 
 
 &bull; Able to work alone and within a team
 
 
 
 
 &bull; Practices &lsquo;Yes I Can&rsquo; attitude
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Minimum of 3-5 years of experience in a reservations or front desk role, with at least 1 year in a supervisory position.
 
 
 
 </li>
 <li>
 
 Strong knowledge of reservation systems, booking platforms, and customer service processes.
 
 
 
 </li>
 <li>
 
 Previous experience managing a team and overseeing daily operations within the reservations department is highly preferred.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Why Join Radisson Hotel Group?
 
 
 
 
 
 
 Live the Magic of Hospitality -
 
 Be part of a team that creates
 
 exceptional experiences and memorable moments
 
 every day. Let your
 
 Yes I Can!
 
 spirit shine as you bring hospitality to life.
 
 
 
 
 
 Build a Great Career -
 
 No matter your background or experience, we invest in your
 
 growth, learning, and career development
 
 &mdash;helping you reach your full potential.
 
 
 
 
 
 Experience the Team Spirit -
 
 Join a workplace that&rsquo;s
 
 inclusive, fun, and meaningful
 
 . We celebrate diversity, support one another and foster a sense of belonging through our
 
 Employee Resource Groups and inclusion initiatives
 
 .
 
 
 
 
 
 Lead with Your Ambition -
 
 Your ideas, passion and drive matter! We empower you to
 
 make a difference
 
 &mdash;in hospitality, your community and beyond.
 
 
 
 
 
 Enjoy Global &amp; Local Perks -
 
 No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
 
 
 
 
 
 Join us in shaping the future of hospitality!
 
 If you&rsquo;re ready to
 
 bring your talent, energy, and passion
 
 , we&rsquo;d love to hear from you.
 
 
 
 
 
 Apply now and let&rsquo;s make every moment matter.
 
 
 
 
 
 We welcome applicants from all
 
 backgrounds, abilities, and experiences
 
 . If you need any adjustments during the application process, please let us know.
 
</div>

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description<ul><li> 
Responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery.</li><li>Show complete product knowledge, understand rate structure and apply rate management.</li><li>Excellent overall communication skills and be able to multi task and work under pressure.</li><li>Knowledge of Fidelio / Opera and ability to learn new systems.</li><li>Ensure to send confirmation for new reservation and follow up those without correspondence.</li><li>Enthusiastic, courteous &amp; helpful to colleagues &amp; customers.</li><li>Planning for business &amp; analyses the needs of the operation.</li><li>Able to work alone and within a team</li><li>Practices &lsquo;Yes I Can&rsquo; attitude</li></ul> 
Qualifications<ul><li> 
Minimum of 3-5 years of experience in a reservations or front desk role, with at least 1 year in a supervisory position.</li><li>
Strong knowledge of reservation systems, booking platforms, and customer service processes.</li><li>
Previous experience managing a team and overseeing daily operations within the reservations department is highly preferred.</li></ul> 
Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

<div>What's your passion? Whether you're into dancing, diving, or dominoes at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.

Crowne Plaza Dubai Marina is a perfect location that completely understands Modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

With 273 stylish rooms and a convenient, prestigious location, Crowne Plaza Dubai Marina is an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.

We have an exciting opportunity for you as Reservations Supervisor to join our enthusiastic team at Crowne Plaza Dubai Marina.

As a Reservations Supervisor you are responsible for ensuring that the reservations team achieves or exceeds monthly sales targets. You will also ensure that our guests enjoy exceptional customer service and memorable experiences when visiting our properties and will include key responsibilities such as:
<ul>
<li>Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.</li>
<li>Ensure reservation department and Front Office team are constantly aware of availability states open, on request, closed dates, high demand dates etc.</li>
<li>Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.</li>
<li>Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.</li>
<li>Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letters.</li>
<li>Manage reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling and recommendations from external yield or revenue management systems e.g. Ideas.</li>
<li>Determine work procedures, prepare work schedules, assign duties and expedite work flow for reservation agents.</li>
<li>Manage all aspects of reservation department in the absence of revenue &amp; reservation manager.</li>
</ul>
The ideal candidate must 3 to 5 years of progressive work-related experience in the same role in a 5* city hotel in Dubai and has strong capabilities in handling technicality of revenue generating mediums &amp; organizing, detail-oriented and, with ability to work under pressure of deadlines and ever-shifting priorities in a fast-paced environment. Must promote and ensure good inter-departmental relations. Also, must be a team player, have strong interpersonal skills, and work well independently as well as part of a team, flexible attitude and ability to adapt to changing priorities and business needs.

IHG is more than just a great place to stay; we are also one of UAE&rsquo;s best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better. 
 
We passionately believe that it&rsquo;s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone. 
 
We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservations Supervisor at Crowne Plaza Dubai Marina

Fairmont

<div>Company Description 
A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service. 
Job Description 
Reporting to the Director of Revenue Management, responsibilities and essential job functions include but are not limited to the following:
Main Duties:<ul><li>
To manage the reservations operations, including the communication Center, ensuring the hotel standards and procedures are fully known and followed.</li><li>
To ensure a proper teamwork and supervise the reservation and telephone operator section at all times.</li><li>
To ensure all incoming and outgoing room reservation request are attended and handled as per the hotel standards and procedures.</li><li>
To attract guest and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel&rsquo;s image and to increase revenue.</li><li>
To recognize potential clients and to transmit information to the sales Department</li><li>
To recognize VIP guests and to apply the concerned policies.</li><li>
To maintain a good commercial relationship with all the bookers: Guest/companies/Agencies.</li><li>
To promote the Accor loyalty programs and the hotel promotions.</li><li>
To ensure the privacy of the guests and the confidentiality of the information is respected.</li><li>
To act as representative of the Management when dealing with guest complaints or if a member of the reservation team is facing difficulties that she/he cannot solve on her/his own</li><li>
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recoding it.</li><li>
To be fully aware of and to report all guest comments or complaints.</li><li>
To ensure that telephone etiquette is properly used as per Accor standards.</li><li>
To ensure a perfect knowledge of room types and rates structure among the reservation team.</li><li>
To ensure the accuracy of all booking information entered in the PMS.</li><li>
To ensure the Guest History records are accurately maintained and all recurring guests are pre-registered.</li><li>
To ensure a perfect knowledge of the hotel configuration and products among the team members.</li><li>
To ensure the achievement of Quality tools and yield Management performance with the reservation team.</li><li>
To implement and control the Focus and other financial and audit procedures.</li><li>
To offer assistance at any time in the operation and monitor, highlight and suggest improvements on any dysfunction.</li><li>
To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.</li><li>
To implement and follow up daily check lists.</li><li>
To assist in securing external guest accommodation should an overbooking occur</li><li>
To know the competitors and to gather information about their activities and Sales</li><li>
To provide updated reports and statistics to the management and other departments.</li><li>
Update availability and rates charts on TARS and other booking systems/channels.</li><li>
To prepare forecasts and statistics.</li><li>
To maintain database for ATACS follow up.</li><li>
To respect schedules, terms and deadlines as agreed with the management.</li><li>
To ensure that all team members are aware of the outlet timings and promote the internal activities and events.</li><li>
To ensure that all team members are updated with latest administrative, organizational, operational or other changes and news.</li><li>
To be updated with the competitor's offerings and rates.</li><li>
To liaise closely with sales on rate management.</li><li>
To conduct a daily line up briefing with the reservation team to recapitulate task and activity.</li><li>
To attend any inter-departmental meeting using this opportunity to encourage the interactivity with reservation team and to review the operational standards and procedures.</li><li>
To share daily activity highlights with the Revenue Manager, including internal and external guest opportunities.</li><li>
To be an ambassador of the hotel, in and outside the workplace.</li><li>
To ensure uncompromising levels of cleanliness and maintenance through each employee&rsquo;s responsibility.</li><li>
To interview potential candidates and assist in new employees' integration in liaison with People and Culture department.</li><li>
To create an atmosphere of high morale and happy working relationship among the staff.</li><li>
To conduct staff evaluations and surveys.</li><li>
To develop staff motivation and performance through action plans.</li><li>
To become involved in staff retention and satisfaction.</li><li>
To ensure training and regular &ldquo;refresher&rdquo; courses are conducted and attended as scheduled.</li></ul> 

Qualifications 
<ul><li>
Previous customer related experience required.</li><li>
Previous Property Manager System experience preferred.</li><li>
Previous Reservation Managerial experience for 2 years is required.</li><li>
Computer literate in Microsoft Window applications required.</li><li>
Strong interpersonal and problem-solving abilities.</li><li>
Highly responsible &amp; reliable.</li><li>
Ability to work well under pressure in a fast-paced environment.</li><li>
Ability to work cohesively as part of a team.</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times.</li><li>
Luxury hotel sales experience, having had varied market mix experience.</li></ul> 

Additional Information 
Visa Requirements:
Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Cluster Reservations Manager

IHG Hotels & Resorts

<div><div>Franchise Hotel - Assistant Reservation Manager
<div></div><div><div>Hotel Brand: VOCO Hotels
 
Location: United Arab Emirates, Dubai
Hotel: VX Monaco Hotel &ndash; Dubai World Islands - (DXBCA)
Job number: FRDXBCA4204<div> 
 
 
</div></div><div><div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.</div> 

<div>About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels. 
Your day to day
<ul>
<li>Reservations Management
<ul>
<li>Oversee daily operations of the reservations team, ensuring accuracy in bookings, confirmations, and guest correspondence.
</li>
<li>Manage group and individual reservations, including special requests, VIP arrangements, and long-stay requirements.
</li>
<li>Ensure all reservations are entered correctly in the system with updated rates, availability, and policies.
</li>
</ul>Revenue &amp; Sales Support
<ul>
<li>Support revenue management strategies by monitoring booking pace, market trends, and demand patterns.
</li>
<li>Assist in maximizing occupancy and revenue through upselling, cross-selling, and promoting packages.
</li>
<li>Work closely with Sales &amp; Marketing to convert leads, group bookings, and special events.
</li>
</ul>Team Leadership
<ul>
<li>Train, guide, and supervise reservations agents to maintain high service standards.
</li>
<li>Monitor team performance and provide feedback, coaching, and development opportunities.
</li>
<li>Ensure adherence to company policies, procedures, and brand standards.
</li>
</ul>Guest Experience
<ul>
<li>Maintain excellent communication with guests, handling queries, complaints, and special requests promptly.
</li>
<li>Ensure VIP guests and repeat customers receive personalized reservation service.
</li>
<li>Support smooth check-in/check-out processes by coordinating with Front Office and other departments.
</li>
</ul>Administration &amp; Reporting
<ul>
<li>Prepare daily, weekly, and monthly reports on reservations, cancellations, and room occupancy trends.
</li>
<li>Ensure compliance with data privacy, payment security, and hotel policies.
</li>
<li>Provide feedback to management on system improvements and process enhancements.</li></ul> 
</li>
</ul> 
What we need from you
<ul>
<li>Bachelor&rsquo;s degree in Hospitality, Business, or related field.
</li>
<li>2&ndash;4 years&rsquo; experience in reservations, preferably in a luxury hotel or resort.
</li>
<li>Knowledge of Opera PMS / CRS or other hotel reservation systems.
</li>
<li>Strong communication and customer service skills.
</li>
<li>Analytical mindset with attention to detail.
</li>
<li>Fluency in English (Arabic or Russian is an advantage).
</li>
<li>Leadership skills with the ability to train and motivate a team</li></ul> 
 
What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you&rsquo;ll become part of our hotel family.</div></div></div></div></div>

Franchise Hotel - Assistant Reservation Manager

Search 3099+ Reservation supervisor jobs near you this September. New roles added regularly across leading industries. Apply today.

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