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f&b reservations agent Jobs in Doha, Qatar Jobs 

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reservations agent

Accor

<div>
 
 Company Description
 
 
 
 From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.
 
 
 
 Job Description
 
 
 
 
 
 What do we expect from you?
 
 
 
 
 Under the general guidance of the Reservations Manager or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing length of stay.
 
 
 
 How Your Day Looks Like
 
 
 
 <ul>
 <li>
 Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service
 </li>
 <li>
 To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings
 </li>
 <li>
 To be fully knowledgeable in the operation, functionality and standards required in using Opera and Delphi
 </li>
 <li>
 To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue team, whilst always attempting to gain the highest possible revenue advantage for the hotel
 </li>
 <li>
 To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards
 </li>
 <li>
 To update any special requests and billing details in Opera
 </li>
 <li>
 To give a polite and friendly response to all incoming telephone enquiries
 </li>
 <li>
 To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible
 </li>
 <li>
 To process all enquiries and reservation confirmations on the same day as receipt
 </li>
 <li>
 To maintain accurate filing systems for all correspondence within the department
 </li>
 <li>
 To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities
 </li>
 <li>
 To identify potential sales leads for the sales team to develop future accounts
 </li>
 <li>
 To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets
 </li>
 <li>
 To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude
 </li>
 <li>
 To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations manager and Director of Revenue.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum of 2 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry.
 </li>
 <li>
 Preferably English and Arabic speaker.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: f/o0TNohgi0Hps3qjrQxTlePsRHgat83XMZ6Qg4zZZOuS+ebZ4BpsQkZ8UZvqDwqBk3kjYd8ratlK8k0xmk+ZD3KCjAuMVka26RpbSWWaPbHTQYNDOeSvZ7phlOmSV/wDQi0IOY4+8msBir3Vl0zUyhkJriNFmhQFvL1IktWbYm86Jav5g==</div>

Reservations Agent

<div>Company Description 
From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region. 
Job Description 
What do we expect from you?
Under the general guidance of the Reservations Manager or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing length of stay.
How your day looks like:<ul><li>
Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy, and providing an excellent standard of customer service</li><li>
To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings</li><li>
To be fully knowledgeable in the operation, functionality and standards required in using Opera and Delphi</li><li>
To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue team, whilst always attempting to gain the highest possible revenue advantage for the hotel</li><li>
To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards</li><li>
To update any special requests and billing details in Opera</li><li>
To give a polite and friendly response to all incoming telephone enquiries</li><li>
To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible</li><li>
To process all enquiries and reservation confirmations on the same day as receipt</li><li>
To maintain accurate filing systems for all correspondence within the department</li><li>
To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities</li><li>
To identify potential sales leads for the sales team to develop future accounts</li><li>
To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets</li><li>
To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude</li><li>
To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations manager and Director of Revenue.</li></ul> 

Qualifications 
<ul><li>
Minimum of 2 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry.</li><li>
Preferably English and Arabic speaker.</li></ul></div> <div id='job-id'>Job Id: 9kiPLppBYWYGQVGQTVp/7si0clmnxVA2nXwd5nNafb8Dv9KBf3Ihb2BuBx+ruaDZCdW/Ign/BgHgaQibymirnxkdkqdRP6zwj1/cHY5ESDIbQLiliqVY2/dYBCAZJIkJ01WWOoJw+3D/wQ==</div>

Inspire Management Training Center

We are looking for a detail-oriented and customer-focused Reservation Agent (Female) to join a prestigious luxury hotel group in Qatar. The ideal candidate will be responsible for handling all guest inquiries related to room reservations and ensuring a seamless booking experience while maintaining the highest standards of service and professionalism.Key Responsibilities:<ul><li>Handle all incoming reservation inquiries via phone, email, and online platforms in a timely and professional manner.</li><li>Process reservations accurately using the hotel&rsquo;s Property Management System (PMS).</li><li>Ensure all bookings are entered with correct guest details, special requests, and billing information.</li><li>Respond to guest questions regarding rates, availability, hotel services, and policies.</li><li>Upsell room categories and hotel services to maximize revenue opportunities.</li><li>Coordinate with the front office, sales, and housekeeping teams to ensure smooth pre-arrival arrangements.</li><li>Monitor daily availability and forecast occupancy to support inventory control.</li><li>Maintain accurate records and prepare reservation reports as required.</li><li>Follow hotel policies and standard operating procedures in every interaction.</li><li>Address and resolve guest complaints or escalate as needed.</li></ul>Qualifications &amp; Experience:<ul><li>High school diploma or equivalent; additional hospitality or reservations training is a plus.</li><li>Minimum 2-3 years of experience in a reservations or front desk role within the hospitality industry, preferably in a luxury hotel.</li><li>Familiarity with hotel reservation systems (e.g., Opera, Fidelio, or similar PMS).</li><li>Strong organizational skills with excellent attention to detail.</li><li>Ability to handle multiple tasks and work in a fast-paced environment.</li><li>Fluent in English; knowledge of other languages is an advantage.</li><li>Must be currently residing in Qatar with a valid QID and transferable visa.</li></ul>Benefits:<ul><li>Competitive salary package.</li><li>Accommodation, meals, and transportation provided by the employer.</li><li>Career development and training opportunities within a renowned hospitality group.</li></ul>Job Types: Full-time, PermanentEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Reservation / Front Desk Agent: 2 years (Required)</li></ul>Language:<ul><li>English and Tagalog (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul> <div id='job-id'>Job Id: 2eglVmzwxoC/2n6G90MVCSzTrtdK5z5LuayxHGQO9fZE8xuVHKlKfDQN9e6CofM3lOH9tDBbMM2HcmP6celN9U4frnme+r4DLx6sL2SNarSz4102+qcRe3ZQ+Ps5dlQ=</div>

Reservations Agent (Female)

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Manage all incoming booking inquiries, ensuring accurate input of details and maximizing occupancy across the Resort.
 </li>
 <li>
 Provide professional, friendly, and knowledgeable support to guests, travel agents, and corporate clients.
 </li>
 <li>
 Upsell room types, packages, and services while adhering to pricing strategies and set rates.
 </li>
 <li>
 Ensure all guest information, preferences, and booking details are correctly recorded in the Property Management System (PMS)
 </li>
 <li>
 Communicate guest requests and special requirements to Front Office, Housekeeping, and Food &amp; Beverage teams for seamless service.
 </li>
 <li>
 Keep up to date with reservation systems, loyalty programs, promotions, and brand standards to enhance guest experiences.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 You will be:
 
 
 <ul>
 <li>
 Highly organized and detail-oriented, ensuring accuracy in reservations and guest information.
 </li>
 <li>
 A proactive problem solver, handling booking inquiries, modifications, and challenges with confidence.
 </li>
 <li>
 Adaptable and resilient, thriving in a fast-paced, multi-property environment.
 </li>
 <li>
 Customer-focused and engaging, building rapport with guests and clients to enhance their experience.
 </li>
 <li>
 A strong communicator, effectively liaising with internal departments and external partners.
 </li>
 <li>
 Motivated to learn and grow, staying updated on systems, promotions, and brand standards.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: T3eKXB2QcRPDmiC9e410Tm0Bbd1ydfWrjVFvHxeiYZwkia/7kW4HPuwAWMfjikCVK3FgnyAeVN4x+MhuwZfhcZy7V3iXg3grJw==</div>

Raffles

<div>Company Description 
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 
Job Description 
The F&amp;B Reservations Agent at Raffles &amp; Fairmont Doha serves as the primary point of contact for all dining reservations across the hotels&rsquo; exceptional collection of restaurants and bars. This role is responsible not only for managing guest bookings with efficiency and care but also for proactively selling and promoting the hotel&rsquo;s unique culinary experiences. As an ambassador of two world-renowned brands, the agent ensures a seamless, luxury-driven pre-arrival journey that enhances guest satisfaction and supports revenue generation. Additionally, the agent provides administrative support to the F&amp;B team and ensures accurate maintenance of departmental records.
Key Responsibilities
Reservations &amp; Guest Relations:<ul><li>
Responds to all incoming reservation requests via phone, email, messaging apps, and online platforms in a prompt, professional, and courteous manner.</li><li>
Provides detailed and engaging information about each restaurant, including cuisine styles, signature dishes, operational hours, and dining concepts.</li><li>
Maintains comprehensive knowledge of outlet capacities, menu knowledge seating arrangements, operational hours, key selling points and availability to accurately manage and confirm bookings.</li><li>
Be fully aware of and able to clearly communicate outlet policies, brand standards, and dress codes to guests.</li><li>
Inputs and updates reservation details in the designated system ensuring accuracy and attention to guest preferences.</li><li>
Captures and communicates special requests, dietary restrictions, and celebrations (e.g., birthdays, anniversaries) to the service team to personalize the experience.</li><li>
Ensure payments are up to date, particularly for bookings with specific pre-payment requirements.</li><li>
Handle pre-payment procedures as per hotel policy and follow up on pending payments prior to guest arrival or event date.</li></ul>
Sales &amp; Upselling:<ul><li>
Actively promotes the hotel&rsquo;s F&amp;B offerings by recommending suitable venues, themed nights, exclusive menus, and special promotions.</li><li>
Maximizes occupancy through strategic table allocation, effective reservation timing, and confirmation of bookings to reduce no-shows.</li><li>
Identifies opportunities to upsell premium dining experiences, private dining spaces, chef&rsquo;s tables, tasting menus, and wine pairings.</li><li>
Builds rapport with regular guests, VIPs, and in-house guests to encourage loyalty and repeat visits.</li><li>
Keeps guests informed about seasonal events, festive promotions, and culinary experiences to drive awareness and bookings.</li></ul>
Operational &amp; Administrative:<ul><li>
Coordinates with outlet managers, Guest Relations, Concierge, and Front Office teams to support a unified and guest-focused service approach.</li><li>
Maintain F&amp;B documentation, such as menus, training logs, and departmental forms.</li><li>
Assists in managing group bookings, special events, and buyouts by organizing logistics and communicating guest expectations.</li><li>
Accurately input all confirmed Banquet Event Orders (BEOs) into the shared F&amp;B calendar.</li><li>
Print updated BEOs daily, and ensure timely distribution to the F&amp;B office pigeonholes for relevant team access.</li><li>
Provide daily administrative support to the F&amp;B Office, including assisting with rosters, reports, and team coordination.</li><li>
Prepares daily and weekly reports on reservations, trends, and forecasts to support operational planning.</li><li>
Handles amendments and cancellations according to hotel policy while maintaining service excellence.</li><li>
Monitors guest feedback and collaborates with relevant departments for service recovery or enhancement where necessary.</li></ul> 

Qualifications 
<ul><li>
Minimum high school diploma or equivalent; a diploma or degree in hospitality management is preferred.</li><li>
Previous experience (1-2 years) in reservations, guest services, or a customer-facing role within the hospitality industry, ideally in F&amp;B.</li><li>
Experience working with reservation systems (e.g., Opera PMS, Fidelio, or similar) is highly advantageous.</li><li>
Excellent communication skills in English; Additional languages are a plus.</li><li>
Proficiency in using computers and reservation software.</li></ul></div> <div id='job-id'>Job Id: pTcEKWPBxS26MlbtqE9DFzjAL2txJmAVw6/ydvjJeb1vhSGO8dICKMNAuN6ZZZjSCQAfx/fvsY7/02xbXckZyVFO1hhpleYeT6LU1hf/0KeqtuDpvCt+3n5/AnxHmpvd6xCYmvFVT1HpfzYtlq4=</div>

F&B Reservations Agent

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 The F&amp;B Reservations Agent at Raffles &amp; Fairmont Doha serves as the primary point of contact for all dining reservations across the hotels&rsquo; exceptional collection of restaurants and bars. This role is responsible not only for managing guest bookings with efficiency and care but also for proactively selling and promoting the hotel&rsquo;s unique culinary experiences. As an ambassador of two world-renowned brands, the agent ensures a seamless, luxury-driven pre-arrival journey that enhances guest satisfaction and supports revenue generation. Additionally, the agent provides administrative support to the F&amp;B team and ensures accurate maintenance of departmental records.
 
 
 
 Key Responsibilities
 
 
 
 
 Reservations &amp; Guest Relations:
 
 
 
 <ul>
 <li>
 Responds to all incoming reservation requests via phone, email, messaging apps, and online platforms in a prompt, professional, and courteous manner.
 </li>
 <li>
 Provides detailed and engaging information about each restaurant, including cuisine styles, signature dishes, operational hours, and dining concepts.
 </li>
 <li>
 Maintains comprehensive knowledge of outlet capacities, menu knowledge seating arrangements, operational hours, key selling points and availability to accurately manage and confirm bookings.
 </li>
 <li>
 Be fully aware of and able to clearly communicate outlet policies, brand standards, and dress codes to guests.
 </li>
 <li>
 Inputs and updates reservation details in the designated system ensuring accuracy and attention to guest preferences.
 </li>
 <li>
 Captures and communicates special requests, dietary restrictions, and celebrations (e.g., birthdays, anniversaries) to the service team to personalize the experience.
 </li>
 <li>
 Ensure payments are up to date, particularly for bookings with specific pre-payment requirements.
 </li>
 <li>
 Handle pre-payment procedures as per hotel policy and follow up on pending payments prior to guest arrival or event date.
 
 
 </li>
 </ul>
 
 Sales &amp; Upselling
 
 
 
 <ul>
 <li>
 Actively promotes the hotel&rsquo;s F&amp;B offerings by recommending suitable venues, themed nights, exclusive menus, and special promotions.
 </li>
 <li>
 Maximizes occupancy through strategic table allocation, effective reservation timing, and confirmation of bookings to reduce no-shows.
 </li>
 <li>
 Identifies opportunities to upsell premium dining experiences, private dining spaces, chef&rsquo;s tables, tasting menus, and wine pairings.
 </li>
 <li>
 Builds rapport with regular guests, VIPs, and in-house guests to encourage loyalty and repeat visits.
 </li>
 <li>
 Keeps guests informed about seasonal events, festive promotions, and culinary experiences to drive awareness and bookings.
 
 
 </li>
 </ul>
 
 Operational &amp; Administrative
 
 
 
 <ul>
 <li>
 Coordinates with outlet managers, Guest Relations, Concierge, and Front Office teams to support a unified and guest-focused service approach.
 </li>
 <li>
 Maintain F&amp;B documentation, such as menus, training logs, and departmental forms.
 </li>
 <li>
 Assists in managing group bookings, special events, and buyouts by organizing logistics and communicating guest expectations.
 </li>
 <li>
 Accurately input all confirmed Banquet Event Orders (BEOs) into the shared F&amp;B calendar.
 </li>
 <li>
 Print updated BEOs daily, and ensure timely distribution to the F&amp;B office pigeonholes for relevant team access.
 </li>
 <li>
 Provide daily administrative support to the F&amp;B Office, including assisting with rosters, reports, and team coordination.
 </li>
 <li>
 Prepares daily and weekly reports on reservations, trends, and forecasts to support operational planning.
 </li>
 <li>
 Handles amendments and cancellations according to hotel policy while maintaining service excellence.
 </li>
 <li>
 Monitors guest feedback and collaborates with relevant departments for service recovery or enhancement where necessary.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum high school diploma or equivalent; a diploma or degree in hospitality management is preferred.
 </li>
 <li>
 Previous experience (1-2 years) in reservations, guest services, or a customer-facing role within the hospitality industry, ideally in F&amp;B.
 </li>
 <li>
 Experience working with reservation systems (e.g., Opera PMS, Fidelio, or similar) is highly advantageous.
 </li>
 <li>
 Excellent communication skills in English; Additional languages are a plus.
 </li>
 <li>
 Proficiency in using computers and reservation software.
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: Zv/SRInrPUBogxTk8jWx4qknqRtWYaoxUqnRbJZkdO1i9A0e1G+/7ZRNPRv3V2Ax7zKGTm1ll/WZSd3lqURr2/dS7csY5NUJ8U19PbxdA6o8NslQDvVzpyOf3V6Ysr/UHtUIeQWFJcBmxobW19/UXZCCUMiDXwrJCJgwi3aVBAQxEgE=</div>

Hilton

<div>Reservations Agent - The Plaza Doha LXR, Hotels &amp; Resorts
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div> <div id='job-id'>Job Id: vU/nE6Q87bquKxQNkioHt4nnszaZALIgAxmjEHg9tiCwdbwsNrT8E2crZ0D2LfobN0aS8zSj34/63pF2ZloIfW7mm9L7VYXmfO3795z6apVlS9PqAAgZQPcO9XzifDlbp4HRBNTGr2QnhWHHWpeywcCZUIJdCP7J+rqE</div>

Reservations Agent - The Plaza Doha LXR, Hotels & Resorts

Explore 96+ Reservations agent in Doha, Qatar Jobs  this August. Find roles across top companies and apply now to boost your career.

96 reservations agent jobs IN Doha, Qatar Jobs

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F&B Reservations Agent

Reservations Agent - The Plaza Doha LXR, Hotels & Resorts