reservations agent

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.
 
 
 <ul>
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 Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
 </li>
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 Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism
 </li>
 <li>
 Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests
 </li>
 <li>
 Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences
 </li>
 <li>
 Analyze booking patterns and guest preferences to support revenue optimization initiatives
 </li>
 <li>
 Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions
 </li>
 <li>
 Maintain organized records and documentation to ensure data integrity and compliance with company policies
 </li>
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 Identify opportunities to upsell services and packages while remaining transparent about offerings
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 Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality
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 Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed
 
 
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 </ul>
 
 Qualifications
 
 
 
 Required Skills &amp; Experience:
 
 
 <ul>
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 Previous experience in a reservations, customer service, or hospitality role (preferred but not required for motivated candidates)
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 Strong listening and interpersonal skills with the ability to build rapport with diverse guests
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 Excellent verbal communication skills in English; additional language proficiency is a valuable asset
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 Proficiency with computer systems and reservation management software
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 Exceptional attention to detail and accuracy in data entry and record-keeping
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 Ability to multitask effectively and prioritize in a high-volume environment
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 Strong problem-solving skills with a proactive approach to resolving issues
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 Demonstrated ability to work collaboratively within a team structure
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 Flexibility to adapt to changing circumstances and learn new processes quickly
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 Goal-oriented mindset with a commitment to achieving performance targets
 
 
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 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Reservations Agent

DoubleTree by Hilton Port Saeed

Role DescriptionThis is a full-time, on-site Reservations Agent role based in Dubai. The Reservations Agent will handle incoming calls and online inquiries, provide accurate information about availability, rates, and services, and create or modify reservations in the system. Responsibilities include confirming bookings, processing changes or cancellations, coordinating with reception and other departments, and maintaining up-to-date records. The role involves managing guest queries, resolving issues in a professional manner, following established procedures, and ensuring that each interaction reflects high standards of customer service.<ul><li>Qualifications</li><li>Strong customer service skills, with experience handling guest inquiries and resolving concerns professionally and courteously.</li><li>Proficiency in phone etiquette and communication, including clear spoken English and active listening skills.</li><li>Hands-on experience with reservations processes, booking systems, and basic administrative tasks related to guest bookings.</li><li>Familiarity with receptionist duties, such as managing front desk communications, coordinating with other departments, and maintaining organized records.</li><li>Ability to work on-site in Dubai, with flexibility to work shifts, weekends, and holidays as needed.</li><li>Basic computer literacy and comfort using reservation or property management software; prior hospitality experience is an advantage.</li><li>Attention to detail, strong time management, and the ability to handle multiple requests accurately in a fast-paced environment.</li></ul>Work Location: In person

Stella Stays

Who we areAt Stella Stays, we&rsquo;re not just another hospitality brand - we&rsquo;re building the future of living. We&rsquo;ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what&rsquo;s never been built before - together.If you&rsquo;re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you&rsquo;ve found it. Welcome to the future. Welcome to Stella Stays.At Stella Stays, you will:We're on the hunt for a Reservation Specialist Agent with energy, expertise, and a passion for exceeding targets. If you're a pro at handling customer inquiries and bookings, we want you on our team.You will be responsible for:<ul><li>Respond to customer inquiries and bookings through various communication channels (e.g. phone, email, chat) in a prompt and professional manner.</li><li>Provide accurate information about the company's services and products, as well as policies, procedures, and pricing to customers.</li><li>Process bookings and reservations accurately and efficiently within the company's reservation system.</li><li>Monitor and manage the availability of rooms, services, and resources to ensure efficient booking processes.</li><li>Collaborate with other departments to fulfill customer requests and ensure their satisfaction.</li><li>Resolve any customer complaints or issues professionally and in a timely manner.</li><li>Work with the management team to develop and implement customer service strategies and initiatives.</li><li>Support the sales team with lead generation and calling potential clients</li><li>Participate in training and development programs to improve job skills and knowledge.</li></ul>Work Location: In person

Reservations Specialist Agent

Hilton

<div>
 
 Job Description
 
 
 
 
 Exceptional Hospitality Starts with You
 
 
 
 Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a
 
 Reservations Agent
 
 , you&rsquo;re not just handling booking inquiries &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
 
 
 
 Responsibilities
 
 
 
 Here's what you'll do during a typical day:
 
 
 <ul>
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 As a Telephone operator, your role is essential to distribute and link information throughout the hotel, be it guest related or internal.
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 Answers calls originating from external and internal sources.
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 Directs caller to appropriate extension or room. Verifies last name of guest for all room calls.
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 Assists guests with directions or other required information.
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 Open and close tickets as per guest or staff requests
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 Directs hotel staff to assist guests, upon request.
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 Communicates to callers in a clear and concise manner.
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 Inputs/writes messages using proper grammar and spelling.
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 Verifies names and telephone numbers.
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 Properly handles all incoming urgent matters or emergencies for the guests and hotel.
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 Works with hotel management and/or security in order to calmly direct appropriate action.
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 Appropriately documents all emergencies.
 </li>
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 In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Supervisor based upon the particular requirements of the company:
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 Operate facsimile to send and receive transmissions for guests.
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 Notify guests of receipts using computer system.
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 Call for repair and technical support of all computer based equipment.
 
 
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 </ul>
 
 Qualifications
 
 
 
 
 What It Takes to Make the Stay
 
 
 
 At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
 
 
 A passion for spreading the light and warmth of
 
 Hospitality
 
 . Acting with
 
 Integrity
 
 and always doing the right thing. Inspiring others through
 
 Leadership
 
 . A belief that
 
 Teamwork
 
 drives the best outcomes. A sense of
 
 Ownership
 
 and accountability. And a focus on the
 
 Now
 
 , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
 
 
 
 About Us
 
 
 
 
 Join an Award-Winning Workplace Culture
 
 
 
 At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
 
 
 Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
 
 
 Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
 
 
 Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.
</div>

Telephone Operator (Arabic Speaker)

CoralTree Residence Collection

OverviewSeize this unique opportunity to become a part of the CoralTree Residence Collection, Hawaii as the Reservation Manager. Primarily responsible for the day-to-day operations and administration of the Reservations Sales team for CoralTree Residence Collection Hawaii. The position of the Reservation Manager requires a leader that directly supervises the reservations staff, systems and processes and orchestrates a cohesive plan, strategies and resources for the effective management of the department and help maximizing revenue.Compensation: $78,000 to $85,000 a year. The position is based in Kihei, HI and relocation is not available.As a valued member of our team, you'll receive a comprehensive benefits package that includes:<ul><li>Earn up to 24 days of PTO (Paid Time Off)</li><li>Five free room nights at CoralTree Hospitality properties!</li><li>Unlimited Friends and Family discounted rates</li><li>401(k) Retirement Savings Plan with a company match</li><li>Group medical, dental, vision, life, and disability benefits</li><li>Paid Parental Leave</li><li>Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement</li><li>Employee Assistance Program</li><li>Access to employee discounts from industry-leading travel, entertainment, and retail brands, including Walt Disney World, Live Nation, Samsung, Hertz, and many more!</li></ul>Responsibilities<ul><li>Answer Reservations Sales telephone calls to cultivate assist Reservations Sales Agents, prevent high abandonment call rates and solve customer issues.</li><li>Must possess strong verbal and written communication skills, takes reservations through phone, email and Live Chat; and make reservations in an efficient and customer focused manner, utilizing company sales techniques.</li><li>Establish and maintain consistent and cohesive processes, procedures, training manuals and SOP&rsquo;s (Standard Operating Procedures) for the Reservations Sales office, ensuring accuracy, efficiency and quality.</li><li>Monitor and manage the optimal performance and function of Reservations systems and vendors which may include:</li><li>Live Chat</li><li>Navis</li><li>eConfirmations</li><li>Track</li><li>Responsible for reservations statistical reporting, monitoring and analyzing, and executing changes in processes or procedures as necessary.</li><li>Provides research, feedback and solutions on a variety of subjects to managers and executives.</li><li>Maintains a positive work environment under changing conditions.</li><li>Directly supervises and provides leadership to Reservation Sales Agents, including coaching, project management, goal setting, measurement and performance reviews, ensuring high morale, effective individual performance and accountability.</li><li>Must be able to comprehend and coordinate the effectiveness of new and ongoing Reservations systems, processes, and procedures (SOPs) to ensure the best possible use of each system correlates to revenue maximization. Proactively questions practices and is able to identify cause and effect changes and improvements.</li><li>Uses advanced problem-solving and analytical skills, both quantitative and qualitative, to recognize patterns and trends in the Reservation Sales Agents' results.</li><li>Must have technological skills, including PMS Systems, Inventory Management tools, basic Excel, Word knowledge.</li><li>Effectively manages and monitors the PMS system to implement new / changed rates, categories, units, promotions, programs.</li></ul>QualificationsAt CoralTree Residence Collection, we are proud to be an equal-opportunity employer. We value diversity and inclusion and believe that a diverse workforce leads to a more innovative and successful organization. Qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Pay: $78,000.00 - $85,000.00 per monthBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid parental leave</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Reservation Manager

The Chedi Muscat

The Chedi Muscat is a luxury 5-star beachfront resort in Oman that blends contemporary Asian design with traditional Omani architecture, offering elegant accommodations, world-class dining, spa, and wellness experiences.A Reservation &amp; Revenue Manager in the hospitality industry is responsible for maximizing hotel room revenue while ensuring the reservations department operates efficiently. This role combines revenue management, pricing strategy, forecasting, and reservations operations.Typical job responsibilities:<ul><li>Manage the hotel's reservations team and daily booking operations.</li><li>Develop pricing and inventory strategies to maximize occupancy and revenue.</li><li>Analyze booking trends, market demand, and competitor pricing.</li><li>Forecast occupancy, ADR (Average Daily Rate), and RevPAR (Revenue per Available Room).</li><li>Manage room inventory across direct and online distribution channels (OTAs, GDS, hotel website).</li><li>Prepare daily, weekly, and monthly revenue reports for management.</li><li>Coordinate with Sales, Front Office, and Marketing departments.</li><li>Ensure reservation policies and procedures are followed.</li><li>Train and supervise reservations staff.</li><li>Resolve reservation-related guest issues professionally.</li></ul>الراتب المدفوع: ﷼٧٠٠٫٠٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Reservation & Revenue Manager

Marriott International

<div>Additional Information 
Job Number26093128 
Job CategoryReservations 
LocationArea 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Reservation Agent (Saudi National)

Search 745+ Reservations agent jobs near you this August. New roles added regularly across leading industries. Apply today.

745 reservations agent jobs Near Me

Reservations Agent

Reservations Agent

Reservations Specialist Agent

Telephone Operator (Arabic Speaker)

Reservation Manager

Reservation & Revenue Manager

Reservation Agent (Saudi National)