reservations agent

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
 
 
 
 About The Role
 
 
 
 The Reservations Agent plays a key role in providing exceptional guest service by handling incoming reservation inquiries, accurately processing bookings, and ensuring each guest&rsquo;s requests are met. The Reservations Agent will serve as the first point of contact for many guests and is essential in creating a positive first impression of the resort.
 
 
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 What You Will Do
 
 
 
 <ul>
 <li>
 Respond promptly to incoming calls and emails to capture reservations and accurately input details into the reservations system. Complete all required internal forms. (40%)
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 Run daily reports to support operational departments and ensure accuracy of reservations information. (2%)
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 Manage the general reservations inbox, respond to inquiries, distribute messages, and process brochure or information requests. (5%)
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 Handle guest inquiries, special requests, and basic complaints in line with Four Seasons standards, escalating complex issues to a supervisor or manager as needed. (2%)
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 Accurately process WRO, Trust, Internal Reservations, and FIT reservations in the system. (15%)
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 Call guests or travel planners to confirm or guarantee non-guaranteed reservations, and manage waitlist clearances. (10%)
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 Review daily arrival reports, flag special requests, and assist in hard blocking rooms where applicable. Communicate details of VIP or Special Attention guests to the reservations leadership team. (5%)
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 Monitor Front Desk reservations from the previous night and highlight any recurring issues to the reservations leadership team. (2%)
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 Contact guests to clarify preferences or discrepancies prior to arrival to ensure a smooth guest experience. (3%)
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 Assist in processing Employee Comp and Friends &amp; Family requests in accordance with departmental guidelines. (5%)
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 Follow Four Seasons standards for sales and guest service while maintaining positive and professional relationships with colleagues and other departments.
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 Follow established emergency and safety procedures in accordance with the resort&rsquo;s crisis management plan. (1%)
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 Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as outlined in EmPact. (5%)
 
 
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 </ul>
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 What You Bring
 
 
 
 <ul>
 <li>
 Excellent verbal and written English communication skills.
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 Previous experience working with Opera or a similar reservations system preferred.
 </li>
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 Strong communication and sales skills with the ability to upsell and convert inquiries into bookings.
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 Proficiency in Microsoft Excel and PowerPoint.
 </li>
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 Strong attention to detail, accuracy, and guest service mindset.
 
 
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 </ul>
 ⸻
 
 
 
 What We Offer
 
 
 
 <ul>
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 Competitive salary, wages, and a comprehensive benefits package
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 Excellent training and development opportunities
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 Complimentary stays at other Four Seasons Hotels and Resorts
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 Complimentary dry cleaning for employee uniforms
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 Complimentary employee meals
 
 
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 Schedule &amp; Hours
 
 
 
 <ul>
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 Full-time
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 </ul>
</div>

Reservations Agent

Orascom Hotels Management

<div>
 
 Role Purpose:
 
 
 Responsible for handling individual booking inquiries, providing exceptional customer service to convert inquiries into confirmed reservations.
 
 
 Person Specification:
 
 
 &bull; Strong interpersonal skills
 
 
 &bull; Attention to detail
 
 
 &bull; Familiarity with hotel reservation software.
 
 
 Key Performance Indicators:
 
 
 &bull; Call handling time
 
 
 &bull; Booking accuracy
 
 
 &bull; Upselling success
 
 
 &bull; Customer satisfaction ratings
 
 
 &bull; Adherence to response time standards.
 
 
 Operational Focus Points:
 
 
 &bull; Prompt inquiry responses
 
 
 &bull; Accurate data entry
 
 
 &bull; Upselling room features
 
 
 &bull; Maintaining updated knowledge of hotel offerings
 
 
 &bull; Effective communication with other departments.
 
 
 
</div>

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.
 
 
 <ul>
 <li>
 Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
 </li>
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 Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism
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 Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests
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 Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences
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 Analyze booking patterns and guest preferences to support revenue optimization initiatives
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 Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions
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 Maintain organized records and documentation to ensure data integrity and compliance with company policies
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 Identify opportunities to upsell services and packages while remaining transparent about offerings
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 Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality
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 Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed
 
 
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 </ul>
 
 Qualifications
 
 
 
 Required Skills &amp; Experience:
 
 
 <ul>
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 Previous experience in a reservations, customer service, or hospitality role (preferred but not required for motivated candidates)
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 Strong listening and interpersonal skills with the ability to build rapport with diverse guests
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 Excellent verbal communication skills in English; additional language proficiency is a valuable asset
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 Proficiency with computer systems and reservation management software
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 Exceptional attention to detail and accuracy in data entry and record-keeping
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 Ability to multitask effectively and prioritize in a high-volume environment
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 Strong problem-solving skills with a proactive approach to resolving issues
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 Demonstrated ability to work collaboratively within a team structure
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 Flexibility to adapt to changing circumstances and learn new processes quickly
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 Goal-oriented mindset with a commitment to achieving performance targets
 
 
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 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

HEI Hotels & Resorts

<div>About Us
The Woodlands Resort, Curio Collection is the perfect retreat in the Houston Area, and only 2 miles away from The Woodlands Waterway. The resort is celebrating 50 years along with The Woodlands township. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! 
 
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Assist guests during the reservation process.
Essential Duties and Responsibilities<ul><li>
Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. &bull;Promote HEI Hotels and Resorts and brand-specific marketing programs. Assign reservations based on guest preferences and availability.</li><li>
Read, retrieve, communicate, and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency.</li><li>
Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.</li><li>
Know, understand, and communicate applicable deposit and guarantee policies as requested.</li><li>
Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.</li><li>
Comply with attendance rules and be available to work on a regular basis.</li><li>
Perform any other job-related duties as assigned.</li></ul>
Qualifications and Skills
<ul><li>Can communicate well with guests.</li><li>
Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.</li><li>
Ability to access, read and accurately input information using a moderately complex computer system.</li><li>
Ability to establish and maintain effective working relationships with associates, customers and patrons.</li><li>
Ability to sit for extended periods of time. Ability to input 40 WPM on a computer keyboard with or without reasonable accommodation.</li><li>
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.</li></ul>
Compensation
Salary Range: $16.00 - $16.00
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits<div><div><div>
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! 
 
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.</div></div></div>
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Delaware North

<div><div><h2 class="jobSectionHeader">The opportunity</h2>
Delaware North is hiring full-time Reservation Agents to join our Reservation Center team. As a Reservation Sales Agent, you will handle a high volume of inbound calls from future guests who want to make reservations at hotels and resorts across the country. If you want to delight our future guests by providing an exceptional reservations experience, apply today. 
This is a full-time remote position. However, some in-person training will be required at our headquarters in Buffalo, New York.</div><div><h2 class="jobSectionHeader">
Pay</h2>
$16.50 - $16.50 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.</div><div><h2 class="jobSectionHeader">
What we offer</h2><div>
We care about our team member&rsquo;s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:</div><ul><li>
Weekly pay</li><li>
Training and development opportunities</li><li>
Employee discounts</li><li>
Flexible work schedules</li></ul><div>
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.</div></div><div><h2 class="jobSectionHeader">
What will you do?</h2><ul><li>
Answer inbound calls and provide top-notch customer service</li><li>
Use all available resources to answer questions</li><li>
Create reservations and recognize opportunities to offer packages and additional services</li><li>
Communicate with the hotel and resort's front desk staff</li><li>
Collaborate with managers to assist customers and reach sales goals</li></ul></div><div><h2 class="jobSectionHeader">
More about you</h2><ul><li>
Strong phone, listening, verbal, and interpersonal communication skills</li><li>
Customer-focused with a love for helping others</li><li>
Maintain a positive and professional attitude toward customers at all times</li><li>
Comfortable using computers with strong typing skills and the ability to multitask</li><li>
Able to use call center software and tools</li><li>
No experience or diploma required</li></ul></div><div><h2 class="jobSectionHeader">
Physical requirements</h2><ul><li>
Ability to sit for extended periods of time</li></ul></div><div><h2 class="jobSectionHeader">
Shift details</h2>
Evenings 
Holidays 
Weekends 
8hr shift</div><div><h2 class="jobSectionHeader"> 
Who we are</h2></div><div>
Our business is all about people, and that includes you. At Delaware North, you&rsquo;re not just part of a team &mdash; you&rsquo;re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can&rsquo;t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you&rsquo;re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we&rsquo;re invested in helping you achieve your career goals.
Together, we&rsquo;re shaping the future of hospitality &mdash; come grow with us!</div><div>
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. 
</div> 
$16.50 - $16.50 / hour</div>

Reservation Sales Agent, Buffalo Reservation Center, Remote

Xanterra

Overview (Text Only): 
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world.
 
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
 Our Vision: Enriching people’s perspective through inspired travel
 Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
 
See what our team members have to say about this great opportunity!
 <ul>
<li>"I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!"</li>
<li>"I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"</li>
<li>"The support and understanding from upper management not just in our professional life, but personal life is amazing!"</li>
</ul>
Full-time positions available to work remotely as long as you live in one of these states:
 AR, AZ, CO, FL, LA, MN, TX, and WI.
 
Operations Agent is responsible for effective coordination of all booking aspects after creation. This can include manifesting, reservation accounting processes, irregular operations tasks, and other operational tasks as seen below.
 
Responsibilities (Text Only): 
<ul>
<li>Operational Tasks: Execute assigned tasks related to voyage processing, ensuring timely completion; handling Outbound and Inbound calls, chats, and emails; and SmartSheet interactions to effectively align bookings with voyages.</li>
<li>Irregular Operations: Act as contact agent for TA/Guests to coordinate irregular operations.</li>
<li>Manifesting: Assist with basic manifesting functions as assigned by the Documents & Manifests lead.</li>
<li>Reservations Accounting: Assist with basic accounting functions as assigned by the Res Accounting lead. This will include contacting TA/Guests for open and past due balances.</li>
<li>Guest Support: Assist with overflow service calls during peak times in the Call Center as required.</li>
<li>Booking Processes: Coordinate all aspects of bookings, from creation to completion, ensuring accuracy and efficient operations to meet company KPIs.</li>
<li>Team Leadership: Coach and mentor Ops team members to improve performance and assist with onboarding new Ops team members.</li>
<li>Other Duties as assigned by management.</li>
</ul>
Qualifications (Text Only): 
<ul>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to work collaboratively across departments and adapt to changing priorities.</li>
<li>Strong organizational skills and ability to manage multiple tasks simultaneously.</li>
<li>Self-starter with excellent task management skills</li>
<li>Intermediate proficiency in all Microsoft Office programs, with the ability to teach their primary usage(s).</li>
<li>Familiarity with or willingness to adopt AI-powered platforms (e.g., Copilot, automated workflows, data analysis tools) is a plus.</li>
<li>Cruise or tour operations / reservations experience preferred.</li>
<li>Preferred experience managing processes with timelines.</li>
<li>Proficiency with Reservations and Operations systems (Seaware Core preferred)</li>
<li>This position is expected to adjust work hours in cases of irregular operations, which likely will also require extended hours.</li>
</ul>
BENEFITS: For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
 
EEO: Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
 
Work Environment: Remote work. Secure home office environment suitable for remote work without disruptions. Hardwire Internet connection required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operations Agent

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