reservations agent

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
<div>About the Role
 
 
The Reservations Agent plays a key role in providing exceptional guest service by handling incoming reservation inquiries, accurately processing bookings, and ensuring each guest&rsquo;s requests are met. The Reservations Agent will serve as the first point of contact for many guests and is essential in creating a positive first impression of the resort.
 
 
⸻
 
 
What You Will Do
 
<ul><li>Respond promptly to incoming calls and emails to capture reservations and accurately input details into the reservations system. Complete all required internal forms. (40%)
</li><li>Run daily reports to support operational departments and ensure accuracy of reservations information. (2%)
</li><li>Manage the general reservations inbox, respond to inquiries, distribute messages, and process brochure or information requests. (5%)
</li><li>Handle guest inquiries, special requests, and basic complaints in line with Four Seasons standards, escalating complex issues to a supervisor or manager as needed. (2%)
</li><li>Accurately process WRO, Trust, Internal Reservations, and FIT reservations in the system. (15%)
</li><li>Call guests or travel planners to confirm or guarantee non-guaranteed reservations, and manage waitlist clearances. (10%)
</li><li>Review daily arrival reports, flag special requests, and assist in hard blocking rooms where applicable. Communicate details of VIP or Special Attention guests to the reservations leadership team. (5%)
</li><li>Monitor Front Desk reservations from the previous night and highlight any recurring issues to the reservations leadership team. (2%)
</li><li>Contact guests to clarify preferences or discrepancies prior to arrival to ensure a smooth guest experience. (3%)
</li><li>Assist in processing Employee Comp and Friends &amp; Family requests in accordance with departmental guidelines. (5%)
</li><li>Follow Four Seasons standards for sales and guest service while maintaining positive and professional relationships with colleagues and other departments.
</li><li>Follow established emergency and safety procedures in accordance with the resort&rsquo;s crisis management plan. (1%)
</li><li>Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as outlined in EmPact. (5%)
</li></ul> 
⸻
 
 
What You Bring
 
<ul><li>Excellent verbal and written English communication skills.
</li><li>Previous experience working with Opera or a similar reservations system preferred.
</li><li>Strong communication and sales skills with the ability to upsell and convert inquiries into bookings.
</li><li>Proficiency in Microsoft Excel and PowerPoint.
</li><li>Strong attention to detail, accuracy, and guest service mindset.
</li></ul> 
⸻
 
 
What We Offer
 
<ul><li>Competitive salary, wages, and a comprehensive benefits package
</li><li>Excellent training and development opportunities
</li><li>Complimentary stays at other Four Seasons Hotels and Resorts
</li><li>Complimentary dry cleaning for employee uniforms
</li><li>Complimentary employee meals
</li></ul> 
⸻
 
 
Schedule &amp; Hours
 
<ul><li>Full-time</li></ul></div></div>

Fairmont Nile City

<div>
 
 We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.
 
 
 
 
 <ul>
 <li>
 Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
 </li>
 <li>
 Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism
 </li>
 <li>
 Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests
 </li>
 <li>
 Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences
 </li>
 <li>
 Analyze booking patterns and guest preferences to support revenue optimization initiatives
 </li>
 <li>
 Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions
 </li>
 <li>
 Maintain organized records and documentation to ensure data integrity and compliance with company policies
 </li>
 <li>
 Identify opportunities to upsell services and packages while remaining transparent about offerings
 </li>
 <li>
 Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality
 </li>
 <li>
 Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed
 </li>
 </ul>
</div>

Fairmont

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.<ul><li>
Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system</li><li>
Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism</li><li>
Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests</li><li>
Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences</li><li>
Analyze booking patterns and guest preferences to support revenue optimization initiatives</li><li>
Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions</li><li>
Maintain organized records and documentation to ensure data integrity and compliance with company policies</li><li>
Identify opportunities to upsell services and packages while remaining transparent about offerings</li><li>
Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality</li><li>
Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed</li></ul> 

Qualifications 
Required Skills &amp; Experience:<ul><li>
Previous experience in a reservations, customer service, or hospitality role (preferred but not required for motivated candidates)</li><li>
Strong listening and interpersonal skills with the ability to build rapport with diverse guests</li><li>
Excellent verbal communication skills in English; additional language proficiency is a valuable asset</li><li>
Proficiency with computer systems and reservation management software</li><li>
Exceptional attention to detail and accuracy in data entry and record-keeping</li><li>
Ability to multitask effectively and prioritize in a high-volume environment</li><li>
Strong problem-solving skills with a proactive approach to resolving issues</li><li>
Demonstrated ability to work collaboratively within a team structure</li><li>
Flexibility to adapt to changing circumstances and learn new processes quickly</li><li>
Goal-oriented mindset with a commitment to achieving performance targets</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

IHG Hotels & Resorts

<div><div>JOB OVERVIEW 
The Reservations Agent is responsible for handling all guest inquiries, booking accommodations, and providing
 
information about the hotel&rsquo;s services and amenities. This role ensures a seamless booking experience and contributes to
 
guest satisfaction by delivering exceptional customer service. 
At InterContinental Hotels &amp; Resorts&reg;, we are committed to delivering exceptional experiences that reflect our
 
brand values. As part of this family, you are expected to embody these values by being: 
<ul><li>Charming by being approachable, having confidence and showing respect.</li><li>Stay in the moment by understanding and anticipating guests&rsquo; needs, being attentive and taking ownership</li></ul>
of getting things done. 
<ul><li>Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that
</li></ul>make people feel special. 
DUTIES AND RESPONSIBILITIES 
<ul><li>Answer incoming calls and emails promptly and professionally.</li><li>Assist guests with room reservations, modifications, and cancellations.</li><li>Accurately input reservation details into the hotel&rsquo;s booking system.</li><li>Provide detailed information about room rates, packages, amenities, and local attractions.</li><li>Maximize room sales by upselling upgrades, packages, and promotions.</li><li>Verify credit card information and process payments when necessary.</li><li>Coordinate with front desk, housekeeping, and other departments to ensure special guest requests are
</li></ul>fulfilled. 
<ul><li>Maintain accurate and up-to-date records of all reservations and guest preferences.</li><li>Manage guest inquiries and reservations on third-party booking platforms.</li><li>Handle guest complaints and concerns with a positive attitude and escalate as needed.</li><li>Stay informed about hotel policies, procedures, and promotions.</li><li>Perform other duties that may be assigned by the Reservations Manager or Director of Revenue</li></ul></div><div>
QUALIFICATIONS AND REQUIREMENTS 
<ul><li>Bachelor diploma or equivalent; degree in hospitality or related field is a plus.</li><li>Previous experience in reservations, front desk, or customer service preferred.</li><li>Proficient in using reservation software (PMS), email, and phone systems.</li><li>Strong communication and interpersonal skills.</li><li>Strong problem-solving abilities and customer service orientation.</li><li>Excellent organizational and multitasking abilities.</li><li>Attention to detail and accuracy.</li><li>Ability to work in a fast-paced environment and under pressure.</li><li>Flexible schedule including weekends and holidays.</li><li>Interaction with guests, team members, and third-party booking platforms.</li></ul>
OTHER REQUIREMNTS
 
<ul><li>Comply with hotel rules and regulations and provisions contained in the employment handbook</li><li>Comply with company&rsquo;s grooming standards to portray a professional image of self and the hotel</li><li>Comply with time and attendance policies set by the resort</li><li>Actively participate in training and development programs and maximize opportunities for self-development</li><li>Demonstrate understanding and awareness of all policies and procedures relating to health, hygiene and fire
</li></ul>life safety. 
<ul><li>Familiarize yourself with emergency and evacuation procedures</li><li>Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to
</li></ul>the attention of the Reservations Manager / Director of Revenue 
<ul><li>Comply with the company&rsquo;s corporate code of conduct</li><li>Perform all tasks as directed by the Reservations Manager / Director of Revenue in pursuit of the
</li></ul>achievement of business goals 
HOW DO I DELIVER THIS? 
We genuinely care about people, and we show this through living out our promise of True Hospitality each day.
 
It&rsquo;s what connects every colleague in all IHG&reg; hotels. 
Each IHG&reg; hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. 
<ul><li>True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests</li><li>True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they
</li></ul>can trust you, to help and support them during their stay 
<ul><li>True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and
</li></ul>understanding what the guest wants and needs 
<ul><li>True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner</li></ul>
The statements in this job description are intended to describe the essential nature and level of work being
 
performed. They are not intended to be ALL responsibilities or qualifications of the job.</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Cape Air

<div>SUMMARY:
Reservations Agents are often the first point of contact our customers have with the company. Agents should use active listening skills when addressing customers over the phone. Ensuring accurate, professional, and courteous communications in every interaction.
Some interactions present unique challenges&mdash;agents are expected to embody the MOCHA HAGoTDI spirit by providing clear and empathetic communication. Whether calling for booking assistance, disruption recovery, or questions about airline policies, it is our role to provide guidance and support.
PRIMARY RESPONSIBLITIES:<ul><li> Utilize the tools and resources provided to become familiar with Cape Air&rsquo;s travel policies and procedures</li><li> Learn, understand and complete the process of issuing electronic tickets and making changes to existing tickets using Cape Air&rsquo;s reservations system</li><li> Gain knowledge of fares and fare rules pertaining to ticket purchases and exchanges with both Cape Air and other airlines</li><li> Work efficiently and courteously with all employees of Cape Air.</li><li> Gain an understanding of our relationships with other airlines (Interline &amp; Codeshare Agreements)</li><li> Properly document records (i.e. Phone number, check in times, spelling of names, etc.) during each interaction</li><li> Listen to all customer requests carefully and use these facts to apply policies in such a way as to be flexible to customer needs, while balancing airline considerations</li><li> Resolve customer service issues, striving toward the goal of &ldquo;first call resolution&rdquo;</li><li> Interact in a kind and professional manner with customers from many different regions while managing communication barriers that may exist (e.g. language)</li><li> Understand and utilize tools provided by Cape Air. (i.e. Teams, SmarterU, email, and the .ORG).</li><li> Additional Duties as assigned</li></ul>
QUALIFICATIONS:<ul><li> Candidates with airline work experience, airline reservation system and/or travel agent experience</li><li> Excellent telephone etiquette and communication skills</li><li> Excellent computer skills</li><li> Customer service work history</li><li> Must be a quick learner</li><li> Flexibility of schedule is a must; this position will often require working nights, weekends and holidays</li><li> Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit!</li></ul></div>

Remote Reservations Agent

OceanAir

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 
 The Luxury Hotel Reservations Agent is responsible for handling guest inquiries and converting them into confirmed bookings. This role requires a highly detail-oriented, sales-driven individual who can confidently communicate with guests, present luxury experiences, and maximize booking conversion across direct channels and OTAs.
 
 
 
 
 
 
 
 Job Duties &amp; Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 Handle all incoming inquiries via WhatsApp, email, calls, and OTA platforms
 
 </li>
 <li>
 
 Actively convert inquiries into confirmed bookings through persuasive communication
 
 </li>
 <li>
 
 Present and upsell all experiences, packages, and add-ons
 
 </li>
 <li>
 
 Follow up with potential guests to close sales
 
 </li>
 <li>
 
 Maintain high response speed and professionalism at all times
 
 </li>
 <li>
 
 Manage bookings and guest communication on Booking.com, Expedia, and Agoda
 
 </li>
 <li>
 
 Respond to OTA inquiries quickly and accurately
 
 </li>
 <li>
 
 Ensure booking details, rates, and availability are correct
 
 </li>
 <li>
 
 Clearly explain the luxury desert experience and unique selling points
 
 </li>
 <li>
 
 Handle objections and build trust to encourage booking decisions
 
 </li>
 <li>
 
 Manage guest expectations before arrival
 
 </li>
 <li>
 
 Ensure a smooth and premium customer journey from inquiry to confirmation
 
 </li>
 <li>
 
 Work closely with operations and on-ground teams
 
 </li>
 <li>
 
 Communicate special requests, VIP bookings, and guest preferences
 
 </li>
 <li>
 
 Ensure all booking details are accurately recorded
 
 </li>
 <li>
 
 Track conversion rates and booking performance
 
 </li>
 <li>
 
 Provide feedback on customer behavior and common objections
 
 </li>
 <li>
 
 Support revenue growth through upselling and smart offers
 
 </li>
 </ul>
 
 
 
 
 
 Job Qualifications:
 
 
 
 
 
 <ul>
 <li>
 
 2&ndash;4 years experience in hotel reservations, hospitality sales, or call center (tourism preferred)
 
 </li>
 <li>
 
 Strong experience with Booking.com and Expedia
 
 </li>
 <li>
 
 Excellent English communication (written &amp; spoken)
 
 </li>
 <li>
 
 Strong sales and persuasion skills
 
 </li>
 <li>
 
 Highly detail-oriented with strong follow-up ability
 
 </li>
 <li>
 
 Experience handling WhatsApp, email, and call inquiries
 
 </li>
 <li>
 
 Sales &amp; closing ability
 
 </li>
 <li>
 
 Customer engagement
 
 </li>
 <li>
 
 Attention to detail
 
 </li>
 </ul>
</div>

Luxury Hotel Reservations Agent

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