reservations agent

ACCOR

<br> <br> <div>Job Description</div> <br> <ul> <li>Interact with guests on a daily basis and assist them to book rooms and handle guests requests and preferences.</li> <li>Provide information about the hotel, local attractions and services.</li> <li>Knows the type of rooms available as well as their location and layout. Keep up to date knowledge on the selling status, rates, and benefits of all packages plans. Knows the credit policy of the hotel and how to code each reservation.</li> <li>Monitor and ensure that all reservations with corresponding TA commissions are thoroughly checked to avoid unaccounted commission invoices.</li> <li>Processing new reservations, including collecting payment information such as credit card numbers or other forms of payment.</li> </ul> <br> <div>Qualifications</div> <br> <ul> <li>Work experience as a Hotel Reservations Agent, or a similar role</li> <li>Proficiency in Opera and Microsoft </li> <li>Fluency in English; additional languages are a plus</li> <li>Excellent communication and organizational skills</li> </ul>

Reservations Agent

Millennium Plaza Downtow...

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.Key Job Responsibilities:Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.Provide information about room availability, rates, and hotel amenities.Ensure accurate and efficient processing of guest reservations.Address guest inquiries and concerns related to bookings and accommodation.Verify guest information and payment details to confirm reservations.Offer assistance and recommendations to guests based on their preferences and needs.Promote special offers, packages, and discounts to enhance the guest experience.Maintain up-to-date knowledge of hotel policies, procedures, and room types.Collaborate with the reservations team to ensure accurate room inventory management.Assist with group reservations and bookings as needed.Uphold a high standard of customer service and professionalism in all interactions.Participate in ongoing training to improve reservation skills and knowledge.Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.Adhere to the company s environmental, health, and safety procedures and policies.

JA Resorts & Hotels

<strong>Job Summary</strong> <p></p> <p>The Reservations Agent is responsible for handling all incoming reservation requests via email and telephone in a timely, professional, and service-oriented manner. This role ensures all bookings are processed accurately and efficiently, in full compliance with the brand s service standards, while maximizing room revenue through effective communication and upselling techniques. The agent serves as a key point of contact for guests and partners, helping to create a seamless and positive booking experience.</p> <p> <strong>Key Responsibilities:</strong> </p> <ul>
<li>Respond promptly to all reservation inquiries via email, telephone, or other channels, ensuring compliance with brand standards.</li>
<li>Maintain up-to-date knowledge of the hotel s products, services, promotions, and facilities.</li>
<li>Accurately input and update reservation information into systems, ensuring guest preferences and contact details are recorded.</li>
<li>Promote hotel products and services to maximize revenue through upselling and cross-selling techniques.</li>
<li>Ensure rooming lists and guarantee letters from travel agents or companies without credit facilities are properly approved before guest arrival.</li>
<li>Coordinate with relevant departments regarding VIP guests and special requests.</li>
<li>Maintain clean and accurate guest profiles, including correct market and source codes.</li>
<li>Process visa requests when needed.</li>
<li>Monitor and follow up on non-guaranteed, tentative, and cancelled bookings.</li>
<li>Handle and file all reservation correspondence professionally.</li>
<li>Print and action daily reports (traces, no-shows, cancellations, etc.).</li>
<li>Ensure proper handling of FAM trips and complimentary bookings as per guidelines.</li>
<li>Review arrivals for the upcoming week to ensure booking accuracy.</li>
<li>Utilize upselling techniques during reservation calls to drive room revenue.</li>
<li>Understand all hotel rate plans, market segments, and distribution channels.</li>
<li>Meet performance goals in the Hotel Mystery Shopping Program.</li>
<li>Maintain database integrity within the Property Management System (PMS).</li>
<li>Send timely confirmations and updates to guests for all reservations.</li>
<li>Adhere to policies regarding guaranteed bookings, no-shows, deposits, and credit.</li>
</ul> <p> <strong>Experience &amp; Skills:</strong> </p> <ul>
<li>Previous experience in a Reservations or Front Office role, preferably within the hospitality industry.</li>
<li>Strong communication and interpersonal skills with a professional and courteous manner.</li>
<li>Proficient in hotel reservations systems (e.g., Protel) and MS Office applications.</li>
<li>Knowledge of market segments, rate codes, and corporate contracts.</li>
<li>Detail-oriented with strong organizational and time-management skills.</li>
<li>Ability to handle guest requests efficiently and resolve issues promptly.</li>
<li>Proven upselling and revenue generation abilities.</li>
<li>Familiarity with visa processing for hotel guests is an advantage.</li>
<li>Fluent in English (written and spoken); knowledge of other languages is a plus.</li>
<li>A proactive team player with a positive attitude and customer-first mindset.</li>
</ul>

IHG Hotels & Resorts

<div><div><div><p>About Us
</p></div><div><p>As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.
</p></div><div><p>Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
</p></div><div><p>If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
</p></div><div><p>Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach &amp; Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.
</p></div><div><p>Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.
</p></div><p></p><div><p>Your Day to Day
</p></div><div><p>As a Reservations Agent, you will be the first point of contact for our guests &mdash; creating lasting impressions through your warm communication and attention to detail. You will:</p>
<ul><li>Handle all reservations inquiries through phone, email, and online channels with professionalism and efficiency.</li>
<li>Maximize revenue opportunities by upselling rooms, packages, and hotel services.</li>
<li>Ensure all bookings are processed accurately in the system and aligned with the hotel&rsquo;s standards.</li>
<li>Coordinate with Front Office, Sales, and Revenue teams to ensure seamless guest experiences.</li>
<li>Maintain up-to-date knowledge of room types, rates, and special promotions.</li>
<li>Handle guest requests and complaints courteously and promptly, ensuring guest satisfaction at every stage of their journey.</li>
</ul></div><p></p><div><p>What We Need From You
</p></div><div><p>Ideally, you'll have some or all of the following competencies and experience we're looking for:
</p></div><div><ul><li>Previous experience in Reservations, Front Office, or a customer service-related role in a luxury hotel environment.</li>
<li>Excellent communication and interpersonal skills, with fluency in English (Arabic or other languages are an advantage).</li>
<li>Strong attention to detail and organizational skills.</li>
<li>Familiarity with Opera PMS or similar hotel systems preferred.</li>
<li>A passion for hospitality and a drive to deliver personalized, memorable service.</li>
</ul></div></div><p></p><div><p>What We Offer
</p></div><div><p>We&rsquo;ll reward all your hard work with competitive salary and benefits.
</p></div><div><p>Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together &ndash; we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
</p></div><div><p>So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
</p></div><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Marriott International

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25148193
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 <br/>
 <strong>
  Job Category
 </strong>
 Reservations
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 <br/>
 <strong>
  Location
 </strong>
 The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
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 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 <br/>
 <br/>
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 Education: High school diploma or G.E.D. equivalent.
 <br/>
 <br/>
 Related Work Experience: No related work experience.
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 <br/>
 Supervisory Experience: No supervisory experience.
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 <br/>
 License or Certification: None
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 <br/>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Chedi Hospitality

<div>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 As a Reservations Agent, you will be responsible for delivering exceptional reservation services to all guests, ensuring a seamless booking process and maintaining high levels of guest satisfaction. As part of our team in The Chedi Muscat, you'll work in an ONSITE environment, providing support to both guests and colleagues through outstanding communication and organizational skills.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle reservation calls, emails, and other requests with accuracy and professionalism.
  </li>
  <li>
   Input, access, and maintain guest reservation information in the system effectively.
  </li>
  <li>
   Provide detailed information about accommodations, promotions, and hotel services to prospective guests.
  </li>
  <li>
   Follow established reservation procedures, payment policies, and no-show or cancellation guidelines.
  </li>
  <li>
   Maintain up-to-date knowledge of room rates, current availability, and upcoming promotions.
  </li>
  <li>
   Work closely with Front Office, Sales, and other departments to support guest needs.
  </li>
  <li>
   Manage guest queries and resolve any issues in a timely, courteous manner.
  </li>
  <li>
   Maintain accurate filing systems electronically and on paper as required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Must Have Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school graduate or equivalent.
  </li>
  <li>
   Previous hotel-related experience desired.
  </li>
  <li>
   Excellent written and oral communication skills required.
  </li>
  <li>
   Positive interpersonal skills required.
  </li>
  <li>
   Must be fluent in verbal and written English.
  </li>
  <li>
   Excellent computer and typing skills are required. Excel and Word proficiency desired.
  </li>
  <li>
   Excellent listening and comprehension skills required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice To Have Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good communication and negotiation skills.
  </li>
  <li>
   Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.
  </li>
  <li>
   Strong organisational skills required to maintain electronic and paper filing systems.
  </li>
  <li>
   Maintain a high level of knowledge pertaining to policy and procedure and communicate knowledge effectively to all personnel when applicable.
  </li>
  <li>
   Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management, and team members as well as producing reports.
  </li>
  <li>
   Excellent PC skills (including MS Office).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks And Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Opportunity to work with a renowned luxury hotel brand.
  </li>
  <li>
   Supportive and collaborative team environment.
  </li>
  <li>
   Learning and career development opportunities.
  </li>
  <li>
   Competitive salary and benefits package.
  </li>
  <li>
   Employee discounts on hotel offerings and services.
  </li>
 </ul>
</div>


Accor Group

<br><b>Job Details</b><br>Location: UAE<br>Location City: Dubai<br>Industry: Hospitality / Travel<br>Function: Reservations / Front Office<br><br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Preferred Location: Any<br>Job Type: Full Time<br> <br>What You ll Do<br>Respond promptly to telephone and email reservation requests, confirming details in line with hotel standards.<br>Check room and rate availability and accept or decline bookings based on capacity.<br>Review next-day reservations for accuracy, ensuring all guest details and special requests are in place.<br>Maintain full knowledge of all room types, rates, amenities, and hotel facilities.<br>Record and verify vouchers or guarantee letters, following up to ensure receipt before guest arrival.<br>Monitor email correspondence and ensure all booking data is complete and accurate.<br>Stay updated on current rates, special packages, and promotions.<br>Apply standardized wording in reservation notes and communicate updates to relevant departments.<br>Assist the Front Office as a Guest Service Agent when required, including handling cash floats.<br>Ensure guest registration cards are accurately completed and profiles updated in the PMS.<br>Seek approval from management for any rebates or discounts related to guest disputes.<br>Perform additional tasks as assigned by the department head.<br> <br>Ideal Profile<br>Previous hotel reservations and front office experience.<br>Familiarity with Hotel PMS systems.<br>Strong attention to detail and organizational skills.<br>Excellent communication and customer service abilities.<br>Ability to work flexible shifts, including weekends and holidays.<br><br>

Hotel Reservations Agent

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