reservations agent

Cluster Inter. Hotels

<ul><li>Answer phone calls and attend to guests' requests to book rooms or events at the hotel.</li><li>Check on the internal booking system and make the booking for the guest.</li><li>Obtain payment information and run credit/debit card payments when required.</li><li>Assist guests with booking transport such as taxis and giving directions where required.</li><li>Liaise with the other Reservations staff in the team and provide detailed handovers so that the next shift runs smoothly.</li><li>Send and receive emails and monitor the inbox for bookings.</li><li>Take and manage online booking through the online booking system.</li><li>Provide outstanding customer service to all guests at all times.</li><li>Follow up with guests who may have had an issue with online or telephone bookings.</li><li>Manage the booking schedule effectively.</li><li>Arrange or rearrange dates with clients when there is no space for their selected dates.</li><li>Ensure management and receptionist staff are kept up-to-date with bookings.</li></ul>Pay: BD200.000 per monthExperience:<ul><li>Hotel Reservations : 1 year (Preferred)</li><li>Opera Hotel PMS: 1 year (Preferred)</li></ul>Work Location: In person

Cluster Reservations Agent

Ibis Seef Manama

Reservation Agent: Join Our TeamWe are seeking a dedicated and customer-focused Reservation Agent to join our dynamic hospitality team. The successful candidate will play a key role in delivering exceptional guest service by handling reservations efficiently, responding to guest inquiries, and supporting the overall reservations operation.Key Responsibilities<ul><li>Manage daily reservation operations to ensure all inquiries and bookings are handled accurately and efficiently.</li><li>Respond promptly and professionally to guest inquiries via telephone, email, and other communication channels in accordance with hotel standards.</li><li>Process room reservations, modifications, cancellations, and special requests while ensuring data accuracy.</li><li>Monitor reservation activity and assist in maximizing productivity and service levels.</li><li>Prepare and maintain daily, weekly, and monthly reservation reports.</li><li>Coordinate with Front Office, Sales, and other departments to ensure a seamless guest experience.</li><li>Maintain accurate records and ensure all guest information is updated within the reservation system.</li><li>Assist guests with information regarding hotel facilities, services, promotions, and local attractions.</li></ul>Qualifications &amp; RequirementsExperience &amp; Skills<ul><li>Minimum 1&ndash;2 years of experience in reservations, front office, customer service, or a hospitality-related environment.</li><li>Proficiency in reservation management systems and hotel property management software.</li><li>Strong communication and interpersonal skills.</li><li>Excellent customer service orientation with strong problem-solving abilities.</li><li>High attention to detail and accuracy in data entry and record keeping.</li><li>Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.</li><li>Fluency in English (written and spoken) is required.</li></ul>Education<ul><li>High School Diploma or equivalent required.</li><li>Hospitality certification, diploma, or relevant training is an advantage.</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Professional development and career growth opportunities.</li><li>A supportive and collaborative work environment.</li><li>The opportunity to be part of a leading hospitality team committed to delivering exceptional guest experiences.</li></ul>What is in it For youWork with a diverse group of heartist. Be a part of Accor's prestigious team. Start your career with us and advance further your opportunities. Employee benefit card offering discounted rates in Accor worldwide. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the World!If you are passionate about hospitality, enjoy interacting with guests, and thrive in a service-oriented environment, we would love to hear from you.Pay: BD200.000 per monthApplication Question(s):<ul><li>What is your Current Salary ?</li><li>What is your Expected Salary ?</li><li>What is your notice period if you are hired ?</li><li>Why are you leaving your current position ?</li></ul>Work Location: In person

Reservation Agent

The Ghoman Group

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 AM Front Desk / PM Front Desk
 
 
 Pay Rate : $16 - $20 per hour
 
 
 Job responsibilities :
 
 
 Front Desk Agent Job Description:
 
 
 We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests&rsquo; payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure.
 
 
 <ul>
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 Address - Holiday Inn Indianapolis Airport North, 5601 Fortune circle w Indianapolis Indiana 46241
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 Joining: Immediately !!!
 
 
 
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 </ul>
 Contact Person : Rachel Jean +1 (616) 405-2931
 
 
 Front Desk Agent Responsibilities:
 
 
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 Greeting and thanking guests in a sincere, friendly manner.
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 Checking guests in on arrival and out on departure.
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 Posting charges to appropriate guest accounts.
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 Anticipating and addressing guests' needs, and resolving their problems and complaints.
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 Assisting guests with disabilities.
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 Operating switchboard and assisting with inquiries.
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 Assisting the reservations manager with taking reservations.
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 Collaborating and communicating with other internal departments to ensure guest satisfaction.
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 Complying with company procedures and safety policies.
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 Performing duties on a daily checklist.
 
 
 
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 </ul>
 Job Qualification :
 
 
 Front Desk Agent Requirements:
 
 
 <ul>
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 High school diploma or suitable equivalent.
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 1+ years of front desk agent experience preferred.
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 Well-groomed, professional appearance.
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 Outstanding written and verbal communication skills.
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 Team player.
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 Physically agile, and able to stand for extended periods.
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 Available to work shifts, over weekends, and on public holidays.
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 </ul>
</div>

Front Desk-Holiday Inn Fortune Cir.

Holiday Inn Express and Suites

We are looking for a Hotel Front Desk Agent to serve as our guests&rsquo; first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service we&rsquo;d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. All shifts needed including weekends.Responsibilities<ul><li>Perform all check-in and check-out tasks</li><li>Manage online and phone reservations</li><li>Inform customers about payment methods and verify their credit card data</li><li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li><li>Welcome guests upon their arrival and assign rooms</li><li>Provide information about our hotel, available rooms, rates and amenities</li><li>Respond to clients&rsquo; complaints in a timely and professional manner</li><li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li><li>Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests</li><li>Upsell additional facilities and services, when appropriate</li><li>Maintain updated records of bookings and payments</li></ul>Skills<ul><li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li><li>Experience with hotel reservations software, like OPERA and RoomKeyPMS</li><li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li><li>Customer service attitude</li><li>Excellent communication and organizational skills</li></ul>All guests as well as staff are required to wear a mask when in public spaces.Job Types: Part-time, Full-timePay: $16.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Hotel Experience: 1 year (Preferred)</li><li>Front Desk: 1 year (Preferred)</li></ul>Work Location: In person

Front Desk Agent

HGI Lynnwood

Hilton Garden Inn Lynnwood - Guest Service AgentsFull time &amp; Part time positions availableWe are looking for a Hotel Guest Service Agent to serve as our guests&rsquo; first point of contact and manage all aspects of their accommodation. Guest Service Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we&rsquo;d like to meet you. Ultimately, you will help create a BrightHearted and memorable stay for our guests.Responsibilities<ul><li>Perform all check-in and check-out tasks</li><li>Manage online and phone reservations</li><li>Inform customers about payment methods and verify their credit card data</li><li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li><li>Welcome guests upon their arrival and assign rooms</li><li>Provide information about our hotel, available rooms, rates and amenities</li><li>Respond to clients&rsquo; complaints in a timely and professional manner</li><li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li><li>Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests</li><li>Upsell additional facilities and services, when appropriate</li><li>Maintain updated records of bookings and payments</li></ul>Skills<ul><li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li><li>Experience with hotel reservations software, like OnQ and Micros</li><li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li><li>Customer service attitude</li><li>Excellent communication and organizational skills</li><li>High School Degree or higher a plus</li><li>Knowledge of POS system.</li><li>Food Handlers Certificate &ndash; Washington State</li><li>Washington Alcohol Certification</li></ul>Work Environment and Context<ul><li>Work schedule varies and may include working on holidays and weekends and alternate shifts.</li><li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.</li></ul>Job Types: Full-time, Part-timePay: $17.00 - $19.00 per hourBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Our brand personality is BrightHearted. How do you describe BrightHearted hospitality?</li><li>As a Front Desk Agent, what do you prioritize during your shift and how do you manage completing your tasks based on priorities?</li><li>We are looking for someone with strong independence &amp; strong decision making skills to join our team. How do you handle a Guest who is reporting at checkout that they had a housekeeping issue during their stay?</li></ul>Work Location: In person

Guest Service Agent

A-1 Hospitality Group

<div>
 We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest&rsquo;s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.
 
 
 Benefits:
 
 
 <ul>
 <li>
 Sick Pay
 </li>
 <li>
 Hotel Discounts
 
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 Perform all check-in and check-out tasks
 
 
 Manage online and phone reservations
 
 
 Inform customers about payment methods and verify their credit card data
 
 
 Register guests collecting necessary information (like contact details and exact dates of their stay)
 
 
 Welcome guests upon their arrival and assign rooms
 
 
 Provide information about our hotel, available rooms, rates, and amenities
 
 
 Respond to clients&rsquo; complaints in a timely and professional manner
 
 
 Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests&rsquo; needs
 
 
 Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
 
 
 Upsell additional facilities and services, when appropriate
 
 
 Maintain updated records of bookings and payments
 
 
 
 Qualifications
 
 
 
 Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
 
 
 Experience with hotel reservations software, like OnQ or Opera
 
 
 Customer service experience
 
 
 Excellent communication and organizational skills
 
 
 <ul>
 <li>
 Must be willing to work weekends, holidays, and different shift times.
 
 
 
 </li>
 </ul>
 We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
</div>

Front Desk Agent - Part Time

Dolphins Down Under

About usDolphins Down Under is a small business in Orange Beach, AL, in the tourism/hospitality industry. As a front desk agent, our goal is to provide guests with friendly and knowledgeable customer service regarding our dolphin cruises.Our work environment includes:<ul><li>Lively atmosphere</li><li>Flexible working hours</li><li>On-the-job training</li><li>Working outside in the elements</li></ul>We are looking for a Front Desk Agent to join our team. The successful candidate will be responsible for providing exceptional customer service, managing reservations, and ensuring the front desk is running smoothly. The ideal candidate should have excellent communication skills, a friendly and professional demeanor, and the ability to multitask in a fast-paced environment. Additionally, the Front Desk Agent should be knowledgeable about the local area and be able to provide guests with helpful information.Responsibilities:<ul><li>Greet guests and check them in</li><li>Answer phones and respond to customer inquiries</li><li>Provide excellent customer service</li><li>Payment processing</li><li>Maintain a clean and organized front desk area</li><li>Assist with other duties as needed</li></ul>Pay: $11.00 - $15.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Experience:<ul><li>Hospitality: 1 year (Preferred)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li></ul>Work Location: In person

Front Desk Reservationist

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