reservations and ticketing agent

wego

<div>About Wego:
We&rsquo;re on a mission to help people discover the real value of travel &mdash; to inspire, to give more reasons, to make it easy &mdash; for you to travel. Our company was founded back in 2005, and since then, we&rsquo;ve imagined and created some of the most well-loved products for travellers all around 1the world.
Today, Wego is the number 1 travel metasearch engine in the Middle East. There are millions of users on Wego every month &mdash; people who travel for adventure, for work, for family and for many other reasons. That&rsquo;s why we work tirelessly to make your experience of planning &amp; booking flights, hotels and trips as seamless as possible. 
 
Position Overview 
 
Our Flight Operations &amp; Fulfilment Team operates 24/7, 365 days a year, and is comprised of experienced, highly skilled Reservation &amp; Ticketing Agents. The team specialises in flight booking and ticketing using GDS systems and airline portals, with a strong foundation in IATA Fares and Ticketing. 
 
As part of this team, you must demonstrate full competence in the operational processes of airline ticket issuance, reconciliation, and fulfilment. A solid understanding of BSP Processes including; Refunds, and Reconciliation is essential.While automation handles most of our routine processes, this team manages the complex cases automation cannot cover. You will play a critical role in monitoring, auditing, and manually resolving booking and ticketing issues to ensure operational excellence. 
 
Key Responsibilities 
 
Ticketing &amp; Reservation Management 
<ul>
<li>
Process modifications of flight reservations and tickets, including exchanges, voids, cancellations, and refunds.</li>
<li>Investigate and resolve ticketing failures, reporting root causes to relevant stakeholders.</li>
<li>Monitor ticket issuance deadlines, ensuring compliance with fare rules and airline regulations.</li>
<li>Optimise costs through reissues, cancellations, and re-bookings while maintaining booking accuracy.</li>
</ul>
Fare &amp; Cost Management 
<ul>
<li>
Apply advanced fare strategies to secure optimal pricing for domestic and international bookings.</li>
<li>Conduct multi-PCC and multi-GDS fare shopping to reduce costs.</li>
<li>Collaborate with global consolidators and leverage different BSP markets to maximise commissions and minimise fares.</li>
</ul>
System Monitoring &amp; Quality Control 
<ul>
<li>
Perform quality control checks to ensure compliance with booking rules and industry regulations.</li>
<li>Monitor booking and ticketing systems, identifying and resolving operational challenges proactively.</li>
<li>Provide GDS guidance and support to customer service teams in handling ticketing complexities.</li>
</ul>
Communication &amp; Reporting 
<ul>
<li>
Manage incoming requests through systems with accuracy and timeliness.</li>
<li>Handle escalated calls, offering expert advice and resolution.</li>
<li>Maintain accurate customer profiles, invoicing, and documentation of booking activities.</li>
</ul>
Process Improvement 
<ul>
<li>
Identify opportunities to enhance workflows and improve booking/ticketing processes.</li>
<li>Provide constructive feedback and recommendations to improve efficiency across ticketing and fulfilment operations.</li>
</ul>
Qualifications &amp; Skills 
<ul>
<li>
Education: High school diploma required; degree in tourism, hospitality, or related field preferred.</li>
<li>Certification: IATA certification strongly preferred.</li>
<li>Experience:</li>
<li>Minimum of 3 years as a reservation &amp; ticketing agent handling complex bookings.</li>
<li>Proficiency in at least one GDS (Sabre, Travelport, or Amadeus).</li>
<li>Experience with regional LCCs and online booking tools.</li>
<li>Technical Knowledge:</li>
<li>Deep understanding of airline fare types, BSP reconciliation, and payment methods (Cash BSP, ARC Clearing House, VCC, UATP, IEP).</li>
<li>Familiarity with GDS cryptic commands preferred.</li>
<li>Languages: Fluent in Arabic and English (additional languages are a plus).</li>
</ul>
Skills: 
<ul>
<li>
Strong communication and problem-solving skills.</li>
<li>Ability to work under pressure, manage multiple tasks, and operate both independently and within a team.</li>
</ul>
Why Join Us? 
We are the fastest-growing flight company in the Middle East, operating in a dynamic and fast-paced environment. 
 
Our teams are always exploring ways to improve, innovate, and grow. If you&rsquo;re passionate about aviation, thrive under pressure, and are ready for a challenge, we want to hear from you.</div>

Reservations and Ticketing Agent (Flights Customer Service)

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
What will I be doing?
This position reports to the Revenue Manager.
As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservations Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for?
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
What&rsquo;s in it for me?<ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance</li><li>
&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members &amp; friends</li><li>
Indoor Parking Privileges
</li><li>Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
Complimentary Shuttle Bus
</li><li>50% discount on personal food &amp; beverage consumption in the sister hotels.
</li><li>Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)</li><li>
14 days paid paternity leave</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose program</li></ul>
Specifically, we look for demonstration of these Hilton Values:<ul><li>
Hospitality - We're passionate about delivering exceptional guest experiences.</li><li>
Integrity - We do the right thing, all the time.</li><li>
Leadership - We're leaders in our industry and in our communities.</li><li>
Teamwork - We're team players in everything we do.</li><li>
Ownership - We're the owners of our actions and decisions.</li><li>
Now - We operate with a sense of urgency and discipline</li></ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

<div>Rooms Reservations Agent (Russian Speaker) - Conrad Abu Dhabi Etihad Towers
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Rooms Reservations Agent (Russian Speaker) - Conrad Abu Dhabi Etihad Towers

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company&rsquo;s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
The Role of the Reservations Agent:
We are excited to offer an opportunity for a Reservations Agent to join a new takeover project in the UAE: Al Zorah Beach Resorts in Ajman, UAE , as it embarks on an inspiring transformation journey. This evolution will culminate in the grand opening of Four Seasons Resort Ajman at Al Zorah in late 2026.
Our Ideal Candidate Will Have
To manage guest inquiries and reservations with exceptional service, ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards.
Key Responsibilities:
<ul><li>Handle Group and Individual Reservations inquiries via email, phone and WhatsApp according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenue.
</li><li>Aims to upsell rooms and other services to maximize the profitability of the company
</li><li>Leases and cooperates with other departments as needed
</li></ul><ul><li>Creates reports or partake in projects as directed by management
</li><li>Maintain a records of guest preferences, VIP bookings, and special occasions.
</li><li>Building and maintaining positive relationships with guests, travel agents, and other referral sources to drive business.
</li><li>Monitoring reservation trends, analyzing data, and providing insights to optimize revenue and operational efficiency.
</li><li>Adhering to the hotel sales, marketing, and service standards, while also complying with hotel policies and procedures.
</li><li>Accurately recording and maintaining reservation information, managing room inventory, and ensuring data integrity in the reservation system.
</li></ul>Qualifications &amp; Experience:
<ul><li>Minimum 1 years&rsquo; experience in Hotel or Resort, as Reservations Agent
</li><li>Diploma or Bachelor's Degree in Hospitality Management , Hotel Management
</li><li>Fluency in English ; additional languages are a plus.
</li><li>Experience working with the Opera system / Excel (Microsoft office).
</li><li>The ability to work a rotating roster with evening and weekend availability
</li><li>Excellent time management skills
</li><li>Problem Solving Mindset</li></ul></div>

Reservations Agent - Al Zorah Beach Resorts in Ajman, UAE

Aspire Global Human Resources

Are you ready to be part of a world-class pre opening team in Ras Al Khaimah?If you have the passion, professionalism and drive to thrivein a luxury hospitality environment, we want to hear from you.<ul><li>Reservations Agent</li></ul>Candidates should have experienced in 5 Star HoteInterview: onlineMail your CV along with your experience certificate to connect@aspireglobal-hr.comJob Type: Full-timeJob Type: Full-time

Reservations Agent - for 5 Star Hotel in Ras Al Khaimah

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