reservations and ticketing agent

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Senior Sales Operations Agent- Karachi, Pakistan
</div></div><div><div>Ref #
</div><div>228616
</div></div><div><div>Location
</div><div>Pakistan - Karachi
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 25-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>An exciting opportunity to join the Qatar Airway&rsquo;s Outstation team in Kar<b>achi, Pakistan</b> as <b>Senior Sales Operations Agent</b>. In this role you are expected to actively engage with the sales team to help achieve assigned revenue targets by providing technical support.</p><p>
Provide five-star service to Qatar Airways internal and external customers. Act as Qatar Airways product and process expert by supporting the team with daily complex sales operations tasks, including but not limited to Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration, and ensuring that activities are completed in a timely and efficient manner.</p><p><b>
In this role you will also accountable for;</b></p><ul><li>
Adhere to Standard Operating Procedures (SoPs) for sales operations functions established to ensure alignment to QR&rsquo;s global sales/sales operations principles.</li><li>
Act as product knowledge expert for trade support tasks, supporting in more complex tasks reservations, ticketing, FFP, oneworld, Beyond Business and Corporate queries.</li><li>
Assist Sales Operations Agents with their queries, and escalations to ensure efficiency and quality services.</li><li>
Maintain and generate reports as required by reporting Line Manager.</li><li>
Be the primary person in following up with customers and trade partners on enquiries, requests.</li><li>
Guide junior Sales Operations Agents, particularly new joiners, in QR processes and policies, to ensure smooth operations within the department.</li><li>
Perform other department duties related to his/her position as directed by the Head of the Department.</li><li>
Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration</li><li>
Take primary responsibility within the department in the processing of refunds, issuance/reissuance of tickets, ensuring smooth handling of all cases within purview.</li><li>
Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage</li><li>
Support Travel Agencies with reservations related activities</li><li>
Produce reports for relevant markets and share monthly performance reports</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p>You should have at least a Bachelor&rsquo;s Degree or Equivalent with Minimum 1 year of job-related experience</p><p>
It is highly beneficial if you have experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis</p><p>
It is essential to have below skills as well</p><ul><li>
Fluent in English, secondary language desirable.</li><li>
PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).</li><li>
Excellent relationship building and communication skills.</li><li>
Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general</li><li><p>
Problem-solving skills, efficiency-oriented mindset.</p></li></ul><p></p><p><b><i><br>
You must have the legal rights to live and work in India to be considered for this role</i></b></p><p><b>
About Qatar Airways Group:</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=228616</div></div></div></div></div></div></div></div>

Senior Sales Operations Agent- Karachi, Pakistan

<div>
 Job title
 <br/>
 <br/>
 Senior Sales Operations Agent- Karachi, Pakistan
 <br/>
 <br/>
 Ref #
 <br/>
 <br/>
 228616
 <br/>
 <br/>
 Location
 <br/>
 <br/>
 Pakistan - Karachi
 <br/>
 <br/>
 Job family
 <br/>
 <br/>
 Corporate &amp; Commercial
 <br/>
 <br/>
 <ul>
  <li>
   Closing date: 25-Nov-2025
   <br/>
   <br/>
  </li>
 </ul>
 An exciting opportunity to join the Qatar Airway&rsquo;s Outstation team in Kar
 <strong>
  achi, Pakistan
 </strong>
 as
 <strong>
  Senior Sales Operations Agent
 </strong>
 . In this role you are expected to actively engage with the sales team to help achieve assigned revenue targets by providing technical support.
 <br/>
 <br/>
 Provide five-star service to Qatar Airways internal and external customers. Act as Qatar Airways product and process expert by supporting the team with daily complex sales operations tasks, including but not limited to Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration, and ensuring that activities are completed in a timely and efficient manner.
 <br/>
 <br/>
 <strong>
  In this role you will also accountable for;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Adhere to Standard Operating Procedures (SoPs) for sales operations functions established to ensure alignment to QR&rsquo;s global sales/sales operations principles.
  </li>
  <li>
   Act as product knowledge expert for trade support tasks, supporting in more complex tasks reservations, ticketing, FFP, oneworld, Beyond Business and Corporate queries.
  </li>
  <li>
   Assist Sales Operations Agents with their queries, and escalations to ensure efficiency and quality services.
  </li>
  <li>
   Maintain and generate reports as required by reporting Line Manager.
  </li>
  <li>
   Be the primary person in following up with customers and trade partners on enquiries, requests.
  </li>
  <li>
   Guide junior Sales Operations Agents, particularly new joiners, in QR processes and policies, to ensure smooth operations within the department.
  </li>
  <li>
   Perform other department duties related to his/her position as directed by the Head of the Department.
  </li>
  <li>
   Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration
  </li>
  <li>
   Take primary responsibility within the department in the processing of refunds, issuance/reissuance of tickets, ensuring smooth handling of all cases within purview.
  </li>
  <li>
   Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage
  </li>
  <li>
   Support Travel Agencies with reservations related activities
  </li>
  <li>
   Produce reports for relevant markets and share monthly performance reports
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Be part of an extraordinary story
  <br/>
  <br/>
 </strong>
 Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
 <br/>
 <br/>
 Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.
 <br/>
 <br/>
 Together, everything is possible.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 You should have at least a Bachelor&rsquo;s Degree or Equivalent with Minimum 1 year of job-related experience
 <br/>
 <br/>
 It is highly beneficial if you have experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis
 <br/>
 <br/>
 <strong>
  It Is Essential To Have Below Skills As Well
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fluent in English, secondary language desirable.
  </li>
  <li>
   PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
  </li>
  <li>
   Excellent relationship building and communication skills.
  </li>
  <li>
   Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general
  </li>
  <li>
   Problem-solving skills, efficiency-oriented mindset.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  <strong>
   You must have the legal rights to live and work in India to be considered for this role
   <br/>
   <br/>
  </strong>
 </em>
 <strong>
  <strong>
   About Qatar Airways Group:
   <br/>
   <br/>
  </strong>
 </strong>
 Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
 <br/>
 <br/>
 <strong>
  <strong>
   About Qatar Airways Group
   <br/>
   <br/>
  </strong>
 </strong>
 Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.
 <br/>
 <br/>
 So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
 <br/>
 <br/>
 https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=228616
</div>


Hilton

<div><p>Reservations Agent</p><p>
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p><ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul><b>
What are we looking for?</b><p><br>
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Reservations Agent

Anantara

<div><b>Company Description</b><p><br>
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.</p><b><br>
Job Description</b><p><br>
As Reservations Agent you will directly support the Reservations Supervisor in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices</p><b><br>
Qualifications</b><br>
<ul><li>
Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.</li><li>
Understand the dynamics of regional &amp; local market, local competitors and events of the destination.</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Luxury Hotel Experience</li></ul></div>

Reservations Agent (Arabic Speaker)

Breeze Travel Agency

<p>Breeze Travels &amp; Tours is a growing travel agency dedicated to providing exceptional travel solutions, including flight bookings, holiday packages, visa assistance, hotel reservations, and travel consultancy. We are looking for a skilled and customer-focused Ticketing &amp; Travel Consultant to join our team.</p><p><b>Key Responsibilities</b></p><ul><li>Handle domestic &amp; international flight bookings (GDS: Sabre / Amadeus preferred).</li><li>Create, modify, and cancel PNRs efficiently.</li><li>Provide fare quotations, reissues, refunds, and itinerary planning.</li><li>Assist customers with travel inquiries through phone, WhatsApp, email &amp; in person.</li><li>Offer guidance on visa processes, travel insurance, and tour packages.</li><li>Maintain excellent customer service and follow company SOPs.</li><li>Coordinate with airlines and service providers for smooth operations.</li><li>Maintain daily sales records and meet monthly targets.</li></ul><p><b>Requirements</b></p><ul><li>Experience in ticketing or travel consultancy (1&ndash;3 years preferred).</li><li>Strong command of GDS (Sabre / Amadeus / Galileo).</li><li>Excellent communication &amp; customer service skills.</li><li>Ability to handle pressure and multitask.</li><li>Strong problem-solving and attention to detail.</li><li>Education: Intermediate or higher (Travel &amp; Tourism diploma is a plus).</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Ticketing & Travel Consultant (Female Preferred)

Best Plaza West Bay Hotel

<p>To supervise/manager the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets</p><p>At <b>Best Plaza West Bay Hotel&reg;</b>, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them, we need you to stay One Step Ahead and:</p><ul><li><b>Create Confidence</b> &ndash; by being an expert at what you do; by acting and looking the part and adapting your style to match your guests&rsquo; pace in all you do.</li><li><b>Encourages Success</b> &ndash; by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced.</li></ul><p>&middot; <b>Make It Happen</b> &ndash; by being perceptive to your guests&rsquo; needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.</p><p>Duties and Responsibilities</p><ul><li>Sell the Best Plaza West Bay Hotel products and services using up-selling and suggestive selling techniques.</li><li>Promote the Hotel&rsquo;s products and services.</li><li>Maintain a high level of product and service knowledge about all Best Plaza West Bay Hotel in your region.</li><li>Develop and maintain a regular pattern of sales calls.</li><li>Record and process reservations made by phone/fax/email.</li><li>Accept wait list reservations.</li><li>Process amendments to reservations such as extensions, early departures, etc.</li><li>Manage &ldquo;no show&rdquo; reservations by investigation and recording of same.</li><li>Record special billing arrangements for groups and conventions.</li><li>Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.</li><li>Maintain knowledge of special rates/ offers/ promotions.</li><li>Monitor reservation levels and inform Managers of current and future occupancy rates.</li><li>Prepare reports as requested (eg to travel agents, business houses etc).</li><li>Prepare reservation sales reports.</li><li>Co-operate with the company to achieve compliance with FLS legislation.</li><li>Not undertake any activity which compromises their personal FLS, or the FLS of others.</li><li>Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department.</li></ul><p>SELF MANAGEMENT</p><ul><li>Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook</li><li>Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.</li><li>Comply with Time and Attendance Policies set by the hotel.</li><li>Actively participate in training and development programs and maximize opportunities for self-development</li><li>Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety</li><li>Familiarize yourself with emergency and evacuation procedures</li><li>Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager</li><li>Comply with the hotel Code of Conduct</li><li>Familiarize self with the company values and model desired behaviors.</li><li>Perform all tasks as directed by the Manager in pursuit of the achievement of business goals</li></ul><p>Job Type: Full-time</p><p>Pay: QAR2,000.00 per month</p><p>Experience:</p><ul><li>current positions as Reservations Agent in hotel: 1 year (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

HHM Hotels

<div><div><p><b>Opportunity: Reservations Agent</b></p>
<p>
Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established guest service and sustainability standards.</p>
<p><b>
Potential Career Path</b></p>
<p>
Reservations Manager &ndash; Front Office Supervisor &ndash; Front Office Manager</p>
<p><b>
Essential Job Functions</b></p>
<ul>
<li>Answer the telephone and greet prospective guests in a friendly manner. Respond to callers&rsquo; inquiries and requests.</li>
<li>Respond to email and internet inquiries promptly and accurately.</li>
<li>Provide accurate information regarding availability, accommodation types, transportation to and from hotel, room rates, and hotel amenities.</li>
<li>Assign reservations based on guest preferences and availability; provide confirmation number.</li>
<li>Input and retrieve data using thecomputer reservation system utilizing codes for efficiency.</li>
<li>Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.</li>
<li>Communicate applicable deposit and guarantee policies as requested.</li>
<li>Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.</li>
<li>Promote hotel and brand-specific marketing programs.</li>
<li>Follow sustainability guidelines and practices related to HHM&rsquo;s EarthView program.</li>
<li>Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.</li>
<li>Perform other duties as requested by management.</li>
</ul>
<p><b>Position Requirements</b></p>
<ul>
<li>High school Diploma or equivalent.</li>
<li>Previous customer service experience preferred.</li>
</ul>
<p><b>HHM Hotels Benefits and Perks</b></p>
<ul>
<li>Competitive wages for full time and part time opportunities</li>
<li>Medical, Dental and Vision Health Insurance</li>
<li>Paid Time Off</li>
<li>401k Company Match</li>
<li>Daily Pay</li>
<li>Free Basic Life Insurance</li>
<li>24/7 access to TELUS Health, a confidential work-life resource.</li>
<li>Travel Discounts</li>
<li>Commuter Transit and Commuter Parking Benefits</li>
<li>Employee Assistance and Wellness Program</li>
<li>Educational/Professional Development</li>
<li>Referral Bonus Program</li>
</ul>
<p><b>Work Environment and Context</b></p>
<ul>
<li>Work schedule varies and may include working on holidays and weekends.</li>
<li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.</li>
</ul>
<p><b>What We Believe</b></p>
<p>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</p>
</div><p>
Managed by HHM Hotels</p></div>

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