reservations and ticketing agent

Hilton

<div><p>Reservations Agent</p><p>
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p><ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul><b>
What are we looking for?</b><p><br>
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Reservations Agent

Creneau International Middle East

<p><b>Role Description</b></p><p>This is a full-time on-site role for a Customer Service Representative - Call Center Agent located in Dubai. The Customer Service Representative - Call Center Agent will be responsible for answering inbound calls, handles booking/reservations and making outbound calls to ensure customer satisfaction. Expected to provide exceptional customer service by actively listening to customers, determining their needs, and offering solutions that meet those needs, as well as handling customer complaints and escalating complex issues to the appropriate team.</p><p><b>Qualifications</b></p><ul><li>Excellent verbal and written communication skills in English</li><li>Knowledgeable of different reservations app <b>(e.g. SevenRooms &amp; EatApp)</b></li><li>Strong background in F&amp;B and with previous work experience as call center agent in Hospitality / F&amp;B Industry is a must.</li><li>Ability to remain calm and empathetic during customer interactions.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Experience with CRM systems and software is an advantage.</li><li>Sales or marketing experience considered a plus.</li><li>Ability to work in a fast-paced environment.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Do you have strong background in Hospitality or F&amp;B?</li><li>Do you have previous experience working as Call Center Agent in Hospitality/F&amp;B industry?</li><li>What is your salary expectation for this role?</li><li>Are you knowledgeable of different reservations app such as Seven Rooms or Eat App?</li></ul><p>Experience:</p><ul><li>customer service: 1 year (Required)</li></ul>

F&B Reservations Agent

Al Riyady For Auditing of Accounts EST

<p><b>Location:</b> Downtown, Dubai<br/><b>Salary:</b> Up to AED 6,000</p><p><b>Role Overview:</b><br/>Be the voice that sets the tone for a luxury dining experience. As Reservation Agent, you&rsquo;ll manage bookings with precision, charm, and efficiency, ensuring every guest&rsquo;s journey starts seamlessly.</p><p><b>Requirements:</b></p><ul><li>Experience in reservations/front desk role within hospitality, preferably <b>Fine Dining </b></li><li>Excellent communication and organizational skills</li><li>Ability to manage booking systems and handle high volumes</li></ul><p><b>Key Responsibilities:</b></p><ul><li>Handle guest reservations via phone, email, and online platforms</li><li>Manage seating plans to maximize guest satisfaction and efficiency</li><li>Provide accurate information on menus, events, and promotions</li><li>Support guest inquiries with professionalism and warmth</li></ul><p><i><b>PLEASE ANSWER ALL PRE-SCREENING QUESTIONS TO BE CONSIDERED!</b></i></p><p>Job Types: Full-time, Permanent</p><p>Pay: AED5,500.00 - AED6,000.00 per month</p><p>Application Question(s):</p><ul><li>Nationality?</li><li>Do you have experience as a Reservation Agent in UAE Fine Dining?</li><li>Expected Salary?</li><li>Immediate Joiner?</li></ul>

Restaurant Reservation Agent - Luxury Dining (Downtown)

Inspire Management Training Center

<p>We are seeking a detail-oriented and guest-focused <b>Reservation Agent</b> to join a prestigious luxury hotel group in Qatar. The ideal candidate will manage all room reservation inquiries and ensure a seamless booking experience, maintaining the highest standards of service and professionalism.</p><p><b>Key Responsibilities</b></p><ul><li>Manage all incoming reservation inquiries via phone, email, and online platforms promptly and professionally.</li><li>Accurately process reservations using the hotel&rsquo;s Property Management System (PMS).</li><li>Ensure all bookings include correct guest information, special requests, and billing details.</li><li>Respond to guest questions regarding rates, availability, hotel services, and policies.</li><li>Upsell room categories and additional hotel services to maximize revenue opportunities.</li><li>Coordinate with front office, sales, and housekeeping teams for smooth pre-arrival arrangements.</li><li>Monitor daily room availability and occupancy forecasts to support inventory management.</li><li>Maintain accurate records and prepare reservation reports as needed.</li><li>Follow hotel policies and standard operating procedures in every interaction.</li><li>Address guest concerns or complaints promptly, escalating when necessary.</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>High school diploma or equivalent; additional hospitality or reservations training is an advantage.</li><li>Minimum 2&ndash;3 years of experience in a reservations or front desk role within the hospitality industry, preferably in a luxury hotel.</li><li>Proficiency with hotel reservation systems (e.g., Opera, Fidelio, or similar PMS).</li><li>Strong organizational skills with exceptional attention to detail.</li><li>Ability to multitask and work efficiently in a fast-paced environment.</li><li>Fluent in English and Tagalog; additional language skills are a plus.</li><li>Currently residing in Qatar with a valid QID and transferable visa.</li><li>Philippine Nationals preferred</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary package</li><li>Accommodation, meals, and transportation provided</li><li>Opportunities for career growth and professional training within a leading luxury hospitality group</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: QAR2,500.00 - QAR3,000.00 per month</p><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li>Reservation Agent (Luxury Hotels): 3 years (Required)</li></ul><p>Language:</p><ul><li>English and Tagalog (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Reservations Agent | Discover Qatar
</div></div><div><div>Ref #
</div><div>221514
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 02-Sep-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p>
<p>We are recruiting for Reservations Agent to join our dynamic team in Discover Qatar.</p>
<p>In this role, you will assist in processing and confirming bookings/reservations of tourism arrangements for customers travelling to Qatar (transfers, tours, tourism activities and accommodation). You will provide seamless operations and excellent services to clients / customers (B2B and B2C) and also promote Qatar as a premium tourism destination.</p>
<p>As part of your role, your responsibilities will be inclusive of, but not limited to the following:</p>
<ul><li>Respond to and address customer queries via email, phone, or chat with the utmost professionalism and exceptional service skills, ensuring that personalized customer service is delivered at the highest standard.</li>
<li>Sell; up-sell and cross-sell Discover Qatar (DQ) products and services to the client/ customer. Additionally, make new reservations and changes to existing reservations, quoting the correct rates along with terms and conditions. Issue and re-issue of vouchers/ other documentation.</li>
<li>Maintain up-to-date knowledge of products and services offered by Discover Qatar, as well as visa regulations and requirements.</li>
<li>Collaborate with other team members to ensure a smooth and efficient booking processing experience.</li>
<li>Escalate queries to senior Reservations staff (Coordinators, Officers) as appropriate</li>
<li>Update logs and reports in a timely and accurate manner to enable the business to track and monitor service levels effectively, while also ensuring that payment records are matched accurately.</li>
<li>Perform other department duties related to his / her position as directed by the Head of the Department</li>
</ul><p><b>Be part of an extraordinary story</b></p>
<p>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p>
<p>Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p>
<p>Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p>
<p>A successful candidate will have the following experience and qualifications:</p>
<ul><li>High School Qualification with minimum of 1 job-related experience.</li>
<li>Destination knowledge of Qatar preferably with Tour management background.</li>
<li>Good command of English language</li>
<li>Strong working knowledge of MS Office and Tourism back-office system</li>
<li>Knowledge of Airline reservations systems.</li>
<li>Excellent customer service skills.</li>
<li>Able to work effectively as part of a team.</li>
<li>Excellent time management skills and able to manage time/ priorities and to work on multiple assignments and challenging targets.</li>
</ul><p><b>About Qatar Airways Group</b>
</p><p>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p>
<p>So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
</div></div><p></p><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=221514</div></div></div></div></div></div></div></div>

Reservations Agent | Discover Qatar

Mercure Gold Hotel

<p><b>Job Description</b></p><ul><li>Respond promptly to telephone requests for reservations and process accordingly.</li><li>Check room and rate availability and accept/reject booking accordingly based on availability.</li><li>Complete all reservation tasks as assigned and in accordance with established standards and procedures.</li><li>To review accuracy of the next day reservations ensuring complete details for Front Desk and special requests, which require pre arrangements, are attended to.</li><li>Have thorough knowledge of all guest rooms and suites, their location, rates and amenities; be familiar with all hotel facilities and services.</li><li>To ensure to complete all product knowledge training for the hotel.</li><li>To update all document related with the materials for guest booking.</li><li>To record all voucher or guarantee letter received and cross check with data, which is up dated on to the system.</li><li>Follow up any pending voucher or guarantee letter and make sure these are received before the arrival of guest.</li><li>Keep monitor of e-mail received and reply based on the booker made and ensure all the data given is accurate.</li><li>Know and be familiar with the rate applied and be aware of any new package issue.</li><li>Using the standardize wording at notes and comments an update from time to time any changes of notes and comments which should be initiated and inform related section accordingly.</li><li>To be familiar with Front Office Policies and Procedures, Job Description and Employee Handbook.</li><li>Support the Front Office department in the capacity of Guest Service Agent, whenever required and as per business levels.</li><li>Accurate handling of cash float, whenever operating at the Front Desk</li><li>Obtain prior approval from the Front Office Manager or designate for any rebates or discount related to guest disputes.</li><li>Ensure registration cards are accurately completed as per the required laws as well as guest profile is updated in system all the times operating at the Front Desk.</li><li>Perform other duties, which are assigned by the Department head from time to time.</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED3,000.00 per month</p>

Reservations Agent | Hotel Experience

Marriott International

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25039343
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Reservations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 W Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 <br/>
 <br/>
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 Education: High school diploma or G.E.D. equivalent.
 <br/>
 <br/>
 Related Work Experience: No related work experience.
 <br/>
 <br/>
 Supervisory Experience: No supervisory experience.
 <br/>
 <br/>
 License or Certification: None
 <br/>
 <br/>
 <em>
  Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
  <br/>
  <br/>
 </em>
 W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


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