reservations and ticketing agent

IIQAF

<div><h3 class="jobSectionHeader"><b>Description</b></h3>
<p>We are seeking a dedicated and detail-oriented Ticketing Agent to join our esteemed hospitality team. In this important role, you will be responsible for managing ticket sales and reservations for a variety of events and services offered by our organization. The ideal candidate should possess exceptional customer service skills and have a strong ability to handle multiple tasks efficiently in a fast-paced environment. As a Ticketing Agent, your primary responsibility will be to ensure a seamless and enjoyable experience for our guests from the moment they inquire about ticket availability to the completion of their transaction.</p>
<h3 class="jobSectionHeader"><b>Responsibilities</b></h3>
<ul><li>Process ticket sales, reservations, cancellations, and exchanges promptly and accurately.</li><li>
Assist customers with inquiries related to ticket availability, pricing, and schedules.</li><li>
Maintain up-to-date knowledge of ticketing systems, policies, and procedures.</li><li>
Resolve customer issues and complaints with professionalism and a solution-oriented approach.</li><li>
Coordinate with other departments to ensure smooth event or service execution.</li><li>
Handle cash transactions, billing, and documentation in compliance with company standards.</li><li>
Maintain accurate records of ticket sales and customer interactions.</li><li>
Support promotional campaigns by providing information and upselling when appropriate.</li></ul>
<h3 class="jobSectionHeader"><b>Requirements</b></h3>
<ul><li>High school diploma or equivalent; additional education in hospitality or customer service is a plus.</li><li>
Proven experience in ticketing, customer service, or hospitality roles preferred.</li><li>
Strong communication and interpersonal skills with a customer-focused mindset.</li><li>
Proficiency in ticketing software and reservation systems is desirable.</li><li>
Ability to multitask, work under pressure, and maintain attention to detail.</li><li>
Basic numeracy skills and experience handling cash transactions.</li><li>
Flexibility to work shifts, including weekends and holidays as needed.</li></ul>
<h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<ul><li>Excellent verbal and written English communication skills.</li><li>
Problem-solving abilities with a calm and patient demeanor.</li><li>
Team player with a collaborative attitude and willingness to learn.</li><li>
Strong organizational skills and ability to manage time efficiently.</li></ul>
<h3 class="jobSectionHeader"><b>Benefits</b></h3>
<ul><li>Competitive salary with performance-based incentives.</li><li>
Opportunities for professional growth and development within IIQAF.</li><li>
Supportive and inclusive work environment fostering teamwork.</li><li>
Access to employee discounts and hospitality-related perks.</li><li>
Comprehensive training to enhance your skills and knowledge.</li></ul></div>

Ticketing Agent

Hilton

<div><p>Reservations Agent - Arabic Speaker at The Plaza Doha LXR, Hotels &amp; Resorts</p><p>
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p><ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul><b>
What are we looking for?</b><p><br>
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Reservations Agent - Arabic Speaker at The Plaza Doha LXR, Hotels & Resorts

six senses

<div><p>As Senior Reservations Agent, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.<br>
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.</p>
<div><b>
Duties and Responsibilities
</b><br>
As Senior Reservations Agent, I will assume full responsibility for the efficient operation in the following:
<br>
<ul><li>Run daily reports for Reservation department, operational departments, Sales &amp; Marketing.
</li><li>Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.
</li><li>Assist in all allocation of rooms.
</li><li>Check and handle for special requests and hard blocking rooms as needed.
</li><li>Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests&rsquo; arrival.
</li><li>Track future room availabilities based on reservations.
</li><li>Monitor and update internet reservation system in coordinate with respected hosts.
</li><li>Assist in determine room rates based on the selling tactics of the resort.
</li><li>Assist in the management of the guest history and profile system.
</li><li>Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency.
</li><li>Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
</li><li>Strictly adhere to LQA standards and guest comments.</li></ul></div>
<div><b>
Qualifications</b><br>
To execute the position of Senior Reservations Agent, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:<br>
<ul><li>High school diploma or equivalent and at least 1 years&rsquo; experience in a similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.</li></ul>
&bull; Technical skills include MS Office &ndash; Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS, GDS and CRS platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts, MICE platforms and detailed procedures in handling local and overseas room bookings. &bull; Luxury resort experience and extensive experience collaborating with international high-end tour operators and travel agencies.
<br>
<ul><li>I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.</li></ul></div>
<p>
The above is intended to provide an overview of the role and responsibilities for a Senior Reservations Agent at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.</p>
<p>
Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.</p><p></p><div>
<div><div>Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.<br>
</div><div></div><br>
<div>Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand&rsquo;s vision: to reawaken people&rsquo;s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.<br>
</div><div></div><br>
<div>You&rsquo;re about to be the author of this journey that takes you through life&rsquo;s undiscovered passageways, hidden treasures, and meaningful experiences.<br>
</div><div></div><br>
<div>It&rsquo;s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.<br>
</div><div></div><br>
<div>Let the journey begin.<br>
</div></div></div><div></div><br>
<p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Senior Reservations Agent - Six Senses Zighy Bay

The First Group Hospitality

<div>Overview:
<div>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div><br>
<div></div>
Job Description:
<div>
The Cluster Reservations Agent is responsible for managing reservations, inquiries, cancellations, reconversions, and booking extensions in an attentive, courteous, and efficient manner. The role includes accurately quoting available rates, as well as upselling and cross-selling to maximize room revenue in line with our Brand Standards. The agent will also collaborate closely with the Sales Department to secure and maintain business effectively.</div><div></div><ul><li><div><br>
Respond promptly to all incoming calls in an attentive, courteous, and efficient manner, while maintaining excellent call audit scores.</div></li><li><div>
Provide guests with accurate information regarding hotel services, facilities, and hours of operation.</div></li><li><div>
Enter reservations into the system in accordance with standard operating procedures.</div></li><li><div>
Process room reservations with a focus on maximizing room revenue and average rate, consistently applying standard rate-quoting practices.</div></li><li><div>
Upsell room categories and cross-sell hotel amenities and facilities whenever appropriate.</div></li><li><div>
Manage reconversion of cancelled reservations.</div></li><li><div>
Maintain strong communication and collaboration with the Sales Department and Front Office.</div></li><li><div>
Ensure accurate maintenance of files, reports, and reservation records.</div></li><li><div>
Handle all special reservations, including VIP bookings, packages, and discounted rates.</div></li><li><div>
Respond to all email inquiries professionally and within the designated response time.</div></li><li><div>
Post no-show revenue daily, if required by the property.</div></li><li><div>
Communicate rates and availability to wholesalers.</div></li><li><div>
Ensure proper billing instructions are recorded for each reservation to prevent rebates or refunds.</div></li><li><div>
Accurately capture and communicate all guest requirements to relevant departments.</div></li><li><div>
Complete all tasks listed on the daily reservations checklist.</div></li><li><div>
Stay fully informed of hotel promotions and special offers.</div></li><li><div>
Assist in processing travel agent commissions when requested.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Minimum of 2 years&rsquo; experience in a Reservations Department within a 4- or 5-star property.</div></li><li><div>
Strong proficiency in English, both written and verbal.</div></li><li><div>
Knowledge of additional languages is an advantage.</div></li><li><div>
Degree or Diploma in Training and Development or Hotel Management.</div></li><li><div>
Solid working knowledge of Opera PMS and Microsoft Office applications.</div></li></ul></div>

Cluster Reservations Agent

Leptıs Magna Turzım

About the Company
<br><br>
Leptis Magna Tourism & Travel, based in Istanbul, Turkey, proudly operates in partnership with our Libyan branch Safer Al-Diwan Tourism & Travel.
<br>We are a cooperative travel management agency, dedicated to providing exceptional service and value to our clients.
<br><br>
Role Description
<br><br>
This is a full-time on-site role based in Istanbul for a Reservations Agent. The Reservations Agent will primarily handle booking and reservation processes, provide exceptional customer service, and manage incoming customer inquiries via phone and email. Day-to-day responsibilities include maintaining reservation records, coordinating with customers to confirm booking details, and assisting with cancellations or modifications as required. Additional tasks include contributing to smooth front desk operations and supporting the sales team where necessary.
<br>Qualifications
<br><br>
Strong skills in Reservations and Customer Service
<br>Excellent Phone Etiquette and Communication abilities
<br>Organizational skills and the ability to multitask efficiently
<br>Proficiency in using booking and reservation management software *SEJOUR -IRIX -WEBBED*
<br>Fluency in English and/or multiple languages is advantageous
<br>Previous experience in the tourism or travel industry is beneficial
<br>High school diploma or equivalent; additional education in hospitality or travel-related fields is preferred
<br>Industry.
<br><br>
Travel Arrangements
<br><br>
Employment Type
<br><br>
Full-time

Reservations Agent

Breeze Travel Agency

<p>Breeze Travels &amp; Tours is a growing travel agency dedicated to providing exceptional travel solutions, including flight bookings, holiday packages, visa assistance, hotel reservations, and travel consultancy. We are looking for a skilled and customer-focused Ticketing &amp; Travel Consultant to join our team.</p><p><b>Key Responsibilities</b></p><ul><li>Handle domestic &amp; international flight bookings (GDS: Sabre / Amadeus preferred).</li><li>Create, modify, and cancel PNRs efficiently.</li><li>Provide fare quotations, reissues, refunds, and itinerary planning.</li><li>Assist customers with travel inquiries through phone, WhatsApp, email &amp; in person.</li><li>Offer guidance on visa processes, travel insurance, and tour packages.</li><li>Maintain excellent customer service and follow company SOPs.</li><li>Coordinate with airlines and service providers for smooth operations.</li><li>Maintain daily sales records and meet monthly targets.</li></ul><p><b>Requirements</b></p><ul><li>Experience in ticketing or travel consultancy (1&ndash;3 years preferred).</li><li>Strong command of GDS (Sabre / Amadeus / Galileo).</li><li>Excellent communication &amp; customer service skills.</li><li>Ability to handle pressure and multitask.</li><li>Strong problem-solving and attention to detail.</li><li>Education: Intermediate or higher (Travel &amp; Tourism diploma is a plus).</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Ticketing & Travel Consultant (Female Preferred)

Nordic Holdings

<p>OPERA KNOWLEDGE</p><p>HOTEL EXPERIENCE</p><ul><li>Answer incoming calls, emails, and messages from customers seeking information about room or service availability, pricing, and packages.</li><li>Process reservations accurately using the company&rsquo;s reservation system or online platforms.</li><li>Explain booking policies, cancellation terms, amenities, and travel options.</li><li>Offer recommendations based on client needs and preferences (e.g., room type, flight schedule, or tour package).</li><li>Update and manage booking details, ensuring all information is entered correctly into databases.</li><li>Confirm and modify reservations when clients request changes.</li><li>Handle customer complaints, special requests, and last-minute changes professionally and efficiently.</li><li>Provide assistance with issues like overbookings or schedule conflicts.</li><li>Promote additional services or upgrades (e.g., premium rooms, travel insurance, or tour add-ons).</li><li>Meet or exceed sales targets set by supervisors or management.</li><li>Communicate with front office, housekeeping, ticketing, or operations teams to ensure guests&rsquo; needs are met.</li><li>Share relevant booking details to ensure seamless service delivery.</li><li>Process pre-payments, deposits, refunds, or invoice requests.</li><li>Verify payment details and maintain confidentiality of financial information.</li><li>Follow organizational, safety, and data protection policies.</li><li>Maintain a high degree of professionalism and accuracy.</li></ul><p>Job Type: Full-time</p>

RESERVATION AGENT

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