reservations and ticketing agent

Crewlogix

Job SummaryWe are looking for a detail-oriented and customer-focused Ticketing Agent to join our travel operations team. The ideal candidate will be responsible for issuing, reissuing, and managing airline tickets while ensuring accurate reservations, fare calculations, and excellent customer service.Key Responsibilities<ul><li>Handle domestic and international airline ticket bookings.</li><li>Issue, reissue, cancel, and refund tickets using GDS systems.</li><li>Provide fare quotes and advise customers on best travel options.</li><li>Manage flight schedules, seat selection, and special requests.</li><li>Ensure compliance with airline rules, fare policies, and procedures.</li><li>Coordinate with airlines for changes, upgrades, and disruptions.</li><li>Maintain accurate booking records and client documentation.</li><li>Assist sales team with ticketing support for Umrah and tour packages.</li><li>Handle customer queries professionally via phone, email, and WhatsApp.</li></ul>Requirements &amp; Qualifications<ul><li>Diploma / Bachelor&rsquo;s in Travel, Tourism, or related field (preferred).</li><li>1&ndash;3 years of experience as a Ticketing Agent or Travel Consultant.</li><li>Hands-on experience with GDS systems such as Amadeus, Sabre, or Galileo.</li><li>Strong knowledge of airline fares, routings, and ticketing rules.</li><li>Familiarity with refund, reissue, and cancellation procedures.</li><li>Good communication skills in English and Urdu (Arabic is a plus).</li><li>Basic computer skills (MS Office, email handling)</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary? </li><li>What is your expected salary? </li></ul>Work Location: In person

Ticketing Agent

Hilton

<div>Cluster Reservations Agent
A Reservations Agent will serve as the main contact for room reservations for two clustered hotel properties; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within both hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Cluster Reservations Agent

OKU Hotels

<div><h2 class="jobSectionHeader">Description:</h2>
At OKU, we are committed to sourcing the best of local and international talent to cultivate our reputation for excellence. We are currently looking for a guest-focused, detail-oriented, and highly organized Reservation Agent to join our team at OKU Bodrum.

This role presents an exciting opportunity to be part of a prestigious and growing hotel &amp; lifestyle brand. As a Reservation Agent, you will be responsible for managing guest reservations efficiently, responding to inquiries professionally, and optimizing the hotel&rsquo;s occupancy levels.

You will be working at OKU&rsquo;s newest luxurious location, opening in May 2026 in Bodrum, Turkey. This hands-on role invites you to be part of an award-winning brand known for its commitment to quality and excellence.

ABOUT OKU

&lsquo;OKU&rsquo; is derived from the Japanese spiritual and architectural concept meaning &lsquo;inner space.&rsquo; OKU Hotels is a boutique collection of soulfully curated, laidback luxury hotels, designed for the modern traveler. Each hotel is a meticulously crafted sanctuary, blending barefoot luxury with local connections and slow living.

Headquartered in London, OKU Hotels currently operates in Ibiza and Kos, with future openings planned in Turkey and Spain. Over the next five years, OKU aims to expand its portfolio to over ten exquisite properties in captivating destinations worldwide.

RESPONSIBILITIES OF THE ROLE
<ul><li>Manage reservation requests via phone, email, and online booking platforms.
</li><li>Communicate professionally with guests throughout the reservation process.
</li><li>Check room availability and offer the most suitable options to guests.
</li><li>Prepare daily, weekly, and monthly reservation reports for management.
</li><li>Stay updated on room rates, promotions, and special packages to provide accurate information.
</li><li>Handle special requests and VIP reservations while coordinating with relevant departments.
</li><li>Monitor reservation cancellations, modifications, and no-shows, taking necessary actions.
</li><li>Ensure reservation systems are updated and accurate at all times.
</li><li>Collaborate with the Sales &amp; Marketing and Front Office departments to maximize occupancy rates.
</li><li>Consider guest feedback to enhance service quality and provide recommendations for improvement.
</li><li>Assist in pricing strategies in line with revenue management policies.
</li><li>Follow all hotel reservation policies and procedures.
</li></ul>
CANDIDATE REQUIREMENTS
<ul><li>Previous experience in a hotel reservation or front office role is preferred.
</li><li>Guest-oriented mindset with a strong commitment to customer satisfaction.
</li><li>Knowledge of hotel reservation systems (Opera, Fidelio, etc.) is an advantage.
</li><li>Strong organizational, time management, and problem-solving skills.
</li><li>Excellent verbal and written communication skills.
</li><li>Ability to work flexible hours, including weekends and holidays.
</li><li>Fluency in English (Additional language skills are a plus).
</li></ul>
TECHNICAL AND BEHAVIORAL COMPETENCIES
<ul><li>Commitment to providing an exceptional guest experience.
</li><li>Attention to detail and accuracy in handling reservations.
</li><li>Ability to remain calm and solution-oriented in a fast-paced environment.
</li><li>Strong teamwork skills with a proactive and responsible attitude.
</li><li>Compliance with hotel policies, procedures, and service standards.</li></ul></div>

OKU Bodrum- Reservation Agent

Fairmont

<div>Company Description 
Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka&rsquo;aba. This 86-story hotel, one of the world&rsquo;s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 1650 rooms. 
Job Description 
We invite you to join the world of luxury hospitality at Makkah Clock Royal Tower, A Fairmont Hotel as our new Reservations Agent.
Key Responsibilities:<ul><li>
Handle all reservation enquiries via phone, email, and online channels with professionalism and luxury‑aligned service</li><li>
Convert enquiries into confirmed bookings through personalized recommendations and confident product knowledge</li><li>
Maintain accurate guest profiles, ensuring preferences, requests, and loyalty details are captured correctly</li><li>
Coordinate with Front Office, Sales, and Revenue teams to support smooth operations and guest satisfaction</li><li>
Manage room allocations and special requests with attention to detail and operational awareness</li><li>
Support VIP and special‑attention bookings, ensuring bespoke arrangements and flawless communication</li><li>
Process payments, deposits, and billing information in line with Fairmont</li><li>
Respond to guest queries regarding rates, packages, availability, and hotel facilities</li><li>
Promote upsell opportunities including room upgrades, dining experiences, spa treatments, and special packages</li><li>
Ensure accuracy of all reservations data within the PMS and booking systems</li><li>
Assist with group reservations as required</li><li>
Support service recovery by resolving booking issues with discretion and confidence</li><li>
Participate in daily briefings to stay informed on occupancy, promotions, and operational priorities</li><li>
Uphold Fairmont grooming, communication, and service standards at all times</li><li>
Contribute to a positive, collaborative, and guest‑focused environment within the Reservations and Front Office teams</li></ul> 

Qualifications<ul><li> 
 Bachelor&rsquo;s degree in Hospitality Management, Tourism, or a related field</li><li>
Previous experience in Reservations or Guest Services within the hospitality industry (luxury hotel experience is an advantage)</li><li>
Proficiency in reservation systems and Property Management Systems (PMS) such as Opera or similar</li><li>
Excellent verbal and written communication skills</li><li>
Strong command of the English language; additional languages are an advantage</li><li>
Strong customer service and sales skills with the ability to convert enquiries into confirmed bookings</li><li>
High level of accuracy and attention to detail</li><li>
Ability to multitask and work efficiently in a fast-paced environment</li><li>
Strong organizational skills and a team-oriented mindset</li><li>
Basic knowledge of revenue management, rate structures, and promotions is an advantage</li><li>
Flexibility to work shifts, including weekends and public holidays</li></ul> 
Additional Information 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Reservations Agent- (Saudi National)

EDGE SOLUTIONS TRAVEL MANAGEMENT COMPANY

Job description:Position: Ticketing Consultant/ Ticketing ExecutiveJob Description<ul><li>Prepare airline itineraries, calculate fares and share quotations</li><li>Make reservation and Issue tickets (domestic &amp; international)</li><li>Provide customer support and advice to corporate and retail customers on schedules, routes and travel policies</li></ul>Qualification &amp; Skill Requirement<ul><li>Intermediate/ Bachelor in Commerce (B. Com)</li><li>Expert command over Galileo GDS (routing, fare pricing, issuance, re-issuance and refund)</li><li>Confident and good communication skills</li><li>Proficiency in MS Office including Microsoft Outlook, Word and Excel</li></ul>Work ExperienceMinimum 3 years of professional work experience in the role of &ldquo;Ticketing Consultant/Ticketing Officer.&rdquo;Note:Candidates with relevant experience ONLY will be invited for interview.How to Apply?<ul><li>Email: hr-admin@edgesolutions.com.pk OR Call: 0336-3664570</li><li>Office Location: Zamzama, D.H.A Phase V, Karachi Pakistan</li><li>Job Type: Full-time</li><li>Work Location: In person</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs60,000.00 - Rs85,000.00 per monthWork Location: In person

Ticketing Executive / Ticketing Consultant

Pinoy Arabian

A Ticketing Executive is responsible for managing ticket sales and customer service related to ticketing operations. With 2 years of experience, the ideal candidate will handle ticket issuance, changes, and cancellations, ensure excellent customer service, and manage the backend operations efficiently.Key Responsibilities:Daily Tasks:<ul><li>Ticket Issuance:</li><li>Process new ticket bookings for customers via phone, email, or in-person requests.</li><li>Issue, reissue, and cancel tickets as per customer requests and company policy.</li><li>Handle fare calculations and ensure accurate ticket pricing.</li><li>Customer Service:</li><li>Address customer inquiries and resolve ticket-related issues.</li><li>Provide travel information, including flight schedules, seat availability, and fare details.</li><li>Assist customers with special requirements, such as meal preferences and seat assignments.</li><li>Backend Operations:</li><li>Maintain and update booking systems with accurate customer information and travel details.</li><li>Monitor and manage ticket inventories.</li><li>Coordinate with airlines and other travel service providers.</li><li>Financial Transactions:</li><li>Process payments and refunds for ticket purchases.</li><li>Ensure proper documentation and record-keeping for all transactions.</li><li>Compliance and Documentation:</li><li>Adhere to company policies and industry regulations regarding ticketing procedures.</li><li>Prepare daily reports on ticket sales and other relevant metrics.</li></ul>Monthly Tasks:<ul><li>Reporting:</li><li>Generate monthly sales reports, highlighting key performance indicators.</li><li>Analyze sales trends and provide insights for improvement.</li><li>Training and Development:</li><li>Participate in training sessions to stay updated on industry trends and company policies.</li><li>Mentor junior staff and provide guidance on ticketing procedures and customer service.</li><li>Inventory Management:</li><li>Conduct a monthly audit of ticket inventories and reconcile discrepancies.</li><li>Coordinate with suppliers to ensure adequate stock levels.</li></ul>Quarterly Tasks:<ul><li>Performance Review:</li><li>Review and evaluate personal and team performance against set targets.</li><li>Identify areas for improvement and develop action plans.</li><li>Strategic Planning:</li><li>Contribute to quarterly business planning sessions.</li><li>Provide input on strategies to enhance customer satisfaction and increase ticket sales.</li><li>Market Analysis:</li><li>Conduct market research to understand competitor strategies and market trends.</li><li>Recommend adjustments to pricing and marketing strategies based on findings.</li></ul>Qualifications and Skills:<ul><li>Minimum of 2 years of experience in a ticketing or travel agency role.</li><li>Proficiency in global distribution systems (GDS) like Amadeus, Sabre, or Galileo.</li><li>Strong customer service and communication skills.</li><li>Detail-oriented with excellent organizational abilities.</li><li>Ability to work under pressure and handle multiple tasks simultaneously.</li><li>Basic accounting and financial transaction skills.</li><li>Knowledge of industry regulations and compliance requirements.</li></ul>Job Types: Full-time, Permanent

Reservation & Ticketing Executive

Marriott International

<div>Additional Information 
Job Number26022277 
Job CategoryReservations 
LocationThe Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt, 11221 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Reservations Agent

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