reservations and ticketing agent

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

Chalo Pakistan

Chalo Pakistan is seeking a highly skilled and professional Ticketing &amp; Reservation Expert / Umrah Sales Specialist with proven expertise in flight ticketing, reservations, and Umrah package sales. The ideal candidate will have an in-depth understanding of the Umrah travel market in Saudi Arabia and Pakistan, demonstrate excellent communication skills, and uphold a professional corporate attitude.Key Responsibilities<ul><li>Manage domestic and international flight ticketing and reservations with expert proficiency in Amadeus and Galileo (GDS) systems.</li><li>Actively promote and sell Umrah packages to both individual and group clients.</li><li>Provide clients with accurate guidance on Umrah travel regulations, visa procedures, and required documentation.</li><li>Coordinate and maintain strong relationships with Umrah operators, suppliers, and travel partners in Saudi Arabia and Pakistan.</li><li>Keep detailed and accurate records of bookings, client communications, and sales performance.</li><li>Stay updated on market trends, competitor activities, and Umrah package options.</li><li>Consistently achieve and exceed monthly sales targets for ticketing and Umrah packages.</li><li>Deliver outstanding customer support throughout the client&rsquo;s travel journey, ensuring a seamless experience.</li></ul>Required Skills &amp; Qualifications<ul><li>3&ndash;5 years of experience in flight ticketing, reservations, and Umrah package sales.</li><li>Expert-level proficiency in Amadeus and Galileo (GDS) systems (mandatory).</li><li>Prior experience as a Visa Officer or handling visa processing is preferred.</li><li>Familiarity with Saudi Umrah portals, vendors, and pilgrimage logistics.</li><li>Strong English communication skills.</li><li>Excellent customer service, sales ability, and problem-solving skills.</li><li>Multilingual abilities (Urdu, English, Arabic) will be considered a strong advantage.</li></ul>Job Type: Full-timePay: Up to Rs70,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Ticketing &amp; Reservation Expert / Umrah Sales: 4 years (Required)</li></ul>Language:<ul><li>English, Arabic (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Ticketing & Reservation/Umrah Sales Specialist

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
As Reservations Agent you will directly support the Reservations Supervisor in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices 
Qualifications 
<ul><li>
Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.</li><li>
Understand the dynamics of regional &amp; local market, local competitors and events of the destination.</li></ul> 

Additional Information 
<ul><li>
Luxury Hotel Experience</li></ul></div>

Reservations Agent (Arabic Speaker)

Mandarin Oriental Hotel Group

<div>Mandarin Oriental, Doha is looking for a Reservations Services Agent to join our Reservations Services team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
About the job
Responsible for interacting with guests daily, assisting them with their room, spa and restaurant bookings. The Reservations Agent must be able to multitask effectively, while maintaining a high level of professionalism.
As Reservations Services Agent, you will be responsible for the following duties:<ul>
<li>
Answer hotel&rsquo;s main telephone, HelloMO, and emails from external and internal stakeholders. Ensure to apply required departmental standards in LQE and Forbes.</li>
<li>All interactions are to be warm and sincere, taking ownership of the requests received, by personally addressing the matter.</li>
<li>Send proposals, pro-forma invoices, and confirmations letters to guests or third parties, e.g. Travel Agencies.</li>
<li>Attend to all inquiries, complaints and requests received. Ensure all interactions are handled in the time frame set by the company.</li>
<li>Follow sales techniques to maximize revenue. Process and confirm guest reservations made by clients for Rooms, F&amp;B and Spa. Input all reservations into the respective systems, recording all relevant information.</li>
<li>For room requests, verify availability of room type and rate. Explain guarantee, specific rate, and cancellation policies. Ensure special requests and guest preferences are documented within the reservation.</li>
</ul>
As Reservations Services Agent, we expect from you:<ul>
<li>
Ensure an excellent working relationship with all colleagues within the hotel.</li>
<li>Leads by example in fostering positive colleague relations and demonstrating values.</li>
<li>Effectively communicates with other departments.</li>
<li>Utilizes all available on the job training tools for colleagues.</li>
<li>Engaging, enthusiastic, passionate, organised</li>
<li>Minimum of 1 year of experience working in Reservations Supervisor at 5-star hotel environment</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Handle guest complaints accordingly and escalate disputes raised to relevant managers.</li>
</ul>
Our commitment to you<ul>
<li>
Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Reservations Services Agent

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