reservations coordinator

Crosby Hotel LLC

<div>Role Summary
At Firmdale Hotels, exceptional hospitality is at the heart of everything we do. We are looking for a confident and commercially minded Food &amp; Beverage Administrative Coordinator to support revenue generation across our restaurants and events spaces while delivering a seamless and personalized guest experience.
This role is integral to the success of our Food &amp; Beverage operations, acting as a key point of contact for restaurant and event enquiries. Through thoughtful communication, attention to detail, and proactive coordination, you will help convert enquiries into confirmed bookings, maximize covers and event spend, and support the wider Food &amp; Beverage and Events teams.
Department: Food &amp; Beverage 
Reporting to: Food &amp; Beverage Manager
Key Responsibilities
Guest Experience &amp; Revenue Generation<ul><li>
Proactively convert event enquiries into semi-private or exclusive restaurant dining experiences</li><li>
Manage and convert Food &amp; Beverage reservations and event enquiries via phone and email, ensuring all interactions reflect warm and engaging service style in line with Firmdale standards of operation</li><li>
Maximize revenue through effective table management, timings of reservations, menu upselling, and prioritizing high-value and repeat guests</li><li>
Identify and communicate potential sales opportunities and qualified leads to the Sales &amp; Events team</li></ul>
Administration &amp; Operational Support<ul><li>
Maintain accurate and detailed booking records across all reservation systems</li><li>
Assist in preparing sales, reservations, and performance reports to support forecasting and business planning</li><li>
Ensure clear and consistent communication across Food &amp; Beverage, Events, Kitchen, Front Office, and other hotel departments</li><li>
Provide administrative support to Food &amp; Beverage Managers and Supervisors, including GM reports, menu development and formatting</li><li>
Support restaurant host teams and service operations during peak periods, acting as a liaison to ensure booking guidelines are followed</li></ul>
Skills &amp; Experience<ul><li>
Previous experience in hospitality reservations, events coordination, or sales support, ideally within a luxury or lifestyle hotel environment</li><li>
Strong commercial awareness with the ability to confidently convert enquiries into bookings</li><li>
A warm, professional, and engaging communication style with excellent phone and email etiquette</li><li>
Highly organized with exceptional attention to detail and a proactive approach</li><li>
Competent in Microsoft Office, particularly Excel; experience with OpenTable, POS systems, Opera and/or Delphi is advantageous</li><li>
Flexible, collaborative, and guest-focused, with a genuine passion for hospitality</li></ul>
Why Join Firmdale Hotels<ul><li>
A varied and rewarding role with a direct impact on Food &amp; Beverage and Events revenue</li><li>
The opportunity to work with distinctive restaurants, beautifully designed spaces, and a loyal guest following</li><li>
Exposure to high-profile events and premium hospitality experiences</li><li>
Ongoing training and development within an award-winning, people-focused luxury hotel group</li></ul></div>

Restaurant Reservations Coordinator at The Whitby

Hilton

<div>Reservations Manager
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. 
 
 
What will I be doing? 
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Maximise occupancy levels by reviewing and revising revenue strategies</li>
<li>Work with the Sales and Events Teams to maximise corporate and group rates</li>
<li>Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Assist in the recruiting, managing, training and developing of the Team</li>
<li>Participate in the organisation of hotel promotional activities</li></ul>
What are we looking for? 
A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience with reservations in the hotel/leisure sector</li>
<li>Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets</li>
<li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members</li>
<li>Excellent organisation and planning skills</li>
<li>Accountable and resilient</li>
<li>Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li>
<li>Relevant degree, in a business discipline, from an academic institution</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Manager

<div>
 A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.
 
 
 
 What will I be doing?
 
 
 
 As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Maximise occupancy levels by reviewing and revising revenue strategies
 </li>
 <li>
 Work with the Sales and Events Teams to maximise corporate and group rates
 </li>
 <li>
 Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
 </li>
 <li>
 Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
 </li>
 <li>
 Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
 </li>
 <li>
 Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
 </li>
 <li>
 Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
 </li>
 <li>
 Assist in the recruiting, managing, training and developing of the Team
 </li>
 <li>
 Participate in the organisation of hotel promotional activities
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience with reservations in the hotel/leisure sector
 </li>
 <li>
 Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
 </li>
 <li>
 Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
 </li>
 <li>
 Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
 </li>
 <li>
 Excellent organisation and planning skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of the hotel property management systems
 </li>
 <li>
 Previous experience in the same or similar role
 </li>
 <li>
 Relevant degree, in a business discipline, from an academic institution
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Call Center and Reservations
</div>

Nawy

<div>
 Manage and coordinate all reservations across the apart-hotel portfolio, ensuring accurate inventory control, optimal allocation of bookings, and timely, professional communication with guests and sales channels across Cairo and North Coast properties.
 
 
 Key Responsibilities
 
 
 Manage all booking inquiries received via direct channels, OTAs, corporate partners, and sales leads
 
 
 Allocate reservations to the appropriate building and apartment type based on availability, guest requirements, and operational considerations
 
 
 Maintain real-time inventory and availability across all properties in Cairo and the North Coast
 
 
 Pre-approve bookings in line with occupancy rules, pricing strategy, and house policies
 
 
 Coordinate closely with building supervisors and front office teams regarding arrivals, special requests, and overbooking prevention
 
 
 Update and manage rates, restrictions, and availability in the PMS and booking channels (as authorized)
 
 
 Apply rates, promotions, and length-of-stay rules accurately
 
 
 Respond to guest inquiries prior to arrival, including questions related to apartment types, amenities, policies, and location
 
 
 Ensure pre-arrival requirements are completed (payment, IDs,..)
 
 
 Share access details and QR codes with guest (Sahel)
 
 
 Confirm apartment readiness with GOS before releasing check-in instructions
 
 
 Ensure compliance with occupancy limits, visitor policies, and legal requirements when confirming reservations
 
 
 Prepare and share daily and weekly reservation and occupancy reports with Operations and Management
 
 
 Flag potential issues related to overbooking, maintenance blocks, or special events impacting availability
 
 
 Ensure compliance with cancellation and payment policies
 
 
 Maintain accurate reservation and guest records
 
 
 Daily Checklist
 
 
 Review inventory and availability for all Cairo and North Coast properties
 
 
 Monitor new bookings, cancellations, and modifications
 
 
 Respond to all booking inquiries within SLA
 
 
 Allocate and confirm reservations accurately in the PMS
 
 
 Confirm readiness with Operations/ GOS before sending check in instructions
 
 
 Coordinate with operations on blocked units or out-of-order apartments
 
 
 Update booking notes with guest preferences or special requests
 
 
 Weekly Checklist
 
 
 Review forward occupancy, pickup and demand trends
 
 
 Align with operations on upcoming high-occupancy periods
 
 
 Verify rate plans and restrictions across channels
 
 
 Prepare weekly reservations, occupancy and revenue reports
</div>

Sales Executive

Nawy Real Estate

<div>Manage and coordinate all reservations across the apart-hotel portfolio, ensuring accurate inventory control, optimal allocation of bookings, and timely, professional communication with guests and sales channels across Cairo and North Coast properties.
Key Responsibilities
Manage all booking inquiries received via direct channels, OTAs, corporate partners, and sales leads
Allocate reservations to the appropriate building and apartment type based on availability, guest requirements, and operational considerations
Maintain real-time inventory and availability across all properties in Cairo and the North Coast
Pre-approve bookings in line with occupancy rules, pricing strategy, and house policies
Coordinate closely with building supervisors and front office teams regarding arrivals, special requests, and overbooking prevention
Update and manage rates, restrictions, and availability in the PMS and booking channels (as authorized)
Apply rates, promotions, and length-of-stay rules accurately
Respond to guest inquiries prior to arrival, including questions related to apartment types, amenities, policies, and location
Ensure pre-arrival requirements are completed (payment, IDs,..)
Share access details and QR codes with guest (Sahel)
Confirm apartment readiness with GOS before releasing check-in instructions
Ensure compliance with occupancy limits, visitor policies, and legal requirements when confirming reservations
Prepare and share daily and weekly reservation and occupancy reports with Operations and Management
Flag potential issues related to overbooking, maintenance blocks, or special events impacting availability
Ensure compliance with cancellation and payment policies
Maintain accurate reservation and guest records
Daily Checklist
Review inventory and availability for all Cairo and North Coast properties
Monitor new bookings, cancellations, and modifications
Respond to all booking inquiries within SLA
Allocate and confirm reservations accurately in the PMS
Confirm readiness with Operations/ GOS before sending check in instructions
Coordinate with operations on blocked units or out-of-order apartments
Update booking notes with guest preferences or special requests
Weekly Checklist
Review forward occupancy, pickup and demand trends
Align with operations on upcoming high-occupancy periods
Verify rate plans and restrictions across channels
Prepare weekly reservations, occupancy and revenue reports</div>

Kempinski Hotels

<div>
 
 Department:
 
 Revenue &amp; Reservations
 
 
 
 Location:
 
 Egypt - Safaga
 
 
 
 Description
 
 
 
 <ul>
 <li>
 Kempinski Reservation standards are implemented and complied to.
 </li>
 <li>
 All relevant data is entered and maintained in the systems in a timely and accurate manner.
 </li>
 <li>
 Data is reviewed on an ongoing basis.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
 </li>
 <li>
 Ensure clients&rsquo; satisfaction and adherence to Kempinski service standards.
 </li>
 <li>
 Follow internal credit policy.
 </li>
 <li>
 Follow up on lost business and bring information about them to the knowledge of the department superiors.
 </li>
 <li>
 Spot-check reservations made the previous day and check all VIP arrivals
 </li>
 <li>
 Test calls LQA / IFH results &gt; 85%.
 </li>
 <li>
 Follow the internal up-sell programme for Reservations department.
 </li>
 <li>
 Perform any other duties as assigned to them by management.
 
 
 </li>
 </ul>
 
 Skills, Knowledge And Expertise
 
 
 
 <ul>
 <li>
 Opera central systems knowledge.
 </li>
 <li>
 Knowledge of Opera PMS is imperative.
 </li>
 <li>
 Excellent MS Office knowledge.
 </li>
 <li>
 Knowledge of revenue management reports and market performance reports.
 </li>
 <li>
 Ability to maintain the highest standards of professionalism, ethics, grooming, and attitude.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 English - excellent oral and written skills.
 
 
 </li>
 </ul>
 
 About Kempinski
 
 
 
 Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
 
 
 Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
 
 
 For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
 
 
 In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
</div>

Reservation Agent (Egyptian Only)

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Here at Palm Beach Island&rsquo;s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie&rsquo;s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.
About the role
The Reservations Sales Specialist position is responsible for selling a cluster of South Florida Luxury Hotels including Four Seasons Resort Palm Beach, Four Seasons Hotel and Residences at The Surf Club and Four Seasons Hotel and Residences Fort Lauderdale.
The Reservations Sales Specialist is an extension of the Sales Team and plays an integral role in our ability to deliver exceptional levels of intuitive personalized service by creating individualized experiences for every guest through direct sales and pre-arrival engagement. By converting reservation and maximizing revenue from inquiries (via phone or electronically) from individuals, travel agencies, and Four Seasons Sales Managers on behalf of the &ldquo;SoFlo Shared-Services Properties&rdquo;. These revenue opportunities consist of rooms, suites, private residences, spa, dining, and newly introduced revenue centers.
This role is based at Four Seasons Resort Palm Beach (PBF) your home hotel and reports to the Senior Director of Reservations. The ability to travel and work on-site at any of the South Florida properties as required with notice is essential.
Four Seasons Resort Palm Beach is part of a shared services collection with shared ownership that encompasses Four Seasons Hotel and Residences at The Surf Club and Four Seasons Hotel and Residences Fort Lauderdale. The ability to embrace, collaborate and support the &ldquo;Shared-Services Model&rdquo; while aligning efficiencies within the hotel cluster is crucial.
What you will do
<div><div><ul><li>Capture sales from in-coming Reservation calls (Rooms, Spa, Dining, Watersports , etc . ) and c oordinate details of each booking following all reservation standards, process es , and procedures .
</li><li>Receive and answer all Web, e-mail , WRO, Trust, Internal Sales &amp; Executive Office, FIT and Wholesale ResCom , confirming and corresponding as needed .
</li><li>Answer incoming PBX calls in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions following proper transfer and hold procedures .
</li><li>Manage Four Seasons chat, responding to requests in a timely manner and assisting in connecting guests with necessary departments.
</li><li>Handles all guest inquiries and interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves guest complaints in accordance with Four Seasons policy and keep supervisors informed of potential problems for corrective action.
</li><li>Complete pre-arrival reservation detail process including but not limited to; confirming billing and non-guaranteed ResCom , dinner ResCom , spa ResCom and waitlisted ResCom .
</li><li>Support G roup Room Coordinator and Guest Recognition Specialist as needed .
</li><li>Accepts and delivers wake up calls, messages, and faxes in a timely manner.
</li><li>Handle all overflow HOTSOS calls for Housekeeping, Engineering, Guest Services, Front Desk, IRD, etc .
</li><li>Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
</li><li>Monitor and respond to hotel fire control panel and emergency safety situations in an efficient and professional manner. Respond according to the crisis management plan to any resort emergency or safety situation .
</li></ul></div></div>What you bring
<ul><li>Must be fluent in reading, writing and spoken English
</li><li>Must be able to analyze guest situations and make suggestions that meets and exceeds the guest&rsquo;s expectations of the hotel.
</li><li>Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency.
</li><li>Excellent interpersonal, typing and communication skills, as well as a positive attitude.
</li><li>Strong working knowledge of computers including but not limited to Microsoft Office and Opera PMS.
</li><li>Skills and ability to learn and master multiple software systems.
</li><li>Luxury hotel Sales and/or Operations background preferred (minimum of 3 years) Proven sales conversion track record a plus .
</li></ul>What we offer
Competitive salary, wages, and a comprehensive benefits package
Complimentary employee benefits after one year of service
401(k) Retirement Plan and Company Match
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
... and so much more!
Schedule &amp; Hours
A flexible schedule is required with the ability to work all shifts including morning/afternoon shifts, weekends, and holidays.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf</div>

Reservations Sales Specialist

Search 5713+ Reservations coordinator jobs near you this March. New roles added regularly across leading industries. Apply today.

5713 reservations coordinator jobs Near Me

Restaurant Reservations Coordinator at The Whitby

Reservations Manager

Reservations Manager

Sales Executive

Sales Executive

Reservation Agent (Egyptian Only)

Reservations Sales Specialist