reservations coordinator

Hilton

<div><p>Groups Coordinator</p><p>
A Groups Coordinator will ensure the effective coordination and administration of all group room bookings, as per the group reservations procedure.</p><br>
<p><br>
<br>
<b>What will I be doing?</b></p><br>
<p>As Groups Coordinator, you will ensure the effective coordination and administration of all group room bookings, as per the group reservations procedure. Specifically, you will be responsible for performing the following tasks to the highest standards:</p>
<ul><li>Adhere to the events and group yield policy in order to maximize revenue</li>
<li>Develop and maintain a customer database</li>
<li>Generate and develop sales leads and contact potential clients to build business relationships</li>
<li>Research local competition and local events</li>
<li>Manage administrative requests as directed by the Management Team</li>
<li>Manage an events schedule to maximise yield</li>
<li>Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Arrange and carry out Hotel show rounds</li>
<li>Ensure the complete administration and execution of all planned events</li>
<li>Participate in hotel promotional activities</li>
</ul><b>What are we looking for?</b><p><br>
A Groups Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Good organisational and administration skills</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Confident telephone manner</li>
<li>High level of IT skills</li>
<li>Excellent grooming standards</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in a Conference and Events function</li>
<li>Relevant degree, in a business discipline, from an academic institution</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Groups Coordinator

Mandarin Oriental Hotel Group

<div><p>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Reservations Agent to join our Reservations team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.</p>
<p><b>
About the job</b></p>
<p>
Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Revenue Department, the Reservations Agent is responsible in will handle bookings and materialize the maximum number of guests' requests and reservations. The Reservations Agent reports to the Assistant Reservations Manager.</p>
<p><b>
As </b><b>Reservations Agent, you will be responsible for the following duties:</b></p>
<ul>
<li>Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability</li>
<li>Ensure clients&rsquo; satisfaction and adherence to Emirates Palace Mandarin Oriental service standards</li>
<li>Follow internal credit policy</li>
<li>Follow up on lost business and bring information about them to the knowledge of the department superiors</li>
<li>Spot-check reservations made the previous day and check all VIP arrivals</li>
<li>Test calls LQA / IFH results &gt; 85%</li>
<li>Follow the internal up-sell program for Reservations department</li>
</ul>
<p><b>As </b><b>Reservations Agent, we expect from you:</b></p>
<ul>
<li>Diploma in Hospitality Management or equivalent</li>
<li>Minimum one year working experience in the luxury hotel industry in the same role</li>
<li>Guest focused</li>
<li>A team player who delivers at his/her best</li>
<li>Trustworthy and responsible</li>
<li>Composed and able to handle pressure</li>
<li>Attention to detail</li>
<li>Excellent communication in both English and Arabic</li>
</ul>
<p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div>

Reservations Agent

<div><p>Reservations Agent</p><p>
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p><ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul><b>
What are we looking for?</b><p><br>
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Radisson Hotel Group

<div>
 <p>
  <strong>
   A stylish Bahrain hotel near the Manama business district
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  Feel the difference at The Diplomat Radisson Blu Hotel, Residence &amp; Spa, Manama, located near Bahrain International Airport (BAH). Our hotel offers convenient access to the bustling Financial Harbor as well as the city's vibrant commercial and banking district.
  <br/>
  <br/>
 </p>
 <p>
  With a selection of 245 stylish rooms and suites plus 121 meticulously designed apartments, we offer a range of luxurious accommodations that combine modern amenities with cutting-edge technology. Experience the perfect fusion of comfort, style, and exceptional services.
  <br/>
  <br/>
 </p>
 <p>
  Indulge in a selection of delicious dishes at our diverse on-site restaurants. Maintain your fitness routine at our well-equipped fitness center, or unwind and rejuvenate with a pampering massage, invigorating facial, or treatment at our spa.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  Are you passionate and driven enough to fill our house? We&rsquo;ve got first class rooms &hellip; your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!
  <br/>
  <br/>
 </p>
 <p>
  Our Reservations Team are natural organizers, sales driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.
  <br/>
  <br/>
 </p>
 <p>
  As Reservations Agent, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
  <br/>
  <br/>
  <br/>
  <br/>
  Interested then why not say Yes I Can! as we are looking for passionate people just like you!
  <br/>
  <br/>
  <br/>
  <br/>
  <strong>
   <u>
    Key Responsibilities of the Reservations Agent:
    <br/>
    <br/>
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level
  </li>
  <li>
   Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
  </li>
  <li>
   Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
  </li>
  <li>
   Delivers on departmental plans and objectives, where hotel initiatives &amp; targets are achieved
  </li>
  <li>
   Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
  </li>
  <li>
   Builds and maintains effective working relationships whilst promoting the company culture and values.
  </li>
  <li>
   Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
  </li>
 </ul>
 <p>
  <br/>
  <br/>
  <strong>
   <u>
    Requirements of the Reservations Agent:
    <br/>
    <br/>
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Experience in reservations beneficial but not essential
  </li>
  <li>
   Hands-on approach with a can-do work style
  </li>
  <li>
   Commitment to delivering exceptional guest service with a passion for the hospitality industry
  </li>
  <li>
   Ability to find creative solutions taking ownership for duties and tasks assigned
  </li>
  <li>
   Personal integrity, with the ability to work in an environment that demands excellence
  </li>
  <li>
   Experience of working with IT systems on various platforms
  </li>
  <li>
   Strong communication skills
  </li>
  <li>
   Arabic Speaking is a must
  </li>
 </ul>
</div>


Reservation Agent

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Jeddah
</div></div><div><div>Hiring Entity
</div><div>Rosewood Jeddah
</div></div><div><div>Department
</div><div>Sales &amp; Marketing
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><div>Description of Duties :</div><ul><li>
Handles all reservations for rooms, in a professional manner and at all times seek opportunity to up sell to those guests
</li><li>Assist the revenue secretary in confirming ALL reservations if required
</li><li>Handles group reservations in accordance SOP guidelines
</li><li>Books the limousine service and ensure the availability as required
</li><li>Cancels all nonguaranteed bookings by 3 pm one day before arrival during high season and informs the front office.
</li><li>Records the daily statistics as per departmental policy
</li><li>Rechecks the next day&rsquo;s arrivals with the reservation papers in order to update all guest requirements.
</li><li>Coordinates with the accounting department regarding credit letters, 3rd party&rsquo;s and strictly adheres to the hotel policies.
</li><li>Briefs the Reservation Manager or his deputy on special bookings received during his shift.
</li><li>Be fully aware of all the hotel promotions and sell to the best of your trained ability.
</li><li>Develops positive relationships with all regular guests
</li><li>Ensures that all reservations are completed and booked as per the departmental policies,
</li><li>Coordinates effectively and timely with all other departments
</li>Carries out other duties that may from time to time be assigned to him by his superiors<br>
<li>
</li></ul></div></div></div></div></div></div><div></div><br>
<div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Rosewood Jeddah is situated in the heart of Jeddah&rsquo;s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel&rsquo;s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel&rsquo;s name is inspired by the traditional culture and architecture of the city of Jeddah. The city&rsquo;s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers&rsquo; voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel&rsquo;s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.</div></div></div></div></div></div>

Accor

<div><b>Company Description</b><p><br>
We are far more than a worldwide leader. We are more than 240000 women and men who share something unique.<br>
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences<br>
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion</p><p><b>
SOFITEL DUBAI THE OBELISK</b></p><p>
Sofitel Dubai the Obelisk is Sofitel&rsquo;s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar &amp; Lounge bring residents and patrons together to celebrate the French &ldquo;Joie de Vivre&rdquo;. Guests have the option to unwind at the Sofitel Spa with L&rsquo;Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings</p><p>
Sofitel Dubai the Obelisk will infuse the brand&rsquo;s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!</p><b><br>
Job Description</b><br>
<ul><li>
Understand the key principles of ACCOR&rsquo;S Pricing Strategies and Revenue Management<ul><li>
Retail, Corporate, Leisure, Group, Other</li><li>
Rate Restrictions, hurdles and availabilities</li></ul></li><li>
Maximise rooms revenue through the conversion of telephone calls into sales<ul><li>
Utilize effective upselling techniques</li><li>
Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel</li></ul></li><li>
Be fluent on all hotel products and services</li><li>
Handle emails pertaining to rooms reservations</li><li>
Be fully conversant with all market segments and rate plans used across all distribution channels<ul><li>
Be flexible in sales technique through offering the right product to the right customer at the right time</li></ul></li><li>
Handle customer queries and complaints relating to Rooms Reservations</li><li>
Co-host dinners/special events with the Sales Team and be involved in client entertainment as required</li><li>
Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies</li><li>
Responsible for effective implementation and compliance with ACCOR&rsquo;S Core Reservation Standards<ul><li>
Achieve targeted goals in the LQA Hotel Mystery Shopping calls</li></ul></li><li>
Maintain accuracy and cleanliness of the PMS Database<ul><li>
Ensure market segmentation is accurate for each reservation</li><li>
Create hierarchies/relationships between Corporate Accounts</li></ul></li><li>
Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction<ul><li>
Complete understanding and effective execution of current and new RM tools. Includes Opera PMS.</li><li>
Be involved in all property PMS Conversions</li></ul></li><li>
Complete understand and effective use of the Hotel&rsquo;s telephone system</li><li>
Maintain the Reservation correspondence</li><li>
Support the Reservations Manager and/or Revenue Management leader with special projects as required.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Degree/Diploma in Training and Development or Hotel Management</li><li>
Working knowledge of Opera, Microsoft Office.</li><li>
Minimum 2 years&rsquo; experience in Hotel or Resort, as Reservations Agents.</li><li>
Luxury hotel or resort background preferred.</li></ul></div>

<div><b>Company Description</b><p><b><br>
A stylish Bahrain hotel near the Manama business district</b></p><p>
Feel the difference at The Diplomat Radisson Blu Hotel, Residence &amp; Spa, Manama, located near Bahrain International Airport (BAH). Our hotel offers convenient access to the bustling Financial Harbor as well as the city's vibrant commercial and banking district.</p><p>
With a selection of 245 stylish rooms and suites plus 121 meticulously designed apartments, we offer a range of luxurious accommodations that combine modern amenities with cutting-edge technology. Experience the perfect fusion of comfort, style, and exceptional services.</p><p>
Indulge in a selection of delicious dishes at our diverse on-site restaurants. Maintain your fitness routine at our well-equipped fitness center, or unwind and rejuvenate with a pampering massage, invigorating facial, or treatment at our spa.</p><b><br>
Job Description</b><p><br>
Are you passionate and driven enough to fill our house? We&rsquo;ve got first class rooms &hellip; your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!</p><p>
Our Reservations Team are natural organizers, sales driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.</p><p>
As Reservations Agent, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!<br>
<br>
Interested then why not say Yes I Can! as we are looking for passionate people just like you!<br>
<br>
<b>Key Responsibilities of the Reservations Agent:</b></p><ul><li>
Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level</li><li>
Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution</li><li>
Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner</li><li>
Delivers on departmental plans and objectives, where hotel initiatives &amp; targets are achieved</li><li>
Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained</li><li>
Builds and maintains effective working relationships whilst promoting the company culture and values.</li><li>
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required</li></ul><p><br>
<b>
Requirements of the Reservations Agent:</b></p><ul><li>
Experience in reservations beneficial but not essential</li><li>
Hands-on approach with a can-do work style</li><li>
Commitment to delivering exceptional guest service with a passion for the hospitality industry</li><li>
Ability to find creative solutions taking ownership for duties and tasks assigned</li><li>
Personal integrity, with the ability to work in an environment that demands excellence</li><li>
Experience of working with IT systems on various platforms</li><li>
Strong communication skills</li><li>
Arabic Speaking is a must</li></ul></div>

Search 2493+ Reservations coordinator jobs near you this September. New roles added regularly across leading industries. Apply today.

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