reservations manager

Marriott International

<div>Additional Information 
Job Number25175299 
Job CategoryReservations 
LocationThe Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; no work experience required.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Understanding Markets &amp; Maximizing Revenue
<ul><li>Identifies new reservations sales business to achieve personal and property revenue goals.</li></ul>
<ul><li>Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the property based on market conditions and property needs.</li></ul>
<ul><li>Monitors same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li></ul> 
Conducting Daily Reservations Sales Activities
<ul><li>Responds to incoming reservations sales opportunities for the property that are outside parameters of the .</li></ul>
<ul><li>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li></ul>
<ul><li>Uses sales resources and administrative/support staff effectively.</li></ul>
<ul><li>Assists in monitoring group reservation forecast data.</li></ul>
<ul><li>Coordinates with sales and Convention Services to process rooming lists and reservation cards.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Assists with monitoring accuracy of reservation sales orders within tracking systems.</li></ul>
<ul><li>Tracks no-show reservations and processes charges as needed.</li></ul>
<ul><li>Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.</li></ul>
<ul><li>Manages wait list and prioritizes order of wait list contacts to be made.</li></ul>
<ul><li>Prepares work and maintenance orders.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the brand.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li></ul>
<ul><li>Handles guest complaints and disputes following the instant pacification procedures.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Monitors reservations sales agents while on phone calls.</li></ul>
<ul><li>Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Utilizes all available on the job training tools for employees.</li></ul>
<ul><li>Creates monthly labor scheduling for team.</li></ul> 
Additional Responsibilities
<ul><li>Utilizes applicable intranet for resources and information.</li></ul>
<ul><li>Creates contracts as required.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Reservations Manager

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25175299
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; no work experience required.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Understanding Markets &amp; Maximizing Revenue
 
 
 
 <ul>
 <li>
 Identifies new reservations sales business to achieve personal and property revenue goals.
 </li>
 <li>
 Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
 </li>
 <li>
 Closes the best opportunities for the property based on market conditions and property needs.
 </li>
 <li>
 Monitors same day selling procedures to maximize room revenue and control property occupancy.
 </li>
 <li>
 Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
 
 
 </li>
 </ul>
 
 Conducting Daily Reservations Sales Activities
 
 
 
 <ul>
 <li>
 Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
 </li>
 <li>
 Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
 </li>
 <li>
 Uses sales resources and administrative/support staff effectively.
 </li>
 <li>
 Assists in monitoring group reservation forecast data.
 </li>
 <li>
 Coordinates with sales and Convention Services to process rooming lists and reservation cards.
 </li>
 <li>
 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
 </li>
 <li>
 Assists with monitoring accuracy of reservation sales orders within tracking systems.
 </li>
 <li>
 Tracks no-show reservations and processes charges as needed.
 </li>
 <li>
 Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
 </li>
 <li>
 Manages wait list and prioritizes order of wait list contacts to be made.
 </li>
 <li>
 Prepares work and maintenance orders.
 
 
 </li>
 </ul>
 
 Providing Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.
 </li>
 <li>
 Services our customers in order to grow share of the account.
 </li>
 <li>
 Provides excellent customer service consistent with the daily service basics of the brand.
 </li>
 <li>
 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
 </li>
 <li>
 Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
 </li>
 <li>
 Handles guest complaints and disputes following the instant pacification procedures.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resource Activities
 
 
 
 <ul>
 <li>
 Monitors reservations sales agents while on phone calls.
 </li>
 <li>
 Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Utilizes all available on the job training tools for employees.
 </li>
 <li>
 Creates monthly labor scheduling for team.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Utilizes applicable intranet for resources and information.
 </li>
 <li>
 Creates contracts as required.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Raffles

<div>Company Description 
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences 
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.
Raffles the Palm
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world. 
Job Description 
The Position
The Assistant Reservations Manager supports the Reservations Manager in overseeing all aspects of the hotel&rsquo;s booking operations. This role ensures that reservations are handled efficiently, accurately, and with a high level of customer service, contributing directly to guest satisfaction and revenue optimization.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>
Ensures the daily operations of the Reservations Department run smoothly by managing task checklists and confirming timely completion and review.</li><li>
Spot-checks previous day&rsquo;s reservations and verifies all VIP arrivals to ensure accuracy and readiness.</li><li>
Supports recruitment efforts, facilitates monthly and on-the-job training, and evaluates staff performance to uphold Raffles service standards.</li><li>
Leads training initiatives aimed at fostering professionalism, boosting productivity, and delivering exceptional guest service.</li><li>
Motivates team members through coaching and discipline aligned with hotel guidelines and local laws.</li><li>
Maintains strong relations with departments such as Front Office to coordinate guest needs and enhance service delivery.</li><li>
Works closely with the Groups Department to monitor room blocks, process rooming lists promptly, and adjust allocations as needed.</li><li>
Keeps the Reservations Team updated on all developments within the hotel and company.</li><li>
Assists in supervising Reservations Agents, ensuring tasks such as travel agent commissions, guest inquiries, and pick-ups are handled efficiently.</li><li>
Prepares and submits necessary reports to the Administration Office on a monthly basis.</li><li>
Follows up on lost business opportunities and reports findings to department leaders.</li><li>
Fully knowledgeable in all business segments, rates, promotions, and departmental functions, executing responsibilities with finesse.</li><li>
Adheres strictly to hotel policies concerning fire safety, hygiene, and health regulations.</li><li>
Demonstrates thorough understanding and compliance with the Hotel Employee Handbook.</li><li>
Takes ownership of any other duties delegated by management to support hotel operations and enhance guest satisfaction.</li><li>
Performs any other duties as assigned to him/her by management.</li></ul> 
Qualifications 
<ul><li>
Degree/Diploma in Training and Development or Hotel Management</li><li>
Working knowledge of Opera, Microsoft Office</li><li>
Minimum 3 years&rsquo; experience in Hotel or Resort, as Reservations Supervisor.</li><li>
Luxury hotel or resort background preferred</li><li>
Understands the local culture and have worked in the region</li></ul> 

Additional Information 
PERSONAL ATTRIBUTES<ul><li>
Creative Thinker, Calm Under Pressure, Self-Development, Excellent Listening &amp; Verbal Communication</li><li>
Multitasking Proficiency</li><li>
Detail-Oriented</li><li>
Delegation &amp; Workflow Management</li><li>
Ability to meet deadlines consistently</li><li>
Leadership Excellence</li><li>
Strong Interpersonal Communication</li><li>
Customer-Centric Mindset</li><li>
Collaborative Team Player</li><li>
Analytical Problem-Solver</li></ul></div>

Assistant Reservations Manager

IHG Hotels & Resorts

<div>
 
 About Us
 
 
 
 A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo &reg;, we do more than satisfy our guest&rsquo;s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Every day brings discoveries, fresh ideas, and unexpected journeys.
 
 
 So, just like our hotels, no two colleagues are the same. So, we&rsquo;re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At Hotel Indigo&reg; hotels, we&rsquo;re excited to meet spirited characters who can delight the most curious guests.
 
 
 Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliffside pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.
 
 
 Join our team as a Reservations Assistant Manager and be the key player in ensuring a seamless booking experience for our guests. We are looking for a detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service. If you thrive in a fast-paced environment and enjoy working with a dynamic team, we want to hear from you. Apply now and take your career to new heights with us.
 
 
 
 A little taste of your day-to-day
 
 
 
 Every day is different, but you&rsquo;ll mostly be:
 
 
 <ul>
 <li>
 Develop and implement strategies to increase room revenue and occupancy.
 </li>
 <li>
 Monitor room availability and make adjustments to room rates as needed.
 </li>
 <li>
 Train and supervise reservation agents to provide exceptional service to guests.
 </li>
 <li>
 Collaborate with sales and marketing teams to promote hotel packages and special offers.
 </li>
 <li>
 Maintain accurate and up-to-date records of reservations and guest information.
 
 
 </li>
 </ul>
 
 What do we need from you?
 
 
 
 <ul>
 <li>
 Previous experience in reservations or front office management roles.
 </li>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent communication and customer service skills.
 </li>
 <li>
 Proficient in hotel reservation software and systems.
 </li>
 <li>
 Ability to work under pressure and meet deadlines.
 
 
 </li>
 </ul>
 
 What you can expect from us?
 
 
 
 We give our people everything they need to succeed from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
 
 
 Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
 
 IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our wellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
 
 
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 
 
 Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.
 
 
 Bring your story, to inspire new ones.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Reservations Assistant Manager

Hotel Indigo

<div>About Us
A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo &reg;, we do more than satisfy our guest&rsquo;s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighborhood, infused with intriguing design and local flavors. Every day brings discoveries, fresh ideas, and unexpected journeys.
So, just like our hotels, no two colleagues are the same. So, we&rsquo;re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At Hotel Indigo&reg; hotels, we&rsquo;re excited to meet spirited characters who can delight the most curious guests.
Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliffside pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.
Join our team as a Reservations Assistant Manager and be the key player in ensuring a seamless booking experience for our guests. We are looking for a detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service. If you thrive in a fast-paced environment and enjoy working with a dynamic team, we want to hear from you. Apply now and take your career to new heights with us.
A little taste of your day-to-day
Every day is different, but you&rsquo;ll mostly be:
<ul><li>Develop and implement strategies to increase room revenue and occupancy.</li><li>
Monitor room availability and make adjustments to room rates as needed.</li><li>
Train and supervise reservation agents to provide exceptional service to guests.</li><li>
Collaborate with sales and marketing teams to promote hotel packages and special offers.</li><li>
Maintain accurate and up-to-date records of reservations and guest information.</li></ul>
What do we need from you?<ul><li>
Previous experience in reservations or front office management roles.</li><li>
Strong leadership and team management skills.</li><li>
Excellent communication and customer service skills.</li><li>
Proficient in hotel reservation software and systems.</li><li>
Ability to work under pressure and meet deadlines.</li></ul>
What you can expect from us?
We give our people everything they need to succeed from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our wellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.<div>
Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.</div> 
<div>
 
</div><div>Bring your story, to inspire new ones.
</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
About the role
Assume responsibility for the execution of the Reservation Department&rsquo;s policies and procedures and manage the daily operation. Maintain reservation standards. Conduct standards testing including call observation. Conduct regular WRO test calls and provide timely feedback. Work quickly in a high-pressure environment and ability to handle stress. Display a high level of integrity and professionalism at all times in dealing with guests and employees. 
What you will do
 <ul><li>Overseeing the daily operation of the Reservations department.
</li><li>Leading, coaching, motivating and developing our reservations team.
 </li><li>Focusing on quality assurance, call and email conversion, voice sales effectiveness, sell out and upsell efficiency.
 </li><li>Maintaining Global standards on reservation related areas (Market code, profile, data field) and work closely with the Worldwide Reservations Office.
 </li><li>Being involved in revenue management decisions such as inventory management, distribution channel management, overbooking and weekly 21 day forecasting.
</li><li>Actively drive sales for the Hotel by maintaining business relationships with travel agents, corporate and leisure business.
</li><li>Working closely with other departments on a day to day basis including Sales and Front Desk.
</li><li>The ability to assume responsibility for the execution of the Reservation Department&rsquo;s policies and procedures and manage the daily operation
</li><li>The ability to maintain reservation standards
</li><li>The ability to conduct standards testing including call observation
</li><li>The ability to conduct regular WRO test calls and provide timely feedback
</li><li>The ability to work quickly in a high-pressure environment and ability to handle stress
</li><li>The ability to display a high level of integrity and professionalism at all times in dealing with guests and employees
</li><li>The ability to select and train reservations staff, discipline and recommend succession/termination as necessary, and conduct performance appraisals
</li><li>The ability to schedule staff according to budget guidelines, while ensuring maximum service to guests
</li><li>The ability to review/analyze call volume (ACD) reports including abandonment rate, and take action as appropriate
</li><li>The ability to complete all necessary payroll records and labor forecasts
</li><li>The ability to manage the reservations staff incentive program and compile/publish monthly results by agent
</li>The ability to enforce the established room and rate availability guidelines in order to maximize occupancy and revenue 
<li>
</li></ul>What you bring 
<ul><li>College degree
</li><li>Computer literate (Knowledge of Fidelio/EECO an asset)
</li><li>Proficient in verbal/written English, proficiency in another language is helpful
</li><li>Pleasant and professional telephone manner
</li><li>Previous experience in Rooms Division or Sales and Marketing
</li>Previous reservations experience an asset 
<li>
</li></ul><div> 
What we offer:
 
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Complimentary Accommodation at other Four Seasons Hotels and Resort
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals 
</li></ul></div>Schedule &amp; Hours:
&bull; Full Time - 8hrs</div>

Oaks Hotels

<div>Job Description 
As Assistant Room Reservation Manager, you will play a key role in driving the performance and efficiency of the Reservations Team. You will ensure full compliance with all SOPs, actively train and coach team members, and consistently monitor their performance to maintain high service standards. You will oversee and enhance all reservations operations, ensuring accuracy in bookings while maximizing revenue opportunities and ensuring the satisfaction of both guests and team members. You will review and monitor daily arrivals, ensuring all guest requests are accurately communicated and actioned. You will support Revenue Management in inventory control, including managing allotments, group blocks, and rate codes across all relevant systems. You will also take ownership of driving upselling initiatives and ensure optimal utilization of all distribution channels, such as IBE, GDS, Tour Operators, Small Luxury Hotels, and Regional and Corporate Sales Offices. This role requires strong leadership, attention to detail, and a commitment to delivering a smooth and efficient reservations experience that contributes to the overall success of the hotel. 
Qualifications 
<ul><li>
College degree in hotel management.</li><li>
3 years experience in hotel reservations and rooms divisions.</li><li>
Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.</li><li>
Understand the dynamics of regional &amp; local market, local competitors and events of the destination.</li></ul> 

Additional Information 
Reporting into Revenue Manager</div>

Assistant Room Reservation Manager

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