reservations manager

Marriott International

<div>Additional Information 
Job Number26012141 
Job CategoryReservations 
LocationThe Ritz-Carlton Amaala, One Marriott Drive, Amaala, Saudi Arabia, Saudi Arabia 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Understanding Markets &amp; Maximizing Revenue
<ul><li>Identifies new reservations sales business to achieve personal and property revenue goals.</li></ul>
<ul><li>Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the property based on market conditions and property needs.</li></ul>
<ul><li>Monitors same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li></ul> 
Conducting Daily Reservations Sales Activities
<ul><li>Responds to incoming reservations sales opportunities for the property that are outside parameters of the .</li></ul>
<ul><li>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li></ul>
<ul><li>Uses sales resources and administrative/support staff effectively.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Assists with monitoring accuracy of reservation sales orders within tracking systems.</li></ul>
<ul><li>Tracks no-show reservations and processes charges.</li></ul>
<ul><li>Manages wait list and prioritizes order of wait list contacts to be made.</li></ul>
<ul><li>Prepares work and maintenance orders.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Supports the company&rsquo;s service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Executes and supports the company&rsquo;s customer service standards and property&rsquo;s brand standards.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the brand.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li></ul>
<ul><li>Handles guest complaints and disputes following the instant pacification procedures.</li></ul> 
Additional Responsibilities
<ul><li>Utilizes intranet for resources and information.</li></ul>
<ul><li>Creates contracts as required.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Assistant Reservations Manager

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Steps from the Prophet&rsquo;s Mosque, our Hotel will offer luxury accommodation for the city&rsquo;s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet&rsquo;s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.
About the Role
We are seeking a detail-oriented and commercially focused Core Manager to lead the Reservations function at Four Seasons Hotel Madinah . Reporting to the Commercial Director, you will be responsible for overseeing all reservation activities, ensuring accuracy, efficiency, and alignment with the hotel&rsquo;s revenue strategy. This role plays a key part in maximizing room revenue while delivering a seamless and professional booking experience for all guests.
What You Will Do
<ul><li>Lead and manage all Reservations operations , ensuring accurate and timely handling of individual, group, and corporate bookings.
</li><li>Supervise, train, and develop the Reservations team to ensure consistent service standards and operational excellence.
</li><li>Monitor room inventory, availability, and booking pace to support optimal occupancy and revenue performance.
</li><li>Ensure correct application of rates, packages, promotions, and reservation policies across all distribution channels.
</li><li>Collaborate closely with Revenue Management, Front Office, Sales, and Finance teams to align strategies and forecasts.
</li><li>Oversee reservation systems and ensure data accuracy, including guest profiles, preferences, and booking details.
</li><li>Handle complex or high-value reservations and ensure VIP and special requests are properly communicated and fulfilled.
</li><li>Prepare and analyze reservation reports, pickup trends, and forecasts for management review.
</li><li>Ensure compliance with Four Seasons standards, brand policies, and internal controls.
</li><li>Support pre-opening activities, system implementations, and process improvements as required.
</li></ul>What You Bring
<ul><li>High school diploma or equivalent required; diploma or degree in Hospitality Management, Business Administration, or a related field preferred.
</li><li>Proven experience as a Reservations Manager or in a senior reservations role within a luxury hotel or upscale hospitality environment.
</li><li>Strong understanding of reservation systems, distribution channels, and revenue principles.
</li><li>Excellent leadership, organizational, and communication skills.
</li><li>High attention to detail with strong analytical and problem-solving abilities.
</li><li>Ability to work in a fast-paced environment and manage multiple priorities effectively.
</li></ul>What We Offer
<ul><li>Competitive salary in a tax-free environment.
</li><li>Housing and transportation allowances.
</li><li>30 days of vacation plus public holidays.
</li><li>Complimentary meals and uniform cleaning.
</li><li>Medical and life insurance.
</li><li>Employee Assistance Program and worldwide complimentary room nights.
</li><li>Career growth and professional development opportunities.
</li></ul>Schedule &amp; Hours
This is a full-time role.
Localization
As part of our commitment to Saudization, we actively welcome applications from Saudi nationals. Join us in shaping the future of luxury hospitality in Madinah.</div>

Core (Reservation) Manager - Four Seasons Hotel Madinah (Saudi National)

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 seaside retreat in the heart of Qatar&rsquo;s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world&rsquo;s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.
 
 
 Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine&rsquo;s 100 Best Companies to Work for, every year since the survey began in 1998.
 
 
 In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts:
 
 
 &ldquo;The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It&rsquo;s the Golden Rule &ndash; the simple idea that if you treat people well, the way you would like to be treated, they will do the same.&rdquo; This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.
 
 
 Join our Team
 
 
 <ul>
 <li>
 Work on a team that is built on mutual respect, collaboration and excellent service.
 </li>
 <li>
 Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
 </li>
 <li>
 Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for since 1998.
 
 
 </li>
 </ul>
 
 Four Seasons Hotel Doha
 
 
 
 Gazing over the Arabian Gulf, with a private beach and marina curving at its feet, Four Seasons Hotel Doha is a traveler&rsquo;s haven fashioned to the finest international standards. It is the centerpiece of Doha&rsquo;s outstanding waterfront landmark, the West Bay business and residential complex. Four Seasons is home to 237 guest rooms overlooking land and sea, nearly a quarter of which are suites. With refreshing contemporary elegance, the accommodations are enhanced by carefully detailed comforts and 21st-century conveniences.
 
 
 
 Our Team
 
 
 
 Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.
 
 
 
 About The Role
 
 
 
 We are seeking a motivated and detail-oriented Assistant Reservations Manager to join our team. In this role, you will support the Reservations Manager in overseeing the daily operations of the reservations department, ensuring that all guest inquiries and bookings are handled with accuracy, efficiency, and a high level of personalized service. You will play a key role in maximizing room revenue, maintaining strong relationships with internal departments, and ensuring an exceptional pre-arrival experience for all guests.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise the daily operations of the reservations team to ensure smooth workflow and consistent service excellence.
 </li>
 <li>
 Assist in managing room inventory, rates, and availability in coordination with Revenue and Sales departments.
 </li>
 <li>
 Monitor and analyze booking patterns, group blocks, and reservation trends to optimize occupancy and revenue.
 </li>
 <li>
 Handle VIP, group, and special reservation requests with a high level of attention to detail.
 </li>
 <li>
 Support the Reservations Manager in training, coaching, and developing team members.
 </li>
 <li>
 Ensure all guest data is accurate and up to date in the system (Opera, PMS, or equivalent).
 </li>
 <li>
 Handle guest inquiries and complaints promptly and professionally.
 </li>
 <li>
 Coordinate closely with Front Office, Sales, and Marketing to ensure seamless communication and guest satisfaction.
 </li>
 <li>
 Prepare reports and assist in implementing reservation-related procedures and policies.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Minimum of 2&ndash;3 years of experience in Reservations or Front Office, preferably in a luxury hotel environment.
 </li>
 <li>
 Strong understanding of hotel reservations systems (Opera experience preferred).
 </li>
 <li>
 Excellent communication, organizational, and leadership skills.
 </li>
 <li>
 Strong analytical skills with attention to detail.
 </li>
 <li>
 Ability to multitask and perform under pressure.
 </li>
 <li>
 Proficiency in English; additional languages are an advantage.
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
 <li>
 Be part of a world-class hospitality team committed to excellence.
 </li>
 <li>
 Opportunities for career growth and professional development.
 </li>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 A supportive, inclusive, and engaging work environment.
 </li>
 <li>
 If you are passionate about delivering exceptional guest experiences and eager to take the next step in your career, we invite you to apply for the position of Assistant Reservations Manager.
 
 
 </li>
 </ul>
 
 Our Offering
 
 
 
 Opportunities to build a successful career with global potential
 
 
 Unique strong culture - diversity of 50 different nationalities
 
 
 Living accommodation in a high quality, well-resourced apartment
 
 
 Excellent Training and Development opportunities
 
 
 Employee Recognition Programs
 
 
 Complimentary nights at FS Hotels Worldwide
 
 
 Paid annual home leave tickets
 
 
 Complimentary meals in employee restaurants
 
 
 Free transportation to work
 
 
 Medical coverage
 
 
 
 Work Authorization
 
 
 
 Hotel will apply for the work authorization for a successful candidate.
 
 
 
 Learn More About Employment With Four Seasons
 
 
 
 You could also learn more about employment with Four Seasons via the following channels:
 
 
 https://www.facebook.com/FourSeasonsJobs
 
 
 https://www.linkedin.com/company/four-seasons-hotels-and-resorts
 
 
 http://jobs.fourseasons.com
 
 
 https://twitter.com/FourSeasonsJobs
</div>

Assistant Core Manager

Millennium Al Barsha Hotel

<div>
 As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
 </li>
 <li>
 Provide information about room availability, rates, and hotel amenities.
 </li>
 <li>
 Ensure accurate and efficient processing of guest reservations.
 </li>
 <li>
 Address guest inquiries and concerns related to bookings and accommodation.
 </li>
 <li>
 Verify guest information and payment details to confirm reservations.
 </li>
 <li>
 Offer assistance and recommendations to guests based on their preferences and needs.
 </li>
 <li>
 Promote special offers, packages, and discounts to enhance the guest experience.
 </li>
 <li>
 Maintain up-to-date knowledge of hotel policies, procedures, and room types.
 </li>
 <li>
 Collaborate with the reservations team to ensure accurate room inventory management.
 </li>
 <li>
 Assist with group reservations and bookings as needed.
 </li>
 <li>
 Uphold a high standard of customer service and professionalism in all interactions.
 </li>
 <li>
 Participate in ongoing training to improve reservation skills and knowledge.
 </li>
 <li>
 Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Reservations Agent - Millennium Atria Business Bay

Grand Hyatt Al Khobar Hotel And Residences

<div>
 <ul>
 <li>
 
 Description
 
 </li>
 </ul>
 
 To assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt&rsquo;s Brand Standards.
 
 
 
 
 <ul>
 <li>
 
 Qualifications
 
 </li>
 </ul>
 
 Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years' work experience as Assistant Manager in either Reservation or Front Office, or as Team Leader in larger operation. Good problem solving, administrative and interpersonal skills are a must.
 
</div>

Assistant Manager - Reservation (Saudi National)

Barcelo Al Jaddaf

The Group Coordinator is responsible for managing and coordinating all group bookings to ensure a seamless experience from initial inquiry to post-event follow-up. This role acts as the liaison between clients and hotel departments, ensuring exceptional service delivery consistent with 5-star hospitality standards.Key Responsibilities1. Group Booking ManagementHandle group reservations from corporate, leisure, MICE, and travel agents.Prepare and issue contracts, proposals, and confirmation letters.Monitor room blocks, cut-off dates, and rooming lists.Ensure accurate entry of group details in the PMS system.2. Client CommunicationServe as the primary contact for group organizers.Coordinate requirements including room setup, F&amp;B, AV, transportation, and special requests.Conduct site inspections and hotel tours for potential clients.3. Interdepartmental CoordinationLiaise with Front Office, Housekeeping, F&amp;B, Banquets, Finance, and Revenue teams.Prepare and distribute group resumes and function sheets.Ensure all departments are informed of VIP arrivals and special arrangements.4. Revenue &amp; BillingEnsure correct billing instructions and payment schedules.Monitor deposits, master accounts, and group folios.Assist Revenue team in managing inventory and maximizing occupancy.5. Event &amp; Service ExcellenceAttend pre-convention meetings.Ensure group check-in and check-out processes run smoothly.Resolve guest complaints promptly and professionally.Qualifications &amp; SkillsBachelor&rsquo;s degree in Hospitality Management or related field.2&ndash;4 years experience in group reservations or sales coordination in a 5-star property.Strong knowledge of PMS systems (e.g., Opera).Excellent communication and negotiation skills.Strong organizational and multitasking abilities.High attention to detail.Ability to work under pressure in a luxury environment.Professional grooming and presentation standards.CompetenciesCustomer-focused mindsetStrong interpersonal skillsProblem-solving abilityTime managementTeam collaborationRevenue awarenessWorking ConditionsFlexible schedule including weekends and holidays.Fast-paced luxury hotel environment.Interaction with high-profile guests and international clients.Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have in handling group reservations fr. corporate, leisure, MICE, &amp; travel agents?</li></ul>Experience:<ul><li>5 star Hotel: 1 year (Required)</li><li>Opera PMS: 1 year (Required)</li></ul>

Groups Coordinator

La Maison Hotel Doha

Key Job Responsibilities:<ul><li>Process bookings according to the guest&rsquo;s different needs and financial budget.</li><li>Assist the guests or client in making reservations, and or group reservations by using a variety of contact methods, such as the phone, email, and online channel.</li><li>Able to confidently apply the feature and benefit sales approach and having in-depth product knowledge of the hotel and its offers.</li><li>Respond to inquiries and grievances from guests in a prompt, courteous manner, and ensure to report the complaint/s to the head of department of any feedback received.</li><li>Provide effective and user-friendly guest service by engaging with all inquiries from guests adhering to Hotel&rsquo;s operating standards in a manner of turning each inquiry into a successful reservation.</li><li>To ensure that reservations are updated to provide a faultless arrival and departure experience.</li><li>Handle payments and provide with confirmation details to the guests and clients.</li><li>Offer assistance to guests or clients who might need to change or cancel any existing bookings.</li><li>Being engaged to advertise discounts, packages, and special deals by clearly describing the hotel's facilities, pricing, and other amenities to improve the guest experience.</li><li>Work along with the reservation team to guarantee precise inventory control of the rooms.</li><li>Handle every guest with the utmost professionalism, making sure that every reservation is fulfilled precisely in order to meet the higher guest service standard.</li><li>To keep being updated about hotel policies, processes, and reservation and sales trends.</li><li>Develop a constructive connection with your team members and our guests.</li></ul>Qualification:<ul><li>Knowledgeable in working with Opera Cloud or any related system.</li><li>Proficiency in MS Office (Excel, Word, and Outlook)</li><li>Maximum of 1-2 years of experience in Hospitality as Front Office or Reservation agent.</li><li>Excellent written and verbal communication skills.</li><li>Fluent in English and Arabic speaker.</li><li>Multi-tasking, time-management skills, and ability to prioritize tasks.</li><li>Detail-oriented and possess a goal-setting mindset.</li><li>Able to work well under pressure.</li><li>Must have a valid QID with sponsorship transfer documents.</li></ul>Job Type: Full-time

Reservations Agent (Arabic Speaker)

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