reservations manager

Accor

<div><div>Company Description</div><p><br>
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.</p><div><br>
Job Description</div><p><br>
We are seeking a detail-oriented and customer-focused Reservations Manager to join our team in Riyadh, Saudi Arabia. In this role, you will be responsible for managing all aspects of the reservation process, ensuring accuracy, efficiency, and exceptional customer service. The ideal candidate will be organized, professional, and committed to delivering outstanding support to our guests while maintaining the highest standards of operational excellence.</p><ul><li>
Process and manage reservations through reservation management systems with accuracy and attention to detail</li><li>
Respond promptly to reservation inquiries via phone, email, and online channels, providing professional and courteous service</li><li>
Maintain accurate booking records and update reservation databases in real-time</li><li>
Handle modifications, cancellations, and special requests from guests in a timely and professional manner</li><li>
Coordinate with other departments to ensure seamless guest experiences and resolve any booking-related issues</li><li>
Manage group reservations and negotiate rates when appropriate</li><li>
Monitor reservation trends and provide insights to support revenue optimization strategies</li><li>
Train and support team members on reservation procedures and customer service best practices</li><li>
Ensure compliance with company policies and industry standards</li><li>
Maintain confidentiality and handle sensitive guest information with professionalism</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Proven experience in a reservations or customer service role within the hospitality or travel industry</li><li>
Proficiency with reservation management systems and software platforms</li><li>
Strong organizational and time management skills</li><li>
Excellent written and verbal communication skills in English</li><li>
Exceptional attention to detail and accuracy in data entry</li><li>
Problem-solving abilities and customer-focused mindset</li><li>
Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously</li><li>
Professional demeanor and interpersonal skills</li><li>
Knowledge of hospitality industry standards and practices</li><li>
Preferred: Fluency in Arabic and English</li><li>
Preferred: Experience with specific reservation platforms such as Opera or similar systems</li><li>
Preferred: Sales experience or background in luxury hospitality</li><li>
Preferred: Familiarity with Saudi Arabian business culture and tourism practices</li><li>
Required: Valid Saudi work authorization or Saudi national status</li></ul><div><br>
Additional Information</div><p><br>
Your team and working environment:<br>
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>
Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Reservations Manager Saudi only

Raffles

<div><b>Company Description</b><p><b><br>
Raffles &amp; Fairmont the Red Sea</b>, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.</p><b><br>
Job Description</b><p><br>
THE POSITION</p><p>
The incumbent in this position is responsible for following up to materialize the budgeted revenues of all segments. The position focuses on hotel's national and international accounts in terms of individual bookings.</p><p>
KEY ROLES &amp; RESPONSIBILITIES</p><ul><li>Ensure all reservation enquires are professionally, and promptly handled and that there is no loss of business</li><li>Conduct training to existing and new agents in the team to maintain and improve reservation selling skills</li><li>Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction</li><li>Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings</li><li>Track calls using standard call conversion sheets and report results daily, weekly and monthly</li><li>Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level</li><li>Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required</li><li>Maintain administration procedures, as per company and Hotel standards; this includes all reservations and requests are confirmed with in 24 hours, no show charges are validated and sent to Finance for posting, filing system is maintained, and new ones set up; fax machine is checked and correspondence is placed in the applicable place(s)</li><li>Conduct annual reviews, recommend appropriate succession plan for Employee(s) development in order to ensure the sustainability of the reservation department; provide suggestion for improvement, and identify barriers to its success, and ways to overcome these</li><li>Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is maintained, and that all requirements are followed</li></ul><b><br>
Qualifications</b><p><br>
PERSONAL ATTRIBUTES</p><ul><li>Creativity, Stress Management, Self-Development, Listening and Oral Skills</li><li>Ability to handle multiple tasks</li><li>Ability to delegate and organize work flow</li><li>Ability to meet deadlines consistently</li><li>Leadership skills</li><li>Managing, training and instructing skills</li></ul><p></p><p><br>
QUALIFICATIONS</p><ul><li>Degree/Diploma in Training and Development or Hotel Management</li><li>Working knowledge of Opera, Microsoft Office.</li></ul><p></p><p><br>
EXPERIENCE</p><ul><li>Minimum 3 years experience in Hotel or Resort.</li><li>Luxury hotel or resort background preferred</li><li>Understands the local culture and have worked in the region.</li></ul><b><br>
Additional Information</b><br>
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Cluster Reservations Manager - Raffles & Fairmont The Red Sea (Saudi Nationality)

<div><div>Company Description</div><p><b><br>
Raffles &amp; Fairmont the Red Sea</b>, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.</p><div><br>
Job Description</div><p><br>
THE POSITION</p><p>
The incumbent in this position is responsible for following up to materialize the budgeted revenues of all segments. The position focuses on hotel's national and international accounts in terms of individual bookings.</p><p>
KEY ROLES &amp; RESPONSIBILITIES</p><ul><li>Ensure all reservation enquires are professionally, and promptly handled and that there is no loss of business</li><li>Conduct training to existing and new agents in the team to maintain and improve reservation selling skills</li><li>Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction</li><li>Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings</li><li>Track calls using standard call conversion sheets and report results daily, weekly and monthly</li><li>Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level</li><li>Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required</li><li>Maintain administration procedures, as per company and Hotel standards; this includes all reservations and requests are confirmed with in 24 hours, no show charges are validated and sent to Finance for posting, filing system is maintained, and new ones set up; fax machine is checked and correspondence is placed in the applicable place(s)</li><li>Conduct annual reviews, recommend appropriate succession plan for Employee(s) development in order to ensure the sustainability of the reservation department; provide suggestion for improvement, and identify barriers to its success, and ways to overcome these</li><li>Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is maintained, and that all requirements are followed</li></ul><div><br>
Qualifications</div><p><br>
PERSONAL ATTRIBUTES</p><ul><li>Creativity, Stress Management, Self-Development, Listening and Oral Skills</li><li>Ability to handle multiple tasks</li><li>Ability to delegate and organize work flow</li><li>Ability to meet deadlines consistently</li><li>Leadership skills</li><li>Managing, training and instructing skills</li></ul><p></p><p><br>
QUALIFICATIONS</p><ul><li>Degree/Diploma in Training and Development or Hotel Management</li><li>Working knowledge of Opera, Microsoft Office.</li></ul><p></p><p><br>
EXPERIENCE</p><ul><li>Minimum 3 years experience in Hotel or Resort.</li><li>Luxury hotel or resort background preferred</li><li>Understands the local culture and have worked in the region.</li></ul><div><br>
Additional Information</div><br>
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
<p></p><div><b>About the Role
</b><br>
<br>
The Reservations Agent plays a key role in providing exceptional guest service by handling incoming reservation inquiries, accurately processing bookings, and ensuring each guest&rsquo;s requests are met. The Reservations Agent will serve as the first point of contact for many guests and is essential in creating a positive first impression of the resort.
<br>
<br>
⸻
<br>
<br>
<b>What You Will Do
</b><br>
<ul><li>Respond promptly to incoming calls and emails to capture reservations and accurately input details into the reservations system. Complete all required internal forms. (40%)
</li><li>Run daily reports to support operational departments and ensure accuracy of reservations information. (2%)
</li><li>Manage the general reservations inbox, respond to inquiries, distribute messages, and process brochure or information requests. (5%)
</li><li>Handle guest inquiries, special requests, and basic complaints in line with Four Seasons standards, escalating complex issues to a supervisor or manager as needed. (2%)
</li><li>Accurately process WRO, Trust, Internal Reservations, and FIT reservations in the system. (15%)
</li><li>Call guests or travel planners to confirm or guarantee non-guaranteed reservations, and manage waitlist clearances. (10%)
</li><li>Review daily arrival reports, flag special requests, and assist in hard blocking rooms where applicable. Communicate details of VIP or Special Attention guests to the reservations leadership team. (5%)
</li><li>Monitor Front Desk reservations from the previous night and highlight any recurring issues to the reservations leadership team. (2%)
</li><li>Contact guests to clarify preferences or discrepancies prior to arrival to ensure a smooth guest experience. (3%)
</li><li>Assist in processing Employee Comp and Friends &amp; Family requests in accordance with departmental guidelines. (5%)
</li><li>Follow Four Seasons standards for sales and guest service while maintaining positive and professional relationships with colleagues and other departments.
</li><li>Follow established emergency and safety procedures in accordance with the resort&rsquo;s crisis management plan. (1%)
</li><li>Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as outlined in EmPact. (5%)
</li></ul><br>
⸻
<br>
<br>
<b>What You Bring
</b><br>
<ul><li>Excellent verbal and written English communication skills.
</li><li>Previous experience working with Opera or a similar reservations system preferred.
</li><li>Strong communication and sales skills with the ability to upsell and convert inquiries into bookings.
</li><li>Proficiency in Microsoft Excel and PowerPoint.
</li><li>Strong attention to detail, accuracy, and guest service mindset.
</li></ul><br>
⸻
<br>
<br>
<b>What We Offer
</b><br>
<ul><li>Competitive salary, wages, and a comprehensive benefits package
</li><li>Excellent training and development opportunities
</li><li>Complimentary stays at other Four Seasons Hotels and Resorts
</li><li>Complimentary dry cleaning for employee uniforms
</li><li>Complimentary employee meals
</li></ul><br>
⸻
<br>
<br>
<b>Schedule &amp; Hours
</b><br>
<ul><li>Full-time</li></ul></div></div><p></p>

Reservations Agent

IHG Hotels & Resorts

<div><div>JOB OVERVIEW<br>
The Reservations Agent is responsible for handling all guest inquiries, booking accommodations, and providing
<br>
information about the hotel&rsquo;s services and amenities. This role ensures a seamless booking experience and contributes to
<br>
guest satisfaction by delivering exceptional customer service.<br>
At InterContinental Hotels &amp; Resorts&reg;, we are committed to delivering exceptional experiences that reflect our
<br>
brand values. As part of this family, you are expected to embody these values by being:<br>
<ul><li>Charming by being approachable, having confidence and showing respect.</li><li>Stay in the moment by understanding and anticipating guests&rsquo; needs, being attentive and taking ownership</li></ul>
of getting things done.<br>
<ul><li>Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that
</li></ul>make people feel special.<br>
DUTIES AND RESPONSIBILITIES<br>
<ul><li>Answer incoming calls and emails promptly and professionally.</li><li>Assist guests with room reservations, modifications, and cancellations.</li><li>Accurately input reservation details into the hotel&rsquo;s booking system.</li><li>Provide detailed information about room rates, packages, amenities, and local attractions.</li><li>Maximize room sales by upselling upgrades, packages, and promotions.</li><li>Verify credit card information and process payments when necessary.</li><li>Coordinate with front desk, housekeeping, and other departments to ensure special guest requests are
</li></ul>fulfilled.<br>
<ul><li>Maintain accurate and up-to-date records of all reservations and guest preferences.</li><li>Manage guest inquiries and reservations on third-party booking platforms.</li><li>Handle guest complaints and concerns with a positive attitude and escalate as needed.</li><li>Stay informed about hotel policies, procedures, and promotions.</li><li>Perform other duties that may be assigned by the Reservations Manager or Director of Revenue</li></ul></div><div>
QUALIFICATIONS AND REQUIREMENTS<br>
<ul><li>Bachelor diploma or equivalent; degree in hospitality or related field is a plus.</li><li>Previous experience in reservations, front desk, or customer service preferred.</li><li>Proficient in using reservation software (PMS), email, and phone systems.</li><li>Strong communication and interpersonal skills.</li><li>Strong problem-solving abilities and customer service orientation.</li><li>Excellent organizational and multitasking abilities.</li><li>Attention to detail and accuracy.</li><li>Ability to work in a fast-paced environment and under pressure.</li><li>Flexible schedule including weekends and holidays.</li><li>Interaction with guests, team members, and third-party booking platforms.</li></ul>
OTHER REQUIREMNTS
<br>
<ul><li>Comply with hotel rules and regulations and provisions contained in the employment handbook</li><li>Comply with company&rsquo;s grooming standards to portray a professional image of self and the hotel</li><li>Comply with time and attendance policies set by the resort</li><li>Actively participate in training and development programs and maximize opportunities for self-development</li><li>Demonstrate understanding and awareness of all policies and procedures relating to health, hygiene and fire
</li></ul>life safety.<br>
<ul><li>Familiarize yourself with emergency and evacuation procedures</li><li>Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to
</li></ul>the attention of the Reservations Manager / Director of Revenue<br>
<ul><li>Comply with the company&rsquo;s corporate code of conduct</li><li>Perform all tasks as directed by the Reservations Manager / Director of Revenue in pursuit of the
</li></ul>achievement of business goals<br>
HOW DO I DELIVER THIS?<br>
We genuinely care about people, and we show this through living out our promise of True Hospitality each day.
<br>
It&rsquo;s what connects every colleague in all IHG&reg; hotels.<br>
Each IHG&reg; hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.<br>
<ul><li>True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests</li><li>True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they
</li></ul>can trust you, to help and support them during their stay<br>
<ul><li>True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and
</li></ul>understanding what the guest wants and needs<br>
<ul><li>True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner</li></ul>
The statements in this job description are intended to describe the essential nature and level of work being
<br>
performed. They are not intended to be ALL responsibilities or qualifications of the job.</div><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Hilton

<div>
 A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Assist in the day-to-day operations of the Reservations Department
  </li>
  <li>
   Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
  </li>
  <li>
   Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
  </li>
  <li>
   Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
  </li>
  <li>
   Produce quotations and written confirmation to all clients
  </li>
  <li>
   Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
  </li>
  <li>
   Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
  </li>
  <li>
   Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction
  </li>
  <li>
   Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
  </li>
  <li>
   Assist in the recruiting, managing, training and developing of the Reservation team
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Good organisational and administration skills
  </li>
  <li>
   Positive attitude and good communication skills
  </li>
  <li>
   Commitment to delivering a high level of customer service
  </li>
  <li>
   Confident telephone manner
  </li>
  <li>
   High level of IT skills
  </li>
  <li>
   Excellent grooming standards
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   Knowledge of the hotel property management systems
  </li>
  <li>
   Previous experience in the Reservations/Sales function within the hotel/leisure sector
  </li>
  <li>
   Relevant degree or other qualification in a business discipline
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Kuwait Resort
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Call Center and Reservations
</div>


Reservations Supervisor

Hotel Queen Mary

<p></p><div><h4 class="jobSectionHeader"><b>Qualifications</b></h4><ul>
<li>High School graduate or G.E.D. equivalent.</li>
<li>Six months reservations experience in the hospitality industry</li>
<li>Knowledge of Outlook, MS Word, and Excel required.</li>
<li>Experience with Group Sales computer systems including Delphi and SMS</li>
<li>Occasional evening and weekend work to meet deadlines.</li>
<li>Capable of using multiple systems at the same time</li>
<li>Self-starter, results-oriented, team player, and demonstrates a high-level attention to detail</li>
<li>Flexibility and adaptability to a dynamic, evolving environment</li>
</ul><h4 class="jobSectionHeader"><b>Job Responsibilities</b></h4><ul>
<li>Keep updated files on all upcoming groups upon receipt of turnover.</li>
<li>Ensure accuracy between the Delphi and SMS systems (room blocks, rates, cutoff dates).</li>
<li>Detail each Group profile and/or reservation with Group specific information (rate, rate code, deposits, location requests, package inclusions, contract concessions, etc).</li>
<li>Build rates and inclusive packages specific to each Group (create routing profiles, deposit policies, cancellation policies, etc.).</li>
<li>Process travel agent commissions.</li>
<li>Act as liaison between group and central reservations.</li>
<li>Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group.</li>
<li>Manually assign specific accommodations based upon feature and/or location requests.</li>
<li>Provide reservation and pick up reports upon request.</li>
<li>Cross reference Group resumes with system information and ensure accuracy.</li>
<li>Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Conference</li>
<li>Services Coordinator (Via phone if not available to attend in person).</li>
<li>Review no shows from previous night and make corrections as needed.</li>
<li>Assist accounting in verifying and correcting group guest&rsquo;s folios.</li>
<li>Ensure all group functions and audits are completed in an accurate and timely fashion.</li>
<li>Communicate effectively communicate with Call Center Manager, Business Analyst, Sales</li>
<li>Manager, and Conference Services Coordinator, and group meeting planner.</li>
<li>Performs other duties as assigned by hotel/department leadership.</li>
</ul><p>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:</p><ul>
<li>
Now offering <b>Daily Pay</b>! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul><h4 class="jobSectionHeader"><b>Property Information</b></h4><p>
WELCOME TO THE QUEEN MARY! Once a world-class ocean liner, the Queen Mary Hotel offers guests unique accommodations and a wide array of attractions that simply cannot be found anywhere else. UNIQUE LONG BEACH HOTEL ACCOMMODATIONS Whether it&rsquo;s the authentic polished wood paneling, the original 1930s artwork, the Art Deco style or the operable porthole(s), there&rsquo;s no question that the Queen Mary Hotel is unlike any other Southern California hotel. Each stateroom is unique with its own personality and offers a real glimpse into what transatlantic travel was like during the 30&rsquo;s, 40&rsquo;s and 50&rsquo;s. With an impressive history and tradition of excellence, the Queen Mary Hotel is more than a place to rest one&rsquo;s head &ndash; it&rsquo;s an entire experience. THE QUEEN MARY EXPERIENCE From historic tours, to paranormal attractions, shops, spa and various events, there are a wide variety of things to do and see while aboard the ship. We hope you enjoy your stay aboard the Queen Mary and take advantage of all the wonderful sites, sounds and tastes, the ship has to offer. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it&rsquo;s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.</p>
Application deadline for Colorado positions:</div>
<br>
<div><p>The Group Reservations Coordinator works closely with Sales &amp; Marketing, Accounting, Conference Services, and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings is always provided.</p><h4 class="jobSectionHeader"><b>
Qualifications</b></h4><ul>
<li>High School graduate or G.E.D. equivalent.</li>
<li>Six months reservations experience in the hospitality industry</li>
<li>Knowledge of Outlook, MS Word, and Excel required.</li>
<li>Experience with Group Sales computer systems including Delphi and SMS</li>
<li>Occasional evening and weekend work to meet deadlines.</li>
<li>Capable of using multiple systems at the same time</li>
<li>Self-starter, results-oriented, team player, and demonstrates a high-level attention to detail</li>
<li>Flexibility and adaptability to a dynamic, evolving environment</li>
</ul><h4 class="jobSectionHeader"><b>Job Responsibilities</b></h4><ul>
<li>Keep updated files on all upcoming groups upon receipt of turnover.</li>
<li>Ensure accuracy between the Delphi and SMS systems (room blocks, rates, cutoff dates).</li>
<li>Detail each Group profile and/or reservation with Group specific information (rate, rate code, deposits, location requests, package inclusions, contract concessions, etc).</li>
<li>Build rates and inclusive packages specific to each Group (create routing profiles, deposit policies, cancellation policies, etc.).</li>
<li>Process travel agent commissions.</li>
<li>Act as liaison between group and central reservations.</li>
<li>Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group.</li>
<li>Manually assign specific accommodations based upon feature and/or location requests.</li>
<li>Provide reservation and pick up reports upon request.</li>
<li>Cross reference Group resumes with system information and ensure accuracy.</li>
<li>Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Conference</li>
<li>Services Coordinator (Via phone if not available to attend in person).</li>
<li>Review no shows from previous night and make corrections as needed.</li>
<li>Assist accounting in verifying and correcting group guest&rsquo;s folios.</li>
<li>Ensure all group functions and audits are completed in an accurate and timely fashion.</li>
<li>Communicate effectively communicate with Call Center Manager, Business Analyst, Sales</li>
<li>Manager, and Conference Services Coordinator, and group meeting planner.</li>
<li>Performs other duties as assigned by hotel/department leadership.</li>
</ul><p>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:</p><ul>
<li>
Now offering <b>Daily Pay</b>! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul><h4 class="jobSectionHeader"><b>Property Information</b></h4><p>
WELCOME TO THE QUEEN MARY! Once a world-class ocean liner, the Queen Mary Hotel offers guests unique accommodations and a wide array of attractions that simply cannot be found anywhere else. UNIQUE LONG BEACH HOTEL ACCOMMODATIONS Whether it&rsquo;s the authentic polished wood paneling, the original 1930s artwork, the Art Deco style or the operable porthole(s), there&rsquo;s no question that the Queen Mary Hotel is unlike any other Southern California hotel. Each stateroom is unique with its own personality and offers a real glimpse into what transatlantic travel was like during the 30&rsquo;s, 40&rsquo;s and 50&rsquo;s. With an impressive history and tradition of excellence, the Queen Mary Hotel is more than a place to rest one&rsquo;s head &ndash; it&rsquo;s an entire experience. THE QUEEN MARY EXPERIENCE From historic tours, to paranormal attractions, shops, spa and various events, there are a wide variety of things to do and see while aboard the ship. We hope you enjoy your stay aboard the Queen Mary and take advantage of all the wonderful sites, sounds and tastes, the ship has to offer. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it&rsquo;s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.</p>
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