reservations manager

TSH Real Estate

We are seeking a highly motivated and detail-oriented Reservations Manager to join our team. The ideal candidate will be responsible for overseeing all aspects of our reservations department, ensuring a seamless and exceptional experience for our guests. The Reservations Manager will lead a team of reservations agents, manage room inventory, and implement strategies to maximize occupancy and revenue.Responsibilities:<ul><li>Manage and supervise the reservations team, providing training, guidance, and performance evaluations.</li><li>Develop and implement standard operating procedures (SOPs) for the reservations department.</li><li>Monitor and analyze reservation trends, making recommendations to the management team.</li><li>Oversee group and corporate bookings, ensuring all details are accurate and communicated effectively.</li><li>Maintain accurate and up-to-date records of room inventory, rates, and availability.</li><li>Collaborate with the sales and marketing teams to develop promotional packages and special offers.</li><li>Handle guest inquiries, concerns, and special requests in a professional and timely manner.</li><li>Generate regular reports on occupancy, revenue, and other key performance indicators (KPIs).</li><li>Ensure compliance with all company policies and procedures.</li></ul>Requirements:<ul><li>Bachelor's degree in Hospitality Management, Business Administration, or a related field.</li><li>Minimum of 3-5 years of experience in a reservations or front office management role, preferably in a hotel or resort setting.</li><li>Proven leadership skills with the ability to motivate and mentor a team.</li><li>Strong knowledge of hotel management software (e.g., Opera, Cloudbeds, etc.).</li><li>Excellent communication, interpersonal, and organizational skills.</li><li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>A positive and collaborative work environment.</li><li>Employee discounts on company services.</li></ul>How to Apply:If you are a passionate and results-driven individual with a strong background in reservations management, we encourage you to apply. Please submit your resume and cover letter to [Email Address] with the subject line &quot;Reservations Manager Application.&quot;Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per month

Reservations Manager

ANdAZ

<div>
 
 Organization- Andaz Doha
 
 
 
 
 Summary
 
 
 
 
 Duties and responsibilities related to the Reservations Manager role:
 
 
 
 <ul>
 <li>
 Collaborate with sales team and front office team for all room bookings.
 </li>
 <li>
 Prepare and conduct Reservations team meetings.
 </li>
 <li>
 Prepare duty roster and ensure to complete the attendance for the closing of payroll system.
 </li>
 <li>
 Conducting staff evaluation and appraisal.
 </li>
 <li>
 Prepare a shift briefing to direct team members and inform special information.
 </li>
 <li>
 Ensure all reservations hosts are equally knowledgeable of the hotel.
 </li>
 <li>
 Ensure to update team members of the current offered hotel products, services and facilities.
 </li>
 <li>
 Assign and supervise Reservations team to complete tasks accurately.
 </li>
 <li>
 Handle VVIP guest special requests.
 </li>
 <li>
 Show complete product knowledge, understand rate structure and apply rate management.
 </li>
 <li>
 Provide a high level of customer service and ensure maximum guest satisfaction.
 </li>
 <li>
 Manage guest complaints/issues and ensure resolutions to all inquiries.
 </li>
 <li>
 Ensure all incoming calls are answered as per the hotel standards.
 </li>
 <li>
 Reviews reservation status, confirmed bookings, cancelled reservations and no-show bookings daily.
 </li>
 <li>
 Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Ensures that the Reservations employees work in a supportive and flexible manner with other departments.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Ideally with a university degree or diploma in Hospitality or Tourism management.
 </li>
 <li>
 Minimum 2 years work experience as Reservation Manager, Front Office Manager or Assistant Front Office Manager in larger operation.
 </li>
 <li>
 Good problem solving, administrative and interpersonal skills are a must.
 </li>
 </ul>
</div>

Marriott International

<div>Additional Information 
Job Number25139279 
Job CategoryReservations 
LocationThe Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; no work experience required.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Understanding Markets &amp; Maximizing Revenue
<ul><li>Identifies new reservations sales business to achieve personal and property revenue goals.</li></ul>
<ul><li>Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the property based on market conditions and property needs.</li></ul>
<ul><li>Monitors same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li></ul> 
Conducting Daily Reservations Sales Activities
<ul><li>Responds to incoming reservations sales opportunities for the property that are outside parameters of the .</li></ul>
<ul><li>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li></ul>
<ul><li>Uses sales resources and administrative/support staff effectively.</li></ul>
<ul><li>Assists in monitoring group reservation forecast data.</li></ul>
<ul><li>Coordinates with sales and Convention Services to process rooming lists and reservation cards.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Assists with monitoring accuracy of reservation sales orders within tracking systems.</li></ul>
<ul><li>Tracks no-show reservations and processes charges as needed.</li></ul>
<ul><li>Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.</li></ul>
<ul><li>Manages wait list and prioritizes order of wait list contacts to be made.</li></ul>
<ul><li>Prepares work and maintenance orders.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the brand.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li></ul>
<ul><li>Handles guest complaints and disputes following the instant pacification procedures.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Monitors reservations sales agents while on phone calls.</li></ul>
<ul><li>Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Utilizes all available on the job training tools for employees.</li></ul>
<ul><li>Creates monthly labor scheduling for team.</li></ul> 
Additional Responsibilities
<ul><li>Utilizes applicable intranet for resources and information.</li></ul>
<ul><li>Creates contracts as required.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Accor

<div>Company Description 
Accor is a global hospitality leader with more than 290,000 experts placing people at the heart of what we do. With 45 hotel brands across all segments, we operate 5,600 properties worldwide, from luxury five-star palaces to smart economy hotels. We continuously reinvent the guest experience to suit all desires and needs, making every stay unique. Our dedication ensures a positive impact both locally and globally, benefiting all, not just a few. 
Job Description 
This is a full-time on-site role for an Assistant Reservations Manager located in Cairo, Egypt. The Assistant Reservations Manager will be responsible for managing reservations, providing excellent customer service, and training new staff. Additional daily tasks include communicating with guests, supporting the sales team, and ensuring effective and efficient reservation processes. 
Qualifications 
<ul><li>
Reservations and Customer Service skills</li><li>
Excellent Communication skills</li><li>
Experience in Sales and Training</li><li>
Strong organizational and multitasking abilities</li><li>
Experience in the hospitality industry is a plus</li><li>
Bachelor's degree in hospitality management, Business Administration, or related field is beneficial</li></ul> 
Additional Information 
Company Description
Accor is a global hospitality leader with over 290,000 experts committed to redefining guest experiences. With 45 renowned hotel brands and 5,600 properties globally, we cater to all preferences and needs, from luxury five-star palaces to smart economy hotels. Our dedication to service excellence and innovation allows us to create memorable stays and make a positive impact on local and global communities. At Accor, every action counts in ensuring hospitality benefits all. 
Role Description
This is a full-time on-site role for a Sales Manager located in Cairo, Egypt. The Sales Manager will be responsible for driving sales and revenue growth through client acquisition and relationship management. Daily tasks include identifying sales opportunities, developing sales strategies, conducting market research, managing client accounts, and preparing sales reports. The role also involves collaborating with marketing teams, attending industry events, and maintaining up-to-date knowledge of market trends and competitor activities. 
Qualifications<ul><li>
Sales and Client Relationship Management skills</li><li>
Strategic Planning and Market Research abilities</li><li>
Proficiency in Preparing Sales Reports and Analyzing Market Trends</li><li>
Excellent Communication and Negotiation skills</li><li>
Proven ability to achieve sales targets and drive revenue growth</li><li>
Experience in the hospitality industry is a plus</li><li>
Bachelor's degree in Business Administration, Marketing, or related field</li><li>
Fluency in English and Arabic is preferred</li></ul></div>

Assistant Reservations Manager

Fairmont

<div>Company Description 
A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service. 
Job Description 
Reporting to the Director of Revenue Management, responsibilities and essential job functions include but are not limited to the following:
Main Duties:<ul><li>
To manage the reservations operations, including the communication Center, ensuring the hotel standards and procedures are fully known and followed.</li><li>
To ensure a proper teamwork and supervise the reservation and telephone operator section at all times.</li><li>
To ensure all incoming and outgoing room reservation request are attended and handled as per the hotel standards and procedures.</li><li>
To attract guest and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel&rsquo;s image and to increase revenue.</li><li>
To recognize potential clients and to transmit information to the sales Department</li><li>
To recognize VIP guests and to apply the concerned policies.</li><li>
To maintain a good commercial relationship with all the bookers: Guest/companies/Agencies.</li><li>
To promote the Accor loyalty programs and the hotel promotions.</li><li>
To ensure the privacy of the guests and the confidentiality of the information is respected.</li><li>
To act as representative of the Management when dealing with guest complaints or if a member of the reservation team is facing difficulties that she/he cannot solve on her/his own</li><li>
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recoding it.</li><li>
To be fully aware of and to report all guest comments or complaints.</li><li>
To ensure that telephone etiquette is properly used as per Accor standards.</li><li>
To ensure a perfect knowledge of room types and rates structure among the reservation team.</li><li>
To ensure the accuracy of all booking information entered in the PMS.</li><li>
To ensure the Guest History records are accurately maintained and all recurring guests are pre-registered.</li><li>
To ensure a perfect knowledge of the hotel configuration and products among the team members.</li><li>
To ensure the achievement of Quality tools and yield Management performance with the reservation team.</li><li>
To implement and control the Focus and other financial and audit procedures.</li><li>
To offer assistance at any time in the operation and monitor, highlight and suggest improvements on any dysfunction.</li><li>
To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.</li><li>
To implement and follow up daily check lists.</li><li>
To assist in securing external guest accommodation should an overbooking occur</li><li>
To know the competitors and to gather information about their activities and Sales</li><li>
To provide updated reports and statistics to the management and other departments.</li><li>
Update availability and rates charts on TARS and other booking systems/channels.</li><li>
To prepare forecasts and statistics.</li><li>
To maintain database for ATACS follow up.</li><li>
To respect schedules, terms and deadlines as agreed with the management.</li><li>
To ensure that all team members are aware of the outlet timings and promote the internal activities and events.</li><li>
To ensure that all team members are updated with latest administrative, organizational, operational or other changes and news.</li><li>
To be updated with the competitor's offerings and rates.</li><li>
To liaise closely with sales on rate management.</li><li>
To conduct a daily line up briefing with the reservation team to recapitulate task and activity.</li><li>
To attend any inter-departmental meeting using this opportunity to encourage the interactivity with reservation team and to review the operational standards and procedures.</li><li>
To share daily activity highlights with the Revenue Manager, including internal and external guest opportunities.</li><li>
To be an ambassador of the hotel, in and outside the workplace.</li><li>
To ensure uncompromising levels of cleanliness and maintenance through each employee&rsquo;s responsibility.</li><li>
To interview potential candidates and assist in new employees' integration in liaison with People and Culture department.</li><li>
To create an atmosphere of high morale and happy working relationship among the staff.</li><li>
To conduct staff evaluations and surveys.</li><li>
To develop staff motivation and performance through action plans.</li><li>
To become involved in staff retention and satisfaction.</li><li>
To ensure training and regular &ldquo;refresher&rdquo; courses are conducted and attended as scheduled.</li></ul> 

Qualifications 
<ul><li>
Previous customer related experience required.</li><li>
Previous Property Manager System experience preferred.</li><li>
Previous Reservation Managerial experience for 2 years is required.</li><li>
Computer literate in Microsoft Window applications required.</li><li>
Strong interpersonal and problem-solving abilities.</li><li>
Highly responsible &amp; reliable.</li><li>
Ability to work well under pressure in a fast-paced environment.</li><li>
Ability to work cohesively as part of a team.</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times.</li><li>
Luxury hotel sales experience, having had varied market mix experience.</li></ul> 

Additional Information 
Visa Requirements:
Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Cluster Reservations Manager

Crowne Plaza Hotel

<div>We&rsquo;re looking for a results-driven Reservation Manager to lead our reservations team. As part of the IHG family, you&rsquo;ll manage all aspects of the reservation process, ensuring maximum occupancy and revenue while delivering exceptional guest service. You&rsquo;ll oversee booking strategies, coordinate with sales and front office teams, and ensure smooth, efficient operations aligned with IHG brand standards.

Key Responsibilities

Manage the reservations team, providing leadership, coaching, and performance feedback.

Oversee daily reservation operations, ensuring accuracy and efficiency.

Develop and implement strategies to maximize room occupancy and revenue.

Monitor booking trends, analyze data, and adjust strategies accordingly.

Ensure all guest inquiries and booking requests are handled promptly and professionally.

Collaborate closely with Sales, Revenue Management, and Front Office departments.

Maintain up-to-date knowledge of distribution channels, online travel agencies (OTAs), and reservation systems.

Prepare regular reports on reservations performance and forecast future demand.

Ensure compliance with IHG brand standards, policies, and procedures.

Key Skills &amp; Experience

Proven experience in hotel reservations management or related roles.

Strong leadership and team management skills.

Excellent communication and customer service abilities.

Analytical mindset with proficiency in reservation systems and revenue management tools.

Ability to work under pressure and meet targets.

Knowledge of distribution channels and online booking platforms.

Flexibility to work varied shifts, including weekends and holidays.

At IHG, we care about our people and guests. When you join us, you become part of a global family dedicated to delivering True Hospitality for Good.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservation Manager

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
<h3 class="jobSectionHeader">About the role
</h3>Four Seasons Resort Sharm El Sheikh is seeking an experienced and results-driven Reservations Manager to oversee the reservations operation and contribute to maximizing revenue and guest satisfaction. This role is vital in leading the team to provide seamless, high-quality service while ensuring room availability and pricing are managed strategically.
<h3 class="jobSectionHeader">What you will do
</h3><ul><li>Lead, train, and mentor the Reservations team, ensuring professional and efficient service in line with Four Seasons standards.
</li><li>Manage room and rate availability to maximize occupancy and revenue, using strategic forecasting and analysis.
</li><li>Collaborate with the Sales team to manage group bookings, ensuring accurate tracking of files, cut-off dates, and special requirements.
</li><li>Oversee daily operations including handling VIP bookings, return guest preferences, and special requests.
</li><li>Control and analyze daily pick-up, cancellations, no-shows, and sources of reservations to guide business decisions.
</li><li>Prepare and distribute daily, weekly, and monthly occupancy and revenue forecasts.
</li><li>Maintain accurate records and ensure timely distribution of reservation confirmations and guest communication.
</li><li>Resolve guest concerns and billing disputes with professionalism and discretion.
</li><li>Ensure all staff are trained in hotel services, room categories, and upselling techniques to enhance revenue and guest experience.
</li><li>Liaise with other Four Seasons properties and local Reservations Managers to share best practices and enhance performance.
</li></ul><h3 class="jobSectionHeader">What you bring
</h3><ul><li>Education: Bachelor's degree in hospitality management or related field, or equivalent combination of education and experience.
</li><li>Experience: Minimum 2 years in a managerial role within the (Reservations Department or Rooms Division) with proven success in leading and developing a team.
</li><li>Leadership &amp; Communication: Strong leadership skills with excellent interpersonal, verbal, and written communication abilities in English, additional languages are an advantage.
</li><li>Technical Skills: Proficiency in Microsoft Office (Excel, Word, Outlook) and strong overall computer literacy.
</li><li>Systems Knowledge: Hands-on experience with hotel property management system.
</li><li>Problem-Solving &amp; Organization: Ability to remain composed under pressure, prioritize tasks effectively, and maintain accuracy in high-volume situations.
</li><li>Guest Focus: Demonstrated commitment to exceptional guest service, ensuring each reservation inquiry is handled with care, accuracy, and professionalism.
</li></ul><h3 class="jobSectionHeader">What we offer:
</h3><ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Employee Discount for stays at any Four Seasons worldwide
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li><li>Transportation provided to and from the resort
</li><li>Career advancement opportunities within the Four Seasons global network
</li><li>Work in a multicultural, supportive team in one of Egypt&rsquo;s most beautiful Red Sea destinations
</li></ul><h3 class="jobSectionHeader">Schedule &amp; Hours:
</h3><ul><li>Full-time position</li></ul></div>

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