reservations manager

Hilton

<div>Reservations Manager
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. 
 
 
What will I be doing? 
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Maximise occupancy levels by reviewing and revising revenue strategies</li>
<li>Work with the Sales and Events Teams to maximise corporate and group rates</li>
<li>Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Assist in the recruiting, managing, training and developing of the Team</li>
<li>Participate in the organisation of hotel promotional activities</li></ul>
What are we looking for? 
A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience with reservations in the hotel/leisure sector</li>
<li>Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets</li>
<li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members</li>
<li>Excellent organisation and planning skills</li>
<li>Accountable and resilient</li>
<li>Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li>
<li>Relevant degree, in a business discipline, from an academic institution</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25139279
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; no work experience required.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Understanding Markets &amp; Maximizing Revenue
 
 
 
 <ul>
 <li>
 Identifies new reservations sales business to achieve personal and property revenue goals.
 </li>
 <li>
 Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
 </li>
 <li>
 Closes the best opportunities for the property based on market conditions and property needs.
 </li>
 <li>
 Monitors same day selling procedures to maximize room revenue and control property occupancy.
 </li>
 <li>
 Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
 
 
 </li>
 </ul>
 
 Conducting Daily Reservations Sales Activities
 
 
 
 <ul>
 <li>
 Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
 </li>
 <li>
 Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
 </li>
 <li>
 Uses sales resources and administrative/support staff effectively.
 </li>
 <li>
 Assists in monitoring group reservation forecast data.
 </li>
 <li>
 Coordinates with sales and Convention Services to process rooming lists and reservation cards.
 </li>
 <li>
 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
 </li>
 <li>
 Assists with monitoring accuracy of reservation sales orders within tracking systems.
 </li>
 <li>
 Tracks no-show reservations and processes charges as needed.
 </li>
 <li>
 Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
 </li>
 <li>
 Manages wait list and prioritizes order of wait list contacts to be made.
 </li>
 <li>
 Prepares work and maintenance orders.
 
 
 </li>
 </ul>
 
 Providing Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.
 </li>
 <li>
 Services our customers in order to grow share of the account.
 </li>
 <li>
 Provides excellent customer service consistent with the daily service basics of the brand.
 </li>
 <li>
 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
 </li>
 <li>
 Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
 </li>
 <li>
 Handles guest complaints and disputes following the instant pacification procedures.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resource Activities
 
 
 
 <ul>
 <li>
 Monitors reservations sales agents while on phone calls.
 </li>
 <li>
 Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Utilizes all available on the job training tools for employees.
 </li>
 <li>
 Creates monthly labor scheduling for team.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Utilizes applicable intranet for resources and information.
 </li>
 <li>
 Creates contracts as required.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Propel Consult

Job Overview:The Reservations Manager is responsible for overseeing all aspects of the reservation process, ensuring seamless guest booking experiences and maximizing occupancy. This role is pivotal in shaping the first impression of the restaurant and coordinating with internal teams to deliver exceptional service.Key Responsibilities:1. Maintain accuracy and organization of the reservation system and guest database2. Provide prompt, courteous, and professional responses to all reservation inquiries3. Manage group bookings, special requests, and VIP arrangements with discretion and precision4. Coordinate seating plans with the Head Hostess and service team to optimize flow and guest satisfaction5. Monitor daily reservation trends and adjust availability to maximize revenue6. Communicate promotional packages, events, and booking policies clearly to guests7. Collaborate with marketing and operations to support campaigns and guest outreach8. Resolve booking conflicts or guest concerns with diplomacy and efficiency9. Ensure all reservation confirmations and follow-ups are completed in a timely manner10. Maintain confidentiality and professionalism in handling guest dataKey Competencies1. Strong organizational and multitasking abilities2. Excellent interpersonal and communication skills3. Proficiency in reservation software and digital tools4. Ability to remain calm and solution-oriented under pressureJob Types: Full-time, PermanentPay: Up to BD400.000 per month

Crowne Plaza Hotel

<div>The Assistant Reservations Manager is responsible for supporting the Reservations Manager in overseeing the daily operations of the reservations department, ensuring accuracy, efficiency, and revenue optimization. The role requires strong leadership, attention to detail, and the ability to deliver exceptional guest service while maximizing room revenue and occupancy.

YOUR DAY-TO-DAY:
<ul>
<li>Assist in managing daily reservations operations, ensuring all bookings are processed accurately and efficiently.</li>
<li>Support in implementing revenue management strategies to maximize occupancy and room revenue.</li>
<li>Monitor room availability, rates, and inventory control to avoid overbooking and optimize yield.</li>
<li>Review and verify group reservations, corporate bookings, and special requests.</li>
<li>Coordinate with the Sales, Front Office, and Revenue teams to ensure smooth handling of reservations.</li>
<li>Respond promptly and professionally to guest inquiries, booking requests, and complaints via phone, email, or online platforms.</li>
<li>Ensure guest preferences, special requests, and VIP bookings are communicated and handled effectively.</li>
<li>Maintain a high standard of service and hospitality, ensuring guest satisfaction before arrival.</li>
<li>Supervise and guide reservations agents to ensure adherence to hotel policies and procedures.</li>
<li>Assist in scheduling, training, and motivating the reservations team to achieve performance targets.</li>
<li>Support performance evaluations and provide coaching to improve team productivity and service quality.</li>
<li>Ensure effective use of the Property Management System (PMS) and reservation platforms.</li>
<li>Monitor and maintain accurate data entry of reservations, guest profiles, and reporting.</li>
<li>Generate daily, weekly, and monthly reports on occupancy, revenue, and forecasting.</li>
<li>Assist in managing billing, deposits, and payment policies for reservations.</li>
<li>Ensure compliance with hotel standards, brand requirements, and reservation procedures.</li>
<li>Maintain confidentiality of guest and business information at all times.</li>
</ul>
WHAT WE NEED FROM YOU:
<ul>
<li>Bachelor&rsquo;s degree in Hospitality Management or related field preferred.</li>
<li>Minimum 2&ndash;3 years of experience in hotel reservations, front office, or revenue management.</li>
<li>Prior supervisory or assistant managerial experience is an advantage.</li>
<li>Strong knowledge of PMS/CRS systems (Opera, Fidelio, or similar).</li>
<li>Excellent communication, negotiation, and organizational skills.</li>
<li>Analytical mindset with attention to detail and accuracy.</li>
<li>Ability to lead, motivate, and develop a team.</li>
<li>Strong customer service orientation with problem-solving abilities.</li>
<li>Flexibility to work shifts, weekends, and holidays as required.</li>
</ul>
WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you&rsquo;ll become part of our ever-growing global family.
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 
<div></div> 
<div>Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Assistant Reservations Manager

Modern Growth Technologies Pvt. Ltd.

Job Responsibilities:&middot; Responsible for handling duties as the second person in command to the Head of the department.&middot; Responsible for supervising the team performance and on floor delivery of tasks&middot; To answer the queries of the guests through mail &amp; over the phone &amp; up selling the services using the best marketing skills.&middot; Responsible for achieving set revenue targets by maximizing sales along with the team.&middot; Ensure that customer queries/ complaints are addressed in a timely and efficient manner.&middot; Ensure customer satisfaction at all times by providing quality services to meet individual customer needs.&middot; To identify sales opportunities and effectively present key features and benefits of product(s) to secure new business.&middot; Complies with administration requirements &amp; ensures productive use of all resources to achieve organizational objectives.&middot; To ensure that all client details are fully completed, including marketing information.&middot; To ensure that you have knowledge of your own and competitors titles in order to achieve the requirements of this role.&middot; To constantly seek out new revenue generating opportunities to ensure that company targets are met.Required Candidate profile:&middot; 8 to 10 years of experience in travel sales (International Process) or global reservations&middot; Preferably from the Travel/ Hotel/ Hospitality industry . Knowledge of APAC &amp; Europe travel market is a plus&middot; Excellent communication and presentation skills&middot; High energy levels, good analytical &amp; problem solving skills, organizing skills, positive attitude.&middot; Should possess exceptional leadership skills and attention to detail&middot; Comfort working in day and afternoon shift on rotational basisHiring for the below processes:1. APAC - Shift Window: 7 AM to 9:30 PM2. Europe - Shift Window: 1 PM TO 11:30 PMShift Duration: 8.5 HoursJob Types: Full-time, PermanentPay: &#8377;600,000.00 - &#8377;850,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Life insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Kalkaji, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current CTC Per Annum? </li><li>What is your expectation?</li><li>Do you have a destination knowledge of APAC ?</li><li>Do you have a destination knowledge of Europe ? </li><li>Are you comfortable with an afternoon shift (UK Shift)? </li><li>What is your notice period ? </li><li>Have you handled a team before? </li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Hospitality: 6 years (Required)</li><li>Reservations : 6 years (Required)</li><li>Travel Sales: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Sales & Reservations Manager

Search 10000+ Reservations manager jobs near you this October. New roles added regularly across leading industries. Apply today.

10000 reservations manager jobs NEAR_ME

Reservations Manager

Reservations Manager

Reservations Manager

Reservations Manager

Reservations Manager

Assistant Reservations Manager

Sales & Reservations Manager