reservations manager

Hilton

<div>Reservations Manager
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. 
 
 
What will I be doing? 
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Maximise occupancy levels by reviewing and revising revenue strategies</li>
<li>Work with the Sales and Events Teams to maximise corporate and group rates</li>
<li>Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Assist in the recruiting, managing, training and developing of the Team</li>
<li>Participate in the organisation of hotel promotional activities</li></ul>
What are we looking for? 
A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience with reservations in the hotel/leisure sector</li>
<li>Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets</li>
<li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members</li>
<li>Excellent organisation and planning skills</li>
<li>Accountable and resilient</li>
<li>Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li>
<li>Relevant degree, in a business discipline, from an academic institution</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Manager

<div>Assistant Reservations Manager - Waldorf Astoria Doha Lusail
An Assistant Reservations Manager supports the Reservations team in achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. 
 
 
What will I be doing? 
The Assistant Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Maximise occupancy levels by reviewing and revising revenue strategies together with the Reservations Manager</li>
<li>Work with the Sales and Events Teams to maximise corporate and group rates</li>
<li>Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Assist in the recruiting, managing, training and developing of the Team</li>
</ul>What are we looking for? 
An Assistant Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience with reservations in the hotel/leisure sector</li>
<li>Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets</li>
<li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members</li>
<li>Excellent organisation and planning skills</li>
<li>Accountable and resilient</li>
<li>Flexibility to respond to a range of different work situations</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li>
<li>Relevant degree, in a business discipline, from an academic institution</li> 
</ul> 
 
What will it be like to work for Hilton? 
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Assistant Reservations Manager - Waldorf Astoria Doha Lusail

DoubleTree by Hilton Port Saeed

Role DescriptionThis is a full-time, on-site Reservation Manager role based in Dubai. The Reservations Manager will oversee and manage all reservation operations, ensuring a seamless experience for guests. Daily tasks include managing reservations systems effectively, supervising the reservations team, ensuring optimal room occupancy, providing exceptional customer service, and delivering prompt and accurate booking confirmations. The role also entails coordinating with the sales team to optimize revenue and implementing staff training to ensure operational efficiency and guest satisfaction.Qualifications<ul><li>Proficiency in managing Reservations and enhancing room occupancy strategies.</li><li>Strong Customer Service skills with a focus on providing exceptional guest experiences.</li><li>Excellent Communication skills, both verbal and written, for interacting with guests and staff.</li><li>Sales orientation and the ability to support revenue optimization efforts.</li><li>Experience with training and leading reservations teams is an advantage.</li><li>Ability to work in a fast-paced environment and meet deadlines.</li><li>Familiarity with hotel reservation systems and proficiency in using relevant software.</li><li>Bachelor&rsquo;s degree in Hospitality, Business Management, or a related field is preferred.</li></ul>Job Type: Contract Contract length: 24 months

Reservation Manager

Best Plaza West Bay Hotel

To supervise/manager the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targetsAt Best Plaza West Bay Hotel&reg;, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them, we need you to stay One Step Ahead and:<ul><li>Create Confidence &ndash; by being an expert at what you do; by acting and looking the part and adapting your style to match your guests&rsquo; pace in all you do.</li><li>Encourages Success &ndash; by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced.</li></ul>&middot; Make It Happen &ndash; by being perceptive to your guests&rsquo; needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.Duties and Responsibilities<ul><li>Sell the Best Plaza West Bay Hotel products and services using up-selling and suggestive selling techniques.</li><li>Promote the Hotel&rsquo;s products and services.</li><li>Maintain a high level of product and service knowledge about all Best Plaza West Bay Hotel in your region.</li><li>Develop and maintain a regular pattern of sales calls.</li><li>Record and process reservations made by phone/fax/email.</li><li>Accept wait list reservations.</li><li>Process amendments to reservations such as extensions, early departures, etc.</li><li>Manage &ldquo;no show&rdquo; reservations by investigation and recording of same.</li><li>Record special billing arrangements for groups and conventions.</li><li>Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.</li><li>Maintain knowledge of special rates/ offers/ promotions.</li><li>Monitor reservation levels and inform Managers of current and future occupancy rates.</li><li>Prepare reports as requested (eg to travel agents, business houses etc).</li><li>Prepare reservation sales reports.</li><li>Co-operate with the company to achieve compliance with FLS legislation.</li><li>Not undertake any activity which compromises their personal FLS, or the FLS of others.</li><li>Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department.</li></ul>SELF MANAGEMENT<ul><li>Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook</li><li>Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.</li><li>Comply with Time and Attendance Policies set by the hotel.</li><li>Actively participate in training and development programs and maximize opportunities for self-development</li><li>Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety</li><li>Familiarize yourself with emergency and evacuation procedures</li><li>Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager</li><li>Comply with the hotel Code of Conduct</li><li>Familiarize self with the company values and model desired behaviors.</li><li>Perform all tasks as directed by the Manager in pursuit of the achievement of business goals</li></ul>Job Type: Full-timeExperience:<ul><li>current positions as Reservations Agent in hotel: 1 year (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Reservations Agent

IHG Hotels & Resorts

<div>Job Responsibilities:
Financial returns:<ul><li>
Using the IHG tools provided and in compliance with the IHG standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates (with the Director of F&amp;B), Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account.</li><li>
Understand the composition of hotel profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.</li><li>
Facilitate the Revenue Room Meeting (which the GM chairs) and generates reports and analyses needed for these meetings, displaying key facts/trends etc., on the revenue room walls</li><li>
Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings. Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.</li></ul>
People :<ul><li>
Manage day-to-day reservation &amp; revenue activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.
</li><li>Educate and train Revenue &amp; Reservations team that is responsible for developing new reservations and implementing revenue strategies. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
</li><li>Work with other department managers to ensure proper staffing levels based on business.</li><li>
Ensure Workforce Optimization Tool is aligned with correct business inputs.</li></ul>
Guest experience:<ul><li>
Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room Taskforce in relation to the hotel&rsquo;s pricing and market mix strategy.</li><li>
Conduct weekly rate/sell strategy (yield) meetings with General Manager, DOSM, Front Office Manager and Events Manager.</li></ul>
Responsible business:<ul><li>
Identify operational problems that reduce the effectiveness of revenue activities and overall hotel sales performance and work with appropriate department on solutions.</li><li>
Perform other duties as assigned. May also serve as manager on duty.</li></ul>
Accountability :
This is the top Reservation/Revenue job in a full or limited service hotel and may include meeting space and/or catering facilities. May manage professional level and administrative reservation and revenue members.
Qualifications and requirements :
Bachelor&rsquo;s degree / higher education qualification / equivalent in business/hotel administration or related field, and Four to Ten years of experience in a hospitality or hotel reservations setting with direct supervisory experience over a Revenue /Reservations team, or an equivalent combination of education and work experience. Must speak local language. Other languages preferred.
What we offer
<div>We&rsquo;ll reward all your hard work with a great work environment and benefits &ndash; including but not limited to F&amp;B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.</div><div>
</div><div>Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together &ndash; we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.</div><div>
</div><div></div><div>At IHG Hotels &amp; Resorts, we are proud to be an equal opportunity employer. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.</div><div>
</div>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Revenue Manager - InterContinental Jeddah

AutoCamp- Nature's Boutique Hotel

<div>Description:

Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure.
The Reservation &amp; Guest Service Manager will be responsible for all reservations sales operations. They will strive to ensure outstanding guest service is provided on each and every call and will coach the reservations team to exceed their revenue, and guest delight goals. The Reservation &amp; Guest Service Manager will excel at managing a remote team of reservations agents and will utilize technology to maximize efficiency and effectiveness in exceeding departmental goals.
AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world&rsquo;s top outdoor destinations &ndash; we call it Outdoor Hospitality.
Sound good? We&rsquo;d love to hear from you. Be sure to attach both a resume and a cover letter telling us about your relevant experience and salary requirements. Please Note: Resumes submitted without a cover letter will be crumpled up and used as campfire kindling.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Manages all Reservations Sales and Call Center Guest Service operations. Responsible for planning department goals and directing Team Members to achieve results. Provides guidance and direction to ensure overall departmental success.</li><li>
Will be responsible for scaling up our in-house reservations team to match our growth trajectory as well as to schedule that team based on call volume.</li><li>
Will create Agent Training materials as well as a system for keeping the team updated on any hotel policy or amenity changes.</li><li>
Will manage a system of integrated, hospitality focussed call tracking software and booking softwares.</li><li>
Participates in the hiring process by interviewing potential Team Members and selecting those that best meet staffing needs. Participates in management training.</li><li>
Manages Relationship with 3rd Party Overflow call center provider.</li><li>
Follow all Human Resources policies. Ensures Team Members receive any required training or attend mandatory meetings.</li><li>
Monitors and develops Team Member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.</li><li>
Monitors and assesses service and satisfaction trends, evaluates and addresses issues and makes improvements accordingly.</li><li>
Initiates and implements up-selling techniques to promote services and facilities to maximize room occupancy and overall revenue.</li><li>
Ensures Team Members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.</li><li>
Ensures Team Members are kept informed about policies and procedures.</li><li>
Monitors all reservations systems to ensure data is flowing between them accurately and efficiently. Ensures all Team Members have clear understanding of data entry</li><li>
standards and expectations.</li><li>
Resolves customer complaints and anticipates potential problems by reviewing and monitoring complaints, operational issues, business flow and Team Member performance to ensure high levels of customer satisfaction and quality.</li><li>
Follows all safety policies and procedures. Reports potential safety issues to the VP whenever observed and takes immediate action to resolve in emergency situations.</li><li>
Reporting to work as scheduled (on time and on a regular basis) is an essential function of the job.</li><li>
Maintains up-to-date awareness of area activities and market trends.</li><li>
Promote awareness of our brand internally and externally.</li><li>
Develops and maintains positive working relationships with all Supervisors and Team Members, and supports the team to reach common goals.</li><li>
Represents AutoCamp professionally including at trade shows, conferences, and other events to drive group business</li><li>
Ensures group expectations and details communicated by customers are met on-property to insure a 5-star experience.</li><li>
Manages reservations specific technology as well as any relationships with those tech vendors and distribution partners such as Hilton</li><li>
Makes merit decisions within budget or established guidelines. Determines promotions within company policy.</li><li>
Approves leave and time away from work within company policy. Enters schedules and monitors timecards for accuracy.</li><li>
Responds to emergency calls and ensures operational support areas are covered to provide excellent customer service.</li><li>
Monitors and maintains the Reservations systems and equipment to ensure their optimum performance.</li><li>
Runs and analyzes various reports to monitor customer satisfaction, occupancy, revenue, competitive situations, etc.</li><li>
Attends all required meetings.</li></ul>
Requirements:

Required Education &amp; Experience:<ul><li>
High school diploma or GED.</li><li>
At least 2 year prior hotel reservation sales manager experience preferably high-end boutique or resort destinations.</li><li>
Experience with Synxis and the NAVIS suite of products is a plus.</li><li>
Multi-property reservation sales experience is a plus.</li><li>
Experience managing a remote team is a plus.</li></ul>
The right person will have:<ul><li>
Demonstrated ability to achieve sales goals</li><li>
Working knowledge of Cloud Based Applications; knowledge of Google Suite products preferred.</li><li>
Clear, concise written and verbal communication skills</li><li>
Must have a passion for the great outdoors.</li><li>
Thoroughness and an Attention to Detail</li><li>
Excellent and Attentive Customer Service</li><li>
Must be a MacGyver, and able to find solutions when problems arise</li></ul></div>

Reservation & Guest Service Manager

Khalidia Palace Hotel Dubai by Mourouj Gloria

We are seeking an exceptional Reservations / Revenue Assistant Manager with proven expertise in luxury hospitality to optimize revenue performance, maximize profitability, and support world-class guest experiences. This role is ideal for a strategic, analytical professional who thrives in a fast-paced, data-driven environment and consistently delivers 5-star commercial results.Key Responsibilities<ul><li>Lead and support all Reservations and Revenue operations, including Reservations, Distribution, Forecasting, and Pricing</li><li>Assist in developing and executing revenue management strategies to maximize ADR, Occupancy, and RevPAR</li><li>Monitor market trends, demand patterns, and competitor pricing to ensure optimal rate positioning</li><li>Oversee reservations processes to ensure accuracy, efficiency, and adherence to brand standards</li><li>Manage room inventory, rate structures, restrictions, and yield controls across all distribution channels</li><li>Optimize OTA performance, channel mix, and distribution costs</li><li>Collaborate closely with Sales, Marketing, Front Office, and Finance teams to drive total revenue performance</li><li>Prepare forecasts, budgets, pace reports, and detailed revenue analysis</li><li>Analyze KPIs and recommend corrective strategies to enhance commercial results</li><li>Ensure compliance with luxury brand standards, SOPs, and revenue management best practices</li><li>Support training and development of Reservations team members</li></ul>Required Qualifications<ul><li>Degree or Diploma in Hospitality Management, Business Administration, Finance, or related discipline</li><li>Minimum 5 years&rsquo; experience in Reservations and/or Revenue Management within a 5-star or luxury hotel</li><li>At least 3 years&rsquo; experience in a leadership role such as Reservations Manager, Revenue Manager, or equivalent</li><li>Advanced proficiency in Oracle OPERA PMS</li><li>Strong working knowledge of Revenue Management Systems (RMS) and Channel Management platforms</li><li>Excellent command of English; additional languages are highly desirable</li></ul>Core Competencies &amp; Skills<ul><li>Strong commercial acumen with a strategic and analytical mindset</li><li>Advanced numerical, forecasting, and data interpretation skills</li><li>Excellent communication, influencing, and stakeholder management abilities</li><li>Proven ability to perform under pressure and make sound commercial decisions</li><li>High attention to detail with a results-oriented approach</li><li>Professional grooming and impeccable presentation standards</li><li>Flexibility to work extended hours during peak business periods</li></ul>How to Apply: Submit your resume via Indeed or email to dxbkp.hr@gloria-hotels.com.Job Type: Full-timeWork Location: In person

Reservations / Revenue Assistant Manager

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