reservations manager

City Centre Rotana Doha

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 This position is based at City Centre Rotana Doha
 
 
 As an Assistant Reservations Manager you are responsible to promote a professional image to the client with an effective communication on all reservation related matters to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Ensure all administration procedures are maintained to hotel and company standards
 </li>
 <li>
 Maintain during the reservation process of groups a close relationship with group leaders and co-ordinate and finalize all requirements with them
 </li>
 <li>
 Possess thorough knowledge of current rates and promotions and promote, upsell and cross sell at all times
 </li>
 <li>
 Understand the hotel credit policy and ensure it is applied while making group reservations
 </li>
 <li>
 Positively contribute to all the sales activities within the hotel and maximize sales opportunities
 </li>
 <li>
 Anticipate clients needs and ensure that credit and billing instructions are clearly mentioned and supported
 </li>
 <li>
 Ensure all reservations and requests are confirmed within 24 hours
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with previous experience within the Reservation Department of a hotel. Excellent written and verbal English and Arabic languages communication skills and strong interpersonal and negotiation skills are essential. Computer literacy and previous experience with Opera is highly recommended.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach. You portray a structured and goal oriented work philosophy and possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Teamwork
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Effective Communication
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Driving for Results
</div>

Assistant Reservations Manager - Arabic Speaker

Anantara Hotels & Resorts

<div>
 
 Job Location:
 
 
 
 Anantara Al Jabal Al Akhdar Resort
 
 
 Anantara Hotels &amp; Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning &lsquo;without end&rsquo;, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression &mdash; for our guests and for our people.
 
 
 Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world&rsquo;s most captivating locales &mdash; from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
 
 
 <ul>
 <li>
 Promotes a helpful and professional image to the client and gives full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude.
 </li>
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 Is thorough with the application of room reservations and group reservations procedures.
 </li>
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 Knows the required operation procedures of Opera (or any other system in use) and maintains an awareness of guest profile through system.
 </li>
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 Shows complete product knowledge, understand rate structure and apply rate management.
 </li>
 <li>
 Ensures all administration procedures are maintained to hotel and company standards.
 </li>
 <li>
 Answers all incoming calls to reservations as per the hotel standards.
 </li>
 <li>
 Positively contributes to the sales activities within the hotel and maximizes sales opportunities.
 </li>
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 Anticipates client&rsquo;s needs.
 </li>
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 Attends training sessions when required and operates in line with the training and information received.
 </li>
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 Ensures fax machine is checked and correspondence is placed in the in-tray at the start of the shift.
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 Ensures information received by fax is inputted and tallies with computer.
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 Ensures all reservations and requests are confirmed to correctly and within 24 hours.
 </li>
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 Prioritizes work daily.
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 Maintains filing on a daily basis and sets up new files when necessary.
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 Understands 6pm release action and follows the guarantee procedure.
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 Has a thorough knowledge of current rates and promotions. Promotes up-sells and cross sells at all times. Identifies and communicates sales leads.
 </li>
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 Understands the Hotel&rsquo;s Credit Policy and ensures it is applied.
 </li>
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 Should check two to three times a day on line Reservations on CRS and other extranets (If not interfaced).
 </li>
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 Should be aware of aware of updating rates and availability on all channels.
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 Should assist Reservations Manager for all weekly and monthly reports.
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 Co-operates in the performance of any reasonable task requested by the management.
 
 
 </li>
 </ul>
 Not the right fit? Set up email alerts as new job postings become available that meet your interest!
</div>

Reservations Agent

City Seasons Dubai Hotel

Role DescriptionThis is a full-time on-site role located in Dubai for a Reservations Agent. The Reservations Agent will be responsible for handling guest reservations, maintaining efficient communication via phone and email, providing excellent customer service to meet customer satisfaction, and supporting receptionist duties when required. The role also involves ensuring accurate record-keeping and contributing to the seamless operation of the reservations department.Qualifications<ul><li>Strong understanding of Phone Etiquette with experience in handling inbound and outbound calls professionally.</li><li>Proficiency in Reservations processes, including booking systems and availability management.</li><li>Exceptional Customer Service skills to ensure guest satisfaction and deliver a positive experience.</li><li>Excellent Communication skills to engage effectively with guests and team members.</li><li>Ability to perform Receptionist Duties such as efficiently managing guest inquiries and assisting with administrative tasks.</li><li>Proficiency in hotel management software and Microsoft Office is advantageous.</li><li>Fluency in English is required; additional language skills are a plus.</li><li>Previous experience in the hospitality sector or a similar role is preferred but not mandatory.</li><li>Ability to work flexible hours, adapt to a fast-paced environment, and maintain professionalism at all times.</li></ul>Job Types: Full-time, PermanentWork Location: In person

DoubleTree by Hilton Port Saeed

Role DescriptionThis is a full-time, on-site Reservations Agent role based in Dubai. The Reservations Agent will handle incoming calls and online inquiries, provide accurate information about availability, rates, and services, and create or modify reservations in the system. Responsibilities include confirming bookings, processing changes or cancellations, coordinating with reception and other departments, and maintaining up-to-date records. The role involves managing guest queries, resolving issues in a professional manner, following established procedures, and ensuring that each interaction reflects high standards of customer service.<ul><li>Qualifications</li><li>Strong customer service skills, with experience handling guest inquiries and resolving concerns professionally and courteously.</li><li>Proficiency in phone etiquette and communication, including clear spoken English and active listening skills.</li><li>Hands-on experience with reservations processes, booking systems, and basic administrative tasks related to guest bookings.</li><li>Familiarity with receptionist duties, such as managing front desk communications, coordinating with other departments, and maintaining organized records.</li><li>Ability to work on-site in Dubai, with flexibility to work shifts, weekends, and holidays as needed.</li><li>Basic computer literacy and comfort using reservation or property management software; prior hospitality experience is an advantage.</li><li>Attention to detail, strong time management, and the ability to handle multiple requests accurately in a fast-paced environment.</li></ul>Work Location: In person

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.
 
 
 <ul>
 <li>
 Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
 </li>
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 Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism
 </li>
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 Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests
 </li>
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 Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences
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 Analyze booking patterns and guest preferences to support revenue optimization initiatives
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 Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions
 </li>
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 Maintain organized records and documentation to ensure data integrity and compliance with company policies
 </li>
 <li>
 Identify opportunities to upsell services and packages while remaining transparent about offerings
 </li>
 <li>
 Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality
 </li>
 <li>
 Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Required Skills &amp; Experience:
 
 
 <ul>
 <li>
 Previous experience in a reservations, customer service, or hospitality role (preferred but not required for motivated candidates)
 </li>
 <li>
 Strong listening and interpersonal skills with the ability to build rapport with diverse guests
 </li>
 <li>
 Excellent verbal communication skills in English; additional language proficiency is a valuable asset
 </li>
 <li>
 Proficiency with computer systems and reservation management software
 </li>
 <li>
 Exceptional attention to detail and accuracy in data entry and record-keeping
 </li>
 <li>
 Ability to multitask effectively and prioritize in a high-volume environment
 </li>
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 Strong problem-solving skills with a proactive approach to resolving issues
 </li>
 <li>
 Demonstrated ability to work collaboratively within a team structure
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 <li>
 Flexibility to adapt to changing circumstances and learn new processes quickly
 </li>
 <li>
 Goal-oriented mindset with a commitment to achieving performance targets
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

MTS Globe

<div>Company: Desert Gate Tourism - UAE

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.

Reservations Handling:
<ul><li>
Respond promptly to all client and agent inquiries and reconfirm requests in a timely and professional manner.</li>
<li>Enter and maintain accurate reservation details in the booking system for all requested services (hotels, transfers, excursions, etc.).</li>
<li>Reconfirm bookings with internal departments and external suppliers as required.</li>
<li>Advise on availability and pricing, offering suitable alternatives in case of unavailability.</li>
<li>Handle incoming calls from clients and agents, ensuring queries are resolved efficiently.</li>
<li>Proactively upsell excursions, transfers, and value-added services to maximize revenue opportunities.</li>
<li>Manage bookings through online reservation portals of selected partners when applicable.</li>
<li>Forward booking confirmations and invoices to clients, including those on auto-invoicing.</li>
<li>Communicate any changes or arrival irregularities to partners and coordinate with operations for smooth delivery.</li>
<li>Support operations by ensuring all services are reconfirmed before guest arrival.</li>
<li>Assist in preparing quotations and product descriptions for offers as required.</li>
</ul>
Internal &amp; External Coordination:
<ul><li>
Liaise with internal departments such as Transfers, Sales, Excursions, Visas, and Accounts to resolve issues and provide booking updates.</li>
<li>Collaborate with suppliers to address and resolve any partner-related issues effectively and promptly.</li>
</ul>
Managing Complaints in a Constructive Manner:
<ul><li>
Listen to client requests &amp; concerns with empathy and professionalism, ensuring prompt resolution.</li>
<li>Take appropriate action to address complaints, escalating unresolved issues to senior management if necessary.</li>
<li>Follow up with clients to ensure satisfaction and maintain a positive brand reputation.</li>
</ul>
More about Desert Gate Tourism

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate (www.desertgate.ae) is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate</div>
 
<div><ul><li>Bachelor&rsquo;s degree in Tourism, Hospitality Management or related field</li>
<li>Industry Experience - minimum of 3 years of experience in a reservations role in tourism or hospitality. Prior experience handling CIS market clientele is required for this role.</li>
</ul><ul><li>Problem-Solving Skills - demonstrated experience of resolving customer queries or last-minute requests and handling conflicts and complaints in a constructive manner.</li>
</ul><ul><li>Technical Acumen - strong working knowledge of reservations systems and platforms, including FIT booking tools.
</li><li>Market Knowledge &ndash; familiarity with CIS source markets, customer behavior, and travel preferences.</li>
<li>IT Proficiency - good working knowledge of Microsoft Office and proficiency in relevant reservation systems.</li>
<li>Communication - excellent verbal and written communication skills with a focus on excellent customer service. Fluency in English and Russian, other CIS language is required.</li></ul></div>

Destination Specialist (Reservation - CIS Market) - Dubai, UAE

Atlantis The Palm

<div>Agent, Restaurant Reservations
 
(20297) 
A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away. 
The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world&rsquo;s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay. 
Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.
About The Role
Are you comfortable talking and engaging with guests over the telephone? Are you passionate about restaurants and the hospitality industry giving a unique guest experience? Are you able to multi-task without compromising quality? If you possess these skills, we have the perfect job for you at Atlantis Dubai. 
As an Agent, Room Reservations you should be a continuous source of information to help and assist all the guests in their needs, as well as replying to all incoming correspondence promptly. You will also assist in preparing reports and supporting the team, respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding Atlantis Dubai products or services. 
About You
It is essential that you have previous experience in either a call center, or alternatively, prior work history in the front office, guest relations, club lounge, hotel reservations, or similar environment. Impeccable personal presentation, patient when dealing with guests, maintain a positive attitude at all times, pay attention to details, and passionate about customer service. Computer literacy and Opera systems are imperative, and fluency in English is a must. Due to our guest&rsquo;s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers. 
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. 
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</div>

Agent, Restaurant Reservations

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Assistant Reservations Manager - Arabic Speaker

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Destination Specialist (Reservation - CIS Market) - Dubai, UAE

Agent, Restaurant Reservations