reservations manager

FIVE Hotels and Resorts

An Exhilarating OpportunityAre You Ready for a Daring Challenge with The World s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining  FIVE-Star  Hospitality and Setting the Gold Standard across the Industry.Join the FIVE Tribe - and Get Ready to Make Waves.The CandidateA Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A  Can-Do!  Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other  FIVERs  and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Revenue and Reservations Team as Reservations Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!What We re Looking For Previous experience as a Reservations Manager in a Luxury Hotel environment. A hands-on attitude, fuelled by a  Can-Do!  Spirit. An Enthusiastic Energy that sets the tone for a Sensational Guest Experience. 'FIVE-Styled  Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned. Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow  FIVERs.  Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights. Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders. Impeccable communication skills, both verbal and written, with fluency in English (German and additional languages are a Plus). A Proactive Nature, coupled with an impressive Work Ethic, ensuring that every aspect of the Operation is curated to perfection.Key ResponsibilitiesResponds positively to Reservation Inquiries, cultivating future Sales Leads.Provides Prompt and Efficient Service while maintaining FIVE's luxurious standards of service.Always verifies the Understanding and Adherence to FIVE s Policies and Procedures.Trains the Team to Respond to all Customers in a highly professional manner, ensuring Accurate Reservations.Ensures that the Team maintains a high level of Guest Telephone Contact Skills, promoting FIVE through Next-Level Upselling skills.Is fully conversant with all Business Segments, Rates, Offers, and Promotions.Empowers the Team to follow Standard Operating Procedures (SOP) and Achieve Targeted Results, including higher quality calls, lower response time, higher number of calls and emails handled, improved accuracy, and impeccable reservations records, while Adhering to Safety Standards.Maximises Room Revenues and creates Additional Revenue by utilising effective Upselling Techniques and following established strategies.Identifies Sales Opportunities for Revenue Generation through individuals, corporate accounts, wholesalers, and travel management companies.Ensures all agents are equipped to answer Internal and External Phone Calls promptly and efficiently, achieving Sensational Outcomes for all Guest queries and room reservation requests.Supervises the Team to maximise Guest Satisfaction and Comfort, delivering a positive and timely response to Guest Inquiries and problem resolution.Takes responsibility for Duties and Tasks assigned to the role, ensuring all work is carried out in a timely and professional manner with a bold and  FIVE-Styled  Mindset.Delivers on Departmental Plans and Objectives, supporting FIVE s Initiatives and achieving Targets.Collaborates with immediate reports to Control Costs and Inventory, attaining industry-leading Productivity and Performance levels.Builds and maintains Effective Working Relationships while promoting FIVE s Culture and Values, and elevating the  Vibe at FIVE. The Team FIVERs  are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct  Vibe at FIVE  and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime   then Look No Further and Unleash your Next-Level Potential.Sustainable Indulgence at FIVEFIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled  Sustainable Indulgence  Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making  Sustainability without Compromise on Luxury Living  central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

Reservations Manager

Five Hotels and Resorts

Key Responsibilities
Supports the Seamless running of the Reservations Department, ensuring task checklists are actioned, completed, and reviewed daily.
Takes Responsibility for assigned duties and tasks, ensuring all work is carried out in a Timely and Professional manner, maintaining the Bespoke nature of FIVE s Industry-Leading service.
Supervises the Reservations Team, ensuring fellow FIVERs are developed Effectively, fostering a culture of High-Quality standards in relationship building, customer service, selling techniques, and billing.
Manages daily Operations to ensure Efficient, Accurate, and Courteous Reservation services.
Drives the Reservations Team to achieve individual and collective goals, ensuring High Performance and Motivation.
Ensures all FIVE's Policies and Procedures are Meticulously understood and adhered to, always maintaining the Highest Standards of Luxury Service.
Trains the Reservations Team to maintain an Exquisite Level of Quality in both written and spoken communication, promoting FIVE s stunning facilities, events, and upsell opportunities.
Supports and leads Training Initiatives to ensure the Reservations Team responds to all Guests with utmost Professionalism, completing all reservations accurately and meeting guests' expectations.
Demonstrates In-Depth knowledge and understanding of FIVE s operating systems, including but not limited to Opera PMS and Genesys.
Collaborates with Reservations Management Team and the Revenue Team to control inventory, ensuring productivity and performance levels are Consistently met and exceeded.
Builds and maintains Effective Working Relationships while promoting FIVE s culture and values, contributing to the vibrant 'Vibe at FIVE.'
Collaborates with other Departments to ensure a Cohesive Guest experience.
Is fully conversant with all Business Segments, including rates, offers, and promotions, and handles all tasks linked to the Reservations Department with Finesse.
Maximises room revenues and creates additional revenue through Effective upselling techniques and by following Strategic Plans.
Discusses Strategies with Reservations Management and the Revenue Team to enhance daily occupancy levels and Optimise Room Utilisation.
Processes and analyses daily revenue reports, including day-to-day pick-up, full month pick-up reports by segment, daily occupancy reports, weekly trend reports, and others, ensuring Data-Driven Decision-Making.

Assistant Reservations Manager

Joy Suites Hospitality Pvt Ltd.

Oversee the reservation system, ensuring all bookings are accurately recorded and managed, including cancellations and modifications.&middot; Develop and implement strategies for maximizing occupancy and revenue, including setting pricing and promotional offers.&middot; Train and supervise reservation staff, ensuring they provide excellent customer service and adhere to company policies.&middot; Analyze reservation trends and report findings to senior management, making recommendations for future strategies for reservations / bookings.&middot; Coordinate with other departments, such as housekeeping and front desk, to ensure guest requirements are communicated and met with utmost standards.&middot; Handle escalated customer complaints related to reservations, resolving issues in a manner that maintains customer delight and loyalty.&middot; Monitor competitor pricing and occupancy levels, adjusting strategies as necessary to remain competitive in the market.&middot; Implement and maintain a system for managing no-shows and late cancellations, including enforcing penalties where applicable.Job Types: Full-time, PermanentPay: &#8377;16,888.02 - &#8377;52,282.46 per monthExperience:<ul><li>total work: 4 years (Preferred)</li></ul>Work Location: In person

Hotel/ Resort - Reservations Manager

six senses

<div>As Revenue &amp; Reservations Manager (Cluster) I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities
 
As Revenue &amp; Reservations Manager (Cluster), I will assume full responsibility for the efficient operation in the following:
<ul><li>Continually focus on revenue generation and profile building for our resort and spa and for Six Senses.
</li><li>Be responsible for the setup of PMS &amp; CRS to guide and evaluate the room selling strategies.
</li><li>Setup the inventory availability, pricing and daily fluctuations that will be discussed with the Director of Sales &amp; Marketing (DOSM) and coordinated with the reservations team for selling guidelines.
</li><li>Develop overall pricing strategies along with the Director of Sales &amp; Marketing (DOSM) and Group Director of Revenue Management to ensure all target market segments are developed for the long-term benefit of the property&rsquo;s business and growth.
</li><li>Have a thorough knowledge of all facilities and services offered by the hotel including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
</li><li>Process advance deposits on reservations.
</li><li>Track future room availabilities based on reservations.
</li><li>Decide and implement free allotment releases and close outs for the resorts by category and update this information in all channels to gain maximum effect and maintain a smooth selling process.
</li><li>Review all competitive shops on a regular basis and identify selling strategies and market trends of the competition set. I will countercheck all reservations daily to ensure they are completed with all necessary guest information, profile information and rate/market/source codes.
</li><li>Continually focus on reviewing cancellations, adjustments, no-shows as well as groups, blocks and allotments.
</li><li>Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
</li><li>Liaise and develop sales strategies with the Director of Food and Beverage and Spa &amp; Wellness Director to maximize the revenue across all revenue streams ensuring all distribution channels are optimized and correctly loaded. I will also monitor pick-up patterns, lead times, business and market trends.
</li><li>Instill a cost-focused philosophy through training and education.
</li><li>Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.
</li><li>A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements</li></ul>

Qualifications 
To execute the position of Revenue &amp; Reservations Manager (Cluster), I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
<ul><li>Possess a Bachelor&rsquo;s degree in Hotel Management, Business Administration, or related field preferred and at least one year&rsquo;s previous experience as a Revenue &amp; Reservations Manager in similar hotel role or an equivalent combination of education and experience. More than three years&rsquo; experience in a similar role, preferred.
</li><li>Possess at least one year of related sales experience in a luxury environment, or an equivalent combination of education and hands-on experience.</li><li>Technical skills include proficiency in MS Office and familiarity with hotel-specific systems such as PMS and sales platforms.</li><li>Exhibit strong problem-solving, organizational abilities, and excellent verbal and written communication skills.</li><li>I will maintain a thorough understanding of Six Senses in terms of guidelines, operating standards, and sustainability practices.</li><li>Fluent in English.</li></ul>

The above is intended to provide an overview of the role and responsibilities for a Revenue &amp; Reservations Manager (Cluster) at Six Senses Amaala It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Cluster Reservations Manager – Six Senses Amaala

SOFITEL

As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels.

Reservations Officer

IHG Hotels & Resorts

Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Management Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time Position Overview The Director of Revenue and Distribution at Six Senses The Palm, Dubai will lead the Revenue and Reservations department, developing pricing strategies, optimizing distribution channels, and ensuring maximum profitability across all revenue streams. This leadership role demands expertise in luxury hotel operations, revenue management systems, and cross-departmental collaboration to maintain brand standards and drive growth. Core Duties * Focus on revenue generation and brand profile building for the resort and spa * Set up and manage PMS and CRS configurations to guide room selling strategies * Establish inventory availability, pricing, and daily fluctuations in coordination with the Director of Sales and Marketing and reservations team * Develop long-term pricing strategies with Sales and Group Revenue leadership to target all market segments * Maintain full knowledge of hotel facilities, room types, packages, rates, and policies * Oversee reservation deposits, track room availability, and manage allotment releases and close outs by category * Conduct regular competitive market analysis to identify trends and adjust selling strategies * Review and verify reservations daily, ensuring complete and accurate guest and rate data * Monitor cancellations, adjustments, no-shows, group bookings, and allotments for optimization opportunities * Enforce policies, procedures, and best practices across the department * Collaborate with F and B and Spa leadership to maximize non-room revenues and ensure accurate channel loading * Track pick-up patterns, lead times, and market behavior for informed decision-making * Promote a cost-conscious operational approach through staff training and education * Ensure compliance with legal, contractual, safety, and financial obligations while upholding brand service standards Candidate Requirements * Bachelor s degree in Hotel Management, Business Administration, or related field preferred * Minimum one year as Revenue and Reservations Manager in a luxury hotel; three years in a similar role preferred * Proven track record of results in revenue management * Fluent in English; Arabic language skills preferred * Strong analytical, leadership, and communication abilities * Ability to collaborate across departments and influence strategy

Director of Revenue and Distribution

Glow Beauty On Demand

Job Title Reservations and Revenue Supervisor - Movenpick by Accor Dubai UAE Job Description Reservations and Revenue Supervisor - Movenpick by Accor Dubai UAE Role Summary Accor is looking for a highly motivated Reservations and Revenue Supervisor to oversee reservations operations and contribute to revenue management strategies for Movenpick Dubai. This role ensures seamless booking experiences, accurate inventory control, and effective implementation of revenue optimization practices. The ideal candidate will have strong analytical skills, leadership qualities, and a solid understanding of hotel reservation systems. Employment Overview Job Location: Dubai, UAE Industry: Hospitality Function: Hospitality / Revenue Management Gender: Any Candidate Nationality: Any Job Type: Full-time What You ll Do * Supervise and manage reservations operations, ensuring efficiency and high-quality service delivery * Oversee daily booking activities, confirmations, and ensure compliance with hotel standards * Develop and implement revenue management strategies to maximize occupancy and yield * Monitor and analyze daily, weekly, and monthly performance metrics to identify trends and opportunities * Update inventory, restricted dates, and promotional offers across CRS, PMS, and third-party platforms * Maintain demand calendars and communicate forecasts to sales and front office teams * Perform regular competitor rate shopping and recommend pricing adjustments * Train and mentor reservations agents on upselling techniques and system processes * Handle guest inquiries professionally, resolving issues promptly and ensuring satisfaction * Support preparation of monthly forecasts, revenue reports, and budgeting processes * Ensure all reservations and rate codes are accurate and updated in the system * Coordinate with Sales, Front Office, and Finance teams for smooth operations Ideal Profile * Bachelor s degree in Hotel Management, Accounting, Finance, or Mathematics * Minimum 2 years of experience in Revenue Management or Reservations in a 4* or 5* hotel * Strong knowledge of Opera PMS and CRS systems; experience with channel managers and OTA platforms * Excellent analytical, organizational, and communication skills * Ability to work under pressure and prioritize tasks effectively * Dynamic personality with a proactive, problem-solving approach * Previous experience with Accor brands or international hospitality chains preferred Why Join Us Accor offers a vibrant work environment, global career growth opportunities, and exclusive employee benefits, including discounts, wellness programs, and extensive training. Be part of a team that values innovation, diversity, and sustainability while creating memorable guest experiences. About the Company Accor is a global leader in hospitality, operating over 5,600 hotels and 10,000 restaurants in more than 110 countries. Renowned for its innovative approach and commitment to responsible hospitality, Accor offers diverse career opportunities across its iconic brands, including Movenpick, Sofitel, Raffles, and Fairmont. Looking to attract top hospitality and revenue management professionals? Post jobs free in Dubai Abu Dhabi and across the GCC to connect with highly qualified talent. Post Details

Reservations and Revenue Supervisor

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