reservations manager

CoralTree Residence Collection

<p><b>Overview</b></p><p>Seize this unique opportunity to become a part of the CoralTree Residence Collection, Hawaii as the Reservation Manager. Primarily responsible for the day-to-day operations and administration of the Reservations Sales team for CoralTree Residence Collection Hawaii. The position of the Reservation Manager requires a leader that directly supervises the reservations staff, systems and processes and orchestrates a cohesive plan, strategies and resources for the effective management of the department and help maximizing revenue.</p><p><b>Compensation: </b>$78,000 to $85,000 a year. The position is based in Kihei, HI and relocation is not available.</p><p><i><b>As a valued member of our team, you'll receive a comprehensive benefits package that includes:</b></i></p><ul><li>Earn up to 24 days of PTO (Paid Time Off)</li><li>Five <b>free</b> room nights at CoralTree Hospitality properties!</li><li>Unlimited Friends and Family discounted rates</li><li>401(k) Retirement Savings Plan with a company match</li><li>Group medical, dental, vision, life, and disability benefits</li><li>Paid Parental Leave</li><li>Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement</li><li>Employee Assistance Program</li><li>Access to employee discounts from industry-leading travel, entertainment, and retail brands, including Walt Disney World, Live Nation, Samsung, Hertz, and many more!</li></ul><p><b>Responsibilities</b></p><ul><li>Answer Reservations Sales telephone calls to cultivate assist Reservations Sales Agents, prevent high abandonment call rates and solve customer issues.</li><li>Must possess strong verbal and written communication skills, takes reservations through phone, email and Live Chat; and make reservations in an efficient and customer focused manner, utilizing company sales techniques.</li><li>Establish and maintain consistent and cohesive processes, procedures, training manuals and SOP&rsquo;s (Standard Operating Procedures) for the Reservations Sales office, ensuring accuracy, efficiency and quality.</li><li>Monitor and manage the optimal performance and function of Reservations systems and vendors which may include:</li><li>Live Chat</li><li>Navis</li><li>eConfirmations</li><li>Track</li><li>Responsible for reservations statistical reporting, monitoring and analyzing, and executing changes in processes or procedures as necessary.</li><li>Provides research, feedback and solutions on a variety of subjects to managers and executives.</li><li>Maintains a positive work environment under changing conditions.</li><li>Directly supervises and provides leadership to Reservation Sales Agents, including coaching, project management, goal setting, measurement and performance reviews, ensuring high morale, effective individual performance and accountability.</li><li>Must be able to comprehend and coordinate the effectiveness of new and ongoing Reservations systems, processes, and procedures (SOPs) to ensure the best possible use of each system correlates to revenue maximization. Proactively questions practices and is able to identify cause and effect changes and improvements.</li><li>Uses advanced problem-solving and analytical skills, both quantitative and qualitative, to recognize patterns and trends in the Reservation Sales Agents' results.</li><li>Must have technological skills, including PMS Systems, Inventory Management tools, basic Excel, Word knowledge.</li><li>Effectively manages and monitors the PMS system to implement new / changed rates, categories, units, promotions, programs.</li></ul><p><b>Qualifications</b></p><p>At CoralTree Residence Collection, we are proud to be an equal-opportunity employer. We value diversity and inclusion and believe that a diverse workforce leads to a more innovative and successful organization. Qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.</p><p>Pay: $78,000.00 - $85,000.00 per month</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid parental leave</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Reservation Manager

The Chedi Muscat

<p><b>The Chedi Muscat</b> is a luxury 5-star beachfront resort in Oman that blends contemporary Asian design with traditional Omani architecture, offering elegant accommodations, world-class dining, spa, and wellness experiences.</p><p>A <b>Reservation &amp; Revenue Manager</b> in the hospitality industry is responsible for maximizing hotel room revenue while ensuring the reservations department operates efficiently. This role combines revenue management, pricing strategy, forecasting, and reservations operations.</p><p><b>Typical job responsibilities:</b></p><ul><li>Manage the hotel's reservations team and daily booking operations.</li><li>Develop pricing and inventory strategies to maximize occupancy and revenue.</li><li>Analyze booking trends, market demand, and competitor pricing.</li><li>Forecast occupancy, ADR (Average Daily Rate), and RevPAR (Revenue per Available Room).</li><li>Manage room inventory across direct and online distribution channels (OTAs, GDS, hotel website).</li><li>Prepare daily, weekly, and monthly revenue reports for management.</li><li>Coordinate with Sales, Front Office, and Marketing departments.</li><li>Ensure reservation policies and procedures are followed.</li><li>Train and supervise reservations staff.</li><li>Resolve reservation-related guest issues professionally.</li></ul><p>الراتب المدفوع: ﷼٧٠٠٫٠٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

Reservation & Revenue Manager

DoubleTree by Hilton Port Saeed

<p><b>Role Description</b></p><p>This is a full-time, on-site Reservations Agent role based in Dubai. The Reservations Agent will handle incoming calls and online inquiries, provide accurate information about availability, rates, and services, and create or modify reservations in the system. Responsibilities include confirming bookings, processing changes or cancellations, coordinating with reception and other departments, and maintaining up-to-date records. The role involves managing guest queries, resolving issues in a professional manner, following established procedures, and ensuring that each interaction reflects high standards of customer service.</p><ul><li>Qualifications</li><li>Strong customer service skills, with experience handling guest inquiries and resolving concerns professionally and courteously.</li><li>Proficiency in phone etiquette and communication, including clear spoken English and active listening skills.</li><li>Hands-on experience with reservations processes, booking systems, and basic administrative tasks related to guest bookings.</li><li>Familiarity with receptionist duties, such as managing front desk communications, coordinating with other departments, and maintaining organized records.</li><li>Ability to work on-site in Dubai, with flexibility to work shifts, weekends, and holidays as needed.</li><li>Basic computer literacy and comfort using reservation or property management software; prior hospitality experience is an advantage.</li><li>Attention to detail, strong time management, and the ability to handle multiple requests accurately in a fast-paced environment.</li></ul><p>Work Location: In person</p>

Reservations Agent

Fairmont Hotels & Resorts

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  Company Description
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 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
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 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
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  Job Description
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 We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.
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   Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
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   Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism
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   Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests
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   Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences
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   Analyze booking patterns and guest preferences to support revenue optimization initiatives
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   Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions
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   Maintain organized records and documentation to ensure data integrity and compliance with company policies
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   Identify opportunities to upsell services and packages while remaining transparent about offerings
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   Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality
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   Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed
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  Qualifications
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 Required Skills &amp; Experience:
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   Previous experience in a reservations, customer service, or hospitality role (preferred but not required for motivated candidates)
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   Strong listening and interpersonal skills with the ability to build rapport with diverse guests
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   Excellent verbal communication skills in English; additional language proficiency is a valuable asset
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   Proficiency with computer systems and reservation management software
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   Exceptional attention to detail and accuracy in data entry and record-keeping
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   Ability to multitask effectively and prioritize in a high-volume environment
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   Strong problem-solving skills with a proactive approach to resolving issues
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   Demonstrated ability to work collaboratively within a team structure
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   Flexibility to adapt to changing circumstances and learn new processes quickly
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   Goal-oriented mindset with a commitment to achieving performance targets
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 Additional Information
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  Our Commitment To Diversity &amp; Inclusion
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 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26093961<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b>
</p><p></p><p>Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.</p>
<p></p><p>Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p>
<p></p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.
</p><p>Related Work Experience: At least 2 years of related work experience.
</p><p>Supervisory Experience: At least 1 year of supervisory experience.
</p><p>License or Certification: None</p><br>
<p></p>
</div><p></p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i>
<p></p><p>กลุ่มโรงแรมแมริออทมุ่งมั่นที่จะยกระดับศิลปะแห่งการบริการ สร้างสรรค์สิ่งใหม่ๆ ในทุกโอกาส ในขณะเดียวกันก็รักษาความสะดวกสบายในแบบที่ทั่วโลกคุ้นเคย ในฐานะผู้ให้บริการของกลุ่มโรงแรมในเครือแมริออท คุณจะช่วยรักษาคำมั่นสัญญาที่ว่า &quot;บริการที่ประทับใจตลอดเวลา&quot; ด้วยการให้บริการที่ใส่ใจ จริงใจ และมองการณ์ไกลซึ่งสนับสนุนและต่อยอดจากความมีชีวิตชีวานี้ ด้วยชื่อที่สื่อถึงการให้บริการทั่วโลก เราภูมิใจให้การต้อนรับคุณสู่เส้นทางสายอาชีพกับโรงแรมในเครือแมริออท การร่วมงานกับกลุ่มโรงแรมแมริออท หมายถึงการได้ร่วมงานกับแบรนด์โรงแรมในเครือ Marriott International <b>ซึ่งเป็</b>นที่ที่คุณจะทำงานได้อย่างสุดความสามารถและเต็มศักยภาพ <b>เริ่มต้น</b>เป้าหมายของคุณ <b>เป็นส่วนหนึ่ง</b>ของทีมงานระดับโลกที่มีความเป็นเลิศ และ<b>เป็น</b>ตัวคุณในเวอร์ชันที่ดีที่สุด<br>
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JW Marriott เป็นโรงแรมหรูในเครือของ Marriott International และประกอบด้วยโรงแรมสวยงามมากกว่า 100 แห่งในเมืองท่องเที่ยวและสถานที่ตากอากาศที่โดดเด่นทั่วโลก JW ให้ความสำคัญกับพนักงานเป็นอันดับแรกเพราะเชื่อว่าถ้าคุณมีความสุขแล้ว ผู้เข้าพักของเราก็จะมีความสุขเช่นกัน พนักงานของ JW Marriott มีความมั่นใจ ความคิดสร้างสรรค์ ความจริงใจ ความเข้าอกเข้าใจ และสานต่อมรดกของแบรนด์และผู้ก่อตั้งบริษัทอย่าง J. Willard Marriott โรงแรมของเรามอบประสบการณ์การทำงานที่โดดเด่นไม่เหมือนใคร ซึ่งคุณจะได้เป็นส่วนหนึ่งของชุมชนและรู้สึกประทับใจกับมิตรภาพที่แท้จริงกับเพื่อนร่วมงานที่หลากหลาย JW สร้างโอกาสสำหรับการฝึกอบรม การพัฒนา การยอมรับ และที่สำคัญที่สุดคือสถานที่ที่ให้คุณทำตามความปรารถนาได้ในสภาพแวดล้อมที่หรูหรา โดยเน้นที่ความเป็นอยู่ที่ดีแบบองค์รวม การปฏิบัติต่อผู้เข้าพักอย่างดีเลิศนั้นเริ่มต้นด้วยการดูแลพนักงานของเรา นั่นคือ The JW Treatment&trade; เมื่อร่วมงานกับ JW Marriott หมายถึงการได้ร่วมงานกับแบรนด์โรงแรมในเครือ Marriott International <b>ซึ่งเป็</b>นที่ที่คุณจะสามารถทำงานได้อย่างสุดความสามารถและเต็มศักยภาพ <b>เริ่มต้น</b>เป้าหมายของคุณ <b>เป็นส่วนหนึ่ง</b>ของทีมงานระดับโลกที่มีความเป็นเลิศ และ<b>เป็น</b>ตัวคุณในเวอร์ชันที่ดีที่สุด</div></div></div><p></p>

Supervisor-Reservations

Hollywood Casino

<div>WE&rsquo;RE CHANGING ENTERTAINMENT. COME JOIN US.:<div></div><div><br>
We&rsquo;re always looking for talent that believes in having fun. At PENN Entertainment, you&rsquo;ll get to be a part of an exciting industry, where the days and nights are fast paced. You&rsquo;ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You&rsquo;ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.</div><div></div><div><br>
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits&mdash;such as day-one medical coverage, 401(k) matching, and annual performance bonus&mdash;may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.</div><div></div><div><br>
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.</div><br>
<div></div>
WE LOVE OUR WORK.: The Reservation agent is responsible for booking guest reservations requests to secure rooms in a prompt, courteous manner and in addition will direct incoming guest room calls and inquiries in a timely manner. Essential Functions - Answer all in-coming reservation calls with efficiency and professionalism. - Take reservations and accurately inputting into the computer system. - Answer inquiries of room rates, outlets, room locations/directions, &amp; promotions. - May input data into our CMP System. - interact with staff from Rooms Division/Front Office on bookings. - Handle all guest special requests in a professional manner. - Activate manual system in the event of system downtime. - Maintain accurate records and reports. - Address all guest service needs and resolve any service-related problems or issues. - Comply with all health and safety standards. - Comply with company policies, procedures, rules, regulations, and be available to work on a regular basis. - Ensure that Superior Guest Service levels are met according to Standard Operating Procedures. - Attend meetings as scheduled. - Other job-related duties as assigned. BRING US YOUR BEST.: Must have excellent communication and organization skills and speak in a pleasant telephone voice/skill; Must be able to communicate in the English language (read, write, &amp; speak); Must be self-reliant and posses a sense of urgency; Ability to perform basic math. Ability to interpret and apply guidelines and procedures; Ability to maintain confidentiality of sensitive information; Must be a teamplayer and flexible in work schedule; Ability to understand &amp; comply with all departmental and Company rules, regulations, policies and procedures. Possess a working knowledge of MS Office; Ability to operate a telephone, copier, fax machine, 10-key adding machine. integrated phone system knowledge or prior experience with the public preferred. STAY IN THE GAME. FOLLOW US.:
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We&rsquo;ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino&reg;.</div><div></div><div><br>
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability &mdash; for our community, our team members, our vendors, and our planet.</div><div></div><div><br>
We're changing entertainment. <b>Follow us.</b></div><div></div><div><b><br>
Equal Opportunity Employer</b></div><br>
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STARTING SALARY: 16.58</div>

RESERVATION AGENT

Stella Stays

<p><b>Who we are</b></p><p>At Stella Stays, we&rsquo;re not just another hospitality brand - we&rsquo;re building the future of living. We&rsquo;ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually <i>want</i> to live in, whether for a few days or a few months.</p><p>We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.</p><p>Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what&rsquo;s never been built before - together.</p><p>If you&rsquo;re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you&rsquo;ve found it. Welcome to the future. Welcome to Stella Stays.</p><p><b>At Stella Stays, you will:</b></p><p>We're on the hunt for a Reservation Specialist Agent with energy, expertise, and a passion for exceeding targets. If you're a pro at handling customer inquiries and bookings, we want you on our team.</p><p>You will be responsible for:</p><ul><li>Respond to customer inquiries and bookings through various communication channels (e.g. phone, email, chat) in a prompt and professional manner.</li><li>Provide accurate information about the company's services and products, as well as policies, procedures, and pricing to customers.</li><li>Process bookings and reservations accurately and efficiently within the company's reservation system.</li><li>Monitor and manage the availability of rooms, services, and resources to ensure efficient booking processes.</li><li>Collaborate with other departments to fulfill customer requests and ensure their satisfaction.</li><li>Resolve any customer complaints or issues professionally and in a timely manner.</li><li>Work with the management team to develop and implement customer service strategies and initiatives.</li><li>Support the sales team with lead generation and calling potential clients</li><li>Participate in training and development programs to improve job skills and knowledge.</li></ul><p>Work Location: In person</p>

Reservations Specialist Agent

Search 5467+ Reservations manager jobs near you this August. New roles added regularly across leading industries. Apply today.

5467 reservations manager jobs Near Me

Reservation Manager

Reservation & Revenue Manager

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Reservations Agent

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RESERVATION AGENT

Reservations Specialist Agent