reservations manager

Aisle & Abroad

<div>
 
 Position Overview
 
 
 We are currently seeking a dependable and detail-oriented
 
 Booking &amp; Reservations Assistant
 
 to support scheduling and reservation coordination. This role focuses on assisting with booking requests, organizing details, and ensuring all arrangements are handled accurately and efficiently.
 
 
 This is a fully remote position ideal for individuals who are organized, responsive, and enjoy working in a structured, client-focused environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist with coordinating bookings, reservations, and scheduling requests
 </li>
 <li>
 Gather and organize client information and preferences
 </li>
 <li>
 Review reservation details to ensure accuracy and completeness
 </li>
 <li>
 Communicate confirmations, updates, and follow-ups in a timely manner
 </li>
 <li>
 Maintain organized records of bookings and client interactions
 </li>
 <li>
 Support a smooth and efficient coordination process from start to finish
 
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong organizational and multitasking skills
 </li>
 <li>
 Clear and professional communication abilities
 </li>
 <li>
 Ability to work independently in a remote environment
 </li>
 <li>
 Detail-oriented with strong follow-through
 </li>
 <li>
 Comfortable using email, online systems, and scheduling tools
 
 
 
 
 
 </li>
 </ul>
 
 Preferred (Not Required)
 
 
 
 <ul>
 <li>
 Experience in customer service, administrative support, or coordination roles
 </li>
 <li>
 Interest in travel, hospitality, or event-related services
 
 
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Flexible remote work environment
 </li>
 <li>
 Structured onboarding and ongoing guidance
 </li>
 <li>
 Opportunities for growth based on performance
 </li>
 <li>
 Supportive and collaborative team setting
 
 
 
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 This is a remote role requiring a reliable internet connection and the ability to stay organized and productive in a virtual workspace.
 
 
 
 Apply Today
 
 
 If you enjoy coordinating details, assisting with reservations, and working in a flexible remote environment, we encourage you to apply.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Booking & Reservations Assistant (Remote) | No Experience Needed

<div>
 
 Position Overview
 
 
 We are currently seeking a dependable and detail-oriented
 
 Booking &amp; Reservations Coordinator
 
 to support scheduling and reservation coordination. This role focuses on assisting with booking requests, organizing details, and ensuring all arrangements are handled accurately and efficiently.
 
 
 This is a fully remote position ideal for individuals who are organized, responsive, and enjoy working in a structured, client-focused environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist with coordinating bookings, reservations, and scheduling requests
 </li>
 <li>
 Gather and organize client information and preferences
 </li>
 <li>
 Review reservation details to ensure accuracy and completeness
 </li>
 <li>
 Communicate confirmations, updates, and follow-ups in a timely manner
 </li>
 <li>
 Maintain organized records of bookings and client interactions
 </li>
 <li>
 Support a smooth and efficient coordination process from start to finish
 
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong organizational and multitasking skills
 </li>
 <li>
 Clear and professional communication abilities
 </li>
 <li>
 Ability to work independently in a remote environment
 </li>
 <li>
 Detail-oriented with strong follow-through
 </li>
 <li>
 Comfortable using email, online systems, and scheduling tools
 
 
 
 
 
 </li>
 </ul>
 
 Preferred (Not Required)
 
 
 
 <ul>
 <li>
 Experience in customer service, administrative support, or coordination roles
 </li>
 <li>
 Interest in travel, hospitality, or event-related services
 
 
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Flexible remote work environment
 </li>
 <li>
 Structured onboarding and ongoing guidance
 </li>
 <li>
 Opportunities for growth based on performance
 </li>
 <li>
 Supportive and collaborative team setting
 
 
 
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 This is a remote role requiring a reliable internet connection and the ability to stay organized and productive in a virtual workspace.
 
 
 
 Apply Today
 
 
 If you enjoy coordinating details, assisting with reservations, and working in a flexible remote environment, we encourage you to apply.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Booking & Reservations Coordinator (Remote) | Training Provided

Careers In Travel | Destination Planners

<div>
 
 Position Overview
 
 
 
 We are seeking organized and service-driven individuals to join our team as a Travel Reservations Assistant. This fully remote role supports clients with coordinating travel arrangements, confirming reservations, and ensuring accurate itinerary details.
 
 
 No prior travel industry experience is required. A structured training program and ongoing support are provided to help you succeed in this role.
 
 
 
 Key Responsibilities
 
 
 
 Assist with booking and confirming flights, hotels, cruises, and vacation packages
 
 
 Support clients by answering travel-related questions and providing reservation updates
 
 
 Review booking details for accuracy, including dates, traveler information, and payment timelines
 
 
 Maintain organized client records and documentation
 
 
 Communicate professionally via phone, email, and messaging platforms
 
 
 Provide follow-up assistance prior to departure and after travel completion
 
 
 
 Qualifications
 
 
 
 Strong attention to detail and organizational skills
 
 
 Clear and professional communication abilities
 
 
 Comfortable navigating online systems and reservation platforms
 
 
 Ability to manage tasks independently in a remote environment
 
 
 Customer service or administrative experience is helpful but not required
 
 
 
 What We Provide
 
 
 
 Comprehensive onboarding and step-by-step training
 
 
 Access to established booking systems and supplier tools
 
 
 Flexible remote work environment
 
 
 Supportive team structure and collaboration
 
 
 
 Ideal Candidate
 
 
 
 This role is ideal for individuals entering the travel industry, career changers seeking a remote opportunity, or professionals who enjoy structured work supporting client experiences.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Online | Travel Reservations Assistant – Training Provided

Cincinnati's Fidelity Hotel

<div>What you'll do:
<ul>
<li>Manage events and group room blocks booked by the sales department, not limited to BEO detailing, group resumes, group rooms, billing, final audits, and follow-up</li>
<li>Prepare group and event resumes, BEO packets, billing, and other documents in an accurate and timely manner</li>
<li>Assist with reservations, billing, and special requests for room blocks and events</li>
<li>Assist with site visits, pre-event, and on-site communication with clients</li>
<li>Act as a guest liaison during group programming ensuring overall guest satisfaction and daily needs are met</li>
<li>Assist with last-minute requests (guest count changes, updating BEO and reservation systems, communicating with teams to keep them updated, etc.)</li>
<li>Maintain detailed and meticulously organized account files, system profiles, and accurate system data</li>
<li>Participate in the hotel&rsquo;s weekly resume and BEO meetings to review group business and upcoming events with the operations team</li>
<li>Assist in the development and implementation of special projects as assigned</li>
</ul>
Who you are:
<ul>
<li>You can write routine reports and correspondence and prepare accurate proposals.</li>
<li>You can navigate and operate computer systems and software applications.</li>
<li>You are proficient in Mac and Google Applications including Google Docs, Google Sheets, and Google Calendar.</li>
<li>You can maintain professional relationships and speak effectively before guests and groups of co-workers.</li>
<li>You have effective time management and organizational skills; able to prioritize and organize work assignments and follow through as necessary to receive expected results.</li>
<li>You have a strong attention to detail and the ability to function under substantial time pressure.</li>
<li>You have a solutions-oriented mindset and the confidence to make fast-paced decisions.</li>
<li>You have a strong work ethic and the ability to work both autonomously and in an intimate team setting.</li>
</ul>
BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:
<ul>
<li>Up to 20% annual bonus potential for all salaried associates</li>
<li>Up to 3 weeks paid time off annually</li>
<li>Research/culinary travel opportunities for senior staff</li>
<li>50% off discount at most New Waterloo restaurants</li>
<li>Health, vision + dental benefits</li>
<li>401K matching</li>
<li>Paid holidays</li>
<li>Volunteer pay</li>
<li>Tuition reimbursement</li>
<li>Referral bonuses</li>
<li>Discounts at our shops, hotels + local partnerships</li>
</ul>
ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.</div>

Banquets and Catering Manager

Best Western Premier Hotel

Best Western Premier is looking for a part time Night Auditor for our location in Ankeny.This is an excellent opportunity for someone wanting a part time position to supplement their full time job. This position is during the overnight hours - giving you your days open to manage time with your family and friends!If you want to maximize your hours in a part time weekend job without sacrificing fun and games with family and friends - this is it!There is always something to do in the hotel industry for those wanting to experience and learn new things!SOME DUTIES AND RESPONSIBILITIES:<ul><li>Register late night guests and assigns rooms. Accommodates special requests whenever possible.</li><li>Should be familiar with computers, microsoft word and excel experience are helpful but not required.</li><li>Knows room locations, types of rooms available, and room rates.</li><li>Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.</li><li>Process guest check-outs.</li><li>Performing cashier related functions like posting charges to guest accounts and folios.</li><li>Uses proper telephone etiquette.</li><li>Reports any unusual occurrences or requests to the manager or assistant manager.</li><li>Knows all safety and emergency procedures, is aware of accident prevention policies.</li><li>Maintains the cleanliness and neatness of the front desk area.</li><li>Performs cleaning in all public spaces.</li></ul>Job Type: Part-timePay: $15.00 - $16.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li><li>Referral program</li></ul>Schedule:<ul><li>8 hour shift</li><li>Night shift</li><li>Weekends as needed</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Hotel: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Shift availability:<ul><li>Overnight Shift (Required)</li></ul>Work Location: In person

Night Auditor (Part-Time)

Premier Island Management Group

<div>Location: Portofino Resort
Department: Front Desk
Status: Full-Time Year-Round
Salary: $50,000
Hours/Days: Days and hours vary, including nights, weekends, and holidays. 
Proficiency in property management systems. Degree and/or experience in hospitality management or related field. Strong leadership and team coordination skills across departments. Ability to multitask in a fast-paced environment with flexibility for evenings, weekends, and holidays. 
I. Job Description:
To assist our guests, owner, and other Portofino staff efficiently, courteously, and
professionally in front office functions, while maintaining the resort's standards of
service, quality, and hospitality at all times. To ensure proper coverage in all front office
related areas, in addition to responding to guest challenges and requests.
II. Job Requirements:<ul><li>Great customer service skills, verbal and written</li><li>Strong communication ability with emphasis on follow-up to insure 100% guest satisfaction</li></ul>
and over the telephone.<ul><li>Able to demonstrate problem-solving skills and the ability to project a positive attitude in</li></ul>
person and over the telephone.<ul><li>Coordinates all guest issues or concerns with the Front Office Manager.</li><li>Required to assist the front desk with reservations, housekeeping, owner relations</li></ul>
and maintenance.<ul><li>Maintains open communication with reservations, housekeeping, owner relations, and</li></ul>
maintenance.<ul><li>Able to work all flexible schedules, including weekends, nights, and holidays.</li><li>Must meet grooming and uniform standards,</li><li>Requires strong organizational skills.</li><li>Required to work independently.</li><li>Perform in a professional, pleasant, and efficient manner at all times.</li><li>Communicates daily with the Front Office Manager.</li></ul> 
III. Job Responsibilities / Duties:<ul><li>Train all new employees on reservations, front desk, and PBX processes, service</li></ul>
recovery options, and PIMG culture (MVV and non-negotiables).<ul><li>Complete Daily Line Up with all shifts.</li><li>Coordinate all training material and checklists with the Front Office Manager, update</li></ul>
training materials as required.<ul><li>Prepare the weekly staff schedule for approval by the Front Office Manager. Oversee</li></ul>
daily staffing levels in reservations, front desk, and PBX.<ul><li>Responsible for updating all shifts on any issues or events that they need to be aware</li></ul>
of.<ul><li>Ensure all items on the department's daily checklist are accomplished.</li><li>Communicate to other departments guest and operational concerns. Coordinate</li></ul>
resolution for all items.<ul><li>Coordinate daily activities and follow up with the FO Manager. Follow up on all guest</li></ul>
service recovery opportunities and financial adjustments.<ul><li>Make sure all staff are informed of and process changes and kept abreast of all</li></ul>
items that need attention.<ul><li>Monitor all daily pass requests for completion.</li><li>Assure staff are in proper uniform and wearing a name tag at all times. Any Concerns</li></ul>
or issues should be corrected immediately, and communicate items to the FO Manager.<ul><li>Assist with supply inventory and ordering.</li><li>Serving as after-hours contact for Portofino condos in emergency situations &amp; for off-</li></ul>
site properties if other managers are unavailable. 
Front Desk:<ul><li>Guest registration and room assignments, accommodating special requests whenever</li></ul>
possible.<ul><li>Coordinating pre-keying of group arrivals and remote check-ins.</li></ul><ul><li> 
Have thorough knowledge of the resort, rates, adventure packages, and discounts.</li></ul>
Knowledge of how to handle these and how they relate to other departments.<ul><li>Have thorough knowledge of resort credit and check cashing policies and procedures</li></ul>
and adhere to them. Knowledge of cash handling procedures.<ul><li>Develop an intimate knowledge of reservation computer systems.</li><li>Develop an intimate knowledge of unit locations, types, outlets, hours of operation, and</li></ul>
staff.<ul><li>Notify housekeeping of late check-outs, early departures, special requests, and early</li></ul>
check-ins.<ul><li>Guest and owner check out and special handling of accounts, to include billing</li></ul>
scenarios, city ledgers, multiple folios, transfers, and disputed charges.<ul><li>Knowledge of operating procedures for mail, packages, and message handling.</li><li>Ensure daily completion of: exceeds credit report, non-zero report, emergency reports,</li></ul>
and bucket checks. 
Reservations:<ul><li>Maintain a working knowledge of the reservation's department.</li><li>Accept same-day and future reservations when necessary.</li><li>Have thorough knowledge of the reservation system and call tracking systems.</li><li>Review daily call volume/activity reports with Front Office Manager.</li><li>Answer phones using proper etiquette and modulations.</li><li>Handle guest complaints, requests, and discounts that surpass the agent's restrictions.</li><li>Ensure daily department checklists are being completed.</li><li>Running of unassigned reservations report &amp; delinquent deposit report to ensure all</li></ul>
are caught up and handled as needed. 
PBX:<ul><li>Knowledge of the phone operating system and text messaging services for guests &amp;</li></ul>
Property communication.<ul><li> 
Reviewing that daily responsibilities of PBX agent(s) are being completed (daily</li></ul>
packet making, checking registration cards from arrivals, notifying early arrivals once the room
is ready, Zingle uploads, etc.<ul><li>Assure stations are kept clean and in good working order. Maintain supplies needed</li></ul>
at each station.<ul><li>Assure operators are following up with guests to make sure requests have been</li></ul>
completed to their satisfaction.<ul><li>Perform any reasonable request as directed by management.</li></ul>
Supervisory Responsibility:<ul><li>Responsible for supervising a staff of 5 - 15 employees.</li><li>Responsible for covering operational shifts in the absence of hourly employees.</li><li>Responsible for handling all guest issues or concerns as needed.</li></ul> 
Educational and/or equivalent in experience requirements:
1 - 3 years Front Office Experience preferred or Hospitality Degree.<ul><li>Computer knowledge, Word, and Excel.</li><li>Ability to read and communicate effectively.</li><li>Ability to organize and effectively present information to respond to questions from</li></ul>
guests, owners, and fellow team members.<ul><li>Ability to positively and professionally handle guest issues.</li></ul>
VI. Specialized equipment or machines used in the course of the duties of the
position.
Computer, printer, calculator, and standard office equipment and machines as required.
VII. Physical Demands:
While performing the duties of this job, the employee is regularly required to use their hands
and is required to talk and hear. The employee is frequently required to stand and walk.
The employee may occasionally be required to reach with hands and arms. Specific
vision abilities required by this job include close vision, peripheral vision, and the ability to
adjust focus. 
The physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
VIII. Work Environment:
High traffic area office environment with low to high noise levels depending on the
amount of daily arrivals or departures.
The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
IX. Additional Remarks:
Ability to work with minimum supervision and a high degree of autonomy.</div>

Assistant Portofino Front Office Manager - Po

six senses

As Assistant Front Office Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.
 
Wellness
 
I will fully embrace and safeguard the wellness philosophy, concepts, programs and brand initiatives. This includes spearheading and participating in our Mission Wellness activities. All aspects of these wellness and initiatives will be adopted and implemented throughout my department and its strategic planning and development.
 
Sustainability
 
Sustainability is at the core of everything we do at Six Senses. As Assistant Front Office Manager, I will support all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging such as the abolition of single-use plastic. I will support the Sustainability Guidelines as they relate to my department and set goals to improve my performance.
 
Out of the Ordinary
 
I will deliver Out of the Ordinary experiences that inspire the spirit of hospitality by delighting others and creating stories. I will deliver experiences that harmonizes with our brand values and create an appetite towards innovation and raise the bar. I will combine quirky, element of surprise and original experiences and take any regular moment and craft it into a beautiful memory.
 
Operational Ownership
 
In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.
 
I will work strategically with Front Office Manager to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.
 
My scope of work includes: 
Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
 
Focus on the rejuvenation of my department.
 
Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
 
Assess and review Room amenities, services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.
 
Focus and review regularly through my physical presence in all areas of property, our rigorous adherence to LQA standards.
 
Assist on leading a team of engaged and experienced hosts to provide the Six Senses exceptional standards of operation and service.
 
Responsible for an exceptional guest experience from arrival and departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
 
Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest’s needs are determined /met and oversee the overall smooth operation of guest arrivals and departures.
 
Have a thorough knowledge of all facilities and services offered by the property including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
 
Understand and act on the property's policy on guaranteed reservations and no-shows.
 
Process advance deposits on reservations.
 
Track future room availabilities on the basis of reservations.
 
Capable to determine room rates based on the selling tactics of the property.
 
Assist on management of the guest history and profile system in conjunction with the Reservations Manager.
 
Implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.
 
A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
 
Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
 
Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.
 
Revise and control that my department’s budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
 
Prepare and submit legally required and confidential documentation related to my department.
 
Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications.
 
Perform any additional duties given to me by the General Manager.
 
Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.
 
It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
Let the journey begin.
 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Assistant Front Office Manager

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