reservations manager

Hilton

<div>
 A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.
 
 
 
 What will I be doing?
 
 
 
 As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
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 Maximise occupancy levels by reviewing and revising revenue strategies
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 Work with the Sales and Events Teams to maximise corporate and group rates
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 Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
 </li>
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 Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
 </li>
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 Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
 </li>
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 Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
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 Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
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 Assist in the recruiting, managing, training and developing of the Team
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 Participate in the organisation of hotel promotional activities
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience with reservations in the hotel/leisure sector
 </li>
 <li>
 Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
 </li>
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 Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
 </li>
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 Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
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 Excellent organisation and planning skills
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 Accountable and resilient
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 Flexibility to respond to a range of different work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
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 Knowledge of the hotel property management systems
 </li>
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 Previous experience in the same or similar role
 </li>
 <li>
 Relevant degree, in a business discipline, from an academic institution
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Call Center and Reservations
</div>

Reservations Manager

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Saudi Arabia&rsquo;s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
About The Role:
On the exciting role of a reservations manager, your responsibilities extend to creating rate plans, accurately loading rates into the property management system, and collaborating with the revenue director to optimize occupancy and achieve higher room rates. Additionally, you'll play a crucial role in coordinating with the rooms division manager to ensure smooth operations on busy occupancy days.
Four Seasons Hotel Riyadh :
Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centers, and cultural sites, 276 spacious and light-filled rooms, including 39 luxurious suites.
Areas of responsibility are Core, Sales, Rooms.
Food &amp; Beverage:
The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests.
Our event facilities, with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events. 
SPA and Wellness :
Nestled within our establishment, our world-class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high-end facilities and a meticulously outfitted fitness center.
Complementing this luxurious setting is our Spa department, boasting a diverse and dedicated team of 25 colleagues, all united in their mission to provide exceptional service to our esteemed guests.
Knowledge and Skills:
<ul><li>College education or equivalent experience.
</li></ul><ul><li>One to three years&rsquo; experience in a rooms division management capacity with Four Seasons or another related organization.
</li></ul><ul><li>Comprehensive computer and analytical skills, superior guest service and salesmanship skills. Proven success in a previous rooms division management position required, ability to manage multiple tasks, improve efficiency and productivity.
</li></ul><ul><li>Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
</li></ul><ul><li>Be part of a cohesive team with opportunities to learn, grow and develop.
</li></ul><ul><li>Have access to a robust benefit plan.
</li></ul><ul><li>Can engage in diverse and challenging work.
</li></ul><ul><li>Derive a sense of pride in work well done.
</li></ul>What to Expect:
Competitive Net Salary in a Tax-Free Environment
Competitive housing is provided
Transportation is provided
30 days vacation
10 days Public Holidays per year
Complimentary employee meals
Medical Insurance
Life Insurance
Employee Assistance Program
Worldwide Complimentary Room Nights with Four Seasons
Laundry/dry cleaning for provided for work attire.
Growth &amp; Development opportunities
Additional Family Benefits apply.</div>

Reservations manager (Local only)

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.
 
 
 &bull; Understand the dynamics of regional &amp; local market, local competitors and events of the destination.
 
 
 
 
 
 
 Additional Information
 
 
 
 
 Reporting into Reservations Manager
 
 
 
</div>

Reservation Agent

Hyatt Regency Doha

<div><div>Summary<div>
About Hyatt Regency Oryx Doha:

Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.

The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha&rsquo;s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized. 


About the role:

We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experience making our guests&rsquo; stay free from stress and filled with success.

As Team Leader &ndash; Reservations you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt&rsquo;s Brand Standards.
</div></div><div>Qualifications<div>
What we are looking for:

Relevant degree or diploma in Hospitality or Tourism management

Exceptional interpersonal skills showing care and the ability to connect and care for our guests

International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments

Desire to constantly learn and ambition to grow

Ability to work under pressure

Excellent English, Arabic would be a distinctive advantage 


What we are offering:

Competitive tax free salary and benefits

Opportunities for career growth within the global company

Discounted rooms at Hyatt worldwide</div></div></div>

TEAM LEADER - RESERVATIONS

Urban Chic

<div>
 
 
 
 Reservations Executive - UAE
 
 
 
 
 
 
 
 
 Location:&nbsp;Abu Dhabi
 
 
 
 
 Reporting to:&nbsp;Reservations Manager (UK)
 
 
 
 
 Department:&nbsp;Reservations
 
 
 
 
 Type:&nbsp;Full-Time, Fixed-Term
 
 
 
 
 Salary: 72k AED Per Year (50k Base, 22k Travel)
 
 
 
 
 Working Hours: 8am to 5pm - 1 hour&nbsp;break&nbsp;
 
 
 
 
 
 
 
 
 
 
 We are seeking a motivated, organised, and guest-focused Reservations Executive to support our fast-growing holiday homes operation in Abu Dhabi.
 
 
 
 
 You will work closely with both our UK Reservations Team and our local UAE team, handling daily bookings, guest communication, and operational coordination. This role is ideal for individuals seeking rapid growth within an international hospitality group.
 
 
 
 
 
 
 
 Reservations Management &amp; Guest Support
 
 
 <ul>
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 Manage daily reservations, inquiries, out-of-hours requests, and booking confirmations
 </li>
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 Handle overflow reservation enquiries for the London portfolio when required
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 Process, modify, and cancel bookings accurately in RMS and OTA platforms
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 Communicate clearly and professionally with guests across multiple channels (phone, email, WhatsApp, OTA messaging)
 </li>
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 Maintain high accuracy to prevent overbookings, billing errors, and calendar discrepancies
 </li>
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 Ensure a smooth guest experience from inquiry to post-stay
 </li>
 </ul>
 
 
 
 
 
 Systems, Payments &amp; Records
 
 
 <ul>
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 Process payments, pre-authorisations, refunds, and resolve payment-related issues
 </li>
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 Update systems, calendars, logs, guest profiles, notes, and tasks to ensure complete and accurate records
 </li>
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 Maintain rate and availability accuracy across Airbnb,&nbsp;Booking.com, Expedia, and other OTAs
 </li>
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 Assist with reservation-related administration and back-office tasks
 </li>
 </ul>
 
 
 
 
 
 Handover, Reporting &amp; Service Continuity
 
 
 <ul>
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 Prepare clear daily handover notes for both the UK Reservations team and UAE Operations team
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 Log issues, escalations, and follow-ups, ensuring all items are tracked to closure
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 Meet internal KPIs for response times, conversion rates, and reservation accuracy
 </li>
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 Flag recurring issues, operational gaps, or system inconsistencies and suggest improvements
 </li>
 </ul>
 
 
 
 
 
 Collaboration &amp; Cross-Functional Support
 
 
 <ul>
 <li>
 Coordinate closely with the UK team
 </li>
 <li>
 Support pre-arrival checks and communicate exceptions (late arrivals, payment holds, access instructions, special requests)
 </li>
 <li>
 Work with UAE operations on guest coordination, cleaning schedules, property access, and key handovers
 </li>
 <li>
 Support the launch and ongoing development of the new UAE branch
 </li>
 <li>
 Maintain brand voice and service standards across all touchpoints
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Experience
 
 
 
 
 
 
 
 Essential:
 
 
 <ul>
 <li>
 1+ years of experience in hospitality, customer service, administrative roles, or reservations
 </li>
 <li>
 
 Fluent Arabic Speaker (Arabic + English required)
 
 </li>
 <li>
 Strong communication and multitasking abilities
 </li>
 <li>
 Basic understanding of OTAs or booking systems (training provided)
 </li>
 <li>
 Based in Abu Dhabi, with Right to Work in the UAE
 </li>
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 Detail-oriented, organised, and eager to learn
 </li>
 <li>
 Positive attitude and willingness to grow with the company
 </li>
 </ul>
 
 
 
 
 
 Desirable:
 
 
 <ul>
 <li>
 Previous experience in hotel or holiday homes reservations
 </li>
 <li>
 Familiarity with Airbnb,&nbsp;Booking.com, or other OTA platforms
 </li>
 <li>
 Basic understanding of revenue, availability, or booking workflows
 </li>
 <li>
 Experience in cross-team coordination or back-office roles
 </li>
 </ul>
 
 
 
</div>

Reservations Executive (UAE)

Ramada by Wyndham Bahrain

<div><h1 class="jobSectionHeader">SUMMARY</h1>

The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other departments to ensure guest satisfaction and operational efficiency.

KEY RESPONSIBILITIES

<ul><li>Respond promptly to reservation inquiries via phone, email, and online platforms.</li>
<li>Assist guests in making room reservations based on their preferences and needs.</li>
<li>Input and maintain accurate reservation records into the PMS, Opera Cloud.</li>
<li>Provide personalized service to guests, addressing their questions and concerns professionally and courteously.</li>
<li>Upsell hotel amenities and services to maximize revenue opportunities.</li>
<li>Handle guest complaints and resolve issues promptly to ensure guest satisfaction.</li>
<li>Communicate effectively with other hotel departments to ensure seamless guest experiences.</li>
<li>Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.</li>
<li>Confirm reservations and send booking confirmations to guests promptly.</li>
<li>Promote direct bookings and educate guests on the benefits of booking directly with the hotel.</li>
<li>Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.</li>
<li>Monitor room availability and make recommendations to maximize occupancy and revenue.</li>
<li>Prepare daily reports on reservations, cancellations, and no-shows.</li>
<li>Maintain accurate records of guest interactions and transactions.</li>
<li>Assist with administrative duties as assigned by the Reservations Manager.</li>
</ul>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:<ul><li>
Attention to detail</li><li>
Service excellence</li><li>
Communication</li><li>
Commercial awareness</li><li>
Planning &amp; organisation</li><li>
Driving results</li><li>
Flexibility</li><li>
Accountability</li><li>
Teamwork</li><li>
Can-do attitude</li></ul><h1 class="jobSectionHeader">
BACKGROUND</h1>
.<ul><li>
Business / hospitality management BA qualification is an advantage.</li><li>
Proficiency in Opera Cloud.</li><li>
1 years&rsquo; experience working as a receptionist or in a similar role.</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Customer service</h3>
Customer Service<h3 class="jobSectionHeader">
IT Software</h3>
Opera Cloud<h3 class="jobSectionHeader">
General skills</h3>
Hotel reception or reservations</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Leadership, Fun, Continuous learning</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Incentive plans, Learning &amp; development programmes, Career development</div></div>

Reservations Agent

THE STABLES- BAR/RESTAURANT

<ul><li>Handle individual and group reservations efficiently through calls, emails, and online channels.</li><li>Ensure accurate data entry of bookings in the system (PMS/Channel Manager).</li><li>Provide professional and prompt responses to guest inquiries and booking requests.</li><li>Coordinate with Sales, Front Office, and Revenue teams to maximize occupancy and revenue.</li><li>Maintain up-to-date knowledge of room rates, promotions, and hotel services.</li></ul>Requirements:<ul><li>Previous experience in Reservations or Front Office within the hospitality industry.</li><li>Knowledge of PMS and online booking systems preferred.</li><li>Excellent communication and customer service skills.</li><li>Detail-oriented, organized, and able to multitask effectively.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Reservation Executive

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