reservations sales agent

Hilton

<div>Reservations Sales Agent
A Reservations Sales Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
What will I be doing? 
As a Reservation Sales Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Sales Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Sales Agent

Accor

<div>Company Description 
Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills &amp; knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills &amp; knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
Duties &amp; Responsibilities<ul><li>
Guest Welcome &amp; Departure:<ul><li>
Greet and welcome guests in a professional, friendly, and warm manner, embodying the brand's hospitality standards.</li><li>
Efficiently perform guest check-in procedures, including verifying reservations, collecting necessary information, assigning rooms, and issuing keys.</li><li>
Handle guest check-out procedures, including preparation of bills, processing payments (cash, credit card, foreign currency), and ensuring settlement.</li></ul></li><li>
Reservations Management:<ul><li>
Manage online, phone, and walk-in reservations, including modifications and cancellations, accurately inputting and retrieving information from the hotel's property management system (Opera).</li><li>
Understand room status, room types, rates, and hotel facilities to make appropriate room selections and effectively manage inventory.</li></ul></li><li>
Guest Services &amp; Communication:<ul><li>
Serve as the central point of contact for all guest inquiries, requests, and concerns.</li><li>
Provide guests with accurate information about hotel amenities, services, rates, promotions, and local attractions/transportation.</li><li>
Manage the hotel switchboard, answer phone calls professionally, and relay messages accurately.</li><li>
Address guest complaints and issues promptly, professionally, and to the guest's satisfaction, escalating to the supervisor or manager when necessary.</li><li>
Handle special requests (e.g., room changes, VIP services) whenever possible and ensure they are coordinated with relevant departments.</li></ul></li><li>
Inter-Departmental Coordination:<ul><li>
Work closely with the Housekeeping department to ensure room readiness, manage room status discrepancies, and arrange for special guest needs.</li><li>
Coordinate with Reservations, Concierge, Bell Desk, and other departments to ensure a seamless and positive guest experience.</li><li>
Communicate group arrival details and special requirements to the Sales and other relevant departments.</li></ul></li><li>
Administrative &amp; Financial Duties:<ul><li>
Process and verify guest payments and financial transactions accurately.</li><li>
Maintain updated records of bookings and payments.</li><li>
Perform night audit procedures, if assigned to a night shift, and balance financial reports.</li><li>
Maintain key control and security for guests and the hotel.</li></ul></li><li>
Sales &amp; Revenue Generation:<ul><li>
Use suggestive selling techniques to upsell higher-rated rooms and promote hotel facilities and services (e.g., dining, spa).</li></ul></li><li>
Accomplishes the following :</li></ul><ul><li>
Room charge.</li><li>
Daily check list.</li><li>
Blocked room list for HK;</li><li>
Work order for signature of Asst. Front Office Manager</li><li>
Performs other duties as may be assigned.</li></ul> 

Qualifications 
<ul><li>
Tamayyaz Program is for Saudi Nationals Only.</li><li>
Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.</li><li>
Basic English skills are a must.</li><li>
Strong passion for the Hospitality Field.</li><li>
Excellent interpersonal and communication skills.</li><li>
Is a team player that contributes to and proactively assists co-workers.</li><li>
Ability to work a flexible roster depending on departmental needs.</li><li>
Ability to focus attention on guest needs, always remaining calm and courteous.</li></ul>
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 
Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Tamayyaz Guest Service Agent Saudis Only

IHG Hotels & Resorts

<div>Job Responsibilities:
Financial returns:<ul><li>
Using the IHG tools provided and in compliance with the IHG standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates (with the Director of F&amp;B), Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account.</li><li>
Understand the composition of hotel profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.</li><li>
Facilitate the Revenue Room Meeting (which the GM chairs) and generates reports and analyses needed for these meetings, displaying key facts/trends etc., on the revenue room walls</li><li>
Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings. Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.</li></ul>
People :<ul><li>
Manage day-to-day reservation &amp; revenue activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.
</li><li>Educate and train Revenue &amp; Reservations team that is responsible for developing new reservations and implementing revenue strategies. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
</li><li>Work with other department managers to ensure proper staffing levels based on business.</li><li>
Ensure Workforce Optimization Tool is aligned with correct business inputs.</li></ul>
Guest experience:<ul><li>
Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room Taskforce in relation to the hotel&rsquo;s pricing and market mix strategy.</li><li>
Conduct weekly rate/sell strategy (yield) meetings with General Manager, DOSM, Front Office Manager and Events Manager.</li></ul>
Responsible business:<ul><li>
Identify operational problems that reduce the effectiveness of revenue activities and overall hotel sales performance and work with appropriate department on solutions.</li><li>
Perform other duties as assigned. May also serve as manager on duty.</li></ul>
Accountability :
This is the top Reservation/Revenue job in a full or limited service hotel and may include meeting space and/or catering facilities. May manage professional level and administrative reservation and revenue members.
Qualifications and requirements :
Bachelor&rsquo;s degree / higher education qualification / equivalent in business/hotel administration or related field, and Four to Ten years of experience in a hospitality or hotel reservations setting with direct supervisory experience over a Revenue /Reservations team, or an equivalent combination of education and work experience. Must speak local language. Other languages preferred.
What we offer
<div>We&rsquo;ll reward all your hard work with a great work environment and benefits &ndash; including but not limited to F&amp;B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.</div><div>
</div><div>Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together &ndash; we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.</div><div>
</div><div></div><div>At IHG Hotels &amp; Resorts, we are proud to be an equal opportunity employer. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.</div><div>
</div>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Revenue Manager - InterContinental Jeddah

PulseMediaNL (APAC REGION)

<div>
 Position Overview
 
 
 We are seeking a professional and customer-focused Remote Contact Center Agent to support inbound and outbound communications in a fully remote environment. This role is ideal for individuals who are confident communicators, solution-oriented, and capable of managing high-volume interactions while maintaining service excellence.
 
 
 In this position, you will handle customer inquiries, provide accurate information, resolve concerns, and document interactions efficiently. Your ability to remain composed under pressure and follow structured communication protocols will directly contribute to customer satisfaction and operational performance.
 
 
 This opportunity is well suited for individuals who thrive in fast-paced environments and value accountability in remote work settings.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage inbound and outbound calls in a professional and timely manner
 </li>
 <li>
 Respond to customer inquiries via phone, email, or chat as assigned
 </li>
 <li>
 Provide accurate information regarding services, policies, and procedures
 </li>
 <li>
 Resolve issues efficiently while maintaining a positive tone
 </li>
 <li>
 Escalate complex or unresolved concerns to appropriate teams
 </li>
 <li>
 Document all interactions within CRM or contact center systems
 </li>
 <li>
 Meet call handling, response time, and quality performance metrics
 </li>
 <li>
 Follow established scripts, guidelines, and service standards
 
 
 </li>
 </ul>
 Your performance will directly support customer retention and overall service reliability.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in contact center, customer service, or call center roles preferred
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Excellent active listening and problem-solving abilities
 </li>
 <li>
 Ability to manage high call volumes and multitask effectively
 </li>
 <li>
 Familiarity with CRM systems and contact center software
 </li>
 <li>
 Strong attention to detail and time management skills
 </li>
 <li>
 Comfortable working independently in a fully remote environment
 </li>
 <li>
 Reliable internet connection and quiet home workspace
 
 
 </li>
 </ul>
 Work Structure
 
 
 <ul>
 <li>
 Fully remote role
 </li>
 <li>
 Flexible scheduling based on operational coverage needs
 </li>
 <li>
 Clearly defined performance metrics and quality standards
 </li>
 <li>
 Ongoing training and support resources provided
 
 
 </li>
 </ul>
 Engagement Terms
 
 
 <ul>
 <li>
 Independent contractor or employee classification depending on placement
 </li>
 <li>
 Weekly payments through supported platforms
 </li>
 <li>
 Performance-based incentives may be available
 </li>
 <li>
 Responsibilities may evolve based on operational requirements
 
 
 </li>
 </ul>
 Key Skills
 
 
 Contact Center Operations, Call Center Support, Inbound Calls, Outbound Calls, Customer Service, CRM Systems, Call Handling, Active Listening, Communication Skills, Conflict Resolution, Problem Solving, Escalation Management, Customer Satisfaction (CSAT), Service Level Agreements (SLA), Multitasking, Time Management, Remote Work, Performance Metrics, Client Relations, Quality Assurance
 
 
 Application Process
 
 
 <ul>
 <li>
 Submit your updated resume highlighting relevant contact center or customer service experience
 </li>
 <li>
 Qualified candidates can expect follow-up communication within a few business days
 
 
 </li>
 </ul>
 We are seeking dependable professionals who are committed to delivering efficient, high-quality service in a remote contact center environment.
</div>

Remote Contact Center Agent

PulseMediaNL (LATAM REGION)

<div>
 Position Overview
 
 
 We are seeking a knowledgeable and customer-focused Customer Service &amp; Technical Support Agent to provide remote assistance to customers requiring both general service support and technical troubleshooting. This role is ideal for individuals who combine strong communication skills with technical aptitude and enjoy helping customers resolve issues efficiently.
 
 
 In this position, you will act as the first point of contact for customer inquiries, diagnosing problems, providing step-by-step guidance, and ensuring concerns are resolved in a timely and professional manner. Your ability to remain patient, analytical, and solution-oriented will directly contribute to customer satisfaction and retention.
 
 
 This opportunity is well suited for professionals who are comfortable navigating technical systems while maintaining a positive and service-driven approach.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and live chat
 </li>
 <li>
 Diagnose and troubleshoot technical issues using established procedures
 </li>
 <li>
 Provide clear, step-by-step instructions to guide customers through solutions
 </li>
 <li>
 Escalate complex technical concerns to advanced support teams when necessary
 </li>
 <li>
 Document all interactions and troubleshooting steps within CRM or ticketing systems
 </li>
 <li>
 Follow service level agreements (SLAs) and productivity standards
 </li>
 <li>
 Assist customers with account setup, configuration, and basic system navigation
 </li>
 <li>
 Identify recurring technical issues and provide feedback for product improvement
 
 
 </li>
 </ul>
 Your contributions will ensure customers receive reliable support and clear guidance when resolving both service and technical concerns.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in customer service, technical support, or help desk roles preferred
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Basic understanding of troubleshooting processes and technical systems
 </li>
 <li>
 Ability to explain technical concepts in simple, easy-to-understand language
 </li>
 <li>
 Familiarity with CRM platforms, ticketing systems, and remote support tools
 </li>
 <li>
 Strong attention to detail and problem-solving abilities
 </li>
 <li>
 Comfortable working independently in a remote environment
 </li>
 <li>
 Reliable internet connection and professional home workspace
 
 
 </li>
 </ul>
 Work Structure
 
 
 <ul>
 <li>
 Fully remote role
 </li>
 <li>
 Flexible scheduling based on operational coverage needs
 </li>
 <li>
 Clearly defined service and resolution benchmarks
 </li>
 <li>
 Access to documentation, troubleshooting guides, and support resources
 
 
 </li>
 </ul>
 Engagement Terms
 
 
 <ul>
 <li>
 Independent contractor or employee classification depending on placement
 </li>
 <li>
 Weekly payments through supported platforms
 </li>
 <li>
 Performance-based incentives may be available
 </li>
 <li>
 Role responsibilities may evolve based on business requirements
 
 
 </li>
 </ul>
 Key Skills
 
 
 Customer Service, Technical Support, Help Desk Support, Troubleshooting, IT Support, CRM Systems, Zendesk, Salesforce, Ticketing Systems, Live Chat Support, Email Support, Call Handling, Active Listening, Communication Skills, Conflict Resolution, Problem Solving, Escalation Management, Service Level Agreements (SLA), Customer Satisfaction (CSAT), Remote Support Tools, System Configuration, Technical Documentation, Multitasking, Remote Work, Attention to Detail
 
 
 Application Process
 
 
 <ul>
 <li>
 Submit your updated resume highlighting relevant customer service and technical support experience
 </li>
 <li>
 Qualified candidates can expect follow-up communication within a few business days
 
 
 </li>
 </ul>
 We are seeking professionals who are passionate about delivering dependable service while providing clear and effective technical support in a remote environment.
</div>

Customer Service & Technical Support Agent -Remote

The Coca-Cola Bottling Company of Saudi Arabia

<div>
 
 
 
 Job Purpose:
 
 
 
 
 Sales Analyst responsibilities include reviewing market trends and other sales figures to help our sales team understand the market and provide more recommendations to our potential clients.
 
 
 
 
 Accountabilities:
 
 
 
 <ul>
 <li>
 Collect data from sales reports for analysis
 </li>
 <li>
 Develop methods and strategies for assessing large amounts of data
 </li>
 <li>
 Study past sales data to determine trends in productivity
 </li>
 <li>
 Use sales prediction software to determine future trends
 </li>
 <li>
 Create sales evaluation reports based on collected data
 </li>
 <li>
 To ensure encoding, maintaining and managing information database effectively to enable generation of relevant business information and analysis on a routine as well as on ad hoc basis.
 </li>
 <li>
 To assist in Regional Manager&rsquo;s routine administrative requirements.
 </li>
 <li>
 To assist in monthly sales forecasting through appropriate analysis of budget, past trends and historical data.
 </li>
 <li>
 To assist sales operations team in providing relevant information and analysis and facilitate its daily requirements.
 </li>
 <li>
 To monitor sales &amp; distribution operations key indicators on a daily, weekly and monthly basis and provide early signals for necessary course correction.
 </li>
 <li>
 To prepare analysis, reports and presentation for business review as and when required by regional management.
 </li>
 <li>
 To coordinate with other departments within the region office and with all outside locations on behalf of the Regional Manager
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Marketing, Finance, Economics, or a related field.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 3+ years of experience in a sales analysis or related role, preferably within the FMCG sector.
 </li>
 <li>
 Proven experience in data analysis, reporting, and sales forecasting.
 </li>
 </ul>
 
 
 
 
 
 Skills and Attributes:
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills with a keen attention to detail.
 </li>
 <li>
 Proficiency in data analysis tools and software (e.g., advanced Excel, Power BI, or similar).
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 </ul>
 
 
</div>

Sales Analyst

Automotive Distribution & Marketing Company Ltd

<div>
 
 
 About ADMC
 
 
 
 ADMC is a Saudi-based automotive distribution and marketing company, established in 2017. As the exclusive distributor of Great Wall Motors (GWM) in the Kingdom, ADMC is dedicated to delivering innovation, technology, and performance to the local market. The company manages a diverse portfolio of automotive brands, with a strategic focus on building the reputation and growth of TANK, Haval line's.
 
 
 
 
 
 
 Role Overview:
 
 
 
 We are looking for an experienced
 
 Dealer Key Account Manager
 
 to manage and expand our
 
 dealer sales operations in the Western Region
 
 . The ideal candidate will have strong experience in
 
 automotive dealer sales
 
 , excellent relationships with major dealerships, and a proven ability to grow sales through dealer network development.
 
 
 The role requires strong
 
 Key Account Management, Channel Sales, and Dealer Relationship Management
 
 experience within the automotive industry.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Develop and maintain strong relationships with key automotive dealers in the Western Region.
 </li>
 <li>
 Manage and grow dealer sales accounts by identifying new business opportunities and expanding existing partnerships.
 </li>
 <li>
 Drive sales performance through effective dealer development and account management strategies.
 </li>
 <li>
 Provide continuous support and after-sales coordination with dealer partners.
 </li>
 <li>
 Monitor dealer sales performance, stock levels, and market trends.
 </li>
 <li>
 Coordinate with internal teams to ensure smooth sales operations and dealer support.
 </li>
 <li>
 Conduct regular dealer visits to strengthen relationships and identify business opportunities.
 </li>
 <li>
 Keep up to date with automotive market trends, competitor activities, and product developments.
 </li>
 <li>
 Prepare periodic reports on dealer sales performance and market insights.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications and Experience
 
 
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in automotive dealer sales.
 </li>
 <li>
 Strong network and connections with automotive dealerships in the Western Region.
 </li>
 <li>
 Proven experience in Key Account Management and Dealer Development.
 </li>
 <li>
 Strong sales, negotiation, and communication skills.
 </li>
 <li>
 Ability to manage multiple dealer accounts and drive sales growth.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, PowerPoint).
 </li>
 <li>
 Strong analytical and reporting skills.
 </li>
 </ul>
 
 
 
 
 
 Why Join ADMC
 
 
 <ul>
 <li>
 Be part of a fast-growing, innovation-driven organization reshaping the automotive industry in Saudi Arabia.
 </li>
 <li>
 Take a strategic leadership role in launching and building one of the region&rsquo;s most promising luxury SUV brands.
 </li>
 <li>
 Work at the intersection of international brand management and local market strategy with a direct influence on business performance.
 </li>
 <li>
 Engage in a dynamic, collaborative environment where creativity, ownership, and performance are highly valued.
 </li>
 </ul>
 
 
</div>

Dealer Key Account Manager

Explore 82+ Reservations sales agent in Jeddah this March. Find roles across top companies and apply now to boost your career.