reservations sales agent

Travel + Leisure Co.

<div>We Put the World on Vacation
Travel + Leisure Co. is the world&rsquo;s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Are you passionate about travel, vacations, and sales? If you answered &ldquo;yes&rdquo; than look no further. The Travel + Leisure Marketing Contact Center is growing, and we are currently hiring Reservations Sales Representatives to join us as a remote Reservations Sales Coordinator working with a supportive leadership team who is invested in YOU and YOUR success!
Start Date: March 27th 2026
How You&rsquo;ll Shine
Now is the time to give yourself the work to life balance that you've always wanted, as this is a work from home opportunity! With our hourly + incentive pay, we offer limitless earning potential.
As a Reservations Sales Coordinator, your primary responsibility will be to answer inbound calls from guests who purchased a promotional vacation getaway. You will be assisting them with booking their travel dates, general questions and/or confirming their upcoming reservation through our central reservation system. The position requires that you maintain a high-level of customer satisfaction, in addition to addressing any escalated customer service issues that may arise. As part of the Reservations Sales Team, you will be helping to deliver on our arrivals, increase revenue for the department and guarantee tour volume for the resorts. Package retention (saving the sale), selling of dates, escalation of calls, retaining the business.
Training Hours (6 Weeks):<ul>
<li>
Orientation Day (Friday) &ndash; Arrive at 9:00am to pick up equipment at our Wyndham Location. Set up at home and be ready for virtual HR Orientation at 1pm.</li>
<li>Weeks 1 &ndash; 2: Monday through Friday 9:00am - 5:00pm</li>
<li>Weeks 3 &ndash; 6: Monday through Friday 11:00am - 7:00pm</li>
</ul>
Post Training Hours:<ul>
<li>
Three days during the week: 12:30pm to 9:00pm</li>
<li>Saturday &amp; Sunday: 8:00am to 9:00pm (8 hour shift between these hours)</li>
<li>Off two days during the week.</li>
</ul>
(Current hours are subject to change based on business needs.)
What You'll bring:
High School diploma or GED equivalent
Ability to work flexible shifts to include weekdays, evenings, and weekends to suit business needs.
1+ years of customer service, reservations, or equivalent experience a plus.
1+ years of call center experience preferred.
Proficient working with Microsoft Office is preferred.
Sales experience highly preferred.
Pay:
New hire pay during the first 90 days is $18.00/hour.
After the 90 days the pay is $14.00/hour plus incentives with yearly earning potential up to 70K+.
*Only candidates from Orlando, FL area (within 50 miles) will be considered at this time*
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
<ul><li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Flexible spending accounts</li>
<li>Life and accident coverage</li>
<li>Disability</li>
<li>Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)</li>
<li>Wish day paid time to volunteer at an approved organization of your choice</li>
<li>401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)</li>
<li>Legal and identify theft plan</li>
<li>Voluntary income protection benefits</li>
<li>Wellness program (subject to provider availability)</li>
<li>Employee Assistance Program</li>
</ul>
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you&rsquo;ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what&rsquo;s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.</div>

Reservations Sales Agent Remote

Hilton

<div>Cluster Reservations Agent
A Reservations Agent will serve as the main contact for room reservations for two clustered hotel properties; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within both hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Cluster Reservations Agent

OKU Hotels

<div><h2 class="jobSectionHeader">Description:</h2>
At OKU, we are committed to sourcing the best of local and international talent to cultivate our reputation for excellence. We are currently looking for a guest-focused, detail-oriented, and highly organized Reservation Agent to join our team at OKU Bodrum.

This role presents an exciting opportunity to be part of a prestigious and growing hotel &amp; lifestyle brand. As a Reservation Agent, you will be responsible for managing guest reservations efficiently, responding to inquiries professionally, and optimizing the hotel&rsquo;s occupancy levels.

You will be working at OKU&rsquo;s newest luxurious location, opening in May 2026 in Bodrum, Turkey. This hands-on role invites you to be part of an award-winning brand known for its commitment to quality and excellence.

ABOUT OKU

&lsquo;OKU&rsquo; is derived from the Japanese spiritual and architectural concept meaning &lsquo;inner space.&rsquo; OKU Hotels is a boutique collection of soulfully curated, laidback luxury hotels, designed for the modern traveler. Each hotel is a meticulously crafted sanctuary, blending barefoot luxury with local connections and slow living.

Headquartered in London, OKU Hotels currently operates in Ibiza and Kos, with future openings planned in Turkey and Spain. Over the next five years, OKU aims to expand its portfolio to over ten exquisite properties in captivating destinations worldwide.

RESPONSIBILITIES OF THE ROLE
<ul><li>Manage reservation requests via phone, email, and online booking platforms.
</li><li>Communicate professionally with guests throughout the reservation process.
</li><li>Check room availability and offer the most suitable options to guests.
</li><li>Prepare daily, weekly, and monthly reservation reports for management.
</li><li>Stay updated on room rates, promotions, and special packages to provide accurate information.
</li><li>Handle special requests and VIP reservations while coordinating with relevant departments.
</li><li>Monitor reservation cancellations, modifications, and no-shows, taking necessary actions.
</li><li>Ensure reservation systems are updated and accurate at all times.
</li><li>Collaborate with the Sales &amp; Marketing and Front Office departments to maximize occupancy rates.
</li><li>Consider guest feedback to enhance service quality and provide recommendations for improvement.
</li><li>Assist in pricing strategies in line with revenue management policies.
</li><li>Follow all hotel reservation policies and procedures.
</li></ul>
CANDIDATE REQUIREMENTS
<ul><li>Previous experience in a hotel reservation or front office role is preferred.
</li><li>Guest-oriented mindset with a strong commitment to customer satisfaction.
</li><li>Knowledge of hotel reservation systems (Opera, Fidelio, etc.) is an advantage.
</li><li>Strong organizational, time management, and problem-solving skills.
</li><li>Excellent verbal and written communication skills.
</li><li>Ability to work flexible hours, including weekends and holidays.
</li><li>Fluency in English (Additional language skills are a plus).
</li></ul>
TECHNICAL AND BEHAVIORAL COMPETENCIES
<ul><li>Commitment to providing an exceptional guest experience.
</li><li>Attention to detail and accuracy in handling reservations.
</li><li>Ability to remain calm and solution-oriented in a fast-paced environment.
</li><li>Strong teamwork skills with a proactive and responsible attitude.
</li><li>Compliance with hotel policies, procedures, and service standards.</li></ul></div>

OKU Bodrum- Reservation Agent

Fairmont

<div>Company Description 
Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka&rsquo;aba. This 86-story hotel, one of the world&rsquo;s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 1650 rooms. 
Job Description 
We invite you to join the world of luxury hospitality at Makkah Clock Royal Tower, A Fairmont Hotel as our new Reservations Agent.
Key Responsibilities:<ul><li>
Handle all reservation enquiries via phone, email, and online channels with professionalism and luxury‑aligned service</li><li>
Convert enquiries into confirmed bookings through personalized recommendations and confident product knowledge</li><li>
Maintain accurate guest profiles, ensuring preferences, requests, and loyalty details are captured correctly</li><li>
Coordinate with Front Office, Sales, and Revenue teams to support smooth operations and guest satisfaction</li><li>
Manage room allocations and special requests with attention to detail and operational awareness</li><li>
Support VIP and special‑attention bookings, ensuring bespoke arrangements and flawless communication</li><li>
Process payments, deposits, and billing information in line with Fairmont</li><li>
Respond to guest queries regarding rates, packages, availability, and hotel facilities</li><li>
Promote upsell opportunities including room upgrades, dining experiences, spa treatments, and special packages</li><li>
Ensure accuracy of all reservations data within the PMS and booking systems</li><li>
Assist with group reservations as required</li><li>
Support service recovery by resolving booking issues with discretion and confidence</li><li>
Participate in daily briefings to stay informed on occupancy, promotions, and operational priorities</li><li>
Uphold Fairmont grooming, communication, and service standards at all times</li><li>
Contribute to a positive, collaborative, and guest‑focused environment within the Reservations and Front Office teams</li></ul> 

Qualifications<ul><li> 
 Bachelor&rsquo;s degree in Hospitality Management, Tourism, or a related field</li><li>
Previous experience in Reservations or Guest Services within the hospitality industry (luxury hotel experience is an advantage)</li><li>
Proficiency in reservation systems and Property Management Systems (PMS) such as Opera or similar</li><li>
Excellent verbal and written communication skills</li><li>
Strong command of the English language; additional languages are an advantage</li><li>
Strong customer service and sales skills with the ability to convert enquiries into confirmed bookings</li><li>
High level of accuracy and attention to detail</li><li>
Ability to multitask and work efficiently in a fast-paced environment</li><li>
Strong organizational skills and a team-oriented mindset</li><li>
Basic knowledge of revenue management, rate structures, and promotions is an advantage</li><li>
Flexibility to work shifts, including weekends and public holidays</li></ul> 
Additional Information 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Reservations Agent- (Saudi National)

Dubai Short Stay

Job Title: Reservation Agent &ndash; High Conversion SpecialistCompany: Keys Please Holiday Homes Location: Dubai, UAE Employment Type: Full-TimeWe don&rsquo;t do &quot;reservations.&quot; We do conversions.Role: Sales &amp; Conversion Specialist (Holiday Homes)Location: Dubai (In-office/Hybrid)The Mission: Convert high-intent inquiries into high-value bookings.The Reality:Most Holiday Home &quot;Reservation Agents&quot; just check a calendar and say &quot;Yes, it&rsquo;s available.&quot; That is a waste of a lead.We are looking for a Closer. Someone who understands that a lead from Airbnb, Property Finder, or a direct WhatsApp is a ticking clock. If you aren't closing them within minutes, you&rsquo;re losing money.What you will be doing:<ul><li>The Hunt: Dominating our inbound lead flow (WhatsApp, Direct, Booking.com, Airbnb).</li><li>The Pivot: Someone asks for a studio that&rsquo;s booked? You sell them the 1-bedroom they didn't know they needed.</li><li>The Upsell: You don't just sell the stay; you sell the airport transfer, the yacht charter, and the mid-stay cleaning.</li><li>The Retention: Turning a &quot;one-time guest&quot; into a &quot;direct-booking regular&quot; who bypasses the OTAs.</li></ul>Who you are:<ul><li>Experience: You have a background in Dubai Real Estate, High-End Holiday Homes, or Luxury Hospitality.</li><li>WhatsApp Warrior: You can build a rapport, send a professional quote, and handle a price objection&mdash;all via a voice note.</li><li>The &quot;Hustle&quot; Gene: You get a dopamine hit every time a booking confirmation hits the system.</li><li>Market Savvy: You know the difference between a &quot;good price&quot; in Downtown vs. the Marina and can justify our rates with confidence.</li></ul>*What we offer:<ul><li>The Leads: A massive marketing budget that keeps your pipeline full.</li><li>The Upside: A competitive base salary + uncapped commission on every booking and upsell.</li><li>The Culture: No corporate fluff. Just a fast-paced, high-growth environment where winners are rewarded.</li></ul>Don't just &quot;Apply.&quot;DM us with your highest single booking value from the last 12 months.Job Type: Full-timePay: AED4,000.00 - AED12,000.00 per month

Reservations Specialist

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description<ul><li> 
Manage and organize all reservation channels (phone, online, and on-site).</li><li>
Supervise the reservations team and provide ongoing training to enhance performance and service quality.</li><li>
Monitor resort occupancy and analyze reservation data to achieve revenue targets.</li><li>
Develop and implement marketing strategies and special offers to increase bookings and sales.</li><li>
Ensure accuracy of reservation information, room rates, and applicable policies.</li><li>
Handle guest complaints and resolve reservation-related issues efficiently and professionally.</li><li>
Prepare daily and weekly reports on occupancy, revenue, and future bookings for management review.</li><li>
Coordinate with the Front Office and other departments to ensure a seamless guest experience.</li><li>
Oversee payment procedures and billing related to reservations, ensuring compliance with financial policies.</li><li>
Stay updated on the latest reservation systems and hotel management software.</li></ul> 
Qualifications 
Bachelor&rsquo;s degree in Hotel Management, Tourism, or a related field.<ul><li>
Minimum 3&ndash;5 years of experience in reservations management in luxury hotels or resorts, preferably in a similar environment.</li><li>
Excellent knowledge of Property Management Systems (PMS) such as Opera or Fidelio.</li><li>
Strong leadership, organizational, and team management skills.</li><li>
Excellent communication skills in English and Arabic.</li><li>
Ability to work under pressure and resolve issues efficiently.</li></ul> 
Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

Reservations Manager

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
<ul><li>
Assist the Reservations Manager in overseeing daily reservation operations</li><li>
Manage and respond to customer inquiries relating to bookings</li><li>
Maintaining accurate records of all reservations and assisting with inquiries and bookings.</li><li>
Ensure accuracy and efficiency in booking processes</li><li>
Maximizing hotel revenues by promoting upselling and ensuring efficient availability control procedure</li><li>
Maintain up-to-date knowledge of reservation policies and systems</li><li>
Address and resolve reservation-related issues and complaints</li><li>
Developing and maintaining communication with major sources of business and advising the Reservations Manager on feedback.</li><li>
Ensuring compliance with hotel policies, pricing strategies, and brand standards.</li><li>
Daily pick-up analysis, strategy adjustments, and reporting</li><li>
Working closely with the Front Office and Sales teams to ensure seamless guest experiences.</li><li>
Analyze reservation trends and provide reports to management</li><li>
Train and mentor reservation staff as needed</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Hospitality Management or related field</li><li>
2+ years of experience in a reservations senior role</li><li>
Strong communication and customer service skills</li><li>
Proven ability to manage multiple tasks efficiently</li><li>
High level of attention to detail</li><li>
Proficiency in reservation software</li><li>
Ability to work under pressure and in a fast-paced environment</li><li>
Strong problem-solving skills</li></ul> 

Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Fluency in English 
additional languages are a plus 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Assistant Reservation Manager - Sofitel Cairo Downtown Nile

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