reservations sales agent

Hilton Hotels

A Reservations Agent for Conrad Dubai will serve as the main contact for room reservations at the hotel and is responsible to offer an excellent service and influence the Guest decision to stay at the property. What will I be doing? As a Reservation Agent for Conrad Dubai, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards: <ul> <li>Answer incoming phone calls by following the hotel's telephone etiquette at all times.</li> <li>Convert inquiries into contracted business.</li> <li>Respond positively to sales inquiries to develop future sales leads.</li> <li>Identify sales leads, as appropriate.</li> <li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation.</li> <li>Provide prompt and efficient service while maintaining the hotels brand standards.</li> </ul>

Reservations Agent for Conrad Dubai

Al Habtoor Palace

Al Habtoor City Hotels is a prestigious complex in the heart of Dubai, featuring three world-class properties: Hilton Dubai Al Habtoor City, V Hotel Dubai, and Al Habtoor Palace. Together, we deliver exceptional guest experiences, offering luxury, lifestyle, and unparalleled hospitality.We are looking for a dedicated and customer-focused Reservations Agent to join our team and deliver an outstanding booking experience to our valued guests.Key Responsibilities:<ul><li>Handle all incoming reservation requests via phone, email, and online channels in a professional and timely manner.</li><li>Maximize room sales by upselling and promoting hotel services, packages, and special offers.</li><li>Ensure all reservations are accurately entered into the system, following hotel policies and procedures.</li><li>Maintain effective communication with other departments (Front Office, Sales, Revenue) to ensure guest requirements are met.</li><li>Assist with inquiries regarding rates, availability, hotel facilities, and services.</li><li>Follow up on pending bookings and ensure guest satisfaction throughout the pre-arrival stage.</li><li>Support the Reservations Manager in achieving departmental goals.</li></ul>Requirements:<ul><li>Previous experience in a reservations, front office, or call center role in the hospitality industry is preferred.</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in English (both written and spoken); knowledge of Arabic or other languages is an advantage.</li><li>Familiarity with Opera PMS or similar hotel reservation systems is desirable.</li><li>Attention to detail and ability to work in a fast-paced environment.</li><li>A positive, professional attitude with a passion for guest service.</li></ul>What We Offer:<ul><li>A competitive salary and benefits package.</li><li>Accommodation, transportation, and duty meals.</li><li>Comprehensive learning and development programs through Hilton University.</li><li>Career growth opportunities within Hilton Hotels worldwide.</li><li>An inclusive and supportive team culture.</li></ul>Job Type: Full-time

Complex Reservation Agent

Accor Group

Job Title Reservations Agent - Hospitality Operations - Dubai Job Description Reservations Agent - Hospitality Operations - Dubai Position Overview We are hiring a Reservations Agent for a luxury hotel in Dubai, part of the renowned Accor network. As the first point of contact for future guests, you will be instrumental in creating a welcoming and seamless booking experience. This role is perfect for someone with a guest-first attitude, attention to detail, and a passion for hospitality. Employment Overview Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Current Location: UAE preferred Job Type: Full Time Core Duties * Handle incoming reservation requests via phone, email, and system channels * Ensure all guest information is accurately recorded and updated in the reservations system * Maximize room revenue through effective up-selling and promotional strategies * Respond to guest inquiries and special requests with professionalism and efficiency * Maintain up-to-date knowledge of room types, packages, and hotel offerings * Recommend facilities and services to enhance the guest booking experience * Support the front office with accurate rooming lists and last-minute updates Candidate Requirements * Prior experience as a reservations agent or in a guest-facing hospitality role * Proficiency in Opera or similar property management systems is preferred * Excellent English communication skills; additional languages are a plus * Strong interpersonal and customer service abilities * Attention to detail and a calm, solutions-oriented approach * Ability to work in a fast-paced environment with flexibility for shifts Why Join Us * Employee benefit card with exclusive global discounts at Accor hotels * Access to development programs and global career mobility * Be part of a dynamic and diverse team that values your contribution * Contribute to meaningful sustainability initiatives through Planet 21

Reservations Agent - Hospitality Operations - Dubai

Millennium Plaza Downtow...

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.Key Job Responsibilities:Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.Provide information about room availability, rates, and hotel amenities.Ensure accurate and efficient processing of guest reservations.Address guest inquiries and concerns related to bookings and accommodation.Verify guest information and payment details to confirm reservations.Offer assistance and recommendations to guests based on their preferences and needs.Promote special offers, packages, and discounts to enhance the guest experience.Maintain up-to-date knowledge of hotel policies, procedures, and room types.Collaborate with the reservations team to ensure accurate room inventory management.Assist with group reservations and bookings as needed.Uphold a high standard of customer service and professionalism in all interactions.Participate in ongoing training to improve reservation skills and knowledge.Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.Adhere to the company s environmental, health, and safety procedures and policies.

Reservations Agent

ACCOR

<div>Job Description</div> <ul> <li>Interact with guests on a daily basis and assist them to book rooms and handle guests requests and preferences.</li> <li>Provide information about the hotel, local attractions and services.</li> <li>Knows the type of rooms available as well as their location and layout. Keep up to date knowledge on the selling status, rates, and benefits of all packages plans. Knows the credit policy of the hotel and how to code each reservation.</li> <li>Monitor and ensure that all reservations with corresponding TA commissions are thoroughly checked to avoid unaccounted commission invoices.</li> <li>Processing new reservations, including collecting payment information such as credit card numbers or other forms of payment.</li> </ul> <div>Qualifications</div> <ul> <li>Work experience as a Hotel Reservations Agent, or a similar role</li> <li>Proficiency in Opera and Microsoft </li> <li>Fluency in English; additional languages are a plus</li> <li>Excellent communication and organizational skills</li> </ul>

JA Resorts & Hotels

Job Summary The Reservations Agent is responsible for handling all incoming reservation requests via email and telephone in a timely, professional, and service-oriented manner. This role ensures all bookings are processed accurately and efficiently, in full compliance with the brand s service standards, while maximizing room revenue through effective communication and upselling techniques. The agent serves as a key point of contact for guests and partners, helping to create a seamless and positive booking experience. Key Responsibilities: <ul>
<li>Respond promptly to all reservation inquiries via email, telephone, or other channels, ensuring compliance with brand standards.</li>
<li>Maintain up-to-date knowledge of the hotel s products, services, promotions, and facilities.</li>
<li>Accurately input and update reservation information into systems, ensuring guest preferences and contact details are recorded.</li>
<li>Promote hotel products and services to maximize revenue through upselling and cross-selling techniques.</li>
<li>Ensure rooming lists and guarantee letters from travel agents or companies without credit facilities are properly approved before guest arrival.</li>
<li>Coordinate with relevant departments regarding VIP guests and special requests.</li>
<li>Maintain clean and accurate guest profiles, including correct market and source codes.</li>
<li>Process visa requests when needed.</li>
<li>Monitor and follow up on non-guaranteed, tentative, and cancelled bookings.</li>
<li>Handle and file all reservation correspondence professionally.</li>
<li>Print and action daily reports (traces, no-shows, cancellations, etc.).</li>
<li>Ensure proper handling of FAM trips and complimentary bookings as per guidelines.</li>
<li>Review arrivals for the upcoming week to ensure booking accuracy.</li>
<li>Utilize upselling techniques during reservation calls to drive room revenue.</li>
<li>Understand all hotel rate plans, market segments, and distribution channels.</li>
<li>Meet performance goals in the Hotel Mystery Shopping Program.</li>
<li>Maintain database integrity within the Property Management System (PMS).</li>
<li>Send timely confirmations and updates to guests for all reservations.</li>
<li>Adhere to policies regarding guaranteed bookings, no-shows, deposits, and credit.</li>
</ul> Experience &amp; Skills: <ul>
<li>Previous experience in a Reservations or Front Office role, preferably within the hospitality industry.</li>
<li>Strong communication and interpersonal skills with a professional and courteous manner.</li>
<li>Proficient in hotel reservations systems (e.g., Protel) and MS Office applications.</li>
<li>Knowledge of market segments, rate codes, and corporate contracts.</li>
<li>Detail-oriented with strong organizational and time-management skills.</li>
<li>Ability to handle guest requests efficiently and resolve issues promptly.</li>
<li>Proven upselling and revenue generation abilities.</li>
<li>Familiarity with visa processing for hotel guests is an advantage.</li>
<li>Fluent in English (written and spoken); knowledge of other languages is a plus.</li>
<li>A proactive team player with a positive attitude and customer-first mindset.</li>
</ul>

Job Details Location: UAE Location City: Dubai Industry: Hospitality / Travel Function: Reservations / Front Office Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full Time What You ll Do Respond promptly to telephone and email reservation requests, confirming details in line with hotel standards. Check room and rate availability and accept or decline bookings based on capacity. Review next-day reservations for accuracy, ensuring all guest details and special requests are in place. Maintain full knowledge of all room types, rates, amenities, and hotel facilities. Record and verify vouchers or guarantee letters, following up to ensure receipt before guest arrival. Monitor email correspondence and ensure all booking data is complete and accurate. Stay updated on current rates, special packages, and promotions. Apply standardized wording in reservation notes and communicate updates to relevant departments. Assist the Front Office as a Guest Service Agent when required, including handling cash floats. Ensure guest registration cards are accurately completed and profiles updated in the PMS. Seek approval from management for any rebates or discounts related to guest disputes. Perform additional tasks as assigned by the department head. Ideal Profile Previous hotel reservations and front office experience. Familiarity with Hotel PMS systems. Strong attention to detail and organizational skills. Excellent communication and customer service abilities. Ability to work flexible shifts, including weekends and holidays.

Hotel Reservations Agent

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