reservations sales agent

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
<div>About the Role
 
 
The Reservations Agent plays a key role in providing exceptional guest service by handling incoming reservation inquiries, accurately processing bookings, and ensuring each guest&rsquo;s requests are met. The Reservations Agent will serve as the first point of contact for many guests and is essential in creating a positive first impression of the resort.
 
 
⸻
 
 
What You Will Do
 
<ul><li>Respond promptly to incoming calls and emails to capture reservations and accurately input details into the reservations system. Complete all required internal forms. (40%)
</li><li>Run daily reports to support operational departments and ensure accuracy of reservations information. (2%)
</li><li>Manage the general reservations inbox, respond to inquiries, distribute messages, and process brochure or information requests. (5%)
</li><li>Handle guest inquiries, special requests, and basic complaints in line with Four Seasons standards, escalating complex issues to a supervisor or manager as needed. (2%)
</li><li>Accurately process WRO, Trust, Internal Reservations, and FIT reservations in the system. (15%)
</li><li>Call guests or travel planners to confirm or guarantee non-guaranteed reservations, and manage waitlist clearances. (10%)
</li><li>Review daily arrival reports, flag special requests, and assist in hard blocking rooms where applicable. Communicate details of VIP or Special Attention guests to the reservations leadership team. (5%)
</li><li>Monitor Front Desk reservations from the previous night and highlight any recurring issues to the reservations leadership team. (2%)
</li><li>Contact guests to clarify preferences or discrepancies prior to arrival to ensure a smooth guest experience. (3%)
</li><li>Assist in processing Employee Comp and Friends &amp; Family requests in accordance with departmental guidelines. (5%)
</li><li>Follow Four Seasons standards for sales and guest service while maintaining positive and professional relationships with colleagues and other departments.
</li><li>Follow established emergency and safety procedures in accordance with the resort&rsquo;s crisis management plan. (1%)
</li><li>Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as outlined in EmPact. (5%)
</li></ul> 
⸻
 
 
What You Bring
 
<ul><li>Excellent verbal and written English communication skills.
</li><li>Previous experience working with Opera or a similar reservations system preferred.
</li><li>Strong communication and sales skills with the ability to upsell and convert inquiries into bookings.
</li><li>Proficiency in Microsoft Excel and PowerPoint.
</li><li>Strong attention to detail, accuracy, and guest service mindset.
</li></ul> 
⸻
 
 
What We Offer
 
<ul><li>Competitive salary, wages, and a comprehensive benefits package
</li><li>Excellent training and development opportunities
</li><li>Complimentary stays at other Four Seasons Hotels and Resorts
</li><li>Complimentary dry cleaning for employee uniforms
</li><li>Complimentary employee meals
</li></ul> 
⸻
 
 
Schedule &amp; Hours
 
<ul><li>Full-time</li></ul></div></div>

PALMS CASINO

<div>The Agent Reservations and PBX is responsible for receiving in bound phone calls and booking future guest reservations and answering phone calls from in-house guests. Agent is responsible for handling guest requests in accordance to brand and service standards.
The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.<ul><li>
Provide superior service to guests.</li><li>
Assist guests with inquiries regarding room and/or dinner reservations.</li><li>
Book guest room reservations.</li><li>
Answer incoming calls and transfer to appropriate line.</li><li>
Assist guest with wake up calls.</li><li>
Dispatch the bell desk and engineering using a radio.</li><li>
Assist the front desk with their calls.</li><li>
Work in conjunction with the Casino Marketing Team regarding their events and promotions.</li><li>
Consistent and regular attendance is an essential function of this job</li><li>
The Reservations &amp; PBX Agent performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.</li><li>
Ability to obtain and maintain a Nevada Gaming Registration.</li></ul>
Qualifications:
Physical Requirements/ Working Conditions &ndash; Environment:<ul><li>
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
</li><li>SMGHA, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.</li><li>
Experience working on a keyboard and to type 35 wpm</li><li>
Ability to accurately enter information</li><li>
Ability to communicate effectively and make caller feel comfortable.</li><li>
Strong organizational skills.</li><li>
Ability to multi-task.</li><li>
Ability to solve routine problems.</li><li>
Ability to up-sell guests.</li><li>
Must be able to spend a majority of the day on the phone</li><li>
Must be at least 21 years of age</li><li>
Primary work environment is in a climate-controlled office setting.</li><li>
Incumbents may be required to work evening, weekend and holiday shifts.</li><li>
Must be able to work in a fast-paced, high-demand environment.</li><li>
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
</li><li>Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.</li><li>
Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.</li><li>
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.</li><li>
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.</li><li>
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of visitors or facility.</li><li>
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel.</li><li>
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.</li><li>
The employee may be exposed to fumes or airborne particles including secondhand smoke.</li></ul></div>

Agent Reservations and PBX - FT

IHG Hotels & Resorts

<div><div>JOB OVERVIEW 
The Reservations Agent is responsible for handling all guest inquiries, booking accommodations, and providing
 
information about the hotel&rsquo;s services and amenities. This role ensures a seamless booking experience and contributes to
 
guest satisfaction by delivering exceptional customer service. 
At InterContinental Hotels &amp; Resorts&reg;, we are committed to delivering exceptional experiences that reflect our
 
brand values. As part of this family, you are expected to embody these values by being: 
<ul><li>Charming by being approachable, having confidence and showing respect.</li><li>Stay in the moment by understanding and anticipating guests&rsquo; needs, being attentive and taking ownership</li></ul>
of getting things done. 
<ul><li>Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that
</li></ul>make people feel special. 
DUTIES AND RESPONSIBILITIES 
<ul><li>Answer incoming calls and emails promptly and professionally.</li><li>Assist guests with room reservations, modifications, and cancellations.</li><li>Accurately input reservation details into the hotel&rsquo;s booking system.</li><li>Provide detailed information about room rates, packages, amenities, and local attractions.</li><li>Maximize room sales by upselling upgrades, packages, and promotions.</li><li>Verify credit card information and process payments when necessary.</li><li>Coordinate with front desk, housekeeping, and other departments to ensure special guest requests are
</li></ul>fulfilled. 
<ul><li>Maintain accurate and up-to-date records of all reservations and guest preferences.</li><li>Manage guest inquiries and reservations on third-party booking platforms.</li><li>Handle guest complaints and concerns with a positive attitude and escalate as needed.</li><li>Stay informed about hotel policies, procedures, and promotions.</li><li>Perform other duties that may be assigned by the Reservations Manager or Director of Revenue</li></ul></div><div>
QUALIFICATIONS AND REQUIREMENTS 
<ul><li>Bachelor diploma or equivalent; degree in hospitality or related field is a plus.</li><li>Previous experience in reservations, front desk, or customer service preferred.</li><li>Proficient in using reservation software (PMS), email, and phone systems.</li><li>Strong communication and interpersonal skills.</li><li>Strong problem-solving abilities and customer service orientation.</li><li>Excellent organizational and multitasking abilities.</li><li>Attention to detail and accuracy.</li><li>Ability to work in a fast-paced environment and under pressure.</li><li>Flexible schedule including weekends and holidays.</li><li>Interaction with guests, team members, and third-party booking platforms.</li></ul>
OTHER REQUIREMNTS
 
<ul><li>Comply with hotel rules and regulations and provisions contained in the employment handbook</li><li>Comply with company&rsquo;s grooming standards to portray a professional image of self and the hotel</li><li>Comply with time and attendance policies set by the resort</li><li>Actively participate in training and development programs and maximize opportunities for self-development</li><li>Demonstrate understanding and awareness of all policies and procedures relating to health, hygiene and fire
</li></ul>life safety. 
<ul><li>Familiarize yourself with emergency and evacuation procedures</li><li>Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to
</li></ul>the attention of the Reservations Manager / Director of Revenue 
<ul><li>Comply with the company&rsquo;s corporate code of conduct</li><li>Perform all tasks as directed by the Reservations Manager / Director of Revenue in pursuit of the
</li></ul>achievement of business goals 
HOW DO I DELIVER THIS? 
We genuinely care about people, and we show this through living out our promise of True Hospitality each day.
 
It&rsquo;s what connects every colleague in all IHG&reg; hotels. 
Each IHG&reg; hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. 
<ul><li>True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests</li><li>True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they
</li></ul>can trust you, to help and support them during their stay 
<ul><li>True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and
</li></ul>understanding what the guest wants and needs 
<ul><li>True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner</li></ul>
The statements in this job description are intended to describe the essential nature and level of work being
 
performed. They are not intended to be ALL responsibilities or qualifications of the job.</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

<div>Reservations Manager
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. 
 
 
What will I be doing? 
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Maximise occupancy levels by reviewing and revising revenue strategies</li>
<li>Work with the Sales and Events Teams to maximise corporate and group rates</li>
<li>Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Assist in the recruiting, managing, training and developing of the Team</li>
<li>Participate in the organisation of hotel promotional activities</li></ul>
What are we looking for? 
A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience with reservations in the hotel/leisure sector</li>
<li>Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets</li>
<li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members</li>
<li>Excellent organisation and planning skills</li>
<li>Accountable and resilient</li>
<li>Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li>
<li>Relevant degree, in a business discipline, from an academic institution</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Manager

<div>
 A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.
 
 
 
 What will I be doing?
 
 
 
 As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Maximise occupancy levels by reviewing and revising revenue strategies
 </li>
 <li>
 Work with the Sales and Events Teams to maximise corporate and group rates
 </li>
 <li>
 Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
 </li>
 <li>
 Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
 </li>
 <li>
 Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
 </li>
 <li>
 Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
 </li>
 <li>
 Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
 </li>
 <li>
 Assist in the recruiting, managing, training and developing of the Team
 </li>
 <li>
 Participate in the organisation of hotel promotional activities
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience with reservations in the hotel/leisure sector
 </li>
 <li>
 Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
 </li>
 <li>
 Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
 </li>
 <li>
 Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
 </li>
 <li>
 Excellent organisation and planning skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of the hotel property management systems
 </li>
 <li>
 Previous experience in the same or similar role
 </li>
 <li>
 Relevant degree, in a business discipline, from an academic institution
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Call Center and Reservations
</div>

Aisles & Abroad Careers

<div>
 
 Position Overview
 
 
 We are currently seeking a dependable and detail-oriented
 
 Booking &amp; Reservations Assistant
 
 to support scheduling and reservation coordination. This role focuses on assisting with booking requests, organizing details, and ensuring all arrangements are handled accurately and efficiently.
 
 
 This is a fully remote position ideal for individuals who are organized, responsive, and enjoy working in a structured, client-focused environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist with coordinating bookings, reservations, and scheduling requests
 </li>
 <li>
 Gather and organize client information and preferences
 </li>
 <li>
 Review reservation details to ensure accuracy and completeness
 </li>
 <li>
 Communicate confirmations, updates, and follow-ups in a timely manner
 </li>
 <li>
 Maintain organized records of bookings and client interactions
 </li>
 <li>
 Support a smooth and efficient coordination process from start to finish
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong organizational and multitasking skills
 </li>
 <li>
 Clear and professional communication abilities
 </li>
 <li>
 Ability to work independently in a remote environment
 </li>
 <li>
 Detail-oriented with strong follow-through
 </li>
 <li>
 Comfortable using email, online systems, and scheduling tools
 
 
 
 
 </li>
 </ul>
 
 Preferred (Not Required)
 
 
 
 <ul>
 <li>
 Experience in customer service, administrative support, or coordination roles
 </li>
 <li>
 Interest in travel, hospitality, or event-related services
 
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Flexible remote work environment
 </li>
 <li>
 Structured onboarding and ongoing guidance
 </li>
 <li>
 Opportunities for growth based on performance
 </li>
 <li>
 Supportive and collaborative team setting
 
 
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 This is a remote role requiring a reliable internet connection and the ability to stay organized and productive in a virtual workspace.
 
 
 
 Apply Today
 
 
 If you enjoy coordinating details, assisting with reservations, and working in a flexible remote environment, we encourage you to apply.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Booking & Reservations Assistant (Remote) | Entry Level

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