reservations sales agent

Marriott International

<div>Additional Information 
Job Number25204744 
Job CategoryReservations 
LocationCairo Marriott Hotel, 16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Reservations Sales Agent

Hilton

<div>Cluster Reservation Agent
A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
What will I be doing? 
As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Cluster Reservation Agent

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Cluster Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

IHG Hotels & Resorts

<div>
 Are you customer-focused, detail-oriented, and fluent in Arabic? We are looking for a
 
 Reservation Agent &ndash; Arabic Speaker
 
 who will play a key role in driving room revenue while delivering accurate, professional, and friendly service to our guests.
 
 
 
 A little taste of your day-to-day:
 
 
 
 Every day is different, but you&rsquo;ll mostly be:
 
 
 <ul>
 <li>
 Handling room reservation inquiries via phone, email, and online channels in Arabic and English.
 </li>
 <li>
 Processing, modifying, and confirming reservations accurately in the hotel reservation system.
 </li>
 <li>
 Providing clear information on room types, rates, packages, promotions, and hotel facilities.
 </li>
 <li>
 Upselling rooms, packages, and services to maximize revenue opportunities.
 </li>
 <li>
 Responding professionally to guest inquiries, special requests, and complaints related to reservations.
 </li>
 <li>
 Coordinating closely with Front Office, Sales, and Revenue teams to ensure booking accuracy.
 </li>
 <li>
 Maintaining up-to-date knowledge of hotel policies, availability, and market trends.
 </li>
 <li>
 Ensuring all reservation records are complete and compliant with hotel standards.
 
 
 </li>
 </ul>
 
 What we need from you:
 
 
 
 <ul>
 <li>
 Previous experience as a Reservation Agent or Reservations Executive, preferably in a hotel environment.
 </li>
 <li>
 Fluency in Arabic (mandatory) and good command of English.
 </li>
 <li>
 Strong communication, customer service, and sales skills.
 </li>
 <li>
 Familiarity with hotel reservation systems (Opera or similar PMS will be an advantage).
 </li>
 <li>
 Attention to detail and ability to work accurately under pressure.
 </li>
 <li>
 Flexible to work shifts, weekends, and public holidays.
 </li>
 <li>
 Professional attitude with a proactive and service-oriented mindset.
 
 
 </li>
 </ul>
 At IHG&reg;, we believe our people bring
 
 True Hospitality
 
 to life. Join our Reservations team and grow your career with a globally trusted hospitality brand that values diversity, development, and excellence.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Reservation Agent – Arabic Speaker

Property Shop Investment LLC

Job Title: Reservation Sales Agent &ndash; Holiday Home Experience (Arabic)Location: Abu Dhabi, UAE Department: Sales / Reservations Reports To: Reservations Manager / Operations ManagerJob Summary: We are looking for a motivated Reservation Sales Agent with experience in holiday homes or short-term rentals. The ideal candidate will handle booking inquiries, convert leads into confirmed reservations, and provide an exceptional guest experience while driving revenue growth.Key Responsibilities:<ul><li>Handle incoming booking inquiries via phone, email, and online platforms.</li><li>Provide accurate information on property availability, rates, and services.</li><li>Convert inquiries into confirmed reservations, achieving monthly sales targets.</li><li>Maintain and update booking records in the reservation system.</li><li>Collaborate with operations and housekeeping teams to ensure property readiness.</li><li>Offer upselling opportunities to enhance guest experience and increase revenue.</li><li>Follow up with guests before and after stays to ensure satisfaction.</li><li>Resolve guest concerns and complaints promptly and professionally.</li><li>Stay informed about company offerings, promotions, and market trends.</li></ul>Requirements:<ul><li>Proven experience in sales or reservations, preferably in holiday homes, short-term rentals, or hospitality.</li><li>Strong customer service and communication skills.</li><li>Familiarity with reservation and property management systems.</li><li>Goal-oriented, proactive, and results-driven.</li><li>Ability to multitask and manage high-volume inquiries efficiently.</li><li>Professional, courteous, and approachable demeanor.</li><li>Flexibility to work shifts, including weekends and holidays.</li></ul>Education &amp; Experience:<ul><li>High school diploma or equivalent; a degree in Hospitality, Sales, or a related field is a plus.</li><li>Minimum 1&ndash;2 years of experience in reservations sales or hospitality.</li></ul>Skills &amp; Competencies:<ul><li>Excellent verbal and written communication.</li><li>Strong organizational and time-management skills.</li><li>Persuasive and customer-focused approach.</li><li>Ability to work independently and collaboratively.</li><li>Familiarity with booking platforms and property management software.</li></ul>Benefits:<ul><li>Competitive salary with commission/incentives.</li><li>Career growth and training opportunities.</li><li>Employee perks as per company policy.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Holiday Homes: 1 year (Required)</li></ul>

Reservation Sales Agent (Holiday Home Experience)

<div>
 As Senior Reservations Agent, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
 
 
 Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
 
 
 
 Duties And Responsibilities
 
 
 
 As Senior Reservations Agent, I will assume full responsibility for the efficient operation in the following:
 
 
 <ul>
 <li>
 Run daily reports for Reservation department, operational departments, Sales &amp; Marketing.
 </li>
 <li>
 Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.
 </li>
 <li>
 Assist in all allocation of rooms.
 </li>
 <li>
 Check and handle for special requests and hard blocking rooms as needed.
 </li>
 <li>
 Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests&rsquo; arrival.
 </li>
 <li>
 Track future room availabilities based on reservations.
 </li>
 <li>
 Monitor and update internet reservation system in coordinate with respected hosts.
 </li>
 <li>
 Assist in determine room rates based on the selling tactics of the resort.
 </li>
 <li>
 Assist in the management of the guest history and profile system.
 </li>
 <li>
 Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency.
 </li>
 <li>
 Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
 </li>
 <li>
 Strictly adhere to LQA standards and guest comments.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 To execute the position of Senior Reservations Agent, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
 
 
 <ul>
 <li>
 High school diploma or equivalent and at least 1 years&rsquo; experience in a similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
 </li>
 <li>
 Technical skills include MS Office &ndash; Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS, GDS and CRS platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts, MICE platforms and detailed procedures in handling local and overseas room bookings.
 </li>
 <li>
 Luxury resort experience and extensive experience collaborating with international high-end tour operators and travel agencies.
 </li>
 <li>
 I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.
 
 
 </li>
 </ul>
 The above is intended to provide an overview of the role and responsibilities for a Senior Reservations Agent at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
 
 
 Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.
 
 
 Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
 
 Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand&rsquo;s vision: to reawaken people&rsquo;s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
 
 You&rsquo;re about to be the author of this journey that takes you through life&rsquo;s undiscovered passageways, hidden treasures, and meaningful experiences.
 
 
 It&rsquo;s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
 
 Let the journey begin.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Senior Reservations Agent - Six Senses Zighy Bay

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Senior Reservations Agent - Six Senses Zighy Bay