reservations sales supervisor

Crowne Plaza Hotel

<div>We&rsquo;re looking for an organized and customer-focused Reservation Supervisor to support the reservations team. As part of the IHG family, you&rsquo;ll oversee daily reservation activities, ensuring efficient booking processes and excellent guest service. You&rsquo;ll assist in managing booking trends and help maximize occupancy and revenue, while maintaining compliance with IHG brand standards.

Key Responsibilities

Supervise daily reservation operations, ensuring accuracy and timely processing of bookings.

Assist the Reservation Manager in monitoring booking trends and adjusting strategies.

Provide guidance and support to the reservations team.

Handle complex guest inquiries and resolve booking issues professionally.

Coordinate with Sales, Revenue Management, and Front Office teams.

Maintain knowledge of distribution channels and reservation systems.

Prepare reports on reservation activities as needed.

Ensure compliance with IHG brand standards and company policies.

Key Skills &amp; Experience

Experience in reservations or front office operations, preferably in hospitality.

Strong organizational and communication skills.

Ability to lead and support a team.

Proficiency in reservation systems and booking platforms.

Customer service oriented with problem-solving abilities.

Flexibility to work varied shifts, including weekends and holidays.

At IHG, we care about our people and guests. When you join us, you become part of a global family dedicated to delivering True Hospitality for Good.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservation Supervisor

Accor

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
We are looking for a Reservation Supervisor to join our hotel's reservation department &mdash; someone who prioritizes guest satisfaction, has strong communication skills, and a disciplined, detail-oriented work ethic.
Key Responsibilities:<ul><li>
Manage the daily operations of the reservations department</li><li>
Process incoming reservation requests in a timely and organized manner</li><li>
Monitor online travel agencies (OTAs) and manage rate distributions</li><li>
Collaborate with the sales department to contribute to occupancy and revenue goals</li><li>
Guide, train, and evaluate the performance of the reservations team</li><li>
Actively use reservation systems (such as Opera)</li><li>
Support management through reporting and analysis</li><li>
Effectively utilize systems and portals used in the reservation process</li></ul> 
Qualifications 
Qualifications:<ul><li>
Graduated from Vocational Schools or Universities in Tourism and Hotel Management</li><li>
Experienced in reservations</li><li>
Strong written and verbal communication skills in English</li><li>
Proficient in MS Office programs and Opera reservation system</li><li>
Committed to continuously improving service quality</li><li>
Enjoys analysis and data-driven thinking</li><li>
Results-oriented and proactive</li><li>
Strong problem-solving skills</li><li>
Embraces a friendly and welcoming service approach</li><li>
Open to communication</li><li>
Enjoys working as part of a team</li></ul> 
Additional Information 
At Accor, we are more than just hotels; we create heartfelt experiences for our guests and meaningful opportunities for our team members. Join us and contribute to a culture that prioritizes growth, learning, and excellence.</div>

<div>What's your passion? Whether you're into dancing, diving, or dominoes at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.

Crowne Plaza Dubai Marina is a perfect location that completely understands Modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

With 273 stylish rooms and a convenient, prestigious location, Crowne Plaza Dubai Marina is an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.

We have an exciting opportunity for you as Reservations Supervisor to join our enthusiastic team at Crowne Plaza Dubai Marina.

As a Reservations Supervisor you are responsible for ensuring that the reservations team achieves or exceeds monthly sales targets. You will also ensure that our guests enjoy exceptional customer service and memorable experiences when visiting our properties and will include key responsibilities such as:
<ul>
<li>Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.</li>
<li>Ensure reservation department and Front Office team are constantly aware of availability states open, on request, closed dates, high demand dates etc.</li>
<li>Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.</li>
<li>Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.</li>
<li>Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letters.</li>
<li>Manage reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling and recommendations from external yield or revenue management systems e.g. Ideas.</li>
<li>Determine work procedures, prepare work schedules, assign duties and expedite work flow for reservation agents.</li>
<li>Manage all aspects of reservation department in the absence of revenue &amp; reservation manager.</li>
</ul>
The ideal candidate must 3 to 5 years of progressive work-related experience in the same role in a 5* city hotel in Dubai and has strong capabilities in handling technicality of revenue generating mediums &amp; organizing, detail-oriented and, with ability to work under pressure of deadlines and ever-shifting priorities in a fast-paced environment. Must promote and ensure good inter-departmental relations. Also, must be a team player, have strong interpersonal skills, and work well independently as well as part of a team, flexible attitude and ability to adapt to changing priorities and business needs.

IHG is more than just a great place to stay; we are also one of UAE&rsquo;s best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better. 
 
We passionately believe that it&rsquo;s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone. 
 
We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservations Supervisor at Crowne Plaza Dubai Marina

ANdAZ

<div>
 
 Organization- Andaz Doha
 
 
 
 
 Summary
 
 
 
 
 Duties and responsibilities related to the Reservations Manager role:
 
 
 
 <ul>
 <li>
 Collaborate with sales team and front office team for all room bookings.
 </li>
 <li>
 Prepare and conduct Reservations team meetings.
 </li>
 <li>
 Prepare duty roster and ensure to complete the attendance for the closing of payroll system.
 </li>
 <li>
 Conducting staff evaluation and appraisal.
 </li>
 <li>
 Prepare a shift briefing to direct team members and inform special information.
 </li>
 <li>
 Ensure all reservations hosts are equally knowledgeable of the hotel.
 </li>
 <li>
 Ensure to update team members of the current offered hotel products, services and facilities.
 </li>
 <li>
 Assign and supervise Reservations team to complete tasks accurately.
 </li>
 <li>
 Handle VVIP guest special requests.
 </li>
 <li>
 Show complete product knowledge, understand rate structure and apply rate management.
 </li>
 <li>
 Provide a high level of customer service and ensure maximum guest satisfaction.
 </li>
 <li>
 Manage guest complaints/issues and ensure resolutions to all inquiries.
 </li>
 <li>
 Ensure all incoming calls are answered as per the hotel standards.
 </li>
 <li>
 Reviews reservation status, confirmed bookings, cancelled reservations and no-show bookings daily.
 </li>
 <li>
 Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Ensures that the Reservations employees work in a supportive and flexible manner with other departments.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Ideally with a university degree or diploma in Hospitality or Tourism management.
 </li>
 <li>
 Minimum 2 years work experience as Reservation Manager, Front Office Manager or Assistant Front Office Manager in larger operation.
 </li>
 <li>
 Good problem solving, administrative and interpersonal skills are a must.
 </li>
 </ul>
</div>

Reservations Manager

TSH Real Estate

We are seeking a highly motivated and detail-oriented Reservations Manager to join our team. The ideal candidate will be responsible for overseeing all aspects of our reservations department, ensuring a seamless and exceptional experience for our guests. The Reservations Manager will lead a team of reservations agents, manage room inventory, and implement strategies to maximize occupancy and revenue.Responsibilities:<ul><li>Manage and supervise the reservations team, providing training, guidance, and performance evaluations.</li><li>Develop and implement standard operating procedures (SOPs) for the reservations department.</li><li>Monitor and analyze reservation trends, making recommendations to the management team.</li><li>Oversee group and corporate bookings, ensuring all details are accurate and communicated effectively.</li><li>Maintain accurate and up-to-date records of room inventory, rates, and availability.</li><li>Collaborate with the sales and marketing teams to develop promotional packages and special offers.</li><li>Handle guest inquiries, concerns, and special requests in a professional and timely manner.</li><li>Generate regular reports on occupancy, revenue, and other key performance indicators (KPIs).</li><li>Ensure compliance with all company policies and procedures.</li></ul>Requirements:<ul><li>Bachelor's degree in Hospitality Management, Business Administration, or a related field.</li><li>Minimum of 3-5 years of experience in a reservations or front office management role, preferably in a hotel or resort setting.</li><li>Proven leadership skills with the ability to motivate and mentor a team.</li><li>Strong knowledge of hotel management software (e.g., Opera, Cloudbeds, etc.).</li><li>Excellent communication, interpersonal, and organizational skills.</li><li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>A positive and collaborative work environment.</li><li>Employee discounts on company services.</li></ul>How to Apply:If you are a passionate and results-driven individual with a strong background in reservations management, we encourage you to apply. Please submit your resume and cover letter to [Email Address] with the subject line &quot;Reservations Manager Application.&quot;Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per month

Marriott International

<div>Additional Information 
Job Number25139279 
Job CategoryReservations 
LocationThe Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; no work experience required.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Understanding Markets &amp; Maximizing Revenue
<ul><li>Identifies new reservations sales business to achieve personal and property revenue goals.</li></ul>
<ul><li>Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the property based on market conditions and property needs.</li></ul>
<ul><li>Monitors same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li></ul> 
Conducting Daily Reservations Sales Activities
<ul><li>Responds to incoming reservations sales opportunities for the property that are outside parameters of the .</li></ul>
<ul><li>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li></ul>
<ul><li>Uses sales resources and administrative/support staff effectively.</li></ul>
<ul><li>Assists in monitoring group reservation forecast data.</li></ul>
<ul><li>Coordinates with sales and Convention Services to process rooming lists and reservation cards.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Assists with monitoring accuracy of reservation sales orders within tracking systems.</li></ul>
<ul><li>Tracks no-show reservations and processes charges as needed.</li></ul>
<ul><li>Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.</li></ul>
<ul><li>Manages wait list and prioritizes order of wait list contacts to be made.</li></ul>
<ul><li>Prepares work and maintenance orders.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the brand.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li></ul>
<ul><li>Handles guest complaints and disputes following the instant pacification procedures.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Monitors reservations sales agents while on phone calls.</li></ul>
<ul><li>Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Utilizes all available on the job training tools for employees.</li></ul>
<ul><li>Creates monthly labor scheduling for team.</li></ul> 
Additional Responsibilities
<ul><li>Utilizes applicable intranet for resources and information.</li></ul>
<ul><li>Creates contracts as required.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Radisson Hotel Group

<div>
 
 Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
 
 
 
 
 People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
 
 
 
 
 
 
 Job Description
 
 
 
 
 *Responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery.
 
 
 
 
 &bull; Show complete product knowledge, understand rate structure and apply rate management.
 
 
 
 
 &bull; Excellent overall communication skills and be able to multi task and work under pressure.
 
 
 
 
 &bull; Knowledge of Fidelio / Opera and ability to learn new systems.
 
 
 
 
 &bull; Ensure to send confirmation for new reservation and follow up those without correspondence.
 
 
 
 
 &bull; Enthusiastic, courteous &amp; helpful to colleagues &amp; customers.
 
 
 
 
 &bull; Planning for business &amp; analyses the needs of the operation.
 
 
 
 
 &bull; Able to work alone and within a team
 
 
 
 
 &bull; Practices &lsquo;Yes I Can&rsquo; attitude
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Minimum of 3-5 years of experience in a reservations or front desk role, with at least 1 year in a supervisory position.
 
 
 
 </li>
 <li>
 
 Strong knowledge of reservation systems, booking platforms, and customer service processes.
 
 
 
 </li>
 <li>
 
 Previous experience managing a team and overseeing daily operations within the reservations department is highly preferred.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Why Join Radisson Hotel Group?
 
 
 
 
 
 
 Live the Magic of Hospitality -
 
 Be part of a team that creates
 
 exceptional experiences and memorable moments
 
 every day. Let your
 
 Yes I Can!
 
 spirit shine as you bring hospitality to life.
 
 
 
 
 
 Build a Great Career -
 
 No matter your background or experience, we invest in your
 
 growth, learning, and career development
 
 &mdash;helping you reach your full potential.
 
 
 
 
 
 Experience the Team Spirit -
 
 Join a workplace that&rsquo;s
 
 inclusive, fun, and meaningful
 
 . We celebrate diversity, support one another and foster a sense of belonging through our
 
 Employee Resource Groups and inclusion initiatives
 
 .
 
 
 
 
 
 Lead with Your Ambition -
 
 Your ideas, passion and drive matter! We empower you to
 
 make a difference
 
 &mdash;in hospitality, your community and beyond.
 
 
 
 
 
 Enjoy Global &amp; Local Perks -
 
 No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
 
 
 
 
 
 Join us in shaping the future of hospitality!
 
 If you&rsquo;re ready to
 
 bring your talent, energy, and passion
 
 , we&rsquo;d love to hear from you.
 
 
 
 
 
 Apply now and let&rsquo;s make every moment matter.
 
 
 
 
 
 We welcome applicants from all
 
 backgrounds, abilities, and experiences
 
 . If you need any adjustments during the application process, please let us know.
 
</div>

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