reservations sales supervisor

Scorpios Mykonos

<div>Scorpios 


Scorpios is a growing hospitality brand that brings people together around music, food, and mindfulness &mdash; always within a stunning natural landscape. Taking inspiration from the culture and history of its location, each project is intended as a platform for local creatives to exhibit their talents as well as a hub for the global Scorpios community to gather. Since its opening as a beachside music venue on Mykonos in 2015, Scorpios has grown into a global lifestyle hospitality brand with expanded offerings. Scorpios is now looking to build a highly dedicated team to drive the brand to its highest potential. 
Job Description 
Scorpios Bodrum is seeking for an F&amp;B Reservations Supervisor that will oversee all F&amp;B reservations and events, ensuring seamless operations and exceptional guest experiences. This pivotal role brings strong organizational skills, attention to detail, in-depth knowledge of the reservations systems and a passion for delivering outstanding service in a fast-paced hospitality environment. 
Opportunities For All 


Scorpios was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Scorpios is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. The role reports to the Global Head of People &amp; Development of Scorpios. 
Responsibilities 
Sales and Reservation Management:<ul><li> 
Handle all aspects of sales and reservations, including checking availability and processing payments.</li></ul> 
Operations Oversight:<ul><li> 
Oversee day-to-day reservations operations and team members that are delivering and fullfiling their tasks. Coordinate with the each Floor Manages of each Revenue centrer to optimize table availability and seating arrangements to maximize revenue. 
</li></ul> 
Guest experience:<ul><li> 
Uphold and enhance the standard of guest service across all areas.
</li></ul><ul><li>Handle guest inquiries, concerns, and special requests promptly and professionally.</li></ul> 
Issue Resolution:<ul><li> 
Be proactive in resolving any issues that arise with bookings or reservations to maintain a high level of guest satisfaction. 
</li></ul> 
Revenue Management:<ul><li> 
Develop and implement strategies to maximize revenue opportunities.</li></ul> 
Team Leadership, Training and Development:<ul><li> 
Develop and implement comprehensive training programs for the F&amp;B Reservations team.
</li></ul><ul><li>Provide strong leadership and mentorship to the team, fostering a collaborative and results-driven environment. 
</li></ul> 
Collaboration Across Departments:<ul><li> 
Foster collaboration and synergy across multiple departments by effectively communicating and coordinating event-related activities, ensuring alignment with organizational goals and objectives. 
</li></ul> 
Budgets &amp; Performance:<ul><li> 
Ensure financial targets are met or exceeded.</li></ul> 
Requirements 
<ul>
<li>
Proven working experience as a Reservations Supervisor for minimum 2 years in 5* Hotels, High-End Restaurants or comparable, in terms of quality, Beach Compounds</li>
<li>Very good knowledge of English language. Additional languages will be considered a plus</li>
<li>Ability to make each guest of Scorpios feel unique, welcomed and generally feel like &lsquo;home&rsquo;</li>
<li>Computer literacy</li>
<li>Patience and flexibility towards demanding circumstances with guests</li></ul> 


Benefits: 
Scorpios offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.</div>

F&B Reservations Supervisor

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description<ul><li> 
Manage and organize all reservation channels (phone, online, and on-site).</li><li>
Supervise the reservations team and provide ongoing training to enhance performance and service quality.</li><li>
Monitor resort occupancy and analyze reservation data to achieve revenue targets.</li><li>
Develop and implement marketing strategies and special offers to increase bookings and sales.</li><li>
Ensure accuracy of reservation information, room rates, and applicable policies.</li><li>
Handle guest complaints and resolve reservation-related issues efficiently and professionally.</li><li>
Prepare daily and weekly reports on occupancy, revenue, and future bookings for management review.</li><li>
Coordinate with the Front Office and other departments to ensure a seamless guest experience.</li><li>
Oversee payment procedures and billing related to reservations, ensuring compliance with financial policies.</li><li>
Stay updated on the latest reservation systems and hotel management software.</li></ul> 
Qualifications 
Bachelor&rsquo;s degree in Hotel Management, Tourism, or a related field.<ul><li>
Minimum 3&ndash;5 years of experience in reservations management in luxury hotels or resorts, preferably in a similar environment.</li><li>
Excellent knowledge of Property Management Systems (PMS) such as Opera or Fidelio.</li><li>
Strong leadership, organizational, and team management skills.</li><li>
Excellent communication skills in English and Arabic.</li><li>
Ability to work under pressure and resolve issues efficiently.</li></ul> 
Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

Reservations Manager

Travel + Leisure Co.

<div>We Put the World on Vacation
Travel + Leisure Co. is the world&rsquo;s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Are you passionate about travel, vacations, and sales? If you answered &ldquo;yes&rdquo; than look no further. The Travel + Leisure Marketing Contact Center is growing, and we are currently hiring Reservations Sales Representatives to join us as a remote Reservations Sales Coordinator working with a supportive leadership team who is invested in YOU and YOUR success!
Start Date: March 27th 2026
How You&rsquo;ll Shine
Now is the time to give yourself the work to life balance that you've always wanted, as this is a work from home opportunity! With our hourly + incentive pay, we offer limitless earning potential.
As a Reservations Sales Coordinator, your primary responsibility will be to answer inbound calls from guests who purchased a promotional vacation getaway. You will be assisting them with booking their travel dates, general questions and/or confirming their upcoming reservation through our central reservation system. The position requires that you maintain a high-level of customer satisfaction, in addition to addressing any escalated customer service issues that may arise. As part of the Reservations Sales Team, you will be helping to deliver on our arrivals, increase revenue for the department and guarantee tour volume for the resorts. Package retention (saving the sale), selling of dates, escalation of calls, retaining the business.
Training Hours (6 Weeks):<ul>
<li>
Orientation Day (Friday) &ndash; Arrive at 9:00am to pick up equipment at our Wyndham Location. Set up at home and be ready for virtual HR Orientation at 1pm.</li>
<li>Weeks 1 &ndash; 2: Monday through Friday 9:00am - 5:00pm</li>
<li>Weeks 3 &ndash; 6: Monday through Friday 11:00am - 7:00pm</li>
</ul>
Post Training Hours:<ul>
<li>
Three days during the week: 12:30pm to 9:00pm</li>
<li>Saturday &amp; Sunday: 8:00am to 9:00pm (8 hour shift between these hours)</li>
<li>Off two days during the week.</li>
</ul>
(Current hours are subject to change based on business needs.)
What You'll bring:
High School diploma or GED equivalent
Ability to work flexible shifts to include weekdays, evenings, and weekends to suit business needs.
1+ years of customer service, reservations, or equivalent experience a plus.
1+ years of call center experience preferred.
Proficient working with Microsoft Office is preferred.
Sales experience highly preferred.
Pay:
New hire pay during the first 90 days is $18.00/hour.
After the 90 days the pay is $14.00/hour plus incentives with yearly earning potential up to 70K+.
*Only candidates from Orlando, FL area (within 50 miles) will be considered at this time*
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
<ul><li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Flexible spending accounts</li>
<li>Life and accident coverage</li>
<li>Disability</li>
<li>Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)</li>
<li>Wish day paid time to volunteer at an approved organization of your choice</li>
<li>401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)</li>
<li>Legal and identify theft plan</li>
<li>Voluntary income protection benefits</li>
<li>Wellness program (subject to provider availability)</li>
<li>Employee Assistance Program</li>
</ul>
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you&rsquo;ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what&rsquo;s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.</div>

Reservations Sales Agent Remote

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26012607
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
 
 
 Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 2 years of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Cluster Reservations Supervisor

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26019769
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 In Marriott International ci impegniamo a essere un datore di lavoro con pari opportunit&agrave;, ad accogliere tutti e a favorire l'accesso alle opportunit&agrave;. Promuoviamo attivamente un ambiente in cui le esperienze pregresse di ogni nostro dipendente vengono valorizzate e celebrate. La nostra pi&ugrave; grande forza risiede nel ricco mix di cultura, talento e competenze dei nostri dipendenti. Ci impegniamo a non discriminare su qualsiasi base protetta, tra cui la disabilit&agrave;, lo status di veterano o altre basi protette dalla legge.
 
 
 
 Noi di Westin ci impegniamo a offrire agli ospiti le condizioni per ritrovare il controllo e migliorare il benessere nei momenti di maggiore bisogno durante i loro viaggi, assicurando che possano sentirsi al meglio. Per realizzare la mission del brand, ovvero di diventare il marchio del wellness di punta nel settore dell'accoglienza, abbiamo bisogno di collaboratori che dimostrano passione e impegno per dare vita alla programmazione unica del brand. Vogliamo che i nostri dipendenti abbraccino le pratiche di benessere sia all'interno che all'esterno della propriet&agrave;. Se hai entusiasmo, voglia di essere in attivit&agrave; e ti prendi cura con orgoglio del tuo benessere, oltre ad avere uno spirito ottimista e avventuroso, allora sei la scelta ideale per Westin.
 
 Scegli
 
 un ambiente dove puoi svolgere al meglio il tuo lavoro,
 
 iniziare
 
 il tuo percorso verso i tuoi obiettivi,
 
 entrare a far parte
 
 di un fantastico team globale e
 
 diventare
 
 la versione migliore di te.
</div>

Supervisor-Reservations

Best Plaza West Bay Hotel

Responsible for the daily room inventory management process to establish and implement pricing, yield, and selling strategies for the hotel, based on market factors and company guidelines. Manage all aspects of competitor intelligence; pricing; management of room inventory, and/or the yield hurdle points; distribution channels, market segment mix; acceptance/denial of major group bookings. Monitor competitor strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management while you monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency. Support the onsite Reservation Teams. Maximize all revenues to and for the Hotel, including but not limited to Rooms and Banquet/Catering Revenues.At Best Plaza West Bay Hotel, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them, we need you to stay One Step Ahead and:<ul><li>Create Confidence &ndash; by being an expert at what you do; by acting and looking the part and adapting your style to match your guests&rsquo; pace in all you do.</li><li>Encourages Success &ndash; by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced.</li></ul>&middot; Make It Happen &ndash; by being perceptive to your guests&rsquo; needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.Duties and Responsibilities1. Responsible for formulating, developing and executing sales strategies in inventory control &amp; segmentation to maximize hotel revenue &amp; profit2. Prepare forecast, budget &amp; analysis of revenue, profit, and demand associated with occupancy of rooms &amp; function space inventory3. Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room Taskforce in relation to the hotel&rsquo;s pricing and market mix strategy.4. Review daily rate on OTA channels as well as monthly/ quarterly KNR/ LNR account performance5. Recommend pricing &amp; positioning strategy by identifying potential opportunities and threats using rate shopping tool, i.e. Rubicon6. Oversees the configuration of the hotel&rsquo;s Property Management System.7. Conduct weekly rate/sell strategy (yield) meetings with General Manager, DOSM, Revenue Manager Reservations Manager, Front Office Manager &amp; Catering Manager8. Facilitate the Revenue Generation Meeting and all other Revenue daily/weekly &amp; monthly meetings in absence of Revenue Manager and generates reports and analyses needed for these meetings, displaying key facts/trends etc. on the revenue room walls /SharePoint9. Monitor and is responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.10. Approve and/or implement sell strategies for all group proposals above 9 rooms on any one night, and collaborates with the Director of Sales or Director of Catering on setting group and conference rates.11. Manage use of revenue systems* on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate.12. Train and support hotel teams on revenue system* functionality and enhancements.13. Ensure compliance with all SBRP rules and standard processes. Provide support to Revenue Manager to input to the annual budget process on all revenue aspects of the business14. Provides technical support to Reservations and Front Office on up-selling and negotiating techniques.15. Perform other duties as assigned by the Director of Revenue Management16. Works with line Manager and Human Resource Manager to ensure the departmental performance of staff is productive.17. Provide tactical information and make recommendations to Revenue Generating Teams for the strategic business plan18. Regularly review and manage expenses against departmental budget together with Revenue ManageraCCOUNTABILITYResponsible for: Reservations Manager/ Assistant Reservations Manager /Reservations Supervisor/Reservation Sales AgentSELF MANAGEMENT1. Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook2. Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.3. Comply with Time and Attendance Policies set by the hotel.4. Actively participate in training and development programs and maximize opportunities for self-development5. Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety6. Familiarize yourself with emergency and evacuation procedures7. Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager8. Comply with the Company&rsquo;s Corporate Code of Conduct9. Familiarize self with the company values.10. Perform all tasks as directed by the Manager in pursuit of the achievement of business goalsJob Type: Full-timeExperience:<ul><li>same position with hotel: 1 year (Required)</li></ul>

Revenue Manager

Hilton

<div>Cluster Reservations Agent
A Reservations Agent will serve as the main contact for room reservations for two clustered hotel properties; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within both hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Cluster Reservations Agent

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