reservations sales supervisor

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata Travel Group, represents the travel division of dnata, one of the world&rsquo;s largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading, award-winning travel services provider.
As a Reservations and Sales Supervisor, you will be responsible to lead a team of employees by providing operational, supervisory support and specialised business expertise daily, using relevant motivational, training, management and communication techniques to achieve the department's customer service and revenue targets.
In this role, you will;
<ul><li>Deploy
<ul><li>Ensure implementation of all sales policies and procedures including the use of point of sale and dedicated Airline Systems. These should include the accurate and complete update of the master database and all areas of client profiles in point of sale applications
</li><li>Plan efficient resources to comprehensively cover the office or Airline counters, keeping in mind language requirements, operational peak periods etc.
</li><li>Based on Business requirements, identify and evaluate potential feasibility for on-boarding new clients/Low Cost Carriers (LCC) through Airline B2B or API connectivity. Work towards implementation and integration into dnata Point Of Sale (POS) applications
</li></ul></li><li>Lead
<ul><li>Ensure employees are trained and coached to provide great customer service, upselling and cross selling all dnata travel products including day to day and Project based activities
</li><li>Make Travel related reservations and issue tickets to clients, taking care that all relevant airline rules and regulations have been complied with, and that the product delivered is in line with client requirements and expectations
</li><li>Monitor and analyse sales performance of the office regularly against assigned targets and keep the team's efforts focused on productive activities so that targets are achieved using established sales promotion techniques
</li><li>Identify areas of development, provide feedback at regular intervals to team members and ensure they are equipped to provide professional support at all times
</li><li>Conduct performance reviews for the team, ensuring that objectives and development plans are clearly defined
</li><li>Maintain effective working relationships with internal departments and Airlines ensuring Service Level Agreements (SLAs) are constantly met
</li></ul></li><li>Execute
<ul><li>Control, maintain records and provide reports of all revenue accountable documents. These could include tickets and MCO's ensuring all utilised documents are correctly reported in the back office system at the end of the day/shift, to facilitate accurate invoicing
</li><li>Responsible for the safe keeping of all accountable documents and cash in the unit and ensure that any Petty Cash allocated to the office is accounted for correctly and cash collected promptly banked
</li><li>Identify training requirements, maintain records and nominate staff for suitable training, to ensure they are equipped to provide a professional service at all times. Provide on-job training to new joiners and regularly conduct briefings to update the team on necessary operational changes and latest promotions, changes in airline trends, new products and services
</li><li>Ensure that all the day to day requests/ escalations received either from internal/external stakeholders are logged, objectively investigated as per agreed SLAs and recommendations made to the line manager or corrective action is taken. Monitor the quality of service delivered in the unit to ensure customer satisfaction and loyalty
</li><li>Review and implement SOPs and KPIs in the department, based on our standard customer requirements, regulatory and industry standards, Quality Management Systems and departmental objectives and policies. Ensure any new workflow changes are documented in the existing SOP
</li></ul></li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below requirements;
<ul><li>A minimum of 1 year of supervisory experience
</li><li>Advanced fares and ticketing certificate from IATA or equivalent
</li><li>Knowledge of dnata front Office system/Airline Reservation systems
</li><li>Knowledge of world geography and major carrier networks to facilitate quick itinerary planning
</li><li>Ability to tailor tour packages (FITs and Groups) to any part of the world
</li><li>In depth knowledge of the local UAE travel market in general and Dubai in particular
</li><li>Interpersonal ability, team management, telephone and customer service skills
</li><li>Proficient in MS Office applications
</li></ul>Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Reservations & Sales Supervisor

Ramada by Wyndham Bahrain

Reservation SupervisorOverview The Reservation Supervisor oversees the reservations team to ensure efficient, accurate, and customer-focused booking operations. This role plays a key part in maximizing occupancy, supporting smooth communication between guests and internal departments, and maintaining a high standard of service within the reservations process.Key Responsibilities<ul><li>Manage Staff: Supervise and guide the reservations team by allocating duties, monitoring performance, and providing training and support as needed.</li><li>Handle Inquiries: Respond promptly to reservation requests through phone, email, and online channels, providing guests with accurate information about availability, rates, and packages.</li><li>Ensure Guest Satisfaction: Assist guests in making reservations, address special requests or concerns, and ensure an exceptional and seamless booking experience.</li><li>Optimise Bookings: Implement procedures and strategies to maximise occupancy rates, minimise booking errors, and enhance revenue opportunities.</li><li>Coordinate with Other Departments: Act as a liaison between the reservations team and other hotel departments, such as Front Office, Sales, and Housekeeping, to ensure smooth operations and clear communication.</li><li>Maintain Records: Ensure all reservation data is accurately recorded and updated in the hotel&rsquo;s reservation system.</li><li>Report and Analyse: Prepare and review reservation reports, occupancy forecasts, and booking trends to support management decisions.</li></ul>Skills and Qualifications<ul><li>Strong communication and interpersonal skills, with a focus on customer service excellence.</li><li>Proven ability to lead, motivate, and manage a team effectively.</li><li>Proficiency in reservation and property management systems (PMS IDS and Opera) and online booking platforms.</li><li>Excellent organizational and problem-solving skills with attention to detail.</li><li>Knowledge of hotel operations and hospitality industry practices.</li><li>Ability to work under pressure and adapt to a fast-paced environment.</li><li>Fluent in English</li><li>Arabic beneficial but not essential</li></ul>LOCAL HIRE ONLYJob Type: Full-time

Reservations Supervisor

IHG Hotels & Resorts

<div>
 
 About Us
 
 
 
 As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.
 
 
 Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
 
 
 If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
 
 
 We&rsquo;re looking for a results-driven Reservations Supervisor who will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with customers. You&rsquo;ll oversee developing expertise in understanding sector/account needs, maximising guest satisfaction, and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Events team members.
 
 
 Every day is different, but you&rsquo;ll mostly do:
 
 
 <ul>
 <li>
 Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
 </li>
 <li>
 Promote the Hotel&rsquo;s (and IHG generally) products and services.
 </li>
 <li>
 Maintain a high level of product and service knowledge about all IHG Hotels in your region.
 </li>
 <li>
 Develop and maintain a regular pattern of sales calls.
 </li>
 <li>
 Record and process reservations made by phone/fax/email.
 </li>
 <li>
 Accept wait list reservations.
 </li>
 <li>
 Process amendments to reservations such as extensions, early departures, etc.
 </li>
 <li>
 Manage &ldquo;no show&rdquo; reservations by investigation and recording of same.
 </li>
 <li>
 Record special billing arrangements for groups and conventions.
 </li>
 <li>
 Maintain knowledge of special rates/ offers/ promotions.
 </li>
 <li>
 Monitor reservation levels and inform Managers of current and future occupancy rates.
 </li>
 <li>
 Prepare reports as requested (e.g. to travel agents, business houses etc).
 </li>
 <li>
 Prepare reservation sales reports.
 </li>
 <li>
 Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
 </li>
 <li>
 Comply with the Company&rsquo;s Corporate Code of Conduct.
 </li>
 <li>
 Familiarise yourself with the company values and model desired behaviours.
 </li>
 <li>
 Comply with Company Grooming Standards.
 </li>
 <li>
 Comply with Time and Attendance Policies.
 </li>
 <li>
 Perform tasks as directed by the Manager in pursuit of the achievement of business goals.
 </li>
 <li>
 Maintain up-to-date knowledge of distribution channels, online travel agencies (OTAs), and reservation systems.
 </li>
 <li>
 Prepare regular reports on reservations performance and forecast future demand.
 </li>
 <li>
 Ensure compliance with IHG brand standards, policies, and procedures.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 <ul>
 <li>
 Proven experience in hotel reservations management or related roles.
 </li>
 <li>
 Strong leadership and team supervising skills.
 </li>
 <li>
 Excellent communication and customer service abilities.
 </li>
 <li>
 Analytical mindset with proficiency in reservation systems and revenue management tools.
 </li>
 <li>
 Ability to work under pressure and meet targets.
 </li>
 <li>
 Knowledge of distribution channels and online booking platforms.
 </li>
 <li>
 Flexibility to work varied shifts, including weekends and holidays.
 
 
 </li>
 </ul>
 What We Offer
 
 
 We&rsquo;ll reward all your hard work with competitive salary and benefits.
 
 
 Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
 
 
 So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Reservation Supervisor

<div>About Us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
We&rsquo;re looking for a results-driven Reservations Supervisor who will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with customers. You&rsquo;ll oversee developing expertise in understanding sector/account needs, maximising guest satisfaction, and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Events team members.
Every day is different, but you&rsquo;ll mostly do:<ul><li><div>
Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
</div></li><li><div>Promote the Hotel&rsquo;s (and IHG generally) products and services.</div></li><li><div>
Maintain a high level of product and service knowledge about all IHG Hotels in your region.</div></li><li><div>
Develop and maintain a regular pattern of sales calls.</div></li><li><div>
Record and process reservations made by phone/fax/email.</div></li><li><div>
Accept wait list reservations.</div></li><li><div>
Process amendments to reservations such as extensions, early departures, etc.</div></li><li><div>
Manage &ldquo;no show&rdquo; reservations by investigation and recording of same.</div></li><li><div>
Record special billing arrangements for groups and conventions.</div></li><li><div>
Maintain knowledge of special rates/ offers/ promotions.</div></li><li><div>
Monitor reservation levels and inform Managers of current and future occupancy rates.</div></li><li><div>
Prepare reports as requested (e.g. to travel agents, business houses etc).</div></li><li><div>
Prepare reservation sales reports.</div></li><li><div>
Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.</div></li><li><div>
Comply with the Company&rsquo;s Corporate Code of Conduct.</div></li><li><div>
Familiarise yourself with the company values and model desired behaviours.</div></li><li><div>
Comply with Company Grooming Standards.</div></li><li><div>
Comply with Time and Attendance Policies.</div></li><li><div>
Perform tasks as directed by the Manager in pursuit of the achievement of business goals.</div></li><li>
Maintain up-to-date knowledge of distribution channels, online travel agencies (OTAs), and reservation systems.</li><li>
Prepare regular reports on reservations performance and forecast future demand.</li><li>
Ensure compliance with IHG brand standards, policies, and procedures.</li></ul>
What We Need From You<ul><li>
Proven experience in hotel reservations management or related roles.</li><li>
Strong leadership and team supervising skills.</li><li>
Excellent communication and customer service abilities.</li><li>
Analytical mindset with proficiency in reservation systems and revenue management tools.</li><li>
Ability to work under pressure and meet targets.</li><li>
Knowledge of distribution channels and online booking platforms.</li><li>
Flexibility to work varied shifts, including weekends and holidays.</li></ul>
What We Offer
We&rsquo;ll reward all your hard work with competitive salary and benefits.
Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25158225
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 W Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; no work experience required.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Understanding Markets &amp; Maximizing Revenue
 
 
 
 <ul>
 <li>
 Identifies new reservations sales business to achieve personal and property revenue goals.
 </li>
 <li>
 Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
 </li>
 <li>
 Closes the best opportunities for the property based on market conditions and property needs.
 </li>
 <li>
 Monitors same day selling procedures to maximize room revenue and control property occupancy.
 </li>
 <li>
 Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
 
 
 </li>
 </ul>
 
 Conducting Daily Reservations Sales Activities
 
 
 
 <ul>
 <li>
 Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
 </li>
 <li>
 Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
 </li>
 <li>
 Uses sales resources and administrative/support staff effectively.
 </li>
 <li>
 Assists in monitoring group reservation forecast data.
 </li>
 <li>
 Coordinates with sales and Convention Services to process rooming lists and reservation cards.
 </li>
 <li>
 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
 </li>
 <li>
 Assists with monitoring accuracy of reservation sales orders within tracking systems.
 </li>
 <li>
 Tracks no-show reservations and processes charges as needed.
 </li>
 <li>
 Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
 </li>
 <li>
 Manages wait list and prioritizes order of wait list contacts to be made.
 </li>
 <li>
 Prepares work and maintenance orders.
 
 
 </li>
 </ul>
 
 Providing Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.
 </li>
 <li>
 Services our customers in order to grow share of the account.
 </li>
 <li>
 Provides excellent customer service consistent with the daily service basics of the brand.
 </li>
 <li>
 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
 </li>
 <li>
 Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
 </li>
 <li>
 Handles guest complaints and disputes following the instant pacification procedures.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resource Activities
 
 
 
 <ul>
 <li>
 Monitors reservations sales agents while on phone calls.
 </li>
 <li>
 Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Utilizes all available on the job training tools for employees.
 </li>
 <li>
 Creates monthly labor scheduling for team.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Utilizes applicable intranet for resources and information.
 </li>
 <li>
 Creates contracts as required.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Reservations Manager ( Saudi National )

Hilton

<div>
 A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.
 
 
 
 What will I be doing?
 
 
 
 As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Maximise occupancy levels by reviewing and revising revenue strategies
 </li>
 <li>
 Work with the Sales and Events Teams to maximise corporate and group rates
 </li>
 <li>
 Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
 </li>
 <li>
 Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
 </li>
 <li>
 Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
 </li>
 <li>
 Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
 </li>
 <li>
 Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
 </li>
 <li>
 Assist in the recruiting, managing, training and developing of the Team
 </li>
 <li>
 Participate in the organisation of hotel promotional activities
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience with reservations in the hotel/leisure sector
 </li>
 <li>
 Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
 </li>
 <li>
 Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
 </li>
 <li>
 Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
 </li>
 <li>
 Excellent organisation and planning skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of the hotel property management systems
 </li>
 <li>
 Previous experience in the same or similar role
 </li>
 <li>
 Relevant degree, in a business discipline, from an academic institution
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain City Centre Hotel &amp; Residences
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Call Center and Reservations
</div>

Reservations Manager

MTS Globe

<div>
 
 MTS Globe Egypt
 
 
 
 MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico&acute;s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 10.000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.
 
 
 
 Job Description
 
 
 
 
 Department:
 
 Reservations
 
 
 
 Location:
 
 Hurghada
 
 
 
 Reports To:
 
 Reservations Manager
 
 
 
 Job Purpose:
 
 
 
 To supervise the day-to-day operations of the reservations team, ensuring timely and accurate processing of bookings, coordination with suppliers and internal departments, and maintaining high service standards. The role also involves supporting the company's brand image and communication through basic PR activities.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Reservation Management:
 </li>
 <ul>
 <li>
 Oversee the handling of hotel reservations.
 </li>
 <li>
 Ensure booking accuracy and timely confirmations.
 </li>
 <li>
 Resolve complex booking issues and complaints.
 </li>
 </ul>
 <li>
 Supplier &amp; Client Coordination:
 </li>
 <ul>
 <li>
 Communicate effectively with suppliers to confirm services and resolve issues.
 </li>
 <li>
 Coordinate with sales and operations teams to fulfill special client requests.
 </li>
 </ul>
 <li>
 System &amp; Process Management:
 </li>
 <ul>
 <li>
 Utilize internal reservation systems and tools
 </li>
 <li>
 Propose and implement process improvements to enhance efficiency.
 </li>
 </ul>
 <li>
 Public Relations (PR):
 </li>
 <ul>
 <li>
 Represent the company professionally when interacting with partners, clients, and suppliers.
 </li>
 <li>
 Assist with drafting service-related client communications or public statements when required.
 </li>
 <li>
 Support the marketing and PR team with relevant updates or operational input for campaigns or press releases.
 </li>
 </ul>
 <li>
 Reporting &amp; Administration:
 </li>
 <ul>
 <li>
 Prepare daily/weekly reports on booking status, revenue, and team productivity.
 </li>
 <li>
 Maintain updated records and documentation for auditing and internal use.
 
 </li>
 </ul>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience in the tourism/hospitality industry, preferably in a DMC or tour operator.
 </li>
 <li>
 Minimum 2&ndash;3 years in a reservations.
 </li>
 <li>
 Proficient in reservation systems.
 </li>
 <li>
 Strong communication and interpersonal skills in English.
 </li>
 <li>
 Basic understanding of public relations practices and ability to support communication initiatives.
 </li>
 <li>
 Detail-oriented with excellent organizational and problem-solving skills.
 </li>
 <li>
 Strong sense of professionalism and ability to represent the company in public or external settings.
 </li>
 <li>
 Ability to work under pressure and handle multiple priorities.
 </li>
 </ul>
</div>

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