reservations sales supervisor

Mövenpick

<div>Company Description 
&quot;Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
We are seeking a highly organized and customer-focused Reservation Supervisor to join our team at Movenpick Resort Aswan , Egypt. As a Reservation Supervisor, you will supervise the operations of the reservation department during shift by assisting to coordinate operational plans to meet hotel sales targets<ul><li>
Ensuring daily tasks and checklists for all reservation colleagues are completed</li><li>
Ensure all Reservation Agents are well trained and informed of all rates, promotions, and corporate programs</li><li>
To reconfirm the next day correspondence regarding the correct information such as guests profile, flight details, room preference, date, room rates and any pre-arrange limousine airport pick-up, etc and send to Front desk and Concierge one if any change</li><li>
Ensure the best selection for the guest and ensure revenue is maximize through upselling.</li><li>
Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.</li><li>
To check the last night no-show and cancellation report</li><li>
To train the Reservation Agent to handle the group bookings</li><li>
Maintain a close and effective working relationship with all departments</li><li>
Book room reservation requests, enter rooming lists and update accurate information in the system.</li><li>
Manage group reservations, constant communication with event planner and balancing inventory.</li><li>
Supervise Reservation Services</li><li>
Maintains a clean and organized work area.</li><li>
All reservation modifications are updated on the property management system immediately and accurately in case of any changes.</li><li>
To co-ordinate with Sales Department, Front Desk or others department.</li><li>
Recommend property facilities and assist guest with information and special requested.</li><li>
To operate the Reservations Department in case of the Reservations Manager on absent.</li><li>
Other duties and responsibilities as assigned by reservation Manager</li></ul> 

Qualifications 
<ul><li>
Minimum of 2 years of relevant experience in the hotel industry</li><li>
Strong working knowledge of Microsoft Outlook, Microsoft Office, Opera Competencies</li><li>
Service oriented with an eye for details</li><li>
Ability to work effectively and contribute in a team</li><li>
Good presentation and influencing skills</li><li>
Good communication skills</li><li>
Good problem handling skills</li><li>
Good Time management</li></ul></div>

Reservation Supervisor

Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 
 "Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 
 Job Description
 
 
 
 We are seeking a highly organized and customer-focused Reservation Supervisor to join our team at Movenpick Resort Aswan , Egypt. As a Reservation Supervisor, you will supervise the operations of the reservation department during shift by assisting to coordinate operational plans to meet hotel sales targets
 
 
 <ul>
 <li>
 Ensuring daily tasks and checklists for all reservation colleagues are completed
 </li>
 <li>
 Ensure all Reservation Agents are well trained and informed of all rates, promotions, and corporate programs
 </li>
 <li>
 To reconfirm the next day correspondence regarding the correct information such as guests profile, flight details, room preference, date, room rates and any pre-arrange limousine airport pick-up, etc and send to Front desk and Concierge one if any change
 </li>
 <li>
 Ensure the best selection for the guest and ensure revenue is maximize through upselling.
 </li>
 <li>
 Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
 </li>
 <li>
 To check the last night no-show and cancellation report
 </li>
 <li>
 To train the Reservation Agent to handle the group bookings
 </li>
 <li>
 Maintain a close and effective working relationship with all departments
 </li>
 <li>
 Book room reservation requests, enter rooming lists and update accurate information in the system.
 </li>
 <li>
 Manage group reservations, constant communication with event planner and balancing inventory.
 </li>
 <li>
 Supervise Reservation Services
 </li>
 <li>
 Maintains a clean and organized work area.
 </li>
 <li>
 All reservation modifications are updated on the property management system immediately and accurately in case of any changes.
 </li>
 <li>
 To co-ordinate with Sales Department, Front Desk or others department.
 </li>
 <li>
 Recommend property facilities and assist guest with information and special requested.
 </li>
 <li>
 To operate the Reservations Department in case of the Reservations Manager on absent.
 </li>
 <li>
 Other duties and responsibilities as assigned by reservation Manager
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Minimum of 2 years of relevant experience in the hotel industry
 </li>
 <li>
 Strong working knowledge of Microsoft Outlook, Microsoft Office, Opera Competencies
 </li>
 <li>
 Service oriented with an eye for details
 </li>
 <li>
 Ability to work effectively and contribute in a team
 </li>
 <li>
 Good presentation and influencing skills
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Good problem handling skills
 </li>
 <li>
 Good Time management
 </li>
 </ul>
</div>

Rixos

<div>Company Description 
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Reservations Supervisor and build your career with us. 
Job Description 
<ul><li>
Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.</li><li>
Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.</li><li>
Planning and using efficient organizational skills to run the daily operation.</li><li>
Organizing on-the-job and weekly training for all staff.</li><li>
To keep reservations staff informed on all changes or developments within the hotel and the company.</li><li>
To spot-Check reservations made the previous day and Check all VIP arrivals</li><li>
Training, developing, and motivating staff to increase productivity.</li><li>
To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.</li><li>
Conduct shift briefings</li></ul> 

Qualifications 
<ul><li>
Minimum one year experience with the same position in a 5 star hotel</li><li>
University Degree</li></ul></div>

Rixos Hotels

<div>
 
 Company Description
 
 
 
 The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Reservations Supervisor and build your career with us.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.
 </li>
 <li>
 Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.
 </li>
 <li>
 Planning and using efficient organizational skills to run the daily operation.
 </li>
 <li>
 Organizing on-the-job and weekly training for all staff.
 </li>
 <li>
 To keep reservations staff informed on all changes or developments within the hotel and the company.
 </li>
 <li>
 To spot-Check reservations made the previous day and Check all VIP arrivals
 </li>
 <li>
 Training, developing, and motivating staff to increase productivity.
 </li>
 <li>
 To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.
 </li>
 <li>
 Conduct shift briefings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum one year experience with the same position in a 5 star hotel
 </li>
 <li>
 University Degree
 </li>
 </ul>
</div>

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25139279
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; no work experience required.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Understanding Markets &amp; Maximizing Revenue
 
 
 
 <ul>
 <li>
 Identifies new reservations sales business to achieve personal and property revenue goals.
 </li>
 <li>
 Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
 </li>
 <li>
 Closes the best opportunities for the property based on market conditions and property needs.
 </li>
 <li>
 Monitors same day selling procedures to maximize room revenue and control property occupancy.
 </li>
 <li>
 Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
 
 
 </li>
 </ul>
 
 Conducting Daily Reservations Sales Activities
 
 
 
 <ul>
 <li>
 Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
 </li>
 <li>
 Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
 </li>
 <li>
 Uses sales resources and administrative/support staff effectively.
 </li>
 <li>
 Assists in monitoring group reservation forecast data.
 </li>
 <li>
 Coordinates with sales and Convention Services to process rooming lists and reservation cards.
 </li>
 <li>
 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
 </li>
 <li>
 Assists with monitoring accuracy of reservation sales orders within tracking systems.
 </li>
 <li>
 Tracks no-show reservations and processes charges as needed.
 </li>
 <li>
 Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
 </li>
 <li>
 Manages wait list and prioritizes order of wait list contacts to be made.
 </li>
 <li>
 Prepares work and maintenance orders.
 
 
 </li>
 </ul>
 
 Providing Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.
 </li>
 <li>
 Services our customers in order to grow share of the account.
 </li>
 <li>
 Provides excellent customer service consistent with the daily service basics of the brand.
 </li>
 <li>
 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
 </li>
 <li>
 Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
 </li>
 <li>
 Handles guest complaints and disputes following the instant pacification procedures.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resource Activities
 
 
 
 <ul>
 <li>
 Monitors reservations sales agents while on phone calls.
 </li>
 <li>
 Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Utilizes all available on the job training tools for employees.
 </li>
 <li>
 Creates monthly labor scheduling for team.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Utilizes applicable intranet for resources and information.
 </li>
 <li>
 Creates contracts as required.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Reservations Manager

ANdAZ

<div>
 
 Organization- Andaz Doha
 
 
 
 
 Summary
 
 
 
 
 Duties and responsibilities related to the Reservations Manager role:
 
 
 
 <ul>
 <li>
 Collaborate with sales team and front office team for all room bookings.
 </li>
 <li>
 Prepare and conduct Reservations team meetings.
 </li>
 <li>
 Prepare duty roster and ensure to complete the attendance for the closing of payroll system.
 </li>
 <li>
 Conducting staff evaluation and appraisal.
 </li>
 <li>
 Prepare a shift briefing to direct team members and inform special information.
 </li>
 <li>
 Ensure all reservations hosts are equally knowledgeable of the hotel.
 </li>
 <li>
 Ensure to update team members of the current offered hotel products, services and facilities.
 </li>
 <li>
 Assign and supervise Reservations team to complete tasks accurately.
 </li>
 <li>
 Handle VVIP guest special requests.
 </li>
 <li>
 Show complete product knowledge, understand rate structure and apply rate management.
 </li>
 <li>
 Provide a high level of customer service and ensure maximum guest satisfaction.
 </li>
 <li>
 Manage guest complaints/issues and ensure resolutions to all inquiries.
 </li>
 <li>
 Ensure all incoming calls are answered as per the hotel standards.
 </li>
 <li>
 Reviews reservation status, confirmed bookings, cancelled reservations and no-show bookings daily.
 </li>
 <li>
 Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Ensures that the Reservations employees work in a supportive and flexible manner with other departments.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Ideally with a university degree or diploma in Hospitality or Tourism management.
 </li>
 <li>
 Minimum 2 years work experience as Reservation Manager, Front Office Manager or Assistant Front Office Manager in larger operation.
 </li>
 <li>
 Good problem solving, administrative and interpersonal skills are a must.
 </li>
 </ul>
</div>

<div>Additional Information 
Job Number25158225 
Job CategoryReservations 
LocationW Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; no work experience required.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Understanding Markets &amp; Maximizing Revenue
<ul><li>Identifies new reservations sales business to achieve personal and property revenue goals.</li></ul>
<ul><li>Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the property based on market conditions and property needs.</li></ul>
<ul><li>Monitors same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li></ul> 
Conducting Daily Reservations Sales Activities
<ul><li>Responds to incoming reservations sales opportunities for the property that are outside parameters of the .</li></ul>
<ul><li>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li></ul>
<ul><li>Uses sales resources and administrative/support staff effectively.</li></ul>
<ul><li>Assists in monitoring group reservation forecast data.</li></ul>
<ul><li>Coordinates with sales and Convention Services to process rooming lists and reservation cards.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Assists with monitoring accuracy of reservation sales orders within tracking systems.</li></ul>
<ul><li>Tracks no-show reservations and processes charges as needed.</li></ul>
<ul><li>Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.</li></ul>
<ul><li>Manages wait list and prioritizes order of wait list contacts to be made.</li></ul>
<ul><li>Prepares work and maintenance orders.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the brand.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li></ul>
<ul><li>Handles guest complaints and disputes following the instant pacification procedures.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Monitors reservations sales agents while on phone calls.</li></ul>
<ul><li>Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Utilizes all available on the job training tools for employees.</li></ul>
<ul><li>Creates monthly labor scheduling for team.</li></ul> 
Additional Responsibilities
<ul><li>Utilizes applicable intranet for resources and information.</li></ul>
<ul><li>Creates contracts as required.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Reservations Manager ( Saudi National )

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