reservations sales supervisor

Preimo Urban Mobility

Role OverviewThe Reservations Executive is responsible for managing day-to-day booking requests and ensuring all reservations are processed accurately and efficiently. This role serves as a key support function to the Reservations Supervisor and Operations team, ensuring that client requests are handled promptly, trip details are correctly recorded, and service delivery is executed to company standards. A background in limousine service reservations is essential for this position.Key Responsibilities<ul><li>Handle daily reservations received via phone, email, online platforms, and WhatsApp, ensuring all details are captured accurately.</li><li>Coordinate with the Operations and Chauffeur teams to confirm vehicle and chauffeur availability for every booking.</li><li>Update and maintain all reservation entries in the system, ensuring accuracy and completeness at all times.</li><li>Communicate with clients professionally to confirm bookings, clarify requirements, and address basic queries.</li><li>Assist in managing last-minute changes, cancellations, and special requests promptly.</li><li>Support the Reservations Supervisor in preparing daily booking lists and operational schedules.</li><li>Maintain strong communication with corporate clients, hotel concierges, and partners to ensure smooth coordination.</li><li>Ensure proper handling of VIP requests and sensitive client information.</li><li>Follow established reservation procedures to maintain consistency and service quality.</li><li>Report any discrepancies, system issues, or operational conflicts to the Reservations Supervisor immediately.</li><li>Assist in generating basic reservation reports when required.</li><li>Participate in training sessions to stay updated on reservation procedures, system updates, and company standards.</li><li>Ensure compliance with company policies, safety guidelines, and data protection regulations.</li></ul>Qualifications &amp; Skills<ul><li>Minimum 1&ndash;2 years of experience in reservations, customer service, or booking coordination, preferably within a limousine or hospitality environment.</li><li>Strong communication skills, both written and verbal.</li><li>Proficiency in reservation systems and Microsoft Office; experience with LimoAnywhere is an advantage.</li><li>Ability to manage multiple bookings simultaneously with high accuracy.</li><li>Strong attention to detail and a customer-focused approach.</li><li>Ability to work under pressure and adapt to fast-paced operational demands.</li></ul>How to Apply: Interested candidates can:<ul><li>Apply via LinkedIn: www.linkedin.com/in/shamsheeralirs</li><li>Send your CV directly: shamsheer@preimo.com</li></ul>Please include a brief cover letter highlighting relevant experience and suitability for the role. Only shortlisted candidates will be contacted for interviews.Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

Reservations Executive

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 
 Join
 
 
 us at Accor,
 
 
 where
 
 
 life pulses
 
 
 with
 
 
 passion!
 
 
 
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 
 
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 
 
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 
 
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 
 
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 
 
 
 Hospitality
 
 
 is
 
 
 a
 
 
 work
 
 
 of
 
 
 heart
 
 
 ,
 
 
 
 
 Join
 
 
 us and
 
 
 become
 
 
 a
 
 
 Heartist
 
 
 &reg;.
 
 
 
 
 Job Description
 
 
 
 We are seeking an enthusiastic and detail-oriented Reservations Supervisor to join our team in Riyadh, Saudi Arabia. As a key member of our front-of-house operations, you will be responsible for overseeing the reservations department, ensuring exceptional guest experiences from the very first point of contact.
 
 
 <ul>
 <li>
 Lead and supervise the reservations team, providing guidance, training, and support
 </li>
 <li>
 Manage the booking process, including making and amending reservations, handling group bookings, and processing contracts and payments
 </li>
 <li>
 Collaborate with other departments to ensure seamless guest experiences and maximize revenue opportunities
 </li>
 <li>
 Monitor and analyze reservation trends, occupancy rates, and revenue metrics
 </li>
 <li>
 Implement and maintain efficient reservation systems and procedures
 </li>
 <li>
 Handle complex customer inquiries and resolve issues promptly and professionally
 </li>
 <li>
 Develop and maintain relationships with travel agents, corporate clients, and other key partners
 </li>
 <li>
 Ensure compliance with company policies and industry standards
 </li>
 <li>
 Participate in revenue management strategies to optimize hotel occupancy and profitability
 </li>
 <li>
 Prepare regular reports on reservations performance and guest feedback
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as a Reservations Supervisor or minimum 2+ years of experience as a Reservations Agent
 </li>
 <li>
 Strong knowledge of hotel operations, reservation systems, and guest services
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to handle high-volume calls and emails in a fast-paced environment
 </li>
 <li>
 Demonstrated leadership abilities and experience in team management
 </li>
 <li>
 Strong problem-solving skills and ability to make decisions under pressure
 </li>
 <li>
 Proficient in Microsoft Office suite and other relevant software
 </li>
 <li>
 Fluency in English; additional language skills are highly valued
 </li>
 <li>
 Flexibility to work varying shifts
 </li>
 <li>
 Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
 </li>
 <li>
 Customer-focused mindset with a commitment to delivering exceptional service
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively
 </li>
 <li>
 Strong attention to detail and organizational skills
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 Join our collaborative and dynamic Reservations team, where innovation and problem-solving are valued in a fast-paced, supportive environment. We foster a culture of continuous learning and teamwork, ensuring everyone contributes to our shared success.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Reservations Supervisor

Hilton

<div>Reservations Executive
A Reservations Executive oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. 
What will I be doing? 
As Reservations Executive, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Executive will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Assist in the day-to-day operations of the Reservations Department</li><li>
Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times</li><li>
Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates</li><li>
Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue</li><li>
Produce quotations and written confirmation to all clients</li><li>
Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business</li><li>
Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li><li>
Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction</li><li>
Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork</li><li>
Assist in the recruiting, managing, training and developing of the Reservation team</li></ul>
What are we looking for? 
A Reservations Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Good organisational and administration skills</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Confident telephone manner</li><li>
High level of IT skills</li><li>
Excellent grooming standards</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Knowledge of the hotel property management systems</li><li>
Previous experience in the Reservations/Sales function within the hotel/leisure sector</li><li>
Relevant degree or other qualification in a business discipline</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Grand Millennium Al Wahda

<div>As the Reservations Manager, you will be responsible for overseeing the hotel's reservations department, ensuring efficient booking processes, and maximizing room revenue. Your role involves managing the revenue team, implementing reservation strategies, and providing excellent customer service.
Key Job Responsibilities:<ul>
<li>
Supervise and lead the reservations team.</li>
<li>Develop and implement reservation strategies to optimize room revenue.</li>
<li>Monitor and manage room inventory and availability across distribution channels.</li>
<li>Ensure accurate and efficient booking processes for guests and travel partners.</li>
<li>Collaborate with sales and marketing teams to drive room reservations and revenue.</li>
<li>Utilize reservation management software and tools to manage bookings.</li>
<li>Analyze booking trends, occupancy, and revenue reports to make informed decisions.</li>
<li>Train and mentor the reservation team in providing excellent customer service.</li>
<li>Address reservation-related inquiries and concerns from guests and travel partners.</li>
<li>Manage group reservations and negotiate group rates when necessary.</li>
<li>Prepare and present reservation reports and performance metrics to the head of Revenue.</li>
<li>Participate in budgeting and financial planning related to room revenue.</li>
<li>Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Reservations Manager

<div>
 A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.
 
 
 
 What will I be doing?
 
 
 
 As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Maximise occupancy levels by reviewing and revising revenue strategies
 </li>
 <li>
 Work with the Sales and Events Teams to maximise corporate and group rates
 </li>
 <li>
 Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
 </li>
 <li>
 Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
 </li>
 <li>
 Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
 </li>
 <li>
 Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
 </li>
 <li>
 Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
 </li>
 <li>
 Assist in the recruiting, managing, training and developing of the Team
 </li>
 <li>
 Participate in the organisation of hotel promotional activities
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience with reservations in the hotel/leisure sector
 </li>
 <li>
 Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
 </li>
 <li>
 Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
 </li>
 <li>
 Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
 </li>
 <li>
 Excellent organisation and planning skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of the hotel property management systems
 </li>
 <li>
 Previous experience in the same or similar role
 </li>
 <li>
 Relevant degree, in a business discipline, from an academic institution
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Call Center and Reservations
</div>

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
 
 
 
 About The Role
 
 
 
 Assume responsibility for the execution of the Reservation Department&rsquo;s policies and procedures and manage the daily operation. Maintain reservation standards. Conduct standards testing including call observation. Conduct regular WRO test calls and provide timely feedback. Work quickly in a high-pressure environment and ability to handle stress. Display a high level of integrity and professionalism at all times in dealing with guests and employees.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Overseeing the daily operation of the Reservations department.
 </li>
 <li>
 Leading, coaching, motivating and developing our reservations team.
 </li>
 <li>
 Focusing on quality assurance, call and email conversion, voice sales effectiveness, sell out and upsell efficiency.
 </li>
 <li>
 Maintaining Global standards on reservation related areas (Market code, profile, data field) and work closely with the Worldwide Reservations Office.
 </li>
 <li>
 Being involved in revenue management decisions such as inventory management, distribution channel management, overbooking and weekly 21 day forecasting.
 </li>
 <li>
 Actively drive sales for the Hotel by maintaining business relationships with travel agents, corporate and leisure business.
 </li>
 <li>
 Working closely with other departments on a day to day basis including Sales and Front Desk.
 </li>
 <li>
 The ability to assume responsibility for the execution of the Reservation Department&rsquo;s policies and procedures and manage the daily operation
 </li>
 <li>
 The ability to maintain reservation standards
 </li>
 <li>
 The ability to conduct standards testing including call observation
 </li>
 <li>
 The ability to conduct regular WRO test calls and provide timely feedback
 </li>
 <li>
 The ability to work quickly in a high-pressure environment and ability to handle stress
 </li>
 <li>
 The ability to display a high level of integrity and professionalism at all times in dealing with guests and employees
 </li>
 <li>
 The ability to select and train reservations staff, discipline and recommend succession/termination as necessary, and conduct performance appraisals
 </li>
 <li>
 The ability to schedule staff according to budget guidelines, while ensuring maximum service to guests
 </li>
 <li>
 The ability to review/analyze call volume (ACD) reports including abandonment rate, and take action as appropriate
 </li>
 <li>
 The ability to complete all necessary payroll records and labor forecasts
 </li>
 <li>
 The ability to manage the reservations staff incentive program and compile/publish monthly results by agent
 </li>
 <li>
 The ability to enforce the established room and rate availability guidelines in order to maximize occupancy and revenue
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 College degree
 </li>
 <li>
 Computer literate (Knowledge of Fidelio/EECO an asset)
 </li>
 <li>
 Proficient in verbal/written English, proficiency in another language is helpful
 </li>
 <li>
 Pleasant and professional telephone manner
 </li>
 <li>
 Previous experience in Rooms Division or Sales and Marketing
 </li>
 <li>
 Previous reservations experience an asset
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent Training and Development opportunities
 </li>
 <li>
 Complimentary Accommodation at other Four Seasons Hotels and Resort
 </li>
 <li>
 Complimentary Dry Cleaning for Employee Uniforms
 </li>
 <li>
 Complimentary Employee Meals
 
 
 </li>
 </ul>
 
 Schedule &amp; Hours
 
 
 
 <ul>
 <li>
 Full Time - 8hrs
 </li>
 </ul>
</div>

Reservations Assistant Manager

Hyatt Regency Doha

<div><div>Summary<div>
About Hyatt Regency Oryx Doha:

Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.

The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha&rsquo;s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized. 


About the role:

We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experience making our guests&rsquo; stay free from stress and filled with success.

As Team Leader &ndash; Reservations you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Reservations is responsible to assist the Reservation Manager in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt&rsquo;s Brand Standards.
</div></div><div>Qualifications<div>
What we are looking for:

Relevant degree or diploma in Hospitality or Tourism management

Exceptional interpersonal skills showing care and the ability to connect and care for our guests

International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments

Desire to constantly learn and ambition to grow

Ability to work under pressure

Excellent English, Arabic would be a distinctive advantage 


What we are offering:

Competitive tax free salary and benefits

Opportunities for career growth within the global company

Discounted rooms at Hyatt worldwide</div></div></div>

TEAM LEADER - RESERVATIONS

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