reservations sales supervisor

Fairmont Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 <strong>
  Join
 </strong>
 <strong>
  us at Accor,
 </strong>
 <strong>
  where
 </strong>
 <strong>
  life pulses
 </strong>
 <strong>
  with
 </strong>
 <strong>
  passion!
  <br/>
  <br/>
 </strong>
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 <br/>
 <br/>
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 <br/>
 <br/>
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 <br/>
 <br/>
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 <br/>
 <br/>
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 <br/>
 <br/>
 <strong>
  Hospitality
 </strong>
 <strong>
  is
 </strong>
 <strong>
  a
 </strong>
 <strong>
  work
 </strong>
 <strong>
  of
 </strong>
 <strong>
  heart
 </strong>
 <strong>
  ,
  <br/>
  <br/>
 </strong>
 <strong>
  Join
 </strong>
 <strong>
  us and
 </strong>
 <strong>
  become
 </strong>
 <strong>
  a
 </strong>
 <strong>
  Heartist
 </strong>
 <strong>
  &reg;.
  <br/>
  <br/>
 </strong>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are seeking an enthusiastic and detail-oriented Reservations Supervisor to join our team in Riyadh, Saudi Arabia. As a key member of our front-of-house operations, you will be responsible for overseeing the reservations department, ensuring exceptional guest experiences from the very first point of contact.
 <br/>
 <br/>
 <ul>
  <li>
   Lead and supervise the reservations team, providing guidance, training, and support
  </li>
  <li>
   Manage the booking process, including making and amending reservations, handling group bookings, and processing contracts and payments
  </li>
  <li>
   Collaborate with other departments to ensure seamless guest experiences and maximize revenue opportunities
  </li>
  <li>
   Monitor and analyze reservation trends, occupancy rates, and revenue metrics
  </li>
  <li>
   Implement and maintain efficient reservation systems and procedures
  </li>
  <li>
   Handle complex customer inquiries and resolve issues promptly and professionally
  </li>
  <li>
   Develop and maintain relationships with travel agents, corporate clients, and other key partners
  </li>
  <li>
   Ensure compliance with company policies and industry standards
  </li>
  <li>
   Participate in revenue management strategies to optimize hotel occupancy and profitability
  </li>
  <li>
   Prepare regular reports on reservations performance and guest feedback
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience as a Reservations Supervisor or minimum 2+ years of experience as a Reservations Agent
  </li>
  <li>
   Strong knowledge of hotel operations, reservation systems, and guest services
  </li>
  <li>
   Excellent communication and interpersonal skills, with the ability to handle high-volume calls and emails in a fast-paced environment
  </li>
  <li>
   Demonstrated leadership abilities and experience in team management
  </li>
  <li>
   Strong problem-solving skills and ability to make decisions under pressure
  </li>
  <li>
   Proficient in Microsoft Office suite and other relevant software
  </li>
  <li>
   Fluency in English; additional language skills are highly valued
  </li>
  <li>
   Flexibility to work varying shifts
  </li>
  <li>
   Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
  </li>
  <li>
   Customer-focused mindset with a commitment to delivering exceptional service
  </li>
  <li>
   Ability to multitask, prioritize, and manage time effectively
  </li>
  <li>
   Strong attention to detail and organizational skills
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 <strong>
  Your Team And Working Environment
  <br/>
  <br/>
 </strong>
 Join our collaborative and dynamic Reservations team, where innovation and problem-solving are valued in a fast-paced, supportive environment. We foster a culture of continuous learning and teamwork, ensuring everyone contributes to our shared success.
 <br/>
 <br/>
 <strong>
  Our Commitment To Diversity &amp; Inclusion
  <br/>
  <br/>
 </strong>
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>


Reservations Supervisor

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25146780<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>The St. Regis Istanbul, Mim Kemal Oke Cad No 35, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34367<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; no work experience required.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Understanding Markets &amp; Maximizing Revenue</b></p>
<ul><li>Identifies new reservations sales business to achieve personal and property revenue goals.</li></ul>
<ul><li>Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the property based on market conditions and property needs.</li></ul>
<ul><li>Monitors same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li></ul><p><br>
</p><p><b>Conducting Daily Reservations Sales Activities</b></p>
<ul><li>Responds to incoming reservations sales opportunities for the property that are outside parameters of the .</li></ul>
<ul><li>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li></ul>
<ul><li>Uses sales resources and administrative/support staff effectively.</li></ul>
<ul><li>Assists in monitoring group reservation forecast data.</li></ul>
<ul><li>Coordinates with sales and Convention Services to process rooming lists and reservation cards.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Assists with monitoring accuracy of reservation sales orders within tracking systems.</li></ul>
<ul><li>Tracks no-show reservations and processes charges as needed.</li></ul>
<ul><li>Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.</li></ul>
<ul><li>Manages wait list and prioritizes order of wait list contacts to be made.</li></ul>
<ul><li>Prepares work and maintenance orders.</li></ul><p><br>
</p><p><b>Providing Exceptional Customer Service</b></p>
<ul><li>Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the brand.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li></ul>
<ul><li>Handles guest complaints and disputes following the instant pacification procedures.</li></ul><p><br>
</p><p><b>Managing and Conducting Human Resource Activities</b></p>
<ul><li>Monitors reservations sales agents while on phone calls.</li></ul>
<ul><li>Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Utilizes all available on the job training tools for employees.</li></ul>
<ul><li>Creates monthly labor scheduling for team.</li></ul><p><br>
</p><p><b>Additional Responsibilities</b></p>
<ul><li>Utilizes applicable intranet for resources and information.</li></ul>
<ul><li>Creates contracts as required.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Reservations Manager

Hilton

<div><p>Reservations Manager</p><p>
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul>
<li>Maximise occupancy levels by reviewing and revising revenue strategies</li>
<li>Work with the Sales and Events Teams to maximise corporate and group rates</li>
<li>Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Assist in the recruiting, managing, training and developing of the Team</li>
<li>Participate in the organisation of hotel promotional activities</li></ul><b>
What are we looking for?</b><p><br>
A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous experience with reservations in the hotel/leisure sector</li>
<li>Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets</li>
<li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members</li>
<li>Excellent organisation and planning skills</li>
<li>Accountable and resilient</li>
<li>Flexibility to respond to a range of different work situations</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li>
<li>Relevant degree, in a business discipline, from an academic institution</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Sheraton

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><p>
Make it personal. Go the extra step. Play as a team. Do what&rsquo;s right! Sheraton Istanbul Levent rinvites you to unlock a better way to experience the world with a new perspective. As Sheraton Istanbul Levent , the intersection point of art, cuisine and culture, we have an exciting opportunity available for you now! Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.</p><h2 class="jobSectionHeader"><b>
Aranan Nitelikler</b></h2><div>
<ul><li>2-year degree from an accredited university in Hotel and Tourism Management, or other related study.</li>
<li>At least 3 years experience at Front Office / Reservation disipline</li>
<li>Excellent interpersonal and communication skills</li>
<li>Ability to focus attention on details and to handle multiple tasks</li>
<li>Result driven, proactive and reliable personality</li>
<li>Excellent command of both written and spoken English</li>
<li>No military obligation for male candidates / at least 2 years postponement</li>
</ul>
<br>
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.</div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>Reservation Supervisor
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>Sat&#305;&#351; , Turizm - Otelcilik
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Uzman
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>&#304;stanbul Avrupa Yakas&#305; Ka&#287;&#305;thane
<p>Emniyetevleri Mahallesi, M&ouml;venpick Hotel Istanbul, B&uuml;y&uuml;kdere Caddesi, 4. Levent/Ka&#287;&#305;thane/&#304;stanbul</p>
<ul><div>Toplu Ta&#351;&#305;maya Eri&#351;im</div><div>Lostra</div><div>Plaza Ofis</div><div>Spor Salonu</div><div>&#304;badethane</div><div>Kapal&#305; Otopark</div><div>Kuaf&ouml;r</div><div>&#304;&#351;yeri Hekimi</div><div>Terzi</div><div>Dinlenme / Oyun Alan&#305;</div></ul>
</div></div><div><p><b>Deneyim</b></p>
<div>:</div>
<div>0-2 y&#305;l
</div></div><div><p><b>&#304;lk Yay&#305;nlama Tarihi</b></p>
<div>:</div>
<div>15.09.2025
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>24.09.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>14.12.2025</div></div></ul></div>

Reservation Supervisor//Assistant Reservation Manager

Hilton Grand Vacations

<div><div><p>Why do Team Members like working for us:</p><ul><li>Day 1 Benefit Eligibility</li><li>Driven base pay</li><li>Recognition Programs and Rewards</li><li>Discounted Hilton hotel rates worldwide!</li><li>401(k) program with company match.</li><li>Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation</li><li>Paid Sick Days</li><li>Employee stock purchase program</li><li>Tuition reimbursement programs</li><li>Numerous learning and advancement opportunities</li><li>Daily Pay Option</li></ul><p>
Schedule Details:</p><p>
The hours for this position will be Monday-Friday, varying between the hours of 7am &ndash; 6pm. Saturday shift as needed based on the department&rsquo;s needs. Will be required to work over-time as needed.</p><p>
</p></div><div><ul><li>Assist in the day &ndash; to &ndash; day operations of the Reservations Department
</li><li>Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
</li><li>Answer requests for VIP info request and a daily basis
</li><li>Identify issues with particular sales teams, track trends with issues and be able to report on these issues as well as track sale issue trends
</li><li>Process, sort, and track VIP cancelations
</li><li>Verify, process, and track VIP extensions with the proper documentation</li><li>
Run daily reports for VIP reservation pick-up and tour pick-up and send over to upper management
</li><li>Running and assigning daily report to the VIP reservations team</li><li>
Ability to prioritize and manage multiple responsibilities regularly
</li><li>Excellent written and verbal communication abilities
</li><li>Team Member must have a complete understanding of the VIP contract as well as the an understanding of the VIP collections process</li><li>
As part of answering the VIP Info emails the Team Member must complete filing of extensions, checking availability, scheduling dates, cancelling dates, saving packages, reselling packages, referring to members to the respective sales teams in order to upgrade to ownership, switching tours, answering general questions about VIP locations and properties, communicating with international guests</li><li>
The VIP Supervisor is responsible for checking the Call Out Line for anyone that called out for the department on the weekends or if WFM is not here. You need to make sure you update the attendance tracker on the shared drive.</li><li>
Tracking Attendance needs to be done on a daily basis. You are responsible to performance manage your team on attendance. Please remember that you can not only performance your team, you will need to communicate with the other Supervisors to make sure we are consistent and do the same for other teams. You are responsible for advising the appropriate supervisor if the agent needs to be performanced. You are responsible for updating the tracker for call outs, lates and leave earlys as they occur so there are no errors in tracking.</li><li>
You are responsible for updating any FMLA approvals as they are approved or denied and follow up on pending FMLA cases for your team.</li><li>
You are responsible for emailing the department Admin any updates on agents that are leaving the department, transferring departments, or have called out for five (5) days on the same day you are made aware.</li></ul><p>
Team Member is responsible for any other duties as assigned by
</p></div><div><p>What are we looking for?</p><p>
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company&rsquo;s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:</p><ul><li>High School Diploma or equivalent.</li><li>A minimum one (1) year of supervisory experience required.</li><li>Able to work in a fast-paced environment.</li><li>Computer proficiency in Microsoft Word, Excel, and Outlook.</li><li>Understand how to develop and implement business strategies.</li><li>Excellent customer service skills.</li><li>Proficient in time management; the ability to organize and manage multiple priorities.</li><li>Ability to take initiative and effectively adapt to changes.</li><li>Able to use sound judgment; work independently, with minimal supervision.</li><li>Strong analytical and problem solving skills.</li><li>Must have adaptable communication skills.</li></ul><p>
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p></div></div>

Supervisor VIP Reservations

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