reservations specialist

Hilton

<div>
 A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.
 
 
 
 What will I be doing?
 
 
 
 As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist in the day-to-day operations of the Reservations Department
 </li>
 <li>
 Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
 </li>
 <li>
 Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
 </li>
 <li>
 Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
 </li>
 <li>
 Produce quotations and written confirmation to all clients
 </li>
 <li>
 Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
 </li>
 <li>
 Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
 </li>
 <li>
 Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction
 </li>
 <li>
 Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
 </li>
 <li>
 Assist in the recruiting, managing, training and developing of the Reservation team
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Good organisational and administration skills
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Confident telephone manner
 </li>
 <li>
 High level of IT skills
 </li>
 <li>
 Excellent grooming standards
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of the hotel property management systems
 </li>
 <li>
 Previous experience in the Reservations/Sales function within the hotel/leisure sector
 </li>
 <li>
 Relevant degree or other qualification in a business discipline
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Call Center and Reservations
</div>

Reservations Supervisor

<div>Reservations Manager
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. 
 
 
What will I be doing? 
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Maximise occupancy levels by reviewing and revising revenue strategies</li>
<li>Work with the Sales and Events Teams to maximise corporate and group rates</li>
<li>Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Assist in the recruiting, managing, training and developing of the Team</li>
<li>Participate in the organisation of hotel promotional activities</li></ul>
What are we looking for? 
A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience with reservations in the hotel/leisure sector</li>
<li>Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets</li>
<li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members</li>
<li>Excellent organisation and planning skills</li>
<li>Accountable and resilient</li>
<li>Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li>
<li>Relevant degree, in a business discipline, from an academic institution</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Manager

Hyatt

<div><div>Summary<div>
This position will lead the reservations process at the hotel. Responsibilities will include: monitoring/maintaining group reservations and rooming lists, involvement with hotel inventory, assisting with reservation related training, and attending hotel reservation related meetings.
Responsibilities may include, but are not limited to:<ul><li>
Working with other Rooms Departments, checking room and room-type availability, to maximize room sales, yield and average room rate through upselling and other inventory and rate management initiatives.</li><li>
Overseeing and assisting with the processing of individual and group reservations, rooming lists, and other reservations.</li><li>
Ensuring accuracy of airline manifests, including loading, routing, cancellations, and reporting.</li><li>
Working closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.</li><li>
Monitoring and following up on group blocks and groups with no rooming lists.</li><li>
Supervise, train, and develop agents.</li><li>
Preparing and communicating a weekly report detailing pick-ups from groups.</li></ul>
Company benefits include, but are not limited to:<ul><li>
401(k) and company match</li><li>
Health, Dental, and Vision benefits options</li><li>
Paid Maternity / Paternity leave</li><li>
Free &amp; Discounted Room Rates</li><li>
Complimentary Lunch</li><li>
Global Career Opportunities</li></ul></div></div><div>
Qualifications<div><ul><li>
Must be proficient in general computer knowledge</li><li>
Refined verbal and written communication skills</li><li>
Excellent multi-tasking and organizational skills</li><li>
Excellent time-management skills</li><li>
Excellent customer service and interface skills</li><li>
Previous group reservations experience preferred</li><li>
Knowledge of Hyatt's reservation systema dn procedures preferred</li></ul></div></div></div>

RESERVATIONS SUPERVISOR

<div>
 A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.
 
 
 
 What will I be doing?
 
 
 
 As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Maximise occupancy levels by reviewing and revising revenue strategies
 </li>
 <li>
 Work with the Sales and Events Teams to maximise corporate and group rates
 </li>
 <li>
 Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
 </li>
 <li>
 Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
 </li>
 <li>
 Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
 </li>
 <li>
 Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
 </li>
 <li>
 Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
 </li>
 <li>
 Assist in the recruiting, managing, training and developing of the Team
 </li>
 <li>
 Participate in the organisation of hotel promotional activities
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience with reservations in the hotel/leisure sector
 </li>
 <li>
 Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
 </li>
 <li>
 Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
 </li>
 <li>
 Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
 </li>
 <li>
 Excellent organisation and planning skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of the hotel property management systems
 </li>
 <li>
 Previous experience in the same or similar role
 </li>
 <li>
 Relevant degree, in a business discipline, from an academic institution
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Call Center and Reservations
</div>

IHG Hotels & Resorts

<div>DESCRIPTION: 
At InterContinental Hotels Group&reg; we want our guests to feel special, cosmopolitan and In the Know which means we need you to: 
1.Be charming by being approachable, having confidence and showing respect. 
2. Stay in the moment by understanding and anticipating guests&rsquo; needs, being attentive and taking ownership of getting things done. 
3. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
DUTIES AND RESPONSIBILITIES
<div>Our People 
<ul><li>May assist with other duties as assigned such running daily reports, e.g. the cancellation, booking, or arrival reports.</li></ul></div><div>
Financial Returns 
<ul><li>Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel&rsquo;s reservations system; process reservations from the sales, reservations centers or travel agencies/wholesalers. Designate and apply appropriate travel agency commissions.</li><li>Up-sell rooms where possible according to established procedures to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods.</li><li>Process cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservations system.</li><li>Stay abreast of current rates, rate changes and all promotions; assist in rooms forecasting. Complete daily logs according to established procedures.</li><li>Promote team work and quality service through daily communications and coordination with other departments. Notify sales of any group bookings.</li><li>May assist with other duties as assigned such running daily reports, e.g. the cancellation, booking, or arrival reports.</li></ul></div><div>
Responsible Business 
<ul><li>Participate in all community relations activities</li></ul></div><div>
Guest Experience 
<ul><li>Provide accurate information about the city and the surrounding attractions when asked by guests; mail hotel-specific information sheets and brochures to guests as requested.</li><li>Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.</li><li>Promote team work and quality service through daily communications and coordination with other departments. Notify sales of any group bookings.</li></ul></div> 
WHAT WE OFFER: 
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 
So, join us and you'll become part of our hotel family. 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservation agent ( Saudi only ) - InterContinental®

Aisle & Abroad

<div>
 
 Position Overview
 
 
 We are currently seeking a dependable and detail-oriented
 
 Booking &amp; Reservations Assistant
 
 to support scheduling and reservation coordination. This role focuses on assisting with booking requests, organizing details, and ensuring all arrangements are handled accurately and efficiently.
 
 
 This is a fully remote position ideal for individuals who are organized, responsive, and enjoy working in a structured, client-focused environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist with coordinating bookings, reservations, and scheduling requests
 </li>
 <li>
 Gather and organize client information and preferences
 </li>
 <li>
 Review reservation details to ensure accuracy and completeness
 </li>
 <li>
 Communicate confirmations, updates, and follow-ups in a timely manner
 </li>
 <li>
 Maintain organized records of bookings and client interactions
 </li>
 <li>
 Support a smooth and efficient coordination process from start to finish
 
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong organizational and multitasking skills
 </li>
 <li>
 Clear and professional communication abilities
 </li>
 <li>
 Ability to work independently in a remote environment
 </li>
 <li>
 Detail-oriented with strong follow-through
 </li>
 <li>
 Comfortable using email, online systems, and scheduling tools
 
 
 
 
 
 </li>
 </ul>
 
 Preferred (Not Required)
 
 
 
 <ul>
 <li>
 Experience in customer service, administrative support, or coordination roles
 </li>
 <li>
 Interest in travel, hospitality, or event-related services
 
 
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Flexible remote work environment
 </li>
 <li>
 Structured onboarding and ongoing guidance
 </li>
 <li>
 Opportunities for growth based on performance
 </li>
 <li>
 Supportive and collaborative team setting
 
 
 
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 This is a remote role requiring a reliable internet connection and the ability to stay organized and productive in a virtual workspace.
 
 
 
 Apply Today
 
 
 If you enjoy coordinating details, assisting with reservations, and working in a flexible remote environment, we encourage you to apply.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Booking & Reservations Assistant (Remote) | No Experience Needed

Malibu Beach Bungalows Resort Hospitality Group

About the Role: Kuwait City is known for its growing luxury hospitality sector, and at Malibu Beach Bungalows Resort Hospitality Group, we bring a modern beachfront resort experience to the heart of Al Asimah. We combine premium guest service with data driven revenue strategies to maximize occupancy, pricing performance, and long term profitability. We are looking for a Senior Revenue and Reservations Manager who can take ownership of our revenue strategy and reservation operations. You are not just managing bookings, you are shaping pricing intelligence, demand forecasting, and guest conversion strategy across all channels. You will lead reservation performance, optimize distribution systems, and ensure every booking opportunity is maximized with precision and consistency.Hiring Location: Sharq District Al Asimah Kuwait City KuwaitWhy Work With Us: The Environment: Our resort operations and corporate office reflect a modern coastal luxury identity with a professional and performance driven culture focused on hospitality excellence. Strategic Ownership: You will have full ownership of revenue optimization strategy, pricing decisions, and reservation performance metrics from day one. Technology Driven Operations: We use modern property management and channel management systems integrated with real time analytics tools. Growth: You will work directly with senior leadership with opportunities to shape multi property expansion strategies in the region.Key Responsibilities: Revenue Strategy: Develop and execute pricing and revenue optimization strategies to maximize occupancy and RevPAR across all channels. Reservations Management: Oversee all reservation operations ensuring accuracy, efficiency, and high conversion rates. Channel Management: Manage OTA platforms, direct booking channels, and third party distribution partners. Forecasting and Reporting: Analyze demand trends, occupancy data, and market conditions to produce accurate revenue forecasts and reports. Team Leadership: Supervise and train reservations staff to ensure service excellence and operational consistency. System Optimization: Improve booking systems, automation processes, and revenue management tools for maximum efficiency.What We Are Looking For: Experience: 6 plus years in hotel revenue management, reservations, or hospitality operations with at least 2 years in a senior role. Technical Expertise: Strong experience with revenue management systems, channel managers, and hotel booking platforms. Analytical Mindset: Ability to interpret data, identify trends, and make strategic pricing decisions. Leadership Skills: Experience managing teams in a fast paced hospitality environment. Communication: Strong English communication skills, Arabic is an advantage but not required. Mindset: Highly commercial, detail oriented, and focused on maximizing performance through data driven decision making.Pay: KD1,100.000 - KD1,600.000 per monthWork Location: In person

Senior Revenue and Reservations Manager

Search 5209+ Reservations specialist jobs near you this May. New roles added regularly across leading industries. Apply today.

5209 reservations specialist jobs Near Me

Reservations Supervisor

Reservations Manager

RESERVATIONS SUPERVISOR

Reservations Manager

Reservation agent ( Saudi only ) - InterContinental®

Booking & Reservations Assistant (Remote) | No Experience Needed

Senior Revenue and Reservations Manager