reservations specialist

FORA Travel

<div><div><h2 class="jobSectionHeader">About Fora</h2>

Fora is the modern travel agency, redefining what it means to be a travel advisor in today's world. We're a next-generation platform that provides a comprehensive, business-in-a-box solution&mdash;combining cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships&mdash;all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you're a travel enthusiast or an experienced professional, Fora equips you with everything needed to launch and scale a successful travel advisory business, making it the ultimate way to align work with your lifestyle.

At the heart of Fora is our mission: to power the next generation of travel entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that's both profitable and aligned with their passions.

Our platform combines innovative technology with the human touch, offering:
<ul>
<li>Best-in-class training programs to help agents develop expert knowledge, no matter their starting point.</li>
<li>A powerful suite of tools for booking, client management, and marketing, ensuring agents can focus on delivering exceptional travel experiences.</li>
<li>Access to an engaged community of fellow advisors, fostering collaboration, support, and shared learning.</li>
<li>Exclusive partnerships with top travel brands, providing access to competitive rates, perks, and experiences that elevate advisors' offerings.</li>
</ul>
Since our founding in 2021 by experienced travel entrepreneurs Henley Vazquez, Jake Peters, and Evan Frank, Fora has experienced rapid growth, expanding to a team of 130+ full-time employees based in downtown New York City. Earlier this year, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. This funding represents a vote of confidence in the enduring power of entrepreneurship, and secures our ability to build a category-defining travel brand. We have a vision for the future that leverages the best of humans and the best of technology to create the first truly unified platform for all travel needs - from staycation to the safari.

We're proud of the recognition we've received, including:
<ul>
<li>LinkedIn's Top Startups List 2024</li>
<li>Fast Company's Most Innovative Companies 2025 and 2023</li>
<li>Built In 2025 Best Places to Work</li>
<li>And several &quot;top agency&quot; awards from our fantastic partners including Virtuoso, IHG, Four Seasons, and more</li>
</ul>
Fora is a mission-driven company that believes in the power of entrepreneurship, community, and passion. As we continue to grow, we are looking for more talented and like-minded individuals to join our team - people who are excited about transforming the travel space and helping us scale our vision globally.</div>
Job Overview:

We are seeking a Reservations Specialist to join our team. In this role, you will be a crucial point of contact for our travel advisors, handling a wide range of tasks to ensure a seamless booking experience. Your responsibilities will include fielding inquiries, generating quotes, and confirming bookings with our travel partners. You will also manage cancellations and client refunds, generate reports, and perform data analysis. This is a dynamic role that requires a proactive mindset to handle various ad-hoc needs.

Key Responsibilities:
<ul>
<li>Manage Inquiries &amp; Bookings: Serve as the primary point of contact for travel advisors, responding to their inquiries and managing the end-to-end booking process.</li>
<li>Financial Operations: Handle cancellations and process client refunds accurately and efficiently.</li>
<li>Reporting &amp; Analysis: Generate reports and perform analytics to support business operations and identify trends.</li>
<li>Process Improvement: Identify opportunities to build new or improve existing processes to enhance efficiency and accuracy.</li>
<li>Problem-Solving: Exercise sound judgment and adapt to ambiguous situations, finding effective solutions as needed.</li>
</ul>
Qualifications &amp; Skills:
<ul>
<li>2+ years of reservations experience in the travel industry.</li>
<li>2+ years of experience in a consumer-facing financial operations role.</li>
<li>Experience at a tech company preferred.</li>
<li>Experience in accounting or financial reporting function preferred.</li>
<li>High attention to detail, demonstrated success in building new or improving existing processes.</li>
<li>Exceptional communication skills, both spoken and written.</li>
<li>Comfortable with ambiguity and exercising judgement where required.</li>
</ul>
Additional Job Requirements:
<ul>
<li>Independent full-time remote contractor position with an initial hourly rate of $8 based on experience.</li>
<li>This role will eventually provide 24-hour support, with a primary need for coverage during Eastern Standard Time (EST) business hours.</li>
<li>The contractor must provide their equipment, including a computer and a strong internet connection.</li>
</ul><div><h2 class="jobSectionHeader">Our Values</h2>

We're forging our own path

Fora has always been about driving change within the industry. We're not interested in maintaining the status quo.

We're stronger together

Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.

We believe in technology

We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.

We're here to serve

We operate in service of our community and believe that when they're empowered to focus on what they do best, we all win. It's why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.

We mean business

Fora is equal parts fun, meaningful work and serious travel business. We're unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It's a better equation for the future of our industry.

-

WORK AUTHORIZATION

You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization.

EQUAL OPPORTUNITY

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.</div></div>

Reservations Specialist

six senses

<div>Duties and Responsibilities 
As Reservations Manager, I will assume full responsibility for the efficient operation of the Reservations department to provide exceptional products and services within brand operating standards.
<div>
The duties and responsibilities will include:
 
<ul><li>Continually focus on revenue generation and profile building for our resort and spa and for Six Senses.
</li><li>Be responsible for the setup of PMS &amp; CRS to guide and evaluate the room selling strategies.
</li><li>Check the inventory availability, pricing and daily fluctuations that will be discussed with the Director of Revenue (DOR) and coordinated with the reservations team for selling guidelines.
</li><li>Have a thorough knowledge of all facilities and services offered by the hotel including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
</li><li>Decide and implement free allotment releases and close outs for the resorts by category and update this information in all channels to gain maximum effect and maintain a smooth selling process.
</li><li>I will countercheck all reservations daily to ensure they are completed with all necessary guest information, profile information and rate/market/source codes.
</li><li>Continually focus on reviewing cancellations, adjustments, no-shows as well as groups, blocks and allotments.
</li><li>Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
</li><li>Supervise and direct Reservations hosts in their day-to-day responsibilities.
</li><li>Ensure Reservations hosts&rsquo; checklist is completed daily and other assigned tasks.
</li><li>Assign Reservations hosts to respond promptly to incoming correspondence.
</li><li>Assist and handles all trainings regarding Reservations.
</li><li>Keep control on travel agent allotment.
</li><li>Supervise and assist in all allocation of rooms.
</li><li>Ensure Reservations hosts are familiar with all guest rooms, spa, dinning and selling techniques, resort facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow up on all special guest requests.
</li><li>Ensure Reservations hosts run daily reports for Reservation department, operational departments, Sales &amp; Marketing.
</li><li>Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.
</li><li>Assist in determine room rates based on the selling tactics of the resort.
</li><li>Assist the Director of Revenue to achieve the maximum possible occupancy and average room rate to meet forecasted and budgeted figures.
</li><li>Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
</li><li>Strictly adhere to LQA standards and guest comments.</li></ul></div>

<div>Qualifications 
To execute the position of Reservations Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
 
<ul><li>At least 3 years similar role experience including reservations/front office management</li><li>Diploma or Bachelor&rsquo;s degree in Hotel Management, Business Administration, or related field preferred.</li><li>Fluent in English &amp; Turkish; I understand that additional languages are preferred</li><li>Proficiency in using Opera</li><li>Experience working in a luxury hotel chain will be an advantage.</li></ul></div> 
The above is intended to provide an overview of the role and responsibilities for a Reservations Manager at Six Senses Kaplankaya. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Kaplankaya is an equal opportunity employer. This policy applies to all terms and conditions of employment. 
<div><div><div>Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness. 
</div><div></div> 
<div>Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand&rsquo;s vision: to reawaken people&rsquo;s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them. 
</div><div></div> 
<div>You&rsquo;re about to be the author of this journey that takes you through life&rsquo;s undiscovered passageways, hidden treasures, and meaningful experiences. 
</div><div></div> 
<div>It&rsquo;s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us. 
</div><div></div> 
<div>Let the journey begin. 
</div></div></div><div></div> 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservations Manager - Six Senses Kaplankaya

Hilton

<div>Reservations Manager
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. 
 
 
What will I be doing? 
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Maximise occupancy levels by reviewing and revising revenue strategies</li>
<li>Work with the Sales and Events Teams to maximise corporate and group rates</li>
<li>Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Assist in the recruiting, managing, training and developing of the Team</li>
<li>Participate in the organisation of hotel promotional activities</li></ul>
What are we looking for? 
A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience with reservations in the hotel/leisure sector</li>
<li>Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets</li>
<li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members</li>
<li>Excellent organisation and planning skills</li>
<li>Accountable and resilient</li>
<li>Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li>
<li>Relevant degree, in a business discipline, from an academic institution</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Manager

<div>Senior Reservations
A senior Reservations will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
What will I be doing? 
As a senior Reservation, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A senior Reservations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Senior Reservations

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 
 Join
 
 
 us at Accor,
 
 
 where
 
 
 life pulses
 
 
 with
 
 
 passion!
 
 
 
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 
 
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 
 
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 
 
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 
 
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 
 
 
 Hospitality
 
 
 is
 
 
 a
 
 
 work
 
 
 of
 
 
 heart
 
 
 ,
 
 
 
 
 Join
 
 
 us and
 
 
 become
 
 
 a
 
 
 Heartist
 
 
 &reg;.
 
 
 
 
 Job Description
 
 
 
 We are seeking an enthusiastic and detail-oriented Reservations Supervisor to join our team in Riyadh, Saudi Arabia. As a key member of our front-of-house operations, you will be responsible for overseeing the reservations department, ensuring exceptional guest experiences from the very first point of contact.
 
 
 <ul>
 <li>
 Lead and supervise the reservations team, providing guidance, training, and support
 </li>
 <li>
 Manage the booking process, including making and amending reservations, handling group bookings, and processing contracts and payments
 </li>
 <li>
 Collaborate with other departments to ensure seamless guest experiences and maximize revenue opportunities
 </li>
 <li>
 Monitor and analyze reservation trends, occupancy rates, and revenue metrics
 </li>
 <li>
 Implement and maintain efficient reservation systems and procedures
 </li>
 <li>
 Handle complex customer inquiries and resolve issues promptly and professionally
 </li>
 <li>
 Develop and maintain relationships with travel agents, corporate clients, and other key partners
 </li>
 <li>
 Ensure compliance with company policies and industry standards
 </li>
 <li>
 Participate in revenue management strategies to optimize hotel occupancy and profitability
 </li>
 <li>
 Prepare regular reports on reservations performance and guest feedback
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as a Reservations Supervisor or minimum 2+ years of experience as a Reservations Agent
 </li>
 <li>
 Strong knowledge of hotel operations, reservation systems, and guest services
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to handle high-volume calls and emails in a fast-paced environment
 </li>
 <li>
 Demonstrated leadership abilities and experience in team management
 </li>
 <li>
 Strong problem-solving skills and ability to make decisions under pressure
 </li>
 <li>
 Proficient in Microsoft Office suite and other relevant software
 </li>
 <li>
 Fluency in English; additional language skills are highly valued
 </li>
 <li>
 Flexibility to work varying shifts
 </li>
 <li>
 Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
 </li>
 <li>
 Customer-focused mindset with a commitment to delivering exceptional service
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively
 </li>
 <li>
 Strong attention to detail and organizational skills
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 Join our collaborative and dynamic Reservations team, where innovation and problem-solving are valued in a fast-paced, supportive environment. We foster a culture of continuous learning and teamwork, ensuring everyone contributes to our shared success.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Reservations Supervisor

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