reservations specialist

Oia Properties

Job Title: Senior Reservations ExecutiveLocation: UAEEmployment Type: Full-timeJob SummaryWe are seeking a detail-oriented and proactive Senior Reservations Executive to manage and optimize online property listings across major booking platforms. The ideal candidate will handle reservations through a Property Management System (PMS), coordinate directly with guests, and work closely with the operations team to ensure a smooth guest experience and maximize occupancy and revenue.Key Responsibilities&middot; Manage and maintain property listings on online platforms such as Airbnb, Booking.com, and similar channels&middot; Create Listing on PMS &amp; Online Platforms with detailed description and selling points&middot; Operate and update the Property Management System (PMS) for reservations, reporting, and availability like, RMS. Hostfuly, and Hostaway etc.&middot; Knowledge of Yearly price calendars as per season, events etc.&middot; Perform price optimization based on demand, seasonality, and market trends&middot; Coordinate directly with guests before, during, and after their stay to ensure excellent customer service&middot; Communicate guest details, special requests, and stay information to the operations&middot; Monitor and manage cancellations, extensions, modifications, and special requests&middot; Ensure listing accuracy, calendar synchronization, and compliance with company standards&middot; Generate basic performance and occupancy reports when requiredRequirements&middot; Previous experience in, Reservations and property management is preferred&middot; Hands-on experience with Airbnb, Booking.com, and PMS systems&middot; Strong communication and customer service skills&middot; Ability to multitask and manage multiple listings efficiently&middot; Knowledge of pricing strategies and revenue optimization is a plus&middot; Attention to detail and problem-solving skills&middot; Proficiency in English (additional languages are an advantage)Job Type: Full-time

Senior Reservation Executive

Hilton

<div>Reservations Clerk
A Reservations Clerk will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
What will I be doing? 
As a Reservations Clerk, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Clerk serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Clerk

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.
 
 
 &bull; Understand the dynamics of regional &amp; local market, local competitors and events of the destination.
 
 
 
 
 
 
 Additional Information
 
 
 
 
 Reporting into Reservations Manager
 
 
 
</div>

Reservation Agent

Mövenpick

<div>Company Description 
&quot;Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
The Assistant Reservations Manager supports the Reservations Manager in ensuring the smooth operation of the Reservations Department, contributing to optimal occupancy, revenue performance, and exceptional guest experience in line with Accor and M&ouml;venpick brand standards.
The role focuses on accurate reservation handling, effective inventory management, and close coordination with Front Office, Sales, and Revenue teams to meet operational and commercial objectives.
Key Responsibilities:<ul><li>
Ensure the daily operations of the Reservations Department run smoothly &mdash; manage departmental checklists, monitor tasks and ensure timely completion and review</li><li>
Maintain strong coordination with other hotel departments (Front Office, Groups/Events, Sales/Revenue, and others) to align room allocations, group reservations, room-blocks, pick-up lists, and guest needs</li><li>
Monitor room inventory, room-block allocations, and collaborate with the Groups Department for group bookings, rooming lists, and adjustments as needed</li><li>
Handle guest enquiries, reservation requests, modifications, cancellations &mdash; including from travel agents, corporate accounts, OTAs and direct channels &mdash; ensuring accuracy, timely response, and excellent guest communication</li><li>
Prepare and submit regular reports (daily, monthly or as required) on reservations performance to senior management/administration</li><li>
Ensure compliance with all hotel policies and standards (brand standards, hygiene/safety where applicable, data privacy for guest information)</li><li>
Perform any other duties as assigned by management, especially in support of operational and guest-experience goals</li></ul> 

Qualifications 
<ul><li>
Degree or diploma in Hotel Management, Hospitality, Business Administration or related field</li><li>
Minimum 3 years&rsquo; experience in hotel/resort operations, ideally in a Reservations Supervisor or similar role in a luxury hotel/resort environment</li><li>
Strong knowledge of global distribution/reservation systems (e.g. PMS such as &ldquo;Opera&rdquo;) and proficiency in standard office software (e.g. Microsoft Office)</li><li>
Excellent communication skills (written and verbal), customer-service orientation, ability to interact professionally with guests, travel agents, corporate clients</li><li>
Good organizational, multitasking, detail-oriented, time-management and prioritization skills</li></ul></div>

Assistant Reservation Manager

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
As Reservations Agent you will directly support the Reservations Supervisor in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices 
Qualifications 
<ul><li>
Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.</li><li>
Understand the dynamics of regional &amp; local market, local competitors and events of the destination.</li></ul></div>

Reservations Agent

Mercy House

<div>Status: Full-Time, Non-Exempt 
Pay: $21.00/hour 
Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m. 
 
Mission Statement: &quot;To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services.&quot; 
 
Benefits Offered:<ul><li>
100% employer-paid medical insurance at base tier</li><li>
Voluntary dental and vision coverage</li><li>
Paid Time Off (PTO)</li><li>
Flexible Spending Account (FSA)</li><li>
Employee Assistance Program (EAP)</li><li>
403(b) retirement plan with up to 3% employer matching</li><li>
Paid on-the-job training and orientation</li><li>
Mileage reimbursement</li><li>
Employee referral program</li><li>
Opportunities for professional growth and advancement</li></ul>
Job Summary: The Data and Reservation Specialist is the first point of contact for our referring Outreach partners and PD. This position is responsible for coordinating homeless services enrollment and referrals for Mercy House programs, data collection and entry into the Homeless Management Information System (HMIS), creation of reports from the HMIS, client follow-up, and client file management. The Data and Reservation Specialist assists Mercy House staff in recording services provided, clients served, and program outcomes. 
 
Essential Duties and Responsibilities: 
Reservations<ul><li>
Responsible for tracking and updating the Bed Availability Roster</li><li>
Screen calls from referring Outreach partners, PD, and returning clients</li><li>
Ensure referrals have been vetted for felony warrant checks and sex offender status</li><li>
Make bed reservations for client arrivals, including mode of transportation to the shelter</li></ul>
Program Data Entry and Reporting<ul><li>
Ensure HMIS intake forms are completed by clients and data is entered into HMIS</li><li>
Ensure HMIS data quality management</li><li>
Enter all Bed Nights, Case Notes, and Services into the database on a daily basis</li><li>
Scan and file intake packets and other pertinent documents daily</li><li>
Follow up with staff as needed to ensure required documents and updated forms meet agency standards</li><li>
Meet data entry deadlines in a challenging and constantly changing environment</li><li>
Perform light data reporting tasks</li></ul>
Miscellaneous<ul><li>
Attend staff meetings</li><li>
Attend County CoC meetings as needed</li><li>
Attend training workshops as needed</li><li>
Perform ad hoc projects as assigned by Supervisor</li></ul>
Requirements: 
Education and Experience<ul><li>
Strong computer, typing, and data processing skills</li><li>
Proficiency in Microsoft Word, Excel, Outlook, and Internet-based browsers</li><li>
High level of tolerance and understanding for individuals presenting with urgent multiple case management and health needs</li></ul>
General<ul><li>
Ability to work effectively with a diverse population</li><li>
Ability to plan, organize, and prioritize duties</li><li>
Ability to clearly communicate information and instructions verbally and in writing</li><li>
Ability to maintain a positive, professional, and safe environment while on duty</li><li>
Ability to establish and maintain effective working relationships</li><li>
Strong verbal communication and interpersonal skills</li><li>
Ability to multitask in a fast-paced environment</li><li>
Strong attention to detail</li><li>
Fluency in Spanish is of significant value</li></ul>
Physical Requirements<ul><li>
Ability to lift up to 25 pounds</li><li>
Ability to sit for prolonged periods and work on a computer</li><li>
Reliable transportation and willingness to rotate/cover at other Emergency Services shelters as needed</li></ul></div>

Data and Reservation Specialist

IHG Hotels & Resorts

<div>
 As Senior Reservations Agent, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
 
 
 Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
 
 
 
 Duties And Responsibilities
 
 
 
 As Senior Reservations Agent, I will assume full responsibility for the efficient operation in the following:
 
 
 <ul>
 <li>
 Run daily reports for Reservation department, operational departments, Sales &amp; Marketing.
 </li>
 <li>
 Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.
 </li>
 <li>
 Assist in all allocation of rooms.
 </li>
 <li>
 Check and handle for special requests and hard blocking rooms as needed.
 </li>
 <li>
 Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests&rsquo; arrival.
 </li>
 <li>
 Track future room availabilities based on reservations.
 </li>
 <li>
 Monitor and update internet reservation system in coordinate with respected hosts.
 </li>
 <li>
 Assist in determine room rates based on the selling tactics of the resort.
 </li>
 <li>
 Assist in the management of the guest history and profile system.
 </li>
 <li>
 Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency.
 </li>
 <li>
 Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
 </li>
 <li>
 Strictly adhere to LQA standards and guest comments.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 To execute the position of Senior Reservations Agent, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
 
 
 <ul>
 <li>
 High school diploma or equivalent and at least 1 years&rsquo; experience in a similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
 </li>
 <li>
 Technical skills include MS Office &ndash; Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS, GDS and CRS platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts, MICE platforms and detailed procedures in handling local and overseas room bookings.
 </li>
 <li>
 Luxury resort experience and extensive experience collaborating with international high-end tour operators and travel agencies.
 </li>
 <li>
 I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.
 
 
 </li>
 </ul>
 The above is intended to provide an overview of the role and responsibilities for a Senior Reservations Agent at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
 
 
 Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.
 
 
 Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.
 
 
 Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand&rsquo;s vision: to reawaken people&rsquo;s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.
 
 
 You&rsquo;re about to be the author of this journey that takes you through life&rsquo;s undiscovered passageways, hidden treasures, and meaningful experiences.
 
 
 It&rsquo;s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.
 
 
 Let the journey begin.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Senior Reservations Agent - Six Senses Zighy Bay

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