reservations specialist

Grand Hyatt Al Khobar

<div><div>Summary<div>
To assist in ensuring the smooth and efficient operation of the Reservations Department within the Rooms Division, supporting all reservations agents and related functions of the hotel.</div></div><div>
Qualifications<div>
Ideally with a degree or diploma in Hospitality or Tourism Management. A minimum of 2 years&rsquo; work experience in hotel operations is required. Strong problem-solving, administrative, and interpersonal skills are essential.</div></div></div>

TEAM LEADER - RESERVATIONS (SAUDI NATIONALITY)

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.
 
 
 &bull; Understand the dynamics of regional &amp; local market, local competitors and events of the destination.
 
 
 
 
 
 
 Additional Information
 
 
 
 
 Reporting into Reservations Manager
 
 
 
</div>

Reservation Agent

Urban Chic

<div>
 
 
 
 Reservations Executive - UAE
 
 
 
 
 
 
 
 
 Location:&nbsp;Abu Dhabi
 
 
 
 
 Reporting to:&nbsp;Reservations Manager (UK)
 
 
 
 
 Department:&nbsp;Reservations
 
 
 
 
 Type:&nbsp;Full-Time, Fixed-Term
 
 
 
 
 Salary: 72k AED Per Year (50k Base, 22k Travel)
 
 
 
 
 Working Hours: 8am to 5pm - 1 hour&nbsp;break&nbsp;
 
 
 
 
 
 
 
 
 
 
 We are seeking a motivated, organised, and guest-focused Reservations Executive to support our fast-growing holiday homes operation in Abu Dhabi.
 
 
 
 
 You will work closely with both our UK Reservations Team and our local UAE team, handling daily bookings, guest communication, and operational coordination. This role is ideal for individuals seeking rapid growth within an international hospitality group.
 
 
 
 
 
 
 
 Reservations Management &amp; Guest Support
 
 
 <ul>
 <li>
 Manage daily reservations, inquiries, out-of-hours requests, and booking confirmations
 </li>
 <li>
 Handle overflow reservation enquiries for the London portfolio when required
 </li>
 <li>
 Process, modify, and cancel bookings accurately in RMS and OTA platforms
 </li>
 <li>
 Communicate clearly and professionally with guests across multiple channels (phone, email, WhatsApp, OTA messaging)
 </li>
 <li>
 Maintain high accuracy to prevent overbookings, billing errors, and calendar discrepancies
 </li>
 <li>
 Ensure a smooth guest experience from inquiry to post-stay
 </li>
 </ul>
 
 
 
 
 
 Systems, Payments &amp; Records
 
 
 <ul>
 <li>
 Process payments, pre-authorisations, refunds, and resolve payment-related issues
 </li>
 <li>
 Update systems, calendars, logs, guest profiles, notes, and tasks to ensure complete and accurate records
 </li>
 <li>
 Maintain rate and availability accuracy across Airbnb,&nbsp;Booking.com, Expedia, and other OTAs
 </li>
 <li>
 Assist with reservation-related administration and back-office tasks
 </li>
 </ul>
 
 
 
 
 
 Handover, Reporting &amp; Service Continuity
 
 
 <ul>
 <li>
 Prepare clear daily handover notes for both the UK Reservations team and UAE Operations team
 </li>
 <li>
 Log issues, escalations, and follow-ups, ensuring all items are tracked to closure
 </li>
 <li>
 Meet internal KPIs for response times, conversion rates, and reservation accuracy
 </li>
 <li>
 Flag recurring issues, operational gaps, or system inconsistencies and suggest improvements
 </li>
 </ul>
 
 
 
 
 
 Collaboration &amp; Cross-Functional Support
 
 
 <ul>
 <li>
 Coordinate closely with the UK team
 </li>
 <li>
 Support pre-arrival checks and communicate exceptions (late arrivals, payment holds, access instructions, special requests)
 </li>
 <li>
 Work with UAE operations on guest coordination, cleaning schedules, property access, and key handovers
 </li>
 <li>
 Support the launch and ongoing development of the new UAE branch
 </li>
 <li>
 Maintain brand voice and service standards across all touchpoints
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Experience
 
 
 
 
 
 
 
 Essential:
 
 
 <ul>
 <li>
 1+ years of experience in hospitality, customer service, administrative roles, or reservations
 </li>
 <li>
 
 Fluent Arabic Speaker (Arabic + English required)
 
 </li>
 <li>
 Strong communication and multitasking abilities
 </li>
 <li>
 Basic understanding of OTAs or booking systems (training provided)
 </li>
 <li>
 Based in Abu Dhabi, with Right to Work in the UAE
 </li>
 <li>
 Detail-oriented, organised, and eager to learn
 </li>
 <li>
 Positive attitude and willingness to grow with the company
 </li>
 </ul>
 
 
 
 
 
 Desirable:
 
 
 <ul>
 <li>
 Previous experience in hotel or holiday homes reservations
 </li>
 <li>
 Familiarity with Airbnb,&nbsp;Booking.com, or other OTA platforms
 </li>
 <li>
 Basic understanding of revenue, availability, or booking workflows
 </li>
 <li>
 Experience in cross-team coordination or back-office roles
 </li>
 </ul>
 
 
 
</div>

Reservations Executive (UAE)

Hilton

<div>Reservations Supervisor (Arabic Speaker) - LXR Eastern Mangroves Abu Dhabi
A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. 
 
 
What will I be doing? 
As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Assist in the day-to-day operations of the Reservations Department</li>
<li>Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times</li>
<li>Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates</li>
<li>Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue</li>
<li>Produce quotations and written confirmation to all clients</li>
<li>Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business</li>
<li>Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction</li>
<li>Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork</li>
<li>Assist in the recruiting, managing, training and developing of the Reservation team</li>
</ul>What are we looking for? 
A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Good organisational and administration skills</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Confident telephone manner</li>
<li>High level of IT skills</li>
<li>Excellent grooming standards</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the Reservations/Sales function within the hotel/leisure sector</li>
<li>Relevant degree or other qualification in a business discipline</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Supervisor (Arabic Speaker) - LXR Eastern Mangroves Abu Dhabi

<div>Reservations Executive
A Reservations Executive oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. 
What will I be doing? 
As Reservations Executive, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Executive will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Assist in the day-to-day operations of the Reservations Department</li><li>
Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times</li><li>
Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates</li><li>
Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue</li><li>
Produce quotations and written confirmation to all clients</li><li>
Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business</li><li>
Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li><li>
Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction</li><li>
Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork</li><li>
Assist in the recruiting, managing, training and developing of the Reservation team</li></ul>
What are we looking for? 
A Reservations Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Good organisational and administration skills</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Confident telephone manner</li><li>
High level of IT skills</li><li>
Excellent grooming standards</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Knowledge of the hotel property management systems</li><li>
Previous experience in the Reservations/Sales function within the hotel/leisure sector</li><li>
Relevant degree or other qualification in a business discipline</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Executive

<div>
 A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.
 
 
 
 What will I be doing?
 
 
 
 As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Maximise occupancy levels by reviewing and revising revenue strategies
 </li>
 <li>
 Work with the Sales and Events Teams to maximise corporate and group rates
 </li>
 <li>
 Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
 </li>
 <li>
 Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
 </li>
 <li>
 Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
 </li>
 <li>
 Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
 </li>
 <li>
 Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
 </li>
 <li>
 Assist in the recruiting, managing, training and developing of the Team
 </li>
 <li>
 Participate in the organisation of hotel promotional activities
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience with reservations in the hotel/leisure sector
 </li>
 <li>
 Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
 </li>
 <li>
 Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
 </li>
 <li>
 Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
 </li>
 <li>
 Excellent organisation and planning skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of the hotel property management systems
 </li>
 <li>
 Previous experience in the same or similar role
 </li>
 <li>
 Relevant degree, in a business discipline, from an academic institution
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Call Center and Reservations
</div>

Reservations Manager

57 Heritage Safari

We are seeking a highly organized and customer-focused Reservation Agent to join our team at 57 Safari. The ideal candidate will handle bookings from multiple platforms (Website, OTAs, Emails, WhatsApp), create reservations in our system, send payment requests, coordinate with the operations team, and manage agreements.Key Responsibilities:<ul><li>Process and confirm bookings from various channels.</li><li>Send payment requests and follow up with clients.</li><li>Coordinate with the operations team for smooth service delivery.</li><li>Handle agreements, office tasks, and customer inquiries.</li><li>Provide excellent customer service and support.</li></ul>Requirements:<ul><li>Excellent communication skills (English required, Arabic a plus).</li><li>Attention to detail and strong organizational skills.</li><li>Proficiency in booking systems and basic office software.</li><li>Ability to work in a fast-paced environment.</li><li>Prior experience in reservations or customer service is preferred.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your starting salary expectations?</li></ul>Experience:<ul><li>Tourism: 1 year (Preferred)</li><li>Customer Service: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Preferred)</li></ul>

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Reservations Manager

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