reservations specialist

SOFITEL

As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels.

Reservations Officer

Ramada by Wyndham Bahrain

Reservation SupervisorOverview The Reservation Supervisor oversees the reservations team to ensure efficient, accurate, and customer-focused booking operations. This role plays a key part in maximizing occupancy, supporting smooth communication between guests and internal departments, and maintaining a high standard of service within the reservations process.Key Responsibilities<ul><li>Manage Staff: Supervise and guide the reservations team by allocating duties, monitoring performance, and providing training and support as needed.</li><li>Handle Inquiries: Respond promptly to reservation requests through phone, email, and online channels, providing guests with accurate information about availability, rates, and packages.</li><li>Ensure Guest Satisfaction: Assist guests in making reservations, address special requests or concerns, and ensure an exceptional and seamless booking experience.</li><li>Optimise Bookings: Implement procedures and strategies to maximise occupancy rates, minimise booking errors, and enhance revenue opportunities.</li><li>Coordinate with Other Departments: Act as a liaison between the reservations team and other hotel departments, such as Front Office, Sales, and Housekeeping, to ensure smooth operations and clear communication.</li><li>Maintain Records: Ensure all reservation data is accurately recorded and updated in the hotel&rsquo;s reservation system.</li><li>Report and Analyse: Prepare and review reservation reports, occupancy forecasts, and booking trends to support management decisions.</li></ul>Skills and Qualifications<ul><li>Strong communication and interpersonal skills, with a focus on customer service excellence.</li><li>Proven ability to lead, motivate, and manage a team effectively.</li><li>Proficiency in reservation and property management systems (PMS IDS and Opera) and online booking platforms.</li><li>Excellent organizational and problem-solving skills with attention to detail.</li><li>Knowledge of hotel operations and hospitality industry practices.</li><li>Ability to work under pressure and adapt to a fast-paced environment.</li><li>Fluent in English</li><li>Arabic beneficial but not essential</li></ul>LOCAL HIRE ONLYJob Type: Full-time

Reservations Supervisor

Hilton Hotels

As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul>
<li>Assist in the day-to-day operations of the Reservations Department</li>
<li>Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times</li>
<li>Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates</li>
<li>Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue</li>
<li>Produce quotations and written confirmation to all clients</li>
<li>Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business</li>
<li>Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction</li>
<li>Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork</li>
<li>Assist in the recruiting, managing, training and developing of the Reservation team</li>
</ul>
What are we looking for?
<ul>
<li>Good organisational and administration skills</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Confident telephone manner</li>
<li>High level of IT skills</li>
<li>Excellent grooming standards</li>
</ul>

Accor Group

Job Title Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Job Description Reservations Supervisor Hotel - Resort - Lodging Dubai, UA Position Overview Accor is hiring a Reservations Supervisor in Dubai to support hotel operations by ensuring accurate bookings, optimal room occupancy, and seamless guest reservation experiences. This role offers the opportunity to join one of the world s most recognized hospitality brands while playing a key part in delivering exceptional guest service and maximizing revenue. Job Details Job Location: Dubai, UAE Industry: Hotel - Resort - Lodging Function: Reservations / Front Office Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Role Summary The Reservations Supervisor role at Accor Dubai is ideal for an experienced hospitality professional looking to contribute to a global brand. This position focuses on managing room inventory, handling guest booking requests, coordinating with sales and front office teams, and ensuring reservations align with both operational and financial goals. The job combines administrative accuracy with service excellence in a dynamic hotel environment. What You ll Do * Supervise the daily reservations process to ensure timely and accurate room bookings * Monitor room availability, rates, and allotments while generating reports on materialization and occupancy * Coordinate with Sales and Credit departments regarding guest account statuses and follow up on pending credit issues * Maintain and update all room booking materials, packages, rates, and guest documentation * Train and guide reservation agents on hotel offerings, yield management principles, and booking protocols * Ensure full system proficiency in Opera and related booking software * Manage last-minute bookings, stranded guests, and group allocation changes in cooperation with the Front Office team * Maintain optimal par levels for supplies and request inventory replenishment within budget * Ensure consistent use of standardized notes and guest correspondence templates Ideal Profile * 2 3 years of experience in reservations or front office operations in a 4 or 5-star hotel * Strong knowledge of Opera PMS and reservation software * Familiar with hotel inventory control, rate management, and guest service standards * Excellent communication, problem-solving, and team coordination skills * Detail-oriented with strong command of English (additional languages are an advantage) * Ability to train and coach junior team members

six senses

<div>As Revenue &amp; Reservations Manager (Cluster) I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities
 
As Revenue &amp; Reservations Manager (Cluster), I will assume full responsibility for the efficient operation in the following:
<ul><li>Continually focus on revenue generation and profile building for our resort and spa and for Six Senses.
</li><li>Be responsible for the setup of PMS &amp; CRS to guide and evaluate the room selling strategies.
</li><li>Setup the inventory availability, pricing and daily fluctuations that will be discussed with the Director of Sales &amp; Marketing (DOSM) and coordinated with the reservations team for selling guidelines.
</li><li>Develop overall pricing strategies along with the Director of Sales &amp; Marketing (DOSM) and Group Director of Revenue Management to ensure all target market segments are developed for the long-term benefit of the property&rsquo;s business and growth.
</li><li>Have a thorough knowledge of all facilities and services offered by the hotel including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
</li><li>Process advance deposits on reservations.
</li><li>Track future room availabilities based on reservations.
</li><li>Decide and implement free allotment releases and close outs for the resorts by category and update this information in all channels to gain maximum effect and maintain a smooth selling process.
</li><li>Review all competitive shops on a regular basis and identify selling strategies and market trends of the competition set. I will countercheck all reservations daily to ensure they are completed with all necessary guest information, profile information and rate/market/source codes.
</li><li>Continually focus on reviewing cancellations, adjustments, no-shows as well as groups, blocks and allotments.
</li><li>Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
</li><li>Liaise and develop sales strategies with the Director of Food and Beverage and Spa &amp; Wellness Director to maximize the revenue across all revenue streams ensuring all distribution channels are optimized and correctly loaded. I will also monitor pick-up patterns, lead times, business and market trends.
</li><li>Instill a cost-focused philosophy through training and education.
</li><li>Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.
</li><li>A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements</li></ul>

Qualifications 
To execute the position of Revenue &amp; Reservations Manager (Cluster), I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
<ul><li>Possess a Bachelor&rsquo;s degree in Hotel Management, Business Administration, or related field preferred and at least one year&rsquo;s previous experience as a Revenue &amp; Reservations Manager in similar hotel role or an equivalent combination of education and experience. More than three years&rsquo; experience in a similar role, preferred.
</li><li>Possess at least one year of related sales experience in a luxury environment, or an equivalent combination of education and hands-on experience.</li><li>Technical skills include proficiency in MS Office and familiarity with hotel-specific systems such as PMS and sales platforms.</li><li>Exhibit strong problem-solving, organizational abilities, and excellent verbal and written communication skills.</li><li>I will maintain a thorough understanding of Six Senses in terms of guidelines, operating standards, and sustainability practices.</li><li>Fluent in English.</li></ul>

The above is intended to provide an overview of the role and responsibilities for a Revenue &amp; Reservations Manager (Cluster) at Six Senses Amaala It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Cluster Reservations Manager – Six Senses Amaala

THE STABLES- BAR/RESTAURANT

<ul><li>Handle individual and group reservations efficiently through calls, emails, and online channels.</li><li>Ensure accurate data entry of bookings in the system (PMS/Channel Manager).</li><li>Provide professional and prompt responses to guest inquiries and booking requests.</li><li>Coordinate with Sales, Front Office, and Revenue teams to maximize occupancy and revenue.</li><li>Maintain up-to-date knowledge of room rates, promotions, and hotel services.</li></ul>Requirements:<ul><li>Previous experience in Reservations or Front Office within the hospitality industry.</li><li>Knowledge of PMS and online booking systems preferred.</li><li>Excellent communication and customer service skills.</li><li>Detail-oriented, organized, and able to multitask effectively.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Reservation Executive

Rixos

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description<ul><li> 
Managing staff and ensuring smooth day to day activities for reservation department</li><li>
Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.</li><li>
Planning and using efficient organizational skills to run the daily operation.</li><li>
Supervising on-the-job and weekly training held by team leader for all staff.</li><li>
To keep reservations staff informed on all changes or developments within the hotel and the company.</li><li>
To spot-Check reservations made the previous day and Check all VIP arrivals</li><li>
Training, developing, and motivating staff to increase productivity.</li><li>
To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.</li><li>
Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.</li><li>
Having a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.</li><li>
Assisting to Reservations Manager/ Director of Revenue, for preparing necessary reports, documents, duty roster and for other tasks might be required by management.</li><li>
Understands and utilizes a consistent approach to selling in order to support the sales team.</li><li>
Ensures a sales attitude is adopted</li><li>
Ensures and maintains the security of information relating to customers and personnel in the hotel.</li><li>
Complies with all company policies and procedures relating to guest services and all systems.</li><li>
Computer literate with excellent written and oral proficiency</li><li>
Sound knowledge of English language</li><li>
Tactful and patient.</li><li>
Able to communicate clearly and willing to help others</li><li>
Flexible and diplomatic when dealing with demanding and unreasonable guests</li><li>
Carry out any other reasonable task (which may not be stated here) as requested.</li><li>
Assist in Task Force Teams for new openings.</li></ul> 
Qualifications 
Minimum one year experience with the same position in a 5 star hotel and University degree.</div>

Assistant Reservation Manager (Saudi National Only)

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