reservations specialist

TIVOLI

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices. 
Qualifications<ul><li> 
Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.</li><li>Understand the dynamics of regional &amp; local market, local competitors and events of the destination.</li></ul> 
Additional Information 
Reporting into Reservations Manager</div>

Reservation Agent

MTS Globe

<div>Company: DESERT GATE TOURISM - QATAR

We are seeking a highly organized and service-oriented Destinations Specialist to manage travel reservations for CIS market clients in a specific destination. The role involves handling client and agent requests, confirming services, maintaining accurate system records, and ensuring a high standard of service delivery throughout the reservation process.

The ideal candidate is Russian speaking. Desert Gate offers a comprehensive learning and development program and a structured career development.

Reservations Handling
<ul><li>
Respond promptly to all client and agent inquiries and reconfirm requests in a timely and professional manner.</li>
<li>Enter and maintain accurate reservation details in the booking system for all requested services (hotels, transfers, excursions, etc.).</li>
<li>Reconfirm bookings with internal departments and external suppliers as required.</li>
<li>Advise on availability and pricing, offering suitable alternatives in case of unavailability.</li>
<li>Handle incoming calls from clients and agents, ensuring queries are resolved efficiently.</li>
<li>Proactively upsell excursions, transfers, and value-added services to maximize revenue opportunities.</li>
<li>Manage bookings through online reservation portals of selected partners when applicable.</li>
<li>Forward booking confirmations and invoices to clients, including those on auto-invoicing.</li>
<li>Communicate any changes or arrival irregularities to partners and coordinate with operations for smooth delivery.</li>
<li>Support operations by ensuring all services are reconfirmed before guest arrival.</li>
<li>Assist in preparing quotations and product descriptions for offers as required.</li>
</ul>
Internal &amp; External Coordination
<ul><li>
Liaise with internal departments such as Transfers, Sales, Excursions, Visas, and Accounts to resolve issues and provide booking updates.</li>
<li>Collaborate with suppliers to address and resolve any partner-related issues effectively and promptly.</li>
</ul>
Managing Complaints in a Constructive Manner:
<ul><li>
Listen to client requests &amp; concerns with empathy and professionalism, ensuring prompt resolution.</li>
<li>Take appropriate action to address complaints, escalating unresolved issues to senior management if necessary.</li>
<li>Follow up with clients to ensure satisfaction and maintain a positive brand reputation.</li>
</ul>
More about Desert Gate Tourism

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate (www.desertgate.ae) is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate</div>
 
<div><ul><li>Industry Experience - minimum of 3 years of experience in a reservations role in tourism or hospitality. Prior experience handling CIS market clientele is required for this role</li>
<li>Communication - excellent verbal and written communication skills with a focus on excellent customer service. Fluent in English and Russian, other CIS language skills is required.</li>
</ul><ul><li>Problem-Solving Skills - demonstrated experience of resolving customer queries or last-minute requests and handling conflicts and complaints in a constructive manner.</li>
</ul><ul><li>Technical Acumen - strong working knowledge of reservations systems and platforms, including FIT booking tools.
</li><li>Market Knowledge &ndash; familiarity with CIS source markets, customer behavior, and travel preferences.</li>
<li>IT Proficiency - good working knowledge of Microsoft Office and proficiency in relevant reservation systems.</li></ul></div>

Reservation Executive - CIS Market - DMC/Tourism - Qatar

Mövenpick

<div>Company Description 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS. 
Job Description 
We are seeking a highly organized and customer-focused Reservation Manager to join our team in M&ouml;venpick Waterpark Resort &amp; SPA Soma Bay. In this crucial role, you will oversee all aspects of our hotel's reservation process, ensuring seamless guest experiences from initial inquiry to arrival. As a key member of our management team, you will be responsible for optimizing occupancy, maximizing revenue, and leading a team to deliver exceptional customer service.<ul><li>
Manage and oversee the entire reservations department, ensuring efficient operations and high-quality customer service</li><li>
Develop and implement strategies to optimize occupancy rates and maximize revenue</li><li>
Lead, train, and motivate the reservations team to meet and exceed performance targets</li><li>
Monitor and analyze reservation trends, providing regular reports and insights to senior management</li><li>
Collaborate with sales, marketing, and front office teams to ensure cohesive guest experiences</li><li>
Handle complex reservations, including group bookings and VIP guests</li><li>
Resolve customer complaints and issues promptly and professionally</li><li>
Ensure accurate and up-to-date information in the reservation system</li><li>
Stay informed about local events, promotions, and competitors to adjust strategies accordingly</li><li>
Implement and maintain standard operating procedures for the reservations department</li></ul> 

Qualifications 
<ul><li>
Proven experience in hotel reservations or front office management, preferably in a luxury or 5-star hotel</li><li>
Strong knowledge of reservation systems (e.g., Opera, Opera Cloud, PMS) and revenue management principles</li><li>
Excellent leadership and team management skills</li><li>
Exceptional customer service and communication abilities</li><li>
Demonstrated ability to optimize occupancy, maximize revenue, and manage room allocations efficiently</li></ul>
Flexibility to work various shifts, including weekends and holidays, as needed 
Additional Information 
<ul><li>
Good communication and customer contact skills</li><li>
Service oriented with an eye for details</li><li>
Ability to work effectively and contribute in a team</li><li>
Self-motivated and energetic</li><li>
Well-presented and professionally groomed at all times</li></ul></div>

Reservation Manager

30 Sundays

<div>
 
 
 Job Title:
 
 Operations Executive (Reservations)
 
 
 
 Company:
 
 30 Sundays
 
 
 
 Location:
 
 Gurgaon
 
 
 
 Budget:
 
 4-5 LPA
 
 
 
 Position Type:
 
 Full-Time
 
 
 
 Department:
 
 Operations
 
 
 
 About Us: -
 
 
 
 30 Sundays is a travel company that creates unforgettable vacations just for couples. Founded by alumni from Apple, BCG, University of Michigan, IIT, and IIM, we are revolutionizing the couple vacation experience. Backed by investors like InfoEdge Ventures, First Cheque, and Eximius Ventures, our core team brings over 10 years of expertise from leading travel businesses like Oyo, Travel Triangle, and Shuttl.
 
 
 We believe that spending quality time together strengthens relationships. Unlike traditional travel package companies that try to cater to everyone, our exclusive focus on couples allows us to provide high-quality, personalized experiences tailored just for them.
 
 
 
 
 
 
 Key Responsibilities: -
 
 
 
 ● Handle international flight, hotel, and land component reservations.
 
 
 ● Optimize bookings for cost-effectiveness and efficiency.
 
 
 ● Prepare quotations and ensure competitive pricing.
 
 
 ● Generate vouchers and necessary travel documents.
 
 
 ● Manage and resolve reservation queries promptly.
 
 
 ● Maintain up-to-date destination knowledge to provide expert advice.
 
 
 ● Coordinate with suppliers, hotels, and airlines for seamless travel arrangements.
 
 
 ● Ensure accuracy in booking details and maintain detailed records.
 
 
 ● Support internal teams in delivering top-tier customer experiences.
 
 
 
 
 
 
 Requirements: -
 
 
 
 ● 1-2 years of experience in travel operations, reservations, or related fields.
 
 
 ● Strong knowledge of flight, hotel, and land reservations.
 
 
 ● Proficiency in flight booking platforms, hotel booking platforms, and land arrangements.
 
 
 ● Excellent problem-solving skills and ability to handle customer queries professionally.
 
 
 ● Strong communication and interpersonal skills.
 
 
 ● Ability to work independently and in a team-oriented environment.
 
 
 ● Attention to detail and a customer-first approach.
 
 
 
 
 
 If you have a passion for travel and expertise in travel reservations, we would love to hear from you!
 
</div>

Operations Executive

Airbetter Holiday Homes LLC

About Us:We are a leading Holiday Homes company offering premium short-term rental properties across Dubai. Our mission is to provide exceptional guest experiences with the comfort and luxury of home combined with the standards of a hotel.We are seeking a Reservation Agent with a background in holiday homes or hotel operations to join our dynamic team. The ideal candidate will manage reservations, ensure smooth guest communication, and deliver outstanding customer service.Key Responsibilities:<ul><li>Handle guest inquiries and reservations via phone, email, and online platforms.</li><li>Manage booking calendars and ensure accurate property availability.</li><li>Coordinate check-in/check-out schedules with operations team.</li><li>Upsell additional services to enhance guest experience.</li><li>Maintain high standards of guest communication and satisfaction.</li><li>Resolve booking issues promptly and professionally.</li><li>Prepare daily reports on reservations and occupancy.</li></ul>Requirements:<ul><li>Previous experience in holiday homes reservations or hotel front office (mandatory).</li><li>Strong knowledge of OTA platforms (Airbnb, Booking.com, Expedia, etc.).</li><li>Excellent communication and customer service skills.</li><li>Ability to multitask and work under pressure.</li><li>Proficiency in MS Office and reservation systems.</li><li>Fluency in English (Arabic or other languages is a plus).</li></ul>What We Offer:<ul><li>Competitive salary + performance incentives.</li><li>Career growth opportunities in a fast-growing hospitality sector.</li><li>Supportive and professional work environment.</li></ul>How to Apply:Send your CV to sunshinemark@airbetter.com with the subject line: Reservation Agent Application &ndash; Holiday Homes.Job Type: Full-timePay: AED3,000.00 per month

Reservation Agent – Holiday Homes (Hotel Experience Preferred)

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25175299
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; no work experience required.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Understanding Markets &amp; Maximizing Revenue
 
 
 
 <ul>
 <li>
 Identifies new reservations sales business to achieve personal and property revenue goals.
 </li>
 <li>
 Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
 </li>
 <li>
 Closes the best opportunities for the property based on market conditions and property needs.
 </li>
 <li>
 Monitors same day selling procedures to maximize room revenue and control property occupancy.
 </li>
 <li>
 Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
 
 
 </li>
 </ul>
 
 Conducting Daily Reservations Sales Activities
 
 
 
 <ul>
 <li>
 Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
 </li>
 <li>
 Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
 </li>
 <li>
 Uses sales resources and administrative/support staff effectively.
 </li>
 <li>
 Assists in monitoring group reservation forecast data.
 </li>
 <li>
 Coordinates with sales and Convention Services to process rooming lists and reservation cards.
 </li>
 <li>
 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
 </li>
 <li>
 Assists with monitoring accuracy of reservation sales orders within tracking systems.
 </li>
 <li>
 Tracks no-show reservations and processes charges as needed.
 </li>
 <li>
 Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
 </li>
 <li>
 Manages wait list and prioritizes order of wait list contacts to be made.
 </li>
 <li>
 Prepares work and maintenance orders.
 
 
 </li>
 </ul>
 
 Providing Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.
 </li>
 <li>
 Services our customers in order to grow share of the account.
 </li>
 <li>
 Provides excellent customer service consistent with the daily service basics of the brand.
 </li>
 <li>
 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
 </li>
 <li>
 Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
 </li>
 <li>
 Handles guest complaints and disputes following the instant pacification procedures.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resource Activities
 
 
 
 <ul>
 <li>
 Monitors reservations sales agents while on phone calls.
 </li>
 <li>
 Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Utilizes all available on the job training tools for employees.
 </li>
 <li>
 Creates monthly labor scheduling for team.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Utilizes applicable intranet for resources and information.
 </li>
 <li>
 Creates contracts as required.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Reservations Manager

<div>Additional Information 
Job Number25175299 
Job CategoryReservations 
LocationThe Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; no work experience required.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Understanding Markets &amp; Maximizing Revenue
<ul><li>Identifies new reservations sales business to achieve personal and property revenue goals.</li></ul>
<ul><li>Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the property based on market conditions and property needs.</li></ul>
<ul><li>Monitors same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li></ul> 
Conducting Daily Reservations Sales Activities
<ul><li>Responds to incoming reservations sales opportunities for the property that are outside parameters of the .</li></ul>
<ul><li>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li></ul>
<ul><li>Uses sales resources and administrative/support staff effectively.</li></ul>
<ul><li>Assists in monitoring group reservation forecast data.</li></ul>
<ul><li>Coordinates with sales and Convention Services to process rooming lists and reservation cards.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Assists with monitoring accuracy of reservation sales orders within tracking systems.</li></ul>
<ul><li>Tracks no-show reservations and processes charges as needed.</li></ul>
<ul><li>Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.</li></ul>
<ul><li>Manages wait list and prioritizes order of wait list contacts to be made.</li></ul>
<ul><li>Prepares work and maintenance orders.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the brand.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li></ul>
<ul><li>Handles guest complaints and disputes following the instant pacification procedures.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Monitors reservations sales agents while on phone calls.</li></ul>
<ul><li>Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Utilizes all available on the job training tools for employees.</li></ul>
<ul><li>Creates monthly labor scheduling for team.</li></ul> 
Additional Responsibilities
<ul><li>Utilizes applicable intranet for resources and information.</li></ul>
<ul><li>Creates contracts as required.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

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