reservations specialist

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Here at Palm Beach Island&rsquo;s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie&rsquo;s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.
About the role
The Reservations Sales Specialist position is responsible for selling a cluster of South Florida Luxury Hotels including Four Seasons Resort Palm Beach, Four Seasons Hotel and Residences at The Surf Club and Four Seasons Hotel and Residences Fort Lauderdale.
The Reservations Sales Specialist is an extension of the Sales Team and plays an integral role in our ability to deliver exceptional levels of intuitive personalized service by creating individualized experiences for every guest through direct sales and pre-arrival engagement. By converting reservation and maximizing revenue from inquiries (via phone or electronically) from individuals, travel agencies, and Four Seasons Sales Managers on behalf of the &ldquo;SoFlo Shared-Services Properties&rdquo;. These revenue opportunities consist of rooms, suites, private residences, spa, dining, and newly introduced revenue centers.
This role is based at Four Seasons Resort Palm Beach (PBF) your home hotel and reports to the Senior Director of Reservations. The ability to travel and work on-site at any of the South Florida properties as required with notice is essential.
Four Seasons Resort Palm Beach is part of a shared services collection with shared ownership that encompasses Four Seasons Hotel and Residences at The Surf Club and Four Seasons Hotel and Residences Fort Lauderdale. The ability to embrace, collaborate and support the &ldquo;Shared-Services Model&rdquo; while aligning efficiencies within the hotel cluster is crucial.
What you will do
<div><div><ul><li>Capture sales from in-coming Reservation calls (Rooms, Spa, Dining, Watersports , etc . ) and c oordinate details of each booking following all reservation standards, process es , and procedures .
</li><li>Receive and answer all Web, e-mail , WRO, Trust, Internal Sales &amp; Executive Office, FIT and Wholesale ResCom , confirming and corresponding as needed .
</li><li>Answer incoming PBX calls in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions following proper transfer and hold procedures .
</li><li>Manage Four Seasons chat, responding to requests in a timely manner and assisting in connecting guests with necessary departments.
</li><li>Handles all guest inquiries and interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves guest complaints in accordance with Four Seasons policy and keep supervisors informed of potential problems for corrective action.
</li><li>Complete pre-arrival reservation detail process including but not limited to; confirming billing and non-guaranteed ResCom , dinner ResCom , spa ResCom and waitlisted ResCom .
</li><li>Support G roup Room Coordinator and Guest Recognition Specialist as needed .
</li><li>Accepts and delivers wake up calls, messages, and faxes in a timely manner.
</li><li>Handle all overflow HOTSOS calls for Housekeeping, Engineering, Guest Services, Front Desk, IRD, etc .
</li><li>Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
</li><li>Monitor and respond to hotel fire control panel and emergency safety situations in an efficient and professional manner. Respond according to the crisis management plan to any resort emergency or safety situation .
</li></ul></div></div>What you bring
<ul><li>Must be fluent in reading, writing and spoken English
</li><li>Must be able to analyze guest situations and make suggestions that meets and exceeds the guest&rsquo;s expectations of the hotel.
</li><li>Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency.
</li><li>Excellent interpersonal, typing and communication skills, as well as a positive attitude.
</li><li>Strong working knowledge of computers including but not limited to Microsoft Office and Opera PMS.
</li><li>Skills and ability to learn and master multiple software systems.
</li><li>Luxury hotel Sales and/or Operations background preferred (minimum of 3 years) Proven sales conversion track record a plus .
</li></ul>What we offer
Competitive salary, wages, and a comprehensive benefits package
Complimentary employee benefits after one year of service
401(k) Retirement Plan and Company Match
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
... and so much more!
Schedule &amp; Hours
A flexible schedule is required with the ability to work all shifts including morning/afternoon shifts, weekends, and holidays.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf</div>

Reservations Sales Specialist

Larch House

Guest Services &amp; Reservations SpecialistLarch House | Whitefish, MontanaLarch House is a design forward boutique property in Whitefish, Montana, blending hospitality, architecture, and a more independent, modern guest experience. We are building a team that is thoughtful, detail oriented, and comfortable operating in a dynamic environment as we continue to refine our systems and service model.We are seeking a Guest Services &amp; Reservations Specialist who can confidently manage guest communication, reservations, and daily operations while delivering a high level of service.Position OverviewThis role is a hybrid of front desk, reservations, and guest support. You will be responsible for managing guest communication before, during, and after their stay, supporting daily operations, and ensuring a seamless experience across all touchpoints.This position requires strong organization, clear communication, and the ability to work both independently and as part of a team.Key Responsibilities<ul><li>Manage reservations, guest inquiries, and booking modifications</li><li>Communicate with guests via phone, email, and messaging platforms</li><li>Support check-ins and check-outs in a primarily self guided environment</li><li>Monitor and update systems including HelloShift and Mews property management software</li><li>Coordinate with housekeeping and maintenance to ensure room readiness</li><li>Assist with daily operational tasks, including tracking arrivals, departures, and special requests</li><li>Maintain clear and consistent communication across all departments</li><li>Support guests with questions, issues, and requests in a timely and professional manner</li><li>Uphold the standards and presentation of the property at all times</li></ul>What We&rsquo;re Looking For<ul><li>Strong communication skills and professional presence</li><li>Highly organized and detail-oriented</li><li>Comfortable working in a fast-paced, evolving environment</li><li>Ability to problem-solve independently and make sound decisions</li><li>Tech-savvy and able to learn new systems quickly</li><li>Positive, team-oriented mindset</li><li>Previous hospitality, hotel, or customer service experience preferred</li></ul>What Sets This Role ApartThis is not a traditional front desk role. Larch House operates with a more modern, systems-driven approach to hospitality. We are building processes in real time, and this role offers the opportunity to be part of that growth while developing a strong operational foundation.Schedule &amp; Compensation<ul><li>Full-time and part-time opportunities available</li><li>Flexible scheduling, including evenings and weekends</li><li>Competitive hourly wage based on experience</li></ul>Why Join Larch House<ul><li>Work in a design-forward, growing boutique property</li><li>Be part of a team shaping the guest experience from the ground up</li><li>Opportunity for growth as systems and operations expand</li><li>Collaborative and team-focused environment</li></ul>Pay: $25.00 - $32.00 per hourBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Guest Services & Reservations Team Specialist

Careers In Travel | Destination Planners

<div>
 
 Hospitality Customer Service - Hotel Reservations (Remote)
 
 
 
 
 About The Role
 
 
 
 Join us as a
 
 Hotel Reservations Specialist
 
 and help clients plan their perfect stays. You&rsquo;ll handle
 
 hospitality customer service
 
 , provide
 
 hotel booking support
 
 , and guide travelers through the
 
 reservation process
 
 &mdash;all from your home office.
 
 
 
 Key Responsibilities
 
 
 
 Assist clients with
 
 hotel reservations
 
 ,
 
 hospitality services
 
 , and
 
 travel planning
 
 
 
 Provide accurate details on
 
 hotel amenities
 
 ,
 
 pricing
 
 , and
 
 availability
 
 
 
 Manage and update
 
 booking details
 
 and
 
 guest profiles
 
 
 
 Communicate promptly and professionally via phone, email, and online platforms
 
 
 
 Qualifications
 
 
 
 Strong
 
 customer service
 
 and
 
 hospitality communication
 
 skills
 
 
 Professional, detail-oriented, and self-motivated
 
 
 Basic computer proficiency and reliable internet connection
 
 
 Experience in
 
 hotel reservations
 
 ,
 
 hospitality service
 
 , or
 
 guest relations
 
 is a plus
 
 
 
 What We Offer
 
 
 
 Flexible remote schedule
 
 
 Full training and access to
 
 travel booking systems
 
 
 
 Supportive team environment
 
 
 Income-earning possibilities based on performance
 
 
 
 Travel discounts
 
 and hospitality perks
 
 
 
 Apply today to start your remote hospitality career with Destination Knot!
 
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Hospitality Customer Service – Hotel Reservations (Remote)

Traveling with Michaila

<div>
 Were seeking a highly organized and dependable
 
 Booking &amp; Scheduling Specialist
 
 to coordinate reservations, manage schedules, and ensure a seamless client experience from inquiry through confirmation.
 
 
 In this fully remote role, youll support clients by organizing details, tracking timelines, and maintaining clear communication to keep everything running smoothly. This position is ideal for someone who thrives on organization, enjoys client interaction, and can confidently manage multiple moving parts with accuracy and professionalism.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Coordinate bookings, reservations, and schedule confirmations
 </li>
 <li>
 Communicate with clients to gather necessary details and provide timely updates
 </li>
 <li>
 Maintain accurate records and ensure follow-through on all client requests
 </li>
 <li>
 Monitor timelines and confirmations to prevent errors or delays
 </li>
 <li>
 Provide professional, solution-oriented support throughout the process
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong organizational and written communication skills
 </li>
 <li>
 Administrative, scheduling, hospitality, or customer service experience (preferred but not required)
 </li>
 <li>
 Citizenship in the US, Uk, Australia, LATAM, Spain
 </li>
 <li>
 Comfortable using online systems and communication tools
 </li>
 <li>
 Ability to work independently in a remote environment
 </li>
 <li>
 Detail-oriented, proactive, and dependable
 
 
 
 </li>
 </ul>
 What Makes This Opportunity Stand Out
 
 
 <ul>
 <li>
 100% remote flexibility
 </li>
 <li>
 Structured onboarding and ongoing training
 </li>
 <li>
 Supportive team environment with growth potential
 </li>
 <li>
 Skill development in coordination, client management, and operations
 
 </li>
 </ul>
</div>

Booking & Scheduling Specialist

DoubleTree by Hilton Port Saeed

Role DescriptionThis is a full-time, on-site Reservation Manager role based in Dubai. The Reservations Manager will oversee and manage all reservation operations, ensuring a seamless experience for guests. Daily tasks include managing reservations systems effectively, supervising the reservations team, ensuring optimal room occupancy, providing exceptional customer service, and delivering prompt and accurate booking confirmations. The role also entails coordinating with the sales team to optimize revenue and implementing staff training to ensure operational efficiency and guest satisfaction.Qualifications<ul><li>Proficiency in managing Reservations and enhancing room occupancy strategies.</li><li>Strong Customer Service skills with a focus on providing exceptional guest experiences.</li><li>Excellent Communication skills, both verbal and written, for interacting with guests and staff.</li><li>Sales orientation and the ability to support revenue optimization efforts.</li><li>Experience with training and leading reservations teams is an advantage.</li><li>Ability to work in a fast-paced environment and meet deadlines.</li><li>Familiarity with hotel reservation systems and proficiency in using relevant software.</li><li>Bachelor&rsquo;s degree in Hospitality, Business Management, or a related field is preferred.</li></ul>Job Type: Contract Contract length: 24 months

Reservation Manager

Hilton

<div>Reservations Supervisor
A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. 
 
 
What will I be doing? 
As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Assist in the day-to-day operations of the Reservations Department</li>
<li>Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times</li>
<li>Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates</li>
<li>Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue</li>
<li>Produce quotations and written confirmation to all clients</li>
<li>Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business</li>
<li>Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction</li>
<li>Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork</li>
<li>Assist in the recruiting, managing, training and developing of the Reservation team</li>
</ul>What are we looking for? 
A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Good organisational and administration skills</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Confident telephone manner</li>
<li>High level of IT skills</li>
<li>Excellent grooming standards</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the Reservations/Sales function within the hotel/leisure sector</li>
<li>Relevant degree or other qualification in a business discipline</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Supervisor

<div>Reservations Manager
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. 
 
 
What will I be doing? 
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Maximise occupancy levels by reviewing and revising revenue strategies</li>
<li>Work with the Sales and Events Teams to maximise corporate and group rates</li>
<li>Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Assist in the recruiting, managing, training and developing of the Team</li>
<li>Participate in the organisation of hotel promotional activities</li></ul>
What are we looking for? 
A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience with reservations in the hotel/leisure sector</li>
<li>Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets</li>
<li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members</li>
<li>Excellent organisation and planning skills</li>
<li>Accountable and resilient</li>
<li>Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li>
<li>Relevant degree, in a business discipline, from an academic institution</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Manager

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