reservations specialist

Chalo Pakistan

<p>Chalo Pakistan is seeking a <b>highly skilled and professional Ticketing &amp; Reservation Expert / Umrah Sales Specialist</b> with proven expertise in flight ticketing, reservations, and Umrah package sales. The ideal candidate will have an in-depth understanding of the Umrah travel market in <b>Saudi Arabia and Pakistan</b>, demonstrate excellent communication skills, and uphold a professional corporate attitude.</p><p><b>Key Responsibilities</b></p><ul><li>Manage <b>domestic and international flight ticketing and reservations</b> with expert proficiency in <b>Amadeus and Galileo (GDS) systems</b>.</li><li>Actively promote and <b>sell Umrah packages</b> to both individual and group clients.</li><li>Provide clients with <b>accurate guidance</b> on Umrah travel regulations, visa procedures, and required documentation.</li><li>Coordinate and maintain strong relationships with <b>Umrah operators, suppliers, and travel partners</b> in Saudi Arabia and Pakistan.</li><li>Keep detailed and accurate records of bookings, client communications, and sales performance.</li><li>Stay updated on <b>market trends, competitor activities, and Umrah package options</b>.</li><li>Consistently achieve and <b>exceed monthly sales targets</b> for ticketing and Umrah packages.</li><li>Deliver <b>outstanding customer support</b> throughout the client&rsquo;s travel journey, ensuring a seamless experience.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li><b>3&ndash;5 years of experience</b> in flight ticketing, reservations, and Umrah package sales.</li><li><b>Expert-level proficiency</b> in Amadeus and Galileo (GDS) systems (<b>mandatory</b>).</li><li>Prior experience as a <b>Visa Officer</b> or handling visa processing is preferred.</li><li>Familiarity with <b>Saudi Umrah portals, vendors, and pilgrimage logistics</b>.</li><li>Strong <b>English communication skills</b>.</li><li>Excellent <b>customer service, sales ability, and problem-solving skills</b>.</li><li>Multilingual abilities (Urdu, English, Arabic) will be considered a strong advantage.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to Rs70,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Ticketing &amp; Reservation Expert / Umrah Sales: 4 years (Required)</li></ul><p>Language:</p><ul><li>English, Arabic  (Required)</li></ul><p>Location:</p><ul><li>Karachi (Required)</li></ul><p>Work Location: In person</p>

Ticketing & Reservation/Umrah Sales Specialist

Masarra

<div>
 <p>
  The
  <strong>
   Reservations Executive
  </strong>
  is pivotal in managing B2B and B2C bookings, ensuring a smooth and efficient reservation process. This role requires excellent customer service, strong sales techniques, attention to detail, and solid administrative skills. The key objective is to consistently meet or exceed targets related to service quality, conversion rates, and customer satisfaction.
 </p>
 <p>
  A fast turnaround on quotes, timely rate collection, and effective coordination with internal and external stakeholders are critical to success in this position. Beyond guest bookings, the role involves actively managing and maintaining strong relationships with B2B partners and suppliers to ensure seamless service delivery.
 </p>
 <p>
  The Reservations Executive is also responsible for handling guest complaints and feedback with care and professionalism, using insights to drive continuous improvement and enhance the guest experience. This role is essential in creating lasting impressions and building positive, long-term relationships with customers, partners, and suppliers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Scope:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   B2C Guest Reservations
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Collaborate closely within the team to enhance the guest journey across all B2C/B2B bookings.
  </li>
  <li>
   Deliver accurate, efficient, and personalized service at every stage of the reservation process.
  </li>
  <li>
   Adapt offers and communications to individual guests' needs and last-minute changes.
  </li>
  <li>
   Handle requests, quotes, pricing, and service delivery quickly and accurately, in line with SLAs and SOPs.
  </li>
  <li>
   Provide full support throughout the reservation lifecycle&mdash;from inquiry to post-booking.
  </li>
  <li>
   Resolve any booking challenges, including payment or website-related issues.
  </li>
  <li>
   Manage multi-channel guest communications (WhatsApp, email, calls) efficiently.
  </li>
  <li>
   Handle itinerary creation, upsell relevant experiences, and ensure satisfaction.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   B2B Partner Coordination
  </strong>
 </p>
 <ul>
  <li>
   Build and maintain strong relationships with B2B partners for smooth booking workflows.
  </li>
  <li>
   Handle inquiries, resolve issues, and simplify processes for our partners.
  </li>
  <li>
   Communicate stop-sales, new launches, or product changes promptly.
  </li>
  <li>
   Assist partners across all platforms, ensuring exceptional service levels.
  </li>
  <li>
   Work closely with Sales to understand client needs and improve service offerings.
  </li>
 </ul>
 <p>
  <strong>
   Reservations &amp; Coordination
  </strong>
 </p>
 <ul>
  <li>
   Manage bookings, quotes, and complaints for OTOLO Homes, experiences, attractions, and more.
  </li>
  <li>
   Drive conversions while maintaining service quality.
  </li>
  <li>
   Coordinate with suppliers and internal departments to confirm availability, pricing, and delivery.
  </li>
  <li>
   Process payments securely and update trackers diligently.
  </li>
  <li>
   Prepare detailed itineraries and customized quotes, and issue entitlements (tickets, vouchers) accurately.
  </li>
  <li>
   Upsell relevant services to enhance the guest journey and revenue.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Supplier Relationship Management
  </strong>
 </p>
 <ul>
  <li>
   Maintain productive relationships with suppliers to optimize booking and service quality.
  </li>
  <li>
   Address operational issues promptly and ensure guest expectations are met.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Cross-Functional Collaboration
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with other teams to ensure a consistent and high-quality guest experience.
  </li>
  <li>
   Support inventory updates, stop-sale management, and assist in MICE, leisure, and FAM bookings.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   CRM &amp; Booking System Management
  </strong>
 </p>
 <ul>
  <li>
   Ensure accurate data input across CRM, TravelBox, Client POS, and other systems.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Complaint Handling &amp; Resolution
  </strong>
 </p>
 <ul>
  <li>
   Take ownership of guest concerns, escalate when needed, and resolve cases professionally.
  </li>
  <li>
   Log all feedback and support investigations for continuous improvement.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Reporting &amp; Documentation
  </strong>
 </p>
 <ul>
  <li>
   Maintain complete and accurate records of feedback, KPIs, and performance outcomes.
  </li>
  <li>
   Contribute to achieving sales, satisfaction, and quality score targets.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Team Collaboration
  </strong>
 </p>
 <ul>
  <li>
   Actively support colleagues and contribute to a positive, solution-focused work environment.
  </li>
  <li>
   Assist the hotel desk team with rebooking or issues with availability as required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Adaptability &amp; Additional Support
  </strong>
 </p>
 <ul>
  <li>
   Take on ad-hoc responsibilities and general tasks assigned by management, demonstrating flexibility and a team-first attitude.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  The Ideal Candidate Should Have:
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Ideal Candidate Should Have:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education &amp; Qualifications
  </strong>
 </p>
 <ul>
  <li>
   A bachelor&rsquo;s degree or a Higher National diploma in Tourism, Hospitality Management, or equivalent
  </li>
 </ul>
 <p>
  <strong>
   Experience
  </strong>
 </p>
 <ul>
  <li>
   Background in hospitality, tourism, or travel-related sectors (e.g., tour operators, DMCs, travel agencies, or hotels).
  </li>
  <li>
   Proven ability to thrive in fast-paced, customer-focused environments.
  </li>
  <li>
   Track record of meetings and exceeding performance metrics (e.g., Concierge, Reservations, or Sales roles).
  </li>
  <li>
   Confident, enthusiastic, detail-oriented, and adaptable to changing demands.
  </li>
  <li>
   Sales or upselling experience is an added advantage.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Knowledge, Languages &amp; Skills
  </strong>
 </p>
 <ul>
  <li>
   Excellent communication skills, verbal and written, with the ability to convert inquiries into sales.
  </li>
  <li>
   Strong interpersonal skills and the ability to build rapport with guests and partners.
  </li>
  <li>
   Empathetic problem-solver with sound decision-making abilities.
  </li>
  <li>
   Proficient in reservation systems and general computer applications.
  </li>
  <li>
   Familiar with multi-channel communication platforms (email, phone, WhatsApp, chatbot).
  </li>
  <li>
   Organized, self-motivated, and capable of prioritizing tasks effectively.
  </li>
  <li>
   Flexible with shift work, including weekends and holidays.
  </li>
  <li>
   Fluency in English is required; additional languages (Arabic, Russian, German, Mandarin) are a plus.
  </li>
 </ul>
 <p>
 </p>
</div>


Reservations Executive

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Services
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><p><b>OVERVIEW/BASIC FUNCTION:</b></p><p>
The Food and Beverage Reservation specialist is responsible for managing reservations for dining experiences within the hotel&rsquo;s restaurants, bars, and special F&amp;B events.
</p><p>This role requires exceptional customer service skills, attention to detail, and a thorough understanding of the hotel&rsquo;s food and beverage offerings.
</p><p>The specialist will ensure that all guest inquiries are handled promptly and accurately while providing a personalized service to enhance the overall guest experience.
</p><p></p><p><b>RESPONSIBILITIES:</b></p><p>
Reservation:</p><ul>
<li>Handle incoming reservation requests via phone, email, or online platforms.</li>
<li>Provide detailed information about dining options, menus, special events, and promotions.</li>
<li>Accurately input reservation details into the restaurant management system. (7 rooms)</li>
<li>Confirm reservations with guests via email or phone, providing all necessary details including date, time, location, and any specific requests.
</li><li>Work closely in contact with F&amp;B Operations to communicate special events, offers and pop ups to the clientele
</li><li>Work closely with Marketing to share with our guests the latest marketing material
</li><li>Support Sales and Events with F&amp;B reservation and organization.</li>
<li>Collaborate with other departments when required.
</li><li>Ensure you comply to any service task in accordance with Brand and LQA standard.
</li><li>Complete any additional project and administrative task assigned by line manager and management</li>
</ul><p></p><p>Guest Assistance:</p><ul>
<li>Assist guests with inquiries regarding menu items, dietary restrictions, and special requests.</li>
<li>Make recommendations based on guest preferences to enhance their dining experience.</li>
<li>Manage modifications or cancellations of existing reservations efficiently.</li>
<li>Ensure F&amp;B systems are updated to reflect guest preferences and key information.
</li><li>Highlight and assist with any special occasion booking (preference enquiries, upselling opportunities etc.)</li>
<li>Follow up with guests&rsquo; post-visit to gather feedback on their dining experience.</li>
<li>Follow up on any F&amp;B negative review, connect with guests and connect for guest recovery experience.
</li><li>Identify repeating guests, developed and maintained relationships and untapped networking opportunities.</li>
<li>Successfully track, monitor and report on key information
</li></ul><p></p><p>Upselling and Promotion:</p><ul>
<li>Promote special dining packages, wine pairings, or exclusive events during the reservation process.</li>
<li>Identify opportunities for upselling additional services such as private dining or events bookings.</li>
<li>Confirmation and Follow-up:</li>
</ul><p></p><p>Reporting and Record Keeping:</p><ul>
<li>Maintain accurate records of reservation activities including guest profiles, booking statistics and all related databases such as guest consumption, preferences number of visits,
</li><li>Generate reports as needed for management analysis regarding restaurants occupancy rates and revenue generation from food and beverage services.</li><br>
</ul><br>
</div></div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Food & Beverage Reservation Specialist - UAE National

MTS Globe

<div><p>Company: <b>DESERT GATE TOURISM - UAE</b></p>
<p>
An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was the long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.</p>
<p>
With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.</p>
<p><b>
Desert Gate</b> is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.</p>
<p>
</p><p>We are seeking a highly organized and service-oriented Destinations Specialist to manage travel reservations for CIS market clients in a specific destination. The role involves handling client and agent requests, confirming services, maintaining accurate system records, and ensuring a high standard of service delivery throughout the reservation process.</p>
<p>
</p><p><i>The ideal candidate is customer-focused, dependable under pressure, and passionate about delivering exceptional service to travel partners and guests.</i></p>
<p>
</p><p><b>Reservations Handling</b></p>
<ul><li>
Respond promptly to all client and agent inquiries and reconfirm requests in a timely and professional manner.</li>
<li>Enter and maintain accurate reservation details in the booking system for all requested services (hotels, transfers, excursions, etc.).</li>
<li>Reconfirm bookings with internal departments and external suppliers as required.</li>
<li>Advise on availability and pricing, offering suitable alternatives in case of unavailability.</li>
<li>Handle incoming calls from clients and agents, ensuring queries are resolved efficiently.</li>
<li>Proactively upsell excursions, transfers, and value-added services to maximize revenue opportunities.</li>
<li>Manage bookings through online reservation portals of selected partners when applicable.</li>
<li>Forward booking confirmations and invoices to clients, including those on auto-invoicing.</li>
<li>Communicate any changes or arrival irregularities to partners and coordinate with operations for smooth delivery.</li>
<li>Support operations by ensuring all services are reconfirmed before guest arrival.</li>
<li>Assist in preparing quotations and product descriptions for offers as required.</li>
</ul><p><b>
Internal &amp; External Coordination</b></p>
<ul><li>
Liaise with internal departments such as Transfers, Sales, Excursions, Visas, and Accounts to resolve issues and provide booking updates.</li>
<li>Collaborate with suppliers to address and resolve any partner-related issues effectively and promptly.</li>
</ul><p><b>
Managing Complaints in a Constructive Manner:</b></p>
<ul><li>
Listen to client requests &amp; concerns with empathy and professionalism, ensuring prompt resolution.</li>
<li>Take appropriate action to address complaints, escalating unresolved issues to senior management if necessary.</li>
</ul><ul><li>Follow up with clients to ensure satisfaction and maintain a positive brand reputation.</li>
</ul><p><b>
Yielding Support</b></p>
<ul><li>
Support yield management by rebooking services to apply promotional rates, waiving cancellation charges when appropriate, and manually booking exclusive offers to reduce cost and enhance margin.</li>
<li>Monitor booking pace, availability, and performance of products on a daily basis.</li>
<li>Identify opportunities for rate adjustment, close-outs, and release periods to optimize revenue and maximize occupancy.</li>
<li>Analyse booking data to spot seasonal trends, high-performing products, and underutilised inventory.</li></ul></div><p></p>
<br>
<div><ul><li>Industry Experience - minimum of 3 years of experience in a reservations role in tourism or hospitality. Prior experience handling CIS market clientele is required for this role</li>
<li>Communication - excellent verbal and written communication skills with a focus on excellent customer service. Fluent in English and Russian, other CIS language skills is required.</li>
</ul><ul><li>Problem-Solving Skills - demonstrated experience of resolving customer queries or last-minute requests and handling conflicts and complaints in a constructive manner.</li>
</ul><ul><li>Technical Acumen - strong working knowledge of reservations systems and platforms, including FIT booking tools.
</li><li>Yielding &ndash; Practical knowledge of yield management through booking adjustments and cancellations to optimise profitability.</li>
<li>Market Knowledge &ndash; familiarity with CIS source markets, customer behavior, and travel preferences.</li>
<li>IT Proficiency - good working knowledge of Microsoft Office and proficiency in relevant reservation systems.</li></ul></div>

Reservation Executive - CIS Market

Hilton

<div><p>Reservations Manager</p><p>
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul>
<li>Maximise occupancy levels by reviewing and revising revenue strategies</li>
<li>Work with the Sales and Events Teams to maximise corporate and group rates</li>
<li>Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Assist in the recruiting, managing, training and developing of the Team</li>
<li>Participate in the organisation of hotel promotional activities</li></ul><b>
What are we looking for?</b><p><br>
A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous experience with reservations in the hotel/leisure sector</li>
<li>Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets</li>
<li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members</li>
<li>Excellent organisation and planning skills</li>
<li>Accountable and resilient</li>
<li>Flexibility to respond to a range of different work situations</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li>
<li>Relevant degree, in a business discipline, from an academic institution</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Reservations Manager

Marriott International

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25139279
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Reservations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Management
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
 <br/>
 <br/>
 <strong>
  CANDIDATE PROFILE
  <br/>
  <br/>
 </strong>
 <strong>
  Education And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or GED; no work experience required.
   <br/>
   <br/>
  </li>
 </ul>
 OR
 <br/>
 <br/>
 <ul>
  <li>
   2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  CORE WORK ACTIVITIES
  <br/>
  <br/>
 </strong>
 <strong>
  Understanding Markets &amp; Maximizing Revenue
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identifies new reservations sales business to achieve personal and property revenue goals.
  </li>
  <li>
   Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  </li>
  <li>
   Closes the best opportunities for the property based on market conditions and property needs.
  </li>
  <li>
   Monitors same day selling procedures to maximize room revenue and control property occupancy.
  </li>
  <li>
   Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Conducting Daily Reservations Sales Activities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
  </li>
  <li>
   Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  </li>
  <li>
   Uses sales resources and administrative/support staff effectively.
  </li>
  <li>
   Assists in monitoring group reservation forecast data.
  </li>
  <li>
   Coordinates with sales and Convention Services to process rooming lists and reservation cards.
  </li>
  <li>
   Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  </li>
  <li>
   Assists with monitoring accuracy of reservation sales orders within tracking systems.
  </li>
  <li>
   Tracks no-show reservations and processes charges as needed.
  </li>
  <li>
   Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
  </li>
  <li>
   Manages wait list and prioritizes order of wait list contacts to be made.
  </li>
  <li>
   Prepares work and maintenance orders.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Providing Exceptional Customer Service
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.
  </li>
  <li>
   Services our customers in order to grow share of the account.
  </li>
  <li>
   Provides excellent customer service consistent with the daily service basics of the brand.
  </li>
  <li>
   Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  </li>
  <li>
   Sets a positive example for guest relations.
  </li>
  <li>
   Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  </li>
  <li>
   Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
  </li>
  <li>
   Handles guest complaints and disputes following the instant pacification procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Managing and Conducting Human Resource Activities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitors reservations sales agents while on phone calls.
  </li>
  <li>
   Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  </li>
  <li>
   Utilizes all available on the job training tools for employees.
  </li>
  <li>
   Creates monthly labor scheduling for team.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Utilizes applicable intranet for resources and information.
  </li>
  <li>
   Creates contracts as required.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Search 4562+ Reservations specialist jobs near you this October. New roles added regularly across leading industries. Apply today.

4562 reservations specialist jobs NEAR_ME

Ticketing & Reservation/Umrah Sales Specialist

Reservations Executive

Food & Beverage Reservation Specialist - UAE National

Reservation Executive - CIS Market

Reservations Manager

Reservations Manager

Reservations Manager