reservations specialist

Dubai Short Stay

Job Title: Reservation Agent &ndash; High Conversion SpecialistCompany: Keys Please Holiday Homes Location: Dubai, UAE Employment Type: Full-TimeWe don&rsquo;t do &quot;reservations.&quot; We do conversions.Role: Sales &amp; Conversion Specialist (Holiday Homes)Location: Dubai (In-office/Hybrid)The Mission: Convert high-intent inquiries into high-value bookings.The Reality:Most Holiday Home &quot;Reservation Agents&quot; just check a calendar and say &quot;Yes, it&rsquo;s available.&quot; That is a waste of a lead.We are looking for a Closer. Someone who understands that a lead from Airbnb, Property Finder, or a direct WhatsApp is a ticking clock. If you aren't closing them within minutes, you&rsquo;re losing money.What you will be doing:<ul><li>The Hunt: Dominating our inbound lead flow (WhatsApp, Direct, Booking.com, Airbnb).</li><li>The Pivot: Someone asks for a studio that&rsquo;s booked? You sell them the 1-bedroom they didn't know they needed.</li><li>The Upsell: You don't just sell the stay; you sell the airport transfer, the yacht charter, and the mid-stay cleaning.</li><li>The Retention: Turning a &quot;one-time guest&quot; into a &quot;direct-booking regular&quot; who bypasses the OTAs.</li></ul>Who you are:<ul><li>Experience: You have a background in Dubai Real Estate, High-End Holiday Homes, or Luxury Hospitality.</li><li>WhatsApp Warrior: You can build a rapport, send a professional quote, and handle a price objection&mdash;all via a voice note.</li><li>The &quot;Hustle&quot; Gene: You get a dopamine hit every time a booking confirmation hits the system.</li><li>Market Savvy: You know the difference between a &quot;good price&quot; in Downtown vs. the Marina and can justify our rates with confidence.</li></ul>*What we offer:<ul><li>The Leads: A massive marketing budget that keeps your pipeline full.</li><li>The Upside: A competitive base salary + uncapped commission on every booking and upsell.</li><li>The Culture: No corporate fluff. Just a fast-paced, high-growth environment where winners are rewarded.</li></ul>Don't just &quot;Apply.&quot;DM us with your highest single booking value from the last 12 months.Job Type: Full-timePay: AED4,000.00 - AED12,000.00 per month

Reservations Specialist

Accor

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
<ul><li>
Assist the Reservations Manager in overseeing daily reservation operations</li><li>
Manage and respond to customer inquiries relating to bookings</li><li>
Maintaining accurate records of all reservations and assisting with inquiries and bookings.</li><li>
Ensure accuracy and efficiency in booking processes</li><li>
Maximizing hotel revenues by promoting upselling and ensuring efficient availability control procedure</li><li>
Maintain up-to-date knowledge of reservation policies and systems</li><li>
Address and resolve reservation-related issues and complaints</li><li>
Developing and maintaining communication with major sources of business and advising the Reservations Manager on feedback.</li><li>
Ensuring compliance with hotel policies, pricing strategies, and brand standards.</li><li>
Daily pick-up analysis, strategy adjustments, and reporting</li><li>
Working closely with the Front Office and Sales teams to ensure seamless guest experiences.</li><li>
Analyze reservation trends and provide reports to management</li><li>
Train and mentor reservation staff as needed</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Hospitality Management or related field</li><li>
2+ years of experience in a reservations senior role</li><li>
Strong communication and customer service skills</li><li>
Proven ability to manage multiple tasks efficiently</li><li>
High level of attention to detail</li><li>
Proficiency in reservation software</li><li>
Ability to work under pressure and in a fast-paced environment</li><li>
Strong problem-solving skills</li></ul> 

Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Fluency in English 
additional languages are a plus 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Assistant Reservation Manager - Sofitel Cairo Downtown Nile

Careers In Travel | Destination Planners

<div>
 
 Job Overview
 
 
 
 Destination Knot is seeking a detail-oriented
 
 Remote Reservation Support Specialist
 
 to assist with client reservation requests and provide administrative support related to booking and scheduling services. This is a remote support role focused on customer service, coordination, and accurate data handling within a reservations environment.
 
 
 This position is ideal for individuals who are organized, professional, and comfortable working independently in a remote setting.
 
 
 
 Key Responsibilities
 
 
 
 Assist with reservation and scheduling requests submitted by clients
 
 
 Support booking coordination across various service categories, including accommodations and related services
 
 
 Maintain accurate client records and reservation details in internal systems
 
 
 Communicate professionally with clients via email, phone, or messaging platforms
 
 
 Provide general customer service support and follow established processes
 
 
 Review confirmations and documentation for accuracy and completeness
 
 
 Collaborate with internal teams to ensure a smooth client experience
 
 
 
 Qualifications
 
 
 
 Strong written and verbal communication skills
 
 
 Excellent attention to detail and organizational abilities
 
 
 Comfortable using online systems, email, and basic digital tools
 
 
 Ability to manage multiple tasks while meeting deadlines
 
 
 
 Customer Service Or Administrative Support Experience Preferred
 
 
 
 Reliable internet access and ability to work remotely
 
 
 
 Work Environment
 
 
 
 Fully remote position
 
 
 Flexible scheduling options may be available
 
 
 Supportive, structured team environment
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Remote Reservation Support Specialist

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description<ul><li> 
Manage and organize all reservation channels (phone, online, and on-site).</li><li>
Supervise the reservations team and provide ongoing training to enhance performance and service quality.</li><li>
Monitor resort occupancy and analyze reservation data to achieve revenue targets.</li><li>
Develop and implement marketing strategies and special offers to increase bookings and sales.</li><li>
Ensure accuracy of reservation information, room rates, and applicable policies.</li><li>
Handle guest complaints and resolve reservation-related issues efficiently and professionally.</li><li>
Prepare daily and weekly reports on occupancy, revenue, and future bookings for management review.</li><li>
Coordinate with the Front Office and other departments to ensure a seamless guest experience.</li><li>
Oversee payment procedures and billing related to reservations, ensuring compliance with financial policies.</li><li>
Stay updated on the latest reservation systems and hotel management software.</li></ul> 
Qualifications 
Bachelor&rsquo;s degree in Hotel Management, Tourism, or a related field.<ul><li>
Minimum 3&ndash;5 years of experience in reservations management in luxury hotels or resorts, preferably in a similar environment.</li><li>
Excellent knowledge of Property Management Systems (PMS) such as Opera or Fidelio.</li><li>
Strong leadership, organizational, and team management skills.</li><li>
Excellent communication skills in English and Arabic.</li><li>
Ability to work under pressure and resolve issues efficiently.</li></ul> 
Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

Reservations Manager

Barcelo Al Jaddaf

The Group Coordinator is responsible for managing and coordinating all group bookings to ensure a seamless experience from initial inquiry to post-event follow-up. This role acts as the liaison between clients and hotel departments, ensuring exceptional service delivery consistent with 5-star hospitality standards.Key Responsibilities1. Group Booking ManagementHandle group reservations from corporate, leisure, MICE, and travel agents.Prepare and issue contracts, proposals, and confirmation letters.Monitor room blocks, cut-off dates, and rooming lists.Ensure accurate entry of group details in the PMS system.2. Client CommunicationServe as the primary contact for group organizers.Coordinate requirements including room setup, F&amp;B, AV, transportation, and special requests.Conduct site inspections and hotel tours for potential clients.3. Interdepartmental CoordinationLiaise with Front Office, Housekeeping, F&amp;B, Banquets, Finance, and Revenue teams.Prepare and distribute group resumes and function sheets.Ensure all departments are informed of VIP arrivals and special arrangements.4. Revenue &amp; BillingEnsure correct billing instructions and payment schedules.Monitor deposits, master accounts, and group folios.Assist Revenue team in managing inventory and maximizing occupancy.5. Event &amp; Service ExcellenceAttend pre-convention meetings.Ensure group check-in and check-out processes run smoothly.Resolve guest complaints promptly and professionally.Qualifications &amp; SkillsBachelor&rsquo;s degree in Hospitality Management or related field.2&ndash;4 years experience in group reservations or sales coordination in a 5-star property.Strong knowledge of PMS systems (e.g., Opera).Excellent communication and negotiation skills.Strong organizational and multitasking abilities.High attention to detail.Ability to work under pressure in a luxury environment.Professional grooming and presentation standards.CompetenciesCustomer-focused mindsetStrong interpersonal skillsProblem-solving abilityTime managementTeam collaborationRevenue awarenessWorking ConditionsFlexible schedule including weekends and holidays.Fast-paced luxury hotel environment.Interaction with high-profile guests and international clients.Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have in handling group reservations fr. corporate, leisure, MICE, &amp; travel agents?</li></ul>Experience:<ul><li>5 star Hotel: 1 year (Required)</li><li>Opera PMS: 1 year (Required)</li></ul>

Groups Coordinator

Mövenpick

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We are seeking a detail-oriented and customer-focused Reservation Supervisor to join our hospitality team in ElGouna - Hurghada, Egypt. In this supervisory role, you will oversee reservation operations, lead a team of reservation agents, and ensure exceptional service delivery to our guests. You will be responsible for managing daily reservations, maintaining operational efficiency, and fostering a supportive work environment that prioritizes customer satisfaction and organizational excellence.<ul><li>
Supervise and manage the daily activities of the reservation team, ensuring adherence to company policies and service standards</li><li>
Monitor reservation systems and processes to optimize efficiency and accuracy in booking management</li><li>
Handle complex customer inquiries and resolve reservation-related issues with professionalism and empathy</li><li>
Train, mentor, and provide performance feedback to reservation staff to support their professional development</li><li>
Analyze reservation data and trends to identify opportunities for process improvement and cost optimization</li><li>
Maintain accurate records and documentation of all reservations and customer interactions</li><li>
Coordinate with other departments including front desk, housekeeping, and management to ensure seamless guest experiences</li><li>
Ensure compliance with company procedures and hospitality industry standards</li><li>
Manage peak periods and staffing schedules to maintain service quality during high-demand seasons</li><li>
Generate reports on reservation metrics, team performance, and operational KPIs for management review</li></ul> 

Qualifications 
<ul><li>
Minimum 2-3 years of experience in a reservation or hospitality environment</li><li>
Proven supervisory or team leadership experience</li><li>
Proficiency with reservation management systems and hotel property management software</li><li>
Strong communication and interpersonal skills with the ability to lead and motivate a team</li><li>
Excellent customer service orientation and problem-solving abilities</li><li>
Exceptional organizational and time management skills</li><li>
Attention to detail and accuracy in data entry and record-keeping</li><li>
Ability to multitask and work effectively in a fast-paced environment</li><li>
High school diploma or equivalent; hospitality certification or training preferred</li><li>
Fluency in English; additional language skills (Arabic preferred) are advantageous</li><li>
Knowledge of the Hurghada tourism market and hospitality industry standards is a plus</li></ul> 

Additional Information 
Arabic &amp; English language is a must</div>

Reservation Super Visor

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26019769
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 In Marriott International ci impegniamo a essere un datore di lavoro con pari opportunit&agrave;, ad accogliere tutti e a favorire l'accesso alle opportunit&agrave;. Promuoviamo attivamente un ambiente in cui le esperienze pregresse di ogni nostro dipendente vengono valorizzate e celebrate. La nostra pi&ugrave; grande forza risiede nel ricco mix di cultura, talento e competenze dei nostri dipendenti. Ci impegniamo a non discriminare su qualsiasi base protetta, tra cui la disabilit&agrave;, lo status di veterano o altre basi protette dalla legge.
 
 
 
 Noi di Westin ci impegniamo a offrire agli ospiti le condizioni per ritrovare il controllo e migliorare il benessere nei momenti di maggiore bisogno durante i loro viaggi, assicurando che possano sentirsi al meglio. Per realizzare la mission del brand, ovvero di diventare il marchio del wellness di punta nel settore dell'accoglienza, abbiamo bisogno di collaboratori che dimostrano passione e impegno per dare vita alla programmazione unica del brand. Vogliamo che i nostri dipendenti abbraccino le pratiche di benessere sia all'interno che all'esterno della propriet&agrave;. Se hai entusiasmo, voglia di essere in attivit&agrave; e ti prendi cura con orgoglio del tuo benessere, oltre ad avere uno spirito ottimista e avventuroso, allora sei la scelta ideale per Westin.
 
 Scegli
 
 un ambiente dove puoi svolgere al meglio il tuo lavoro,
 
 iniziare
 
 il tuo percorso verso i tuoi obiettivi,
 
 entrare a far parte
 
 di un fantastico team globale e
 
 diventare
 
 la versione migliore di te.
</div>

Supervisor-Reservations

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