reservations specialist

Falcon Oasis Tours

Falcon Oasis Tours is a well-established DMC (Destination Management Company) based in Dubai. With over a decade of experience in hospitality and tourism, we have emerged as a strong competitor in the region. We are committed to providing exceptional services and creating memorable experiences for our clients.Role DescriptionThis is a full-time on-site role located in Dubai. As an Operations &amp; Reservation team member at Falcon Oasis Tours, you will be responsible for managing day-to-day operations related to travel bookings and reservations. This includes handling customer inquiries, assisting with itinerary planning, coordinating with suppliers, ensuring smooth logistical operations, and providing excellent customer service throughout the travel experience.Qualifications<ul><li>Prior experience in operations and reservations within the travel and tourism industry</li><li>Strong organizational and multitasking skills</li><li>Excellent attention to detail</li><li>Customer-focused mindset with exceptional interpersonal skills</li><li>Proficiency in reservation management systems</li><li>Knowledge of local attractions, hotels, and travel logistics in Dubai</li><li>Ability to work well under pressure and meet tight deadlines</li><li>Fluency in English; additional language skills are a plus</li><li>Flexibility to work weekends and holidays, as required</li><li>Authorization to work in Dubai</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Reservation & Operation

Crowne Plaza Hotel

<div>We&rsquo;re looking for a results-driven Reservation Manager to lead our reservations team. As part of the IHG family, you&rsquo;ll manage all aspects of the reservation process, ensuring maximum occupancy and revenue while delivering exceptional guest service. You&rsquo;ll oversee booking strategies, coordinate with sales and front office teams, and ensure smooth, efficient operations aligned with IHG brand standards.

Key Responsibilities

Manage the reservations team, providing leadership, coaching, and performance feedback.

Oversee daily reservation operations, ensuring accuracy and efficiency.

Develop and implement strategies to maximize room occupancy and revenue.

Monitor booking trends, analyze data, and adjust strategies accordingly.

Ensure all guest inquiries and booking requests are handled promptly and professionally.

Collaborate closely with Sales, Revenue Management, and Front Office departments.

Maintain up-to-date knowledge of distribution channels, online travel agencies (OTAs), and reservation systems.

Prepare regular reports on reservations performance and forecast future demand.

Ensure compliance with IHG brand standards, policies, and procedures.

Key Skills &amp; Experience

Proven experience in hotel reservations management or related roles.

Strong leadership and team management skills.

Excellent communication and customer service abilities.

Analytical mindset with proficiency in reservation systems and revenue management tools.

Ability to work under pressure and meet targets.

Knowledge of distribution channels and online booking platforms.

Flexibility to work varied shifts, including weekends and holidays.

At IHG, we care about our people and guests. When you join us, you become part of a global family dedicated to delivering True Hospitality for Good.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservation Manager

ANdAZ

<div>
 
 Organization- Andaz Doha
 
 
 
 
 Summary
 
 
 
 
 Duties and responsibilities related to the Reservations Manager role:
 
 
 
 <ul>
 <li>
 Collaborate with sales team and front office team for all room bookings.
 </li>
 <li>
 Prepare and conduct Reservations team meetings.
 </li>
 <li>
 Prepare duty roster and ensure to complete the attendance for the closing of payroll system.
 </li>
 <li>
 Conducting staff evaluation and appraisal.
 </li>
 <li>
 Prepare a shift briefing to direct team members and inform special information.
 </li>
 <li>
 Ensure all reservations hosts are equally knowledgeable of the hotel.
 </li>
 <li>
 Ensure to update team members of the current offered hotel products, services and facilities.
 </li>
 <li>
 Assign and supervise Reservations team to complete tasks accurately.
 </li>
 <li>
 Handle VVIP guest special requests.
 </li>
 <li>
 Show complete product knowledge, understand rate structure and apply rate management.
 </li>
 <li>
 Provide a high level of customer service and ensure maximum guest satisfaction.
 </li>
 <li>
 Manage guest complaints/issues and ensure resolutions to all inquiries.
 </li>
 <li>
 Ensure all incoming calls are answered as per the hotel standards.
 </li>
 <li>
 Reviews reservation status, confirmed bookings, cancelled reservations and no-show bookings daily.
 </li>
 <li>
 Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 </li>
 <li>
 Ensures that the Reservations employees work in a supportive and flexible manner with other departments.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Ideally with a university degree or diploma in Hospitality or Tourism management.
 </li>
 <li>
 Minimum 2 years work experience as Reservation Manager, Front Office Manager or Assistant Front Office Manager in larger operation.
 </li>
 <li>
 Good problem solving, administrative and interpersonal skills are a must.
 </li>
 </ul>
</div>

Reservations Manager

TSH Real Estate

We are seeking a highly motivated and detail-oriented Reservations Manager to join our team. The ideal candidate will be responsible for overseeing all aspects of our reservations department, ensuring a seamless and exceptional experience for our guests. The Reservations Manager will lead a team of reservations agents, manage room inventory, and implement strategies to maximize occupancy and revenue.Responsibilities:<ul><li>Manage and supervise the reservations team, providing training, guidance, and performance evaluations.</li><li>Develop and implement standard operating procedures (SOPs) for the reservations department.</li><li>Monitor and analyze reservation trends, making recommendations to the management team.</li><li>Oversee group and corporate bookings, ensuring all details are accurate and communicated effectively.</li><li>Maintain accurate and up-to-date records of room inventory, rates, and availability.</li><li>Collaborate with the sales and marketing teams to develop promotional packages and special offers.</li><li>Handle guest inquiries, concerns, and special requests in a professional and timely manner.</li><li>Generate regular reports on occupancy, revenue, and other key performance indicators (KPIs).</li><li>Ensure compliance with all company policies and procedures.</li></ul>Requirements:<ul><li>Bachelor's degree in Hospitality Management, Business Administration, or a related field.</li><li>Minimum of 3-5 years of experience in a reservations or front office management role, preferably in a hotel or resort setting.</li><li>Proven leadership skills with the ability to motivate and mentor a team.</li><li>Strong knowledge of hotel management software (e.g., Opera, Cloudbeds, etc.).</li><li>Excellent communication, interpersonal, and organizational skills.</li><li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>A positive and collaborative work environment.</li><li>Employee discounts on company services.</li></ul>How to Apply:If you are a passionate and results-driven individual with a strong background in reservations management, we encourage you to apply. Please submit your resume and cover letter to [Email Address] with the subject line &quot;Reservations Manager Application.&quot;Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per month

Ohm sakthi Construction

Job description:We are seeking a motivated Reservations Executive to manage our reservations team and ensure smooth day-to-day operations. The role focuses on maximising occupancy, revenue, and guest satisfaction through efficient handling of bookings and excellent customer service.Key Responsibilities:<ul><li>Handle reservations via calls, emails, and online platforms with accuracy and professionalism.</li><li>Maximise revenue by monitoring seasonal trends, applying selling techniques, and ensuring room bookings are guaranteed.</li><li>Prepare quotations, confirmations, and manage cancellations/no-shows as per policy.</li><li>Maintain strong guest relationships and resolve queries to ensure repeat business.</li><li>Support in training, guiding, and monitoring the reservations team.</li><li>Coordinate with sales and front office for smooth operations.</li></ul>Requirements:<ul><li>0&ndash;4 years of experience in reservations or front office</li><li>Strong communication &amp; customer service skills.</li><li>Good knowledge of hotel reservation systems (PMS) and MS Office.</li><li>Positive attitude, teamwork, and attention to detail.</li><li>Immediate Joiner</li></ul>Job Type: Full-timePay: &#8377;8,743.34 - &#8377;30,630.50 per monthBenefits:<ul><li>Provident Fund</li></ul>Experience:<ul><li>Customer service: 1 year (Preferred)</li></ul>Work Location: In personSpeak with the employer +91 917969219971

Reservation Executive - Urgent Requirement

Marriott International

<div>Additional Information 
Job Number25127539 
Job CategoryReservations 
LocationThe St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia, 12912 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; no work experience required.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Understanding Markets &amp; Maximizing Revenue
<ul><li>Identifies new reservations sales business to achieve personal and property revenue goals.</li></ul>
<ul><li>Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the property based on market conditions and property needs.</li></ul>
<ul><li>Monitors same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li></ul> 
Conducting Daily Reservations Sales Activities
<ul><li>Responds to incoming reservations sales opportunities for the property that are outside parameters of the .</li></ul>
<ul><li>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li></ul>
<ul><li>Uses sales resources and administrative/support staff effectively.</li></ul>
<ul><li>Assists in monitoring group reservation forecast data.</li></ul>
<ul><li>Coordinates with sales and Convention Services to process rooming lists and reservation cards.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Assists with monitoring accuracy of reservation sales orders within tracking systems.</li></ul>
<ul><li>Tracks no-show reservations and processes charges as needed.</li></ul>
<ul><li>Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.</li></ul>
<ul><li>Manages wait list and prioritizes order of wait list contacts to be made.</li></ul>
<ul><li>Prepares work and maintenance orders.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the brand.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li></ul>
<ul><li>Handles guest complaints and disputes following the instant pacification procedures.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Monitors reservations sales agents while on phone calls.</li></ul>
<ul><li>Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Utilizes all available on the job training tools for employees.</li></ul>
<ul><li>Creates monthly labor scheduling for team.</li></ul> 
Additional Responsibilities
<ul><li>Utilizes applicable intranet for resources and information.</li></ul>
<ul><li>Creates contracts as required.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Mgr-Reservations - Saudi Only

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

Search 3453+ Reservations specialist jobs near you this September. New roles added regularly across leading industries. Apply today.

3453 reservations specialist jobs NEAR_ME

Reservation & Operation

Reservation Manager

Reservations Manager

Reservations Manager

Reservation Executive - Urgent Requirement

Mgr-Reservations - Saudi Only

Reservations Agent