reservations supervisor

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
As Reservations Agent you will directly support the Reservations Supervisor in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices 
Qualifications 
<ul><li>
Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.</li><li>
Understand the dynamics of regional &amp; local market, local competitors and events of the destination.</li></ul></div>

Reservations Agent

Millennium Plaza Downtown Dubai

<div>As the Assistant Reservations Manager, you will support the Reservations Manager in overseeing the hotel's reservations department. Your role involves assisting in reservation processes, managing the reservation team, and ensuring efficient booking operations.
Key Job Responsibilities:<ul>
<li>
Assist in supervising and leading the reservations team.</li>
<li>Support the implementation of reservation strategies to optimize room revenue.</li>
<li>Monitor and manage room inventory and availability across distribution channels.</li>
<li>Ensure accurate and efficient booking processes for guests and travel partners.</li>
<li>Collaborate with the Reservations Manager, sales, and marketing teams to drive room reservations and revenue.</li>
<li>Utilize reservation management software and tools to manage bookings.</li>
<li>Analyze booking trends, occupancy, and revenue reports to assist in decision-making.</li>
<li>Train and mentor the reservations team in providing excellent customer service.</li>
<li>Address reservation-related inquiries and concerns from guests and travel partners.</li>
<li>Assist in managing group reservations and negotiating group rates when necessary.</li>
<li>Support in preparing and presenting reservation reports and performance metrics.</li>
<li>Participate in budgeting and financial planning related to room revenue.</li>
<li>Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Assistant Reservations Manager

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 
 
 <ul>
 <li>
 Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.
 </li>
 <li>
 Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance.
 </li>
 <li>
 Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.
 </li>
 <li>
 Ensure all team members are up to date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.
 </li>
 <li>
 Take personal responsibility for maximizing quality levels of product and service and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
 </li>
 <li>
 Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.
 </li>
 <li>
 Manage incoming reservation request in order to avoid a back log of reservations. Ensure daily trace reports/follow up systems are being handled effectively.
 </li>
 <li>
 Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies. Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies. Quality check reservations made the previous day.
 </li>
 <li>
 Warrant correct operation of Reservations Department, according to instructions given by Reservation Manager.
 </li>
 <li>
 Ensure Reservations procedures for PMS are being followed correctly. In depth knowledge of PMS is required.
 </li>
 <li>
 Maintain a motivational working environment within the department, and with other colleagues in the hotel
 </li>
 <li>
 Proactively promote other sister properties of Minor International.
 </li>
 <li>
 Understand the dynamics of Regional &amp; Local Market, local Competitors and Events of the destination. In depth understanding of local seasonality and booking patterns.
 </li>
 <li>
 Ensure that reservation forecasts, projections, lists and reports are prepared and distributed to all concerned on schedule.
 </li>
 <li>
 Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.
 </li>
 <li>
 Assist in management administration with regard to staffing: Rostering, time and leave management etc.
 </li>
 <li>
 Provide assistance and friendly gesture to local representatives of tour operators and travel agencies.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Two years of experience in hotel reservation and rooms division.
 </li>
 <li>
 Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.
 </li>
 <li>
 Understand the dynamics of regional &amp; local market, local competitors and events of the destination.
 </li>
 <li>
 Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
 </li>
 <li>
 Excellent communication skills in English, both verbal and written. Additional language skills are advantageous.
 </li>
 <li>
 In-depth knowledge of revenue management principles and practices.
 </li>
 <li>
 Experience with upselling techniques and strategies.
 </li>
 <li>
 Excellent customer service skills with a focus on guest satisfaction.
 </li>
 <li>
 Flexibility to work varying shifts, including weekends and holidays, as required.
 </li>
 <li>
 Strong problem-solving skills and attention to detail.
 </li>
 </ul>
</div>

Reservation Supervisor

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:<ul><li>
Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.</li><li>
Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance.</li><li>
Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.</li><li>
Ensure all team members are up to date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.</li><li>
Take personal responsibility for maximizing quality levels of product and service and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.</li><li>
Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.</li><li>
Manage incoming reservation request in order to avoid a back log of reservations. Ensure daily trace reports/follow up systems are being handled effectively.</li><li>
Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies. Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies. Quality check reservations made the previous day.</li><li>
Warrant correct operation of Reservations Department, according to instructions given by Reservation Manager.</li><li>
Ensure Reservations procedures for PMS are being followed correctly. In depth knowledge of PMS is required.</li><li>
Maintain a motivational working environment within the department, and with other colleagues in the hotel</li><li>
Proactively promote other sister properties of Minor International.</li><li>
Understand the dynamics of Regional &amp; Local Market, local Competitors and Events of the destination. In depth understanding of local seasonality and booking patterns.</li><li>
Ensure that reservation forecasts, projections, lists and reports are prepared and distributed to all concerned on schedule.</li><li>
Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.</li><li>
Assist in management administration with regard to staffing: Rostering, time and leave management etc.</li><li>
Provide assistance and friendly gesture to local representatives of tour operators and travel agencies.</li></ul>
#LI-MH1 
Qualifications 
<ul><li>
Two years of experience in hotel reservation and rooms division.</li><li>
Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.</li><li>
Understand the dynamics of regional &amp; local market, local competitors and events of the destination.</li><li>
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.</li><li>
Excellent communication skills in English, both verbal and written. Additional language skills are advantageous.</li><li>
In-depth knowledge of revenue management principles and practices.</li><li>
Experience with upselling techniques and strategies.</li><li>
Excellent customer service skills with a focus on guest satisfaction.</li><li>
Flexibility to work varying shifts, including weekends and holidays, as required.</li><li>
Strong problem-solving skills and attention to detail.</li></ul></div>

Hilton

<div>Food &amp; Beverage Restaurant Reservations Agent | Waldorf Astoria Dubai Palm Jumeirah
The Food &amp; Beverage Restaurant Reservations Agent is responsible for driving restaurant revenue through active reservation management, booking optimization, and digital guest acquisition. This is a commercial food and beverage role focused on maximizing covers, table yield, and brand visibility.
What will I be doing
As a Food &amp; Beverage Restaurant Reservations Agent you will be responsible for performing the following tasks to the highest standards:<ul><li>
Manage all restaurant reservations across phone, email, WhatsApp, walk-ins, and booking platforms</li><li>
Control table allocation to maximize covers, turn times, and peak-hour revenue</li><li>
Upsell premium seating, special experiences, and high-value time slots</li><li>
Monitor no-shows, late arrivals, cancellations, and enforce reservation policies</li><li>
Maintain accurate guest profiles and booking notes</li><li>
Manage and update all internal and external booking platforms</li><li>
Ensure availability, timings, menus, photos, and descriptions are accurate</li><li>
Monitor booking trends and optimize demand</li><li>
Coordinate with operations to avoid overbooking or underutilization</li><li>
Convert all inquiries into confirmed reservations</li><li>
Follow up on tentative bookings, groups, and event leads</li><li>
Handle group reservations and pre-set menus</li><li>
Promote offers, themed nights, and seasonal campaigns</li><li>
Manage daily social media messages and comments</li><li>
Convert social media inquiries into bookings</li><li>
Post approved promotional content</li><li>
Support campaigns, launches, and special events</li><li>
Track reservations, covers, and no-show rates</li><li>
Report booking performance insights</li><li>
Support management with demand optimization</li><li>
Reservation conversion rate
KPIs</li><li>
Covers vs capacity</li><li>
No-show rate</li><li>
Upselling revenue</li><li>
Response time</li><li>
Platform accuracy</li></ul>
What are we looking for
A Food &amp; Beverage Restaurant Reservations Agent serving Waldorf Astoria Hotels &amp; Resorts is always working on behalf of our guests and in close collaboration with Food &amp; Beverage, Marketing, and Operations teams. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Minimum 2&ndash;4 years of experience in restaurant reservations, food &amp; beverage, or guest services within a luxury hotel or high-end dining environment</li><li>
Proven ability to manage high-volume reservations while optimizing covers, table allocation, and peak dining periods</li><li>
Previous experience in hospitality, customer service, or as a reservation or sales agent preferred. 
Minimum 2&ndash;4 years of hospitality experience, preferably in luxury hotels, fine dining restaurants, or high-end food &amp; beverage environments</li><li>
Proven ability to manage high-volume reservations in a fast-paced setting while maintaining accuracy and composure</li><li>
Friendly, approachable, and professional demeanor with a natural passion for guest interaction</li><li>
Excellent communication and interpersonal skills, delivered with confidence and luxury service etiquette</li><li>
Strong sales mindset with the ability to convert inquiries into confirmed reservations and maximize dining revenue</li><li>
Solid understanding of reservation yield management, table allocation, and demand optimization</li><li>
Highly organized and detail-oriented, ensuring precise guest profiles, booking notes, and reservation controls</li><li>
Ability to multitask and perform effectively under pressure during peak service periods</li><li>
Experience managing reservations across multiple platforms, including phone, email, WhatsApp, social media, and online booking systems</li><li>
Proficient computer skills for managing reservations and guest lists; experience with Seven Rooms is a distinct advantage</li><li>
Ability to analyze booking trends and support management with performance insights</li><li>
Experience coordinating group reservations, pre-set menus, and special dining events</li><li>
Knowledge of food and beverage operations or similar service environments is considered an advantage</li><li>
Strong collaboration skills to ensure alignment with restaurant operations and avoid overbooking or underutilization</li><li>
Flexibility to work weekends, evenings, and public holidays in line with operational requirements</li><li>
High standards of professionalism, discretion, and commitment to luxury service excellence</li></ul>
What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.</div>

Food & Beverage Restaurant Reservations Agent | Waldorf Astoria Dubai Palm Jumeirah

Raffles

<div>Company Description 
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences 
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.
Raffles the Palm
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world. 
Job Description 
This role handles all customer inquiries related to room reservations, with a strong focus on revenue maximization, quality service, and brand standards. The Reservations Agent is responsible for converting inquiries into confirmed bookings while delivering an exceptional guest experience and supporting the hotel&rsquo;s revenue management strategy.
Reporting to the Reservations Manager, responsibilities and essential job functions include:<ul><li>
Understand and apply the key principles of ACCOR&rsquo;s Pricing Strategies and Revenue Management, including:<ul><li>
Retail, Corporate, Leisure, Group, and Other segments</li><li>
Rate restrictions, hurdles, and availability controls</li></ul></li><li>
Maximize room revenue by converting telephone inquiries into confirmed reservations<ul><li>
Apply effective upselling and cross-selling techniques</li><li>
Take reservations in line with revenue management strategies</li></ul></li><li>
Demonstrate full knowledge of all hotel products, services, and facilities</li><li>
Handle reservations inquiries via telephone, email, and fax professionally and efficiently</li><li>
Be fully conversant with all market segments and rate plans across all distribution channels<ul><li>
Adapt sales techniques to offer the right product to the right customer at the right time</li></ul></li><li>
Handle guest queries and complaints related to room reservations with professionalism and care</li><li>
Identify and communicate sales opportunities related to:<ul><li>
Individual guests</li><li>
Corporate accounts</li><li>
Wholesalers and Travel Management Companies</li></ul></li><li>
Co-host dinners and special events with the Sales team and participate in client entertainment when required</li><li>
Ensure full compliance with ACCOR&rsquo;s Core Reservation Standards<ul><li>
Achieve targeted scores in LQA Hotel Mystery Shopping calls</li></ul></li><li>
Maintain accuracy and integrity of the PMS database:<ul><li>
Ensure correct market segmentation for each reservation</li><li>
Create and maintain hierarchies and relationships between Corporate Accounts</li></ul></li><li>
Ensure all reservations meet property standards in terms of data accuracy and guest satisfaction<ul><li>
Demonstrate complete understanding and effective use of RM tools, including Opera PMS/S&amp;C</li><li>
Participate in PMS conversions as required</li></ul></li><li>
Demonstrate full and effective use of the hotel telephone system</li><li>
Maintain all reservation correspondence accurately and timely</li><li>
Support the Reservations Manager and Revenue Management team with special projects as required</li></ul>
PERSONAL ATTRIBUTES<ul><li>
Ability to adapt to a fast-paced and changing environment</li><li>
Strong attention to detail</li><li>
Ability to handle multiple tasks simultaneously</li><li>
Strong organizational and workflow management skills</li><li>
Guest-service oriented with a professional and positive attitude</li><li>
Strong communication and interpersonal skills</li></ul> 

Qualifications 
<ul><li>
Fluency in English, written and spoken</li><li>
Degree or Diploma in Hotel Management, Training &amp; Development, or related field</li><li>
Working knowledge of Opera PMS and Microsoft Office</li><li>
Additional languages are an asset</li><li>
Minimum 2 years&rsquo; experience in a hotel or resort as a Reservations Agent - Luxury hotel or resort background preferred</li><li>
Good understanding of local culture with previous regional experience preferred</li><li>
Fluency in Russian is an asset</li></ul></div>

Hilton Worldwide, Inc.

Job Description - Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm JumeirahA Personal Assistant Supervisor with Waldorf Astoria Dubai is responsible for managing the Personal Assistance section and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.What will I be doingA Personal Assistant Supervisor manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. Specifically, you are responsible for performing the following tasks to the highest standards:<ul><li>Overseeing the performance of Personal Assistance team, ensuring they adhere to hotel standards, provide excellent customer service, and handle calls efficiently.</li><li>Creating schedules for Personal Assistance team to ensure adequate coverage during peak times and adjusting staffing levels based on occupancy and call volume.</li><li>Conducting training sessions for new Personal Assistance team and providing ongoing coaching to improve their skills in handling calls, using hotel systems, and delivering exceptional service.</li><li>Monitoring calls for quality assurance purposes, providing feedback to Personal Assistance team, and implementing improvements to enhance guest satisfaction.</li><li>Assisting with escalated guest concerns or complaints related to telephone services, resolving issues promptly, and ensuring guest satisfaction.</li><li>To monitor the Kipsu application by actively engaging with guests to address promptly with their questions, requests or feedback.</li><li>Overseeing the maintenance and proper functioning of telephone systems, including troubleshooting technical issues and coordinating repairs as needed.</li><li>Liaising with other hotel departments such as front office and other Departments to ensure seamless communication and coordination.</li><li>Generating daily reports on call volume, service levels, and any notable incidents or concerns, providing insights to management for decision-making purposes.</li><li>Enforcing hotel policies and procedures related to Personal Assistance operations, ensuring compliance with privacy regulations and security protocols.</li><li>Identifying opportunities for process improvements, implementing new technologies or practices to enhance efficiency and guest experience.</li><li>Being prepared to handle emergency situations, such as medical emergencies or security incidents, by following established protocols and coordinating with appropriate personnel.</li><li>Proactively reaching out to guests to confirm reservations, assist with inquiries, and offer personalized services to enhance their overall experience.</li><li>Completing administrative duties such as updating phone directories, maintaining records, and managing inventory of supplies related to telephone operations.</li></ul>What are we looking forA Personal Assistant Supervisor (Telephone Operator Supervisor) serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>Minimum 3-5 years of experience in a luxury hotel or premium customer service environment, including at least 1-2 years in a supervisory or team leader role within the Communications or Guest Service department.</li><li>Proven experience in managing and training a team of Telephone Operators or Call Center Agents in a high-end hospitality setting.</li><li>Strong leadership and coaching skills with the ability to inspire, motivate, and develop team members.</li><li>Excellent communication and interpersonal skills, demonstrating a warm, professional, and polished manner at all times.</li><li>In-depth knowledge of hotel operations, emergency procedures, and communication protocols.</li><li>Exceptional telephone etiquette, active listening, and problem-resolution skills.</li><li>Strong organizational and multitasking abilities to oversee shift operations, manage workload distribution, and ensure service consistency.</li><li>Commitment to delivering discreet, accurate, and prompt service to both internal and external guests.</li><li>Ability to handle guest and team concerns with patience, professionalism, and discretion.</li><li>Technical proficiency in hotel systems such as Opera PMS, multi-line switchboards, and internal communication platforms.</li><li>Keen attention to detail, ensuring all calls, messages, and wake-up requests are handled accurately and efficiently.</li><li>Flexibility to work various shifts, including weekends, nights, and public holidays, as required by hotel operations.</li><li>Impeccable grooming and personal presentation reflecting the hotel's luxury brand standards.</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience as a Personal Assistant Supervisor or Telephone Operator Supervisor in a 5-star luxury hotel.</li><li>Proficiency in additional languages (verbal and written), such as Arabic, Russian, or French.</li><li>Familiarity with Hilton brand standards and communication procedures.</li></ul>What will it be like to work for HiltonHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah

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337 reservations supervisor jobs IN Dubai United Arab Emirates

Reservations Agent

Assistant Reservations Manager

Reservation Supervisor

Reservation Supervisor

Food & Beverage Restaurant Reservations Agent | Waldorf Astoria Dubai Palm Jumeirah

Reservations Agent

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah