reservations supervisor

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 
 Join
 
 
 us at Accor,
 
 
 where
 
 
 life pulses
 
 
 with
 
 
 passion!
 
 
 
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 
 
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 
 
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 
 
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 
 
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 
 
 
 Hospitality
 
 
 is
 
 
 a
 
 
 work
 
 
 of
 
 
 heart
 
 
 ,
 
 
 
 
 Join
 
 
 us and
 
 
 become
 
 
 a
 
 
 Heartist
 
 
 &reg;.
 
 
 
 
 Job Description
 
 
 
 We are seeking an enthusiastic and detail-oriented Reservations Supervisor to join our team in Riyadh, Saudi Arabia. As a key member of our front-of-house operations, you will be responsible for overseeing the reservations department, ensuring exceptional guest experiences from the very first point of contact.
 
 
 <ul>
 <li>
 Lead and supervise the reservations team, providing guidance, training, and support
 </li>
 <li>
 Manage the booking process, including making and amending reservations, handling group bookings, and processing contracts and payments
 </li>
 <li>
 Collaborate with other departments to ensure seamless guest experiences and maximize revenue opportunities
 </li>
 <li>
 Monitor and analyze reservation trends, occupancy rates, and revenue metrics
 </li>
 <li>
 Implement and maintain efficient reservation systems and procedures
 </li>
 <li>
 Handle complex customer inquiries and resolve issues promptly and professionally
 </li>
 <li>
 Develop and maintain relationships with travel agents, corporate clients, and other key partners
 </li>
 <li>
 Ensure compliance with company policies and industry standards
 </li>
 <li>
 Participate in revenue management strategies to optimize hotel occupancy and profitability
 </li>
 <li>
 Prepare regular reports on reservations performance and guest feedback
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as a Reservations Supervisor or minimum 2+ years of experience as a Reservations Agent
 </li>
 <li>
 Strong knowledge of hotel operations, reservation systems, and guest services
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to handle high-volume calls and emails in a fast-paced environment
 </li>
 <li>
 Demonstrated leadership abilities and experience in team management
 </li>
 <li>
 Strong problem-solving skills and ability to make decisions under pressure
 </li>
 <li>
 Proficient in Microsoft Office suite and other relevant software
 </li>
 <li>
 Fluency in English; additional language skills are highly valued
 </li>
 <li>
 Flexibility to work varying shifts
 </li>
 <li>
 Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
 </li>
 <li>
 Customer-focused mindset with a commitment to delivering exceptional service
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively
 </li>
 <li>
 Strong attention to detail and organizational skills
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 Join our collaborative and dynamic Reservations team, where innovation and problem-solving are valued in a fast-paced, supportive environment. We foster a culture of continuous learning and teamwork, ensuring everyone contributes to our shared success.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Reservations Supervisor

Marriott International

<div>Additional Information 
Job Number25186745 
Job CategoryReservations 
LocationThe Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
YOUR LEGACY STARTS WITH US
At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
FIND PURPOSE IN YOUR PASSION
At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
A rewarding career within one of the most recognized and prestigious luxury brands in the world.
Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.
Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.
Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.
A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:
<ul><li>Exclusive training and leadership development programs</li></ul>
<ul><li>Recognition and rewards for exceptional service</li></ul>
<ul><li>Preferential Members Rates at Marriott Hotels Globally</li></ul>
<ul><li>Dining &amp; Wellness discounts for your family and you</li></ul>
<ul><li>Medical Insurance Coverage</li></ul>
<ul><li>An HR team dedicated to your success and wellbeing</li></ul>
OUR EXPECTATIONS FROM THE ROLE:
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Restaurant Reservations Supervisor

Mandarin Oriental Hotel Group

<div>Reservations Supervisor

Mandarin Oriental Muscat is looking for a Reservations Supervisor to join our Reservation team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

As Reservations Supervisor, you will be responsible for the following duties:
<ul><li>Assist the Reservations Manager to oversee the Reservations Department to ensure an effective daily workflow and the delivery of exceptional level of service.</li></ul>
<ul><li>Assist in the managing, training and developing of the team.</li></ul>
<ul><li>Execute direction and lead the Reservations team to ensure both revenue and quality targets are achieved.</li></ul>
<ul><li>Ensure team members are developed effectively and generate a culture of high-quality standards for relationship building, customer service and selling techniques.</li></ul>
<ul><li>Build strong relationships with guests and team members in order to gain full understanding of their needs and work to serve them effectively.</li></ul>
<ul><li>Ensure proper implementation of reservations procedures and maximize conversion ratios.</li></ul>
<ul><li>Actively promote upselling and cross-selling within the reservations team.</li></ul>

As Reservations Supervisor, we expect from you:
<ul><li>3 years of work experience in Reservations with same capacity, preferably in luxury hotel</li></ul>
<ul><li>Degree holder in hotel management or other related disciplines</li></ul>
<ul><li>Excellent communication skills and fluent in both written and spoken English</li></ul>
<ul><li>Excellent organizational and computer skills</li></ul>

Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div>

Reservation Supervisor - Omani National

Mandarin Oriental

<div>
 
 Reservations Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a
 
 Reservations Supervisor
 
 to join our
 
 Reservation
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 As Reservations Supervisor, you will be responsible for the following duties:
 
 
 
 <ul>
 <li>
 Assist the Reservations Manager to oversee the Reservations Department to ensure an effective daily workflow and the delivery of exceptional level of service.
 </li>
 <li>
 Assist in the managing, training and developing of the team.
 </li>
 <li>
 Execute direction and lead the Reservations team to ensure both revenue and quality targets are achieved.
 </li>
 <li>
 Ensure team members are developed effectively and generate a culture of high-quality standards for relationship building, customer service and selling techniques.
 </li>
 <li>
 Build strong relationships with guests and team members in order to gain full understanding of their needs and work to serve them effectively.
 </li>
 <li>
 Ensure proper implementation of reservations procedures and maximize conversion ratios.
 </li>
 <li>
 Actively promote upselling and cross-selling within the reservations team.
 
 
 </li>
 </ul>
 
 As Reservations Supervisor, We Expect From You
 
 
 
 <ul>
 <li>
 3 years of work experience in Reservations with same capacity, preferably in luxury hotel
 </li>
 <li>
 Degree holder in hotel management or other related disciplines
 </li>
 <li>
 Excellent communication skills and fluent in both written and spoken English
 </li>
 <li>
 Excellent organizational and computer skills
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Best Plaza West Bay Hotel

To supervise/manager the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targetsAt Best Plaza West Bay Hotel&reg;, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them, we need you to stay One Step Ahead and:<ul><li>Create Confidence &ndash; by being an expert at what you do; by acting and looking the part and adapting your style to match your guests&rsquo; pace in all you do.</li><li>Encourages Success &ndash; by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced.</li></ul>&middot; Make It Happen &ndash; by being perceptive to your guests&rsquo; needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.Duties and Responsibilities<ul><li>Sell the Best Plaza West Bay Hotel products and services using up-selling and suggestive selling techniques.</li><li>Promote the Hotel&rsquo;s products and services.</li><li>Maintain a high level of product and service knowledge about all Best Plaza West Bay Hotel in your region.</li><li>Develop and maintain a regular pattern of sales calls.</li><li>Record and process reservations made by phone/fax/email.</li><li>Accept wait list reservations.</li><li>Process amendments to reservations such as extensions, early departures, etc.</li><li>Manage &ldquo;no show&rdquo; reservations by investigation and recording of same.</li><li>Record special billing arrangements for groups and conventions.</li><li>Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.</li><li>Maintain knowledge of special rates/ offers/ promotions.</li><li>Monitor reservation levels and inform Managers of current and future occupancy rates.</li><li>Prepare reports as requested (eg to travel agents, business houses etc).</li><li>Prepare reservation sales reports.</li><li>Co-operate with the company to achieve compliance with FLS legislation.</li><li>Not undertake any activity which compromises their personal FLS, or the FLS of others.</li><li>Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department.</li></ul>SELF MANAGEMENT<ul><li>Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook</li><li>Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.</li><li>Comply with Time and Attendance Policies set by the hotel.</li><li>Actively participate in training and development programs and maximize opportunities for self-development</li><li>Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety</li><li>Familiarize yourself with emergency and evacuation procedures</li><li>Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager</li><li>Comply with the hotel Code of Conduct</li><li>Familiarize self with the company values and model desired behaviors.</li><li>Perform all tasks as directed by the Manager in pursuit of the achievement of business goals</li></ul>Job Type: Full-timePay: QAR2,000.00 per monthExperience:<ul><li>current positions as Reservations Agent in hotel: 1 year (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Reservations Agent

Grand Millennium Al Wahda

<div>As the Reservations Manager, you will be responsible for overseeing the hotel's reservations department, ensuring efficient booking processes, and maximizing room revenue. Your role involves managing the revenue team, implementing reservation strategies, and providing excellent customer service.
Key Job Responsibilities:<ul>
<li>
Supervise and lead the reservations team.</li>
<li>Develop and implement reservation strategies to optimize room revenue.</li>
<li>Monitor and manage room inventory and availability across distribution channels.</li>
<li>Ensure accurate and efficient booking processes for guests and travel partners.</li>
<li>Collaborate with sales and marketing teams to drive room reservations and revenue.</li>
<li>Utilize reservation management software and tools to manage bookings.</li>
<li>Analyze booking trends, occupancy, and revenue reports to make informed decisions.</li>
<li>Train and mentor the reservation team in providing excellent customer service.</li>
<li>Address reservation-related inquiries and concerns from guests and travel partners.</li>
<li>Manage group reservations and negotiate group rates when necessary.</li>
<li>Prepare and present reservation reports and performance metrics to the head of Revenue.</li>
<li>Participate in budgeting and financial planning related to room revenue.</li>
<li>Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Reservations Manager

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