reservations supervisor

Hilton

<div>Reservations Supervisor
A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. 
 
 
What will I be doing? 
As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Assist in the day-to-day operations of the Reservations Department</li>
<li>Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times</li>
<li>Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates</li>
<li>Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue</li>
<li>Produce quotations and written confirmation to all clients</li>
<li>Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business</li>
<li>Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction</li>
<li>Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork</li>
<li>Assist in the recruiting, managing, training and developing of the Reservation team</li>
</ul>What are we looking for? 
A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Good organisational and administration skills</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Confident telephone manner</li>
<li>High level of IT skills</li>
<li>Excellent grooming standards</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the Reservations/Sales function within the hotel/leisure sector</li>
<li>Relevant degree or other qualification in a business discipline</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Supervisor

Mercure Gold Hotel

Primary Duties :1. Respond promptly to telephone requests for reservations and process accordingly.2. Check room and rate availability and accept/reject booking accordingly based on availability.3. Complete and administer all reservation tasks as assigned and in accordance with established standards and procedures.4. To review accuracy of the next day reservations ensuring complete details for Front Desk and special requests, which require pre arrangements, are attended to.5. Maintain comprehensive allotment list, and provide monthly report of actual materialization.6. To inform the Reservation/ Front Office Manager of any problem areas that may occur in the Reservation Department.7. Have thorough knowledge of all guest rooms and suites, their location, rates and amenities; be familiar with all hotel facilities and services.8. Maintain close relationship with Sales &amp; Credit department with regards to credit status and take proper actions, when necessary.9. Fully aware of the cost budget; maintain pars for supplies; maintain effective inventory control and re-order when pertinent and ensure that they are strictly controlled.10. To ensure reservation team receive product knowledge training both of this hotel as well as other properties within the group.11. To ensure, by effective training and communication, the reservation team understand the principles of yield management and room inventory control.12. To update all document related with the materials for guest booking.13. To record all voucher or guarantee letter received and cross check with data, which in up dated on to the system.14. Follow up any pending voucher or guarantee letter and make sure these are received before the arrival of guest.15. Keep monitor of e-mail received and reply based on the booker made and ensure all the data given is accurate.16. Know and be familiar with the rate applied and be aware of any new package issue.17. Using the standardize wording at notes and comments an update from time to time any changes of notes and comments which should be initiated and inform related section accordingly.18. Reporting to Sales and Marketing Department whenever that room rate is not updated at system.19. Reporting to Guest Relations Officer, Duty Assistant Manager, Assistant Front Office Manager or Front Office Manager for stranded passenger on last minute group booking.20. To be familiar with Front Office Policies and Procedures, Job Description and Employee Handbook.21. Perform other duties, which are assigned by the Department head from time to time.22. Hands on experience for Opera and Reservations software's.Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Have you worked in a Hotel Reservations department?</li><li>How many number of years of experience do you have in Front Office/ Reservations?</li></ul>

Reservations Supervisor | Hotel Experience

Khalidia Palace Hotel Dubai by Mourouj Gloria

We are seeking an exceptional Reservations / Revenue Assistant Manager with proven expertise in luxury hospitality to optimize revenue performance, maximize profitability, and support world-class guest experiences. This role is ideal for a strategic, analytical professional who thrives in a fast-paced, data-driven environment and consistently delivers 5-star commercial results.Key Responsibilities<ul><li>Lead and support all Reservations and Revenue operations, including Reservations, Distribution, Forecasting, and Pricing</li><li>Assist in developing and executing revenue management strategies to maximize ADR, Occupancy, and RevPAR</li><li>Monitor market trends, demand patterns, and competitor pricing to ensure optimal rate positioning</li><li>Oversee reservations processes to ensure accuracy, efficiency, and adherence to brand standards</li><li>Manage room inventory, rate structures, restrictions, and yield controls across all distribution channels</li><li>Optimize OTA performance, channel mix, and distribution costs</li><li>Collaborate closely with Sales, Marketing, Front Office, and Finance teams to drive total revenue performance</li><li>Prepare forecasts, budgets, pace reports, and detailed revenue analysis</li><li>Analyze KPIs and recommend corrective strategies to enhance commercial results</li><li>Ensure compliance with luxury brand standards, SOPs, and revenue management best practices</li><li>Support training and development of Reservations team members</li></ul>Required Qualifications<ul><li>Degree or Diploma in Hospitality Management, Business Administration, Finance, or related discipline</li><li>Minimum 5 years&rsquo; experience in Reservations and/or Revenue Management within a 5-star or luxury hotel</li><li>At least 3 years&rsquo; experience in a leadership role such as Reservations Manager, Revenue Manager, or equivalent</li><li>Advanced proficiency in Oracle OPERA PMS</li><li>Strong working knowledge of Revenue Management Systems (RMS) and Channel Management platforms</li><li>Excellent command of English; additional languages are highly desirable</li></ul>Core Competencies &amp; Skills<ul><li>Strong commercial acumen with a strategic and analytical mindset</li><li>Advanced numerical, forecasting, and data interpretation skills</li><li>Excellent communication, influencing, and stakeholder management abilities</li><li>Proven ability to perform under pressure and make sound commercial decisions</li><li>High attention to detail with a results-oriented approach</li><li>Professional grooming and impeccable presentation standards</li><li>Flexibility to work extended hours during peak business periods</li></ul>How to Apply: Submit your resume via Indeed or email to dxbkp.hr@gloria-hotels.com.Job Type: Full-timeWork Location: In person

Reservations / Revenue Assistant Manager

<div>Reservations Manager
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. 
 
 
What will I be doing? 
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Maximise occupancy levels by reviewing and revising revenue strategies</li>
<li>Work with the Sales and Events Teams to maximise corporate and group rates</li>
<li>Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Assist in the recruiting, managing, training and developing of the Team</li>
<li>Participate in the organisation of hotel promotional activities</li></ul>
What are we looking for? 
A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience with reservations in the hotel/leisure sector</li>
<li>Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets</li>
<li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members</li>
<li>Excellent organisation and planning skills</li>
<li>Accountable and resilient</li>
<li>Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li>
<li>Relevant degree, in a business discipline, from an academic institution</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Manager

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
<h3 class="jobSectionHeader">About the role
</h3>Four Seasons Resort Sharm El Sheikh is seeking an experienced and results-driven Reservations Manager to oversee the reservations operation and contribute to maximizing revenue and guest satisfaction. This role is vital in leading the team to provide seamless, high-quality service while ensuring room availability and pricing are managed strategically.
<h3 class="jobSectionHeader">What you will do
</h3><ul><li>Lead, train, and mentor the Reservations team, ensuring professional and efficient service in line with Four Seasons standards.
</li><li>Manage room and rate availability to maximize occupancy and revenue, using strategic forecasting and analysis.
</li><li>Collaborate with the Sales team to manage group bookings, ensuring accurate tracking of files, cut-off dates, and special requirements.
</li><li>Oversee daily operations including handling VIP bookings, return guest preferences, and special requests.
</li><li>Control and analyze daily pick-up, cancellations, no-shows, and sources of reservations to guide business decisions.
</li><li>Prepare and distribute daily, weekly, and monthly occupancy and revenue forecasts.
</li><li>Maintain accurate records and ensure timely distribution of reservation confirmations and guest communication.
</li><li>Resolve guest concerns and billing disputes with professionalism and discretion.
</li><li>Ensure all staff are trained in hotel services, room categories, and upselling techniques to enhance revenue and guest experience.
</li><li>Liaise with other Four Seasons properties and local Reservations Managers to share best practices and enhance performance.
</li></ul><h3 class="jobSectionHeader">What you bring
</h3><ul><li>Education: Bachelor's degree in hospitality management or related field, or equivalent combination of education and experience.
</li><li>Experience: Minimum 2 years in a managerial role within the (Reservations Department or Rooms Division) with proven success in leading and developing a team.
</li><li>Leadership &amp; Communication: Strong leadership skills with excellent interpersonal, verbal, and written communication abilities in English, additional languages are an advantage.
</li><li>Technical Skills: Proficiency in Microsoft Office (Excel, Word, Outlook) and strong overall computer literacy.
</li><li>Systems Knowledge: Hands-on experience with hotel property management system.
</li><li>Problem-Solving &amp; Organization: Ability to remain composed under pressure, prioritize tasks effectively, and maintain accuracy in high-volume situations.
</li><li>Guest Focus: Demonstrated commitment to exceptional guest service, ensuring each reservation inquiry is handled with care, accuracy, and professionalism.
</li></ul><h3 class="jobSectionHeader">What we offer:
</h3><ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Employee Discount for stays at any Four Seasons worldwide
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li><li>Transportation provided to and from the resort
</li><li>Career advancement opportunities within the Four Seasons global network
</li><li>Work in a multicultural, supportive team in one of Egypt&rsquo;s most beautiful Red Sea destinations
</li></ul><h3 class="jobSectionHeader">Schedule &amp; Hours:
</h3><ul><li>Full-time position</li></ul></div>

Reservation Manager

<div>
 A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.
 
 
 
 What will I be doing?
 
 
 
 As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Maximise occupancy levels by reviewing and revising revenue strategies
 </li>
 <li>
 Work with the Sales and Events Teams to maximise corporate and group rates
 </li>
 <li>
 Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
 </li>
 <li>
 Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
 </li>
 <li>
 Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
 </li>
 <li>
 Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
 </li>
 <li>
 Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
 </li>
 <li>
 Assist in the recruiting, managing, training and developing of the Team
 </li>
 <li>
 Participate in the organisation of hotel promotional activities
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience with reservations in the hotel/leisure sector
 </li>
 <li>
 Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
 </li>
 <li>
 Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
 </li>
 <li>
 Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
 </li>
 <li>
 Excellent organisation and planning skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of the hotel property management systems
 </li>
 <li>
 Previous experience in the same or similar role
 </li>
 <li>
 Relevant degree, in a business discipline, from an academic institution
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Call Center and Reservations
</div>

Mövenpick

<div>Company Description 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS. 
Job Description 
We are seeking a highly organized and customer-focused Reservation Manager to join our team in M&ouml;venpick Waterpark Resort &amp; SPA Soma Bay. In this crucial role, you will oversee all aspects of our hotel's reservation process, ensuring seamless guest experiences from initial inquiry to arrival. As a key member of our management team, you will be responsible for optimizing occupancy, maximizing revenue, and leading a team to deliver exceptional customer service.<ul><li>
Manage and oversee the entire reservations department, ensuring efficient operations and high-quality customer service</li><li>
Develop and implement strategies to optimize occupancy rates and maximize revenue</li><li>
Lead, train, and motivate the reservations team to meet and exceed performance targets</li><li>
Monitor and analyze reservation trends, providing regular reports and insights to senior management</li><li>
Collaborate with sales, marketing, and front office teams to ensure cohesive guest experiences</li><li>
Handle complex reservations, including group bookings and VIP guests</li><li>
Resolve customer complaints and issues promptly and professionally</li><li>
Ensure accurate and up-to-date information in the reservation system</li><li>
Stay informed about local events, promotions, and competitors to adjust strategies accordingly</li><li>
Implement and maintain standard operating procedures for the reservations department</li></ul> 

Qualifications 
<ul><li>
Proven experience in hotel reservations or front office management, preferably in a luxury or 5-star hotel</li><li>
Strong knowledge of reservation systems (e.g., Opera, Opera Cloud, PMS) and revenue management principles</li><li>
Excellent leadership and team management skills</li><li>
Exceptional customer service and communication abilities</li><li>
Demonstrated ability to optimize occupancy, maximize revenue, and manage room allocations efficiently</li></ul>
Flexibility to work various shifts, including weekends and holidays, as needed 
Additional Information 
<ul><li>
Good communication and customer contact skills</li><li>
Service oriented with an eye for details</li><li>
Ability to work effectively and contribute in a team</li><li>
Self-motivated and energetic</li><li>
Well-presented and professionally groomed at all times</li></ul></div>

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