reservations supervisor

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 <ul>
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 #BeLimitless
 
 
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 </ul>
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 As the Reservations Supervisor, you will support in leading the reservations team to ensure seamless, efficient, and high-quality booking operations across both Raffles and Fairmont Doha. You will uphold our brand&rsquo;s luxury standards by managing guest reservations with accuracy, professionalism, and a strong customer-centric approach. Your leadership will be key in driving revenue optimization and enhancing the overall guest journey from reservation to arrival.
 
 
 
 Qualifications
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Supervise and coach the reservations team to maintain excellent service standards consistent with Raffles &amp; Fairmont brand values.
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 Manage all reservation activities, including phone, email, and online bookings, ensuring accuracy and timely responses.
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 Monitor daily room inventory and collaborate with Revenue Management to optimize room allocation and maximize revenue.
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 Handle complex or VIP guest reservations and resolve escalated issues with tact and efficiency.
 </li>
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 Train and develop reservations staff on systems (Opera PMS, SynXis, or other relevant platforms) and guest interaction protocols.
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 Collaborate closely with Front Office, Sales, Marketing, and Revenue Management teams to ensure smooth communication and aligned strategies.
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 Prepare regular reports on booking trends, cancellations, no-shows, and forecast accuracy to support business decisions.
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 Ensure compliance with company policies, reservation procedures, and data privacy regulations.
 </li>
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 Stay updated on industry trends, competitor activity, and new reservation technologies to recommend improvements.
 
 
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 Additional Information
 
 
 <ul>
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 Minimum 3 years&rsquo; experience in reservations or front office operations, preferably in luxury hotels and/or resorts
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 Proven leadership experience managing a reservations or customer service team
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 Excellent communication and interpersonal skills, with a professional and polished demeanor
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 Proficiency in Opera PMS or similar reservation systems, and Microsoft Office
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 Strong problem-solving skills and the ability to work well under pressure
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 Fluent in English; Additional languages are advantageous
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 Detail-oriented with a passion for delivering exceptional guest service
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 Flexible to work shifts, including weekends and holidays as required
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 </ul>
</div>

Reservations Supervisor

Marriott International

<div>Additional Information 
Job Number25140786 
Job CategoryReservations 
LocationCairo Marriott Hotel &amp; Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt, 11211 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. 
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

<div>Additional Information 
Job Number25146953 
Job CategoryReservations 
LocationMarriott Resort Palm Jumeirah Dubai, Palm West Beach, Palm Jumeirah Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. 
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

EasyGo Properties

Reservations SupervisorLocation: Dubai, UAE Company: Easy Go Vacation Homes Rental L.L.C.Position Summary: We are seeking an experienced and motivated Reservations Supervisor to oversee and manage our reservations team. The ideal candidate will ensure smooth operations, effective guest communication, and optimized occupancy rates across our property portfolio.Key Responsibilities:<ul><li>Supervise and manage the daily operations of the reservations team.</li><li>Handle guest inquiries, bookings, and special requests efficiently and professionally.</li><li>Coordinate with operations and housekeeping teams to ensure seamless check-ins and check-outs.</li><li>Monitor and update booking channels (Airbnb, Booking.com, Expedia, etc.) and the company&rsquo;s reservation system.</li><li>Train, guide, and evaluate reservations staff to ensure excellent customer service.</li><li>Implement strategies to maximize occupancy and revenue.</li><li>Prepare daily and weekly reservation and occupancy reports for management.</li><li>Address guest complaints or escalations in a timely and professional manner.</li><li>Ensure compliance with company policies and guest service standards.</li></ul>Requirements:<ul><li>3&ndash;5 years of experience in reservations, front office, or holiday home/hospitality operations.</li><li>At least 1&ndash;2 years in a supervisory role.</li><li>Strong knowledge of OTA platforms and property management systems.</li><li>Excellent communication and interpersonal skills.</li><li>Strong leadership, problem-solving, and decision-making abilities.</li><li>Ability to multitask, prioritize, and perform well under pressure.</li><li>Fluency in English (Arabic or additional languages is an advantage).</li><li>Must be based in Dubai.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Professional growth and development opportunities.</li><li>A dynamic and supportive work environment.</li></ul>How to Apply: If you meet the above requirements and are ready to take the next step in your career, please submit your CV via email to hr@easygoholidayhomes.comJob Type: Full-timeExperience:<ul><li>reservation: 3 years (Required)</li><li>holiday homes: 2 years (Required)</li><li>Hotels: 2 years (Required)</li></ul>

Reservation Supervisor

Revenue Analyst Job DescriptionKey ResponsibilitiesRevenue Optimization &amp; Distribution<ul><li>Run daily pricing and inventory updates across OTAs (Airbnb, Booking.com, Expedia etc) using channel manager/PMS, maintain rate plans, min-LOS, restrictions, promos and visibility tools (e.g. Genius, mobile rates, visibility boosters).</li><li>Monitor market pace, events, competitor set and pickup, implement dynamic pricing using revenue tools (e.g. PriceLabs) and publish sell strategies by micro-location and unit type.</li><li>Maintain listing quality (titles, content, photos, amenities), rate parity and inventory accuracy across all channels.</li><li>Drive channel mix improvements and promo ROI. Coordinate with Marketing on campaigns and packages.</li></ul>Forecasting, Analytics &amp; Reporting<ul><li>Build demand forecasts, revenue budgets and weekly re-forecasts, publish pickup, pace, displacement and compression summaries.</li><li>Produce portfolio and unit-level dashboards (ADR, Occ, RevPAR/RevPAN, Net revenue, Lead time, LOS, Booking window, Cancellation %, Conversion).</li></ul>Reservations Operations (Preferred)<ul><li>Oversee reservations inbox/queue and call flows, validate payments, security deposits and cancellation/no-show handling, prevent overbookings, finalize extensions and upsells.</li><li>Daily audit of new bookings/cancellations across channels, ensure timely pre-arrival communications and accurate calendar availability.</li></ul>Cross-functional &amp; Process<ul><li>Conduct weekly revenue meetings, ensuring coordination with Operations on unit availability, with Business Development on new supply growth, and with Guest Experience on the impact of review scores on ranking and pricing. Create and maintain SOPs for pricing cadence, listing hygiene, stop-sells and event calendars.</li></ul>Success Metrics (KPIs)<ul><li>Revenue: RevPAR/RevPAN growth vs. budget, ADR uplift, revenue/available unit.</li><li>Demand: Occupancy and pacing vs. competitive set, booking window &amp; LOS optimization.</li><li>Commercial: Channel mix efficiency, promo/visibility ROI, forecast accuracy.</li><li>Reservations: Inquiry-to-booking conversion, cancellation/no-show rate, overbooking = 0.</li><li>Quality/Compliance: Quality of images, listing title and description, listing score and reviews</li></ul>Qualifications<ul><li>2&ndash;5 years in Revenue Management/Analysis or pricing within Holiday Homes/short-term rentals or Hotels in the UAE, proven exposure to Dubai market dynamics.</li><li>Hands-on with OTAs and channel managers (e.g., Avantio/Hostaway etc) and dynamic pricing tools (e.g., PriceLabs/Beyond etc).</li><li>Strong Excel/Sheets and PMS/CRM reporting.</li><li>Excellent English, Arabic a plus.</li><li>Degree in Hospitality, Economics, Data/Business preferred.</li><li>Team player, collaborative, respectful and hardworking</li></ul>Preferred to have<ul><li>Experience in combined Revenue + Reservations roles in STR operators (e.g. Revenue &amp; Reservations Supervisor/Executive/Manager).</li><li>Familiarity with OTA merchandising (Genius, mobile, visibility boosters) and listing SEO.</li></ul>Work Pattern<ul><li>Rotational availability on weekends/holidays during peak demand and major Dubai events.</li></ul>Job Type: Full-timeExperience:<ul><li>reservation: 1 year (Required)</li><li>holiday homes: 1 year (Required)</li></ul>

Revenue Analyst

Hilton

<div>Reservations Manager
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. 
 
 
What will I be doing? 
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Maximise occupancy levels by reviewing and revising revenue strategies</li>
<li>Work with the Sales and Events Teams to maximise corporate and group rates</li>
<li>Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Assist in the recruiting, managing, training and developing of the Team</li>
<li>Participate in the organisation of hotel promotional activities</li></ul>
What are we looking for? 
A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience with reservations in the hotel/leisure sector</li>
<li>Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets</li>
<li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members</li>
<li>Excellent organisation and planning skills</li>
<li>Accountable and resilient</li>
<li>Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li>
<li>Relevant degree, in a business discipline, from an academic institution</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Manager

Accor

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description 
As Reservations Manager, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Work with the sales team to maximise leisure, corporate and group rates</li><li>
Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department</li><li>
Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li><li>
Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li><li>
Ensure Team Members are developed effectively and generate a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li><li>
Build strong relationships with guests and colleagues in order to gain full understanding of their needs and work to serve them effectively</li><li>
Assist in the recruiting, managing, training and developing of the Team</li><li>
Participate in the organisation of hotel promotional activities</li></ul> 

Qualifications 
<ul><li>
Knowledge of Opera Cloud</li><li>
Previous experience with reservations in the hotel/leisure sector</li><li>
Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets</li><li>
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li><li>
Excellent selling capabilities and the ability and desire to coach selling techniques to team members</li><li>
Excellent organisation and planning skills</li><li>
Accountable and resilient</li><li>
Flexibility to respond to a range of different work situations</li></ul></div>

Reservation Manager

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