resident manager

Rawaj - Human Capital Management

<div>Leverage your leadership and creativity by joining a well-established and leading Saudi holding company, recognized for delivering exceptional residential experiences and lifestyle communities across the Kingdom.
As an Resident Relations Manager, you will be responsible for planning, organizing, and executing all community and lifestyle events within the compound. The role requires full ownership of event execution, resident engagement, vendor coordination, and budget management, ensuring memorable experiences while maintaining safety, compliance, and quality standards.<h2 class="jobSectionHeader">
Key Accountabilities</h2><ul><li>
Act as the primary point of contact for all residents, handling enquiries, requests, and concerns professionally and promptly.</li><li>
Deliver a high-quality resident experience by maintaining a welcoming, responsive, and service-oriented environment</li><li>
Develop and implement resident engagement programs, including community events and social initiatives.</li><li>
Conduct resident satisfaction surveys and use insights to continuously improve services and experience.</li><li>
Manage the full lifecycle of complaints, ensuring timely resolution within agreed SLAs.</li><li>
Mediate and resolve resident disputes in a fair, professional, and confidential manner.</li><li>
Maintain accurate records of resident interactions, complaints, and resolutions.</li><li>
Serve as the key liaison between residents and internal departments (maintenance, security, housekeeping, facilities).</li><li>
Coordinate with leasing teams to support smooth move-in and move-out processes.</li><li>
Communicate community updates, announcements, and policies through appropriate channels.</li><li>
Ensure residents comply with community rules, regulations, and policies.</li><li>
Monitor and address any violations in a consistent and professional manner.</li><li>
Collaborate with operations and security teams to maintain a safe and well-maintained environment.</li><li>
Prepare regular reports on resident satisfaction, complaints trends, and KPIs.</li><li>
Maintain up-to-date resident databases and contact records.</li><li>
Support budget planning related to resident experience and engagement initiatives</li></ul><h2 class="jobSectionHeader">
Knowledge, Skills, and Experience</h2>
We Are Looking For: 
 
<ul><li>Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, Communications, or a related field (preferred).</li><li>
4&ndash;6 years of experience in resident relations, customer experience, property management, or hospitality.</li><li>
Strong communication and interpersonal skills with a service-oriented mindset</li><li>
High level of empathy, emotional intelligence, and problem-solving ability</li><li>
Ability to manage conflicts, complaints, and sensitive situations professionally</li><li>
Strong organizational skills with attention to detail and ability to manage multiple priorities</li><li>
Experience working with cross-functional teams (operations, maintenance, security, leasing).</li><li>
Ability to analyze feedback and improve resident satisfaction.</li><li>
Professional, discreet, and culturally sensitive approach</li><li>
Bilingual (Arabic &amp; English) is required .</li></ul></div>

Resident Relations Manager | Saudi Arabia

Marquis Companies

<div>Overview:
<h1 class="jobSectionHeader">Resident Care Manager (RCM) - RN</h1><div>
JOIN AN OUTSTANDING TEAM! 
 
Marquis Companies has been in business since 1989. Marquis Companies is a growing and dynamic healthcare organization that employs several thousand employees across California, Oregon and Nevada. Marquis Companies consists of: Post-Acute Rehab and Assisted Living Facilities, Marquis at Home, Consonus Rehab and Consonus Pharmacy. 
 
As a Resident Care Manager (RCM) your experienced nursing skills will be utilized as you conduct and coordinate the development and completion of the resident assessments (MDS) in accordance with current rules, regulations, and guidelines, including the implementation of CAAs. Your role will include coordination with Physicians, healthcare providers, facility inter-disciplinary teams, families and manage care through the Charge Nurse, Certified Nursing Assistant and Medication Nurse to best meet the quality of life and care of your residents. This facility currently uses an electronic medical records and electronic charting system. 
 
In addition to a wide variety of career opportunities, we offer a comprehensive benefits package that can include:</div><ul><li>
Competitive Wages</li><li>
Paid Vacation and Sick Time</li><li>
Medical, Dental, and Vision Insurance</li><li>
Life insurance, short term disability, AD&amp;D coverage</li><li>
Flex Spending for Medical &amp; Dependent Care</li><li>
401(k) Plan with Employer Match</li><li>
Continual growth opportunities &amp; up to $25,000 towards ongoing education</li><li>
Uniforms provided upon hire &amp; on employment anniversary</li><li>
Employee Referral Bonus</li><li>
Reimbursement for licensing fees</li><li>
Employee Assistance Program</li><li>
Employee cell phone discount</li><li>
Vital Life Foundation contribution for non-profit Volunteer hours</li></ul>
Qualifications:
<ul><li>Must be a licensed RN for the appropriate State with strong assessment and care planning skills.</li><li>
2 &ndash; 3 years experience working as an RN is required.</li><li>
RNs with some long-term care experience, a strong passion for working with the senior population, and experience in Nurse Supervisor roles are encouraged to apply.</li><li>
You will receive excellent, hands-on training to learn Marquis nursing systems and procedures.</li></ul>
EEO Statement:
<div>
&ldquo;Be here. Be you.&rdquo; 
For more than 30 years, Marquis Companies and Consonus Healthcare have been serving seniors and welcoming staff of all backgrounds, skills, and perspectives. The Marquis family of companies offer a rich heritage of embracing differences and honoring individuality. We&rsquo;ve continued to grow in our appreciation of diversity in the workplace. We know it builds strength, drives innovation, and brings valuable new perspectives and energy. 
 
We&rsquo;re committed to making our workforce an even greater reflection of the people and communities we serve, and we are honored our employees have chosen to work at Marquis and Consonus. Everything we do as a company is driven by our mission to help those we serve, and each other, live the best rest of our lives. 
 
That means you being you &ndash; without apology or compromise. We value your every uniqueness and continue to curate, nurture, and sustain an inclusive culture. It&rsquo;s the foundation of who we are and the evolution of our collective future.</div></div>

Resident Care Manager - RN

The Plaza at Clover Lake

<div><h2 class="jobSectionHeader">Job description</h2>
<div>
<div><div><div>Schedule TBD.

Business Office Resident Case Manager, coordinates resident financial services and coordinates medical/financial transportation. Particularly, the role interacts with resident physicians, specialists, consultants, healthcare providers, and any other ancillary medical financial services needed by the residents. The Business Office Resident Case Manager is the first point of contact for resident and family financial concerns.

Job duties include:
<ul>
<li>Refer and schedule residents to see the in-house doctor or their own physician on an annual and as needed basis and assure proper documentation.</li>
<li>Refer residents to see the outside doctor, clinic, and specialists as referred by doctor.</li>
<li>SSI/SSP Assistance</li>
<li>Respond to Medicaid waiver letters appropriately.</li>
<li>Financial Applications</li>
<li>Enter/Retrieve resident information on the computer system.</li>
<li>Assist with admissions, room moves and hospital returns</li>
<li>Prepare the daily census report</li>
</ul>
Position Requirements:
<ul>
<li>Must be able to communicate effectively utilizing oral, written, and technical modes of communication.</li>
<li>Must be computer literate and capable of utilizing word processing.</li>
<li>Must be able to lead by example as demonstrated by consistently timeliness, task delegation, constant follow up, offering direction, and always available to clients and employees alike in a supporting role.</li>
<li>Must be very organized and able to complete standard office tasks with minimal assistance.</li>
</ul>
Location is on site, some schedule flexibility is preferable.

Pre-employment health screening and background check required.
</div>
</div><div>Job Type: Full-time
</div>
<div>Salary for a Case Management Benifit's Coordinator: $18-20/hr
</div>
<div>Expected hours: 40 per week
</div>
<div>Benefits:
<ul>
<li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid sick time</li>
<li>Paid time off</li>
</ul>
Medical Specialty:
<ul>
<li>Geriatrics</li>
</ul>
Schedule:
<ul>
<li>8 hour shift</li>
<li>Weekends as needed</li>
</ul>
</div><div>Experience:
<ul>
<li>Healthcare: 1 year (Preferred)</li>
</ul>
Ability to Commute:
<ul>
<li>Carmel, NY 10512 (Preferred)</li>
</ul>
</div><div>Work Location: In person
</div>
</div></div>IND123</div>

Business Office Resident Case Manager

InCity Properties Inc.

Job Description: Resident Manager Assistant (RMA)FLSA Status: Non-ExemptInCity Properties Holdings, Inc. (www.incityinc.com; &ldquo;InCity&rdquo;) is an expanding Puget Sound-based real estate property and asset management company overseeing both commercial and residential properties. Our portfolio of properties includes commercial and residential buildings of varying vintage, size, and complexity. Our mission is to maximize the return on investment for owners while always being fair and objective to tenants - while remaining fair and objective to tenants&mdash;the satisfaction of both is central to our success. As InCity continues to grow, the guiding principles of accountability and service remain at the core of our philosophy.The Resident Manager Assistant (RMA) supports one or more Resident Managers (RM&rsquo;s) in management of residential buildings. The position is responsible for various reporting responsibilities, assisting the team in all tenant related activities, and ensuring a safe and marketable residential portfolio. The role requires a &ldquo;roll up your sleeves mentality&rdquo; as well as being an active participant at each building.Key Responsibilities include, but are not limited to:&middot; Work directly with one or more Resident Managers, assisting in all duties assigned.&middot; Assist in preparing monthly status reports submitted to property owners&rsquo; AppFolio portal.&middot; Ensure all leasing paperwork has been properly drafted and entered into AppFolio.&middot; Perform a walk-through of each property no less than weekly and assess any immediate maintenance and/or preventative maintenance needs.&middot; Communicate with the accounting personnel to ensure accurate records, vendor charges, and accurate reporting of the financials; manage the process of coding expenses for each building.&middot; Assist the Resident Manager with managing InCity&rsquo;s key vendors.&middot; Assist the Resident Manager in investigating and resolving tenant and public complaints or other issues which may arise.&middot; Meet or exceed financial objectives by assisting in collecting rents and managing expenses.&middot; Assist the Resident Manager in ensuring rental properties are occupied; respond to vacancy inquiries and vacant space is advertised; post ads as needed to various websites (i.e., Craigslist, Zillow, etc.); follow up on 180-day notices (Seattle)&middot; Submit maintenance requests to Engineering; meet regularly to follow up on outstanding requests.&middot; Schedule or assist in scheduling and follow up to ensure completion on repairs.&middot; Analyze market conditions and rates; learn industry trends and market drivers.&middot; Become proficient in understanding local, state and federal tenant laws and regulations.Qualifications &amp; SkillsEssential:<ul><li>A strong interest in Property Management with previous experience working in a public facing role</li><li>At least 1 year of experience as a Resident Manager Assistant (or similar)</li><li>A minimum of High School or equivalent education</li><li>Proficient in Microsoft Office 365 (word, excel)</li><li>Excellent written and oral communication skills</li><li>Demonstrated leadership ability, team management, and interpersonal skills</li><li>Excellent analytical and organization skills</li><li>Expert in multi-tasking and triaging prioritization</li><li>Ability to maintain performance at a high level during stressful situations</li></ul>Preferred:&middot; Experience in AppFolio property management software&middot; Previous experience in Property Management as an on-site Resident Manager or Resident Manager Assistant&middot; Washington State Real Estate Broker&rsquo;s licensePay range and benefits: $25-$28 per hour, DOE. Discretionary bonus possible based on set objectives. Regular schedule is Tuesday-Saturday.Compensation may vary based on experience and qualifications. Medical benefits (including medical, dental, vision, Life, EAP and FSA) and 401(k) are available for the hired applicant subject to InCity&rsquo;s eligibility policies.Pay: $25.00 - $28.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Previous experience working in a public facing role</li></ul>Ability to Commute:<ul><li>Seattle, WA 98105 (Required)</li></ul>Work Location: In person

Residential Manager Assistant

Community Management Corporation

Position Site Property Manager Candidate must be dependable, experienced, multi-tasker, professional, willing to learn, able to follow directions and a team player. Must have a valid Driver's License and clean background screen for consideration. Pay rate depends on experience. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Full Time Schedule Monday - Friday Job Description Under the direction of your Regional Property Manager, you are responsible for the overall on-site operations of the apartment project. Your normal duties and responsibilities include but are not limited to the following: Secure approval for all advertising and marketing materials before placing such ads as directed by the agent, Community Management Corporation. Process applications by verifying eligibility; processing background screening and landlord history. Interview and approve applicants and maintain active waiting list. Periodically update the waiting list to confirm applicant status. Execute leases, certifications and unit inspections with the resident upon move-in and at anniversary date. Inspect all units per CMC policy to ensure lease compliance, assign Work Orders for any work noted, and charge tenants for damages, if applicable. Enforce Lease, House Rules, and any additional community rules. Initiate and maintain Resident Files and Maintenance Files on each apartment unit in accordance with HUD, RD and/or NCHFA and CMC guidelines. Process annual certifications by monitoring BP Collect rent and all other fees and charges when due and issue receipts. Send letters to residents for past due amounts, lease violations, inspections, or any other correspondence as needed and keep copy in resident file. Pursue eviction through Magistrate's Court when necessitated by severe lease violations such as non-payment. Deposit rents and security deposits daily in the project bank accounts and email copies of the validated deposit slips, BP Reports, and copies of checks to Property Accountant daily. Project mail should be checked and opened daily and date stamped when received. (Either on-site mailbox or Post Office Box) Process Accounts Payable in BP software on day bills arrive in office. Answer phones, resident questions, and hand out applications to prospective residents Prepare and submit Security Deposit Dispositions required attachments into BP within 15 days of moveout. Under certain circumstances and with Regional PM Approval, an estimate letter may be mailed. Prepare Work Orders in BP and supervise maintenance department to make sure work is completed. If work order is beyond maintenance scope, contact outside vendors and set up repairs. Prepare/submit via email &quot;Weekly Marketing Report&quot;, if applicable, to Regional Property Manager and designated administrative employee each Monday morning without fail. Authorize and/or make small office and maintenance purchases for the project by charge or with small petty cash fund, which Property Manager maintains. Maintain all replacement logs as stated in the CMC Maintenance Policy Handbook. Establish written emergency procedures for the property. Be prepared to handle emergency situations by having emergency information available, i.e., telephone numbers, names of contacts, location of cut-off valves for water and electrical sources, etc. Make arrangements for activities and social programs with outside agencies for the tenants; maintain good tenant and community relations. Routinely monitor the appearance of the property for curb appeal and maintenance or janitorial items needing attention. Benefits Vacation PTO Paid Holidays Medical Dental Vision Flexible Spending Account Dependent Care FSA Company Paid Life Insurance Company Paid Short Term Disability Insurance Rip Jef

Property Manager

Envolve Community Management, LLC

<div>Envolve Community Management, LLC owns and professionally manages apartment communities located in select markets throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to live.

Currently, we are searching for a Community Manager to work at St. Lukes Apartments in Richmond, VA.

DUTIES:
<ul>
<li>Frequent interaction with residents, proactively responding to their needs; focus on relationship development and resident retention.</li>
<li>Achieve the highest possible net operating income through implementation of effective cost control.</li>
<li>Develop yearly operating and capital budget plans.</li>
<li>Monitor and enforce resident lease obligations.</li>
<li>Understand and maintain strict adherence to State and Federal Fair Housing Laws.</li>
<li>Ensure that units/space conditions are in market ready condition.</li>
</ul>
<div>Responsible for rental collection and posting as well as inputting invoices. Other tasks as assigned.
 
 
QUALIFICATIONS:
 
 
<ul><li>Must have strong financial management skills and be well versed in budgeting, forecasting and cost control.</li></ul></div>
<ul><li>Ability to work effectively and lead the community staff
 </li></ul><ul><li>Must be proficient with Microsoft Office (Excel, Word, and Outlook)</li></ul>
<ul><li>Experience with OneSite, Yardi and/or eSite preferred, but not required.</li></ul>
<ul><li>High School diploma or equivalent; some college strongly preferred.</li></ul>
<ul><li>Minimum of 3 years as a Community Manager or Assistant Community Manager required.</li></ul>

Tax Credit and HUD/HAP knowledge is required.

Accountable for all aspects of the day to day operation of assigned property.

BENEFITS: &bull;Medical, Dental and Vision Insurance &bull;Short and Long Term Disability Plans &bull;Company Paid Life Insurance &bull;Discretionary Apartment Discounts &bull;401k Plan &bull;Paid holidays &bull;Paid Time off
 
 
Background Screening and Drug Test Required

EOE Minorities/Females/Disabled/Veterans

IND1</div>

Community Manager

29th Street

<div>From the West Coast to the East Coast and everywhere in between, 29th Street Property Management manages diverse multifamily properties. Ranging from high-end luxury assets to small-scale properties, 29th Street continues to grow. Our multi-billion-dollar collection of properties across the nation gives us an opportunity to continue to diversify our community portfolio, making us a multifamily industry leader.
We offer a competitive benefits package of: 15 Paid Vacation Days, 6 Paid Sick Days, 11 Paid Holidays, Immediate Eligibility for Medical, Dental and Vision Insurance, Heath Savings Account, Short Term Disability, Basic Life Insurance, Pet Insurance, 401K and more! Come join our growing team!
SUMMARY OF POSITION:
The Community Manager is responsible for supervising, controlling, and planning the day-to-day activities of the apartment community. They are also responsible for the implementation of company policies, procedures and programs that will assure a well-managed, well-maintained property within established management operations and assuring compliance with all regulatory agencies and investors.
ESSENTIAL JOB FUNCTIONS:<ul><li>
Customarily and regularly exercises discretion and independent judgment in defining and achieving property objectives and has primary responsibility for evaluating those objectives and making recommendations for changes to property structure, management, and goals.</li><li>
Responsible for renewal offers to residents prior to lease expirations.</li><li>
Responsible for creating and posting 10-day notices and small balance letters for non-payment of rent and sending in late fees .</li><li>
Overseeing finalized paperwork for Move Out Review and submitting to Haven Residential.</li><li>
Ensures work orders are entered and closed out timely.</li></ul>
Resident Management:<ul><li>
Constantly strive to achieve a 95% or higher collected occupancy rate.</li><li>
Strive to renew 100% of all Resident leases at or close to market rents and 30 days prior to expiration of existing lease. Use the budgeted rent schedule or approved prices from Management Company.</li><li>
Be the first point of contact for residents.</li><li>
Perform duty of showing, accepting application and completing the lease process for current and future available units.</li><li>
Ensure that all applications are completed accurately and processed according to the guidelines in the section Applications/Applications/Move-ins.</li><li>
Ensures all leases and applications are submitted immediately upon completion with appropriate deposit dollars.</li><li>
All leases must be fully signed and money paid prior to issuance of property keys and access codes.</li><li>
Complete resident move-in and move-out checklists with residents.</li><li>
Complete the vacate settlement statement and return it and all lease copies to the office within one week.</li><li>
Complete weekly activity summary and time log and submit as required each week to the Regional Manager.</li><li>
Maintain confidentiality on all matters pertaining to the property, ownership, and residents.</li><li>
Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other federal, state and local laws pertaining to Multi-family housing.</li><li>
Comply with all the practices and procedures as outlined in the Haven Residential Operations and Policy Manual.</li><li>
Document and log all maintenance requests.</li><li>
Monthly and weekly financial reporting</li></ul>
Marketing:<ul><li>
Study the surrounding market, noting trends and opportunities with respect to such items as utilities, parking, value-added services and community needs.</li><li>
Complete property surveys of neighboring properties focusing on amenities, rents, concessions and property curb appeal.</li><li>
Conduct open houses and participate in other events as requested by Corporate Managers.</li><li>
Distribute all resident communications as needed (newsletters, notices, etc.)</li><li>
Design, recommend to Regional Manager and implement approved resident retention and incentive programs.</li><li>
Post vacant apartments on Craigslist and other suitable and approved marketing venues as defined by Management Company.</li></ul>
Employee Management:<ul><li>
Customarily and regularly directs the work of a minimum of two full-time team members.</li><li>
Responsible for monitoring and evaluating team member performance and have primary authority for providing recommendations as to hiring, firing, promotion and other changes of status of team members within the property.</li><li>
Provide mentoring and training to enhance employee value</li><li>
Provide quick and decisive disciplinary action when required.</li><li>
Monitor, record, and ensure proper time reporting, quality / efficiency for work completion, and follow-up make ready completion.</li><li>
Regular management of employee needs, training of certifications and overall teamwork.</li></ul>
REQUIRED SKILLS / ABILITIES 
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they are able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:<ul><li>
Superior organization and communication skills.</li><li>
Ability to provide courteous and professional service to residents, team members and supervisors.</li><li>
Ability to maintain courteous and professional relations with vendors and other service providers.</li><li>
Must be honest in time reporting.</li><li>
Reliability is a must.</li><li>
Knowledge of Microsoft Office products (Excel, Word, PowerPoint, etc.).</li><li>
Valid driver's license may be required.</li></ul>
EDUCATION AND EXPERIENCE<ul><li>
Educational degree not required.</li><li>
At least one year of experience preferred.</li></ul>
#HRP</div>

Community Manager-Renata on Fredericksburg

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