resident service coordinator

East Bay Asian Local Development Corporation

<div><b>Make a Difference in Oakland - Join EBALDC in Building Healthy, Vibrant Communities as </b>Senior Resident Services Coordinator &ndash; California Hotel (Oakland, CA)<br>
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East Bay Asian Local Development Corporation (EBALDC) is a nonprofit community development organization that has been building healthy, vibrant, and safe neighborhoods in Oakland and the East Bay for over 50 years.<br>
<br>
<b>About the Role</b><br>
The Senior Resident Services Coordinator will be based at the historic California Hotel, a landmark affordable housing community that includes Permanent Supportive Housing (PSH) units. This full-time leadership role supports residents with housing stability, food security, and community connection while partnering with onsite case managers, the County of Alameda, and the Alameda County Community Food Bank.<br>
<br>
We are seeking someone who brings compassion and grace, while also maintaining clear boundaries and professional judgment. The ideal candidate will understand the unique dynamics of PSH and Oakland&rsquo;s diverse communities.<br>
<br>
<b>Position Summary</b><br>
The Senior Resident Services Coordinator (SRSC) plays a key leadership role in supporting residents at the historic California Hotel. This position requires demonstrated experience working with formerly homeless individuals, people with mental health challenges, and other vulnerable populations, ensuring residents are treated with dignity and respect while maintaining healthy boundaries.<br>
<br>
The SRSC will act as a bridge between EBALDC residents, Property Management, and third-party service providers&mdash;including onsite case management partners, the County of Alameda, and the Alameda County Food Bank. The SRSC will provide direct resident support, build community engagement, coordinate services, and foster collaborative partnerships that strengthen housing stability and build a resilient community for all residents.<br>
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<b>REQUIREMENT: </b><b>Languages Required:</b> English (speaking, reading &amp; writing)<br>
<b>Key Duties &amp; Responsibilities</b><br>
<b>Resident Support &amp; individual Assistance (60%)</b><ul><li>
Provide individualized support with housing stability, public benefits, employment readiness, and budgeting.</li><li>
Respond to resident concerns, including mediation, crisis intervention, and conflict resolution.</li><li>
Partner with onsite case managers and external service providers to ensure wraparound support for residents.</li><li>
Use trauma-informed approaches in responding to behavioral health needs, including de-escalation and mental health crisis intervention.</li><li>
 Support residents experiencing food insecurity by coordinating food bank programs and connecting to nutritional supports.</li></ul><b>
Community Engagement &amp; Leadership development (15%)</b><ul><li>
Develop inclusive resident engagement strategies through one-on-one outreach, meetings, and events.</li><li>
 Facilitate resident community activities that strengthen relationships, reduce isolation, and promote mutual support.</li><li>
 Connect residents with civic engagement and leadership opportunities, including EBALDC&rsquo;s Resident Leadership Council.</li><li>
 Mentor emerging resident leaders and support their development as advocates for community change.</li></ul><b>
Partnership &amp; Property Management Coordination (15%)</b><ul><li>
 Maintain strong collaboration with Property Management to support residents at risk of eviction or experiencing safety issues.
</li><li>Conduct monthly meetings with Property Management to assess resident needs, review referrals, and discuss community concerns. Maintain documentation of meetings.</li><li>
 Plan and coordinate property-wide resident meetings, community-building activities, and service-related events.
</li><li><ul><li>Develop partnerships with local organizations to enhance resident services, education, and community-building opportunities.
 </li></ul></li><li>Work closely with Property Management to assist residents at risk of eviction, offering support, intervention strategies, linkages and referrals to community-based services.</li><li>
Build and sustain partnerships with local organizations (mental health providers, workforce programs, advocacy groups) to expand resident support networks.</li></ul><b>
Data Management &amp; Reporting (10%)</b><ul><li>
Track resident outcomes using EBALDC data systems, ensuring accurate case notes and reports.</li><li>
 Support funding proposals and grant reporting with program data, success stories, and resident feedback.</li><li>
 Maintain up-to-date records of resident interactions and service referrals.</li><li>
 Maintain accurate documentation of services, progress notes, and referrals while ensuring compliance with HIPAA and organizational standards.
 </li><li>Ensure compliance with data tracking requirements and confidentiality standards.</li><li>
 Prepare and submit required reports and participate in quality assurance initiatives.</li><li>
 Assist in evaluating program effectiveness and recommend improvements.
 </li><li>In collaboration with Resident Services Manager, develop and implement annual logic model for assigned properties.
 </li><li>Report incidents such as child, dependent adult, and elder abuse in accordance with state law</li></ul><b>
Core Competencies</b><br>
1. PSH &amp; Vulnerable Populations Expertise &ndash; Experience working with individuals with histories of homelessness, trauma, and behavioral health challenges.<br>
2. Cultural Humility &amp; Community Knowledge &ndash; Deep understanding of Oakland&rsquo;s cultural, social, and historical context.<br>
3. Partnership &amp; Collaboration &ndash; Skilled in building and sustaining partnerships with agencies and service providers.<br>
4. Crisis Response &amp; Conflict Resolution &ndash; Ability to de-escalate crises using trauma-informed practices.<br>
5. Leadership &amp; Mentorship &ndash; Experience guiding junior staff and resident leaders.<br>
6. Organizational &amp; Reporting Skills &ndash; Strong documentation, data entry, and reporting skills.<br>
<br>
<b>Qualifications</b><ul><li>
Minimum of 4&ndash;6 years of experience in social services, with at least 2 years working in PSH or with similar populations.</li><li>
Bachelor&rsquo;s degree in social work, psychology, public health, or related field (equivalent experience considered).</li><li>
Experience partnering with external agencies and service providers.</li><li>
Strong written and oral communication skills; bilingual ability in Spanish, Cantonese or other languages is highly desirable.
</li></ul><ul><li>Proficiency with Microsoft Office and database management systems.
</li><li>CPR/First Aid certification (training provided if not current).
</li><li>Ability to pass DOJ and other required background checks.
</li></ul><b>Salary Range</b><b>:</b><b> </b><b>Senior RSC $58,000-$69,000(Annually)</b><br>
<b>What You&rsquo;ll Do</b><ul><li>
Provide direct support to residents around housing stability, public benefits, employment readiness, and budgeting.
 </li><li>Partner with case managers, service providers, and local agencies to strengthen wraparound supports.
 </li><li>Coordinate food security programs and connect residents with community resources.</li><li>
 Build resident leadership and foster a sense of community through engagement activities.</li><li>
 Collaborate closely with Property Management to identify and support residents at risk of losing housing.<br>
<br>
<b>Why Join EBALDC?</b></li><li>
 Competitive salary and benefits package</li><li>
 Ongoing training and professional development</li><li>
 A supportive, diverse, and inclusive workplace</li><li>
 The chance to make a real difference in the lives of Oakland residents</li></ul>
We&rsquo;re hiring! EBALDC is seeking a compassionate, mission-driven Senior Resident Services Coordinator for the historic California Hotel in Oakland. Bring your PSH experience, community knowledge, and passion for equity to a team dedicated to housing stability and resident empowerment.<br>
<br>
 Full-time role | Oakland, CA | ❤️ Make an impact<br>
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<b>Benefits and Other Information</b><br>
EBALDC offers excellent benefit. EBALDC pays up to 100% of employee premiums and 60% of dependent premiums for Medical, Dental, Vision, LTD and Life, EAP, Retirement, Paid Time Off, CA Paid Sick Leave, Holidays and Wellness Days off for all eligible employees.<br>
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<b>Equal Employment Opportunity</b>: Equal employment opportunity in full compliance with applicable law will be provided to all persons without regard to age, marital status, religion, gender, sexual orientation, gender identity, race, creed, color, national origin, mental or physical disability (including but not limited to AIDS and ARC) military or military veteran status, or other characteristics protected by law.<br>
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<b>Diversity, Equity, and Inclusion (DEI):</b><b> </b>We believe our commitment to building healthy, vibrant and safe neighborhoods through community development is strengthened when we pursue diversity, equity, and inclusion as both agency values and practices.<br>
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<b><i>This position qualifies for the federal Public Service Loan Forgiveness (PSLF) program.</i></b><i> As a nonprofit employer, EBALDC is a qualified organization under the PSLF program, which may allow eligible employees to receive forgiveness on certain federal student loans after meeting program requirements.</i><br>
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<b>**All candidates will be subject to a background check as a condition of employment**</b><br>
Please NO PHONE CALLS!<br>
EBALDC is an EOE Employer<p>
</p><p>qxWgCFfRyJ</p></div>

Senior Resident Services Coordinator

Onni Group

<div><p><b>Job Description:</b></p><p>
The Resident Services Coordinator is the face person of our property management team and ensures the overall quality of our resident&rsquo;s experience meets the company&rsquo;s established standards and complies with all applicable laws.</p><p></p><p><b>
Perks &amp; Benefits:</b></p><ul><li>
Competitive pay and a Comprehensive Benefit Package</li><li>
Health Saving Account, Flexible Saving Account, Employee Assistance Program</li><li>
Annual Education Allowance</li><li>
Generous Referral Program</li><li>
Fun and collaborative company culture with lots of team-building events</li><li>
Friends and Family rates for Level Hotels &amp; Furnished Suites, The Opus Hotel and The Emily Hotel</li></ul><p></p><p><b>
What Will You Do?</b></p><ul><li>
Supports the Assistant Property Manager with renewals, rent collection, service request completion, customer service phone calls, file organization &amp; accuracy, resident communication &amp; inquiries, lease contract questions/changes and other administrative duties.</li><li>
Foster resident retention through exceptional day to day resident interactions via in-person, phone call/voicemail and email communication to encourage positive online reputation reviews.</li><li>
Take ownership of resident concerns with solutions-oriented and caring attention while seeking manager support in a timely manner.</li><li>
Schedule move-in and moves out inspections with residents.</li><li>
Assist with managing all move-in and move-out calendars while keeping management software up to date.</li><li>
Coordinate move-in orientations and conduct orientations in a way that promotes owner reputation and provides superior customer satisfaction.</li><li>
Schedule freight elevator for move-ins and move-outs.</li><li>
Organize and manage inventory list of products used by leasing and management such as collateral, access devices, move-in amenity products, etc.</li><li>
Assist residents with adding rentable items such as parking spaces, EV parking, storage lockers, storage rooms, and amenity reservations when necessary.</li><li>
Perform all duties of a Leasing Coordinator as needed to the benefit of the property.</li><li>
Support the leasing team with the assistance of file checklist tasks in anticipation of new leases.</li><li>
Shop competitive properties.</li><li>
Assist with company/vendor sponsored resident events.</li><li>
Assist with community wide e-blasts, residential notices, and elevator displays.</li><li>
Maintain exceptional standards of leasing office, tour path, and model apartments.</li><li>
Review unit turn requirements with supervisor prior to move-ins.</li><li>
Complete move-in requirements &amp; packets, final inspection of apartments prior to new move-ins and conduct move-in apartment inspections with new residents.</li><li>
Prepare and distribute move-in gifts for all new residents moving in.</li><li>
Provide exceptional service to customers, vendors, and colleagues.</li><li>
Promote and participate in Company sponsored training programs and ensures the participation of all maintenance staff as required.</li><li>
Handle resident issues, conflicts, and complaints professionally and escalate to management when appropriate.</li><li>
Assist with LEVEL reservations and ensures the unit is ready for the guest and ensures they are properly checked in HMS.</li><li>
Works closely with the LEVEL team with all reservations, including last minute reservations</li><li>
Comply with company&rsquo;s policies and procedures, safety rules and regulations, and all applicable local, state and federal laws.</li><li>
Complete all training provided by the company with regards to accounting, fair housing, marketing, leasing, customer service, etc.</li><li>
Perform other duties as required.</li></ul><p></p><p><b>
What You Bring:</b></p><ul><li>
High School Diploma or equivalent required</li><li>
Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook</li><li>
Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties</li><li>
Excellent interpersonal, oral, and written communication skills</li><li>
Excellent writing, proofreading, and editing skills</li></ul><p></p><p><b><br>
Salary Range:</b></p><p>
$22.84 to $25.00 USD</p><p></p><p><b><br>
About The Company:</b></p><p><b>
Onni</b></p><p>
For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.</p><p></p><p><b><br>
AI Use:</b></p><p>
This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.</p><p></p><p><br>
All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.</p><p></p><p><b><br>
How To Apply:</b></p><p><i>
Please apply through the link on the job posting and attach your resume and any other required documents.</i></p><p><i>
We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.</i></p></div><p></p>

Resident Services Coordinator

State of Arkansas

<div></div><div><div><div><div><div><div><b>Date: </b>Mar 19, 2026
</div></div></div></div><div><div><div><div><b>Req ID: </b>55969
</div></div></div></div><div><div><div><div><b>Location:
</b>Little rock, AR, US, 72205
</div></div></div></div><div><div><div><div><b>Category: </b>AR DEPT OF HUMAN SERVICES
</div></div></div></div><div><div><div><div><b>Anticipated Starting Salary: </b>$35,610.02
</div></div></div></div><div></div><div><div><div><div><div><b>Position Number: 22099969</b><br>
<b>County: Pulaski</b><br>
<b>Posting End Date: March 26, 2026</b></div><div><br>
<b>
 </b>This position is located at the Arkansas State Hospital, a 24/7 behavioral health facility, in Little Rock.</div><div><br>
The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.</div><div></div><div><div><div><div><br>
Position Information</div>
</div><div><div><b>
Job Series:</b> Residential Care &ndash; Career Path</div><div><b>
Classification:</b> Residential Care Coordinator</div><div><b>
Class Code:</b> PRC03P</div><div><b>
Pay Grade:</b> SGS02</div><div><b>
Salary Range:</b> $35,610 - $52,703</div></div></div><div><div><div>
Job Summary</div>
</div><div>The Residential Care Coordinator is responsible for overseeing the coordination of care services within a state-operated residential care facility. This position ensures that residents receive individualized, high-quality care by collaborating with staff, healthcare providers, and family members.</div></div><div><div><div>
Primary Responsibilities</div>
</div><div>Implement, and monitor individualized care plans to meet the medical, emotional, and social needs of residents. Ensure residents attend appropriate medical appointments, therapy sessions, and support services. Advocate for residents by addressing concerns, needs, and preferences in a timely manner. Maintain accurate and confidential records of resident care plans, progress notes, and incident reports. Ensure compliance with Arkansas state laws, Medicaid requirements, and facility policies. Assist in conducting assessments and evaluations to determine resident eligibility for services. Monitor and report changes in resident conditions to the appropriate supervisors and healthcare providers. Respond to emergency situations and behavioral crises by implementing de-escalation strategies. Work with mental health professionals to develop behavior intervention plans as needed. Assist with daily operations, ensuring a safe, clean, and structured living environment. Participate in facility inspections, audits, and quality improvement initiatives.</div></div><div><div><div>
Knowledge and Skills</div>
</div><div>Ability to manage multiple residents' care plans and track service progress. Strong attention to detail and accuracy in record-keeping and documentation. Ability to prioritize tasks and meet deadlines in a fast-paced environment. Knowledge of person-centered care, trauma-informed practices, and behavioral health services. Ability to assess and advocate for resident needs effectively. Excellent verbal and written communication skills for working with residents, families, and teams. Strong ability to mediate conflicts, de-escalate situations, and foster positive relationships. Familiarity with Arkansas state regulations, Medicaid guidelines, and facility policies regarding residential care. Ability to respond effectively to emergencies, medical incidents, or behavioral crises. Strong problem-solving and decision-making skills to address resident concerns and facility challenges.</div></div><div><div><div>
Minimum Qualifications</div>
</div><div><div>
At least one year of experience in social services, behavioral health, healthcare, psychology or a related field.</div><div><b><i>
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee&rsquo;s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.</i></b></div></div></div><div><div><div>
Licensure/Certifications</div>
</div><div>N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.</div></div></div><div><b><i>
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.</i></b></div></div></div></div></div></div></div><p></p>

RESIDENTIAL CARE COORDINATOR

Woodlands Senior Living

<div>Description:
<p>
Do you have experience in Healthcare and are looking for the next step? Do you enjoy direct care but seek more administrative work? If you are pursuing a rewarding career within a supportive workplace, consider joining our team - we offer the opportunity to improve the lives of others while fulfilling your own career goals. Hiring immediately!</p><p>
Woodlands Senior Living is a Maine-based, family-owned-and-operated organization that provides the people of Maine a trusted partner in assisted living and memory care. Our mission is to make each day the best day possible for every resident we serve. Our teammates are committed to high standards of behavior to deliver the highest quality of care and provide a safe and inclusive work environment.</p><p>
What you will do as a Resident Assessment and Service Plan Coordinator:</p><ul><li>
Use the current resident assessment instrument (RAI) and designated company assessment-related forms and data sources, complete each resident&rsquo;s comprehensive assessment in a timely manner.</li><li>
Ensure the accuracy of RAI coding including, but not limited to, the coding for all payment items to achieve targeted case mix averages and avoid errors.</li><li>
Participate in the Department of Health and Human Services&rsquo; (DHHS) monthly MDS-RCA forum calls.</li><li>
Coordinate the development of each resident&rsquo;s comprehensive, individualized service plan to provide services in accordance with each resident assessment and identified needs.</li><li>
Facilitates each resident&rsquo;s service plan team meeting with the resident, family member and caregivers to discuss resident needs, goals and interventions.</li></ul><p>
The benefits to join the team:</p><ul><li>
Vacation and holiday pay because you deserve time to relax and recharge</li><li>
Perfect attendance bonus to recognize your dedication and commitment</li><li>
Referral bonus to show our appreciation for seeking new team members</li><li>
Tuition assistance because we believe in the investment of your growth and success</li><li>
Health, dental, vision and supplemental benefits to support your health</li><li>
401(k) savings and investment plan to prepare for your future</li></ul>
Requirements:
<p>
What you&rsquo;ll bring to the role:</p><ul><li>
Must be at least 21 years of age</li><li>
Must provide proof of immunization/immunity to MMR, Varicella and Influenza</li><li>
A current, valid license to operate a vehicle in the state of Maine and a driving record that is satisfactory to the company may be required</li><li>
Strong command of the English language with the ability to follow oral and written instructions with precision</li></ul></div>

Resident Assessment & Service Plan Coordinator

Sapphire Health Services

Full-time
<br><br>
Day Shift
<br><br>
This position has Medication system and Med room oversight as its primary responsibilities.:
<br><br>
<b>JOB SUMMARY::</b><br>
A Resident Care Coordinator will work closely with the Health Services team in our Community Based Care facility to ensure the quality care of all residents. This position plays an important part of organizing and assisting with training new care staff and provide ongoing mentorship to our current employees.
<br><br>
<b>RESPONSIBILITIES:</b><br>
<ul>
<li>Coordinates onboarding and orientation for new employees</li>
<li>Act as lead trainer for care team (including Caregivers and Med Techs)</li>
<li>Overseeing on-going training for all staff</li>
<li>Reviews assignments with Executive Director and Director of Health Services</li>
<li>Works with residents on activities of daily living while encouraging self-care and independence</li>
<li>Assist leadership with putting together staff schedules</li>
<li>Document any resident change of condition</li>
<li>Willing to cover shifts when needed</li>
<li>Other Duties as Assigned</li>
</ul>
<b>REQUIREMENTS:</b><br>
<ul>
<li>Must be 18 years of age</li>
</ul>
<b>EMPLOYEE BENEFITS:</b><br>
Benefits of being a Sapphire Health Services employee include, but is not limited to:
<br><br>
<ul>
<li>PTO</li>
<li>401(K)</li>
<li>Medical/Health Insurance</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Birthday/Holiday Pay</li>
<li>Wellness Fund</li>
<li>Uniform Fund</li>
<li>Longevity Bonuses</li>
<li>Quarterly Vacation Drawing</li>
<li>Tuition Reimbursement</li>
</ul>
<b>HOW TO APPLY:</b><br>
At Sapphire Health Services we are dedicated to creating a supportive and enriching environment for both our residents and our team members. If you are a passionate healthcare professional looking to make a difference in the lives of residents, we encourage you to apply!
<br><br>
<b>Address:</b> 872 Golfview Dr., Medford, OR 97504
<br><br>
<b>WHO WE ARE:</b> Located in Southern Oregon, Sapphire Ridgeview in Medford sits between bright green popular golf courses and views of snow capped mountains. We are a unique 51 apartment community serving the average age of 40-60 year old residents who are physically or mentally disabled and demonstrate behavioral tendencies. Sapphire provides on going training, tuition reimbursement, competitive wages and generous incentives to all employees.
<br><br>
<b>OUR MISSION:</b> TO PROMOTE THE HIGHEST QUALITY OF LIFE FOR OUR RESIDENTS, STAFF AND COMMUNITES WE STRIVE TO TREAT THEM ALL WITH THE GREATEST CONSIDERATION.:

Resident Care Coordinator

Savoy Life

<div><div><p>Savoy Life is a distributed senior living platform focused on bridging the gap between senior living communities and healthcare. With a team of specialized clinicians, including nurses and geriatricians, Savoy Life offers a tech-enabled solution that empowers senior living operators to do their jobs more effectively and efficiently so they can move residents into their communities faster and keep them healthier for longer.</p></div><p><b>
Location: </b>Travel within Lewiston / Moscow, ID &amp; Pullman, WA</p>
<p><b>
Work Schedule:</b> Full-time</p>
<p><b>
Note</b> this role is mostly in various senior living settings and may include varying levels of drive time during the day to these senior homes and communities. Job is 8am-5pm plus drive time prior to 8am to the first senior and drive time after 5pm from the last senior's home.</p>
<p><b>
About Savoy Life:</b></p>
<p>
Savoy Life is a technology-enabled healthcare services startup focused on making healthcare work for seniors and their caregivers. We exist because the senior population is exploding, medical spend is already out of control, and poorly coordinated care is wasting tens of billions of dollars every year. At the same time, the two resources we need most to address this problem - caregivers and primary care providers - are stretched thinner than ever.</p>
<p>
Savoy aims to make aging better by restoring agency to seniors and integrating caregiving into the heart of healthcare to allow seniors to spend more quality days at home - and fewer days in the hospital. Today, this includes going into individual homes as well as partnering with senior living communities to coordinate and manage clinical gaps for these seniors, their caregivers, and the care ecosystem. Savoy deploys a team of clinical experts both in-person and virtually paired with proprietary technology to drive clinical outcomes &ndash; without disrupting the current care.</p>
<p><b>
Position Overview:</b></p>
<p>
Savoy Life is seeking a dedicated Resident Care Coordinator (RCC) to provide clinical and operations support to seniors in and around Lewiston / Moscow, ID &amp; Pullman, WA. The Resident Care Coordinator will work closely with an assigned Savoy Life RN as well as well as a Savoy provider to provide healthcare to seniors in various settings including senior living (assisted living, independent living, memory care units) as well as individual homes with potential for other settings as well (such as adult family homes).</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li><b>Care Delivery Back Office Support
</b><div><ul><li>Schedule various patient visits in the EHR to optimize the RN and APP's time while coordinating with patient and caregiver needs</li></ul>
<ul><li>Answer inbound calls, text messages, and voicemails in a professional and timely manner</li></ul>
<ul><li>Monitor and manage inbound and outbound faxes</li></ul>
<ul><li>Enter data, scan files, and print files as needed to support patient care and maintain updated historical records in the EHR in an organized and timely manner</li></ul>
<ul><li>Identify and manage health plan insurance for residents</li></ul>
</div></li><li><b>Care Coordination Support</b>
<div><ul><li>Support the RN and Advance Practice Provider (APP) by coordinating patient care to drive patient outcomes</li></ul>
<ul><li>Work with the local Savoy team to collaborate with other community resources that aid in Savoy's goals of supporting patient care</li></ul>
<ul><li>Manage facilitated telehealth visits with Savoy's virtual provider via a tablet</li></ul>
<ul><li>Support the ongoing care with direct RCC-led resident visits</li></ul>
<ul><li>Manage communications and foster positive relationships with patients as well as others involved including caregivers, families, primary care providers, specialists, pharmacies, and senior living community staff</li></ul>
<ul><li>Drive engagement with eligible residents, POAs, and families through education on Savoy's offering to get consent forms signed</li></ul>
</div>
</li></ul><p><b>Qualifications:</b></p>
<ul>
<li>High School Diploma / GED (or higher)</li>
<li>2+ years of experience in healthcare with a focus on care coordination and healthcare administrative support</li>
<li>Medical Assistant, Patient Care Technician, or equivalent certification preferred, otherwise 5+ years of healthcare experience</li>
<li>Experience in geriatric care or senior living community is highly desirable</li>
<li>Must possess a valid and current driver's license &amp; be comfortable driving around to different senior home settings including senior living communities as well as individual homes and beyond</li>
<li>Excellent electronic medical record (EMR) documentation skills and general comfort leveraging various technologies to support day to day work</li>
<li>Ability to juggle many tasks and switch between visiting with residents and coordinating behind the scenes</li>
<li>Purpose-driven with a positive attitude to contribute towards a strong culture and passionate about improving senior living</li>
<li>Flexibility to adapt to a dynamic and growing startup organization as the role and company evolve</li><br>
</ul>
<p><b>Benefits:</b></p>
<ul>
<li>100% employer paid, comprehensive health care including medical, dental, and vision for you and your family</li>
<li>Paid maternity and paternity for 14 weeks at employees' normal pay</li>
<li>Unlimited PTO, with management approval</li>
<li>Opportunities for professional development and continued learning</li>
<li>Optional 401K, FSA, and equity incentives available</li></ul><br>
<p></p>
<p><b>
Hourly Rate: $20 - $25</b></p><br>
<p></p>
<p><b>
Mission</b><br>
We make healthcare <i>work</i> for seniors and their caregivers.</p>
<p><b>
Vision</b><br>
To make aging better for everyone by restoring agency to seniors and integrating caregiving into the heart of healthcare&mdash;so that every moment leads to smarter decisions, greater dignity, and better outcomes.</p>
<p><b>
Values</b><br>
<b>Engage</b><br>
We foster genuine human connections by listening deeply, building trust, and approaching every interaction with empathy and respect&mdash;always assuming positive intent.<br>
<b>Empower</b><br>
We lift seniors, caregivers, and our team by embracing change, encouraging autonomy, and going above and beyond to support meaningful choice and confidence.<br>
<b>Simplify</b><br>
We cut through complexity to create clear, accessible, and compassionate care&mdash;imagining new ways to make healthcare work better for everyone.</p><div><p>
We're an Equal Opportunity Employer: You'll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.</p>
<p></p>
<p><b><i>Applicant Data Disclosure</i></b></p>
<p><i>
By submitting an application, you acknowledge that Red Cell Partners, LLC (&quot;Red Cell&quot;) uses third-party service providers to facilitate its recruitment and hiring processes. These providers include applicant tracking systems, candidate verification platforms, and fraud detection tools (collectively, &quot;Hiring Platforms&quot;). Your application materials, including your r&eacute;sum&eacute;, cover letter, work samples, responses to application questions, and any other information you submit, may be transmitted to and processed by these Hiring Platforms for the following purposes:</i></p>
<ul>
<li><i>Managing and administering your application throughout the hiring process;</i></li>
</ul><ul><li><i>Verifying the accuracy and authenticity of application materials, including by cross-referencing information you provide against publicly available sources and proprietary databases;</i></li>
<li><i>Identifying indicators of potentially fraudulent, fabricated, or materially misleading application content, including but not limited to discrepancies between submitted materials and publicly available professional profiles, geographic anomalies, and fabricated work histories.</i></li>
</ul>
<p><i>Applications that are flagged through this process as containing indicators of fraud or material misrepresentation may be declined from further consideration. If you have questions about the status of your application or the evaluation process, please contact </i><i>talent</i><i>@redcellpartners.com</i><i>.</i></p>
<p><i>
Red Cell requires its Hiring Platform providers to process your information solely for the purposes described above and in accordance with applicable law. Your information will be retained only for as long as necessary to fulfill these purposes and any applicable legal obligations, after which it will be deleted in accordance with Red Cell's data retention policies.</i></p>
<p><i>
For more information about how your data is used, please refer to our Privacy Policy and Applicant Privacy Notice.</i></p></div></div><p></p>

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