resident services coordinator

Volunteers of America

<div><h1 class="jobSectionHeader">JOB SUMMARY
</h1>Resident Services Coordinator I (RSC I) is responsible for developing, coordinating and monitoring the individual program plan for each resident assigned to them. This includes the intake-assessment-program review team process, employment-vocational-educational activities, and progress and treatment activities.
RESPONSIBILITIES<ul><li>
Conduct intake procedures with assigned residents (e.g., review BOP regulations, Agency/program policies, rules &amp; regulations regarding employment, privileges, contraband, conduct).</li><li>
Work with assigned resident(s) to develop &amp; implement individual program plans, goals, &amp; meet with residents on an on-going basis to ensure compliance (e.g. review program reports, logs regarding conduct, completion of assigned tasks, incident reports).</li><li>
Supervise, monitor, and document the needs of assigned residents identifying and coordinating appropriate activities and participation, in-house and in the community, including educational/vocational/ employment acquisition and performance activities. Ensure compliance with VOAC policies and procedures, and Federal Bureau of Prisons.</li><li>
Participate as needed in the provision of programs groups/classes, including counseling programs, T-DAT and out-patient treatment programs.</li><li>
Coordinate and monitor resident releases from VOAC including the development and verification of community release plans in compliance with program procedures.</li><li>
Maintain complete resident files on each assigned resident in compliance with program procedures, Federal Bureau of Prisons and ACA standards.</li><li>
Document and record case activities and reports via the electronic case management database; review case files to ensure on-going audit-ready status.</li><li>
Participate in Program Review Team Meetings.</li><li>
Act as an advocate for assigned resident(s) with outside entities, which provide needed programs &amp; services (e.g., housing, employment, alcohol, substance abuse, prescription drugs) in order to determine client eligibility, ensure program criterion are met, identify barriers to success and ways to overcome such.</li><li>
Perform coverage duties as needed (e.g., conduct alcohol/drug testing, issue incident reports, maintain logs, files, records; screen visitors; respond to inquiries from family members, probation/parole authority authorities regarding violations).</li><li>
Drive on company business and/or transport clients as required.</li><li>
Participate in the provision of pre-service and in-service training for staff as directed.</li><li>
Participate in 40 hours of annual training as mandated by VOAC, Federal Bureau of Prisons and ACA. New candidates must complete 120 hours of employment within the first year of employment.</li><li>
Maintain and demonstrate working knowledge of VOAC policies, procedures and operational procedures, as well as contractual obligations established by Federal Bureau of Prisons and ACA standards.</li><li>
Attend staff meetings and other VOAC work-related meetings and functions.</li><li>
Assist in ensuring the facilitys compliance with the American Correctional Associations standards for accreditation.</li><li>
Represent the program to the public, community agencies, and funding sources, professionally and appropriately.</li><li>
Perform other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</li></ul>
EFFECT ON END RESULT<ul><li>
To maintain and improve resident programs and services.</li><li>
Enhancement of resident participation in the program and its services such that their individual needs can be met.</li><li>
To implement successful release planning to ensure residents smooth transition to community life.</li><li>
To facilitate and monitor residents participation and successful completion of the program.</li><li>
To assist in the operation of the facility to meet program goals and objectives appropriate to the needs of the residents and the requirements of the Federal Bureau of Prisons and American Correctional Association</li></ul>
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
<h1 class="jobSectionHeader">REQUIREMENTS</h1><ul><li>
The RSC I position requires a Bachelors Degree in a field of human services, criminal justice, social work or other related field.</li><li>
With 1 year of employment experience in human services, corrections, or community- based services provision with various populations is required.
</li><li>Experience with community corrections services is preferred.</li><li>
RSC I candidates should possess effective oral and written communication skills.
</li><li>Ability to develop effective working relationships with residents, staff and community partners are also required.
</li><li>Strong organization skills, problem-solving skills and judgment are desired.
</li><li>Preference will be given to those with proven record keeping, report writing skills and other case management skills.
</li><li>The successful candidate must also have a working knowledge of computer word processing and spreadsheet programs.</li></ul>
OTHER<ul><li>
This position may require driving a company and/or personal vehicle. Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.<ul><li>
Valid drivers license in jurisdiction of residence</li><li>
Valid vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle)</li><li>
May be required to drive a van</li></ul></li><li>
Acceptable Criminal background check</li><li>
Negative Drug and Negative Tuberculosis screening</li><li>
CPR/First Aid Certification must be acquired within 60 days of employment and maintained once employed.</li></ul>
PHYSICAL REQUIREMENTS
The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
<ul><li>The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
</li><li>The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.</li><li>
Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.</li><li>
Operating office equipment requiring continuous or repetitive hand/arm movements.
</li><li>The ability to remain in a sitting position for extended periods of time</li></ul></div>

Residential Service Coordinator (Case Manager) I

Coalition for Responsible Community Development

<div>Description: 
The Resident Service Coordinator will provide support to staff and coordinate/facilitate program collaboration amongst partner agency, public agencies, property management, and other key partners. The Resident Service Coordinator will also organize and manage internal program operations, included but not limited to monitoring daily functioning of Life skills, Educational and Employment Services provided to all residents enrolled in the project-based sites.
The Resident Services Coordinator will deliver services on-site and off-site to residents who reside at multi-unit permanent supportive housing complex. The Resident Services Coordinator will refer residents to services which include but not limited to intensive case management, life skills workshops, money management, educational attainment, access to health services, counseling, job training and placement opportunities and resident activity coordination.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensure all residents&rsquo; paperwork and data collection is complete, timely, accurate, and current in agency records and electronic databases through on-going audits of electronic databases and chart reviews such as Salesforce, HMIS and CHAMP databases.<ul><li>
Ensure housing performance standards of partners and funders are achieved including a minimum of 90% housing retention rate.</li><li>
Provide individual and team support to engage residents to workgroup being offered onsite or offsite.</li><li>
Ensure adherence to funding source contracts and performance standards; prepare written reports on program activities as assigned and as required by funding sources.</li><li>
Participate in meetings related to Homeless TAY, Families and Single Adult Services in LA County.</li><li>
Develop, enhance, and expand relationships with other agencies and public entities to support TAY, Families and Single Adults.</li><li>
Ensure that services to residents are reflective of CRCD model, which emphasizes housing first model, harm reduction, and client&rsquo;s centered approach.</li><li>
Provide support to staff as needed, including in emergencies and crisis situations to cover gap between staff transition.</li><li>
Be flexible to work evening and weekend as needed to participate in Resident Community Meetings and occasionally events scheduled during the weekends.</li><li>
Conduct a minimum of one face-to-face contact with each resident on a bi-monthly basis.</li><li>
Conduct quarterly meetings with a designated representative of the primary service provider for each resident to discuss tenant&rsquo;s progress.</li><li>
Act as a liaison among the Program Manager, the property management company, resident, and the primary mental health provider to facilitate the communication of concerns that could jeopardize the resident&rsquo;s residency.</li><li>
Provide information and instructions to residents regarding Fair Housing, tenant rights and responsibilities, including observation of rental agreement and property rules.</li><li>
Act as a liaison and coordinate linkage to services with numerous public social service agencies and community providers, three categories will assist them in achieving and sustaining independence: employment and education/ training activities, money management counseling and legal and benefits counseling.</li><li>
Ensure residents are obtaining rental assistance: move-in and eviction prevention services.</li><li>
Address tenant grievances, mediate resident disputes and resolve any issues with property management that might affect the client&rsquo;s tenancy.</li><li>
Enforce housing rules in collaboration with property management.</li><li>
Development of workshop opportunities on relevant topics including housekeeping, money management, parenting, daily living skills (including transportation, training in self-advocacy/community accessibility) needed to maintain housing and achieve independence.</li><li>
Monitor status of tenants who have moved into housing and prepare tenants who are deemed ready to transition to mainstream non-supportive housing.</li><li>
Uphold CRCD&rsquo;s Mission Statement and 5 Year Strategic Plan</li></ul>
Requirements:

 QUALIFICATIONS<ul><li>
A bachelor&rsquo;s degree in related field, or an equivalent combination of education and experience</li><li>
Minimum of four years&rsquo; full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions</li><li>
Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills.</li><li>
Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers.</li><li>
Self-Starter with ability to stay ahead of the curve and thrive in a fast-paced environment.</li><li>
Strong Interpersonal and team building skills.</li><li>
Experience working with homeless youth, single adults, and families.</li><li>
Reliable, flexible collaborator who works well with minimal supervision, who has a decent work ethic, and an ability to set and maintain personal boundaries.</li><li>
Demonstrated ability to work on multiple projects simultaneously, and to meet deadlines.</li><li>
Reliable transportation: valid driver's license, and car insurance as required by law, as appropriate.</li></ul>
SALARY
$50,000.00 - $55,000.00 annually
CRCD is in the top 10% for excellent benefits for non-profits with an array of benefits available including:
BENEFITS
14 Paid Holidays
On-Demand training memberships to bolster professional development
Dental/Vision/ 85% employer-paid &amp; 40% dependent paid Medical Insurance
401k eligibility from day one &amp; up to 3% matching after one year
529 Educational Savings Plan from Principle
Flexible Spending Account (FSA)
Short &amp; Long Term Disability
Accident &amp; Hospital Indemnity
Whole life insurance with cash benefits
Identity Theft Protection and Legal Services
Discount pet insurance through ASPCA
Generous work/life balance
All candidates are subject to pass background check conducted by Los Angeles County. CRCD is an Equal Opportunity Employer is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the EEO/ADA Coordinator. EEO /ADA Coordinator contact: Veronica Garcia (213) 743-6193</div>

Residential Services Coordinator/ICMS Case Manager

EPIC Healthcare

<div>Now Hiring: RN MDS Coordinator 


Join our dedicated team as an RN MDS Coordinator. We are seeking a qualified and experienced Registered Nurse to oversee the Minimum Data Set (MDS) assessment process and ensure compliance with regulatory requirements.

RN MDS Coordinator Responsibilities:
<ul>
<li>Coordinate and complete MDS assessments accurately and timely.</li>
<li>Collaborate with interdisciplinary team members to gather assessment data.</li>
<li>Ensure documentation meets federal and state regulations.</li>
<li>Conduct quality assurance reviews and audits of MDS submissions.</li>
<li>Provide education and training to staff on MDS completion and coding guidelines.</li>
<li>Monitor and report changes in resident conditions that impact MDS assessments.</li>
</ul>
RN MDS Coordinator Qualifications:
<ul>
<li>Current Ohio RN license in good standing.</li>
<li>Must have experience in MDS coordination in a long-term care setting.</li>
<li>Knowledge of Medicare/Medicaid regulations and reimbursement guidelines.</li>
<li>Strong assessment and documentation skills.</li>
<li>Excellent communication and interpersonal skills.</li>
</ul>
RN MDS Coordinator Benefits:
<ul>
<li>Competitive salary based on experience.</li>
<li>Comprehensive benefits package, including health insurance and retirement plans.</li>
<li>Paid time off and holidays.</li>
<li>Opportunities for professional development and continuing education.</li></ul> 


How to Apply:

If you are a detail-oriented and compassionate Registered Nurse with MDS experience, we encourage you to apply for this rewarding position! Please submit your resume. 


Apply Now!</div>

RN MDS Coordinator

Housing Authority of the City of Deerfield Bch

Job Summary We are seeking a dynamic and dedicated Resident Coordinator to join our team and oversee the daily operations of our residential properties. This energetic role involves managing property leasing, HUD / tax credits recertification, ensuring compliance with Fair Housing regulations, and fostering positive relationships with residents. The Resident Coordinator acts as the primary point of contact for tenants, property management, and service providers, ensuring a smooth and efficient living environment. If you thrive in a fast-paced setting, possess excellent customer service skills, and have a passion for community building, this is the perfect opportunity to make a meaningful impact.Duties<ul><li>Manage property leasing processes, including tenant screening, application processing, and lease signings using property management software such as Lindsey and Boston MRI-</li><li>Ensure compliance with LIHTC (Low-Income Housing Tax Credit), Section 8, Fair Housing laws, and other relevant regulations</li><li>Handle legal administrative tasks related to landlord-tenant law, contracts, and lease agreements with transparency and attention to detail</li><li>Coordinate property maintenance and facilities management to maintain safe and attractive living environments</li><li>Conduct regular property inspections, oversee repairs, and manage vendor relationships to ensure quality service delivery</li><li>Provide exceptional customer service by addressing resident inquiries promptly via phone or in person while maintaining professional office etiquette</li><li>Maintain accurate data entry, filing systems, and records management using CMMS (Computerized Maintenance Management System) or similar tools</li><li>Resolve conflicts effectively through negotiation and conflict management strategies to foster a positive community atmosphere</li><li>Calls backs and visits for resident satisfaction and retention</li></ul>Skills<ul><li>Extensive knowledge of LIHTC programs, Landlord-tenant law, Section 8 housing regulations, and Fair Housing laws</li><li>Proficiency with property management software such as Lindsey and Boston MRI, or similar platforms</li><li>Strong legal administrative experience related to leases, contracts, and compliance documentation</li><li>Proven ability in property leasing, sales techniques, negotiation skills, and upselling strategies</li><li>Excellent customer service skills with professional phone etiquette and relationship management capabilities</li><li>Experience in property management operations including maintenance coordination and facilities management</li><li>Familiarity with real estate administrative processes such as data entry, filing systems, and CMMS tools</li><li>Conflict resolution expertise combined with effective negotiation skills to handle disputes amicably</li><li>Office experience supporting administrative functions like filing, data entry, and document preparation</li></ul>Join us as a Resident Coordinator if you're passionate about creating vibrant communities while leveraging your expertise in property management! This paid position offers an exciting opportunity to develop your career in real estate administration while making a tangible difference in residents&rsquo; lives.Job Type: Full-timePay: $18.00 - $21.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Resident Coordinator

Chester Street Residence

LEADERSHIP OPPORTUNITY -- COME JOIN OUR AMAZING TEAM!SummaryWe are seeking a dedicated Assistant Resident Care Coordinator to join our team at Chester Street Residence. In this role, you will play a vital part in delivering high-quality daily care and support to our residents, enhancing their quality of life while ensuring their health and safety.Responsibilities<ul><li>Provide direct patient care and assistance to residents in daily activities.</li><li>Administer medications and monitor residents' health conditions.</li><li>Assist with long-term care plans and collaborate with healthcare professionals.</li><li>Maintain accurate records of patient care and report any changes in condition.</li><li>Support residents with mobility and heavy lifting as needed.</li><li>Engage with residents socially to promote mental well-being.</li></ul>This position works alongside our Resident Care Coordinator to make each day as nice as possible for our Community.If you are passionate about making a difference in the lives of seniors and want to be part of a caring community, we invite you to apply today at Chester Street Residence!Benefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Employee assistance program</li><li>Paid time off</li></ul>Work Location: In person

Assistant Resident Care Coordinator

ASSISTED LIVING FACILITY, Rego Park, NY

Assisted living facility has an immediate opening for a Case Manager position.Qualified applicants must have:- A bachelor's or master's degree from an accredited college or university with major work in human resources or service delivery, and at least one year of full-time experience in the provision of services to a dependent adult population.OR:- An associate degree from an accredited college or university with major work in human resources or service delivery, and three years of full-time experience in the provision of services to a dependent adult population.Responsibilities include, but are not limited to:- Overall case management of individuals participating in The Program.- Initial and periodic evaluations.- Orienting new residents and their families to the daily routine.- Assisting each resident to adjust to life in the facility.- Encouraging resident participation in facility and community activities.- Assisting residents with obtaining social services and medical services.- Providing individual case management services as are necessary to support the resident in maintaining independence.compensation: Competitive salary and benefits package. EOE employment type: full-timeBenefit Conditions:<ul><li>Waiting period may apply</li></ul>This Job Is:<ul><li>A job for which military experienced candidates are encouraged to apply</li><li>A job for which all ages, including older job seekers, are encouraged to apply</li></ul>Work Remotely<ul><li>No</li></ul>Job Type: Full-timePay: $18.00 - $21.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Caregiving: 1 year (Preferred)</li></ul>Work Location: In person

Case Manager / Assisted Living Facility

Zelie's Home

Celine Case ManagerOrganization: Zelie&rsquo;s HomeJob Title: Celine Case ManagerType of position: Full time positionLocation: LakewoodJob PurposeReports to the Director of Housing &amp; Resident Services. The Case Manager serves as a point of contact for individuals experiencing homelessness after they have transitioned from intake to residence in one of the homes, and provides regular case management to support the overall well-being of current families in one home.ResponsibilitiesCase management: <ul><li>Coordinate an intentional transition from the intake and welcome phase with the Programs, Outreach and Intake Manager (POIM) to case management.</li><li>Maintains caseload of families: conducts strengths based needs assessment; develops family partnership agreements with clients</li><li>Creates self identified measurable goals to ensure families are successful in accomplishing their identified goals.</li><li>Serves as the main contact for current mom case management needs, providing a level of support based on each families&rsquo; needs.</li><li>Provides support services for current moms, including ensuring homes have up-to-date information regarding community resources and locating specialized resources, transportation needs to appointments etc.</li><li>Coordinates, under the Director of Housing and Resident Services approval, all financial requests (loans, scholarships, emergency expenses, etc.) for current moms.</li><li>Writes letters of recommendation for moms when requested.</li><li>Collaborates with POIM to connect with local programs and agencies to locate services for families.</li><li>Represents Zelie&rsquo;s Home in court on behalf of current and alumnae moms as needed.</li><li>Maintains and updates all current mom files; prepares them to be archived annually.</li><li>Inputs case notes, goals, etc. to client records in the reporting system on a regular basis.</li><li>Maintains accurate and consistent collection, documentation and organization of case management assessments and corresponding referral information.</li><li>Document referrals and enrollments in Zelie&rsquo;s Home programming.</li><li>Inputs entry and exit data to client records in the reporting system on a regular basis.</li><li>Responsible for maintaining data and reporting outcomes on a monthly basis to the Director of Housing and Resident Services.</li></ul>Mom Relations:<ul><li>Meets with current moms weekly, check-ins expected daily.</li><li>Model the importance of personal presence with staff and moms by spending time in community regularly</li><li>Coordinates &lsquo;Mom Updates&rsquo; and the sharing of information about particular moms&rsquo; cases. Ensure coordination of moms&rsquo; counseling schedule, including the sharing of mom updates on a weekly basis.</li><li>In conjunction with the POIM, attends Community Night Dinner and coordinates house meetings..</li><li>Coordinates and assigns ride requests for current moms to staff and Community Life Assistants members ensuring moms feel advocated for and supported.</li><li>With leadership from the House Manager, assist wjth the upkeep of the house; make sure the &ldquo;First Impressions Maintenance&rdquo; is being done in community / tour-ready space.</li><li>In conjunction with the POIM, coordinates support for fathers of the babies served.</li><li>Maintains appropriate professional boundaries and adheres to ethical standards in all interactions.</li></ul>Collaborative Efforts<ul><li>Serves in the on-call rotation for in-home emergencies.</li><li>Participate in weekly and biweekly meetings with appropriate teams for easy and transparent information sharing.</li><li>Consult the leadership team at home prior to asking a mom to leave. If issues arise and/or final decision is needed, consult the Director of Housing and Resident Services</li><li>Be available for emergency/crisis/major issues that arise at the house. Provide onsite support to the CLAs during crisis or emergency situations. Be intentionally aware of conflicts, difficulties or stressors. Coordinate with a mental health provider to deescalate the situation. Follow up with the Director of Housing and Resident Services.</li><li>Mediates and leads important conversation/safe space conversations with moms, Community Life Assistants, staff, volunteers etc as needed.</li><li>In conjunction with the Social Worker and in alignment with the evidence-based programming, the Case</li></ul>Manager coordinates weekly and monthly schedules for current moms.<ul><li>Provides transportation for moms and their children on as needed basis with company vehicles.</li><li>Assumes any additional projects or tasks as assigned by the Director of Housing and Resident Services.</li></ul>Benefits:<ul><li>Hourly wage</li><li>PTO</li><li>Health insurance stipend</li><li>SIMPLE IRA match up to 3%</li><li>Counseling reimbursement</li><li>Wellness stipend</li><li>Access to basic necessities (including food and hygiene products)</li><li>Optional supplemental insurance options</li></ul>Qualifications/Skills<ul><li>BA in a related field (i.e. specialization in social, behavioral or human services).</li><li>At least 2 years of case management experience</li><li>Valid driver&rsquo;s license with good driving record and proof of insurance.</li><li>Computer literacy in Google Suite, Office Suite, and Slack.</li><li>Knowledge of resources in the Cleveland community</li><li>Strong interpersonal skills and engagement skills.</li><li>Ability to work effectively as part of a team.</li><li>Demonstrates experience and competency in working in a culturally diverse setting, and an understanding of the intersectional nature of homelessness, poverty, abuse, disability, substance abuse and mental illness.</li><li>Excellent organizational, supervisory, and communication skills, with proficiency in engaging diverse audiences.</li><li>Experience working with vulnerable populations, addiction and poverty.</li><li>Experience with crisis intervention and/or mediation.</li><li>Alignment with Zelie&rsquo;s Home core values and sanctity of human life.</li><li>Must be able to lift up to 25 pounds occasionally (e.g., moving donations, baby supplies, or household items).</li><li>Ability to climb and descend stairs multiple times per day, as the home includes multiple floors.</li><li>Comfortable working in both office and residential settings, with frequent movement between rooms and interaction with families</li></ul>Preferred Qualifications <ul><li>Certifications in trauma-informed care, motivational interviewing.</li><li>LSW, LISW</li></ul>Job Type: Full-timePay: $18.00 - $22.00 per hourBenefits:<ul><li>Flexible schedule</li><li>Paid time off</li><li>Professional development assistance</li></ul>Application Question(s):<ul><li>Candidates for this position must demonstrate a safe and responsible background, as it involves direct, unsupervised access to children, are you able to do that?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Case management: 2 years (Required)</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Work Location: In person

Case Manager

Search 10000+ Resident services coordinator jobs near you this April. New roles added regularly across leading industries. Apply today.