resident services manager

National Community Renaissance

<div>COMMUNITY MANAGER I
JOB DESCRIPTION
National Community Renaissance is committed to first class management of our properties which transforms their neighborhoods and the lives of our residents. The Community Manager I is the front line in implementing our vision.
The Community Manager I is responsible for:
<ul><li>Leading the overall administration, compliance, and maintenance of the property, while striving to maintain 100% occupancy;</li><li>
Working in partnership with Hope Through Housing to develop and deliver social programs for our residents and the neighborhood;</li><li>
Must assume proactive behavior and measures in order to properly represent National Community Renaissance and build relationships in the community.</li></ul>
The Community Manager I reports to the Regional Manager, Area Manager, or Senior Community Manager. The Community Manager I directs and supervises 1-2 on-site personnel and and/or temporary resources.
RESPONSIBILITIES
Compliance
<ul><li>Ensure resident files and Yardi data are maintained in accordance with Compliance and Property Management policies and regulations.</li><li>
Review and approve all resident notices pertaining to recertification.</li><li>
Maintain property waiting list in accordance with the properties&rsquo; Tenant Selection Plan.</li><li>
Ensure applications for housing are processed in accordance with properties&rsquo; affordable housing covenants.</li><li>
Process annual re-certifications within established timelines.</li></ul>
Property Operations
<ul><li>Handle marketing and advertising for vacancies in accordance with properties&rsquo; Affirmative Fair Housing Marketing Plan.</li><li>
Ensure that all appropriate notices are remitted to residents in a timely manner and are completed and served within the requirements set forth in the lease.</li><li>
Conducts monthly site inspections and prepares report for management.</li><li>
Manage office supply inventory and work closely with Resident Services to ensure maintenance supplies are purchased in a timely manner and in accordance with the approved budget.
</li><li>Work cohesively with resident services staff to ensure vacancies turn times are met in accordance with company policy.</li><li>
Ensure work orders are processed in Yardi within established timelines.</li></ul>
Financial
<ul><li>Accurately account for and balance petty cash in accordance with company policies and procedures.</li><li>
Prepare deposits for banking and posts resident payments into Yardi within timelines established by management.</li><li>
Prepare management required month end reports.</li><li>
Manage account receivables and ensure past resident balance due receivables are turned over to collection agencies.</li><li>
Keeps resident ledgers accurate and works diligently with accounting to resolve any errors.</li></ul>
Human Resources
<ul><li>Management of 1-2 on-site office employees and/or maintenance employees which includes: interviewing, training, timekeeping, performance evaluations and disciplinary actions.</li><li>
Maintain positive relationships with CORE internal departments.</li></ul>
Customer Service
<ul><li>Respond to all resident complaints in a timely and professional manner.</li><li>
Create a community of caring and excitement that is contagious for our residents and noticeable to the community at large.</li></ul>
Resident Programs
<ul><li>Designs, implements and manages appropriate resident programs and is responsible for their on-going success.</li></ul>
Community Relations
<ul><li>Manage ongoing positive relationships with all City staff and other local representatives and social service providers.</li></ul>
General
<ul><li>Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee&rsquo;s home.</li><li>
Other duties as requested.</li></ul>
SKILLS
<ul><li>Must have a hard working, positive attitude.
</li><li>Ability to work with and understand persons of all ethnic and family backgrounds.</li><li>
Ability to build and deliver specialized programs appropriate to the residents of the community.</li><li>
Ability to build external relationships while positively promoting the organization.</li></ul><ul><li>
Must be organized and proficient at time management</li><li>
Proficient in English language in verbal and written communications</li><li>
Relate to others beyond giving and receiving instructions</li><li>
Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance.</li></ul>
EXPERIENCE
<ul><li>Minimum of a high school education or equivalent.</li></ul><ul><li>
Minimum two to five years working in a position with comparable responsibilities.</li><li>
Must be able to pass company sponsored Tax Credit Certification class within the first year of employment. If employee cannot pass the test after the second attempt, the employee will be subject to discipline up to and including termination.</li><li>
Minimum two years working in a customer service environment.</li><li>
Minimum two years Supervisory experience.</li><li>
Financial management.</li><li>
Microsoft Office Products such as Word, Excel, and Outlook.</li><li>
Yardi property management accounting software is preferred.</li></ul>
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
<ul><li>5-7 hours of sitting, reading and typing on a daily basis.</li><li>
1-3 hours of walking on a daily basis.</li><li>
Up to 6 hours of continuous walking for 1-3 continuous days at times of property inspections.</li><li>
Operate computer and office equipment.</li><li>
Occasional lifting of up to 20 pounds.</li><li>
Occasional climbing of stairs.</li></ul>
FLSA
<ul><li>Non-Exempt</li></ul></div>

Community Manager I

The Irvine Company

<div><div><div><div><h2 class="jobSectionHeader">Position Summary:</h2></div><div>
Assists the Community Manager and/or General Manager in leading the operations of the onsite unit, including assisting with the resolution of resident concerns, move-in/out process, renewals, evictions and other resident related items. Trains, develops and leads a team of Community Relations Representatives. Supports Community Manager/General Manager in managing KPI goals/action plans, and performing variance reporting. This role is available at buildings with 1000+ units.</div></div><div><div><h2 class="jobSectionHeader">
Key Responsibilities:</h2></div><div><ul><li>
Responsible for the direct management of a team of Community Relations Representatives, including training and development.</li><li>
Assists Community Manager with managing the financial performance of the operating unit, including budgeting, forecasting, expense control initiatives, and PO management. Monitors key performance metrics; ensure plans are in place to achieve company targets.</li><li>
Supports the Community Manager to oversee all daily operations of the operating unit&rsquo;s resident services office which may include sales, move-in/outs, transfers, renewals, Final Account Statements, lease agreements, ledger adjustments, accounting month-end processes, delinquency reviews, and applications as needed and in accordance with Company policies and procedures.</li><li>
Ensures completion of regular community walks in the operating unit and works with the team to ensure that the condition and quality meet Irvine Company standards at all times. Completes audits and community inspections to ensure policies, procedures and corporate compliance are followed at all times.</li><li>
Anticipates and proactively addresses resident relations and/or maintenance challenges.</li><li>
Assists new/existing residents with all ICAC processes including move-in/out, transfers and renewals, FAS, lease agreements. Process resident applications, lease documents as needed. Handles resident complaints, identifies solutions and communicates to leadership.</li><li>
Creates a customer service focused culture for residents, prospects, vendors and employees; responds and resolves resident requests and concerns; leads by example and ensures a proactive approach is adopted for all key customer touch points. Tracks NPS and Yelp scores daily.</li><li>
Oversees ledger management to include adding/waiving fees and process company invoicing. Completes delinquency review, accounting month-end and process evictions according to company policy.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Minimum Qualifications / Other Expectations:</h2></div><div>
Education:<ul><li>
High School Diploma</li></ul>
Experience:<ul><li>
2-4 years experience in property management; with a minimum of. 1 year experience as an Assistant Manager.</li></ul>
Other:<ul><li>
Valid California driver&rsquo;s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company&rsquo;s MVR policy, and is part of the essential duties of this position.)</li><li>
Strong business acumen with the ability to handle basic accounting principles and concepts.</li><li>
Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus</li><li>
Occasional travel required</li><li>
Ability to work evenings, weekends and holidays</li><li>
Ability to handle frequent standing, sitting, walking, stooping, bending, climbing stairs and lifting objects of up to 20 pounds</li></ul></div></div></div> 
Community Details:
Communities of Responsibility: Cypress Neighborhood - All Comm 
Unit Count: 1677 
Compensation:
Base Pay Range: $31.83 - $40.53 
Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits. 
About Us: 
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California&rsquo;s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley. 
 
With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience. 
 
We take as much pride in our employee community as we do the communities we create. It&rsquo;s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.
Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles. 
The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
#LI-Onsite</div>

Sr. Assistant Manager ($31.83 - $40.53)

Harmony Senior Services

<div>9525 US Highway 64, Memphis, Tennessee 38002
<h1 class="jobSectionHeader">Job Description
</h1>The Resident Assistant/Personal Care Aide (PCA) provides quality care and assistance with activities of daily living to residents of the community.
Reports incidents involving residents to include care concerns or issues, to appropriate individuals (ex: HCD, RN/LPN, or ED) Must maintain a working knowledge of all policies and procedures pertaining to the position Assists residents with activities of daily living Perform housekeeping duties, such as making resident beds, cleaning resident apartments, common areas, dining room, etc. as directed by supervisor Respond promptly to all resident calls for assistance or emergency alerts Must be able to remain calm and competent during emergencies Assists in planning and conducting activity programs for residents Follows confidentiality policies regarding release of resident information Assists residents to and from the dining room, and to and from activities Checks on residents, ensures attendance at meals and activities Checks on residents who are ill and reports status or concerns to appropriate individuals Communicate verbally and in writing to report resident status, upcoming community information, resident appointments, admissions, and transfers Assists new residents with move-in transition: provide emotional support Other duties as assigned Requirements: Must have a High School Diploma or GED Must have successfully completed approved personal care aide program per state regulations as applicable Must be able to effectively communicate verbally and in-writing Must be organized and able to work well with all levels of personnel Must be a contributing member of nursing team and follow instruction of supervisor Must be polite and considerate of residents, visitors, and co-workers at all times Must be able to walk and stand for extended periods of time Must be able to lift 50 lbs, and push or carry 25 lbs Must be able to safely lift and transfer residents while maintaining proper body mechanics Must be in designated uniform during working hours, to include name badge Must be CPR/First Aid certified, or be willing to become certified within 60 days of hire Must be able to represent the community in a positive and professional manner Must attend and complete all required in-services and staff meetings Must be willing to work a flexible schedule that includes weekends and holidays
<h1 class="jobSectionHeader">Why Harmony?
</h1><div><div><ul><li>401k + Fulltime &amp; Part-time Benefits Packages
</li><li>Employee Referral Bonus + Incentives (free meals, movie tickets, dining, automotive deals, retail discounts, finance/legal, consulting, electronics, and more!)
</li><li>Training, Development &amp; Career Laddering
</li><li>Great work-life balance
</li><li>Flexible Scheduling
</li><li>Telehealth + Flex Spending + Health Savings Account Options</li></ul></div></div></div>

Resident Assistant - FT-2-7-3

GMH Communities

<div>GMH Communities, Headquartered in Philadelphia, PA, is a dynamic real estate company specializing in the acquisition, development, and management of exceptional living communities throughout the United States. Our student living sector provides our residents with leading-edge amenities, community spaces, and apartments to maximize their college experience. 
Job Description:
The Assistant General Manager/Leasing Manager primary responsibility is to support the General Manager in all aspects of managing the property. The main focus will always be on customer service, resident retention, fiscal success, and daily operations. The Assistant General Manager/Leasing Manager will serve in a critical role of delivering the best beginning-to-end-living experience in the industry and management of the community. The AGM should be prepared to run the property in the absence of the GM. 
Responsibilities:<ul><li>
Maintain positive resident relations through outstanding service</li><li>
Participate in the daily operations of the property</li><li>
Work with corporate marketing manager to deliver strong leasing and marketing initiatives</li><li>
Participate in weekly team meetings</li><li>
Participate in resident retention and leasing events</li><li>
Maintain and monitor the systems and procedures for service requests and follow-ups</li><li>
Have a strong knowledge of the resident database, accounts receivable, and accounts payable</li><li>
Provide full administrative support, including phone support, typing, reports, filing and distribution of correspondence</li><li>
Ensure all property files are prepared and maintained in an orderly and logical manner, including leases and contracts</li><li>
Collect and secure rental payments</li><li>
Conduct phone, online, and in person sales with prospective residents and renewals</li><li>
In conjunction with the leasing team, develop, plan, &amp; execute all leasing events &amp; activities</li><li>
In conjunction with the leasing team, develop, plan &amp; execute all resident retention events</li><li>
Maintain understanding of the market/competitors by completing market surveys</li><li>
Compile and submit weekly reports; Compile and submit market survey</li></ul> 
Characteristics and Qualifications:<ul><li>
2-3 years&rsquo; experience in student housing&mdash;Strongly Preferred</li><li>
2 years of experience in a management role with a proven track record of achievements</li><li>
Experience and knowledge of Yardi or Entrata systems</li><li>
Strong financial, organizational, analytical and decision-making skills</li><li>
Strong internet, Microsoft Office, and spreadsheet skills</li><li>
Working knowledge of Social Media and online presence</li><li>
Maintain a high degree of professionalism and foster positive relationships with residents</li></ul>
This position offers the following competitive benefits:<ul><li>
Health, Vision, and Dental Insurance for you and your dependents</li><li>
Prescription Drug Plan</li><li>
Employee Assistance Program</li><li>
Short-Term Disability &amp; Long-Term Disability Insurance</li><li>
Group Life Insurance</li><li>
401(k) Program with Employer Contribution</li><li>
Generous Paid Vacation, Sick Time and Holidays</li><li>
Paid Parental Leave</li><li>
Direct Deposit</li><li>
Collegial Work Environment</li><li>
Time off to Volunteer</li><li>
Employee Referral Program</li><li>
Voluntary benefits</li></ul>
Visit our new website https://www.gmhcommunities.com/
GMH Communities is an Equal Opportunity Employer
GMH Associates, Inc. does not accept recruiting agency resumes. Please do not forward resumes to our employees. GMH Associates, Inc is not responsible for any fees related to unsolicited resumes.
This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.
This position description does not constitute a written or implied contract of employment. 
#LI-P</div>

Assistant Property Manager/Leasing Manager

Mayfair Management Group, LP

<div><div>Community Manager</div>
Location: Faudree Ranch, 2741 Faudree Rd, Odessa, TX, 79765
<h2 class="jobSectionHeader">Job Overview</h2>
We are seeking a dedicated and proactive Community Manager to oversee the daily operations and overall management of Faudree Ranch community. The ideal candidate will be responsible for maintaining a safe, attractive, and well-functioning environment while fostering a strong sense of community among residents.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Manage day-to-day operations of the Faudree Ranch community, ensuring all facilities and amenities are well-maintained.</li>
<li>Serve as the primary point of contact for residents, addressing inquiries, concerns, and resolving conflicts in a timely and professional manner.</li>
<li>Coordinate and oversee maintenance, landscaping, and repair services to maintain community standards.</li>
<li>Organize community events and activities to promote resident engagement and foster a positive neighborhood atmosphere.</li>
<li>Enforce community rules, regulations, and policies consistently and fairly.</li>
<li>Prepare and manage budgets, financial reports, and vendor contracts related to community operations.</li>
<li>Collaborate with homeowners&rsquo; associations, board members, and external partners to support community goals.</li>
<li>Monitor and report on community issues, including safety, security, and compliance matters.</li>
</ul><h2 class="jobSectionHeader">Qualifications</h2>
<ul><li>Proven experience in community management, property management, or a related field.</li>
<li>Strong interpersonal and communication skills, with the ability to build positive relationships with residents and vendors.</li>
<li>Excellent organizational and multitasking abilities.</li>
<li>Knowledge of community association operations, local regulations, and property maintenance.</li>
<li>Proficiency with management software and Microsoft Office Suite.</li>
<li>Ability to handle conflict resolution and problem-solving effectively.</li>
<li>Valid driver&rsquo;s license and reliable transportation.</li></ul></div>

Community Manager

Lakeshore Management, Inc.

<div>SCOPE:
A &quot;Community Manager Floater&quot; in property management is a versatile role responsible for overseeing the day-to-day operations of multiple residential properties within a portfolio, filling in where needed across different communities by managing tenant relations, handling maintenance requests, enforcing lease agreements, marketing vacancies, and ensuring overall resident satisfaction, while also being flexible to rotate between different sites as required by staffing needs.
KEY RESPONSIBILITIES:<ul><li>
Maintenance Coordination:<ul><li>
Receive and prioritize maintenance requests, coordinate with vendors, monitor repairs, and ensure timely completion of work orders.
</li></ul></li><li>Compliance Management:<ul><li>
Enforce lease agreements, ensure adherence to local regulations, and handle violation notices when necessary.
</li></ul></li><li>Community Building:<ul><li>
Organize resident events and initiatives to foster a positive community atmosphere.
</li></ul></li><li>Financial Management:<ul><li>
Monitor property budgets, track expenses, and collect rent payments.
</li></ul></li><li>Administrative Tasks:<ul><li>
Maintain accurate resident records, prepare reports, and handle routine paperwork.
</li></ul></li><li>Safety Compliance:<ul><li>
Adhere to all safety regulations and procedures while performing maintenance tasks.</li></ul></li></ul>
REQUIRED SKILLS &amp; QUALIFICATIONS:<ul><li>
Strong Communication Skills:<ul><li>
Excellent verbal and written communication to effectively interact with residents, vendors, and management.
</li></ul></li><li>Customer Service Focus:<ul><li>
Proven ability to provide exceptional customer service and resolve resident issues efficiently.
</li></ul></li><li>Organizational Skills:<ul><li>
Capability to manage multiple priorities and tasks across different properties simultaneously.
</li></ul></li><li>Problem-Solving Skills:<ul><li>
Ability to analyze situations, identify solutions, and make informed decisions.
</li></ul></li><li>Basic Property Management Knowledge:<ul><li>
Understanding lease agreements, maintenance procedures, and local regulations.
</li></ul></li><li>Technology Proficiency:<ul><li>
Familiarity with property management software, online portals, and communication tools.
</li></ul></li><li>Flexibility and Adaptability:<ul><li>
Willingness to work across multiple properties and adjust to changing priorities based on staffing needs.
</li></ul></li></ul>Note: Specific responsibilities may vary depending on the size and type of properties within the portfolio, as well as the property management company's policies and procedures.
<ul><li>High School diploma Equivalent is required, Associates degree preferred</li><li>
Bilingual preferred</li></ul>
FLSA CLASS: Exempt
REPORTS TO: Regional Manager
SUPERVISORY RESPONSIBILITIES:
Directly supervises Maintenance Technicians; directly supervises Assistant Community Managers in certain communities.
JOB CATEGORY: Park Admin Floater
POSITION CODE: COMMNGRFL
POSITION CLASS: Administrative - Floater
COMPETENCIES:
<ul><li>Treats everyone with respect, compassion and kindness Builds internal respect and loyalty with customers. Demonstrates concern for customers. Effectively responds to customer needs. This includes responding timely to requests, listening to others, and seeking to understand others when there are differences of opinion, finding ways to build on each other&rsquo;s ideas. Acts with empathy and focus, while able to resolve problems.</li><li>
Demonstrate integrity, transparency and doing things the right way Makes lemonade out of lemons. This includes following policies, demonstrating financial responsibility with Lakeshore assets, complying with state and federal law, and practicing safety. Conforms to the highest professional standard. Turns challenges into wins.</li><li>
Collaboration and teamwork Involve key stakeholders in decision making. This includes developing and maintaining positive work relationships. . Enhances the level of mutual cooperation. Actively participates in team-oriented objectives and activities. Focus on team success, over individual.</li><li>
Solves problems and is transparent about outcomes Champions new initiatives beyond the scope of the department. Seeks to improve in all aspects of work performance. Creates an environment of continuous improvement and innovation. Encourages people to maintain high standards of quality and thoroughness.</li><li>
Serves our employees and residents to improve their lives this includes maintaining the properties that creates curb appeal, a welcoming community environment, supports individual and family activities, creates a sense of neighborhood. At work, continually challenges self to grow and develop to be the best you can be at work.</li><li>
Developing Fellowship The ability to influence others through insight, logic and communication in a positive way to attain results. Inspires and motivates others to achieve goals, complete tasks and deliver discretionary effort. Is a consistent role model of Lakeshore values, leadership competencies, and a commitment to continuous improvement.</li><li>
Implementing the Vision The ability to articulate the vision and get others to take responsibility through training, setting clear and transparent expectations, managing performance, providing early, often, and actionable feedback. Provides appropriate tools and resources for employees to implement vision and tactics. Delegates effectively.</li><li>
Following Through The ability to create plans, check-in periodically to ensure progress is being made, and assist as appropriate to remove barriers, helps others learn from mistakes and ensure tasks are completed. Also includes, asking tough questions, facing disagreements, and managing conflict constructively. Holds self and others accountable to agree upon expectations.</li><li>
Achieving Results Sets challenging goals, stays focused on results, and builds a culture where employees want to provide maximum contribution. Demonstrate leadership by challenging status quo, taking a stand, have healthy, respectful debate to improve processes and outcome.</li><li>
Team playing Builds credible and trustworthy working relationships with boss, peers and subordinates. Develop followers to use their strengths and help them achieve their professional goals. Viewed as an effective team member and has ability to influence senior leaders.</li></ul>
PHYSICAL REQUIREMENTS:
Occasional exposure to wet/and or humid conditions; the employee will occasionally lift packages up to 20 lbs.; frequently required to walk; frequent exposure to outside weather conditions.
COMPENSATION: $56,200.00 - $63,200.00/YR (Salary Based on Experience plus variable compensation)
LOCATION: Various locations in the Northeast Region - Pittsgrove, NJ. This position will require traveling to these communities in the Northeast with mileage reimbursement.
Lakeshore Management is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, disability, national origin, or protected veteran status. We encourage applicants to confidentially self-identify when applying. Employment with Lakeshore Management is contingent upon the successful completion of a pre-employment background screening, including a drug test, as permitted by applicable law. We are a smoke-free and drug-free workplace, committed to the safety and health of all employees. Recruiters and agencies: Submissions are not accepted without a signed agreement in place. Only candidates whose qualifications closely align with the requirements of the role will be contacted. This is a Safety sensitivity role.
Job ID: 39268/NE
#IND</div>

Community Manager Floater - NE

South Oxford Management

<div>Who We Are
 
South Oxford Management is a leading full-service property management company with a presence in Texas, Georgia, Virginia, New Jersey, Florida, and Connecticut. We are committed to delivering exceptional experiences for our residents and team members alike. Our owners and leadership team brings extensive industry experience, ensuring that quality and excellence are woven into every facet of our operations&mdash;from asset management to leasing. We are passionate about creating positive experiences and believe in putting people first. When you become a part of South Oxford Management, you join a supportive team that values learning, encourages idea sharing, and actively engages in team building and community service activities.
How You Will Contribute
The Community Manager is the powerhouse that drives the community. They manage and coordinate people, activities, and available resources to provide a seamless community to residents, future residents, visitors, and team members. The Community Manager is responsible for all aspects of the community's operation and performance.
Things You Will Do
Leadership
<ul><li>Hire, train, and supervise all team members through a positive mentoring approach</li>
<li>Empower team members by setting high goals to challenge your team, while also holding yourself accountable for their success</li>
<li>Assist in the hiring process by vetting candidates to select viable candidates</li>
<li>Provide comprehensive feedback to all team members, document and facilitate disciplinary procedures as necessary</li>
<li>Work closely with Maintenance Supervisor to monitor and schedule make-readies and other maintenance activities like capital projects progress, and preventive maintenance programs</li>
<li>Oversee day-to-day business operations of the community</li>
<li>Drive occupancy and NOI through strategic marketing and leasing</li>
<li>Manage resident relations, conflict resolution, and retention efforts</li>
<li>Lead a high-performing team to achieve occupancy, rent growth, and customer service goals</li>
<li>Interface with leadership on occupancy data and service KPIs</li>
<li>Prepare operating budgets and maintain vendor relationships</li>
</ul>
Financials
<ul><li>Prepare and execute community budget</li>
<li>Prepare weekly and monthly reports</li>
<li>Ensure that rent is collected and posted in a timely manner and bank deposits are made immediately</li>
<li>Maintain open communication with vendors and contractors concerning work scheduling, billing, vendor relations and certificates of insurance</li>
<li>Submit invoices for payment promptly</li>
<li>Suggest rental rate recommendations to Regional Manager</li>
<li>Have a strong working knowledge of the market and comps</li>
<li>Report liability and community incidents to the required distribution group</li>
<li>Meet financial targets by setting rents, collecting revenue, and controlling expenses.</li>
<li>Ensure compliance with Fair Housing, OSHA, and company policies.</li>
</ul>
Leasing
<ul><li>Oversee the screening process and vetting of applicants for credit worthiness</li>
<li>Assume responsibility for office and model apartments opening on schedule and in excellent condition</li>
<li>Provide outstanding customer service to residents and future residents</li>
<li>Take pride in the apartment community; visually inspect and address areas of concern, keep community clean and report service needs to maintenance team members</li>
<li>Maintain an organized environment even during busy times</li>
</ul>
Customer Service
<ul><li>Build relationships with residents through courteous and timely response to needs and concerns</li>
<li>Think safety first and ensure that unsafe conditions are corrected promptly</li>
<li>Visually inspect/prepare entire property (office, models, compactor, vacant, curb appeal and amenity areas) daily for cleanliness.</li>
<li>Inspect and touch up model and vacant units. Responsible for maintaining work area and office cleanliness</li>
<li>Perform additional duties as assigned by district or regional manager</li>
</ul>
Things You Need
<ul><li>High School diploma or equivalent; bachelor&rsquo;s degree preferred</li>
<li>Three or more years of experience in property management with at least one year as a Community Manager</li>
<li>Willing to work flexible schedule including weekends and holidays</li>
<li>A sharp, professional appearance</li>
<li>Must be able to walk the property which includes climbing stairs</li>
<li>Must be able to bend, stoop, squat, kneel, climb stairs, push, pull, reach, carry supplies</li>
<li>Stand for extended periods of time</li>
<li>May be required to lift to 25 pounds without assistance</li>
</ul>
Skills:
<ul><li>Dynamic team leadership and communication abilities</li>
<li>Working Knowledge of Fair Housing Laws</li>
<li>Working knowledge of Affordable Housing programs</li>
<li>Proficiency in Microsoft Office (Word, Excel, and Outlook)</li>
<li>Able to multitask and meet deadlines in a timely manner</li>
<li>Knowledge of Yardi or other industry software preferred</li>
</ul>
What We Will Provide You
South Oxford Management LLC provides a range of insurance options and benefits for our full-time team members. Including:
<ul><li>Medical/Rx</li>
<li>Dental</li>
<li>Vision</li>
<li>Employer Paid Life/AD&amp;D</li>
<li>Voluntary Life/AD&amp;D</li>
<li>Short Term Disability</li>
<li>Long Term Disability</li>
<li>Employee Assistance Program</li>
<li>Accident Plan</li>
<li>Hospital Indemnity Plan</li>
<li>Critical Illness Plan</li>
<li>Legal/ID Theft Protection</li>
<li>Pet Insurance</li>
<li>401(k) Retirement w/ Match + Immediate Vesting</li>
<li>Paid Holidays and Time Off (3+ weeks)</li>
<li>Rent Discount (30%)</li>
<li>Tuition Reimbursement($2,000/year)</li>
<li>Paid Parental Leave (4 weeks)</li>
<li>Employee Referral Bonus</li>
<li>Employee Rewards and Recognition</li>
</ul>
You&rsquo;re exceptional. Let us make you feel it. Join our team.
South Oxford Management LLC is proud to be an Equal Opportunity Employer EOE/M/F/D/V/SO. South Oxford uses E-Verify, a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States through the U.S. Department of Homeland Security and the Social Security Administration, where permitted by state law.
South Oxford Management LLC is committed to providing a workplace that is free from the use, sale, possession, or distribution of illegal drugs and alcohol as well as free from the abusive use of legal drugs or alcohol. All job applicants are required to take and successfully complete a drug and/or alcohol test before they will be permitted to begin employment. Applicants that refuse to take a test or do not cooperate with the test representatives will not be permitted to begin employment. If a test yields a positive result for drugs or alcohol, the Company may withdraw the offer of employment to an applicant where permitted by state law.</div>

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