resident services manager

Rawaj - Human Capital Management

<div>Leverage your leadership and creativity by joining a well-established and leading Saudi holding company, recognized for delivering exceptional residential experiences and lifestyle communities across the Kingdom.
As an Resident Relations Manager, you will be responsible for planning, organizing, and executing all community and lifestyle events within the compound. The role requires full ownership of event execution, resident engagement, vendor coordination, and budget management, ensuring memorable experiences while maintaining safety, compliance, and quality standards.<h2 class="jobSectionHeader">
Key Accountabilities</h2><ul><li>
Act as the primary point of contact for all residents, handling enquiries, requests, and concerns professionally and promptly.</li><li>
Deliver a high-quality resident experience by maintaining a welcoming, responsive, and service-oriented environment</li><li>
Develop and implement resident engagement programs, including community events and social initiatives.</li><li>
Conduct resident satisfaction surveys and use insights to continuously improve services and experience.</li><li>
Manage the full lifecycle of complaints, ensuring timely resolution within agreed SLAs.</li><li>
Mediate and resolve resident disputes in a fair, professional, and confidential manner.</li><li>
Maintain accurate records of resident interactions, complaints, and resolutions.</li><li>
Serve as the key liaison between residents and internal departments (maintenance, security, housekeeping, facilities).</li><li>
Coordinate with leasing teams to support smooth move-in and move-out processes.</li><li>
Communicate community updates, announcements, and policies through appropriate channels.</li><li>
Ensure residents comply with community rules, regulations, and policies.</li><li>
Monitor and address any violations in a consistent and professional manner.</li><li>
Collaborate with operations and security teams to maintain a safe and well-maintained environment.</li><li>
Prepare regular reports on resident satisfaction, complaints trends, and KPIs.</li><li>
Maintain up-to-date resident databases and contact records.</li><li>
Support budget planning related to resident experience and engagement initiatives</li></ul><h2 class="jobSectionHeader">
Knowledge, Skills, and Experience</h2>
We Are Looking For: 
 
<ul><li>Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, Communications, or a related field (preferred).</li><li>
4&ndash;6 years of experience in resident relations, customer experience, property management, or hospitality.</li><li>
Strong communication and interpersonal skills with a service-oriented mindset</li><li>
High level of empathy, emotional intelligence, and problem-solving ability</li><li>
Ability to manage conflicts, complaints, and sensitive situations professionally</li><li>
Strong organizational skills with attention to detail and ability to manage multiple priorities</li><li>
Experience working with cross-functional teams (operations, maintenance, security, leasing).</li><li>
Ability to analyze feedback and improve resident satisfaction.</li><li>
Professional, discreet, and culturally sensitive approach</li><li>
Bilingual (Arabic &amp; English) is required .</li></ul></div>

Resident Relations Manager | Saudi Arabia

East Bay Asian Local Development Corporation

<div>Make a Difference in Oakland - Join EBALDC in Building Healthy, Vibrant Communities as Senior Resident Services Coordinator &ndash; California Hotel (Oakland, CA) 
 
East Bay Asian Local Development Corporation (EBALDC) is a nonprofit community development organization that has been building healthy, vibrant, and safe neighborhoods in Oakland and the East Bay for over 50 years. 
 
About the Role 
The Senior Resident Services Coordinator will be based at the historic California Hotel, a landmark affordable housing community that includes Permanent Supportive Housing (PSH) units. This full-time leadership role supports residents with housing stability, food security, and community connection while partnering with onsite case managers, the County of Alameda, and the Alameda County Community Food Bank. 
 
We are seeking someone who brings compassion and grace, while also maintaining clear boundaries and professional judgment. The ideal candidate will understand the unique dynamics of PSH and Oakland&rsquo;s diverse communities. 
 
Position Summary 
The Senior Resident Services Coordinator (SRSC) plays a key leadership role in supporting residents at the historic California Hotel. This position requires demonstrated experience working with formerly homeless individuals, people with mental health challenges, and other vulnerable populations, ensuring residents are treated with dignity and respect while maintaining healthy boundaries. 
 
The SRSC will act as a bridge between EBALDC residents, Property Management, and third-party service providers&mdash;including onsite case management partners, the County of Alameda, and the Alameda County Food Bank. The SRSC will provide direct resident support, build community engagement, coordinate services, and foster collaborative partnerships that strengthen housing stability and build a resilient community for all residents. 
 
REQUIREMENT: Languages Required: English (speaking, reading &amp; writing) 
Key Duties &amp; Responsibilities 
Resident Support &amp; individual Assistance (60%)<ul><li>
Provide individualized support with housing stability, public benefits, employment readiness, and budgeting.</li><li>
Respond to resident concerns, including mediation, crisis intervention, and conflict resolution.</li><li>
Partner with onsite case managers and external service providers to ensure wraparound support for residents.</li><li>
Use trauma-informed approaches in responding to behavioral health needs, including de-escalation and mental health crisis intervention.</li><li>
 Support residents experiencing food insecurity by coordinating food bank programs and connecting to nutritional supports.</li></ul>
Community Engagement &amp; Leadership development (15%)<ul><li>
Develop inclusive resident engagement strategies through one-on-one outreach, meetings, and events.</li><li>
 Facilitate resident community activities that strengthen relationships, reduce isolation, and promote mutual support.</li><li>
 Connect residents with civic engagement and leadership opportunities, including EBALDC&rsquo;s Resident Leadership Council.</li><li>
 Mentor emerging resident leaders and support their development as advocates for community change.</li></ul>
Partnership &amp; Property Management Coordination (15%)<ul><li>
 Maintain strong collaboration with Property Management to support residents at risk of eviction or experiencing safety issues.
</li><li>Conduct monthly meetings with Property Management to assess resident needs, review referrals, and discuss community concerns. Maintain documentation of meetings.</li><li>
 Plan and coordinate property-wide resident meetings, community-building activities, and service-related events.
</li><li><ul><li>Develop partnerships with local organizations to enhance resident services, education, and community-building opportunities.
 </li></ul></li><li>Work closely with Property Management to assist residents at risk of eviction, offering support, intervention strategies, linkages and referrals to community-based services.</li><li>
Build and sustain partnerships with local organizations (mental health providers, workforce programs, advocacy groups) to expand resident support networks.</li></ul>
Data Management &amp; Reporting (10%)<ul><li>
Track resident outcomes using EBALDC data systems, ensuring accurate case notes and reports.</li><li>
 Support funding proposals and grant reporting with program data, success stories, and resident feedback.</li><li>
 Maintain up-to-date records of resident interactions and service referrals.</li><li>
 Maintain accurate documentation of services, progress notes, and referrals while ensuring compliance with HIPAA and organizational standards.
 </li><li>Ensure compliance with data tracking requirements and confidentiality standards.</li><li>
 Prepare and submit required reports and participate in quality assurance initiatives.</li><li>
 Assist in evaluating program effectiveness and recommend improvements.
 </li><li>In collaboration with Resident Services Manager, develop and implement annual logic model for assigned properties.
 </li><li>Report incidents such as child, dependent adult, and elder abuse in accordance with state law</li></ul>
Core Competencies 
1. PSH &amp; Vulnerable Populations Expertise &ndash; Experience working with individuals with histories of homelessness, trauma, and behavioral health challenges. 
2. Cultural Humility &amp; Community Knowledge &ndash; Deep understanding of Oakland&rsquo;s cultural, social, and historical context. 
3. Partnership &amp; Collaboration &ndash; Skilled in building and sustaining partnerships with agencies and service providers. 
4. Crisis Response &amp; Conflict Resolution &ndash; Ability to de-escalate crises using trauma-informed practices. 
5. Leadership &amp; Mentorship &ndash; Experience guiding junior staff and resident leaders. 
6. Organizational &amp; Reporting Skills &ndash; Strong documentation, data entry, and reporting skills. 
 
Qualifications<ul><li>
Minimum of 4&ndash;6 years of experience in social services, with at least 2 years working in PSH or with similar populations.</li><li>
Bachelor&rsquo;s degree in social work, psychology, public health, or related field (equivalent experience considered).</li><li>
Experience partnering with external agencies and service providers.</li><li>
Strong written and oral communication skills; bilingual ability in Spanish, Cantonese or other languages is highly desirable.
</li></ul><ul><li>Proficiency with Microsoft Office and database management systems.
</li><li>CPR/First Aid certification (training provided if not current).
</li><li>Ability to pass DOJ and other required background checks.
</li></ul>Salary Range: Senior RSC $58,000-$69,000(Annually) 
What You&rsquo;ll Do<ul><li>
Provide direct support to residents around housing stability, public benefits, employment readiness, and budgeting.
 </li><li>Partner with case managers, service providers, and local agencies to strengthen wraparound supports.
 </li><li>Coordinate food security programs and connect residents with community resources.</li><li>
 Build resident leadership and foster a sense of community through engagement activities.</li><li>
 Collaborate closely with Property Management to identify and support residents at risk of losing housing. 
 
Why Join EBALDC?</li><li>
 Competitive salary and benefits package</li><li>
 Ongoing training and professional development</li><li>
 A supportive, diverse, and inclusive workplace</li><li>
 The chance to make a real difference in the lives of Oakland residents</li></ul>
We&rsquo;re hiring! EBALDC is seeking a compassionate, mission-driven Senior Resident Services Coordinator for the historic California Hotel in Oakland. Bring your PSH experience, community knowledge, and passion for equity to a team dedicated to housing stability and resident empowerment. 
 
 Full-time role | Oakland, CA | ❤️ Make an impact 
 
Benefits and Other Information 
EBALDC offers excellent benefit. EBALDC pays up to 100% of employee premiums and 60% of dependent premiums for Medical, Dental, Vision, LTD and Life, EAP, Retirement, Paid Time Off, CA Paid Sick Leave, Holidays and Wellness Days off for all eligible employees. 
 
Equal Employment Opportunity: Equal employment opportunity in full compliance with applicable law will be provided to all persons without regard to age, marital status, religion, gender, sexual orientation, gender identity, race, creed, color, national origin, mental or physical disability (including but not limited to AIDS and ARC) military or military veteran status, or other characteristics protected by law. 
 
Diversity, Equity, and Inclusion (DEI): We believe our commitment to building healthy, vibrant and safe neighborhoods through community development is strengthened when we pursue diversity, equity, and inclusion as both agency values and practices. 
 
This position qualifies for the federal Public Service Loan Forgiveness (PSLF) program. As a nonprofit employer, EBALDC is a qualified organization under the PSLF program, which may allow eligible employees to receive forgiveness on certain federal student loans after meeting program requirements. 
 
**All candidates will be subject to a background check as a condition of employment** 
Please NO PHONE CALLS! 
EBALDC is an EOE Employer
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Senior Resident Services Coordinator

Onni Group

<div>Job Description:
The Resident Services Coordinator is the face person of our property management team and ensures the overall quality of our resident&rsquo;s experience meets the company&rsquo;s established standards and complies with all applicable laws.
Perks &amp; Benefits:<ul><li>
Competitive pay and a Comprehensive Benefit Package</li><li>
Health Saving Account, Flexible Saving Account, Employee Assistance Program</li><li>
Annual Education Allowance</li><li>
Generous Referral Program</li><li>
Fun and collaborative company culture with lots of team-building events</li><li>
Friends and Family rates for Level Hotels &amp; Furnished Suites, The Opus Hotel and The Emily Hotel</li></ul>
What Will You Do?<ul><li>
Supports the Assistant Property Manager with renewals, rent collection, service request completion, customer service phone calls, file organization &amp; accuracy, resident communication &amp; inquiries, lease contract questions/changes and other administrative duties.</li><li>
Foster resident retention through exceptional day to day resident interactions via in-person, phone call/voicemail and email communication to encourage positive online reputation reviews.</li><li>
Take ownership of resident concerns with solutions-oriented and caring attention while seeking manager support in a timely manner.</li><li>
Schedule move-in and moves out inspections with residents.</li><li>
Assist with managing all move-in and move-out calendars while keeping management software up to date.</li><li>
Coordinate move-in orientations and conduct orientations in a way that promotes owner reputation and provides superior customer satisfaction.</li><li>
Schedule freight elevator for move-ins and move-outs.</li><li>
Organize and manage inventory list of products used by leasing and management such as collateral, access devices, move-in amenity products, etc.</li><li>
Assist residents with adding rentable items such as parking spaces, EV parking, storage lockers, storage rooms, and amenity reservations when necessary.</li><li>
Perform all duties of a Leasing Coordinator as needed to the benefit of the property.</li><li>
Support the leasing team with the assistance of file checklist tasks in anticipation of new leases.</li><li>
Shop competitive properties.</li><li>
Assist with company/vendor sponsored resident events.</li><li>
Assist with community wide e-blasts, residential notices, and elevator displays.</li><li>
Maintain exceptional standards of leasing office, tour path, and model apartments.</li><li>
Review unit turn requirements with supervisor prior to move-ins.</li><li>
Complete move-in requirements &amp; packets, final inspection of apartments prior to new move-ins and conduct move-in apartment inspections with new residents.</li><li>
Prepare and distribute move-in gifts for all new residents moving in.</li><li>
Provide exceptional service to customers, vendors, and colleagues.</li><li>
Promote and participate in Company sponsored training programs and ensures the participation of all maintenance staff as required.</li><li>
Handle resident issues, conflicts, and complaints professionally and escalate to management when appropriate.</li><li>
Assist with LEVEL reservations and ensures the unit is ready for the guest and ensures they are properly checked in HMS.</li><li>
Works closely with the LEVEL team with all reservations, including last minute reservations</li><li>
Comply with company&rsquo;s policies and procedures, safety rules and regulations, and all applicable local, state and federal laws.</li><li>
Complete all training provided by the company with regards to accounting, fair housing, marketing, leasing, customer service, etc.</li><li>
Perform other duties as required.</li></ul>
What You Bring:<ul><li>
High School Diploma or equivalent required</li><li>
Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook</li><li>
Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties</li><li>
Excellent interpersonal, oral, and written communication skills</li><li>
Excellent writing, proofreading, and editing skills</li></ul> 
Salary Range:
$22.84 to $25.00 USD 
About The Company:
Onni
For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. 
AI Use:
This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. 
All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work. 
How To Apply:
Please apply through the link on the job posting and attach your resume and any other required documents.
We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.</div>

Resident Services Coordinator

Audubon

<div>POSITION TITLE: Community Manager
DEPARTMENT: Resident Services
REPORTS TO: Regional Manager
CLASSIFICATION: Exempt
JOB SUMMARY: The Community Manager is a business leader who focuses on resident customer service and manages operations, leasing activity, renewals, collections, financial reporting, supplies, and communications for an assigned residential community.
VALUES MODELED: All employees are expected to find ways to bring our values to life every day by demonstrating: leadership, commitment, and integrity.
MEASURES OF SUCCESS: Resident feedback on quality and timeliness of resident services provided; resident turnover.
ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul><li>
Manage day-to-day leasing operations.<ul><li>
Inspect community on a regular basis and verifies the condition of vacant units in order to minimize rental arrears.</li><li>
Manage daily community requirements and maintains long-range capital improvements planning.</li><li>
Ensure all monies received are deposited and recorded on a daily basis and confirms proper bookkeeping procedures are followed.</li><li>
Compile weekly/monthly community status reports.</li><li>
Promptly respond to resident concerns, comments, and/or complaints.</li><li>
Ensure that the proper move-in paperwork, keys, and remotes are prepared for a new resident.</li><li>
Operate the office in a professional, clean, uncluttered, and well-staffed manner.</li><li>
Inspect make-ready apartments prior to move in.</li><li>
Enforce occupancy policies and procedures.</li><li>
Maintain and/or create a resident renewal program to encourage resident retention.</li><li>
Create a sense of community at the community while maintaining the policy of non-fraternization.</li><li>
Prepare annual budgets. Keep accurate and updated financial reports.</li></ul></li><li>
Manage community maintenance with the assistance of the service team.<ul><li>
Organize incoming and outgoing inspections and prepare inspection reports.</li><li>
Implement preventive maintenance programs.</li><li>
Oversee improvement projects.</li><li>
Manage requests for repairs and maintenance and evaluates timely completion of work orders.</li><li>
Maintain compliance with required permits for operating the community, such as, pool, elevator, etc.</li><li>
Monitor electric, water, and gas usage on the community.</li></ul></li><li>
Maintains and manages all financial responsibilities.<ul><li>
Approve and submit invoices for payment in a timely manner.</li><li>
Maintain accurate records of community transactions and submits on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).</li><li>
Complete variance reports and other weekly reports.</li><li>
Prepare annual budgets. Keep accurate and updated financial reports.</li></ul></li></ul><ul><li>
Manages and monitors rental collection.<ul><li>
Ensure rent and other charges are collected timely and posted daily.</li><li>
Ensure the proper legal notices are given and deadlines met concerning filing eviction, filing writs, and attending court hearings.</li><li>
Ensure compliance with community policies and lease agreements. Responds to violations and communicates with the residents.</li><li>
Assess move-out condition of apartments and has a final account statement sent with the final disposition.</li><li>
Immediately inform and refer any liability claims, legal complaints, or other violations to the Regional Manager and/or corporate office.</li></ul></li><li>
Manages community personnel.<ul><li>
Hire, train, and evaluate community staff.</li><li>
Create, mentor, and manage a cohesive community management team in accordance with policies.</li><li>
Coordinate orientation and ongoing training programs for community staff.</li><li>
Complete performance reviews for staff and makes recommendations for salary increases and/or advancement.</li><li>
Direct and control all personnel and resources to ensure the community is properly maintained and meets owner objectives.</li><li>
Manage time off for community management team and submit payroll for processing.</li><li>
Ensure staff receives new hire safety orientation as well as annual safety training.</li><li>
Coordinate with the Service Manager and attend monthly safety meetings and training for community staff; monitor the use of proper safety precautions on the community.</li><li>
Follow company procedures and reports any workers' compensation issues and/or employee incidents immediately to the workers' compensation carrier, to management, and to Employee Service Department.</li></ul></li><li>
Manages, creates and monitors marketing activities.<ul><li>
Understand the market and any other aspects of the sub-market that could impact occupancy and/or income of the community.</li><li>
Assist with the creation of marketing surveys and understands marketing strategies to secure prospects.</li><li>
Supervise the leasing team to ensure community is rented to the fullest capacity.</li></ul></li><li>
Perform other duties as assigned or requested to support community operations.</li></ul>
QUALIFICATIONS<div><ul><li>
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.</li><li>
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.</li><li>
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.</li><li>
Computer Skills: Strong computer skills in Microsoft Word, Outlook, and Excel software. Experience in conducting Internet searches and using online calendars and databases.</li></ul></div>
EDUCATION/EXPERIENCE:
Required<div><ul><li>
High school diploma or GED.</li><li>
Minimum two years&rsquo; experience as multi-family community manager, unless being promoted from within.</li><li>
Working knowledge of Entrata or other property management software.</li><li>
Must have reliable transportation, maintain auto insurance, and have a valid driver's license.</li><li>
Proven ability to market communities.</li><li>
Strong communication and customer service skills.</li></ul></div>
Preferred<div><ul><li>
Associate&rsquo;s Degree in a relevant field.</li><li>
CAM, ARM, or CCRM certification.</li><li>
Bilingual skills.</li></ul></div>
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
Productivity<div><ul><li>
Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals: completes tasks on time or notifies appropriate person with an alternate plan.</li><li>
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.</li><li>
Integrity - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.</li><li>
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.</li></ul></div>
Customer/Resident Focus<div><ul><li>
Customer Focus - Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.</li><li>
Confidentiality - Maintains confidentiality of sensitive information.</li></ul></div>
Decision Making<div><ul><li>
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.</li><li>
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.</li></ul></div>
Business Skills<div><ul><li>
Analytical/Reasoning - Synthesizes basic and varied information; collects and researches data; uses intuition and experience to complement data and make recommendations.</li><li>
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.</li><li>
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.</li><li>
Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.</li></ul></div>
Job Skills<div><ul><li>
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent.</li><li>
Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.</li><li>
Job Knowledge - Exhibits competency in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.</li><li>
Use of Technology - Demonstrates required skills; adapts to new technologies; uses technology to increase productivity; keeps technical skills up to date.</li></ul></div> 
Teamwork<div><ul><li>
Conflict Resolution - Encourages open communication; confronts difficult situations; maintains objectivity; keeps emotions under control; uses interpersonal and negotiation skills to resolve conflicts.</li><li>
Cooperation - Establishes and maintains effective relationships; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.</li><li>
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.</li><li>
Collaborative Leadership - Builds relationships; handles conflict in a constructive manner; works with employees to resolve issues.</li><li>
Achievement-Oriented Leadership - Identifies challenges and addresses them directly; sets an example.</li></ul></div>
PHYSICAL DEMANDS
While performing the duties of this position, the employee is frequently required (50 to 100% of the time) to:<div><ul><li>
Stand at the front desk.</li><li>
Walk the community.</li><li>
Bend, stoop, squat, or kneel to perform routine housekeeping duties such as picking up debris.</li><li>
Climb stairs to access upper level units and interior units with multiple levels. May need to climb or work from a ladder.</li><li>
Push or pull to move equipment, appliances, and open or close doors.</li><li>
Reach above shoulders to perform routine maintenance repairs, stock, and remove equipment.</li><li>
Grasp, grip, turn hands, and have finger dexterity to handle sharp objects, maintenance tools, open and close ladders, use telephone/pager/two-way radio.</li><li>
Talk or hear when interacting with residents, management, or other visitors to the community, both in person and on the phone.</li></ul></div>
Lifting Requirements
While performing the duties of this position, the employee is required to lift, move, and carry items such as mail, supplies, packages, ladders, cases of paper, soda, or water according to the following frequency:<div><ul><li>
Between 1-25 lbs.: Constant Need (50 to 100%)</li><li>
Between 25-75 lbs.: Occasional Need (1 to 33%)</li><li>
Between 75-150 lbs.: Rare Need (less than 1%)</li><li>
Over 150 lbs.: Rare Need (less than 1%)</li></ul></div>
Lifting and carrying weights exceeding 50 pounds is accomplished with assistance from one or more persons and using appropriate equipment such as carts. Personal protective equipment, such as a back brace, must be worn when needed.
Vision Requirements
Specific vision abilities frequently required (50 to 100% of the time) by this job include close vision, color vision, depth perception, and ability to adjust focus to:<div><ul><li>
Observe cleanliness or maintenance issues throughout the community.</li><li>
Complete forms, review reports, and enter data on the computer.</li><li>
Observe areas needing attention or correction.</li><li>
Read cautionary labels and respond to written instructions from management.</li></ul></div>
Speaking and Hearing Requirements
Specific speaking and hearing abilities frequently required (50 to 100% of the time) by this job.<div><ul><li>
Verbally communicate via telephone and in person with staff, residents, vendors, etc., for the purpose of receiving information and or direction.</li><li>
Express or exchange ideas by means of the spoken word.</li><li>
Ability to receive detailed information through oral communication.</li></ul></div> 
SCHEDULE
May be scheduled for morning, afternoon, or evening shifts during the regular workweek and on weekends.
TRAVEL
Some travel may be required.
WORK ENVIRONMENT
The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and filing cabinets. The noise level in the work environment is usually quiet.
REASONABLE ACCOMMODATION
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The job duties, qualifications, work environment, and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>

Community Manager

KETTLER

<div>Overview:
<div>
KETTLER currently has an opening for a Community Manager at The Fields of Manassas, an apartment community located in Manassas, VA. If you have a good work ethic, a passion for helping people, and want an opportunity to learn and grow, KETTLER is the place for you!</div><div></div><div> 
The Community Manager, under the direction of the Regional Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community operations.</div>
Responsibilities:
<ul><li>Managing administration of property operations and leasing office.</li><li>
Monitoring the financial operations and achieving budgeted NOI.</li><li>
Providing a quality living environment for residents and positive work environment for team members.</li><li>
Hiring and supervising all on-site staff, including maintenance staff.</li><li>
Ensuring that all apartments and property grounds are maintained at company standards.</li><li>
Ensuring that rent is collected in a timely manner and following appropriate procedures when residents are delinquent.</li><li>
Contribute to achievement of team goals, leasing benchmarks, and resident retention.</li><li>
Support outreach initiatives that effectively market/promote the property.</li><li>
Understand the current sub-market and mentor others to ensure their comprehension.</li><li>
Lead by example to help maintain a high-performing, customer-focused team.</li><li>
Contribute to resident satisfaction and the achievement of property goals.</li><li>
Other duties as assigned.</li></ul>
Qualifications:
<ul><li>4+ years&rsquo; experience in the property management field.</li><li>
2+ years&rsquo; supervisory experience.</li><li>
High School Diploma, Bachelor&rsquo;s Degree preferred.</li><li>
Computer Proficiency and knowledge of Microsoft Office Suite.</li><li>
Demonstrated Leadership ability and proven track record of success with the leasing process.</li><li>
Must be able to work on the weekends.</li><li>
Experience with property management software.</li><li>
Must be able to walk apartments and grounds, including steps and climbing stairs.</li><li>
Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.</li><li>
Strong financial analysis, budgeting, and P&amp;L management skills.</li><li>
Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.</li><li>
Experience with unit and common area renovations.</li></ul></div>

Marquis Companies

<div>Overview:
<h1 class="jobSectionHeader">Resident Care Manager (RCM) - RN</h1><div>
JOIN AN OUTSTANDING TEAM! 
 
Marquis Companies has been in business since 1989. Marquis Companies is a growing and dynamic healthcare organization that employs several thousand employees across California, Oregon and Nevada. Marquis Companies consists of: Post-Acute Rehab and Assisted Living Facilities, Marquis at Home, Consonus Rehab and Consonus Pharmacy. 
 
As a Resident Care Manager (RCM) your experienced nursing skills will be utilized as you conduct and coordinate the development and completion of the resident assessments (MDS) in accordance with current rules, regulations, and guidelines, including the implementation of CAAs. Your role will include coordination with Physicians, healthcare providers, facility inter-disciplinary teams, families and manage care through the Charge Nurse, Certified Nursing Assistant and Medication Nurse to best meet the quality of life and care of your residents. This facility currently uses an electronic medical records and electronic charting system. 
 
In addition to a wide variety of career opportunities, we offer a comprehensive benefits package that can include:</div><ul><li>
Competitive Wages</li><li>
Paid Vacation and Sick Time</li><li>
Medical, Dental, and Vision Insurance</li><li>
Life insurance, short term disability, AD&amp;D coverage</li><li>
Flex Spending for Medical &amp; Dependent Care</li><li>
401(k) Plan with Employer Match</li><li>
Continual growth opportunities &amp; up to $25,000 towards ongoing education</li><li>
Uniforms provided upon hire &amp; on employment anniversary</li><li>
Employee Referral Bonus</li><li>
Reimbursement for licensing fees</li><li>
Employee Assistance Program</li><li>
Employee cell phone discount</li><li>
Vital Life Foundation contribution for non-profit Volunteer hours</li></ul>
Qualifications:
<ul><li>Must be a licensed RN for the appropriate State with strong assessment and care planning skills.</li><li>
2 &ndash; 3 years experience working as an RN is required.</li><li>
RNs with some long-term care experience, a strong passion for working with the senior population, and experience in Nurse Supervisor roles are encouraged to apply.</li><li>
You will receive excellent, hands-on training to learn Marquis nursing systems and procedures.</li></ul>
EEO Statement:
<div>
&ldquo;Be here. Be you.&rdquo; 
For more than 30 years, Marquis Companies and Consonus Healthcare have been serving seniors and welcoming staff of all backgrounds, skills, and perspectives. The Marquis family of companies offer a rich heritage of embracing differences and honoring individuality. We&rsquo;ve continued to grow in our appreciation of diversity in the workplace. We know it builds strength, drives innovation, and brings valuable new perspectives and energy. 
 
We&rsquo;re committed to making our workforce an even greater reflection of the people and communities we serve, and we are honored our employees have chosen to work at Marquis and Consonus. Everything we do as a company is driven by our mission to help those we serve, and each other, live the best rest of our lives. 
 
That means you being you &ndash; without apology or compromise. We value your every uniqueness and continue to curate, nurture, and sustain an inclusive culture. It&rsquo;s the foundation of who we are and the evolution of our collective future.</div></div>

Resident Care Manager - RN

TM ASSOCIATES MANAGEMENT INC

<div>Description:

TM Associates is a family owned business united by its mission and defined by its values. We take our work personally, knowing the resident experiences we&rsquo;re responsible for truly impact people. This belief&mdash;that of our founder, Tevis Margolis, continues to be realized through our growth from seven team members to over 500. Mr. Margolis&rsquo; drive to build a business dedicated to its people has resulted in a unified determination to meet each client's high expectations. Those expectations include building and managing the very best communities for the people who need them most.
We offer full medical, dental and vision insurance at an affordable rate on the first day after the first full calendar month of employment. With our 401K match program, you are eligible to start contributing on your first day of employment.
Our company takes pride in our employees. We believe we are the best because of our dedication to training, benefits and leadership.
Supervision and Direction: The Community Manager will receive general supervision and direction from their Regional Manager and the Management Agent (TMAM). The Community Manager may be vested with the authority to make discretionary decisions in the event circumstances occur that are not covered by written instructions or known policies and procedures. Communication between the Community Manager and the Owner will be through the Officers of TM Associates Management. The Community Manager will comply with established policies and procedures and will not take action contrary to such guidelines without the Regional Manager's approval. The Community Manager is directly accountable for the complete operation of the site. They will be responsible for supervising all other TMAM staff associated with the community and for their standard of performance.
Requirements:
<ul><li>Responsible for assuring that the tenants receive prompt, efficient, courteous, and quality service, including immediate acknowledgement of any complaints with prompt action to find a resolution. Counseling and referring residents as appropriate</li><li>
Achieving and maintaining as close to 100% occupancy as possible</li><li>
Performing recertification of residents income, where applicable</li><li>
Provide direction to and assurance that rental programs are properly executed</li><li>
Assure the provision and maintenance of efficient mechanical operations, adequate buildings and equipment; and be responsible for the employment of qualified and competent maintenance personnel and establishment of good tenant relations with maintenance personnel</li><li>
Regularly inspect the buildings, grounds and physical appearance of the property, deferred maintenance, and other related data.</li><li>
Prepare reports based upon regular inspection, outlining property condition, including cleanliness of buildings and grounds, and a summary of maintenance operations.</li><li>
Inform the Regional Manager of any observed deferred maintenance and property deficiencies in writing, noting specific locations, conditions, and recommendations for corrective measures.</li><li>
Provide direction and guidance to the maintenance staff, assign work priorities, and determine the extent of repairs and necessary corrective measures.</li><li>
Establish central office procedures with the approval of the Regional Manager</li><li>
Interview all potential residents and process verifications to determine eligibility.</li><li>
Confer with the Regional Manager on all evictions, lease violations, and special arrangements.</li><li>
Rent Collection and Record keeping, including frequent trips to banks</li><li>
Possess a valid driver&rsquo;s license and a driving record acceptable to TMAM for site errands, including trips to banks, stores and other vendors.</li><li>
Be responsible for all job assignments, explain employee duties and responsibilities, and inform operating staff of policies and procedures.</li><li>
Maintain files containing written records of maintenance services, equipment readings, operating manuals, inventory and a library consisting of pertinent data relating to equipment and buildings.</li><li>
Purchasing needed supplies and equipment, within budget constraints. Maintain necessary administrative records of purchases.</li><li>
Develop and implement site activities for residents such as special events and recreation activities</li><li>
Prepare and respond to all pertinent correspondence</li><li>
Attend mandatory meetings and seminars</li><li>
Able to communicate both orally and in writing using English and use of basic arithmetic skills.</li><li>
Must have access to reliable vehicle transportation for errands from property.</li><li>
Other duties and responsibilities as assigned by Regional Manager and/or TMAM Management</li></ul></div>

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