resident services manager

The W Group Mgmt

<div><h2 class="jobSectionHeader">Lead Case Manager &ndash; Sanford Manor</h2>
Schedule: Monday through Friday 9am-5pm
Excellent Benefits &bull; Supportive Management &bull; Immediately Available
Sanford Manor, part of The W Assisted Living Management Company, is seeking a compassionate, organized, and motivated Lead Case Manager to join our team. This is a hands-on leadership role responsible for coordinating resident services and supporting a small case management team, with a strong focus on resident satisfaction, smooth admissions/discharges, and clear documentation.<h3 class="jobSectionHeader">
What You&rsquo;ll Do</h3><ul><li>
Lead and support a team of 2 Case Managers (workflow oversight, guidance, and daily coordination)</li><li>
Maintain firm adherence to each resident&rsquo;s Bill of Rights and advocate for resident-centered care</li><li>
Maintain meaningful communication with residents, families, care providers, and community partners to ensure continuity of care</li><li>
Coordinate admissions/re-admissions from the community, hospitals, nursing homes, and other settings</li><li>
Support resident assessments and service planning to meet resident needs and facility requirements</li><li>
Collaborate with a multidisciplinary team (administration, nursing, social services, and outside providers)</li><li>
Ensure clear, timely, and accurate documentation in accordance with facility policies and regulations</li><li>
Identify barriers to care, escalate concerns appropriately, and help drive solutions that improve outcomes and satisfaction</li></ul><h3 class="jobSectionHeader">
Qualifications / Requirements</h3><ul><li>
Associate&rsquo;s Degree in Healthcare (required)</li><li>
2+ years of case management experience (assisted living/long-term care preferred)</li><li>
Prior experience in assisted living/adult care/long-term care strongly preferred</li><li>
Strong phone, communication, and follow-up skills with families and care providers</li><li>
Excellent organization, documentation, and time-management skills</li><li>
Ability to lead by example and work cooperatively with a multidisciplinary team</li><li>
Bachelor&rsquo;s degree preferred but not required</li></ul><h3 class="jobSectionHeader">
Benefits</h3><ul><li>
Competitive pay</li><li>
Health benefits offered</li><li>
Paid time off</li><li>
Paid sick time</li><li>
Paid holidays</li><li>
Unlimited employee referral bonuses</li><li>
Growth and development paths specific to your interests</li><li>
Supportive management (open-door policy)</li><li>
Reliable schedule</li></ul><h3 class="jobSectionHeader">
Why Work at The W Group?</h3>
The W Group is proud to be one of the largest providers of senior living and adult care in New York State. We&rsquo;re a values-based organization with a culture rooted in collaboration, encouragement, and camaraderie. In this role, you&rsquo;ll have the opportunity to innovate, make an impact, and grow with a company that invests in its people.</div>

Lead Case Manager

Pegasus Residential

<div>Pegasus is growing in the area and we are looking for our next Client Services Manager!

How do you define success? Our fast-paced company culture mixes challenge and excitement to create an environment of professionalism and engagement seldom seen or experienced!

Do you want to prove yourself, show what you can do? We invest in our associates, challenge them, give them the tools to succeed, and allow them to control their own future. We strive to promote from within, so if you want to move up quickly, you can!

Are you a high achiever, someone craving a workplace that challenges your talents and recognizes your efforts? Are you ready to join a family of professionals who encourage and motivate you to become your very best. EOE.

Visit our Careers Page at www.pegasusresidential.com/careers

Your Role as a Client Services Manager:

Your practical and compassionate nature is critical to effectively balance between leasing apartments, managing resident retention, marketing the community, and handling administrative and financial responsibilities for your community.

As a client services manager, you are required to assume greater responsibilities upon absorbing and applying knowledge of all aspects of property management. Maturity and good judgment is a necessity&hellip;you serve as the individual responsible for the community in the absence of the Property Manager.

If you&rsquo;re a role model to peers, someone who advocates on behalf of your team to enhance individual performance while providing excellent service to internal and external customers, we want to speak with you! Proactive, organized professionals with a team-player mindset and a passion to exceed expectations thrive in this role.

Qualifications:
<ul>
<li>High school degree or equivalent.</li>
<li>At least one-year practical experience as either a Leasing Consultant, or Assistant Community Manager.</li>
<li>Onesite experience is a must.</li>
<li>Knock experience.</li>
<li>Eviction filings.</li>
<li>1&ndash;3 years in property management.</li>
<li>Strong people skills (you&rsquo;ll deal with residents daily).</li>
<li>Conflict resolution (handling complaints, disputes).</li>
<li>Rent collection &amp; record keeping.</li>
<li>Attention to detail.</li>
<li>Lease preparation and renewals.</li>
<li>Basic accounting (rent, deposits, late fees).</li>
<li>Showing units.</li>
<li>Closing leases.</li>
<li>Marketing vacancies.</li>
<li>Assist the property manager with daily operations.</li>
<li>Attention to detail.</li>
<li>Inspecting and completing final account statements within 72 hours upon move-out.</li>
<li>Reliable transportation.</li>
<li>Ability to work weekends.</li>
<li>Ability to attend resident functions.</li></ul></div>

Assistant Community Manager - Chesterfield, VA

E&S Ring management

<div>Join E&amp;S Ring &ndash; A Leader in Residential Property Management

At E&amp;S Ring Management, we manage apartment communities in some of California&rsquo;s most sought-after neighborhoods. With a legacy of excellence and a strong presence in vibrant communities, we&rsquo;re proud to deliver high-quality living experiences and that starts with an exceptional team.

We&rsquo;re currently seeking a Part-Time Resident Services Specialist for one of our premier communities. 


Position Overview:
The Part-Time Resident Specialist is responsible for all phases of resident service and resident retention with particular emphasis on administration of the property operations, resident functions, and service requests and to provide a quality living experience for the residents. At some locations, responsible for maintaining occupancy goals. The Part-Time Resident Services Specialist will promote the company's Mission Statement and ensuring adherence to all relevant policies and procedures, fostering an 
organizational culture aligned with corporate values. 


What We Offer

We believe a rewarding career includes more than just a paycheck. When you join us, you&rsquo;ll enjoy:
<ul><li>
A dynamic role where you&rsquo;ll showcase your face-to-face Customer Service skills while contributing to process improvements.</li><li>
A collaborative, upbeat work environment that values positivity, professionalism, and team spirit.</li><li>
A comprehensive benefits package, including:
<ul><li>Medical, Dental, Vision, and Life Insurance</li><li>
401(k) with Company Match</li><li>
Flexible Spending Accounts</li><li>
Paid Vacation, Sick Leave, Personal Days &amp; Holidays</li><li>
Tuition Reimbursement</li><li>
Wellness Reimbursement</li></ul></li></ul> 


What You&rsquo;ll Bring
<ul><li>
Qualifications:
<ul><li>High School Diploma</li><li>
1year direct customer service, sales or apartment industry experience</li><li>
Knowledge of office systems and equipment, typing 40 wpm with accuracy, 
word processing</li></ul>
</li></ul><ul><li>Additional Desired Qualifications:
<ul><li>Some college</li><li>
Spreadsheets and Yardi</li></ul>
</li></ul><ul><li>Physical Requirements:
<ul><li>Must be able to climb stairs when accessing Resident Services or Service Offices and navigate ladders as needed.</li><li>
Must be capable of walking the entire property, including steps and steep gangways on docks (if applicable)</li><li>
Requires regular bending, kneeling, and stooping.</li><li>
Must be able to lift up to 20 pounds to handle materials and equipment safely.</li></ul></li></ul> 


Your Responsibilities:

Resident Services
<ul><li>
Conduct onsite Move-In and Notice to Vacate follow-up programs and compile a monthly summary.</li><li>
Assist with the implementation of the 12-month resident retention calendar of activities.</li><li>
On site organization and active participation in resident events and activities.</li><li>
Maintain the company standard of performance of onsite maintenance functions, both in the occupied and vacant apartments through positive interaction with the residents.</li><li>
Onsite follow-up on service requests within 24 hours of completion to ensure resident satisfaction.</li><li>
 Notify resident prior to shift end if Service Request will not be completed. Re- schedule and follow up.</li><li>
Responsible for the onsite administration of parking procedures and policies.</li><li>
Onsite management of promotional move in gift program. Responsible for tracking inventory, placing orders, restocking, cost control, and evaluation of resident response for effectiveness.</li><li>
Promptly notify residents in writing of breach of lease or policy violations.</li><li>
Assist with onsite administering the lease renewal program under the direction of the Associate Manager or Assistant Manager.</li><li>
Present a professional, efficient attitude in remedying any resident complaint to ensure onsite resident satisfaction while working within company guidelines.</li><li>
Responsible for maintaining up to date knowledge of Fair Housing and other legal issues and local ordinances as they affect the property&rsquo;s operations.</li><li>
Ability to articulate legal procedures for evictions in local area, property rules and emergency procedures.</li><li>
Responsible for firm, fair, and consistent administration of all legal and company policies and practices in keeping with company practices and fair housing laws.</li><li>
Onsite participation in the preparation of the resident newsletter if applicable.</li><li>
On a daily basis, accurately input and update onsite Service Requests.</li><li>
Onsite participation in social media management programs if applicable.</li><li>
Collect and accurately record the receipt of any deposits or move-in funds.</li><li>
Physically meet and acquaint the new resident with the leasing documentation by having an in-depth knowledge of the rental agreement, the property rules and the policies that affect the resident and emergency procedures.</li><li>
Answer phone by 3rd ring using company greeting.</li><li>
 Perform other duties as assigned.</li></ul>

Leasing
<ul><li>
Successfully lease apartments and boat slips, qualify potential residents, verify applications and complete move-in paperwork.</li><li>
Maintain minimum 33% closing ratio on qualified, walk in traffic.</li><li>
Maintain 50% phone to traffic ratio on qualified sales calls.</li><li>
Perform 90% or better on phone and property shopping reports.</li><li>
Follow company policy regarding prospective resident follow up with phone call within 24 hours and a follow up email within 48 hours.</li><li>
Create all associated documentation accompanying the rental agreements in a timely and accurate fashion.</li><li>
Comply with company requirement of renter&rsquo;s insurance for all move-ins and properly document all policies into Yardi and upload proof of coverage.</li><li>
Collect and accurately record the receipt of any deposits or move-in funds.</li><li>
Physically meet and acquaint the new resident with the leasing documentation by having an in-depth knowledge of the rental agreement, the property rules and the policies that affect the resident and emergency procedures.</li><li>
Walk apartments and note any deficiencies in market ready product, checking the tour route, model and farm units on a daily basis.</li><li>
Enter accurate data daily in Yardi of prospects and new residents and into Anyone</li><li>
 Home for new prospects.</li><li>
Ensure all move-ins receive move-in gift with card.</li><li>
On a monthly basis, update the market survey ensuring a thorough knowledge of the competition and market. Physically shop, on a quarterly basis, the competition strategic planning to gain a competitive edge.</li><li>
On a monthly basis review online ad sources for accuracy</li><li>
Onsite daily posting of Craigslist Ads using the assigned posting tool at required intervals.</li><li>
Weekly deletion of the prior week&rsquo;s Craigslist Ads .</li><li>
Comply with all Fair Housing regulations and local ordinance and laws as they relate to company or property specific guidelines in occupancy standards, demonstrating at all times, firm, fair and consistent administration of all legal and company policies and practice.</li><li>
Maintain the cleanliness and organization of leasing office, lobby and hospitality area on a daily basis.</li><li>
Answer phone by 3rd ring using company greeting.</li><li>
Perform other duties as required.</li></ul> 


Ready to Take the Next Step?

If you&rsquo;re ready to bring your in-person Customer Service expertise to a company that values both performance and personality, we&rsquo;d love to hear from you. 


Employment offer is contingent upon satisfactory background, drug screening, reference and if applicable physical exam. 


E&amp;S Ring Management Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div>

Part-Time Resident Services Specialist

Landmark Properties, Inc.

<div>Job Description
The Associate Community Manager is responsible for effectively marketing the community and ensuring the leasing targets are achieved. The Associate Community Manager places our prospects' and residents&rsquo; needs, requests, and follow-up as a top priority. The Associate Community Manager should always maintain a level of professionalism and courtesy. 
Reports to: Community Manager 
Direct Reports: None 
 
Responsibilities: 
The duties listed below are an outline of the Associate Community Manager&rsquo;s responsibilities and should not be considered an all-inclusive list. As the needs of the community change, these duties may be modified as needed. 
Leasing &amp; Marketing<ul><li>
Prepare marketing plans and develop new strategies and programs designed to meet occupancy goals</li><li>
Prepare/monitor daily and weekly leasing reports in order to make pricing recommendations to ensure optimal rent growth</li><li>
Ensure leasing staff complies with corporate procedures and government laws on Fair Housing</li><li>
Ensure all data is accurately entered in Entrata, resulting in quality follow-up</li><li>
Project a favorable image of the community to achieve property objectives and public recognition</li><li>
Generate and track traffic of prospective residents by utilizing effective marketing techniques</li><li>
Conduct/oversee all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model and traffic follow up</li><li>
Complete and submit required materials in a timely manner such as market surveys, marketing calendars, guest cards, and service requests</li><li>
Ensure all social media channels are updated regularly to promote the property</li><li>
Oversee renewal kick-off, including planning and executing events and implementing Community Ambassador zone walks</li></ul> 
General Administration<ul><li>
Ensure confidentiality of client, resident, and company information</li><li>
Attend and contribute to all staff meetings and any special or emergency meetings</li><li>
Understand and adhere to the Landmark Properties policies and procedures</li><li>
Maintain a clean and professional work environment</li><li>
Report time and attendance</li><li>
Understand the lease document and all related addendums and be able to clearly communicate to residents, prospective residents, and parents all relative information</li><li>
Participate in all move-in and move-out related activities</li><li>
Manage time efficiently and effectively</li><li>
Assist in corporate projects as requested</li></ul> 
Financial Management<ul><li>
Maximizes revenue and occupancy</li><li>
Operates marketing activities within the confines of the marketing budget, deviating only with prior approval</li></ul>
Personnel<ul><li>
Ensure Landmark LEASE protocols are being practiced by all staff members</li><li>
Train leasing staff on how to market on campus and locations that students frequent</li><li>
Be familiar with and train the leasing staff on how to review and explain the lease document and all related addendums</li></ul> 
Customer Service<ul><li>
Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations</li><li>
Maintain active and effective communication with residents, parents, and university personnel</li><li>
Create and distribute the monthly newsletter and resident communications</li><li>
Direct roommate mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences</li><li>
Participate in resident retention programs</li></ul> 
Facilities<ul><li>
Assist the Community Manger in creating and implementing a successful turn plan</li><li>
Regularly walk the property to identify and address maintenance issues</li><li>
Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues</li></ul> 
Risk Control<ul><li>
Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources</li><li>
Document and address behaviors of residents that violate the law or the community lease agreement</li><li>
Identify and report safety and security risks to the Community Manager</li><li>
In the absence of the Community Manager, prepare and submit incident reports</li><li>
Assist the Community Manager in handling emergency situations in conjunction with the corporate team</li></ul> 
Work Environment &amp; Physical Demands<ul><li>
The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.</li></ul>
#LI-TM1
Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

Associate Community Manager - Saga Ann Arbor

NHE, Inc

<div>Assistant Community Manager 
Location: Cambridge Oaks I &amp; II- Kings Mountain, NC 
Summary

Responsible for the efficient operation of the assigned community under the direction of the Community Manager. On a daily basis, the Assistant Community Manager performs the tasks associated with the operation of the property including managing the sales function, pricing, collections, administration, resident services, and maintenance. The ACM is also responsible for ensuring the successful leasing of apartments by adhering to community policies and procedures during the application process (e.g., qualifying potential residents, verifying applications etc.). Reports to: Community Manager. Supervises: Onsite staff of assigned properties in absence of Community Manager. Regional Manager will oversee hiring, staffing, wage reporting, marketing, accounts receivable, collections and leasing. Must be flexible and able to work varied schedule, including weekends and some holidays as required. 
 I. ESSENTIAL DUTIES AND RESPONSIBILITIES

Fiscal accountability for properties performance
<ul>
<li>a. Assist with monitoring the property budgets, keeps expenses in line with the budget</li>
<li>b. Assists with completing utility analysis annually</li>
<li>c. Assists with all applicable deposits, rents, other fees and ancillary revenues are collected and deposited</li>
<li>d. Reviews Accounts Receivables reports weekly and sends late notices accordingly</li>
<li>e. Reviews, codes, and submits bills to be paid to the Accounts Payable Department through PayScan</li>
<li>f. Assists with monitoring of budget control reports on a monthly basis. Account for monthly budget variances and implement new strategies when required. Suggest budget adjustments related to objectives and goals.</li>
<li>g. Purchases necessary equipment and supplies for the community at the direction of Community Manager. Expenses over $500 must be pre-approved by RPM</li></ul> 


 Development, implementation and monitoring of assets
<ul>
<li>a. Inspects the community daily to determine the quality of the physical property to assess and identify needs.</li>
<li>b. Monitors occupancy to ensure property maintains 100% occupancy at all times. Must keep waiting list active, first two applicants should be current and ready for move in should notice be given. Responsible for implementing, designing and maintaining a resident retention program, i.e., newsletter, resident referral program or social activities</li>
<li>c. Assists with developing and monitoring an active renewal program for nonsubsidized units.</li>
<li>d. Ensure maintenance of the property is being performed and documented.</li>
<li>e. Obtains three bids for capital items and makes recommendations to Community Manager.</li>
<li>f. Inspects maintenance repairs and available units for readiness.</li>
<li>g. Inspects recently vacated units to assess needed repairs, replacements and resident charges.</li>
<li>h. Monitors, inspects, and assesses the community landscape and physical condition to identify, control or eliminate potential safety concerns and to ensure quality aesthetics of exterior parts of community.</li>
<li>i. Assists with performing monthly inspections for 811 Property types or quarterly for 202 and family property types.</li>
<li>J. Assists with generating various reports, ie. month end close out, company required reports, HUD information, etc.</li></ul> 


Personnel Management
<ul>
<li>Assist Community Manager in recruiting, interviewing, and training all community staff positions.</li>
<li>Promote staff harmony through support, effective leadership and positive example</li>
<li>Assists Community Manager to ensure all on-site administrative functions pertaining to personnel are timely (i.e., performance evaluations, transfers, promotions, time sheets, bonuses, etc.).</li>
<li>Maintain compliance with company policies, procedures and industry regulations (i.e., HUD, IRS, HOME, HTF, RD, Fair Housing, OSHA, Safety, etc.).</li>
<li>Assures that associates follow policies and safety rules; complies with NHE policies for reporting incidents</li>
<li>Interacts closely with maintenance staff to manage property maintenance programs including promptly and courteously responses to resident requests for maintenance and that the work meet or exceeds NHE standards.</li></ul> 


 External and internal client/customer relations
<ul>
<li>a. Handle and resolve current/former resident situations through established company guidelines and practices on a timely basis.</li>
<li>b. Handle and resolve vendor or contractor situations on a timely basis.</li>
<li>c. Plans, executes and attends social and other community events for residents</li>
<li>d. Resolves resident concerns and matters at a high level of customer service and satisfaction</li></ul> 


 Regulatory Compliance
<ul>
<li>a. Complete all move ins/outs/recertifications/Interims etc. as required by HUD and NHE guidelines</li>
<li>b. Monitors regulatory compliance on behalf of owner/agent with appropriate regulations (LIHTC Section 42, HUD Section 8/PRAC/HAP, HOME, HTF, etc.)</li>
<li>c. Oversees compliance with Fair Housing Laws</li>
<li>d. Ensure each property is adhering to their specific program types regulations</li>
<li>e. Interprets and applies IRS Section 42 and HUD regulations and identifies and recommends compliance and changes as appropriate.</li>
<li>f. Prepares and participates in management reviews and physical inspections from third parties, local or state housing authorities and/or HUD.</li></ul> 

<ul>
<li>Attendance is an essential job function.</li>
<li>Attends and participates in industry and NHE&rsquo;s training programs as required.</li>
<li>Performs the tasks of subordinate associates as needed, including leasing units and making units ready for leasing.</li>
<li>Responsible for other assignments as needed and directed by senior management.</li>
<li>This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by your management team.</li></ul> 


II. KNOWLEDGE, SKILLS AND ABILITIES
<ul>
<li>Excellent communication and interpersonal skills, both verbal and written.</li>
<li>Advanced organizational skills.</li>
<li>Ability to direct others to achieve company goals.</li>
<li>Ability to sell products and services to potential customers.</li>
<li>Ability to handle multiple tasks and prioritize duties and responsibilities.</li>
<li>Ability to visually inspect units, grounds, and other aspects of the community to determine standards are met.</li>
<li>Ability to work with little direction maintaining confidentiality and professionalism.</li>
<li>Be a team player</li></ul> 


III. SUPERVISORY RESPONSIBILITIES

None 
IV. QUALIFICATIONS
<ul>
<li>Property Manager&rsquo;s or PMIC license preferred.</li>
<li>Multifamily leasing, sales and/or customer service experience is required.</li>
<li>Knowledge of apartment management laws and regulations, federal, state, and local.</li>
<li>Knowledge of expense control and financial management.</li>
<li>Must have a valid driver&rsquo;s license or means of immediate transportation to attend meetings, events and daily activities</li></ul> 


V. EDUCATIONAL AND/OR EXPERIENCE

College degree preferred but not required. Must have training or experience in basic computer use, including common applications such as Microsoft Word and Excel as well as experience with web-based software used in apartment management (Yardi Voyager, Popcard, Payscan, Rent Caf&eacute; preferred). Other related experience or equivalent education may be substituted. 
LANGUAGE/MATHEMATICAL/REASONING ABILITY

Ability to generate reports, business correspondence. Effectively present information and respond to questions from clients, customers, and the general public. Must possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Should be able to compute rate, ratio and percent. Must be able to apply common sense understanding and carry out instructions furnished written and verbally. 
PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 
WORKING CONDITIONS AND ENVIRONMENT

While performing the duties of this job, the employee primarily works indoors from the NHE, Inc. on-site property office. The employee will regularly work in a highly mobile environment in performance of the above duties and responsibilities. The noise level in the work environment is usually moderate. 
POLICIES AND PROCEDURES

The employee in this job must be knowledgeable about the company's policies and procedures as described in the company Employee Handbook. 
BENEFITS

All full-time employees are eligible to participate in our benefits program. NHE offers: 
<ul>
<li>
HDHP Health Insurance Plan</li>
<li>PPO Health Insurance Plan</li>
<li>Vision Insurance</li>
<li>Dental Insurance</li>
<li>Short-Term Disability</li>
<li>Long-Term Disability</li>
<li>Group Life Insurance 
</li>
</ul><ul><li>Health Savings Account (offered for HDHP plan)</li>
<li>Flexible Spending Account (FSA)</li>
<li>Employee Assistance Program (EAP)</li>
<li>401k Retirement plan</li>
<li>12 Paid Holidays (includes Birthday Holiday)</li>
<li>Up to 130 hours of PTO</li></ul> 


About NHE, Inc.

As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification. 
 
Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations. 
EOE</div>

Assistant Property Manager at Cambridge Oaks Apartments

Fairmont Management Inc

<div>Luxury Mixed-Use Community | Downtown Glendale, CA 
Fairmont Management Inc. | www.fairmanage.com
Are you passionate about creating exceptional resident experiences while growing your career in property management? Do you thrive in a fast-paced, hospitality-driven environment where no two days are the same?
Fairmont Management Inc. is seeking an energetic, polished, and motivated Assistant Community Manager to join our team at one of Glendale&rsquo;s premier mixed-use mid-rise apartment communities in the heart of downtown Glendale.
This is an exciting opportunity to join the property during a transformative period. The community is currently undergoing a major renovation, including a stunning new lobby, modernized leasing office, and upgraded fitness center. The property also features cutting-edge smart technologies throughout the building and apartment homes, creating a modern living experience for residents and an innovative environment for our team.
If you enjoy building relationships, leading with positivity, and being part of a company that values professionalism, teamwork, and growth, we would love to meet you.<h3 class="jobSectionHeader">
Why Join Fairmont Management?</h3>
At Fairmont Management Inc., we believe our people are our greatest asset. We foster a collaborative culture where team members are empowered to contribute ideas, grow professionally, and make a meaningful impact on our communities.<h3 class="jobSectionHeader">
What We Offer</h3><ul><li>
Competitive compensation including leasing and performance bonuses</li><li>
Generous paid time off policy</li><li>
Educational opportunities for career growth and advancement</li><li>
Dynamic, team-oriented culture</li><li>
Beautiful, modern work environment</li><li>
Exposure to innovative property technologies</li><li>
Opportunity to help shape an exciting community transformation</li><li>
Company committed to excellence and resident satisfaction</li></ul><h2 class="jobSectionHeader">
About the Role</h2>
As the Assistant Community Manager, you will play a key role in the daily operations and success of the community. You will work closely with the Community Manager to oversee leasing, resident relations, operations, marketing, and administrative functions while helping deliver an exceptional living experience for residents.
This position is ideal for someone who is:<ul><li>
Customer service driven</li><li>
Organized and detail-oriented</li><li>
Confident in leasing and sales</li><li>
Professional and polished</li><li>
Passionate about hospitality and community building</li><li>
Excited to be part of a property undergoing major enhancements</li></ul><h2 class="jobSectionHeader">
Key Responsibilities</h2><h3 class="jobSectionHeader">
Leasing &amp; Resident Experience</h3><ul><li>
Welcome and tour prospective residents</li><li>
Drive leasing activity through strong sales and follow-up</li><li>
Process applications and prepare lease documents</li><li>
Coordinate smooth move-ins and renewals</li><li>
Build positive relationships with residents and vendors</li><li>
Help create a warm, engaging community atmosphere</li></ul><h3 class="jobSectionHeader">
Operations &amp; Administration</h3><ul><li>
Assist with daily property operations</li><li>
Maintain resident files and property records</li><li>
Support rent collection and notices</li><li>
Coordinate service requests and follow-up</li><li>
Assist with budgeting and reporting</li><li>
Support ongoing renovation coordination and resident communication</li></ul><h3 class="jobSectionHeader">
Community &amp; Team Support</h3><ul><li>
Partner with the Community Manager to support onsite staff</li><li>
Help maintain the appearance and cleanliness of amenities and common areas</li><li>
Contribute to resident retention initiatives and events</li><li>
Uphold Fairmont&rsquo;s culture of professionalism and excellence</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
Minimum 2 years of property management experience preferred</li><li>
Leasing and customer service experience required</li><li>
Strong verbal and written communication skills</li><li>
Professional and positive demeanor</li><li>
Organized with strong attention to detail</li><li>
Experience with Appfolio preferred</li><li>
Ability to work weekends and flexible schedules as needed</li><li>
Proficient in Microsoft Office and general computer systems</li></ul><h2 class="jobSectionHeader">
Our Core Values</h2>
At Fairmont, we look for team members who are:<ul><li>
Team-oriented and willing to support others</li><li>
Motivated, driven, and proactive</li><li>
Emotionally intelligent and relationship-focused</li></ul>
We are committed to creating communities people are proud to call home &mdash; and we&rsquo;re looking for team members who share that passion.<h3 class="jobSectionHeader">
Join Us</h3>
If you&rsquo;re looking for more than just a job &mdash; and want to be part of an exciting transformation at one of Glendale&rsquo;s most unique residential communities &mdash; we encourage you to apply today.</div>

Assistant Community Manager

Two Plus Four Property Management

<div><div>The Community Manager role is Part-time (20 Hours) will oversee the day-to-day operational responsibilities of an affordable housing community. This includes financial, marketing and leasing, customer service, compliance and staff management responsibilities.</div>
<div>Essential Functions:</div>
<div>Financial/Administrative Operation</div>
<ul><li>Manage all communications with residents regarding rent and past due balances; prepare and facilitate reminders, payment arrangements, and/or legal eviction procedures according to company timelines.</li>
<li>Collect rent, process billing statements, post payments, and deposit receipts according to company procedures and timelines (including Section 8 and other supplemental payments).</li>
<li>Maintain accurate records and resident files in company approved, internal and external audit compliant order.</li>
<li>Process move-out paperwork and security deposits; input information into Yardi.</li>
<li>Order and maintain administrative office supplies.</li>
<li>Ensure timely communication with the Regional Manager regarding all phases of property operation, resident issues and significant changes or problems.</li>
</ul><div>Marketing/ Leasing/ Move In</div>
<ul><li>Formulate ideas for an effective marketing plan. Implement the marketing plan as directed by the Regional Manager.</li>
<li>Accurately record and track quantity and details of telephone and in-person prospects.</li>
<li>Show and lease apartments to prospective residents.</li>
<li>Process, approve or deny rental applications in accordance with the Tenant Selection Plan, Marketing Plan, Compliance Programs and all applicable laws and regulations.</li>
<li>Conduct new resident orientation to property including rules and regulations.</li>
<li>Perform move in and move out inspections with residents.</li>
</ul><div>Resident Retention</div>
<ul><li>Enforce and adhere to lease and rules and regulations as appropriate to Fair Housing laws and ensure consistent treatment of all residents.</li>
<li>Maintain a professional office atmosphere to ensure all residents and prospective residents feel welcome. Maintain a positive customer service attitude; be pleasant, professional, and responsive to residents, prospective residents, vendors, and contractors.</li>
<li>Process monthly lease renewals, prepare all necessary documentation and schedule and conduct interim and annual re-certifications or lease renewal signing according to policies and procedures. *Please refer to &ldquo;Compliance&rdquo; section along with policy and procedures for Affordable housing.</li>
</ul><div>Physical Operation</div>
 <ul><li>Monitor apartment inspections relating to move-in and move out procedures.</li>
<li>Ensure property is prepared for scheduled audits or regulatory inspections.</li>
<li>Walk and inspect property to monitor vacant apartments, model apartments, exterior lighting, landscaping, pavement conditions, etc. Report action items to Regional Manager.</li>
</ul>
<div></div><div>Compliance</div>
<ul><li>Understand and conduct all business in accordance with regulations of HUD, DHCR, HFA, USDA and all other federal and state supervisory agencies, Fair Housing, Americans with Disabilities Act, OSHA, federal, state, local and all other laws pertaining to multifamily housing and employees.</li>
<li>Maintain accurate waiting list (AWL) in accordance with program compliance.</li>
<li>Process required correspondence to remain in compliance with the 120, 90, 60- and 30-day notices (Affordable sites).</li>
<li>Schedule and perform applicant/resident interviews.</li>
<li>Obtain third party verifications on income, assets and deductions (when applicable).</li>
<li>Ensure accurate and timely completion of all Certifications utilizing Tenant Rental Certification System (TRACS), Management Interactive Network Connection (MINC). (Affordable sites).</li>
<li>Submit monthly reports to DHCR, HUD, USDA or other regulatory agencies as required.</li>
<li>Follow all company rules, regulations, policies, and procedures as set forth in training sessions, manuals, memos and other means of communication.</li>
</ul><div>Mental and Physical Demands:</div>
<ul><li>Must have excellent interpersonal, customer service, organization, time management, conflict resolution, and verbal and written communication skills.</li>
<li>Must be computer proficient in Microsoft Office and ability to navigate the Internet.</li>
<li>Must be able to manage a flexible schedule including overtime.</li>
<li>Must be able to walk, lift and move light loads (20 lb. max), bend, stoop, and climb stairs on a regular basis.</li>
</ul><div>Core Competencies/Qualifications
</div><ul><li>High School Diploma with Real Estate Education/Degree Preferred</li>
<li>Extensive knowledge and experience with Microsoft Office and ability to navigate the Internet.</li>
<li>Command of the English language with the ability to edit the work or others.</li>
<li>Familiar with standards for business letters, memos, contracts, etc</li>
</ul>
<div></div><div>Two Plus Four Management Company Inc is an EEO employer - M/F/Vets/Disabled</div></div>

Community Manager

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