resident services manager

Pegasus Residential

<div><p><b>Pegasus is growing in the area and we are looking for our next Client Services Manager!</b></p>
<p><i>
How do you define success?</i> Our fast-paced company culture mixes challenge and excitement to create an environment of professionalism and engagement seldom seen or experienced!</p>
<p><i>
Do you want to prove yourself, show what you can do?</i> We invest in our associates, challenge them, give them the tools to succeed, and allow them to control their own future. We strive to promote from within, so if you want to move up quickly, you can!</p>
<p><i>
Are you a high achiever, someone craving a workplace that challenges your talents and recognizes your efforts? Are you ready to join a family of professionals who encourage and motivate you to become your very best. EOE.</i></p>
<p>
Visit our Careers Page at <b>www.pegasusresidential.com/careers</b></p>
<p><b>
Your Role as a Client Services Manager:</b></p>
<p>
Your practical and compassionate nature is critical to effectively balance between leasing apartments, managing resident retention, marketing the community, and handling administrative and financial responsibilities for your community.</p>
<p>
As a client services manager, you are required to assume greater responsibilities upon absorbing and applying knowledge of all aspects of property management. Maturity and good judgment is a necessity&hellip;you serve as the individual responsible for the community in the absence of the Property Manager.</p>
<p>
If you&rsquo;re a role model to peers, someone who advocates on behalf of your team to enhance individual performance while providing excellent service to internal and external customers, we want to speak with you! Proactive, organized professionals with a team-player mindset and a passion to exceed expectations thrive in this role.</p>
<p><b>
Qualifications:</b></p>
<ul>
<li>High school degree or equivalent.</li>
<li>At least one-year practical experience as either a Leasing Consultant, or Assistant Community Manager.</li>
<li>Onesite experience is a must.</li>
<li>Knock experience.</li>
<li>Eviction filings.</li>
<li>1&ndash;3 years in property management.</li>
<li>Strong people skills (you&rsquo;ll deal with residents daily).</li>
<li>Conflict resolution (handling complaints, disputes).</li>
<li>Rent collection &amp; record keeping.</li>
<li>Attention to detail.</li>
<li>Lease preparation and renewals.</li>
<li>Basic accounting (rent, deposits, late fees).</li>
<li>Showing units.</li>
<li>Closing leases.</li>
<li>Marketing vacancies.</li>
<li>Assist the property manager with daily operations.</li>
<li>Attention to detail.</li>
<li>Inspecting and completing final account statements within 72 hours upon move-out.</li>
<li>Reliable transportation.</li>
<li>Ability to work weekends.</li>
<li>Ability to attend resident functions.</li></ul></div>

Assistant Community Manager - Chesterfield, VA

Avamere

<div><p><b>Interim/Float Resident Care Manager - Registered Nurse</b></p>
<p><b>
Status:</b> Full Time (First 13 months at Keizer, float after that assignment)</p>
<p><b>
Location:</b> Avamere Court at Keizer - 5300 River Rd. N Keizer, OR 97303</p>
<p><b>
Apply online at </b><b>www.TeamAvamere.com</b></p>
<p><b>
Essential Duties and Job Responsibilities:</b></p>
<ul>
<li>Oversee and coordinate all aspects of resident care, including daily activities, personal care and medical needs.</li>
<li>Develop and implement individualized care plans based on resident needs and preferences.</li>
<li>Develop methods for coordination of nursing services with other resident services to ensure the continuity of the resident&rsquo;s total regimen of care.</li>
<li>Maintain open and effective communication with residents, families, staff and other healthcare professionals.</li>
<li>Ensure compliance with all applicable regulations and facility policies and procedures.</li>
<li>Monitor and evaluate the quality of resident care to ensure it meets standards and expectations.</li>
<li>Train, supervise and evaluate direct care staff to ensure they provide quality care.</li>
<li>Address and problem solve resident care issues and concerns in a timely and effective manner.</li>
<li>Maintain accurate and comprehensive records of resident care.</li>
<li>Participate in state and federal surveys of the facility; assist the Administrator in reviewing deficiencies and developing plans of correction.</li>
<li>Collaborates with the Medical Director to assure quality of care.</li>
<li>Attend continuing education programs designed to keep you abreast of changes in your profession and participate in/provide leadership for in-service training for nursing personnel.</li>
<li>Create and uphold an atmosphere of warmth, patience, enthusiasm, and a calm and cheerful environment.</li>
</ul>
<p><b>Requirements and Qualifications</b></p>
<ul>
<li>Must possess a nursing degree from an accredited college or university.</li>
<li>Must possess a current, unencumbered, active license to practice as an RN in this state. BSN preferred.</li>
<li>Must have a minimum of 1 year of experience as a supervisor in a healthcare setting.</li>
<li>Knowledgeable of nursing and medical practices and procedures, as well as laws, regulations and guidelines that pertain to nursing care facilities.</li>
<li>Experience with Electronic Medical Records and computer documentation systems</li>
</ul>
<p><b>At Avamere, we believe in taking care of our employees. We offer a comprehensive benefits package that includes:</b></p>
<ul>
<li>Health Insurance: Comprehensive medical, dental, and vision plans. Low individual and family deductible.</li>
<li>401 (k) Plan: After 90 days of employment, with matching program.</li>
<li>Paid Time Off (PTO): Accrue up to 4 weeks PTO per year, 6 holidays and accrued sick leave.</li>
<li>EAP Canopy with unlimited telehealth mental health visits.</li>
<li>Continuing Education and Higher Education Reimbursement.</li>
<li>Generous employee referral bonus program.</li>
<li>Flexible Spending Accounts &amp; CERA: Medical FSA, Dependent Care FSA and CERA (Commuter Expense Reimbursement Account).</li>
<li>Professional Development: Opportunities for growth and development within the company.</li>
<li>Voluntary Benefits: Life insurance, disability coverage, supplemental hospital, accident and critical illness coverage, Legal Services, Pet Insurance, discount programs and more.</li>
</ul>
<p><b>Avamere is an Equal Opportunity Employer and participates in E-Verify.</b></p></div>

Resident Care Manager RN - Interim/Float - Avamere Court at Keizer

Landmark Properties, Inc.

<div><p><b>Job Description</b></p><p>
The Associate Community Manager is responsible for effectively marketing the community and ensuring the leasing targets are achieved. The Associate Community Manager places our prospects' and residents&rsquo; needs, requests, and follow-up as a top priority. The Associate Community Manager should always maintain a level of professionalism and courtesy.</p><p><b><br>
Reports to:</b> Community Manager<br>
<b>Direct Reports:</b> None<br>
<br>
<b>Responsibilities:</b><br>
The duties listed below are an outline of the Associate Community Manager&rsquo;s responsibilities and should not be considered an all-inclusive list. As the needs of the community change, these duties may be modified as needed.</p><p><b><br>
Leasing &amp; Marketing</b></p><ul><li>
Prepare marketing plans and develop new strategies and programs designed to meet occupancy goals</li><li>
Prepare/monitor daily and weekly leasing reports in order to make pricing recommendations to ensure optimal rent growth</li><li>
Ensure leasing staff complies with corporate procedures and government laws on Fair Housing</li><li>
Ensure all data is accurately entered in Entrata, resulting in quality follow-up</li><li>
Project a favorable image of the community to achieve property objectives and public recognition</li><li>
Generate and track traffic of prospective residents by utilizing effective marketing techniques</li><li>
Conduct/oversee all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model and traffic follow up</li><li>
Complete and submit required materials in a timely manner such as market surveys, marketing calendars, guest cards, and service requests</li><li>
Ensure all social media channels are updated regularly to promote the property</li><li>
Oversee renewal kick-off, including planning and executing events and implementing Community Ambassador zone walks</li></ul><p><b><br>
General Administration</b></p><ul><li>
Ensure confidentiality of client, resident, and company information</li><li>
Attend and contribute to all staff meetings and any special or emergency meetings</li><li>
Understand and adhere to the Landmark Properties policies and procedures</li><li>
Maintain a clean and professional work environment</li><li>
Report time and attendance</li><li>
Understand the lease document and all related addendums and be able to clearly communicate to residents, prospective residents, and parents all relative information</li><li>
Participate in all move-in and move-out related activities</li><li>
Manage time efficiently and effectively</li><li>
Assist in corporate projects as requested</li></ul><p><b><br>
Financial Management</b></p><ul><li>
Maximizes revenue and occupancy</li><li>
Operates marketing activities within the confines of the marketing budget, deviating only with prior approval</li></ul><p></p><p><b>
Personnel</b></p><ul><li>
Ensure Landmark LEASE protocols are being practiced by all staff members</li><li>
Train leasing staff on how to market on campus and locations that students frequent</li><li>
Be familiar with and train the leasing staff on how to review and explain the lease document and all related addendums</li></ul><p><b><br>
Customer Service</b></p><ul><li>
Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations</li><li>
Maintain active and effective communication with residents, parents, and university personnel</li><li>
Create and distribute the monthly newsletter and resident communications</li><li>
Direct roommate mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences</li><li>
Participate in resident retention programs</li></ul><p><b><br>
Facilities</b></p><ul><li>
Assist the Community Manger in creating and implementing a successful turn plan</li><li>
Regularly walk the property to identify and address maintenance issues</li><li>
Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues</li></ul><p><b><br>
Risk Control</b></p><ul><li>
Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources</li><li>
Document and address behaviors of residents that violate the law or the community lease agreement</li><li>
Identify and report safety and security risks to the Community Manager</li><li>
In the absence of the Community Manager, prepare and submit incident reports</li><li>
Assist the Community Manager in handling emergency situations in conjunction with the corporate team</li></ul><p><b><br>
Work Environment &amp; Physical Demands</b></p><ul><li>
The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.</li></ul><p>
#LI-TM1</p><p></p><p>
Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p></div>

Associate Community Manager - Saga Ann Arbor

ABC MANAGEMENT

<div><div><b>PROPERTY MANAGEPROPERTY MANAGERR</b>
<div><b>PROPERTY MANAGER</b></div><br>
<div></div>
<div></div><div><b>Job Summary:</b></div>
<div></div><div>A Property Manager is responsible for all operational and financial aspects of a property and meeting company goals in those areas. Results are achieved by facilitating the optimum performance of the property in areas such as customer service, personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies. This position operates within and contributes to an environment in compliance with Fair Housing laws and Equal Employment Opportunity.</div>
<div></div><div><b>Responsibilities:</b></div>
<ul><li>Supervise leasing and maintenance staff including delegating work, reviewing work, maintaining deadlines, training and scheduling</li>
<li>Maintain property occupancy by effectively retaining residents</li>
<li>Approve lease applicants and process for move in</li>
<li>Administer HUD recertifications, review and maintain EIV reports as required, review monthly HAP voucher</li>
<li>Rent collections and delinquency reporting</li>
<li>Oversee all aspects of property maintenance, including unit turns, work orders, curb appeal, and inspections</li>
<li>Coordinate resident activities and correspondence</li>
<li>Obtain and negotiate bids and manage capital improvement projects</li>
<li>Operate within a purchasing budget and guidelines</li>
<li>Ensure that all property reporting is completed in a timely manner</li>
<li>Conduct interviews, performance reviews, and new hire onboarding</li>
<li>Attend court proceedings, as necessary</li>
<li>Attend all company provided training and meetings</li>
<li>Other responsibilities as assigned/needed.</li>
</ul><div><b>Skills &amp; Abilities</b></div>
<ul><li><b>Administrative Skills</b> &ndash; data entry, filing, answering phones, familiarity with legal aspects/fair housing laws, familiarity with company policies and procedures</li>
<li><b>Analytical Skills</b> &ndash; ability to manage property budget, analyze property reports (occupancy &amp; delinquency)</li>
<li><b>Communication/Language Skills</b> &ndash; ability to communicate with all staff levels, residents, vendors and prospective residents, ability to correspond with all contacts via letters, memos, newsletters and emails, ability to present material to staff</li>
<li><b>Computer Skills</b> &ndash; Outlook, Excel, Word, Internet, OneSite or other applicable software</li>
<li><b>Coordinating Skills </b>&ndash; ability to coordinate resident functions, staff meetings and functions, ability to prioritize and delegate tasks daily, ability to handle emergency/unexpected situations, ability to set future goals</li>
<li><b>Leadership Skills</b> &ndash; ability to motivate and lead staff providing them with the direction and training that is necessary for them to succeed, ability to solve resident and staff issues</li>
<li><b>Maintenance Skills</b> &ndash; general knowledge of maintenance is helpful when acting as liaison between maintenance staff and residents</li>
<li><b>Mathematical Skills</b> &ndash; ability to understand ledgers, move-in costs, pro-rations, late fees, and bank deposits</li>
<li><b>Other Skills</b> &ndash; confidentiality, reliability, punctuality, customer service, decision-making, patience, respect, teamwork, and attention to detail</li>
</ul>
<div></div><div><b>Qualifications:</b></div>
<div></div><div><b>Education</b>: High School Diploma/GED required; some college beneficial</div>
<div></div><div><b>Work Experience</b>: at least 2 years of Affordable Housing experience required</div>
<div></div><div><b>Licenses/Certifications:</b> COS (beneficial), TCS (beneficial), and valid driver&rsquo;s license required.</div>
<div></div><div><b>Relationships:</b></div>
<div></div><div><b>Reports to: </b>Regional Manager or Area Property Manager</div>
<div><b>Supervises:</b> Leasing and Maintenance Staff</div>
<div></div><div><b>Working Conditions:</b></div>
<div></div><div>Work is typically performed in a normal office environment with moderate noise level. Walking is required for property tours and may expose Property Managers to weather conditions. It may be necessary to lift weights up to 25 pounds.</div></div></div>

Part Time Property Manager

NHE, Inc

<p></p><div><p><b>Assistant Community Manager</b></p><p></p><p><b><br>
Location:</b> Cambridge Oaks I &amp; II- Kings Mountain, NC</p><p></p><p><b><br>
Summary</b></p>
<p>
Responsible for the efficient operation of the assigned community under the direction of the Community Manager. On a daily basis, the Assistant Community Manager performs the tasks associated with the operation of the property including managing the sales function, pricing, collections, administration, resident services, and maintenance. The ACM is also responsible for ensuring the successful leasing of apartments by adhering to community policies and procedures during the application process (e.g., qualifying potential residents, verifying applications etc.). Reports to: Community Manager. Supervises: Onsite staff of assigned properties in absence of Community Manager. Regional Manager will oversee hiring, staffing, wage reporting, marketing, accounts receivable, collections and leasing. Must be flexible and able to work varied schedule, including weekends and some holidays as required.</p><p></p><p><br>
 <b>I. ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p>
<p>
Fiscal accountability for properties performance</p>
<ul>
<li>a. Assist with monitoring the property budgets, keeps expenses in line with the budget</li>
<li>b. Assists with completing utility analysis annually</li>
<li>c. Assists with all applicable deposits, rents, other fees and ancillary revenues are collected and deposited</li>
<li>d. Reviews Accounts Receivables reports weekly and sends late notices accordingly</li>
<li>e. Reviews, codes, and submits bills to be paid to the Accounts Payable Department through PayScan</li>
<li>f. Assists with monitoring of budget control reports on a monthly basis. Account for monthly budget variances and implement new strategies when required. Suggest budget adjustments related to objectives and goals.</li>
<li>g. Purchases necessary equipment and supplies for the community at the direction of Community Manager. Expenses over $500 must be pre-approved by RPM</li></ul><br>
<p></p>
<p>
 Development, implementation and monitoring of assets</p>
<ul>
<li>a. Inspects the community daily to determine the quality of the physical property to assess and identify needs.</li>
<li>b. Monitors occupancy to ensure property maintains 100% occupancy at all times. Must keep waiting list active, first two applicants should be current and ready for move in should notice be given. Responsible for implementing, designing and maintaining a resident retention program, i.e., newsletter, resident referral program or social activities</li>
<li>c. Assists with developing and monitoring an active renewal program for nonsubsidized units.</li>
<li>d. Ensure maintenance of the property is being performed and documented.</li>
<li>e. Obtains three bids for capital items and makes recommendations to Community Manager.</li>
<li>f. Inspects maintenance repairs and available units for readiness.</li>
<li>g. Inspects recently vacated units to assess needed repairs, replacements and resident charges.</li>
<li>h. Monitors, inspects, and assesses the community landscape and physical condition to identify, control or eliminate potential safety concerns and to ensure quality aesthetics of exterior parts of community.</li>
<li>i. Assists with performing monthly inspections for 811 Property types or quarterly for 202 and family property types.</li>
<li>J. Assists with generating various reports, ie. month end close out, company required reports, HUD information, etc.</li></ul><br>
<p></p>
<p>
Personnel Management</p>
<ul>
<li>Assist Community Manager in recruiting, interviewing, and training all community staff positions.</li>
<li>Promote staff harmony through support, effective leadership and positive example</li>
<li>Assists Community Manager to ensure all on-site administrative functions pertaining to personnel are timely (i.e., performance evaluations, transfers, promotions, time sheets, bonuses, etc.).</li>
<li>Maintain compliance with company policies, procedures and industry regulations (i.e., HUD, IRS, HOME, HTF, RD, Fair Housing, OSHA, Safety, etc.).</li>
<li>Assures that associates follow policies and safety rules; complies with NHE policies for reporting incidents</li>
<li>Interacts closely with maintenance staff to manage property maintenance programs including promptly and courteously responses to resident requests for maintenance and that the work meet or exceeds NHE standards.</li></ul><br>
<p></p>
<p>
 External and internal client/customer relations</p>
<ul>
<li>a. Handle and resolve current/former resident situations through established company guidelines and practices on a timely basis.</li>
<li>b. Handle and resolve vendor or contractor situations on a timely basis.</li>
<li>c. Plans, executes and attends social and other community events for residents</li>
<li>d. Resolves resident concerns and matters at a high level of customer service and satisfaction</li></ul><br>
<p></p>
<p>
 Regulatory Compliance</p>
<ul>
<li>a. Complete all move ins/outs/recertifications/Interims etc. as required by HUD and NHE guidelines</li>
<li>b. Monitors regulatory compliance on behalf of owner/agent with appropriate regulations (LIHTC Section 42, HUD Section 8/PRAC/HAP, HOME, HTF, etc.)</li>
<li>c. Oversees compliance with Fair Housing Laws</li>
<li>d. Ensure each property is adhering to their specific program types regulations</li>
<li>e. Interprets and applies IRS Section 42 and HUD regulations and identifies and recommends compliance and changes as appropriate.</li>
<li>f. Prepares and participates in management reviews and physical inspections from third parties, local or state housing authorities and/or HUD.</li></ul><br>
<p></p>
<ul>
<li><b>Attendance is an essential job function.</b></li>
<li><b>Attends and participates in industry and NHE&rsquo;s training programs as required.</b></li>
<li><b>Performs the tasks of subordinate associates as needed, including leasing units and making units ready for leasing.</b></li>
<li><b>Responsible for other assignments as needed and directed by senior management.</b></li>
<li><b>This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by your management team.</b></li></ul><br>
<p></p>
<p><b>
II. KNOWLEDGE, SKILLS AND ABILITIES</b></p>
<ul>
<li>Excellent communication and interpersonal skills, both verbal and written.</li>
<li>Advanced organizational skills.</li>
<li>Ability to direct others to achieve company goals.</li>
<li>Ability to sell products and services to potential customers.</li>
<li>Ability to handle multiple tasks and prioritize duties and responsibilities.</li>
<li>Ability to visually inspect units, grounds, and other aspects of the community to determine standards are met.</li>
<li>Ability to work with little direction maintaining confidentiality and professionalism.</li>
<li>Be a team player</li></ul><br>
<p></p>
<p><b>
III. SUPERVISORY RESPONSIBILITIES</b></p>
<p>
None</p><p></p><p><b><br>
IV. QUALIFICATIONS</b></p>
<ul>
<li>Property Manager&rsquo;s or PMIC license preferred.</li>
<li>Multifamily leasing, sales and/or customer service experience is required.</li>
<li>Knowledge of apartment management laws and regulations, federal, state, and local.</li>
<li>Knowledge of expense control and financial management.</li>
<li>Must have a valid driver&rsquo;s license or means of immediate transportation to attend meetings, events and daily activities</li></ul><br>
<p></p>
<p><b>
V. EDUCATIONAL AND/OR EXPERIENCE</b></p>
<p>
College degree preferred but not required. Must have training or experience in basic computer use, including common applications such as Microsoft Word and Excel as well as experience with web-based software used in apartment management (Yardi Voyager, Popcard, Payscan, Rent Caf&eacute; preferred). Other related experience or equivalent education may be substituted.</p><p></p><p><b><br>
LANGUAGE/MATHEMATICAL/REASONING ABILITY</b></p>
<p>
Ability to generate reports, business correspondence. Effectively present information and respond to questions from clients, customers, and the general public. Must possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Should be able to compute rate, ratio and percent. Must be able to apply common sense understanding and carry out instructions furnished written and verbally.</p><p></p><p><b><br>
PHYSICAL DEMANDS</b></p>
<p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p></p><p><br>
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</p><p></p><p><b><br>
WORKING CONDITIONS AND ENVIRONMENT</b></p>
<p>
While performing the duties of this job, the employee primarily works indoors from the NHE, Inc. on-site property office. The employee will regularly work in a highly mobile environment in performance of the above duties and responsibilities. The noise level in the work environment is usually moderate.</p><p></p><p><b><br>
POLICIES AND PROCEDURES</b></p>
<p>
The employee in this job must be knowledgeable about the company's policies and procedures as described in the company Employee Handbook.</p><p></p><p><b><br>
BENEFITS</b></p>
<p>
All full-time employees are eligible to participate in our benefits program. NHE offers:</p><br>
<p></p><ul>
<li>
HDHP Health Insurance Plan</li>
<li>PPO Health Insurance Plan</li>
<li>Vision Insurance</li>
<li>Dental Insurance</li>
<li>Short-Term Disability</li>
<li>Long-Term Disability</li>
<li>Group Life Insurance<br>
</li>
</ul><ul><li>Health Savings Account (offered for HDHP plan)</li>
<li>Flexible Spending Account (FSA)</li>
<li>Employee Assistance Program (EAP)</li>
<li>401k Retirement plan</li>
<li>12 Paid Holidays (includes Birthday Holiday)</li>
<li>Up to 130 hours of PTO</li></ul><br>
<p></p>
<p><b>
About NHE, Inc.</b></p>
<p>
As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.<br>
</p><p></p><br>
<p>Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.</p><p></p><p><b><br>
EOE</b></p></div>

Assistant Property Manager at Cambridge Oaks Apartments

Two Plus Four Property Management

<div><div>The Community Manager role is Part-time (20 Hours) will oversee the day-to-day operational responsibilities of an affordable housing community. This includes financial, marketing and leasing, customer service, compliance and staff management responsibilities.</div>
<div><b>Essential Functions:</b></div>
<div><b>Financial/Administrative Operation</b></div>
<ul><li>Manage all communications with residents regarding rent and past due balances; prepare and facilitate reminders, payment arrangements, and/or legal eviction procedures according to company timelines.</li>
<li>Collect rent, process billing statements, post payments, and deposit receipts according to company procedures and timelines (including Section 8 and other supplemental payments).</li>
<li>Maintain accurate records and resident files in company approved, internal and external audit compliant order.</li>
<li>Process move-out paperwork and security deposits; input information into Yardi.</li>
<li>Order and maintain administrative office supplies.</li>
<li>Ensure timely communication with the Regional Manager regarding all phases of property operation, resident issues and significant changes or problems.</li>
</ul><div><b>Marketing/ Leasing/ Move In</b></div>
<ul><li>Formulate ideas for an effective marketing plan. Implement the marketing plan as directed by the Regional Manager.</li>
<li>Accurately record and track quantity and details of telephone and in-person prospects.</li>
<li>Show and lease apartments to prospective residents.</li>
<li>Process, approve or deny rental applications in accordance with the Tenant Selection Plan, Marketing Plan, Compliance Programs and all applicable laws and regulations.</li>
<li>Conduct new resident orientation to property including rules and regulations.</li>
<li>Perform move in and move out inspections with residents.</li>
</ul><div><b>Resident Retention</b></div>
<ul><li>Enforce and adhere to lease and rules and regulations as appropriate to Fair Housing laws and ensure consistent treatment of all residents.</li>
<li>Maintain a professional office atmosphere to ensure all residents and prospective residents feel welcome. Maintain a positive customer service attitude; be pleasant, professional, and responsive to residents, prospective residents, vendors, and contractors.</li>
<li>Process monthly lease renewals, prepare all necessary documentation and schedule and conduct interim and annual re-certifications or lease renewal signing according to policies and procedures. *Please refer to &ldquo;Compliance&rdquo; section along with policy and procedures for Affordable housing.</li>
</ul><div><b>Physical Operation</b></div>
 <ul><li>Monitor apartment inspections relating to move-in and move out procedures.</li>
<li>Ensure property is prepared for scheduled audits or regulatory inspections.</li>
<li>Walk and inspect property to monitor vacant apartments, model apartments, exterior lighting, landscaping, pavement conditions, etc. Report action items to Regional Manager.</li>
</ul>
<div></div><div><b>Compliance</b></div>
<ul><li>Understand and conduct all business in accordance with regulations of HUD, DHCR, HFA, USDA and all other federal and state supervisory agencies, Fair Housing, Americans with Disabilities Act, OSHA, federal, state, local and all other laws pertaining to multifamily housing and employees.</li>
<li>Maintain accurate waiting list (AWL) in accordance with program compliance.</li>
<li>Process required correspondence to remain in compliance with the 120, 90, 60- and 30-day notices (Affordable sites).</li>
<li>Schedule and perform applicant/resident interviews.</li>
<li>Obtain third party verifications on income, assets and deductions (when applicable).</li>
<li>Ensure accurate and timely completion of all Certifications utilizing Tenant Rental Certification System (TRACS), Management Interactive Network Connection (MINC). (Affordable sites).</li>
<li>Submit monthly reports to DHCR, HUD, USDA or other regulatory agencies as required.</li>
<li>Follow all company rules, regulations, policies, and procedures as set forth in training sessions, manuals, memos and other means of communication.</li>
</ul><div><b>Mental and Physical Demands:</b></div>
<ul><li>Must have excellent interpersonal, customer service, organization, time management, conflict resolution, and verbal and written communication skills.</li>
<li>Must be computer proficient in Microsoft Office and ability to navigate the Internet.</li>
<li>Must be able to manage a flexible schedule including overtime.</li>
<li>Must be able to walk, lift and move light loads (20 lb. max), bend, stoop, and climb stairs on a regular basis.</li>
</ul><div><b>Core Competencies/Qualifications</b>
</div><ul><li>High School Diploma with Real Estate Education/Degree Preferred</li>
<li>Extensive knowledge and experience with Microsoft Office and ability to navigate the Internet.</li>
<li>Command of the English language with the ability to edit the work or others.</li>
<li>Familiar with standards for business letters, memos, contracts, etc</li>
</ul>
<div></div><div><b>Two Plus Four Management Company Inc is an EEO employer - M/F/Vets/Disabled</b></div></div>

Community Manager

Morgan Properties

Join Our Team as an Assistant Community Manager – Create Exceptional Resident Experiences and Keep Our Communities Thriving!
<br><br>
Are you a customer service champion, an organized problem-solver, and a collaborative team player ready to make a difference? Morgan Properties is seeking an Assistant Community Manager who thrives on creating memorable resident experiences and supporting smooth community operations—often across multiple sites.
<br>This role offers the chance to make a real impact by delivering outstanding resident experiences, applying a sharp eye for detail, and confidently managing multiple priorities with a positive outlook.
<br><br>
<b>Benefits That Make a Difference:</b><br>
<ul>
<li>20% Apartment Rental Discount</li>
<li>Excellent Pay: $21.00 - $25.00 / hour</li>
<li>$300 Morgan Essentials – paid quarterly</li>
<li>Renewal Commissions</li>
<li>Education/Tuition Reimbursement</li>
<li>Medical, Dental, and Vision Insurance</li>
<li>Life and AD&D Insurance</li>
<li>Long and Short-Term Disability Coverage</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Generous Paid Time Off, including 10 Holidays per Year and Sick Leave</li>
<li>Employee Assistance Program (EAP)</li>
<li>Additional Employee Discounts Available</li>
</ul>
<b>What You’ll Do:</b><br>
Resident Engagement & Customer Service
<br><ul>
<li>Be the friendly face and main point of contact for residents and visitors.</li>
<li>Respond to resident needs with empathy and professionalism.</li>
<li>Conduct community tours—walk-ins and those scheduled by our Regional Sales Team.</li>
<li>Support move-ins and move-outs, creating a seamless experience.</li>
<li>Escalate resident concerns as needed to leadership.</li>
</ul>
Community Operations
<br><ul>
<li>Inspect homes before move-in to ensure quality.</li>
<li>Walk the property and flag any maintenance or curb appeal issues.</li>
<li>Assist in planning and executing resident events.</li>
<li>Help ensure safety standards and community policies are followed.</li>
</ul>
Administrative Support
<br><ul>
<li>Keep resident records accurate and up to date.</li>
<li>Assist in preparing community reports.</li>
<li>Support day-to-day admin tasks as assigned.</li>
</ul>
<b>What You Bring:</b><br>
<ul>
<li>2+ years of experience in customer service or a related field.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to problem-solve and stay organized in a fast-paced environment.</li>
<li>A valid driver’s license and the willingness to drive between communities if needed.</li>
</ul>
Please note that only candidates who meet the specified requirements will be contacted for an interview. Thank you for your interest in joining our team.
<br>#AC6271
<br><br>
If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
<br><br>
<b>Get To Know Us:</b><br>
Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.
<br><br>
Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,600 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.

Assistant Community Manager

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