resident services specialist

E&S Ring management

<div>Join E&amp;S Ring &ndash; A Leader in Residential Property Management

At E&amp;S Ring Management, we manage apartment communities in some of California&rsquo;s most sought-after neighborhoods. With a legacy of excellence and a strong presence in vibrant communities, we&rsquo;re proud to deliver high-quality living experiences and that starts with an exceptional team.

We&rsquo;re currently seeking a Part-Time Resident Services Specialist for one of our premier communities. 


Position Overview:
The Part-Time Resident Specialist is responsible for all phases of resident service and resident retention with particular emphasis on administration of the property operations, resident functions, and service requests and to provide a quality living experience for the residents. At some locations, responsible for maintaining occupancy goals. The Part-Time Resident Services Specialist will promote the company's Mission Statement and ensuring adherence to all relevant policies and procedures, fostering an 
organizational culture aligned with corporate values. 


What We Offer

We believe a rewarding career includes more than just a paycheck. When you join us, you&rsquo;ll enjoy:
<ul><li>
A dynamic role where you&rsquo;ll showcase your face-to-face Customer Service skills while contributing to process improvements.</li><li>
A collaborative, upbeat work environment that values positivity, professionalism, and team spirit.</li><li>
A comprehensive benefits package, including:
<ul><li>Medical, Dental, Vision, and Life Insurance</li><li>
401(k) with Company Match</li><li>
Flexible Spending Accounts</li><li>
Paid Vacation, Sick Leave, Personal Days &amp; Holidays</li><li>
Tuition Reimbursement</li><li>
Wellness Reimbursement</li></ul></li></ul> 


What You&rsquo;ll Bring
<ul><li>
Qualifications:
<ul><li>High School Diploma</li><li>
1year direct customer service, sales or apartment industry experience</li><li>
Knowledge of office systems and equipment, typing 40 wpm with accuracy, 
word processing</li></ul>
</li></ul><ul><li>Additional Desired Qualifications:
<ul><li>Some college</li><li>
Spreadsheets and Yardi</li></ul>
</li></ul><ul><li>Physical Requirements:
<ul><li>Must be able to climb stairs when accessing Resident Services or Service Offices and navigate ladders as needed.</li><li>
Must be capable of walking the entire property, including steps and steep gangways on docks (if applicable)</li><li>
Requires regular bending, kneeling, and stooping.</li><li>
Must be able to lift up to 20 pounds to handle materials and equipment safely.</li></ul></li></ul> 


Your Responsibilities:

Resident Services
<ul><li>
Conduct onsite Move-In and Notice to Vacate follow-up programs and compile a monthly summary.</li><li>
Assist with the implementation of the 12-month resident retention calendar of activities.</li><li>
On site organization and active participation in resident events and activities.</li><li>
Maintain the company standard of performance of onsite maintenance functions, both in the occupied and vacant apartments through positive interaction with the residents.</li><li>
Onsite follow-up on service requests within 24 hours of completion to ensure resident satisfaction.</li><li>
 Notify resident prior to shift end if Service Request will not be completed. Re- schedule and follow up.</li><li>
Responsible for the onsite administration of parking procedures and policies.</li><li>
Onsite management of promotional move in gift program. Responsible for tracking inventory, placing orders, restocking, cost control, and evaluation of resident response for effectiveness.</li><li>
Promptly notify residents in writing of breach of lease or policy violations.</li><li>
Assist with onsite administering the lease renewal program under the direction of the Associate Manager or Assistant Manager.</li><li>
Present a professional, efficient attitude in remedying any resident complaint to ensure onsite resident satisfaction while working within company guidelines.</li><li>
Responsible for maintaining up to date knowledge of Fair Housing and other legal issues and local ordinances as they affect the property&rsquo;s operations.</li><li>
Ability to articulate legal procedures for evictions in local area, property rules and emergency procedures.</li><li>
Responsible for firm, fair, and consistent administration of all legal and company policies and practices in keeping with company practices and fair housing laws.</li><li>
Onsite participation in the preparation of the resident newsletter if applicable.</li><li>
On a daily basis, accurately input and update onsite Service Requests.</li><li>
Onsite participation in social media management programs if applicable.</li><li>
Collect and accurately record the receipt of any deposits or move-in funds.</li><li>
Physically meet and acquaint the new resident with the leasing documentation by having an in-depth knowledge of the rental agreement, the property rules and the policies that affect the resident and emergency procedures.</li><li>
Answer phone by 3rd ring using company greeting.</li><li>
 Perform other duties as assigned.</li></ul>

Leasing
<ul><li>
Successfully lease apartments and boat slips, qualify potential residents, verify applications and complete move-in paperwork.</li><li>
Maintain minimum 33% closing ratio on qualified, walk in traffic.</li><li>
Maintain 50% phone to traffic ratio on qualified sales calls.</li><li>
Perform 90% or better on phone and property shopping reports.</li><li>
Follow company policy regarding prospective resident follow up with phone call within 24 hours and a follow up email within 48 hours.</li><li>
Create all associated documentation accompanying the rental agreements in a timely and accurate fashion.</li><li>
Comply with company requirement of renter&rsquo;s insurance for all move-ins and properly document all policies into Yardi and upload proof of coverage.</li><li>
Collect and accurately record the receipt of any deposits or move-in funds.</li><li>
Physically meet and acquaint the new resident with the leasing documentation by having an in-depth knowledge of the rental agreement, the property rules and the policies that affect the resident and emergency procedures.</li><li>
Walk apartments and note any deficiencies in market ready product, checking the tour route, model and farm units on a daily basis.</li><li>
Enter accurate data daily in Yardi of prospects and new residents and into Anyone</li><li>
 Home for new prospects.</li><li>
Ensure all move-ins receive move-in gift with card.</li><li>
On a monthly basis, update the market survey ensuring a thorough knowledge of the competition and market. Physically shop, on a quarterly basis, the competition strategic planning to gain a competitive edge.</li><li>
On a monthly basis review online ad sources for accuracy</li><li>
Onsite daily posting of Craigslist Ads using the assigned posting tool at required intervals.</li><li>
Weekly deletion of the prior week&rsquo;s Craigslist Ads .</li><li>
Comply with all Fair Housing regulations and local ordinance and laws as they relate to company or property specific guidelines in occupancy standards, demonstrating at all times, firm, fair and consistent administration of all legal and company policies and practice.</li><li>
Maintain the cleanliness and organization of leasing office, lobby and hospitality area on a daily basis.</li><li>
Answer phone by 3rd ring using company greeting.</li><li>
Perform other duties as required.</li></ul> 


Ready to Take the Next Step?

If you&rsquo;re ready to bring your in-person Customer Service expertise to a company that values both performance and personality, we&rsquo;d love to hear from you. 


Employment offer is contingent upon satisfactory background, drug screening, reference and if applicable physical exam. 


E&amp;S Ring Management Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div>

Part-Time Resident Services Specialist

Volunteers of America

<div>Reporting to the Assistant Director, Resident Services, the Accountability Specialist (ACS) primary responsibilities include coordinating resident approved movement schedule with case managers, monitor resident on GPS devices assigned to Home Confinement and job site. ACS will install GPS on resident monitor resident movements while on home confinement, social pass, treatment, employment, or other authorized community activities to ensure compliance with the Bureau of Prisons Community Re-entry guidelines. Monitoring shall include unannounced visits to residents homes, pass locations and places of employment; telephone verification of residents scheduled locations; and appropriate documentation of contacts in the resident file and other tracking records. The ACS provides guidance to the facility on resident whereabouts outside the facility. ACS coordinates monitoring activities, document any violation, master tamper alarm, conduct investigation. The employee will report to the Assistant Director Resident Services.
RESPONSIBILITIES:<ul><li>
Install GPS devices on resident and monitor residents movement, home confinement, job , treatment site, etc.</li><li>
Coordinate with case managers to and develop implementation resident schedule to ensure compliance with Bureau of Prisons (BOP) and America Corrections Association (ACA) guidelines, in home confinement, pass, employment, or other authorized community activity.
</li><li>Coordinate job-site visits with the Employment Placement Specialist, ensuring that the schedule of visits is appropriate and reasonable.
</li><li>Implement community-based monitoring based on the approved monitoring plan, and as mandated by ACA, VOACC and the funding source.
</li><li>Conduct home detention site visits according to a standard checklist, and coordinate with Control Center staff to verify each residents authorized located and schedule.
</li><li>Maintain accurate monitoring inventory of GPS devices, records site visits, home confinement, telephone contacts, GPS tracking alerts and incidents and monitoring documentation weekly and ensure they are properly filed in the Secure-Manage (SM) under each resident log</li><li>
Report any deviation from residents authorized community activities to the Program Director/designee, and complete disciplinary incident reports accordingly.
</li><li>Coordinate and conduct initial meeting with the resident and their family members to complete orientations to home plans and visits to the residents release address.</li><li>
Maintains and demonstrate working knowledge of ACA requirements, VOACC policies and procedures and operational procedures, as well as, contractual obligations established by the funding source.</li><li>
Perform functions related to the Center Disciplinary Procedures as directed.</li><li>
Drive on company business to perform residential and employment site visits and transport clients as required.</li><li>
Participate in Program Review Team Meetings weekly and attend staff meetings and other VOACC work-related meetings and functions as directed.</li><li>
Participate in the provision of pre-service and in-service training for staff as directed.</li><li>
Prepare weekly, monthly or other periodic reports as required in the performance of position duties.</li><li>
Participate in 44 hours annual training as mandated by the ACA, VOACC, and funding source, and maintain certification in CPR/First Aid.</li><li>
Represent the program to the public, community agencies, and funding sources, professionally and appropriately.
</li><li>Assist in ensuring the facility's compliance with the American Correctional Association's standards for accreditation/Prison Rape Elimination Acts (PREA)</li><li>
Perform other duties as assigned.
</li></ul>EFFECT ON END RESULTS:<ul><li>
To improve residents community-based programming, accountability, public safety</li><li>
To facilitate and monitor residents' participation and successful completion of the program.</li><li>
Reduce resident escape and master tampering alert.
</li><li>To enhance residents successful transitions to life in the community.
</li></ul>PHYSICAL REQUIREMENTS:
The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
<ul><li>The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
</li><li>The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.</li><li>
Operating office equipment requiring continuous or repetitive hand/arm movements.
</li><li>The ability to remain in a sitting position for extended periods of time.
</li><li>Occasionally, ability to lift, carry, push, pull or otherwise move objects, including the human body.
</li></ul>OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO/AA
REQUIREMENTS
<ul><li>High school/GED certificate required. Bachelors degree from an accredited college or university in criminal justice, psychology, sociology, Human Services, or a related field preferred.
</li><li>Minimum of three (3) years of experience counseling or supervising adult inmates in a correctional setting or One (1) year as a probation filed officer</li><li>
Experience handling facility and inmate disciplinary procedures, investigation, hearing, and compliance guidelines.
</li><li>Experience applying standard inmate progressive sanction assessment
</li><li>Experience conducting investigations and conducting evidential hearings in a correctional setting, court, or probation hearing.</li><li>
Working knowledge and purpose of GPS monitoring procedures, activities, and responsibilities of Accountant Specialist which includes, trends of GPS utilization in rehabilitation of criminal offenders, ability to analyze facts and testimony and reach a sound reasonable conclusions and present clear and concise Incident report/investigation of residents rights, applicable law, appeal right and hearing proceedings
</li><li>Excellent ability to interpret and apply BOP and facility rules as well as grievance process, understand resident files, and pertinent facts from the case records and make independent, fair, and impartial application of judgments under stressful conditions</li><li>
Ability to use computer, terminal, cell phone to communicate with resident and understand due process and its significance in GPS and disciplinary process, read and interpret GPS tracking and navigation system.
</li></ul><ul><li>Ability to develop effective working relationships with the person served population, be self-motivated and able to motivate others,
</li><li>Strong interpersonal and communication skills are a must due to the extensive collaboration and networking that is required in the field.
</li><li>The ability to multitask and function within a non-traditional work environment.
</li><li>The ability to be a self-started and work independently with limited supervision at times.
</li><li>Must have a high level of compassion and respect for persons with special needs;
</li></ul><ul><li>Experience with Microsoft Word, Excel, Power-point, Outlook Email, and other systems i.e. electronic time punches, electronic medical records etc.
</li><li>Bilingual in any language a plus.</li></ul></div>

Accountability Specialist FT

MidPen Housing

<div><div>About MidPen

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation's leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

MidPen is, once again, proud to be certified as an official Great Place to Work&reg; in 2025.</div>
Property Name: Firehouse Square

Community Manager

The Property Management team is responsible for operating and maintaining our beautiful communities, but beyond that, they are relationship builders and the heart and soul of MidPen. Rooted in our ICARE values (Integrity, Collaboration, Accountability, Respect, and Excellence), Property Management works closely with our residents, our community partners, and their fellow MidPenners, including close collaboration with our Resident Services team.

You'll oversee the daily operations of one or more affordable housing properties while making a direct impact on residents' lives. Reporting to the Property Manager, you'll lead a small team and serve as the cornerstone of community operations, ensuring fiscal responsibility, regulatory compliance, and exceptional resident services. This is an exciting opportunity to advance your career in affordable housing while contributing to MidPen's mission of creating stable, thriving communities.

Responsibilities:
<ul>
<li>Supervise property staff and conduct performance reviews while providing ongoing coaching and development</li>
<li>Manage fiscal operations including rent collection, security deposits, bank deposits, resident income verification, and delinquent account management</li>
<li>Ensure compliance with all regulatory requirements including Fair Housing, HUD, TCAC, and local regulations through accurate certifications and documentation</li>
<li>Oversee facilities management by establishing preventative maintenance schedules, conducting daily property inspections, and coordinating repairs to maintain curb appeal</li>
<li>Process resident applications, re-certifications, and lease renewals while maintaining accurate property files and waitlists</li>
<li>Build partnerships with local community groups, government officials, and safety professionals to enhance property operations</li>
<li>Implement risk management protocols including emergency preparedness procedures and incident reporting</li>
<li>Market available units according to approved plans and ensure unit turnovers are completed within established timeframes</li>
</ul>
Qualifications:
<ul>
<li>Associate degree with three years of multi-family residential management experience including minimum two years in affordable housing, or equivalent combination of education and experience</li>
<li>One year of supervisory experience with demonstrated ability to lead and develop staff</li>
<li>Tax Credit Specialist or Certified Occupancy Specialist certification, or ability to obtain within 6 months at company expense</li>
<li>Current knowledge of Fair Housing laws with ability to pass FHA test within first 60 days</li>
<li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and RealPage property management software</li>
<li>Strong written and verbal communication skills with ability to interpret regulatory documents and procedures</li>
<li>Valid California Driver's License with reliable transportation and auto insurance</li>
<li>Commitment to MidPen's mission and ICARE values (Integrity, Collaboration, Accountability, Respect, Excellence)</li>
</ul>
Pay Range

$25.63 - $28.82 Hourly - Pay based on applicable experience and qualifications

Company-provided housing available on-site<div>
Benefits and Compensation (see here for full details)
<ul>
<li>Health Insurance</li>
<li>Dental, Vision, Life &amp; Disability Insurance</li>
<li>403(b) Retirement Investment</li>
<li>Employee Education Reimbursement Program</li>
<li>Paid Parental Leave</li>
<li>FSA for Childcare, Medical, and Commuter Benefits</li>
<li>EAP Program</li>
<li>Pet Insurance</li>
<li>Paid Time Off</li>
<li>Company Holidays</li>
<li>Wellness Days</li>
</ul>
EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.</div></div>

Community Manager (Firehouse Square)

<div><div>About MidPen

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation's leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

MidPen is, once again, proud to be certified as an official Great Place to Work&reg; in 2025.</div>
Property Name: Sharmon Palms Lane, Dent Commons

Community Manager

The Property Management team is responsible for operating and maintaining our beautiful communities, but beyond that, they are relationship builders and the heart and soul of MidPen. Rooted in our ICARE values (Integrity, Collaboration, Accountability, Respect, and Excellence), Property Management works closely with our residents, our community partners, and their fellow MidPenners, including close collaboration with our Resident Services team.

You'll oversee the daily operations of one or more affordable housing properties while making a direct impact on residents' lives. Reporting to the Property Manager, you'll lead a small team and serve as the cornerstone of community operations, ensuring fiscal responsibility, regulatory compliance, and exceptional resident services. This is an exciting opportunity to advance your career in affordable housing while contributing to MidPen's mission of creating stable, thriving communities.

Responsibilities:
<ul>
<li>Supervise property staff and conduct performance reviews while providing ongoing coaching and development</li>
<li>Manage fiscal operations including rent collection, security deposits, bank deposits, resident income verification, and delinquent account management</li>
<li>Ensure compliance with all regulatory requirements including Fair Housing, HUD, TCAC, and local regulations through accurate certifications and documentation</li>
<li>Oversee facilities management by establishing preventative maintenance schedules, conducting daily property inspections, and coordinating repairs to maintain curb appeal</li>
<li>Process resident applications, re-certifications, and lease renewals while maintaining accurate property files and waitlists</li>
<li>Build partnerships with local community groups, government officials, and safety professionals to enhance property operations</li>
<li>Implement risk management protocols including emergency preparedness procedures and incident reporting</li>
<li>Market available units according to approved plans and ensure unit turnovers are completed within established timeframes</li>
</ul>
Qualifications:
<ul>
<li>Associate degree with three years of multi-family residential management experience including minimum two years in affordable housing, or equivalent combination of education and experience</li>
<li>One year of supervisory experience with demonstrated ability to lead and develop staff</li>
<li>Tax Credit Specialist or Certified Occupancy Specialist certification, or ability to obtain within 6 months at company expense</li>
<li>Current knowledge of Fair Housing laws with ability to pass FHA test within first 60 days</li>
<li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and RealPage property management software</li>
<li>Strong written and verbal communication skills with ability to interpret regulatory documents and procedures</li>
<li>Valid California Driver's License with reliable transportation and auto insurance</li>
<li>Commitment to MidPen's mission and ICARE values (Integrity, Collaboration, Accountability, Respect, Excellence)</li>
</ul>
Pay Range

$28.46 - $32.02 Hourly - Pay based on applicable experience and qualifications<div>
Benefits and Compensation (see here for full details)
<ul>
<li>Health Insurance</li>
<li>Dental, Vision, Life &amp; Disability Insurance</li>
<li>403(b) Retirement Investment</li>
<li>Employee Education Reimbursement Program</li>
<li>Paid Parental Leave</li>
<li>FSA for Childcare, Medical, and Commuter Benefits</li>
<li>EAP Program</li>
<li>Pet Insurance</li>
<li>Paid Time Off</li>
<li>Company Holidays</li>
<li>Wellness Days</li>
</ul>
EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.</div></div>

Community Manager (Sharmon Palms Lane, Dent Commons)

<div><div>About MidPen

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation's leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

MidPen is, once again, proud to be certified as an official Great Place to Work&reg; in 2025.</div>
Property Name: Summer Oaks

Community Manager

The Property Management team is responsible for operating and maintaining our beautiful communities, but beyond that, they are relationship builders and the heart and soul of MidPen. Rooted in our ICARE values (Integrity, Collaboration, Accountability, Respect, and Excellence), Property Management works closely with our residents, our community partners, and their fellow MidPenners, including close collaboration with our Resident Services team.

You'll oversee the daily operations of one or more affordable housing properties while making a direct impact on residents' lives. Reporting to the Property Manager, you'll lead a small team and serve as the cornerstone of community operations, ensuring fiscal responsibility, regulatory compliance, and exceptional resident services. This is an exciting opportunity to advance your career in affordable housing while contributing to MidPen's mission of creating stable, thriving communities.

Responsibilities:
<ul>
<li>Supervise property staff and conduct performance reviews while providing ongoing coaching and development</li>
<li>Manage fiscal operations including rent collection, security deposits, bank deposits, resident income verification, and delinquent account management</li>
<li>Ensure compliance with all regulatory requirements including Fair Housing, HUD, TCAC, and local regulations through accurate certifications and documentation</li>
<li>Oversee facilities management by establishing preventative maintenance schedules, conducting daily property inspections, and coordinating repairs to maintain curb appeal</li>
<li>Process resident applications, re-certifications, and lease renewals while maintaining accurate property files and waitlists</li>
<li>Build partnerships with local community groups, government officials, and safety professionals to enhance property operations</li>
<li>Implement risk management protocols including emergency preparedness procedures and incident reporting</li>
<li>Market available units according to approved plans and ensure unit turnovers are completed within established timeframes</li>
</ul>
Qualifications:
<ul>
<li>Associate degree with three years of multi-family residential management experience including minimum two years in affordable housing, or equivalent combination of education and experience</li>
<li>One year of supervisory experience with demonstrated ability to lead and develop staff</li>
<li>Tax Credit Specialist or Certified Occupancy Specialist certification, or ability to obtain within 6 months at company expense</li>
<li>Current knowledge of Fair Housing laws with ability to pass FHA test within first 60 days</li>
<li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and RealPage property management software</li>
<li>Strong written and verbal communication skills with ability to interpret regulatory documents and procedures</li>
<li>Commitment to MidPen's mission and ICARE values (Integrity, Collaboration, Accountability, Respect, Excellence)</li>
</ul>
Pay Range

$25.63 - $28.82 Hourly - Pay based on applicable experience and qualifications

Company-provided housing available on-site<div>
Benefits and Compensation (see here for full details)
<ul>
<li>Health Insurance</li>
<li>Dental, Vision, Life &amp; Disability Insurance</li>
<li>403(b) Retirement Investment</li>
<li>Employee Education Reimbursement Program</li>
<li>Paid Parental Leave</li>
<li>FSA for Childcare, Medical, and Commuter Benefits</li>
<li>EAP Program</li>
<li>Pet Insurance</li>
<li>Paid Time Off</li>
<li>Company Holidays</li>
<li>Wellness Days</li>
</ul>
EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.</div></div>

Community Manager (Summer Oaks)

Village Pointe Commons

SUMMARY
 
The Caregiver provides personal care and incidental Activities of Daily Living to RCAC, CBRF and/or Memory Care residents of Capri Communities LLC, with adherence to organizational and regulatory requirements.
 
ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned.
 
<ul>
<li>Adheres to the written Resident Care Plan to:</li>
<li>Assist RCAC, CBRF and/or Memory Care residents in maintaining their greatest independence with activities of daily living such as bathing, grooming, toileting and nutritional needs. Also provides assistance with preparing meals, laundry and maintaining a clean, safe physical environment.</li>
<li>Assist residents with mobility and transfers.</li>
<li>Assist residents with medical administration and maintains related reporting requirements.</li>
<li>Perform delegated tasks as instructed by the RN, Nurse Manager, Executive Director, Assistant Executive Director, Lead Caregiver or Lifestyle Enrichment Specialist.</li>
<li>Perform acceptable standard healthcare practices.</li>
<li>Assists with housekeeping duties in resident or common areas (vacuuming, dusting, sweeping, cleaning, etc.) as directed.</li>
<li>Leads or assists with activities for residents as directed, impromptu and scheduled.</li>
<li>Observes and reports resident’s condition and safety hazards to RN, Nurse Manager, Assistant Executive Director or Executive Director in a timely manner.</li>
<li>Documents observations and activity participation in an accurate, complete and timely manner.</li>
<li>Maintains excellent work attendance; is punctual for work shift.</li>
<li>Possesses organizational skills necessary to carry out shift duties and to complete assigned tasks while promoting residents emotional well-being and ability.</li>
<li>Protects residents’ health information according to HIPPA policies and procedures and federal and state law and regulations.</li>
<li>Maintains professional appearances, attitude and demeanor while on duty.</li>
<li>Maintains knowledge of State Regulations and updates for DHS 83 and 89 (as appropriate for RCAC, CBRF and/or Memory Care services).</li>
<li>Attends all mandatory staff meetings and in-service training opportunities.</li>
<li>Performs other miscellaneous tasks as assigned.</li>
</ul>
SUPERVISORY RESPONSIBILITIES
 
There are no supervisory responsibilities for this position.
 
QUALIFICATIONS
 
Must be able to perform each essential duty satisfactorily with or without accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required
 
<ul>
<li>High School education preferred, not required plus:</li>
<li>Six months of experience as a personal aide, Caregiver or equivalent life experience</li>
<li>Completion of CNA or CBRF certification (preferred)</li>
<li>Reliability and Flexibility in Scheduling - Must demonstrate excellent attendance; must be able to work holidays and weekends and cover as required by resident needs.</li>
<li>Ability to demonstrate patience, understanding, tolerance and emotional/physical ability and experience to meet the daily needs of our residents.</li>
<li>Government Compliance – Demonstrates knowledge of and complies with all building regulations and DHS requirements. Maintains all training requirements as directed by DHS 83 and/or 89. Ensure that all fair housing standards are met at all times. Comply with OSHA, Workers’ Compensation, and any other reporting requirements</li>
<li>Resident Satisfaction – Provide, promote, and require high-quality resident relations. Review and/or resolve complaints, and alert Nurse Manager of any unusual activities or problems.</li>
<li>Quality, Safety, and Physical Condition – Administer care that meets or exceeds company safety and physical condition standards. Cooperate in maintaining safety and security of residents and employees. Ensure that residents and staff are informed about safety issues, regulations, and requirements necessary. Ensure the safe and appropriate execution of food preparation and use of equipment. Enforce compliance with regard to safety and health issues as well as appropriate food standards.</li>
<li>Compliance in Relias and in-service training.</li>
</ul>

3rd Shift Caregiver – 4-Day Work Week

RPM Living

<div>Overview:
<div>
At RPM, we&rsquo;re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.</div> 
<div></div>
Position Summary:
<div>
The Leasing Associate position is responsible for the leasing, marketing and maintaining positive resident relations. Leasing Associates handle the signing of leases, and act as a landlord for property owners.</div>
Responsibilities:
<ul><li>Respond to telephone and internet inquiries from residents and prospects to schedule virtual, self-guided, and in-person tours</li><li>
Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements</li><li>
Keep an updated availability report, process applications with credit checks and rental history verification, then submit them for processing</li><li>
Community Manager approval and follow up with applicants on their status</li><li>
Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation</li><li>
Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement</li><li>
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues</li><li>
Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary</li><li>
Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan(i.e. competitive rental rates, referrals, promotions, locators, and outreach)</li><li>
Projects a favorable image of the community to achieve property objectives and public recognition</li><li>
Focuses on securing resident retention in ways such as planning resident functions (i.e. parties, contests, etc.); attend after hours functions and participate as a host as needed</li><li>
Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner</li><li>
Attends weekly and daily goal setting meetings as appropriate</li><li>
Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards</li></ul>
Education and Experience:
<ul><li>Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience</li><li>
Microsoft Office, Property Management Software</li></ul>
Qualifications:
<div>
Physical Requirements:</div><ul><li>
May be required to sit for extended periods of time while working at a desk</li><li>
May be required to climb stairs</li><li>
Must be able to read documents, computer screens and data</li><li>
Must be able to hear and understand verbal communications in person and over the phone or computer</li><li>
May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds</li><li>
Must be able to use mobile devices and applications for work-related tasks</li></ul><div>
Work Environment:</div><ul><li>
This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements</li><li>
The office is an open setting which may include bright lights, constant noises and distractions</li><li>
A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs</li></ul><div>
RPM Living is an Equal Opportunity Employer.</div><div></div><div> 
This job title is associated with Leasing Agent, Leasing Consultant, Sales Consultant, Leasing Specialist, Sales Specialist, and/or Marketing Specialist</div>
Company Information:
<div>
Join RPM Living and experience exceptional benefits designed to enhance your life.</div><ul><li>
Weekly pay for all associates working onsite at an apartment community 
</li><li>
Comprehensive healthcare coverage available for all full-time, regular associates 
</li><li>
Employer-paid employee assistance, mental health, and wellness programs 
</li><li>
Ancillary benefits including critical illness, hospital indemnity, and accident insurance 
</li><li>
401(k) with robust company match 
</li><li>
Opportunities for professional development, career growth, and role-based learning plans 
</li><li>
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG) 
</li><li>
Paid time off plus floating holidays and volunteer days 
</li><li>
Discounted Perks (Costco membership, movie tickets, health &amp; wellness, entertainment &amp; travel discounts)</li></ul><div> 
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver&rsquo;s license is preferred; candidates without a license will be provided a liability waiver.</div><div></div><div> 
RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.</div><div></div><div> 
RPM Living is an Equal Opportunity Employer.</div><div></div><div> 
If you need assistance to fully participate in our application or interview process, please reach out through our website here and select &quot;Careers&quot; in the &quot;Choose a Topic&quot; dropdown menu.</div></div>

Leasing Associate

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