residential community manager

LDG Development

<p></p><div><div><div>SOLIDAGO RESIDENTIAL SERVICES</div><div>
POSITION DESCRIPTION</div><div></div><div><div><br>
POSITION: Community Manager</div><div>
REPORTS TO: Regional Manager</div><div>
COMPENSATION: Hourly, plus Benefits and Bonus eligibility</div><div>
LOCATION: On-Site - Overlook Terrace - 8027 Glimmer Way, Louisville, KY 40214</div><div></div><div><br>
</div><div>SUMMARY</div><div>
As a Community Manager of an affordable housing asset, you are primarily responsible for protecting, maintaining, and enhancing the value of the community while also maximizing the living experience for residents and the community. This is accomplished by effectively directing and coordinating the community's overall operational activities. Your thorough knowledge of affordable housing standards and procedures, coupled with your outstanding customer service make you the leader of an effective team.</div><div></div><div><br>
</div><div>RESPONSIBILITIES <i>(Including but not limited to):</i></div><ul><li>
Demonstrate a positive, professional, and client-oriented attitude about the company with team members, residents, clients, and the public.</li><li>
Strive for improvements in community performance to meet or exceed annual financial and operational goals.</li><li>
Direct the day-to-day activities of loss prevention, risk management, safety/security, maintenance, marketing, leasing, and ongoing facility upkeep.</li><li>
Develop working income for operating the property, by managing cash flow requirements and leasing strategy.</li><li>
Conducts regular onsite audits consisting of sampling tenant files to ensure compliance with program documents, financing restrictions, LIHTC requirements, HUD Regulations, TDHCA Regulations, and TAA requirements.</li><li>
Conducts regular audits of work order processing, unit turnaround time reviews, EIV requirements, reasonable accommodation policies, move-ins/outs, recertifications, lease renewals, interims, denials, waitlists, etc.</li><li>
Observes general operations of the community, in accordance with all HUD guidelines and regulations, TDHCA regulations, other governing entities, SAHA Policies, and Procedures.</li><li>
Bring non-compliance issues to the attention of the Portfolio Manager and initiate corrective action when necessary</li><li>
Facilitate all required housing inspections and follow up with any citations or requests</li></ul></div><div><ul><li>
Analyze and produce monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables.</li><li>
Maintain complete and accurate community files and records, including finalized audits to ensure lease data has been input correctly into management software.</li><li>
Coordinate collection and documentation of all revenues following lease obligations of residents.</li><li>
Engage, contract, supervise and approve invoices for all goods/services required to maintain the community.</li><li>
Successfully lead on-site maintenance technicians, office staff and leasing team members.</li><li>
Manage resident relations as they pertain to coordinating requests for repairs and maintenance, understanding of rent charges, lease issues and other resident concerns.</li><li>
Participate and monitor Team Members in Solidago training.</li></ul><div></div><p><br>
QUALIFICATIONS</p><ul><li>
At Least Four (4) years of property management experience. Must have a strong working knowledge of leasing, marketing, construction, residential law, and resident relations, specific to the Affordable Housing Industry.</li><li>
Thorough knowledge of HUD, LIHTC, TDHCA, TAA, low-income housing tax credit, tax-exempt bond, and other affordable housing programs.</li><li>
Working knowledge of property management software; OneSite is preferred.</li><li>
Working knowledge of Microsoft Office Word, Excel, and the Google platform.</li><li>
Ability to analyze a monthly financial statement and prepare detailed budgets and operating forecasts.</li><li>
Ability to note deviations from financial plan, determine causes and to provide recommendations to the company on required action plans.</li><li>
Strong written and verbal communications skills.</li><li>
Ability to understand and carry out industry specific written and oral direction. Positive, innovative approach to problem solving.</li><li>
Present ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion to reach the organization's goals.</li><li>
Ability to work independently as a project leader and team member. Ability to relate well with others even while working at a distance or remotely.</li><li>
Ability to work efficiently with high accuracy, attention to detail, and follow through.</li></ul></div><div><ul><li>
Excellent time management and general organization skills.</li><li>
Neat, professional appearance.</li><li>
Strong client relations skills and previous supervisory experience are required.</li><li>
Ability to embody the Solidago Standards.</li></ul><div></div><div><br>
BENEFITS</div><ul><li>
Medical, Dental, and Vision Insurance</li><li>
Health Savings Account (HSA) and Flexible Spending Account (FSA)</li><li>
Paid Time Off (PTO)</li><li>
Paid Holidays</li><li>
Dental</li><li>
401k Retirement Plan</li><li>
Employee Assistance Program (EAP)</li><li>
Competitive bonus structure</li><li>
Ancillary Benefits: Pet Insurance, Gym Membership Reimbursement, Parental Leave etc.</li></ul><div></div><div><br>
WORK CONDITIONS
</div></div><div>You are required to work both inside and outside of the office and in all areas of the residential property, including amenities, and have frequent exposure to outside elements where temperature, weather, odors, and landscape may be unpleasant and/or hazardous.</div><div></div><div><br>
PHYSICAL DEMANDS</div><div>
To successfully perform the essential functions of this role, the team member must be able to engage in routine physical activities such as standing, walking, climbing, stooping, squatting, and using hands for typing and handling materials. The position requires the ability to access all areas of the property&mdash;both interior and exterior&mdash;in varying weather conditions, including rain, snow, heat, and wind.</div><div>
Team members must be capable of lifting or moving items up to 20 pounds and possess adequate visual abilities, including close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Occasional travel may be required for training, property support, or other job-related needs.</div><div></div><div><br>
This job description is not intended to be an exhaustive list of all duties. Team members are expected to follow additional instructions and perform other related tasks as assigned by their Team Leader.</div><div></div><div><br>
</div><div>Additional responsibilities/tasks within the position's purpose may be assigned. LDG Development LLC &amp; its affiliates reserve the right to change job descriptions at any time, with or without prior notice, based on business conditions/needs. Rev. 9. 2025</div></div></div><p></p>

Community Manager

InterSolutions, LLC

<p><b>Job Summary</b>  <br/>We are seeking an energetic and proactive Community Manager to lead the development, engagement, and overall management of our vibrant residential communities. In this role, you will serve as the primary point of contact for residents, vendors, and staff, ensuring a positive living environment that fosters community spirit and operational excellence. Your expertise in property management, customer service, and legal regulations will drive resident satisfaction and uphold the integrity of our properties. If you thrive in dynamic settings and possess a passion for creating welcoming spaces, this is the perfect opportunity to make a meaningful impact.</p><p><b>Duties</b></p><ul><li>Oversee daily community operations, ensuring compliance with Fair Housing regulations, Section 8 guidelines, and other legal standards.  </li><li>Manage leasing activities including property tours, upselling units, and executing lease agreements with attention to detail.  </li><li>Coordinate property maintenance requests and facilities management to ensure a safe, clean, and well-maintained environment.  </li><li>Handle tenant relations by resolving conflicts promptly through effective conflict management strategies and negotiation skills.  </li><li>Maintain accurate data entry in property management systems such as Yardi and OneSite; manage contracts, filing, and legal documentation efficiently.  </li><li>Conduct regular inspections of common areas and oversee property upkeep using CMMS (Computerized Maintenance Management System).  </li><li>Facilitate communication via phone etiquette, emails, and in-person interactions to foster positive customer relationships.  </li><li>Support leasing efforts through sales techniques and upselling amenities or additional services to residents.  </li><li>Collaborate with vendors, contractors, and internal teams to ensure seamless property operations.  </li><li>Prepare reports on occupancy rates, maintenance issues, legal compliance status, and resident feedback for management review.</li></ul><p><b>Experience</b></p><ul><li>Proven experience in property management or real estate administrative roles with a focus on residential communities.  </li><li>Familiarity with LIHTC (Low-Income Housing Tax Credit), Section 8 housing programs, and Landlord-tenant law is highly desirable.  </li><li>Strong knowledge of Yardi, OneSite or similar property management software; experience with CMMS systems is a plus.  </li><li>Demonstrated ability in conflict resolution, negotiation, and customer service within a fast-paced environment.  </li><li>Legal administrative experience related to contracts, lease agreements, or housing regulations enhances your candidacy.  </li><li>Office experience including data entry, filing systems, and general administrative tasks is essential.  </li><li>Excellent phone etiquette with the ability to handle sensitive situations professionally.  </li><li>Skills in facilities management, property maintenance coordination, and landlord-tenant relations are highly valued.  </li><li>Ability to upsell services or amenities while maintaining a focus on resident satisfaction. Join us as a Community Manager and become a vital part of creating thriving communities where residents feel valued and at home!</li></ul><p>Pay: From $25.00 per hour</p><p>Benefits:</p><ul><li>Health insurance</li></ul><p>Work Location: In person</p>

Apartment Community Manager

Mill Creek Residential

<p>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.<br/></p><p>The Community Manager for single family rentals drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and management for the community operations and maintenance teams. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome.<br/></p><p>Reports to: Vice President/Regional/Senior Community Manager has primary authority and works with the Community Manager to determine the exact "day-to-day" duties. Decisions will take into account the Community Manager’s skills, experience, career goals, and how the individual best fits the working requirements of the community.<br/></p><p>Essential Functions/Responsibilities<br/></p><p>Financial Performance<br/></p><ul><li>Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals.</li><li>Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value</li><li>Oversee pricing and occupancy strategies</li><li>Assist in preparation of community budget</li><li>Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations</li><li>Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels</li><li>Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards</li><li>Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction</li><li>Address and complete all other duties as assigned</li></ul><p>Sales and Marketing<br/></p><ul><li>Oversee sales, lease renewals, move-in and move-out process</li><li>Oversee administration and completion of the resident renewal program, move-in and move out process</li><li>Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitors</li><li>Foster a thorough understanding of the community’s competitive environment in a submarket and adjust operating strategy accordingly</li><li>Participate in Revenue Management calls when applicable</li><li>Address and complete all other duties as assigned</li></ul><p>Operating Standards<br/></p><ul><li>Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance. Inspect what you expect.</li><li>Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations</li><li>Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level</li><li>Partnering with Service Manager, recommend capital improvements for community</li><li>Manage contracts with 3rd party service providers</li><li>Address and complete all other duties as assigned</li><li>Partner with construction teams for acceptance walks and complete transition and handoff of home process as they are delivered on new development communities</li></ul><p>Associate Management and Development<br/></p><ul><li>Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations</li><li>Empower, engage and develop associates to achieve great performance and desired business outcomes.</li><li>Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members</li><li>Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates</li><li>Support associate development. Provide targeted training and growth opportunities</li><li>Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto</li><li>Address and complete all other duties as assigned</li></ul><p>Education and/or Experience<br/></p><ul><li>High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred</li><li>3-5 years of multi-family, single family rental, built to rent, or related property management experience or equivalent experience</li><li>2 years supervisory experience</li><li>Commitment to, and passion for, providing outstanding customer service</li><li>Strong communication skills (written and verbal)</li></ul><p>Skills/Specialized Knowledge<br/></p><ul><li>Manage community performance including financial performance, customer service, sales, communications, marketing, negotiation, crisis management and staffing</li><li>Analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management</li><li>Ability to set clear objectives and define success for individuals and the team. Establish team accountability and lead team to achieve desired business outcomes</li><li>Supervise subordinates and provide feedback and coaching resulting in improved performance</li><li>Exercise professional judgment to take ownership of and resolve issues and problems with residents and associates diplomatically and without becoming adversarial and losing your temper</li><li>Ability to clearly communicate, speak, read and write in English as demonstrated by clear and concise written and verbal communication</li><li>Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software</li><li>Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division</li><li>Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices</li><li>Capable of travelling between two or more communities, if necessary</li><li>Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked</li></ul><p>About the Benefits of joining the Mill Creek Team<br/></p><p>Competitive compensation<br/></p><p>Comprehensive medical, dental and vision<br/></p><p>Employer sponsored short and long term disability, Life and ADD insurance<br/></p><p>401k with employer matching<br/></p><p>Paid time off benefits: Vacation, Sick, Holidays<br/></p><p>Mill Creek is an Equal Opportunity Employer<br/>Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!<br/></p>

Community Manager - SFR-Amavi Brier Creek

Palmeto Residencial

<p>Job Opportunity: Residential Manager</p><p><b>Location:</b> Doha, Qatar<br/><b>Company:</b> Palmeto Residencial</p><p>About Us</p><p>Palmeto Residencial is a premier real estate and property management company in Doha, specializing in luxury residential communities and client-focused living solutions. We are committed to excellence, innovation, and delivering exceptional service to our residents. To support our growing portfolio, we are seeking an experienced <b>Residential Manager</b> to oversee daily operations and ensure a high standard of living across our properties.</p><p>Role Overview</p><p>The <b>Residential Manager</b> will be responsible for managing residential facilities, coordinating with tenants, and supervising staff to ensure smooth operations. This role requires strong leadership, organizational skills, and a customer service mindset.</p><p>Key Responsibilities</p><ul><li>Oversee daily operations of residential properties and facilities.</li><li>Manage tenant relations, addressing inquiries, complaints, and requests.</li><li>Supervise maintenance, housekeeping, and security staff.</li><li>Ensure compliance with Qatari housing regulations and company policies.</li><li>Coordinate leasing activities, renewals, and occupancy management.</li><li>Monitor budgets, expenses, and vendor contracts.</li><li>Prepare reports and updates for senior management.</li><li>Foster a safe, welcoming, and community-oriented environment.</li></ul><p>Qualifications</p><ul><li>Bachelor&rsquo;s degree in Property Management, Business Administration, or related field.</li><li>4&ndash;6 years of experience in residential or property management.</li><li>Strong knowledge of housing operations and tenant relations.</li><li>Proficiency in MS Office and property management software.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Fluency in English; Arabic is a plus.</li></ul><p>Why Join Us?</p><ul><li>Be part of a prestigious residential management company in Doha.</li><li>Play a key role in shaping Palmeto Residencial&rsquo;s community experience.</li><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>Collaborative, client-focused, and innovation-driven work culture.</li></ul><p>نوع الوظيفة: دوام كامل</p><p>الراتب المدفوع: QAR٠٫٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

Residential Manager

Qiddiya Investment Company

<div><p>Qiddiya Investment Company (QIC) is developing one of the region&rsquo;s most extensive and diverse asset portfolios, spanning residential communities, hospitality, retail, entertainment, sports, education, healthcare, and staff accommodation. Within this ecosystem, property portfolio plays a critical role in supporting Qiddiya&rsquo;s workforce and includes integrated residential, retail, leisure, and F&amp;B facilities. As the portfolio is expected to expand to approximately <b>13,000 residential units by 2030</b>, robust and scalable facilities management leadership is crucial to ensure safe, efficient, compliant, and high‑quality living environments.</p><p></p><p><b><br>
The Senior Manager - Soft Services </b>is responsible for leading, coordinating, and governing the delivery of <b>soft facilities management services</b> within the portfolio, ensuring a <b>safe, resident‑focused, and high‑quality living environment</b> across mobilisation, launch, and steady‑state operations.</p><p>
The role acts as the <b>client‑side owner and integrator</b> for soft services, ensuring that service partners deliver consistent, compliant, and cost‑effective services aligned with approved standards, policies, and performance expectations. Working under the strategic direction of the Facilities Management Senior Manager, the Soft Services Manager translates operational strategy into <b>day‑to‑day service excellence, operational stability, and continuous improvement</b>.</p><p></p><p>
Applications closing on 18th May 2026.</p><p></p><p><b>
Key Responsibility:</b></p><p></p><ul><li>
Proven experience in soft FM mobilisation and operations within large-scale residential, mixed-use, or hospitality environments
</li><li>Strong knowledge across soft services including security, landscaping, cleaning, waste management, and pest control
</li><li>Experience supporting handover, acceptance, and commissioning to ensure assets are operationally ready, safe, and resident-ready
</li><li>Ability to establish operating models, define service interfaces, and manage cross-functional integration
</li><li>Experience managing service providers, including KPIs, SLAs, audits, inspections, and corrective action plans
</li><li>Strong understanding of governance, escalation pathways, and compliance management
</li><li>Exposure to launch and early-life stabilisation, including resolving operational issues post go-live
</li><li>Strong focus on resident experience, community engagement, and service quality standards
</li><li>Ability to coordinate across multiple stakeholders and service streams to avoid gaps or overlap
</li><li>Experience with operational systems, reporting, and data-driven performance management
</li><li>Proven track record in driving continuous improvement, efficiency, and scalable operations</li></ul><p></p><b><br>
Requirements</b><br>
<ul><li>
Bachelor&rsquo;s degree in Facilities Management, Engineering, Hospitality Management, Property Management, Business Administration, or relevant experience.</li><li>
Minimum 9+ years of relevant experience in soft services, facilities management, residential operations, hospitality, or community‑focused environments.</li><li>
Demonstrated experience in pre-opening / mobilization / transition for large residential, hospitality, mixed-use, campus, or workforce accommodation assets.
</li><li>Proven track record managing Soft FM Operations and outsourcing models with multiple vendors.
</li><li>GCC / Saudi experience and working knowledge of local compliance frameworks is a strong advantage.</li><li>
Facilities Management or built‑environment&ndash;related certification (e.g., IFMA, BIFM, RICS, or equivalent) &ndash; desirable.</li><li>
Health &amp; Safety or compliance‑related certification (e.g., NEBOSH, IOSH, or equivalent) &ndash; desirable.</li><li>
Service management or quality certification (e.g., ISO, Six Sigma, Lean, or equivalent) &ndash; advantageous.</li></ul><p></p><b><br>
Benefits</b><p><br>
Comprehensive benefits package</p></div>

Senior Manager - Soft Services - Facilities Management - INV-013 - AG6

Red Sea Global

<div><div><div><div><div>Division: Development
</div></div></div></div><div><div><div><div>Department: Residential Development
</div></div></div></div><div><div><div><div>Company: Red Sea Global
</div></div></div></div><div><div><div><div><p><b>Be the change. Join the world&rsquo;s most visionary developer.</b></p><br>
<p></p>
<p>
Red Sea Global (RSG) is showing that there is a better way to positively shape the places we live, work and travel.</p><br>
<p></p>
<p>
We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism.</p><br>
<p></p>
<p><b>
Join RSG and be part of the positive change for Saudi Arabia and the world.</b></p><br>
<p></p>
<p><b>
Job Purpose:</b></p>
<ul>
<li>The Sales Experience Center Manager is responsible for the operational management of all Red Sea Global Residential Experience Centers.</li>
<li>The role ensures that every center operates at the highest standard of presentation, staffing, and visitor experience, acting as the primary operational link between the Experience Centers and the wider Residential Development Division.</li>
<li>Working closely with the Sales, Marketing, and Business Intelligence teams, the Manager drives footfall conversion, leads the planning and execution of events and activations, curates bespoke UHNW buyer journeys, and builds the residential community engagement programmes that underpin long-term buyer loyalty.</li>
<li>The Manager maintains full visibility of performance, budget, and risk across all centers and reports directly to the Director of Residential Operations.</li></ul><br>
<p></p>
<p><b>
Job Responsibilities:</b></p>
<ul>
<li>Lead day-to-day operations across all RSG Residential Experience Centers, ensuring each center delivers a consistent, ultra-luxury guest experience aligned with RSG brand standards.</li>
<li>Manage and coordinate the on-site Experience Center team, including Assistant Managers at each center location, covering staffing rosters, performance oversight, and daily briefings.</li>
<li>Own and maintain weekly and monthly sales center performance reports covering footfall, leads generated, visitor-to-lead conversion, events held, and operational issues, submitting to the Director of Residential Operations on an ad hoc and scheduled basis.</li>
<li>Develop and implement standardized operating procedures and service protocols across all seven Experience Centers, ensuring consistency in visitor reception, presentation, and follow-through.</li>
<li>Design and deliver bespoke visitor journeys for UHNW and VIP prospects, including private viewing appointments, invitation-only preview events, and personalized welcome experiences tailored to individual buyer profiles in line with RSG&rsquo;s ultra-luxury positioning.</li>
<li>Develop and manage a residential community engagement programme across all Experience Centers, creating curated touchpoints that foster emotional connection, long-term buyer loyalty, and a sense of community belonging among prospective and existing homeowners.</li>
<li>Plan, coordinate, and execute an annual lifestyle events calendar at Experience Centers &mdash; integrating wellness, culture, gastronomy, and family programming &mdash; in collaboration with the Marketing and Sales teams, managing logistics, vendor coordination, and post-event reporting.</li>
<li>Monitor and manage the operational budget for each Experience Center, tracking expenditure against allocation, flagging variances, and submitting budget utilization reports on a quarterly basis.</li>
<li>Liaise with the Sales Operations team to ensure qualified leads generated at Experience Centers are captured accurately in Salesforce and handed over to the relevant Sales Director within agreed SLAs.</li>
<li>Coordinate fit-out, maintenance, and facility management requirements at each center, working with the Facilities, Design, and Project Management teams to resolve issues and ensure centers are always presentation-ready.</li>
<li>Manage the architectural model and material board inventory across Experience Centers, coordinating updates with the Design and fit-out teams as new phases or product lines are launched.</li>
<li>Oversee the design and delivery of bespoke homeowner onboarding experiences for buyers who have reserved or completed a purchase, coordinating with Sales Operations and Technical Services to ensure the transition from prospect to owner is seamless and brand-consistent.</li>
<li>Track and manage open issues and risks across centers, maintaining an Issues Register and escalating to the Director of Residential Operations with recommended actions and target resolution dates.</li>
<li>Ensure all Experience Centers comply with RSG brand guidelines, health and safety regulations, and quality standards, conducting regular audits and driving corrective action where required.</li>
<li>Support the onboarding and training of new Experience Center staff, ensuring all team members are equipped with current product knowledge, brand standards, and visitor engagement protocols.</li>
<li>Carries out any other duties as required.</li></ul><br>
<p></p>
<p><b>
Job Requirements:</b></p><br>
<p></p>
<p><b>
Qualifications &amp; Experience:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Marketing, Real Estate, or a related field.</li>
<li>A postgraduate qualification in a relevant discipline is advantageous.</li>
<li>Minimum 10 years&rsquo; experience, of which at least 3 years in a management role within luxury real estate, ultra-luxury hospitality, destination management, or a high-end customer experience environment.</li>
<li>Demonstrated experience managing UHNW buyer engagement, community building programmes, or lifestyle events in a luxury residential or destination context is highly advantageous.</li>
<li>Prior experience working in a giga-project or branded residence development is a strong differentiator.</li></ul><br>
<p></p>
<p><b>
Years of Experience</b><b> / Skills:
</b></p><ul><li>A postgraduate qualification in a relevant discipline is advantageous.</li>
<li>Minimum 10 years&rsquo; experience, of which at least 3 years in a management role within luxury real estate, ultra-luxury hospitality, destination management, or a high-end customer experience environment.</li>
<li>Demonstrated experience managing UHNW buyer engagement, community building programmes, or lifestyle events in a luxury residential or destination context is highly advantageous.</li>
<li>Prior experience working in a giga-project or branded residence development is a strong differentiator.</li>
<li>Fluent in English. Arabic is strongly preferred.</li>
<li>Proficient in Microsoft Office Suite (Excel, PowerPoint, Word). Working knowledge of CRM platforms (preferably Salesforce) for lead tracking and reporting. Excellent interpersonal, stakeholder management, and communication skills, including experience engaging with UHNW individuals and high-profile buyers.</li>
<li>Strong organizational ability with demonstrated capacity to manage multiple concurrent workstreams.</li>
<li>High attention to brand standards, quality, and detail.</li>
<li>Comfortable operating in a fast-paced, high-expectations environment with frequent interaction with HNW clients and senior leadership.</li></ul></div></div></div></div></div><p></p>

Manager - Experience Centers

Integrea Community Mental Health Systems

<div><p>Position Summary:</p>
<p>
The Residential Case Manager provides individualized case management and advocacy services to adults living in a residential facility for individuals with mental illness. This role ensures that each resident receives the supports necessary to maintain stability, pursue recovery goals, and work toward greater independence. The Case Manager works closely with clinical and residential staff to coordinate services, monitor progress, and connect residents with community-based resources.</p><br>
<p></p>
<p>
Key Responsibilities:</p>
<ul>
<li>Develop, implement, and regularly update individualized service plans (ISPs) in collaboration with residents, treatment teams, and support networks.
</li><li>Serve as the primary point of contact for a caseload of residents, ensuring consistent support, advocacy, and documentation.
</li><li>Coordinate referrals to mental health, medical, vocational, housing, and social services as needed.
</li><li>Assist residents in developing independent living skills, including budgeting, medication management, self-care, and community navigation.
</li><li>Conduct regular one-on-one meetings with residents to assess needs, monitor progress, and support personal goals.
</li><li>Maintain accurate, timely, and confidential documentation of services, assessments, progress notes, and critical incidents.
</li><li>Participate in multidisciplinary team meetings, clinical case reviews, and discharge planning processes.
</li><li>Advocate for resident rights and promote self-determination and recovery-oriented practices.
</li><li>Support crisis intervention efforts, providing de-escalation and coordination with emergency services as needed.
</li><li>Help plan and support resident participation in structured daily activities, community outings, and therapeutic groups.
</li><li>Maintain compliance with all state, federal, and organizational standards and protocols</li>
<li>All other duties as assigned.</li></ul><br>
<p></p>
<p><b>Qualifications:</b>
</p><ul><li>Bachelor&rsquo;s degree in social work, psychology, human services, or related field required.
</li><li>Minimum of 1&ndash;2 years of experience working with individuals with mental illness in a residential or community setting preferred.
</li><li>Knowledge of mental health systems, recovery models, and community resources.
</li><li>Strong communication, documentation, and problem-solving skills.</li>
<li>Ability to work collaboratively across clinical, administrative, and residential teams.
</li><li>Flexibility to adjust schedule based on resident needs or emergencies.
</li><li>Valid driver&rsquo;s license and reliable transportation (if required by program).
</li><li>Must pass background check and meet all regulatory clearance requirements.
</li></ul><p><b>Transportation Requirements:</b></p>
<ul>
<li>Provide transportation for consumers as needed using agency or personal vehicles.
</li><li>Maintain a safe driving record and valid driver&rsquo;s license with personal liability insurance.
</li><li>Follow all agency transportation policies, including seatbelt usage, safe cellphone practices, and vehicle documentation.
</li><li>Immediately report any vehicle issues, accidents, or violations to appropriate personnel.
</li></ul><p><b>Work Environment &amp; Schedule:</b></p>
<ul>
<li>This is a non-exempt, full-time position with a variable shift.</li>
<li>This position requires in-person work and is not eligible for remote or hybrid work arrangements.
</li><li>Case Managers will provide services in community settings, including clients&rsquo; homes, public spaces, and other locations as needed.
</li><li>Must be able to travel within the service area on a regular basis and maintain a consistent in-person presence to meet consumer and program needs.
</li></ul><p><b>In-Service Training &amp; Continued Education Requirements:</b></p>
<ul>
<li>Certification: Must obtain Case Management Certification within 6 months of hire (agency support provided).
</li><li>Attendance at all required in-service trainings as designated by the agency.
</li><li>Ongoing professional development to maintain best practices and compliance with evolving standards of care.
</li><li>Completion of agency-mandated onboarding and annual training modules.</li>
</ul>Pay Range: $15/hour minimum and $19/hour maximum</div>

Residential Adult Case Manager

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