residential concierge

six senses

<div>Duties and Responsibilities

As Residences Concierge Supervisor I will assume full responsibility for the efficient operation in the following:
<ul>
<li>I will focus on the rejuvenation of the residences experience.
</li><li>Residences amenities, services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.</li>
<li>I will ensure that all set policies, procedures, and best practices are in place and rigorously enforced.
</li><li>I will work in partnership with Guest Experience Maker, Guest Services, Reservations, Housekeeping, Engineering, F&amp;B, Spa/Six Senses Place, and other outsourced approved third-party shared service providers to ensure residents&rsquo; needs are anticipated and met for the overall smooth operation of residents&rsquo; living experience. Leading in the planning and execution of services and lifestyle activities involving residents and the hotel when applicable.
</li><li>I will have a thorough knowledge of all facilities, amenities, and services offered by the hotel and residences as well as their location and layout. I will oversee the management of the residents&rsquo; history and profile system in conjunction with the Reservations Manager/Concierge
</li><li>A high standard of personal appearance, grooming, and hygiene, plus comprehensive knowledge of safety, security, and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
</li><li>I will be responsible for assisting in the planning and execution of services and lifestyle activities involving residents when applicable.</li>
<li>Documenting all residents&rsquo; requests, complaints, or problems immediately, implementing them into the approved Residential portal, and notifying the designated department while serving as a liaison between residents and various departments and builders/developers.
</li><li>I will also meet with the new residents to review the new residents&rsquo; move-in orientation.
</li><li>Establishing a relationship with HOA, and Board Members as a business partnership and working closely with the Estate Management and Director of Residences, on the day-to-day operations to comply with local and property-specific by-laws.
</li><li>Championing the Six Senses Residences Core brand guidelines for product and service delivery and ensuring alignment amongst the Residences teams.
</li><li>I will also create an environment that fosters Out-Of-the-Ordinary stories.
</li><li>Assist with responsibilities and duties in the absence of the Chief Concierge.
</li><li>Reviewing/Responding to the owner&rsquo;s feedback (verbally or in writing). Analysing owner&rsquo;s engagement results and other data to identify areas of improvement.</li>
<li>Maintains knowledge of and complies with all residence policies and procedures and protects the privacy of the residents.
</li><li>Develop and implement a program to increase resident engagement and enhance the residential living experience, incorporating personalised celebrations for special occasions such as birthdays and anniversaries, interactive events and activities, and other initiatives to create a sense of community and promote resident satisfaction.</li>
</ul>
Qualifications
To execute the position of Concierge Supervisor, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels or branded residences with proven results and includes the following:
<ul>
<li>I possess a Bachelor&rsquo;s Degree in Hospitality, or Business Administration plus a minimum of three years of experience in a similar role at luxury hotel or branded residences.
</li><li>Fluent in English; proficiency in Russian or German is considered an asset.</li>
<li>Technical skills include Advanced MS Office &ndash; Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including PMS, and Residential Portal.
</li></ul>The above is intended to provide an overview of the role and responsibilities for a Residences Concierge Supervisor at Six Senses Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Residences Concierge Supervisor - Six Senses The Palm Dubai

Raffles

<div>Company Description 
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah. 
Job Description 
We are seeking an exceptional Concierge to join our luxury hospitality team in Jeddah, Saudi Arabia. As a Concierge, you will be the face of our organization, providing world-class service and creating unforgettable experiences for our esteemed guests.<ul><li>
Warmly welcome and assist guests, ensuring a seamless and personalized experience throughout their stay</li><li>
Provide expert recommendations on local attractions, restaurants, and cultural sites in Jeddah and the surrounding areas</li><li>
Make reservations and arrangements for dining, transportation, tours, and entertainment</li><li>
Anticipate guest needs and proactively offer assistance to exceed expectations</li><li>
Handle guest inquiries and requests promptly and efficiently, ensuring timely follow-up</li><li>
Collaborate with other departments to ensure guest satisfaction and resolve any issues</li><li>
Maintain up-to-date knowledge of local events, attractions, and services</li><li>
Assist with check-in and check-out procedures as needed</li><li>
Manage and organize guest packages, deliveries, and correspondence</li><li>
Uphold the highest standards of customer service and professionalism at all times</li></ul> 

Qualifications 
<ul><li>
Minimum of 3 years' experience as a Concierge in a luxury hospitality environment</li><li>
Exceptional communication skills, both verbal and written, with the ability to build rapport quickly</li><li>
Fluency in Arabic and English; additional languages are a plus</li><li>
In-depth knowledge of Jeddah's attractions, culture, and local services</li><li>
Proven ability to multi-task and problem-solve in a fast-paced environment</li><li>
Strong attention to detail and commitment to excellence</li><li>
Experience in handling guest complaints and going above and beyond to meet guest needs</li><li>
Flexibility to work different shifts, including nights and weekends</li><li>
Proficiency in hotel management software, preferably OPERA PMS</li><li>
Valid Saudi Arabian work permit or eligibility to obtain one</li><li>
Warm, friendly demeanor with a passion for customer service</li><li>
Ability to remain calm under pressure and adapt to changing situations</li><li>
Strong organizational skills and the ability to prioritize tasks effectively</li></ul> 

Additional Information 
<ul><li>
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.</li></ul></div>

Concierge

Accor

<div><div>Company Description</div> 
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.<div> 
Job Description</div> 
We are seeking an exceptional Concierge to join our luxury hospitality team in Jeddah, Saudi Arabia. As a Concierge, you will be the face of our organization, providing world-class service and creating unforgettable experiences for our esteemed guests.<ul><li>
Warmly welcome and assist guests, ensuring a seamless and personalized experience throughout their stay</li><li>
Provide expert recommendations on local attractions, restaurants, and cultural sites in Jeddah and the surrounding areas</li><li>
Make reservations and arrangements for dining, transportation, tours, and entertainment</li><li>
Anticipate guest needs and proactively offer assistance to exceed expectations</li><li>
Handle guest inquiries and requests promptly and efficiently, ensuring timely follow-up</li><li>
Collaborate with other departments to ensure guest satisfaction and resolve any issues</li><li>
Maintain up-to-date knowledge of local events, attractions, and services</li><li>
Assist with check-in and check-out procedures as needed</li><li>
Manage and organize guest packages, deliveries, and correspondence</li><li>
Uphold the highest standards of customer service and professionalism at all times</li></ul><div> 
Qualifications</div> 
<ul><li>
Minimum of 3 years' experience as a Concierge in a luxury hospitality environment</li><li>
Exceptional communication skills, both verbal and written, with the ability to build rapport quickly</li><li>
Fluency in Arabic and English; additional languages are a plus</li><li>
In-depth knowledge of Jeddah's attractions, culture, and local services</li><li>
Proven ability to multi-task and problem-solve in a fast-paced environment</li><li>
Strong attention to detail and commitment to excellence</li><li>
Experience in handling guest complaints and going above and beyond to meet guest needs</li><li>
Flexibility to work different shifts, including nights and weekends</li><li>
Proficiency in hotel management software, preferably OPERA PMS</li><li>
Valid Saudi Arabian work permit or eligibility to obtain one</li><li>
Warm, friendly demeanor with a passion for customer service</li><li>
Ability to remain calm under pressure and adapt to changing situations</li><li>
Strong organizational skills and the ability to prioritize tasks effectively</li></ul><div> 
Additional Information</div> 
<ul><li>
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.</li></ul></div>

<div>Duties and Responsibilities

As Residences Concierge, I will assume full responsibility for the efficient operation in the following:
<ul>
<li>Interact with the residents and hosts professionally, courteously, and positively and proactively seek feedback.
</li><li>Responsible for exceptional residents&rsquo; experiences from pre-move-in, move-in, and move-out.
</li><li>Conduct pre-arrival calls to arriving Residents, make pre-arrival arrangements, grocery orders, and amenity orders, and handle any other member arrival requests.</li>
<li>Welcome and acknowledge every Resident with a smile, eye contact, and a friendly verbal greeting, using the resident&rsquo;s name when possible.</li>
<li>Respond to and coordinate Residents&rsquo; requests for special arrangements or services (e.g., babysitting, business centre services, dry cleaning, financial services, flowers, interpretation services, mailing, notary, repairs, religious services, reservations, spa services, entertainment/sporting events, shopping, and any other relevant requests) by planning with approved specialized third-party vendors according to Six Senses guidelines.</li>
<li>Maintain a high standard of personal appearance, grooming, and hygiene.</li>
<li>Have knowledge of all safety, security, and emergency procedures related to the position in line with brand and statutory requirements.</li>
<li>Ensure the privacy of residents, partners, and guests by applying an extra level of protection to any sensitive personal data and using confidential information only to perform the job.</li>
<li>Have knowledge and strict adherence to LQA standards.</li>
<li>Be knowledgeable of all in-house and arriving Residents.
</li><li>Maintain up-to-date Residents profiles in the Property Management System.</li>
</ul>
Qualifications
To execute the position of Concierge, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels or branded residences with proven results and includes the following:
<ul>
<li>Hospitality diploma/degree and experience in a similar role at luxury hotel or branded residences.
</li><li>Fluent in English; proficiency in Arabic and Russian is considered an asset.</li>
<li>Technical skills include Advanced MS Office &ndash; Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including PMS, and Residential Portal.
</li></ul>The above is intended to provide an overview of the role and responsibilities for a Residences Concierge at Six Senses Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Residences Concierge - Six Senses The Palm Dubai

Hilton

<div>Personal Concierge - Waldorf Astoria Doha Lusail
A Personal Concierge directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing?
As Personal Concierge, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Personal Concierge will perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception and Lobby area</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guests</li>
<li>Communicate with the Guest Experience Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for?
Personal Concierge Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high levels of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in a customer service function or in a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>IT proficiency</li> 
</ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Personal Concierge - Waldorf Astoria Doha Lusail

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
On an exclusive island in the heart of the Kingdom&rsquo;s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.
Four Seasons Residences Bahrain is a complex with 112 bespoke private residences, ranging in size from 109 square meters to 737 square meters. The residences are located in the heart of Bahrain Bay and are connected to the Four Seasons Hotel Bahrain Bay by a private and secure pedestrian bridge. 
As one of the leaders in branded residences since 1982, Four Seasons currently operate 50 residential properties around the world and 90% of the projects in our pipeline contain a residential component.
JOB SUMMARY
Operating from the Residential Lobby and Front Drive, the Guest Service Agent is an integral part of the Residential Services Team whose main objective is to ensure our residents are well looked after from the start. As the first and last impression of the Four Seasons Private Residences, this high-profile department carries a special responsibility. The Guest Service Agent is stationed at the bell stand outside the building and greets each resident by name upon arrival and departure. The Guest Service Agent transports luggage to the residences for arrivals and transports luggage for departing residents to the entrance or into temporary storage. The Guest Service Agent also provides arriving residents with a Four Seasons Private Residences orientation.
TASKS
<ul><li>Responds to a wide variety of homeowner requests by accurately assessing the resident&rsquo;s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons&rsquo; policies.
</li><li>Assist residents with luggage, transportation requirements, deliveries, parcels, wine deliveries, groceries, etc. following instructions as specified in the Residence Unit Admittance Forms. Maintains proper records of deliveries and pick-up.
</li><li>Assists residents, visitors, and/or vendors in all inquiries in connection with residential common areas, hours of operations, key residences personnel, directions, etc. Must be familiar with all common areas and services offered at the residences.
</li><li>Greets all residents and their guests passing through lobby and offers them assistance
</li><li>Assists in Residential Lobby service - answer telephones at the residences Concierge Desk, deliver messages, packages, laundry, groceries, etc. to units
</li><li>Assists in Common Area service &ndash; setup the space, provide food and beverage service, assistance with operating equipment etc. to owners
</li><li>Deliveries in-residence dining requests from 3rd party vendors to unit as requested
</li><li>Ensures the residences lobby is always clean, including bell carts and storage area.
</li><li>Complies with Four Seasons Work Rules and Standards of Conduct
</li><li>Works harmoniously and professionally with co-workers and supervisors
</li><li>Ability to use variety of IT systems to perform his own duties and assist homeowners on basic functionality.
</li></ul>ADDITIONAL RESPONSIBILITIES
<ul><li>Handles all resident interactions with the highest level of hospitality and professionalism, accommodating special request whenever possible; seek any opportunity to prevent owner glitches, assist in all enquiries in connection with the Residence services and facilities
</li><li>Ability to communicate resident&rsquo;s requests effectively to the Residence Concierge to ensure prompt completion of tasks
</li><li>Acts in all matters related to the safety, security, satisfaction and wellbeing of residents and fellow employees. Responds swiftly and effectively in any emergency or safety situation.
</li><li>Relieve other residential roles for meal periods and in case of emergency
</li><li>Assist in crunch other residential roles with operations
</li><li>Performs any special projects deemed necessary by your direct supervisor/concierge or Residential Leader
</li></ul>SKILLS AND COMPENTENCIES
<ul><li>Reading, writing, and oral proficiency in the English language, excellent communication skills are essential
</li><li>Must have excellent personal presentation and interpersonal skills. The ideal candidate will also have a warm welcoming smile, a positive attitude and be knowledgeable about the local area
</li><li>Must have minimum of 1+ year bell/guest services experience in a hospitality environment
</li><li>Must be able to prioritize and multi-task, and have a high attention to detail
</li><li>Must be able to work a flexible schedule, including days, nights, overnight, weekends and holidays
</li><li>Physical by nature, this position requires standing for 8 hours per shift and requires candidates to have the ability to lift and push 50 &ndash; 100 lbs., respectively
</li><li>High school education or equivalent experience is required
</li><li>A valid driver&rsquo;s license</li></ul></div>

Residence Guest Service Agent

<div>Concierge Manager/Head Concierge
A Concierge Manager/Head Concierge supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience. 
 
What will I be doing? 
As a Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager/Head Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise daily Concierge operations</li>
<li>Set Departmental objectives, work schedules, budgets, policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area</li>
<li>Maximise Sales revenues through up-selling and marketing programmes</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Maintain good communication and working relationships with all hotel areas</li>
<li>Project a professional manner with an emphasis on hospitality and Guest service</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Attend Front of House/Hotel meetings, as required</li>
</ul>What are we looking for? 
Concierge Manager/Head Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>A degree or diploma in Hotel Management or equivalent</li>
<li>Front Office supervisory experience in the hotel, leisure or retail sector</li>
<li>Possess strong commercial awareness and Sales capabilities</li>
<li>Excellent leadership skills, inter-personal and communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Excellent grooming standards</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience working as a Concierge Supervisor or Head Concierge in a hotel environment</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Concierge Manager/Head Concierge

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