residential concierge

The First Group

<div>Overview:
<div>
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</div><div></div><div> 
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</div><div></div> 
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales &amp; marketing tools, a state of the art showroom featuring Dubai&rsquo;s only virtual helicopter tour and endorsements from a number of international sporting celebrities. 
<div></div>
Job Description: 
<div></div><ul><li>
Daily report management</li><li>
Development of strategies for direct office tour</li><li>
Maximizing concierge revenue through excursions and tours direct sales</li><li>
Monthly production report on revenue generated via Concierge team</li><li>
Guiding Concierge team on proper procedures + guest handling</li><li>
Putting procedures and processes in place for VIP check in, tour generation and excursion selling + booking to in house guests</li><li>
Managing logistics of the tours booked for guests</li><li>
Providing TFG owners/investors in house with dedicated preferential treatment and ensuring they are properly recognized</li><li>
Ensuring that Concierge team has extensive knowledge about TFG, investment opportunities, hotels and Food &amp; Beverage venues and offers (such as weekly special themed nights , menus , cuisine we offer at different restaurants etc)</li><li>
Ensuring Concierge team is well informed and well ready to answer any questions about UAE (Dubai in particular), and has in-depth knowledge of Dubai must-see attractions and tours</li><li>
Signing up clients for upcoming TFG Hotels loyalty program</li><li>
Being able to stand in and replace (if and when needed) TFG Concierge reps, encompassing all their daily duties</li></ul>
Desired Skill &amp; Expertise: 
<div></div><ul><li>
Fluent in Arabic
</li><li>Hospitality or Tourism experience for a minimum of 2 years</li><li>
Preferably with front of the office or guest facing activities experience</li><li>
Knowledge of Dubai basic tours and attractions is a must</li></ul></div>

Concierge - The First Collection

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Private Residence Dubai at Jumeirah, the latest in an exceptional collection of Four Seasons standalone residential projects, offers residents unmatched quality and service excellence and provides a luxury residential lifestyle managed by Four Seasons from end to end. The Canal brings the spirit of the Arabian Sea to the heart of the city. As the first exclusive residential address prominently positioned on the Dubai Water Canal, owners are just moments away from the cosmopolitan highlights of one of the world&rsquo;s most coveted cities.
What you will do
<ul><li>Handles all resident interactions with the highest level of hospitality and professionalism .Responds to all resident requests in an accurate and timely manner.
</li><li>Processes packages, faxes, messages, and mails. Coordinates with Bellman/Doorman for the retrieval of resident&rsquo;s vehicles.
</li><li>Manages and provides access to the building(s) and units with all vendor/contractor/resident&rsquo;s service providers and visitors. Controls entry doors and elevator/lift access.
</li><li>Ensures that information for vendors, restaurants, local businesses, etc. are updated and current.
</li><li>Updates homeowner profiles with any relevant information.
</li><li>Coordinates the move-in date with Director of Residences for all residents.
</li><li>Conducts pre-site tour with moving company.
</li></ul>What you bring
<ul><li>One to three years of concierge experience in a luxury environment.
</li><li>Previous Four Seasons concierge experience is preferred.
</li><li>Excellent communication skills.
</li><li>Fluent in English, written and verbal; an additional language an asset.
</li><li>Ability to use variety of software.
</li></ul>What we offer
<ul><li>Work Authorization
</li><li>Competitive tax free salary
</li><li>End of service gratuity
</li><li>Full board accommodation
</li><li>Free transportation to and from work
</li><li>Medical and life insurance
</li><li>Paid annual leave
</li><li>Flight Allowance to home country
</li><li>Social and sporting events
</li><li>Learning &amp; Development Programs
</li><li>Career opportunities and international transfer
</li><li>And more&hellip;</li></ul></div>

Residences Concierge

Accor

<div><div>Company Description</div> 
Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who&rsquo;s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.
Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.<div> 
Job Description</div> 
Summary
The Concierge is responsible for providing personalized, high-quality service to guests by assisting with a variety of requests, from booking reservations and transportation to providing recommendations for local attractions. This role ensures that each guest has a seamless and memorable stay by offering expert advice, arranging services, and attending to guest needs promptly.
Responsibilities<ul><li>
Greet guests upon arrival and proactively offer assistance with any inquiries or special requests.</li><li>
Provide detailed information about the hotel&rsquo;s amenities, services, and policies.</li><li>
Respond to guest inquiries in person, over the phone, or via email, ensuring prompt and professional communication.</li><li>
Anticipate guest needs and tailor services to individual preferences, including room upgrades, dining reservations, and special occasions.</li><li>
Arrange transportation services, including taxis, private cars, and airport transfers.</li><li>
Provide personalized recommendations for local restaurants, attractions, entertainment, shopping, and activities.</li><li>
Make and confirm reservations for guests at restaurants, events, tours, and other local activities.</li><li>
Coordinate bookings for hotel amenities such as spa treatments, tours, or exclusive hotel experiences.</li><li>
Ensure guests are kept informed about reservation details and any changes or updates.</li><li>
Handle any issues or complaints guests may have, addressing concerns promptly and efficiently to ensure guest satisfaction.</li><li>
Offer solutions and alternatives for any requests or situations that may arise during a guest&rsquo;s stay.</li><li>
Coordinate with various hotel departments and external vendors to ensure all event details are executed seamlessly.</li><li>
Maintain an organized and efficient concierge desk or area, ensuring that all tools, brochures, and materials are up to date and accessible for guest use.</li><li>
Stay informed about hotel promotions, seasonal offerings, and new local attractions to provide the best advice to guests.</li><li>
Build rapport with guests, remembering their preferences and providing a personalized experience to encourage repeat visits.</li><li>
Maintain relationships with local service providers, vendors, and attractions to secure exclusive guest benefits and discounts.</li><li>
Keep current on local events, festivals, shows, and activities that guests may be interested in.</li><li>
Stay informed about the hotel&rsquo;s policies, services, and offerings to ensure accurate and helpful information is shared with guests.</li><li>
Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property</li></ul><div> 
Qualifications</div> 
Experience<ul><li>
2 years minimum experience as a concierge or in a customer service role, especially within a luxury hotel or hospitality setting.</li><li>
A high school diploma or equivalent is required. A degree in Hospitality Management or a related field is preferred.</li><li>
Fluency in multiple languages is a significant advantage, especially in international locations.</li><li>
Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.</li><li>
Must be flexible in terms of working hours</li></ul><div> 
Additional Information</div> 
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.</div>

Concierge

Delano

<div>Company Description 
Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who&rsquo;s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.
Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio. 
Job Description 
Summary
The Concierge is responsible for providing personalized, high-quality service to guests by assisting with a variety of requests, from booking reservations and transportation to providing recommendations for local attractions. This role ensures that each guest has a seamless and memorable stay by offering expert advice, arranging services, and attending to guest needs promptly.
Responsibilities<ul><li>
Greet guests upon arrival and proactively offer assistance with any inquiries or special requests.</li><li>
Provide detailed information about the hotel&rsquo;s amenities, services, and policies.</li><li>
Respond to guest inquiries in person, over the phone, or via email, ensuring prompt and professional communication.</li><li>
Anticipate guest needs and tailor services to individual preferences, including room upgrades, dining reservations, and special occasions.</li><li>
Arrange transportation services, including taxis, private cars, and airport transfers.</li><li>
Provide personalized recommendations for local restaurants, attractions, entertainment, shopping, and activities.</li><li>
Make and confirm reservations for guests at restaurants, events, tours, and other local activities.</li><li>
Coordinate bookings for hotel amenities such as spa treatments, tours, or exclusive hotel experiences.</li><li>
Ensure guests are kept informed about reservation details and any changes or updates.</li><li>
Handle any issues or complaints guests may have, addressing concerns promptly and efficiently to ensure guest satisfaction.</li><li>
Offer solutions and alternatives for any requests or situations that may arise during a guest&rsquo;s stay.</li><li>
Coordinate with various hotel departments and external vendors to ensure all event details are executed seamlessly.</li><li>
Maintain an organized and efficient concierge desk or area, ensuring that all tools, brochures, and materials are up to date and accessible for guest use.</li><li>
Stay informed about hotel promotions, seasonal offerings, and new local attractions to provide the best advice to guests.</li><li>
Build rapport with guests, remembering their preferences and providing a personalized experience to encourage repeat visits.</li><li>
Maintain relationships with local service providers, vendors, and attractions to secure exclusive guest benefits and discounts.</li><li>
Keep current on local events, festivals, shows, and activities that guests may be interested in.</li><li>
Stay informed about the hotel&rsquo;s policies, services, and offerings to ensure accurate and helpful information is shared with guests.</li><li>
Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property</li></ul> 

Qualifications 
Experience<ul><li>
2 years minimum experience as a concierge or in a customer service role, especially within a luxury hotel or hospitality setting.</li><li>
A high school diploma or equivalent is required. A degree in Hospitality Management or a related field is preferred.</li><li>
Fluency in multiple languages is a significant advantage, especially in international locations.</li><li>
Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.</li><li>
Must be flexible in terms of working hours</li></ul> 

Additional Information 
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.</div>

<div>This Is How We Fly

At JSX, we&rsquo;re not just a lifestyle carrier &ndash; we&rsquo;re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success. 


About the Role:
As an Operation Service Concierge (OSC), you are at the heart of the airport experience&mdash;playing a vital role in ensuring aircrafts are handled with care, precision, and a focus on safety. From guiding aircraft into the gate to loading baggage and supporting international procedures, your attention to detail helps create a seamless, on-time operation. You&rsquo;ll also play a key part in maintaining aircraft cleanliness, servicing lavatories, restocking essential items, and jumping in wherever needed to keep things running smoothly. 
 
This is a part-time opportunity. At this time, part-time Operation Service Concierge Cremembers will work no more than 25 hours per week and will not be scheduled for overtime.

A Day in the Life:

As an OSC, your day begins with energy and precision. Your contributions directly support flight schedules and enhance the travel experience. You&rsquo;ll:
<ul>
<li>Marshal aircraft and wing walk with confidence and vigilance to ensure safe ground movement.</li>
<li>Position and reposition aircraft to maximize operational efficiency and ramp utilization.</li>
<li>Handle baggage and freight with care, ensuring timely loading, unloading, sorting, and delivery, always prioritizing our Customers&rsquo; needs.</li>
<li>Support international operations by ensuring all Customs protocols are properly followed and documented.</li>
<li>Contribute to ramp safety with routine FOD (Foreign Object Debris) walks, keeping our work environment clean and hazard-free.</li>
<li>Pitch in wherever needed &ndash; cleaning aircraft, restocking supplies, and assisting with Customer experience touchpoints.</li>
</ul>
Why You&rsquo;ll Love This Role:
<ul>
<li>Be Part of a Team That Values You: Join a tight-knit Crew committed to excellence and mutual support.</li>
<li>No Two Days Are the Same: With rotating posts and a variety of responsibilities, you&rsquo;ll enjoy a fast-paced, engaging work environment.</li>
<li>Make a Meaningful Impact: You&rsquo;ll be part of the Customer journey from start to finish, helping create memorable travel experiences.</li>
<li>Opportunities to Grow: Build your skills and gain exposure to different areas of airport operations.</li>
</ul>
What Makes a Successful OSC?

We&rsquo;re looking for someone who is:
<ul>
<li>Safety-Oriented: You instinctively prioritize safety in every action and hold yourself and others accountable to the highest safety standards.</li>
<li>Adaptable: You thrive in dynamic environments, adjusting quickly to changing priorities, weather, and operational needs.</li>
<li>Communicative: You share information clearly and confidently across teams, helping to build trust and streamline operations.</li>
<li>Organized: You manage your time and priorities effectively, keeping projects on track and ensuring nothing falls through the cracks.</li>
<li>Proactive: You anticipate needs, take initiative, and solve problems before they arise.</li>
</ul>
Required Experience:
<ul>
<li>High school diploma/GED</li>
<li>Ability to occasionally lift 75+ pounds</li>
<li>Ability to drive and operate ground equipment (i.e. LEKTRO/aircraft tug, belt loaders, baggage carts, etc.).</li>
<li>Ability to perform intermittent physical activity including bending, reaching, and prolonged periods of standing.</li>
<li>Available to work flexible shifts including early mornings, late nights, holidays, and weekends.</li>
<li>Participation in initial and random drug and alcohol screenings in accordance with the DOT and FAA guidelines.</li>
</ul>
Preferred Experience:
<ul>
<li>2+ years of ramp experience</li>
</ul>
Skills, Licenses, &amp; Certifications:
<ul>
<li>Current and valid Driver&rsquo;s license required.</li></ul> 


Pay &amp; Perks:

Compensation is $22.67/hour. This was established after performing market research and is aligned with our approach to compensation.
<ul>
<li>Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic &amp; international airlines for you and your qualifying immediate family.</li>
<li>401(k) match: 50% of your first 8%</li></ul> 


Additional Information:

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).

JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by law. 


Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!<h4 class="jobSectionHeader">
Education</h4>
Required<ul><li>
High School or better</li></ul><h4 class="jobSectionHeader">
Licenses &amp; Certifications</h4>
Required<ul><li>
Driver's License</li></ul>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Part-Time Operation Service Concierge - Northwest Los Angeles Area

Sofitel

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Main Duties:<ul><li>
Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel and be able to provide accurate information to guests.</li><li>
Act as an ambassador of the hotel and provide assistance to a variety of requests. Expected to make what seems to be impossible and unusual happen.</li><li>
Maintain a network of service providers for efficient conduct in coordinating guest requirements.</li><li>
Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.</li><li>
Manage the facilitation of guest requests relating to dining activities (both inside and outside of the hotel), shows, recreation, tours, transport, florists, doctors, dentists, child care and any other services that are not available at the hotel.</li><li>
Respond to queries positively.</li><li>
Develop guest preference records and guest history.</li><li>
Follow through all endorsements at the concierge and ensure completion.</li><li>
Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.</li><li>
Be transparent and responsible on matters involving finances.</li><li>
Maintain absolute integrity and trustworthiness in the team.</li><li>
Promote and follow a safe work environment.</li><li>
Promote and lead a service-driven, results-driven work environment.</li><li>
Follow departmental SOPs (Standard Operating Procedures) including all safety policies.</li></ul> 

Qualifications 
<ul><li>
Passion for guest service</li><li>
Excellent written and verbal communication, interpersonal and leadership skills.</li><li>
Highly organized, results-oriented with the ability to be flexible and work well under pressure</li><li>
Strong interpersonal and problem solving abilities.</li><li>
Highly responsible &amp; reliable.</li><li>
Fluency in English, secondary language preferred.</li><li>
Minimum of 1 year previous experience in a customer service industry.</li><li>
Must have the ability to handle a multitude of tasks and Guest requests.</li><li>
Computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>
Knowledge of Opera or Opera cloud Property Management System an asset.</li><li>
Ability to work cohesively with fellow colleagues as part of a team.</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times.</li></ul> 

Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Concierge agent

The First Group Hospitality

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