residential concierge

Six Senses

As Residences Concierge Supervisor I will assume full responsibility for the efficient operation in the following:
<ul>
 <li>I will focus on the rejuvenation of the residences experience.</li>
 <li>Residences amenities, services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.</li>
 <li>I will ensure that all set policies, procedures, and best practices are in place and rigorously enforced.</li>
 <li>I will work in partnership with Guest Experience Maker, Guest Services, Reservations, Housekeeping, Engineering, F&amp;B, Spa/Six Senses Place, and other outsourced approved third-party shared service providers to ensure residents needs are anticipated and met for the overall smooth operation of residents living experience. Leading in the planning and execution of services and lifestyle activities involving residents and the hotel when applicable.</li>
 <li>I will have a thorough knowledge of all facilities, amenities, and services offered by the hotel and residences as well as their location and layout. I will oversee the management of the residents history and profile system in conjunction with the Reservations Manager/Concierge</li>
 <li>A high standard of personal appearance, grooming, and hygiene, plus comprehensive knowledge of safety, security, and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.</li>
 <li>I will be responsible for assisting in the planning and execution of services and lifestyle activities involving residents when applicable.</li>
 <li>Documenting all residents requests, complaints, or problems immediately, implementing them into the approved Residential portal, and notifying the designated department while serving as a liaison between residents and various departments and builders/developers.</li>
 <li>I will also meet with the new residents to review the new residents move-in orientation.</li>
 <li>Establishing a relationship with HOA, and Board Members as a business partnership and working closely with the Estate Management and Director of Residences, on the day-to-day operations to comply with local and property-specific by-laws.</li>
 <li>Championing the Six Senses Residences Core brand guidelines for product and service delivery and ensuring alignment amongst the Residences teams.</li>
 <li>I will also create an environment that fosters Out-Of-the-Ordinary stories.</li>
 <li>Assist with responsibilities and duties in the absence of the Chief Concierge.</li>
 <li>Reviewing/Responding to the owner s feedback (verbally or in writing). Analysing owner s engagement results and other data to identify areas of improvement.</li>
 <li>Maintains knowledge of and complies with all residence policies and procedures and protects the privacy of the residents.</li>
 <li>Develop and implement a program to increase resident engagement and enhance the residential living experience, incorporating personalised celebrations for special occasions such as birthdays and anniversaries, interactive events and activities, and other initiatives to create a sense of community and promote resident satisfaction.</li>
</ul>
Qualifications
To execute the position of Concierge Supervisor, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels or branded residences with proven results and includes the following:
<ul>
 <li>I possess a Bachelor s Degree in Hospitality, or Business Administration plus a minimum of three years of experience in a similar role at luxury hotel or branded residences.</li>
 <li>Fluent in English; proficiency in Russian or German is considered an asset.</li>
 <li>Technical skills include Advanced MS Office Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including PMS, and Residential Portal.</li>
</ul>

Residences Concierge Supervisor

VA Global LLC

Concierge Job Description &ndash; Hospitality Industry.<ul><li>A well vibrant and dynamic hospitality company in Dubai looking to hire a well experience staff for the position of Concierge.</li><li>The concierge will serves as a key point of contact for guests, offering tailored assistance to ensure a memorable and comfortable stay. This role requires deep local knowledge, excellent communication skills, and a passion for customer service.</li><li>Key Responsibilities</li><li>Guest Services:</li><li>Greet guests warmly and assist with check-in/check-out procedures.</li><li>Respond promptly to guest inquiries and requests.</li><li>Provide information about hotel amenities, services, and policies.</li><li>Local Expertise:</li><li>Offer recommendations for restaurants, attractions, shopping, and entertainment.</li><li>Arrange transportation, including taxis, shuttles, and car rentals.</li><li>Book reservations for dining, tours, spa treatments, and events.</li><li>Coordination &amp; Logistics:</li><li>Handle special requests such as floral arrangements, gift deliveries, or surprise setups.</li><li>Liaise with other departments (housekeeping, front desk, security) to fulfill guest needs.</li><li>Maintain updated records of guest preferences and feedback.</li><li>Problem Resolution:</li><li>Address complaints or issues with professionalism and empathy.</li><li>Follow up to ensure guest satisfaction and loyalty.</li><li>Skills &amp; Qualifications</li><li>Excellent interpersonal and communication skills</li><li>Strong organizational and multitasking abilities</li><li>Knowledge of local attractions, events, and services</li><li>Proficiency in reservation systems and basic computer applications</li><li>Fluency in multiple languages is a plus</li><li>Previous experience in hospitality or customer service preferred</li><li>Requirement</li><li>Candidate should be on independent or own visa in Dubai ONLY</li><li>Should be available for 1 to 2 weeks.</li><li>Candidate should have prior experince in the hospitality sector</li><li>Typically based in hotel lobbies or guest service desks..</li><li>Fast-paced, guest-facing role with high expectations for professionalism and discretion.</li><li>This role is ideal for individuals who thrive on helping others, enjoy solving problems creatively, and take pride in delivering exceptional service.</li></ul>*Job Type: PermanentExpected Start Date: 15/11/2025

Concierge

Duties and Responsibilities:
As Residences Concierge, I will assume full responsibility for the efficient operation in the following:
<ul>
 <li>Respond to and coordinate Residents requests for special arrangements or services (e.g., babysitting, business centre services, dry cleaning, financial services, flowers, interpretation services, mailing, notary, repairs, religious services, reservations, spa services, entertainment/sporting events, shopping, and any other relevant requests) by planning with approved specialized third-party vendors according to Six Senses guidelines.</li>
 <li>Maintain a high standard of personal appearance, grooming, and hygiene.</li>
 <li>Have knowledge of all safety, security, and emergency procedures related to the position in line with brand and statutory requirements.</li>
 <li>Ensure the privacy of residents, partners, and guests by applying an extra level of protection to any sensitive personal data and using confidential information only to perform the job.</li>
 <li>Have knowledge and strict adherence to LQA standards.</li>
 <li>Be knowledgeable of all in-house and arriving Residents.</li>
 <li>Maintain up-to-date Residents profiles in the Property Management System.</li>
</ul>
Qualifications

Residences Concierge

Sofitel

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Main Duties:<ul><li>
Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel and be able to provide accurate information to guests.</li><li>
Act as an ambassador of the hotel and provide assistance to a variety of requests. Expected to make what seems to be impossible and unusual happen.</li><li>
Maintain a network of service providers for efficient conduct in coordinating guest requirements.</li><li>
Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.</li><li>
Manage the facilitation of guest requests relating to dining activities (both inside and outside of the hotel), shows, recreation, tours, transport, florists, doctors, dentists, child care and any other services that are not available at the hotel.</li><li>
Respond to queries positively.</li><li>
Develop guest preference records and guest history.</li><li>
Follow through all endorsements at the concierge and ensure completion.</li><li>
Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.</li><li>
Be transparent and responsible on matters involving finances.</li><li>
Maintain absolute integrity and trustworthiness in the team.</li><li>
Promote and follow a safe work environment.</li><li>
Promote and lead a service-driven, results-driven work environment.</li><li>
Follow departmental SOPs (Standard Operating Procedures) including all safety policies.</li></ul> 

Qualifications 
<ul><li>
Passion for guest service</li><li>
Excellent written and verbal communication, interpersonal and leadership skills.</li><li>
Highly organized, results-oriented with the ability to be flexible and work well under pressure</li><li>
Strong interpersonal and problem solving abilities.</li><li>
Highly responsible &amp; reliable.</li><li>
Fluency in English, secondary language preferred.</li><li>
Minimum of 1 year previous experience in a customer service industry.</li><li>
Must have the ability to handle a multitude of tasks and Guest requests.</li><li>
Computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>
Knowledge of Opera or Opera cloud Property Management System an asset.</li><li>
Ability to work cohesively with fellow colleagues as part of a team.</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times.</li></ul> 

Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Concierge agent

Grand Mirage Ghana

<div>
 
 Hotel Residence Manager &ndash; Luxury Serviced Apartments (Accra, Ghana)
 
 
 
 Location:
 
 Airport Residential Area, Accra
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Commitment:
 
 Long-term (Minimum 3&ndash;5 years)
 
 
 About the Role
 
 
 We are seeking an experienced and hands-on
 
 Hotel Residence Manager
 
 to oversee the day-to-day operations of a luxury serviced residential property. The role blends the standards of premium hotel management with the long-term comfort and privacy of modern residence living.
 
 
 The ideal candidate will have a strong background in hospitality operations &mdash; preferably in hotel or serviced-apartment management &mdash; with solid experience in facilities coordination, team leadership, and guest relations.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Oversee all daily operations of the residence, including housekeeping, front-of-house, maintenance, and security teams.
 </li>
 <li>
 Maintain exceptional service standards aligned with luxury hotel operations.
 </li>
 <li>
 Supervise guest check-in/out, resident support, and concierge services to ensure a seamless and welcoming experience.
 </li>
 <li>
 Manage preventive maintenance, cleanliness, and facility inspections in coordination with technical and housekeeping staff.
 </li>
 <li>
 Lead and develop operational teams through training, performance management, and service-culture reinforcement.
 </li>
 <li>
 Collaborate with ownership and management to set budgets, control operating costs, and optimize resources.
 </li>
 <li>
 Ensure compliance with health, safety, and local regulatory standards.
 </li>
 <li>
 Handle guest and resident feedback with professionalism, fostering continuous improvement in service delivery.
 </li>
 <li>
 Liaise with vendors, contractors, and external service providers to ensure timely and quality execution of operational tasks.
 </li>
 <li>
 Prepare periodic operational and financial performance reports for management.
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 <ul>
 <li>
 Minimum
 
 5 years of experience
 
 in hotel, serviced apartment, or hospitality operations management.
 </li>
 <li>
 Strong leadership and interpersonal skills with the ability to manage multicultural teams.
 </li>
 <li>
 Excellent understanding of
 
 front-office operations, housekeeping, and facilities maintenance.
 
 </li>
 <li>
 Background in
 
 budgeting, cost control, and vendor management
 
 is an advantage.
 </li>
 <li>
 Strong customer-service mindset with attention to detail and presentation standards.
 </li>
 <li>
 Proficiency in MS Office; experience with hotel management systems (PMS, POS, CRM) preferred.
 </li>
 <li>
 Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field.
 </li>
 </ul>
 
 Why Join Us
 
 <ul>
 <li>
 Be part of one of Accra&rsquo;s most distinguished residential developments.
 </li>
 <li>
 Work in a dynamic, multicultural environment that blends luxury, comfort, and innovation.
 </li>
 <li>
 Opportunity to shape the operational culture of a landmark residence.
 </li>
 </ul>
 
 
 
</div>

Hotel Residence Manager (Ghana - West Africa)

M. M. Moore Construction and Garden Management

About Us M. M. Moore Fine Gardens &amp; Masonry is a boutique landscape and masonry firm based in Addison, TX. We specialize in concierge-level garden care and fine landscape maintenance catering to upscale residential clients. Our team values professionalism, craftsmanship, and attention to detail in everything we do.Position Overview We are seeking an experienced and motivated Landscape Maintenance Crew Lead / Driver to join our team. This person will be responsible for leading and working alongside a maintenance crew to ensure all work meets the highest standards of quality and detail, managing transportation to job sites, and using our mobile app to track jobs and hours. The ideal candidate takes pride in their craft, communicates clearly, and can represent our company well when interacting with clients.Responsibilities<ul><li>Lead and work alongside a maintenance crew to complete assigned landscape maintenance tasks.</li><li>Maintain high-quality standards for all maintenance work (mowing, trimming, pruning, weeding, planting, etc.).</li><li>Communicate effectively with team members and clients when needed.</li><li>Accurately track jobs, hours, and notes using the company&rsquo;s mobile application.</li><li>Ensure tools and equipment are properly maintained and organized.</li><li>Uphold a professional appearance and attitude at all times.</li></ul>Requirements<ul><li>Minimum 6 years of landscape maintenance experience in upscale residential estate settings.</li><li>Leadership experience managing or leading a crew.</li><li>Valid U.S. driver&rsquo;s license with a clean driving record.</li><li>Bilingual (English &amp; Spanish) strongly preferred.</li><li>Ability to safely operate landscape equipment.</li><li>Reliable, punctual, and detail-oriented.</li><li>Comfortable using mobile apps for job tracking and communication.</li></ul>Preferred Qualifications<ul><li>Knowledge of fine horticultural practices and plant care.</li><li>Experience in luxury or estate-level residential maintenance.</li></ul>What We Offer<ul><li>Competitive hourly pay based on experience</li><li>Overtime opportunities.</li><li>Professional, respectful work environment.</li><li>Opportunity for growth within a high-quality landscape and masonry company.</li><li>Paid Time Off</li><li>Paid Holidays (After Initial Probationary Period)</li><li>401K</li></ul>Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.Job Type: Full-timePay: $20.00 - $26.00 per hourExpected hours: 40 &ndash; 50 per weekBenefits:<ul><li>Employee discount</li><li>On-the-job training</li><li>Paid time off</li><li>Referral program</li><li>Retirement plan</li></ul>Experience:<ul><li>Landscape maintenance: 6 years (Required)</li></ul>Language:<ul><li>English/Spanish (Required)</li></ul>License/Certification:<ul><li>Texas Drivers License (Required)</li></ul>Work Location: In person

Landscape Technician (Maintenance Driver)

THE PALAVRA RESORT W.L.L

Position Summary:The Head of Concierge is responsible for overseeing all concierge operations, ensuring the highest level of guest satisfaction, and maintaining smooth communication between guests and hotel departments. This role involves supervising concierge staff, managing guest requests, and delivering exceptional, personalised service that reflects the brand&rsquo;s standards of hospitality and professionalism.Key Responsibilities:<ul><li>Supervise, train, and motivate the concierge team to deliver outstanding guest service.</li><li>Ensure all guest inquiries, requests, and complaints are handled efficiently and courteously.</li><li>Manage and maintain up-to-date information about local attractions, restaurants, transportation, events, and entertainment.</li><li>Coordinate VIP arrivals, departures, and special guest requirements with other departments.</li><li>Establish strong relationships with local service providers (tour operators, transport companies, restaurants, etc.) to secure preferred services and rates.</li><li>Monitor the performance of concierge staff and ensure consistent adherence to service standards.</li><li>Maintain a high level of visibility in the lobby to personally assist guests and oversee concierge activities.</li><li>Prepare concierge schedules, reports, and budgets as required.</li><li>Handle special requests such as reservations, tickets, courier services, and personal shopping with confidentiality and efficiency.</li><li>Develop innovative ideas to enhance guest experiences and increase guest satisfaction scores.</li><li>Ensure that the concierge desk area is clean, well-organised, and fully equipped at all times.</li><li>Collaborate closely with the Front Office, Housekeeping, and Guest Relations teams to ensure seamless service.</li></ul>Job Type: Full-time

Head Of Concierge

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