residential concierge

The First Group

<div>Overview:
<div>
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</div><div></div><div><br>
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</div><div></div><p><br>
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales &amp; marketing tools, a state of the art showroom featuring Dubai&rsquo;s only virtual helicopter tour and endorsements from a number of international sporting celebrities.</p><br>
<div></div>
Job Description:<br>
<div></div><ul><li>
Daily report management</li><li>
Development of strategies for direct office tour</li><li>
Maximizing concierge revenue through excursions and tours direct sales</li><li>
Monthly production report on revenue generated via Concierge team</li><li>
Guiding Concierge team on proper procedures + guest handling</li><li>
Putting procedures and processes in place for VIP check in, tour generation and excursion selling + booking to in house guests</li><li>
Managing logistics of the tours booked for guests</li><li>
Providing TFG owners/investors in house with dedicated preferential treatment and ensuring they are properly recognized</li><li>
Ensuring that Concierge team has extensive knowledge about TFG, investment opportunities, hotels and Food &amp; Beverage venues and offers (such as weekly special themed nights , menus , cuisine we offer at different restaurants etc)</li><li>
Ensuring Concierge team is well informed and well ready to answer any questions about UAE (Dubai in particular), and has in-depth knowledge of Dubai must-see attractions and tours</li><li>
Signing up clients for upcoming TFG Hotels loyalty program</li><li>
Being able to stand in and replace (if and when needed) TFG Concierge reps, encompassing all their daily duties</li></ul>
Desired Skill &amp; Expertise:<br>
<div></div><ul><li>
Hospitality or Tourism experience for a minimum of 2 years</li><li>
Preferably with front of the office or guest facing activities experience</li><li>
Knowledge of Dubai basic tours and attractions is a must</li></ul></div>

Concierge - The First Collection

The First Group Hospitality

Tradition Senior Living

<div><div><div><div><b>CONCIERGE (Part Time: 4p - 12a)</b></div>
<div></div><div>The Tradition Senior Living is a Texas-based Luxury Senior Living organization committed to excellence in all we do to serve our residents. Since our inception, we have expanded to multiple locations in the Dallas, Houston, and Fort Worth areas. Each community offers a comprehensive continuum of care that includes Independent Living, Assisted Living, and Memory Care.</div>
<div></div><div>Here at TSL, we are dedicated to not only providing exceptional care to our residents but also fostering a supportive and rewarding work environment for our employees. If you are looking for an opportunity to join a rapidly growing organization that specializes in offering high quality experience for Seniors in your community and values innovation, compassion, and excellence in senior care, apply now!</div>
</div>
<div></div><div>We are currently seeking a <b>Part Time Concierge Team Member</b> at our<b> Houston - Woodway</b> community. In this role, you will be responsible for creating a positive first impression of the community via telephone and in person. Will greet visitors, handle telephone calls, receive and distribute messages, interact with residents to schedule maintenance and other services, handle clerical tasks as assigned, and manage general atmosphere of the front desk area. Answer emergency calls and contact appropriate authorities when necessary.</div>
<div></div><div>The <b>Concierge Team Member</b> reports directly to our <b>Concierge Director</b> who oversees day to day operations of the community's <b>Concierge</b> department.</div>
<div></div><div><div><b>Responsibilities...</b></div><br>
<div>
</div><div><p><b>Guests Relations:</b></p>
<ul><li>Greet all prospects, family and friends, vendors and other visitors.</li>
<li>Assist residents with questions and concerns.</li>
<li>Enforce community security protocol.</li>
</ul>
<p><b>Communication:</b></p>
<ul><li>Communicates to all staff any changes in resident status.</li>
<li>Communicates resident concerns or needs to the appropriate department director and Executive Director.</li>
<li>Writes and reads updates in the Front Desk Communication Log every shift.</li>
</ul>
<p><b>Record Keeping:</b></p>
<ul><li>Perform all resident safety and system checks.</li>
<li>Record maintenance and/or building emergencies and report emergencies to responsible department director and the Executive Director.</li>
<li>Assist the various department Directors with various tasks as requested.</li>
</ul></div></div><div><div><b>Required...</b></div>
</div></div><div><ul><li>At least one year of experience with front desk management in a hotel or similar setting or equivalent experience and education.</li>
<li>Exhibits an energetic positive demeanor with a caring, compassionate attitude.</li>
<li>Ability to effectively read, write and communicate in English.</li>
<li>Ability to direct, supervise and coordinate the work of others and motivate positive performance.</li>
<li>Possesses sound organizational and time management skills.</li>
<li>Possesses good judgment, problem solving and decision-making skills.</li>
<li>Ability to utilize the computer and related software programs.</li>
<li>Ability to handle emergency situations in a professional and calm manner.</li>
<li>Ability to maintain confidential matters.</li>
</ul>
</div><div></div><div><div><b>Here&rsquo;s why you should consider joining our team:</b></div>
<ul><li><b>Comprehensive Benefits</b>: We offer a benefits package that includes health insurance, 401k, paid time off, and other perks to ensure the well-being and satisfaction of our employees.</li>
<li><b>Growth Opportunities</b>: As a rapidly growing company, we provide numerous opportunities for professional development and career advancement. We are committed to helping our employees achieve their career goals and reach their full potential.</li>
<li><b>Diverse Opportunities</b>: With a variety of roles across our multiple locations, you can find a position that matches your skills and interests. Whether you are passionate about healthcare, hospitality, administration, facilities, food &amp; beverage or management, The Tradition offers diverse opportunities to thrive in your chosen field.</li>
</ul>
<div></div><div><i>The Tradition Senior Living is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other legally protected characteristic. All qualified applicants will receive consideration for employment without regard to these factors. We believe that diversity and inclusion among our employees are critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.</i></div></div></div><p></p>

Concierge - (Part time: 4p-12a)

Conservatorium Hotel

<div><div><div><p>Leisure Concierge
 </p><div></div><div><div><ul><li>544765
</li> </ul></div><div></div><div><ul><li>Spa &amp; Wellness
</li> </ul></div><div></div><div><ul><li>Full time
</li></ul></div><div></div><div><ul><li><div>Emirates Palace Mandarin Oriental, Abu Dhabi
</div></li>
</ul></div></div><div></div><div><p>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Leisure Concierge to join our Leisure team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.</p>
<p><b>
About the job</b></p>
<p>
Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Leisure Department, the Leisure Concierge is responsible for executing all administrative tasks in the recreation department, but specifically manning the reception desk on a shift basis for the duration of the opening hours; provides the clientele with information regarding all activities, facilities and booking options when specifically requested; takes responsibility for the collection and accurate reconciliation of any cash or other monitory transactions handled whilst manning the reception desk. The Leisure Concierge reports to the Assistant Operations Manager.</p>
<p><b>
As Leisure Concierge, you will be responsible for the following duties:</b></p>
<ul>
<li>Communicates with supervisor on all pertinent matters affecting the recreation reception administration and the operation;</li>
<li>Be responsible for ensuring that the reception area is kept clean and tidy at all times and bring to the attention of the supervisor any poor conditions or breakages;</li>
<li>Attend daily briefing with Spa &amp; Leisure Manager, Spa &amp; Leisure Operations Manager and other recreation colleagues;</li>
<li>Interacts with guests, members and colleagues to promote and administer the appropriate structured use of the recreation area;</li>
<li>Oversee all reservations, payment and tracking procedures, established for the pool, beach and including other recreation facilities as required;</li>
<li>Assist in ordering items through SCM purchasing system;</li>
<li>Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members;</li>
<li>Create a warm welcome and promote a fun and relaxing atmosphere for all guests using the facilities;</li>
<li>Executes all reception duties associated in the recreation including, but not limited to the booking system, collection of money, assisting with all forms of guest and member enquiries and membership requirements both in person, by phone and in writing;</li>
<li>In association with the on-duty supervisor prepares on a daily basis all necessary timetables, activities programs and information sheets for recreation guests and staff;</li>
<li>Responsible for upselling, promoting, taking booking for pool &amp; beach day pass, Sport &amp; activity, membership, kids club activities, kids camp, fitness activities, water sports, beach cabanas, retail items and fully responsible of handling beach club boutique to increase the revenue;</li>
<li>Responsible for recreation department administration work which includes staff payroll, inventories, keeping membership records, full staff related information;</li>
<li>As and when required supports other recreation staff to deliver guest and member services which you have been trained and proven competent in delivering;</li>
<li>Periodically check on the cleanliness and order of the locker and the changing rooms west &amp; east facilities, ensure all lockers related records are logged in the book provided by the hotel;</li>
<li>Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services;</li>
<li>Attend all the training programs conducted &amp; requested by hotel management or department trainer;</li>
<li>Attend weekly/monthly department communication meetings;</li>
<li>Assist in kids&rsquo; club or kids&rsquo; camp operation as requested by duty supervisor;</li>
<li>Adhere to cash handling procedures &amp; reconcile and balance the cash report and remittance envelop at the end of the shift;</li>
<li>Report accidents, maintenance issues (HOTSOS), or other incidents;</li>
<li>Ensure compliance with all health and safety regulations;</li>
<li>Interact and communicate effectively with clients, members, team members, guests, and management team;</li>
</ul>
<p><b>As Leisure Concierge, we expect from you:</b></p>
<ul>
<li>Diploma or certificate in Hospitality Management will be a plus</li>
<li>Previous experience in a luxury hotel group, resort experience will be a plus</li>
<li>Previous experience of working in a similar guest -focused role, especially in a recreation environment</li>
<li>Good guest contact skills</li>
<li>Computer &amp; administrative skills</li>
<li>Outgoing personality</li>
<li>Strong interpersonal skills</li>
<li>Good grooming standards</li>
<li>Telephone skills</li>
<li>Committed to delivering a high level of customer service</li>
<li>Good attention to detail</li>
</ul>
<p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div></div></div></div>

Leisure Concierge

<div><div><div><p>Concierge
 </p><div></div><div><div><ul><li>JR-03961
</li> </ul></div><div></div><div><ul><li>Rooms
</li> </ul></div><div></div><div><ul><li>Full time
</li> </ul></div><div></div><div><ul><li>Permanent
</li><div></div><li><div>Mandarin Oriental, Doha
</div></li>
</ul></div></div><div></div><div><div><p><b>Position Title:</b> Concierge</p>
<p></p>
<p><b>Reports To:</b> Supervisor: Level 6</p>
<p></p>
<p><b>Supervises:</b> N/A</p>
<p></p>
<p><b>Job Level:</b> Rank &amp; File: Level 7 / 8</p>
<p></p>
<p><b>Department: </b>Concierge</p>
<p></p>
<p><b>Division:</b> Rooms Division</p>
<p></p>
</div><p></p><p>The Hotel</p><p></p><p>
Mandarin Oriental, Doha is located in the heart of Msheireb Downtown Doha, directly fronting the &quot;Barahat,&quot; an open air piazza surrounded by impressive retail, dining, entertainment and cultural offerings. The hotel is an intimate and stylish urban oasis blending traditional Qatari heritage with contemporary design, it offers 249 rooms, suites and serviced apartments, nine distinct culinary experience, a luxuriously appointed spa celebrating age old wellness philosophy of the Orient, roof top pool with panoramic views and a selection of unique event venues.</p><p></p><p><b>
Our Mission</b></p><p></p><p>
Our mission is to completely delight and satisfy our guests. We are committed to continual improvements, to making a difference every day and to being the best.</p><p></p><p><b>
Guiding Principles</b></p><p></p><p>
Delighting our Guests Delighting our Colleagues Becoming the Best Working Together Acting with Responsibility</p><p></p><h2 class="jobSectionHeader"><b>
Scope of Position</b></h2><p></p><p>
The Concierge is responsible for providing five-star services to all guests and colleagues. It is the mission and intent of this position that the candidate will keep the guest&rsquo;s perspective in mind at all times and carry out the mission of the Rooms Division. The Concierge will be creative and accommodating to all of the guest&rsquo;s needs and requests.</p><p></p><p>
Responsibilities</p><p></p><p><i>
General:
</i></p><ul><li>It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>To carry out any additional duties requested by management, related to hotel operational activities.</li>
</ul><p></p><p><i>
Departmental:</i></p><ul>
<li>
Create focused conversations with guests which identify their personal preferences.</li>
<li>Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success.</li>
<li>Provide clear directions for all guests travelling outside of the hotel.</li>
<li>Respond to all guests&rsquo; needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate.</li>
<li>Maintain a daily record via GoConcierge of all guest requests, reservations and confirmations for guests.</li>
<li>Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges.</li>
<li>Assists guest in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities.</li>
<li>Assists guests in the confirming or booking of airline flights.</li>
<li>Assists guests in the recommendation and booking of restaurants, bars, clubs and other entertainment/leisure activities as requested</li>
<li>Arranges limousine transportation requests, ensuring that limousine generated revenue is fully maximized</li>
<li>Provides all information pertaining to the hotel&rsquo;s services and facilities. This also includes the offerings in Msherieb Downtown Doha</li>
<li>Is expected to have an extensive and intimate knowledge of Doha and surrounding regions. This includes all modes of transportation, restaurants, bars, clubs, retail, sightseeing, arts and cultural activities. All recommendations must appear to be personal and insightful.</li>
<li>Builds relationship with guests to delight and gain loyalty.</li>
<li>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li>
</ul><p></p><p>
Mandarin Oriental reserves the right to add, delete, change or modify the job duties, and responsibilities described in this Job Description, at the company&rsquo;s discretion, at any time with appropriate notice.</p></div></div></div></div><p></p>

Concierge

DELANO

<p><strong><u>Summary</u></strong></p>
<p>The Concierge is responsible for providing personalized, high-quality service to guests by assisting with a variety of requests, from booking reservations and transportation to providing recommendations for local attractions. This role ensures that each guest has a seamless and memorable stay by offering expert advice, arranging services, and attending to guest needs promptly.</p>
<p><strong><u>Responsibilities</u></strong></p>
<ul>
 <li>Greet guests upon arrival and proactively offer assistance with any inquiries or special requests.</li>
 <li>Provide detailed information about the hotel s amenities, services, and policies.</li>
 <li>Respond to guest inquiries in person, over the phone, or via email, ensuring prompt and professional communication.</li>
 <li>Anticipate guest needs and tailor services to individual preferences, including room upgrades, dining reservations, and special occasions.</li>
 <li>Arrange transportation services, including taxis, private cars, and airport transfers.</li>
 <li>Provide personalized recommendations for local restaurants, attractions, entertainment, shopping, and activities.</li>
 <li>Make and confirm reservations for guests at restaurants, events, tours, and other local activities.</li>
 <li>Coordinate bookings for hotel amenities such as spa treatments, tours, or exclusive hotel experiences.</li>
 <li>Ensure guests are kept informed about reservation details and any changes or updates.</li>
 <li>Handle any issues or complaints guests may have, addressing concerns promptly and efficiently to ensure guest satisfaction.</li>
 <li>Offer solutions and alternatives for any requests or situations that may arise during a guest s stay.</li>
 <li>Coordinate with various hotel departments and external vendors to ensure all event details are executed seamlessly.</li>
 <li>Maintain an organized and efficient concierge desk or area, ensuring that all tools, brochures, and materials are up to date and accessible for guest use.</li>
 <li>Stay informed about hotel promotions, seasonal offerings, and new local attractions to provide the best advice to guests.</li>
 <li>Build rapport with guests, remembering their preferences and providing a personalized experience to encourage repeat visits.</li>
 <li>Maintain relationships with local service providers, vendors, and attractions to secure exclusive guest benefits and discounts.</li>
 <li>Keep current on local events, festivals, shows, and activities that guests may be interested in.</li>
 <li>Stay informed about the hotel s policies, services, and offerings to ensure accurate and helpful information is shared with guests.</li>
 <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property</li>
</ul>

Onyx By Rotana

<p>Concierge Core Responsibilities</p><ul><li>Greet and assist guests, clients, or residents with service requests</li><li>Coordinate reservations for restaurants, events, and transportation</li><li>Offer recommendations on dining, shopping, and entertainment options</li><li>Handle special requests, including urgent or sensitive accommodations</li><li>Maintain up-to-date knowledge of local attractions, venues, and vendors</li><li>Liaise with external service providers and manage vendor relationships</li><li>Log requests and follow up to ensure complete satisfaction</li><li>Support front desk or administrative staff during peak hours</li><li>Manage complaints or difficult situations diplomatically and efficiently</li></ul><p>Required Skills and Qualifications Hard skills</p><ul><li>Familiarity with booking software or POS tools</li><li>Ability to manage calendars, schedules, and itineraries</li><li>Basic proficiency in Microsoft Office or Google Workspace</li><li>Multilingual ability is a plus, particularly in hospitality-heavy regions</li></ul><p>Soft skills</p><ul><li>Exceptional communication and interpersonal skills</li><li>Discretion, professionalism, and emotional intelligence</li><li>Excellent memory and multitasking ability</li><li>Poised under pressure and adaptable to changing circumstances</li></ul><p>Job Type: Full-time</p>

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Concierge - (Part time: 4p-12a)

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