residential program manager

Brighter Days Housing, LLC

<p><b>Join Our Team at Brighter Days Housing, LLC as a Residential Manager!</b></p><p><b>Location:</b> Hampton Roads, VA</p><p>At Brighter Days Housing, LLC, we are committed to creating supportive and empowering environments. As a Program Manager, you'll oversee the management of two residential group homes while contributing to program development and expansion. Your leadership will inspire a team of Team Leaders, Direct Support Professionals (DSPs) to provide exceptional care while ensuring compliance, fostering a person-centered environment, and driving innovative program initiatives.</p><p><b>Duties and Responsibilities:Program Development and Management:</b></p><ul><li>Design and implement new initiatives to enhance the quality of care and service delivery.</li><li>Develop and refine residential program goals to align with Brighter Days Housing, LLC's mission and values.</li><li>Identify opportunities for new services and work with leadership to create tailored programs that meet the evolving needs of individuals served.</li><li>Monitor and evaluate program effectiveness, making recommendations for improvement.</li><li>Stay informed of industry trends and best practices to ensure innovative approaches in program offerings.</li></ul><p><b>Leadership &amp; Supervision:</b></p><ul><li>Oversee DSP and Team Lead staff to ensure residents receive personalized support in daily living skills, hygiene, and community participation.</li><li>Provide training, professional development, and mentorship to foster a collaborative and high-performing team.</li><li>Serve as the main contact for families, guardians, and support teams, ensuring clear and consistent communication.</li></ul><p><b>Health &amp; Safety Coordination:</b></p><ul><li>Schedule and attend healthcare, psychiatric and other appointments, prioritizing the well-being of residents.</li><li>Ensure safety and security in residential homes, including conducting emergency drills and maintaining facilities.</li><li>Manage crisis situations effectively, employing calm problem-solving and leadership skills.</li></ul><p><b>Program Expansion:</b></p><ul><li>Partner with leadership to identify new residential opportunities and expand services.</li><li>Assist in planning and launching new group homes and programs, including client recruitment, staff recruitment and onboarding.</li><li>Collaborate with community partners to increase awareness and access to residential services.</li></ul><p><b>Qualifications:</b></p><ul><li>(2) years of experience working with individuals with developmental disabilities in a Supervisory role as a residential manager, house manager, day support manager or other related role.</li><li>Equivalent combinations of education and experience may be considered.</li><li>Valid driver&rsquo;s license, acceptable driving history, and proof of auto insurance.</li><li>Ability to pass mandatory drug screenings and background checks.</li><li>Strong communication, organizational, and time management skills.</li><li>Proficiency in computer operations and documentation systems.</li></ul><p><b>Additional Skills and Certifications:</b></p><ul><li>Preferred certifications in CPR/First Aid and Medication Administration</li><li>Demonstrated success in program management.</li><li>Leadership capabilities with a focus on fostering collaboration and innovation, recruiting new residents and maintaining the quality care provided to current residents.</li><li>Ability to analyze complex situations, develop solutions, and remain composed in crises.</li></ul><p><b>Physical Demands &amp; Work Environment:</b></p><ul><li>Ability to lift or position non-ambulatory individuals.</li><li>Willingness to work weekends, holidays, and varying hours, including on-call responsibilities.</li><li>Exposure to aggressive behaviors.</li><li>Work a schedule and have the flexibility to be On-Call 24/7.</li></ul><p>Job Type: Full-time</p><p>Pay: From $20.00 per hour</p><p>People with a criminal record are encouraged to apply</p><p>Work Location: In person</p>

Residential/House Manager

The Haven

<div><p><b>Purpose</b></p><p>
The Residential Technician Supervisor, under the supervision of the Residential Program Manager, is responsible for the management and supervision of the Residential Technician team who oversee the daily residential activities and safety of The Haven residents. The Haven endorses a trauma-informed care approach and a medical model of SUD treatment.</p><p><b>
Essential Functions</b></p><ul><li>
Supervises Residential Technician&rsquo;s day-to-day duties.</li><li>
Ensures the daily residential billing notes are completed in a timely manner.</li><li>
Performs audits on Residential Technician&rsquo;s progress notes, documentation of rounds, and billing notes.</li><li>
Maintains the Residential Technician work schedules and ensures copies of these schedules are stored for a 12-month period.</li><li>
Conducts and documents Residential Technician meetings and trainings.</li><li>
Ensures staff completes Incident Reports.
</li><li>Assists The Haven&rsquo;s Registered Nurse with the Observation of the Self-Administration of Medications between Residential Technicians and members including documenting errors and training Residential Technicians in the correct medication procedures.</li><li>
Monitors the assignment of member Urinalysis (UA) duties to Residential Technicians. Schedules UA training for residential staff for correct chain of custody processes and monitors Residential Technician&rsquo;s successful adherence of the UA protocol. Monitors and completes the ordering of UA supplies, and other substance use testing supplies.
</li><li>Coordinates and implements the rules and regulations of daily residential living to conform to guidelines set by member funding requirements, licensing, fire and safety regulatory agencies and Haven policy and procedures. Ensures rules and restrictions conform to known standards and best practices of substance use treatment.</li><li>
Assigns appropriate components of the Haven Kitchen functions to Residential Technicians when the Dietary Manager is unavailable and maintains oversight of the assignment of these duties.</li><li>
Manages Timecards and PTO balances for each Residential Technician.</li></ul><p><b>
Other Duties and Responsibilities</b></p><ul><li>
Oversees visitation process and ensures adequate staff coverage during visitation times.</li><li>
Purchases and tracks supply orders for the Residential treatment program.</li><li>
Assists in training Residential Technicians in the use of The Haven&rsquo;s Electronic Medical Record system.</li><li>
Coordinates closely with the Residential Program Manager for the benefit of staff and members, and the smooth flow of information throughout the agency.</li><li>
Conducts Residential Technician hiring interviews and termination procedures in conjunction with the Human Resources Director.</li><li>
Coordinates with Human Resources Director for all new Residential Technicians and ongoing training mandates.</li><li>
Drafts and delivers performance appraisals to all Residential Technicians.</li><li>
Assists the Program Manager with supervision of Residential Technicians and with documentation. of supervision in the electronic payroll system and in the appropriate folder on the server.</li><li>
Attends and participates in daily team time meetings with the residential clinical team.</li><li>
Provide direct member care when appropriate, including assisting with de-escalation, transportation, group facilitation, etc.
</li><li>Acts as liaison to community agencies.</li><li>
Performs other related duties as assigned by the Residential Program Manager and Director of Clinical Services.</li></ul><p>
</p><p><b>Qualifications</b></p><ul><li>
Must have a High School diploma or GED.</li><li>
Must qualify as a BHT per The Haven&rsquo;s policy.
</li><li>Must have at least two years of Behavioral Health experience</li><li>
Must have at least 3-5 years of significant experience in supervising, managing, and overseeing 15+ staff members, with proven leadership skills.</li><li>
Must have an Arizona Non-IVP Level-1 Fingerprint Clearance Card at the time of hire
</li><li>Must have current CPR and First Aide Certification or be able to obtain within 30 days of hire</li><li>
Must have current Non-Violent Crisis Intervention or be able to obtain within 30 days of hire</li><li>
Must have a valid Driver License with a clean driving record.</li><li>
Must have experience working with individuals struggling with addictions.</li><li>
Must be familiar with and be supportive of Substance Use Treatment modalities including but not limited to 12-Step, Smart Recovery, Medically Assisted Treatment (MAT), etc.</li><li>
Must have excellent written and verbal communication skills, with the ability to compose and proofread written materials.</li><li>
Must have expertise in using Microsoft Office (Word, Excel, PowerPoint, Outlook, and Publisher)
</li><li>Must have experience working with an Electronic Medical Record platform.</li><li>
A Bachelor&rsquo;s degree or higher is preferred.</li><li>
Fluency in Spanish is preferred.</li></ul></div>

Residential Technician Supervisor

Beacon Specialized Living

<b>Join the Beacon Specialized Living Services Team:</b> Lead With Purpose!
<br>Are you looking for a leadership role where you can make a real difference in the lives of others? Do you have a passion for supporting individuals with intellectual and developmental disabilities, autism, and mental health challenges? If so, it’s time to LEAP forward in your career at Beacon Specialized Living Services!
<br>At Beacon, we’re dedicated to providing exceptional care and empowering individuals to live their fullest lives. As a Care Team Manager, you’ll not only support residents, but also lead and mentor a team of Direct Support Professionals (DSPs), ensuring both quality care and smooth operations in the home.
<br>What Can I Expect as a Care Team Manager? As a Care Team Manager, you will oversee the daily operations of a residential program and lead a team of DSPs. You’ll work closely with clinical teams, families, and regulators to provide high-quality care and a safe, supportive environment.
<br><br>
<b>Daily Responsibilities Include:</b><br>
<ul>
<li>Lead & Support Staff: Supervise, coach, and develop DSPs to deliver excellent care.</li>
<li>Ensure Quality Care: Oversee resident well-being, advocate for their needs, and promote person-centered planning.</li>
<li>Manage Operations: Maintain budgets, staff schedules, payroll accuracy, and compliance with licensing requirements.</li>
<li>Facility Oversight: Ensure the home is safe, clean, and well-maintained.</li>
<li>Collaborate & Communicate: Partner with families, referral sources, and regulatory agencies while keeping leadership informed.</li>
</ul>
<b>What We’re Looking For:</b><br>
<ul>
<li>Leadership Skills: Prior supervisory or management experience in healthcare or human services preferred.</li>
<li>Team Builder: Ability to motivate, guide, and support a diverse team.</li>
<li>Strong Communicator: Clear and compassionate communication with staff, families, and residents.</li>
<li>Organized & Reliable: Skilled at balancing operations, compliance, and care.</li>
<li>Resilient & Compassionate: Able to handle challenges while keeping a person-centered focus.</li>
</ul>
<b>What We Offer:</b><br>
<ul>
<li>Competitive Pay & Benefits (medical, dental, vision, life insurance, 401k match)</li>
<li>DailyPay – make any day a payday!</li>
<li>Paid Training — including leadership development and industry certifications</li>
<li>Advancement Opportunities with our LEAP Program</li>
<li>Growth-focused culture — we invest in your career every step of the way</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>Required: High school diploma or GED, valid driver’s license, and leadership capability.</li>
<li>Preferred: 2+ years of supervisory experience in healthcare, behavioral health, or a related field; some college coursework in human services or business.</li>
</ul>
Why Beacon? At Beacon, we don’t just offer jobs — we offer fulfilling careers. As a Care Team Manager, you’ll be part of a compassionate, mission-driven company that values your leadership and supports your growth. Step into a role where your impact is seen every day — both in the lives of the individuals we serve and the staff you lead.
<br>Beacon Specialized Living Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Care Team Manager

NetCare Access

<p><b>*Those that are able to receive the COVID-19 vaccination and influenza shot will be required to do so as a requirement of employment at Netcare Access.*</b></p><p><b>Schedule</b></p><p>1st shift, M-F &amp; as needed</p><p><b>GENERAL DESCRIPTION: </b></p><p>Responsible for the operational aspects of 24-hour a day 7-day a week Adult Residential Services Programs. Responsible for Facilities, supply management, scheduling, and other administrative aspects of managing residential services under the direction of the Director of Residential Services.</p><p><b>ESSENTIAL DUTIES AND RESPONSIBILTIES: </b></p><ul><li>Manages standard facility operating procedures including but not limited to:</li><li>Maintaining facility documentation required for accreditations and safety (e.g. safety logs, fire drills)</li><li>Leads preparation efforts for facility audits under direction of department director and director of EHS.</li><li>Point person for contact with contractors for linens, cleaning services, etc.</li><li>Liaison between residential services and EHS to coordinate facility-related projects and activities.</li><li>Manages ordering and inventory management of food, medical, and operational supplies in conjunction with unit clerks, purchasing, facilities, and nursing departments.</li><li>Ensures food safety protocols are followed and oversees food service operations.</li><li>Oversees department scheduling:</li><li>Creates, maintains, and reports on scheduling templates</li><li>Time-off request coverage</li><li>Works with director and coordinators for coverage for call-offs and documentation.</li><li>Consistent daily staffing</li><li>Supports continuous department quality improvement and program initiatives:</li><li>Supports data entry and reporting</li><li>Supports all administrative components of quality improvement initiatives.</li><li>Coordinates with HR and IT for all on- and off-boarding processes.</li><li>Manages staff compliance with trainings, performance evaluations, licenses, and credentialing requirements with assistance from coordinators and HR.</li><li>Assists Director with compliance with:</li><li>policies and procedures</li><li>applicable federal, state, and local standards, rules, and regulations</li><li>expectations regarding risk management</li><li>standards for customer service and accessibility</li><li>Assists Director and collaborates with Coordinators to implement department initiatives and projects.</li><li>Other related duties as assigned.</li></ul><p><b>ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: </b></p><ul><li>Previous experience in the management and delivery of community health services.</li><li>Ability to achieve and maintain certification in required training programs.</li><li>Ability to review data and analyze and produce written and electronic reports.</li><li>Ability to relate to people with a variety of age, sex, economic, sexual orientation, race, ability, educational, and professional backgrounds.</li><li>Ability to travel between service facilities.</li><li>Ensure services area compliance with applicable federal, state, and local standards and requirements.</li><li>Ability to monitor timely completion of documentation.</li><li>Effectively and legally manage onboarding, training, and evaluation of staff.</li><li>Ability to apply risk management and problem-solving techniques to clinical/workplace situations.</li><li>Comprehends and contributes to Quality Assurance/Improvement initiatives and assures standards are met.</li><li>Ability to work effectively as a part of a team.</li><li>Demonstrates broad system management skills.</li><li>Assures adherence to agency policies, procedures, and other expectations.</li><li>Seeks opportunities to develop leadership skills.</li><li>Demonstrating effective organizational skills and ability to prioritize.</li><li>Understanding of basic food storage and food safety management.</li></ul><p>Job Type: Full-time</p><p>Pay: $65,000.00 - $75,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Referral program</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Operations Manager

Care Team Manager - Group Home

Advocates

<div>Overview:
<div>
Starting rate $20.25/hour</div><div></div><div><br>
Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement. We are a strong-knit community that values the ideas and contributions of our staff.</div><div><br>
</div><div>The Assistant Program Manager is responsible for the supervision of residents and Direct Care Staff. This role is responsible for assisting with the schedules, appointments and activities of the program participants as well as the daily operations of the house under the supervision of the Program Manager. The Assistant Program Manager will participate in the daily care of the residents and coordinate with Direct Care Staff as it pertains to resident documentation and paperwork.</div><div></div><div><br>
</div><div><b>Are you ready to make a difference</b><b>?</b></div>
Minimum Education Required: High School Diploma/GED Shift: Second Shift Additional Shift Details: Tuesday- Saturday, 3-11 Responsibilities:
<ul><li>Collaboratively identify goals and objectives with program participants. Actively participate in in-service planning meetings and development of individualized goals. Assist with writing service plans and ensure implementation and successful follow through. Assist program participants with taking medications and with community living skills.</li><li>
Assists program participants with functional skills training to assist them to increase independence in areas related to directing support, healthcare management, emergency management, and daily living activities (ADLs). Report changes in program participant&rsquo;s status or behavior to the Program Manager, Residential Program Nurse and/or Residential Program Director.</li><li>
Oversee program participants&rsquo; safety and fire safety procedures to include: fire drills, training of staff and residents, oversight of Personal Emergency Response System (PERS) and Emergency Evacuation Plan.</li><li>
Assist with staff scheduling to ensure program coverage and budgetary compliance.
</li><li>Actively participate in program participant, family, team and staff meetings.</li><li>
Complete all documentation and Incident Reports, in accordance with funder requirements and Agency/Program established deadlines.</li><li>
Supervise and assist in coordinating program activities.</li></ul>
Qualifications:
<ul><li>Associate&rsquo;s Degree and one year of related experience.</li><li>
Ability to communicate effectively verbally and in writing, the ability to use good judgment.</li><li>
Ability to organize, prioritize, plan and complete tasks independently.</li><li>
Must have basic computer knowledge.</li><li>
Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients.</li><li>
Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.</li></ul><div></div><div><i><br>
Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.</i></div></div><div></div>

Assistant Program Manager-Female Only

Resources for Human Development

<div></div><div><p><b>Job Description</b></p><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Position: </b>Case Manager- CTI</p><p><b><i>
The case manager will determine resources needed to meet the individualized needs of the participant. The case manager will take all necessary actions in assuring the implementation of the service treatment plan including serving as an advocate for the participant to enable him/her to receive needed services; identification of program needs, service gaps and recommending strategies. A commitment to the APIS and RHD values should be demonstrated as job duties are performed.</i></b></p><p>
 <b>DIRECT DUTIES:</b></p><p>
Team-Based Planning</p><ul><li>
Act as part of a multidisciplinary team designed to provide services from a holistic and Values based perspective.</li><li>
Assist in the development of recovery plans and reviews in collaboration with the program participant, clinical and medical staff and other stakeholders as determined in collaboration with program participant.</li><li>
Develop and maintain relationships with community agencies in order to assist program participants in connecting with all available resources.</li></ul><p>
Direct Client Care</p><ul><li>
Provide community-based services to program participants focusing on education, connection with resources, community interaction and achievement of recovery plan goals</li><li>
Working out in community within the service delivery area of the program. Required to drive program participants to appointments.</li></ul><p>
Administrative Functions</p><ul><li>
Complete all assessments and documentation as required by RHD, funder, licensing/ accreditation entities.</li><li>
 Other duties as assigned</li></ul><div><b>
Job Qualifications</b></div><div><b>
Education and Experience:</b></div><ul><li>
Bachelor&rsquo;s Degree in Human Services or related field is preferred and/or equivalent experience.</li><li>
 Intermediate computer skills.</li><li>
One year Case Management experience preferred.</li><li>
Two years' general work experience providing support to individuals in behavioral health, Addiction Recovery or IDD services required.</li><li>
Valid driver&rsquo;s license.</li></ul><div></div><p><br>
A blended case management staff person shall meet the following criteria:</p><p>
A. Bachelors degree with major course work in sociology, social welfare, psychology, gerontology, anthropology, other related social sciences, criminal justice, nursing, counseling or education.</p><p>
B. Registered nurse; or</p><p>
C. A high school diploma and 12 semester credit hours in sociology, social welfare, psychology, gerontology, or other social science and two years experience in direct contact with mental health consumers or</p><p>
D. A high school diploma and five years of mental health direct care experience in public or private human services with employment as a case management staff person prior to April 1 1989.</p><p><b>
Job Competencies</b></p><ul><li><b>
Effective Communication:</b> Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions.</li><li><b>
Ethical Practice:</b> Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized.</li><li><b>
Leadership and Accountability:</b> Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards.</li><li><b>
Collaboration:</b> Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents.</li><li><b>
Cultural Humility:</b> Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment.</li><li><b>
Problem Solving and Conflict Resolution: </b>Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere.</li><li><b>
Adherence to Policies and Procedures: </b>Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment.</li><li>
Well-organized and detail orientated</li><li>
Excellent Customer service skills (both internal and external)</li><li>
Strong interpersonal and communication skills</li><li>
Leadership and management skills</li><li>
Resident relations and retention</li><li>
Knowledge and understanding of state and federal regulations regarding group home/ residential care</li><li>
Behavioral issue management and crisis intervention skills</li><li>
Compliance with regulatory standards</li><li>
Proficiency in direct supervision, developmental disabilities care and medication administration</li><li>
Life saving measures (CPR) and first aid certifications</li><li>
Budget management</li><li>
Previous supervisor/management experience in group home/residential setting</li><li>
Medical terminology knowledge</li><li>
Demonstrates a strong working knowledge of the appropriate regulations, Apis values and program policies and procedures.</li><li>
Basic computer and internet literacy with the ability to utilize applications like emails, time recording and other programs to enter and retrieve data as necessary to perform the essential functions of the job.</li><li>
Valid non-provisional drivers&rsquo; license and personal vehicle with state minimum liability insurance coverage.</li><li>
Subject to employment screenings, including FBI clearance, if applicable.</li></ul><p><b><i>
Apis Services Inc</i></b><i>. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies.</i></p><p><i>
Apis Services provides equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment.</i></p><p><i>
All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.</i></p></div></div></div></div></div></div></div></div></div></div></div></div></div>

CASE MANAGER

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