residential services manager

AbleLight

At AbleLight, people are the heart of everything we do. Our mission, vision and values reflect a commitment to people with intellectual and developmental disabilities. As an organization, we are aligned, inspired and driven toward a common goal - believing that together, the best life is possible!
<br>The Residential Manager is responsible for the coordination and monitoring of quality services and support to People We Serve (PWS) served in residential settings. The Residential Manager ensures quality service delivery and outcomes in compliance with State and Federal Rules and Regulations, as well as AbleLight Skills and Support policies and procedures. The Residential Manager monitors the residential services for a caseload of comprehensive intellectually disabled adults.
<br><br>
<b>Requirements:</b><br>
<ul>
<li>Bachelor’s degree in human services or a related field, or equivalent combination of education and experience</li>
<li>5 years working with people are developmentally disabled</li>
<li>Must have valid and unrestricted driver’s license</li>
<li>Must have own vehicle with insurance and ability to work in office as needed.</li>
<li>Must be able to pass a full background check</li>
</ul>
<b>Benefits:</b> (30 hours or more per week)
<br><ul>
<li>We support the whole person and have designed our benefits with you and your family's total well-being in mind:</li>
<li>Health and Wellness: Medical, Dental, and Vision benefits starting the first of the month following 30 days of employment and access to Teledoc</li>
<li>Financial Wellness: 403(b) Retirement Savings Plan with 3.5% matching contributions, Health Savings Account, Flexible Savings Account, and Basic Life, AD&D, STD, and LTD insurance</li>
<li>Work/Life Balance: Paid Time Off (PTO), Tuition Reimbursements</li>
<li>$18-24/hr, all depending upon experience and education</li>
<li>We are now also offering Any Day Pay. With Dayforce Wallet, you get access to your pay as soon as you've earned it at no additional cost to you.</li>
</ul>
<b>Responsibilities:</b><br>
<ul>
<li>Conducts home visits regularly per client needs in their residential setting to ensure respectful and safe environments.</li>
<li>Identifies, provides, and documents technical assistance given to providers.</li>
<li>Completes monitoring reports and addresses any concerns noted.</li>
<li>Coordinates medical services and ensures documentation, scheduling, and monitoring for all aspects of medical reports, both routine and emergent.</li>
<li>Monitors compliance of funding mechanism connected with these medical supports.</li>
<li>Ensures 24/7 on-call availability for phone calls, or as needed face-to-face support, to maintain the health and safety of the clients. Able to respond to emergencies as needed.</li>
<li>Attends all Service Plan and Interdisciplinary Team (IDT) meetings and presents updates regarding events in the client’s life. Consults with other members of the Life Skills and Support team and is prepared to present that information in these meetings or when information is requested.</li>
<li>Develops, maintains, and monitors individual service support and behavior plans (ISSPs) based on ongoing assessments (e.g., Health and Safety Assessments and Daily Living Skills Assessment).</li>
<li>On Call as assigned</li>
<li>All other duties assigned</li>
</ul>
Be part of a team who enhances the lives of our individuals in every way possible. Apply today and make a difference in your community!
<br><br>
BLC123

IDD Host Home Residential Manager

Allen County Government

RESIDENTIAL SERVICES COORDINATOR
<br><br>
<b>Department:</b> Allen County Community Corrections FLSA Status: Exempt
<br><b>Classification/Level:</b> C7 Date: 03/2026
<br><br>
Under the direction of the Assistant Executive Director, the Residential Services Coordinator is responsible for the overall management and functionality of the Residential Services Program as well as the Residential Services facility, staff, and program participants. This position oversees and directs the daily operations of the Residential Services facility, including the supervision of personnel and program participants and establishing and implementing policies and procedures to maintain safety, security, and program integrity. The Residential Services Coordinator ensures compliance with all applicable agency policies and procedures and all federal, state, and local laws and rules. This position is Not Covered (At-Will) as defined by The Board of Commissioners of the County of Allen Employee Handbook.
<br><br>
<b>ESSENTIAL FUNCTIONS:</b><br>
<ul>
<li>Serves as a member of the Allen County Community Corrections’ (ACCC) Executive Management Team representing all functions of the ACCC Residential Services facility and programs.</li>
<li>Oversees and guides residential intake, ensuring compliance with established agency policies and procedures, Court Orders, and other applicable federal, state, and local laws. Manages the safety and security of the Residential Services facility and evaluates security operations on a continual basis.</li>
<li>Identifies, challenges, and quickly and efficiently facilitates the flow of information and communicates to ACCC Executive Management Team and/or problem solves and troubleshoots as concerns arise.</li>
<li>Ensures program participants are assigned and supervised within the Residential Services facility, by assessed risk level.</li>
<li>May periodically secure and/or physically restrain violent/uncontrollable participants as situations demand</li>
<li>Develops, implements, and oversees policies, procedures and practices pertaining to the Residential Services facility management and operations to ensure compliance with Indiana Association of Community Corrections Act Counties (IACCAC) Residential Guidelines and/or correctional standards for confinement facilities.</li>
<li>Contributes to the development of new supervision programs, articulating eligibility criteria, the collection of all appropriate data and serves as the quality assurance officer for all Residential Services activities.</li>
<li>Evaluates work processes to enable ACCC to use available resources in the most effective manner possible.</li>
<li>Assists the Executive Management Team in updating and/or creating changes in policies and procedures for ACCC as a whole and upon approval, implements new and/or updated changes in the policies and procedures within the Residential Services Division.</li>
<li>Assist in developing long-term and short-term plans and goals for strategic planning; initiate change to meet approved plans and goals and monitors progress.</li>
<li>Completes thorough random quality assurance audits monthly to ensure compliance with existing policies and procedures.</li>
<li>Responsible for the training, development, and staffing of all Residential Services Officers, including, but not limited to, scheduling work assignments, providing training, orientation, evaluation, corrective action, and formal discipline.</li>
<li>Provides day-to-day leadership, direction, and support to operations staff to ensure quality interactions and communications between staff and program participants to help assist in their supervision.</li>
<li>Meets with each staff member weekly or as needed to discuss matters of concern and/or for direction/approval on handling specific program participants who have individual issues outside the scope/definition of policies and procedures.</li>
<li>Responsible for interviewing and hiring staff as needed. Regularly monitors performance and provides coaching to assist in continuous professional growth through the training of employees.</li>
<li>Responsible for approving requests for time off and requests for accumulation of hours according to ACCC policy and ensures adequate coverage prior to approval of time and performs the duties of a Residential Services Officer as needed.</li>
<li>Conducts routine staff meetings to address areas of concern, share new information, and build consistency within the facility.</li>
<li>Ensures program participants are treated with respect while having the ability to influence and support behavior change through Evidence Based Practices.</li>
<li>Conducts and/or facilitates meetings with program participants as needed to address complaints and concerns.</li>
<li>Performs and monitors database entries, ensuring completeness and accuracy of information as required; prepares and submits reports according to ACCC deadlines or as requested.</li>
<li>Maintains files and records regarding the Residential Services facility, programming, and program participant management, including inspection reports, incident reports, grievances, tracking logs, and medication logs.</li>
<li>Maintains and oversees all contracts pertaining to the Residential Services facility in cooperation with the Senior Finance Manager.</li>
<li>Works in conjunction with the Senior Finance Manager regarding the overall fiscal management of the Residential Services facility.</li>
<li>Manages and forecasts the Residential Services Division budgetary needs with Finance and Business Coordinator.</li>
<li>Serves as administrator of the food contract for the Residential Services facility; ensuring the correct number of products are ordered daily.</li>
<li>Ensures all food, safety and sanitation procedures are followed for the Residential Services facility.</li>
<li>Serves as Administrative Hearing officer as required and oversees the Administrative Hearing process.</li>
<li>Oversees maintenance, repair and replacement of the Residential Services facility and program equipment and the Residential Services Division vehicles as needed.</li>
<li>Serves as safety manager for the entire Residential Services facility.</li>
<li>Manages all Residential Services contracts and vendors and leads negotiations in pursuit of new and appropriate outside vendor contracts for the agency.</li>
<li>Maintains compliance with the IDOC Community Transition Program and provides reports as needed.</li>
<li>Applies and monitors compliance with PREA policies.</li>
<li>Attends meetings and training sessions as required.</li>
<li>Performs all other duties as assigned.</li>
<li>Uses principles of evidence-based practices as a guide in interactions with program participants and in the development of department programs.</li>
<li>Must model Pro-Social behavior at times and in all places.</li>
</ul>
<b>REQUIREMENTS:</b><br>
Extensive experience working in a law enforcement and/or criminal justice environment, with focus on community-based supervision preferred. Experience working in a residential environment preferred.Bachelor’s Degree in Criminal Justice, Public Affairs or related field preferredPrevious experience with case management/supervision of criminal offenders preferredAbility to obtain Motivational Interviewing Internal Certification
<br><ul>
<li>Ability to obtain Crisis Intervention Training (CIT) Certification as assigned</li>
</ul>
Ability to obtain Criminal Justice Risk Assessment (IRAS) Instrument Training/Application CertificationAbility to successfully complete ECMS TrainingIDAC/NCIC Certification as neededAbility to obtain required training certificates within 3 months of employment, including First
<br>Responder/CPR, Response to Resistance, Verbal De-Escalation, and Disease Control as assigned
<br><ul>
<li>Ability to be successfully certified in the use of the following equipment within 3 months of employment including the Taser, Handcuff and Pepper Spray as assigned</li>
</ul>
Ability to use all assigned uniforms and/or equipment as assignedMust attend and successfully complete all required agency training courses, including defensive tactics and other physically demanding hands-on training as assignedAbility to successfully complete Correctional Officer Training by ILEA as requiredThe agency subscribes to the National Institute of Corrections’ Eight Principles of Effective Intervention (EBP), must be able to complete required Correctional EBP training programs and demonstrate competencies that focus on empirical recidivism risk reduction strategiesValid Driver’s License to operate Resident Services’ vehicleTraining and/or experience in Mental Health/Substance Abuse Addiction knowledgeKnowledge of all local, state, and federal laws applicable to program operationsStrong written and verbal communication skills
<br><ul>
<li>Ability to deal swiftly, rationally, and decisively with potentially violent individuals in precarious situations</li>
</ul>
Ability to maintain strict confidentiality of all department records and informationStrong computer skills with the ability to use Microsoft Office and other job-related softwareAbility to make practical application of rules, regulations, policies, and procedures of the department Ability to work alone under minimal supervision and with others in a team environmentManages fire code compliance in cooperation with the Fort Wayne Fire Department; coordinates inspections and drills, and staff training at the Residential Facility including active shooter trainingAssures compliance with state code enforcement for safety and ADA compliance of the Residential Facility, oversees compliance with all CDC recommendations for a residential setting
<br><ul>
<li>Knowledge of evidence-based principles and practices.</li>
</ul>
<b>DIFFICULTY OF WORK:</b><br>
The Residential Services Coordinator has a moderate comprehension of and ability to make practical application of theories and principles when overseeing and directing the daily operations of the Residential Services program, facility, and program participants. Work consists of complex, varied, non-standardized tasks when establishing and implementing policies and procedures to maintain safety, security, and program integrity.
<br><br>
<b>RESPONSIBILITY:</b><br>
The Residential Services Coordinator makes choices and decisions and acts on varied non-standardized non-routine assignments when assisting with updating all eligibility and program guidelines of Allen County Community Corrections (ACCC) and implementing them within the Residential Services Division. Work
<br>requires analysis, adaptative thinking and considerable judgment and errors in decisions or work are not immediately apparent through supervisory review but are revealed through adverse effects on subsequent operations.
<br><br>
<b>PERSONAL WORK RELATIONSHIPS:</b><br>
The Residential Services Coordinator maintains frequent communication with other County employees, program participants, high level officials from various governmental and social service agencies and members of the public regarding the coordination and supervision of serious and violent felony program participants.
<br><br>
<b>WORKING CONDITIONS:</b><br>
The Residential Services Coordinator works predominantly in an office setting as well as a residential community corrections facility, with some walking, bending, kneeling, and monitoring equipment. Frequent mental/visual effort, attention to detail, detailed inspection and typing are to be expected. The Residential Services Coordinator maintains frequent contact with program participants who have been convicted of various misdemeanor and/or felony offenses and may be dangerous, violent and/or abusive.
<br><br>
<b>SUPERVISION:</b><br>
The Residential Services Coordinator is responsible for the supervision of eight (8) supervisory staff and a minimum of thirty-six (36) non-supervisory employees, including training, reviewing employee work and performance, counseling employees, and recommending disciplinary and hiring decisions.
<br><br>
<b>LICENSING:</b><br>
Ability to obtain Motivational Interviewing Internal Certification
<br>Ability to obtain Crisis Intervention Training (CIT) Certification
<br>Ability to obtain Criminal Justice Risk Assessment (IRAS) Instrument Training/Application Certification
<br>Ability to successfully complete ECMS Training
<br>IDAC/NCIC Certification as needed
<br>Ability to obtain Defensive Tactics and CPR Certifications
<br>Ability to successfully complete Correctional Officer Training by ILEA as required
<br>Valid Driver’s License to operate Resident Services’ vehicle
<br><br>
<b>IMMEDIATE SUPERVISOR:</b><br>
Assistant Executive Director
<br><br>
<b>HOURS:</b><br>
Responsible for the operation of a 24/7/365 agency division. Minimum of 40 hours/week as assigned; some evening and weekend hours; overtime as required.
<br><br>
Please complete the application accurately and thoroughly. A resume is optional. Remember to save and submit your application. If applying for multiple positions, submit a separate application for each one. You'll receive an email confirmation once your application is received. Due to the high volume of applications, further communication will only occur if you're selected for an interview.
<br><br>
We are an Equal Opportunity Employer (EEO). Accordingly, all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, age, disability or medical condition, national origin, and veteran status, and all other categories protected by federal, state, and local anti-discrimination laws. Reasonable accommodations for persons with a known disabling condition will be considered in accordance with State and Federal Law.

Community Corrections Residential Services Coordinator

COLORADO COALITION FOR THE HOMELESS

<div><div>The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.</div><div>
</div><div><b>
Our Philosophy of Service:</b> We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:</div><ul><li>Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.</li><li>Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.</li><li>Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.</li><li>Achieving excellence through continuous quality assurance, innovation and professional development.</li><li>Using resources judiciously and effectively.<br>
</li></ul><div></div><br>
<br>
<br>
<div>The <b>Residential Services Program Manager</b> assists in the development, management, and supervision of the Residential Services housing services, program development and implementation, and intradepartmental collaboration in accordance with the applicable policies and procedures established by the Board of Directors, program funders, and management staff. This position oversees the day-to-day interdisciplinary support provided to 108 households within the Renewal Village program. Oversight includes ensuring staff are providing evidence-based bast practices that include integration of both CCH integrated health services along with access to mainstream community resources. This positions works closely with the Transitional Housing Department, which provide support services to an additional 108 households within the project, to create a team culture that optimizes available resouces. Additionally, this position acts as part of the management team, collaborating to create a trauma informed, supportive, inclusive work environment for staff and service environment for program participants.</div>
<div></div>
<div><b>NOTE:</b> In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date. <b>The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance. </b>Please note that a start date will be scheduled once credentialing and privileging is complete.</div>
<h3 class="jobSectionHeader"><b>Additional Requirement</b></h3><ul><li><b>
Valid driver&rsquo;s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business.</b></li></ul><h3 class="jobSectionHeader"><b>
Coalition Benefits</b></h3><ul>
<li>Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We&rsquo;re proud to offer same-and opposite-sex domestic partner coverage.</li>
<li>Choice of dental insurance or discount plan.</li>
<li>Vision insurance.
</li><li>Flexible spending accounts for health care / dependent care / parking expenses.</li>
<li>Free basic life and AD&amp;D insurance coverage.</li>
<li>Employee Assistance Program<b>, </b>a problem-solving resource available to you and your household members.</li>
<li>Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.</li>
<li>Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.</li>
</ul>
<div></div><div><i>The effective date for your benefits will be the first of the month following your date of hire.</i></div><h3 class="jobSectionHeader"><b>
Essential Job Functions</b></h3><ul>
<li>Works to create a supportive working environment that encourages trauma informed and culturally competent interactions that build collaboration and create a kind and respectful atmosphere.</li>
<li>Provides excellent internal and external customer service and communicates in a professional, timely, and effective manner.</li>
<li>Maintains staffing schedules in collaboration with other departments to ensure maximum coverage</li>
<li>Provides, at a minimum, bi-weekly individual and group staff supervision including providing coaching and problem-solving assistance to staff as needed.</li>
<li>In collaboration with the Director/Associate Director of Residential Services recruits, interviews, hires, and trains new staff.</li>
<li>Trains and assists staff as needed regarding job duties, including but not limited to case management activities, HMIS and EHR data entry, therapeutic interventions, and appropriate documentation.</li>
<li>Ensure direct reports meet established productivity standards.</li>
<li>Provides appropriate correspondence to clients, case managers, clinical staff, community service providers, and other relevant people involved in program participant care and/or service delivery.</li>
<li>Assures compliance with funding requirements, including periodic reports to grantors and partners and ensuring all verification paperwork and data entry is completed as required by law and/or payor sources.</li>
<li>Assists to ensure compliance with HUD guidelines, participates in completing reports, and improving inter departmental workflow as assigned. This includes managing the census for programs under the purview of this position and coordinating with the Associate Director and partnering departments regarding census.</li>
<li>Ensure direct reports complete all required trainings.</li>
<li>Utilizes a systems approach to identify strengths and needs of the program and collaborates to create and implement improvements in an on-going manner.</li>
<li>Appropriately responds to crises as they arise and in a trauma informed manner.</li>
<li>Drives company vehicles as required, including transporting residents if needed.</li>
<li>Attends required meetings and regular supervision with Associate Director of Residential Services.</li>
<li>Completes all required forms and reports in a complete and timely manner.</li>
<li>Understands and follows the related policies and procedures of CCH.</li>
<li>Assists in the development and oversight of program budgets, grant applications, and completion of all required reports to funders as assigned.</li>
<li>Works closely with other program managers to develop an integrated, evidence based system of care.</li>
<li>Attends all assigned management and stakeholder meetings as a representative of CCH Residential Services.</li>
<li>Assists in the implementation of quality improvement activities including providing oversight, implementation, documentation, and follow-up.</li>
<li>Completes assigned staff performance reviews as necessary, maintains supervision records, and provides support and accountability to employees.</li>
<li>Maintains a work environment marked by respect for others, values inclusiveness and builds workforce diversity, and fosters cooperation and teamwork.</li>
<li>Participates in development and implementation of department training.</li>
<li>Complete other special duties and tasks as assigned by management.</li>
</ul><h3 class="jobSectionHeader"><b>Qualifications Summary</b></h3><ul>
<li>Proficiency in customer care and service</li>
<li>Knowledge of non-profit organizational management practices</li>
<li>Knowledge of basic accounting principles and budgeting practices</li>
<li>Knowledge of homelessness, mental illness, and substance abuse including symptoms and treatment options, local services, and resources</li>
<li>Understanding of Trauma Informed Care and ability to apply the principles to supervision and client care</li>
<li>Skill in operating office equipment, such as computers, software (e.g., Microsoft Word, Excel and PowerPoint; e-mail; HR systems) and telephones</li>
<li>Ability to function cooperatively as a member of the team, including supervisory team, leadership teams, and colleagues</li>
<li>Ability to listen effectively, synthesize and analyze information, and respond creatively to challenging situations</li>
<li>Ability to interact with residents in a fair and tactful manner</li>
<li>Clearly understand and respect of the need for resident confidentiality</li>
<li>Ability to effectively and professionally communicate with others both in writing and orally</li>
<li>Ability to work independently and with little ongoing supervision</li>
<li>Ability to organize and prioritize multiple responsibilities simultaneously</li>
<li>Ability to ensure accuracy of data management and reporting</li>
<li>Ability to make sound decisions, using available information while maintaining appropriate confidentiality</li>
<li>Ability to foster a productive work team and retain valued supervisees</li>
<li>Ability to pass automobile insurance carrier&rsquo;s motor vehicle record investigation</li>
<li>Ability to drive 15 passenger van.</li>
</ul>
<div><p><b>Education and Work Experience</b></p>
<ul>
<li>Bachelor&rsquo;s Degree in human services, social work, or related field with Master&rsquo;s degree in human services field preferred</li>
<li>More than two years of experience in a similar setting (residential, mental health, transitional housing, etc.) required Management/supervisory experience preferred</li>
</ul></div><div>WHERE A CANDIDATE IS PLACED IN THE COMPENSATION RANGE DEPENDS ON TOTAL RELEVANT YEARS OF EXPERIENCE</div>
<div></div><div><i>
Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></div><div></div><div><br>
The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.</div></div>

Program Manager I - 10870

Birch Family Services

<div><p>The Manager manages the daily operation of the residential facility including staff supervision, treatment planning and maintenance of the physical plant to ensure quality services to all residents and assists in maximizing the functioning of emotionally disabled adults in order to prevent hospitalization.<br>
<br>
<b>Essential Function
</b><br>
Support the individual by supporting a comfortable home environment. Examples include but are not limited to:</p><ul><li><p>
Insure that shifts have adequate coverage. This includes alerting the Program Coordinator when essential staff calls out to ensure that appropriate coverage is available within the residence.</p></li><li><p>
Insure that SS receive a schedule informing them of responsibilities.</p></li><li><p>
From direct observations, insure that all SS are following the schedule.</p></li><li><p>
Insure that SS manage the DCC&rsquo;s which would entail documenting house and occurrence log.</p></li><li><p>
From direct observations, insures that SS are completing goals according to method.</p></li></ul><ul><li><p>
From direct observations, insure that SS, when necessary are implementing behavioral support plans accordingly.</p></li><li><p>
Attend semi-annual, annual and special meetings at schools and/or day treatment programs.</p></li><li><p>
Communicate professionally with schools and/or day treatment programs when necessary.</p></li><li><p>
Ensure that clothing inventories are completed monthly</p></li><li><p>
Monitor the distribution of medications weekly, collaborate with nurses on medical issues or concerns that affect the individuals and assist with scheduling medical appointments and insure that medication is ordered.</p></li></ul><ul><li><p>
Ensure that quarterly drug regimens are completed, reviewed by the pharmacist and placed in the record.</p></li><li><p>
Verify that contact with schools, day treatment programs and family is documented.</p></li><li><p>
Ensure that fire drills are conducted according to schedule.</p></li><li><p>
Ensure that clinical teams are informed of needed program and recreational supplies.</p></li><li><p>
Adhere to the policies and procedures of the agency and attend all necessary meetings as assigned by the Program Coordinator.</p></li></ul><ul><li><p>
Maintain appropriate and effective interpersonal relationships with team members, DCC, SS, clinicians, supervisors, support and administrative staff.</p></li><li><p>
Demonstrate understanding of abuse and incident reporting regulations and collaborate with Quality Assurance Team with internal investigation and or reportable incidents that are under Justice Center review.</p></li><li><p>
Demonstrate and understand the philosophy of the agency regarding behavior modification, communication, community inclusion, etc.</p></li><li><p>
Inform Program Coordinator of outstanding staff performance and any staff disciplinary concerns.</p></li><li><p>
Inform RN and Nursing Administrator of any consumer medical concerns or changes in an individual&rsquo;s behavior.</p></li></ul><ul><li><p>
Perform DCC/SS responsibilities in the absence and/or shortage of staff to ensure that all individuals are in a safe and healthy living environment.</p></li><li><p>
Provide in house training to new employees.</p></li><li><p>
May be assigned other tasks and duties.</p></li></ul><p><b>
Education
</b></p><p>Bachelor&rsquo;s degree in Psychology, Rehabilitation Counseling or related human service field or an equivalent combination of education and experience will be considered in lieu of degree.<br>
<br>
<b>Experience
</b></p><div>Minimum 3-year experience working with developmentally disabled population preferably in a residential, health or treatment related setting preferred.<br>
<br>
<b>Specialized Knowledge, Licenses, etc.
</b><br>
<br>
<ul><li>A minimum of 3 years administrative/managerial experience with emotionally disabled population.</li><li>Must successfully complete Medication Administration Course within 90 days of employment.</li><li>Excellent management, communication and organizational skills.</li><li>Demonstrated competency in written, verbal and computational skills to present and document records in accordance with program standards.</li><li>Proficiency with basic computer usage and Microsoft Office Suite.</li><li>Experience working with the CRP population preferred</li><li>QDIP Certification preferred</li><li>Valid NYS Driver&rsquo;s License required</li><li>Ability and willingness to obtain certification in SCIPR Competencies and advance to Promote Competencies</li></ul></div><p>
</p><p><b>EEO Statement</b></p><p>
</p><p>Birch Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Birch Family Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.<b> </b>Birch Family Services expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Birch Family Services&rsquo; employees to perform their job duties may result in discipline up to and including discharge.</p></div>

Residence Manager

Glenwood

<div><div><div>The Adult Services Residential Coordinator oversees and supports residential programs for adults with developmental disabilities, ensuring compliance with operational standards, regulatory requirements, and organizational goals. This role supervises direct care staff, ensures the implementation of Individualized Service Plans (ISPs), and fosters an inclusive and supportive environment aligned with the organization&rsquo;s core values: Community, Compassion, Excellence, Integrity, and Communication.</div></div><div><div><b>
Essential Functions:</b></div></div><ul><li><div>
Supervise and support direct care staff, ensuring adherence to established procedures and quality standards.</div></li><li><div>
Oversee the implementation of ISPs to promote personal growth and independence for residents.</div></li><li><div>
Conduct regular staff training and performance evaluations.</div></li><li><div>
Ensure compliance with health, safety, and regulatory standards for residential programs.</div></li><li><div>
Monitor the physical condition of residential homes, arranging maintenance as necessary.</div></li><li><div>
Facilitate effective communication between families, guardians, and treatment teams.</div></li><li><div>
Maintain accurate documentation and reports on resident progress and program operations.</div></li><li><div>
Assist in budget management and resource allocation for assigned residential programs.</div></li></ul><div><div><b>
Competencies:</b></div></div><ul><li><div>
Leadership and team-building skills.</div></li><li><div>
Strong problem-solving and decision-making abilities.</div></li><li><div>
Excellent verbal and written communication skills.</div></li><li><div>
Ability to manage time effectively and prioritize tasks.</div></li><li><div>
Knowledge of regulatory standards and best practices in residential care.</div></li></ul><ul><li><div>
Bachelor&rsquo;s degree in Social Work, Psychology, or a related field preferred.</div></li><li><div>
Minimum of three years of management experience in residential or developmental disability services.</div></li><li><div>
Valid driver&rsquo;s license and insurable through the organization&rsquo;s insurance carrier.</div></li><li><div>
Certifications in CPR, First Aid, and crisis management techniques required (or ability to obtain).</div></li></ul><div><div>
Glenwood is committed to a diverse and inclusive workplace. We provide equal employment opportunities to all applicants, without regard to consideration of or discrimination against race, religion, creed, color, national origin, gender, sexual orientation, gender identity, age, ancestry, physical or mental disability, medical condition or characteristics, genetic information, marital status, citizenship, veteran status or any other classification prohibited by applicable local, State, or Federal laws.</div></div></div>

Adult Residential Program Coordinator

Venture Community Services

<div>Description:
<p>
Venture Community Services provides support to individuals facing diverse challenges through a compassionate and dedicated workforce using innovative practices that encourage independence, empowerment, and opportunity.</p><p>
The opportunity to enhance the lives of individuals with disabilities has untold rewards. At Venture, we are committed to empowering our employees through ongoing education and innovative training opportunities that cultivate talents. Venture Community Services offers an excellent benefits package, values work-life balance and promotes a culture of inclusion and equity where employees&rsquo; opinions matter.</p><p><b>
Assistant Residential House Manager &ndash; Sign on Bonus! Paid Training!</b></p><p><b>
Schedule: </b>Sun 8a-4p, Thurs&amp;Fri 2p-11p, Sat 9a-11p</p><p><b>
Full Time:</b> 40 Hours</p><p><b>
Pay rate:</b> $19.50-$21.00 per hour<b> - paid training provided by Venture!</b></p><p><b>
Sign on Bonus </b>$1000</p><p>
The Assistant Residential House Manager reports to the Residential House Manager. The assistant is responsible for the general daily care of program individual/service recipients and for primary program service delivery. Essential skills include empathy, compassion, teamwork, striving for excellence, willingness to learn, and a desire for a challenging growth opportunity. The Assistant Residential House Manager will assume the responsibility of the Residential House Manager in their absence. This position will be compensated on an hourly basis.</p><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p><ul><li>
Development and implementation of ISP's, behavior plans and assessments to insure individual input, relevance to program goals, feasibility and capabilities of individuals. To include participation in creating, developing and implementing behavior plans.</li><li>
Serve as programmatic supervisor to Direct Support Professionals.</li><li>
Consistently communicate information to Direct Support Professionals, parents, guardians and day programs as designated by Residential House Manager.</li><li>
Oversee handling of individual accounts, and the house budget as directed by the Residential House Manager.</li><li>
Ensure monthly fire drills are completed in accordance with DDS regulations.</li><li>
Identify renovation/repair needs of the program.</li><li>
Identify and follow through on maintenance needs of vehicle.</li><li>
Attend meetings with management personnel from other agencies and the Department of Developmental Services as requested by Residential House Manager.</li><li>
Attend annual and semi-annual reviews as assigned by Residential House Manager.</li><li>
Prepare weekly staff meeting agenda specific to individual centered issues and programmatic issues.</li><li>
Coordinate and assist with planning of individual leisure/recreation time.</li><li>
In the absence of the Residential House Manager perform all functions of that position.</li><li>
In the absence of the Residential House Manager communicate with Administrative personnel on the day-to-day operation of the program.</li><li>
Insure the program maintains the standard outlined in the Department of Developmental Services Mission Statement, the Survey and Certification Tool, as well as requirements of Performance Based Objectives.</li><li>
Maintain records and document daily data.</li><li>
Educate, supervise and monitor individual self-medication programs.</li><li>
Educate and train individuals in goals and objectives specified in ISP.</li><li>
Educate and assist individuals with meal preparation and food shopping.</li><li>
Educate and assist individuals with finances, banking, receipts, purchasing and maintain records.</li><li>
Educate, transport, accompany and provide supervision to individuals in/to their place of worship.</li><li>
Physically assist individuals in transfer and carries, both ambulatory and non-ambulatory.</li><li>
Physically escort/restrain individual during emergency situations or behavioral episodes, physically assist individuals in bathing and personal hygiene tasks which may include lifts and supports to individuals with body weights of 150-250 pounds.</li><li>
Implement Agency policies and procedures as defined in the Agency Policy and Procedure Manual.</li><li>
Maintain confidentiality and positive demeanor while successfully juggling multiple priorities simultaneously.</li><li>
Promote cost effectiveness by monitoring electric and telephone usage, etc.</li><li>
Complete Supervisors Training.</li></ul><p><i>
Assistant Residential House Manager will be assigned specific responsibilities which may include but are not limited to:</i></p><p><b>
Advocate: </b>All full time staff will have advocate responsibilities for one of the people living in the home.</p><ul><li>
Responsible for preparation of Advocate Agenda for staff meetings and lead discussion concerning the person.</li><li>
Prepare all data and documentation for End of Month submission</li><li>
Ensure all records are complete, neat and in proper order</li><li>
Assure all medical, dental, personal, and social needs are met.</li><li>
Perform safety check of home, van and grounds utilizing safety checklist and report at staff meeting.</li><li>
Attend Safety Committee meetings quarterly.</li><li>
Bring report back to safety meeting regarding general and seasonal safety issues.</li><li>
Maintain ongoing focus on safety and best practice within the program.</li><li>
Healthy Eating Officer&rsquo;s will comply with Agency standards set-forth in the Nutritional Healthy Eating Policy and Procedure, Agency training, any and all training materials utilized to support the policy and procedure, and all duties outlined in the Direct Care/Healthy Eating Officer job description.</li><li>
Participate in &lsquo;Food for Health&rsquo; training.</li><li>
Prepare weekly menus in compliance with dietary orders/needs of the individuals.</li><li>
Lead staff meeting discussions around healthy eating.</li><li>
Take primary responsibility for preparing shopping lists and maintaining healthy pantry/freezer items in the house.</li><li>
Role model healthy eating practices (i.e. meal preparation and demonstrations)</li></ul><p><b>
MARGINAL DUTIES AND RESPONSIBILITIES:</b></p><ul><li>
Assist Residential House Manager in evaluating Direct Support Professionals.</li><li>
Ability to coordinate and conduct staff meetings in absence of Residential House Manager.</li><li>
Coordinate ongoing medical, dental, psychiatric services as needed or directed by Residential House Manager to ensure optimal health to the individuals.</li><li>
Create daily working schedule in the absence of the Residential House Manager and provide emergency coverage as necessary.</li><li>
Implement staff recognition.</li><li>
Maintain First Aid, CPR, MAP &amp; PABC certifications.</li><li>
Complete Agency Orientation.</li><li>
Maintain trainings specific to individual programmatic issues.</li><li>
Complete forms, questionnaires and reports as required.</li></ul><p><b>
PHYSICAL AND MENTAL REQUIREMENTS:</b></p><ul><li>
Ability to identify report and follow instructions and manage priorities.</li><li>
Ability to work a flexible schedule to include overtime, sleepover coverage (2-4 nights weekly), and night awake coverage as needed.</li><li>
Good written and verbal communication skills.</li><li>
Excellent interpersonal skills</li><li>
Actions should reflect judgment that would not jeopardize the health and safety of the individual.</li><li>
Ability to maintain effective time management skills.</li><li>
Ability to advocate and establish rapport with the disabled population, their families and co-workers, and service providers.</li><li>
Collaborate with Residential House Manager on all necessary issues.</li></ul>
Requirements:
<ul><li>Associates degree preferred and one year experience in a residential program.</li><li>
Must be 21+ years old, have a High School Diploma or GED, a valid driver&rsquo;s license, daily use of a car on site (preferred but not required) and be available by telephone for daily contact.</li></ul></div>

6003-02 Assistant Residential House Manager

ARS/Rescue Rooter

<div>Company Name: ARS-Rescue Rooter Overview:
<div><b>
Pay:</b> $90 &ndash; $100k per year (base + bonus/commission potential)</div><div><br>
Join <b>American Residential Services (ARS)</b>, the nation&rsquo;s largest provider of residential <b>HVAC services</b>, employing more than <b>7,000 professionals nationwide</b>. With over <b>45 years of experience</b>, ARS delivers trusted home comfort solutions and industry-leading service to homeowners across the country.</div><div></div><div><br>
We are seeking an <b>Assistant General Manager</b> with a primary focus on <b>leading and driving performance of the outside HVAC sales team</b>. This role partners closely with the General Manager to grow revenue, develop sales talent, and ensure strong alignment between sales and operations.</div><p></p><h3 class="jobSectionHeader"><b>
What We Offer</b></h3><ul><li><div>
Access to insurance after 31 days of employment</div></li><li>
Take-Home Company Vehicle, Fuel Card</li><li><div>
Low-cost medical insurance options (starting at ~$5/week)</div></li><li><div>
Dental and vision insurance options</div></li><li><div>
Health Savings Account (HSA) or Flexible Spending Account (FSA)</div></li><li><div>
401(k) with company match</div></li><li><div>
Paid time off and holiday pay</div></li><li><div>
Company-paid life insurance</div></li><li><div>
Career advancement opportunities within a national service organization</div></li></ul>
Responsibilities:
<div>
As the <b>Assistant General Manager &ndash; HVAC Sales Focus</b>, you will take ownership of <b>outside residential HVAC sales performance</b> while supporting overall branch operations.</div><div>
Responsibilities include:</div><ul><li><div>
Lead, coach, and develop the <b>outside HVAC sales team (Comfort Advisors)</b> to meet and exceed revenue goals</div></li><li><div>
Drive <b>sales performance, close rates, and average ticket growth</b> through consistent coaching and accountability</div></li><li><div>
Conduct ride-alongs and in-field training to improve sales effectiveness and consistency</div></li><li><div>
Partner with the General Manager to execute <b>sales strategies and growth initiatives</b></div></li><li><div>
Monitor sales KPIs, reporting, and forecasting to ensure targets are achieved</div></li><li><div>
Align sales efforts with install and service teams to ensure smooth job turnover and customer satisfaction</div></li><li><div>
Support recruiting, hiring, and onboarding of new sales team members</div></li><li><div>
Assist in pricing strategy, promotions, and sales process improvements</div></li><li><div>
Resolve escalated customer concerns and ensure a strong customer experience</div></li><li><div>
Collaborate with operations teams to maintain efficiency and profitability</div></li><li><div>
Support overall branch performance including revenue, margin, and customer satisfaction goals</div></li></ul>
Qualifications:
<p></p><h3 class="jobSectionHeader"><b>What You&rsquo;ll Bring</b></h3><ul><li><div>
2+ years of <b>residential HVAC sales or sales leadership experience</b></div></li><li><div>
Proven success leading <b>outside / in-home HVAC sales teams</b></div></li><li><div>
Strong understanding of <b>residential HVAC systems and replacement sales process</b></div></li><li><div>
Ability to coach, motivate, and develop high-performing sales professionals</div></li><li><div>
Strong analytical, organizational, and problem-solving skills</div></li><li><div>
Experience managing KPIs, forecasting, and performance metrics</div></li><li><div>
Valid driver&rsquo;s license with a good driving record</div></li><li><div>
Strong leadership, communication, and business acumen</div></li></ul><p></p><div>
*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *<i>Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: </i><i>https://www.ars.com/privacy-policy</i><i>.</i></div></div>

Assistant General Manager – Residential Sales (HVAC)

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