operations manager Jobs in Dubai United Arab Emirates

operations manager

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community manager

property manager Jobs in Dubai United Arab Emirates

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real estate sales manager

restaurant manager Jobs in Dubai United Arab Emirates

restaurant manager

resort manager

Atlantis Resorts

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it's our passion.About The RoleAs the Night Resort Assistant Manager, you will primarily be focused on ensuring the Front Services are operated to the highest standards and guest service delivery standards and are nothing short of 5 stars for both guests and colleagues. In addition, the direct functionality of the Resort Assistant Manager is to oversee the Front Desk and lobby operation by ensuring proper coordination between Front Office with Front Services, Housekeeping and other relevant departments to ensure a seamless guests' arrival, departure and in-house experiences are as per resort standards.You must act as an ambassador for the resort, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance. You will have an immaculate personal presentation and be passionate about developing the team.About YouIdeally, we'd love you to have a bachelor's degree in hospitality or other relevant discipline and 2 - 3 years of experience in a similar role within an international and well-known luxury hotel or resort. You will demonstrate the highest level of hospitality and professionalism in order to motivate the team to achieve the highest standards possible. You will have the ability to work positively with others and contributes actively to promote a healthy team spirit.Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories. Seniority level <ul><li>Mid-Senior level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Management</li><li>Hospitality</li></ul>

Night Resort Assistant Manager

Radisson Beach Resort Palm Jumeirah

<div>
 
 
 General Manager required for Five Star Hotel Radisson Beach Resort, Palm Jumeirah Dubai.
 
 
 
 
 
 
 Position Overview:
 
 
 The General Manager will be responsible for overseeing all operational, financial, and service related functions of a 5-star luxury hotel in Dubai. The role requires a strategic leader with strong commercial acumen, exceptional guest service standards, and proven experience managing large hospitality teams. The GM will ensure the hotel's profitability, brand reputation, and operational excellence at all times.
 
 
 Key Responsibilities:
 
 
 
 
 
 1. Operational Leadership
 
 
  Oversee daily hotel operations across all departments: Rooms, F&amp;B, Front Office, Housekeeping, Sales, Engineering, Spa, and Security.
 
 
  Maintain 5-star service standards and ensure compliance with brand guidelines.
 
 
  Monitor guest satisfaction levels and implement improvements based on feedback.
 
 
  Ensure smooth coordination between all departments for seamless guest experience.
 
 
 
 
 
 2. Financial Management
 
 
  Prepare and manage annual budgets, business plans, and financial forecasts.
 
 
  Drive revenue growth through strategic sales, marketing, and pricing initiatives.
 
 
  Monitor P&amp;L performance and implement cost control measures without compromising service quality.
 
 
  Maximize occupancy, ADR (Average daily Rate), and RevPAR (Revenue per available room).
 
 
 
 
 
 3. Sales, Marketing &amp; Business Development
 
 
  Develop and execute commercial strategies to increase market share.
 
 
  Represent the hotel in key industry events, corporate meetings, and partnerships.
 
 
  Work closely with the sales and marketing team to promote hotel services and packages.
 
 
 
 
 
 4. Guest Relations &amp; Quality Control
 
 
  Maintain exceptional guest satisfaction levels.
 
 
  Personally handle VIP guests and ensure high-level guest engagement.
 
 
  Ensure compliance with health, safety, and hygiene standards (Dubai Tourism, HACCP, ISO).
 
 
 
 
 
 5. Human Resources &amp; Leadership
 
 
  Lead, mentor, and motivate department heads and hotel staff.
 
 
  Oversee recruitment, training, and performance evaluation of key positions.
 
 
  Create a positive workplace culture with focus on staff engagement and retention.
 
 
  Ensure compliance with UAE labour laws and company policies.
 
 
 
 
 
 6. Strategic Planning
 
 
  Set long-term operational goals and align them with the company&rsquo;s vision.
 
 
  Identify opportunities for service enhancements, upgrades, and new revenue streams.
 
 
  Implement innovation and technology to improve efficiency and guest experience.
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 
  Bachelor&rsquo;s degree in Hospitality Management or related field; MBA preferred.
 
 
  Minimum 15+ years of hospitality experience, with at least 7&ndash;10 years in senior management roles in 5-star hotels.
 
 
  Proven experience managing large luxury hotels or resorts in the GCC (UAE experience preferred).
 
 
  Strong financial, operational, and commercial acumen.
 
 
  Excellent leadership, communication, and decision-making skills.
 
 
 
 
 
 Skills Required:
 
 
  Strong knowledge of hotel operations and international hospitality standards.
 
 
  Expertise in budgeting, forecasting, and financial analysis.
 
 
  Exceptional guest service orientation.
 
 
  Ability to handle high-pressure environments and complex operations.
 
 
  Strong network with corporate clients, travel agencies, and luxury hospitality partners.
 
 
  Proficiency in hotel PMS systems (Opera, Fidelio, etc.).
 
 
 
</div>

General Manager- Hospitality

Kerzner International

A luxury resort company in Dubai is seeking a Cluster Commercial Director to lead commercial strategies for their properties. The ideal candidate should have 5-10 years of experience in a luxury environment, expertise in revenue optimization, and strong knowledge of the Dubai luxury travel market. This role combines leadership, strategic planning, and partnership development to drive profitability and enhance brand positioning.

Dubai Luxury Resort Commercial Director

six senses

<div>As Quality Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
 
 
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and their strategic planning and development, ensuring all activities, initiatives and practices are activated and embraced within the property.
<div>
In this role, I will:
 
<ul><li>Develop, implement and maintain quality and brand standards at the property.</li><li>Lead the quality assurance program, ensuring consistency and operational excellence.</li><li>Conduct and oversee property quality audits, driving measurable improvement. (LQA, Hygiene, OPS audits and others)</li><li>Analyze guest feedback and review data to identify trends and opportunities. Create action lists resulting from results for the General Manager (direct feedback collected on site, HeartBeat/Medallia, social media, emails, etc)</li><li>Collaborate with global, regional and property leaders to implement corrective and preventive actions where and when needed.</li><li>Ensure compliance with brand standards, sustainability and wellness as well as hygiene, and regulatory requirements.</li><li>Guide key stakeholders on quality setup, readiness, and brand integration.</li><li>Champion a culture of continuous improvement and learning across all areas.</li><li>Align service quality with guest experience and brand promise.</li><li>Leverage data and KPIs to monitor performance and benchmark best practices.</li><li>Partner with Sustainability, Wellness, Operations, and Training to reinforce holistic quality excellence.</li><li>Support the development of quality training programs and audit tools for teams.
</li><li>Facilitate cross-property sharing of success stories, innovations, and lessons learned.
</li><li>Represent the property in property meetings, audits, and partner evaluations in relations to Quality</li><li>Provide regular quality reports and insights to GM for strategic decisions.</li><li>Liaison to property General Manager, Executive Committee and head of departments on all quality related matters</li><li>Focus on all areas of the operation in the hotel and branded residences
</li></ul></div>Qualifications

To execute the position of Quality Manager, I must have the required qualifications, technical skills and experience in the same/or a similar role in luxury hotels with proven results and includes the following:
<ul><li>Technical skills include MS Office &ndash; Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.</li></ul>
<ul><li>A degree in Hotel Management or equivalent education or experience.</li></ul>
<ul><li>More than 5 years&rsquo; previous experience in a luxury hotel operational leadership position with extensive IHG system accountability.</li></ul>
<ul><li>Proven experience leading and influencing team members across all levels of the organisation.</li></ul>
<ul><li>Fluent in English language.</li></ul>

The above is intended to provide an overview of the role and responsibilities for a Quality Manager at Six Senses The Palm, Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm, Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Quality Manager- Six Senses The Palm Dubai

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests and team members. Within this, the key responsibilities for this position are:
 
 
 <ul>
 <li>
 Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
 </li>
 <li>
 Has a complete knowledge of the resort product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
 </li>
 <li>
 Take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
 </li>
 <li>
 Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
 </li>
 <li>
 Ensure that handling of all financial transactions is as per the resort policies.
 </li>
 <li>
 Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
 </li>
 <li>
 Keep the supervisor informed of all guest feedback whether positive or negative.
 </li>
 <li>
 To develop a close and harmonious working relationship with all departments.
 </li>
 <li>
 Attend resort events, daily shift briefings and training to improve professional skills.
 </li>
 <li>
 Foster a good relationship with third party companies.
 </li>
 <li>
 Work closely with Concierge and limousine drivers to ensure smooth transfer arrangements for guests.
 </li>
 <li>
 Detailed and ensure proper handover from incoming and outgoing shifts.
 </li>
 <li>
 Answer telephones promptly and accurately and follow telephone etiquettes.
 </li>
 <li>
 Ensure timely follow up of all guest requests and reverts to guests or resort as appropriate.
 </li>
 <li>
 Take ownership of guest&rsquo;s requests and needs and ensures immediate action as appropriate.
 </li>
 <li>
 Keep Front Office Manager informed of all mishaps, unusual cases and guest feedbacks.
 </li>
 <li>
 Well acquainted with all resort facilities, including the guest room facilities and know all events in the resort.
 </li>
 <li>
 Keep himself/herself updated on the arrivals, departure and transport arrangements for the day.
 </li>
 <li>
 Ensure guest recognition.
 </li>
 <li>
 Is able to identify and acknowledge repeat guests and VIPs.
 </li>
 <li>
 Ensure that each guest interaction is a delightful experience for the guests.
 </li>
 <li>
 Never say &ldquo;NO&rdquo;. Offer alternatives as applicable.
 </li>
 <li>
 Always find a way to exceed guest&rsquo;s need and expectations.
 </li>
 <li>
 Ensure consistent delivery of resort&rsquo;s service standards.
 </li>
 <li>
 Is self-motivated and leads his colleagues by example.
 </li>
 <li>
 Respect the departmental duty roster and report to work on time.
 </li>
 <li>
 Is open and willing to adapt to new procedures for the benefit of guests and colleagues as and when introduces.
 </li>
 <li>
 Attend all scheduled training courses organized by the department and resort as and when asked to.
 </li>
 <li>
 Is a team player and actively participates in all team member activities.
 </li>
 <li>
 Present himself/herself at all times with professional courtesy and etiquette towards both guests and team members.
 </li>
 <li>
 Is well groomed and in proper uniform at all times.
 </li>
 <li>
 Maintain a professional demeanor at all times.
 </li>
 <li>
 Always project a positive image of the resort and company.
 </li>
 <li>
 Ensure strict compliance to all resort and local laws regarding CID, fire, health, safety and security procedures and actively participate in any training sessions conducted on the aforementioned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 A strong focus on customer service
 </li>
 <li>
 Prior experience in hotel front office operations is preferred
 </li>
 <li>
 Excellent communication skills; fluency in English is required
 </li>
 <li>
 Be able to work shifts, weekends and public holidays
 </li>
 <li>
 Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred.
 </li>
 </ul>
</div>

Guest Service Agent - Residence

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests and team members. Within this, the key responsibilities for this position are:
 
 
 <ul>
 <li>
 Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
 </li>
 <li>
 Has a complete knowledge of the resort product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
 </li>
 <li>
 Take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
 </li>
 <li>
 Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
 </li>
 <li>
 Ensure that handling of all financial transactions is as per the resort policies.
 </li>
 <li>
 Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
 </li>
 <li>
 Keep the supervisor informed of all guest feedback whether positive or negative.
 </li>
 <li>
 To develop a close and harmonious working relationship with all departments.
 </li>
 <li>
 Attend resort events, daily shift briefings and training to improve professional skills.
 </li>
 <li>
 Foster a good relationship with third party companies.
 </li>
 <li>
 Work closely with Concierge and limousine drivers to ensure smooth transfer arrangements for guests.
 </li>
 <li>
 Detailed and ensure proper handover from incoming and outgoing shifts.
 </li>
 <li>
 Answer telephones promptly and accurately and follow telephone etiquettes.
 </li>
 <li>
 Ensure timely follow up of all guest requests and reverts to guests or resort as appropriate.
 </li>
 <li>
 Take ownership of guest&rsquo;s requests and needs and ensures immediate action as appropriate.
 </li>
 <li>
 Keep Front Office Manager informed of all mishaps, unusual cases and guest feedbacks.
 </li>
 <li>
 Well acquainted with all resort facilities, including the guest room facilities and know all events in the resort.
 </li>
 <li>
 Keep himself/herself updated on the arrivals, departure and transport arrangements for the day.
 </li>
 <li>
 Ensure guest recognition.
 </li>
 <li>
 Is able to identify and acknowledge repeat guests and VIPs.
 </li>
 <li>
 Ensure that each guest interaction is a delightful experience for the guests.
 </li>
 <li>
 Never say &ldquo;NO&rdquo;. Offer alternatives as applicable.
 </li>
 <li>
 Always find a way to exceed guest&rsquo;s need and expectations.
 </li>
 <li>
 Ensure consistent delivery of resort&rsquo;s service standards.
 </li>
 <li>
 Is self-motivated and leads his colleagues by example.
 </li>
 <li>
 Respect the departmental duty roster and report to work on time.
 </li>
 <li>
 Is open and willing to adapt to new procedures for the benefit of guests and colleagues as and when introduces.
 </li>
 <li>
 Attend all scheduled training courses organized by the department and resort as and when asked to.
 </li>
 <li>
 Is a team player and actively participates in all team member activities.
 </li>
 <li>
 Present himself/herself at all times with professional courtesy and etiquette towards both guests and team members.
 </li>
 <li>
 Is well groomed and in proper uniform at all times.
 </li>
 <li>
 Maintain a professional demeanor at all times.
 </li>
 <li>
 Always project a positive image of the resort and company.
 </li>
 <li>
 Ensure strict compliance to all resort and local laws regarding CID, fire, health, safety and security procedures and actively participate in any training sessions conducted on the aforementioned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 A strong focus on customer service
 </li>
 <li>
 Prior experience in hotel front office operations is preferred
 </li>
 <li>
 Excellent communication skills, fluency in English is required
 </li>
 <li>
 Be able to work shifts, weekends and public holidays
 </li>
 <li>
 Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred.
 </li>
 </ul>
</div>

Guest Service Centre Agent

Rixos

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description 
ROLE: IT Supervisor &ndash; Rixos Hotels UAE
Ready for a career move and be part of a dynamic team? We are looking for a new talent to play a vital role in our IT team working alongside a fantastic team.
As a IT Supervisor &ndash; Rixos Hotels UAE, you are the driving force behind our sales success. Collaborating closely with the Director of IT - GCC, you'll lead a dynamic team, implement winning IT strategies. Join us in shaping the future of our company as we redefine excellence in IT!
WHAT IS IN IT FOR YOU:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet21.</li></ul>
WHAT WE EXPECT OF YOU:<ul><li>
You are responsible to assist the IT Manager in the operation of all computer hardware and / or software installation and maintenance.</li><li>
Serve as secondary contact for all servicing of computer PC hardware and / or software.</li><li>
Responsible for managing technology/asset life-cycle. Ensures that necessary equipment (PCs, servers, telecom-related etc.) is ordered and available.</li><li>
Accountable for disaster recovery and business continuity as it relates to technology.</li><li>
Foresees, identifies and resolves system(s)&rsquo; performance problems</li><li>
Ensures technology assets are secure and well-maintained in accordance with Rixos policies and standards</li><li>
Data Communication</li><li>
Installs, monitors, maintains telecommunications equipment including cabling and providing technical guidance as needed.</li><li>
Performs adds/moves/changes/deletions.</li><li>
Supports end-use company-provided mobile phone issues.</li><li>
Troubleshot high-speed Internet access problems.</li><li>
Escalates problems as appropriate through the IT Manager.</li><li>
Desktop Support</li><li>
Images desktops, installs new software applications, applies patches, maps drives to correct server/network.</li><li>
HARDWARE: Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners. Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.</li><li>
SOFTWARE: Ensures that all Accor IT Policies and Guidelines are being applied in the hotel. Ensures that only original and properly licensed application programs according to the IT management&rsquo;s policy and requirement are running on the hotel&rsquo;s systems and computers. Does it have a good relationship to the Software suppliers? Supports the hotel in resolving Software issues by escalating of issues to Software suppliers</li><li>
Moves/adds/changes PCs/peripherals; migrating data when necessary.</li><li>
Maintain a full inventory of all Hardware and software-related supplies.</li><li>
Maintain a log of all computer hardware and a log of all service calls on computer hardware</li><li>
Manage the configuration records, programme files, and data files on the computer system</li><li>
Monitor the performance of the computer software and maintain a log of performance reports, error and integrity check reports, system malfunctions, and solutions</li><li>
Install and test corporate-approved application changes to the hotel computer systems</li><li>
Implement Preventive Maintenance for all IT hardware &amp; Software ona timely basis.</li><li>
Will be fully in charge of the IT Dept. and all of its related issues in the absence of the IT Manager / Department Head.</li><li>
Checking daily backups, all system interfaces, server hardware, and logs.</li><li>
The management of the IT Agent/IT Specialist involves assigning daily tasks, providing training on all necessary theoretical and practical procedures, and offering troubleshooting and support in line with corporate standards.</li><li>
Follow up on all claims that are being forwarded to IT Dept.</li><li>
Document, archive all correspondence and troubleshooting, follow up on suppliers&rsquo; visits and maintenance.</li><li>
Must have very good knowledge in LAN, Security, Wireless, IP Telephony, Oasys, Micros, Fidelio, Opera, Sun System, various hospitality solutions, and software.</li><li>
Must be an example of the Rixos Values, Brand Standards, and a champion of appearance &amp; hygiene guidelines.</li><li>
Implements guidelines, policies, and procedures for those operating departments according to Rixos Guidelines &amp; Standards</li><li>
To ensure that he/she provides a friendly, courteous, and professional service at all times.</li><li>
Ensures that any given timeline is strictly followed.</li><li>
Ensures that the daily IT procedures are completed on a timely basis.</li></ul> 

Qualifications 
<ul><li>
Diploma in Computer Engineering, MCNA &amp; CCNA.</li><li>
4-5 years of similar experience in 4-5 star Hotel.</li></ul></div>

IT Supervisor – Rixos Hotels UAE

Explore 1884+ Resort manager in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.