resort manager

Atlantis Resorts

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it's our passion.About The RoleAs the Night Resort Assistant Manager, you will primarily be focused on ensuring the Front Services are operated to the highest standards and guest service delivery standards and are nothing short of 5 stars for both guests and colleagues. In addition, the direct functionality of the Resort Assistant Manager is to oversee the Front Desk and lobby operation by ensuring proper coordination between Front Office with Front Services, Housekeeping and other relevant departments to ensure a seamless guests' arrival, departure and in-house experiences are as per resort standards.You must act as an ambassador for the resort, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance. You will have an immaculate personal presentation and be passionate about developing the team.About YouIdeally, we'd love you to have a bachelor's degree in hospitality or other relevant discipline and 2 - 3 years of experience in a similar role within an international and well-known luxury hotel or resort. You will demonstrate the highest level of hospitality and professionalism in order to motivate the team to achieve the highest standards possible. You will have the ability to work positively with others and contributes actively to promote a healthy team spirit.Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories. Seniority level <ul><li>Mid-Senior level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Management</li><li>Hospitality</li></ul>

Night Resort Assistant Manager

Bowhaus - Boulder

Pet Resorts is looking for a talented Assistant General Manager to join our team in Denver, Colorado!
 
Overview: 
A Resort Manager (RM) is a leader and an integral member of the Resort Leadership team. The Resort Manager reports to the General Manager and together they provide a smooth and profitable operation by driving revenue and managing costs. The Resort Manager must maintain an exceptional level of customer service by developing strong Shift Leads and Team Members while leading and creating a resort culture based on the NVA Leadership Competencies, high quality guest/pet care, and exceptional customer service for our internal and external customers.
 
The General Manager and the Resort Manager should have a documented plan on how they’ll approach the responsibilities of the day-to-day operations in their site. This plan should be approved by their Market Leader. While many responsibilities are the same between the two roles, the goal is to be partners and achieve your site plan by executing in tandem.
 
Company Overview
 
Based in Austin, Texas, National Veterinary Associates ("NVA") is the largest private owner of freestanding veterinary hospitals and pet resorts in North America, with 1300+ companion animal veterinary hospitals and pet resort locations.
 
NVA has grown rapidly over its history and continues to aggressively execute its growth plans via a combination of acquisition, new resort and same-store initiatives. NVA’s pet resorts business line competes in an $8+ billion industry that is predicted to grow over 6% through 2028. As of 2019 over 67% of US households have a pet; industry growth has benefitted from the trends towards humanization of pets and demand for premium/luxury offerings in the animal care and goods space.
 
Responsibilities
 
General
 
<ul>
<li>Understands and communicates the companies' mission, values, and objectives.</li>
<li>Assists the GM in providing the direction, leadership and communication for all aspects of the site including Financial Management, Customer Service, Pet Care and Team Management.</li>
<li>Assists the GM in developing and implementing a comprehensive sales strategy, including proactive lead management and conversion tactics, aligned with resort and company objectives.</li>
<li>Assists the GM in creating a plan to drive and achieve resort quantitative objectives including sales revenue, labor, cost of goods sold and expense management.</li>
<li>Communicates concerns and needs first to the General Manager, but then to the Market Leader and/or the Regional Leader as needed.</li>
<li>Responsible for maintaining operational excellence within their resort.</li>
<li>Responds to directives accurately and promptly, ensuring the same level of compliance from the resort team.</li>
<li>Recognizes and rewards outstanding performance of resort team members.</li>
<li>Demonstrates exceptional leadership behaviors.</li>
<li>Other duties as assigned.</li>
</ul>
Business/Financial Management
 
<ul>
<li>Implements the data-driven resort plan that supports the execution of regional and company initiatives to achieve both operational excellence and strong business results. Follows up consistently to ensure accountability to plans and KPI targets. Plans focus on meeting budget and PY growth expectations for revenue, labor, expense control and EBITDA.</li>
<li>Drives financial success by analyzing financial data and KPIs to optimize performance, address challenges, and identify growth opportunities. Utilizes financial tools and meticulously analyzes financial reports and key performance indicators (KPIs) - including sales leads, conversion rates, average transaction value, and customer satisfaction scores - to identify trends, issues, and opportunities for strategic action and sales growth.</li>
<li>Develops Shift Leads understanding of financial reports, enabling them to make informed decisions and implement actions that consistently achieve sales goals, productivity metrics, and budget adherence.</li>
<li>Executes any corporate marketing plans and creates and implements local market plans for marketing and sales lead generation.</li>
<li>Possesses expert knowledge of the resort market area and the community. Actively engages and educates the community and the market area on the company's customer value proposition and sales offerings.</li>
<li>Identifies and cultivates relationships with local businesses, community groups, and referral sources to generate new leads.</li>
<li>Leverages digital marketing channels (social media, website, email) to capture and nurture leads effectively.</li>
<li>Tracks and analyzes lead generation efforts to optimize strategies and improve conversion rates, Ensures the team is trained on effective lead capture techniques during customer interactions.</li>
</ul>
Team Management
 
<ul>
<li>Responsible for the selection, development and performance of subordinate managers and all other site team in partnership with the GM.</li>
<li>Manage company on-boarding processes for new Team Members and Shift Leads on both front- and back-of-house procedures. Uses Talent Unleased certification programs for all team members.</li>
<li>Ensure the Shift Leads empower their team members.</li>
<li>Direct/coordinate training programs for all new hires in accordance with brand standards</li>
<li>Coach, counsel, direct and Team Members and Resort Leads. Lead the team in the execution of company standards through the NVA Pet Resort values to create an excellent customer experience. Manages team performance through adherence to and enforcement of the Personnel Policy, including consistent and timely feedback up to and including corrective actions.</li>
<li>Recruit and maintain a pipeline of qualified team members to meet the resort operation’s needs.</li>
<li>Creates a culture of engagement by addressing team member concerns in a timely manner. Fosters positive culture and achieves standard retention rates through curated team engagement strategies.</li>
</ul>
Customer Service
 
<ul>
<li>Strives for the ultimate in resort customer service experiences and impressions. Maintain excellent customer service metrics.</li>
<li>Ensures sites have adequate shift coverage at all times, while adhering to scheduling and labor guidelines.</li>
<li>Oversees the recruiting, hiring and training practices to ensure quality of resort staff in partnership with the GM.</li>
<li>Trains resort management teams to effectively resolve service issues and intervenes personally when necessary to ensure customer satisfaction.</li>
<li>Motivates, coaches, and mentors team members to proactively engage customers with product suggestions, service information, and sales opportunities, fostering a selling culture.</li>
<li>Educate and engage the community and resort customers on all of companies’ products and services, actively promoting sales and brand awareness.</li>
</ul>
Operations
 
<ul>
<li>Adheres to and has knowledge of all company policies and procedures.</li>
<li>Follow all OSHA, cash handling and operations procedures and policies and ensure that resort team members are in compliance.</li>
<li>Maintains impeccable standards concerning resort maintenance, cleanliness and inventory.</li>
<li>Lead 1-2 shifts per week as "Manager on Duty" to demonstrate your expectations and inspect their results. Determine business demands and make necessary staffing decisions.</li>
<li>Communicate clearly, concisely and accurately to ensure effective shift operations and the overall operations of the resort.</li>
<li>Ensure that all team members have mastered the resort tasks/positions, meeting the company operating standards.</li>
<li>Execute daily audits and enforce all checklists and reporting at the end of each shift for all departments within the resort.</li>
<li>Helps General Manager with action plan for hot spot management and drives resort level actions.</li>
</ul>
Qualifications
 
As a Resort Manager with Pet Resorts, you must possess excellent written, verbal and hands-on team member management skills. Our ideal Resort Manager is an enthusiastic animal lover, a brand ambassador with a vested interest in the community. The Resort Manager should possess a commitment to personal development and an interest in learning about business operations, developing people, and driving revenue. You must be able to influence the direction of your resort, initiate community outreach through marketing and special events and drive superb customer satisfaction metrics.
 
Additional requirements for the Resort Manager include: 
<ul>
<li>High school degree or equivalent required; Bachelor's degree equivalent education and experience.</li>
<li>Minimum 2-4 years customer service experience, leading is a bonus.</li>
<li>Availability to work up to 45-50 hours per week including evenings and weekends.</li>
<li>Ability to drive and manage/influence workplace change.</li>
<li>Proficiency with Microsoft Office Suite and point of sale software.</li>
<li>Comfortable working in front of house and back of house roles within the resort.</li>
<li>Valid Driver’s License, current insurance that includes comprehensive, collision coverage, and a vehicle you are willing to transport a pet in during an emergency.</li>
<li>Restaurant management, retail management, veterinary management/experience and/or hospitality experience preferred.</li>
<li>Bilingual skills a plus.</li>
</ul>
Work Environment
 
<ul>
<li>Move throughout the resort for extended periods of time (up to 10-12 hours per day).</li>
<li>Move 50 lbs. for distances of up to 10 feet.</li>
<li>Balance and move up to 25 lbs. for distances of up to 50 feet.</li>
<li>Understand and respond to team members’ and guests’ requests in a loud environment.</li>
<li>Perform basic math and understand finances and cost management.</li>
<li>Bend, stoop, and reach in order to run and load dogs/cats, serve customers, and clean the resort.</li>
<li>Projects a professional image to resort team, clients, support center team and supervisors through dress code, demeanor and language.</li>
</ul>
Physical Demands: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
 
Equal Employment Opportunity
 
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
 
Compensation: The salary range for this position is $52,000 and is based on applicable experience.
 
Deadline To Apply: 12/31/25
 
Pet Resorts offers a comprehensive benefits program including Medical, Dental, Vision, a 401K with employer match. Additionally, we offer Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and many ancillary plans including Short Term Disability, Long Term Disability, Hospital Indemnity, Accident Plan, and a Critical Illness Plan.

Assistant General Manager

Swift Property Management Services Pvt. Ltd

Position Title: Real Estate Assistant Manager Department: Real Estate / Sales Location: Pakistan's First Beach Club ResortJob PurposeThe Real Estate Assistant Manager &ndash; Sales is responsible for supporting and driving real estate sales through client calling, lead management, CRM handling, and coordination with the sales team to achieve sales targets. This role is strictly sales-focused with no involvement in operational or facility management activities.Key ResponsibilitiesSales &amp; Client Calling<ul><li>Conduct outbound and inbound sales calls to potential clients, investors, and members.</li><li>Follow up on leads, inquiries, site visit requests, and bookings.</li><li>Present real estate products, pricing, payment plans, and promotions to clients.</li><li>Achieve assigned sales targets and conversion ratios.</li><li>Build and maintain strong relationships with clients and investors.</li><li>Handle client objections professionally and support deal closures.</li><li>Ensure a smooth sales experience from first contact to booking confirmation.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field.</li><li>3&ndash;5 years of experience in real estate sales (projects, plots, villas, apartments, or resort properties).</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs70,000.00 per monthWork Location: In person

Assistant Manager Real Estate Pakistan's First Beach Club Resort

PetSuites Greenville

Pet Resorts is looking for a talented Assistant Manager to join our team in Greenville, South Carolina!
 
Overview: 
A Resort Manager (RM) is a leader and an integral member of the Resort Leadership team. The Resort Manager reports to the General Manager and together they provide a smooth and profitable operation by driving revenue and managing costs. The Resort Manager must maintain an exceptional level of customer service by developing strong Shift Leads and Team Members while leading and creating a resort culture based on the NVA Leadership Competencies, high quality guest/pet care, and exceptional customer service for our internal and external customers.
 
The General Manager and the Resort Manager should have a documented plan on how they’ll approach the responsibilities of the day-to-day operations in their site. This plan should be approved by their Market Leader. While many responsibilities are the same between the two roles, the goal is to be partners and achieve your site plan by executing in tandem.
 
Company Overview
 
Based in Austin, Texas, National Veterinary Associates ("NVA") is the largest private owner of freestanding veterinary hospitals and pet resorts in North America, with 1300+ companion animal veterinary hospitals and pet resort locations.
 
NVA has grown rapidly over its history and continues to aggressively execute its growth plans via a combination of acquisition, new resort and same-store initiatives. NVA’s pet resorts business line competes in an $8+ billion industry that is predicted to grow over 6% through 2028. As of 2019 over 67% of US households have a pet; industry growth has benefitted from the trends towards humanization of pets and demand for premium/luxury offerings in the animal care and goods space.
 
Responsibilities
 
General
 
<ul>
<li>Understands and communicates the companies' mission, values, and objectives.</li>
<li>Assists the GM in providing the direction, leadership and communication for all aspects of the site including Financial Management, Customer Service, Pet Care and Team Management.</li>
<li>Assists the GM in developing and implementing a comprehensive sales strategy, including proactive lead management and conversion tactics, aligned with resort and company objectives.</li>
<li>Assists the GM in creating a plan to drive and achieve resort quantitative objectives including sales revenue, labor, cost of goods sold and expense management.</li>
<li>Communicates concerns and needs first to the General Manager, but then to the Market Leader and/or the Regional Leader as needed.</li>
<li>Responsible for maintaining operational excellence within their resort.</li>
<li>Responds to directives accurately and promptly, ensuring the same level of compliance from the resort team.</li>
<li>Recognizes and rewards outstanding performance of resort team members.</li>
<li>Demonstrates exceptional leadership behaviors.</li>
<li>Other duties as assigned.</li>
</ul>
Business/Financial Management
 
<ul>
<li>Implements the data-driven resort plan that supports the execution of regional and company initiatives to achieve both operational excellence and strong business results. Follows up consistently to ensure accountability to plans and KPI targets. Plans focus on meeting budget and PY growth expectations for revenue, labor, expense control and EBITDA.</li>
<li>Drives financial success by analyzing financial data and KPIs to optimize performance, address challenges, and identify growth opportunities. Utilizes financial tools and meticulously analyzes financial reports and key performance indicators (KPIs) - including sales leads, conversion rates, average transaction value, and customer satisfaction scores - to identify trends, issues, and opportunities for strategic action and sales growth.</li>
<li>Develops Shift Leads understanding of financial reports, enabling them to make informed decisions and implement actions that consistently achieve sales goals, productivity metrics, and budget adherence.</li>
<li>Executes any corporate marketing plans and creates and implements local market plans for marketing and sales lead generation.</li>
<li>Possesses expert knowledge of the resort market area and the community. Actively engages and educates the community and the market area on the company's customer value proposition and sales offerings.</li>
<li>Identifies and cultivates relationships with local businesses, community groups, and referral sources to generate new leads.</li>
<li>Leverages digital marketing channels (social media, website, email) to capture and nurture leads effectively.</li>
<li>Tracks and analyzes lead generation efforts to optimize strategies and improve conversion rates, Ensures the team is trained on effective lead capture techniques during customer interactions.</li>
</ul>
Team Management
 
<ul>
<li>Responsible for the selection, development and performance of subordinate managers and all other site team in partnership with the GM.</li>
<li>Manage company on-boarding processes for new Team Members and Shift Leads on both front- and back-of-house procedures. Uses Talent Unleased certification programs for all team members.</li>
<li>Ensure the Shift Leads empower their team members.</li>
<li>Direct/coordinate training programs for all new hires in accordance with brand standards</li>
<li>Coach, counsel, direct and Team Members and Resort Leads. Lead the team in the execution of company standards through the NVA Pet Resort values to create an excellent customer experience. Manages team performance through adherence to and enforcement of the Personnel Policy, including consistent and timely feedback up to and including corrective actions.</li>
<li>Recruit and maintain a pipeline of qualified team members to meet the resort operation’s needs.</li>
<li>Creates a culture of engagement by addressing team member concerns in a timely manner. Fosters positive culture and achieves standard retention rates through curated team engagement strategies.</li>
</ul>
Customer Service
 
<ul>
<li>Strives for the ultimate in resort customer service experiences and impressions. Maintain excellent customer service metrics.</li>
<li>Ensures sites have adequate shift coverage at all times, while adhering to scheduling and labor guidelines.</li>
<li>Oversees the recruiting, hiring and training practices to ensure quality of resort staff in partnership with the GM.</li>
<li>Trains resort management teams to effectively resolve service issues and intervenes personally when necessary to ensure customer satisfaction.</li>
<li>Motivates, coaches, and mentors team members to proactively engage customers with product suggestions, service information, and sales opportunities, fostering a selling culture.</li>
<li>Educate and engage the community and resort customers on all of companies’ products and services, actively promoting sales and brand awareness.</li>
</ul>
Operations
 
<ul>
<li>Adheres to and has knowledge of all company policies and procedures.</li>
<li>Follow all OSHA, cash handling and operations procedures and policies and ensure that resort team members are in compliance.</li>
<li>Maintains impeccable standards concerning resort maintenance, cleanliness and inventory.</li>
<li>Lead 1-2 shifts per week as "Manager on Duty" to demonstrate your expectations and inspect their results. Determine business demands and make necessary staffing decisions.</li>
<li>Communicate clearly, concisely and accurately to ensure effective shift operations and the overall operations of the resort.</li>
<li>Ensure that all team members have mastered the resort tasks/positions, meeting the company operating standards.</li>
<li>Execute daily audits and enforce all checklists and reporting at the end of each shift for all departments within the resort.</li>
<li>Helps General Manager with action plan for hot spot management and drives resort level actions.</li>
</ul>
Qualifications
 
As a Resort Manager with Pet Resorts, you must possess excellent written, verbal and hands-on team member management skills. Our ideal Resort Manager is an enthusiastic animal lover, a brand ambassador with a vested interest in the community. The Resort Manager should possess a commitment to personal development and an interest in learning about business operations, developing people, and driving revenue. You must be able to influence the direction of your resort, initiate community outreach through marketing and special events and drive superb customer satisfaction metrics.
 
Additional requirements for the Resort Manager include: 
<ul>
<li>High school degree or equivalent required; Bachelor's degree equivalent education and experience.</li>
<li>Minimum 2-4 years customer service experience, leading is a bonus.</li>
<li>Availability to work up to 45-50 hours per week including evenings and weekends.</li>
<li>Ability to drive and manage/influence workplace change.</li>
<li>Proficiency with Microsoft Office Suite and point of sale software.</li>
<li>Comfortable working in front of house and back of house roles within the resort.</li>
<li>Valid Driver’s License, current insurance that includes comprehensive, collision coverage, and a vehicle you are willing to transport a pet in during an emergency.</li>
<li>Restaurant management, retail management, veterinary management/experience and/or hospitality experience preferred.</li>
<li>Bilingual skills a plus.</li>
</ul>
Work Environment
 
<ul>
<li>Move throughout the resort for extended periods of time (up to 10-12 hours per day).</li>
<li>Move 50 lbs. for distances of up to 10 feet.</li>
<li>Balance and move up to 25 lbs. for distances of up to 50 feet.</li>
<li>Understand and respond to team members’ and guests’ requests in a loud environment.</li>
<li>Perform basic math and understand finances and cost management.</li>
<li>Bend, stoop, and reach in order to run and load dogs/cats, serve customers, and clean the resort.</li>
<li>Projects a professional image to resort team, clients, support center team and supervisors through dress code, demeanor and language.</li>
</ul>
Physical Demands: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
 
Equal Employment Opportunity
 
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.
 
Compensation: The salary range for this position is $50,000 - $55,000 and is based on applicable experience.
 
Deadline To Apply: 12/31/25
 
Pet Resorts offers a comprehensive benefits program including Medical, Dental, Vision, a 401K with employer match. Additionally, we offer Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and many ancillary plans including Short Term Disability, Long Term Disability, Hospital Indemnity, Accident Plan, and a Critical Illness Plan.

IHG Hotels & Resorts

<div>As the world&rsquo;s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor &amp; outdoor event space, restaurants &amp; bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic &amp; committed team at the InterContinental Fujairah Resort.

As a Recreation Manager you will be Responsible for leading and managing the resort&rsquo;s luxury recreation and fitness operations, including pools, beach, and health club. The role ensures exceptional guest experiences, effective financial performance, and a motivated, well-trained team. Acts as a visionary leader who creates memorable, personalized experiences while maintaining InterContinental Hotels &amp; Resorts&reg; brand standards and operational excellence.

At InterContinental Hotels &amp; Resorts&reg;, we aim to create distinctive luxury experiences where guests feel special, cosmopolitan, and genuinely cared for. This role is responsible for establishing, leading, and directing a comprehensive luxury recreation and fitness operation within a resort setting away from the city, ensuring exceptional guest experiences while achieving financial, operational, and people objectives.

The role requires a visionary leader who takes ownership, anticipates guest needs, and creates memorable moments through thoughtful service, creativity, and operational excellence.
Key Responsibilities Financial Returns
<ul><li>Prepare, manage, and monitor the departmental business plan and budget with measurable targets in line with hotel objectives.</li>
<li>Coordinate closely with Sales &amp; Marketing to effectively promote recreation, fitness, and wellness products and services.</li>
<li>Monitor financial performance, analyze variances against budget, and implement corrective actions where required.</li>
<li>Develop and implement systems to ensure optimal and efficient use of departmental resources.</li>
<li>Establish procedures to track, control, and report departmental operating costs.</li>
<li>Prepare accurate and timely financial and performance reports.</li>
<li>Ensure integrity and accuracy in all point-of-sale operations and financial transactions.</li>
</ul>People Management
<ul><li>Operate within the company&rsquo;s Human Resource Management System to ensure a productive, motivated, and engaged team.</li>
<li>Plan staffing requirements and manage recruitment in line with company policies and guidelines.</li>
<li>Design and deliver comprehensive orientation and onboarding programs for new colleagues.</li>
<li>Develop, maintain, and enforce guest-focused departmental standards, policies, and procedures.</li>
<li>Conduct training needs analysis and design, implement, and deliver relevant training programs.</li>
<li>Identify high-potential colleagues and actively support their professional development.</li>
<li>Plan and manage bonus, commission, and incentive schemes in alignment with hotel standards and marketing budgets.</li>
<li>Maintain remuneration structures aligned with financial and business objectives.</li>
<li>Maintain accurate training records for all team members.</li>
<li>Conduct probation reviews and formal performance appraisals in accordance with company guidelines.</li>
<li>Coach, counsel, and discipline colleagues constructively to enhance performance and engagement.</li>
<li>Approve leave requests while balancing operational requirements and business fluctuations.</li>
<li>Foster open communication and positive working relationships across departments.</li>
</ul>Guest Experience
<ul><li>Ensure exceptional setup, maintenance, and operation of all recreation facilities including pools, beach, and health club.</li>
<li>Deliver attentive, personalized, and prompt service at all times to exceed guest expectations.</li>
<li>Design and implement creative, engaging, and value-added recreational activities for resort guests.</li>
<li>Source and manage external entertainment and activity providers to offer unique experiences that differentiate the resort from competitors.</li>
<li>Personally engage with guests by responding promptly and professionally to requests and feedback.</li>
<li>Follow up to ensure guest satisfaction and proactively enhance services based on guest feedback.</li>
</ul>Accountability
<ul><li>Provide visionary leadership and overall accountability for the resort&rsquo;s recreation operations.</li>
<li>Ensure the delivery of a healthy, enjoyable, and memorable experience for all resort guests and visitors.</li>
<li>Uphold InterContinental Hotels &amp; Resorts&reg; brand standards while driving innovation and excellence across all recreation services.</li>
</ul>
QUALIFICATIONS AND REQUIREMENTS
<ul>
<li>Bachelor&rsquo;s degree / higher education qualification
</li><li>Qualifications in Leisure Management from a reputable institute</li>
<li>3 to 5 years leadership, pre- opening experience of a luxury recreation facility of a five-star resort</li>
</ul>
In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.

So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking &quot;Apply Online&quot;.

We are an equal opportunity employer.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Recreation Manager at InterContinental Fujairah Resort

Kalispel Tribe of Indians

Hiring Preference
 The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug-free workplace. All applicants are subject to drug testing at the time of hire and unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.
 Kalispel Hospitality
 We expect that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs:
 CORE PURPOSE
 We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.
 CORE VALUES
 We Take Pride in Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, take ownership, and put others first.
 Everyone is Welcome Here. Respect and honor all guests, use sincere "thank you" and "goodbye," and use guest names.
 We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.
 Summary of functions
 The Resort Experience Project Coordinator's primary responsibility is to complete holiday décor furnishings, art, and floral/landscape projects determined by the Resort Experience Manager. Appropriate for each season and specialty events. To create an exceptional resort guest experience at the NQRC campus, including the RV Park and the Plaza. Develop operational plan of Questmas Village, Glice Rink, Fourth of July event and special events as determined by the Resort Experience project manager. Effectively collaborate with internal gaming promotion team and Food and Beverage team to design displays for all current special events.
 Essential duties and responsibilities
 <ul>
<li>Ensures compliance with the Kalispel Tribe of Indians- Internal Controls and Northern Quest Policies and Procedures.</li>
<li>Assist with event concept building and theme development.</li>
<li>Establish and maintain relationships with external vendors as needed.</li>
<li>Work with customers and external vendors to address scheduling and any potential problems.</li>
<li>Maintain and inventory event supplies.</li>
<li>Maintain rental schedule/calendar.</li>
<li>Work with all partners on all applicable details and aspects of the project and/or event, including but not limited to showing the venues and specific areas where décor or event will occur.</li>
<li>Be capable of performing set up and tear down duties for events if required.</li>
<li>Order and maintain all project and event inventory.</li>
<li>Source, secure and maintain necessary departments for supportive implementation.</li>
<li>Assist with all other event preparation, from inception from the day of execution to post-event wrap up.</li>
<li>Assist Resort Experience Culture Project Coordinator with set up and tear down of all special displays.</li>
<li>Assist Questmas Village and Glice Rink management team with operational support as needed.</li>
<li>May require the use of basic non powered tools as necessary for completing display installation.</li>
<li>Perform any task deemed necessary by management.</li>
<li>Verifying accuracy of vendor invoices, preparing, and submitting for payment.</li>
<li>Follow up with accounting to verify all account payable requests have been processes.</li>
<li>Verifying contracts and agreements with Kalispel Tribe’s legal department for each required project.</li>
<li>Vetting contracts and agreements with Tribe’s legal department for each required project.</li>
<li>Local travel may be required for special project demands.</li>
<li>Attend all required meetings and training sessions.</li>
<li>Responsible for maintaining a consistent attendance record.</li>
<li>May be required to be a panelist for the Internal Review Hearings.</li>
</ul>
This job description does not list all the duties of this position. You may be instructed by management to perform other duties as assigned to ensure an exceptional guest experience.
 Due to the cyclical nature of the resort industry, this position is required to work varying schedules to reflect the business needs and demands.
 
Supervisory Responsibilities
 <ul>
<li>This position has no employee supervisory responsibilities.</li>
</ul>
Education
 <ul>
<li>High School diploma or general education degree (GED)</li>
<li>Must have a minimum of 2 years’ experience of in décor design and event planning for resort/hospitality venue</li>
<li>Familiar with industry trends across the resort/hospitality industry.</li>
</ul>
Skills
 <ul>
<li>Computer literate with working knowledge of Microsoft programs and project management computer software.</li>
<li>Excellent guest service, organizational, communication, and interpersonal skills.</li>
<li>Ability to communicate with proper grammar pleasantly.</li>
<li>Effective written and verbal communication.</li>
<li>Ability to conduct and keep accurate inventories.</li>
<li>Ability to compute basic mathematical computations.</li>
<li>Ability to accurately request, input, and access data on the computer.</li>
<li>Ability to perform job functions with minimal supervision.</li>
<li>Ability to promote positive relations with all individuals and departments.</li>
<li>Ability to prioritize, organize and follow up.</li>
<li>Ability to focus attention on details.</li>
</ul>
Physical Demands
 <ul>
<li>Requires the ability to lift and move objects weighing over 50lbs.</li>
<li>Constantly requires the ability to give and receive detailed information through verbal communication.</li>
<li>Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.</li>
<li>Constantly requires working with fingers rather than the whole hand or arm.</li>
<li>Constantly requires repetitive movement of the wrists, hands and/or fingers.</li>
<li>Often requires walking or moving about to accomplish tasks.</li>
<li>Occasionally requires standing and/or sitting for sustained periods of time.</li>
<li>Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.</li>
<li>Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.</li>
<li>Occasionally requires stooping which entails the use of the lower extremities and back muscles.</li>
<li>Infrequently requires crouching.</li>
<li>Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.</li>
</ul>
Certificates, Licenses, Regulations
 <ul>
<li>Valid driver license</li>
<li>Kalispel Tribe Work Permit level II.</li>
<li>Forklift certification. (Must have certification within 90 days of hire)*</li>
</ul>
CONFLICT OF INTEREST: 
Each employee must demonstrate personal integrity and is charged with the responsibility to serve and represent the Kalispel Tribe professionally. All employees shall refrain from any private business or activity, which might cause their personal interest to conflict with or affect the impartial discharge of their duties to the Kalispel Tribe of Indians. Employees must appear free of any activity, agreement, business investment, or interest in situations that may interfere with that.
 
Equal Opportunity Employer
 This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Resort Experience Project Coordinator

Raffles

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
THE POSITION
The incumbent in this position is responsible for following up to materialize the budgeted revenues of all segments. The position focuses on hotel's national and international accounts in terms of individual bookings.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>Ensure all reservation enquires are professionally, and promptly handled and that there is no loss of business</li><li>Conduct training to existing and new agents in the team to maintain and improve reservation selling skills</li><li>Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction</li><li>Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings</li><li>Track calls using standard call conversion sheets and report results daily, weekly and monthly</li><li>Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level</li><li>Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required</li><li>Maintain administration procedures, as per company and Hotel standards; this includes all reservations and requests are confirmed with in 24 hours, no show charges are validated and sent to Finance for posting, filing system is maintained, and new ones set up; fax machine is checked and correspondence is placed in the applicable place(s)</li><li>Conduct annual reviews, recommend appropriate succession plan for Employee(s) development in order to ensure the sustainability of the reservation department; provide suggestion for improvement, and identify barriers to its success, and ways to overcome these</li><li>Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is maintained, and that all requirements are followed</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>Creativity, Stress Management, Self-Development, Listening and Oral Skills</li><li>Ability to handle multiple tasks</li><li>Ability to delegate and organize work flow</li><li>Ability to meet deadlines consistently</li><li>Leadership skills</li><li>Managing, training and instructing skills</li></ul> 
QUALIFICATIONS<ul><li>Degree/Diploma in Training and Development or Hotel Management</li><li>Working knowledge of Opera, Microsoft Office.</li></ul> 
EXPERIENCE<ul><li>Minimum 3 years experience in Hotel or Resort.</li><li>Luxury hotel or resort background preferred</li><li>Understands the local culture and have worked in the region.</li></ul> 
Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Reservations Manager - Raffles The Red Sea

Search 10000+ Resort manager jobs near you this December. New roles added regularly across leading industries. Apply today.

10000 resort manager jobs NEAR_ME

Night Resort Assistant Manager

Assistant General Manager

Assistant Manager Real Estate Pakistan's First Beach Club Resort

Assistant General Manager

Recreation Manager at InterContinental Fujairah Resort

Resort Experience Project Coordinator

Reservations Manager - Raffles The Red Sea