resort manager

Pet Paradise

<div>Description
WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding, and the benefits we offer are top notch. If you have a pet of your own, they can enjoy complimentary Pet Day Camp and Boarding, as well as discounts on grooming and veterinary care at all of our locations and clinics.
We are looking for a Resort Manager to lead our team at our Coconut Creek location!
The Resort Manager leads the daily operations of the resort, including staff oversight, customer experience, sales performance, and focusing on our pet guests&rsquo; care and safety.
ESSENTIAL FUNCTIONS OF OUR RESORT MANAGER INCLUDE:
<ul><li>Leading the resort team through daily operations by maintaining standards of conduct, cleanliness, and safety</li><li>
Managing resort staffing by creating schedules, communicating staffing needs, adjusting schedules based on customer volume, adhering to labor budgets, and submitting timely payroll</li><li>
Evaluating staffing levels, opening necessary requisitions, interviewing and providing candidate feedback, and overseeing resort hiring and terminations</li><li>
Training and coaching resort team members based on company standards, policies, and procedures, delivering feedback in a constructive manner and promoting a collaborative environment</li><li>
Recognizing talented team members and developing them for growth within the company through our internal leadership development programs</li><li>
Keeping a high-level of communication through resort, regional, and corporate teams regarding resort operations and partnering with maintenance crew on any building or facility issues</li><li>
Ensuring resort&rsquo;s compliance with all operational, safety, and related reporting protocols</li><li>
Maintaining excellent customer service metrics such as NPS (Net Promoter Score) and reviews on Google and social media</li><li>
Utilizing financial tools and analyzing financial reports to identify and address trends and issues in sales and performance</li><li>
Managing labor and other resort costs, including but not limited to maintaining an appropriate supply inventory, while adhering to pre-established budgets</li><li>
Calling customers before and after reservations and handling resort-level customer escalations</li><li>
Organizing and maintaining policies and procedures for both back-of-house and front-of-house operations</li><li>
Assisting new and current team members in completing their required courses and training guides, while also providing ongoing coaching and development</li><li>
Preparing and delivering annual performance reviews to team members on a timely basis</li><li>
Staying on top of email, phone, and other forms of operations, veterinary, and corporate communication, disseminating information to resort team as needed</li><li>
Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive &ldquo;off&rdquo; days from week to week</li><li>
Working onsite at the resort at least 3-4 weekend days per month and on holidays</li></ul> 
QUALIFICATIONS TO BE A RESORT MANAGER:<ul><li>
3-5 years of experience in a management role overseeing at least 20 to 30 employees</li><li>
Strong leadership, communication, and collaboration skills including the ability to guide, direct, and motivate employees</li><li>
Must have experience with interviewing, hiring, evaluating candidates, and assessing employee performance</li><li>
Excellent organizational, time management, prioritization, and multitasking skills</li><li>
Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs</li><li>
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times</li><li>
Valid driver&rsquo;s license and working motor vehicle</li></ul> 
EDUCATION AND EXPERIENCE<ul><li>
Associate&rsquo;s degree or equivalent from two-year college or technical school; or minimum two years related experience with strong training skills</li><li>
Previous experience in animal care or other related field preferred</li><li>
Prior management experience in retail, restaurant, hospitality operations or similar</li><li>
Basic skills with common computer software, including Microsoft Office Suite</li></ul>
Perks &amp; Benefits:<ul><li>
Complimentary Pet Day Camp &ndash; Bring your dog with you to work!
</li><li>30 Days of Complimentary Pet Boarding (non-holidays)</li><li>
On-demand pay with DailyPay</li><li>
Discounted Veterinary Care and Grooming Services (per location)</li><li>
Dog/Cat Adoption Assistance</li><li>
Fitness Reimbursement</li><li>
Paid Time Off</li><li>
401(k) with company match</li><li>
Health, Dental and Vision Insurance</li></ul>
We also offer several career development paths for resort team members, including our management training program, &ldquo;Unleashed Leadership Academy,&rdquo; our Grooming Academy that provides scholarships and training for associates to become Groomers, and our newest offering, our Dog Training Academy, which trains and certifies employees to become dog trainers. All managers and associates benefit from ongoing development and have the opportunity to continually enhance and diversify your skills. Working with pets is not always easy, but we love what we do and care about giving our employees the tools to grow and succeed!
ABOUT PET PARADISE 
Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in ten states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States. 
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin</div>

Resort Manager

<div>Description
WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding, and the benefits we offer are top notch. If you have a pet of your own, they can enjoy complimentary Pet Day Camp and Boarding, as well as discounts on grooming and veterinary care at all of our locations and clinics.
We are looking for a Resort Manager to lead our team at our Ormond Beach location!
The Resort Manager leads the daily operations of the resort, including staff oversight, customer experience, sales performance, and focusing on our pet guests&rsquo; care and safety.
ESSENTIAL FUNCTIONS OF OUR RESORT MANAGER INCLUDE:
<ul><li>Leading the resort team through daily operations by maintaining standards of conduct, cleanliness, and safety</li><li>
Managing resort staffing by creating schedules, communicating staffing needs, adjusting schedules based on customer volume, adhering to labor budgets, and submitting timely payroll</li><li>
Evaluating staffing levels, opening necessary requisitions, interviewing and providing candidate feedback, and overseeing resort hiring and terminations</li><li>
Training and coaching resort team members based on company standards, policies, and procedures, delivering feedback in a constructive manner and promoting a collaborative environment</li><li>
Recognizing talented team members and developing them for growth within the company through our internal leadership development programs</li><li>
Keeping a high-level of communication through resort, regional, and corporate teams regarding resort operations and partnering with maintenance crew on any building or facility issues</li><li>
Ensuring resort&rsquo;s compliance with all operational, safety, and related reporting protocols</li><li>
Maintaining excellent customer service metrics such as NPS (Net Promoter Score) and reviews on Google and social media</li><li>
Utilizing financial tools and analyzing financial reports to identify and address trends and issues in sales and performance</li><li>
Managing labor and other resort costs, including but not limited to maintaining an appropriate supply inventory, while adhering to pre-established budgets</li><li>
Calling customers before and after reservations and handling resort-level customer escalations</li><li>
Organizing and maintaining policies and procedures for both back-of-house and front-of-house operations</li><li>
Assisting new and current team members in completing their required courses and training guides, while also providing ongoing coaching and development</li><li>
Preparing and delivering annual performance reviews to team members on a timely basis</li><li>
Staying on top of email, phone, and other forms of operations, veterinary, and corporate communication, disseminating information to resort team as needed</li><li>
Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive &ldquo;off&rdquo; days from week to week</li><li>
Working onsite at the resort at least 3-4 weekend days per month and on holidays</li></ul> 
QUALIFICATIONS TO BE A RESORT MANAGER:<ul><li>
3-5 years of experience in a management role overseeing at least 20 to 30 employees</li><li>
Strong leadership, communication, and collaboration skills including the ability to guide, direct, and motivate employees</li><li>
Must have experience with interviewing, hiring, evaluating candidates, and assessing employee performance</li><li>
Excellent organizational, time management, prioritization, and multitasking skills</li><li>
Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs</li><li>
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times</li><li>
Valid driver&rsquo;s license and working motor vehicle</li></ul> 
EDUCATION AND EXPERIENCE<ul><li>
Associate&rsquo;s degree or equivalent from two-year college or technical school; or minimum two years related experience with strong training skills</li><li>
Previous experience in animal care or other related field preferred</li><li>
Prior management experience in retail, restaurant, hospitality operations or similar</li><li>
Basic skills with common computer software, including Microsoft Office Suite</li></ul>
Perks &amp; Benefits:<ul><li>
Complimentary Pet Day Camp &ndash; Bring your dog with you to work!
</li><li>30 Days of Complimentary Pet Boarding (non-holidays)</li><li>
On-demand pay with DailyPay</li><li>
Discounted Veterinary Care and Grooming Services (per location)</li><li>
Dog/Cat Adoption Assistance</li><li>
Fitness Reimbursement</li><li>
Paid Time Off</li><li>
401(k) with company match</li><li>
Health, Dental and Vision Insurance</li></ul>
We also offer several career development paths for resort team members, including our management training program, &ldquo;Unleashed Leadership Academy,&rdquo; our Grooming Academy that provides scholarships and training for associates to become Groomers, and our newest offering, our Dog Training Academy, which trains and certifies employees to become dog trainers. All managers and associates benefit from ongoing development and have the opportunity to continually enhance and diversify your skills. Working with pets is not always easy, but we love what we do and care about giving our employees the tools to grow and succeed!
ABOUT PET PARADISE 
Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in ten states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States. 
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin</div>

The Littlearth Group

Job Summary:The Resort Manager is responsible for the overall management and smooth operation of the resort, ensuring exceptional guest experiences, operational efficiency, profitability, and compliance with quality and safety standards. This role oversees all departments&mdash;including front office, housekeeping, F&amp;B, maintenance, and recreation&mdash;to deliver superior hospitality and service excellence.Key Responsibilities:1. Operations Management<ul><li>Oversee daily operations across all resort departments to ensure seamless guest service.</li><li>Implement and monitor Standard Operating Procedures (SOPs) in every department.</li><li>Coordinate with department heads to achieve operational targets and maintain resort standards.</li><li>Conduct regular inspections of guest areas, restaurants, and facilities for upkeep and quality.</li></ul>2. Guest Experience<ul><li>Ensure the highest level of guest satisfaction by maintaining service excellence.</li><li>Handle guest complaints and feedback professionally and efficiently.</li><li>Develop guest engagement programs and personalized service strategies to enhance loyalty.</li></ul>3. Financial Management<ul><li>Prepare and manage resort budgets, forecasts, and financial performance reports.</li><li>Monitor revenue streams, control costs, and optimize profitability.</li><li>Ensure effective inventory and resource management across all departments.</li></ul>4. Staff Leadership &amp; Development<ul><li>Lead, train, and motivate departmental managers and resort staff.</li><li>Foster a positive, team-oriented work environment that aligns with company values.</li><li>Conduct regular meetings, appraisals, and skill development initiatives.</li></ul>5. Sales, Marketing &amp; Business Growth<ul><li>Collaborate with the sales and marketing team to drive occupancy, events, and promotions.</li><li>Develop strategies for attracting new clientele and retaining existing guests.</li><li>Represent the resort at hospitality events, trade shows, and community engagements.</li></ul>6. Safety, Compliance &amp; Sustainability<ul><li>Ensure compliance with all statutory regulations, including labor, safety, and environmental laws.</li><li>Maintain health, safety, and hygiene standards across the property.</li><li>Promote sustainable practices in energy use, waste management, and community involvement.</li></ul>7. Reporting &amp; Coordination<ul><li>Prepare regular reports on operations, financial performance, and guest satisfaction.</li><li>Coordinate with the corporate office or ownership on policies, procedures, and strategic initiatives.</li><li>Ensure smooth communication between all resort departments.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree / Diploma in Hotel or Resort Management.</li><li>12&ndash;15 years of experience in hospitality management, with at least 6 years in a leadership role.</li><li>Strong understanding of resort operations, guest services, and financial management.</li><li>Excellent leadership, communication, and decision-making skills.</li><li>Proficiency in hotel management software (e.g., Opera, IDS, Protel) and MS Office.</li></ul>Key Competencies:<ul><li>Leadership and team management</li><li>Guest-oriented mindset</li><li>Financial and business acumen</li><li>Problem-solving and decision-making</li><li>Strategic planning and operational excellence</li></ul>Job Types: Full-time, PermanentPay: &#8377;60,000.00 - &#8377;80,000.00 per monthWork Location: In person

HHM Hotels

<div><div>Opportunity: Resort Manager

The Palm Beach Marriott Singer Island Beach Resort and Spa is seeking an accomplished Resort Manager to help lead the day-to-day operations of this premier resort, ensuring exceptional guest service, operational excellence, and team engagement consistent with the brand standards.

This role is ideal for an operational leader who thrives in a high-performing environment and excels at developing people, elevating service culture, and delivering strong financial results.

Your Growth Path

General Manager &ndash; Regional Director of Operations &ndash; Vice President of Operations

Your Focuses

Leadership
<ul>
<li>Lead, inspire, and mentor a diverse team of department heads, cultivating a culture of collaboration, innovation, and accountability.</li>
<li>Set clear expectations and provide the guidance necessary to achieve exceptional performance.</li>
</ul>
Guest Experience
<ul>
<li>Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.</li>
<li>Continuously seek opportunities to enhance guest interactions and exceed expectations.</li>
</ul>
Financial Performance
<ul>
<li>Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.</li>
<li>Monitor financial performance through regular analysis and implement corrective actions as needed.</li>
</ul>
Operational Excellence
<ul>
<li>Maintain a seamless and efficient operation by overseeing all aspects of resort management, including front office, housekeeping, and valet.</li>
<li>Implement best practices to uphold quality and safety standards.</li>
<li>Follow sustainability guidelines and practices.</li>
</ul>
Community Engagement
<ul>
<li>Establish strong relationships within the community.</li>
<li>Act as a brand ambassador and maintain a positive public image.</li>
</ul>
Strategic Planning
<ul><li>
Collaborate with executive leadership to develop and execute long-term strategies that align with company objectives and drive sustainable growth.</li></ul>

Employee Development
<ul><li>Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.</li></ul>

Your Background and Skills
<ul><li>Associate or Bachelor&rsquo;s Degree in Business, Hospitality or a related field is preferred.</li>
<li>Marriott branded experience is strongly preferred</li>
<li>3+ years as a Manager or similar leadership role in a full-service hotel, preferably a resort setting.</li>
<li>Strong financial acumen and the ability to analyze data, develop budgets, and manage financial performance.</li>
</ul>
HHM Benefits and Perks
<ul>
<li>Medical, Dental and Vision Health Insurance</li>
<li>Paid Time Off</li>
<li>401k Company Match</li>
<li>Free Basic Life Insurance</li>
<li>Travel Discounts</li>
<li>Commuter Transit and Commuter Parking Benefits</li>
<li>Quarterly Bonuses and Incentives</li>
<li>Employee Assistance and Wellness Program</li>
<li>Educational/Professional Development</li>
<li>Technology Reimbursements</li>
</ul>
Work Environment and Context
<ul><li>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.</li>
<li>Occasional travel required.</li>
</ul>
What We Believe

People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It
</div>
Managed by HHM Hotels</div>

KERZNER INTERNATIONAL LIMITED

About The Role As the Resort Manager, you will primarily be focused on ensuring the Front Office and VIP Services are operated to the highest standards and guest service delivery standards and are nothing short of 5 stars for both guests and colleagues. In addition, the direct functionality of the Resort Manager is to ensure a motivated, well informed and enthusiastic team, and to ensure efficient utilization of all service providers, drive and maximize sales of services at every opportunity and guarantee guest satisfaction, driving sales and repeat business by following all leads, encouraging add on sales, ensuring immaculate set up of the entire front services operations, ensuring both top and bottom-line performance. You must act as an ambassador for the resort, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance. You will have an immaculate personal presentation and be passionate about developing the team. In addition, you will be quality-driven, skilled, and confident in handling conflict resolution, positive with keen senses, decisive, and articulate in communication style. Highly organized and used to working in a high-volume operation, you must be very hands-on, highly visible, and approachable and walk the walk when it comes to integrity and leadership.

<div>Description
WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding and the benefits we offer are top notch! If you have a pet of your own, they can enjoy complimentary Pet Day Camp, Boarding and discounts on grooming and veterinary care at all our locations and clinics.
We are looking for an Assistant Manager to join our team at our Houston Hobby Resort in Texas!
Assistant Managers oversee day-to-day operations of the resort and staff, as well as providing direct support to the Resort Manager on a variety of management needs.
ESSENTIAL FUNCTIONS OF OUR ASSISTANT MANAGER INCLUDE:
<ul><li>Overseeing daily operations of the resort by maintaining standards of conduct, cleanliness, and safety</li><li>
Managing resort labor, which may include but not be limited to creating and posting staff schedules, reviewing and approving timecards, and controlling labor hours to align with business needs</li><li>
Communicating recruitment needs to operations management and HR, and interviewing, hiring and onboarding new resort employees</li><li>
Supervising, training and coaching team members on company standards, policies and procedures, while also identifying high performers and developing them for growth within the company</li><li>
Motivating and teaching resort staff to be successful in their roles by delivering premier service to pet guests and their parents in a safe, clean, fun atmosphere</li><li>
Fostering open communication throughout the resort, including with regional and corporate teams, regarding resort operations, as well as partnering with regional maintenance crew on any building issues</li><li>
Supporting new and current team members with completion of required courses and other training</li><li>
Documenting and delivering employee corrective actions and terminations, when necessary</li><li>
Maintaining appropriate inventory of supplies, performing walk-throughs, managing lodging calendars, leading meetings, and performing other recurring Manager on Duty (MOD) obligations</li><li>
Maintaining excellent customer service metrics such as Net Promoter Score (NPS) and reviews on Google and other social media sites</li><li>
Speaking with customers if they have concerns, questions or complaints, maintaining a high level of professionalism, care and concern</li><li>
Developing methods and procedures to increase sales, promote new business, retain current customer base, and attract new customers</li><li>
Performing resort opening and/or closing duties, and other tasks as assigned</li><li>
Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive &ldquo;off&rdquo; days from week to week</li><li>
Working onsite at the resort at least 3-4 weekend days per month and on holidays</li></ul>
QUALIFICATIONS TO BE AN ASSISTANT MANAGER:<ul><li>
One to two years&rsquo; experience in a supervisor or management role</li><li>
Strong leadership, communication, and collaboration skills including the ability to guide, direct, and motivate employees</li><li>
Ability to resolve conflict and negotiate with others</li><li>
Detail-oriented and focused on results, including a desire to ensure all goals are met or exceeded</li><li>
Ability to develop and train staff, build relationships and utilize skills of staff most appropriately</li><li>
Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs</li><li>
Comfortable working in front of house and back of house roles within the resort</li><li>
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times</li><li>
Valid driver&rsquo;s license and working motor vehicle</li></ul>
REQUIRED EDUCATION AND EXPERIENCE<ul><li>
High school diploma or GED; or 1-2 years related experience and/or training; or equivalent combination of education and experience</li><li>
Prior leadership experience in retail, restaurant, hospitality operations or similar</li><li>
Previous experience in animal care or other related fields preferred</li><li>
Basic skills with common computer software, including Microsoft Office Suite</li><li>
Prior experience with staffing and training preferred</li></ul>
Perks &amp; Benefits:<ul><li>
Complimentary Pet Day Camp &ndash; Bring your dog with you to work!
</li><li>30 Days of Complimentary Pet Boarding (non-holidays)</li><li>
On-demand pay with DailyPay</li><li>
Discounted Veterinary Care and Grooming Services (per location)</li><li>
Dog/Cat Adoption Assistance</li><li>
Fitness Reimbursement</li><li>
Paid Time Off</li><li>
401(k) with company match</li><li>
Health, Dental and Vision Insurance</li></ul> 
We also offer several career development paths for resort team members, including our management training program, &ldquo;Unleashed Leadership Academy,&rdquo; our Grooming Academy that provides scholarships and training for associates to become Groomers, and our newest offering, our Dog Training Academy, which trains and certifies employees to become dog trainers. All managers and associates benefit from ongoing development and have the opportunity to continually enhance and diversify your skills. Working with pets is not always easy, but we love what we do and care about giving our employees the tools to grow and succeed!
ABOUT PET PARADISE 
Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in eleven states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States. 
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin</div>

Assistant Resort Manager

<div>Description 
 
 
WE ARE PET PEOPLE! 
At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding, and the perks and benefits we offer are top notch. If you have a pet of your own, they can enjoy complimentary Pet Day Camp and Boarding, as well as discounts on grooming and veterinary care at all of our locations and clinics. 
We are currently looking for an additional Resort Manager in the Palm Beach, FL area. 
Please note this role may require mobility. Qualified candidates will be open to travel according to business needs. 
The Resort Manager will lead the daily operations of the resort, including staff oversight, customer experience, sales performance, and focusing on our pet guests&rsquo; care and safety. 
ESSENTIAL FUNCTIONS OF OUR RESORT MANAGER ROLE INCLUDE: 
<ul><li>
Leading the resort team through daily operations by maintaining standards of conduct, cleanliness, and safety</li><li>
Managing resort staffing by creating schedules, communicating staffing needs, adjusting schedules based on customer volume, adhering to labor budgets, and submitting timely payroll</li><li>
Evaluating staffing levels, opening necessary requisitions, interviewing and providing candidate feedback, and overseeing resort hiring and terminations</li><li>
Training and coaching resort team members based on company standards, policies, and procedures, delivering feedback in a constructive manner and promoting a collaborative environment</li><li>
Recognizing talented team members and developing them for growth within the company through our internal leadership development programs</li><li>
Keeping a high-level of communication through resort, regional, and corporate teams regarding resort operations and partnering with maintenance crew on any building or facility issues</li><li>
Ensuring resort&rsquo;s compliance with all operational, safety, and related reporting protocols</li><li>
Maintaining excellent customer service metrics such as NPS (Net Promoter Score) and reviews on Google and social media</li><li>
Utilizing financial tools and analyzing financial reports to identify and address trends and issues in sales and performance</li><li>
Managing labor and other resort costs, including but not limited to maintaining an appropriate supply inventory, while adhering to pre-established budgets</li><li>
Calling customers before and after reservations and handling resort-level customer escalations</li><li>
Organizing and maintaining policies and procedures for both back-of-house and front-of-house operations</li><li>
Assisting new and current team members in completing their required courses and training guides, while also providing ongoing coaching and development</li><li>
Preparing and delivering annual performance reviews to team members on a timely basis</li><li>
Staying on top of email, phone, and other forms of operations, veterinary, and corporate communication, disseminating information to resort team as needed</li><li>
Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive &ldquo;off&rdquo; days from week to week</li><li>
Working onsite at the resort at least 3-4 weekend days per month and on holidays</li></ul> 
QUALIFICATIONS TO BE A RESORT MANAGER: 
<ul><li>
3-5 years of experience in a management role overseeing at least 20 to 30 employees</li><li>
Bachelor&rsquo;s or Associate&rsquo;s degree (or equivalent) is preferred</li><li>
Strong leadership, communication, and collaboration skills, including the ability to manage, train, guide, and motivate employees</li><li>
Prior experience with interviewing, hiring, evaluating candidates, and assessing employee performance</li><li>
Previous leadership experience in animal care, retail, restaurant, hospitality operations, or similar</li><li>
Excellent organizational, time management, prioritization, and multitasking skills</li><li>
Skilled with common computer software, including Microsoft Office Suite (Outlook, Word, Excel)</li><li>
Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs</li><li>
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times</li><li>
Valid driver&rsquo;s license and working motor vehicle</li></ul> 
Check out our Perks &amp; Benefits! 
<ul><li>
Complimentary Pet Day Camp &ndash; Bring your dog with you to work!</li><li>
30 Days of Complimentary Pet Boarding (non-holidays)</li><li>
On-demand pay with DailyPay</li><li>
Discounted Veterinary Care and Grooming Services (per location)</li><li>
Dog/Cat Adoption Assistance</li><li>
Fitness Reimbursement</li><li>
Paid Time Off</li><li>
401(k) with company match</li><li>
Health (with company-funded HSA option), Dental and Vision Insurance</li></ul> 
ABOUT PET PARADISE
Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in ten states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States. 
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin</div>

Resort Manager - Palm Beach Area

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