retail banker

Emirates Islamic

<div>Organization Unit Purpose
The unit is responsible for acquiring business for the Retail Bank, managing relationships, and driving the growth of the retail portfolio. It serves as a key channel for onboarding new-to-bank customers and identifying opportunities to provide Shari&rsquo;a-compliant product for Personal Finance solutions. Our goal is to enhance financial well-being, build lasting relationships, and drive customer satisfaction through exceptional service and personalized Islamic banking solutions.
Job Purpose
Retail Banking role drives the acquisition and growth of retail banking relationships by promoting Personal Finance products. The role focuses on building strong partnerships, understanding employees&rsquo; financial needs, and delivering tailored Shari&rsquo;a -compliant tailored banking solutions to enhance customer satisfaction and achieve sales targets for Emirates Islamic Bank
What You Will Be Doing
Relationship Management: Develop and maintain strong relationships with assigned corporate partners and individual clients to promote Shari&rsquo;a-compliant products.
Business Development: Identify new corporate accounts and individual opportunities for onboarding customers seeking specialized financing solutions.
Targeted Cross-selling: Achieve Cross selling targets of non-assigned products and services to contribute to the revenues and market presence.
Compliance &amp; Protection: Comply with all approved policies, procedures, and Islamic banking norms to protect the organizations and the customer&rsquo;s interests throughout the loan and card application process.
Service Excellence &amp; Targets: Remain accountable for achieving sales targets for Personal Finance while ensuring high standards of customer service and monitoring client satisfaction levels .
Market Awareness: Stay updates on market trends, competitor offerings for financing products, and evolving customer needs within the UAE retail banking sector.
Expert Advisory: Provide professional and expert advice on Personal Finance product to customers ensuring all business leads are effectively realized.
What are we looking for:
<ul><li>Bachelor&rsquo;s degree holder or its equivalent
</li><li>At least 1 year&rsquo; UAE banking sales experience
</li><li>Possesses in depth knowledge of the various dimensions of the market industry and good understanding of policies &amp; their implications.
</li><li>Has the ability to explore new markets and customers within the assigned territory to enhance sales volumes.
</li><li>Has proven record in achieving Cross selling targets of non-assigned products and services to contribute to the revenues and market presence.
</li><li>Experience in creating and building customer awareness about new products through mailers, personal visits to prospective business.
</li>Excellent communication skills, result oriented, analytical thinking, capable of developing others, good public relations, perseverance. 
<li>
</li></ul>Please note : This is a talent pool position. We are inviting expressions of interest from qualified candidates for potential future opportunities. By joining our talent pool, you allow us to connect with you in advance and reach out when a suitable role becomes available.</div>

Retail Banking Executive - Personal Finance

Perfume Unlimited LLC

Job SummaryWe are seeking an experienced and results-driven Retail Manager to oversee retail operations, drive sales performance, and ensure exceptional customer service across assigned stores. The ideal candidate will be responsible for leading store teams, achieving business targets, maintaining operational excellence, and ensuring compliance with company policies and brand standards.Key Responsibilities<ul><li>Oversee the daily operations of assigned retail stores to ensure smooth and efficient business performance.</li><li>Drive sales growth by achieving monthly, quarterly, and annual sales targets.</li><li>Monitor store performance through sales analysis, KPIs, and productivity reports.</li><li>Lead, coach, motivate, and develop Store Managers and retail staff to maximize performance.</li><li>Ensure high standards of customer service and promptly resolve customer complaints.</li><li>Conduct regular store visits to ensure compliance with company policies, SOPs, and brand standards.</li><li>Ensure visual merchandising standards are consistently maintained across all stores.</li><li>Monitor inventory levels, stock movements, and coordinate with the warehouse to maintain optimum stock availability.</li><li>Review sales, inventory, and operational reports and provide recommendations for business improvement.</li><li>Manage store staffing requirements, employee attendance, scheduling, and performance evaluations.</li><li>Coordinate promotional campaigns, product launches, and seasonal activities with the marketing team.</li><li>Control operational expenses and ensure cost-effective store management.</li><li>Ensure compliance with cash handling procedures, security policies, and health &amp; safety regulations.</li><li>Collaborate with the HR Department on recruitment, onboarding, training, disciplinary matters, and employee engagement.</li><li>Maintain regular communication with Head Office by providing operational updates, reports, and business insights.</li><li>Identify opportunities to improve customer experience, operational efficiency, and overall profitability.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.</li><li>Minimum 5&ndash;8 years of experience in retail operations, with at least 3 years in a Retail Manager or similar leadership role.</li><li>Strong leadership, people management, and coaching skills.</li><li>Proven track record of achieving sales targets and driving business growth.</li><li>Excellent analytical, problem-solving, and decision-making abilities.</li><li>Strong knowledge of retail operations, inventory management, and visual merchandising.</li><li>Proficiency in Microsoft Office and retail POS/ERP systems.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work under pressure and manage multiple store operations.</li><li>Valid UAE driving license is an advantage.</li><li>Immediate joiners are highly preferred.</li></ul>Key Competencies<ul><li>Leadership &amp; Team Management</li><li>Retail Operations</li><li>Sales &amp; Business Development</li><li>Customer Service Excellence</li><li>Inventory &amp; Stock Management</li><li>Performance Management</li><li>Business Analysis &amp; Reporting</li><li>Communication &amp; Interpersonal Skills</li><li>Problem Solving &amp; Decision Making</li><li>Time Management</li></ul>Pay: Up to AED15,000.00 per monthWork Location: In person

Retail Manager (Perfume and Cosmetics Experience Only)

MINDERA

<div>We are looking for an experienced Retail Technology Director to strengthen our retail technology capability and help grow our work across existing and prospective client accounts. 
This is a senior, client-facing role for someone who combines credible technology leadership with strong commercial instincts. You will work with senior retail stakeholders to understand their challenges, shape technology strategies and identify opportunities that can be developed into valuable programmes of work. 
You will provide strategic technology leadership across areas including digital commerce, data, AI, automation, platforms and retail transformation. You will also work closely with our client engagement, commercial and delivery teams to develop propositions, shape solutions and support opportunities from initial conversation through to delivery. 
This is not a traditional internal CTO role. It is best suited to an experienced technology leader or consultant who enjoys working directly with clients, shaping complex opportunities and turning technology strategy into practical outcomes.
This is a contract position with the potential of permanent in the future. The successful candidate will be expected to be onsite 3 days per week in Central London. 
 
 
 
Requirements 
Requirements 
<ul><li>
Significant experience in a senior technology leadership, consulting or advisory role.</li><li>
Strong understanding of retail technology, digital commerce and omnichannel environments.</li><li>
Credibility with senior client stakeholders, including technology and business leaders.</li><li>
Experience shaping technology strategies, roadmaps and complex transformation programmes.</li><li>
Strong commercial judgement and the ability to identify and develop opportunities within client accounts.</li><li>
Evidence of contributing to proposals, business cases and the growth of technology services.</li><li>
Broad understanding of modern technology, including cloud, platforms, integrations, data, AI and automation.</li><li>
Ability to connect business challenges with practical, deliverable technology solutions.</li><li>
Experience working across multidisciplinary commercial, product, engineering and delivery teams.</li><li>
A pragmatic, entrepreneurial and outcomes-focused approach.</li></ul>
Nice to have 
<ul><li>
Leadership experience within retail, consumer, e-commerce or a technology consultancy.</li><li>
Experience across retail platforms such as POS, ERP, CRM, WMS, OMS, payments or customer platforms.</li><li>
A track record of growing existing client relationships through new technology services or programmes.</li><li>
Experience developing propositions around AI, automation, data or digital transformation.</li><li>
An established network across the retail or technology sector.</li><li>
Previous experience within a consultancy, agency, systems integrator or fast-growing technology business.</li></ul></div>

Retail Technology Director - contract - outside IR35

Al-Futtaim

<div>Job Requisition ID: 180777
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the Role 


The Head of Digital will be accountable for the entire Digital operations across all MENA regions to deliver sales and profit targets whilst providing a market-leading customer experience.

The job holder is responsible for developing the current digital operation, ecosystem, and customer journey while spearheading growth and innovation across all digital channels. The role holder will ensure service excellence, operational efficiency, and commercial success while meeting business objectives in line with budget and company business plans for the entire MENA region.

The role holder is responsible for managing all Digital channels including the Retail App, eCommerce websites, Marketplace partnerships, Omnichannel initiatives, and external strategic digital partnerships operating across the UAE, Oman, Bahrain, Qatar, Kuwait, KSA, and Egypt.

The job holder will be responsible for the entire Digital operation from strategy, customer experience, technology, and processes through to trade performance, commercial planning, financial profitability, vendor management, legal compliance, and overall performance in collaboration with the Digital MD and Retail Leadership Team.

The individual will form part of the Retail Leadership Team and operate across all functions to ensure consistency, economies of scale, innovation, and performance across each territory.

This position is critical to the success of the Retail MENA operations which include overall business growth, omnichannel development, customer acquisition and retention, and the continued shift in customer shopping habits. This will be achieved through holding end-to-end P&amp;L accountability and delivering best-in-class digital experiences.

The role is responsible for stakeholder engagement with the Principal, Retail functional leads, Central Retail teams, Technology, and Digital functions. 


What You Will Do

Strategy &amp; Business Development
<ul>
<li><div><ul><li>Develop, build, and lead the Retail Digital Strategy and roadmap for business development.</li>
<li>Focus on expanding brand presence, driving profitable growth, and aligning with group priorities.</li>
<li>Understand digital trends across each region and ensure the business remains relevant, innovative, and competitive.</li>
<li>Continually explore opportunities to enhance customer experience, loyalty, personalization, and data-driven decision-making.</li>
<li>Recognize new commercial opportunities within a retail environment to grow sales and market share.</li>
<li>Build and develop the Digital team, capabilities, and operating model to support future growth.</li></ul></div></li> 
</ul>
Trade &amp; Operations
<ul>
<li><div><ul><li>Manage and trade digital platforms across multiple markets throughout the MENA region.</li>
<li>Ensure digital merchandising excellence across all online channels.</li>
<li>Deliver market-specific solutions that drive localization, customer engagement, and conversion.</li>
<li>Ensure promotional and marketing activities drive sales growth, profitability, and customer loyalty.</li>
<li>Leverage the commercial calendar and business priorities to ensure consistency and operational excellence across territories.</li>
<li>Lead digital platform developments, upgrades, and migrations to enhance capability and customer experience.</li>
<li>Broaden digital footprint through strategic marketplace and third-party partnerships.</li>
<li>Explore new digital channels and business opportunities to drive incremental revenue.</li>
<li>Drive omnichannel initiatives including Click &amp; Collect, Ship from Store, Endless Aisle, and store-integrated digital experiences.</li>
<li>Lead digital-first development for new store openings and customer engagement initiatives.</li>
<li>Drive awareness, adoption, and engagement of digital channels through training, development, and continuous improvement.</li>
<li>Drive customer engagement and feedback through NPS, VOC, analytics, and customer insights across each market.</li>
<li>Ensure operational excellence through monitoring performance metrics, service levels, and customer satisfaction indicators.</li></ul></div></li> 
</ul>
Financial and Business Planning
<ul>
<li><div><ul><li>Manage stakeholders effectively across Retail Operations, Merchandising, Buying, Marketing, Finance, Technology, and Logistics to deliver KPIs in line with the sales plan and budgeted costs.</li>
<li>Build and deliver annual budgets aligned with the business plan.</li>
</ul>
</div></li></ul>Budgets are as below:
<ul>
<li><div><ul><li>eCommerce Website</li>
<li>Retail Mobile Application</li>
<li>Marketplace &amp; Third-Party Partnerships</li>
<li>Omnichannel Initiatives</li>
<li>Customer Acquisition &amp; Digital Marketing Investment</li>
<li>Platform Development &amp; Technology Enhancements</li>
<li>Digital Transformation Projects</li>
<li>Conduct feasibility studies for new markets, channels, and expansion opportunities.</li>
</ul>
</div></li></ul>Projects:
<ul>
<li><div><ul><li>Digital Platform Migration</li>
<li>Omnichannel Transformation</li>
<li>Customer Experience Enhancement Programs</li>
<li>Technology &amp; Automation Initiatives</li>
<li>Marketplace Expansion</li>
<li>New Market Entry Assessments</li>
<li>Identify and deliver new digital initiatives.</li></ul></div></li> 
</ul>
People
<ul>
<li><div><ul><li>Work with HRBP to deliver people solutions that create employee engagement and ensure compliance with HR policies and local legislation.</li>
<li>Develop succession plans to sustain continuity and talent development.</li>
<li>Maintain a training and development programme to ensure the team receives appropriate learning and capability-building opportunities.</li>
<li>Role model Retail and Al-Futtaim Leadership Competencies and Way Behaviours as a senior leader.</li>
<li>Build, coach, and develop teams across each region whilst ensuring a strong talent pipeline.</li>
<li>Ensure clear goals, objectives, and accountabilities are communicated throughout the digital organization.</li>
<li>Drive a &quot;Digital as Usual&quot; mindset throughout the wider Retail business.</li></ul></div></li> 
</ul>
Corporate and Brand
<ul>
<li><div><ul><li>Promote Brand and Corporate Values throughout the Digital function and ways of working across Retail and support functions.</li>
<li>Ensure compliance with all relevant legislation, regulations, security standards, and corporate governance practices.</li>
<li>Partner with Retail functions to develop best practices and maintain effective working relationships.</li>
<li>Regularly and proactively communicate with brand principals and key stakeholders to ensure strong partnerships.</li>
</ul>
</div></li></ul><ul><li>Work with internal and external stakeholders to resolve issues and identify opportunities to improve performance, customer experience, and profitability.</li></ul> 


Required Skills to be Successful
<ul>
<li>Proven track record of success in managing end-to-end Digital operations to budget and timeline.</li>
<li>Strong working knowledge across Digital ecosystems, eCommerce platforms, mobile applications, marketplace operations, and backend integrations.</li>
<li>Strong stakeholder management and engagement skills.</li>
<li>Up-to-date knowledge of digital retail trends, omnichannel best practices, and emerging technologies.</li>
<li>Experience managing and leading teams across multiple locations and markets.</li>
<li>Demonstrated ability to deliver financial budgets and key performance indicators.</li>
<li>Strong understanding of customer insights, analytics, and customer-centric retailing.</li>
<li>Strong leadership and people management skills.</li>
<li>Excellent time management and prioritization skills.</li>
<li>Fact-based, assertive, and respectful decision-making approach.</li>
<li>Strong problem-solving, conflict management, and decision-making capability.</li>
<li>High levels of motivation, resilience, and accountability.</li>
<li>Ability to act as a change agent within the organization.</li>
<li>Strong customer centricity and ownership mindset.</li>
<li>Commitment to continuous improvement and innovation.</li>
<li>Strong commercial and financial acumen.</li>
<li>Competent in MS Office, ERP systems, Digital platforms, and analytics tools.</li>
<li>Experience leading complex multi-country digital and omnichannel operations.</li>
<li>Excellent communication, presentation, and influencing skills.</li></ul> 


What Equips You for the Role
<ul>
<li>Bachelor's Degree in Business, Marketing, Digital Commerce, Retail Management, Technology, or equivalent.</li>
<li>10+ years of experience within Digital Commerce, Omnichannel Retail, eCommerce, Digital Transformation, or related fields.</li>
<li>Significant experience managing all aspects of Digital including Trade, Customer Experience, Commercial Operations, Team Leadership, Training &amp; Development, Process Design, and Operational Management.</li>
<li>Experience building Digital roadmaps, strategy, and transformation plans.</li>
<li>Proven P&amp;L Accountability and ownership.</li>
<li>Strong analytical and problem-solving capability with high attention to detail.</li>
<li>Experience leading regional or multi-country Digital operations within a retail environment.</li>
<li>Demonstrated success driving growth, profitability, customer experience, and digital transformation initiatives.</li></ul> 
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options. 
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;</div>

Head of Digital

Henderson Group

<div><div><div><div><div>Job Req ID: 8282
</div></div></div></div><div><div><div><div>Job Posting Closing Date: Sunday 6th September.
</div></div></div></div><div><div><div><div>Project Assistant (Student Placement)
 
Attractive Salary and Benefits
 
36.5 Hour week
 
Henderson Technology, Antrim Road, Templepatrick
 
12-month Higher Education Placement commencing ASAP 
 
Who are we?
 
Henderson Technology is an award winning UK retail technology provider, best known for its EDGEPoS platform used across forecourt and convenience retail. EDGEPoS brings together point of sale, digital media screens, electronic shelf edge labels (ESELs), and store automation tools into a single, integrated system, helping retailers manage pricing, promotions and in-store content from one place.
 
As the business grows its footprint in digital signage, electronic shelf labelling and store automation, we're expanding our trials into new areas &mdash; including retail media, in-store robotics, and applied AI &mdash; and we're looking for a placement student to join the project team supporting this work. 
 
A look into the role
 
You'll join our Project Team for a 12-month placement, working alongside project managers, developers and retail technology specialists on live trials and pilot programmes. This is a hands-on role: you'll be involved in real projects from day one, not shadowing from the sidelines, supporting the rollout and evaluation of new technology in live retail environments.
<div>The placement centres on three connected areas of work:
 
<ul><li>Retail media &mdash; supporting trials of in-store digital media and screen-based advertising, helping retailers turn shelf edges and screens into media inventory, and assisting with content scheduling, campaign tracking and performance reporting.
</li><li>In-store robotics &mdash; assisting with the setup, monitoring and evaluation of robotic trials in store, including data collection and troubleshooting during pilots.
</li><li>AI trials &mdash; helping test and evaluate applied AI use cases across the EDGEPoS ecosystem, focused on unknown loss reduction, and documenting results for the wider project team.</li></ul></div>
<div>What you&rsquo;ll gain
 
Real ownership of work within live, commercially important trials &mdash; not observation, but genuine contribution.
 
<ul><li>Exposure to the full lifecycle of a retail technology trial, from setup through to evaluation and rollout recommendation.
</li><li>Direct experience with emerging technology in retail media, robotics and AI, in a sector that's moving quickly.
</li><li>Mentoring and support from an experienced project team, plus the chance to build a professional network in retail tech.
</li><li>A strong foundation of practical, project-based experience to bring back into your final year of study. 
 </li></ul></div><div> 
Working as Project Assistant you will:
 
<ul><li>Support project managers with the day-to-day coordination of trial and pilot programmes, including scheduling, documentation and stakeholder communication.
</li><li>Assist with the configuration, testing and monitoring of in-store hardware and software used in retail media, robotics and AI trials.
</li><li>Collect, clean and analyse trial data (e.g. uptime, performance, adoption metrics) and help produce clear reporting for internal and retailer-facing updates.
</li><li>Liaise with internal teams (development, hardware, field services) and occasionally with retail partners to troubleshoot issues during live trials.
</li><li>Help maintain project documentation, including trial plans, test scripts, issue logs and post-trial review notes.
</li><li>Get involved in ad hoc technical tasks &mdash; from basic scripting or data work to hardware testing &mdash; as trials require.
</li><li>Attend project meetings and contribute ideas, questions and observations as a genuine member of the team. 
</li></ul> 
 
Skills for Success
 
 
Joining us as Project Assistant the minimum criteria you&rsquo;ll need is:
 
<ul><li>Currently studying towards a degree in Computer Science, Software Engineering, Information Technology, Data Science, Robotics, or a related discipline.
</li><li>Proficient in the use of Microsoft Office solutions particularly Excel</li></ul></div>
<ul><li>A genuine interest in retail technology, automation, or applied AI &mdash; you don't need direct experience, but you should be curious about how these technologies work in the real world.
</li><li>Full UK driving licence and willingness to travel occasionally to store sites for trial support</li></ul> 
 <div> 
The Attributes you&rsquo;ll need include:
 
<ul><li>Good attention to detail and a methodical approach &mdash; trial work involves careful testing, logging and follow-through.
</li><li>Strong communication skills, written and verbal &mdash; you'll be working across teams and, at times, directly with retail partners.
</li><li>A proactive, hands-on attitude and willingness to learn by doing.
</li></ul></div><div>Desirable Criteria:
 
<ul><li>Exposure to SQL, Python or similar
</li></ul> 
Are we right for you?
 
As part of this role, it will be important that you feel aligned with the values that we live and work by.
 
 
Ambition &ndash; We always strive to be better. We seek new challenges and look for ways to do things better.
 
 
Customer First &ndash; We provide exceptional service. We put customers at the heart of everything and support our communities.
 
 
Teamwork &ndash; We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
 
 
Integrity &ndash; We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
 
 
The Reward
 
Benefits include market competitive salary, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Perks Offers/Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
 
 
This is a full-time position working 36.5 hours per week. Working hours will be 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm Friday. Hybrid and flexible working arrangement available. 
 
 
 
Completed applications must be submitted online by midnight on Sunday 6th September.
 
 
Please note we do not accept CVs as form of application and all applicants must complete our online application process and shortlist questions.
 
 
We are an equal opportunities employer.</div></div></div></div></div></div>

Project Assistant

Al Ameen Group

Job Description800 Retail Solutions is hiring a creative Graphic Designer who is proficient in Adobe tools and modern AI design technologies to produce high-quality visuals for retail and digital marketing.Duties &amp; Responsibilities<ul><li>Create designs for social media, ads, banners, and branding materials</li><li>Use Photoshop, Illustrator, and InDesign at an advanced level</li><li>Apply AI design tools to speed up workflows and enhance creativity</li><li>Work closely with marketing and sales on campaign assets</li><li>Maintain a consistent brand identity across all visual materials</li></ul>Qualifications &amp; Skills<ul><li>Strong graphic design portfolio (retail/e-commerce preferred)</li><li>Advanced skills in Adobe Creative Suite</li><li>Practical experience with AI-powered design tools (e.g., generative fill, AI assistants)</li><li>Ability to meet tight deadlines with high quality</li><li>Relevant industry experience required</li></ul>Benefits<ul><li>Competitive salary based on experience</li><li>[Visa, medical insurance, leave &mdash; add as applicable]</li><li>Growth opportunities within a fast-growing retail solutions company</li></ul>How to ApplyEmail your CV and portfolio to hrmanager@800Retail.com WhatsApp: +971 56 539 8828Pay: AED1,757.41 - AED6,788.78 per monthExperience:<ul><li> AI design tools: 3 years (Preferred)</li></ul>Work Location: In person

Graphic Designer (AI Proficient)

Hermès

<div>
 
 JOB TITLE:
 
 
 LEARNING &amp; DEVELOPMENT MANAGER
 
 
 
 
 REPORTS TO:
 
 HR DIRECTOR
 
 
 
 LOCATION:
 
 DUBAI HEAD OFFICE
 
 
 
 ORGANISATION UNIT:
 
 HUMAN RESOURCES
 
 
 
 SCOPE OF JOB:
 
 
 
 Assume responsibility for setting the Learning &amp; Development direction HME to reach the 5 days of learning for all employees each year through the creation and delivery of meaningful learning programmes.
 
 
 The L&amp;D manager will lead the Retail Training Manager to focus on development within the retail community and proactively focus on head office and management development to reinforce this community with aligned training. Collaborate with the HRBP community to identify and support with the development of key talent.
 
 
 
 DIRECT REPORTS:
 
 2 (Retail training Manager, L&amp;D Executive)
 
 
 
 Responsibilities
 
 
 
 
 VISION / STRATEGIC THINKING
 
 
 
 <ul>
 <li>
 Define and implement the regional L&amp;D strategy aligned with HR Director, the regional B+2 business goals and the Herm&egrave;s group learning vision.
 </li>
 <li>
 Collaborate with the retail training manager to agree the annual retail learning plan in line with the vision and focuses of HME.
 </li>
 <li>
 Drive innovation in learning through digital tools including My Click H, My Campus and regionally The Hub, experiential learning and blended learning approaches.
 </li>
 <li>
 Monitor trends in the industry and region to highlight best practices to develop the learning offer.
 </li>
 <li>
 Collaborate with Europe/Global and regional HR teams to align talent initiatives with the Herm&egrave;s Group processes and regional talent objectives.
 
 
 </li>
 </ul>
 
 HEAD OFFICE &amp; MANAGEMENT DEVELOPMENT
 
 
 
 <ul>
 <li>
 Take ownership of all head office employee learning and development including needs analysis, delivery or sourcing of suitable training and roll out and follow up to ensure its positive impact.
 </li>
 <li>
 Act as a key partner to the HRBPs, HR Director and management team to identify and develop key talent.
 </li>
 <li>
 Design and deliver key talent development programmes including:
 
 
 </li>
 </ul>
 Management Development Programmes
 
 
 UAE National specific development paths
 
 
 High potential and leadership development initiatives across the region.
 
 
 <ul>
 <li>
 Collaborate with HRBPs on business needs and the development of identified successors to create tailored learning plans to build strength across the HME team.
 </li>
 <li>
 Oversee the Retail Training Manager to ensure consistent, high-quality learning delivery across the store in the Middle East.
 
 
 </li>
 </ul>
 
 MEASURE LEARNING IMPACT
 
 
 
 <ul>
 <li>
 Evaluate training effectiveness and continuously improve learning content and delivery methods.
 </li>
 <li>
 Ensure all administration related to Retail Learning practices is accurately maintained for annual HR reporting.
 </li>
 <li>
 Manage L&amp;D performance against key metrics to track the department&rsquo;s commercial impact.
 </li>
 <li>
 Proactively manage the L&amp;D department budget.
 
 
 </li>
 </ul>
 
 TEAM DEVELOPMENT
 
 
 
 <ul>
 <li>
 Lead and develop the L&amp;D team to ensure all members are able to perform and deliver at their best.
 
 
 </li>
 </ul>
 
 MEASURES OF SUCCESS
 
 
 
 <ul>
 <li>
 Develop and launch key Learning &amp; Development programmes for HME that align with the regional HR and Commercial strategy.
 </li>
 <li>
 Able to act as the key referent for all L&amp;D support and partner with varied stakeholders.
 </li>
 <li>
 Ability to work independently and collaboratively in a dynamic environment.
 </li>
 <li>
 Excellent interpersonal and communication skills.
 </li>
 <li>
 Highly organised with a strong retail (or similar industry) understanding.
 </li>
 <li>
 Ability to roll out and communicate key initiatives and drive clear, commercial conclusions.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum of 7 years of experience in HR management, with a focus on talent Development, Training or Learning &amp; Development preferably within retail or a similar client orientated industry.
 </li>
 <li>
 Proven experience of building and managing talent programmes.
 </li>
 <li>
 Strong understanding of learning frameworks and employee development.
 </li>
 <li>
 Excellent communication and facilitation skills.
 </li>
 <li>
 Excellent strategic thinking, communication, and interpersonal skills.
 </li>
 <li>
 Proficiency in HR software and Microsoft Office Suite.
 
 
 </li>
 </ul>
 
 This job description is intended to outline the primary duties, responsibilities, and qualifications for the role. It is not an exhaustive list of all tasks or responsibilities. As business needs evolve, job duties may change and employees may be required to take on additional responsibilities or participate in new projects consistent with the nature and level of the position. Flexibility, adaptability, and willingness to support the broader objectives of the organization are expected as part of this role.
 
 
 
 A creator, artisan and seller of high-quality objects since 1837, Herm&egrave;s is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Herm&egrave;s cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal m&eacute;tiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
</div>

Learning & Development Manager

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