retail banking associate

Zions Bank

Zions Bank recognizes that its success comes from the dedication, experience and talents of its diverse employee base. As we usher in the next generation of banking, we’re committed to being the premier employer of choice. We’re proud to have ranked among American Banker magazine’s “Best Banks to Work For” almost every year since 2013, as Best Employer from Utah’s Best of State, among the Best Places to Work in Idaho, and “among the Salt Lake Tribune’s Top Workplaces. Make the leap into a new era of banking. Let us transform your career.
 With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is committed to career growth and advancement. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.
 
Our employees in Retail Support are a key piece to the success and daily functions of our branches across Zions Bank.
 Retail Support is a department of traveling tellers and bankers who support Zions Bank branches throughout their geographical area in the case of absenteeism. This position offers an opportunity to gain a large skill set in the fundamentals of banking while also providing networking opportunities. Our mission is to support our branches and help them to fulfill strategic objectives and carry out Zions Bank’s company vision.
 Minimum pay is $19 per hour
 We are now accepting applications for our Retail Support Customer Service Associate MLO position. The ideal candidate for this position will have the skills and experience necessary to: Be responsible for providing quality service while protecting the branch against loss. Maintain- advanced knowledge of branch operations. Expand client base through successful selling and coaching techniques including lending applications, cross-selling of bank services and products, and assisting clients in every area of banking. Be responsible for processing cash transactions and other customer service duties within the branch. Perform other duties as assigned.
 Retail Support Customer Service Associate MLO Qualifications: Requires a High School Diploma or equivalent and 2+ years banking, cashiering, customer service, balancing, other related experience, or successful completion of company approved training. Advanced knowledge of cashiering, balancing, debits, credits, bank products and/or banking. Working knowledge of math. Must have solid balancing and customer service skills. Ability to cross-sell bank products based on clients' needs.
 Location: Retail Support covers a geographical area. Mileage reimbursements are provided whenever an employee travels over 25 miles round trip from their home.
 This position primarily supports our branches in the Salt Lake Valley and Summit County. The Retail Support department may, on occasion, send employees in this area to cover shifts as far north as Centerville/Bountiful, as far south as Draper/Riverton, and as far west as Tooele and Magna.
 
Benefits: 
Employees who average over 20 hours per week may be entitled to participate in employee benefits provided by Zions Bank, in accordance with our standard eligibility rules.
 Competitive compensation + mileage compensation for travel.
 Medical, Dental and Vision Insurance - START DAY ONE!
 Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
 Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
 Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
 Mental health benefits including coaching and therapy sessions
 Tuition Reimbursement for qualifying employees
 Employee Ambassador preferred banking products
 Zions Bank is an Equal Opportunity Employer

Traveling New Accounts Teller (40 Hours) – Salt Lake

First Horizon Bank

<div>Location: This will be onsite as listed in the job posting.

SUMMARY

Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Introduce bank products and services through outreach to prospects and provide tailored recommendations to existing clients to deepen relationships. Perform related duties i.e. outbound sales calls as required to achieve banking center goals (meet/exceed sales goals/referral goals) and provide support to banking center management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales and service
<ul>
<li>Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service. Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services.</li>
<li>Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs.</li>
<li>Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts.</li>
<li>Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.</li>
<li>Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns.</li>
<li>Assist client with loan application for personal/retail consumer needs and &ldquo;handing off&rdquo; the processing of these applications to the appropriate associate.
</li></ul>Client experience
<ul>
<li>Research and resolve problems and respond to client inquiries on account status.</li>
<li>Deliver excellent client experiences consistently and promptly resolve client issues effectively.</li>
<li>Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.</li>
</ul>
Compliance and risk management
<ul>
<li>Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.</li>
</ul>
Operational efficiency
<ul>
<li>Assist banking center associates with all aspects of daily operations as needed, including audit controls.</li>
<li>Assist banking center management with &ldquo;on the job training&rdquo; of new associates.</li>
<li>Stay informed of all operational updates and changes to ensure compliance with all current guidelines.</li>
</ul>
Perform all other job-related duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required and may be substituted with an equivalent combination of education and experience.
<ul>
<li>High school diploma or general education degree (GED) and 1 year of experience as a Teller preferred.</li>
</ul>
As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements. 

DeGarmo Behavioral Assessment Requirement
<ul>
<li>All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position</li>
<li>The assessment takes approximately 12&ndash;15 minutes to complete</li>
<li>Assessment results must be submitted prior to having your application evaluated by Talent Acquisition</li>
</ul>
About Us 
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
<div>
Benefit Highlights 
<ul><li>Medical with wellness incentives, dental, and vision</li><li>HSA with company match</li><li>Maternity and parental leave</li><li>Tuition reimbursement</li><li>Mentor program</li><li>401(k) with 6% match</li><li>More - FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits</li></ul></div>

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Universal Banker

Independent Bank Corporation

Are you ready to grow your career in an environment that encourages confidence, clarity, and success? At Independent Bank, our team lives our mission every day:Inspiring financial independence today, with tomorrow in mind. We are committed to cultivating a workplace that values individuality, promotes growth, and supports the people we serve. Our Vision is a future where clients approach their finances with confidence and clarity&mdash;and we believe that starts with the team who supports them.Our Retail Career Path was built to do just that&mdash;support you. Whether you're launching a new career in banking or looking to advance your current one, we offer a structured, self-guided journey designed to help you grow professionally and personally. From your first day as a Client Service Associate (CSA), you'll receive the training, mentorship, and tools you need to advance&mdash;with the flexibility to progress at your own pace and increase your earning potential as you go.Client Service Associate As a Client Service Associate (CSA), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will focus on learning and/or reviewing basic banking transactions, and the fundamental banking terms, products, and services offered by Independent Bank. This position is similar to a traditional &ldquo;bank teller&rdquo; or &quot;personal banker&quot; role with self-guided growth opportunities.<ul><li>Assist clients with transaction services and provide solutions in a friendly and efficient manner and with credibility.</li><li>Strengthen your understanding of the basic framework of Independent Bank business accounts.</li><li>Become proficient with regards to conducting different types of transactions for clients.</li><li>Demonstrate Independent Bank digital products and services fluently and possess the ability to assist clients with navigation.</li><li>Begin to recognize opportunities to deliver financial solutions, and meet client needs, with Independent Bank products and services.</li><li>Identify client referral opportunities to appropriate team members.</li><li>Develop and maintain skills necessary to accurately and proficiently open new accounts and increase client relationships.</li><li>Ability to have meaningful financial conversations with clients during all interactions.</li><li>Maintain ongoing communication with clients following internal processes and procedures.</li><li>Capable of self-directed development of product knowledge with a continual focus on learning all aspects of product offerings.</li></ul>Why You Should Apply:<ul><li>Competitive hourly pay and great benefits.</li><li>Accommodating and flexible paid time off.</li><li>A knowledgeable, goal-driven, and exciting team of colleagues.</li><li>Numerous advancement opportunities with structured, personalized career paths and mentoring.</li><li>Exposure to different areas of banking and the ability to work with leaders within the industry.</li><li>Extensive training on all areas and aspects of the banking field to help you reach your highest potential.</li><li>Community-focused events and volunteer opportunities.</li></ul>What We&rsquo;re Looking For:<ul><li>High school diploma or equivalent education is required.</li><li>Outstanding client service skills.</li><li>Cash handling experience is preferred, but it is not required as we provide ample training.</li><li>The ability to adapt and adjust to new ideas, processes, workflows, and systems.</li><li>Ability to thrive in a fast-paced and rapidly changing environment while maintaining a commitment to accuracy, timeliness, and client focus.</li><li>Excellent interpersonal, presentation, and communication skills. This includes verbal and non-verbal forms of communication, email and phone etiquette, and the ability to work cohesively as part of a team.</li><li>A strong desire to be a part of the Independent Bank family while contributing to our growth and success.</li></ul>This is an exciting step in a journey to creating a fulfilling and rewarding career at Independent Bank. We are excited to have you join our team!Job Type: Part-timePay: $18.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Flexible schedule</li><li>Paid time off</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Part Time Client Service Associate (Bank Teller/Personal Banker)

Citizens State Bank - Woodville

<div>
 
 
 Bank Teller
 
 
 
 
 
 
 Join
 
 Citizens State Bank (CSB)
 
 , a community-focused financial institution dedicated to personalized service, local relationships, and trusted banking solutions. As a
 
 Bank Teller
 
 , you will serve as a key front-line representative, delivering exceptional customer service and ensuring accurate, efficient transaction processing. In this role, you will support daily branch operations, build meaningful customer relationships, and contribute to a seamless banking experience while maintaining strict compliance with financial regulations and security standards. This opportunity is ideal for detail-oriented professionals seeking to advance their careers in retail banking, financial services, and customer experience.
 
 
 
 
 
 
 Citizens State Bank
 
 has been in business for
 
 100+ years.
 
 Since our founding in 1919, we have been helping our clients achieve their goals, whether it's opening or growing their business, building a home, saving for college, or enjoying a hassle-free banking experience. We are community banking as it should be.
 
 
 
 
 
 
 The Advantages of Building Your Future With Us
 
 
 
 At Citizens State Bank, we believe in investing in our people as much as we invest in our communities. Our employees are at the heart of everything we do. We offer our team members competitive compensation, and our best-in-class benefits package includes:
 
 <ul>
 <li>
 Comprehensive health coverage: Medical, dental, and vision insurance
 </li>
 <li>
 Retirement planning: 401(k) with employer matching
 </li>
 <li>
 Financial protection: Life and disability insurance
 </li>
 <li>
 Flexible financial tools: Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
 </li>
 <li>
 Work-life balance: Generous paid time off and Employee Assistance Program (EAP)
 </li>
 </ul>
 
 
 
 
 At Citizens State Bank, you&rsquo;ll be part of a people-first culture built on strong local relationships, community impact, and personalized service. Here, your work matters, you&rsquo;ll collaborate with a supportive team, grow your career, and make a real difference in the lives of the customers and communities we serve every day.
 
 
 
 
 
 
 To be successful, you should have:
 
 
 <ul>
 <li>
 High School diploma or equivalent required; coursework in finance, business, or accounting preferred
 </li>
 <li>
 0&ndash;2+ years of customer service, retail, or cash-handling experience; banking experience a plus
 </li>
 <li>
 Proficiency in basic computer systems, cash management, and financial transaction processing
 </li>
 <li>
 Strong communication skills; bilingual in English/Spanish is a plus for customer-facing roles and regional service needs
 </li>
 </ul>
 
 
 
 
 
 Your responsibilities as the Bank Teller will include:
 
 
 <ul>
 <li>
 Process high-volume banking transactions (deposits, withdrawals, transfers, loan payments) with speed and accuracy
 </li>
 <li>
 Balance cash drawer and adhere to cash-handling procedures, audit controls, and banking compliance standards
 </li>
 <li>
 Deliver exceptional customer service by greeting clients, resolving inquiries, and enhancing the in-branch experience
 </li>
 <li>
 Identify cross-selling opportunities and refer customers to appropriate banking products and services
 </li>
 <li>
 Maintain branch operations, ensure confidentiality, and comply with all regulatory and security policies
 </li>
 </ul>
 
 
 
 
 
 Ready to Start Your Banking Career?
 
 
 
 Bring your customer service skills, attention to detail, and passion for people to a team that values growth and community impact. Apply today and take the first step toward a rewarding career in retail banking with Citizens State Bank.
 
 
 Please email your resume and cover letter to:
 
 nsessions@csbtexas.com
 
 
 
 
 
 
 
 
 We are an equal-opportunity employer and welcome and encourage diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
 
 
</div>

Bank Teller

Associated Bank

<div>At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.
Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.
Join Associated Bank as a Customer Experience Associate, where you&rsquo;ll provide exceptional service and support to every customer interaction. In this front-line role, you&rsquo;ll process transactions accurately, identify opportunities to meet customer needs, and promote financial solutions that help our clients achieve their goals. Grow your banking knowledge while contributing to a team that values collaboration, integrity, and community impact.
Key Accountabilities
<ul><li>Deliver friendly, professional customer service that reflects Associated Bank&rsquo;s brand promise.
</li><li>Accurately and efficiently process customer transactions while following all policies and procedures.
</li><li>Identify customer needs and refer them to colleagues for additional financial solutions.
</li><li>Promote current offers, products, and services that benefit customers.
</li><li>Answer questions and resolve customer concerns with professionalism and care.
</li><li>Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
</li><li>Demonstrate and educate customers on digital and self-service banking tools.
</li><li>Collaborate with team members across multiple branches to ensure seamless service.
</li></ul>Education &amp; Experience
Required
<ul><li>High school diploma or equivalent combination of education and experience
</li><li>Up to 2 years of demonstrated customer service experience
</li><li>Basic computer proficiency
</li></ul>Preferred
<ul><li>Experience in retail banking, cash handling, or financial services
</li></ul>Why You&rsquo;ll Love Working Here
At Associated Bank, you&rsquo;ll be part of a supportive, growth-focused team that values your contributions and invests in your development. We offer meaningful career paths, community engagement opportunities, and a culture built on respect and teamwork. Apply today to make an impact in your community and grow your career with us!
We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.
In addition to core traditional benefits, we take pride in offering benefits for every stage of life.
<ul><li>Retirement savings including both 401(k) and Pension plans.
</li><li>Paid time off to volunteer in your community.
</li><li>Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
</li><li>Competitive salaries with professional development and advancement opportunities.
</li><li>Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
</li><li>Personal banking, loan, investment and insurance benefits.
</li></ul>Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook , LinkedIn and X .
Compliance Statement
Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.
Responsible to report ethical concerns as needed to Associated Bank&rsquo;s anonymous Ethics Hotline.
Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.
Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish . Know Your Right to Work English or Spanish .
Associated Bank is Pay Transparency compliant.
The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.
$17.00 - $22.96 per hour</div>

Teller (Part-Time)

HomeTrust Bank

<div>Job Summary

The Sales and Service Associate III (SSA III) is responsible for providing exceptional customer service through the efficient management of customer interactions and will provide solutions based on the customer&rsquo;s needs. The SSA III handles transaction processing to establishing new customer relationships and enhances existing relationships through in-branch interactions as well as phone conversations.

Key Responsibilities / Essential Functions
<ul>
<li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
<li>Attract and retain customer relationships by delivering customer service both in person and by phone, identifying customer needs and suggesting appropriate products and services to solidify and enhance relationships.</li>
<li>Serve as primary customer contact for transaction processing, new account opening and account maintenance requests.</li>
<li>Handle transactions at the teller line and moves to a lobby workstation for customer conversations and new account opening, creating a central location for the customer&rsquo;s financial needs.</li>
<li>Receive checks and cash for deposits to accounts, verify amounts, examine checks for proper endorsement, enters deposits into computer records, and places holds on accounts for uncollected funds.</li>
<li>Provide a complete range of customer services including wire transfers, explain bank product and service features and benefits, gather customer information to set up new consumer and business accounts, and process updates or provide maintenance on existing accounts.</li>
<li>Serve as an IRA specialist for opening new IRAs, processing contributions and distributions.</li>
<li>Participate in retail sales, service and product training meetings, branch huddles, and other meetings as scheduled, and assist and facilitate branch adherence to operations and audits.</li>
<li>Directly promote and offer solutions for all retail bank products and services, including checking, savings, money market, certificates of deposit, debit card, online/mobile banking, and consumer loans, including HELOC loans.</li>
<li>Promote and introduce other financial institution products and services to customers and makes appropriate referrals, including mortgage referrals, investment services, and treasury management services.</li>
<li>Maintain confidentiality and security of sensitive information.</li>
<li>Adhere to all corporate policies and procedures, Federal and State regulations and laws.</li>
<li>Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.</li>
<li>Complete all mandatory annual compliance training.</li>
<li>Perform other duties and special projects as assigned.</li></ul> 


Job Requirements

Education:
<ul>
<li>High school diploma or equivalent required.</li></ul> 


Required:
<ul>
<li>5+ years of public contact or sales experience.</li>
<li>Experience in SSA position or equivalent at another financial institution.</li>
<li>Above average PC and technology skills, and ability to use applicable software and operation branch automation systems.</li>
<li>Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act.</li>
<li>Thorough knowledge of the Teller system and all applicable system applications, basic and complex consumer account opening and maintenance activities, all transaction processing functions performed at teller window, and processing wire transfers.</li>
<li>Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects both in-person and by phone, and/or refer quality business.</li>
<li>Stay abreast of all changes in policies and procedures related to retail and consumer lending products.</li>
<li>Excellent verbal and written communications skills, ability to resolve customer concerns/issues in a positive manner, and high attention to detail.</li>
<li>Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position.</li>
<li>Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words.</li>
<li>Takes personal initiative and is a positive example for others to emulate.</li>
<li>Team and goal-oriented style &ndash; works cooperatively to attain branch and individual sales and service goals within bank standards and guidelines.</li>
<li>Ability/desire to gain credibility as a knowledgeable financial problem solver.</li>
<li>Ability to understand and use bank policies and procedures to ensure operational efficiency and regulatory compliance.</li>
<li>Ability to work with limited or no direct supervision.</li>
<li>Must be organized and possess an aptitude for basic math.</li>
<li>Ability to think and act independently within guidelines and limitations of bank policy and assigned personal authority.</li>
<li>Proficient in Microsoft Office products.</li>
</ul>
Preferred:
<ul>
<li>Associate/Bachelor&rsquo;s degree in relevant field.</li></ul> 


About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization. 


Work Environment, Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees. 

<ul>
<li>This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.</li>
<li>Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.</li>
<li>Physical activity requiring reaching, sifting, lifting up to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.</li>
<li>The employee will frequently communicate and must be able to exchange accurate information with others.</li>
<li>The employee may need to move around their office to attend meetings and to access files, machinery or other job-related tools.</li>
</ul>
DISCLAIMER: HomeTrust Bank is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTruSt Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.</div>

Sales and Service Associate III

Centier Bank

<div>
 
 Starting Pay Rate is Based on Experience - Minimum Hourly Rate:
 
 
 
 $19.00
 
 
 Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company&rsquo;s achievement as well.
 
 
 
 
 A Centier Associate
 
 
 is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.
 
 
 
 
 What are our values?
 
 
 Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING company that's built on these pillars?
 
 
 
 
 What about the perks?
 
 
 Access to our Marathon Health Clinics which provide FREE visits &amp; prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.
 
 
 
 Supervisory Responsibilities:
 
 No
 
 
 
 Summary:
 
 As the front-line client ambassador for Centier, the Universal Banker (Bank Teller) is cross trained to provide a remarkable experience for clients. This position will have a thorough understanding of the client&rsquo;s transaction requirements and be able to effectively communicate all available options to them. They are accountable for educating clients, retaining, and deepening existing bank client relationships, and recommending value-added bank products and services. This position participates in the daily operations of the branch, which could include, assisting clients with account openings, account management, and other financial service needs and maintenance.
 
 
 The position also provides timely and efficient completion of client transactions while maintaining accurate records and thorough handling of all monies assigned. This position proactively participates in the servant sales process of the branch as directed by management and helps to implement sales tactics to enrich lives as a financial guide for an even better tomorrow.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide the highest levels of quality service to clients and perform client requested service in a friendly, positive, and professional manner.
 </li>
 <li>
 Establish rapport with clients, display a caring attitude, identify their needs, recommend and explain solutions, handle objections and ask for their business.
 </li>
 <li>
 Understand, promote, and advise on the bank&rsquo;s products, services and digital delivery channels.
 </li>
 <li>
 Perform the basic transactions of a paying and receiving teller such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further approval when necessary, issuing money orders, official checks, and redeeming savings bonds.
 </li>
 <li>
 Count drawer daily and ensure that cash is in balance. When not in balance, must make effort to identify error.
 </li>
 <li>
 Comply with BSA/AML/OFAC regulations and guidelines while identifying and reporting any type of suspicious activity or clients to management and/or the Security Department.
 </li>
 <li>
 Maintain a position of trust and responsibility by keeping all customer business confidential.
 </li>
 <li>
 Handle and resolve client problems and complaints in a quick and efficient manner.
 </li>
 <li>
 Assist in verifying currency shipments, drop-off and night-drop deposits, balancing the cash machines, branch ATM, and branch vault.
 </li>
 <li>
 Assist associates with balancing their drawers and locating errors.
 </li>
 <li>
 Perform client onboarding and outbound calling to follow-up on quality conversations and sales opportunities.
 </li>
 <li>
 Actively strive to achieve individual, branch, and organizational goals and communicate progress to manager.
 </li>
 <li>
 Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
 </li>
 <li>
 Represent Centier professionally with virtual and/or outside community involvement, external initiatives, and volunteerism. Log all hours in volunteer system.
 </li>
 <li>
 Engage in personal development activities such as online learning and internal/external training to assist in career growth.
 </li>
 <li>
 Identify and act on opportunities to refer clients to specialists in other lines of business.
 </li>
 <li>
 Perform PA&rsquo;s, aisle time, and other promotional activities (if applicable).
 </li>
 <li>
 Maintain a professional manner and appearance, as outlined in the Dress Code Policy, and a neat and orderly work area and branch, adhering to the Clean Desk Policy.
 </li>
 <li>
 Follow Centier&rsquo;s Mission, Essentials of Excellence and Values in all interactions.
 
 
 </li>
 </ul>
 
 Other Duties And Responsibilities
 
 
 
 <ul>
 <li>
 The position responsibilities outlined above are not meant to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary.
 </li>
 <li>
 Mentor fellow associates on various tasks and assignments.
 </li>
 <li>
 Available to work evenings, some weekends and at other branches as needed.
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 Working knowledge of PC software including MS Windows and Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, Social Media platforms, CSI NuPoint, IMM, Covalent, Power BI, Smartsheet, and all other bank approved software systems.
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 Proofread and verify written materials.
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 High attention to detail to ensure accuracy.
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 Data entry and retrieval of information into a computer, sorting documents, and following logical instructions and systems.
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 Make texture judgments in verifying the authenticity of currency.
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 Ability to work well with others and in a team environment.
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 Ability to work through client problems by listening to understand and thinking through all options. Recommend and implement solutions.
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 Consultative skills to identify a client&rsquo;s financial needs and recommend solutions.
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 Adopt new technology, system conversions and software rollouts to successful implementation.
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 Ability to interact with business partners such as: Investment Services, Mortgage, and Business Banking sales professionals.
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 Train new associates as a Branch Teller Mentor and successfully onboard them for Retail Banking
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 Interview clients at the new accounts desk to accurately assess needs and manage the account opening process for personal and business products from start to finish.
 
 
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 </ul>
 
 Qualifications
 
 
 
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 <li>
 High School diploma or equivalent.
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 Banking experience is a plus, but not required.
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 Minimum of six months customer service/cash handling experience is desirable.
 
 
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 </ul>
 Traveling Universal Banker Expectations
 
 
 The Traveling Universal Banker role is responsible for traveling daily to banking centers within our footprint. Please note that associates may travel to locations in any of our communities including:
 
 
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 <li>
 Northwest Indiana Market - Cedar Lake, Chesterton, Crown Point, Dyer, East Chicago, Gary, Griffith, Hammond, Highland, Hobart, Lowell, Merrillville, Munster, Portage, Schererville, South Haven, St. John, Valparaiso, Whiting
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 Michiana Market - Elkhart, Fort Wayne, Goshen, Granger, LaPorte, Michigan City, Mishawaka, Plymouth, South Bend
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 Indianapolis Market - Carmel, Fishers, Indianapolis, Westfield, Whitestown, Zionsville, Brownsburg
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 Lafayette Market - Lafayette, West Lafayette
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 Fort Wayne
 
 
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 </ul>
 The manager will do their best to keep associates as close to home as possible. Having flexibility to travel to all branch locations within the respective market is required. These positions will float as needed, with or without prior notice.
 
 
 
 What do I do now?
 
 
 
 <ul>
 <li>
 Apply with us!
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 <li>
 Refer this opening to others!
 
 
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 </ul>
 
 Disability Accommodation Statement
 
 
 
 Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219-755-6160 or send us an email at hrcareers@centier.com.
 
 
 
 Equal Opportunity Employer/Disability/Veteran
 
 
 
 Centier Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
 
 
 
 
 Member FDIC
 
 
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Traveling Universal Banker (Bank Teller)

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