retail banking manager

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 About the Role
 
 
 The
 
 Associate Customer Service Manager
 
 is a critical role within the
 
 Rural Banking
 
 function, responsible for managing branch operations and delivering exceptional customer service. The role focuses on scaling up the retail banking business by ensuring efficient use of resources and technology. As the central custodian of all Rural Banking documents for the branch, the role bearer supports operational activities related to rural and semi-urban retail products. The position is accountable for maintaining the customer lifecycle, fulfilling service requests, and ensuring a seamless banking experience.
 
 
 Key Responsibilities
 
 
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 Oversee day-to-day operations and administration of the branch, ensuring strict compliance with bank policies and procedures.
 </li>
 <li>
 Manage service delivery for both internal and external customers at the designated rural branch.
 </li>
 <li>
 Perform data entry for application forms, customer ID creation, and account setup.
 </li>
 <li>
 Conduct document verification, including KYC checks, application forms, and loan documentation.
 </li>
 <li>
 Handle cash and clearing transactions securely and efficiently.
 </li>
 <li>
 Maintain a strong audit rating for the branch through consistent compliance and operational excellence.
 </li>
 <li>
 Partner with business teams to implement key operational and regulatory practices, including lending operations and risk management.
 </li>
 <li>
 Lead quality initiatives to optimize processes, improve turnaround times (TAT), and upgrade service level agreements (SLAs).
 </li>
 <li>
 Utilize automation and digitization tools to enhance operational efficiency.
 
 
 </li>
 </ul>
 Secondary Responsibilities
 
 
 <ul>
 <li>
 Ensure the branch is always well-maintained and operationally ready.
 </li>
 <li>
 Support the delivery of retail banking products in rural and semi-urban areas.
 </li>
 <li>
 Assist in implementing community development and livelihood advancement initiatives.
 
 
 </li>
 </ul>
 What We Are Looking For
 
 
 Education
 
 
 <ul>
 <li>
 Graduate in any discipline (e.g., BA, BCom, BBA, BSc, BTech, BE).
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 1yearsof relevant experience in banking or allied financial services.
 
 
 </li>
 </ul>
 Skills and Attributes
 
 
 <ul>
 <li>
 Strong understanding of branch operations and banking procedures.
 </li>
 <li>
 Excellent organizational and administrative skills.
 </li>
 <li>
 High attention to detail and compliance orientation.
 </li>
 <li>
 Strong communication and customer service capabilities.
 </li>
 <li>
 Ability to manage multiple tasks and meet deadlines.
 </li>
 <li>
 Proficiency in banking systems and digital tools.
 </li>
 <li>
 Problem-solving mindset with a focus on continuous improvement.
 </li>
 </ul>
</div>

Associate Customer Service Manager

Emirates Islamic

<div>To comply with country regulations, we are looking for UAE talent to fill this role.
Job Responsibility:
The Employee Banking Relationship Manager will work as part of the Employee Banking Team with the specific focus on bulk sourcing of individual customers by adding new and managing existing Wholesales Banking Group [WBG] and Business Banking [BUB] client payroll relationships and meeting their retail banking requirements.
Employee Banking RM will be conversant with the full range of Retail Banking products and services, including basic banking products and services, lending products, financial advisory on wealth and bancassurance. Also able to discuss Priority Banking offering to potential clients.
The Employee Banking RM will coordinate the sales efforts with the Employee Banking Fulfillment Team and also liaise with entire distribution network to drive the business and will be responsible for delivering targets of following unique and specific KPIs, to strengthen overall PSB profitability.
<div><ul><li>Growth in number of payroll companies
</li></ul><ul><li>New company vs. existing company client sourcing enrollment mix
</li></ul><ul><li>Penetration in WBG and BUB customers [salary transfer and by product penetration targets over lifecycle]
</li></ul><ul><li>KAM profile/template development and management for identified ONE bank target list [with WBG]
</li></ul><ul><li>Improve ratio of Priority Banking and Advantage Banking customers
</li></ul><ul><li>Net New Money &amp; Asset Cross-sell Revenue from payroll customers
</li></ul></div>In addition, the candidate will support the Head of Employee Banking Program in;
<div><ul><li>Implementation of new strategies and update on Competition.
</li></ul><ul><li>Coaching and guiding the new RMs and ARMs to become more productive.
</li></ul><ul><li>Increase penetration in MNC and Government organizations.
</li></ul></div>Job Skills &amp; Qualifications:
<ul><li>Bachelor graduate
</li><li>UAE National with up to 3 years of experience in RM role
</li></ul>What we offer you:
<ul><li>Competitive salary package
</li><li>Strong emphasis on work-life balance and wellbeing across the bank
</li><li>World-class Learning &amp; Development platform and career development
</li><li>Generous annual leave entitlement and Private Healthcare
</li></ul>Preferential banking facilities for employees</div>

Relationship Manager - Employee Banking (UAE Nationals Only)

Jorofy Private Limited

Job Title: Business Analyst &ndash; Retail Banking (Channel Experience)Location: Muscat, Oman (On-site) Relocation is mandatory.Employment Type: Full-TimeRole Overview: We are seeking an experienced Business Analyst with a strong background in retail banking channels to join our team. The ideal candidate will bridge the gap between business needs and technology solutions, ensuring seamless delivery of banking products and services across multiple channels including branches, mobile, internet, and ATM networks.Key Responsibilities:<ul><li>Elicit, analyze, and document business requirements for retail banking channels, ensuring alignment with organizational objectives.</li><li>Collaborate with stakeholders, IT teams, and vendors to design and implement robust channel solutions that enhance customer experience.</li><li>Support digital banking initiatives, including mobile, internet banking, ATMs, and branch services, driving innovation and efficiency.</li><li>Perform gap analysis and impact assessments, providing actionable recommendations for process improvement.</li><li>Prepare functional specifications, user stories, and workflow documentation to guide project development and execution.</li><li>Ensure compliance with regulatory requirements and internal policies across all channel operations.</li><li>Facilitate User Acceptance Testing (UAT) and provide ongoing support to ensure successful solution deployment.</li><li>Monitor and report on channel performance, identifying opportunities for optimization and continuous improvement.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in business administration, Finance, IT, or related field.</li><li>Proven experience as a Business Analyst in retail banking, with exposure to channel operations.</li><li>Understanding of banking products, digital channels, and payment systems.</li><li>Experience in requirement gathering, process mapping, and documentation.</li><li>Strong analytical, problem-solving, and communication skills.</li><li>Knowledge of regulatory standards and compliance in the banking sector.</li><li>Familiarity with digital banking platforms, core banking systems, and CRM tools is a plus.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Retail Banking (Channel Experience): 3 years (Required)</li></ul>

Business Analyst - Retail Banking (Channel Experience)

Enum Technology & Solution Pvt Ltd

Job SummaryWe are seeking an experienced Business Analyst &ndash; Retail Banking Systems to support retail banking transformation and system enhancement initiatives. The role requires close collaboration with business stakeholders, IT teams, and vendors to ensure successful delivery of retail banking solutions aligned with strategic and enterprise architecture objectives.Key Responsibilities<ul><li>Support retail banking transformation programs and system enhancement initiatives.</li><li>Act as a key interface between Retail Banking business units, IT delivery teams, vendors, and governance functions.</li><li>Ensure business requirements align with approved business strategy, IT roadmap, and enterprise architecture principles.</li><li>Contribute to initiative scoping, feasibility assessments, and solution option evaluations.</li><li>Elicit, analyze, and document business, functional, and non-functional requirements for retail banking systems, including:</li></ul>Core retail and customer servicing systems Customer-facing channels (Mobile, Internet Banking, Branch, Call Centre) Payments, cards, and customer onboarding processes<ul><li>Prepare and maintain requirement artefacts such as:</li></ul>Business Requirements Documents (BRD) Functional Specifications / User Stories Process maps, workflows, use cases, and data flow diagrams<ul><li>Facilitate workshops, walkthroughs, and requirement sign-off sessions with stakeholders.</li><li>Collaborate closely with:</li></ul>Retail Banking, Operations, Finance, Compliance, and Risk teams Internal IT teams (Delivery, Integration, Infrastructure, Information Security) External vendors and system integrators<ul><li>Support UAT planning and execution, including requirement clarification, test case validation, and defect analysis.</li><li>Manage requirement changes and conduct impact assessments through formal change management processes.</li><li>Ensure compliance with regulatory, security, operational, and performance standards.</li><li>Build and maintain strong working relationships with business and technology stakeholders.</li><li>Act as a trusted advisor for clarifying business needs and resolving requirement gaps.</li><li>Support documentation and knowledge transfer to ensure system continuity and operational readiness.</li></ul>Required Qualifications &amp; Experience<ul><li>Minimum 5+ years of experience as a Business Analyst within banking or financial services (experience in Oman or GCC preferred).</li><li>Strong exposure to retail banking systems including core banking, digital channels, payments, cards, and customer servicing platforms.</li><li>Experience working on vendor-led implementations and collaborating with internal IT delivery teams.</li><li>Hands-on experience in UAT coordination, change management, and production rollout support.</li><li>Strong analytical, documentation, and stakeholder management skills.</li><li>Business Analysis certification (CBAP, CCBA, PMI-PBA, or equivalent) &ndash; Preferred.</li></ul>Job Type: Full-time

Business Analyst – Retail Banking Systems

BPO PLUS

Project manage &amp; deliver Wealth Management transformation programs focused on Qatar Retail Wealth enhancement and Private Banking expansion, translating business strategy into executable initiatives that improve client experience, advisor productivity, and scalable growth.Program &amp; Project Management Skills:1. Lead a Wealth Management program focused on-Qatar Retail Wealth initiatives-Private Banking (PB) expansion2. Own end‑to‑end delivery across multiple WM initiatives.3. Structure programs into clear project plans, timelines, and measurable outcomes.4. Perform hands‑on analysis of client journeys, advisory processes, and servicing models.5. Define and validate business requirements with Relationship Managers and business leaders.6. Ensure initiatives deliver tangible improvements in client and advisor outcomes.Business Analyst Skills:1. Ability to conduct business analysis to define business and functional requirements.2. Ability to document BRDs, user stories, and process flows (current state, interim, and target state operating models) aligning to revenue outcomes.3. Analyze front, middle, and back office workflows to identify gaps impacting productivity or client conversion.4. Work closely with all key stakeholders including Technology and Operations to ensure solutions are feasible and effective.5. Ensure solutions are practical and aligned with business realities.Business &amp; Domain Exposure:1. Apply understanding of PB &amp; retail products and services2. Apply understanding of both insitutional and client lifecycle, product penetration, and pricing dynamics.3. Support decision‑making with data, logic, and commercial context.Experience &amp; Profile:1. 8+ years banking and transfromation experience with Retail Banking and/or Wealth Management exposure.2. Experience delivering WM transformation, growth, or client experience initiatives.3. Strong PM delivery discipline with hands‑on BA capability.4. Client‑centric, pragmatic, and execution‑focused.Job Type: Full-timePay: QAR19,000.00 - QAR20,000.00 per monthLocation:<ul><li>Doha (Preferred)</li></ul>

Project Manager with BA experience – Private Banking Retail & Wealth Management

Woodforest National Bank

<div><div>Teller Retail Banker -071932</div><div>
Description<div></div> 
Take the next step toward your new career today!
Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!
Our Retail Bankers are the face of our organization and are critical in caring for our customers each day. As a Retail Banker you will receive training that will allow you to successfully engage and enhance the customer&rsquo;s experience by offering products and services that best meet their needs. The well-rounded knowledge base that you develop will prepare you for advancement opportunities and a robust career in banking at Woodforest. Key responsibilities include:
<ul><li>Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.</li>
</ul><ul><li>Processing transactions, opening accounts, and performing account maintenance.
</li></ul><ul><li>Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.</li>
</ul><ul><li>Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.</li>
</ul>
</div><div>Qualifications<div>
</div>
Minimum Qualifications/Experience: 
<ul><li>3 years of relevant and transferrable sales and/or customer service experience;</li></ul>
 OR an Associate&rsquo;s degree and 1 year of relevant and transferrable sales and/or customer service experience; 
 OR a Bachelor&rsquo;s degree. 
<ul><li>Previous instore banking experience is preferred, but not required.</li><li>Must be positive and engaging.
</li></ul> 
Formal Education &amp; Certification: 
<ul><li>High School Diploma or equivalent required.
</li></ul> 
Work Status: 
<ul><li>Full-time.</li></ul> 
Supervisory Responsibility: 
<ul><li>No.</li></ul> 
Travel: 
<ul><li>Little to no overnight travel expected. Based on the occasional business need, you may be expected to cover nearby branch locations up to 45 miles from your assigned branch location.</li></ul> 
Working Conditions: 
<ul><li>Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.
</li></ul> 
Disclaimer: 
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time. 
 
Woodforest is an Equal Opportunity Employer, including Disability and Veterans.</div><div>
Job: Branch Banking</div><div>
Primary Location: Virginia-Roanoke</div><div>
Schedule: Full-time</div><div>
Work Locations: VA - Roanoke Valley View-0949 4807 Valley View Blvd NW Roanoke 24012</div><div>
Unposting Date: Ongoing</div><div>
Organization: Virginia</div></div>

Teller Retail Banker

<div><div>Teller Retail Banker-071952</div><div>
Description<div></div> 
Take the next step toward your new career today!
Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!
Our Retail Bankers are the face of our organization and are critical in caring for our customers each day. As a Retail Banker you will receive training that will allow you to successfully engage and enhance the customer&rsquo;s experience by offering products and services that best meet their needs. The well-rounded knowledge base that you develop will prepare you for advancement opportunities and a robust career in banking at Woodforest. Key responsibilities include:
<ul><li>Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.</li>
</ul><ul><li>Processing transactions, opening accounts, and performing account maintenance.
</li></ul><ul><li>Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.</li>
</ul><ul><li>Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.</li>
</ul>
</div><div>Qualifications<div>
</div>
Minimum Qualifications/Experience: 
<ul><li>3 years of relevant and transferrable sales and/or customer service experience;</li></ul>
 OR an Associate&rsquo;s degree and 1 year of relevant and transferrable sales and/or customer service experience; 
 OR a Bachelor&rsquo;s degree. 
<ul><li>Previous instore banking experience is preferred, but not required.</li><li>Must be positive and engaging.
</li></ul> 
Formal Education &amp; Certification: 
<ul><li>High School Diploma or equivalent required.
</li></ul> 
Work Status: 
<ul><li>Full-time.</li></ul> 
Supervisory Responsibility: 
<ul><li>No.</li></ul> 
Travel: 
<ul><li>Little to no overnight travel expected. Based on the occasional business need, you may be expected to cover nearby branch locations up to 45 miles from your assigned branch location.</li></ul> 
Working Conditions: 
<ul><li>Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.
</li></ul> 
Disclaimer: 
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time. 
 
Woodforest is an Equal Opportunity Employer, including Disability and Veterans.</div><div>
Job: Branch Banking</div><div>
Primary Location: Texas-Tyler</div><div>
Schedule: Full-time</div><div>
Work Locations: TX - Tyler WM-0768 3820 Hwy 64 West Tyler 75704</div><div>
Unposting Date: Ongoing</div><div>
Organization: Texas - ETX</div></div>

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10000 retail banking manager jobs Near Me

Associate Customer Service Manager

Relationship Manager - Employee Banking (UAE Nationals Only)

Business Analyst - Retail Banking (Channel Experience)

Business Analyst – Retail Banking Systems

Project Manager with BA experience – Private Banking Retail & Wealth Management

Teller Retail Banker

Teller Retail Banker