retail banking manager

ahlibank

<div>
 
 SUMMARY OF ROLE:
 
 
 The Premium Relationship Manager is responsible for managing a portfolio of high-net-worth clients within the retail banking sector. This role involves acquiring new clients, growing and maintaining existing relationships, and meeting targets related to revenue and Asset Under Management (AUM). The Premium Relationship Manager will deliver tailored financial solutions to clients, ensuring an exceptional level of customer service while adhering to regulatory compliance and risk management standards.
 
 
 
 KEY RESPONSIBILITIES:
 
 
 
 
 Client Acquisition and Relationship Development:
 
 
 &bull; Actively source and acquire new premium clients through personal networks, referrals, and targeted business development initiatives.
 
 &bull; Build and maintain long-term, trusted relationships with high-net-worth clients, offering personalized banking and financial solutions.
 
 &bull; Regularly meet with clients to assess their financial needs, review portfolios, and ensure their objectives are met in line with the bank&rsquo;s products and services.
 
 &bull; Develop bespoke financial plans and provide guidance on investments, loans, and other banking products to enhance client portfolios.
 
 
 
 Sales and Business Development:
 
 
 &bull; Utilize a structured sales process to identify new opportunities and cross-sell a wide range of retail banking products, including deposits, investments, loans, and insurance.
 
 &bull; Meet or exceed revenue and AUM targets by expanding the client base and increasing penetration within existing relationships.
 
 &bull; Establish and maintain a robust pipeline of potential clients, ensuring consistent lead generation and follow-up.
 
 &bull; Drive revenue growth by introducing new products and services to clients that align with their financial goals.
 
 
 
 Client Service Excellence:
 
 
 &bull; Deliver high-quality customer service to clients, promptly addressing inquiries and providing expert advice on their banking needs.
 
 &bull; Ensure that client needs are met with proactive communication and by delivering relevant and timely updates on product offerings, market trends, and financial solutions.
 
 &bull; Organize regular portfolio reviews with clients to assess financial progress, suggest adjustments, and foster long-term relationships.
 
 
 
 Compliance and Risk Management:
 
 
 &bull; Ensure adherence to all relevant regulatory requirements, including KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance standards.
 
 &bull; Anticipate and mitigate risks related to client portfolios, ensuring they are aligned with the client&rsquo;s risk profile and objectives.
 
 &bull; Work closely with compliance teams to ensure all banking activities comply with internal and external regulations.
 
 &bull; Maintain full documentation of client interactions, transactions, and financial advice given in accordance with regulatory standards.
 
 
 
 Product Expertise and Market Knowledge:
 
 
 &bull; Stay well-informed about a broad range of retail banking products, services, and investment solutions to offer tailored, relevant recommendations to clients.
 
 &bull; Continuously monitor financial markets, economic trends, and industry news to provide insightful advice to clients.
 
 &bull; Work with clients to craft financial strategies that include a mix of services, such as deposits, loans, investments, and insurance.
 
 &bull; Educate clients about the products and services available to them, ensuring they fully understand their options.
 
 
 
 Market Research and Continuing Education:
 
 
 &bull; Conduct in-depth market research to stay abreast of industry trends, regulatory changes, and new investment products that can benefit clients.
 
 &bull; Continuously update knowledge of financial planning best practices, tax laws, investment products, and regulatory requirements to provide informed advice.
 
 &bull; Attend industry conferences, workshops, and training sessions to enhance professional knowledge and maintain certifications, as required.
 
 
 
 Sales Reporting and Performance Monitoring:
 
 
 &bull; Accurately report sales activities, client meetings, and pipeline forecasts to track progress against set targets.
 
 &bull; Maintain up-to-date records of client interactions, sales outcomes, and next steps to ensure transparency and follow-up.
 
 &bull; Analyze sales performance to identify opportunities for improvement, and adjust strategies to ensure achievement of targets.
 
 
 
 
 Requirements
 
 
 &bull; Omani nationals only
 
 &bull; Bachelor&rsquo;s degree in Finance, Economics, or a related field.
 
 &bull; 5 years of experience in retail banking, wealth management, or financial advisory roles, particularly within a premium banking context.
 
 
 
 
</div>

Relationship Manager - Premium Banking Ahli Islamic

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Role/Job Title: Assistant Customer Service Manager
 
 
 
 Business: Retail Banking
 
 
 Function/ Department: Rural Banking
 
 
 Place of work: Rural Locations
 
 
 
 Job Purpose
 
 
 
 The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep. This role is the central custodian of all Rural Banking documents for the branch and provides operational support for Rural and semi urban Retail products. The role bearer is primarily accountable for ensuring seamless maintaining of customer life cycle, fulfilling customer requests and providing best-in class service.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures
 </li>
 <li>
 Responsible for branch operations and service delivery to the customers of a designated branch in our rural network.
 </li>
 <li>
 Data entry of application forms, creation of customer IDs, accounts, etc.
 </li>
 <li>
 File / document checking including KYC checking, application forms and loan document verification
 </li>
 <li>
 Handling cash and clearing transactions
 </li>
 <li>
 Maintaining good audit rating for the branch
 </li>
 <li>
 Work towards ensuring best in class service delivery at the branch for external and internal customers
 </li>
 <li>
 Work as an effective business partner in strategizing and driving the implementation of critical operational and regulatory practices for the branch such as compliance, Lending operations and operational risk
 </li>
 <li>
 Oversee quality initiatives across operations team for optimization of processes in order to improve TAT and upgradation of SLAs
 </li>
 <li>
 Employ tools such as automation and digitization to increase process efficiency
 
 
 </li>
 </ul>
 
 Key Success Metrics
 
 
 
 TAT, operational efficiency, Cost optimization, error percentage, quality of processing compliance, compliance.
</div>

Assistant Customer Service Manager

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title -
 
 Area Sales Manager - CA
 
 
 
 Place of work
 
 - Mumbai
 
 
 
 Business Unit
 
 - Retail Banking
 
 
 
 Function
 
 -Branch Banking
 
 
 
 Job Purpose
 
 
 
 The role entails managing and scaling up the retail branch banking business for the region by implementing strategies to achieve growth targets. It is accountable to ensure expansion of branch footprint, product penetration and delivery of high quality customer service. The role bearer is responsible for identifying business potential areas for an acquisition of Current Account customers in assigned geographies and using enablers to guide a team to successfully converting the same. The role has a P&amp;L responsibility contributing to the larger branch banking channel objectives.
 
 
 
 Responsibilities
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 Mentoring a team of Sales Managers across assigned command area of branches
 </li>
 <li>
 Identifying leads for an acquisition of potential customers for assets products thus generating fee-based revenues
 </li>
 <li>
 Monitoring daily sales call to ensure acquisition process is followed including market coverage
 </li>
 <li>
 Activating Current accounts clients on transactions, thereby responsible for current account float delivery against assigned targets
 </li>
 <li>
 Imparting &amp; refreshing product knowledge to team members, ensure complete updated product awareness within the team
 </li>
 <li>
 Responsible of timely resolution of customer queries
 </li>
 <li>
 Ensuring right level of staffing in the region for CA team
 </li>
 <li>
 Maintaining low team attrition
 </li>
 <li>
 Managing customer centric operations and ensuring customer satisfaction by achieving delivery &amp; service quality norms
 </li>
 <li>
 Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
 </li>
 <li>
 Recommend process changes in order to improve service efficiency and quality across the branch network
 </li>
 <li>
 Monitor the growth and execution as per the defined business plan
 
 
 </li>
 </ul>
 
 Managerial &amp; Leadership Responsibilities
 
 
 
 <ul>
 <li>
 Attract and retain best-in-class talent for key roles in their reporting structure
 </li>
 <li>
 Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
 </li>
 <li>
 Enable teams to drive growth targets by providing necessary support
 
 
 </li>
 </ul>
 
 Educational Qualifications
 
 
 
 Graduate &ndash; Any
 
 
 Post Graduate - Finance (MBA preferred)
 
 
 
 Experience
 
 
 
 14+ years of relevant branch banking experience
</div>

Area Sales Manager-CA

Confidential Company

<h2>Job Description</h2>We are hiring Credit Card Sales - Retail Banking Executive to join our growing team in the UAE. The role involves direct banking sales of credit card products with a focus on New-to-Bank (NTB) customer acquisition.The position requires hands-on sales experience in retail banking or credit cards (minimum 2 years in the UAE) and is not open to DSA-only profiles. Key Responsibilities :<ul><li> Complying to Bank’s Policies and procedures all the time and adhering to Shariah Principles with NIL Exceptions.</li><li> Connecting with Right target audience for the Retail products offering.</li><li> Understanding the complete product and process flow of EI and offer as per the customer requirements.</li><li> Being customer centric and ensure customer requirements are fulfilled as appropriate.</li><li> Managing the End-to-End customer Asset onboarding journey smoothly.</li><li> Adhering to CPR guidelines and offers Products in line with the same.</li><li> Liaising with internal stake holders and ensuring customers are served within the defined TAT.</li><li> Follow-up on initial contacts as required to close the sale.</li><li> Identify proactively opportunities to improve performance and create actionable plans that drive results.</li></ul> Lead / Managerial Role:In addition to the above responsibilities, the Manager will be wholly responsible for driving the assigned team towards the common goal of achieving the sales numbers as per the target adhering to group requirements all the time and providing the market best customer onboarding experience.

Credit Card Sales - Retail Banking Executive - Dubai

<div>
 
 Job Requirements
 
 
 
 
 Job Title &ndash;
 
 Relationship Manager-Group
 
 
 
 Place of work
 
 -RAJASTHAN
 
 
 
 Business Unit
 
 - Retail Banking-Rural Banking
 
 
 
 Function
 
 - Rural Sales
 
 
 
 Job Purpose
 
 
 
 The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to identify prospective customers and convert them into real business opportunities. The role bearer is responsible for creating Joint Liability Groups and centres and managing them through the formation, disbursal and collection phases while managing a team to drive client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 Deepen existing portfolio to ensure customer stickiness
 
 
 <ul>
 <li>
 Manage zoning activity to map household needs in villages and areas allocated
 </li>
 <li>
 Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets
 </li>
 <li>
 Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements
 </li>
 <li>
 Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer
 </li>
 <li>
 Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship
 </li>
 <li>
 Monitor high collections efficiency through discipline and drive
 </li>
 <li>
 Conduct field audits and customer verifications to ensure high quality of accounts
 </li>
 <li>
 Gather latest Market intelligence and track and benchmark against best practices in competitor banks.
 
 
 </li>
 </ul>
 '- Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
 
 
 <ul>
 <li>
 Recommend process changes in order to improve service efficiency and quality across the branch network
 </li>
 <li>
 Manage a team of field officers, taking responsibility of their development and attrition
 </li>
 <li>
 Develop and implement livelihood advancement and community development initiatives.
 
 
 </li>
 </ul>
 
 Managerial &amp; Leadership Responsibilities &ndash;
 
 
 
 <ul>
 <li>
 Attract and retain best-in-class talent for key roles in their reporting structure
 </li>
 <li>
 Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
 </li>
 <li>
 Enable teams to drive growth targets by providing necessary support.
 
 
 </li>
 </ul>
 
 Educational Qualifications
 
 
 
 Graduate-Any
 
 
 Post Graduate-Optional
 
 
 
 Experience
 
 
 
 3-7 years of relevant Rural banking experience.
</div>

Relationship Manager-Group

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Role/Job Title:
 
 Associate Customer Service Manager
 
 
 
 Function/Department:
 
 Rural Banking
 
 
 
 Job Purpose
 
 
 
 The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep. This role is the central custodian of all Rural Banking documents for the branch and provides operational support for Rural and semi urban Retail products. The role bearer is primarily accountable for ensuring seamless maintaining of customer life cycle, fulfilling customer requests and providing best-in class service.
 
 
 
 Responsibilities
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures.
 </li>
 <li>
 Responsible for branch operations and service delivery to the customers of a designated branch in our rural network.
 </li>
 <li>
 Data entry of application forms, creation of customer IDs, accounts, etc.
 </li>
 <li>
 File / document checking including KYC checking, application forms and loan document verification.
 </li>
 <li>
 Handling cash and clearing transactions.
 </li>
 <li>
 Maintaining good audit rating for the branch.
 </li>
 <li>
 Work towards ensuring best in class service delivery at the branch for external and internal customers.
 </li>
 <li>
 Work as an effective business partner in strategizing and driving the implementation of critical operational and regulatory practices for the branch such as compliance, Lending operations and operational risk.
 </li>
 <li>
 Oversee quality initiatives across operations team for optimization of processes in order to improve TAT and upgradation of SLAs.
 </li>
 <li>
 Employ tools such as automation and digitization to increase process efficiency.
 
 
 </li>
 </ul>
 
 Education Qualification
 
 
 
 Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate
 
 
 
 Experience:
 
 2 to 5 years of relevant experience in Banking or allied Business.
</div>

Associate Customer Service Manager

First Abu Dhabi Bank

Job DetailsCountry: UAECity: DubaiIndustry: BankingFunction: Account Management-Non-CommissionedKey ResponsibilitiesCustomer Acquisition<ul><li>Identify, engage, and acquire new retail clients while ensuring that all onboarding activities comply with FAB policies and UAE regulations.</li><li>Conduct needs analysis and discuss financial requirements with clients to structure appropriate solutions in collaboration with product and credit teams.</li><li>Develop strategic account plans and follow up on new business opportunities to expand the client portfolio.</li><li>Monitor market trends and provide feedback on client needs to enhance existing products and services.</li></ul>Relationship Management<ul><li>Build and maintain strong relationships with existing clients, serving as their primary point of contact for all banking needs.</li><li>Proactively manage customer accounts to ensure satisfaction, loyalty, and cross-selling of FAB s products and services.</li><li>Conduct regular client meetings to assess financial goals, identify opportunities, and recommend suitable banking solutions.</li><li>Collaborate with internal partners across wealth management, lending, and digital banking divisions to deliver a holistic service offering.</li><li>Resolve client queries and issues efficiently, ensuring a seamless customer experience.</li></ul>Portfolio Management<ul><li>Manage a defined portfolio of clients, focusing on revenue growth, retention, and risk control.</li><li>Monitor client account activities, credit exposure, and risk indicators to ensure portfolio quality and compliance with internal policies.</li><li>Maximize profitability through cross-selling, referrals, and targeted product promotion.</li><li>Maintain up-to-date awareness of clients financial activities and proactively identify opportunities for engagement.</li></ul>Internal Collaboration<ul><li>Coordinate with Operations, Technology, Legal, Risk, and other internal departments to ensure timely delivery of products and services.</li><li>Contribute to internal process improvements to enhance client servicing efficiency.</li><li>Support the unit head in portfolio planning, reporting, and performance management.</li></ul>Self-Management and Professional Development<ul><li>Set annual goals in alignment with management objectives and track performance throughout the year.</li><li>Participate in professional training and continuous development programs to enhance relationship management skills.</li><li>Stay updated on new financial products, market developments, and regulatory changes impacting retail banking.</li></ul>Skills Set<ul><li>Retail relationship management</li><li>Client portfolio development</li><li>Sales and cross-selling strategy</li><li>Financial analysis and risk assessment</li><li>Compliance and regulatory awareness</li><li>Customer experience and service excellence</li></ul>

Relationship Manager Retail Banking

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