retail banking manager

First Security Bank

<div><p><b>Important Information Regarding Application Process</b>: Please note that we <b>do not accept resumes</b> and encourage applicants to <b>include work history on our formal application available via the </b><b><i>&quot;Apply Now&quot;</i></b><b> link</b>. *Data from a resume cannot be downloaded into an application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.</p>
<p><b>SUMMARY</b><br>
First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as a Banking Center Manager! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!</p>
<p>In this role, you will ensure the efficient daily operations of a full-service banking center and provide secure, innovative financial solutions while fostering a safe, professional, and growth-focused work environment. This role includes modeling company values, supervising and training staff, and resolving customer inquiries to maintain high service standards. <b>This position requires on-site work.</b></p>
<p><b>QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS</b><br>
To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position.</p>
<ul><li>Must be at least 18 years of age.</li>
<li>High School Diploma or GED <b>required</b>.</li>
<li>Associates and/or bachelor's degree related to business and/or finance <b>preferred</b>.</li>
<li>Completion of Retail Banking Supervisor checklist (internal) <b>required; or</b></li>
<li>3-5 years of retail banking experience with a strong understanding of Retail Banking Specialist functions <b>required</b>.</li>
<li>Completion of Retail checklists through Manager level within <b>1</b> year will be <b>required</b>.</li>
<li>1-2 years&rsquo; supervisory/leadership experience <b>preferred</b>.</li>
<li>Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is <b>required</b>.</li>
<li>Commitment to demonstrating Core 5 values with customers and coworkers.</li>
</ul>
<p><b>HOURS OF AVAILABILITY: </b>Regularly Scheduled Hours/Week: 40 (+) hours | Monday &ndash; Friday 7:45am - 5:30pm | Saturday 8:45am - 12:00pm (up to 2 per month) | *Extended working hours may be required.</p>
<p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b><br>
Responsible for management of the banking center team, including service, sales, and operations. Adhere to all department and company policies and procedures and follow applicable banking regulations.</p>
<div><ul><li>Provide comprehensive training and ongoing development for retail staff on bank protocols, operations, policies, products, and services to support high-quality service, sales, and cross-selling.</li></ul>
<ul><li>Foster and maintain a welcoming, customer-focused environment, strengthening relationships through exceptional service and active community engagement.</li></ul>
<ul><li>Lead weekly meetings to ensure clear communication of directives, performance updates, and goals between departments and leadership.</li></ul>
<ul><li>Apply essential employment law principles, consistently interpret and enforce bank policies and procedures, and perform and supervise all key retail responsibilities.</li></ul>
<ul><li>Ensure audit controls are consistently followed and that monthly audits, checklists, and reports are completed accurately and on time.</li></ul>
<ul><li>Maintain a strong understanding of physical security equipment and enforce security procedures to protect the team and the banking center, reporting any concerns to the Security team.</li></ul>
<ul><li>Monitor compliance with regulatory requirements, including the Bank Secrecy Act, Regulation CC, Regulation E, and Fair Lending.</li></ul>
<ul><li>Assist with unusual transactions and resolve customer complaints with professionalism and clarity.</li></ul>
<ul><li>Responsible for opening and maintaining customer accounts while providing operational support by pulling and balancing teller drawers when necessary.</li></ul>
<ul><li>Collaborate with management to develop banking center goals and implement effective strategies to achieve them.</li></ul>
<ul><li>Protect all customer information and bank operations through strict confidentiality.</li></ul>
<ul><li>Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.</li></ul>
<ul><li>Maintain a valid driver's license, reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.</li></ul>
<ul><li>Attend various Retail training classes and perform additional duties as assigned by management.</li></ul>
</div>
<p><b>SUPERVISORY RESPONSIBILITIES: </b>Under the guidance of the Retail Operations Manager, this role provides supervision to retail employees by monitoring and evaluating performance, addressing issues proactively, and making well-informed, timely decisions based on careful assessment of each situation.</p>
<p><b>SOFT SKILLS</b><br>
Foster a culture that values high ethical conduct, critical thinking, problem-solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.</p>
<p><b>PHYSICAL DEMANDS</b><br>
Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications. Have near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats. The employee must occasionally lift and move up to 25 pounds. Ability to hold a valid driver's license with access to a vehicle that can be used for business travel purposes.</p>
<p>The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</p>
<p><b>MENTAL DEMANDS</b><br>
The duties of this position require strong independent problem-solving skills to manage multiple projects and their accurate and timely completion. Able to interact with and lead others in a calm and patient manner; maintaining confidentiality and professionalism in all situations. Able to analyze information, evaluate options, and make sound judgements in a timely manner. Strong mathematical competency related to currency, including adding, subtracting, multiplying, and dividing whole numbers, fractions, and decimals. This position also requires the ability to read and interpret documents, draft instructions or presentations, and articulate complex information in written or oral form.</p></div>

Banking Center Manager

Equity Bank

<div><div><b>Position: Customer Service Manager</b></div>
<div><b>Department: Retail Banking</b></div>
<div><b>Location: Wichita, KS (Rock)</b></div>
<div><b>Job Type: Full-Time/Hourly</b></div>
<div></div><div><i>Jump start your career at </i><b><i>Equity Bank</i></b><i>! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At </i><b><i>Equity Bank</i></b><i> we&rsquo;ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.</i></div>
<div></div><div><b>Responsibilities and Expectations</b></div>
<div></div><div><b>Key Responsibilities</b></div>
<div><b>Lead and Manage Performance of Retail Bank Team (Non-Exempt Employees)</b></div>
<ul><li>Partner with the Branch Manager to execute sales management routines, including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly performance and results coaching</li>
<li>Provide visible, on-site leadership and motivation while directing the daily workflow of a team of approximately 2&ndash;4 retail bank employees</li>
<li>Participate in and make recommendations regarding hiring, compensation, scheduling, promotions, performance management, and disciplinary actions</li>
<li>Implement and ensure adherence to bank operating procedures and protocols</li>
<li>Coach, train, and develop team members to ensure success in both current responsibilities and future career growth</li>
</ul><div><b>Support Growth of Retail Bank Net Income</b></div>
<ul><li>Recommend and deliver appropriate accounts, loans, and banking services that align with clients&rsquo; financial needs</li>
<li>Partner with the Branch Manager to achieve budgeted targets for deposit growth, loan production, and non-interest income</li>
<li>Monitor and manage bank expenses in alignment with branch goals</li>
<li>Demonstrate strong operational discipline to minimize risk exposure and maintain high-quality production</li>
<li>Proactively refer clients to bank partners to generate additional revenue opportunities</li>
</ul><div><b>Ensure Consistent Delivery of a Superior Customer Experience</b></div>
<ul><li>Model exceptional customer service behaviors and set expectations for the retail bank team</li>
<li>Collaborate with the Branch Manager to cultivate a welcoming, engaging, and professional environment for both clients and team members</li>
<li>Take ownership of escalated client concerns and ensure timely resolution and follow-through</li>
<li>Perform teller functions as needed to support branch operations</li>
<li>Approve transactions for other employees within assigned authority limits</li>
</ul><div><b>Maintain Compliance with Laws, Regulations, and Bank Policies</b></div>
<ul><li>Understand and comply with all applicable laws and regulations, including but not limited to the Equity Bank Business Ethics and Conduct Policy, Bank Secrecy Act (BSA), Anti-Money Laundering (AML) requirements, Information Security policies, and Suspicious Activity Reporting (SAR) procedures</li>
<li>Adhere to deposit account opening standards and internal suspicious activity referral processes, as applicable to the role</li>
<li>Develop an understanding of normal client account activity to assist with fraud and risk prevention</li>
<li>Complete all required compliance and regulatory training on a timely basis.</li>
<li>Support the Branch Manager in ensuring team-wide compliance with applicable laws, regulations, and internal policies</li>
<li>This position requires the employee to obtain and maintain NMLS certification in accordance with the SAFE Act and applicable lending regulations</li>
</ul><div><b>Required Skills &amp; Education</b></div>
<div></div><div><b>Requirements</b></div>
<ul><li>High School Diploma or equivalent</li>
<li>Strong interpersonal, verbal, and written communication skills</li>
<li>Proficiency with Windows-based computer systems</li>
<li>Ability to maintain a high level of confidentiality and professionalism</li>
<li>Strong attention to detail with effective organizational and time-management skills</li>
<li>Ability to collaborate effectively with a team to identify and implement solutions</li>
<li>Availability to travel to Wichita, Kansas during the first week of employment for required week-long training</li>
</ul><div><b>Preferred</b></div>
<ul><li>Previous retail banking or financial services experience</li>
<li>Prior leadership, coaching, or supervisory experience</li>
<li>Experience with sales management routines and performance coaching</li>
<li>Knowledge of retail banking products, services, and regulatory requirements</li>
</ul><div><b>Who We Are</b></div>
<div>Equity Bank, a full-service, $7.9 billion community bank, is based in Wichita, Kansas, with over 80 bank offices throughout Kansas, Nebraska, Missouri, Arkansas, and Oklahoma.</div>
<div></div><div>At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We&rsquo;re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.</div>
<div></div><div>Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.</div>
<div></div><div><b>What&rsquo;s in it for you?</b></div>
<div>We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.</div>
<div></div><div><b>Benefits Available:</b></div>
<ul><li>Health, Dental &amp; Vision Insurance</li>
<li>Group Life &amp; Long-Term Disability Insurance</li>
<li>Flexible Spending &amp; Health Savings Accounts</li>
<li>Group Cancer Insurance</li>
<li>401(K) Retirement Plan w/Company Match</li>
<li>Generous Vacation &amp; Sick Time</li>
<li>Employee Stock Purchase Plan (ESPP)</li>
<li>Pet Insurance</li>
<li>Retail Banking Benefits</li>
</ul><div><b>Find your future at Equity Bank!</b></div>
<div><i>The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.</i></div>
<div></div><div><b>Physical Requirements</b></div>
<div><i>This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.</i></div>
<div></div><div><b>Work Environment</b></div>
<div><i>This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.</i></div>
<div></div><div><b><i>Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant&rsquo;s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</i></b></div></div>

Customer Service Manager - Wichita, KS (Rock)

Huntington Bank

<div><h1 class="jobSectionHeader"><b>Description</b></h1><p>
Branch will be in Wake forest:</p><p>
Dr Calvin Jones Hwy &amp; Ligon Mill Rd, Raleigh NC 27587</p><p></p><p><b>
Summary:
</b></p><p>The As a Branch General Manager, you are is a leadership role responsible for management of a mass affluent branch; managing a staff of bankers that have an assigned book of business, leading all facets of sales, service and operations of the branch; coaching on existing processes, leading the team in achieving budgeted production goals, acquiring new consumer and business customers; initiating referrals to partners, and deepening all existing customer relationships proactively driving business inside and outside of the branch; and responsible for consistent business development and calling program.</p><p></p><p><b>
Duties &amp; Responsibilities:</b></p><ul><li><ul><li>Managing/Coaching a staff of bankers that have an assigned book of business. Executes on complex retail strategies and tactics to increase the mass affluent households, fulfill customer needs, and provide an excellent customer experience.</li><li>Leading and coaching team to provide excellent customer service and effectively resolve customer issues. Managing the overall operations of the branch, adhering to all operational, security, risk and regulatory related policies and procedures.</li><li>Managing portfolio of high value consumer and business customers. Leads the process of referring customers to other areas of the bank to meet customer needs, deepen relationships and build strong internal partnerships pursuant to OCR guidelines for the branch.</li><li>Consistently meet or exceed small business sales and referral goals. Developing key internal partnerships to drive business in market area.</li><li>Increased responsibility around OCR Partnership and Deepening Metrics. Goals will be provided according to the opportunity at the location.</li><li>Leveraging available tools and technology to identify and present sales and service opportunities. Maintaining knowledge and educates team on all products, services, technology and policies.</li><li>Maintaining active involvement in the community, and develops key business and community relationships.</li><li>Actively overseeing the recruitment / hiring process ensuring assigned market is staffed with colleagues suitable for Huntington&rsquo;s culture.</li></ul></li></ul><p></p><p><b>
Basic Qualifications:</b></p><ul><li><ul><li>High School Diploma or GED and minimum of 2 years or more of sales management experience in retail banking, financial services or goal driven retail sales.</li></ul></li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li><ul><li>Bachelor's Degree and 2 years or more branch management experience.</li><li>Ability to understand, drive and lead branch sales, service, operations and financial performance within the branch and digital channels.</li><li>Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching and colleague development and presentation skills.</li><li>Strong relationship building skills.</li><li>Excellent verbal and written communication skills.</li><li>Comfort with technology such as mobile services and online banking services.</li><li>Knowledge of consumer and business deposit products.</li><li>Ability to develop, influence, inspire and motivate colleagues to increase retention.</li></ul></li></ul><p><b><br>
Exempt Status: (Yes</b> = not eligible for overtime pay) (<b>No</b> = eligible for overtime pay)</p>
Yes<p></p><p><b>
Workplace Type:</b></p>
Office<p></p><p>
Our Approach to <b>Office </b>Workplace Type</p><p></p><p>
Certain positions outside our branch network may be eligible for a flexible work arrangement. We&rsquo;re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.</p><p></p><p>
Huntington is an Equal Opportunity Employer.</p><p></p><p>
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.</p><p></p><p><b>
Note to Agency Recruiters: </b>Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.</p></div>

Branch General Manager- Wake Forest, Raleigh NC

Woodforest National Bank

<div><div><b>Teller Retail Banker</b><b>-</b><b>072187</b></div><p></p><div><b>
Description</b><div></div><p><br>
Take the next step toward your new career today!</p>
<p>Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!</p>
<p>Our Retail Bankers are the face of our organization and are critical in caring for our customers each day. As a Retail Banker you will receive training that will allow you to successfully engage and enhance the customer&rsquo;s experience by offering products and services that best meet their needs. The well-rounded knowledge base that you develop will prepare you for advancement opportunities and a robust career in banking at Woodforest. Key responsibilities include:</p>
<ul><li>Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.</li>
</ul><ul><li>Processing transactions, opening accounts, and performing account maintenance.
</li></ul><ul><li>Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.</li>
</ul><ul><li>Employing problem solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.</li>
</ul>
</div><p></p><div><b>Qualifications</b><div>
</div>
Minimum Qualifications/Experience:<br>
<ul><li>3 years of relevant and transferrable sales and/or customer service experience;</li></ul>
 OR an Associate&rsquo;s degree and 1 year of relevant and transferrable sales and/or customer service experience;<br>
 OR a Bachelor&rsquo;s degree.<br>
<ul><li>Previous instore banking experience is preferred, but not required.</li><li>Must be positive and engaging.
</li></ul><br>
Formal Education &amp; Certification:<br>
<ul><li>High School Diploma or equivalent required.
</li></ul><br>
Work Status:<br>
<ul><li>Full-time.</li></ul><br>
Supervisory Responsibility:<br>
<ul><li>No.</li></ul><br>
Travel:<br>
<ul><li>Little to no overnight travel expected. Based on the occasional business need, you may be expected to cover nearby branch locations up to 45 miles from your assigned branch location.</li></ul><br>
Working Conditions:<br>
<ul><li>Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.
</li></ul><br>
Disclaimer:<br>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time.<br>
<br>
Woodforest is an Equal Opportunity Employer, including Disability and Veterans.</div><p></p><div><b>
Job</b><b>:</b> Branch Banking</div><div><b>
Primary Location</b><b>:</b> Mississippi-Waveland</div><div><b>
Schedule</b><b>:</b> Full-time</div><div><b>
Work Locations</b><b>:</b> MS - Waveland WM-8136 460 Hwy 90 Waveland 39576</div><div><b>
Unposting Date</b><b>:</b> Ongoing</div><div><b>
Organization</b><b>:</b> Mississippi</div></div>

Teller Retail Banker

Firstrust Bank

FIRSTRUST BANK
<br>RECOGNIZES THE LEADER IN YOU
<br>As one of the region’s foremost community banking institutions, we take pride in fostering leadership.
<br>As a Firstrust employee, your growth is our growth.
<br><br>
For you, that means great benefits, performance-based pay, a meaningful role, and resources to help your success.
<br><br>
For us, that means employees who offer exemplary customer service with a commitment to our values - honesty, integrity and accountability.
<br><br>
<ul>
<li>On-site Position*</li>
</ul>
Primary responsibility is to manage a Branch Team of employees and/or more than one branch to develop business, provide extraordinary service to customers, maintain operational integrity and a professional office appearance, and manage operating expenses. Directs the daily sales, operational and administrative activities of the branch within the framework of corporate policies and procedures to assure good quality service to our customers, satisfied and challenged employees and an efficient and profitable operating branch. Fosters a motivational environment and strong sense of service and teamwork.
<br><br>
<b>JOB DUTIES AND RESPONSIBILITIES:</b><br>
<ul>
<li>Responsible for the development of new business for Firstrust. Is alert to expressed customer/prospect needs to suggest appropriate business and consumer services. Actively sells and promotes bank products to potential and existing business and consumer customers. Possesses knowledge of corporate products and services to suggest products.</li>
<li>Uses time to develop business with existing customers, COIs and prospects. Obtains new loans/deposits through the development and implementation of an internal/external calling program.</li>
<li>Requires a desire to learn and understand the business customers’ needs and recommend solutions to meet those needs.</li>
<li>Primary responsibility to attain small business loans, deposit goals and other sales goals as dictated by branch Scorecard or other qualitative measures.</li>
<li>Builds strong partnerships with Business Banking, Consumer Lending, and Commercial Lenders, Private banking, Mortgage Officers, and all other partners within Bank to meet/exceed our customer’s expectations.</li>
<li>Budgets time to ensure ongoing sales activities, develops tactics to achieve results each month and is accountable for meeting these goals.</li>
<li>Develops and implements a strategic plan and continuously monitors the branch performance with an Assistant Manager or other senior level team member as it relates to all goals.</li>
<li>Monitors loan, deposit, new account, referral and balance sheet goals and production to achieve consistent scorecard results. Also, monitors fee income, fee waivers and rebates, income & expense goals and results.</li>
<li>Evaluates and submits branch approval requests for fee rebates outside of the branch’s authority level limits.</li>
<li>Embraces technology and Sales Force (Customer Relationship Management system) to manage all branch leads and opportunities for themselves and their team.</li>
<li>Ensures branch operates in accordance with all Bank audit and security policies and procedures and ensures branch compliance of all federal regulatory guidelines. Achieves audit goals.</li>
<li>Manages the professional development plan for all branch team members including specific training related to product knowledge, sales, customer service, compliance, operations and/or technical training. This includes attendance at required meetings by job family, Operations review classes and/or sales debrief calls. Writes and delivers annual performance reviews, and performance improvement plans/warnings as needed. Approves time off, branch schedules and timesheets for optimum customer service. Interviews candidates for open positions.</li>
<li>Oversees the monitoring of teller shorts/overs, new account exceptions, loan exceptions and branch overall cash levels.</li>
<li>Manages all aspects of Branch appearance including facilities, signage, and employee attire in accordance with the Firstrust appearance policy.</li>
<li>Holds self and others accountable. Demonstrates the behaviors consistent with Firstrust Mission and Values.</li>
<li>Leading a welcoming atmosphere that reflects our commitment to exceptional service specifically embracing and demonstrating MAGIC of customer service strategies.</li>
<li>Demonstrates teamwork through flexibility and maintains effective communication with other departments to achieve Community Banking objectives and goals.</li>
<li>Partners with all areas of the Bank to provide seamless service to our customers.</li>
</ul>
Decision Making
<br><ul>
<li>Develops, implements, and monitors the branch’s performance as it relates to all goals. Develops tactics to ensure the branch is meeting its goals.</li>
<li>Monitors loan, deposit, new account, referral and balance sheet goals and production to achieve consistent scorecard results. Also, monitors fee income, fee waivers and rebates, income & expense goals and results.</li>
<li>Makes decisions/recommendations related to hiring, continued employment and staff development to ensure branch success. Monitor staff performance and implement and monitor improvement plans, as necessary.</li>
<li>Expected to execute on any additional deliverables within clearly communicated deadlines specific to Community Banking. Also, managing the attendance of self and team members to required meetings and training classes.</li>
<li>Accountable to achieve goals and develop ongoing tactics to achieve these results.</li>
<li>Continuously seeks and implements ways to improve the overall team performance.</li>
<li>Makes all branch decisions within authority level or follows outlined procedure for escalation to obtain proper approval following Firstrust’s authority matrix.</li>
</ul>
Accountability
<br><ul>
<li>Team champion for all sales, service and Firstrust strategic initiatives. Communicates to staff on new policies and procedures and ensures compliance. Effectively communicates and implements bank’s overall mission/vision.</li>
<li>Achieve business loan and deposit goals and other scorecard goals by making calls, networking, and building a necessary pipeline to achieve goals.</li>
<li>Drives the consumer loan production through daily calling, daily pipeline management and daily customer profiling.</li>
<li>Will coach branch employees on consultative sales by real time coaching observations.</li>
<li>Provides guidance and direction to all staff members and ensures their development through one-on-ones, coaching, counseling, and training. Takes an active role in the development of the personnel and is always striving to improve their performance.</li>
<li>Encourages and supports the training and development of the team in both retail and business product and services.</li>
<li>Develops tactics to meet monthly sales/service goals along with profitability targets. The manager will communicate clearly and explicitly the employees’ daily, weekly, and monthly goals</li>
<li>Schedule appointments, manage pipelines, actively participate in outside networking opportunities that lead to business generation, attends Business Banking Meetings as well as other meetings as required.</li>
<li>Branch Manager will always set a positive example in all areas of leadership.</li>
<li>Responsible for ensuring the staff knows and complies with all audits, security and compliance policies and procedures. Specifically, those updated and communications within our weekly Community Banking Operations newsletter.</li>
</ul>
<b>PHYSICAL AND SENSORY REQUIREMENTS:</b><br>
<ul>
<li>Prolonged periods sitting at a desk and working on a computer.</li>
<li>While performing the essential functions of this position, the Branch Manager is regularly required to drive a motor vehicle to travel to client locations and events.</li>
<li>The employee must move and position object/materials to set up branch events and must be able to lift up to 20 lbs. of materials to be moved to branches and events.</li>
</ul>
<b>EDUCATION, TRAINING AND EXPERIENCE:</b><br>
<ul>
<li>Must be a self-motivated, proven leader with a track record of delivering consistent sales results. This includes driving branch performance and fostering a high performing team.</li>
<li>More than 5 years of successful branch management experience required.</li>
<li>High School diploma required, 4-year college degree preferred or equivalent experience.</li>
<li>A working knowledge of Bank operating policies and procedures which impact retail and business services.</li>
<li>A thorough knowledge of the features and benefits of all Bank retail products and services.</li>
<li>Advanced PC Literacy</li>
<li>Experience using Salesforce or comparable Customer Relationship Management system preferred.</li>
<li>May be licensed to sell alternative investments and insurance (not required).</li>
</ul>
Firstrust Bank provides equal employment opportunity without regard to race, color, creed, sex (including pregnancy), age, gender, (including gender nonconformity and status as a transgender or transsexual individual), physical or mental disability, religion, national origin, genetics, marital status, veteran’s status, ancestry, citizenship, sexual orientation, or other characteristics protected by applicable law. This policy applies to all areas of employment, including, without limitation, recruitment, hiring, training and development, promotion, transfer, termination, compensation, benefits, and all other conditions and privileges of employment in accordance with applicable federal, state and local laws.
<br><br>
Firstrust Bank is an Equal Opportunity Employer.
<br><br>
If you have a disability and need an accommodation to complete the application process, please email Firstrust Bank Human Resources Department HResources@firstrust.com. Include your full name, best way to reach you, and the accommodation needed to assist with the application process.
<br><br>
Firstrust provides reasonable accommodations so that disabled individuals may participate in the application and selection process. Please state your reasonable accommodation request for assistance in your message.
<br><br>
Only reasonable accommodation requests related to applying for a specific position within Firstrust will be reviewed at the email address and phone number supplied.
<br><br>
Please advise Firstrust of any accommodation you require to express an interest in a specific opening by emailing or calling: reasonableaccomdations@firstrust.com or 215-728-8265.

Community Banking Branch Sales Manager - Horsham

<div><h1 class="jobSectionHeader"><b>Description</b></h1><p><b>
Summary:
</b></p><p>Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Branch Manager, you are responsible for management of the branch; leading all facets of sales, service and operations of the branch; coaching on existing processes, leading the team in achieving budgeted production goals, acquiring new consumer and business customers; initiating referrals to partners, and deepening all existing customer relationships proactively driving business inside and outside of the branch; and responsible for consistent business development and calling program.</p><p></p><p><b>
Duties &amp; Responsibilities:</b></p><ul><li>
Managing portfolio of high value consumer and business customers. Leads the process of referring customers to other areas of the bank to meet customer needs, deepen relationships and build strong internal partnerships pursuant to OCR guidelines for the branch.</li><li>
Leading team to provide excellent customer service and effectively resolve customer issues.</li><li>
Leveraging available tools and technology to identify and present sales and service opportunities.</li><li>
Maintaining knowledge and educates team on all products, services, technology and policies.</li><li>
Maintaining active involvement in the community, and develops key business and community relationships.</li><li>
Developing key internal partnerships to drive business in market area.</li><li>
Actively overseeing the recruitment / hiring process ensuring assigned market is staffed with colleagues suitable for Huntington&rsquo;s culture.</li><li>
Garnering resources required to support team.</li><li>
Managing the overall operations of the branch, adhering to all operational, security, risk and regulatory related policies and procedures.</li><li>
Understanding branch sales, service, operations and financial performance.</li><li>
Demonstrating acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication and presentation.</li><li>
Performing other duties as assigned.</li></ul><p></p><p><b>
Basic Qualifications:</b></p><ul><li>
High School Diploma or GED and minimum of 1 year or more in a goal driven retail sales leadership role or a Bachelor's Degree.</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
Bachelor's Degree and previous management experience.</li><li>
Ability to understand, drive, and lead branch sales, service, operations and financial performance within the branch and digital channels.</li><li>
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching and colleague development and presentation skills.</li><li>
Excellent verbal and written communication skills.</li><li>
Comfort with technology such as mobile services and online banking services.</li><li>
Knowledge of consumer and business deposit products.</li><li>
Ability to develop, influence, inspire and motivate colleagues to increase retention.</li></ul><p><b><br>
Exempt Status: (Yes</b> = not eligible for overtime pay) (<b>No</b> = eligible for overtime pay)</p>
Yes<p></p><p><b>
Workplace Type:</b></p>
Office<p></p><p>
Our Approach to <b>Office </b>Workplace Type</p><p></p><p>
Certain positions outside our branch network may be eligible for a flexible work arrangement. We&rsquo;re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.</p><p></p><p>
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.</p><p></p><p>
Huntington is an Equal Opportunity Employer.</p><p></p><p>
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.</p><p></p><p><b>
Note to Agency Recruiters:</b> Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.</p></div><p></p>

Branch Manager- Hillcrest Branch, Spartanburg SC

<div><p><b>Important Information Regarding Application Process: </b>Please note that <b>we do not accept resumes</b> and encourage applicants to <b>include work history on our formal application available via the </b><b><i>&quot;Apply Now&quot; </i></b><b>link.</b> *Data from a resume cannot be downloaded into an application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.</p>
<p><b>SUMMARY</b><br>
First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as a Retail Banker! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!</p>
<p>In this role, you will assist customers by processing transactions in person, by mail, and by night deposit. You will become knowledgeable in identifying customer needs, servicing accounts, explaining financial products, and helping resolve customer issues. You will cross-train to perform retail banking specialist duties, including opening new accounts, setting up direct deposits, and retirement accounts. <b>This position requires on-site work.</b></p>
<p><b>QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS</b></p>
<p>To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities necessary for this position.</p>
<ul><li>High School Diploma or GED completion by the end of your graduating year is <b>required</b>.</li>
<li><b>Bilingual speaking (full professional proficiency) in Spanish/English/Marshallese preferred.</b></li>
<li>1 - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience<b> preferred.</b></li>
<li>Position will begin as a Retail Banker with the intent of promotion to Retail Banking Specialist as skills are mastered.</li>
<li>Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is <b>required</b>.</li>
<li>Commitment to demonstrating Core 5 values with customers and coworkers.</li>
</ul>
<p><b>HOURS OF AVAILABILITY: </b>Regularly Scheduled Hours/Week: 40 (+) hours per week | Monday ? Friday 7:30am - 6:00pm | Saturday 8:30am-12:30pm (typically 1 per month) | *Extended working hours may be required.</p>
<p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES:
</b></p><div><ul><li>Process a variety of customer transactions, including deposits, withdrawals, loan payments, cash advances, cashier?s checks, and cashing checks while following all identification and retail policies and procedures.</li></ul>
<ul><li>Verify checks, identify counterfeit currency, and review all transactions for accuracy.</li></ul>
<ul><li>Identify fraudulent transactions and review concerns with management; become well-informed on new suspicious activities.</li></ul>
<ul><li>Complete Currency Transaction Reports (CTR) and Suspicious Activity, Identity Theft, and Red Flag (SIRF) as needed. Report any suspicious/fraudulent activity to Bank Secrecy Act Officer.</li></ul>
<ul><li>Maintain and balance cash drawers, process vault currency, process proof work accordingly, manage coin and currency supplies, and assist with night, mail, and ATM deposits; balance the ATM and main vault as needed.</li></ul>
<ul><li>Inform management of any problems, concerns, or outages. Assist with research and help resolve discrepancies.</li></ul>
<ul><li>Complete special requests such as redeeming savings bonds, managing safe-deposit box access, and providing account printouts, research, copies, and referrals.</li></ul>
<ul><li>Maintain security through proper opening/closing and vault procedures.</li></ul>
<ul><li>Promote bank products, refer customers when necessary, and provide support to internal staff and management. Deliver quality service, respond to in-person and telephone inquiries, assist with unusual transactions, and address complex customer questions.</li></ul>
<ul><li>Protect all customer information and bank operations through strict confidentiality.</li></ul>
<ul><li>Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.</li></ul>
<ul><li>Maintain reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.</li></ul>
<ul><li>Attend various retail training classes and perform additional duties as assigned by management.</li></ul>
</div>
<p><b>Upon successful training of duties listed above:</b></p>
<p><i>Develop the specialized Retail Banking Specialist skills necessary to acquire experience in additional retail services:</i></p>
<div><ul><li>Build consumer and business customer profiles as needed.</li></ul>
<ul><li>Process debit cards requests and handle debit card disputes</li></ul>
<ul><li>Assist customers with account updates, including name and address changes, identification updates, maintenance issues, reconciliation, and complaints.</li></ul>
<ul><li>Opening/Closing Accounts.</li></ul>
<ul><li>Obtain training and become proficient in executing wire transfers.</li></ul>
<ul><li>Order checks and exchange foreign currency</li></ul>
</div>
<p><b>SUPERVISORY RESPONSIBILITIES: </b>None.</p>
<p><b>SOFT SKILLS</b><br>
Foster a culture that values high ethical conduct, critical thinking, problem-solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.</p>
<p><b>PHYSICAL DEMANDS</b><br>
Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications. Have near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats. The employee must occasionally lift and move up to 25 pounds.</p>
<p>The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</p>
<p><b>MENTAL DEMANDS</b><br>
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills, including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.</p></div>

FT Retail Banker

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