retail banking specialist

First Bank & Trust

<div><div>Job Description:</div><div></div><div><div>
This person shall be responsible for providing a superior service experience to all guests of FBT. This person must meet and resolve the transactional needs of guests in a timely and efficient manner, remaining ever aware of the guest. This person shall be responsible for developing and maintaining client relationships and managing client needs while proactively recognizing opportunities and offering solutions, all while putting people first.</div></div><div></div><div><div><br>
Qualifications: This person should have a high school diploma and a minimum of one year of related experience, or the equivalent. This person should demonstrate strong communication skills through excellent verbal and written correspondence, effective listening, and responsiveness. This person should be genuinely personable, empathetic to others, collaborative, and a solution driven problem solver.</div></div><div></div><div><div><br>
Principal Responsibilities:</div></div><div><ul><li><div>
Provide a superior service experience that not only satisfies the wants and needs of the bank&rsquo;s guests but provides them with a unique experience indicative of First Bank &amp; Trust&rsquo;s culture and commitment to the communities we serve.</div></li></ul></div><div><ul><li><div>
Enthusiastically develop, maintain, and grow new and existing relationships that are profitable to the bank while minimizing risk. While not required, a general understanding and aptitude for sales aids in this responsibility.</div></li></ul></div><div><ul><li><div>
Perform general teller functions including processing deposits, withdrawals, payments, and negotiable items. Maintain a balanced cash drawer each day. Remain risk-aware, recognizing and swiftly reporting any suspicious transactions. Assist in the daily servicing of branch hardware; including ATM and/or TCR(s).</div></li></ul></div><div><ul><li><div>
Anticipate needs and advise clients on solutions that personally benefit them.</div></li></ul></div><div><ul><li><div>
Assist in the opening of new accounts and establishing new relationships.</div></li></ul></div><div><ul><li><div>
Be an expert and educate clients in the bank&rsquo;s suite of products, services and processes that meet both client and community needs.</div></li></ul></div><div><ul><li><div>
Proactively seek direction from the Retail Banking Supervisor and/or Retail Branch Manager that assures daily work aligns with organizational goals. In addition, be persistent in building relationships and collaborating with colleagues both in and outside of the Retail business line to meet client needs.</div></li></ul></div><div><ul><li><div>
Monitor and maintain both the deposit and credit portfolios for quality and potential risk. If necessary, follow through on collection efforts, using all legal means as required by Loan Policy and Guidelines.</div></li></ul></div><div><ul><li><div>
Act in accordance with FBT policies and procedures as set forth in the employee handbook.</div></li></ul></div><div><ul><li><div>
Adhere to compliance procedures and participate in required compliance training and all meetings deemed appropriate by supervisor.</div></li></ul></div><div>
Compensation Grade</div>
Hourly Grade 3<div></div><div><i>
First Bank &amp; Trust is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete </i><div>Equal Employment Opportunity Policy Statement</div><i>. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email </i><div><i>hr@bankeasy.com</i></div><i>.</i></div></div>

Retail Banking Specialist

First Security Bank

<div><p><b>Important Information Regarding Application Process: </b>Please note that <b>we do not accept resumes</b> and encourage applicants to <b>include work history on our formal application available via the </b><b><i>&quot;Apply Now&quot; </i></b><b>link.</b> *Data from a resume cannot be downloaded into an application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.</p>
<p><b>SUMMARY</b><br>
First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as a Retail Banker! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!</p>
<p>In this role, you will assist customers by processing transactions in person, by mail, and by night deposit. You will become knowledgeable in identifying customer needs, servicing accounts, explaining financial products, and helping resolve customer issues. You will cross-train to perform retail banking specialist duties, including opening new accounts, setting up direct deposits, and retirement accounts. <b>This position requires on-site work.</b></p>
<p><b>QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS</b></p>
<p>To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities necessary for this position.</p>
<ul><li>High School Diploma or GED completion by the end of your graduating year is <b>required</b>.</li>
<li><b>Bilingual speaking (full professional proficiency) in Spanish/English/Marshallese preferred.</b></li>
<li>1 - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience<b> preferred.</b></li>
<li>Position will begin as a Retail Banker with the intent of promotion to Retail Banking Specialist as skills are mastered.</li>
<li>Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is <b>required</b>.</li>
<li>Commitment to demonstrating Core 5 values with customers and coworkers.</li>
</ul>
<p><b>HOURS OF AVAILABILITY: </b>Regularly Scheduled Hours/Week: 40 (+) hours per week | Monday ? Friday 7:30am - 6:00pm | Saturday 8:30am-12:30pm (typically 1 per month) | *Extended working hours may be required.</p>
<p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES:
</b></p><div><ul><li>Process a variety of customer transactions, including deposits, withdrawals, loan payments, cash advances, cashier?s checks, and cashing checks while following all identification and retail policies and procedures.</li></ul>
<ul><li>Verify checks, identify counterfeit currency, and review all transactions for accuracy.</li></ul>
<ul><li>Identify fraudulent transactions and review concerns with management; become well-informed on new suspicious activities.</li></ul>
<ul><li>Complete Currency Transaction Reports (CTR) and Suspicious Activity, Identity Theft, and Red Flag (SIRF) as needed. Report any suspicious/fraudulent activity to Bank Secrecy Act Officer.</li></ul>
<ul><li>Maintain and balance cash drawers, process vault currency, process proof work accordingly, manage coin and currency supplies, and assist with night, mail, and ATM deposits; balance the ATM and main vault as needed.</li></ul>
<ul><li>Inform management of any problems, concerns, or outages. Assist with research and help resolve discrepancies.</li></ul>
<ul><li>Complete special requests such as redeeming savings bonds, managing safe-deposit box access, and providing account printouts, research, copies, and referrals.</li></ul>
<ul><li>Maintain security through proper opening/closing and vault procedures.</li></ul>
<ul><li>Promote bank products, refer customers when necessary, and provide support to internal staff and management. Deliver quality service, respond to in-person and telephone inquiries, assist with unusual transactions, and address complex customer questions.</li></ul>
<ul><li>Protect all customer information and bank operations through strict confidentiality.</li></ul>
<ul><li>Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.</li></ul>
<ul><li>Maintain reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.</li></ul>
<ul><li>Attend various retail training classes and perform additional duties as assigned by management.</li></ul>
</div>
<p><b>Upon successful training of duties listed above:</b></p>
<p><i>Develop the specialized Retail Banking Specialist skills necessary to acquire experience in additional retail services:</i></p>
<div><ul><li>Build consumer and business customer profiles as needed.</li></ul>
<ul><li>Process debit cards requests and handle debit card disputes</li></ul>
<ul><li>Assist customers with account updates, including name and address changes, identification updates, maintenance issues, reconciliation, and complaints.</li></ul>
<ul><li>Opening/Closing Accounts.</li></ul>
<ul><li>Obtain training and become proficient in executing wire transfers.</li></ul>
<ul><li>Order checks and exchange foreign currency</li></ul>
</div>
<p><b>SUPERVISORY RESPONSIBILITIES: </b>None.</p>
<p><b>SOFT SKILLS</b><br>
Foster a culture that values high ethical conduct, critical thinking, problem-solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.</p>
<p><b>PHYSICAL DEMANDS</b><br>
Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications. Have near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats. The employee must occasionally lift and move up to 25 pounds.</p>
<p>The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</p>
<p><b>MENTAL DEMANDS</b><br>
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills, including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents and draft routine written communications.</p></div>

FT Retail Banker

<div><p><b>Important Information Regarding Application Process: </b>Please note that <b>we do not accept resumes</b> and encourage applicants to <b>include work history on our formal application available via the </b><b><i>&quot;Apply Now&quot; </i></b><b>link.</b> *Data from a resume cannot be downloaded into an application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.</p>
<p><b>SUMMARY</b><br>
First Security Bank is seeking a professional, energetic and team-oriented individual to join our team as a Retail Banker! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!</p>
<p>In this role, you will assist customers by processing transactions in person, by mail, and night deposit. Become knowledgeable in identifying customer needs, service accounts, explain financial products and help resolve customer issues. Crosstrain to perform retail banking specialist duties, including opening new accounts, setting up direct deposits, and retirement accounts. <b>This position requires on-site work.</b></p>
<p><b>QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS</b><br>
To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position.</p>
<ul><li>High school diploma or general education degree (GED) will be <b>required </b>at the completion of your graduating year.</li>
<li>1 - 2 years post-secondary education and/or cash handling, customer service, relevant banking, or professional experience <b>preferred</b>.</li>
<li>Position will begin as a Retail Banker with intent to promote to Retail Banking Specialist as skills are mastered.</li>
<li>Proficiency with Outlook, Word, Excel, typing, 10-key and internet navigation <b>required</b>.</li>
<li>Commitment to demonstrating Core 5 values with customers and coworkers.</li>
</ul>
<p><b>HOURS OF AVAILABILITY:</b> Regularly Scheduled Hours/Week: 40 (+) Hours | Monday - Friday 7:45am - 5:00pm | Rotating Saturdays: 8:45am - 12:00pm (typically 1-2 per month) | *Extended working hours may be required</p>
<p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p>
<p>Training consists of learning and developing the essential duties listed below:</p>
<div><ul><li>Process a variety of customer transactions - including deposits, withdrawals, loan payments, cash advances, cashier&rsquo;s checks, and cashing checks while following all identification and retail policies and procedures.</li></ul>
<ul><li>Verify checks, identify counterfeit currency, and review all transactions for accuracy.</li></ul>
<ul><li>Identify fraudulent transactions and review concerns with management; become well-informed on new suspicious activities.</li></ul>
<ul><li>Complete Currency Transaction Reports (CTR) and Suspicious Activity, Identity Theft, Red Flag (SIRF) as needed. Report any suspicious/fraudulent activity to Bank Secrecy Act Officer.</li></ul>
<ul><li>Maintain and balance cash drawers, process vault currency, process proof work accordingly, manage coin and currency supplies, and assist with night, mail, and ATM deposits; balance the ATM and main vault as needed.</li></ul>
<ul><li>Inform management of any problems, concerns or outages. Assist with research and help resolve discrepancies.</li></ul>
<ul><li>Complete special requests such as redeeming savings bonds, managing safe-deposit box access, and providing account printouts, research, copies, and referrals.</li></ul>
<ul><li>Maintain security through proper opening/closing and vault procedures.</li></ul>
<ul><li>Promote bank products, refer customers when necessary, and provide support to internal staff and management. Deliver quality service, respond to in-person and telephone inquiries, assist with unusual transactions, and address complex customer questions.</li></ul>
<ul><li>Protect all customer information and bank operations through strict confidentiality.</li></ul>
<ul><li>Operate computer software and equipment, telephone, scanner, copier, and develop proficiency with internal banking systems.</li></ul>
<ul><li>Maintain reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.</li></ul>
<ul><li>Attend various Retail training classes and perform additional duties as assigned by management.</li></ul>
</div>
<p><b>Upon successful training of duties listed above:</b></p>
<p><i>Develop the specialized Retail Banking Specialist skills necessary to acquire experience in additional retail services:</i></p>
<div><ul><li>Build consumer and business customer profiles as needed.</li></ul>
<ul><li>Process Debit Cards upon request.</li></ul>
<ul><li>Assist customers with name/address changes, account maintenance issues, reconciliation, or complaints.</li></ul>
<ul><li>Update identification.</li></ul>
<ul><li>Opening/Closing Accounts.</li></ul>
<ul><li>Process debit card disputes.</li></ul>
<ul><li>Obtain training and become proficient in executing wire transfers.</li></ul>
<ul><li>Order checks and exchange foreign currency.</li></ul>
</div>
<p><b>SUPERVISORY RESPONSIBILITIES: </b>None.</p>
<p><b>SOFT SKILLS</b><br>
Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.</p>
<p><b>PHYSICAL DEMANDS</b><br>
Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing; while occasionally stooping, kneeling or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in-person and over telecommunications. Have near/far visual acuity to identify customers, currency and reading materials in printed or electronic format. The employee must occasionally lift and move up to 25 pounds.</p>
<p>The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</p>
<p><b>MENTAL DEMANDS</b><br>
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents, and draft routine written communications.</p></div>

<div><p><b>Important Information Regarding Application Process</b>: Please note that we <b>do not accept resumes</b> and encourage applicants to <b>include work history on our formal application available via the </b><b><i>&quot;Apply Now&quot;</i></b><b> link</b>. *Data from a resume cannot be downloaded into an application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.</p>
<p><b>SUMMARY</b><br>
First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as a Banking Center Manager! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!</p>
<p>In this role, you will ensure the efficient daily operations of a full-service banking center and provide secure, innovative financial solutions while fostering a safe, professional, and growth-focused work environment. This role includes modeling company values, supervising and training staff, and resolving customer inquiries to maintain high service standards. <b>This position requires on-site work.</b></p>
<p><b>QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS</b><br>
To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position.</p>
<ul><li>Must be at least 18 years of age.</li>
<li>High School Diploma or GED <b>required</b>.</li>
<li>Associates and/or bachelor's degree related to business and/or finance <b>preferred</b>.</li>
<li>Completion of Retail Banking Supervisor checklist (internal) <b>required; or</b></li>
<li>3-5 years of retail banking experience with a strong understanding of Retail Banking Specialist functions <b>required</b>.</li>
<li>Completion of Retail checklists through Manager level within <b>1</b> year will be <b>required</b>.</li>
<li>1-2 years&rsquo; supervisory/leadership experience <b>preferred</b>.</li>
<li>Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is <b>required</b>.</li>
<li>Commitment to demonstrating Core 5 values with customers and coworkers.</li>
</ul>
<p><b>HOURS OF AVAILABILITY: </b>Regularly Scheduled Hours/Week: 40 (+) hours | Monday &ndash; Friday 7:45am - 5:30pm | Saturday 8:45am - 12:00pm (up to 2 per month) | *Extended working hours may be required.</p>
<p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b><br>
Responsible for management of the banking center team, including service, sales, and operations. Adhere to all department and company policies and procedures and follow applicable banking regulations.</p>
<div><ul><li>Provide comprehensive training and ongoing development for retail staff on bank protocols, operations, policies, products, and services to support high-quality service, sales, and cross-selling.</li></ul>
<ul><li>Foster and maintain a welcoming, customer-focused environment, strengthening relationships through exceptional service and active community engagement.</li></ul>
<ul><li>Lead weekly meetings to ensure clear communication of directives, performance updates, and goals between departments and leadership.</li></ul>
<ul><li>Apply essential employment law principles, consistently interpret and enforce bank policies and procedures, and perform and supervise all key retail responsibilities.</li></ul>
<ul><li>Ensure audit controls are consistently followed and that monthly audits, checklists, and reports are completed accurately and on time.</li></ul>
<ul><li>Maintain a strong understanding of physical security equipment and enforce security procedures to protect the team and the banking center, reporting any concerns to the Security team.</li></ul>
<ul><li>Monitor compliance with regulatory requirements, including the Bank Secrecy Act, Regulation CC, Regulation E, and Fair Lending.</li></ul>
<ul><li>Assist with unusual transactions and resolve customer complaints with professionalism and clarity.</li></ul>
<ul><li>Responsible for opening and maintaining customer accounts while providing operational support by pulling and balancing teller drawers when necessary.</li></ul>
<ul><li>Collaborate with management to develop banking center goals and implement effective strategies to achieve them.</li></ul>
<ul><li>Protect all customer information and bank operations through strict confidentiality.</li></ul>
<ul><li>Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.</li></ul>
<ul><li>Maintain a valid driver's license, reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.</li></ul>
<ul><li>Attend various Retail training classes and perform additional duties as assigned by management.</li></ul>
</div>
<p><b>SUPERVISORY RESPONSIBILITIES: </b>Under the guidance of the Retail Operations Manager, this role provides supervision to retail employees by monitoring and evaluating performance, addressing issues proactively, and making well-informed, timely decisions based on careful assessment of each situation.</p>
<p><b>SOFT SKILLS</b><br>
Foster a culture that values high ethical conduct, critical thinking, problem-solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.</p>
<p><b>PHYSICAL DEMANDS</b><br>
Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications. Have near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats. The employee must occasionally lift and move up to 25 pounds. Ability to hold a valid driver's license with access to a vehicle that can be used for business travel purposes.</p>
<p>The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</p>
<p><b>MENTAL DEMANDS</b><br>
The duties of this position require strong independent problem-solving skills to manage multiple projects and their accurate and timely completion. Able to interact with and lead others in a calm and patient manner; maintaining confidentiality and professionalism in all situations. Able to analyze information, evaluate options, and make sound judgements in a timely manner. Strong mathematical competency related to currency, including adding, subtracting, multiplying, and dividing whole numbers, fractions, and decimals. This position also requires the ability to read and interpret documents, draft instructions or presentations, and articulate complex information in written or oral form.</p></div>

Banking Center Manager

Community State Bank of Avilla, Indiana

<div></div><div><div>Community State Bank is seeking a <b>Part-Time Client Service Specialist</b> to join our dynamic Retail Banking team at our <b>Kendallville, Indiana</b> branch. The ideal candidate would need to be available Monday through Friday 8:00am to 5:30pm and rotating Saturdays from 8:30am to 12:30pm, averaging about 20 hours per week. Prior customer service and cash handling experience is helpful; prior banking experience is not required.<b> The starting pay for this role is $17.00 per hour</b> with opportunities for advancement within the position.</div>
<div></div><div>Part-time employees enjoy benefits such as 401k/ESOP participation, holiday pay, and paid vacation. Apply today and see why CSB is a great place to work!<br>
<br>
<b>Job Title: </b>Part-Time Client Service Specialist Trainee<br>
<b>Reports To:</b> Client Service Manager<br>
<b>Supervises:</b> None<br>
<b>Division: </b>Retail<br>
<b>FLSA Classification:</b> Non-Exempt<br>
<b>Pay Rate:</b> Hourly<br>
<br>
<b>Position Purpose:</b> The Client Service Specialist (CSS) Trainee position is an entry level front-line position. The CSS Trainee will be trained to become a CSS I and will be responsible for providing exceptional client service while handling basic front-line client transactions and inquiries.<br>
<br>
<b>Job Requirements</b><br>
<b>Education: </b>A high school diploma or equivalent required.<br>
<br>
<b>Experience: </b>No banking experience required. Customer service and cash handling experience preferred.<br>
<br>
<b>Skills:</b> Professional verbal and written communication skills; strong attention to detail; ability to type at least 30 wpm; proficiency with Microsoft Office software such as Word, Excel, PowerPoint, and Outlook; fluent communication in the English language; ability to travel occasionally between Bank locations as needed.<br>
<br>
<b>Essential duties include, but are not limited to</b><b>:</b><br>
<b>CSB Cultural Expectations</b></div>
<ul><li>Commit to learning, integrating, and modeling CSB&rsquo;s &lsquo;I CREATE&rsquo; core values: Integrity, Communication, Respect, Encouragement, Accountability, Trust, and Equality</li>
<li>Align to bank-wide vision, mission, and business objectives</li>
<li>Commit to continuous personal and professional growth in the areas of teamwork, client service, and job specific competencies</li>
</ul>
<div><br>
<b>General Job Duties</b></div>
<ul><li>Practice an exceptional standard of client service/hospitality</li>
<li>Maintain a &ldquo;client first&rdquo; approach for both external and internal customers</li>
<li>Create an observably positive experience for clients</li>
<li>Work with teammates to create a collaborative environment in serving the customer</li>
<li>Support and celebrate teammates&rsquo; growth</li>
<li>Adhere to schedule (timeliness)</li>
<li>Maintain a positive attitude of helping other team members, inside and outside of the branch with consideration of the ever-changing landscape of staffing, training, and process improvement</li>
<li>Be willing to ask questions in order to balance the risk to the bank and meeting customer needs</li>
<li>Exhibit a strong commitment to accuracy and attention to detail in transactions, cash drawer management, confidentiality, and client account maintenance</li>
<li>Demonstrate the strong communication skills and practices necessary for interactions with customers, the Client Service Manager, the Branch Manager, and colleagues</li>
<li>Exhibit a willingness to ask for help when necessary and offer it when needed</li>
<li>Learn all basic client service transactions, including deposits, withdrawals, payments, cashier&rsquo;s checks, money orders, check cashing, etc.</li>
<li>Learn how to adhere to signing and transaction authority limits, branch security requirements, cash handling security procedures, and dual control procedures</li>
<li>Begin to learn signs of fraud and watch for fraudulent cash and transaction activity in order to protect the bank and clients</li>
<li>Begin to learn and comply with all applicable banking regulations and related procedures, including Reg CC, Reg B, Reg P, Bank Secrecy Act, etc.</li>
<li>Complete CSS Trainee training and begin CSS I training within 3-6 months of position start date</li>
</ul>
<div><br>
<b>Physical Demands</b></div>
<ul><li>Frequent sedentary work that primarily involves sitting/standing for extended periods</li>
<li>Frequent repetitive motions that include the hands and/or fingers</li>
<li>Constant reaching with hands and arms</li>
<li>Constant operation of a computer and other office productivity machinery, such as a calculator, copy machine, phone</li>
<li>Constant written and verbal communication with others to exchange information</li>
<li>Constant state of awake and alertness</li>
<li>Occasional stooping, kneeling, or crouching</li>
<li>Frequently speaking and listening to coworkers and clients both in person and on the phone</li>
<li>Constant in-person attendance at job site</li>
<li>Occasional travel to a branch or client location</li>
<li>Occasional lifting of up to 25 pounds</li>
<li>Occasional exposure to adverse weather conditions</li>
<li>Constant exposure to moderate office noise levels in a group setting</li>
</ul>
<div><br>
<i>Community State Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</i></div></div>

Part-Time Client Service Specialist

The Provident Bank of New Jersey

<div><div>How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania, and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees&rsquo; experience.</div><div></div><div><b><br>
POSITION OVERVIEW:</b></div><p>
At Provident Bank, the Senior Personal Banker plays a key role in the Branch sales and service environment through building mutually beneficial and long-term customer relationships by providing a positive customer experience and has a thorough understanding of our core culture of the &quot;attraction, expansion, and retention&quot; of customer relationships.</p><p>
The Senior Personal Banker provides a high-level of service while greeting customers, performing needs-based assessments, opening accounts, cross selling, tele-consulting, developing relationships, servicing accounts, and acting as lobby manager. Researches and resolves complex account issues and/or customer inquiries. Promotes organizational products and services by referring current or prospective customers to the Assistant Branch Manager, Branch Manager, Market Sales Manager, or appropriate internal or external business partners. Additional responsibilities include processing customer transactions, including but not limited to check cashing, withdrawals, deposits, and loan payments.</p><p>
This position will focus on managing a book-of-business that is comprised of customers with the management objectives being retention and relationship development. Serves as a liaison to actively refer and coordinate specialist support from lending, investment, trust specialists, treasury management and other internal and external business partners. The Senior Personal Banker is self-motivated, a problem solver, functions independently and as an operational supervisor when necessary, and provides flexibility of coverage for the Branch by providing all aspects of sales and service.</p><p>
This position may be eligible to obtain Life and Health Licensing.</p><div></div><div><br>
All Provident Bank employees are expected to adhere to the Bank&rsquo;s Code of Ethics, Core Values, and Mission Statement. Works under general supervision.</div><div></div><div><b><br>
KEY RESPONSIBILITIES:</b></div><div><b>
Sales</b></div><ul><li>
Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers</li><li>
Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services</li><li>
Actively refers customers for commercial products or services to branch manager, market manager, or appropriate business partner</li><li>
Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships</li><li>
Advance the Bank's Corporate Sales Program through the consultative need&rsquo;s assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business.</li></ul><div></div><div><b><br>
Service</b></div><ul><li>
Identify opportunities with customers and prospective customers through lobby management</li><li>
Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.</li><li>
Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards</li><li>
Responsible for sales and service</li><li>
Execute expectations for a positive customer service experience</li></ul><div></div><div><b><br>
Operations</b></div><ul><li>
Ensures operational and financial safety and soundness in accordance with Bank&rsquo;s policies, compliance, and applicable laws and regulations</li><li>
Leverages lobby management as a tool for controlling and mitigating risk</li><li>
Establishes customer identity according to guidelines and adheres to all other compliance procedures</li><li>
Assists branch management with branch operations as needed</li></ul><ul><li>
Opening, closing, and supervising the servicing of the branch in the absence of branch management</li><li>
Assists Personal Bankers with more complex and escalated customer questions and inquiries, including providing supervisor overrides when needed</li><li>
Performs transactions including but not limited to: check cashing, withdrawals, deposits and loan payments</li><li>
Prepares and/or completes Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions</li><li>
Assists in training other branch employees</li><li>
Provide support to the contact center when there are high call volumes</li><li>
Handle customer inquiries by telephone</li><li>
Provides access to safe deposit boxes</li></ul><p></p><p><b><br>
MINIMUM QUALIFICATIONS:</b></p><ul><li>
High school diploma or GED</li><li>
Minimum of 6 months providing sales/service to customers in a retail environment</li><li>
Strong interpersonal skills, including listening, written and verbal communication</li><li>
Ability to work a flexible schedule based upon the needs of the business</li><li>
Demonstrations positive and professional demeanor with all customers and co-workers</li><li>
Strong math and analytical skills</li><li>
Ability to handle escalated matters and problem solve for resolution</li><li>
Understand and adhere to safety and security practices</li><li>
Demonstrate and apply good relationship building skills</li><li>
Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities</li><li>
Strong customer service and advocacy skills</li><li>
Strong organizational and time management skills</li><li>
Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office</li><li>
Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.</li></ul><p></p><p><b><br>
PREFERRED QUALIFICATIONS:</b></p><ul><li>
2 years providing sales and service to customers in a retail environment</li><li>
Retail banking experience</li><li>
Supervisory experience</li><li>
Life and Health Licenses to support investment program</li></ul><div></div><div><b><br>
WORKING CONDITIONS:</b></div><div>
Retail Banking Branch Areas</div><div></div><div><br>
Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.</div><div><br>
</div><ul><li>Lifting from 5 to 25 lbs. (Coins)</li><li>
Prolonged sitting/standing</li><li>
Occasional bending or stooping (To retrieve coins from individual vault)</li></ul><div></div><p><br>
Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations.</p><div><b><i>
This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.</i></b></div><div></div><div><i><br>
Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.</i><i><br>
</i></div><div></div><div>We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.</div><div></div><p><b><br>
Pay Details:</b></p><p>
$20.62 - $25.74</p><div>
Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.</div><div></div><div><br>
This role is incentive eligible based upon company, business, and/or individual goal achievement and<i> </i>performance.</div><div></div><div><br>
Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank&rsquo;s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.</div></div>

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