retail branch manager

Pakson International Plastic Industries (Pvt.) Ltd

Job Title: Branch ManagerDepartment: Operations / SalesReporting To: Area Business Manager / Head of OperationsJob Purpose:The Branch Manager is responsible for overseeing all branch operations, ensuring profitability, customer satisfaction, compliance with company policies, and achievement of sales and operational targets.Key Responsibilities:<ul><li>Branch Operations Management</li><li>Supervise daily branch activities to ensure smooth functioning.</li><li>Monitor cash handling, stock management, and operational controls.</li><li>Ensure timely opening and closing of the branch as per policy.</li><li>Maintain proper documentation, reports, and records.</li><li>Sales &amp; Business Development</li><li>Achieve monthly and quarterly sales targets.</li><li>Develop strategies to increase walk-in traffic and revenue.</li><li>Supervise and motivate the sales team to perform effectively.</li><li>Build and maintain strong customer relationships.</li><li>Team Management</li><li>Lead, train, and evaluate branch staff.</li><li>Prepare duty rosters and manage staff attendance and leaves.</li><li>Address employee concerns and maintain discipline at the branch.</li><li>Customer Service</li><li>Ensure excellent customer service and complaint resolution.</li><li>Monitor customer feedback and implement improvements.</li><li>Compliance &amp; Reporting</li><li>Ensure adherence to company policies, SOPs, and audit requirements.</li><li>Prepare and submit daily, weekly, and monthly performance reports.</li><li>Maintain confidentiality of branch and customer information.</li><li>Safety &amp; Maintenance</li><li>Ensure safety, security, and cleanliness of the branch.</li><li>Report and follow up on maintenance issues promptly.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree in Business Administration, Commerce, or related field.</li><li>Experience: 3&ndash;5 years of experience in branch or operations management (retail / banking / services).</li><li>Skills:</li><li>Strong leadership and communication skills</li><li>Target-driven and customer-focused</li><li>Good knowledge of MS Office and reporting tools</li><li>Problem-solving and decision-making ability</li></ul>Performance Indicators (KPIs):<ul><li>Achievement of sales and revenue targets</li><li>Customer satisfaction rating</li><li>Compliance audit score</li><li>Staff performance and retention</li><li>Operational efficiency and cost control</li></ul>Job Types: Full-time, FresherPay: From Rs35,000.00 per monthWork Location: In person

Branch Manager

Al Shaheen Est.

Job Description: We are looking for an experienced Showroom / Branch Manager to oversee daily operations of our retail outlet. The ideal candidate should have strong leadership skills, retail management experience, and the ability to ensure smooth operations and excellent customer service.Key Responsibilities:<ul><li>Manage daily operations of the showroom/branch.</li><li>Supervise staff, monitor performance, and ensure target achievement.</li><li>Maintain stock levels and ensure proper display and merchandising.</li><li>Handle customer queries and resolve complaints efficiently.</li><li>Coordinate with suppliers and logistics for smooth inventory flow.</li><li>Prepare sales reports and monitor KPIs.</li><li>Ensure compliance with company policies and health &amp; safety standards.</li></ul>Requirements:<ul><li>Must be currently available in Qatar.</li><li>Minimum 3&ndash;5 years of experience managing a supermarket or hypermarket.</li><li>Excellent communication skills in English and Arabic.</li><li>Strong leadership, problem-solving, and organizational skills.</li><li>Able to join immediately or with short notice.</li></ul>Interested candidates meeting the above criteria are encouraged to apply with their updated CV.Job Type: Full-timeAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What is your expected salary range in QAR?</li><li>Are you familiar with inventory control, merchandising, and sales reporting systems?</li><li>Are you currently residing in Qatar and available for an in-person interview?</li><li>How soon can you join if selected for this position?</li><li>How many years of experience do you have managing a supermarket or hypermarket?</li><li>What is your level of proficiency in English and Arabic (spoken and written)?</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>As Showroom Manager: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Showroom / Branch Manager

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
 :
 
 
 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
 :
 
 
 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
 :
 
 
 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
 :
 
 
 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
 </li>
 <li>
 Additional certifications in banking or customer service.
 </li>
 <li>
 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
 </li>
 <li>
 Proven track record in customer service and sales roles.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Dubai, Retail Banking

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

SkillLabs

<div>
 In this profile you will manage the assigned branch &amp; run it as a profit centre by managing the revenues &amp; operations as per the compliances. Handle branch operations &amp; work on per client revenue by targeting TPP X-selling, Liability Acquisition.
 
 
 
 Required Candidate Profile
 
 
 
 Prior experience as branch manager will be an add on. Rich experience in client acquisition, portfolio management, compliance management &amp; team handling.
 
 
 
 Job Role And Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for the administration and efficient daily operation of a full service branch office, including lending, product sales, customer service, and security and safety in accordance with the Bank's objectives
 </li>
 <li>
 Enhance and contribute in the growth of the company through Business Development
 </li>
 <li>
 Provision of a superior level of customer relations and promotion of the sales and service culture through coaching, guidance and staff motivation
 </li>
 <li>
 Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship
 </li>
 <li>
 Maintain AOP (Annual Operating Plan) for the financial year i.e. to prepare and track product (liability, assets and fees) wise
 </li>
 <li>
 Weekly/monthly reviews for outbound and as well as for inbound sales
 </li>
 <li>
 Capability building and manpower management
 </li>
 <li>
 Mentor/Guide new joinees as well as existing branch employees
 </li>
 <li>
 Brief employees on their role and expectations from them
 </li>
 <li>
 Provide timely feedback to employees on a regular basis (structured feedback)
 </li>
 <li>
 Conduct workshops and training programs for the employees
 
 
 </li>
 </ul>
 
 Deliverables
 
 
 
 Achieve incremental targets for CASA, Fixed Deposits and loans, and achieve fee in terms of Mutual Funds, Gold etc.
 
 
 Maintain a healthy asset and liability book i.e., Journal Ledger growth
 
 
 
 Customer Service
 
 
 
 <ul>
 <li>
 Manage key branch relationships
 </li>
 <li>
 Ensure wait time within permissible limits as per segmental service approach
 </li>
 <li>
 Achieve customer service index scores target
 </li>
 <li>
 Ensuring no escalations at branch and complaint handling
 
 
 </li>
 </ul>
 
 Compliance And Risk Management
 
 
 
 <ul>
 <li>
 Ensure operations, risk control and process adherence at branches
 </li>
 <li>
 Ensure RBI audits, inspections
 </li>
 <li>
 Maintain branch audit scores
 
 
 </li>
 </ul>
 
 Branch Profitability
 
 
 
 <ul>
 <li>
 Ensure Growth in NII (Net Interest Income) for branch
 </li>
 <li>
 Increase fee income
 </li>
 <li>
 Ensure OPEX optimization (to reduce operational cost)
 </li>
 <li>
 Manage cost of cash holding at branch
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Analytical Skills
 </li>
 <li>
 Good Communication Skills
 </li>
 <li>
 Knowledge and understanding of banking products and services
 </li>
 <li>
 Strong network within and outside the branch
 </li>
 <li>
 Current-Account Knowledge
 </li>
 <li>
 Team handling skills
 </li>
 </ul>
</div>

Branch Manager - Retail Branch Banking

<div>
 In this profile you will manage the assigned branch &amp; run it as a profit centre by managing the revenues &amp; operations as per the compliances. Handle branch operations &amp; work on per client revenue by targeting TPP X-selling, Liability Acquisition.
 
 
 
 Required Candidate Profile
 
 
 
 Prior experience as branch manager will be an add on. Rich experience in client acquisition, portfolio management, compliance management &amp; team handling.
 
 
 
 Job Role And Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for the administration and efficient daily operation of a full service branch office, including lending, product sales, customer service, and security and safety in accordance with the Bank's objectives
 </li>
 <li>
 Enhance and contribute in the growth of the company through Business Development
 </li>
 <li>
 Provision of a superior level of customer relations and promotion of the sales and service culture through coaching, guidance and staff motivation
 </li>
 <li>
 Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship
 </li>
 <li>
 Maintain AOP (Annual Operating Plan) for the financial year i.e. to prepare and track product (liability, assets and fees) wise
 </li>
 <li>
 Weekly/monthly reviews for outbound and as well as for inbound sales
 </li>
 <li>
 Prepare and review monthly activity calendar of outbound activities for RM,BSM/SOs on a weekly basis.
 </li>
 <li>
 Ensure proper on-boarding of all new customers acquired
 </li>
 <li>
 Cross-sell of products with new and as well as with existing customers
 </li>
 <li>
 Conduct daily morning huddles to discuss daily plan and agenda for employees
 </li>
 <li>
 Segment the customer within the catchments of the branch to increase the Journal-Ledger base of the branch
 </li>
 <li>
 Capability building and manpower management
 </li>
 <li>
 Mentor/Guide new joinees as well as existing branch employees
 </li>
 <li>
 Brief employees on their role and expectations from them
 </li>
 <li>
 Provide timely feedback to employees on a regular basis (structured feedback)
 </li>
 <li>
 Conduct workshops and training programs for the employees
 
 
 </li>
 </ul>
 
 Deliverables
 
 
 
 Achieve incremental targets for CASA, Fixed Deposits and loans, and achieve fee in terms of Mutual Funds, Gold etc.
 
 
 Maintain a healthy asset and liability book i.e., Journal Ledger growth
 
 
 
 Customer Service
 
 
 
 <ul>
 <li>
 Manage key branch relationships
 </li>
 <li>
 Ensure wait time within permissible limits as per segmental service approach
 </li>
 <li>
 Achieve customer service index scores target
 </li>
 <li>
 Ensuring no escalations at branch and complaint handling
 
 
 </li>
 </ul>
 
 Compliance And Risk Management
 
 
 
 <ul>
 <li>
 Ensure operations, risk control and process adherence at branches
 </li>
 <li>
 Ensure RBI audits, inspections
 </li>
 <li>
 Maintain branch audit scores
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Analytical Skills
 </li>
 <li>
 Good Communication Skills
 </li>
 <li>
 Knowledge and understanding of banking products and services
 </li>
 <li>
 Strong network within and outside the branch
 </li>
 <li>
 Current-Account Knowledge
 </li>
 <li>
 Team handling skills
 </li>
 </ul>
</div>

Richards Building Supply

<div><div>We are looking for a Branch Manager in our Commerce, GA branch!</div><div></div><div> 
Three years of management/supervisor experience desired.</div><div></div><div> 
Previous inside sales experience required.</div><div></div><div> 
Building materials experience desired.</div><div></div><div> 
Must be able to work in a fast paced environment and be able to multitask. 
</div><div></div> 
<div>Cultivate &ldquo;Raving Fan&rdquo; customer experiences with a best in class image under general supervision focused on products and services. Reporting to the Branch Manager, the Assistant Branch Manager is responsible for supporting the branch in all aspects of daily operations.
</div><h3 class="jobSectionHeader">Essential Functions:</h3><ul><li>
Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.</li><li>
Manage daily branch operations while maintaining full, complete accurate books and records for all business at the location.</li><li>
Appointing and dismissing employees of the company as well as temporary employment contracted to assist the business through partnered agencies.</li><li>
Supervise employees and delegate effectively through key positions.</li><li>
Oversee and monitor branch sales, product mark ups and profit budgets to ensure branch actual performance achieves objectives.</li><li>
Monitor cost of all expenses and seek opportunity to reduce costs through but not limited to labor, inventory and accounts receivables.</li><li>
Observe quality control of products stocked, maintain appropriate inventory levels and introduce new products offered to customers.</li><li>
Develop and maintain business relationships with current and potential customers and suppliers.</li><li>
Monitor competitive conditions in the area and recommend changes as necessary to meet the needs of the competing market.</li><li>
Partner with Area Manager to develop and implement strategic sales plans that ensure long-term market share and profitability growth.</li><li>
Ensure professional store appearance and function while maintaining and safeguarding Company&rsquo;s Confidential Information.</li><li>
Stay abreast of products updates and changes within the industry.</li><li>
Supervise, manage, and direct the selection, training, development, appraisal and work assignments of employees.
</li><li>Prepare, execute and post government required compliance forms.</li></ul><h3 class="jobSectionHeader">
Other Essential Functions:</h3><ul><li>
Participate in proactive team efforts in assigned company branch and affiliate branches to achieve departmental and company goals.
</li><li>Perform other duties as assigned.</li><li>
Provide leadership to others through example and sharing of knowledge and skills.</li><li>
Facilitate quality assurance system through &ldquo;We need Your Ideas!&rdquo;
</li></ul><h3 class="jobSectionHeader">Qualifications/Skills/Educational Requirements:</h3><ul><li>
Bachelor&rsquo;s degree (B.A.) preferred from four-year College or university; or two to three years related experience and/or training; or equivalent combination of education and experience.
</li><li>Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
</li><li>Ability to write reports, business correspondence, and procedure manuals.
</li><li>Ability to effectively present information and respond to questions from groups of managers, clients, customer sand general public.
</li><li>Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumferences, and volume.
</li><li>Ability to apply concepts of basic algebra and geometry.
</li><li>Ability to define problems, collect data, establish facts, and draw valid conclusions.
</li><li>Ability to interpret an extensive variety of technical instructions in mathematical or diagram from and deal with several abstract and concrete variables.</li><li>
Proficient personal computer skills of electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
</li><li>Ability to prioritize, organize, and delegate assignments.
</li><li>Light physical activity performing non-strenuous daily activities of a production/technical nature.
</li><li>Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.</li><li>
Valid Driver&rsquo;s License.
</li><li>Forklift certification or like equipment experience demonstrating proficiency.
</li><li>Minimum overnight travel, up to 10%.</li></ul><h3 class="jobSectionHeader">
Benefits:</h3><ul><li>
20 PAID DAYS OFF (includes PTO, Holidays and Family Focused Company Closure between Christmas and New Years).</li><li>
Bonus Incentive program as well as Holiday bonuses and other bonus opportunities!</li><li>
Competitive Hourly Rate with great OT potential during peak season hours.</li><li>
Flexible work/life balanced hours, home every night and typical schedule Monday-Friday 7:00 A.M. &ndash; 4:00 P.M.</li><li>
Significant employer contributions towards monthly premiums for Medical, Dental, Vision, Group Life and AD &amp; D benefit plans.</li><li>
Additional Voluntary benefit options available including Short Term and Long Term Disability coverage, Accidental Injury, Critical Illness and Cancer plans as well as additional Life and AD&amp; D benefit policies.</li><li>
401K program with a best in industry company match.</li><li>
Opportunity for career advancement</li><li>
Family owned, operated and focused company!</li></ul><div>
 It&rsquo;s more than a job, it is your Career! Submit your resume today to join our exciting and growing family.</div><div></div><div> 
Engage with our Virtual Recruiting Assistant Christine here: https://olivia.paradox.ai/co/RichardsBuildingSupply1</div><div></div><div> 
OR TEXT: RBS to : (773) 917-1760</div><div></div><div> 
Richards Building Supply is a wholesale building material distributor serving 15 states with over 65 locations! As a family owned, operated and focused company, Richards Building Supply has spent nearly 50 years building a thriving and profitable organization, as well as invaluable business relationships. Richards stocks a comprehensive line of products such as residential and commercial roofing, siding, windows, decking, soffit, doors, molding, rainware, cabinets, and more!</div><div></div><div> 
Learn more about us here: https://www.richards-supply.com/about</div><div></div><div> 
Richards Building Supply believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today.</div><div></div><div> 
It&rsquo;s more than a job, it is your Career! Submit your resume today to join our exciting and growing family.</div></div>

Branch Manager - Commerce, GA

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