retail customer service

FedEx Office

<div><p>POSITION SUMMARY:
<br>
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store&rsquo;s business, including print, signs &amp; graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.</p><p><b><br>
GENERAL DUTIES AND RESPONSIBILITIES:</b></p><p>
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)</p><p></p><p><b>
People</b></p><ul><li>
Follows instructions of supervisors and assists other team members in performing store functions</li><li>
Assists in the training of store team members</li></ul><p></p><p><b>
Service</b></p><ul><li>
Demonstrates consultative behaviors in a retail environment to understand each customer&rsquo;s individualized need</li><li>
Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services</li><li>
Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs</li><li>
Ensures all customer problems are resolved quickly and to the satisfaction of the customer</li><li>
Takes complex customer orders using order systems and provides accurate pricing information</li><li>
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels</li><li>
Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents</li><li>
Maintains a safe, clean and orderly retail Store</li></ul><p></p><p><b>
Profit</b></p><ul><li>
Ensures confidentiality of customer data and careful handling of documents, media, and packages</li><li>
Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change</li><li>
Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability</li><li>
Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage</li><li>
Takes preemptive action to prevent errors and waste</li><li>
Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits</li><li>
Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures</li></ul><p></p><p><b>
Self-Management</b></p><ul><li>
Performs multiple tasks at the same time</li><li>
Looks for opportunities to improve knowledge and skills within the retail Store</li><li>
Able to operate with minimal supervision</li><li>
Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook</li><li>
All other duties as needed or required</li></ul><p><b><br>
MINIMUM QUALIFICATIONS AND REQUIREMENTS:</b></p><ul><li>
High school diploma or equivalent education</li><li>
6+ months of specialized experience</li><li>
Excellent verbal and written communication skills</li></ul><p></p><p><b>
ESSENTIAL FUNCTIONS:</b></p><ul><li>
Ability to stand during entire shift, excluding meal and rest periods</li><li>
Ability to move and lift 55 pounds</li><li>
Ability, on a consistent basis, to bend/twist at the waist and knees</li><li>
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members</li><li>
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction</li><li>
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure</li><li>
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time</li><li>
Ability, on a consistent basis, to work with minimal supervision</li><li>
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position</li></ul><p><b><br>
Preferred Qualifications:
</b></p><p><b>Pay Transparency: </b>This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.</p><p><b>
Pay: </b>$18.35 - $21.57/hr</p><p><b>
Additional Details:
</b></p><p><b>Posting Date: 2-27-26</b></p>
FedEx Office postings will be posted either 90 calendar days or until all position(s) on that posting are filled or closed, whichever comes first.<p></p><p><br>
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.</p><ul><li>
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.</li><li>
Applies Quality concepts presented at training during daily activities.</li><li>
Supports FedEx Office Quality initiatives.</li></ul><p>
FedEx Office is an Equal Opportunity Employer including, Vets/Disability.</p><ul><li>
Know Your Rights</li><li>
Pay Transparency</li></ul><p>
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.</p><p>
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate&rsquo;s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia&rsquo;s fair chance hiring law.</p><p>
For more information, click here.</p></div><p></p>

Retail Customer Service Associate

Micro Center

<div>
 <strong>
  MICRO CENTER
 </strong>
 is the nation&rsquo;s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy &amp; Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.
 <br/>
 <br/>
 We are currently seeking self-motivated, results oriented, full- and part-time
 <strong>
  RETAIL CUSTOMER SERVICE REPRESENTATIVES/CASHIERS
 </strong>
 . It is Micro Center&rsquo;s core promise to take care of our associates and customers which has led to our success over the last 40+ years!
 <br/>
 <br/>
 The pay range is $17.50-21.00 (commission included)
 <br/>
 <br/>
 <strong>
  MAJOR RESPONSIBILITIES &ndash; RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIER:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide superior service when assisting customers at the point of sale/checkout area; build repeat business through customer satisfaction
  </li>
  <li>
   Maintain the department by ensuring a clean work area, conducting cycle counts, stocking and replenishing product and participating in merchandising activities
  </li>
  <li>
   Participate in open and close procedures
  </li>
  <li>
   Support store operations by maintaining loss prevention awareness, assisting with store office activities and helping to prepare for physical inventory
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  EDUCATION &amp; EXPERIENCE:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent
  </li>
  <li>
   Sincere interest in helping customers and driving world-class customer experiences
  </li>
  <li>
   Ability to communicate professionally and handle multiple customers
  </li>
  <li>
   Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
  </li>
  <li>
   Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Flexible Schedules &amp; Excellent Pay
  </li>
  <li>
   Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
  </li>
  <li>
   Employee Discount that includes a Friends &amp; Family Discount Program
  </li>
  <li>
   Tuition Reimbursement &amp; Education Discounts
  </li>
  <li>
   Paid Time Off for Regular Associates
  </li>
  <li>
   401K Plan with Company Match
  </li>
  <li>
   Esteemed Vendor &amp; Company Job Training
  </li>
  <li>
   Career Advancement Opportunities
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  OUR GROWTH OPPORTUNITIES:
  <br/>
  <br/>
 </strong>
 At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
 <br/>
 <br/>
 <strong>
  Micro Center is an Equal Opportunity Employer.
 </strong>
</div>


RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIER

DSI Systems Inc.

<div><p><b>Join Our Team!</b></p><p>
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.</p><p><b>
Job Overview</b></p><p>
The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&amp;T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.</p><p></p><p><b><br>
Key Responsibilities</b>:</p><p>
 <b>Customer Support</b></p><ul>
<li>
Provide professional, friendly, and solution-focused support to AT&amp;T customers inside national retail locations.</li>
<li>Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.</li>
<li>Troubleshoot wireless devices, network issues, and feature functionality.</li>
<li>Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.</li>
</ul><p>
 <b>Retail Partner Support</b></p><ul>
<li>
Act as the AT&amp;T subject-matter expert for retail employees and third-party labor partners.</li>
<li>Serve as the primary AT&amp;T representative for these partners, leading in-store support for retail escalations.</li>
<li>Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.</li>
</ul><p><b>
Work Environment &amp; Schedule Expectations
</b></p><ul><li>This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.</li>
<li>Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.</li>
<li>Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.</li>
</ul><p><b>
Operational Excellence</b></p><ul>
<li>
Navigate multiple systems simultaneously while engaging with customers in real time.</li>
<li>Document all interactions thoroughly and accurately.</li>
<li>Adhere to company policies, compliance requirements, and privacy standards.</li>
<li>Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.</li>
<li>Execute and maintain approved planograms for mobile devices and signage</li>
<li>Maintain inventory accuracy for display devices and fixtures</li>
<li>Add, remove, and reposition phones, fixtures, and promotional material per planogram updates
 </li></ul><p><b>Collaboration &amp; Communication</b></p><ul>
<li>
Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.</li>
<li>Share insights on recurring issues to improve processes and customer experience.</li>
<li>Maintain a positive, professional demeanor during all interactions.</li></ul><p></p><p><b><br>
Requirements</b></p><p></p><p><b>
Required Skills &amp; Qualifications</b></p><ul>
<li>
Strong customer service and communication skills.</li>
<li>Ability to handle high-stress or escalated situations with professionalism.</li>
<li>Proficient in multitasking and navigating complex systems.</li>
<li>Detail-oriented with strong problem-solving abilities.</li>
<li>Ability to work flexible hours, including evenings, weekends, or holidays as needed.</li>
</ul><p><b>
Preferred Qualifications</b></p><ul>
<li>
Experience in wireless communications, retail customer service, or technical support
</li><li>Previous call center or retail support experience is a plus.</li>
</ul><p><b>
What We Offer</b></p><ul>
<li><b>
Competitive starting pay of $26 per hour!</b></li>
<li>Comprehensive training and development programs</li>
<li>A supportive and engaging team environment</li>
<li>Opportunities for career growth and advancement</li>
</ul><p><b>
Benefits</b></p><ul>
<li>
Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment &ndash; no extended waiting period!</li>
<li>401k Plan with employer matching after one year of employment
</li><li>Paid vacation, personal/sick days, and bereavement time after 90 days</li>
<li>Employee Profit Sharing Program</li>
<li>50% AT&amp;T wireless discount</li>
<li>Paid training</li>
<li>Advancement opportunities, we prefer to promote from within!</li></ul></div>

Retail Support Specialist

Landmark Group

The job holder will be responsible for maximizing sales through exceptional customer service. The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards for his/her assigned department in the store in all aspects.
<br><div><div>Shop Keeping and Store Standards
</div><div>Maximize and contribute to sales within the store through exceptional customer service and retail experience
</div><div>Ensure all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)
</div><div>Ensure all products are price tagged and bar-coded before display
</div><div>Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
</div><div>Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized
</div><div>Ensure awareness and vigilance at all times of security in the store without any negligence
</div><div>Ensure the highest standards of housekeeping &amp; grooming etiquettes are maintained in store at all times<br>
</div><div></div><br>
<div>Store Merchandise / Merchandising
</div><div>Maintain a detailed knowledge of the merchandise/ products stocked in the store
</div><div>Ensure promotions and fast selling lines are featured in the store
</div><div>Provide information about the customers(likes, dislikes and opinions) to the dept Incharge
</div><div>Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery &amp; maintenance in the store
</div><div></div><div>Customer Service
</div><div>Responsible for greeting and meeting all customers promptly and politely as they enter the store
</div><div>Provide customer satisfaction by delivering exceptional customer service
</div><div>Guide customers throughout the store or to the specific area the customer requests
</div><div>Develop a clear understanding of all departments, products, make, features and after sales service
</div><div>Ensure effective implementation of visual merchandising principles within the stores</div></div>
<br>High School Diploma
<br><div><p>Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
</p><p>Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
</p><p>We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.</p></div>
<br><div><div><p>Founded in Kuwait in 2005. Centrepoint forms part of the Landmark Group and is home to four of the region&rsquo;s most beloved, fordable and stylish brands &ndash; Splash, Shoe mart, Babyshop , and Lifestyle . Today, we cater to multiple m arkets across eight countries in the Middle East and Africa, with 142 stores occupying 6.2 million square feet of retail space. With numerous new store openings planned for the future , Centrepoint is committed to expanding our footprint while simultaneously moving towards absolute environmental sustainability.
</p></div><div><div>Whether you&rsquo;re looking to beautify yourself, your family or your home, Centrepoint is proud to be the one stop destination trusted by generations of value seeking customers who seek quality without compromise. Delivering as industry leading omni channel customer experience, we pride ourselves on being at the forefront of the regions retail landscape, where we continue to set industry be nchmarks with a philosophy of beauty, quality and inclusivity that gives consumers access to popular trends as well as life&rsquo;s essentials in consider ed retail and online environments.</div></div></div>

Store Assistant - CP

<div>
 <strong>
  Join Our Team!
  <br/>
  <br/>
 </strong>
 At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.
 <br/>
 <br/>
 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&amp;T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
 </strong>
 :
 <br/>
 <br/>
 <strong>
  Customer Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide professional, friendly, and solution-focused support to AT&amp;T customers inside national retail locations
  </li>
  <li>
   Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns
  </li>
  <li>
   Troubleshoot wireless devices, network issues, and feature functionality
  </li>
  <li>
   Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Retail Partner Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Act as the AT&amp;T subject-matter expert for retail employees and third-party labor partners
  </li>
  <li>
   Serve as the primary AT&amp;T representative for these partners, leading in-store support for retail escalations
  </li>
  <li>
   Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Environment &amp; Schedule Expectations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day
  </li>
  <li>
   Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs
  </li>
  <li>
   Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operational Excellence
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Navigate multiple systems simultaneously while engaging with customers in real time
  </li>
  <li>
   Document all interactions thoroughly and accurately
  </li>
  <li>
   Adhere to company policies, compliance requirements, and privacy standards
  </li>
  <li>
   Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores
  </li>
  <li>
   Execute and maintain approved planograms for mobile devices and signage
  </li>
  <li>
   Maintain inventory accuracy for display devices and fixtures
  </li>
  <li>
   Add, remove, and reposition phones, fixtures, and promotional material per planogram updates
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Collaboration &amp; Communication
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents
  </li>
  <li>
   Share insights on recurring issues to improve processes and customer experience
  </li>
  <li>
   Maintain a positive, professional demeanor during all interactions
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Required Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong customer service and communication skills
  </li>
  <li>
   Ability to handle high-stress or escalated situations with professionalism
  </li>
  <li>
   Proficient in multitasking and navigating complex systems
  </li>
  <li>
   Detail-oriented with strong problem-solving abilities
  </li>
  <li>
   Ability to work flexible hours, including evenings, weekends, or holidays as needed
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in wireless communications, retail customer service, or technical support
  </li>
  <li>
   Previous call center or retail support experience is a plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive starting pay of $26 per hour!
  </li>
  <li>
   Comprehensive training and development programs
  </li>
  <li>
   A supportive and engaging team environment
  </li>
  <li>
   Opportunities for career growth and advancement
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period!
  </li>
  <li>
   401k Plan with employer matching after one year of employment
  </li>
  <li>
   Paid vacation, personal/sick days, and bereavement time after 90 days
  </li>
  <li>
   Employee Profit Sharing Program
  </li>
  <li>
   50% AT&amp;T wireless discount
  </li>
  <li>
   Paid training
  </li>
  <li>
   Advancement opportunities, we prefer to promote from within!
  </li>
 </ul>
</div>


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10000 retail customer service jobs Near Me

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