retail customer service representative

Micro Center

<div>
 
 MICRO CENTER
 
 is the nation&rsquo;s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy &amp; Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.
 
 
 We are currently seeking self-motivated, results oriented, full- and part-time
 
 RETAIL CUSTOMER SERVICE REPRESENTATIVES/CASHIERS
 
 . It is Micro Center&rsquo;s core promise to take care of our associates and customers which has led to our success over the last 40+ years!
 
 
 The pay range is $17.50-21.00 (commission included)
 
 
 
 MAJOR RESPONSIBILITIES &ndash; RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIER:
 
 
 
 <ul>
 <li>
 Provide superior service when assisting customers at the point of sale/checkout area; build repeat business through customer satisfaction
 </li>
 <li>
 Maintain the department by ensuring a clean work area, conducting cycle counts, stocking and replenishing product and participating in merchandising activities
 </li>
 <li>
 Participate in open and close procedures
 </li>
 <li>
 Support store operations by maintaining loss prevention awareness, assisting with store office activities and helping to prepare for physical inventory
 
 
 </li>
 </ul>
 
 EDUCATION &amp; EXPERIENCE:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent
 </li>
 <li>
 Sincere interest in helping customers and driving world-class customer experiences
 </li>
 <li>
 Ability to communicate professionally and handle multiple customers
 </li>
 <li>
 Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
 </li>
 <li>
 Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays
 
 
 </li>
 </ul>
 
 MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
 
 
 
 <ul>
 <li>
 Flexible Schedules &amp; Excellent Pay
 </li>
 <li>
 Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
 </li>
 <li>
 Employee Discount that includes a Friends &amp; Family Discount Program
 </li>
 <li>
 Tuition Reimbursement &amp; Education Discounts
 </li>
 <li>
 Paid Time Off for Regular Associates
 </li>
 <li>
 401K Plan with Company Match
 </li>
 <li>
 Esteemed Vendor &amp; Company Job Training
 </li>
 <li>
 Career Advancement Opportunities
 
 
 </li>
 </ul>
 
 OUR GROWTH OPPORTUNITIES:
 
 
 
 At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
 
 
 
 Micro Center is an Equal Opportunity Employer.
 
</div>

RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIER

DSI Systems Inc.

<div>Join Our Team!
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.
Job Overview
The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&amp;T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. 
Key Responsibilities:
 Customer Support<ul>
<li>
Provide professional, friendly, and solution-focused support to AT&amp;T customers inside national retail locations.</li>
<li>Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.</li>
<li>Troubleshoot wireless devices, network issues, and feature functionality.</li>
<li>Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.</li>
</ul>
 Retail Partner Support<ul>
<li>
Act as the AT&amp;T subject-matter expert for retail employees and third-party labor partners.</li>
<li>Serve as the primary AT&amp;T representative for these partners, leading in-store support for retail escalations.</li>
<li>Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.</li>
</ul>
Work Environment &amp; Schedule Expectations
<ul><li>This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.</li>
<li>Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.</li>
<li>Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.</li>
</ul>
Operational Excellence<ul>
<li>
Navigate multiple systems simultaneously while engaging with customers in real time.</li>
<li>Document all interactions thoroughly and accurately.</li>
<li>Adhere to company policies, compliance requirements, and privacy standards.</li>
<li>Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.</li>
<li>Execute and maintain approved planograms for mobile devices and signage</li>
<li>Maintain inventory accuracy for display devices and fixtures</li>
<li>Add, remove, and reposition phones, fixtures, and promotional material per planogram updates
 </li></ul>Collaboration &amp; Communication<ul>
<li>
Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.</li>
<li>Share insights on recurring issues to improve processes and customer experience.</li>
<li>Maintain a positive, professional demeanor during all interactions.</li></ul> 
Requirements
Required Skills &amp; Qualifications<ul>
<li>
Strong customer service and communication skills.</li>
<li>Ability to handle high-stress or escalated situations with professionalism.</li>
<li>Proficient in multitasking and navigating complex systems.</li>
<li>Detail-oriented with strong problem-solving abilities.</li>
<li>Ability to work flexible hours, including evenings, weekends, or holidays as needed.</li>
</ul>
Preferred Qualifications<ul>
<li>
Experience in wireless communications, retail customer service, or technical support
</li><li>Previous call center or retail support experience is a plus.</li>
</ul>
What We Offer<ul>
<li>
Competitive starting pay of $26 per hour!</li>
<li>Comprehensive training and development programs</li>
<li>A supportive and engaging team environment</li>
<li>Opportunities for career growth and advancement</li>
</ul>
Benefits<ul>
<li>
Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment &ndash; no extended waiting period!</li>
<li>401k Plan with employer matching after one year of employment
</li><li>Paid vacation, personal/sick days, and bereavement time after 90 days</li>
<li>Employee Profit Sharing Program</li>
<li>50% AT&amp;T wireless discount</li>
<li>Paid training</li>
<li>Advancement opportunities, we prefer to promote from within!</li></ul></div>

Retail Support Specialist

<div>
 
 Join Our Team!
 
 
 
 At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.
 
 
 
 Job Overview
 
 
 
 The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&amp;T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.
 
 
 
 Key Responsibilities
 
 :
 
 
 
 Customer Support
 
 
 
 <ul>
 <li>
 Provide professional, friendly, and solution-focused support to AT&amp;T customers inside national retail locations
 </li>
 <li>
 Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns
 </li>
 <li>
 Troubleshoot wireless devices, network issues, and feature functionality
 </li>
 <li>
 Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations
 
 
 </li>
 </ul>
 
 Retail Partner Support
 
 
 
 <ul>
 <li>
 Act as the AT&amp;T subject-matter expert for retail employees and third-party labor partners
 </li>
 <li>
 Serve as the primary AT&amp;T representative for these partners, leading in-store support for retail escalations
 </li>
 <li>
 Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience
 
 
 </li>
 </ul>
 
 Work Environment &amp; Schedule Expectations
 
 
 
 <ul>
 <li>
 This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day
 </li>
 <li>
 Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs
 </li>
 <li>
 Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands
 
 
 </li>
 </ul>
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Navigate multiple systems simultaneously while engaging with customers in real time
 </li>
 <li>
 Document all interactions thoroughly and accurately
 </li>
 <li>
 Adhere to company policies, compliance requirements, and privacy standards
 </li>
 <li>
 Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores
 </li>
 <li>
 Execute and maintain approved planograms for mobile devices and signage
 </li>
 <li>
 Maintain inventory accuracy for display devices and fixtures
 </li>
 <li>
 Add, remove, and reposition phones, fixtures, and promotional material per planogram updates
 
 
 </li>
 </ul>
 
 Collaboration &amp; Communication
 
 
 
 <ul>
 <li>
 Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents
 </li>
 <li>
 Share insights on recurring issues to improve processes and customer experience
 </li>
 <li>
 Maintain a positive, professional demeanor during all interactions
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Strong customer service and communication skills
 </li>
 <li>
 Ability to handle high-stress or escalated situations with professionalism
 </li>
 <li>
 Proficient in multitasking and navigating complex systems
 </li>
 <li>
 Detail-oriented with strong problem-solving abilities
 </li>
 <li>
 Ability to work flexible hours, including evenings, weekends, or holidays as needed
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in wireless communications, retail customer service, or technical support
 </li>
 <li>
 Previous call center or retail support experience is a plus
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive starting pay of $26 per hour!
 </li>
 <li>
 Comprehensive training and development programs
 </li>
 <li>
 A supportive and engaging team environment
 </li>
 <li>
 Opportunities for career growth and advancement
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period!
 </li>
 <li>
 401k Plan with employer matching after one year of employment
 </li>
 <li>
 Paid vacation, personal/sick days, and bereavement time after 90 days
 </li>
 <li>
 Employee Profit Sharing Program
 </li>
 <li>
 50% AT&amp;T wireless discount
 </li>
 <li>
 Paid training
 </li>
 <li>
 Advancement opportunities, we prefer to promote from within!
 </li>
 </ul>
</div>

TTEC

<div>
 Your potential has a place here with TTEC&rsquo;s award-winning employment experience. As a
 
 Customer Service Representative - Luxury Retail
 
 working remotely, you&rsquo;ll be a part of bringing humanity to business. #experienceTTEC
 
 
 Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work&reg; certification in the United States says it all!
 
 
 Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 Do you have a passion for exquisite, personalized service? Do you have experience providing White Glove Customer Service? In this role, you&rsquo;ll support customers of an iconic global luxury retail brand. You&rsquo;ll make use of your fashion sense and appreciation for exceptional service to help these exclusive customers to shop, resolve questions about their orders and resolve issues with white glove treatment.
 
 
 
 During a Typical Day, You&rsquo;ll
 
 
 
 <ul>
 <li>
 Answer incoming communications from customers
 </li>
 <li>
 Conduct research to provide answers for customers to resolve their issues
 </li>
 <li>
 Recommendations of products or services
 </li>
 <li>
 Closing a sale may be required
 
 
 </li>
 </ul>
 
 What You Bring To The Role
 
 
 
 <ul>
 <li>
 An appreciation for high fashion brands and luxury customer service
 </li>
 <li>
 1 year or more of customer service experience
 </li>
 <li>
 1 year or more post-secondary education OR 2 years equivalent work experience
 </li>
 <li>
 Recognize and solve problems of mid-to-high level customer service issues
 </li>
 <li>
 Computer experience
 </li>
 <li>
 High speed internet (&gt; 35 mbps)
 </li>
 <li>
 While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
 </li>
 <li>
 Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
 
 
 </li>
 </ul>
 
 What You Can Expect
 
 
 
 <ul>
 <li>
 Supportive of your career and professional development
 </li>
 <li>
 An inclusive culture and community minded organization where giving back is encouraged
 </li>
 <li>
 A global team of curious lifelong learners guided by our company values
 </li>
 <li>
 Base wage starting at $16 per hour plus performance bonus opportunities
 </li>
 <li>
 And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
 
 
 </li>
 </ul>
 Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.
 
 
 
 A Bit More About Your Role
 
 
 
 We&rsquo;re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can&rsquo;t be taught &ndash; a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
 
 
 You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
 
 
 
 About TTEC
 
 
 
 Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
 
 
 
 Job
 
 
 
 _Customer Care Representative
 
 
</div>

Customer Service Representative - Luxury Retail – Remote USA

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Customer Service Representative - Luxury Retail – Remote USA