retail customer service specialist

Al-Futtaim

<div>
 <strong>
  Job Requisition ID:
 </strong>
 172720
 <br/>
 <br/>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 <br/>
 <br/>
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 <br/>
 <br/>
 <strong>
  Overview Of The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The Customer Service Specialist plays a crucial role in delivering exceptional service to enhance the shopping experience within Marks &amp; Spencer's retail division. By effectively handling customer inquiries and complaints, supervising team operations, and maintaining visual merchandising, the role ensures high standards are consistently met. Additionally, the specialist manages key services such as Bra Fit, Suit Fit, and Barista, and oversees cash handling and transactions, contributing to both operational excellence and customer satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Do:
  <br/>
  <br/>
 </strong>
 Customer Service and Complaint Resolution
 <br/>
 <br/>
 <ul>
  <li>
   Provide professional and efficient customer service by addressing inquiries and resolving complaints in a timely and effective manner.
  </li>
  <li>
   Act as the first point of contact for escalated customer concerns, ensuring that all issues are resolved to the customer's satisfaction.
  </li>
  <li>
   Maintain a calm and positive attitude when handling difficult situations, demonstrating empathy and professionalism.
   <br/>
   <br/>
  </li>
 </ul>
 Supervise Daily Operations
 <br/>
 <br/>
 <ul>
  <li>
   Collaborate with the Duty Manager to oversee daily department tasks.
  </li>
  <li>
   Coach and support the customer service team to meet performance goals.
   <br/>
   <br/>
  </li>
 </ul>
 Visual Merchandising Standards
 <br/>
 <br/>
 <ul>
  <li>
   Ensure displays meet the company's visual merchandising guidelines.
  </li>
  <li>
   Regularly check the store's appearance to maintain high standards.
   <br/>
   <br/>
  </li>
 </ul>
 Cash Handling &amp; Float Management
 <br/>
 <br/>
 <ul>
  <li>
   Count and balance cash floats at the start and end of the day.
  </li>
  <li>
   Follow company policies to ensure accurate cash transactions.
   <br/>
   <br/>
  </li>
 </ul>
 Specialized Services Management
 <br/>
 <br/>
 <ul>
  <li>
   Oversee services like Bra Fit, Suit Fit, and Barista to meet customer needs.
  </li>
  <li>
   Promote and ensure high-quality service in these specialized areas.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills To Be Successful:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong customer service skills and problem-solving abilities.
  </li>
  <li>
   Proficiency in supervising and coaching a team to achieve performance goals.
  </li>
  <li>
   Attention to detail for maintaining visual merchandising standards.
  </li>
  <li>
   Effective communication skills, both verbal and written.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Qualifies You For The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in customer service and problem-solving.
  </li>
  <li>
   Ability to supervise and motivate a team effectively.
  </li>
  <li>
   Experience in managing cash floats and financial procedures.
  </li>
  <li>
   Familiarity with services like Bra Fit or Suit Fit.
  </li>
  <li>
   Excellent verbal and written communication skills.
   <br/>
   <br/>
  </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 <br/>
 <br/>
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 <strong>
  why
 </strong>
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 <br/>
 <br/>
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>


Customer Service Specialist/ Sr. Sales | Retail | M&S | Al Ain - UAE

ALTO USA

<div><p><b>This is a </b><b>hybrid</b><b> role that requires candidates to live in the listed market.</b></p><div>
ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a critical part of ALTO&rsquo;s victim advocate service and serves as the primary point of contact for an assigned district of stores, supporting multiple retailers. The ALTO solution is an innovative new approach in addressing retail theft and store/community safety. This is a hands-on, field-based position that will work closely with local Law Enforcement agencies and work collaboratively with the ALTO Legal staff and other members of the Operations team to create safer stores and communities. This role will report to the Regional Operations Manager and/or Director of Operations.</div><div></div><div><br>
A candidate with proven retail customer service skills, a collaborative and innovative mindset and an eye for detail. A strong work ethic and drive is required. Prior retail customer service experience is required. Loss Prevention / Asset Protection/ Investigative experience is of value but not required.</div><div></div><div><br>
All roles at ALTO US include the following Benefits package to ensure all employees are set up for success, both at work, and in their lives:</div><div></div><ul><li><div><br>
100% coverage for Employee&rsquo;s Medical, Dental, and Vision</div></li><li><div>
Retirement Savings &ndash; 401K plus employer matching</div></li><li><div>
Short and Long Term Disability</div></li><li><div>
Life Insurance</div></li><li><div>
Generous vacation, holidays, and family leave benefits</div></li><li><div>
Mobile phone reimbursement plan</div></li><li><div>
Mileage reimbursement per IRS guidelines</div></li><li><div>
Work from Home Reimbursement</div></li><li><div>
Innovative work environment in a multinational company</div></li></ul><div></div><div><br>
Role Qualifications:</div><ul><li><div>
Associate degree, and/or a minimum of one year of retail customer service experience.</div></li><li><div>
Self-driving work ethic with a focus on precision, and details.</div></li><li><div>
Must have a dynamic, high-energy personality and passion to serve clients that creates a positive impact in the community while improving store safety.</div></li><li><div>
Excellent presentation and communication skills.</div></li><li><div>
Enjoys working with others.</div></li><li><div>
Energized by change and variety.</div></li><li><div>
Able to build partnerships.</div></li><li><div>
Role requires being able to spend majority of workday standing/on your feet.</div></li><li><div>
Dependable transportation required.</div></li><li><div>
Valid Driver License required.</div></li><li><div>
Must successfully obtain the ALTO reimbursed Loss Prevention Qualified (LPQ) certification within the first year of employment.</div></li></ul><div></div><div><br>
Role Responsibilities:</div><ul><li><div>
Build collaborative relationships with peers and clients to include retailers, law enforcement and prosecutors.</div></li><li><div>
Drive store reporting of criminal activity utilizing the client&rsquo;s reporting system and /or the ALTO app.</div></li><li><div>
Demonstrate support for the client&rsquo;s Asset Protection policies and procedures.</div></li><li><div>
Responsible for visiting multiple stores per day/week, with the purpose of building strong relationships with store management, collecting police reports, evidence, and CCTV footage.</div></li><li><div>
Serve as the reliable point of contact for assigned clients/stores to establish a strong business relationship</div></li><li><div>
As the liaison between stores, customer AP/LP Team, and the ALTO Legal Team, you will be responsible for following up on all active cases/events. Follow-up on all external theft/criminal investigations</div></li><li><div>
Case building of habitual offenders targeting multiple store locations (which includes obtaining police reports, CCTV footage, subject descriptions, witness statements, etc.)</div></li><li><div>
Assist Legal Team and Law Enforcement partners with coordinating photo line-ups, evidence collection, etc. as needed</div></li><li><div>
Case building with other CSS&rsquo;s (across district boundaries) with the objective of tracking &amp; identifying repeat offenders and addressing store safety issues impacting the market.</div></li><li><div>
Lead Store Safety Partnership Meetings with Law Enforcement for assigned stores</div></li><li><div>
Interact with multiple levels of retailers Operations and AP/LP Leadership on a continuous basis</div></li><li><div>
Provide in-person training on our technology platform</div></li><li><div>
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.</div></li><li><p>
Assists leadership in implementation and rollouts of special projects as needed Strong computer skills to include, but not limited to, Microsoft Word, Excel, PowerPoint, Outlook/Email</p></li></ul><div></div><div><br>
ALTO believes that success in this position will also require the following, aligned with ALTO&rsquo;s cores values:</div><ul><li><p>
Passion to be part of a growing team</p></li><li><div>
High ethical standards</div></li><li><div>
Flexibility and adaptability to rapid change</div></li><li><div>
Tenacity and determination</div></li><li><div>
Ability to manage simultaneous projects, as well as effectively delegate work</div></li><li><div>
Strong business acumen</div></li><li><div>
Self-motivated and proactive personality</div></li></ul><div><br>
The employer is an &quot;equal opportunity employer.&quot; The employer will not discriminate and will take &quot;affirmative action&quot; measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, sexual orientation, or sex.</div></div>

Customer Success Specialist

ALDAR

<div>
 <p>
  <strong>
   Aldar Retail Management
  </strong>
  is looking for a
  <strong>
   Customer Experience (CX) Analyst
  </strong>
  to support the implementation of our CX strategy by analyzing customer feedback, generating actionable insights, and tracking performance across all touchpoints. This role plays a key part in delivering seamless, engaging experiences for our guests, coordinating CX initiatives, and managing customer issue tickets across the business.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
   CX Insights &amp; Reporting
  </strong>
 </p>
 <ul>
  <li>
   Analyze customer feedback from surveys, social media, emails, service desks, websites, and mystery shopping.
  </li>
  <li>
   Prepare regular reports tracking
   <strong>
    NPS, CSAT, CES, complaint trends, and mystery shopper results
   </strong>
   , and respond to ad-hoc data requests.
  </li>
  <li>
   Identify trends, pain points, and opportunities using quantitative and qualitative methods.
  </li>
  <li>
   Develop presentations and share actionable insights with internal stakeholders to drive improvements.
  </li>
  <li>
   Collaborate with Customer Service teams and CX platform managers to ensure data quality and consistency.
  </li>
 </ul>
 <p>
  <strong>
   Operational Excellence &amp; Service Delivery
  </strong>
 </p>
 <ul>
  <li>
   Monitor and manage customer tickets and complaints, ensuring timely follow-up and resolution.
  </li>
  <li>
   Collaborate across departments and escalate issues when necessary.
  </li>
  <li>
   Generate monthly reports on resolution times, SLA compliance, and recurring issues.
  </li>
  <li>
   Conduct root-cause analyses and recommend process improvements.
  </li>
  <li>
   Support adoption of CX tools and processes that enhance guest convenience and accessibility.
  </li>
 </ul>
 <p>
  <strong>
   CX Activations &amp; Engagement Support
  </strong>
 </p>
 <ul>
  <li>
   Assist in planning, coordination, and execution of CX activations, events, and in-mall initiatives.
  </li>
  <li>
   Track participation, engagement, and feedback to measure success.
  </li>
  <li>
   Coordinate with vendors and internal teams to ensure seamless delivery of initiatives.
  </li>
 </ul>
 <p>
  <strong>
   Stakeholder Engagement &amp; Collaboration
  </strong>
 </p>
 <ul>
  <li>
   Work closely with Retail Marketing, Leasing, Operations, and Development teams to integrate customer insights.
  </li>
  <li>
   Provide timely and actionable reports to management to support decision-making and performance tracking.
  </li>
 </ul>
 <p>
  <strong>
   Key Metrics &amp; Results
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Customer Satisfaction:
   </strong>
   NPS, CSAT, Mystery Shopper results
  </li>
  <li>
   <strong>
    Service Quality:
   </strong>
   SOP adherence, complaint resolution times, operational audits
  </li>
  <li>
   <strong>
    Stakeholder Engagement:
   </strong>
   Retailer feedback, cross-department collaboration
  </li>
  <li>
   <strong>
    Brand Impact:
   </strong>
   CX awards, PR mentions, guest testimonials
  </li>
 </ul>
 <p>
  <strong>
   Working Conditions
  </strong>
 </p>
 <ul>
  <li>
   Based at
   <strong>
    Yas Mall HQ
   </strong>
   with daily interaction across multiple mall locations.
  </li>
  <li>
   Occasional travel may be required between locations depending on portfolio scope.
  </li>
  <li>
   High-touch role requiring presence during operational hours, including weekends.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Experience:
   </strong>
   3&ndash;5 years in
   <strong>
    Customer Experience, Data Analytics, Market Research, or related fields
   </strong>
   . Retail, shopping mall, or hospitality experience preferred.
  </li>
  <li>
   <strong>
    Skills:
   </strong>
   Data analytics, qualitative &amp; quantitative research, customer journey mapping, stakeholder influence. Familiarity with CX tools (Qualtrics, Power BI, Tableau) is a plus.
  </li>
  <li>
   <strong>
    Interpersonal Skills:
   </strong>
   Strong communication and presentation skills, collaborative mindset, highly organized, proactive, and detail-oriented.
  </li>
  <li>
   <strong>
    Education:
   </strong>
   Bachelor&rsquo;s degree in
   <strong>
    Business, Marketing, Statistics, Data Analytics, or related discipline
   </strong>
   . CX certification is a plus.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Experience Analyst – Retail_ Aldar Retail Management

Robinson & Co (Singapore) Pte Ltd

A leading retail company in Dubai is seeking a Customer Service Associate to ensure exceptional service delivery. The role entails managing inventory, operating the cash register, and providing customer satisfaction through upselling and cross-selling. Candidates should have experience in customer-facing roles and effective communication skills. Join our dynamic team to enhance the shopping experience for our customers.

Retail Customer Experience & Sales Specialist

e& UAE

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 As a Retail Customer Experience Manager, your primary role is to enhance customer satisfaction, streamline the customer journey. You'll be responsible for shaping the retail customer experience, lead the OJT Training team to deliver the last mile stone of Knowledge , system and experience to every individual in retail stores , and ensuring high-quality standards are maintained across all retail touchpoints.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Experience Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Design retail customer Journey (As is &amp; To Be) by engaging the retail team and considering customer feedback
  </li>
  <li>
   Analyze customer experience data to highlight opportunities and formulate action plans.
  </li>
  <li>
   Oversee the customer experience recovery process, identifying gaps and proactively mitigating potential risks.
  </li>
  <li>
   Regularly monitor customer satisfaction metrics across all retail touchpoints, and implement necessary actions to uphold a robust score.
  </li>
  <li>
   Lead customer experience projects in conjunction with other stakeholders and vendors, providing timely updates on project challenges, opportunities, and progress to senior management.
  </li>
  <li>
   Conduct stress tests on retail digital enablers, gather feedback from customers and staff, and offer recommendations to enhance performance across various parameters including experience, sales, operational efficiency, and cost.
  </li>
  <li>
   Liaise with IT developers and production, marketing, and sales teams to enhance customer services and bolster brand awareness.
  </li>
  <li>
   Proactively identify customer needs and implement measures to ensure their positive experiences are maintained.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Development And Training Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Spearhead the retail development team to provide comprehensive knowledge, customer experience, and system hands-on training to all retail store personnel.
  </li>
  <li>
   Use governance tools and periodic knowledge tests to measure staff knowledge performance.
  </li>
  <li>
   Create tactical training to stimulate sales, leveraging best practices of top achievers and advanced market sales techniques.
  </li>
  <li>
   Align training topics and schedule with business needs and sales seasonality.
  </li>
  <li>
   Monitor retail team satisfaction regarding on-the-job training in terms of delivery, content, and timing.
  </li>
  <li>
   Produce detailed training and trainers' performance reports.
  </li>
  <li>
   Foster the development of training team skills and capabilities to ensure high-quality training delivery.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Retail Quality Field
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead the quality team to monitor retail compliance with customer journey standards and operational processes.
  </li>
  <li>
   Provide zone heads with monthly performance reports (Zone, Area, and Store Wise).
  </li>
  <li>
   Promptly communicate to the heads of zones and retail management about common compliance issues, high-risk areas, and critical gaps.
  </li>
  <li>
   Train Quality team members on new updates in customer journey and processes.
  </li>
  <li>
   Coordinate monthly calibration sessions between retail development team and quality team to ensure consistent measurement of compliance amid rapid changes in processes and journey guidelines.
  </li>
  <li>
   Coach and develop your team in accordance with the quarterly personal development plan.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor Degree with 4 years of relevant experience
   <br/>
   <br/>
  </li>
 </ul>
 We thank all applicants for their interest, however only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.
 <br/>
 <br/>
 <em>
  At e&amp; diversity is our strength and we are committed to creating an inclusive environment for all. We welcome and encourage all people to apply, regardless of gender, background, age and abilities. If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&amp;Inclusion@eand.com
 </em>
</div>


Specialist/Retail Customer Experience

Al-Futtaim Automotive

<div>
 <strong>
  Job Requisition ID:
 </strong>
 173710
 <br/>
 <br/>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 <br/>
 <br/>
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 <br/>
 <br/>
 <strong>
  Overview Of The Role
  <br/>
  <br/>
 </strong>
 The Customer Service Associate is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).
 <br/>
 <br/>
 <strong>
  What you will do:-
  <br/>
  <br/>
 </strong>
 <strong>
  Description Of Accountability
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Creates a sparkling clean and organized environment by maintaining store standards and cleanliness
  </li>
  <li>
   Participates in and attends all store meetings and other related functions
  </li>
  <li>
   Represents a positive attitude toward the merchandise, the brand and the company
  </li>
  <li>
   Participates in all inventories
  </li>
  <li>
   Assumes and completes other duties as assigned by store management.
  </li>
  <li>
   Meets or exceeds weekly sales targets
  </li>
  <li>
   Satisfactorily completes all duties as assigned by management
  </li>
  <li>
   Is punctual and adheres to designated work schedule
  </li>
  <li>
   Is flexible and works well with peers and management to accomplish duties
  </li>
  <li>
   Follows M&amp;S Policies and Procedures 100%
  </li>
  <li>
   Performs housekeeping duties as required
  </li>
  <li>
   Creates a positive first impression for the customer through an energetic attitude and adhering to dress code
  </li>
  <li>
   Greets customers immediately upon entering the store with a smile and sincere non business like greeting
  </li>
  <li>
   Provides customers with current relevant information
  </li>
  <li>
   Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale about the product
  </li>
  <li>
   Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database
  </li>
  <li>
   Sincerely thanks all customers for shopping at M&amp;S as they exit the store, and invites them back.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills To Be Successful
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The Sales Associate should have a friendly and engaging personality and be comfortable with working with members of the general public.
  </li>
  <li>
   Good verbal communication skills
  </li>
  <li>
   Ability to stand for a minimum of 8 hours
  </li>
  <li>
   Confident, helpful and polite and be physically fit
  </li>
  <li>
   Stock replenishment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Equips You For The Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School (Bachelor Preferred)
  </li>
  <li>
   3-5 years&rsquo; experience in Fashion industry/ Food industry.
  </li>
  <li>
   Proven ability to achieve goals.
  </li>
  <li>
   Good Personality
  </li>
  <li>
   Good communication skills
  </li>
  <li>
   Excellent relationship skills
  </li>
  <li>
   Accountability
   <br/>
   <br/>
  </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 <br/>
 <br/>
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 <strong>
  why
 </strong>
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 <br/>
 <br/>
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>


National Customer Service Associate | Retail | M&S - Food | Bahrain

<div>
 <strong>
  Job Requisition ID:
 </strong>
 173710
 <br/>
 <br/>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 <br/>
 <br/>
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 <br/>
 <br/>
 <strong>
  Overview of the role:
  <br/>
  <br/>
 </strong>
 The Customer Service Associate is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).
 <br/>
 <br/>
 <strong>
  What you will do:-
  <br/>
  <br/>
 </strong>
 Description of Accountability:
 <br/>
 <br/>
 <ul>
  <li>
   Creates a sparkling clean and organized environment by maintaining store standards and cleanliness
  </li>
  <li>
   Participates in and attends all store meetings and other related functions
  </li>
  <li>
   Represents a positive attitude toward the merchandise, the brand and the company
  </li>
  <li>
   Participates in all inventories
  </li>
  <li>
   Assumes and completes other duties as assigned by store management.
  </li>
  <li>
   Meets or exceeds weekly sales targets
  </li>
  <li>
   Satisfactorily completes all duties as assigned by management
  </li>
  <li>
   Is punctual and adheres to designated work schedule
  </li>
  <li>
   Is flexible and works well with peers and management to accomplish duties
  </li>
  <li>
   Follows M&amp;S Policies and Procedures 100%
  </li>
  <li>
   Performs housekeeping duties as required
  </li>
  <li>
   Creates a positive first impression for the customer through an energetic attitude and adhering to dress code
  </li>
  <li>
   Greets customers immediately upon entering the store with a smile and sincere non business like greeting
  </li>
  <li>
   Provides customers with current relevant information
  </li>
  <li>
   Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale about the product
  </li>
  <li>
   Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database
  </li>
  <li>
   Sincerely thanks all customers for shopping at M&amp;S as they exit the store, and invites them back.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills to be successful:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The Sales Associate should have a friendly and engaging personality and be comfortable with working with members of the general public.
  </li>
  <li>
   Good verbal communication skills
  </li>
  <li>
   Ability to stand for a minimum of 8 hours
  </li>
  <li>
   Confident, helpful and polite and be physically fit
  </li>
  <li>
   Stock replenishment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What equips you for the role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School (Bachelor Preferred)
  </li>
  <li>
   3-5 years&rsquo; experience in Fashion industry/ Food industry.
  </li>
  <li>
   Proven ability to achieve goals.
  </li>
  <li>
   Good Personality
  </li>
  <li>
   Good communication skills
  </li>
  <li>
   Excellent relationship skills
  </li>
  <li>
   Accountability
   <br/>
   <br/>
  </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 <br/>
 <br/>
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 <strong>
  why
 </strong>
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 <br/>
 <br/>
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>


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