retail customer service specialist

ALTO USA

<div><p><b>This is a </b><b>hybrid</b><b> role that requires candidates to live in the listed market.</b></p><div>
ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a critical part of ALTO&rsquo;s victim advocate service and serves as the primary point of contact for an assigned district of stores, supporting multiple retailers. The ALTO solution is an innovative new approach in addressing retail theft and store/community safety. This is a hands-on, field-based position that will work closely with local Law Enforcement agencies and work collaboratively with the ALTO Legal staff and other members of the Operations team to create safer stores and communities. This role will report to the Regional Operations Manager and/or Director of Operations.</div><div></div><div><br>
A candidate with proven retail customer service skills, a collaborative and innovative mindset and an eye for detail. A strong work ethic and drive is required. Prior retail customer service experience is required. Loss Prevention / Asset Protection/ Investigative experience is of value but not required.</div><div></div><div><br>
All roles at ALTO US include the following Benefits package to ensure all employees are set up for success, both at work, and in their lives:</div><div></div><ul><li><div><br>
100% coverage for Employee&rsquo;s Medical, Dental, and Vision</div></li><li><div>
Retirement Savings &ndash; 401K plus employer matching</div></li><li><div>
Short and Long Term Disability</div></li><li><div>
Life Insurance</div></li><li><div>
Generous vacation, holidays, and family leave benefits</div></li><li><div>
Mobile phone reimbursement plan</div></li><li><div>
Mileage reimbursement per IRS guidelines</div></li><li><div>
Work from Home Reimbursement</div></li><li><div>
Innovative work environment in a multinational company</div></li></ul><div></div><div><br>
Role Qualifications:</div><ul><li><div>
Associate degree, and/or a minimum of one year of retail customer service experience.</div></li><li><div>
Self-driving work ethic with a focus on precision, and details.</div></li><li><div>
Must have a dynamic, high-energy personality and passion to serve clients that creates a positive impact in the community while improving store safety.</div></li><li><div>
Excellent presentation and communication skills.</div></li><li><div>
Enjoys working with others.</div></li><li><div>
Energized by change and variety.</div></li><li><div>
Able to build partnerships.</div></li><li><div>
Role requires being able to spend majority of workday standing/on your feet.</div></li><li><div>
Dependable transportation required.</div></li><li><div>
Valid Driver License required.</div></li><li><div>
Must successfully obtain the ALTO reimbursed Loss Prevention Qualified (LPQ) certification within the first year of employment.</div></li></ul><div></div><div><br>
Role Responsibilities:</div><ul><li><div>
Build collaborative relationships with peers and clients to include retailers, law enforcement and prosecutors.</div></li><li><div>
Drive store reporting of criminal activity utilizing the client&rsquo;s reporting system and /or the ALTO app.</div></li><li><div>
Demonstrate support for the client&rsquo;s Asset Protection policies and procedures.</div></li><li><div>
Responsible for visiting multiple stores per day/week, with the purpose of building strong relationships with store management, collecting police reports, evidence, and CCTV footage.</div></li><li><div>
Serve as the reliable point of contact for assigned clients/stores to establish a strong business relationship</div></li><li><div>
As the liaison between stores, customer AP/LP Team, and the ALTO Legal Team, you will be responsible for following up on all active cases/events. Follow-up on all external theft/criminal investigations</div></li><li><div>
Case building of habitual offenders targeting multiple store locations (which includes obtaining police reports, CCTV footage, subject descriptions, witness statements, etc.)</div></li><li><div>
Assist Legal Team and Law Enforcement partners with coordinating photo line-ups, evidence collection, etc. as needed</div></li><li><div>
Case building with other CSS&rsquo;s (across district boundaries) with the objective of tracking &amp; identifying repeat offenders and addressing store safety issues impacting the market.</div></li><li><div>
Lead Store Safety Partnership Meetings with Law Enforcement for assigned stores</div></li><li><div>
Interact with multiple levels of retailers Operations and AP/LP Leadership on a continuous basis</div></li><li><div>
Provide in-person training on our technology platform</div></li><li><div>
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.</div></li><li><p>
Assists leadership in implementation and rollouts of special projects as needed Strong computer skills to include, but not limited to, Microsoft Word, Excel, PowerPoint, Outlook/Email</p></li></ul><div></div><div><br>
ALTO believes that success in this position will also require the following, aligned with ALTO&rsquo;s cores values:</div><ul><li><p>
Passion to be part of a growing team</p></li><li><div>
High ethical standards</div></li><li><div>
Flexibility and adaptability to rapid change</div></li><li><div>
Tenacity and determination</div></li><li><div>
Ability to manage simultaneous projects, as well as effectively delegate work</div></li><li><div>
Strong business acumen</div></li><li><div>
Self-motivated and proactive personality</div></li></ul><div><br>
The employer is an &quot;equal opportunity employer.&quot; The employer will not discriminate and will take &quot;affirmative action&quot; measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, sexual orientation, or sex.</div></div>

Customer Success Specialist

Robinson & Co (Singapore) Pte Ltd

<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.</p><p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> Overview Of The Role: <ul><li>The Customer Service Specialist is responsible for delivering top-notch customer service and support to facilitate an excellent shopping experience. The role necessitates handling customer complaints, overseeing daily department operations, and coaching team members to ensure high service and visual merchandising standards. A particular focus is placed on managing specialized services such as Bra Fit, Suit Fit, and Barista offerings, alongside ensuring accurate cash handling processes. Success in this position involves maintaining a positive atmosphere, resolving customer issues effectively, and enhancing overall store performance.</li></ul> Customer Service and Complaint Resolution <ul><li>Provide professional and efficient customer service by addressing inquiries and resolving complaints in a timely and effective manner.</li><li>Act as the first point of contact for escalated customer concerns, ensuring that all issues are resolved to the customer's satisfaction.</li><li>Maintain a calm and positive attitude when handling difficult situations, demonstrating empathy and professionalism.</li></ul> Supervision and Team Leadership <ul><li>Collaborate with the Duty Manager to oversee daily department tasks.</li><li>Coach and support the customer service team to meet performance goals.</li><li>Ensure displays meet the company's visual merchandising guidelines.</li><li>Regularly check the store's appearance to maintain high standards.</li></ul> Cash Handling & Financial Management <ul><li>Count and balance cash floats at the start and end of the day.</li><li>Follow company policies to ensure accurate cash transactions.</li></ul> Specialized Services Management <ul><li>Oversee services like Bra Fit, Suit Fit, and Barista to meet customer needs.</li><li>Promote and ensure high-quality service in these specialized areas.</li></ul> Required Skills To Be Successful: <ul><li>Proven customer service experience and problem-solving ability.</li><li>Strong leadership and team motivation skills.</li><li>Attention to detail in visual merchandising and operational tasks.</li><li>Proficiency in cash handling and financial management.</li></ul> What Qualifies You For The Role: <ul><li>Proven experience in customer service with strong problem-solving skills.</li><li>Ability to supervise and motivate a team effectively, ensuring goals are met.</li><li>Proficiency in cash handling and financial procedures.</li><li>Familiarity with specialized retail services such as Bra Fit or Suit Fit.</li><li>Excellent verbal and written communication skills.</li></ul><p>We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to providing a fair and inclusive work environment.</p><img src="https://www.jobg8.com/Tracking.aspx?zVcfVDlfDos11dd2nk8rsPZftzvA%2bVvIs" width="0" height="0" />

Sr. Sales/ Customer Service Specialist Retail M&S Abu Dhabi

Blue Moon Fabrics, Inc.

<p><b>Job Summary</b><br/>We are seeking a highly adaptable, detail-oriented, and customer-focused individual for the dynamic role of <b>E-Commerce Operations &amp; Customer Support Specialist</b>. This is not a siloed position as it requires significantmulti-tasking and the ability to seamlessly switch between managing the technical backend of our e-commerce platforms (Shopify, Etsy, TikTok Shop) and providing direct, high-touch support to our valued customers, serving as a point of contact for customer inquiries, order issues, and in-store assistance. Success in this role demands strong organizational skills, technical aptitude, and excellent communication abilities.</p><p><b>Responsibilities</b></p><ul><li><b>Blended E-commerce &amp; Customer Support:</b> Juggle daily tasks across multiple online platforms and customer communication channels (email, phone, in-store).</li><li><b>Multi-Platform Operations:</b> Oversee order processing, returns management, tracking uploads, and inventory updates across Shopify, Etsy, TikTok Shop, etc.</li><li><b>Direct Customer Interaction:</b> Provide timely, professional, and empathetic support via email and phone, troubleshoot order issues, answer product questions, and handle escalations.</li><li><b>Product Listing Management:</b> Create, upload, optimize, and maintain accurate product listings (titles, descriptions, pricing, images) ensuring consistency across platforms.</li><li><b>Inventory Coordination:</b> Monitor stock levels online, coordinating with warehouse teams to maintain accuracy and prevent overselling.</li><li><b>In-Store Assistance:</b> Cover the storefront as needed to assist customers with inquiries and process payments, providing a consistent brand experience.</li><li><b>Cross-Functional Collaboration:</b> Assist marketing and creative teams with online promotions and merchandising based on customer interactions and operational insights.</li><li><b>Compliance &amp; Quality Control:</b> Ensure all listings meet platform requirements and brand guidelines, monitor fulfillment accuracy and customer feedback patterns.</li></ul><p><b>Qualifications &amp; Requirements: </b></p><ul><li>Minimum 1-2 years of experience demonstrating strong capabilities in both e-commerce operations/retail and direct customer service roles.</li><li>Proven ability to effectively multi-task and manage competing priorities in a fast-paced environment.</li><li>Strong hands-on understanding and experience managing e-commerce platforms, particularly Shopify is essential. Experience with Etsy and TikTok Shop is highly preferred.</li><li>Proficiency in Microsoft Excel (or Google Sheets) for data management and reporting.</li><li>Exceptional attention to detail is critical for both product listings and customer order accuracy.</li><li>Excellent time management and organizational skills.</li><li>Superior communication skills &ndash; must be able to communicate clearly, concisely, professionally, and empathetically in both written (email) and verbal (phone/in-person) interactions.</li><li>Experience handling the full customer service cycle: inquiries, order processing, returns, and resolving escalations.</li><li>Basic understanding of digital marketing concepts (e.g., SEO for product listings, understanding promotional campaigns) is beneficial.</li><li>Ability to switch contexts quickly between technical backend tasks and customer-facing interactions.</li><li>Must be comfortable working on-site at our store in the LA Fashion District.</li></ul><p><b>Bonus Points:</b></p><ul><li>Experience in the fashion, textile, or craft industry.</li><li>Familiarity with inventory management software or principles.</li><li>Experience assisting with marketing tasks.</li></ul><p>Job Type: Full-time</p><p>Base Pay: $20.00 per hour</p><p>Expected hours: 40 per week</p><p>Work Location: In person</p>

E-Commerce Operations (Shopify) & Customer Support Specialist

Wieland Group

<div>Overview:
<div><b><i>
Wieland - Creating Value for Generations!</i></b></div><div></div><div><br>
Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material.</div><div></div><div><b><br>
Wieland's Cultural Values</b></div><div>
Wieland&rsquo;s culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do: <b>safety</b>, <b>ambition</b>, <b>optimism</b>, <b>reliability</b>, <b>ownership</b>, <b>diversity</b>, &amp; <b>respect</b>.</div><div></div><div><br>
Wieland is hiring a <b>Supply Chain and Customer Service Specialist</b>. The Supply Chain and Customer Support Specialist will be responsible for providing superior service to suppliers and customers through effective and proactive communication, accurate execution of the purchasing and customer order process, and professional administrative support for the timely and accurate processing of all metal purchasing, metal receiving, production, sales, and invoicing transactions. The high-value material requires a person that is detailed-oriented, organized and analytical to ensure accurate transactions throughout all supply chain and commercial processes. This role is located in <b>Shelbyville, KY</b> and will be fully on-site.</div>
Responsibilities:
<div><b>
Supply Chain and Customer Service </b><b>Responsibilities:</b></div><ul><li>
This role will be the business process expert for purchase order, sales order, receiving, customer fulfillment, and invoicing for the site.
</li><li>Directly service customer and supplier accounts, focusing on customer and supplier needs, transactional accuracy, proactive communication, and contractual business relationships. All efforts are intended to provide the highest level of service to customer, while respecting and working within the guidelines of the business (i.e. lead times, capacity, etc.).</li><li>
Ensure accurate receipt of all raw materials, including weights, and development of settlement statements (invoices) for all received material working directly with plant personnel.</li><li>
Manage complaints and escalations, providing timely and effective solutions.</li><li>
Work collaboratively with the supply chain, quality, logistics, sales and marketing, and finance teams to support the entire order-to-cash process.</li><li>
Communicate proactively with customers regarding delays or changes in order status.
</li><li>Work closely with sales and finance with pricing/metal fixations of materials.</li><li>
The role will support, backup and help develop other areas of the business.</li><li>
Support receiving and scheduling processes for mills/foundries.</li></ul><div><b>
Supply Chain and Customer Service Qualifications:</b></div><ul><li>
B.S. degree preferred, or three to five years of experience in administrative, accounting or clerical roles for a manufacturing company.</li><li>
Analytical and detail-oriented with a strong capacity to independently execute tasks and resolve issues.</li><li>
Strong business understanding.</li><li>
Excellent computer system skills, including using a comprehensive ERP (such as SAP).</li><li>
Strong communication (verbal and written) and organizational skills.</li><li>
Ability to excel in a fast-paced, team environment and to work across functions within and outside the organization.</li><li>
Proficiency working with ERP systems (e.g. SAP), preferred.
</li></ul>Qualifications:
<div><b>
Joining Wieland&rsquo;s team gives you&hellip;</b></div><ul><li><b>
Benefits</b> - <b>Starting on Day 1! </b>Including Medical, Dental, Vision, Disability, Life &amp; more!</li><li><b>
Retirement Savings</b> - 401(k) contribution + match.</li><li><b>
Work/Life Balance</b> - Paid Vacation &amp; Holidays.</li><li><b>
Growth Opportunities</b> - We have over 9,000+ employees worldwide and 40+ locations in North America alone. Growth opportunities are limitless!</li><li><b>
Wellness Programs</b> &ndash; Wieland encourages participation in our unique and personalized approach to wellness, where you are eligible to earn healthcare premium discounts as well as HSA employer contributions based on your status within the program.</li><li><b>
Sustainability</b>- Wieland continues to break ground with eco-friendly solutions and push the barrier in sustainability for future generations<b>.</b></li></ul><div></div><div><br>
Wieland is an <b>equal opportunity and affirmative action employer</b>. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.</div></div>

Supply Chain and Customer Service Specialist

DigitalTolk

<div><p><b>About DigitalTolk</b></p><p>
DigitalTolk is an organization and company that works to make an impact. Our purpose is to give a voice to those who don&rsquo;t speak the local language; we arrange translators so that patients can get medical treatments in their new country and communicate with doctors. We arrange translators for crime victims so that they can get justice. Our job is to arrange interpreters through our platform for our customers. Our end customers are hospitals, courts/lawyers, and municipalities who communicate with refugees and other people in need. Our company purpose is to use technology to make the world a better place. And we&rsquo;re currently hiring developers to join us on this journey! We are a company based in Sweden with employees in all parts of the planet!</p><p><br>
The ideal candidate for the Customer Service Delivery Specialist role will have strong experience in customer support, issue resolution, and service optimization, with fluency in German and English. This role involves handling customer queries, ensuring smooth service delivery, and collaborating with internal teams to enhance customer satisfaction.</p><p>
Job Description:</p><ul>
<li>
Provide high-quality customer support to Swedish-speaking clients via email, phone, and chat.</li>
<li>Manage customer inquiries, service requests, and issue escalations while ensuring timely resolution.</li>
<li>Handle translation document requests from customers, ensuring timely processing and quality assurance.</li>
<li>Work closely with internal teams to troubleshoot and resolve service-related issues efficiently.</li>
</ul><ul><li>Coordinate with translation suppliers, ensuring timely delivery and adherence to quality standards.<br>
<ul><li>Follow up on ongoing translation projects, addressing any delays or quality concerns.</li><li>Maintain accurate customer records and documentation in CRM systems.</li><li>Monitor key service metrics, ensuring compliance with SLAs (Service Level Agreements).</li><li>Identify process improvement opportunities to enhance service efficiency and customer satisfaction.</li><li>Provide proactive updates and follow-ups to customers, ensuring a seamless service experience.</li><li>Collaborate with cross-functional teams (operations, technical support, and product teams) to optimize service delivery.</li><li>Stay updated on product knowledge and industry best practices to deliver exceptional customer experiences.</li></ul></li>
</ul><p><b>
Qualifications &amp; Experience:</b></p><ul>
<li>
Fluency in Swedish and English (written and spoken) is required.<br>
<ul><li>Bachelor&rsquo;s degree in Business, Communications, or a related field is preferred.</li><li>3+ years of experience in a customer service, account management, or service delivery role.</li><li>Strong understanding of customer service principles, troubleshooting, and case management.</li></ul><b>
Technical &amp; Soft Skills:</b><br>
<ul><li>CRM Systems: Experience with platforms like Salesforce, Zendesk, or similar.</li><li>Communication: Excellent verbal and written communication skills in both Swedish and English.</li><li>Problem-Solving: Ability to handle customer concerns with a solution-oriented approach.</li><li>Service Optimization: Experience working with SLAs, KPIs, and customer feedback analysis.</li><li>Collaboration: Ability to work cross-functionally with internal teams.</li><li>Adaptability: Comfortable in a fast-paced, remote working environment.</li></ul><br>
This role is ideal for a customer-centric professional who thrives in a dynamic environment and is passionate about delivering outstanding service to Swedish-speaking customers.</li></ul></div><p></p>

Remote- Customer Service Delivery Specialist (Swedish Speaker)

Concentrix

<div>
 Job Title:
 <br/>
 <br/>
 Customer Service - Retail Vacancies
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Do you have a passion for fashion, gadgets, or home goods? Do you thrive on making customers happy and exceeding expectations? Then join our vibrant team at Concentrix and become the hero behind every smile!
 <br/>
 <br/>
 <strong>
  Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
  <br/>
  <br/>
 </strong>
 <strong>
  In this role, you'll:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be the friendly voice of major retail brands, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.
  </li>
  <li>
   Become a product pro, mastering the ins and outs of the latest trends.
  </li>
  <li>
   Transform shopping woes into shopping wows! Handle returns, exchanges, and troubleshoot issues with patience and a can-do attitude.
  </li>
  <li>
   Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.
  </li>
  <li>
   Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals. You'll be part of a retail family that's always there for each other.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Essential Functions/Core Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
  </li>
  <li>
   Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
  </li>
  <li>
   Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
  </li>
  <li>
   Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
  </li>
  <li>
   Maintain basic knowledge of client products and/or services.
  </li>
  <li>
   Prepare complete and accurate work including appropriately notating accounts as required.
  </li>
  <li>
   Participate in activities designed to improve customer satisfaction and business performance.
  </li>
  <li>
   Offer additional products and/or services.
   <br/>
   <br/>
  </li>
 </ul>
 Candidate Profile:
 <br/>
 <br/>
 <ul>
  <li>
   A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
  </li>
  <li>
   Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
  </li>
  <li>
   Ability to fluently communicate in the required language of support, both written and verbally.
  </li>
  <li>
   Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
  </li>
  <li>
   Basic computer navigation skills and PC Knowledge.
  </li>
  <li>
   Ability to work as a team member, as well as independently.
  </li>
  <li>
   Dependable with proficient attention to detail.
  </li>
  <li>
   Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
  </li>
  <li>
   Able to rotate shifts, as needed.
  </li>
  <li>
   Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
  </li>
  <li>
   Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Based on location and/or program, additional experience/skills may be required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Job requirements may vary by country and will not contravene any local laws
   <br/>
   <br/>
  </li>
 </ul>
 Career Framework Role:
 <br/>
 <br/>
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 <br/>
 <br/>
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 <br/>
 <br/>
 Disclaimer:
 <br/>
 <br/>
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 <br/>
 <br/>
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 <br/>
 <br/>
 Location:
 <br/>
 <br/>
 EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
 <br/>
 <br/>
 Language Requirements:
 <br/>
 <br/>
 Time Type:
 <br/>
 <br/>
 Full time
 <br/>
 <br/>
 <strong>
  If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
  <br/>
  <br/>
 </strong>
 <strong>
  R1459178
 </strong>
</div>


Customer Service - Retail Vacancies

Ferrero

<p></p><div><div><div><div>End to End Supply Chain</div>
<div>Job ID:
<div>72400</div>
</div></div><div><div>Jeddah, SA (Hybrid)</div>
<div><div>Permanent</div></div></div></div></div><div></div>
<br><div><div><div><p>Company description</p>
</div><div><p>Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella&reg;, Tic Tac&reg;, Ferrero Rocher&reg;, Raffaello&reg;, Kinder Bueno&reg; and Kinder Surprise&reg;. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? Nearly 35,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.</p>
</div></div><div><div><p>Diversity Statement</p>
</div><div><p>Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.</p>
</div></div><div><div><p>About the Role:</p>
</div><div><p>The Customer Service Specialist (CSS) contributes to the success of Ferrero all Brands and Customers by handling frontline and backline activities to merchandise orders to key customers in a fast-paced direct customer delivery environment. analyze situations accurately taking effective action under narrow time constraints. This role reports into the Customer Service Manager KSA.</p>
</div></div><div><div><p>Main Responsibilities:</p>
</div><div><p>You will be responsible for managing customer service operations across Saudi Arabia, ensuring smooth shipment processes and strong relationships with key accounts. You will handle customers&rsquo; requirements and orders in a timely manner, maintain and continuously improve master data, and secure the delivery of SLAs agreed with business partners. You will work closely with internal teams such as Demand Planning, Product Supply, Logistics Operations, Finance, and Sales to ensure seamless collaboration. You will monitor customer operations, analyze key performance indicators, and develop Ferrero Customer Service metrics to identify improvement areas and enhance process effectiveness. You will also support the Sales team through customer scorecards and analyses, proposing solutions that elevate service quality. In addition, you will drive operational excellence by implementing improvement initiatives, strengthening process maturity, and optimizing order-to-delivery cycles in partnership with warehouses, transportation, and other stakeholders to achieve best-in-class service at cost-efficient levels.</p>
</div></div><div><div><p>Who we are looking for:</p>
</div><div><p>You will hold a Bachelor&rsquo;s degree and have 1 to 3 years of relevant experience in customer service or supply chain operations. You will demonstrate a strong understanding of logistics and planning techniques, along with solid technical and system knowledge, particularly in SAP and CRM systems.</p>
</div></div><div><div><p>How to be successful in the role and at Ferrero:</p>
</div><div><p>Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you&rsquo;ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.</p></div></div></div>
<br><div><h2 class="jobSectionHeader"><b>Our Application Process</b></h2><div><div><p>
We&rsquo;re constantly looking for talented individuals who are ready to be part of our dynamic and growing organization. Ferrero is a company with a global presence and family values. Join us!</p></div></div><div><div><div><div><div><h5 class="jobSectionHeader"><b>
1. Apply</b></h5><p>
Complete your online application, upload your CV and include brief cover letter to help us understand your experience and interests</p></div></div></div><div><div><div><h5 class="jobSectionHeader"><b>
2. Assess</b></h5><p>
Our HR team will arrange a phone or video interview if we feel your qualifications are a good match for the job</p></div></div></div><div><div><div><h5 class="jobSectionHeader"><b>
3. Interview</b></h5><p>
If the first interview goes well, you&rsquo;ll be invited to speak with a Ferrero manager to assess your competencies, technical aptitude and fit within our dynamic organization</p></div></div></div></div></div></div><div></div>

Customer Service Specialist - Supply Chain

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