retail customer support

Lowe's Home Improvement

<div>Key Responsibilities<ul><li>
Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs</li>
<li>Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise</li>
<li>Listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary</li>
<li>Demonstrates sincere appreciation to customers</li>
<li>Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe&rsquo;s programs</li>
<li>Writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)</li>
<li>Cross-functionally trains in other areas of the store to help deliver the best customer service</li>
<li>Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection</li>
<li>Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas</li>
<li>Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates</li>
<li>Adheres to all safety requirements relevant to one&rsquo;s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices</li>
<li>Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)</li></ul> 

Required Qualifications<ul><li>
Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information</li>
<li>Less than 1 Year Experience using common retail technology, such as smart phones and tablets</li>
<li>Less than 1 Year Retail experience, performing tasks such as: identifying and selling products based on customer needs; explaining warranties, product features, and benefits; assisting customers in locating products; building customer relationships; identifying and resolving customer issues; zone recovery; and housekeeping</li><li>
Ability to obtain sales related licensure or registration as may be required by law</li></ul>
Lowe&rsquo;s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.</div>

Seasonal Receiver Stocker Days

Seasonal Cashier

Von Maur

As a Service Desk Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services.
 
WHAT YOU’LL DO: 
<ul>
<li>Own the customer experience – greet people sincerely, be friendly and thank every customer</li>
<li>Answer a multi-line telephone – assist customers or direct them to the appropriate area</li>
<li>Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions</li>
<li>Prepare, box, and wrap customer purchases and online orders for shipment</li>
<li>Calculate service desk and store cash work - prepare bank deposits</li>
<li>Maintain a clean and organized department</li>
<li>Be available to work day, evening, and weekend shifts</li>
</ul>
WHAT YOU CAN EXPECT: 
We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.
 <ul>
<li>Competitive wages</li>
<li>Generous merchandise discount</li>
<li>Comprehensive benefits</li>
<li>401(k) retirement plan</li>
<li>No extended holiday hours</li>
<li>Promote from within philosophy - creates endless career opportunities!</li>
</ul>
ABOUT US: 
Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.

SERVICE DESK ASSOCIATE

DSI Systems Inc.

<div>Join Our Team!
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.
Job Overview
The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&amp;T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. 
Key Responsibilities:
 Customer Support<ul><li>
Provide professional, friendly, and solution-focused support to AT&amp;T customers inside national retail locations.</li><li>
Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.</li><li>
Troubleshoot wireless devices, network issues, and feature functionality.</li><li>
Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.</li></ul>
 Retail Partner Support<ul><li>
Act as the AT&amp;T subject-matter expert for retail employees and third-party labor partners.</li><li>
Serve as the primary AT&amp;T representative for these partners, leading in-store support for retail escalations.</li><li>
Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.</li></ul>
Work Environment &amp; Schedule Expectations
<ul><li>This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.</li><li>
Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.</li><li>
Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.</li></ul>
Operational Excellence<ul><li>
Navigate multiple systems simultaneously while engaging with customers in real time.</li><li>
Document all interactions thoroughly and accurately.</li><li>
Adhere to company policies, compliance requirements, and privacy standards.</li><li>
Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.</li><li>
Execute and maintain approved planograms for mobile devices and signage</li><li>
Maintain inventory accuracy for display devices and fixtures</li><li>
Add, remove, and reposition phones, fixtures, and promotional material per planogram updates
 </li></ul>Collaboration &amp; Communication<ul><li>
Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.</li><li>
Share insights on recurring issues to improve processes and customer experience.</li><li>
Maintain a positive, professional demeanor during all interactions.</li></ul> 
Requirements 
Required Skills &amp; Qualifications<ul><li>
Strong customer service and communication skills.</li><li>
Ability to handle high-stress or escalated situations with professionalism.</li><li>
Proficient in multitasking and navigating complex systems.</li><li>
Detail-oriented with strong problem-solving abilities.</li><li>
Ability to work flexible hours, including evenings, weekends, or holidays as needed.</li></ul>
Preferred Qualifications<ul><li>
Experience in wireless communications, retail customer service, or technical support
</li><li>Previous call center or retail support experience is a plus.</li></ul>
What We Offer<ul><li>
Competitive starting pay of $26 per hour!</li><li>
Comprehensive training and development programs</li><li>
A supportive and engaging team environment</li><li>
Opportunities for career growth and advancement</li></ul> 

Benefits 
<ul><li>
Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment &ndash; no extended waiting period!</li><li>
401k Plan with employer matching after one year of employment
</li><li>Paid vacation, personal/sick days, and bereavement time after 90 days</li><li>
Employee Profit Sharing Program</li><li>
50% AT&amp;T wireless discount</li><li>
Paid training</li><li>
Advancement opportunities, we prefer to promote from within!</li></ul></div>

Retail Support Specialist

<div>
 
 Join Our Team!
 
 
 
 At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.
 
 
 
 Job Overview
 
 
 
 The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&amp;T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.
 
 
 
 Key Responsibilities
 
 :
 
 
 
 Customer Support
 
 
 
 <ul>
 <li>
 Provide professional, friendly, and solution-focused support to AT&amp;T customers inside national retail locations
 </li>
 <li>
 Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns
 </li>
 <li>
 Troubleshoot wireless devices, network issues, and feature functionality
 </li>
 <li>
 Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations
 
 
 </li>
 </ul>
 
 Retail Partner Support
 
 
 
 <ul>
 <li>
 Act as the AT&amp;T subject-matter expert for retail employees and third-party labor partners
 </li>
 <li>
 Serve as the primary AT&amp;T representative for these partners, leading in-store support for retail escalations
 </li>
 <li>
 Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience
 
 
 </li>
 </ul>
 
 Work Environment &amp; Schedule Expectations
 
 
 
 <ul>
 <li>
 This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day
 </li>
 <li>
 Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs
 </li>
 <li>
 Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands
 
 
 </li>
 </ul>
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Navigate multiple systems simultaneously while engaging with customers in real time
 </li>
 <li>
 Document all interactions thoroughly and accurately
 </li>
 <li>
 Adhere to company policies, compliance requirements, and privacy standards
 </li>
 <li>
 Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores
 </li>
 <li>
 Execute and maintain approved planograms for mobile devices and signage
 </li>
 <li>
 Maintain inventory accuracy for display devices and fixtures
 </li>
 <li>
 Add, remove, and reposition phones, fixtures, and promotional material per planogram updates
 
 
 </li>
 </ul>
 
 Collaboration &amp; Communication
 
 
 
 <ul>
 <li>
 Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents
 </li>
 <li>
 Share insights on recurring issues to improve processes and customer experience
 </li>
 <li>
 Maintain a positive, professional demeanor during all interactions
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Strong customer service and communication skills
 </li>
 <li>
 Ability to handle high-stress or escalated situations with professionalism
 </li>
 <li>
 Proficient in multitasking and navigating complex systems
 </li>
 <li>
 Detail-oriented with strong problem-solving abilities
 </li>
 <li>
 Ability to work flexible hours, including evenings, weekends, or holidays as needed
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in wireless communications, retail customer service, or technical support
 </li>
 <li>
 Previous call center or retail support experience is a plus
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive starting pay of $26 per hour!
 </li>
 <li>
 Comprehensive training and development programs
 </li>
 <li>
 A supportive and engaging team environment
 </li>
 <li>
 Opportunities for career growth and advancement
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period!
 </li>
 <li>
 401k Plan with employer matching after one year of employment
 </li>
 <li>
 Paid vacation, personal/sick days, and bereavement time after 90 days
 </li>
 <li>
 Employee Profit Sharing Program
 </li>
 <li>
 50% AT&amp;T wireless discount
 </li>
 <li>
 Paid training
 </li>
 <li>
 Advancement opportunities, we prefer to promote from within!
 </li>
 </ul>
</div>

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10000 retail customer support jobs Near Me

Seasonal Receiver Stocker Days

Seasonal Receiver Stocker Days

Seasonal Receiver Stocker Days

Seasonal Cashier

SERVICE DESK ASSOCIATE

Retail Support Specialist

Retail Support Specialist