retail experience specialist

QStaffers

<div>
 
 
 QStaffers
 
 is currently hiring a
 
 Retail Experience Manager
 
 for one of our partners, a leader in the retail Motor Vehicles field.
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 The Retail Experience Manager will lead the retail sales team to deliver outstanding customer experiences while exceeding sales targets. You&rsquo;ll set strategy, define performance goals, and enable your team to thrive in a fast-paced, customer-focused environment. Experience in retail management or a passion for customer experience is a strong plus, helping you connect with customers, guide your team, and drive results.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead and support a team to maximize sales and deliver outstanding customer engagement.
 </li>
 <li>
 Develop and implement strategies to consistently meet and exceed sales targets.
 </li>
 <li>
 Ensure smooth day-to-day operations across all locations.
 </li>
 <li>
 Collaborate with other departments to align efforts and improve overall performance.
 </li>
 <li>
 Stay up to date on our products and industry trends to train and guide the team effectively.
 </li>
 <li>
 Provide ongoing training to the team and ensure they are equipped with the knowledge and tools needed to effectively manage dealer accounts and drive sales.
 </li>
 <li>
 Partner with sales, logistics, product, and operations teams to align efforts and ensure seamless execution of wholesale strategies.
 </li>
 <li>
 Analyze performance data, market trends, and team activities to make informed decisions and provide actionable insights to leadership.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 At least 3 years of strong sales experience in retail, managing teams in a results-driven environment (strictly in-store, no online or digital).
 </li>
 <li>
 Strong at developing and executing strategies to drive sales and improve team performance.
 </li>
 <li>
 You&rsquo;re passionate about cars and enjoy sharing that enthusiasm with customers.
 </li>
 <li>
 You&rsquo;re a natural leader who motivates and inspires your team to achieve their goals.
 </li>
 <li>
 You&rsquo;re flexible and willing to work weekends or holidays when needed
 </li>
 </ul>
 
 
 
</div>

Retail Experience Manager

e& UAE

<div>
 
 Job Description
 
 
 
 As a Retail Customer Experience Manager, your primary role is to enhance customer satisfaction, streamline the customer journey. You'll be responsible for shaping the retail customer experience, lead the OJT Training team to deliver the last mile stone of Knowledge , system and experience to every individual in retail stores , and ensuring high-quality standards are maintained across all retail touchpoints.
 
 
 
 Responsibilities
 
 
 
 
 Customer Experience Responsibilities:
 
 
 
 <ul>
 <li>
 Design retail customer Journey (As is &amp; To Be) by engaging the retail team and considering customer feedback
 </li>
 <li>
 Analyze customer experience data to highlight opportunities and formulate action plans.
 </li>
 <li>
 Oversee the customer experience recovery process, identifying gaps and proactively mitigating potential risks.
 </li>
 <li>
 Regularly monitor customer satisfaction metrics across all retail touchpoints, and implement necessary actions to uphold a robust score.
 </li>
 <li>
 Lead customer experience projects in conjunction with other stakeholders and vendors, providing timely updates on project challenges, opportunities, and progress to senior management.
 </li>
 <li>
 Conduct stress tests on retail digital enablers, gather feedback from customers and staff, and offer recommendations to enhance performance across various parameters including experience, sales, operational efficiency, and cost.
 </li>
 <li>
 Liaise with IT developers and production, marketing, and sales teams to enhance customer services and bolster brand awareness.
 </li>
 <li>
 Proactively identify customer needs and implement measures to ensure their positive experiences are maintained.
 
 
 </li>
 </ul>
 
 Development And Training Responsibilities
 
 
 
 <ul>
 <li>
 Spearhead the retail development team to provide comprehensive knowledge, customer experience, and system hands-on training to all retail store personnel.
 </li>
 <li>
 Use governance tools and periodic knowledge tests to measure staff knowledge performance.
 </li>
 <li>
 Create tactical training to stimulate sales, leveraging best practices of top achievers and advanced market sales techniques.
 </li>
 <li>
 Align training topics and schedule with business needs and sales seasonality.
 </li>
 <li>
 Monitor retail team satisfaction regarding on-the-job training in terms of delivery, content, and timing.
 </li>
 <li>
 Produce detailed training and trainers' performance reports.
 </li>
 <li>
 Foster the development of training team skills and capabilities to ensure high-quality training delivery.
 
 
 </li>
 </ul>
 
 Retail Quality Field
 
 
 
 <ul>
 <li>
 Lead the quality team to monitor retail compliance with customer journey standards and operational processes.
 </li>
 <li>
 Provide zone heads with monthly performance reports (Zone, Area, and Store Wise).
 </li>
 <li>
 Promptly communicate to the heads of zones and retail management about common compliance issues, high-risk areas, and critical gaps.
 </li>
 <li>
 Train Quality team members on new updates in customer journey and processes.
 </li>
 <li>
 Coordinate monthly calibration sessions between retail development team and quality team to ensure consistent measurement of compliance amid rapid changes in processes and journey guidelines.
 </li>
 <li>
 Coach and develop your team in accordance with the quarterly personal development plan.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor Degree with 4 years of relevant experience
 
 
 </li>
 </ul>
 We thank all applicants for their interest, however only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.
 
 
 
 At e&amp; diversity is our strength and we are committed to creating an inclusive environment for all. We welcome and encourage all people to apply, regardless of gender, background, age and abilities. If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&amp;Inclusion@eand.com
 
</div>

Specialist/Retail Customer Experience

Tekskills India Private Limited

Notice Period: Imm. Joiner 20 Days <ul> <li>Resource should have hand on S4 Implementation.</li> <li>Resource should working With IS Retail.</li> <li>Resources should be willing to travel to Onsite Dubai.</li> <li>Candidate should be pro-active and take ownership</li> </ul>

SAP SD IS Retail Professional

Staccato

<div>Description:

The Staccato Experience Specialist is a pivotal role in advancing Staccato&rsquo;s legacy of excellence by delivering a high-touch, elevated experience to our most valued clientele. Positioned at the intersection of personalized service and strategic sales growth, this role is responsible for driving prospective outreach, cultivating lasting relationships, expanding a curated book of business, and generating revenue across all brand suites. 
Acting as a trusted advisor to both prospective and current customers, you will guide individuals through the Staccato journey with tailored touchpoints, white-glove service, and an unwavering commitment to delivering an above-standard experience. Through proactive engagement, expert product education, and in-person appointment hosting, you will ensure every interaction reflects the premium nature of the Staccato brand. This role contributes meaningfully to both immediate sales performance and long-term brand loyalty. Whether assisting first-time enthusiasts or long-standing VIPs, you will play an instrumental role in deepening trust, unlocking new opportunities, and defining what it means to be part of the Staccato family.
Proactive Sales Engagement<ul><li>Conduct personalized outreach to high-value and prospective clients to drive engagement and conversion.</li><li>Execute strategic follow-ups after product purchases, experiences, and events to deepen relationships.</li><li>Maintain a pipeline of qualified leads and opportunities using Salesforce and other CRM tools.</li><li>Consistently meet or exceed daily, weekly, and monthly outreach and sales KPIs.</li></ul>
Revenue &amp; Membership Conversion<ul><li>Promote and close sales across memberships, experiences, and product offerings through both inbound and proactive channels.</li><li>Convert non-member event participants into active members through strategic follow-up and onboarding.</li><li>Educate customers on accessory bundles, ammo subscriptions, and recurring services, emphasizing long-term value and convenience.</li><li>Track and report all commissionable activity, including product bundles, membership sales, and upgrades.</li></ul>
Client Book of Business Growth<ul><li>Manage a portfolio of high-value clients with personalized retention strategies and check-in cadences (30/60/90 days).</li><li>Use Salesforce and Data Cloud to anticipate client needs, preferences, and lifecycle triggers.</li><li>Document VIP interactions, referrals, and post-sale engagement to ensure a seamless, high-touch customer journey.</li></ul>
Consultative Sales &amp; Client Relationship Management<ul><li>Provide expert guidance on pistol models, accessories, and merchandise, aligning recommendations with customer needs.</li><li>Identify and pursue upsell and cross-sell opportunities to maximize customer value.</li><li>Handle elevated customer inquiries with professionalism, ensuring timely and effective resolution.</li></ul>
Onsite &amp; VIP Experience Support<ul><li>Host onsite and virtual appointments using a high-touch, consultative approach.</li><li>Deliver premium, personalized experiences for VIPs during factory tours, Staccato Ranch visits, and special events.</li><li>Serve as a brand ambassador, ensuring all touchpoints reflect Staccato&rsquo;s commitment to white-glove service.</li></ul>
Cross-Functional Brand Alignment<ul><li>Partner with Ranch, Vegas, Marketing, and Product teams to ensure consistent messaging and coordinated outreach.</li><li>Provide insights to leadership on customer feedback, service gaps, and opportunities to enhance the customer experience.</li></ul>
Administrative &amp; Team Collaboration<ul><li>Maintain accurate records of all customer interactions and sales activity in Salesforce.</li><li>Ensure customer profiles are current to support forecasting, reporting, and performance tracking.</li><li>Collaborate across teams to ensure seamless internal handoffs and elevated customer satisfaction.</li><li>Analyze customer data and trends to inform strategies for growth and process improvement.</li></ul>
Requirements:
<div>
Qualifications: 
<ul><li>Bachelor&rsquo;s degree or equivalent experience preferred.</li><li>2&ndash;3 years of experience in luxury sales, high-end retail, hospitality, or client relationship management roles.</li></ul></div>
Skills Required:<ul><li>In-depth knowledge of Staccato products, services, and customer journey touchpoints (or willingness to master quickly).</li><li>Proven ability to manage and grow a book of high-value clients with discretion and professionalism.</li><li>Proficiency in Salesforce CRM and Microsoft Office Suite; familiarity with Data Cloud and client segmentation tools a plus.</li><li>Strong organizational and time management skills; able to prioritize and execute with accuracy under pressure.</li><li>Exceptional communication skills&mdash;verbal, written, and interpersonal&mdash;with a high level of emotional intelligence.</li><li>Confidence and poise when working with VIPs, executives, and luxury-minded clientele.</li><li>Self-starter with a solutions-oriented mindset and proactive approach to client engagement.</li><li>Flexibility to work occasional evenings, weekends, and travel as required to support events or onsite appointments.</li></ul></div>

Staccato Experience Specialist I

<div>Description:

The Staccato Experience Specialist is a pivotal role in advancing Staccato&rsquo;s legacy of excellence by delivering a high-touch, elevated experience to our most valued clientele. Positioned at the intersection of personalized service and strategic sales growth, this role is responsible for driving prospective outreach, cultivating lasting relationships, expanding a curated book of business, and generating revenue across all brand suites.
Acting as a trusted advisor to both prospective and current customers, you will guide individuals through the Staccato journey with tailored touchpoints, white-glove service, and an unwavering commitment to delivering an above-standard experience. Through proactive engagement, expert product education, and in-person appointment hosting, you will ensure every interaction reflects the premium nature of the Staccato brand. This role contributes meaningfully to both immediate sales performance and long-term brand loyalty. Whether assisting first-time enthusiasts or long-standing VIPs, you will play an instrumental role in deepening trust, unlocking new opportunities, and defining what it means to be part of the Staccato family.
Proactive Sales Engagement<ul><li>Conduct personalized outreach to high-value and prospective clients to drive engagement and conversion.</li><li>Execute strategic follow-ups after product purchases, experiences, and events to deepen relationships.</li><li>Maintain a pipeline of qualified leads and opportunities using Salesforce and other CRM tools.</li><li>Consistently meet or exceed daily, weekly, and monthly outreach and sales KPIs.</li></ul>
Revenue &amp; Membership Conversion<ul><li>Promote and close sales across memberships, experiences, and product offerings through both inbound and proactive channels.</li><li>Convert non-member event participants into active members through strategic follow-up and onboarding.</li><li>Educate customers on accessory bundles, ammo subscriptions, and recurring services, emphasizing long-term value and convenience.</li><li>Track and report all commissionable activity, including product bundles, membership sales, and upgrades.</li></ul>
Client Book of Business Growth<ul><li>Manage a portfolio of high-value clients with personalized retention strategies and check-in cadences (30/60/90 days).</li><li>Use Salesforce and Data Cloud to anticipate client needs, preferences, and lifecycle triggers.</li><li>Document VIP interactions, referrals, and post-sale engagement to ensure a seamless, high-touch customer journey.</li></ul>
Consultative Sales &amp; Client Relationship Management<ul><li>Provide expert guidance on pistol models, accessories, and merchandise, aligning recommendations with customer needs.</li><li>Identify and pursue upsell and cross-sell opportunities to maximize customer value.</li><li>Handle elevated customer inquiries with professionalism, ensuring timely and effective resolution.</li></ul>
Onsite &amp; VIP Experience Support<ul><li>Host onsite and virtual appointments using a high-touch, consultative approach.</li><li>Deliver premium, personalized experiences for VIPs during factory tours, Staccato Ranch visits, and special events.</li><li>Serve as a brand ambassador, ensuring all touchpoints reflect Staccato&rsquo;s commitment to white-glove service.</li></ul>
Cross-Functional Brand Alignment<ul><li>Partner with Ranch, Vegas, Marketing, and Product teams to ensure consistent messaging and coordinated outreach.</li><li>Provide insights to leadership on customer feedback, service gaps, and opportunities to enhance the customer experience.</li></ul>
Administrative &amp; Team Collaboration<ul><li>Maintain accurate records of all customer interactions and sales activity in Salesforce.</li><li>Ensure customer profiles are current to support forecasting, reporting, and performance tracking.</li><li>Collaborate across teams to ensure seamless internal handoffs and elevated customer satisfaction.</li><li>Analyze customer data and trends to inform strategies for growth and process improvement.</li></ul>
Requirements:
<ul><li>Bachelor&rsquo;s degree or equivalent experience preferred.</li><li>2&ndash;3 years of experience in luxury sales, high-end retail, hospitality, or client relationship management roles.</li><li>In-depth knowledge of Staccato products, services, and customer journey touchpoints (or willingness to master quickly).</li><li>Proven ability to manage and grow a book of high-value clients with discretion and professionalism.</li><li>Proficiency in Salesforce CRM and Microsoft Office Suite; familiarity with Data Cloud and client segmentation tools a plus.</li><li>Strong organizational and time management skills; able to prioritize and execute with accuracy under pressure.</li><li>Exceptional communication skills&mdash;verbal, written, and interpersonal&mdash;with a high level of emotional intelligence.</li><li>Confidence and poise when working with VIPs, executives, and luxury-minded clientele.</li><li>Self-starter with a solutions-oriented mindset and proactive approach to client engagement.</li><li>Flexibility to work occasional evenings, weekends, and travel as required to support events or onsite appointments.</li></ul></div>

Staccato Experience Specialist II

Robinson & Co (Singapore) Pte Ltd

A leading retail company in Dubai is seeking a Customer Service Associate to ensure exceptional service delivery. The role entails managing inventory, operating the cash register, and providing customer satisfaction through upselling and cross-selling. Candidates should have experience in customer-facing roles and effective communication skills. Join our dynamic team to enhance the shopping experience for our customers.

Retail Customer Experience & Sales Specialist

Marriott International

<div>Additional Information 
Job Number25179754 
Job CategoryGolf, Fitness, &amp; Entertainment 
LocationThe Ritz-Carlton Ras Al Khaimah Al Hamra Beach, P.O Box 4558, Vienna Street, Ras Al Khaimah, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies. 
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience. 
REQUIRED QUALIFICATIONS
License or Certification: CPR Certification
First Aid Certification
Recreation Equipment
Any certification or training required by local and state agencies. 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

RC RAK, Al Hamra Recreation Experience Expert

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