retail leader

Sephora

POSITION PURPOSE: Sephora Middle East is recruiting a Retail People Leader to drive our people strategy across 50+ stores in 5 countries. We are looking for an operational leader who thrives on being close to our people and our stores, someone who can inspire, coach and develop teams to deliver excellence every day. In this role, you will drive excellence through consistent people practices across all stores and act as a strong ambassador of Sephora s culture. You will foster an inclusive, high-performance environment, develop future-ready leaders, and serve as a trusted advisor to retail leaders, championing how we attract, grow, and engage talent while strengthening Sephora s position as an employer of choice in the Middle East. KEY AREAS OF RESPONSIBILITY: 1. Leadership, Talent &amp; Performance -Partner with Retail leaders, People CoEs and Sephora Univeristy to to align people priorities with business strategic goals. -Partner with Retail leaders and People CoEs, sharing perspectives and recommendations to shape organizational design, rewards, HR operations, and learning initiatives that support and accelerate business goals. -Attract, develop, and retain top retail talent, building strong and engaged teams at all levels. -Identify and grow high-potential talent, creating clear development paths and succession pipelines in partnership with Sephora University. -Lead performance management with clarity, accountability, and fairness. -Leverage people analytics and KPIs to provide insights, build action plans, and influence decisions. -Develop and lead a high-performing People team that is trusted and business-savvy. 2. People Operations &amp; Execution -Oversee the full employee lifecycle, ensuring a consistent and engaging experience from onboarding to offboarding. -Partner with HR operations teams to ensure seamless and efficient execution. -Provide coaching and guidance on performance, development, and change management. -Participate in business and People reviews with Retail leaders to track progress, share best practices, and resolve challenges. -Ensure compliance with policies, standards, and retail procedures. -Foster trusted relationships across all levels of the business, nurturing a culture rooted in Sephora s values. 3. Culture &amp; Engagement -Champin diversity, equity, and inclusion across every stage of the employee lifecycle. -Act as a visible and accessible culture ambassador, ensuring Sephora s values are lived every day across the retail network. -Create an engaging environment where teams feel motivated, empowered, and inspired to deliver their best. -Leverage employee feedback to shape action plans and deliver meaningful change. -Handle employee relations matters with fairness and discretion, including investigations and disciplinary processes. -Ensure consistent application of policies to sustain trust, fairness, and engagement SKILLS AND QUALITIFCATION: -Experienced HR leader with a strong track record in senior HR roles, preferably in retail or other fast-paced, multi-country environments. -Proven ability to manage large retail networks and align people strategies with commercial priorities. -Inclusive leader passionate about building diverse, high-performing teams. -Hands-on and operational leadership with the ability to balance strategy with execution. -Skilled communicator and influencer, with credibility across all organizational levels. -Proactive, analytical, and solutions-oriented, with strong change management experience. -Resilient and adaptable leader, thriving in dynamic and multicultural contexts. HERE, YOU WILL FIND: -Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit -Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead -Work that brings fulfillment. From delighting clients every day, inspiring and developing talent, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful.

Retail People Leader

Cocoa Dolce Chocolates

<div>Shift Lead
JOB DESCRIPTION
The Shift Lead will be responsible for assisting the management team in ensuring that the retail location operates in accordance with the company's principles, systems, and culture. The ideal candidate will be responsible for ensuring excellent service to team members and customers and supporting management in day-to-day operations and goals. As a Shift Lead, you will be responsible for assisting in training team members, upholding merchandising and cleanliness of the shop, and maintaining the daily check lists.
Position Title: Shift Lead Department: Retail Classification: Non-exempt
Shift manager Title: General Manager I Co-Manager I Shift manager
ESSENTIAL RESPONSIBILITIES/JOB TASKS
Oversight of assigned retail location. Tasks may include:<ul><li>
Provide exceptional customer service and ensure all customers have a positive experience.</li><li>
Assist in training and coaching team members to ensure they deliver exceptional customer service and are knowledgeable of product and operations.</li><li>
Continuously develop knowledge of product, industry trends, and customer preferences; identify areas for improvement and opportunities for growth.</li><li>
Accurately handles customer transactions while also communicating any potential customer service needs.</li><li>
Coach and assist in maintaining the highest standards of cleanliness and food safety.</li></ul>
RESPONSIBILITIES: This position requires the ability to interact with others inside and outside at all levels of the organization on a daily basis. Obtaining information from others on a daily basis is necessary to complete job tasks. Additionally, negotiation, persuasion, and diplomacy skills are required daily in addressing the concerns and questions of customers. Enhancing the company's reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value are a job requirement.
CUSTOMER SERVICE/INTERACTION: Daily face-to-face, phone and email interaction with customers and support staff throughout the organization. Frequent face-to-face interaction with management to exchange information and complete work tasks. This position has direct interaction with customers, so proper tone of voice, body language, and volume are required in this environment.
ESSENTIAL SKILLS &amp; REQUIREMENTS: SKILLS:<ul><li>
Strong communication skills</li><li>
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.</li><li>
Ability to motivate and coach team members to achieve their goals.</li><li>
Strong organizational and problem-solving skills</li><li>
Proficient in Microsoft Office and retail management software</li><li>
Ability to be self-motivated, problem-solver, and take initiative.</li><li>
Ability to be productive, punctual, reliable, and adaptable.</li><li>
Excellent communication skills - verbal, written and listening skills.</li></ul>
EXPERIENCE:
A minimum of l year of work experience in retail environment, preferred.
PHYSICAL:<ul><li>
Requires regular bending, stooping, and twisting, and the ability to lift 25 pounds on a regular basis.
</li><li>Must be able to stand for long periods of time and work in close quarters with others.
</li><li>Must be able to visualize the computer screen and perform data entry.</li></ul>
WORK ENVIRONMENT:<ul><li>
Standing and moving about is required up to l 00% of the time.</li><li>
Requires the ability to work weekends, evenings, and holidays.</li><li>
Requires the flexibility to work extending hours or shifts for peak seasons.</li></ul>
BENEFITS/WHAT WE OFFER:
Cocoa Dolce offers a comprehensive benefits package including paid holidays, vacation time, medical, dental and vision insurance, 401k matching and generous discounts.
ABOUT COCOA DOLCE:
For nearly two decades, Cocoa Dolce has held a reputation for handcrafting luxurious artisan chocolates and pastries. Under the ownership of the Voegeli family, Cocoa Dolce continues to be recognized as a world class chocolatier with a collaborative approach to bringing people together and creating daily moments of joy.
Cocoa Dolce continues the art of traditional confectionery, while exploring the boundaries of premium Belgian chocolate.
Founded in Wichita, Kansas in 2005, Cocoa Dolce quickly established a reputation for serving beautiful chocolates and confections. Today, under the ownership of the Voegeli family, Cocoa Dolce continues our innovative and creative approach to chocolate-making as a world-class chocolatier and sweet lounge. Our collaborative approach and taste for adventure shines through in our artisanal chocolates, pastries, macarons, and gelato, thoughtfully paired with espresso, wine and spirits. We&rsquo;re driven by a genuine enjoyment of the art of chocolate-making, and a down-to-earth love of creating daily moments of joy.
Pay: Starting at $16.00 / hour
Pay:<ul><li>
Tips</li></ul>
Benefits:<ul><li>
Flexible schedule</li><li>
Employee discount</li><li>
Referral program</li><li>
Paid training</li><li>
Mileage reimbursement</li></ul>
Job Type: parttime
Schedule:<ul><li>
8 hour shift</li><li>
Weekend availability</li><li>
Monday to Friday</li><li>
Holidays</li><li>
Day shift</li></ul>
Education: High school degree
Work location: On-site</div>

Retail Shift Leader

Genius HRTech Limited

<div>
 
 
 Job Responsibilities: Luxury Retail Business Operations Leader (Business Head)
 
 
 
 
 Location:
 
 Riyadh, Saudi Arabia (with regular travel across the Kingdom)
 
 <ul>
 <li>
 Experience of managing 150-200 M Retail business &ndash; with 20-40 retail stores is a must.
 </li>
 <li>
 P&amp;L / Financials / Revenue and other functional experience is a must too
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Operational Leadership
 
 
 <ul>
 <li>
 Lead and oversee the day-to-day retail operations across all stores within the Kingdom, ensuring consistent execution of brand and service standards.
 </li>
 <li>
 Monitor and drive store performance metrics including sales, footfall, conversion, ATV, UPT, and shrinkage.
 </li>
 <li>
 Develop and implement SOPs to streamline and standardize operational practices across the network.
 </li>
 <li>
 Maintain store compliance with company policies, visual merchandising standards, and hygiene/housekeeping norms.
 </li>
 </ul>
 
 
 Team Management &amp; Development
 
 
 <ul>
 <li>
 Build and manage a strong retail team, fostering a culture of discipline, punctuality, and performance.
 </li>
 <li>
 Lead recruitment, training, and onboarding of retail staff across all levels.
 </li>
 <li>
 Implement motivation, rewards, recognition, and incentive programs to boost team engagement and productivity.
 </li>
 <li>
 Evaluate team performance and provide regular coaching, feedback, and development plans.
 </li>
 </ul>
 
 
 Strategic Alignment &amp; Collaboration
 
 
 <ul>
 <li>
 Work closely with Category, Supply Chain, and Marketing teams to ensure unified execution of commercial and promotional strategies.
 </li>
 <li>
 Align weekly goals and priorities across functions to maximize impact and agility on the shop floor.
 </li>
 <li>
 Drive alignment between demand planning, stock availability, and in-store execution.
 </li>
 </ul>
 
 
 Business &amp; Financial Acumen
 
 
 <ul>
 <li>
 Analyze store-level performance data and drive actionable insights to improve profitability and productivity.
 </li>
 <li>
 Set and manage store budgets, P&amp;L targets, and cost optimization plans.
 </li>
 <li>
 Use KPIs and dashboards to track progress against business goals and identify improvement areas.
 </li>
 </ul>
 
 
 Customer Experience &amp; Brand Standards
 
 
 <ul>
 <li>
 Ensure exceptional customer service standards are consistently delivered across all stores.
 </li>
 <li>
 Monitor customer feedback and take corrective actions to enhance satisfaction and loyalty.
 </li>
 <li>
 Lead store audits and mystery shopping programs to maintain high operational standards.
 </li>
 </ul>
 
 
 Expansion &amp; Growth
 
 
 <ul>
 <li>
 Support new store openings, relocations, and renovations in line with business strategy and timelines.
 </li>
 <li>
 Contribute to retail network planning by evaluating performance of existing stores and identifying new opportunities.
 </li>
 </ul>
 
 
</div>

Luxury Retail Business Operations Leader (Business Head)

Jobtrack Management Services

RETAIL HEAD - RETAIL INDUSTRYLocation: DubaiPackage: Attractive package + commission + annual benefits Opportunity Excellent opportunity for a Retail Head with experience in the Consumer Electronics and Home Appliances industry. The candidate should have experience managing showrooms, marketing activities, understanding governmental rules and regulations related to showrooms, product display management, budget handling, and overall profit responsibility.Requirements include a minimum of 5-10 years of industry experience and good communication skills. About Us Jobtrack Management Services, based in Dubai, was founded in 1993 with a focus on acting as an extended recruiting arm for our clients. Certified ISO 9001:2008, our mission is to "Enrich Client assets through Human Capital". We are committed to sharing responsibility with our clients, providing immediate and long-term solutions, cost-effective assignments, and meeting deadlines.<img src="https://www.jobg8.com/Tracking.aspx?rdlfFN6Y5WxczvnM7q3ZwziFW382irshq" width="0" height="0" />

RETAIL HEAD - RETAIL INDUSTRY

Chalhoub Group

What You ll Experience <ul>
<li>An introduction to the luxury retail industry</li>
<li>Store visits and shadowing on the retail floor</li>
<li>Insights into various corporate departments</li>
<li>Interactive Q&amp;A sessions with industry professionals</li>
<li>Career path guidance and skills-building workshops</li>
</ul> Who Should Apply <ul>
<li>High school students (ages 15 18)</li>
<li>Curious, enthusiastic, and eager to learn</li>
<li>Interested in exploring careers in fashion, retail, or business</li>
</ul> <ul>
</ul> <ul>
</ul>

Luxury Retail Reimagined

Robinson & Co (Singapore) Pte Ltd

A diversified regional company in the UAE is seeking an Emiratisation Manager to lead and optimize the Retail Emiratisation program. This role involves close collaboration with government authorities and senior leaders to achieve nationalization targets. The ideal candidate will have a minimum of 6-8 years of relevant experience and strong analytical skills. They will also represent the organization in Career Fairs and ensure critical development programs succeed.<img src="https://www.jobg8.com/Tracking.aspx?%2fU1YYyTTTkYJU7mO%2bSfCD7KNW%2bJJQ%2bTmr" width="0" height="0" />

Emiratisation & Retail Program Lead

Miniso

Position: Shift Leader (Part-Time)Reports To: Store ManagerDepartment: OperationsClassification: Non-ExemptDivision: RetailJOB SUMMARY: The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and assisting with various operational tasks, including cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. Additionally, the Shift Leader will actively promote the store&rsquo;s membership program to foster customer loyalty. By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success and delivers memorable experiences.ESSENTIAL JOB FUNCTIONS:<ul><li>Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.</li><li>Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor &amp; at the register.</li><li>Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.</li><li>Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.</li><li>Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.</li><li>Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary.</li><li>Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.</li><li>Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA&rsquo;s customer commitment.</li><li>Process sales transactions accurately and efficiently using point-of-sale systems.</li><li>Participate in store promotions and sales events to support overall business objectives.</li></ul>ADDITIONAL QUALIFICATIONS:<ul><li>Strong leadership, interpersonal, and conflict-resolution skills.</li><li>Ability to multitask and maintain composure in a fast-paced environment.</li><li>Basic knowledge of retail operations and POS systems.</li><li>Ability to travel between store locations as needed.</li></ul>EDUCATION AND EXPERIENCE:<ul><li>High school diploma or equivalent; associate degree preferred.</li><li>1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.</li></ul>Job Type: Part-timePay: $14.70 - $22.00 per hourWork Location: In person

Seasonal Part-Time Shift Lead

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