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assistant marketing manager

retail manager

Mohamed Hilal Group

<div>
 
 Are you a visionary leader ready to drive our company's success to new heights? We are looking for an exceptional individual to join our team as
 
 Brand Manager
 
 in Kuwait.
 
 
 
 
 
 In this key role, you will be responsible for overseeing and managing all aspects of the company's operations within the country. We are seeking a visionary leader with a sharp attention to detail, outstanding leadership capabilities, and the ability to collaborate effectively with Heads of Departments and other stakeholders. As a vital member of our leadership team, you will play a crucial role in shaping our operations, driving growth, and leading a talented team toward achieving our ambitious objectives.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Strategic Responsibilities:
 
 
 <ul>
 <li>
 Support the development and implementation of the retail business and brand portfolio strategy.
 </li>
 <li>
 Present weekly, monthly, and quarterly business review reports with recommendations for performance improvement.
 </li>
 <li>
 Prepare and refine the overall budget, including sales budget and forecast.
 </li>
 <li>
 Monitor cost-to-revenue ratios to control expenses.
 </li>
 <li>
 Ensure the brands' image, standards, and guidelines are maintained across all stores.
 </li>
 <li>
 Continually identify opportunities to improve the business of existing accounts and propose new ones within assigned malls and areas of responsibility.
 </li>
 <li>
 Gather market intelligence and provide feedback to the retail committee to stay ahead of competition and gain market share.
 </li>
 </ul>
 
 
 
 
 
 Functional Responsibilities:
 
 
 
 
 
 
 
 Sales:
 
 
 <ul>
 <li>
 Maximize sales in all stores and kiosks through coaching and performance management of store teams.
 </li>
 <li>
 Review sales improvement practices, plans, and initiatives to identify additional opportunities for increasing sales.
 </li>
 <li>
 Review sales budget and propose incentive plans.
 </li>
 <li>
 Ensure timely handling and communication of issues, ideas, and recommendations from stores.
 </li>
 <li>
 Plan and execute motivational activities to engage the team and achieve financial objectives.
 </li>
 </ul>
 
 
 
 
 
 Cost Control:
 
 
 <ul>
 <li>
 Monitor, review, and control costs, including manpower, marketing, and operational expenses.
 </li>
 <li>
 Establish processes and controls to minimize stock loss.
 </li>
 </ul>
 
 
 
 
 
 Marketing:
 
 
 <ul>
 <li>
 Develop the annual marketing plan in line with the brands' and commercial strategy.
 </li>
 <li>
 Ensure implementation of promotional activities and directives across stores.
 </li>
 <li>
 Monitor campaign execution and provide feedback for improvements.
 </li>
 <li>
 Stay updated on market trends and competitor activities.
 </li>
 <li>
 Conduct market research to determine market requirements and review marketing channels.
 </li>
 </ul>
 
 
 
 
 
 Operations:
 
 
 <ul>
 <li>
 Establish processes, workflows, and procedures to ensure quality in retail outlets.
 </li>
 <li>
 Conduct regular store visits to monitor performance, staffing levels, customer service, and cleanliness.
 </li>
 <li>
 Supervise and drive turnaround in performance for low-performing outlets and brands.
 </li>
 <li>
 Maintain partner relations with shopping malls, retailers, and distributors.
 </li>
 <li>
 Develop the retail network through communication and relationship building.
 </li>
 <li>
 Manage general management services such as legal, license renewals, financial audits, tax filing, labor law implementations, employee visas, warehouse, and office management.
 </li>
 </ul>
 
 
 
 
 
 Stock Management:
 
 
 <ul>
 <li>
 Coordinate with the warehouse and perfume factory for product supply based on sales volume.
 </li>
 <li>
 Collaborate with the purchase and warehouse functions for accurate and timely distribution.
 </li>
 <li>
 Implement policies on product handling and loss prevention.
 </li>
 <li>
 Manage stock and distribution in the assigned territory.
 </li>
 </ul>
 
 
 
 
 
 Training:
 
 
 <ul>
 <li>
 Develop and maintain the highest standards of brand training.
 </li>
 <li>
 Cascade brand philosophy, product knowledge, and new launch information to retail teams.
 </li>
 <li>
 Develop area managers and provide on-the-floor coaching for supervisors and their teams.
 </li>
 </ul>
 
 
 
 
 
 People Development:
 
 
 <ul>
 <li>
 Develop innovative teams and guide them to perform at their optimal potential.
 </li>
 <li>
 Conduct performance evaluations and promote ongoing training and development.
 </li>
 <li>
 Provide leadership and a channel for escalations.
 </li>
 <li>
 Communicate organizational changes and facilitate effective change management.
 </li>
 </ul>
 
 
 
 
 
 Compliance and Legal Matters:
 
 
 <ul>
 <li>
 Ensure compliance with local regulations, labour laws, and retail industry standards. Address any legal or compliance issues promptly and proactively.
 </li>
 </ul>
 
 
 
 
 
 Store Openings, Relocations &amp; Revamping:
 
 
 <ul>
 <li>
 Collaborate with brand teams to develop and execute comprehensive plans for new store openings.
 </li>
 <li>
 Develop and execute plans for new store openings, including site selection, lease negotiations, and store launch activities.
 </li>
 <li>
 Develop relocation strategies to minimize disruption to operations and ensure a smooth transition.
 </li>
 <li>
 Analyze store performance and customer feedback to identify areas for improvement and revamping opportunities.
 </li>
 <li>
 Provide guidance and support to the store management team during the opening, relocation &amp; revamping process.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience:
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, Retail Management or a related field (MBA preferred).
 </li>
 <li>
 Proven experience in senior management within the beauty or retail industry.
 </li>
 <li>
 Demonstrated track record of achieving sales targets and driving business growth.
 </li>
 <li>
 Familiarity with both online and offline retail channels.
 </li>
 </ul>
</div>

Retail Manager

مجموعة الطاير

<div></div><div>Bloomingdale's - Fashion RTW - Kuwait
About Us
As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world&rsquo;s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!
About the Role
Ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target
What You&rsquo;ll Be Doing
Functional Roles &amp; Responsibilities<ul><li> Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor</li><li> Analyse sales data to maximize sales on day to day basis</li><li> Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager</li><li> Ensure that the standards of grooming, presentation and professional conduct are set and maintained</li><li> Motivate team members to achieve shared goals and acknowledge team and individual successes</li><li> Ensure all new starters are inducted into the department team</li><li> Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department</li><li> Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action</li><li> Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand</li><li> Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas</li><li> Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc,</li></ul> 
About You
Education/Certification and Continued Education<ul><li> High School qualification</li></ul>
Years of Experience<ul><li> 4 to 5 years retail sales or customer service experience</li></ul></div>

Supervisor

Seddiqi Holding

<div>
 
 Seddiqi Holding is a Family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business includes Ahmed Seddiqi, Seddiqi Properties, Swiss Watch Services and Mizzen.
 
 
 
 
 
 We are looking for an experienced and enthusiastic
 
 Area Manager with beauty background
 
 , who will grow the brand, ensure the delivery of exceptional operational, commercial, and customer service standards throughout multiple boutiques, drive sales through the performance and development of Boutique Managers and the Sales Team, and support the strategic expansion into Qatar and Kuwait, assuming responsibility for the successful establishment and ongoing operation management of these new markets.
 
 
 
 
 
 
 Brand - Aesop
 
 
 
 
 Location - Dubai
 
 (with frequent travel to Kuwait, Qatar)
 
 
 
 
 
 
 
 
 KEY ACCOUNTABILITIES
 
 
 
 
 Sales Management
 
 
 <ul>
 <li>
 Develop strategies for the assigned location and individual boutiques in collaboration with Boutique Managers to increase boutique traffic; optimize profitability; develop high potential customers; Promote brand awareness, establish market/boutique presence, and capture competitive market share and monitor the implementation of these strategies within the location.
 </li>
 <li>
 Lead the Boutique Managers to drive and maximize sales performance of the boutiques, consistently achieving the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably.
 </li>
 <li>
 Analyze the monthly performance of the boutiques within the assigned location, reporting current business trends to cover every aspect of the portfolio of boutiques and competitor performance to ensure an increase in market share.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience
 
 
 <ul>
 <li>
 Coordinates with principals to provide brand training tools and guidelines to the sales team to help ensure brand integrity, consistency, and compliance.
 </li>
 <li>
 Responsible for ensuring alignment across all assigned markets including operational standards, visual merchandising, marketing initiatives, and customer experience to ensure consistency and excellence across locations.
 </li>
 <li>
 Works with the respective Boutique Managers to ensure that all boutiques within the location deliver an exceptional customer service experience and create memorable moments by exceeding expectations, building meaningful and lasting customer relationships and increasing and retain customer loyalty
 </li>
 <li>
 Monitor the relationships with influencers and VICs during their visits to the boutiques and feedback to key stakeholders
 </li>
 <li>
 Resolves customer complaints when escalated from Boutique Managers and responds with corrective plans in a timely manner.
 </li>
 <li>
 Lead and support Company driven local events and product launches, ensuring customer attendance and sales results are met.
 </li>
 <li>
 Conduct regular market visits to Shop-in-Shop locations and ensure proper brand exposure and overall alignment with brand guidelines, identify opportunities for improvement to strengthen brand presence.
 </li>
 </ul>
 
 
 
 
 
 Inventory Management
 
 
 
 
 
 <ul>
 <li>
 Consolidates &amp; analyzes sales reports on monthly basis, liaises with the Head of Retail to maximize stock potential and devises action plans with corrective measures.
 </li>
 <li>
 Analyzes current and future customer requirements by consolidating reports on product performance, buying trends and customer needs and provides input to the brand management team and Retail Management team.
 </li>
 </ul>
 
 
 
 
 
 Operation Management
 
 
 
 
 
 <ul>
 <li>
 Act as the subject matter expert on retail SOPs and company processes, educate and guide Boutique Managers to ensure common understanding and compliance.
 </li>
 <li>
 Responsible for the operational planning, coordination, and execution of new store openings, ensuring all locations are launched in alignment with brand standards, timelines, and business objectives.
 </li>
 <li>
 Recommend to the Head of Retail process improvements to Retail SOPs to increase efficiency and compliance.
 </li>
 <li>
 Conducts regular audits in all boutiques to ensure SOPs and standards are being implemented consistently.
 </li>
 <li>
 Ensures adherence to compliance requirements in all areas of operational activity, to all Company policies &amp; procedures, controls &ndash; mainly in relation to Health &amp; Safety, Audit Compliance, Loss Prevention, Security, Maintenance, and cash.
 </li>
 <li>
 Work with cross-functional teams in HQ like human resources, IT, procurement, logistics, retail projects, facility management, security, etc.to support the boutique's operations.
 </li>
 <li>
 Act as the custodian of incident management and ensure operational incidents are reported through the appropriate channels and is followed through for final resolution and appropriate action in coordination with relevant stakeholders
 </li>
 </ul>
 
 
 
 
 
 People Management
 
 
 <ul>
 <li>
 Monitors and ensures effective allocation of staff resources and scheduling across different locations to drive sales and provide excellent customer service.
 </li>
 <li>
 Create and maintain a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
 </li>
 <li>
 Works with the Boutique Managers to develop effective communication channels, monitor the implementation of daily boutique briefings, and communicate current business trends and relevant brand updates.
 </li>
 <li>
 Provide ongoing training and development to the Boutique Managers in relevant areas.
 </li>
 <li>
 Set retail KPIs, in coordination with the Head of Retail and cascade them to the team. Monitor teams&rsquo; performance against KPIs. Jointly with HR and boutique managers, ensure that trends of underperformance are formally addressed with clear and documented performance improvement plans.
 </li>
 <li>
 Work with the Boutique Managers to identify team members with potential for development and growth and work closely with HR on practical development plans.
 </li>
 <li>
 Model the brand image through grooming standards per the AS&amp;S grooming standards.
 </li>
 <li>
 Conduct monthly sessions with Boutique Managers to review performance and provide constructive, timely feedback.
 </li>
 <li>
 Ensure the integration and training of new joiners and the completion of the necessary reviews as per company guidelines.
 </li>
 <li>
 Work with the boutique managers and HRBP on all employee relations matters. Ensure employee-related incidents are reported in a timely manner for investigation and resolution.
 </li>
 </ul>
 
 
 
 
 
 In order to be successful in this role, you should have:
 
 
 <ul>
 <li>
 5+ years job related experience in beauty retail.
 </li>
 <li>
 Previous experience in Kuwait on the similar role is mandatory.
 </li>
 <li>
 Bachelor's degree or equivalent in Business, Marketing or any other related field.
 </li>
 <li>
 Extensive knowledge of Luxury beauty market trends and best practices.
 </li>
 <li>
 Previous experience in building, motivating and coaching large retail teams.
 </li>
 <li>
 Strong project management skills with ability to follow through and prioritize.
 </li>
 <li>
 Willing to travel frequently across assigned markets.
 </li>
 <li>
 Extensive knowledge of Retail SOPs and best practices.
 </li>
 <li>
 Understanding of UAE, Qatar and Kuwait market.
 </li>
 <li>
 Excellent Communication skills.
 </li>
 <li>
 Fluent in English, Arabic is preferred.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 
 
 
 
 As the GCC's key player in luxury retail, we will provide you with an outstanding working environment, exciting career opportunities, along with competitive compensation schemes, a top tier health insurance plan, and exclusive employee discounts.
 
 
 
 
 
 The key to our success is the team that works here - and we reward and celebrate success,
 
 
 
 
 
 
 What&rsquo;s next?
 
 
 
 
 
 
 If you&rsquo;re proud of your past successes, but your future excites you more then let us be a part of your future - Apply Now!
 
 
 
 
 
 
 
 NOTE -
 
 
 
 Only shortlisted applicants will be contacted. Please accept our utmost appreciation for your interest in joining Seddiqi Holding.
 
 
 
 
</div>

Area manager - Aesop - Dubai

Alghanim Industries

<div>
 Job description:
 
 
 Job Summary
 
 The Area Manager drives the efficient and profitable operation of the assigned Costa Stores. Ensures the Costa experience is consistently delivered to all customers, store teams are positively led and empowered, and quality store operations are maintained and sales targets are reached or exceeded. Ensures efficient and timely rollout of systems, procedures and programs. Responsible for 15 to 18 stores.
 
 Job Responsibilities
 <ul>
 <li>
 Works with stores&rsquo; managers to identify opportunities to increase sales and maximize efficiencies, staff costs, inventories
 </li>
 <li>
 Mentors daily, weekly and monthly/ quarterly financial performance, and ensures cash handling and banking is carried out in compliance with company policies and procedures
 </li>
 <li>
 Assists Line Manager in reviews and budgets
 </li>
 <li>
 Assists in selecting competent team members
 </li>
 <li>
 Supports, participates in training and develops staff for future potential
 </li>
 <li>
 Manages employee issues and disciplinary matters
 </li>
 <li>
 Ensures all brand standards, policies and procedures are communicated to team members and are complied with
 </li>
 <li>
 Checks quality of service, coffee and food excellence
 </li>
 <li>
 Utilizes customer feedback to lead stores in identifying gaps and executing improvements
 </li>
 <li>
 Ensures all stores appearances and equipment are maintained to brand standards, local regulations and all brand required reports and documents are completed accurately and delivered on time
 </li>
 <li>
 Contributes to Costa success by leading stores&rsquo; operations within his area, customarily exercise discretion in managing the overall experience of the stores
 </li>
 <li>
 Develops store management talent; workforce management, manpower decisions, customer satisfaction and product quality and financial performance
 </li>
 <li>
 Develops talent and identifies training needs through coaching and mentoring
 </li>
 <li>
 Works with the Training Manager to ensure training needs are addressed
 </li>
 <li>
 Ensures a succession plan is in place to meet future manpower requirement
 </li>
 <li>
 Involved in Local store marketing initiatives and drive store performance
 </li>
 <li>
 Involved in selecting costa locations &amp; new store acquisitions
 </li>
 <li>
 Involved in store design &amp; build to ensure that all costa stores are built according to the design pack &amp; brand standards
 </li>
 <li>
 Ensure the costa policy and procedures are completed by the store manager &amp; sign monthly paper works
 </li>
 <li>
 Ensure the MC related paper works are completed by the store manager &amp; sign day to day paper works during the store visits
 </li>
 <li>
 Involved in product ordering forecast
 </li>
 <li>
 Involved in above the line marketing activities and lead outdoor event/activities
 </li>
 <li>
 Involved in making any new operational/financial policies related to audit and brand excellence
 </li>
 <li>
 Ensure NSO on time, up to standard and budget
 </li>
 </ul>
 Candidate Requirements
 <ul>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Good leadership skills
 </li>
 <li>
 Knowledge &amp; understanding of&nbsp; P&amp;L/ KPIs
 </li>
 <li>
 Able to positively engage, motivate and influence other
 </li>
 <li>
 Highly self-motivated and directed with an attention to detail
 </li>
 <li>
 Excellent organizational, planning and time management skills
 </li>
 <li>
 Ability to train and develop the skill and knowledge
 </li>
 <li>
 Experience in operational management
 </li>
 <li>
 Experience within retail hospitality sector (preferable coffee shops industry)
 </li>
 <li>
 Computer proficiency
 </li>
 </ul>
 Education Bachelor&rsquo;s Degree
</div>

Area Manager

Christian Dior

<div><div><div><div><h3 class="jobSectionHeader">Job responsibilities
</h3>At Dior , our clients are at the heart of everything we do. We are looking for a Client Development Manager to lead clienteling excellence in our boutiques and elevate the Dior client journey to the next level.
In this role, you will:
<ul><li>Drive client recruitment, retention, and engagement through innovative clienteling strategies
</li><li>Train and coach boutique teams on CRM tools, outreach, and delivering &ldquo;extra-mile&rdquo; service
</li><li>Build authentic, lasting relationships with top clients while supporting the team on the shop floor
</li><li>Manage client activation campaigns, boutique events, and gifting strategies
</li><li>Track and analyse key KPIs to continuously improve clienteling performance
</li></ul>What we are looking for: 
 
&#10004; Proven experience in luxury retail, client development, or CRM management
 
&#10004; Strong coaching and training skills to inspire boutique teams
 
&#10004; A client-first mindset with a passion for creating memorable experiences
 
&#10004; Analytical ability to manage data, reports, and KPIs with precision
 
&#10004; Professional presence as a true Dior Ambassador
This is a unique opportunity to join one of the world&rsquo;s most prestigious luxury brands and shape the future of client engagement in our boutiques.
Apply now and bring your expertise to Dior.
</div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">CHRISTIAN DIOR
 
MAISON
 
</h2><div>&ldquo;Whatever you do &ndash; whether for work or pleasure &ndash; do it with passion! Live with passion,&rdquo; wrote Christian Dior.
 
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the m&eacute;tier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.</div></div></div></div></div></div></div>

Country Client Development Manager | Kuwait

Christian Dior Couture

<div>
 Job responsibilities
 
 
 Career Opportunity &ndash; Fine Jewelry &amp; Timepieces | The Avenues Flagship Kuwait
 
 
 At
 
 Christian Dior Couture
 
 , our
 
 Fine Jewelry &amp; Timepieces
 
 universe is more than product &mdash; it is art, heritage, and innovation brought to life through exceptional people.
 
 
 At
 
 The Avenues, Kuwait
 
 , we are looking for a leader who can elevate this flagship, driving both
 
 business performance
 
 and
 
 team excellence
 
 .
 
 
 
 Your Impact on Product &amp; Business
 
 
 
 <ul>
 <li>
 Champion the Fine Jewelry &amp; Timepieces category, ensuring the right product mix, stock optimization, and purchasing plans that answer the Kuwaiti market&rsquo;s unique demand.
 </li>
 <li>
 Partner with the Marketing Manager to craft and deliver a calendar of activations that shine a spotlight on Dior&rsquo;s iconic creations and create desirability in Kuwait.
 </li>
 <li>
 Work with the Division Manager and suppliers on strategic plans and negotiations, securing competitive commercial conditions and exclusive opportunities for Dior Kuwait.
 </li>
 <li>
 Monitor daily sales performance in FJ &amp; TP, driving swift action plans to meet and exceed ambitious yearly targets.
 </li>
 <li>
 Lead store openings, renovations, and luxury client spaces, ensuring exceptional environments that reflect Dior&rsquo;s prestige.
 </li>
 <li>
 Strengthen partnerships with suppliers and watch/jewelry maisons, positioning Kuwait as a key market in the region.
 
 
 </li>
 </ul>
 Profile
 
 
 
 Your Impact on People &amp; Clients
 
 
 
 <ul>
 <li>
 Inspire and lead a specialized team of Fine Jewelry &amp; Timepieces experts, setting clear goals and equipping them to deliver excellence.
 </li>
 <li>
 Coach, develop, and grow your people &mdash; ensuring Dior Kuwait becomes a talent hub for expertise in FJ &amp; TP.
 </li>
 <li>
 Guarantee exceptional client service standards, creating unforgettable moments that turn transactions into long-term relationships.
 </li>
 <li>
 Actively engage in managers&rsquo; meetings, bringing FJ &amp; TP insights to the wider network and influencing strategic decisions.
 </li>
 <li>
 Anticipate client needs in the Kuwaiti market, delivering tailored experiences that exceed expectations.
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 You are a leader with a
 
 deep appreciation for Fine Jewelry &amp; Timepieces
 
 and the ability to balance
 
 business strategy with people development
 
 . You are driven by numbers, yet inspired by storytelling, craftsmanship, and client connections. Above all, you embody the values of
 
 Dior
 
 : excellence, innovation, and timeless elegance.
 
 
 
 Join us in shaping the future of Fine Jewelry &amp; Timepieces at Dior&rsquo;s Flagship in The Avenues, Kuwait.
 
 
 
 Here, product excellence meets people excellence &mdash; and you are at the center of both.
</div>

Department Manager | Fine Jewelry & Time Pieces | The Avenues Kuwait

<div>Armani Fashion, The Avenues Mall 
 About Us
As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world&rsquo;s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few! 
About the Role 
Deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty. 
What You&rsquo;ll Be Doing 
Functional Roles &amp; Responsibilities<ul><li>
Welcome and greet every customer in a warm and friendly manner &amp; demonstrate excellent customer service at all times.</li><li>
Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale</li><li>
Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.</li><li>
Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.</li><li>
Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.</li><li>
Maintain personal grooming standards as advised by the Store Manager.</li><li>
Maintain clean and organized display, fitting rooms and stock areas.</li><li>
Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.</li><li>
Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.</li><li>
Recruit customers for the database, accurately entering their details on the POS system.</li><li>
Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.</li></ul>
About You 
Education/Certification and Continued Education<ul><li>
High School qualification</li></ul>
Years of Experience<ul><li>
3 to 4 years retail sales or customer service experience</li></ul></div>

Sales Consultant

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