retail office manager

Cygnify

Role: Retail Operations ManagerLocation: Dubai, UAEWe are partnering with a large global retailer who is seeking a Retail Operations Manager to manage their 25 stores. The ideal candidate will drive sales, ensure operational excellence, and lead a team of 100+ staff while delivering exceptional customer experience.Key Responsibilities<ul><li>Manage day-to-day operations of 25+ retail stores.</li><li>Drive sales performance, P&L ownership, and KPI achievement.</li><li>Oversee stock replenishment, seasonal launches, and promotions.</li><li>Lead, train, and motivate a team of 100+ employees (4-5 direct reports).</li><li>Ensure strong stakeholder management with HQ, mall management & PR.</li><li>Implement marketing & branding initiatives in coordination with HQ.</li></ul>Requirements<ul><li>5-8 years' experience in retail operations / multi-store management.</li><li>Proven track record of managing large teams and store networks.</li><li>Strong commercial, analytical, and negotiation skills.</li><li>Experience in P&L ownership and sales forecasting.</li><li>Open to travel and willing to work on weekends.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?vN7mL9eUiCTMzJqQ25VLimgMdilPGHMAi" width="0" height="0" />

Retail Operations Manager

Apparel Group

<div>
 
 Job Description
 
 
 
 
 Objective:
 
 
 
 This position is responsible for driving revenue growth by implementing retail SOPs, enhancing customer experience, and ensuring operational excellence across stores. It also oversees staffing, training, and team performance while representing the brand through effective leadership and service standards.
 
 
 
 Key Responsibility:
 
 
 
 Sales and profitability:
 
 
 <ul>
 <li>
 Achieve quantitative measures of performance in the following areas: Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage
 </li>
 <li>
 Set store sales target to maximize the sales and profitability
 </li>
 <li>
 Guide Area Managers and Stores Managers to maximize productivity in stores through effective utilization of the available resources
 </li>
 <li>
 Effective management of the operational costs, reduction in operational costs by automation
 </li>
 <li>
 Adhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the stores. Also monitor the measures to ensure compliance by all the employees
 </li>
 <li>
 Oversea the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times
 </li>
 <li>
 Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements
 </li>
 <li>
 Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation
 </li>
 <li>
 Interpret and make decision on operations and visual standards based on store and client&rsquo;s needs
 
 
 </li>
 </ul>
 Employee development:
 
 
 <ul>
 <li>
 Identify store training and development needs in conjunction with the Brand General Manager and training department
 </li>
 <li>
 Formulate a succession plan, in conjunction with the Brand General Manager
 </li>
 <li>
 Set KPI&rsquo;s and KRA&rsquo;s for direct subordinates and conduct performance appraisal and feedback
 </li>
 <li>
 Involve in the selection and recruitment of the operational staff, when required
 </li>
 <li>
 Ensure technical and behavioral proficiency of staff through appropriate Learning and Development initiatives
 
 
 </li>
 </ul>
 Communication:
 
 
 <ul>
 <li>
 Conduct regional sales and operations meetings on regular basis
 </li>
 <li>
 Provide frequent feedback to the Area Managers and Store Managers on their performances, in relation to company's performance
 </li>
 <li>
 Ensure brand participation in loyalty program &lsquo;Club Apparel&rsquo;
 </li>
 <li>
 Weekly meeting with GM and Sr. Management to discuss business plan V/s Achievements and improvement areas
 
 
 </li>
 </ul>
 Stock Management:
 
 
 <ul>
 <li>
 Monitor store inventory in consultation with Brand General Manager and Brand Managers
 </li>
 <li>
 Promote a proactive relationship between GM, Area Manager, Brand Manager, Store Manager and the Buyers/Planners thereby maximizing sales
 </li>
 <li>
 Monitor slow-moving and outdated stock, in consultation with Brand Managers
 </li>
 <li>
 Ensure stock security measures are effectively managed by Store Managers
 
 
 </li>
 </ul>
 Store design and projects Management:
 
 
 <ul>
 <li>
 Involve in the design and layout process of the new store projects.
 </li>
 <li>
 Design a "New Store Schedule' prior to commencement of design process.
 </li>
 <li>
 Provide guidance to concept Architect during the design and implementation process.
 </li>
 <li>
 Conduct regular Project update meetings with the Projects team.
 </li>
 <li>
 Provide guidance and support to territory during set-up and merchandising phase.
 
 
 </li>
 </ul>
 Miscellaneous:
 
 
 <ul>
 <li>
 Ensure enhanced brand visibility and provide inputs for marketing and brand awareness.
 </li>
 <li>
 Handling legal responsibilities related to store management/store opening/planning.
 
 
 </li>
 </ul>
 
 Desired Experience:
 
 
 
 <ul>
 <li>
 6&ndash;8 years of progressive experience in retail operations or business management, with at least 3 years in a managerial role.
 </li>
 <li>
 Proven experience in managing large retail teams and driving sales across multiple store formats.
 </li>
 <li>
 Strong understanding of retail KPIs, customer experience, team leadership, and operational efficiency.
 </li>
 <li>
 Bachelor's degree in Business Administration, Retail Management, or a related field.
 </li>
 </ul>
</div>

Manager - Retail Operations

SAN International Group | مجموعة سان العالمية

<div>
 
 
 Retail Operations ManagerPurpose
 
 
 
 To lead and elevate SAN&rsquo;s brand retail operations across all brands and regions by ensuring every store operates with precision, efficiency, and passion.
 
 
 The Retail Operations Manager drives sales performance, operational excellence, and brand consistency, turning SAN&rsquo;s brand and retail network into a benchmark for lifestyle experiences across the Kingdom.
 
 
 
 
 
 
 Key Responsibilities1. Retail Leadership
 
 
 <ul>
 <li>
 Lead and empower Regional Managers and Store Managers to deliver flawless operations and consistent brand standards across all SAN brands.
 </li>
 <li>
 Translate the corporate retail strategy into clear operational plans and measurable store outcomes.
 </li>
 <li>
 Foster a culture of speed, accountability, and operational excellence throughout the retail network
 </li>
 </ul>
 
 
 2. Sales &amp; Performance Management
 
 
 
 
 
 <ul>
 <li>
 Own the retail sales rhythm and KPIs, traffic, conversion, UPT, ATV, sales per hour &ndash; driving performance improvement across all regions.
 </li>
 <li>
 Review store and regional results regularly, identify performance gaps, and implement corrective actions.
 </li>
 <li>
 Ensure stores are fully prepared and optimized for seasonal peaks, new launches, and promotional periods.
 </li>
 </ul>
 
 
 3. Customer Experience
 
 
 
 
 
 <ul>
 <li>
 Guarantee a seamless and emotionally engaging customer experience that reflects each brand&rsquo;s identity within SAN brands
 </li>
 <li>
 Implement Service Standards and train teams to create memorable in-store moments that drive loyalty and repeat visits.
 </li>
 <li>
 Manage customer feedback loops and follow up on NPS to maintain high service levels.
 </li>
 </ul>
 
 
 4. Operational Excellence
 
 
 
 
 
 <ul>
 <li>
 Develop, implement, and monitor Store Standard Operating Procedures (SOPs) across all locations.
 </li>
 <li>
 Drive daily and weekly store execution excellence: scheduling, cash handling, backroom operations, visual merchandising, and housekeeping.
 </li>
 <li>
 Ensure strict compliance with health &amp; safety, quality, and brand standards.
 </li>
 </ul>
 
 
 5. Retail Excellence &amp; Asset Protection
 
 
 
 
 
 <ul>
 <li>
 Lead the Retail Excellence &amp; Asset Protection function to minimize shrinkage, improve loss prevention compliance, and strengthen operational controls.
 </li>
 <li>
 Build a culture of awareness and ownership around store assets through training and field audits.
 </li>
 <li>
 Monitor audit scores and implement corrective action plans for non-compliance.
 </li>
 </ul>
 
 
 6. Inventory Allocation &amp; Flow
 
 
 
 
 
 <ul>
 <li>
 Partner with the Inventory Allocation &amp; Flow team to balance stock levels and maximize availability across stores and regions.
 </li>
 <li>
 Ensure that product replenishment supports SAN brands' &ldquo;Weekly Newness&rdquo; and fast-fashion model.
 </li>
 <li>
 Review sell-through rates, stock coverage, and transfer plans to avoid stock-outs and slow movers.
 </li>
 </ul>
 
 
 7. People Development &amp; Leadership
 
 
 
 
 
 <ul>
 <li>
 Coach and develop Regional and Store Managers to build a pipeline of future retail leaders.
 </li>
 <li>
 Promote a culture of ownership, empowerment, and continuous learning.
 </li>
 <li>
 Conduct regular training sessions on SOPs, service standards, visual execution, and loss prevention.
 </li>
 </ul>
 
 
 8. OPEX &amp; Cost Control
 
 
 
 
 
 <ul>
 <li>
 Manage controllable expenses (payroll, supplies, utilities, shrinkage) to achieve budget targets and store P&amp;L efficiency.
 </li>
 <li>
 Implement cost-optimization initiatives without compromising customer experience or brand execution.
 </li>
 <li>
 Partner with Finance to track monthly and quarterly performance against operational budgets.
 </li>
 </ul>
 
 
 9. Store Openings &amp; Expansion
 
 
 
 
 
 <ul>
 <li>
 Lead the operational readiness of new store openings, including staffing, stock, visual merchandising, and cash operations.
 </li>
 <li>
 Conduct post-opening reviews to stabilize performance and ensure smooth handover to regional teams.
 </li>
 <li>
 Collaborate with cross-functional teams on refits and expansion plans to support SAN&rsquo;s growth roadmap.
 </li>
 </ul>
 
 
 10. Cross-Functional Collaboration
 
 
 
 
 
 <ul>
 <li>
 Work closely with Commercial, Marketing, Customer Experience, and Supply Chain departments to ensure aligned execution across brands.
 </li>
 <li>
 Translate marketing and campaign plans into in-store actions with zero defect execution.
 </li>
 <li>
 Provide insights and feedback to support data-driven decision-making and trend adaptation.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 SAN Leadership DNA
 
 
 
 
 
 <ul>
 <li>
 
 Lead by Experience:
 
 Start from the floor, inspire through action, not authority.
 </li>
 <li>
 
 Execute with Passion:
 
 Every detail matters because every detail creates the experience.
 </li>
 <li>
 
 Evolve Continuously:
 
 We don&rsquo;t stop at better, we seek what&rsquo;s next.
 </li>
 <li>
 
 Act as One Team:
 
 Different brands, one vision to create an exceptional SAN experience.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Retail Management, or related field.
 </li>
 <li>
 8&ndash;12 years of progressive experience in multi-region retail operations (preferably in fashion or lifestyle).
 </li>
 <li>
 Proven track record in driving sales, improving store execution, and leading large teams.
 </li>
 <li>
 Strong analytical skills with a data-driven decision-making approach.
 </li>
 <li>
 Excellent leadership, communication, and problem-solving skills.
 </li>
 <li>
 Fluent in English and Arabic.
 </li>
 </ul>
 
 
 
 
 
 
</div>

Ariston Group

<div>
 Job description:
 
 
 
 We are seeking a dynamic and results-driven Retail and Wholesale Manager to lead and develop our distribution strategy. The ideal candidate will be responsible for managing relationships with key accounts, driving sales growth, optimizing product availability, and ensuring smooth operations across all customer segments.
 
 
 &nbsp;
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and implement retail and wholesale strategies to achieve sales targets and market share growth.
 </li>
 <li>
 Build and maintain strong relationships with key retail chains, wholesale distributors, and trade partners.
 </li>
 <li>
 Manage pricing, promotions, and in-store execution in collaboration with the marketing and trade marketing teams.
 </li>
 <li>
 Oversee order management, stock levels, and demand planning with internal supply chain teams.
 </li>
 <li>
 Conduct regular market visits to assess product performance, competitor activity, and customer satisfaction.
 </li>
 <li>
 Analyze sales data and provide regular reports on performance, risks, and opportunities.
 </li>
 <li>
 Ensure compliance with internal policies and local regulations in all commercial activities.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Sales, Marketing, or related field.
 </li>
 <li>
 Minimum of 2 years&rsquo; experience in retail and wholesale channel management.
 </li>
 <li>
 Strong analytical skills.
 </li>
 <li>
 Excellent communication and negotiation abilities.
 </li>
 <li>
 Fluent in English and Arabic.
 
 &nbsp;
 </li>
 </ul>
</div>

RETAIL AND WHOLESALE MANAGER KSA

T-Mobile ~ Exclusive Wireless, Inc.

<div><div><h1 class="jobSectionHeader">Retail Store and Operations Manager</h1>
Compensation potential: &amp;lt;!-td {border: 1px solid #cccccc;}br {mso-data-placement:same-cell;}-&amp;gt; 45K to 102K
The latest phone trends. The newest innovation in wearable tech. The explosion of 5G nationwide.
If you want to be at the forefront of wireless communications then WE WANT YOU! Be unique, bold, confident, reliable and excited as a part of the T-MOBILE brand!
The Wireless Industry is booming and now is the time to join the movement. Our mission is to provide exceptional service in the most professional manner and we believe that customer satisfaction is the keystone to our success. These values have kept our company consistently ranked in the top bracket for customer service in the country.
As a Retail Store and Operations Manager, you will be coaching, leading and training your sales team with the goal of providing the best customer service experience. We are looking for someone who is passionate about their team and dedicated to making their store successful. You will also be expected to hold one-on-one coaching sessions and motivate your staff to achieve both business and individual goals.
Qualifications:
<ul><li><div>Two (2) years proven retail sales management experience (interactive sales process, commissioned sales)</div></li><li><div>
Two (2) years of recruiting, hiring, and developing successful store sales teams</div></li><li><div>
The ability to stand for long periods of time</div></li><li><div>
Achieve sales, profit goals and proactively analyze business needs, identify opportunities, and create/execute improvement plans.</div></li><li><div>
Market and advertise activities</div></li><li><div>
Able to communicate with and take instructions from leadership staff</div></li><li><div>
Must be available to work evenings, weekends and holidays</div></li><li><div>
Must be able to lift and or move up to 20 lbs</div></li><li><div>
Must be able to stand for long periods of time
</div></li></ul>At Exclusive Wireless, we're re-imagining the rules of wireless and we're just getting started. Join our revolution and be a part of a new wireless nation! #EDUBNATION
Statement
<div>We Take Equal Opportunity Seriously. We are an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.</div></div></div>

T-Mobile Retail Store and Operations Manager

Goodwill Southern California

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal!
 
The Retail Operations Manager is responsible for the efficient operation of a Retail Store, Boutique or Attended Donation Center (ADC), with accountability for the operation functions. The Retail Operations Manager leads team to achieve established goals for sales, production, customer service, payroll, safety and expense control and closely collaborates with Site Manager to achieve standards and goals.
 Essential Duties & Responsibilities
 <ul>
<li>Performs manager on duty activities as assigned by Site Manager. Including opening and closing, managerial operations of a cash register; trains, leads and encourages Ambassadors to meet goals, providing training and guidance while maintaining established company standard operating procedures (SOP).</li>
<li>Provide excellent service, engages with each Ambassador, customer and donor, while presenting a friendly and cooperative attitude. Role models, communicates and coaches our Mission and RISE (Respect, Integrity, Service and Integrity) Values to our Ambassadors, customers and donors.</li>
<li>Ensure a safe work environment by maintaining a clean and safe environment by following all established company standard operating policies and procedures and exercises caution in work related activities.</li>
<li>Adheres, coaches and trains Ambassadors on de-escalation practices regarding the public and proper procedures for loss prevention situations.</li>
<li>Identifies and communicates concerns, contacting the District Manager for guidance when the Site Manager is not available.</li>
<li>Supervisory responsibilities include; training Ambassadors; planning, assigning, scheduling and directing work; providing input on performance appraisals; recognizing, developing Ambassadors; addressing complaints and resolving problems. Follows up on all assigned projects. Gives corrective feedback under direction of the Site Manager.</li>
<li>Monitors and maintains salesfloor, production area, structural, electrical, store equipment, landscaping, housekeeping, loss prevention and safety to company standards.</li>
<li>Buying: Trains, evaluates and coaches Ambassadors to process donated goods meeting quantity, quality and key performance indicator (KPI) business goals, following established SOPs and guidelines.</li>
<li>Ecommerce: Trains, evaluates and coaches Ambassadors to identify and process ecommerce collectables and other items, luxury brands and books, to meet goals and established SOPs and guidelines.</li>
<li>Donations: Ensures accurate capture of donor information, proper sorting of goods and maintaining safety according to established SOPs and guidelines.</li>
<li>Backroom: Ensuring proper procedures are followed to maintain backroom compliance including, transferring goods, Kaizen, hazmat, supply storage, purchased product, safety and truck swaps.</li>
<li>Work flexible shifts; including nights, weekends, holidays and overtime when needed. May be required to work at a nearby location.</li>
</ul>
Education & Experience
 <ul>
<li>1-3 years of supervisory experience in a customer focused management role.</li>
<li>High school diploma or general education degree (GED) required. College degree helpful.</li>
<li>Ability to multitask projects of varying scope and complexity with minimum supervision.</li>
<li>Ability to share Goodwill’s purpose with the public and ask for monetary donations and customer/donor information.</li>
<li>Bilingual in Spanish helpful.</li>
<li>Must be proficient in using computers and other technology necessary to complete the activities assigned.</li>
<li>Must be proficient in Microsoft Outlook, completing surveys using electronic platforms in order to complete daily tasks.</li>
<li>Strong Communication, training, developing and people skills.</li>
<li>Demonstrated success with process accountability and multi-tasking.</li>
<li>Ability to handle confidential information.</li>
<li>Punctual and dependable attendance.</li>
<li>Free from alcohol and drug abuse.</li>
<li>Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.</li>
<li>Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.</li>
<li>Clear screening processes which include: Background and Drug Screening.</li>
</ul>
Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
 Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.
 Equal Employment Opportunity
 Goodwill is committed to a policy of equal employment opportunity for applicants and employees.
 Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.
 Nondiscrimination on the Basis of Disabilities
 In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.
 It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department.
 Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

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