retail operations manager

Goodwill Southern California

<div>
 Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It&rsquo;s always a GOOD day in SoCal!
 
 
 ','jobDescription':'
 
 
 The Retail Operations Manager is responsible for the efficient operation of a Retail Store, Boutique or Attended Donation Center (ADC), with accountability for the operation functions. The Retail Operations Manager leads team to achieve established goals for sales, production, customer service, payroll, safety and expense control and closely collaborates with Site Manager to achieve standards and goals.
 
 
 
 Essential Duties &amp; Responsibilities
 
 
 
 <ul>
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 Performs manager on duty activities as assigned by Site Manager. Including opening and closing, managerial operations of a cash register; trains, leads and encourages Ambassadors to meet goals, providing training and guidance while maintaining established company standard operating procedures (SOP).
 </li>
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 Provide excellent service, engages with each Ambassador, customer and donor, while presenting a friendly and cooperative attitude. Role models, communicates and coaches our Mission and RISE (Respect, Integrity, Service and Integrity) Values to our Ambassadors, customers and donors.
 </li>
 <li>
 Ensure a safe work environment by maintaining a clean and safe environment by following all established company standard operating policies and procedures and exercises caution in work related activities.
 </li>
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 Adheres, coaches and trains Ambassadors on de-escalation practices regarding the public and proper procedures for loss prevention situations.
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 Identifies and communicates concerns, contacting the District Manager for guidance when the Site Manager is not available.
 </li>
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 Supervisory responsibilities include; training Ambassadors; planning, assigning, scheduling and directing work; providing input on performance appraisals; recognizing, developing Ambassadors; addressing complaints and resolving problems. Follows up on all assigned projects. Gives corrective feedback under direction of the Site Manager.
 </li>
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 Monitors and maintains salesfloor, production area, structural, electrical, store equipment, landscaping, housekeeping, loss prevention and safety to company standards.
 </li>
 <li>
 Buying: Trains, evaluates and coaches Ambassadors to process donated goods meeting quantity, quality and key performance indicator (KPI) business goals, following established SOPs and guidelines.
 </li>
 <li>
 Ecommerce: Trains, evaluates and coaches Ambassadors to identify and process ecommerce collectables and other items, luxury brands and books, to meet goals and established SOPs and guidelines.
 </li>
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 Donations: Ensures accurate capture of donor information, proper sorting of goods and maintaining safety according to established SOPs and guidelines.
 </li>
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 Backroom: Ensuring proper procedures are followed to maintain backroom compliance including, transferring goods, Kaizen, hazmat, supply storage, purchased product, safety and truck swaps.
 </li>
 <li>
 Work flexible shifts; including nights, weekends, holidays and overtime when needed. May be required to work at a nearby location.
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 1-3 years of supervisory experience in a customer focused management role.
 </li>
 <li>
 High school diploma or general education degree (GED) required. College degree helpful.
 </li>
 <li>
 Ability to multitask projects of varying scope and complexity with minimum supervision.
 </li>
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 Ability to share Goodwill&rsquo;s purpose with the public and ask for monetary donations and customer/donor information.
 </li>
 <li>
 Bilingual in Spanish helpful.
 </li>
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 Must be proficient in using computers and other technology necessary to complete the activities assigned.
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 Must be proficient in Microsoft Outlook, completing surveys using electronic platforms in order to complete daily tasks.
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 Strong Communication, training, developing and people skills.
 </li>
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 Demonstrated success with process accountability and multi-tasking.
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 Ability to handle confidential information.
 </li>
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 Punctual and dependable attendance.
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 Free from alcohol and drug abuse.
 </li>
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 Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
 </li>
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 Adheres to Goodwill&rsquo;s values of Respect, Integrity, Service, &amp; Excellence.
 </li>
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 Clear screening processes which include: Background and Drug Screening.
 
 
 </li>
 </ul>
 ','jobDescriptionFooter':'
 
 
 
 About
 
 
 
 Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:
 
 
 http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
 
 
 Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.
 
 
 Equal Employment Opportunity
 
 
 Goodwill is committed to a policy of equal employment opportunity for applicants and employees.
 
 
 Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.
 
 
 Nondiscrimination on the Basis of Disabilities
 
 
 In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.
 
 
 It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department.
 
 
 Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.
 
 
 '
</div>

Retail Operations Manager

CHEF LEBNAN

Operational Management<ul><li>Oversee daily operations across multiple retail outlets to ensure smooth functioning.</li><li>Ensure adherence to company policies, SOPs, and compliance standards.</li><li>Monitor store performance and implement corrective actions where required.</li><li>Coordinate with supply chain, warehouse, and merchandising teams to ensure product availability.</li></ul>Sales &amp; Business Performance<ul><li>Drive sales growth and profitability by implementing effective retail strategies.</li><li>Monitor store KPIs (sales, footfall, conversion, shrinkage, average basket size).</li><li>Analyze sales data and market trends to optimize product mix and promotions.</li><li>Support execution of marketing and promotional campaigns at store level.</li></ul>People Management<ul><li>Lead, guide, and motivate store managers and their teams to deliver excellent results.</li><li>Recruit, train, and develop retail staff in line with company culture and goals.</li><li>Conduct performance reviews, identify training needs, and build succession pipelines.</li><li>Resolve escalated staff or customer issues effectively.</li></ul>Customer Experience &amp; Quality<ul><li>Ensure consistent, high-quality customer service across all stores.</li><li>Implement initiatives to enhance customer engagement and loyalty.</li><li>Maintain hygiene, safety, and brand standards at store level.</li></ul>Job Types: Full-time, PermanentPay: &#8377;40,000.00 - &#8377;60,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Food provided</li><li>Provident Fund</li></ul>Experience:<ul><li>Retail Operations: 10 years (Required)</li></ul>Work Location: In person

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 172101
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Retail Operations Manager is responsible for driving strategic retail initiatives and optimizing operational productivity to achieve outstanding revenue growth and exceptional customer service. The role entails providing leadership and guidance to showroom managers and overseeing the commercial development of the business by maintaining high professional retail standards across all showrooms. A strong focus is placed on maximizing sales and profitability, ensuring operational standards, managing people performance, leveraging market intelligence, controlling inventory, ensuring effective visual merchandising, optimizing store space, planning promotions, and facilitating store openings and closures. This position demands a blend of strategic oversight, people management, and execution of retail operations to realize both sales objectives and customer satisfaction.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Sales &amp; Profitability
 
 
 <ul>
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 Maximize sales productivity by driving KPIs such as Sales per Square Foot, Average Transaction Value (ATV), Conversion Rate, and Upselling.
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 Analyze strengths and weaknesses per store using financial Profit &amp; Loss reports and provide corrective action plans.
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 Deploy sales budgets with showrooms on a monthly basis and manage controllable operating costs within budgetary guidelines.
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 Ensure showroom managers conduct effective communication sessions regarding sales targets and performance.
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 Identify internal and external commercial opportunities within each showroom.
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 Guide showroom managers on effective staff deployment on shop floors.
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 Monitor and manage rosters, leaves, and store rotations to maximize store and staff productivity.
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 Provide support with accurate replenishment plans and monitor stock allocator executions.
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 Drive brand performance on a monthly basis in each location.
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 Propose incentive schemes for frontline teams to motivate and boost sales.
 
 
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 Retail &amp; Operational Standards
 
 
 <ul>
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 Inculcate a culture of customer centricity within frontline and reporting teams.
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 Ensure all stores exceed service levels expected by customers and enhance shopping experience.
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 Implement and manage DSES Service Standards, aiming for consistently high scores across stores.
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 Manage customer escalations ensuring customer satisfaction.
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 Ensure adherence to brand visual merchandising standards across showrooms.
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 Manage store operations, backend retail administration, and SOPs for operational efficiency.
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 Ensure data capture and e-receipts targets are met at retail level.
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 Ensure health and safety regulations are followed by showroom managers.
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 Monitor housekeeping standards to maintain professional store image.
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 Ensure stores submit petty cash statements and maintain a monthly maintenance tracker.
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 Coordinate with FM corporate teams for repair and maintenance works.
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 Plan and schedule regular R&amp;M jobs for store visits to complete pending repairs.
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 Formulate and implement strategies for optimizing sales and customer service through initiatives like staff uniforms, in-store music, and fragrances.
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 Ensure strict adherence to SOPs for audit reports.
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 Conduct quarterly retail operations checks.
 
 
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 </ul>
 People &amp; Performance Management
 
 
 <ul>
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 Develop retail skills within the team by direction, coaching, and support to achieve targets.
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 Motivate and inspire collaborative, high-performing teams.
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 Optimize MPC planning for sales and operational efficiency within the budget.
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 Collaborate with HRBP for selection and recruitment of diverse talent.
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 Identify training needs and plan annual training calendar in coordination with L&amp;D, HRBP, and BMs.
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 Ensure selling, customer service, and brand trainings are conducted regularly.
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 Manage frontline team performance with mentoring and coaching for commercial understanding.
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 Ensure showroom managers understand their performance and accountabilities.
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 Conduct regular meetings and coaching to enhance team performance.
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 Share and seek feedback from teams for growth plans and management expectations.
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 Plan team activities to boost motivation and teamwork.
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 Formulate a succession plan with management for talent pipeline.
 </li>
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 Conduct regular performance management of store teams.
 
 
 </li>
 </ul>
 Market Intelligence &amp; Communication
 
 
 <ul>
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 Provide management with market insight on competition, sales, footprint, and expansions.
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 Liaise with brand managers for implementation of brand strategies at showrooms.
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 Ensure relevant management information is communicated to regional showroom managers.
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 Conduct operational meetings and showroom visits monthly.
 </li>
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 Ensure showroom managers conduct regular communication meetings with their teams.
 </li>
 <li>
 Coordinate with marketing, finance, logistics, store development, and services for effective operations.
 
 
 </li>
 </ul>
 Stock Management &amp; Inventory Control
 
 
 <ul>
 <li>
 Monitor and control store inventory ensuring regular brand inventories.
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 Maximize stock replenishments through proactive showroom and brand manager relationships.
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 Display and highlight slow-moving stocks and manage stock security SOPs.
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 Ensure zero pilferage in annual inventory audits and control shop floor ageing stocks.
 
 
 </li>
 </ul>
 Visual Merchandising
 
 
 <ul>
 <li>
 Oversee and ensure implementation of brand visual merchandising standards.
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 Implement visual graphics and key merchandise highlights for incremental sales.
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 Monitor seasonal VM plans with budget control.
 
 
 </li>
 </ul>
 Store Space Optimization
 
 
 <ul>
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 Agree on brand mix and space allocation within showrooms to maximize ROI.
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 Plan space optimization using brand contribution and retail density reports.
 </li>
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 Review store layouts to maximize sales.
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 Provide guidance and support during setup and merchandising of new showrooms.
 
 
 </li>
 </ul>
 Retail Store Promotions
 
 
 <ul>
 <li>
 Plan retail marketing calendar and seasonal promotions with marketing team.
 </li>
 <li>
 Manage annual sale events with marketing and BM teams.
 </li>
 <li>
 Ensure promotions and campaigns are implemented across all locations.
 </li>
 <li>
 Ensure store teams understand promotion mechanics.
 </li>
 <li>
 Secure ED permits for promotional rollout.
 </li>
 <li>
 Partner with banks, government bodies, and companies for promotions.
 
 
 </li>
 </ul>
 Retail Store Opening, New Projects and Closures
 
 
 <ul>
 <li>
 Prepare IAN documents for Capex approval and ensure timely completion of store projects.
 </li>
 <li>
 Liaise with related teams for store openings and closures.
 </li>
 <li>
 Monitor project expenses to stay within Capex budget.
 
 
 </li>
 </ul>
 Additional Projects
 
 
 <ul>
 <li>
 Manage additional projects such as mega sales, concession store management, CRM implementation, and brand displays according to standards.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Leadership and team management skills with ability to inspire performance.
 </li>
 <li>
 Strategic planning and execution capabilities in retail operations.
 </li>
 <li>
 Strong communication and interpersonal skills for effective stakeholder management.
 </li>
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 Proficiency in data analysis and use of KPIs for driving sales and performance.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Retail Management, or a related field.
 </li>
 <li>
 Minimum of 5-7 years of experience in retail operations management with experience in team leadership.
 </li>
 <li>
 Proven track record of achieving sales objectives and optimizing operational efficiency in a retail setting.
 </li>
 <li>
 Strong analytical and strategic planning skills with proficiency in financial performance management.
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

Retail Operations Manager - Watches & Jewelry | Retail | Al Futtaim Watches & Jewelry | UAE

F-6/3, Islamabad

Job Title: Operations Manager &ndash; RetailLocation: Phase-5, DHA, LahoreType: Full-timeExperience: 5+ yearsAbout the Role:We are seeking a seasoned Operations Manager to lead and optimize retail operations, ensuring efficiency, profitability, and excellent customer service across all stores.Key Responsibilities:<ul><li>Oversee daily store operations and staff performance.</li><li>Manage inventory, sales targets, and cost efficiency.</li><li>Ensure compliance with company policies and visual standards.</li><li>Lead and train store teams to achieve KPIs.</li><li>Analyze performance data and implement improvement strategies.</li><li>Coordinate with logistics, procurement, and HR for smooth operations.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Retail, or related field (Master&rsquo;s preferred).</li><li>Minimum 5 years&rsquo; experience in retail operations management.</li><li>Strong leadership, communication, and analytical skills.</li><li>Proficiency in MS Office and retail management systems.</li></ul>Perks:<ul><li>Competitive salary with performance-based incentives.</li><li>In-House Lunch</li><li>Growth Opportunities.</li></ul>Website: https://esajee.comContact: +92 310 2284899 (WhatsApp Only)Form: https://forms.gle/Dro2qTKsipi9HjBK9Step into a workplace where passion meets professionalism. Be part of the Esajee&rsquo;s legacy!Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>What is your total experience?</li><li>What was your last organization?</li><li>What is your current salary?</li><li>What are your expectations for this role?</li><li>Where is your residence in Lahore?</li><li>Do you have prior experience in retail?</li><li>The highest level of qualifications?</li></ul>Work Location: In person

Operation Manager - Retail

Jacked Nutrition

Retail Operations Manager &ndash; Jacked NutritionLocation: Islamabad, Pakistan Job Type: Full-TimeAbout Us: Jacked Nutrition is a leading health and fitness brand dedicated to providing premium supplements, top-tier gym products, and expert nutritional guidance. We&rsquo;re expanding our retail operations and looking for a dynamic Retail Operations Manager to lead our retail network and ensure smooth day-to-day store performance.Key Responsibilities:<ul><li>Oversee the operations of multiple retail outlets to ensure sales targets and operational standards are met.</li><li>Implement effective sales strategies to maximize revenue and profitability.</li><li>Manage store staff, including recruitment, training, and performance monitoring.</li><li>Conduct regular store visits to assess compliance with company policies and merchandising standards.</li><li>Coordinate with supply chain and warehouse teams to maintain optimal stock levels.</li><li>Analyze sales data and prepare performance reports for senior management.</li><li>Ensure a seamless customer experience across all retail channels.</li><li>Proven experience managing multiple retail outlets (6&ndash;7 stores).</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (Master&rsquo;s preferred).</li><li>3&ndash;5 years of experience in retail operations management (preferably in health, fitness, or FMCG industries).</li><li>Strong leadership, communication, and organizational skills.</li><li>Ability to multitask and handle operational challenges efficiently.</li><li>Proficiency in MS Office and ERP systems.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Growth opportunities in a fast-paced, expanding organization.</li><li>Collaborative and health-focused work environment.</li></ul>How to Apply: Interested candidates can apply directly through IndeedJob Type: Full-timeWork Location: In person

Retail Operation Manager

SWOT Hospitality

<div>
 SWOT Hospitality is a well-known food and beverage company that is committed to developing unique, creative, and well-executed concepts. Our goal is to revolutionize the industry by bringing innovative ideas to life that not only satisfy the palate but also stimulate the senses.
 
 
 We invite you to JOIN OUR TEAM and take pride in delivering exceptional guest experiences by blending creativity, passion for hospitality, and culinary expertise. At SWOT Hospitality, there are endless opportunities to develop your skills and advance your hospitality career to new heights.
 
 
 A competitive salary and benefits package await you.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Retail Store Manager, located in Istanbul. The Retail Store Manager will oversee daily store operations, ensure guest satisfaction, manage inventory, and implement retail loss prevention strategies. Additional responsibilities include staff management, training, and maintaining high customer service standards.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong skills in Customer Satisfaction and Customer Service.
 </li>
 <li>
 Excellent Communication skills.
 </li>
 <li>
 Proven experience in Store Management and Retail Loss Prevention.
 </li>
 <li>
 Ability to lead and motivate a team.
 </li>
 <li>
 Strong organizational and problem-solving skills.
 </li>
 <li>
 Experience in the retail industry is an advantage.
 </li>
 <li>
 Bachelor's degree in Business Administration, Management, or related field.
 </li>
 </ul>
</div>

Retail Store Manager

Children's Orchard

Overview We are seeking a dynamic and experienced Store Manager to lead our retail team and ensure the smooth operation of our store. The ideal candidate will possess strong leadership skills, a passion for customer service, and a proven track record in retail management. As a Store Manager, you will be responsible for overseeing daily operations, managing staff, and driving sales while maintaining high standards of customer satisfaction.Duties<ul><li>Oversee all aspects of store operations, including inventory management, merchandising, and sales performance.</li><li>Lead and motivate a team of employees through effective training, development, and performance management.</li><li>Conduct employee orientation and onboarding processes to ensure new hires are well-equipped for their roles.</li><li>Manage payroll and bookkeeping tasks to ensure accurate financial reporting.</li><li>Implement effective recruiting strategies to attract top talent for the store.</li><li>Maintain inventory control by monitoring stock levels and conducting regular audits.</li><li>Ensure compliance with company policies and procedures while fostering a positive work environment.</li><li>Utilize retail math skills to analyze sales data and make informed decisions regarding pricing and promotions.</li><li>Provide exceptional customer service by addressing inquiries, resolving issues, and enhancing the overall shopping experience.</li><li>Collaborate with marketing teams to develop promotional strategies that drive traffic to the store.</li></ul>Requirements<ul><li>Proven experience in retail management or a similar supervisory role.</li><li>Strong negotiation skills with the ability to influence others effectively.</li><li>Proficiency in cash handling, cashiering, and point-of-sale (POS) systems.</li><li>Excellent organizational skills with the ability to manage multiple tasks efficiently.</li><li>Strong communication skills; bilingual or multilingual candidates are highly desirable.</li><li>Familiarity with inventory management systems and retail operations best practices.</li><li>Experience in training &amp; development of staff members to enhance their skills and performance.</li><li>Knowledge of budgeting processes and financial management within a retail context.</li><li>Ability to work flexible hours including weekends as needed. Join our team as a Store Manager where you can make a significant impact on our business while developing your career in retail management!</li></ul>Job Type: Full-timePay: $22.00 - $27.00 per hourExpected hours: 40 per weekBenefits:<ul><li>Paid time off</li></ul>Ability to Commute:<ul><li>New Berlin, WI 53151 (Required)</li></ul>Work Location: In person

Store Manager

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