retail operations manager

Rivoli Group

A leading retail group in Dubai is seeking an Assistant Manager to drive business development and operational excellence. Responsibilities include overseeing retail operations, managing staff, ensuring compliance, and coordinating marketing activities. The ideal candidate has 5-8 years of experience in retail operations, preferably in luxury or multi-brand environments, and possesses strong communication and problem-solving skills.

Regional Retail Operations Manager

SSC HR Solutions

<div>
 <ul>
 <li>
 Job Purpose The job holder is responsible for overseeing all retail sales operations across all company showrooms and branches, ensuring the achievement of sales and profitability targets, enhancing operational efficiency, improving customer experience, and strengthening the brand image in the market. This is achieved through analyzing sales operations performance, identifying gaps, and developing improvement and development plans
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 Main Responsibilities
 
 
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 </ul>
 
 Description
 
 
 
 
  Planning and Sales
 
 
 
 &shy; Contribute to the preparation and execution of strategic, annual, and quarterly retail sales plans in alignment with the company's overall strategy.
 
 
 &shy; Participate in setting sales targets at the region, sector, store, and category levels, and monitor their achievement regularly.
 
 
 &shy; Monitor daily, weekly, and monthly KPIs, analyze results, and provide them to the sales management for necessary corrective actions.
 
 
 &shy; Coordinate with the Marketing and Product Departments to design and activate seasonal and special promotional campaigns (Ramadan, national occasions, discount seasons, etc.).
 
 
 &shy; Contribute to designing or proposing incentive and commission programs for employees to support achieving sales targets while ensuring fairness.
 
 
 
  Customer Experience And Customer Service
 
 
 
 &shy; Monitor customer satisfaction indicators, analyze complaints and feedback, and develop continuous improvement plans in cooperation with the Customer Experience and Service Department.
 
 
 &shy; Reinforce a customer-centric culture among sales teams and supervisors as an essential part of daily performance.
 
 
 &shy; Follow up on mystery shopper results and work on addressing the observations.
 
 
 
  Workforce Management
 
 
 
 &shy; Contribute to identifying training and development needs and coordinate with the Training Department to design and execute suitable programs (sales skills, customer service, store management, data analysis, etc.).
 
 
 &shy; Conduct periodic performance evaluations for supervisors and sales employees, provide feedback, develop individual development plans (IDPs), and contribute to reducing employee turnover and resignation rates.
 
 
 &shy; Supervise schedules and shift distribution to ensure proper sales coverage during peak times and sales seasons.
 
 
 
  Visual Merchandising and Store Openings
 
 
 
 &shy; Supervise the implementation of visual merchandising standards for products in electronics and home appliance showrooms in coordination with the Development/Marketing Department.
 
 
 &shy; Review and approve store layouts and customer flow paths to ensure ease of browsing and increase cross-selling and up-selling opportunities.
 
 
 &shy; Coordinate with suppliers regarding special display stands, interactive screens, and development projects for major brand display areas.
 
 
 &shy; Participate in new store openings: planning, store preparation, coordination with relevant departments, staff readiness, and ensuring operational and sales readiness according to the plan.
 
 
 
  Administrative and Daily Reports
 
 
 
 &shy; Monthly sales report
 
 
 &shy; Monthly report on sales performance of showroom staff
 
 
 &shy; Monthly report on best-selling products
 
 
 &shy; Monthly report on slow-moving products with recommendations
 
 
 &shy; Use sales systems and POS tools to analyze data and extract opportunities for sales and operational improvement.
 
 
 &shy; Monitor competitor activities in the market (prices, promotions, new store openings, etc.) and provide practical competitive response proposals.
 
 
 &shy; Participate in internal committees and task forces related to developing sales policies, operations, customer experience, or launching new projects/products.
 
 
 &shy; Weekly report on conversion rates and performance for each showroom.
 
 
 
 Requirements
 
 
 
 
 Qualifications
 
 
 
 
  Academic Requirements
 
 
 
 &shy; Bachelor's degree in Business Administration, Marketing, or any related field.
 
 
 
  Experience
 
 
 
 &shy; A minimum of 8 years of experience in sales, with at least the last two years in a supervisory/leadership role within the home appliances and electronics retail sector or a similar retail field.
 
 
 
  Additional Requirements
 
 
 
 &shy; Good understanding of sales skills and the ability to persuade.
 
 
 &shy; Strong organizational skills, task distribution, and time management.
 
 
 &shy; Proficiency in analytical skills and identifying development opportunities.
 
 
 &shy; Ability to conduct market research and identify opportunities and challenges.
 
 
 &shy; Strong skills in motivation and team collaboration.
 
 
 &shy; Proficiency in using various software and technological applications (POS systems / ERP systems / Microsoft Office programs).
 
 
 &shy; Strong data analysis and decision-support skills.
 
 
 <ul>
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 Approval
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</div>

Retail Sales Operations Manager

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Store Manager | MAF Retail | Hypermarket Oman
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 Store Manager is responsible for ensuring flawless execution of the assigned tasks within the store,as well as driving the retail operations to maximize sales, profitability, stock management. Responsible for delivering best in class customer experience (NPS) and business growth. Store Manager also drives people development by securing second line leaders to manage the retail operations, engage and retain the workforce within the store.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Resource availability to serve the customers and to match the customer flow in the store.
 </li>
 <li>
 Train, develop teams to meet the customer requirements.
 </li>
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 Skill development to face future challenges.
 </li>
 <li>
 Overall health &amp; safety.
 </li>
 <li>
 Team engagement &amp; retention (OHI).
 </li>
 <li>
 Meet, interact with customer to know their preferences to enhance their experience (NPS).
 </li>
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 Focus groups ton enhance customer experience.
 </li>
 <li>
 Stock, Shrinkage and Waste management (Business cycle).
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration.
 </li>
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 8+ years relevant experience in a similar role, 5+ years in a Retail Business.
 </li>
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 Excellent interpersonal and communication skills.
 </li>
 <li>
 Strong people and negotiation skills - capable to easily build relationships across all levels.
 </li>
 <li>
 Leadership skills.
 </li>
 <li>
 Strong and pragmatic problem solving coupled with analytical capabilities.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Store Manager

<div>
 
 JOB TITLE
 
 
 
 Store Manager | MAF Retail | Retail Discount UAE
 
 
 
 Role Summary
 
 
 
 Store Manager is responsible for ensuring flawless execution of the assigned tasks within the store, as well as driving the retail operations to maximize sales, profitability, stock management. Responsible for delivering best in class customer experience and business growth. Store Manager also drives people development by securing second line leaders to manage the retail operations, engage Organizational Health Index and retain the workforce within the store.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Resource availability to serve the customers and to match the customer flow in the store.
 </li>
 <li>
 Train, develop teams to meet the customer requirements.
 </li>
 <li>
 Overall health &amp; safety.
 </li>
 <li>
 Meet, interact with customer to know their preferences to enhance their experience.
 </li>
 <li>
 Stock, Shrinkage and Waste management -Business cycle.
 </li>
 <li>
 Understand competition landscape and suggest improvements.
 </li>
 <li>
 Order fulfillment and management - parameters on orders should be done correctly in the system, check in-complete orders online, on-time delivery.
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 Customer retention .
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree.
 </li>
 <li>
 Good command of English language specially in conversation.
 </li>
 <li>
 3+ years relevant experience in a similar role, 5+ years in a Retail Business.
 </li>
 <li>
 Excellent interpersonal and communication skills.
 </li>
 <li>
 Strong people and negotiation skills - capable to easily build relationships across all levels.
 </li>
 <li>
 Experienced in using Microsoft Office.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Chandan Retail Private Limited (Askaran Binjraj)

Job Title: Sales Operations Manager Department: Retail Operations Location: Dhekiajuli Assam Reports To: Retail Head / General ManagerJob Summary:The Sales Operations Manager is responsible for overseeing and managing the daily retail operations across footwear, apparel, and home furnishing departments. The role ensures sales targets are achieved, operations run smoothly, and the customer experience remains exceptional through effective team leadership, inventory management, and merchandising excellence.Key Responsibilities:1. Sales &amp; Business Development<ul><li>Drive sales performance across all departments (footwear, apparel, and home furnishing).</li><li>Set, monitor, and achieve monthly and annual sales targets.</li><li>Analyze daily and weekly sales reports to identify trends and opportunities.</li><li>Implement promotional and discount strategies to increase sales and footfall.</li><li>Coordinate with the marketing team for in-store promotions and campaigns.</li></ul>2. Operations Management<ul><li>Oversee daily store operations including opening, closing, cash management, and stock movement.</li><li>Ensure smooth functioning of billing, stock, and POS systems.</li><li>Maintain proper stock levels, minimize shrinkage, and ensure timely replenishment.</li><li>Ensure store visual standards and displays are maintained as per brand guidelines.</li></ul>3. Team Leadership &amp; Training<ul><li>Lead, motivate, and train the sales team to deliver excellent customer service.</li><li>Plan duty rosters and ensure adequate floor coverage.</li><li>Conduct regular performance reviews and identify training needs.</li><li>Promote teamwork and effective communication among departments.</li></ul>4. Customer Service<ul><li>Ensure a high standard of customer service and satisfaction.</li><li>Handle escalated customer complaints efficiently.</li><li>Train staff on customer engagement, upselling, and cross-selling techniques.</li></ul>5. Reporting &amp; Coordination<ul><li>Prepare daily, weekly, and monthly sales and operations reports.</li><li>Coordinate with warehouse, logistics, and procurement teams for stock and deliveries.</li><li>Liaise with management for operational improvements and feedback.</li></ul>6. Compliance &amp; Safety<ul><li>Ensure all company policies and procedures are followed.</li><li>Maintain safety, hygiene, and cleanliness standards in all sections.</li><li>Oversee store audits, cash handling, and documentation.</li></ul>Qualifications &amp; Experience:<ul><li>Graduate or MBA in Retail / Marketing / Business Management.</li><li>Minimum 5&ndash;8 years of retail experience (preferably in footwear, apparel, or home furnishing).</li><li>Strong leadership and analytical skills.</li><li>Proficient in MS Office, POS systems, and inventory management tools.</li><li>Excellent communication and customer handling skills.</li></ul>Key Competencies:<ul><li>Leadership &amp; People Management</li><li>Sales Planning &amp; Target Achievement</li><li>Visual Merchandising Knowledge</li><li>Time &amp; Inventory Management</li><li>Customer Relationship Management (CRM)</li><li>Decision Making &amp; Problem Solving</li></ul>Job Types: Full-time, PermanentPay: &#8377;30,000.00 - &#8377;40,000.00 per monthBenefits:<ul><li>Food provided</li><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

Sales Operations Manager

<div>
 
 JOB TITLE
 
 
 
 Store Manager | MAF Retail | Hypermarket Oman
 
 
 
 Role Summary
 
 
 
 Store Manager is responsible for ensuring flawless execution of the assigned tasks within the store,as well as driving the retail operations to maximize sales, profitability, stock management. Responsible for delivering best in class customer experience (NPS) and business growth. Store Manager also drives people development by securing second line leaders to manage the retail operations, engage and retain the workforce within the store.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Resource availability to serve the customers and to match the customer flow in the store.
 </li>
 <li>
 Train, develop teams to meet the customer requirements.
 </li>
 <li>
 Skill development to face future challenges.
 </li>
 <li>
 Overall health &amp; safety.
 </li>
 <li>
 Team engagement &amp; retention (OHI).
 </li>
 <li>
 Meet, interact with customer to know their preferences to enhance their experience (NPS).
 </li>
 <li>
 Focus groups ton enhance customer experience.
 </li>
 <li>
 Stock, Shrinkage and Waste management (Business cycle).
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration.
 </li>
 <li>
 8+ years relevant experience in a similar role, 5+ years in a Retail Business.
 </li>
 <li>
 Excellent interpersonal and communication skills.
 </li>
 <li>
 Strong people and negotiation skills - capable to easily build relationships across all levels.
 </li>
 <li>
 Leadership skills.
 </li>
 <li>
 Strong and pragmatic problem solving coupled with analytical capabilities.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Reliance Retail

<div>
 
 Company Overview
 
 
 
 Reliance Retail is India's largest and most rapidly growing retailer with a diversified omni-channel presence. Leveraging integrated store concepts, advanced digital platforms, and a strong supply chain, Reliance Retail provides unmatched value and an exceptional shopping experience to millions of consumers across the country.
 
 
 
 Job Overview
 
 
 
 We are seeking a dynamic and experienced Department Manager to join Reliance Retail in Kerala. As a mid-level manager, you will be responsible for driving operational excellence and leading a team across key Kerala locations: Cochin, Thiruvananthapuram, Palghat, Thrissur, Kottayam, and Kozhikode. This is a full-time position requiring 4 to 6 years of relevant work experience in retail operations.
 
 
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Extensive retail operations experience is a must, with a proven track record of achieving department or store targets. (Mandatory skill)
 </li>
 <li>
 Demonstrated ability in team leadership, providing clear direction, motivation, and development for a diverse retail team.
 </li>
 <li>
 Proficiency in sales forecasting, with the ability to analyze trends and adapt strategies to maximize departmental performance.
 </li>
 <li>
 Solid experience in vendor management including negotiation, selection, and ensuring supplier compliance and product quality.
 </li>
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 Strong background in loss prevention, implementing controls and processes to minimize shrinkage and protect company assets.
 </li>
 <li>
 Expertise in customer relationship management, ensuring consistent and high-quality customer service that drives loyalty.
 </li>
 <li>
 Keen analytical and problem-solving skills, able to assess department needs, troubleshoot issues, and implement improvements.
 </li>
 <li>
 Excellent communication and interpersonal skills to effectively interact with staff, management, and customers in a fast-paced environment.
 
 
 </li>
 </ul>
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Supervise daily department operations to ensure exceptional product displays, inventory availability, and compliance with company standards.
 </li>
 <li>
 Lead, motivate, and develop a high-performing department team, conducting regular training and performance assessments.
 </li>
 <li>
 Monitor sales performance, develop sales strategies, and implement initiatives to achieve and exceed departmental targets.
 </li>
 <li>
 Engage in active vendor management, from sourcing quality products to negotiating contracts and maintaining strong supplier partnerships.
 </li>
 <li>
 Implement and monitor loss prevention policies, conducting regular audits and trainings to ensure minimal shrinkage.
 </li>
 <li>
 Foster strong relationships with customers, promptly resolving inquiries, feedback, and complaints to maximize satisfaction.
 </li>
 <li>
 Collaborate with store management to coordinate promotional activities, optimize store layout, and ensure effective merchandising.
 </li>
 <li>
 Oversee inventory control, including ordering, stock rotation, and cycle counts to maintain accurate records and reduce wastage.
 </li>
 </ul>
</div>

Department Manager - Kerala

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