retail operations manager

Nespresso

<div><p>At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line &ndash; People, Profit, and Planet &ndash; by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!</p><p></p><p><b><br>
Reimagine what coffee can be. Reimagine what you can become. Let&rsquo;s grow together.</b></p><p>
Join Nespresso as a <b>Boutique Operations Manager</b>, where you will play a pivotal role in ensuring the seamless operation of our retail boutique. You will partner closely with the Boutique Manager and the Assistant Sales Manager to oversee daily store functions, manage inventory, and uphold safety and compliance standards, all aimed at enhancing both employee and customer experiences. This position requires a proactive leader who can effectively guide the back-of-house team while also supporting front-of-house operations. If you are passionate about delivering exceptional service and improving operational efficiency, we invite you to apply.</p><p></p><p><b><br>
WHAT&rsquo;S IN IT FOR YOU:</b></p><ul><li><b>
Competitive Pay:</b> Enjoy competitive pay along with quarterly bonuses for achieving team sales and service goals.</li><li><b>
Growth &amp; Development:</b> Build a career at Nespresso that reflects who you are, supported by strong training programs that empower you to own your professional growth.</li><li><b>
Caring Culture:</b> Be part of a supportive, collaborative culture that inspires you to do your best while being part of a team that feels as welcoming and energizing as a fresh cup of coffee.</li><li><b>
Purposeful Work:</b> As a B Corp, we view coffee as a force for good. Enjoy work that makes a positive impact on people and the planet.</li></ul><p></p><p><b><br>
WHAT WE OFFER:</b></p><p></p><p><br>
Nespresso offers retail employees performance-based incentives and a comprehensive total rewards package, including:</p><ul><li>
A free Nespresso machine and coffee product allowance</li><li>
401k with company match</li><li>
Educational reimbursement</li><li>
Health and mental wellness programs</li><li>
DE&amp;I resource groups</li><li>
Commuter benefits</li><li>
Pet adoption reimbursement</li><li>
Employee recognition program</li><li>
Discounts at over 2,000 companies</li></ul><p></p><p><i><br>
(Incentives and/or benefit packages may vary depending on the position.)</i></p><p></p><p><b><br>
WHAT YOU WILL BE DOING:</b></p><ul><li><b>
Operations and Inventory Management</b>: Partner with the Boutique Manager and Assistant Manager to ensure adherence to Retail Operations Procedures and Best Practices. This includes implementing safety protocols, managing cash operations, and overseeing stock and inventory management. You will be responsible for maintaining accurate inventory levels, processing shipments, and ensuring the proper handling of damaged or defective products.</li><li><b>
IT Systems Management</b>: Ensure that all technological systems function correctly by troubleshooting issues and managing IT support tickets. You will oversee the racking system and ensure that all equipment is operational, facilitating smooth back-of-house operations.</li><li><b>
Store Services</b>: You will maintain, teach and train employees on the coffee roaster, engraver, and the tasting bar.</li><li><b>
Omni Services Coordination</b>: Manage the fulfillment of customer orders, including same-day delivery and online in-store pickups, ensuring that all services are executed efficiently and to the highest standards.</li><li><b>
Operational Efficiencies</b>: Continuously identify areas for improvement within operations to enhance efficiency, productivity, and customer satisfaction. You will implement Total Quality Management (TQM) principles while adhering to safety protocols.</li><li><b>
Compliance Oversight</b>: Ensure full compliance with health, safety, and environmental policies by conducting regular audits, inspections, and maintenance checks. You will lead initiatives to promote a safety-conscious culture and ensure that all employees are certified in Food Safety and CPR as per local regulations.</li><li><b>
Team Leadership and Development</b>: Guide, support, and coach the back-of-house team of 2, to deliver exceptional customer experience through adherence to operational standards. You will also step in as the Manager on Duty (MOD) for front-of-house operations, assisting on the sales floor as needed and driving both employee and customer experiences.</li><li><b>
General Support</b>: Assist the leadership team with various projects and tasks as business needs arise, contributing to the overall success of the boutique.</li></ul><p></p><p><b><br>
WHAT YOU WILL BRING:</b></p><ul><li>
High School Diploma or GED required</li><li>
3+ years&rsquo; experience in retail or customer service industry related profession</li><li>
Experience in operations or back of house preferred</li><li>
Proven ability to effectively lead and influence people; leadership experience preferred</li><li>
Process and detail oriented with a systematic approach to work</li><li>
You will be an analytical problem solver; capable of identifying areas of inefficiency and creating solutions</li><li>
Availability to work open and closing shifts, weekends, and holidays</li><li>
Able to travel up to 10% for required meetings or training</li></ul><p></p><p><b><br>
PREFERED ADDITIONAL EXPERIENCE:</b></p><ul><li>
1+ years previous experience in an Operations Lead or Manager role</li><li>
Experience directly supervising a team of 2+ employees</li><li>
Ability to work on the sales floor on weekends and as needed during the week</li><li>
Prior experience successfully streamlining operational and organizational processes</li><li>
Highly tech savvy with MS Office, Adobe, and AI tools</li></ul><p></p><p><b><br>
The approximate pay range for this position is $60K - $65K/year plus annual bonus eligibility. </b><b><i>Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.</i></b></p><p></p><p><br>
It is our business imperative to remain a very inclusive workplace.<br>
<br>
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestl&eacute;. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestl&eacute; seeks such skilled and qualified individuals to share our mission where you&rsquo;ll join a cohort of others who have chosen to call Nestl&eacute; home.<br>
<br>
Nestl&eacute; Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.<br>
<br>
This position is not eligible for Visa Sponsorship.<br>
<br>
Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.</p><p></p><p><br>
Job Requisition: 397578</p></div>

Retail Operations Assistant Manager - Century City

Joyland (Pvt) Ltd

<p>One of the organization is looking for Operations Manager</p><p>Industry: Amusement Sector (Retail Sector Mandatory Experience Required)</p><p>Location: Lahore</p><p>Qualification: Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration or relevant field</p><p>Experience: Minimum 5&ndash;8 years of proven experience in Retail Operations</p><p>Salary: 180k-200k</p><p>Job Description:</p><ul><li>Oversee day-to-day retail operations across entity</li><li>Ensure achievement of sales targets and profitability goals</li><li>Monitor KPIs, sales performance, shrinkage, and inventory control</li><li>Develop and implement SOPs to improve operational efficiency</li><li>Lead, train, and manage store managers and operational staff</li><li>Ensure compliance with company policies and regulatory standards</li><li>Maintain high standards of customer service and brand image</li><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration or relevant field</li></ul><p>Preferred Skills</p><ul><li>Experience managing multiple retail outlets</li><li>Strong understanding of customer behavior in retail environment</li><li>Ability to work under pressure and meet deadlines</li></ul><p>If you have a passion for retail operations and a track record of driving performance and efficiency we encourage you to app Apply now at arisha.naveed@joyland.com or WhatsApp at 03488801506 and be a part of a dynamic and growing organization!</p><p>Pay: Rs180,000.00 - Rs200,000.00 per month</p><p>Work Location: In person</p>

Operations Manager

Belco Chocolates

<p>Belco Chocolates is looking for an experienced <b>LMT Manager</b> to handle modern trade operations, manage key retail accounts, and drive sales growth across supermarkets and retail chains.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage relationships with modern trade outlets (supermarkets, marts, retail chains)</li><li>Ensure product availability and visibility in stores</li><li>Achieve sales targets and expand LMT business</li><li>Coordinate with supply chain, warehouse, and production teams</li><li>Monitor stock levels and ensure timely replenishment</li><li>Handle promotions, display execution, and merchandising activities</li><li>Supervise LMT riders and field staff</li><li>Prepare sales reports and performance analysis</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field</li><li>3&ndash;5 years of experience in FMCG / Modern Trade</li><li>Strong communication and negotiation skills</li><li>Good knowledge of Karachi market and retail chains</li><li>Leadership and team management skills</li></ul><p><b>Job Type:</b> Full-time</p><p>Job Type: Full-time</p><p>Pay: Rs35,000.00 - Rs45,000.00 per month</p><p>Work Location: In person</p>

LMT Manager

Landmark Group

To take ownership and effectively manage functional operations of our stores.
<br><div><div>Customer Satisfaction
</div><div>To take ownership and effectively deal with customer requests, queries and complaints and take necessary action from feedback
</div><div>Ensure all customer orders are dealt with immediately and correct procedures followed for dealing with customer orders and to take corrective actions wherever required.<br>
</div><div></div><br>
<div>Stock Levels and Event Calendar
</div><div>Prepare and participate in the preparation of sales budgets for discussion with the CM
</div><div>Ensure prompt and effective replenishing of merchandise in-store
</div><div>Ensure effective space utilization
</div><div>Review and effectively deal with slow lines and end of ranges and implement necessary action
</div><div>Ensure Stock levels are sufficient for major events
</div><div>Ensure all sales, promotions are planned effectively, executed and promptly and maintained professionally
</div><div>Review and analyze stock and sales reports monitoring over- and under stocks, suggesting corrective action to be taken by the CM
</div><div>Coordinate with the Mall management for promotional activities<br>
</div><div></div><br>
<div>Reporting and Competitor Activity
</div><div>Submit brief Monthly reports to the CM covering all aspects of:
</div><div>Sales performance
</div><div>Stock positions and concerns
</div><div>Special events and promotions
</div><div>Staff movement &amp; issues
</div><div>Conduct competitor shopping and Providing monthly feedback on competitor and event activities<br>
</div><div></div><br>
<div>Merchandising, Shop keeping And Store Standards
</div><div>Maintain a detailed knowledge of the section merchandise, ensuring promotions and fast selling lines are featured.
</div><div>To ensure all products are price tagged and bar-coded before display
</div><div>To maintain hygiene &amp; cleanliness for store inclusive of any back areas<br>
</div><div></div><br>
<div>Human Resources &amp; Daily Stores Operation
</div><div>Effective time management of self and subordinates
</div><div>To plan the monthly staff rotation of the store
</div><div>Identify store training requirements and conduct relevant training
</div><div>Dealing with staff related administrative issues.
</div><div>Ensure all disciplinary procedures and staff movements are directed through the CM.
</div><div>Assist with creation of an environment which conducive to a high store morale
</div><div>To ensure staff accommodation.<br>
</div><div></div><br>
<div>Daily Store Operations
</div><div>Functional operations in stores
</div><div>Ensure random pricing checks on products to be completed in time
</div><div>Minimize shrinkage in line with targets, and implementation of SLAP
</div><div>Theft policy and procedure
</div><div>Implementation to Health &amp; Safety regulations and maintain a safe working environment.</div></div>
<br>At least 5 years of work experience in fashion retail on a Store Manager role, Bachelor&rsquo;s Degree
<br><div><p>Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
</p><p>Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
</p><p>We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.</p></div>
<br><div><div><p>Max Fashion is a prominent retail brand based in Dubai, is part of the Landmark Group, a renowned retail conglomerate in the Middle East.
</p></div><div><p>Launched in 2004 in the UAE, Max caters to both the value conscious and fashion savvy consumers - offering clothing and accessories for women, men and children along with footwear, accessories, toys and home d&eacute;cor.
</p></div><div><p>The brand offers an inspiring and shopper friendly experience for its consumers every day. The range of clothing and accessories are designed in-house and marketed to a very widespread demographic across the Middle East and GCC. Max also offers an Omni-Channel proposition for the customers through stores and online shopping platform.
</p></div><div><p>Max Fashion is well-regarded for its blend of style, value, and convenience, making it a popular choice for fashion-conscious shoppers in Dubai and beyond. It has also made a strong presence in India and South East Asia. Our team is passionate about empowering creativity and fostering innovation. We believe in nurturing a dynamic and inclusive work environment that encourages continuous learning and values diverse perspectives, thereby achieving collective success.
</p></div><div><p>With a commitment to Landmark Group values, we are dedicated to making a meaningful impact on our customers, employees, and the community at large.</p></div></div>

Assistant Store Manager (Max)

Deliveroo

<div><p>ODC Area Manager
</p><p>Deliveroo is on a mission to change the way that people shop and eat. We want to be the platform that people turn to whenever they think about food or groceries. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our HOP, Grocery, Editions, Signature &amp; Plus businesses.</p><p>
We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!</p><p></p><p><b>
Deliveroo ODG</b></p><p></p><p>
Deliveroo ODG is a key part of Deliveroo&rsquo;s speedy grocery delivery service. Our mission is to deliver groceries to customers around the world in as little as 15 minutes - from the weekly shop to a last-minute dinner party or a late-night snack. Working with trusted grocers, ODG promises to bring customers the very best products with speed and accuracy.</p><p></p><p>
The team behind Deliveroo ODG are building partnerships with key grocery partners across the UAE to launch a combination of picker and non-picker sites. Picker sites are sites where all Deliveroo orders are fulfilled by experts who have been specially trained to manage the operations efficiently as well as pick and pack orders in record time.</p><p></p><p>
We&rsquo;re looking for people with exceptional drive and entrepreneurial spirit to join the team at Deliveroo ODG. Hungry to win? This is an exciting time to join the Deliveroo ODG team within the broader Deliveroo organisation - we&rsquo;re only just getting started!</p><p></p><p><b>
The Role</b></p><p></p><p>
The Area Manager is a pivotal leader responsible for remote Live Operations (Live Ops) support for third-party ODC partners and overseeing the performance and growth of the Retail category (including non-food and pharmacy partners). This role focuses on optimizing operational execution, specifically by driving down Rejections and cancellations (CxL) for all retail partners. They are responsible for managing a dedicated team for Live Ops and Retail, fostering strong relationships with the Commercial Retail team, and leading strategic initiatives and projects, such as seasonal campaigns like Valentine's Day activations.</p><p></p><p><b>
Key Responsibilities:</b></p><ul><li><p>
Create and implement systems to drive performance across ODC</p></li><li><p>
Lead and manage the dedicated Live Operations and Retail team, providing remote operational support for third-party ODC/ODG partners and driving performance improvements across the retail vertical.</p></li><li><p>
Take direct accountability for driving customer experience across retail partners by implementing, monitoring, and optimizing operational workflows, SOPs, and escalation processes.</p></li><li><p>
Own the relationship and strategic alignment with the Commercial Retail Team, translating commercial goals into operational priorities and driving joint initiatives across third-party (3P) operations.</p></li><li><p>
Lead and execute strategic projects and initiatives in the retail space, including seasonal activations like Valentine's Day, ensuring operational readiness, successful execution, and post-launch analysis.</p></li><li><p>
Design and scale operational frameworks and SOPs for Live Ops and Retail, focusing on service quality, efficiency, and customer satisfaction metrics.</p></li><li><p>
Drive root cause analysis and incident management for SLA breaches, Rejections, and operational failures&mdash;ensuring timely corrective actions and robust long-term solutions.</p></li><li><p>
Ensure third-party partners meet all service level agreements (SLAs), key performance indicators (KPIs), and contractual compliance standards.</p></li><li><p>
Collaborate cross-functionally with Tech, Product, and Partner teams to optimize order flows, conversion, availability, and accuracy for retail categories.</p></li><li><p>
Manage vendor onboarding and integration processes, including stock file syncing, tech integrations, and partner system alignment.</p></li><li><p>
Implement dashboards and analytics tools to monitor key performance drivers: order accuracy, availability, Rejections (CxL), and overall team productivity.</p></li><li><p>
Support regional knowledge sharing and the scaling of best practices across different markets.Design and scale operational workflows, SOPs, picker performance frameworks, escalation processes, and incentive/coaching models.</p></li></ul><p></p><p><b>
Core Competencies:</b></p><p></p><ul><li><p>
Live Operations &amp; Remote Retail Operations Leadership</p></li><li><p>
CxL &amp; Rejection Management</p></li><li><p>
Team Leadership &amp; Development</p></li><li><p>
Process Design &amp; Scaling</p></li><li><p>
Strategic Project Management (e.g., Seasonal Activations)</p></li><li><p>
Commercial Relationship Management</p></li><li><p>
KPI Analytics, Dashboarding &amp; Root Cause Analysis</p></li><li><p>
Third-Party (3P) Vendor Management &amp; Compliance</p></li></ul><p></p><p><b>
Requirements</b></p><ul><li><p>
Strong leadership and team management skills</p></li><li><p>
Strong analytical skills and a data driven approach</p></li><li><p>
Experience in a management position in Grocery or Retail</p></li><li><p>
Hands-on mentality</p></li><li><p>
Experience in operations management within a fast-paced environment</p></li><li><p>
Good communication skills and a good proficiency in both written and spoken English</p></li><li><p>
Proven ability to manage multiple sites and large teams</p></li><li><p>
Excellent organizational and problem-solving abilities</p></li><li><p>
Data-driven decision-making capability</p></li><li><p>
Ability to motivate and develop a high-performing team</p></li><li><p>
Ability to work on 12 month plans to achieve strategic initiatives, delegating where necessary</p></li><li><p>
Knowledge of grocery retail operations and inventory management</p></li><li><p>
Strong understanding of health and safety regulations</p></li><li><p>
Experience with performance management and setting KPIs</p></li></ul><p></p><p><b>
Workplace &amp; Diversity</b></p><p></p><p>
At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.</p><p>
We believe a great workplace represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.</p></div>

ODC Area Manager

MCM Worldwide

<div>Description:
<p><b>
Associate General Manager</b></p><p>
Our Brand: MCM is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting-edge techniques. Today, through its association with music, art, travel, and technology, MCM embodies the bold, rebellious and aspirational. Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials. Appealing to the 21st Century Global Nomad generation - MCM&rsquo;s millennial and Gen Z audience is genderless, ageless, empowered and unconstrained by rules and boundaries. MCM is currently distributed online and in 650 stores worldwide including Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, Middle East and more. For further information about MCM: www.mcmworldwide.com</p><p><b>
Working with us:</b></p><p>
With a highly collaborative workforce working from offices and stores around the world, MCM established a multinational/multicultural organization. To uphold the culture &amp; value of MCM, we intend to fulfil our corporate social responsibility by implementing the following values and to comply with high degree of legitimacy and ethical standards.</p><p>
Our employees make the best efforts to become high-performing individuals who reflect the diversity of the communities in which we work and live. MCM&rsquo;s commitment to diversity and inclusion includes recruiting and retaining employees from diverse backgrounds and experiences, creating awareness of diversity issues and benefits, and fostering a supportive environment where inclusivity is expected and prioritized. We have zero tolerance in any form of harassment, insultation, ostracization or groundless defamation of any other person. Position Overview:</p><p>
The Assistant General Manager will partner with the General Manager to assist in all functions of an MCM retail location. The Assistant Store Manager will execute the plans and strategies developed by the Store Manager to support the various store functions in relation to sales, operations, talent management, clientele development, and merchandising. They will ensure a positive work environment internally and externally while driving a positive customer experience.</p><p>
Key Responsibilities:</p><ul><li>
Achieve or exceed sales targets including both the top and bottom-line results for the respective location</li><li>
Resolve customer issue trends by investigating problems, developing solutions, preparing reports, and coaching staff on managing similar challenges in the future</li><li>
Training on standard operating procedures; ensure sales associates have the proper understanding of SOPs and the potential impact on the business</li><li>
Monitor inventory planning and maintain proper inventory metrics such as in-stocks, turnover, and flow</li><li>
Maintain loss prevention procedures that minimize unnecessary loss and increase security within receiving at store locations</li><li>
Ongoing review of the retail profit and loss statement to identify opportunities to improve profitability; coach associates on how to improve store and individual performance</li><li>
Analyze and react to the needs of the business, identify top sellers, slow sellers and fulfillment of merchandising strategy</li><li>
Performs store opening and closing procedures in alignment with company standards</li><li>
Regularly review company email and other communication tools to ensure applicable messages are shared with sales associates and to act on those messages in a timely manner Experience &amp; Key Competencies:</li><li>
1 to 3 years of store management experience, fashion brands may be preferred</li><li>
BA or BS degree</li><li>
Experience working with affluent, and luxury brands an asset</li><li>
Experience in maintaining operational excellence in retail stores (payroll, shrink management, inventory management, etc.)</li><li>
Experience with opening new stores and opening and roll-out</li><li>
Proven leadership qualities in developing and mentoring</li><li>
Flagship or high-profile locations and brands</li><li>
Store profit and loss management, payroll and expense management</li></ul>
Requirements:
<p><b>
Experiences:</b></p><p>
Leadership Skills - recruitment and development of talent (associate level)</p><p>
Strong grasp of presenting to groups and managing product knowledge (PK) sessions</p><p>
Solid understanding of retail math and using analytics in a business environment</p><p>
Operations specialist - driving performance through internal KPI's</p><p>
Analytical driver with keen attention to detail</p><p>
Ability to stand for long periods of time and to work retail hours (standard, peak, and holiday)</p><p>
Strong time management and organizational skills, ability to multi-task in a fast-paced environment</p><p>
Strong negotiation skills combined with an adaptable approach to selling</p><p>
Ability to establish and maintain strong interpersonal relationships</p><p>
Excellent communication and interpersonal skills</p><p>
Self-motivated, able to work independently and know when to seek guidance</p><p>
Advanced skills in Microsoft Office; specifically, Word and Excel</p></div>

Assistant General Manager

Philadelphia Visitor Center Corporation

<div><div><div><div><b>Position reports to:</b> Senior Director, Visitor Services
<br>
</div></div><br>
<div><div><b>Location:</b> Philadelphia International Airport, Terminal A-West</div></div><br>
<div><div><b>
Position Type:</b> 40 hours a week, Six Month Temporary Position<br>
<b>Start date:</b> May 1, 2026 <b>End date:</b> January 15, 2027</div></div><br>
<div><div><b>
Salary:</b> $6,000 per month, to be paid out in bi-weekly payroll cycle</div></div><br>
<div><div><b>
Site Hours (subject to change):</b><b> </b>7am - 9 pm Daily;
<br>
<b>Schedule:</b> Split Shifts, Some Weekends and Evenings Required</div></div><br>
<div><div><b>
Position supervises the following staff positions:</b><br>
Visitor Experience Associates</div></div><br>
<br>
<div></div><div><div><b>
Number of subordinates:</b> 4-8</div></div><br>
<br>
<div></div><div><div><b>
Position description:</b><br>
The PHL Visitor Center Manager will lead a busy temporary (6-month) visitor center and Philly-centric gift shop in Terminal A-West of Philadelphia International Airport, greeting millions of travelers during the monumental global tourism events taking place in Philadelphia and across the Commonwealth in 2026.
<br>
<br>
The Visitor Center Manager is responsible for executing all facets of visitor center operations, including staff management, visitor services, and retail sales. Your responsibilities include scheduling and overseeing staff, implementing weekly sales and visitor services targets, merchandising and restocking gift shop, setting team sales goals, directing product curation, managing staff, sourcing, merchandising, and providing world class customer service. Reporting to the Senior Director of Visitor Services, you will establish procedural standards, ensure operational excellence for all retail operations, manage retail processing according to all PHL security standards, and work collaboratively with the PHL Marketplace and Visitor Center team to maximize visitor services and souvenir sales throughout the six-month activation.
<br>
<br>
SKILL PROFILE<ul><li>
Passionate about Philadelphia, hospitality, and curating unforgettable retail experiences
</li><li>5+ years experience in busy retail or hospitality environment</li><li>
2+ years of supervisory or management experience in a retail or sales environment</li><li>
Strong experience in management of part time hospitality staff and retail sales teams</li><li>
Ability to shape customer experience through expert understanding of product and excellence in execution: service, visual merchandising, cultural stewardship, building a welcoming sales &amp; service focused culture</li><li>
Proven track record growing sales in a retail setting</li><li>
Excellent leadership, organizational, presentation, communication, and customer service skills</li><li>
Extremely results-driven mindset&mdash;driven by meeting and exceeding pre-determined sales and cultural metrics.</li><li>
High attention to detail and demonstrated creativity/resourcefulness in problem-solving</li><li>
Able to communicate effectively with management team, guests, partners, and team members</li><li>
Must be able to work extended shifts of 10 hours or more as business dictates</li><li>
Must be flexible with schedule and able to work different shifts (nights, weekends and applicable holidays)</li><li>
Possible job hazards include, but are not limited to; slips, trips, falls, cuts and strains</li><li>
Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift</li><li>
Proficiency in using POS and computer systems</li></ul><br>
RETAIL STORE OPERATIONS<ul><li>
Overall accountability for daily operation of airport visitor center
</li><li>Maintain daily staff check lists to ensure quality standards for cleanliness, merchandise placement, guest engagement, and center operations
</li><li>Lead daily pre-shift staff huddles to set a positive tone and update staff on any changes or news</li><li>
Thoroughly and accurately uses applicable software i., e. (POS system)</li><li>
Ensure that all security, safety and sanitation standards are achieved</li><li>
Responsible for enforcing store policies and procedures</li><li>
Set and achieve planned sales, gross margin, profit and shortage goals.</li><li>
Execute required daily reporting in a timely manner</li><li>
Assist in completing required visitor services reports and compiling information at month end closing</li><li>
Ensure team members adhere to organizational guidelines as stated in team member training manual and employee handbook</li><li>
Hold team accountable for daily responsibilities to deliver great guest service</li><li>
Build and maintain strong relationships with partners, suppliers, colleagues, clients, and guests</li><li>
Regularly obtain feedback from partners and customers to improve operations</li></ul><br>
RETAIL GROWTH &amp; EXPANSION<ul><li>
Executes visitor services engagement opportunities to build brand awareness for Philadelphia and the Commonwealth of PA</li><li>
Perform internal assessments of retail sales performance; communicate progress and assessments on all tactics to the team; maintain a project dashboard; provide early warning on underperforming strategies</li><li>
Continually drives team members to engage visitors and grow sales throughout retail environment</li><li>
Successfully merchandises inventory to drive sales</li></ul><br>
Team<ul><li>
Uses all performance management tools to provide guidance and feedback to team</li><li>
Promotes a cooperative work climate, maximizing productivity and morale</li><li>
Conducts regular scheduled meetings to ensure lines of communication are open between management and team members</li><li>
Interviews, hires, trains and develops team members according to PVCC guidelines</li><li>
Displays a positive attitude towards team members</li></ul><br>
HOURS AND REQUIREMENTS:<ul><li>
Full time exempt, with a variable schedule, depending on the season, schedule and the needs of the organization.</li><li>
Must be willing to work a flexible schedule, including weekends and all U.S. holidays; the Philadelphia Visitor Center Corporation is open 363 days per year (closed Thanksgiving Day and Christmas Day).</li><li>
Regular weekend and holiday availability is required.</li><li>
Must have a valid driver&rsquo;s license with Real ID.</li><li>
Must be able to work on site at the Philadelphia International Airport full time.</li><li>
Must be able to lift 40 lbs.</li><li>
Must be able to stand for long periods of time.</li><li>
Must be availability as early as 5 AM and as late as 10 PM due to variable airport operating hours.</li></ul></div></div></div><br>
<div></div>
<p>
</p><p>t2ShqSHU4p</p></div>

PHL Airport Visitor Center Manager

Search 10000+ Retail operations manager jobs near you this April. New roles added regularly across leading industries. Apply today.