retail operations manager

SAN International Group | مجموعة سان العالمية

<div>
 
 
 Retail Operations ManagerPurpose
 
 
 
 To lead and elevate SAN&rsquo;s brand retail operations across all brands and regions by ensuring every store operates with precision, efficiency, and passion.
 
 
 The Retail Operations Manager drives sales performance, operational excellence, and brand consistency, turning SAN&rsquo;s brand and retail network into a benchmark for lifestyle experiences across the Kingdom.
 
 
 
 
 
 
 Key Responsibilities1. Retail Leadership
 
 
 <ul>
 <li>
 Lead and empower Regional Managers and Store Managers to deliver flawless operations and consistent brand standards across all SAN brands.
 </li>
 <li>
 Translate the corporate retail strategy into clear operational plans and measurable store outcomes.
 </li>
 <li>
 Foster a culture of speed, accountability, and operational excellence throughout the retail network
 </li>
 </ul>
 
 
 2. Sales &amp; Performance Management
 
 
 
 
 
 <ul>
 <li>
 Own the retail sales rhythm and KPIs, traffic, conversion, UPT, ATV, sales per hour &ndash; driving performance improvement across all regions.
 </li>
 <li>
 Review store and regional results regularly, identify performance gaps, and implement corrective actions.
 </li>
 <li>
 Ensure stores are fully prepared and optimized for seasonal peaks, new launches, and promotional periods.
 </li>
 </ul>
 
 
 3. Customer Experience
 
 
 
 
 
 <ul>
 <li>
 Guarantee a seamless and emotionally engaging customer experience that reflects each brand&rsquo;s identity within SAN brands
 </li>
 <li>
 Implement Service Standards and train teams to create memorable in-store moments that drive loyalty and repeat visits.
 </li>
 <li>
 Manage customer feedback loops and follow up on NPS to maintain high service levels.
 </li>
 </ul>
 
 
 4. Operational Excellence
 
 
 
 
 
 <ul>
 <li>
 Develop, implement, and monitor Store Standard Operating Procedures (SOPs) across all locations.
 </li>
 <li>
 Drive daily and weekly store execution excellence: scheduling, cash handling, backroom operations, visual merchandising, and housekeeping.
 </li>
 <li>
 Ensure strict compliance with health &amp; safety, quality, and brand standards.
 </li>
 </ul>
 
 
 5. Retail Excellence &amp; Asset Protection
 
 
 
 
 
 <ul>
 <li>
 Lead the Retail Excellence &amp; Asset Protection function to minimize shrinkage, improve loss prevention compliance, and strengthen operational controls.
 </li>
 <li>
 Build a culture of awareness and ownership around store assets through training and field audits.
 </li>
 <li>
 Monitor audit scores and implement corrective action plans for non-compliance.
 </li>
 </ul>
 
 
 6. Inventory Allocation &amp; Flow
 
 
 
 
 
 <ul>
 <li>
 Partner with the Inventory Allocation &amp; Flow team to balance stock levels and maximize availability across stores and regions.
 </li>
 <li>
 Ensure that product replenishment supports SAN brands' &ldquo;Weekly Newness&rdquo; and fast-fashion model.
 </li>
 <li>
 Review sell-through rates, stock coverage, and transfer plans to avoid stock-outs and slow movers.
 </li>
 </ul>
 
 
 7. People Development &amp; Leadership
 
 
 
 
 
 <ul>
 <li>
 Coach and develop Regional and Store Managers to build a pipeline of future retail leaders.
 </li>
 <li>
 Promote a culture of ownership, empowerment, and continuous learning.
 </li>
 <li>
 Conduct regular training sessions on SOPs, service standards, visual execution, and loss prevention.
 </li>
 </ul>
 
 
 8. OPEX &amp; Cost Control
 
 
 
 
 
 <ul>
 <li>
 Manage controllable expenses (payroll, supplies, utilities, shrinkage) to achieve budget targets and store P&amp;L efficiency.
 </li>
 <li>
 Implement cost-optimization initiatives without compromising customer experience or brand execution.
 </li>
 <li>
 Partner with Finance to track monthly and quarterly performance against operational budgets.
 </li>
 </ul>
 
 
 9. Store Openings &amp; Expansion
 
 
 
 
 
 <ul>
 <li>
 Lead the operational readiness of new store openings, including staffing, stock, visual merchandising, and cash operations.
 </li>
 <li>
 Conduct post-opening reviews to stabilize performance and ensure smooth handover to regional teams.
 </li>
 <li>
 Collaborate with cross-functional teams on refits and expansion plans to support SAN&rsquo;s growth roadmap.
 </li>
 </ul>
 
 
 10. Cross-Functional Collaboration
 
 
 
 
 
 <ul>
 <li>
 Work closely with Commercial, Marketing, Customer Experience, and Supply Chain departments to ensure aligned execution across brands.
 </li>
 <li>
 Translate marketing and campaign plans into in-store actions with zero defect execution.
 </li>
 <li>
 Provide insights and feedback to support data-driven decision-making and trend adaptation.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 SAN Leadership DNA
 
 
 
 
 
 <ul>
 <li>
 
 Lead by Experience:
 
 Start from the floor, inspire through action, not authority.
 </li>
 <li>
 
 Execute with Passion:
 
 Every detail matters because every detail creates the experience.
 </li>
 <li>
 
 Evolve Continuously:
 
 We don&rsquo;t stop at better, we seek what&rsquo;s next.
 </li>
 <li>
 
 Act as One Team:
 
 Different brands, one vision to create an exceptional SAN experience.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Retail Management, or related field.
 </li>
 <li>
 8&ndash;12 years of progressive experience in multi-region retail operations (preferably in fashion or lifestyle).
 </li>
 <li>
 Proven track record in driving sales, improving store execution, and leading large teams.
 </li>
 <li>
 Strong analytical skills with a data-driven decision-making approach.
 </li>
 <li>
 Excellent leadership, communication, and problem-solving skills.
 </li>
 <li>
 Fluent in English and Arabic.
 </li>
 </ul>
 
 
 
 
 
 
</div>

Retail Operations Manager

Guitar Center

<div>Why Guitar Center? Here&rsquo;s just some of the rewards:
For our employees who are musicians we offer the unique opportunity of gig leave&mdash;take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
POSITION OVERVIEW:
 
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.
As our Operations Manager, you will be responsible for leading the team accountable for ensuring that merchandise is properly received, properly stocked, brought to the sales floor, and merchandised according to planograms, promotions, and standards all while creating and nurturing our culture of integrity, inclusion, musical passion, and respect.
A few special characteristics that make our Operations Managers successful:
<ul><li>Delegation: Able to delegate both routine and significant tasks and decisions. Assesses employees' readiness and ability and assigns tasks that are appropriate to their skill level. Follows up as needed and share both responsibility and accountability.
</li><li>Initiative: Able to identify opportunities &amp; issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Interested in learning about the entire business.
</li><li>Interpersonal Communication: Able to communicate through various means (written and verbal) with diverse, individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Able to demonstrate respect to others, surroundings, and self.
</li><li>Organizational Skills: Able to utilize time, energy, and resources to manage priorities, stay on track, and achieve goals. Able to multitask and pay strong attention to detail in a fast paced &amp; high-urgency environment. Able to complete tasks thoroughly in a timely manner. Able to protect assets and people by learning and implementing protocols and complying with guidelines.
</li><li>Performance Management: Able to lead, manage, and mentor others. Able to lead by example and develop the skills and capabilities of direct reports to ensure goals are met. Provides effective positive and constructive feedback.
</li><li>Technology Skills: Able to navigate and learn new technology and retail systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs &amp; expectations.</li>
</ul>As our Operations Manager, you will:
<ul><li>Partner with the Store Manager and other members of the management team to achieve EBITDA, sales, and margin goals</li>
<li>Ensure proper staffing levels within the department including hire and train the operations associates</li>
<li>Assist in training all level of operations associates</li>
<li>Shipping and receiving of gear and other store related items</li>
<li>Warehouse organization and stocking and Maintenance of the facility</li>
<li>Loss prevention and safety, inventory management, cash management, and business reporting</li>
<li>Conduct standardized signage/pricing audits on a weekly basis, ensuring product is merchandised to planogram standards (including POP, SKU, and inventory integrity audits).
</li><li>Driving sales by acting manager in charge when necessary
</li><li>Opening and closing of the store
</li><li>Additional duties as assigned</li>
</ul>Requirements:
<ul><li>3+ years of relevant work experience working in retail or in warehouse setting
</li><li>Valid state driver&rsquo;s license and automotive insurance.
</li><li>Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
</li><li>Must be able to work in a loud environment for 5-8 hours.</li>
<li>Must be able to work weekends, holiday, and evenings.</li>
<li>Must be able to lift up to 50 lbs.</li>
</ul>Preferences:
<ul><li>Associates Degree</li>
<li>Understanding of Guitar Center retail systems and processes</li>
</ul>Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job&#8208;related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1&#8208;818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.</div>

GC Retail Operations Manager Store 762

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 172101
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Retail Operations Manager is responsible for driving strategic retail initiatives and optimizing operational productivity to achieve outstanding revenue growth and exceptional customer service. The role entails providing leadership and guidance to showroom managers and overseeing the commercial development of the business by maintaining high professional retail standards across all showrooms. A strong focus is placed on maximizing sales and profitability, ensuring operational standards, managing people performance, leveraging market intelligence, controlling inventory, ensuring effective visual merchandising, optimizing store space, planning promotions, and facilitating store openings and closures. This position demands a blend of strategic oversight, people management, and execution of retail operations to realize both sales objectives and customer satisfaction.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Sales &amp; Profitability
 
 
 <ul>
 <li>
 Maximize sales productivity by driving KPIs such as Sales per Square Foot, Average Transaction Value (ATV), Conversion Rate, and Upselling.
 </li>
 <li>
 Analyze strengths and weaknesses per store using financial Profit &amp; Loss reports and provide corrective action plans.
 </li>
 <li>
 Deploy sales budgets with showrooms on a monthly basis and manage controllable operating costs within budgetary guidelines.
 </li>
 <li>
 Ensure showroom managers conduct effective communication sessions regarding sales targets and performance.
 </li>
 <li>
 Identify internal and external commercial opportunities within each showroom.
 </li>
 <li>
 Guide showroom managers on effective staff deployment on shop floors.
 </li>
 <li>
 Monitor and manage rosters, leaves, and store rotations to maximize store and staff productivity.
 </li>
 <li>
 Provide support with accurate replenishment plans and monitor stock allocator executions.
 </li>
 <li>
 Drive brand performance on a monthly basis in each location.
 </li>
 <li>
 Propose incentive schemes for frontline teams to motivate and boost sales.
 
 
 </li>
 </ul>
 Retail &amp; Operational Standards
 
 
 <ul>
 <li>
 Inculcate a culture of customer centricity within frontline and reporting teams.
 </li>
 <li>
 Ensure all stores exceed service levels expected by customers and enhance shopping experience.
 </li>
 <li>
 Implement and manage DSES Service Standards, aiming for consistently high scores across stores.
 </li>
 <li>
 Manage customer escalations ensuring customer satisfaction.
 </li>
 <li>
 Ensure adherence to brand visual merchandising standards across showrooms.
 </li>
 <li>
 Manage store operations, backend retail administration, and SOPs for operational efficiency.
 </li>
 <li>
 Ensure data capture and e-receipts targets are met at retail level.
 </li>
 <li>
 Ensure health and safety regulations are followed by showroom managers.
 </li>
 <li>
 Monitor housekeeping standards to maintain professional store image.
 </li>
 <li>
 Ensure stores submit petty cash statements and maintain a monthly maintenance tracker.
 </li>
 <li>
 Coordinate with FM corporate teams for repair and maintenance works.
 </li>
 <li>
 Plan and schedule regular R&amp;M jobs for store visits to complete pending repairs.
 </li>
 <li>
 Formulate and implement strategies for optimizing sales and customer service through initiatives like staff uniforms, in-store music, and fragrances.
 </li>
 <li>
 Ensure strict adherence to SOPs for audit reports.
 </li>
 <li>
 Conduct quarterly retail operations checks.
 
 
 </li>
 </ul>
 People &amp; Performance Management
 
 
 <ul>
 <li>
 Develop retail skills within the team by direction, coaching, and support to achieve targets.
 </li>
 <li>
 Motivate and inspire collaborative, high-performing teams.
 </li>
 <li>
 Optimize MPC planning for sales and operational efficiency within the budget.
 </li>
 <li>
 Collaborate with HRBP for selection and recruitment of diverse talent.
 </li>
 <li>
 Identify training needs and plan annual training calendar in coordination with L&amp;D, HRBP, and BMs.
 </li>
 <li>
 Ensure selling, customer service, and brand trainings are conducted regularly.
 </li>
 <li>
 Manage frontline team performance with mentoring and coaching for commercial understanding.
 </li>
 <li>
 Ensure showroom managers understand their performance and accountabilities.
 </li>
 <li>
 Conduct regular meetings and coaching to enhance team performance.
 </li>
 <li>
 Share and seek feedback from teams for growth plans and management expectations.
 </li>
 <li>
 Plan team activities to boost motivation and teamwork.
 </li>
 <li>
 Formulate a succession plan with management for talent pipeline.
 </li>
 <li>
 Conduct regular performance management of store teams.
 
 
 </li>
 </ul>
 Market Intelligence &amp; Communication
 
 
 <ul>
 <li>
 Provide management with market insight on competition, sales, footprint, and expansions.
 </li>
 <li>
 Liaise with brand managers for implementation of brand strategies at showrooms.
 </li>
 <li>
 Ensure relevant management information is communicated to regional showroom managers.
 </li>
 <li>
 Conduct operational meetings and showroom visits monthly.
 </li>
 <li>
 Ensure showroom managers conduct regular communication meetings with their teams.
 </li>
 <li>
 Coordinate with marketing, finance, logistics, store development, and services for effective operations.
 
 
 </li>
 </ul>
 Stock Management &amp; Inventory Control
 
 
 <ul>
 <li>
 Monitor and control store inventory ensuring regular brand inventories.
 </li>
 <li>
 Maximize stock replenishments through proactive showroom and brand manager relationships.
 </li>
 <li>
 Display and highlight slow-moving stocks and manage stock security SOPs.
 </li>
 <li>
 Ensure zero pilferage in annual inventory audits and control shop floor ageing stocks.
 
 
 </li>
 </ul>
 Visual Merchandising
 
 
 <ul>
 <li>
 Oversee and ensure implementation of brand visual merchandising standards.
 </li>
 <li>
 Implement visual graphics and key merchandise highlights for incremental sales.
 </li>
 <li>
 Monitor seasonal VM plans with budget control.
 
 
 </li>
 </ul>
 Store Space Optimization
 
 
 <ul>
 <li>
 Agree on brand mix and space allocation within showrooms to maximize ROI.
 </li>
 <li>
 Plan space optimization using brand contribution and retail density reports.
 </li>
 <li>
 Review store layouts to maximize sales.
 </li>
 <li>
 Provide guidance and support during setup and merchandising of new showrooms.
 
 
 </li>
 </ul>
 Retail Store Promotions
 
 
 <ul>
 <li>
 Plan retail marketing calendar and seasonal promotions with marketing team.
 </li>
 <li>
 Manage annual sale events with marketing and BM teams.
 </li>
 <li>
 Ensure promotions and campaigns are implemented across all locations.
 </li>
 <li>
 Ensure store teams understand promotion mechanics.
 </li>
 <li>
 Secure ED permits for promotional rollout.
 </li>
 <li>
 Partner with banks, government bodies, and companies for promotions.
 
 
 </li>
 </ul>
 Retail Store Opening, New Projects and Closures
 
 
 <ul>
 <li>
 Prepare IAN documents for Capex approval and ensure timely completion of store projects.
 </li>
 <li>
 Liaise with related teams for store openings and closures.
 </li>
 <li>
 Monitor project expenses to stay within Capex budget.
 
 
 </li>
 </ul>
 Additional Projects
 
 
 <ul>
 <li>
 Manage additional projects such as mega sales, concession store management, CRM implementation, and brand displays according to standards.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Leadership and team management skills with ability to inspire performance.
 </li>
 <li>
 Strategic planning and execution capabilities in retail operations.
 </li>
 <li>
 Strong communication and interpersonal skills for effective stakeholder management.
 </li>
 <li>
 Proficiency in data analysis and use of KPIs for driving sales and performance.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Retail Management, or a related field.
 </li>
 <li>
 Minimum of 5-7 years of experience in retail operations management with experience in team leadership.
 </li>
 <li>
 Proven track record of achieving sales objectives and optimizing operational efficiency in a retail setting.
 </li>
 <li>
 Strong analytical and strategic planning skills with proficiency in financial performance management.
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

Retail Operations Manager - Watches & Jewelry | Retail | Al Futtaim Watches & Jewelry | UAE

Jacked Nutrition

Retail Operations Manager &ndash; Jacked NutritionLocation: Islamabad, Pakistan Job Type: Full-TimeAbout Us: Jacked Nutrition is a leading health and fitness brand dedicated to providing premium supplements, top-tier gym products, and expert nutritional guidance. We&rsquo;re expanding our retail operations and looking for a dynamic Retail Operations Manager to lead our retail network and ensure smooth day-to-day store performance.Key Responsibilities:<ul><li>Oversee the operations of multiple retail outlets to ensure sales targets and operational standards are met.</li><li>Implement effective sales strategies to maximize revenue and profitability.</li><li>Manage store staff, including recruitment, training, and performance monitoring.</li><li>Conduct regular store visits to assess compliance with company policies and merchandising standards.</li><li>Coordinate with supply chain and warehouse teams to maintain optimal stock levels.</li><li>Analyze sales data and prepare performance reports for senior management.</li><li>Ensure a seamless customer experience across all retail channels.</li><li>Proven experience managing multiple retail outlets (6&ndash;7 stores).</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (Master&rsquo;s preferred).</li><li>3&ndash;5 years of experience in retail operations management (preferably in health, fitness, or FMCG industries).</li><li>Strong leadership, communication, and organizational skills.</li><li>Ability to multitask and handle operational challenges efficiently.</li><li>Proficiency in MS Office and ERP systems.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Growth opportunities in a fast-paced, expanding organization.</li><li>Collaborative and health-focused work environment.</li></ul>How to Apply: Interested candidates can apply directly through IndeedJob Type: Full-timeWork Location: In person

Retail Operation Manager

Magnet

<div>
 
 
 Industry:
 
 Fashion Retail
 
 
 
 Location:
 
 Kuwait
 
 
 
 
 
 
 About the Role:
 
 
 
 We&rsquo;re hiring a talented and experienced
 
 Store Manager
 
 to join our retail operations in
 
 Kuwait
 
 . You&rsquo;ll lead a dynamic store team, drive business performance, elevate customer experience, and ensure alignment with brand and operational standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Achieve sales targets and optimize store KPIs (ATV, UPT, Conversion Rate)
 </li>
 <li>
 Manage daily store operations, staffing, scheduling, and team development
 </li>
 <li>
 Ensure stock accuracy, loss prevention, and proper stock replenishment
 </li>
 <li>
 Oversee visual merchandising and store presentation in coordination with VM team
 </li>
 <li>
 Lead by example in delivering top-tier customer service
 </li>
 <li>
 Maintain operational compliance, audit readiness, and cash management
 </li>
 <li>
 Collaborate with logistics, HR, finance, and product teams to ensure operational efficiency
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 3+ years of experience as a Store Manager in fashion retail
 </li>
 <li>
 Strong leadership, team development, and performance management skills
 </li>
 <li>
 Commercially driven with excellent understanding of retail metrics
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, or related field
 </li>
 <li>
 Fluent in both Arabic and English
 </li>
 <li>
 Proficient in MS Office and POS systems
 </li>
 <li>
 Willing to relocate to Kuwait
 </li>
 </ul>
</div>

Store Manager – Fashion Retail | Kuwait

Apparel Group

<div>
 
 Job Description
 
 
 
 Position Objective:
 
 
 The objective of the Cluster Manager role is to oversee the operations and financial performance of a smaller group of retail stores for a particular brand within a designated area in a country. This includes driving sales growth, ensuring exceptional customer service, managing and developing store teams, and maintaining compliance with company standards. The role requires market analysis, financial oversight, and effective communication with the Area Sales Manager and brand teams to optimize store performance, manage inventory, and execute promotional and marketing campaigns in stores to achieve business objectives.
 
 
 
 Key Responsibility:
 
 
 
 
 Operations Management
 
 
 
 <ul>
 <li>
 Oversee the daily operations of a smaller group of retail stores within a designated area for a specific brand, ensuring smooth and efficient functioning.
 </li>
 <li>
 Audit store operations and facilities regularly to ensure compliance with company standards, policies, and procedures, focusing on productivity, efficiency, safety, and security.
 </li>
 <li>
 Direct the opening of new stores within the cluster by coordinating resources such as staff, merchandise, and logistics; manage the closing of existing stores as necessary.
 </li>
 <li>
 Adhere to and enforce Company SOPs, policies, procedures, and loss prevention audit guidelines in all assigned stores. Implement corrective actions to address any non-compliance issues.
 </li>
 <li>
 Oversee the implementation and consistent execution of Visual Merchandising guidelines across all stores in the cluster.
 
 
 </li>
 </ul>
 
 Sales &amp; Financial Management
 
 
 
 <ul>
 <li>
 Monitor and analyze sales performance by comparing actual sales against weekly targets, previous year&rsquo;s performance, and projections. Take corrective actions in coordination with other departments.
 </li>
 <li>
 Set sales targets for stores within the cluster to maximize profitability, taking into account market conditions and store-specific factors.
 </li>
 <li>
 Review and monitor stock level reports, coordinating with the brand team to ensure optimal inventory levels are maintained.
 </li>
 <li>
 Monitor inventory movement and take necessary actions to minimize shrinkage and optimize stock turnover.
 
 
 </li>
 </ul>
 
 Customer Experience
 
 
 
 <ul>
 <li>
 Ensure exceptional customer service across all stores by coaching store teams and setting high service standards.
 </li>
 <li>
 Maintain and enhance the standards of customer service within the cluster, regularly assessing and improving the customer experience.
 </li>
 <li>
 Address customer inquiries and concerns promptly, striving to exceed customer expectations.
 
 
 </li>
 </ul>
 
 Team Management &amp; Development
 
 
 
 <ul>
 <li>
 Recruit, train, and develop staff on sales techniques, customer service, teamwork, and brand-specific requirements.
 </li>
 <li>
 Evaluate the performance of store employees annually, promoting open communication through regular coaching and motivation.
 </li>
 <li>
 Schedule and conduct regular staff meetings to communicate goals, performance expectations, and provide constructive feedback.
 </li>
 <li>
 Monitor and manage staff scheduling and leave approvals for store managers, ensuring adequate coverage and efficient operation.
 
 
 </li>
 </ul>
 
 Market Analysis &amp; Strategy
 
 
 
 <ul>
 <li>
 Utilize market insights to identify opportunities for growth and adapt store strategies accordingly within the cluster.
 </li>
 <li>
 Stay informed about market trends, consumer behavior, and competitor activities specific to the assigned brand and area.
 
 
 </li>
 </ul>
 
 Communication &amp; Reporting
 
 
 
 <ul>
 <li>
 Communicate business drivers, merchandise issues, and other relevant information to the Area Sales Manager, Retail Operations Manager, and other key stakeholders.
 </li>
 <li>
 Prepare and present regular reports on store performance, including successes, challenges, and recommendations for improvement.
 
 
 </li>
 </ul>
 
 Desired Experience:
 
 
 
 The ideal candidate should have 4-5 years of experience in retail management, with at least 2-3 years in a multi-store management role, such as multi-unit store manager. Proven track record of successfully overseeing multiple retail stores, particularly in the fashion or related industries.
 
 
 
 About Us
 
 
 
 &ldquo;Apparel Group is a global fashion and lifestyle retail conglomerate residing at the crossroads of the modern economy &ndash; Dubai, United Arab Emirates. Today, the Apparel Group caters to thousands of eager shoppers through its more than 1750+ stores and 75+ brands across all platforms employing 17,000 multicultural staff covering four continents.
 
 
 Apparel group has carved its strong presence not only in the UAE, Kuwait, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Singapore, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines. Also, Apparel Group provides customers the experience of shopping from the comfort of their own home with ease and convenience via our E-Commerce site 6thStreet.com
 
 
 Apparel Group Operates Brands from around the world, originating from USA, Canada, Europe, Australia, Asia and include leading names in Fashion, Footwear &amp; Lifestyle such as Tommy Hilfiger, Charles &amp; Keith, Skechers, Aldo, Nine West, Aeropostale, Jamie&rsquo;s Italian to name a few and other key brands include Tim Hortons, Cold Stone Creamery, Inglot, Rituals etc..
 
 
 The Apparel Group owes its amazing growth to the vision and guidance of its dynamic Chairman, Nilesh Ved, who has taken the company from strength to strength since its inception in the last two decades.&rdquo;
</div>

Cluster Manager

Newleap Nestor LLP

Industry: Retail / FMCG / Multi-store Chain Experience: 5&ndash;8 years ( prior in retail store operations preffered ) Education: MBA in Retail Management / Operations Management (preferred) Reporting To: Director &ndash; OperationsAbout the RoleWe are seeking a proactive Manager &ndash; Operations to work closely with the Director of Operations in driving key business initiatives, managing pilot projects, and improving operational efficiency across stores and supply chain functions. This role suits professionals with a retail operations or business strategy background who can blend analytical insight with hands-on execution.Candidate Profile<ul><li>Experience: 5&ndash;8 years as Assistant to the directors' role/manager, founders' office / executive assistant, business operations role /retail operations, business projects / operations excellence.</li><li>Industry Preference: Organized retail, FMCG, consumer durables, or multi-store chain.</li><li>Skills:</li><li>Strong coordination and execution ability</li><li>Excellent analytical and reporting skills (Excel, PowerPoint)</li><li>Exposure to project management / process improvement tools</li><li>Comfortable interfacing with CXO-level leadership</li><li>Good business acumen and ownership mindset</li></ul>Key Responsibilities<ul><li>Act as the operations link between the Director&rsquo;s Office and business functions (store ops, procurement, logistics, HR, finance).</li><li>Manage and track key operational and pilot projects, ensuring timely completion and measurable outcomes.</li><li>Prepare and present operations dashboards, MIS, and analytical reports for management reviews.</li><li>Support process improvement and standardization initiatives across stores and regions.</li><li>Coordinate and monitor store rollout projects, vendor evaluations, and efficiency programs.</li><li>Follow up on action items from management meetings and ensure inter-departmental closure.</li><li>Conduct operational research, benchmarking, and documentation for decision support.</li></ul>Key Performance Indicators<ul><li>% of projects delivered on time and within budget</li><li>Process efficiency / cost improvement achieved (%)</li><li>Accuracy and timeliness of MIS reporting</li><li>Adherence to operational and budgetary KPIs</li><li>Pilot project ROI or scalability rate</li></ul>Job Types: Full-time, PermanentPay: &#8377;600,000.00 - &#8377;800,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Manager – Operations (Director’s Office)

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