retail operations specialist

Petra Brands

<div>Company: Petra Brands
Location: Phase 8 DHA, Lahore
Position Type: Full-Time
Timings: 4 PM - 1 AM PKT / 5 PM - 2 AM PKT
Reports to: Operation Manager
About Petra Brands:
Petra Brands is a dynamic and innovative consumer products company that manages a diverse portfolio of brands, including House of Party, Fomin Soap, Golden Era Body, Everymood and Soul Mama Stationery. We specialize in creating unique and memorable consumer packaged goods (CPG) in the party, craft, beauty, personal care, and lifestyle sectors.
Our mission is to deliver products that spark creativity, celebration, and connection &mdash; crafting experiences that evoke emotion, memories, and a sense of place through captivating brand identities and thoughtful packaging.
About The Role:
We&rsquo;re looking for a Retail Operations Specialist to support our vendor/retailer setup and operational workflows. This role plays a key part in ensuring accurate product data, smooth PO management, proper documentation control, and timely coordination with retailers. The ideal candidate will be detail-oriented, proactive, and highly organized, with strong communication skills and an operational mindset.
Role Responsibilities:
1. Vendor/Retailer Setup<ul><li>
Manage end-to-end vendor/retailer onboarding, ensuring all documentation, system entries, and approvals are accurate and timely.</li><li>
Ensure compliance with internal policies and retailer requirements.</li></ul>
2. Purchase Order (PO) Management<ul><li>
Review, and track POs, ensuring SKU names, product data, and details are correct before submission.</li><li>
Follow up with vendors/retailers to ensure timely confirmations, deliveries, and issue resolution</li></ul>
3. Data &amp; Document Control<ul><li>
Maintain and update ClickUp, CRM, shared trackers, databases, and internal documentation.</li><li>
Own ongoing ClickUp and CRM maintenance to ensure accurate pipeline visibility, retailer records, and operational tracking.</li><li>
Ensure all product information, records, and files are current and error-free.</li></ul>
4. Retailer Deadline &amp; Calendar Management<ul><li>
Maintain retailer review calendars and ensure buyers are notified at least two weeks before review periods.</li><li>
Track internal deadlines to ensure teams meet retailer timelines.</li><li>
Provide operational support to Account Managers and Sales teams by coordinating retailer requirements, documentation, and follow-ups.</li></ul>
5. Cross-Functional Management<ul><li>
Work closely with Finance, Logistics, Design, and Business Development teams to ensure alignment on deliverables.</li><li>
Support cross-team communication for any retailer or product-related updates</li></ul>
6. Communication &amp; Vendor Support<ul><li>
Act as a point of contact for vendors/retailers, resolving operational queries quickly.</li><li>
Provide clear updates to internal teams on status, risks, or required actions.</li></ul>
7. Compliance &amp; Documentation<ul><li>
Prepare and submit retailer/vendor-required forms, certificates, and documentation.</li><li>
Ensure all compliance items are submitted accurately and on schedule.</li></ul>
8. Process Involvement<ul><li>
Identify gaps in vendor setup, documentation, and PO workflows, and recommend improvements.</li><li>
Support standardizing processes to reduce errors and improve turnaround time.</li></ul>
9. Reporting &amp; Insights<ul><li>
Generate basic weekly reports on POs, deadlines, and vendor status for leadership review.</li><li>
Highlight delays, bottlenecks, or data inconsistencies for timely corrective action.</li></ul>
10. Samples &amp; Operational Support<ul><li>
Manage sample booking and tracking, ensuring timely preparation, dispatch, and status updates for retailer and sales requirements.</li><li>
Coordinate internally to ensure samples align with retailer timelines and account priorities.</li></ul>
What We&rsquo;re Looking For:<ul><li>
Strong experience in operations, retail coordination, or administrative support roles.</li><li>
Proficient in Excel with strong command of formulas, data analysis, and dashboard creation</li><li>
Strong organizational skills with high attention to detail and accuracy in documentation and data management.</li><li>
Excellent communication and collaboration skills.</li><li>
Ability to manage multiple tasks, timelines, and priorities in a fast-paced environment.</li><li>
Proactive and problem-solving mindset with a willingness to improve processes and take ownership of tasks.</li></ul>
We Offer:<ul><li>
A chance to work with the exciting Party &amp; Craft brands in a rapidly growing global company.</li><li>
An opportunity to express creativity and innovation through product and brand storytelling.</li><li>
Career growth and professional development support.</li><li>
Competitive compensation with performance-based bonuses.</li><li>
A collaborative and supportive workplace culture that celebrates creativity.</li></ul></div>

Retail Operations Specialist

Ready To Run

SHOPIFY POS EXPERT(Operations and Training; No Development)We are seeking an experienced Shopify POS Expert to support in‑store setup, workflow validation, hardware testing, and staff readiness for a retail store moving to Shopify. This role requires hands‑on, in‑store collaboration to ensure our POS environment is fully functional, efficient, and aligned with real retail operations.POS SetUp/Process Workflows:<ul><li>Assist with POS Setup, Validation &amp; Troubleshooting</li><li>Validate full Shopify POS setup with the store manager</li><li>Walk through backup payment workflows</li><li>Test and confirm offline mode functionality</li><li>Configure and perform hardware troubleshooting</li><li>Validate receipt printer, barcode scanner, and card reader performance</li><li>Conduct inventory adjustment workflows</li><li>Walk through refund and exchange scenarios end‑to‑end</li><li>Walk‑through of receiving store merchandise, including proper intake, tagging, and syncing to Shopify inventory</li></ul>Facilitated Training:<ul><li>Ability to provide clear documentation, quick‑reference guides, or SOPs</li><li>Ability to run staff training sessions (group and 1:1) of process workflows needed to perform job functions</li></ul>Required Skill Set:<ul><li>Proven experience with Shopify POS (not just online store development)</li><li>Familiarity with Shopify POS Pro features and configuration</li><li>Strong understanding of retail operations, preferably footwear/apparel</li><li>Strong understanding of retail workflows and omnichannel operations</li><li>Comfort with hardware setup, troubleshooting, and in‑store testing</li><li>Clear communication and ability to collaborate with store leadership</li></ul>Pay: $25.67 - $37.50 per hourWork Location: In person

Contract / Temporary / Project‑Based

Cub Foods

<div><div>Purpose:

The Operations Specialist is a certified Subject Matter Expert (SME) responsible for mastering all tools, applications, and processes within their assigned department(s). This expertise enables them to effectively train and develop Department Managers and Store Directors. The Operations Specialist is accountable for maintaining Department Standards and overseeing P&amp;L performance for the department(s) they supervise. Key responsibilities include ensuring displays and sections are fully stocked, fresh, clean, well-signed, and in alignment with the Marketing and Merchandising plans set by the Corporate Team. Additionally, the Operations Specialist is responsible for building departmental bench strength to support internal promotions and openings. In partnership with the Store Director, the Operations Specialist ensures that all company standards and policies are adhered to.

What does it mean to be part of Cub Foods?

Being part of CUB Foods means contributing to a community‑focused team that delivers great service, fresh products, and a dependable shopping experience for every customer.

Responsibilities:
<ul>
<li>Subject Matter Expertise: Serve as the certified Subject Matter Expert (SME) in all aspects of department operations, ensuring proficiency in tools, applications, and processes.</li>
<li>
Training &amp; Development: Spend 80% or more of the work week in stores to train, develop, and mentor Department Managers and staff, enhancing their skills and capabilities.</li>
<li>
Department Standards Compliance: Ensure department standards are consistently met to maximize sales and profitability, including maintaining full, conditioned, fresh, clean, and well-signed displays and sections, all while adhering to the Marketing and Merchandising plans provided by the Corporate Team.</li>
<li>
Identify &amp; Address Training Gaps: Proactively identify training and knowledge gaps within the team and leverage expertise to close them.</li>
<li>
Feedback on Department Performance: Provide consistent, actionable feedback on department presentation, cleanliness, and compliance with company policies, procedures, and standards.</li>
<li>
Staffing &amp; Guidance: Monitor department staffing levels, offering guidance to the Store Director and District Manager on staffing needs and requirements.</li>
<li>
Communication: Provide clear, concise communication to store associates and leadership regarding department requirements and respond to team questions and concerns in a timely manner.</li>
<li>
Merchandising Implementation: Guide the implementation of new merchandising programs and strategies, ensuring store teams have all required information and are executing as directed.</li>
</ul>
Other Responsibilities:
<ul>
<li>Competitor Monitoring: Regularly monitor competitor activities and report findings back to the Corporate Teams.</li>
<li>
Marketing &amp; Merchandising Input: Offer fact-based input on marketing and merchandising strategies to Corporate Teams.</li>
<li>
Store Openings &amp; Remodels: Assist with opening, closing, and remodeling stores as needed, ensuring smooth transitions and operational readiness.</li>
<li>
Expense Monitoring &amp; Budget Adherence: Monitor expenses across departments and provide guidance to ensure stores meet budgetary goals.</li>
<li>
Shrink Mitigation: Ensure proper handling of products and implement effective shrink reduction strategies to minimize unnecessary shrinkage.</li>
<li>
Workflow Optimization: Establish and maintain efficient workflows across all department areas, including Coolers, Freezers, Storage Areas, Backrooms, and Production Areas.</li>
</ul>
Job Requirements:/ Education/ Certifications/Experience:
<ul>
<li>Bachelor's degree in business preferred.</li>
<li>
Previous Department Manager and/or Store Director experience preferred.</li>
<li>
Strong written and verbal communication skills, with the ability to interact effectively with diverse groups of individuals.</li>
<li>
A marketing-oriented mindset, coupled with strong analytical and problem-solving abilities.</li>
<li>
Proficient in basic mathematical analysis to support decision-making.</li>
<li>
Proven leadership skills, with the ability to inspire, guide, and motivate teams.</li>
<li>
Capable of setting clear objectives, providing follow-up, and holding Department Managers and Associates accountable to achieve organizational goals.</li>
</ul>
Work Environment:

Hybrid Role: This position follows a hybrid schedule working in office () days per week. The acceptable split between onsite and remote work is determined by the manager. Hybrid associates may choose to work from an office on a more frequent basis than required.
Travel: There may be 80% of travel with this role.

Physical Environment
<ul>
<li>Most work is performed in a temperature-controlled office environment.</li>
<li>
Incumbent may sit for long periods of time at a desk or computer terminal.</li>
<li>
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.</li>
<li>
Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.</li>
<li>
Stooping, bending, twisting, and reaching may be required in the completion of job duties.</li>
</ul>
The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties, and skills required of personnel so classified may vary within each department and/or location.

Cub is Minnesota's local grocery store, offering the best produce in town, a full selection of meat and seafood, deli and bakery favorites, pet food, gift cards and flowers, a full pharmacy and liquor stores nearby. Cub has been delivering great value and supporting the community for over 50 years.

Benefits: Medical, Dental, Vision, Competitive 401k, Flexible PTO or Competitive PTO plan, mentorship program/developmental opportunities, other benefits applicable to specific role.
</div>UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor.
Compensation:
UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.
Benefits:
For Washington positions (or positions that may be performed remotely from Washington), https://www.unfi.com/jobs-more-info-wa.html for Washington-specific paid time off details.
Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.
UNFI&rsquo;s compensation, benefits, and paid time off policies are subject to change in the Company&rsquo;s sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.</div>

Operations Sales Specialist Retail- Hybrid, Stillwater, MN

CHS Inc.

<div>CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.<div><div><div><h2 class="jobSectionHeader">
Summary</h2>
</div><div>
Want to make a difference and impact in your local community? Come join CHS, Inc as a Part-Time Grain Operations Specialist in Pipestone, MN today!
Take this opportunity to work with the largest coop in the U.S, while still making an impact in our local communities. Our fun and safe work environment is waiting for you, apply today!</div></div><div><div><h2 class="jobSectionHeader">
Responsibilities</h2>
</div><div><ul><li>As directed, carry out general labor responsibilities promptly and efficiently. Responsibilities may include:</li><li>
Develop and maintain knowledge of the commodities handled at the location and comply with company policy and government regulations pertaining to commodities.</li><li>
Work with customers in a courteous and professional manner.</li><li>
Prepare trucks and railcars for loading/unloading, which may require sampling, loosening large nuts, opening hatches, and attaching and/or detaching flexible hoses.</li><li>
Load and unload agricultural inputs from railcars and/or trucks using heavy or light duty machinery/equipment. May include bulk and or packaged material.</li><li>
Control and monitor all load out functions.</li><li>
Understand and operate automated scale/dump systems.</li><li>
Conduct and properly record daily, weekly and monthly maintenance tasks including but not limited to lubrication of pumps, valves, and loading arms. Inspect in-use equipment looking for seeps and leaks of process equipment.</li><li>
Monitor and maintain quality of inventory (may include blended, bulk or packaged product).</li><li>
Deliver products such as fertilizer, chemical, seed, feed and others to customer sites.</li><li>
Keep all work areas in a clean, orderly and safe condition. Conduct regular housekeeping duties such as sweeping, shoveling, power washing, scraping and cleaning up spills. Complete appropriate record keeping.</li><li>
Perform grounds maintenance including snow removal.</li><li>
Perform warehouse work including driving loader, loading/unloading inventory, forklift operation, and general maintenance.</li><li>
Promptly report any customer complaints, repair or maintenance needs, or safety concerns to supervisor.</li><li>
Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.</li><li>
Follow all company policies, procedures, and safety requirements.</li><li>
Perform other duties as needed or assigned to ensure facility operates smoothly and customers receive excellent customer service.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Minimum Qualifications (required)</h2>
</div><div><ul><li>Knowledge of Operations and/or Business Operations</li><li>
Must meet minimum age requirement</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Qualifications</h2>
</div><div><ul><li>Ability to operate machinery such as loaders, conveyors, tractors, and track mobile</li><li>
Ability to work extended hours during peak seasons to meet business demands</li><li>
High School diploma or GED preferred</li><li>
Agriculture experience preferred</li><li>
Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Physical Requirements</h2>
</div><div><ul><li>Ability to lift 75 pounds</li><li>
Ability to climb rail cars, ladders, stairs, and bins</li><li>
Ability to work in dust and adverse weather conditions and temperatures</li></ul></div></div></div>
CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law. 
Benefits include paid time off and a volunteer day. If eligibility requirements are met, you may participate in 401(k), pension and health insurance, subject to the eligibility requirements for each benefit plan. 
CHS is an Equal Opportunity Employer/Veterans/Disability. 
Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to chscareers@chsinc.com; to verify that the communication is from CHS.</div>

Part-Time Operations Specialist

Fantasia Boutique & Lifestyle Trading Co.

Job Title: Inventory Controller | Stock Controller | Inventory Management Officer | Warehouse Inventory SpecialistAbout the RoleWe are seeking a detail-oriented Inventory / Stock Controller to manage stock accuracy, inventory movement, and warehouse organization for our boutique and retail operations in Kuwait City.This role is ideal for someone who enjoys working with systems, maintaining order, and ensuring smooth product availability across retail and storage locations.Why This Job Is Attractive<ul><li>Stable full-time role in a growing retail business</li><li>Clear career growth into inventory supervisor or operations roles</li><li>Hands-on experience with retail and warehouse systems</li><li>Structured work environment with organized processes</li><li>Opportunity to work with fashion and lifestyle products</li></ul>Key Responsibilities<ul><li>Monitor and maintain accurate inventory records across stock locations</li><li>Track incoming and outgoing stock movements</li><li>Conduct regular stock counts and cycle inventory checks</li><li>Identify discrepancies and report stock variances</li><li>Coordinate with suppliers and internal teams for stock replenishment</li><li>Maintain organized warehouse and storage systems</li><li>Use inventory software or Excel for reporting and updates</li><li>Ensure proper labeling, categorization, and storage of products</li></ul>Requirements<ul><li>Previous experience in inventory, warehouse, or stock control preferred</li><li>Strong attention to detail and accuracy</li><li>Basic computer skills (Excel or inventory systems)</li><li>Ability to work in a structured, fast-paced environment</li><li>Good organizational and time-management skills</li><li>Team player with responsible work attitude</li></ul>About the CompanyFantasia Boutique &amp; Lifestyle Trading Co. is a retail and lifestyle company based in Kuwait City, specializing in fashion, accessories, and curated lifestyle products. We focus on delivering a well-organized retail experience both in-store and through our operational supply chain.Why Work With Us<ul><li>Supportive and structured working environment</li><li>Opportunity to grow within retail operations</li><li>Exposure to fashion retail inventory systems</li><li>Stable employment in an expanding company</li><li>Training provided for systems and processes</li></ul>How to ApplyIf you are organized, reliable, and interested in inventory management within the retail sector, apply now with your CV. Immediate hiring available.Job Type: Full-timePay: KD500.000 - KD1,000.000 per monthWork Location: In person

Inventory Controller

Goodwill Industries Manasota, Inc.

<div>About the Role:
The Learning &amp; Development Specialist plays a critical role in enhancing the skills and knowledge of employees within our locations. This position is responsible for designing, developing, and delivering comprehensive learning solutions that support employee development, succession planning, and engagement. The specialist will leverage various training methodologies, including online and blended learning, to ensure accessibility and effectiveness of training programs. By managing and optimizing Learning Management Systems (LMS), the role ensures seamless training administration and tracking of employee progress. Ultimately, this position drives workforce capability and performance improvements that align with organizational goals and customer service excellence.
Minimum Qualifications:<ul><li>
Bachelor&rsquo;s degree in Human Resources, Education, Business Administration, or a related field.</li><li>
Proven experience in learning and development, preferably within the retail industry.</li><li>
Strong knowledge of Learning Management Systems and online training platforms.</li><li>
Demonstrated ability to design and deliver blended learning and training programs.</li><li>
Excellent communication and interpersonal skills to engage diverse employee groups.</li></ul>
Preferred Qualifications:<ul><li>
Certification in Training and Development (e.g., CPLP, ATD).</li><li>
Experience with employee engagement strategies and tools.</li><li>
Familiarity with retail operations and workforce challenges.</li><li>
Advanced skills in instructional design software and e-learning authoring tools.</li><li>
Experience analyzing training data to inform strategic learning initiatives.</li></ul>
Responsibilities:<ul><li>
Design, develop, and implement engaging training programs and learning solutions tailored to retail employees at various levels.</li><li>
Manage the onboarding process by creating structured training pathways that facilitate new hire integration and productivity.</li><li>
Utilize Learning Management Systems to deploy, monitor, and report on training activities and employee progress.</li><li>
Collaborate with cross-functional teams to identify learning needs and develop targeted interventions that enhance employee engagement and performance.</li><li>
Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, and continuously improve content and delivery methods.</li></ul></div>

Learning & Development Specialist

Red Sea Global

<div>
 
 
 Devision:
 
 Sports and Entertainment
 
 
 
 Department:
 
 GALAXEA
 
 
 
 Compnay:
 
 Sports and Entertainment Compnay
 
 
 
 
 
 
 From Land to Sea &ndash; Active Experiences in Nature&rsquo;s Purest Form
 
 
 
 
 
 
 
 Red Sea Sports &amp; Entertainment (RSSE)
 
 is a dedicated subsidiary of
 
 Red Sea Global (RSG)
 
 , responsible for designing and delivering outstanding land and marine experiences at
 
 The Red Sea destination
 
 . RSSE manages and operates a diverse portfolio of sports, adventure, and leisure offerings, including water sports through
 
 Galaxea
 
 , adventure activities via
 
 Akun
 
 , and leisure experiences delivered by
 
 WAMA
 
 .
 
 
 
 
 
 RSSE plays a key strategic role in the partnership between
 
 Red Sea Global
 
 and the
 
 Saudi Olympic &amp; Paralympic Committee
 
 , united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.
 
 
 
 
 
 Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with
 
 Saudi Vision 2030
 
 , supporting the Kingdom&rsquo;s ambition to become a global leader in regenerative tourism.
 
 
 
 
 
 
 Job Purpose
 
 
 
 The Reception &amp; Retail Specialist is a site-based role responsible for delivering an exceptional first impression and seamless guest experience at the Center. As the primary point of contact for visitors, this role plays a critical part in shaping the overall guest journey through professional engagement, efficient administration, and high-quality retail operations.
 
 
 
 
 
 The role combines front-of-house guest interaction with back-of-house administrative and retail responsibilities. The Reception &amp; Retail Specialist is expected to demonstrate strong interpersonal skills, commercial awareness, and organizational excellence to ensure the smooth day-to-day operation of the Center while maximizing sales performance and maintaining service standards aligned with luxury hospitality expectations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. General Responsibilities
 
 
 <ul>
 <li>
 Support the Center Manager in the day-to-day operations and overall performance of the Center.
 </li>
 <li>
 Maintain a professional, welcoming, and well-presented reception and retail environment at all times.
 </li>
 <li>
 Deliver all sales transactions in a professional, accurate, and customer-focused manner.
 </li>
 <li>
 Manage inventory planning, including pre-opening stock preparation and long-term retail forecasting.
 </li>
 <li>
 Oversee purchasing budgets and ensure optimal stock levels are maintained.
 </li>
 <li>
 Support operations across multiple sites, including remote work and on-site visits as required.
 </li>
 </ul>
 
 
 
 
 
 2. Pre-Opening Support
 
 
 <ul>
 <li>
 Collaborate with the Center Manager in the setup and operational readiness of the Center.
 </li>
 <li>
 Support cross-functional teams during the delivery phase to ensure projects are completed as designed and operational targets are met.
 </li>
 <li>
 Develop a thorough understanding of retail products, services, and activities offered within the destination.
 </li>
 <li>
 Gain familiarity with courses and programs, including requirements, materials, and guest eligibility criteria.
 </li>
 </ul>
 
 
 
 
 
 3. Operational &amp; Retail Management (Post-Opening)
 
 
 <ul>
 <li>
 Ensure all activities and services delivered through the Center meet professional and operational standards.
 </li>
 <li>
 Manage and oversee daily retail operations in line with company policies and procedures.
 </li>
 <li>
 Maintain accurate records of retail transactions, inventory, and reporting.
 </li>
 <li>
 Implement strategies to enhance customer satisfaction, increase sales, and improve profitability.
 </li>
 <li>
 Ensure effective merchandising of products to optimize visual appeal and revenue generation.
 </li>
 <li>
 Address guest inquiries, manage bookings, and resolve complaints efficiently and professionally.
 </li>
 <li>
 Support activity registrations, equipment rentals, and coordination between guests and operational teams.
 </li>
 <li>
 Act as a key communication link between guests, instructors, and operational staff.
 </li>
 <li>
 Maintain strong working relationships with internal teams and external stakeholders.
 </li>
 </ul>
 
 
 
 
 
 4. Health, Safety, Environment &amp; Quality
 
 
 <ul>
 <li>
 Ensure compliance with all safety, environmental, and quality standards and procedures.
 </li>
 <li>
 Promote a safe, clean, and organized working environment in line with company policies.
 </li>
 <li>
 Escalate any operational or safety concerns to the Center Manager promptly.
 </li>
 </ul>
 
 
 
 
 
 5. Policies, Procedures &amp; Reporting
 
 
 <ul>
 <li>
 Adhere to all company policies, SOPs, and operational guidelines to ensure consistency and control.
 </li>
 <li>
 Maintain accurate documentation, reporting, and administrative records.
 </li>
 </ul>
 
 
 
 
 
 6. Continuous Improvement
 
 
 <ul>
 <li>
 Identify opportunities to enhance operational efficiency, customer experience, and retail performance.
 </li>
 <li>
 Contribute to process improvements aligned with international best practices and organizational objectives.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Proven experience in hospitality, retail, or front-office operations.
 </li>
 <li>
 Demonstrated track record in sales and customer service delivery.
 </li>
 <li>
 Familiarity with reception and retail operational practices and procedures.
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Excellent communication skills in English (written and spoken); Arabic is an advantage.
 </li>
 <li>
 Strong customer service orientation with a proactive, &ldquo;can-do&rdquo; attitude.
 </li>
 <li>
 Commercial awareness with strong sales and upselling capabilities.
 </li>
 <li>
 Highly organized with strong attention to detail.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic, and multicultural environment.
 </li>
 <li>
 Strong interpersonal skills with the ability to engage high-end clientele.
 </li>
 <li>
 Problem-solving skills with the ability to handle guest requests and complaints effectively.
 </li>
 <li>
 Professional presentation aligned with luxury hospitality standards.
 </li>
 <li>
 Ability to work both independently and collaboratively within a team.
 </li>
 <li>
 Proficiency in Microsoft Office applications and basic administrative systems.
 </li>
 <li>
 Social media awareness and basic digital engagement skills.
 </li>
 </ul>
 
 
 
 
 
 Desirable Skills
 
 
 <ul>
 <li>
 Additional language proficiency (preferably Arabic).
 </li>
 <li>
 Interest or background in marine conservation, sustainability, or environmental education.
 </li>
 <li>
 Experience in resort, dive center, or tourism-related environments.
 </li>
 </ul>
 
 
 
 
 
 Job Context
 
 
 <ul>
 <li>
 Operates within a luxury destination environment requiring high standards of service delivery.
 </li>
 <li>
 Requires flexibility to work varied shifts, including weekends and peak seasons.
 </li>
 <li>
 Involves both front-facing guest interaction and administrative responsibilities.
 </li>
 <li>
 Plays a key role in delivering a memorable and engaging guest experience while supporting commercial objectives.
 </li>
 </ul>
 
 
</div>

Reception & Retail Specialist

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