retail operations specialist

Heinemann Asia Pacific Pte Ltd

<div>
 
 Heinemann &ndash; BBM is looking for
 
 Senior Retail Operations Specialist
 
 for our Travel Retail business at
 
 Noida Airport, India.
 
 You will be responsible for integrating and executing three critical business functions &ndash; retail operations, cash management and workforce planning for our newly opened retail stores &ndash; ensuring a seamless store operation while effectively communicating to various stakeholders.
 
 
 
 
 
 As a Senior Retail Operations Specialist, you will :
 
 <ul>
 <li>
 coordinate store activities according to agreed plans to support new store openings, maintenance, layout optimization, and supervise execution of visual merchandising plans.
 </li>
 <li>
 support the Retail Operations Manager in daily operational tasks to ensure store consistency, operational efficiency, and compliance with company standards.
 </li>
 <li>
 manage cash handling protocols and reconcile cash collections across stores, ensuring adherence to internal controls and financial audit requirements.
 </li>
 <li>
 liaise with banking partners for cash transport, deposits, and treasury services as needed, working closely with the Finance team.
 </li>
 <li>
 develop and maintain workforce scheduling models in partnership with the People &amp; Culture team to optimize labor costs, productivity, recruitment, onboarding, and training.
 </li>
 <li>
 analyze business and operational trends, forecast staffing needs, and implement analytics tools to generate actionable insights for leadership.
 </li>
 <li>
 inspire and motivate retail teams to achieve objectives, drive engagement, and support growth and capability-building within the function.
 </li>
 </ul>
 
 
 
 
 What you should bring along :
 
 <ul>
 <li>
 a Degree in Business Administration with over 8 years of hands-on experience in retail operations, including a minimum of 3 years in team leadership and stakeholder management.
 </li>
 <li>
 demonstrates strong commercial acumen and market awareness, with a deep understanding of consumer behavior and retail trends. Skilled in delivering accurate insights and actionable recommendations to drive business performance.
 </li>
 <li>
 exceptional communication, influencing, and stakeholder engagement abilities, with a proven track record of building and maintaining long-term professional relationships.
 </li>
 <li>
 highly organized and methodical in prioritizing tasks based on business needs. Applies logical and analytical thinking to problem-solving, with a meticulous attention to detail and a proactive approach to decision-making.
 </li>
 <li>
 a pronounced can-do attitude, with keen attention to details, high level of accuracy and complemented by the capability to multi-task in a fast-paced and dynamic environment.
 </li>
 </ul>
 
 
</div>

Senior Retail Operations Specialist

BESTSELLER

Responsibilities: <ul> <li> Drive strong store presence and ensure all locations follow retail and brand standards. </li> <li> Execute Visual Merchandising strategy locally and secure implementation of the VM tool. </li> <li> Monitor store performance and take proactive action to secure operational excellence. </li> <li> Partner closely with Store Managers, Visual Merchandisers, and POS Specialists to support daily operations. </li> <li> Provide regular feedback from stores to the regional team. </li> <li> Track and act on key performance indicators (KPIs) to improve store results. </li> <li> Support recruitment, training, and development of store teams. </li> <li> Ensure smooth day-to-day store operations and act quickly on issues </li> </ul> What we can offer: <ul> <li>A corporate culture where we welcome new ideas and move quickly from idea to action.</li> <li>Being part of a team where collaboration, creativity and action are key. </li> <li>Being part of our UAE+ expansion and drive things forward. </li> <li>Being a part of the new project right from the beginning.</li> <li>Freedom and responsibility in an international and culturally unique working environment</li> <li>Brands that offer a unique combination of style and quality, with an emphasis on sustainability and have huge potential to grow</li> </ul>

Retail Operations Specialist

Al-Futtaim Automotive

Overview E-Com Operations Specialist Retail Fashion DubaiThe Ecommerce Operations Specialist is responsible for managing the day-to-day backend operations of our ecommerce platforms across multiple brands and markets. This includes handling order processing, coordinating fulfillment, resolving platform issues, and ensuring smooth system integrations between SAP and Shopify. The role also supports online merchandising activities and contributes to operational efficiency through automation tools (e.g., Power Automate) and data-driven reporting. The ideal candidate is detail-oriented, technically proficient, and able to work collaboratively in a fast-paced ecommerce environment. Responsibilities <ul><li>Manage the end-to-end ecommerce order process (cancellations, returns, exchanges, refunds) across GCC markets.</li><li>Monitor and troubleshoot integrations between SAP, Shopify, OMS, payment gateways, and 3PL systems; coordinate with IT to ensure uptime and data accuracy.</li><li>Conduct daily QA checks to ensure site readiness, smooth navigation, and checkout functionality.</li><li>Support online merchandising tasks, including product sorting, homepage scheduling, and campaign readiness.</li><li>Prepare and maintain operational reports using BI tools (Power BI, Looker Studio, etc.) to track orders, returns, fulfillment, and issue resolution.</li><li>Assist in creating workflow automation to streamline manual processes and improve efficiency.</li><li>Collaborate with content, IT, customer service, and logistics teams to ensure seamless site operations.</li><li>Participate in UATs, platform upgrades, and system enhancements with internal tech teams.</li></ul> Requirements Experience <ul><li>2-4 years in ecommerce operations or platform management.</li><li>Familiarity with Shopify Plus and SAP (Retail, MM, or SD modules).</li><li>Understanding of system integrations and API workflows.</li><li>Experience with online merchandising.</li><li>Ability to create reports and dashboards using BI tools.</li><li>Exposure to automation tools like Power Automate is a plus.</li></ul> Skills & Competencies <ul><li>Strong attention to detail and organizational skills.</li><li>Technical understanding of ecommerce platforms and workflows.</li><li>Comfortable with data analysis and reporting tools.</li><li>Proactive problem-solver with a continuous improvement mindset.</li><li>Strong communication and cross-team collaboration skills.</li></ul>We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application. Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Management and Manufacturing</li></ul> Industries <ul><li>Motor Vehicle Manufacturing</li></ul>Referrals increase your chances of interviewing at Al-Futtaim Automotive by 2xGet notified about new Operational Specialist jobs in Dubai, United Arab Emirates.

E-Com Operations Specialist Retail Fashion Dubai

Robinson & Co (Singapore) Pte Ltd

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: E-Com Operations Specialist Retail Fashion Dubai Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.Role Purpose:The Ecommerce Operations Specialist is responsible for managing the day-to-day backend operations of our ecommerce platforms across multiple brands and markets. This includes handling order processing, coordinating fulfillment, resolving platform issues, and ensuring smooth system integrations between SAP and Shopify. The role also supports online merchandising activities and contributes to operational efficiency through automation tools (e.g., Power Automate) and data-driven reporting.The ideal candidate is detail-oriented, technically proficient, and able to work collaboratively in a fast-paced ecommerce environment.Key Responsibilities:<ul><li>Manage the end-to-end ecommerce order process (cancellations, returns, exchanges, refunds) across GCC markets.</li><li>Monitor and troubleshoot integrations between SAP, Shopify, OMS, payment gateways, and 3PL systems; coordinate with IT to ensure uptime and data accuracy.</li><li>Conduct daily QA checks to ensure site readiness, smooth navigation, and checkout functionality.</li><li>Support online merchandising tasks, including product sorting, homepage scheduling, and campaign readiness.</li><li>Prepare and maintain operational reports using BI tools (Power BI, Looker Studio, etc.) to track orders, returns, fulfillment, and issue resolution.</li><li>Assist in creating workflow automation to streamline manual processes and improve efficiency.</li><li>Collaborate with content, IT, customer service, and logistics teams to ensure seamless site operations.</li><li>Participate in UATs, platform upgrades, and system enhancements with internal tech teams.</li></ul>Requirements:Experience<ul><li>2-4 years in ecommerce operations or platform management.</li><li>Familiarity with Shopify Plus and SAP (Retail, MM, or SD modules).</li><li>Understanding of system integrations and API workflows.</li><li>Experience with online merchandising.</li><li>Ability to create reports and dashboards using BI tools.</li><li>Exposure to automation tools like Power Automate is a plus.</li><li>Strong attention to detail and organizational skills.</li><li>Technical understanding of ecommerce platforms and workflows.</li><li>Comfortable with data analysis and reporting tools.</li><li>Proactive problem-solver with a continuous improvement mindset.</li><li>Strong communication and cross-team collaboration skills</li></ul>We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Deliveroo

<div>
 
 About Deliveroo
 
 
 
 Deliveroo is on a mission to change the way people shop and eat. We aim to be the platform customers think of first for groceries and everyday essentials. Our On-Demand Grocery (ODG) division is one of the fastest-growing parts of the business &mdash; built on partnerships with leading grocery retailers to deliver speed, accuracy, and convenience to customers across the UAE. We continue to expand our network of picker-operated stores, investing in our teams and operational capabilities to ensure best-in-class service and continuous improvement in every order we fulfil.
 
 
 
 The Role
 
 
 
 The
 
 Operations Specialist
 
 is a leadership role within Deliveroo&rsquo;s Grocery Field Operations team, responsible for driving performance, consistency, and execution across a cluster of grocery and retail sites. Building on the L1 and L2 responsibilities, this role focuses on managing multiple sites through a team of Senior Operations Associates and Operations Associates.
 
 
 You&rsquo;ll act as the operational lead for your assigned cluster, ensuring all stores meet performance KPIs, follow standard operating procedures, and deliver exceptional results. This role also plays a key part in scaling new launches, identifying improvement opportunities, and driving strategic projects in collaboration with the central operations team.
 
 
 The ideal candidate is an analytical and people-focused operator with strong field experience, leadership ability, and a track record of improving site performance in fast-paced retail or dark-store environments.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Cluster &amp; Team Leadership
 </li>
 <li>
 Oversee a cluster of multiple sites, managing and mentoring Senior Operations Associates and Operations Associates to deliver strong performance outcomes.
 </li>
 <li>
 Conduct regular performance reviews, set clear goals, and provide ongoing coaching, recognition, and feedback.
 </li>
 <li>
 Develop team capability through structured training, field coaching, and performance management.
 </li>
 <li>
 Ensure consistent communication and alignment across sites under your cluster.
 </li>
 <li>
 Performance Management &amp; Optimization
 </li>
 <li>
 Monitor and analyze key operational KPIs including B10s, picking accuracy, IUNS, rejection rates, and cancellations.
 </li>
 <li>
 Identify performance gaps and root causes, implementing data-driven action plans to improve results.
 </li>
 <li>
 Ensure operational consistency and adherence to Deliveroo standards across all assigned locations.
 </li>
 <li>
 Drive initiatives to enhance picker performance, site productivity, and customer satisfaction.
 </li>
 <li>
 Operational Excellence &amp; Audits
 </li>
 <li>
 Conduct regular operational audits and store walkthroughs to assess compliance with SOPs and quality standards.
 </li>
 <li>
 Identify opportunities to improve process efficiency, reduce rejections, and enhance picking accuracy.
 </li>
 <li>
 Troubleshoot systemic or recurring issues and coordinate with cross-functional teams to implement sustainable solutions.
 </li>
 <li>
 Ensure new launches within your cluster are well-prepared in terms of staffing, training, and readiness.
 </li>
 <li>
 Stakeholder &amp; Project Management
 </li>
 <li>
 Act as the primary point of contact for store and partner management teams across your cluster.
 </li>
 <li>
 Collaborate with Supply Chain, Partner Management, and Central Ops to resolve escalations quickly and effectively.
 </li>
 <li>
 Lead local rollouts of new operational processes or initiatives, ensuring clear communication and adoption across your sites.
 </li>
 <li>
 Support the Operations Manager on strategic projects focused on scaling performance, efficiency, and capability.
 </li>
 <li>
 Reporting &amp; Strategic Contribution
 </li>
 <li>
 Consolidate cluster-level reports on KPIs, insights, and progress against targets for WBR and MBR reviews.
 </li>
 <li>
 Present site performance data and improvement plans to Area and Regional Managers.
 </li>
 <li>
 Contribute to strategic discussions by providing ground-level insights and recommendations for process optimization.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3&ndash;4 years of experience in grocery, retail, or last-mile operations, with a proven record managing multi-site operations.
 </li>
 <li>
 Experience leading Senior Associates or Team Leads and developing high-performing teams.
 </li>
 <li>
 Strong understanding of grocery operations metrics (B10s, accuracy, IUNS, rejections, cancellations, etc.).
 </li>
 <li>
 Excellent analytical and problem-solving skills with the ability to interpret data and act on insights.
 </li>
 <li>
 Strong stakeholder management and communication skills (written and verbal).
 </li>
 <li>
 Proficient in mobile/tablet applications, dashboards, and operational reporting tools.
 </li>
 <li>
 Valid UAE driving license and own transport (fuel allowance provided).
 </li>
 <li>
 Comfortable working in a fast-paced, field-based environment across multiple locations.
 
 
 </li>
 </ul>
 
 Benefits &amp; Perks
 
 
 
 <ul>
 <li>
 25 days annual leave + public holidays
 </li>
 <li>
 Comprehensive medical insurance
 </li>
 <li>
 Annual flight allowance
 </li>
 <li>
 Free Deliveroo Plus &amp; partner discounts
 </li>
 <li>
 Enhanced maternity and paternity benefits
 </li>
 <li>
 Regular team events and social activities
 
 
 </li>
 </ul>
 
 Workplace &amp; Diversity
 
 
 
 At Deliveroo, our people are at the heart of everything we do. We believe diverse teams make stronger companies, and we&rsquo;re committed to fostering a culture where everyone can thrive.
 
 
 We make no judgment based on gender, race, religion, or background &mdash; what matters is passion, drive, and impact. We offer competitive benefits supporting health, well-being, and career development, helping every team member succeed both personally and professionally.
</div>

Operations Specialist - Grocery

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As an Operations Expert, you help drive sales and the customer experience by delivering excellence in operations, inventory accuracy, and preservation activities. You have a deep understanding of operational practices and mentor the Operations team to complete operational tasks accurately and in accordance with Retail Inventory processes. 
 
Description 
Complete inventory receiving, counting, returning, and shipping tasks in compliance with Retail Inventory processes, and mentor and support team members in doing so. 
 
Complete product fulfillment tasks and deliver items from Runner requests to customers and team members in support of creating an exceptional customer experience.
 
 
Support Operations Specialists by sharing knowledge about the Retail Inventory processes.
 
 
Promote understanding of inventory performance among all store team members and gather inventory data to aid with leadership decision-making.
 
 
Monitor all inventory, including non-sellable product, in the inventory management system for accuracy and consistency, and to identify variance trends and understand their root causes.
 
 
Perform other tasks as needed, including but not limited to supporting customer-facing activities. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Focus on the customer experience, with an emphasis on serving both the internal and external customer. 
Be a self-starter who is detail-oriented, organized, and can work without close supervision.
 
Prioritize workload and meet deadlines in a fast-paced environment. 
Work in a team environment, demonstrating shared responsibility and accountability with other team members.
 
Demonstrate effective problem solving, analytical, and communication skills. 
 
Minimum Qualifications 
You should: 
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
Be able to lift and carry product to various locations within and near the store. 
Have experience in retail or sales, or related work experience.
 
Be proficient in the local language, both written and spoken. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

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