retail personal banker i

Fifth Third Bank

<div>Make banking a Fifth Third better&reg;
 
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Selected candidates are intended to become a Retail Personal Banker I after completing a 9 week on-boarding and education program that includes rotations in operations and Sales &amp; Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I maintains focus on acquiring new households and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsible for processing teller transactions as well as working as a member of the platform staff.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul><li>Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
</li><li>Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
</li><li>Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
</li><li>Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
</li><li>Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
</li><li>Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&amp;L.
</li><li>Provide guidance to CSRs with respect to the sales and referral process.
</li><li>Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
</li><li>Act with confidence by answering customer questions and owning customer issues.
</li><li>Maintain a position of trust and responsibility by keeping all business confidential.
</li><li>Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
</li><li>Adhere to established policies and procedures while opening/servicing the full range of Retail products.
</li><li>Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
</li><li>Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
</li><li>Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.
</li></ul>SUPERVISORY RESPONSIBILITIES:
None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
<ul><li>College degree or work experience providing transferrable skills, or, combination of education and experience.
</li><li>Experience in the financial industry preferred.
</li><li>Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
</li><li>Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
</li><li>Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
</li><li>Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
</li><li>This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
</li></ul>WORKING CONDITIONS:
<ul><li>Normal office environment.
</li><li>Extending viewing of computer screens.
</li><li>This program will require the ability to travel within the affiliate for training as well as scheduling flexibility.
</li><li>Travel outside of the affiliate will be required for various classroom training sessions.
</li></ul>#LI-AN1
Personal Banker Associate I
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION - Kalamazoo, Michigan 49009
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes &ndash; no matter how they are submitted &ndash; will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.</div>

Personal Banker Associate I

<div>Make banking a Fifth Third better&reg;
 
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales &amp; Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I maintains focus on acquiring new households and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsible for processing teller transactions as well as working as a member of the platform staff.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul><li>Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
</li><li>Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
</li><li>Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
</li><li>Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
</li><li>Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
</li><li>Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&amp;L.
</li><li>Provide guidance to CSRs with respect to the sales and referral process.
</li><li>Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
</li><li>Act with confidence by answering customer questions and owning customer issues.
</li><li>Maintain a position of trust and responsibility by keeping all business confidential.
</li><li>Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
</li><li>Adhere to established policies and procedures while opening/servicing the full range of Retail products.
</li><li>Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
</li><li>Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
</li><li>Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.
</li></ul>SUPERVISORY RESPONSIBILITIES:
None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
<ul><li>College degree or work experience providing transferrable skills, or, combination of education and experience.
</li><li>Experience in the financial industry preferred.
</li><li>Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
</li><li>Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
</li><li>Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
</li><li>Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
</li><li>This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
</li></ul>WORKING CONDITIONS:
<ul><li>Normal office environment.
</li><li>Extending viewing of computer screens.
</li><li>This program will require the ability to travel within the affiliate for training as well as scheduling flexibility.
</li><li>Travel outside of the affiliate will be required for various classroom training sessions.
</li></ul>Personal Banker Associate I - Campbellton Fairburn (South Fulton, GA)
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION - South Fulton, Georgia 30213
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes &ndash; no matter how they are submitted &ndash; will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.</div>

Personal Banker Associate I - Campbellton Fairburn (South Fulton, GA)

Commerce Bank

<div>About Working at Commerce
Building a career here is more than just steps on a ladder. It&rsquo;s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn&rsquo;t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you&rsquo;ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You&rsquo;ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let&rsquo;s talk. 
Compensation Range
Hourly: $20.55 - $25.05 (Amount based on relevant experience, skills, and competencies.)<div>
About This Job
Our Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you&rsquo;ll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. You&rsquo;ll be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions. If this sounds like a fit for you, we&rsquo;re looking for a new Personal Banker to join our team at our Ellisville location.
Personal Bankers are the key ambassadors of the Commerce Bank brand. In this retail banking role, you will develop and maintain long lasting relationships with not only your customers, but with your co-workers and other areas of the business within Commerce. As a Personal Banker, your goal is to uncover the financial needs of each customer and provide them with solutions to address those needs.
As a Personal Banker, you&rsquo;ll:<ul><li>
Receive the tools, resources, and training you need to be successful in your role and have opportunities to further your career with Commerce Bank.</li><li>
Deliver an excellent customer experience both in person and over the phone to ensure we meet customers&rsquo; financial needs.
</li><li>Actively listen to our customers so you can make appropriate recommendations that match their needs.</li><li>
Educate customers on a variety of retail products and digital solutions that improves their financial wellness.</li><li>
Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.</li><li>
Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified.</li><li>
Be able to earn more than your base pay through our quarterly incentive program.</li></ul></div>
Essential Functions<ul><li>
Interact with customers both in person and over the phone to ensure their financial needs are being met through needs-based conversations and sales fulfillment</li><li>
Actively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved.</li><li>
Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals</li><li>
Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements</li><li>
Identify complex financial needs and refer customers to bank specialists when appropriate.</li><li>
Perform other duties as assigned</li></ul>
Knowledge, Skills &amp; Abilities Required<ul><li>
Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone.
</li><li>Ability to meet personal and branch sales and customer services expectations
</li><li>Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities</li><li>
Team player with excellent written, verbal and interpersonal communication skills</li><li>
Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values</li><li>
Proficient with Microsoft Word, Excel and Outlook</li></ul>
Education &amp; Experience<ul><li>
High School diploma or equivalent combination of education and experience required</li><li>
1+ years sales or customer service experience required</li><li>
Experience working in an environment with individual and team sales goals preferred</li></ul>
Position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education.
For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Personal Banker I and II job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.55 to $25.05 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.
#LI-DK1
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.
Location: 16303 Truman Rd, Ellisville, Missouri 63011
Time Type:
Full time</div>

Personal Banker

Farmers & Merchants Bank

Farmers and Merchants Bank in De Leon is looking to add a Personal Banker to our current staff. A Personal Banker is a bank employee who helps customers of the bank with routine financial transactions and customer service. Personal Bankers will process transactions at the teller line and may help with the account opening process when needed. There could be secondary duties such as working on various projects for the Retail department.Our ideal candidate will have computer knowledge, customer service experience, and banking experience. Farmers and Merchants Bank offers a competitive salary with excellent benefits and a positive working environment.Job Details<ul><li>Job Type: Full Time</li><li>Shift and Schedule</li><li>Monday &ndash; Friday, Saturday rotation</li></ul>Essential Duties &amp; ResponsibilitiesTeller Operations<ul><li>Processing transactions accurately and efficiently in accordance with established policies and regulations. Transactions would include cashing checks, acceptance of deposits and loan payments, the process of withdrawals, redeeming bonds, and cash advances.</li><li>Reconciling cash drawers, and monitoring cash limits for respective drawers.</li><li>Responsible for obtaining proper customer identification</li><li>Manage risk in every transaction and detect fraudulent transactions to prevent losses.</li><li>Assist with replenishing and balancing ATMS, where applicable</li><li>Monitor cash limits for respective drawers.</li></ul>Deposit Operations<ul><li>Assist when needed in the account opening process</li><li>File Maintenance or scan on customer and deposit account information on core system</li><li>Review and mail periodic interest and bank notices to customers.</li><li>Assist customers with various customer service-related questions and issues</li><li>Assist with duties of all Retail Banking operation areas as needed, or by supervisor.</li></ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.Job Type: Full-timeBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Personal Banker I

WesBanco Bank, Inc.

<div>SUMMARY:
Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Personal Bankers are charged with providing excellent customer service while identifying sales opportunities and performing account transactions. The Personal Banker is responsible for the consistent execution of the consumer-based and business relationship building efforts of a full service banking center. The Personal Banker focuses primarily on the daily sales initiatives and assumes a proactive role in customer interaction and service to include meeting with customers to discuss their specific banking needs in person and via phone. The Personal Banker is also expected to spend significant time initiating outbound telephone calls focused on proper customer onboarding efforts, prospecting of new Retail customers and consistent cross selling of new and existing Retail banking relationships. The Personal Banker will assist the Banking Center Manager in targeted outside sales activities and participate in community service opportunities in the specific community or market.
From an operational standpoint, the Personal Banker is responsible to comply with all established Bank policies, procedures, and security measures. Responsibilities include operating as a teller, assisting in supervising, and/or providing necessary additional support of the banking center's sales and operational objectives as assigned.

ESSENTIAL FUNCTIONS:

Excellent Customer Service

Business development (inside and outside)

Relationship building

Cross-selling of Bank's products and services

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Personally models the standards of the Bank's Mission, Vision, and Pledge.

Required to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the needs of the client.

Consistently meets and exceeds defined sales goals for loans, deposits, partner referrals and profitability.

Promotes the sales culture within the banking center by demonstrating strong ability to sell and cross-sell the Bank's products and services in order to reach individual and team sales goals.
Communicates and partners effectively with branch staff and peers to promote team environment to ensure goals are met.

Continually monitors performance against the banking center goals by adjusting individual goals and initiating sales promotions as needed to meet those goals.

Executes consistent, outbound calling activities inside the banking center by utilizing customer lists. Cross-sells consistently and makes appropriate business line referrals as defined by location goals.

Sets priorities and follows through on the implementation of the defined sales and service activities.

Promotes company products and services in the community to assist in the continuing growth of the Bank.

Supports proper functioning of all day-to-day operations including, but not limited to: customer service, open and close procedures, support of daily vault duties, comply to the control of cash levels, and adhere to the adequate supply of inventory, audit and compliance requirements.

Actively participates in regular sales and staff meetings.
Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems/issues.

Builds successful working relationships with internal business partners seeking constructive peer feedback when appropriate.

Demonstrates sound judgment and decision making and by following established guidelines and procedures while utilizing appropriate resources for assistance when needed.

Maintains prescribed security controls to protect self and the banking center against criminal and fraudulent operations and unnecessary risks or exposures.

Maintains a position of trust and responsibility by keeping all sensitive information and customer business confidential and in a secured location.

Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

Other duties may be assigned.

OTHER SKILLS AND REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Must be willing to register and maintain registry with the Nationwide Mortgage Licensing System and Registry (NMLS), to comply with the S.A.F.E. Act Requirements.

Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.

Strong consumer lending skills are preferred with a solid understanding of consumer lending products.

Ability to generate new financial relationships through outbound calling, internal business development and building a loyal customer base.

Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing.
Must have strong product knowledge for the level of selling and cross selling performance expected with position.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Sound mathematical and analytical skills preferred.

Must have excellent organizational skills and the ability to multi-task and to be flexible.

Ability to lift and carry up to 25 lbs.

Must be available to work all hours of operations.
Requirements:
High school diploma required.
Banking, cash handling, sales, and customer service experience preferred.
Supervisory or leadership skills desired.</div>

Personal Banker - Ohio Valley Plaza

NICOLET NATIONAL BANK

<div><div>At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, Colorado, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development. 
 
The Universal Banker I plays a key role in driving new customers and business while expanding existing relationships for Nicolet and your branch, serving as a trusted frontline advisor who reflects Nicolet&rsquo;s culture, values, and commitment to an exceptional customer experience. This is a part-time position and we are looking for someone who can work around 28 - 32 hours a week. Availability during all open hours is required. 
 
In this role, you provide efficient, accurate teller services; deliver strong customer service across all channels; educate customers on digital tools; and proactively identify financial needs to recommend appropriate solutions. You also play a critical role in referring customers to Personal Bankers and lending specialists for deposit accounts, consumer loans, home equity loans, and credit cards. You help sustain branch performance through relationship‑building, needs‑based referrals, operational accuracy, and compliance excellence. 
 
As a Universal Banker I, you will: 
 
Customer Experience &amp; Relationship Building:</div>
<ul><li>Provide welcoming and professional service across in‑person, phone, and digital channels.</li>
<li>Engage customers in needs‑based conversations to understand goals and introduce appropriate solutions.</li>
<li>Deliver prompt assistance for routine servicing inquiries; escalate or refer as needed.</li>
<li>Build trust by following through on requests and ensuring customers feel valued.</li>
<li>Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.</li>
</ul>
<div></div><div>Teller Operations &amp; Cash Management:</div>
<ul><li>Accurately process deposits, withdrawals, loan payments, transfers, cashier&rsquo;s checks, and other transactions.</li>
<li>Maintain proper cash handling, dual‑control procedures, balancing routines, and vault/ATM support as assigned.</li>
<li>Identify suspicious activity, follow fraud‑prevention steps, and escalate concerns promptly.</li>
</ul>
<div></div><div>Customer Referrals &amp; Product Education:</div>
<ul><li>Identify customer needs and refer opportunities to Personal Bankers or lending specialists for new accounts, consumer loans, home equity loans/lines, and credit cards.</li>
<li>Educate customers on digital tools such as mobile banking, online banking, and e‑statements.</li>
<li>Support achievement of branch sales and referral goals through disciplined engagement and follow‑up.</li>
</ul>
<div></div><div>Problem Resolution &amp; Support:</div>
<ul><li>Research and resolve routine issues such as transaction discrepancies, fee questions, and debit‑card concerns within authority.</li>
<li>Escalate more complex servicing matters to Personal Bankers or leadership.</li>
</ul>
<div></div><div>Operational Excellence, Risk &amp; Compliance:</div>
<ul><li>Adhere to operational standards, security practices, and regulatory requirements including BSA/AML, KYC, OFAC, Reg CC, and Reg E.</li>
<li>Protect customer data, ensure confidentiality, and follow documentation procedures.</li>
<li>Maintain audit‑ready accuracy in all teller work and branch support tasks.</li>
</ul>
<div></div><div>Team Collaboration &amp; Community Engagement:</div>
<ul><li>Participate in daily huddles and collaborate with team members to meet branch goals.</li>
<li>Support community outreach efforts and represent Nicolet in local engagement activities.</li>
<li>Assist with branch operations needs such as supplies, scheduling coverage, or special projects.</li>
</ul>
<div></div><div>General:</div>
<ul><li>Uphold Nicolet&rsquo;s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.</li>
<li>Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet&rsquo;s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.</li>
<li>Performs all other duties as assigned.</li>
</ul>
<div> 
Qualifications:</div>
<ul><li>High school diploma or equivalent required.</li>
<li>1+ years of cash‑handling and customer‑service experience required.</li>
<li>Prior banking or retail financial‑services experience preferred.</li>
</ul>
<div> 
Benefits:</div>
<ul><li>Medical, Dental, Vision, &amp; Life Insurance</li>
<li>401(k) with a company match</li>
<li>PT0 &amp; 11 1/2 Paid Holidays</li>
</ul>
<div> 
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position. 
 
Equal Opportunity Employer/Veterans/Disabled</div></div>

Part Time Universal Banker I

Dieterich Bank

<div>Dieterich Bank is looking for a Retail Banker to join our team at our branch in Edwardsville, IL.
Retail Bankers play a vital role as they represent the face of Dieterich Bank within the communities we serve. This role is responsible for building customer relationships by assisting them to make informed choices, solve problems, and improve their financial well-being.
About Us:
Dieterich Bank has approximately $1.5 billion in assets with 16 locations in South Central Illinois and the Metro East region, as well as a loan production office in South County, St. Louis. At Dieterich Bank, we're not just about banking - we're about building relationships and enhancing lives. Voted one of the best places to work in Illinois for seven consecutive years, we understand the importance of a fulfilling career that aligns with your values and commitments outside of work. That's why we're dedicated to providing a supportive, family-friendly environment where work-life balance is more than just a phrase - it's a reality.
A day in the life of a Retail Banker:
Your priority is to maintain a fun, friendly, professional, and respectful environment as the customer experience is what makes Dieterich Bank different. In short, as a retail banker you will assist customers with new account set up, complete transactions for deposits and withdrawals, process payments, and cash checks. You will be a resource for online banking assistance, fraud related questions, and address change requests. Part of the role also involves selling and promoting our products and services. Confidentiality and resolving customer concerns are a must!
Qualifications:<ul><li>
1-3 years of experience working in a face-to-face customer service role preferably in banking</li><li>
Associate Degree in business or related field preferred
</li><li>Must be dependable and able to work Saturdays on rotation basis</li><li>
Must possess excellent communication skills. Consultative skills to identify a client's financial needs. In addition, must be able to communicate with customers well on a daily basis face-to-face or by telephone.</li><li>
Proficient in the use of technology (Microsoft Office, online banking, apps, etc.)</li><li>
Must demonstrate our core values of Integrity, Value, Service Excellence, &amp; Teamwork.</li><li>
Ability to work well with others and in a team environment, and assist other departments as needed</li><li>
Maintain accuracy by remaining detail focused consistently, and have the ability to organize efficiently</li></ul>
Work Schedule:
This position is a full-time position and requires up to 40 hours each week with a various schedule based on the hours of the branch between 8:00am - 5:00pm. It also involves a rotation of Saturdays working a minimum of two per month between the hours of 9:00 am - 12:00 pm. As staffing allows, a full day off during the week will be rewarded when it's the scheduled Saturday.
Perks of the job:
<ul><li>Group Health Insurance</li><li>
Group Dental &amp; Vision Insurance</li><li>
Life, AD&amp;D &amp; LTD Insurance</li><li>
401(k) Plan - Employer matching available</li><li>
Employee Assistance Program+</li><li>
Discretionary Profit Sharing Plan</li><li>
Discretionary Bonus Plan</li><li>
Profit Sharing Plan</li><li>
Paid Time Off (Holidays, sick time, personal time, and vacation)</li><li>
8 hours of paid time volunteer with a charity of their choice.</li></ul>
Picture yourself coming to work every day in a place where you are doing great things for the people, businesses and causes in our community, and also for yourself. Interested in joining Dieterich Bank's Green Team? Apply today.
Dieterich Bank is an EEO/AA/Vet/Disability Employer.</div>

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