retail shift leader

Everyday Coffee Company

<div>
 
 
 Position Title:
 
 
 Shift Leader
 
 
 
 
 Reports To:
 
 
 Restaurant Manager
 
 
 
 Overview
 
 
 
 Shift Leaders are generally responsible for coaching Dunkin&rsquo; Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.
 
 
 
 Responsibilities Include
 
 
 
 <ul>
 <li>
 Perform all responsibilities of restaurant team members
 </li>
 <li>
 Support the Restaurant Manager in meeting operational goals and execution
 </li>
 <li>
 Ensure Brand standards are met throughout shift including preparation of food and beverages
 </li>
 <li>
 Communicate shift priorities, goals and results to restaurant team members
 </li>
 <li>
 Complete shift deployment plans for shifts to ensure positions are adequately supported
 </li>
 <li>
 Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
 </li>
 <li>
 Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
 </li>
 <li>
 Support the training of restaurant team members as needed
 </li>
 <li>
 Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
 </li>
 <li>
 Communicate clearly with the next Shift Leader to help prepare him/her for shift
 </li>
 <li>
 Ensure Food Safety standards are met
 </li>
 <li>
 Manage Inventory throughout the shift
 </li>
 <li>
 Provide great guest service and coach restaurant team members to do the same
 </li>
 <li>
 Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
 </li>
 <li>
 Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
 </li>
 <li>
 Monitor employee attendance, punctuality, and adherence to company policies.
 
 
 </li>
 </ul>
 
 Education/Experience
 
 
 
 <ul>
 <li>
 Basic computer skills
 </li>
 <li>
 Fluent in spoken and written English or the local language in which you serve.
 </li>
 <li>
 Previous leadership experience in retail, restaurant or hospitality preferred.
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Works well with others in a fast-paced team environment
 </li>
 <li>
 On time, demonstrates honesty and a positive attitude
 </li>
 <li>
 Willingness to learn and adapt to change
 </li>
 <li>
 Guest focused
 </li>
 <li>
 Ability to assist with training
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Motivating others
 
 
 </li>
 </ul>
 
 Physical Demands/Working Conditions
 
 
 
 <ul>
 <li>
 Standing on feet
 </li>
 <li>
 Repetitive motion including bending, stooping and reaching
 </li>
 <li>
 Lifting objects, ice, products, boxes up to 20lbs (if applicable)
 </li>
 <li>
 Wearing a headset (if applicable)
 </li>
 <li>
 Working in a small space
 
 
 </li>
 </ul>
 
 Each franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. These materials and resources are optional for franchisees, and nothing in these materials and resources should be construed as the franchisor being involved in or having control over a franchise employee&rsquo;s essential terms and conditions of employment. Specific employment-related questions should be directed to your franchise organization&rsquo;s legal counsel or other professional advisor.
 
</div>

Shift Leader

Rita's Italian Ice of Rio Grande

Job Summary We are seeking an energetic and motivated Shift Leader to join our vibrant team! As a key leader during your shift, you will inspire and guide your team to deliver exceptional customer service while maintaining operational excellence. This role offers an exciting opportunity to develop leadership skills, oversee daily operations, and ensure food safety standards are met&mdash;all while fostering a lively and positive atmosphere.Responsibilities<ul><li>Making Italian Ices daily.</li><li>Lead and motivate the shift team to deliver outstanding customer service, ensuring every guest feels valued and satisfied</li><li>Oversee daily operations, including food preparation, cash handling using POS systems such.</li><li>Manage food safety protocols and ensure proper food handling, storage, and cleanliness standards are maintained throughout your shift</li><li>Assist with training new team members on making treat techniques, serving procedures, and POS systems</li><li>Handle customer inquiries or complaints promptly with professionalism and a positive attitude</li><li>Support sales goals by promoting menu items and upselling products to enhance revenue</li><li>Need to be flexible with scheduling and avaliable evenings especially weekends</li></ul>Experience<ul><li>Proven leadership skills with ability to lead a team during shifts</li><li>Strong time management skills to prioritize tasks efficiently during busy periods</li><li>Excellent customer service skills with the ability to engage positively with diverse guests</li><li>Basic math skills for cash handling, retail math calculations, and register reconciliation</li></ul>Join us as a Rita's Shift Leader where your enthusiasm for treats and leadership talent will create memorable experiences for our guests while fostering a dynamic team environment. We value energetic individuals ready to make a difference in every cup served!Pay: From $18.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>Work Location: In person

Barista Shift Leader

Mainely juice llc

Overview Join our vibrant caf&eacute; team as a Barista Shift Leader and become the heartbeat of our customer experience! In this dynamic role, you will lead by example, inspiring your team to deliver exceptional service while managing daily operations with enthusiasm and precision. Your passion for coffee, food service, and team leadership will help create a welcoming environment where every guest feels valued and satisfied. This is an exciting opportunity to develop your leadership skills in a fast-paced, friendly setting that celebrates quality, teamwork, and community.Responsibilities<ul><li>Lead and motivate a team of baristas during your shift, ensuring smooth operations and excellent customer service at all times</li><li>Oversee daily caf&eacute; activities including food and beverage preparation, cash handling, and POS transactions using systems like Aloha POS and Micros POS</li><li>Maintain high standards of food safety, food handling, and cleanliness in accordance with health regulations</li><li>Manage customer interactions with professionalism, resolving issues promptly to ensure a positive experience</li><li>Assist in training new team members on coffee techniques, serving procedures, POS systems, and food safety protocols</li><li>Monitor inventory levels and assist with stock replenishment to ensure product availability</li><li>Support sales goals by promoting menu items and upselling when appropriate</li></ul>Experience<ul><li>Prior barista experience in a caf&eacute; or food service environment is highly preferred</li><li>Proven leadership skills with experience supervising or leading shifts in a retail or food industry setting</li><li>Strong knowledge of POS systems such as Aloha POS and Micros POS for efficient transaction processing</li><li>Excellent time management skills to prioritize tasks effectively during busy periods</li><li>Demonstrated ability to deliver outstanding customer service with positive communication skills</li><li>Basic math skills for cash handling, retail math calculations, and sales transactions</li><li>Familiarity with food safety standards, food preparation techniques, and serving practices</li></ul>Join us as a Barista Shift Leader to energize your career while creating memorable experiences for our guests. Your dedication to quality service combined with your leadership will help foster a welcoming atmosphere where both customers and team members thrive!Job Types: Full-time, Part-timePay: $17.50 - $19.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid training</li></ul>Work Location: In person

Haru LLC

Job Summary We are seeking an energetic and motivated Barista Shift Leader to join our vibrant caf&eacute; team! In this dynamic role, you will lead by example, ensuring smooth daily operations while delivering exceptional customer service. Your enthusiasm and leadership will inspire your team to create a welcoming environment, craft high-quality beverages, and maintain the highest standards of food safety and cleanliness. As a key team member, you&rsquo;ll be responsible for managing shift activities, supporting sales goals, and fostering a positive atmosphere that keeps our customers coming back.Responsibilities<ul><li>Lead and supervise daily caf&eacute; operations during your shift, ensuring efficient workflow and excellent service delivery </li><li>Support and motivate team members to meet sales targets while maintaining high standards of customer satisfaction </li><li>Prepare and serve a variety of coffee beverages, food items, and snacks with precision and care </li><li>Manage cash handling, POS transactions (including Aloha POS and Micros POS systems), and cashiering duties accurately </li><li>Uphold food safety standards by adhering to proper food handling, preparation, and sanitation procedures </li><li>Assist in training new staff on food service protocols, POS systems, and customer service techniques </li><li>Monitor inventory levels, restock supplies as needed, and communicate supply needs to management</li></ul>Skills<ul><li>Proven experience as a barista with strong coffee-making skills and knowledge of caf&eacute; operations </li><li>Demonstrated leadership abilities with experience supervising or leading shifts in a retail or food industry setting </li><li>Proficiency in POS systems such as Aloha POS and Micros POS; strong cash handling skills </li><li>Excellent customer service skills with the ability to engage positively with diverse customers </li><li>Strong time management skills to prioritize tasks efficiently during busy periods </li><li>Basic math skills for cash handling, retail math calculations, and sales transactions </li><li>Knowledge of food safety regulations, food preparation techniques, and proper serving procedures</li></ul>Join us to be part of a lively team where your leadership makes a difference! We&rsquo;re dedicated to creating an inspiring environment that values your skills, encourages growth, and celebrates your contributions every day.Pay: $17.00 - $20.00 per hourBenefits:<ul><li>Employee discount</li></ul>Work Location: In person

Caribou Coffee

&lt;p style=&quot;text-align:left&quot;&gt;&lt;b&gt;&lt;span&gt;At Caribou Coffee we create day-making experiences that spark a chain reaction of &lt;i&gt;GOOD&lt;/i&gt;! This is our purpose. Our team brings this to life by focusing on what&rsquo;s really important around here &ndash; &lt;i&gt;TEAM, GUEST, BUSINESS&lt;/i&gt;! It&rsquo;s that simple. If you&rsquo;re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the &lsquo;Bou Crew!&lt;/span&gt; &lt;/b&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Position Overview: &lt;/b&gt;The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader is responsible for ensuring the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt; &lt;b&gt;&lt;u&gt;Core Responsibilities&lt;/u&gt;&lt;/b&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence&lt;/li&gt;&lt;li&gt;Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen&lt;/li&gt;&lt;li&gt;Thinks strategically about maximizing product sales and waste management&lt;/li&gt;&lt;li&gt;Demonstrates &ldquo;total store vision&rdquo; to take ownership of the look and feel of the store&lt;/li&gt;&lt;li&gt;Knowledgeable about the deployment for the day, and the roles and responsibilities associated&lt;/li&gt;&lt;li&gt;Consistently leverages effective communication on the floor during the shift&lt;/li&gt;&lt;li&gt;Sees the needs of the team and guest and addresses situations before they become problematic&lt;/li&gt;&lt;li&gt;Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks&lt;/li&gt;&lt;li&gt;Takes ownership not only for the current shift, but also the shift that follows&lt;/li&gt;&lt;li&gt;Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently&lt;/li&gt;&lt;li&gt;Actively &ndash; and in the moment &ndash; coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING to their role&lt;/li&gt;&lt;li&gt;Trains team on role responsibilities, product knowledge and promotional items&lt;/li&gt;&lt;li&gt;Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned.&lt;/li&gt;&lt;li&gt;Actively develops Team Members and is in conversations about career and professional growth.&lt;/li&gt;&lt;li&gt;Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love&lt;/li&gt;&lt;li&gt;Takes ownership for their impact on other people and actively manages how they show up&lt;/li&gt;&lt;li&gt;Demonstrates confidence and owns the decision-making responsibility of being the Manager on Duty&lt;/li&gt;&lt;li&gt;Is resilient under pressure and brings a being of calm in critical moments&lt;/li&gt;&lt;li&gt;Brings joyfulness to leading the team, serving guests and being a community member&lt;/li&gt;&lt;li&gt;Seeks to be of service and create success for others&lt;/li&gt;&lt;li&gt;Brings enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others grow&lt;/li&gt;&lt;li&gt;Demonstrates the humility and curiosity needed to be a leader of a diverse group of people and shows an eagerness to grow and learn&lt;/li&gt;&lt;li&gt;Gives powerful feedback and always looking to make the biggest difference by coaching the team from commitment, not compliance&lt;/li&gt;&lt;li&gt;Takes ownership for, and is eager to, make a positive impact on others&lt;/li&gt;&lt;li&gt;Seeks to create an inclusive and inspiring culture on every shift with every team member&lt;/li&gt;&lt;li&gt;Takes full ownership of their own development and actively seeks feedback and growth opportunities&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;&lt;u&gt;Skills and Qualifications&lt;/u&gt;&lt;/b&gt;&lt;/p&gt;&lt;p&gt;Required:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader&lt;/li&gt;&lt;li&gt;Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.&lt;/li&gt;&lt;li&gt;Must be at least 18 years of age&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Preferred:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;High school diploma or GED equivalent&lt;/li&gt;&lt;li&gt;A valid driver&rsquo;s license and reliable transportation&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Physical Requirements:&lt;/b&gt;&lt;/p&gt;&lt;p&gt;The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;i&gt;&lt;span&gt;Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws.&lt;/span&gt;&lt;/i&gt; &lt;i&gt;&lt;span&gt;We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.&lt;/span&gt;&lt;/i&gt; &lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;Address: | 7145 S. East Point Douglas Road , Cottage Grove, Minnesota 55016 |&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;&lt;u&gt;&lt;b&gt;Compensation Range:&lt;/b&gt;&lt;/u&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;$12.75 - $21.25 per hour&lt;p&gt;&lt;/p&gt;&lt;p&gt;*&lt;span&gt;&lt;i&gt;Starting pay is subject to Local and State Minimum Wage regulations.&lt;/i&gt;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span&gt;&lt;i&gt;**Ranges reflect what employer reasonably and in good faith expects to pay for such position.&lt;/i&gt;&lt;/span&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;&lt;span&gt;The physical demands for this position are reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations. &lt;/span&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;&lt;span&gt;Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.&lt;/span&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;&lt;b&gt;Brand: &lt;/b&gt;&lt;/p&gt;Caribou Coffee

Hi Tea

Overview We are seeking a passionate and dedicated part-time Barista and Assistant manager to join our team. As a Barista, you will play a vital role in creating a welcoming atmosphere for our customers while preparing and serving high-quality beverages and food items. Your expertise in food safety and customer service will ensure that every guest has an exceptional experience.Responsibilities<ul><li>Lead and motivate a team of baristas during your shift, ensuring smooth operations and high standards of service.</li><li>Oversee daily caf&eacute; activities, including food preparation, beverage crafting, and customer interactions.</li><li>Manage POS systems such as Aloha POS and Micros POS to process sales accurately and efficiently.</li><li>Ensure compliance with food safety standards, proper food handling, and cleanliness protocols.</li><li>Assist with cash handling, cashiering duties, and basic retail math to reconcile transactions at shift end.</li><li>Provide exceptional customer service by addressing guest needs promptly and professionally.</li><li>Support training new team members on POS systems, food safety procedures, and customer service expectations.</li></ul>Qualifications<ul><li>Proven experience as a barista with strong knowledge of coffee preparation and serving techniques.</li><li>Previous leadership or supervisory experience in a caf&eacute; or retail environment preferred.</li><li>Familiarity with POS systems such as Aloha POS and Micros POS is highly desirable.</li><li>Excellent time management skills to prioritize tasks efficiently during busy shifts.</li><li>Strong customer service skills with the ability to handle diverse guest needs positively.</li><li>Knowledge of food safety practices, food handling procedures, and basic math for cash handling and sales transactions.</li><li>Ability to work flexible hours including mornings, evenings, weekends, and holidays as needed. Join us in creating memorable caf&eacute; experiences! We&rsquo;re dedicated to supporting our team&rsquo;s growth while delivering outstanding service in a lively environment where every shift counts.</li></ul>Pay: $13.00 - $18.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>Work Location: In person

Jackson Blue Springs

Job Summary We are seeking a passionate and dedicated Barista Shift Leader to join our team. As a Barista, you will play a crucial role in creating a welcoming atmosphere for our customers while preparing high-quality beverages and food items. Your expertise in hospitality and food service management will help ensure an exceptional experience for every guest. This position is ideal for individuals who thrive in a fast-paced environment and enjoy working collaboratively with a team.Duties<ul><li>Prepare and serve a variety of coffee and tea beverages, ensuring quality and consistency.</li><li>Maintain cleanliness and organization of the work area, including equipment and utensils.</li><li>Assist in training new staff members on beverage preparation and customer service standards.</li><li>Provide excellent customer service by greeting customers, taking orders, and addressing inquiries.</li><li>Supervise daily operations to ensure smooth workflow and adherence to health and safety regulations.</li><li>Collaborate with team members to enhance the overall dining experience for guests.</li><li>Assist with inventory management, including ordering supplies as needed.</li><li>Participate in promotional events and initiatives to drive sales and customer engagement.</li></ul>Requirements<ul><li>Previous experience in hospitality or food service management is preferred.</li><li>Strong team management skills with the ability to supervise staff effectively.</li><li>Excellent communication skills, both verbal and written.</li><li>Ability to work efficiently in a fast-paced environment while maintaining attention to detail.</li><li>Experience in food production or restaurant settings is advantageous.</li><li>A willingness to help others and contribute positively to the team dynamic.</li></ul>Join our vibrant team as a Barista where your skills will be valued, and your contributions will make a difference!Job Type: Full-timePay: $16.00 - $17.00 per hourBenefits:<ul><li>Employee discount</li><li>Paid training</li></ul>Shift:<ul><li>Morning shift</li></ul>Ability to Commute:<ul><li>Santa Rosa Beach, FL 32459 (Required)</li></ul>Work Location: In person

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