retail technology support

Associated Grocers of New England, Inc.

<div><p><b>SUMMARY/PURPOSE:</b> To provide and facilitate technical customer support for retail-related technologies. This is done directly and in collaboration with third-party service providers, both remotely and at customer sites.</p>
<p>
While this role is typically scheduled Monday through Friday, 8:00 AM to 5:00 PM, we welcome conversations with candidates interested in alternative schedules (such as Sunday through Thursday or earlier start times). Schedule options are considered based on team coverage and candidate preferences and are established during the hiring process as a consistent, set schedule.</p>
<h5 class="jobSectionHeader"><b>
POSITION RESPONSIBILITIES/ACCOUNTABILITIES:</b></h5>
<ul><li>Provide customer support in the form of end-user training, best practice advice, responding to customer requests, and resolving customer issues on the phone, via email, via remote access tools, or on-site.</li>
<li>Follow developed procedures for tracking and ticketing of support requests, implementations, and projects.</li>
<li>Maintain accurate equipment inventory and tracking mechanisms for all AG-owned equipment.</li>
<li>Manage user credentials for all customer users for web portals and apps including, but not limited to ordering portal, ordering app, customer portal, presell portal, and trade show platform.</li>
<li>Implement, train, and support technology-related customer programs such as handheld barcode scanners for customer ordering, usage of AG portals and mobile apps, eCommerce applications, loyalty programs, and the Trade Show platform.</li>
<li>Provide assistance with internal and external tasks and projects requiring a strong technology background such as advanced Excel reporting, installation and configuraiton of software, staging and support of hardware, and deployment of technology solutions.</li>
<li>Provide direct customer technical helpdesk support on behalf of vendors such as point of sale vendors, including meeting all contractual service level and on-call commitments of those vendors.</li>
<li>Acquire and maintain knowledge of all AGNE technology services as well as a level of comfort with discussing these services with customers.</li>
<li>Assist accounts in onboarding, implementing, and supporting internal programs such as host support, DSD support, and shelf labels as well as third-party programs such as credit card processing, point of sale and back office, gift cards, ATM machines, and cash management solutions.</li>
<li>Periodically assist in the preparation and delivery of sales materials, exhibits, and promotional programs.</li>
<li>Identify, diagnose, and respond to specific customer needs in order to enhance customer service and satisfaction.</li>
<li>Interact with internal departments to resolve customer problems.</li>
<li>Periodic on-call availability outside of normal business hours to include weekends and/or holidays as needed</li>
<li>Stay abreast of market developments, particularly as they relate to retail IT.</li>
<li>Performs other duties as assigned by manager/supervisor or as required.</li>
</ul>
<p><b>ESSENTIAL SKILLS &amp; EXPERIENCE:
</b></p><ul><li>Associates degree or higher, preferably in business, management or IT.</li>
<li>0 to 3 years&rsquo; work experience in customer service, sales, retail grocery, and/or IT.</li>
<li>Strong interpersonal skills with the ability to work effectively with a diverse constituency.</li>
<li>Ability to explain complex technologies to those with little or no technology background.</li>
<li>Ability to communicate effectively, both orally and in writing.</li>
<li>Ability to persuade and influence others.</li>
<li>Ability to gather data, compile information, and prepare reports.</li>
<li>Working knowledge of Microsoft applications, Windows operating system, commonly used browsers, and peripheral hardware such as barcode scanners or point of sale equipment.</li>
<li>Comfortable troubleshooting hand held devices and PC related software problems.</li>
<li>Possession of a valid driver&rsquo;s license is a requirement for this position.</li>
</ul>
<p><b>REPORTING TO THIS POSITION:</b> None</p>
<p><b>
PHYSICAL DEMANDS &amp; WORK ENVIRONMENT:</b></p>
<ul>
<li>Work environment involves some exposure to hazards or physical risks which require following basic safety precautions.</li>
<li>Work involves some exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.</li></ul></div>

Retail IT Specialist

Best Buy

<div><div>As a Geek Squad Agent, you&rsquo;ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We&rsquo;ll provide the training and resources you need to assess customers&rsquo; needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.<br>
<br>
<b>What you&rsquo;ll do</b></div><ul><li><div>
Provide positive, timely service to customers during the check-in and checkout process</div></li><li><div>
Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps</div></li><li><div>
Help customers set up new devices and provide advice on whether to repair or replace old devices</div></li><li><div>
Monitor service queues and provide accurate status updates to customers</div></li><li><div>
Maintain knowledge and skillsets through certified training courses</div></li><li><div>
Clearly communicate and partner with fellow agents</div></li></ul><div><b>
Basic qualifications</b></div><ul><li><div>
3 months of experience working in retail or customer service</div></li><li><div>
Ability to work a flexible schedule, including holidays, nights and weekends</div></li></ul><div><b>
Preferred qualifications</b></div><ul><li><div>
Passion for technology and desire to solve problems</div></li><li><div>
Ability to adapt and learn new skills in a fast-paced industry</div></li></ul><div><b>
What&rsquo;s in it for you</b><br>
<br>
We&rsquo;re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.<br>
<br>
Our benefits include:</div><ul><li><div>
Competitive pay</div></li><li><div>
Generous employee discount</div></li><li><div>
Financial savings and retirement resources</div></li><li><div>
Support for your physical and mental well-being</div></li></ul><div><b>
About us</b><br>
<br>
As part of the Best Buy team, you&rsquo;ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life &mdash; in our stores, online and in customers&rsquo; homes.<br>
<br>
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We&rsquo;re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.&trade;</div><div></div><div><br>
Best Buy is an equal opportunity employer.<br>
<br>
<b>Application deadline:</b> Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.</div>
<p>Position Type: Part time</p></div>

Geek Squad Agent (Retail Store)

Schraad Sales & Marketing

<div><p>At Schraad Sales &amp; Marketing we value people as our most strategic and competitive asset. We are committed to the development of a performance driven culture that values our employee&rsquo;s contributions, opinions, passions and creativity. Schraad Sales &amp; Marketing is dedicated to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</p><p>
We strive to attract the most talented candidates and brightest minds to join our team and we are proud of our excellent benefit packages.</p><p><b>
Internship Overview</b></p><p>
This internship provides hands-on experience working with the systems and data infrastructure that support retail field execution across multiple customers and markets.</p><p>
The Retail Data &amp; Systems Analyst Intern will gain exposure to how retail programs are built, managed, and analyzed using modern retail technology platforms and structured data systems.</p><p>
Interns will help support the systems that connect product authorization data, store mapping, and field execution reporting. Through this work, the intern will develop practical experience with retail data management, systems configuration, analytics, and operational problem solving.</p><p>
The intern will work directly with the Retail &amp; Data Systems Specialist and collaborate with cross-functional teams across retail operations, analytics, and business functions. This internship is designed to provide meaningful project experience and insight into how technology and data systems support modern retail organizations. This internship will be 8 weeks long.
</p><p><b>Position Summary</b></p><p>
The Retail Data &amp; Systems Analyst Intern will support the administration, configuration, and optimization of the company&rsquo;s retail execution systems and operational data infrastructure.</p><p>
This role provides hands-on experience working with cloud-based retail technology platforms such as GoSpotCheck and exposure to the systems that power retail field execution, reporting, and client programs.</p><p>
The intern will work directly with the Retail &amp; Data Systems Specialist while collaborating with cross-functional teams across retail operations, analytics, and business teams.</p><p><b>
Roles and Responsibilities</b></p><ul><li>
Assist with administration and configuration of the GoSpotCheck retail execution platform.</li><li>
Support the design and structure of field missions used by representatives to collect retail execution data.</li><li>
Assist with onboarding retail clients and maintaining system data structures including item catalogs, store mappings, route lists, and customer hierarchies used for field execution and reporting.</li><li>
Support troubleshooting and resolution of system or data issues impacting store visits, missions, or reporting.</li><li>
Assist in developing reports, dashboards, and data visualizations used by management and retail teams.</li><li>
Analyze retail execution data to help identify trends, gaps, and opportunities for improvement in field programs.</li><li>
Work with team members to improve system documentation, workflows, and operational processes.</li><li>
Collaborate with cross-functional retail, business, and technical teams on system initiatives and operational improvements.</li></ul><p><b>
Skills &amp; Learning Opportunities</b></p><ul><li>
Exposure to retail technology platforms and operational data systems.</li><li>
Experience working with structured retail data including product catalogs, store mappings, and execution reporting.</li><li>
Opportunity to assist with data automation and scripting initiatives.</li><li>
Hands-on experience with reporting tools and data visualization concepts.</li><li>
Exposure to cross-functional collaboration between retail, operations, and analytics teams.</li></ul><p>
</p><p><b>Preferred Qualifications</b></p><ul><li>
Currently pursuing or recently completed a bachelor&rsquo;s degree in Information Systems, Data Analytics, Business Analytics, Computer Science, Business, or a related field.</li><li>
Strong interest in data systems, analytics, retail operations, or technology platforms.</li><li>
Strong analytical and problem-solving skills.</li><li>
Proficiency with Microsoft Excel and Office 365.</li><li>
Strong communication and organizational skills.</li><li>
Basic Proficiency in Python
</li></ul><p><b>Physical Demands</b></p><p>
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this job.</p><p>
While performing the responsibilities of this job, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, and to reach with arms and hands.</p><p>
Vision abilities required for this job include close vision.</p></div>

Retail Data Systems Analyst Intern

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Retail IT Specialist

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Geek Squad Agent (Retail Store)

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Geek Squad Agent (Retail Store)

Geek Squad Agent (Retail Store)

Retail Data Systems Analyst Intern