retention manager

Rapido

<div>
 
 Work Location: Bangalore
 
 
 Reports To: Senior Manager
 
 
 
 
 
 Our Cause: Rapido is India&rsquo;s largest bike taxi player focused on solving the first and last-mile connectivity problem for India. The primary focus is mobility and changing all facets of mobility across India. We believe that 2 Wheelers are the right mode of transport for developing countries like India and have much more scope than 4 wheelers, which is also reflected in the fact that the number of 2 wheelers is significantly more than the number of 4- wheelers. We have operations in close to 100 cities and are the undisputed market leader in this space.
 
 
 
 
 
 About Rapido
 
 
 We are India&rsquo;s one of the largest ride-hailing platform. Our services include on-demand Bike-taxi, Auto, Cab, Parcel/Delivery among others. Currently, in over 100 cities, we are growing close to 500% year-on-year with steady funding. We have changed the concept of intra-city travel and made last-mile connectivity affordable to all. Along with being the #1 choice of 10 million people, we have also built a solid captain base of over 5 million registered captains, who have bettered their lives with Rapido. As an employer, we provide a lot of ownership to our team members providing multiple avenues for them to grow within the company. You will only grow with us with the right balance of ambition, fun, and transparent work culture!
 
 
 Opportunities don't happen, you create them!
 
 
 Job Summary:
 
 
 As a Senior Manager in CRM team, you will be responsible for developing and executing effective strategies aimed at increasing user engagement, reducing customer churn and increasing customer lifetime value. The ideal candidate will have a deep understanding of customer behavior, strong analytical skills, and experience in developing and implementing successful retention campaigns.
 
 
 Job Responsibilities:
 
 
 ● Develop and execute CRM strategies: Design and implement comprehensive CRM programs across the customer lifecycle, including onboarding, engagement, retention, win-back, and loyalty initiatives.
 
 
 ● Customer Segmentation: Deeply understand customer segments and their unique needs and preferences. Develop targeted campaigns and personalized experiences for each segment.
 
 
 ● Channel Management: Leverage a multi-channel approach, including push notifications, in-app banners, email, SMS, WhatsApp, and other relevant channels to deliver timely and impactful messages.
 
 
 ● Data Analysis &amp; Insights: Analyse customer data, campaign performance, and market trends to identify areas for improvement and optimize campaigns for maximum ROI.
 
 
 ● A/B Testing &amp; Experimentation: Conduct rigorous A/B testing and experimentation to continuously optimize campaigns and identify the most effective strategies.
 
 
 ● Team Leadership: Lead and mentor a high-performing team of CRM specialists, providing guidance, training, and support.
 
 
 ● Stakeholder Collaboration: Collaborate closely with cross-functional teams, including Product, Marketing, Discounting, and Category teams, to align on strategic initiatives and ensure seamless execution.
 
 
 ● Stay Updated: Stay abreast of the latest CRM trends, technologies, and best practices in the industry.
 
 
 Job Requirements:
 
 
 ● Proven Experience: Seeking a professional with 5+ years of experience in CRM Or Customer Marketing roles preferably in a consumer-internet company of scale, with a strong track record of success in driving customer engagement and revenue growth
 
 
 ●Team Leadership: Proven experience in leading and mentoring high-performing teams
 
 
 ●Data-driven approach: Strong analytical and problem-solving skills with the ability to analyze data, draw insights, and make data-driven decisions
 
 
 ● CRM Platform Proficiency: Proficiency in CRM tools such as Clevertrap/Moengage/Webengage
 
 
 ● Graduates or Post graduate from Tier-1/Tier-2 college
 
 
 ● Ability to work in a fast-paced environment and manage multiple projects simultaneously
 
 
 
 
 
 What&rsquo;s there for you?
 
 
 At Rapido, the well-being of our customers is above everything else. Our growth outshines our goals and we want you to be a part of the growth in solving fundamental mobility problems for India. You can be part of the team that is helping daily commuters with economic and quicker rides. You will have several opportunities to exercise your potential, you won&rsquo;t be disappointed. We break the regular office monotony and believe in free-flowing work culture. Excited to solve challenges? Join Rapido &amp; chase bigger milestones too!
 
 
 
 
 
 Interview Process:
 
 <ul>
 <li>
 Round 1 &ndash; Manager Round
 </li>
 <li>
 Round 2 &ndash; BU Head Round
 </li>
 </ul>
 
 
 
 
 WHY SHOULD YOU JOIN RAPIDO: We&rsquo;ve scaled 10x within 1 year and currently doing 3.5+ Lakh orders per day. Our growth outshines our goals and we want you to be a part of the growth solving fundamental mobility problems for India. You can be part of the team that is helping daily commuters with economic and quicker rides. At Rapido, we take our work seriously and are proud of the associations we have built along the way. But then, we also know how to have fun. With a seamless communication structure and a &ldquo;no cubicle culture&rdquo;, the people here are extremely approachable. You will have several opportunities to exercise your potential, you won&rsquo;t be disappointed. We break the regular office monotony and believe in free-flowing work culture. &bull; monstrates ability to make unpopular and difficult decisions when necessary. &bull; Ability to handle varying amounts of information, distil key points drawing practical conclusions translating into a strong business case and business requirements. &bull; Ability to look beyond the obvious solutions and ways of working and create better reports or more efficient ways of reporting.
 
 
 
 
 
 WHY SHOULD YOU JOIN RAPIDO: We&rsquo;ve scaled 10x within 1 year and currently doing 3.5+ Lakh orders per day. Our growth outshines our goals and we want you to be a part of the growth solving fundamental mobility problems for India. You can be part of the team that is helping daily commuters with economic and quicker rides. At Rapido, we take our work seriously and are proud of the associations we have built along the way. But then, we also know how to have fun. With a seamless communication structure and a &ldquo;no cubicle culture&rdquo;, the people here are extremely approachable. You will have several opportunities to exercise your potential, you won&rsquo;t be disappointed. We break the regular office monotony and believe in free-flowing work culture
 
</div>

Customer Retention - Senior Manager

Breadfast

<div>
 
 
 Role Objectives:
 
 
 
 To lead the end-to-end experience, satisfaction, and retention of Breadfast&rsquo;s Delivery Associates (DAs), ensuring their engagement and loyalty through lifecycle optimization, communication, recognition, and partnerships, ensuring a motivated and loyal delivery workforce.
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
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 Delivery Associate Experience:
 
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 Design and continuously improve the end-to-end Delivery Associate (DA) experience &mdash; from activation to long-term retention and offboarding.
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 Identify critical pain points in the DA lifecycle and implement solutions to enhance satisfaction and reduce early churn.
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 Develop activation strategies to reduce no-shows and improve engagement.
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 Experience &amp; Satisfaction Improvement:
 
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 Conduct regular surveys, interviews, and feedback sessions to gather DA insights and identify areas of improvement.
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 Analyze satisfaction metrics (e.g., CSAT/DSAT) and exit feedback to inform experience design.
 </li>
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 Lead root cause analysis (RCA) efforts to uncover reasons behind churn and disengagement or attrition.
 </li>
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 Engagement &amp; Communication:
 
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 Build and execute lifecycle communication campaigns (SMS, in-app notifications, WhatsApp) to support DA education, engagement, and awareness.
 </li>
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 Ensure timely, targeted messaging across different stages of the DA journey.
 </li>
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 Collaborate with the DA Partnerships Specialist on internal communications related to programs, initiatives, and process changes.
 </li>
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 Retention &amp; Loyalty Initiatives:
 
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 Design and manage DA loyalty and retention programs focused on reward, recognition, and performance consistency.
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 Develop bonus structures and incentive programs that are linked to tenure, delivery quality, and other performance metrics.
 </li>
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 Set and monitor program timelines, eligibility criteria, and fairness mechanisms.
 </li>
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 Partnerships:
 
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 Lead the development of external partnerships (e.g., discounts, services, vouchers) to enhance DA satisfaction and support retention.
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 Identify and secure beneficial deals (e.g., transportation, telecom, healthcare) that directly improve the DA experience.
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 Oversee the DA Partnerships Specialist, who will be responsible for partnership sourcing, execution, and benefit rollout.
 </li>
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 Inventory &amp; Operational Oversight:
 
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 Oversee DA inventory custody (e.g., pouches, uniforms, helmets), ensuring accountability and adherence to policies.
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 Create and enforce tracking mechanisms for issued items, minimizing loss and misuse.
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 Work closely with field teams to streamline inventory distribution and retrieval processes.
 </li>
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 Cross-Functional Collaboration:
 
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 Act as the key liaison between the Supply team and other functions (e.g., Operations, Customer Experience, Product) to align initiatives.
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 Advocate for DA needs in product and process improvements.
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 Contribute to cross-departmental projects related to DA growth and efficiency.
 </li>
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 Team Leadership:
 
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 Directly manage the DA Partnerships Specialist, providing guidance, structure, and performance feedback.
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 Support the development and growth of team members through coaching and clear expectation setting.
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 Promote a culture of ownership, accountability, and collaboration within the DA Experience vertical.
 </li>
 </ul>
 
 
 
 
 
 Required Education, Knowledge, and Skills:
 
 
 <ul>
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 Bachelor&rsquo;s degree in Business, Supply Chain, or related field.
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 5+ years in partner engagement, workforce retention, or operations &mdash; preferably in logistics or last-mile delivery.
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 Strong communication and stakeholder management
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 Analytical and problem-solving ability, especially in root cause analysis
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 Creative thinking around incentive and loyalty programs
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 Project management with a focus on execution and timelines
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 People management and team development
 </li>
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 Cross-functional collaboration and negotiation (especially with external partners)
 </li>
 </ul>
 
 
</div>

Delivery Associate Experience & Retention Lead

WebEx Enterprises

We are looking for experienced Customer Success Manager with 6 months to 1 year of proven experience in the Customer Success department, specifically within Digital Marketing campaignsLocation: H2, Johar Town, Lahore Shift: 6 PM &ndash; 3 AM Salary: PKR 90,000 &ndash; 100,000 + Commission (Earn up to 250K&ndash;300K!)Key Focus: Client Retention | Up-selling | Revenue Growth | Customer SatisfactionApply at: +92 319 6490486 Walk-In Interview Timings: 8 PM &ndash; 10 PM Visit our office directly during this time slot!#CustomerSuccess #NowHiring #LahoreJobs #WebexEnterprises #DigitalMarketing #CareerOpportunity #CustomerSuccessManagerJob Type: Full-timePay: Rs90,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Success Manager

UE LINE INC

We are seeking a dedicated and experienced Driver Manager to oversee driver relations, retention, and performance. This person will serve as the main point of contact for company drivers&mdash;ensuring each driver receives consistent support, communication, and recognition, while maintaining alignment with company standards and safety policies.Key Responsibilities:<ul><li>Build and maintain strong, professional relationships with company drivers.</li><li>Serve as the main liaison between drivers and all internal departments (dispatch, safety, HR, accounting).</li><li>Monitor driver satisfaction, address concerns promptly, and take proactive steps to improve retention.</li><li>Conduct regular check-ins with drivers regarding pay, miles, home time, and operational support.</li><li>Track driver performance metrics and collaborate with dispatch and safety to resolve performance or compliance issues.</li><li>Support new driver onboarding and orientation to ensure smooth integration into the company.</li><li>Identify driver concerns and escalate issues appropriately while promoting a positive company culture.</li><li>Assist with driver recognition, reward, and performance improvement programs.</li><li>Maintain accurate and organized records of driver interactions and retention data.</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years of experience in driver management, dispatch, or HR within a trucking company.</li><li>Strong interpersonal and communication skills&mdash;professional, empathetic, and solution-oriented.</li><li>Excellent problem-solving and organizational abilities.</li><li>Understanding of OTR and flatbed operations preferred.</li><li>Must work on-site in Elgin, IL (8 AM &ndash; 5 PM).</li></ul>Job Type: Full-timePay: $85,000.00 - $95,000.00 per yearWork Location: In person

DRIVER RELATIONS MANAGER - TRUCKING COMPANY

TechBiz Global GmbH

Job Title Conversion & Retention Agent Locations Anywhere About the Role We're seeking dynamic Conversion and Retention Agents to join a fast-paced, high-energy sales environment in the Capital Market and iGaming sectors. Your mission? Turn leads into clients and keep them engaged and trading. Responsibilities <ul> <li>Engage new leads, convert them into active clients</li> <li>Maintain strong relationships with existing clients</li> <li>Upsell and cross-sell financial products or services</li> <li>Provide high-level client support to boost retention</li> <li>Meet and exceed KPIs in a performance-driven setting</li> </ul> Qualifications <ul> <li>Native or fluent in English + one of the following: Spanish, German, Dutch, French, Italian, Portuguese, etc.</li> <li>1-2+ years' experience in conversion / retention</li> <li>Excellent communication & negotiation skills</li> <li>Results-driven, motivated by performance and bonuses</li> <li>Ability to work under pressure in a target-driven team</li> </ul> Why Join <ul> <li>Competitive base salary + generous commissions</li> <li>International, multicultural work environment</li> <li>Opportunity to grow within a leading industry</li> <li>Relocation assistance may be provided</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?V5p2YvJYMMMNbU2FIE9rmDeVzzB3JSeIb" width="0" height="0" />

Conversion and Retention Agents

Binance

<div> <div> Responsibilities <ul> <li>Manage and nurture relationships with current clients to maximize retention and satisfaction.</li> <li>Improving and implementing retention campaigns and loyalty programs tailored to Link clients.</li> <li>Assist in cross-functional program management (such as Travel Rule, Fiat (Binance Connect), KYC modules and periodic reviews of accounts).</li> <li>Monitor partner activity and user engagement to identify potential churn risks and proactively address them.</li> <li>Coordinate with cross-functional teams (e.g., TechOps, Marketing, Customer Support, Compliance) to resolve partner issues and improve service delivery.</li> <li>Handle day-to-day administrative tasks related to partner accounts, including onboarding support, documentation, and compliance follow-ups.</li> <li>Track and report on retention metrics, providing insights and recommendations for continuous improvement.</li> <li>Serve as a point of contact for clients regarding operational queries and minor escalations.</li> </ul> </div> </div> <div> <div> Requirements <ul> <li>0-3 years of experience in client retention, account management, or customer success, preferably in brokerage</li> <li>Language requirement, English &amp; Mandarin is required to be able to coordinate with overseas stakeholders</li> <li>Familiar with the use of a CRM tool</li> <li>Worked autonomously within or with a sales team</li> <li>Client portfolio including institutional clients, HNW individuals, prop trading firms, private bank customers with brokers, futures institutions or commercial banks and etc</li> <li>Strong communication, ability to be flexible in a variety of situations, excellent relationship maintenance and sales skills, able to work under pressure</li> <li>Passionate about crypto. Industry experience would be of an advantage</li> </ul> </div> </div> <div> <div> </div> </div>

Retention Specialist

Nykaa

<div>
 
 
 Job Overview:
 
 
 
 
 
 
 We are looking for a Retention Marketing Executive to join our dynamic team at Nykaa. The role involves driving customer engagement, retention, and loyalty through effective marketing strategies. The ideal candidate will have hands-on experience with marketing automation tools such as CleverTap, MoEngage, or WebEngage, and a strong understanding of customer lifecycle management.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Retention Strategy Development:
 
 
 <ul>
 <li>
 Design and execute customer retention campaigns to improve repeat purchases, customer lifetime value (CLTV), and overall engagement.
 </li>
 <li>
 Segment customers based on behavior, preferences, and lifecycle stage to deliver personalized communication.
 </li>
 </ul>
 
 
 
 
 
 Campaign Management:
 
 
 <ul>
 <li>
 Develop and implement multi-channel retention campaigns using tools like Clevertap, MoEngage, and WebEngage.
 </li>
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 Optimize campaigns across email, SMS, push notifications, and in-app messaging.
 </li>
 <li>
 A/B test campaigns to determine what drives the best engagement and retention.
 </li>
 </ul>
 
 
 
 
 
 Data Analysis &amp; Reporting:
 
 
 <ul>
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 Monitor campaign performance and derive actionable insights using analytics tools.
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 Create regular reports on retention metrics, including churn rates, repeat purchases, and engagement levels.
 </li>
 </ul>
 
 
 
 
 
 Collaboration:
 
 
 <ul>
 <li>
 Work closely with product, content, and marketing teams to align retention efforts with overall business goals.
 </li>
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 Partner with the design team to create engaging creatives and messaging.
 </li>
 </ul>
 
 
 
 
 
 Tool Expertise:
 
 
 <ul>
 <li>
 Use platforms like Clevertap, MoEngage, and WebEngage to set up workflows, track customer journeys, and manage campaigns.
 </li>
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 Stay updated with the latest features of these platforms and implement best practices.
 </li>
 </ul>
 
 
 
 
 
 Customer Insights:
 
 
 <ul>
 <li>
 Gather and interpret customer feedback to improve retention strategies.
 </li>
 <li>
 Identify patterns and trends in customer behavior to predict churn and take proactive measures.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Knowledge and Skill / Qualification Requirements:
 
 
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in retention marketing or customer lifecycle management.
 </li>
 <li>
 Hands-on experience with Clevertap, MoEngage, and WebEngage is mandatory.
 </li>
 <li>
 Strong analytical skills and a data-driven mindset.
 </li>
 <li>
 Familiarity with segmentation, A/B testing, and campaign optimization.
 </li>
 <li>
 Excellent communication skills with a focus on creating customer-centric strategies.
 </li>
 </ul>
 
 
</div>

Retention Marketing - Senior Executive - CRM

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