retention manager

International Schools Partnership Limited

<div>
 ISP ME Regional Retention Manager Role Profile
 
 
 Purpose of Role
 
 
 We are seeking a dynamic Regional Retention Manager to join our team in this new and exciting role. The Schools Retention Manager, based in the central office in Dubai, will report to the Regional Head of Admissions and oversee schools in Dubai, Abu Dhabi, and Qatar. They will focus on student retention by implementing effective strategies for enhanced satisfaction. Additionally, the Retention Manager will build collaborative relationships with school senior leadership team and parents through engaging initiatives, fostering overall growth and student retention rates. This is a 6-month temporary contract.
 
 
 ISP Principles
 
 
 Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health &amp; Safety issues and acting and following up on all concerns appropriately.
 
 
 Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
 
 
 Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.
 
 
 Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.
 
 
 Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.
 
 
 ISP Key Responsibilities
 
 
 <ul>
 <li>
 School Engagement: Collaborative Engagement with Senior Leadership: Cultivate strong relationships with the school&rsquo;s senior leadership team, including principals, heads of departments, and other key decision-makers. Work closely with them to align retention objectives with the overall school strategy and vision.
 </li>
 <li>
 Parent Engagement Initiatives: Develop and execute parent engagement initiatives to foster strong relationships between the schools and parents. Organize regular meetings, workshops, and interactive sessions that encourage parental involvement in their child's education and school activities.
 </li>
 <li>
 Develop and Implement Retention Strategies: Devise and execute comprehensive retention strategies tailored to each school's unique requirements. Collaborate with school administrators and staff to identify areas for improvement and implement initiatives that foster student retention.
 </li>
 <li>
 Collaborative Communication: Foster open and transparent communication with school staff, parents, and students to address concerns and proactively resolve issues that may impact student retention.
 </li>
 <li>
 Monitor Key Performance Indicators (KPIs): Establish and track KPIs related to student retention and success. Regularly report performance to the Regional Head of Admissions and school leadership, suggesting improvements where necessary.
 </li>
 <li>
 Parent Communication: Review channels of communication with parents, ensuring they are well informed about school events, academic progress, and important updates. Maintain regular contact through newsletters, emails, and social media platforms.
 </li>
 <li>
 Parent Surveys and Feedback: Work closely with the Regional Head of PR to review parent satisfaction levels via the NPS and gather feedback on school programs and events. Utilise the feedback to enhance parent engagement strategies and tailor events to meet the needs and preferences of parents.
 </li>
 <li>
 School Events Coordination: Collaborate with school&rsquo;s Senior Leadership Team and events and Comms Coordinators to plan and execute engaging events that promote parent-school interactions. These events may include parent-teacher conferences, open houses, cultural celebrations, and community engagement activities.
 </li>
 <li>
 Event Evaluation and Improvement: Evaluate the success and impact of parent engagement events regularly. Utilise data and feedback to make data-driven decisions for continuous improvement and to plan future events that align with the needs and preferences of parents.
 </li>
 <li>
 Parent Volunteer Program: Establish and attend parent volunteer programs in each school to encourage parents to actively participate in school events and activities. Recognise and appreciate the efforts of parent volunteers to strengthen their sense of belonging to the school community.
 </li>
 <li>
 Parent Education Workshops: Collaborate with the school&rsquo;s Senior Leadership Team to Organize informative workshops for parents on relevant topics such as child development, parenting techniques, and academic support.
 </li>
 <li>
 Alumni Engagement: Develop strategies to engage alumni, maintain strong connections, and encourage their involvement in advocating for the schools.
 </li>
 <li>
 Training and Development: Conduct training sessions for school staff on best practices for student retention, ensuring all stakeholders are aligned with the school's retention objectives.
 
 
 </li>
 </ul>
 
 Skills, Qualifications And Experience
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in education, Business Administration, or a related field. A master&rsquo;s degree is a distinct advantage.
 </li>
 <li>
 Experience: Proven experience in an academic, leadership, or similar role, ideally within a school environment.
 </li>
 <li>
 Relationship Building: A demonstrated ability to build trust and credibility with a diverse parent community and other key stakeholders.
 </li>
 <li>
 Communication: Exceptional communication and interpersonal skills. Fluency in both English and Arabic is a desirable asset.
 </li>
 <li>
 Mindset: A proactive, strategic mindset focused on community building and relationship management, with the drive to achieve ambitious goals.
 </li>
 <li>
 Analytical Skills: A data-driven and analytical approach to assessing feedback and identifying opportunities for improvement.
 </li>
 <li>
 Work Style: Ability to work effectively both independently and as a collaborative member of a team.
 
 
 </li>
 </ul>
 ISP Commitment to Safeguarding Principles
 
 
 ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
 
 
 All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years&rsquo; employment history.
 
 
 ISP Commitment to Diversity, Equity, Inclusion, and Belonging
 
 
 ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.
</div>

Regional Retention Manager

International Schools Partnership

<div>Description 
 
 
 
ISP ME Regional Retention Manager Role Profile 
Purpose of Role
We are seeking a dynamic Regional Retention Manager to join our team in this new and exciting role. The Schools Retention Manager, based in the central office in Dubai, will report to the Regional Head of Admissions and oversee schools in Dubai, Abu Dhabi, and Qatar. They will focus on student retention by implementing effective strategies for enhanced satisfaction. Additionally, the Retention Manager will build collaborative relationships with school senior leadership team and parents through engaging initiatives, fostering overall growth and student retention rates. This is a 6-month temporary contract. 
ISP Principles
Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health &amp; Safety issues and acting and following up on all concerns appropriately.
Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.
Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.
Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement. 
ISP Key Responsibilities 
<ul><li>
School Engagement: Collaborative Engagement with Senior Leadership: Cultivate strong relationships with the school&rsquo;s senior leadership team, including principals, heads of departments, and other key decision-makers. Work closely with them to align retention objectives with the overall school strategy and vision.</li><li>
Parent Engagement Initiatives: Develop and execute parent engagement initiatives to foster strong relationships between the schools and parents. Organize regular meetings, workshops, and interactive sessions that encourage parental involvement in their child's education and school activities.</li><li>
Develop and Implement Retention Strategies: Devise and execute comprehensive retention strategies tailored to each school's unique requirements. Collaborate with school administrators and staff to identify areas for improvement and implement initiatives that foster student retention.</li></ul> 
<ul><li>
Collaborative Communication: Foster open and transparent communication with school staff, parents, and students to address concerns and proactively resolve issues that may impact student retention.</li><li>
Monitor Key Performance Indicators (KPIs): Establish and track KPIs related to student retention and success. Regularly report performance to the Regional Head of Admissions and school leadership, suggesting improvements where necessary.</li><li>
Parent Communication: Review channels of communication with parents, ensuring they are well informed about school events, academic progress, and important updates. Maintain regular contact through newsletters, emails, and social media platforms.</li><li>
Parent Surveys and Feedback: Work closely with the Regional Head of PR to review parent satisfaction levels via the NPS and gather feedback on school programs and events. Utilise the feedback to enhance parent engagement strategies and tailor events to meet the needs and preferences of parents.</li><li>
School Events Coordination: Collaborate with school&rsquo;s Senior Leadership Team and events and Comms Coordinators to plan and execute engaging events that promote parent-school interactions. These events may include parent-teacher conferences, open houses, cultural celebrations, and community engagement activities.</li><li>
Event Evaluation and Improvement: Evaluate the success and impact of parent engagement events regularly. Utilise data and feedback to make data-driven decisions for continuous improvement and to plan future events that align with the needs and preferences of parents.</li><li>
Parent Volunteer Program: Establish and attend parent volunteer programs in each school to encourage parents to actively participate in school events and activities. Recognise and appreciate the efforts of parent volunteers to strengthen their sense of belonging to the school community.</li><li>
Parent Education Workshops: Collaborate with the school&rsquo;s Senior Leadership Team to Organize informative workshops for parents on relevant topics such as child development, parenting techniques, and academic support.
</li><li>Alumni Engagement: Develop strategies to engage alumni, maintain strong connections, and encourage their involvement in advocating for the schools.</li><li>
Training and Development: Conduct training sessions for school staff on best practices for student retention, ensuring all stakeholders are aligned with the school's retention objectives.</li></ul> 
Skills, Qualifications and Experience<ul><li>
Education: Bachelor&rsquo;s degree in education, Business Administration, or a related field. A master&rsquo;s degree is a distinct advantage.</li><li>
Experience: Proven experience in an academic, leadership, or similar role, ideally within a school environment.</li><li>
Relationship Building: A demonstrated ability to build trust and credibility with a diverse parent community and other key stakeholders.</li><li>
Communication: Exceptional communication and interpersonal skills. Fluency in both English and Arabic is a desirable asset.</li><li>
Mindset: A proactive, strategic mindset focused on community building and relationship management, with the drive to achieve ambitious goals.</li><li>
Analytical Skills: A data-driven and analytical approach to assessing feedback and identifying opportunities for improvement.</li><li>
Work Style: Ability to work effectively both independently and as a collaborative member of a team.</li></ul> 
ISP Commitment to Safeguarding Principles
ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years&rsquo; employment history. 
ISP Commitment to Diversity, Equity, Inclusion, and Belonging
ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.</div>

CrucialPoint

<div>About the Job 
As a Retention Marketing Manager at CrucialPoint, you will be responsible for developing, implementing, and optimizing our email marketing strategies to drive engagement, conversion, and customer retention.
This role requires a deep understanding of email marketing best practices, retention marketing principles, and analytics, along with a creative mindset to develop compelling content. If you have a passion for email marketing for enterprise-level accounts, possess strong technical acumen, and excel at driving results, we would love to hear from you.
Why Work With Us 
At CrucialPoint, we pride ourselves on creating exceptional results-driven retention programs for our diverse range of ecommerce clients. As a Retention Marketing Manager, you'll have the opportunity to work with amazing brands and be at the forefront of the industry. We foster a collaborative and supportive work environment, where your ideas and contributions are valued. Additionally, we offer room for growth, flexible scheduling, and a competitive hourly rate / salary.
Responsibilities:<ul><li>
Develop and Execute Email Marketing Strategies:<ul><li>
Create and implement comprehensive email marketing strategies that align with business goals, and industry best practices.</li><li>
Optimize and improve automated email marketing flows and signup forms to maximize new customer acquisition, engagement, retention, and revenue generation.</li><li>
Develop comprehensive content calendars aligned with client objectives, ensuring consistent and engaging messaging throughout email marketing campaigns.</li></ul></li><li>
Client Collaboration:<ul><li>
Collaborate closely with clients and Client Success Managers to translate the clients&rsquo; requirements into effective email marketing campaigns, ensuring their success and satisfaction.</li><li>
Serve as the primary point of contact for clients, promptly addressing questions and concerns.</li><li>
Partner with clients and internal teams to understand business needs and translate them into actionable strategies that help drive business growth.</li></ul></li><li>
Technical Optimization:<ul><li>
Manage email marketing tools, platforms, and infrastructure, ensuring they are properly configured, integrated, and performing optimally.</li><li>
Conduct regular audits to identify and resolve technical issues related to email deliverability, responsive design, and personalization, among others.</li><li>
Identify technical issues and work diligently to resolve them in a timely manner.</li></ul></li><li>
Data Analysis and Reporting:<ul><li>
Monitor and analyze lifecycle and email marketing performance metrics, such as repurchase rates, LTV, engagement rates, and list growth.</li><li>
Provide insights and recommendations based on data analysis to optimize performance and drive continuous improvement.</li><li>
Generate accurate and comprehensive reports, ensuring data-driven decision-making.</li><li>
Continuously analyze data and metrics to identify revenue opportunities for clients, providing strategic recommendations to drive growth and maximize ROI.</li></ul></li><li>
Quality Assurance:<ul><li>
Perform quality assurance checks on all email marketing campaigns, ensuring accuracy, consistency, and adherence to industry best practices.</li></ul></li><li>
Collaboration and Team Support:<ul><li>
Collaborate closely with cross-functional teams, including account management, copywriting, design, and implementation, to deliver seamless and impactful email marketing strategies.</li><li>
Foster a positive and collaborative team environment, supporting and mentoring team members when needed.</li></ul></li><li>
Continuous Learning and Adaptability:<ul><li>
Stay up-to-date with industry trends, best practices, and emerging technologies in retention marketing, incorporating them into our strategies to maintain a competitive edge.</li><li>
Adapt to evolving industry trends, consumer behaviors, and email marketing regulations (e.g., GDPR, CAN-SPAM).</li></ul></li></ul>
Requirements (Skills &amp; Qualifications):<ul><li>
B2C experience is required, particularly with enterprise ecommerce businesses.</li><li>
Minimum of three (3) years of experience managing or having heavy involvement in running a Retention Marketing program for a B2C eCommerce brand - Email, SMS, Push, and/or direct mail.</li><li>
Demonstrated expertise in identifying revenue opportunities, developing content strategies, and enhancing retention and loyalty marketing.</li><li>
Proficiency in using marketing automation platforms such as Braze, SFMC, Iterable, Klaviyo or Responsys. We&rsquo;re looking for experts in specific platforms as we&rsquo;re ESP agnostic. Note that the brands you would be working with are using enterprise solutions. We don&rsquo;t expect someone to have working knowledge of all systems, but a willingness to to learn and familiarity with general ESPs is necessary.</li><li>
Knowledge of HTML/CSS and basic coding principles for email design and customization.</li><li>
Familiarity with CRM, CDPs, eCommerce platforms (such as Shopify), and Google Analytics.</li><li>
Strong analytical skills, with the ability to analyze data, generate insights, and make data-driven recommendations.</li><li>
Previous experience working with larger brands as a retention marketing manager preferred.</li><li>
Excellent written and verbal communication skills, with the ability to build strong client relationships and collaborate effectively with cross-functional teams.</li><li>
Detail-oriented, organized, and able to manage multiple projects simultaneously.</li><li>
Self-motivated, proactive, and able to work independently.</li><li>
Experience in remote work environments and self-motivation.</li></ul>
About CrucialPoint: CrucialPoint is a Full Service Retention Marketing Agency known for creating time-tested, effective Retention programs (Email, SMS, Push, Loyalty, Lifecycle) for amazing eCommerce brands. We thrive on solving intriguing challenges and delivering exceptional value to our clients. Join our team and be part of our mission to provide innovative solutions and drive success for our clients.
MKcIFfIS16</div>

Retention Marketing Manager

Cornbread Hemp

<div>Job Title: Retention Manager Reports to: Director, Retention Type: Full-Time, Exempt
Location: Flexible (Remote-friendly with HQ in Louisville, KY)
ABOUT US:
Cornbread Hemp is on a mission to improve your quality of life with the highest-quality, USDA organic, full-spectrum hemp products, proudly grown and crafted right here in Kentucky. As one of Louisville's top five fastest-growing businesses in 2023, we've built a trusted brand through our relentless commitment to quality, transparency, and authenticity.
If you're a marketer who thrives on blending creativity with analytics, and you're excited about building loyalty in a fast-growing, values-driven company, we'd love to meet you.
THE ROLE:
As Retention Marketing Manager, you'll play a key role in deepening customer relationships and building long-term loyalty. You'll focus on creating segmented, personalized email strategies and supporting subscription and loyalty initiatives. Working closely with the Director of Retention and the broader marketing and creative teams, you'll craft experiences that keep our customers engaged, delighted, and coming back for more.
This is an opportunity to grow with a dynamic, innovative company at the forefront of the CBD and wellness industry.
<h2 class="jobSectionHeader">WHAT YOU'LL DO</h2>
<h3 class="jobSectionHeader">Email Strategy &amp; Execution</h3>
<ul><li>Drive the planning and execution of personalized email campaigns&mdash;everything from new product launches and promotions to lifecycle journeys and seasonal campaigns.</li><li>
Build, audit, and optimize automated flows to reduce churn, increase subscription upgrades, and drive repeat purchases.</li>
Collaborate with design and marketing teams to deliver polished, on-brand campaigns that put the customer first. 
<li>
</li></ul>
<h3 class="jobSectionHeader">Data-Driven Segmentation &amp; Optimization</h3>
<ul><li>Leverage customer insights and behavior to deliver highly relevant and personalized communications.</li><li>
Run A/B tests to optimize subject lines, promotions, timing, and frequency for maximum engagement.</li>
Monitor KPIs and translate performance data into actionable insights and recommendations. 
<li>
</li></ul>
<h3 class="jobSectionHeader">Subscription &amp; Loyalty Programs</h3>
<ul><li>Support the growth of our subscription program with targeted campaigns, win-back flows, and messaging that emphasizes value.</li><li>
Partner with the Director of Retention to execute loyalty program communications that highlight benefits and rewards.</li>
Continuously test, measure, and refine tactics to increase participation and lifetime value. 
<li>
</li></ul>
<h3 class="jobSectionHeader">Continuous Improvement</h3>
<ul><li>Foster a culture of experimentation, innovation, and learning in retention marketing.</li><li>
Stay on top of industry trends and apply best practices across email, subscription, and loyalty.</li></ul>
WHAT YOU'LL BRING
<ul><li>Bachelor's degree in Marketing, Business, or a related field (advanced degree a plus).</li><li>
5+ years of experience in email marketing, preferably in eCommerce/CPG.</li><li>
Hands-on expertise with Klaviyo, including campaign and flow management.</li><li>
Strong knowledge of customer segmentation, journey mapping, and lifecycle marketing.</li><li>
Analytical mindset with a proven ability to turn data into insights and results.</li><li>
Creative thinker with excellent writing, communication, and collaboration skills.</li><li>
Self-motivated, results-driven, and adaptable.</li><li>
Familiarity with CBD, CPG and/ or wellness industries is a plus.</li></ul>
READY TO APPLY?
If you're passionate about retention marketing and excited to grow with a company that's improving lives, we'd love to hear from you. Please send your resume and cover letter to apply.
Cornbread Hemp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone can thrive.</div>

Orient Finance

<ul><li>Develop and implement strategies to retain existing clients and reduce churn</li><li>Build and maintain strong relationships with high-value and at-risk clients</li><li>Serve as the point of escalation for client complaints or dissatisfaction</li><li>Collaborate with marketing and sales teams for campaigns targeting inactive or dormant clients</li><li>Work closely with the sales team to re-engage inactive clients.</li><li>Maintain confidentiality of client data and sensitive trading information.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Forex Trading Sales: 2 years (Required)</li><li>Share (Equity) Market: 1 year (Preferred)</li></ul>

Retention Manager (Forex/Equity Trading)

Complyxpert (PTY) Ltd

<div>We are a leading CFD trading company, providing world-class trading solutions to clients globally. Our mission is to empower traders with advanced technology, education, and access to financial markets.
As a UK Retention Desk Agent, you will be responsible for managing client relationships within the UK market, focusing on client engagement, retention, and business development. This role requires individuals who can proactively build strong, long-term client relationships while maintaining a high level of professionalism and client satisfaction.
You will handle company-provided leads, manage high-value clients, and work to maximize deposit volumes through excellent communication, effective persuasion, and strategic retention efforts. This position is ideal for proactive, results-driven professionals with experience in the Forex and online trading industry.
Key Duties and Responsibilities, including but not limited to:<ul>
<li>Client Relationship Management: Maintain strong and long-lasting relationships with high-value clients by understanding their needs, handling objections, and providing effective solutions.</li>
<li>Retention and Engagement: Drive client loyalty and satisfaction by ensuring consistent engagement, resolving concerns quickly, and providing added value to clients through upselling and cross-selling strategies.</li>
<li>Lead Management: Work with company-provided leads (no personal client book required) to maximize opportunities and grow client deposits.</li>
<li>Trading Expertise: Utilize your knowledge of Forex, trading platforms, and client psychology to guide and educate clients on trading opportunities, ensuring they make informed decisions.</li>
<li>Target Achievement: Consistently meet and exceed retention and deposit targets while contributing to the overall success of the retention desk team.</li>
<li>Communication: Conduct professional, fluent, and persuasive conversations in English to build trust, encourage deposits, and ensure long-term client satisfaction.</li>
<li>Collaboration: Work closely with sales, support, and management teams to maximize retention strategies, improve processes, and achieve business goals.</li>
<li>Market Awareness: Stay up to date with financial market trends, competitor offerings, and industry developments to provide clients with relevant and timely insights.</li>
<li>Performance Reporting: Accurately track client interactions, deposits, and performance metrics, preparing reports for management as required.</li>
<li>Problem Solving: Address client concerns effectively, escalate issues when necessary, and collaborate with team members to resolve challenges promptly.</li>
</ul>Requirements
QUALIFICATIONS AND SKILLS:<ul>
<li>Minimum 1 year experience in Forex or Online Trading in Sales, Account Management, Retentions, or Business Development.</li>
<li>Proven experience in managing high-value clients and driving significant deposit volumes.</li>
<li>Strong knowledge of trading platforms, client psychology, and retention tools.</li>
<li>Excellent communication and persuasion skills; fluent in English (additional European languages are advantageous).</li>
<li>Results-driven, proactive, and target-oriented with the ability to perform under pressure.</li>
<li>Strong interpersonal skills with the ability to build trust and rapport with clients.</li>
<li>Analytical thinker with problem-solving skills and the ability to adapt to client needs.</li>
<li>Resilient and adaptable in a fast-paced, high-performance environment.</li>
<li>Time management and organizational skills with strong attention to detail.</li>
<li>Knowledge of CRM systems and sales tracking tools will be advantageous.</li>
</ul>Benefits
ADDITIONAL INFORMATION:<ul>
<li>Location: Dubai (Full-Time, Onsite).</li>
<li>Salary Range: USD $1,500 &ndash; $3,000 per month + attractive commissions.</li>
<li>Preferred Nationalities: Eastern, Central, Western European, British, or American.</li></ul></div>

UK Retention Desk

GreenFly

<div>As Greenfly continues to grow globally, we are seeking a relationship-driven individual to help retain and expand our growing portfolio of key customers. Our enterprise SaaS platform empowers organizations to collect, automatically organize, and distribute digital media to hundreds or thousands of advocates and partners to increase social media reach and engagement, and drive revenue growth.
As a part of the Customer Success (CS) department, the ideal person for this role will be a critical part of Greenfly&rsquo;s CS team. With a track record of growing accounts and building long-term relationships, you will own the relationship and growth of a few key iconic customers. Based in Riyadh, this role will initially focus primarily on our relationship with the Saudi Pro League. However, it will expand beyond this as our client base in MENA expands over time.
Building a deep understanding of how Greenfly&rsquo;s customers should utilize Greenfly to best support and optimize their organizations, you&rsquo;ll be pivotal in ensuring customer satisfaction, retention and expansion. The Customer Success team will look to you as an expert in the MENA region, your customers and their respective industries.
Greenfly is a digital media collaboration platform that enables - and inspires - brands to request, manage and share user- and creator-generated content with athletes, influencers, talent, advocates, brand ambassadors, employees, fans, and more. Co-founded by MLB all-star Shawn Green, the company began in 2015 and has quickly established a significant foothold in the sports, media, and brand sectors.
Responsibilities<ul>
<li>Lead strategic conversations with key stakeholders to ensure the customer is successful in meeting business and Greenfly specific objectives</li>
<li>Establish and build customer relationships at all levels of Greenfly&rsquo;s strategic customers</li>
<li>Drive renewals and grow Greenfly&rsquo;s business within specific customers, working across business units/organizations at our customers</li>
<li>Understand the Greenfly platform and app to ensure customers are leveraging the functionality to its fullest</li>
<li>Work cross-functionally with Sales, Marketing, Product and Engineering to advocate on behalf of customers and deliver value at every touchpoint</li>
<li>Support customers through on-boarding, including initial setup and training to ensure maximum usage, value, retention and expansion</li>
<li>Create unique on-boarding plans for customers&rsquo; advocates with attention to detail</li>
<li>Support on specific strategic accounts, co-owning both customer-facing and internal execution and communication</li>
<li>Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs</li>
<li>Work proactively to anticipate potential challenges and eliminate any risk for churn</li>
<li>Create and deliver reports to showcase value, opportunities for improvement and growth, and overall trends</li>
<li>Build out best practices and processes related to your customers and the UK/European market</li>
</ul>Requirements<ul>
<li>Experience working at or directly with enterprise sports &amp; media organizations</li>
<li>Arabic and English speaking are a must</li>
<li>Proven results in meeting customer retention and expansion goals</li>
<li>Excellent presentation skills - verbal and written &ndash; when communicating to a range of stakeholders, including executive teams.</li>
<li>A proactive approach to building customer relationships and navigating complex business structures.</li>
<li>6+ years of overall account management, customer success or SaaS B2B experience</li>
<li>Clear understanding of the social media and sports landscape and current trends</li>
<li>Exceptional written and verbal communication skills</li>
<li>Proven ability to succeed in a fast-paced, startup environment</li>
<li>Problem solver with strong project management skills</li>
<li>Ability to ramp quickly</li>
<li>Experience with Salesforce.com or a customer management tool such as Catalyst</li>
<li>Experience working in a startup environment</li>
</ul>Benefits
Stock options
Great benefits package
This position is based in Riyadh, Saudi Arabia
You'll visit our Santa Monica, California HQ office occasionally and our EMEA HQ in London
Greenfly is an equal opportunity employer and we have a culture of diversity and inclusion
At Greenfly, we celebrate different opinions and points of view and we believe that our diversity drives innovation. Together, we are building an inclusive culture that encourages, supports and appreciates the diverse voices of our employees. We want every one of our employees to feel valued, appreciated, and free to be who they are at work. Our hiring and management programs are designed to foster inclusiveness. Diversity fuels our innovation and helps us to continue to create deeper connections with the customers we serve.</div>

Strategic Partner Manager, MENA

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