retention marketing manager

PCH Digital LLC

<div>About PCH
PCH operates a commerce and membership platform where long-term customer relationships are central to growth. Retention and lifecycle marketing are critical drivers of sustainable revenue and customer lifetime value.
Role Summary
We are hiring a Retention Marketing Manager to lead lifecycle strategy across email, SMS, push, and membership communications.
This role is accountable for increasing repeat purchase behavior, subscription upgrades, and long-term engagement across PCH Shopping and related initiatives.
What You&rsquo;ll Own
Lifecycle Strategy<ul><li>
Build and manage customer journeys:<ul><li>
Onboarding</li><li>
Abandoned cart</li><li>
Post-purchase</li><li>
Winback</li><li>
Subscription upgrade/downgrade flows</li></ul></li><li>
Develop structured segmentation strategies</li></ul>
Membership &amp; Subscription Growth<ul><li>
Design and optimize subscription tier communication</li><li>
Support upsell initiatives</li><li>
Reduce churn through proactive engagement programs</li></ul>
Campaign Execution<ul><li>
Oversee promotional calendar</li><li>
Partner with Creative for campaign assets</li><li>
Ensure consistent messaging aligned with brand standards</li></ul>
Reporting &amp; Optimization<ul><li>
Track repeat purchase rate, churn, LTV</li><li>
Conduct cohort analysis</li><li>
Continuously optimize flows based on performance data</li></ul>
What Success Looks Like (First 90 Days)<ul><li>
Clear lifecycle roadmap established</li><li>
Improved engagement in at least one automated flow</li><li>
Identified churn drivers and mitigation plan</li><li>
Measurable lift in repeat purchase or subscription conversion</li></ul>
Required Experience<ul><li>
4&ndash;7+ years in ecommerce lifecycle marketing</li><li>
Experience with CRM platforms (Braze, MoEngage, Klaviyo or similar)</li><li>
Strong understanding of subscription models</li><li>
Analytical mindset with commercial focus</li><li>
Understanding of Shopify</li></ul>
This Role Is Not<ul><li>
A general email production role</li><li>
A social media marketing role</li><li>
A purely creative campaign position without data ownership</li></ul>
Compensation &amp; Benefits<ul><li>
Competitive salary based on experience</li><li>
Medical, dental, and vision insurance, plus a range of additional voluntary benefits</li><li>
401(k) with company match</li><li>
Flexible PTO and 15 paid holidays to rest and reset</li><li>
Remote-first culture with home office stipend</li><li>
Professional development budget</li><li>
12 weeks of paid family leave to celebrate life&rsquo;s biggest moments</li></ul>
PCH Digital LCC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

Retention Marketing Manager — Ecommerce & Membership

SBH Fashion

<div>
 Job Title: Email Marketing Manager (Email, SMS &amp; Loyalty)
 
 
 
 Role Overview
 
 
 
 The Email Marketing Manager will own the execution and optimization of our email, SMS, and loyalty programs with a sharp focus on fashion merchandising, customer lifecycle strategy, and revenue growth. This role sits at the intersection of brand storytelling, data, and performance&mdash;translating product drops, seasonal moments, and customer insights into highly effective retention campaigns.
 
 
 Reporting to the Director of Growth Marketing, this role will be responsible for day-to-day campaign execution, automated lifecycle flows, loyalty initiatives, and performance reporting, while partnering closely with Merchandising, Creative, eCommerce, and Customer Service.
 
 
 
 Key Responsibilities
 
 
 
 
 Email &amp; SMS Execution
 
 
 
 <ul>
 <li>
 Own the end-to-end execution of email and SMS campaigns, including calendars, segmentation, QA, and deployment
 </li>
 <li>
 Build, manage, and optimize lifecycle automations (welcome, abandoned browse/cart, post-purchase, win-back, VIP)
 </li>
 <li>
 Ensure messaging aligns with brand voice, seasonal priorities, and fashion merchandising strategies
 </li>
 <li>
 Optimize send cadence, frequency, and content mix to balance revenue performance with brand experience
 
 
 </li>
 </ul>
 
 Loyalty Program Management
 
 
 
 <ul>
 <li>
 Execute and optimize the loyalty program across tiers, rewards, perks, and experiential benefits
 </li>
 <li>
 Partner with Growth and eCommerce to align loyalty mechanics with customer lifetime value goals
 </li>
 <li>
 Support VIP and high-value customer engagement strategies across email, SMS, and loyalty touchpoints
 
 
 </li>
 </ul>
 
 Fashion Merchandising &amp; Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Translate product drops, collections, and key fashion moments into compelling retention storytelling
 </li>
 <li>
 Partner with Merchandising and Creative to merchandise emails and SMS for conversion (product order, imagery, copy hierarchy)
 </li>
 <li>
 Align retention efforts with paid media, on-site promotions, and broader marketing campaigns
 
 
 </li>
 </ul>
 
 Analytics &amp; Optimization
 
 
 
 <ul>
 <li>
 Report on core retention KPIs including revenue contribution, repeat purchase rate, CLTV, Email/SMS ROI, AOV, and engagement metrics
 </li>
 <li>
 Continuously A/B test subject lines, content, product placement, timing, and offers
 </li>
 <li>
 Use performance insights and customer behavior to inform ongoing optimization and strategy
 
 
 </li>
 </ul>
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Maintain clean audience segmentation based on behavior, lifecycle stage, spend, and engagement
 </li>
 <li>
 Ensure deliverability best practices and platform health
 </li>
 <li>
 Support process improvements and documentation to scale retention efforts efficiently
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 4&ndash;6+ years of experience in retention or lifecycle marketing, preferably within fashion or luxury retail
 </li>
 <li>
 Deep hands-on experience with email and SMS platforms (e.g., Klaviyo, Attentive, Postmark, Braze)
 </li>
 <li>
 Strong fashion merchandising sensibility with the ability to curate product stories that convert
 </li>
 <li>
 Data-driven mindset with comfort analyzing performance and presenting insights clearly
 </li>
 <li>
 Highly organized, detail-oriented, and able to manage multiple campaigns in a fast-paced environment
 </li>
 <li>
 Strong cross-functional communication skills and collaborative approach
 
 
 </li>
 </ul>
 Salary $100,000
 
 
</div>

Email Marketing Manager (Email, SMS & Loyalty)

Heat Free Hair

<div>At Heat Free Hair, we are hair experts who strive every day to make women look and feel even more beautiful while staying true to who they naturally are. We are a team of quality-obsessed, strategic thinkers driven by innovation and elevated experiences.
Named one of Fast Company&rsquo;s Top 5 Most Innovative Beauty Brands, we are redefining beauty standards through premium products that solve real pain points &mdash; while delivering the elevated service our customers deserve.
We&rsquo;re looking for a data-driven, hair-obsessed Lifecycle Marketing Manager to help strengthen and scale the customer journey across every touchpoint.
This role is ideal for a strong lifecycle executor who is ready to deepen their strategic ownership. You will lead execution across Email, SMS, Push, and Direct Mail &mdash; while growing into increased responsibility for retention strategy, LTV optimization, and performance insights over time.
Requirements for Success<ul><li>Deep understanding of Black women&rsquo;s hair, extensions, natural textures, and styling methods. You understand customer concerns at every stage of her hair journey and can speak to them clearly and persuasively.</li><li>Impeccable taste with a strong understanding of elevated, modern Black beauty aesthetics.</li><li>Extremely detail-oriented and highly organized. You execute reliably and don&rsquo;t let things slip.</li><li>Strong direct-response copywriter who understands how to drive measurable action &mdash; and can confidently write and edit in our brand voice so messaging resonates deeply with our core customer. You are comfortable refining agency and contractor copy to meet our tone and standards.</li><li>Strong content planning and research skills. You proactively study customer behavior, reviews, objections, trends, and performance data to inform campaign planning.</li><li>Strong SMS marketing foundation with hands-on experience executing campaigns and flows.</li><li>Familiarity with RFM segmentation, LTV metrics, and retention reporting &mdash; with a desire to deepen strategic expertise in these areas.</li><li>Data-comfortable. You can read performance reports, identify trends, and contribute to structured testing plans.</li><li>Experience working with subscriptions and retention marketing is a plus.</li><li>AI-curious and open to leveraging tools that improve efficiency and personalization.</li><li>Scrappy and hands-on. Willing to build campaigns, QA flows, edit creative, and execute within Klaviyo and SMS platforms.</li></ul> 
Requirements 
Responsibilities
Email Marketing<ul><li>Own the email content calendar and lifecycle campaign strategy</li><li>Develop weekly campaign briefs, messaging direction, segmentation strategy, and offer positioning</li><li>Lead lifecycle flow strategy (welcome, abandoned cart, post-purchase, winback, etc.) and identify opportunities for optimization</li><li>Create structured quarterly testing roadmap (subject lines, segmentation, timing, creative angles, offers)</li><li>Manage and direct our email design agency &mdash; ensuring clear briefs, strong creative direction, on-brand messaging, and timely execution</li><li>Review and edit agency copy to ensure it reflects our brand voice and resonates deeply with our core customer</li><li>Serve as verbal and strategic gatekeeper in collaboration with the Creative Director</li><li>Analyze performance data and provide structured insights and recommendations</li></ul>
SMS Marketing<ul><li>Own execution of SMS campaigns and flows</li><li>Support list growth and lead capture optimization</li><li>Contribute to ongoing testing and performance improvements</li><li>Align SMS messaging with email campaigns and overall lifecycle strategy</li><li>Help implement personalization and automation improvements</li></ul>
Push &amp; Direct Mail<ul><li>Manage push notification scheduling and alignment with campaigns</li><li>Support direct mail lifecycle initiatives to improve repeat purchase</li></ul>
Data, Reporting &amp; Retention Growth<ul><li>Monitor LTV and repeat purchase performance</li><li>Contribute to improving RFM segmentation over time</li><li>Analyze campaign performance and identify opportunities for optimization</li><li>Participate in weekly (transitioning to bi-weekly) lifecycle performance reviews</li><li>Gradually take on increased ownership of retention insights and strategy</li></ul>
What Success Looks Like<ul><li>Improved campaign execution and consistency</li><li>Stronger-performing lifecycle flows</li><li>Increased repeat purchase rate</li><li>Clear, structured testing plans</li><li>Growing confidence in retention reporting and strategic ownership</li></ul> 
Benefits 
 
Compensation &amp; Benefits
This role offers a base salary of $100,000&ndash;$110,000, commensurate with experience.
In addition, this position is eligible for a performance-based bonus tied to retention and lifecycle growth goals, with an on-target bonus range of 5&ndash;15% of base salary.
Performance metrics may include:<ul><li>LTV growth</li><li>Repeat purchase rate</li><li>RFM improvement</li><li>Lifecycle revenue contribution</li><li>Execution of structured testing initiatives</li></ul>
In addition to competitive compensation and performance bonus eligibility, we offer a generous PTO policy, health and dental insurance, and a product stipend so you can experience and represent the brand firsthand.</div>

Lifecycle Marketing Manager

SUMWON STUDIOS

<div>
 
 
 Designation: Head of Growth
 
 
 
 
 Location: Dubai, UAE
 
 
 
 
 
 
 
 About SUMWON STUDIOS
 
 
 
 
 SUMWON STUDIOS
 
 is building the next generation of global fashion brands - fast, digitally native, and culturally relevant. Home to brands including
 
 MISSGUIDED, SUMWON, BALR, Baby Phat, Playboy, AiiRZ
 
 and
 
 KiZN,
 
 we combine deep expertise in product, performance and brand with SHEIN&rsquo;s world-class infrastructure to scale globally at speed.
 
 
 
 
 
 
 The Role
 
 
 
 We&rsquo;re looking for a
 
 Head of Growth
 
 to own and accelerate our customer acquisition, retention, and revenue growth across all digital channels. This role blends data-driven performance marketing, brand-forward influencer strategies, and best-in-class CRM to scale a modern fashion e-commerce business. You&rsquo;ll set the growth vision, build and lead high-performing teams, and continuously experiment to unlock new growth levers - while keeping a sharp eye on CAC, LTV, and profitability.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Growth Strategy &amp; Leadership
 
 
 <ul>
 <li>
 Define and execute the overall growth strategy across acquisition and retention
 </li>
 <li>
 Own growth KPIs, including CAC, LTV, ROAS, conversion rate, retention, and revenue growth
 </li>
 <li>
 Partner closely with Product, Merchandising, Content and Trade to drive holistic growth
 </li>
 <li>
 Build, manage, and mentor a high-impact growth team
 </li>
 </ul>
 
 
 Performance &amp; Digital Marketing
 
 
 <ul>
 <li>
 Lead all paid channels, including Meta, Google, TikTok and emerging platforms
 </li>
 <li>
 Optimise full-funnel performance (prospecting, retargeting, conversion, and reactivation)
 </li>
 <li>
 Own budget planning, forecasting, and ROI optimisation across channels
 </li>
 <li>
 Drive continuous experimentation with creatives, landing pages, audiences, and offers
 </li>
 </ul>
 
 
 Influencer &amp; Affiliate Marketing
 
 
 <ul>
 <li>
 Scale a creator and influencer marketing engine aligned with brand and performance goals, leveraging relevant agencies
 </li>
 <li>
 Own and grow the affiliate program, including recruitment, commission structures, and partner performance
 </li>
 <li>
 Track influencer and affiliate impact using clear attribution and incrementality models
 </li>
 </ul>
 
 
 CRM, Retention &amp; Lifecycle Marketing
 
 
 <ul>
 <li>
 Own CRM strategy across email, SMS, push notifications, and loyalty initiatives
 </li>
 <li>
 Drive personalisation, segmentation, and automation across the customer lifecycle
 </li>
 <li>
 Improve repeat purchase rate, AOV, churn reduction, and customer lifetime value
 </li>
 <li>
 Collaborate with Product and Data teams on customer insights and behavioural triggers
 </li>
 </ul>
 
 
 Data, Analytics &amp; Experimentation
 
 
 <ul>
 <li>
 Establish a strong testing culture (A/B testing, holdouts, incrementality)
 </li>
 <li>
 Leverage analytics tools to derive insights and guide decision-making
 </li>
 <li>
 Build dashboards and reporting frameworks to track growth performance clearly
 </li>
 <li>
 Use customer data to identify new growth opportunities and channels
 </li>
 </ul>
 
 
 Collaboration &amp; Innovation
 
 
 <ul>
 <li>
 Act as a key collaborator within the Marketing department, contributing to campaign planning and execution across channels
 </li>
 <li>
 Leverage the latest trends and technology (including AI) to enhance the team&rsquo;s overall productivity
 </li>
 </ul>
 
 
 
 
 
 What you&rsquo;ll bring
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 7&ndash;10+ years in growth, digital marketing, or performance marketing, ideally in fashion, DTC, or e-commerce.
 </li>
 <li>
 Proven track record of scaling revenue in a fast-growing consumer brand
 </li>
 <li>
 Strong experience across paid media, influencer marketing, affiliates, and CRM
 </li>
 <li>
 Experience managing significant marketing budgets and teams
 </li>
 </ul>
 
 
 Skills &amp; Mindset
 
 
 <ul>
 <li>
 Highly analytical with a strong understanding of attribution, unit economics, and funnel optimisation
 </li>
 <li>
 Strong understanding of performance marketing metrics and commercial KPIs
 </li>
 <li>
 Comfortable operating at both strategic and executional levels
 </li>
 <li>
 Data-driven, test-and-learn mindset with a bias for action
 </li>
 <li>
 Excellent leadership and stakeholder management skills
 </li>
 </ul>
 
 
 
 
 
 What we'll bring
 
 
 <ul>
 <li>
 25 days of annual leave, increasing to 30 after your first year
 </li>
 <li>
 30% employee discount across all SUMWON STUDIOS brands
 </li>
 <li>
 Ongoing learning and development opportunities
 </li>
 <li>
 Company social events
 </li>
 <li>
 The coolest colleagues you can find
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 
 SUMWON STUDIOS
 
 is redefining fast fashion with a forward-thinking approach. Join a creative and ambitious team, and help us build a brand that resonates.
 
</div>

Head of Growth

Medanta

<div>
 
 
 
 About Medanta:
 
 
 
 
 Medanta is established with the sole mission to deliver world-class, holistic and affordable healthcare through multiple multi-speciality hospitals in Gurgaon (Delhi NCR), Lucknow, Patna, Indore and Ranchi. We have a dedicated function for Clinical Research and manage other healthcare service delivery lines which are Retail Pharmacy, Retail Laboratory and &ldquo;Care at Home&rdquo;. We further plan to scale up and expand in few more geographical areas and also identify new avenues (Academics - Medical College) within the Healthcare eco-system.
 
 
 
 
 
 
 Job Location - Gurgaon
 
 
 
 
 Work Days - 6 days week
 
 
 
 
 
 
 
 
 Job Description -
 
 
 
 <ul>
 <li>
 Own and drive the repeat revenues and LTVs for existing patients. Plan, execute, and measure campaigns and conversion tests;
 </li>
 <li>
 Demonstrate success in the creation, execution, and optimization of marketing programs, delivering to demand campaign objectives;
 </li>
 <li>
 Liaise with Doctors through the entire campaign journey to ensure input, alignment, and understanding of the campaign approach and details;
 </li>
 <li>
 Excellent co-ordination with Doctors towards content creation/approval and campaign execution with growth oriented mindset.
 </li>
 <li>
 Orchestrate campaign design and execution across all channels to deliver monthly cross-sell marketing objectives;
 </li>
 <li>
 Responsible for planning, organizing and implementing retention / growth led campaigns to increase footfalls, market share through higher penetration and awareness as a Hospital of Desire
 </li>
 <li>
 Strives to achieve Retention goals and targets &amp; evaluate the performance of the team.
 </li>
 <li>
 Provide guidance &amp; support to the team in achieving the desired targets
 </li>
 <li>
 Define KPIs, measure effectiveness of campaigns, and adjust optimize upsell/cross-sell programs as needed;
 </li>
 <li>
 Test and recommend different content themes, formats to generate desired campaign outcomes;Identify campaign trends and insights, and optimize spend and performance based on the insights;
 </li>
 <li>
 Identify growth opportunities by continuously working cross-functionally with the Product, Performance Marketing, Data, Content, and Design team.
 </li>
 <li>
 Oversee and optimize email/web push/sms campaign strategies to drive customer retention and sales, including lifecycle communication and personalized triggers.
 </li>
 </ul>
 
 
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Minimum work experience of 7 to 10 years in Campaign Management / Marketing, preference from Healthcare.
 </li>
 <li>
 Should have experience in Planning, Handling &amp; executing CRM campaigns with a deep understanding of customer lifecycle, purchase habits, personalization, and analytics.
 </li>
 <li>
 Should have prior experience in managing all channels of CRM including Whatsapp, SMS, email, push/web notifications, direct mail, in-app and on-site.
 </li>
 <li>
 Must have experience of working on Engagement tool, Web Engage, Mo Engage, Clever tap, Netcore etc.
 </li>
 <li>
 Strong analytical and number crunching skills.
 </li>
 <li>
 Strong communication skills.
 </li>
 </ul>
 
 
</div>

Senior Manager - Campaign Management

The Walt Disney Company

<div>About the Role &amp; Team
We are looking for Customer Lifecycle Senior Specialist to join our Disney+ team in Dubai.
This role will require you to be working 4 days a week in our office and 1 day from home.
You&rsquo;ll join a team grounded in our Disney values &mdash; acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.
What You Will Do
Retention Performance and KPI Ownership<ul><li>
Deliver and optimise core retention KPIs across MENA with a focus on churn and engagement, reinstates, reactivation, and lifetime value.</li><li>
Analyse trading trends to understand why customers cancel, what brings them back, and how journey improvements influence outcomes.</li></ul> 
Lifecycle Journey Design and Optimisation<ul><li>
Review and improve cancellation journeys, messaging, and save tactics in partnership with product and global lifecycle teams.</li><li>
Develop insights from customer behavior data to recommend levers, tactics, and interventions that reduce churn.</li></ul> 
Manage lifecycle triggers and journeys across cancellation, risk, and win back flows.<ul><li>
Test, Measure, Learn Framework</li><li>
Build and manage the retention testing roadmap for MENA.</li><li>
Define test priorities, align them with regional and global teams, and manage experiments across journeys, cohorts, and markets.</li><li>
Translate test insights into actionable recommendations and measurable improvements.</li></ul> 
Campaign Delivery and Cross Market Projects<ul><li>
Lead multi territory retention campaigns, including winback and feature led initiatives.</li><li>
Coordinate with EMEA customer teams, US lifecycle teams, and product partners to ensure successful planning and delivery.</li></ul> 
Reporting and Insight Development<ul><li>
Develop reporting dashboards and performance summaries that benchmark MENA outcomes against global and regional trends.</li><li>
Present clear and actionable insights to senior stakeholders across trading, marketing, and product.</li></ul> 
Stakeholder Partnership<ul><li>
Work closely with EMEA &amp; local counterparts across engagement, product creative, legal, brand marketing and other partners.</li><li>
Contribute actively to discussions on feature roadmaps, customer flows, and content engagement strategies.</li><li>
Build a strong understanding of competitor activity and international best practices in retention and engagement</li></ul>
Required Qualifications &amp; Skills<ul><li>
Minimum of five years of experience in customer management, lifecycle marketing, or retention within a subscription or streaming business.</li><li>
Proven ability to deliver improvements in churn, reinstates, and net growth.</li><li>
Experience building and running test and learn programmes using data and experimentation.</li><li>
Comfortable working in cross functional and multi market environments.</li><li>
Strong analytical ability with comfort working with large data sources.</li><li>
Familiarity with local MENA market dynamics and cultural nuances. Arabic is an advantage but not required.</li><li>
Excellent storytelling, writing, and messaging skills</li><li>
Deep understanding of MENA cultural nuances, especially in KSA, UAE, and Egypt.</li><li>
Comfortable managing ambiguity, balancing short-term needs with long-term strategic thinking.</li><li>
Proven project management skills with attention to timelines and executional detail.</li><li>
Collaborative and empathetic leadership style with high standards and accountability.</li><li>
Analytical mindset with a clear understanding of metrics used to evaluate influencer and PR success.</li></ul>
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation.</div>

Sr. Specialist, Customer Lifecycle, Disney+

Persian Horizon - FZCO

About the RoleElaris Beauty Salon, part of Persian Horizon Holding, is hiring a senior-level Loyalty &amp; Retention Leader to design, build, and scale a complete customer loyalty ecosystem from scratch.This is a high-impact revenue role. Your mission is to significantly increase repeat bookings, referral rates, customer lifetime value, and retention performance across our luxury salon operations.We are looking for someone who has successfully built and executed loyalty programs in beauty salons in Dubai.Core Objective<ul><li>Build a structured loyalty and retention system from zero</li><li>Increase repeat booking rate</li><li>Develop referral programs</li><li>Design high-conversion re-engagement campaigns</li><li>Improve customer lifetime value</li></ul>Performance and measurable results are the priority.Key Responsibilities<ul><li>Design and implement a complete loyalty program strategy</li><li>Create tiered membership or reward structures</li><li>Develop referral and incentive programs</li><li>Build reactivation campaigns for inactive clients</li><li>Implement upsell and cross-sell journeys</li><li>Integrate loyalty structure with Fresha and CRM systems</li><li>Work with internal tech team to develop required systems</li><li>Track KPIs: retention rate, repeat rate, referral rate, LTV</li><li>Build and lead a retention team if needed</li><li>Continuously optimize performance based on data</li></ul>Mandatory Requirements (Strict)<ul><li>Minimum 4 years of direct, hands-on experience building loyalty programs in beauty salons in Dubai</li><li>Proven record of increasing retention and repeat booking metrics</li><li>Experience designing referral systems and reward-based campaigns</li><li>Deep understanding of salon client behavior in Dubai</li><li>Strong analytical and KPI-driven mindset</li><li>Experience working with CRM systems and booking platforms</li><li>Leadership capability and ability to build systems from scratch</li></ul>If you have not directly built and managed loyalty programs for beauty salons in Dubai, please do not apply.Applications without proven salon loyalty experience will not be reviewed.Ideal Candidate Profile<ul><li>Strategic thinker with strong execution capability</li><li>Revenue-focused, not just marketing-focused</li><li>Experienced in luxury customer segmentation</li><li>Comfortable leading initiatives and building teams</li><li>Data-driven decision maker</li><li>Strong communication and leadership skills</li></ul>What We Offer<ul><li>Full authority to build the loyalty ecosystem</li><li>Strong internal tech and CRM support</li><li>Financial backing for implementation</li><li>Performance-driven compensation structure</li><li>Executive-level impact within a growing luxury group</li></ul>Job Type: Full-timePay: From AED10,000.00 per month

Head of Customer Loyalty & Retention

Search 10000+ Retention marketing manager jobs near you this March. New roles added regularly across leading industries. Apply today.