retention specialist

Binance

<div> <div> Responsibilities <ul> <li>Manage and nurture relationships with current clients to maximize retention and satisfaction.</li> <li>Improving and implementing retention campaigns and loyalty programs tailored to Link clients.</li> <li>Assist in cross-functional program management (such as Travel Rule, Fiat (Binance Connect), KYC modules and periodic reviews of accounts).</li> <li>Monitor partner activity and user engagement to identify potential churn risks and proactively address them.</li> <li>Coordinate with cross-functional teams (e.g., TechOps, Marketing, Customer Support, Compliance) to resolve partner issues and improve service delivery.</li> <li>Handle day-to-day administrative tasks related to partner accounts, including onboarding support, documentation, and compliance follow-ups.</li> <li>Track and report on retention metrics, providing insights and recommendations for continuous improvement.</li> <li>Serve as a point of contact for clients regarding operational queries and minor escalations.</li> </ul> </div> </div> <div> <div> Requirements <ul> <li>0-3 years of experience in client retention, account management, or customer success, preferably in brokerage</li> <li>Language requirement, English &amp; Mandarin is required to be able to coordinate with overseas stakeholders</li> <li>Familiar with the use of a CRM tool</li> <li>Worked autonomously within or with a sales team</li> <li>Client portfolio including institutional clients, HNW individuals, prop trading firms, private bank customers with brokers, futures institutions or commercial banks and etc</li> <li>Strong communication, ability to be flexible in a variety of situations, excellent relationship maintenance and sales skills, able to work under pressure</li> <li>Passionate about crypto. Industry experience would be of an advantage</li> </ul> </div> </div> <div> <div> </div> </div>

Retention Specialist

Xtreme Technologies Pvt. Ltd.

We are looking for an experience Client Retention Specialist to grow business in US Region. The candidate must have a successful track record of meeting and exceeding an individual sales quota and have proven they have the skills and attitude necessary to meet their assigned sales quota and achieve success in their territory.Responsibilities:<ul><li>Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills.</li><li>Renew maintenance agreements directly with the end user or through collaboration with channel partners, as necessary.</li><li>Set strategy and tactical approach for maximizing bookings for their specified territory.</li><li>Maintain and update customer information in the database.</li><li>Have a thorough understanding of products, pricing, and competition.</li><li>Establish and maintain relationships with end users and channel partners.</li><li>Work collaboratively with all internal organizations to ensure that effective, consistent communication is maintained and company goals are understood and met.</li><li>Work closely with team members and assist with coverage when deemed necessary by management in order to meet team key performance indicators.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs140,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Retention Specialist: 3 years (Required)</li><li>IT Sales: 3 years (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Customer Retention Specialist (US Based- Night Shift)

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Retentions Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Retention &amp; Upgrades: Utilize strategic retention techniques to transform cancellation requests into opportunities for customer upgrades and savings. Manage to reduce customer churn and enhance customer retention effectively.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Job Type: Full-Time | PermanentExperience: At least two years of experience in similar capacitySalary: Up to PKR 150,000 per month | Tier base model | KPIs | Incentives (i.e. Annual Bonus, Anniversary Bonus, Punctuality, Weekday &amp; Birthday Allowance along with other fringe benefits)Location: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Rate your spoken English on a scale of 1-05 (05 being highest)</li></ul>Experience:<ul><li>International Call Centre: 1 year (Preferred)</li></ul>Work Location: In person

Customer Retentions Specialist

ARISE

<div>Seek a new challenge in an autonomous role where you can make a measurable impact. Arise is a popular weight loss app active worldwide, with over 8 million downloads and a 4.7 average rating on the App Store. Our mission is simple but ambitious: change lives by empowering people to become healthier and happier. We are looking for a results-driven professional who will take ownership of our user retention and lifecycle marketing efforts and help Arise reach its full potential as a leader in the Health &amp; Fitness category. If you thrive in a structured environment with clear goals, value precision in your work, and enjoy collaborating with a focused international team while working remotely, read on.<h3 class="jobSectionHeader"> 
Tasks:</h3><ul><li>
Work closely with the CEO to lead all user retention and lifecycle marketing activities, ensuring smooth onboarding, engagement, and reactivation flows.</li><li>
Plan, organize, and optimize lifecycle campaigns across email, push, and in-app channels, including segmentation, messaging, and automation workflows.</li><li>
Develop and maintain campaign calendars, user journey maps, lifecycle playbooks, and SOPs.</li><li>
Conduct cohort, funnel, and retention analyses; identify drop-off points and churn drivers; propose and implement improvements.</li><li>
Manage quality assurance, A/B testing, and optimization of user journeys, campaigns, and internal processes.</li><li>
Collaborate with UX/UI designers, product, development, marketing, and customer support to improve retention-focused features, messaging, and user experience.</li><li>
Ensure compliance with GDPR, unsubscribe management, and messaging regulations.</li><li>
Monitor and report on lifecycle KPIs (e.g., retention, churn, engagement) via dashboards; present findings to management and stakeholders.</li><li>
Coordinate with external partners (e.g., CRM or ESP providers) and explore new retention channels and monetization opportunities.</li><li>
Participate in strategic planning, campaign prioritization, and reactivation initiatives for lapsed users.</li></ul><h3 class="jobSectionHeader">
We're looking for someone with:</h3><ul><li>
At least 2 years of professional experience in lifecycle marketing, CRM, or retention (app experience a plus)</li><li>
Bachelor&rsquo;s degree in marketing, business, or a data-related field preferred</li><li>
Excellent command of English; German or Russian is a plus</li></ul><h3 class="jobSectionHeader">
We're a great match if you:</h3><ul><li>
Can turn a user journey into a well-oiled machine that consistently delivers results</li><li>
Prefer to work hands-on rather than delegating unnecessarily</li><li>
Value autonomy but also thrive on working toward clearly defined targets</li><li>
Work methodically, maintain an overview at all times, and can prioritize effectively</li><li>
Are dependable, disciplined, and focused on solutions</li><li>
Have no patience for needless bureaucracy or meetings that should have been emails</li></ul><h3 class="jobSectionHeader">
Benefits</h3><ul><li>
A challenging but well-structured role with creative freedom</li><li>
Flat hierarchies, direct communication, and close collaboration with the CEO</li><li>
A friendly, international team built on mutual trust and clear decision-making</li><li>
The opportunity to contribute to an established, financially stable start-up with a five-year track record</li><li>
Flexible part-time schedule and fully remote position</li><li>
Paid annual leave</li></ul><h3 class="jobSectionHeader">
Get in touch</h3> 
If you can deliver measurable impact and help us reach our goals, we want to hear from you. Apply with your CV and an informal cover letter explaining why you are a strong fit for this role. 
Bernhard and Team</div>

Retention/Lifecycle Marketing Specialist

Bytsquare Business Solutions

Our office is located at Bahria Town Civic Center Phase 4 Rawalpindi.We are seeking a dynamic and data-driven Growth Specialist to accelerate user acquisition, retention, and revenue growth for our B2B marketplace platform. The ideal candidate has hands-on experience in driving digital and on-ground growth initiatives, retailer activation, and engagement through data insights, campaigns, and cross-functional collaboration.---Key Responsibilities1. Retailer &amp; Vendor GrowthIdentify, onboard, and activate B2B retailers and suppliers across targeted regions.Drive retailer engagement&mdash;ensuring active ordering, repeat purchase, and app adoption.Collaborate with sales and telesales teams to convert non-active retailers into organic users.Monitor GMV, order frequency, and average order value to measure growth success.2. Growth Campaigns &amp; CRMDesign and execute in-app campaigns, WhatsApp broadcasts, and loyalty programs to retain and motivate retailers.Work with marketing to craft growth-focused content and push notifications for targeted retailer segments.Manage A/B testing for pricing, promotion, and communication strategies to optimize conversion.3. Data &amp; Performance TrackingAnalyze retailer cohorts, churn rates, and funnel conversion metrics.Create weekly dashboards tracking KPIs such as new retailer acquisition, active user rate, retention, GMV, and campaign ROI.Use tools like Google Analytics, Power BI, or internal dashboards to derive actionable insights.4. Collaboration &amp; ExecutionWork closely with tech, sales, and marketing teams to improve marketplace visibility and app experience.Provide feedback loops to the product team for new feature adoption or performance improvement.Coordinate regional growth experiments and measure outcomes across markets.Key Performance Indicators (KPIs)Active Retailers Growth (monthly % increase)Average Order Frequency per RetailerGMV Growth (Gross Merchandise Value)Retention Rate (Month 1, Month 3)Campaign ROI and CAC (Customer Acquisition Cost)Organic Retailer Share (%)---RequirementsExperience: 2+ YearsBachelor&rsquo;s degree in Marketing, Business, or a related field.2+ years of proven experience in growth, performance marketing, or sales enablement within a B2B e-commerce / FMCG / marketplace environment.Strong understanding of funnel analytics, CRM tools, and digital marketing channels.Hands-on with Excel / Power BI / Google Sheets for KPI tracking.Excellent communication, analytical, and project management skills.Passion for technology, e-commerce, and data-driven growth.---Preferred SkillsExperience with retailer loyalty programs or sales activation in FMCG or distribution.Knowledge of Arabic / Urdu is a plus for regional markets.Strong coordination skills with sales, marketing, and tech teams.Job Type: Full-timePay: Rs70,000.00 per monthWork Location: In person

Growth Specialist – B2B Online Marketplace

Hermann Services

<div><div><div><div>Hermann Services, Inc., headquartered in South Brunswick, NJ offers trucking transportation, brokerage, warehouse, and packaging services throughout the United States, specializing in the Northeast and Gulf Coast/Texas Regions. Our offices and facilities are located in New Jersey, Texas, Delaware, Pennsylvania, and Maryland. Launched in 1927 when the founder, Fred J. Hermann, purchased his first truck, the Hermann name has since stood for integrity, value, service and logistics expertise. 
</div><div></div> 
<div>The Employee Engagement Specialist will serve as an employee advocate, focusing on the lifecycle of the Driver employees in the Transportation Department for engagement and retention and will report directly to the Senior Manager of Driver Recruitment &amp; Engagement. This role will be responsible for interacting with the Driver employees across the organization, getting feedback from employees, working to resolve or escalate issues and organizing Driver events to make the work environment fun and have employees feel appreciated. This person will play a key role in understanding Driver employee issues and working with the managers and HR / Payroll to address these issues as needed. We are looking for an empathetic, friendly, energetic, fun, detail oriented and organized person to join our team. 
</div><div></div> 
<div>Essential Responsibilities
</div><ul><li>Assist with recruiting for Driver positions; collect documents, follow up emails, coordinate orientation schedules, etc.
</li><li>Assist in coordinating Driver Performance Review schedules.
</li><li>Manage the Driver survey program to solicit feedback and follow up with survey responses.
</li><li>Administer the Bonus program; present the results monthly / quarterly.
</li><li>Coordinate Driver events &amp; contests onsite / offsite.
</li><li>Create special contests with prizes to improve Driver engagement.
</li><li>Coordinate with HR the Driver anniversary recognition &amp; Birthday Card program.
</li><li>Lead weekly employee retention meetings with the employee retention committee.
</li><li>Report weekly/monthly/quarterly/yearly metrics/KPIs on retention for the managers, retention committee and Board of Directors.
</li><li>Work with the Marketing Department to spotlight Drivers on social media.
</li><li>Assist in the Driver employee onboarding and deboarding process.
</li><li>Other projects and duties as assigned.
</li><li>Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice based on business needs.
</li></ul>Education &amp; Skills
<ul><li>Must have a 4 Year degree in Human Resources, Business, Psychology, or related field; or combination of education and equivalent relevant experience 2-3 years of combined education and experience (Required).
</li><li>Must have 2-3 years&rsquo; experience in Human Resources, Recruiting, Training or similar role.
</li><li>Must have proficient knowledge of HRIS and/or Applicant Tracking Systems (ATS) or other recruiting applications including advanced skills in Power Point, Excel, Outlook, Office 365, Word, Teams, Zoom (Required); ADP Workforce Now, Tenth Street (Preferred).
</li><li>Ability to prioritize and coordinate multiple projects and competing work demands.
</li><li>Excellent planning, organizational and project management skills with a strong attention to detail.
</li><li>Able to be flexible and balance competing priorities effectively.
</li><li>Able to remain calm under pressure and resolve issues efficiently and in a timely manner.
</li><li>Ability to work independently and be self-motivated in a high-volume work environment.
</li><li>Positive interpersonal skills, including the ability to work across all levels and departments.
</li><li>Excellent communication, analytical and organizational skills are essential.
</li><li>Ability to learn and maintain knowledge and understanding of Recruiting / HR standards, procedures and policies, employment-related regulations, best practices, retention, filing and compliance requirements.
</li><li>Experience in Trucking, Warehousing, Logistics, or similar industry (Preferred).
</li><li>Willingness and ability for occasional travel between various facilities in NJ, DE, MD, and TX (&lt;10%).
</li></ul>Job Detail: Conduct
<ul><li>Be a positive representative of Hermann Services as a culture contributor and employee experience champion.
</li><li>Acts in a professional manner always, acting as a representative and advocate of Hermann Services Inc.
</li><li>Contributes to a positive work environment through actions and interactions with others.
</li><li>Actively seeks job-related training and educational opportunities.
</li><li>Adheres to Hermann Service&rsquo;s Core Values.
</li><li>Maintains confidentiality of all Hermann Services businesses, processes, financials, etc.
</li></ul>Physical Requirements
Works in a standard office environment with some travel to other locations as needed (i.e. other facilities, staff events, training, etc.).
<ul><li>Must be able to lift up to 20 pounds, on occasion, such as office products and supplies.
</li><li>Must be willing to wo2rk overtime when required as per business needs.
</li></ul>While performing the duties of this job, the employee frequently is required to communicate via phone and in person, stand, walk, use hands and fingers, reach with hands and arm, and to sit at a desk and use a computer for prolonged periods of time, with reasonable breaks. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</div></div></div><div></div>

Employee Engagement Specialist

Mercedes-Benz USA

<div>
 Aufgaben
 
 
 
 About Us
 
 
 
 Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.
 
 
 
 Job Overview
 
 
 
 Manage all business aspects of Aftersales customer relations, vehicle repurchase demands, trade assist in all Markets/Dealers with the goal of reducing costs and retaining customers. This includes acting as the primary liaison for the Region, Dealerships, Warranty Services Group, Sales, Aftersales, Customer Relations, Finance, Engineering, Legal, Logistics, Mercedes-Benz Financial and Vendors.
 
 
 Overall Deliverables
 
 
 This content should not be construed as an exhaustive statement of responsibilities or requirements. Employees may be required to perform other job-related responsibilities in order for the department to achieve its&rsquo; goals.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Mastery of sales process and ability to "desk a deal".
 </li>
 <li>
 Knowledge of customer retention options.
 </li>
 <li>
 Build solid relationships with Field reps and Dealership Service personnel.
 </li>
 <li>
 Work hand-in-hand with Customer Advocacy to recognize potential customer dissatisfaction early in the ownership process through dealership contact, customer contact, legal, or early warning system.
 </li>
 <li>
 Knowledge of options to resolve.
 </li>
 <li>
 Ability to develop seamless strategies to keep customers in the brand while helping to maintain the dealer/customer relationship.
 </li>
 <li>
 Recognize industry trends of like brands for customer retention and apply internally.
 </li>
 <li>
 Ability to communicate all of the above to Customer Advocacy Team.
 </li>
 <li>
 Practice fiduciary responsibility in each case.
 </li>
 <li>
 Ensures Customer Satisfaction by managing vehicle repurchase and trade assist responsibilities including case evaluations and final decisions quickly.
 </li>
 <li>
 Identifies customers who can be retained in the brand through skillful negotiation utilizing cost benefit analysis
 </li>
 <li>
 Possesses familiarity of Lemon Law Buyback state regulations.
 </li>
 <li>
 Maintain contact with legal dept to ensure that compliance with appropriate state regulations is followed.
 </li>
 <li>
 Manages and distribution and proper filing of all required documentation, releases, disclosures, deal jackets in a timely fashion from issue through to completion.
 </li>
 <li>
 Understands and communicates vehicle logistics to vendor, dealers and CPO Team.
 </li>
 <li>
 Maintains contact with plaintiff counsel on pre-litigation cases
 </li>
 <li>
 Responsible to audit claims to verify accuracy and compliance.
 </li>
 <li>
 Works with Warranty Services Group (WSG) to manage addition and removal of vehicle status and inquiries. Compile reporting for various activities.
 </li>
 <li>
 Work with Finance, Legal, MBFS, Engineering, WSG, Field, dealerships, vendors, CCMs to establish clear and open communication channels for every facet of the Customer Retention process
 </li>
 <li>
 Support NLP 5% reduction of Lemon Law BuyBack spend.
 
 
 </li>
 </ul>
 Qualifikationen
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree (accredited school) or equivalent work experience with emphasis in:
 </li>
 <li>
 Business Administration
 </li>
 <li>
 Business Management
 </li>
 <li>
 Finance
 </li>
 <li>
 Marketing
 </li>
 <li>
 Must have 5+ years (total) of experience in the following:
 
 
 </li>
 </ul>
 Administration - Proficient Knowledge of administrative procedures, process/project development, and system procedures.
 
 
 Automotive-Retail - Comprehensive Knowledge of retail processes and procedures, with emphasis in New and Pre-owned (including CPO) sales, accessories, service and parts.
 
 
 Business - General - Comprehensive Knowledge of fundamental business practices and concepts that impact the success and profitability of the organization.
 
 
 Sales - Proficient Knowledge of selling processes, procedures and techniques used by the industry to create a positive customer experience and encourage repeat business.
 
 
 Legal - Comprehensive knowledge of the Song Beverly Consumer Warranty Act and courtroom processes/proceedings.
 
 
 Additional Information
 
 
 <ul>
 <li>
 Must be able to work flexible hours/work schedule
 </li>
 <li>
 Requires valid driver&rsquo;s license
 </li>
 <li>
 Travel domestically
 
 
 </li>
 </ul>
 EEO Statement
 
 
 Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.
 
 
 
 Benefits
 
 
 
 Mit&shy;arbeiter&shy;handy m&ouml;glich
 
 
 Mit&shy;arbeiter Events
 
 
 Gesund&shy;heits&shy;ma&szlig;&shy;nahmen
 
 
 Betrieb&shy;liche Alters&shy;ver&shy;sorgung
 
 
 Mobilit&auml;ts&shy;angebote
 
 
 Flexible Arbeits&shy;zeit m&ouml;glich
 
 
 Mit&shy;arbeiter&shy;rabatte m&ouml;glich
 
 
 Coaching
 
 
 Mit&shy;arbeiter&shy;beteili&shy;gung m&ouml;glich
 
 
 KontaktMercedes-Benz USA, LLC
 
 
 One Mercedes-Benz Drive30328 AtlantaDetails zum Standort
 
 
 Melissa Pair E-Mail: extern.pair@mbusa.com
 
 
 Bewerben
</div>

Consultant, Customer Retention Management

Search 8232+ Retention specialist jobs near you this October. New roles added regularly across leading industries. Apply today.