retention specialist

Icon Global Pvt. Ltd

<p><b>Job Details:</b></p><ul><li><b>Job Title: </b>Customer Retention Specialist (U.S Market)</li><li><b>Company:</b> Icon Global (Private) Limited</li><li><b>Location:</b> Phase II Ext, D.H.A, Karachi</li><li><b>Shift:</b> 5:00 PM &ndash; 2:00 AM</li><li><b>Employment Type:</b> Full-time (on-site)</li></ul><p><b>Role Overview</b></p><p>As part of our team, you will be the primary point of contact for existing customers, focused on creating positive experiences, resolving concerns, and uncovering opportunities for growth. Your efforts will directly contribute to reducing customer churn and maximizing client value.</p><p><b>Responsibilities</b></p><ul><li>Foster lasting relationships with current clients to strengthen loyalty and encourage repeat business.</li><li>Respond to customer concerns and inquiries across phone, email, and chat with empathy and professionalism.</li><li>Identify at-risk customers through behavioural insights and implement tailored retention strategies.</li><li>Promote additional products and services through upselling and cross-selling initiatives.</li><li>Maintain up-to-date and accurate records in CRM systems (Zoho CRM experience is advantageous).</li><li>Work closely with Sales, Marketing, Accounts, and Logistics teams to resolve issues and enhance customer experiences.</li><li>Track retention KPIs and prepare reports highlighting customer satisfaction, feedback, and loyalty trends.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, or a related discipline.</li><li>2+ years of proven experience in customer retention, client management, or customer service.</li><li>Strong interpersonal, negotiation, and conflict-resolution skills.</li><li>Proficiency with CRM tools (Zoho CRM preferred).</li><li>A sales-driven mindset with a strong focus on customer needs.</li></ul><p><b>What We Offer</b></p><ul><li>Provident Fund Support</li><li>Medical &amp; Life Insurance</li><li>Commission</li><li>Annual Bonus</li><li>Attendance Bonus</li><li>Paid Leaves</li><li>Leave Encashment</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Are you comfortable working the night shift (5:00 PM &ndash; 2:00 AM)?</li><li>Have you worked with international clients, specifically in the US market?</li><li>Are you comfortable handling customer inquiries across phone, email, and chat channels?</li><li>Do you have experience in upselling or cross-selling products/services to existing customers?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Customer Retention: 2 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: In person</p>

Customer Retention Specialist (U.S Market)

PrintFresh LLC

<div><p>Printfresh is searching for a hands-on, deeply motivated Retention Marketing Specialist to own and evolve our email, SMS, and loyalty channels. The ideal candidate is a builder at heart &mdash; someone who loves rolling up their sleeves, brings data-backed instincts to their work, and takes real pride in the performance of every send. You'll be the voice behind how we stay in meaningful contact with our community and an instrumental part of our team during an exciting period of growth.</p><p></p><p>
This is a full-time position with a hybrid schedule- you must be able to work in our Philadelphia office on Tues/Wed/Thurs.
</p><p></p>Responsibilities<ul><li>
Build and maintain the email and SMS calendar to align with revenue goals, product releases and availability, and marketing promos.</li><li>
Work collaboratively with the marketing and ecom teams to ensure all email marketing aligns with our content calendar and reflects our brand voice and vision.</li><li>
Plan, write, brief in, test, and deploy all email and SMS campaigns &mdash; this role requires end-to-end ownership.</li><li>
Update and optimize all automated email and SMS flows on a seasonal basis.</li><li>
Manage, update, and optimize email and SMS on-site captures.</li><li>
Own A/B testing, segmentation strategy, and list hygiene.</li><li>
Track, report on, and act on KPIs &mdash; you use data to make decisions.</li><li>
Partner with the ecommerce team on landing page and conversion rate opportunities.</li><li>
Oversee our loyalty program, the Dream Team, and make recommendations for program updates and member perks to keep the audience engaged and growing.</li><li>
Dig into competitor programs, industry trends, and emerging DTC tactics to consistently bring new retention ideas to the table.</li><li>
Own lapsed-customer strategy: identify who's slipping away, why, and build the campaigns to win them back.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
3-5 years of professional marketing experience required, including at least 2 years in email or SMS marketing</li><li>
Proficiency with Klayvio for email, experience with Klaviyo SMS a plus</li><li>
Adobe Creative Suite skills a plus; comfort briefing designers is a must</li><li>
Prior DTC e-commerce experience a plus</li><li>
Excellent copywriting and proofreading skills</li><li>
Exceptional organizational and project management skills</li><li>
Scrappy, resourceful, and energized by building</li><li>
Prior experience at a high-growth brand in the $30M&ndash;$150M range is a strong plus</li></ul><p></p><b><br>
Benefits</b><br>
<br>
What We Offer<ul><li>
Health and dental insurance</li><li>
PTO and paid holidays</li><li>
401(k) with company match</li><li>
Employee discount on all Printfresh products</li></ul><p></p>
About Our Culture<p>
At Printfresh, we celebrate creativity, sustainability, and a customer-first mindset. Our core values guide everything we do:</p><ul><li>
Do the Right Thing</li><li>
Just Say It</li><li>
Do What It Takes</li><li>
Just Off-Center</li><li>
Customer-Centric</li><li>
Learning Oriented</li></ul><p></p>
Why Join Printfresh?<ul><li>
Join a fast-growing, creative team dedicated to pushing the boundaries of fashion and design.</li><li>
Work in an environment that encourages innovation, collaboration, and professional growth.</li></ul></div>

Retention Marketing Specialist (Email, SMS, Loyalty Program)

Byrider

<div><p><b>Byrider - </b>5234 High Crossing Blvd, Madison, WI 53718</p><p>
Collections Account Manager (Consumer Finance)
</p><p>New ownership! Immediate hire! Last position to complete our team. Open to all backgrounds and work history.</p><p>
Would you enjoy earning great pay while helping customers with an industry-leading credit program?
</p><p>Growing national automotive consumer finance company! Collections Account Manager career opportunity!</p><p><b>
Rewards for Collections Account Manager:</b>
</p><ul><li>Annual compensation: ~$50,000.00 - $70,000.00</li><li>
Hourly pay + monthly bonus up to $2,000.00</li><li>
Full benefits- Health, Dental, Vision, PTO, 401k</li><li>
Career growth to Manager or Specialist</li><li>
Industry-best customer program</li><li>
36 years in business</li><li>
Growing national company
 </li></ul><p><b>Responsibilities for Collections Account Manager:</b>
</p><ul><li>Collections, customer service, customer retention</li><li>
Assist with lending/credit origination
</li><li>Help ensure branch compliance
</li><li>Demonstrate a high level of customer service</li><li>
Work with consumer finance software</li><li>
Attend ongoing training classes
</li></ul><p><b>Hours for Collections Account Manager:</b>
</p><ul><li>Full-time (40 hours)</li><li>
100% onsite</li><li>
No Sundays</li><li>
Work most Saturdays (shorter day) with a weekday off</li><li>
Location hours: Monday - Friday 9-7, Sat 9-4</li><li>
Shifts will vary</li><li>
Overtime as needed with OT pay</li></ul><p><b>
Requirements for Collections Account Manager:</b>
</p><ul><li>2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or related experience</li><li>
Good communication, computer &amp; customer service skills</li><li>
Able to work the hours listed &amp; 100% onsite</li><li>
Able to pass a background check
</li></ul><p>Keywords: Collections, Customer Retention, Call Center, Collections Account Management, Debt Collector, Collections Specialist</p></div>

Collections Account Manager

AlGooru

<div><p><b>AlGooru is hunting for the next generation of Growth talents!</b></p><p><b>
We&rsquo;re looking for a CRM &amp; Lifecycle Specialist</b></p><p><b>
Who Are We ❓</b></p><p>
AlGooru is the leading private tutoring platform in Saudi. We're the first licensed by the National E-Learning Center (NELC), and we're renowned for providing tech-enabled tailored educational support to students from all ages and levels (K-12, university, and professionals).</p><p>
We've been backed by various local, regional, and international investors including Constructor Capital, Plug &amp; Play Ventures, Techstars, KAUST, Hub71, family offices, and others.</p><p>
A Fun Fact about AlGooru is that its name derives from &ldquo;Guru,&rdquo; a Sanskrit word meaning a mentor, guide, expert, or master.</p><p><b>
The Role Highlights
</b></p><p><b>Main Responsibilities:</b></p><ul><li>
Lead the development and execution of CRM strategies to increase customer retention, engagement, and lifetime value.</li><li>
Design and optimize personalized customer lifecycle journeys across multiple touchpoints.</li><li>
Utilize data-driven insights to enhance customer communication and automate marketing processes.</li></ul><p></p><p><b>
A Day In Your Life:</b></p><ul><li>
Develop and execute CRM strategies to support customer acquisition, engagement, and retention initiatives across various channels (WhatsApp, SMS, push notifications, etc.).</li><li>
Design and optimize customer journeys across different stages, ensuring personalized experiences based on user behavior and segmentation.</li><li>
Work closely with the marketing and data teams to develop meaningful customer segments for targeted messaging.</li><li>
Implement marketing automation workflows to deliver timely, relevant, and personalized communications to users.</li><li>
Regularly monitor and report on CRM and lifecycle campaign performance, identifying areas for improvement to enhance engagement and retention.</li><li>
Work closely with marketing, sales, and product teams to align CRM efforts with broader business objectives and ensure consistent messaging across touchpoints.</li><li>
Utilize our CRM tool (HubSpot) to manage customer data, track interactions, and support lifecycle marketing campaigns.</li></ul><br>
<b>
Requirements</b><p><b><br>
You&rsquo;re the CRM &amp; Lifecycle Specialist we&rsquo;re looking for if you have:</b></p><ul><li>
Proven experience in CRM management and lifecycle marketing, preferably in EdTech or SaaS</li><li>
Proficient in CRM platforms like HubSpot, with a solid understanding of marketing automation and campaign management</li><li>
Advanced skills in customer segmentation and lifecycle marketing</li><li>
Strong data analysis and reporting abilities to measure campaign success and make data-driven improvements</li><li>
Excellent communication and collaboration skills for cross-functional teamwork</li><li>
Experience with direct communication strategies such as WhatsApp, SMS, and push notifications</li></ul><p></p><p><b>
 Our application process:</b></p><ul><li>
Screening &amp; Intro Call (5-10 mins)</li><li>
Chemistry Interview (15-30 minutes)</li><li>
Technical interview 1 (30-60 minutes)</li><li>
Technical interview 2 (30-60 minutes)</li><li>
Offer extended to successful applicants</li></ul><br>
<b>
Benefits</b><p><b><br>
What We Offer You❗</b></p><p>
At AlGooru, we offer fair and competitive pay, scalable benefits, rewards, and perks, reflecting our commitment to inclusivity and access for all. Enjoy:</p><ul><li>
Work from Anywhere</li><li>
No clocking in/out</li><li>
Learn and expense on us!</li><li>
AlGooru Library</li><li>
Vibrant Startup Culture</li><li>
Fast Promotions (like really fast)</li><li>
Coaching &amp; Entrepreneurial Bytes</li></ul><p></p><p><b>
How to gain extra Gooru points❓</b></p><ul><li>
Demonstrate your entrepreneurial, hustling, and energetic spirit</li><li>
Prove your ability to take full ownership of your role without the need to be micromanaged</li><li>
Conduct proper research about AlGooru prior to your interviews with us; we love people who already know about us.</li><li>
Be extra organized&hellip; like extra&hellip;</li></ul></div>

CRM & Lifecycle Specialist

DRL Marketing Management

<div><p><b>Job Overview</b><br>
We are seeking confident and target-driven Portfolio Representatives (Hindi and English required) to join our team. The ideal candidate will be comfortable with high-volume outbound calling, engaging customers effectively, and converting leads into successful sales.</p><div><b>
Key Responsibilities</b><br>
<ul><li>Make high-volume outbound sales calls to prospective customers</li><li>Persuade and influence clients through strong pitch delivery and objection handling</li><li>Identify customer needs and recommend suitable products or services</li><li>Convert inquiries and warm leads into successful sales</li><li>Assist clients with account opening and first deposit</li><li>Maintain accurate records of customer interactions in the CRM</li><li>Build rapport with customers using a professional and energetic communication style</li><li>Achieve and exceed assigned sales targets</li></ul></div><div><b>
Requirements</b><br>
<ul><li>Fluent Hindi speakers only</li><li>1&ndash;2 years of experience in relation manager, Portfolio Manager, Retention Specialist</li><li>Strong verbal and written communication skills</li><li>Ability to multitask and manage time efficiently</li><li>Target-oriented with a customer-focused approach</li><li>Ability to work in a fast-paced sales environment</li></ul></div><p><b>
Job Details</b><br>
Location: UAE<br>
Employment Type: Full-Time<br>
Availability: Immediate Joiners Only</p><div><b>
Salary &amp; Benefits</b><br>
<ul><li>AED 4500 basic salary + Performance-based incentives</li><li>Work visa provided</li></ul></div></div>

Client Relation Specialist

Concentrix

<p>What we offer:</p><p>Attractive package (Salary + Transportation + Social/Medical Insurance)</p><p>Paid Training</p><p>Chance to grow after 6 months</p><p>What we need:</p><p>Graduates or Dropouts (Military Certificate required for males)</p><p>B2+ English</p><p>Ready to start</p><p>Flexible with rotational shifts</p><p>Job Types: Full-time, New grad</p><p>Pay: E&pound;12,000.00 - E&pound;30,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>6th of October City: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>sales/retention: 1 year (Required)</li></ul><p>Language:</p><ul><li>English fluently (CEFR C1) (Required)</li></ul><p>Work Location: In person</p>

Inbound Sales Agent (US account)

DEL MAR COLLEGE

<p></p><div><div><div><div><div><div><div><div><b>Department</b></div> <div>Center for Access and Advocacy</div>
</div><br>
<div><div><b>Position Type</b></div> <div>Non-Exempt</div>
</div><br>
<div><div><b>Employment Status</b></div> <div>Part-Time</div>
</div><br>
<div><div><b>Salary</b></div> <div>$25.00 / per hour</div>
</div><br>
<div><div><b>Open Date</b></div> <div>05/06/2026</div>
</div><br>
<div><div><b>Close Date</b></div> <div>05/20/2026</div>
</div><br>
<div><div><b>Open Until Filled</b></div> <div>No</div>
</div><br>
</div></div></div><div><div>Position Summary Information
</div><p></p><div><div><div><div><b>Job Description Summary</b></div>
<div>This position&mdash;housed in the Center for Access &amp; Advocacy&mdash;reports to the Assistant Dean of Student Engagement and Retention.<br>
<br>
The purpose of this position is to engage in a collaborative process that researches student retention issues and strategies, assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet the students&rsquo; academic, social, and/or emotional needs. The work is characterized by advocacy, communication, collaboration, and resource management and promotes quality and cost-effective interventions and outcomes.</div>
</div><br>
<div><div><b>Minimum Qualifications</b></div>
<div>Master&rsquo;s degree.<br>
<br>
Three (3) years related work experience.</div>
</div><br>
<div><div><b>Required Job Knowledge, Skills, Abilities
</b></div><div>Strong written and verbal communication skills.<br>
<br>
Proficient in Microsoft Office Word, Excel, Outlook and Teams.<br>
<br>
Must be motivated, self-directed and have the ability and willingness to communicate effectively with various populations in a positive, courteous and professional manner.<br>
<br>
Exceptional administrative and organizational skills with attention to detail and accuracy.<br>
<br>
Strong commitment to personal and professional growth.<br>
<br>
Demonstrated problem solving skills.<br>
<br>
Demonstrated analytical skills to analyze data and implement or recommend effective courses of action.<br>
<br>
Ability to travel between buildings and campuses.<br>
<br>
Demonstrated customer service skills.</div>
</div><br>
<div><div><b>Preferred Qualifications</b></div>
<div>Master&rsquo;s degree in Counseling, Student Development/Student Affairs, Rehabilitation and/or Vocational Counseling, Education, Special Education, or related field.<br>
<br>
Experience working with at-risk student populations.<br>
<br>
Familiar with local social services and community resource agencies.<br>
<br>
Experience with Case Management.</div>
</div><br>
<div><div><b>Special Instructions to Applicants</b></div>
<div>This is a security-sensitive position. Employment resulting from this advertisement is subject to federal laws that require the verification of identity and the legal right to work in the United States. Employment is contingent upon the successful completion of a criminal background and reference checks. The College reserves the right to cancel or extend all recruitment actions. Del Mar College is an Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.</div>
</div><br>
</div></div></div><div><div>Job Duties
</div><p></p><div><div><div><div><b>Job Duty</b></div>
<div>Primarily serve students on the Academic Recovery Program (ARP) probation and suspension Develop collaborative relationships and partnerships with faculty and staff throughout the campus community&mdash;and community partners&mdash;to address students&rsquo; personal and academic needs.</div>
</div><br>
</div></div><div><div><div><div><b>Job Duty</b></div>
<div>Partner with colleagues on CARE Team to manage CARE Connection referrals on an as needed basis.<br>
<br>
Provide direct and referral service to students through the development, implementation, coordination, and assessment of programs, resources, and services.</div>
</div><br>
</div></div><div><div><div><div><b>Job Duty</b></div>
<div>Participate in, attend, and/or promote College-wide activities supporting student success including but not limited to registration, faculty/staff professional development, etc.</div>
</div><br>
</div></div><div><div><div><div><b>Job Duty</b></div>
<div>Analyze information about individuals through interviews, assessments, and records to appraise their interests, abilities, and potential barriers to academic success and retention.<br>
<br>
Provide direct services or referrals to campus and community resources as appropriate.<br>
<br>
Make recommendations to administration regarding policy revisions to improve services to at-risk students.</div>
</div><br>
</div></div><div><div><div><div><b>Job Duty</b></div>
<div>Evaluate new approaches to implement support and intervention strategies for students during pivotal points of the college experience.<br>
<br>
Apply an outreach/connection/triage/intervention/follow-up framework with students and coordinate referrals to College and community services as needed.</div>
</div><br>
</div></div><div><div><div><div><b>Job Duty</b></div>
<div>Develop, implement, and evaluate methods to identify and outreach to target populations, including collaboration with College academic and student services departments.</div>
</div><br>
</div></div><div><div><div><div><b>Job Duty</b></div>
<div>Other duties as assigned.</div>
</div><br>
</div></div><div><div><div><div><b>Job Duty</b></div>
<div>Assist regarding personal and academic concerns by collaborating with students to establish goals and develop an appropriate action plan.<br>
<br>
Educate students about available services including financial aid, disability, counseling, tutoring, and academic advising services.</div>
</div><br>
</div></div></div></div></div><h2 class="jobSectionHeader"><b>Supplemental Questions</b></h2>
<div><p>Required fields are indicated with an asterisk (*).</p>
<div>
<ul><li>Do you have an Master's degree?
<ul><li>Yes (submission of transcripts required).</li>
<li>No, I do not have the required education.</li>
</ul></li></ul><ul><li>Do you have Three (3) years related work experience?
<ul><li>Yes, I do have the required experience.</li>
<li>No, I do not have the required experience.
</li></ul></li></ul></div></div><h2 class="jobSectionHeader"><b>Applicant Documents</b></h2>
<div><b>Required Documents</b>
<div><ul><li>Resume</li></ul>
<ul><li>Letter of Interest</li></ul>
<ul><li>Transcripts</li></ul>
</div><b>Optional Documents</b>
<div><ul><li>List of Professional References
</li></ul><ul><li>Certification(s)</li></ul>
<ul><li>Letter(s) of Recommendation</li></ul></div></div></div>

Access & Advocacy Specialist (Part-Time)

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