retention specialist

Cliffs Point

We&rsquo;re looking for motivated and results-driven individuals to join our growing team! If you have experience in the Forex or financial market industry and enjoy building long-term client relationships, this role is perfect for you.Role Responsibilities:<ul><li>Contact inactive clients to re-engage them and encourage renewed activity.</li><li>Assist existing clients in growing their trading portfolios.</li><li>Build strong client relationships to ensure satisfaction and loyalty.</li><li>Maintain accurate records of communication and follow-ups.</li><li>Provide market updates and assist clients in understanding trading opportunities.</li></ul>Requirements:<ul><li>Previous experience in Forex or financial markets is highly preferred.</li><li>Excellent communication and persuasion skills.</li><li>Strong sales and retention abilities.</li><li>Fluent in English (knowing Hindi, Tamil, Malayalam, Telugu, or Kannada is a plus).</li><li>Confident, self-motivated, and target-oriented.</li></ul>What We Offer:<ul><li>Fixed salary + commission + performance bonuses.</li><li>All leads provided &mdash; no cold calling required.</li><li>Fast-paced work environment with real growth opportunities in the Forex and share market industry.</li></ul>Apply Now! Send your resume to +971 56 179 3993 and take your next step toward a successful career in client retention and financial markets.Job Type: Full-timePay: AED4,000.00 - AED4,500.00 per monthApplication Question(s):<ul><li>How many years of client retention experience do you have?</li><li>Do you have experience in the Forex, share market, or stock market industry?</li><li>How soon can you join if selected? </li></ul>Language:<ul><li>Hindi (Required)</li></ul>

Retention Specialist

Binance

<div> <div> Responsibilities <ul> <li>Manage and nurture relationships with current clients to maximize retention and satisfaction.</li> <li>Improving and implementing retention campaigns and loyalty programs tailored to Link clients.</li> <li>Assist in cross-functional program management (such as Travel Rule, Fiat (Binance Connect), KYC modules and periodic reviews of accounts).</li> <li>Monitor partner activity and user engagement to identify potential churn risks and proactively address them.</li> <li>Coordinate with cross-functional teams (e.g., TechOps, Marketing, Customer Support, Compliance) to resolve partner issues and improve service delivery.</li> <li>Handle day-to-day administrative tasks related to partner accounts, including onboarding support, documentation, and compliance follow-ups.</li> <li>Track and report on retention metrics, providing insights and recommendations for continuous improvement.</li> <li>Serve as a point of contact for clients regarding operational queries and minor escalations.</li> </ul> </div> </div> <div> <div> Requirements <ul> <li>0-3 years of experience in client retention, account management, or customer success, preferably in brokerage</li> <li>Language requirement, English &amp; Mandarin is required to be able to coordinate with overseas stakeholders</li> <li>Familiar with the use of a CRM tool</li> <li>Worked autonomously within or with a sales team</li> <li>Client portfolio including institutional clients, HNW individuals, prop trading firms, private bank customers with brokers, futures institutions or commercial banks and etc</li> <li>Strong communication, ability to be flexible in a variety of situations, excellent relationship maintenance and sales skills, able to work under pressure</li> <li>Passionate about crypto. Industry experience would be of an advantage</li> </ul> </div> </div> <div> <div> </div> </div>

M.B Marketing

We Are Hiring Account Managers in EnglishOffices Location: Levent/&#304;stanbul ( We are not working remote ) Salary: Based salary + Commission(paid with usd). Working days: From Monday to Friday, Working hours: 07.00AM - 16:00 PM / 08.00AM-17.00PMRequirements Experience as a Conversion &amp; Retention agent Fluent and effective communication skills on the phone, Not having problems in reaching the office located in Levent Able to use computer and office programs, Willing to work in a team, Proper tone and diction Strong persuasion levelWhat would you do? You would be provided with the best education about the market, about the customers, and be teached to apply those in daily work. You would be our sales representative superstar, or you would be more oriented for customer happiness hero.What would you gain working with us? Comprehensive bonus scheme Working in a young and lively professional environment Opportunity for personal and professional development Fair and supportive management, open to ideas, and constructive collaborationIf you like all that you read, and if you feel like would be a good fit for our team, please feel free to contact us!Let's grow together!Sincerely&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 42.000,00TRY - 55.000,00TRY ayl&#305;kUla&#351;&#305;m/Ta&#351;&#305;nma &#304;mkan&#305;:<ul><li>istanbul'da: &#304;&#351;e ula&#351;&#305;m imkan&#305; olmas&#305; veya &ccedil;al&#305;&#351;maya ba&#351;lamadan &ouml;nce ta&#351;&#305;nmay&#305; planl&#305;yor olmas&#305; gerekir (Zorunlu)</li></ul>Dil:<ul><li>English (Zorunlu)</li></ul>

Conversion & Retention Specialist

JTI - Japan Tobacco International

<div><div>At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. 
To make a difference with us, all you need to do is bring your human best. 
What will your story be? Apply now!
Learn more: jti.com 
Please apply till November 28 
 
CRM &amp; Retention Manager, Middle East 
As the CRM &amp; Retention Manager , you will be responsible for designing and executing data-driven strategies to enhance consumer retention, loyalty, and lifetime value. You will play a pivotal role in leveraging consumer data to create personalized, seamless, and engaging experiences at every stage of the funnel, ensuring a strong connection between consumers and the brand. This role is critical in leveraging data-driven insights to strengthen consumer relationships, enhance engagement, and maximize long-term brand loyalty. 
Position: 
The CRM &amp; Retention Manager will be responsible for the following processes: 
Consumer Retention &amp; Engagement: 
<ul><li>Develop and implement CRM strategies to onboard, engage, and retain active consumers through personalized digital experiences.
</li><li>Design and optimize automated consumer journeys based on behavior, lifecycle stage, and engagement patterns.
</li>Deploy targeted re-engagement campaigns to minimize churn and increase repeat interactions. 
<li>
</li></ul>Data Management &amp; Segmentation: 
<ul><li>Oversee consumer data collection, management, and governance, ensuring compliance with data privacy regulations.
</li><li>Develop and maintain segmentation frameworks based on consumer behavior, demographics, and business priorities.
</li><li>Leverage predictive analytics and insights to anticipate consumer needs and tailor engagement strategies.
</li><li>Ensure the integrity and accuracy of CRM databases, optimize data flow and synchronize across platforms. 
</li></ul>Loyalty &amp; Advocacy Programs: 
<ul><li>Design and implement loyalty programs that reward engagement, drive retention, and encourage advocacy.
</li><li>Optimize loyalty mechanics, incentives, and touchpoints to maximize consumer participation and satisfaction.
</li>Develop referral marketing strategies to amplify organic consumer acquisition. 
<li>
</li></ul>Lifecycle Marketing &amp; Personalization: 
<ul><li>Execute lifecycle marketing strategies that enhance consumer experiences from onboarding to long-term retention.
</li><li>Personalize CRM communications and offers based on behavioral triggers, purchase history, and engagement levels.
</li>Optimize retention marketing performance through A/B testing, performance tracking, and continuous iteration. 
<li>
</li></ul>Data-Driven Decision Making &amp; Reporting: 
<ul><li>Define and track CRM and retention KPIs, including consumer lifetime value, engagement rates, churn rates, and loyalty program performance.
</li><li>Leverage data analytics tools and dashboards to provide real-time insights and actionable recommendations.
</li>Work with the SI team to enhance data architecture, ensuring robust tracking and reporting capabilities. 
<li>
</li></ul>Cross-Functional Collaboration: 
<ul><li>Work closely with the Acquisition Manager, Digital Agency, SI, Brand, and Sales teams to align CRM initiatives with broader digital marketing and commercial goals.
</li><li>Partner with IT and Data teams to improve CRM infrastructure, automation, and integration across digital platforms.
</li>Collaborate with the content and creative teams to ensure CRM messaging aligns with brand strategy. 
<li>
</li></ul>Requirements: 
<ul><li>Strong expertise in CRM, consumer retention, data management, and loyalty marketing.
</li><li>Experience in data segmentation, predictive modelling, and personalization strategies.
</li><li>Deep understanding of consumer lifecycle management, omnichannel engagement, and automated marketing workflows.
</li><li>Proficient in CRM tools, marketing automation platforms, and data analytics software.
</li><li>Strong analytical mindset with the ability to translate data insights into actionable marketing strategies.
</li>Excellent collaboration skills to work cross-functionally and align business priorities with CRM efforts. 
<li>
</li></ul>What to expect: 
Opportunity to work in an international environment in a modern office with a team of various backgrounds and experiences. 
<ul><li>
</li></ul>Are you ready to join us? Build your success story at JTI. Apply now!
Next Steps: 
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type. 
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.</div></div>

CRM & RETENTION MANAGER

TALENTMATE

<div>
 
 Job Description
 
 
 
 At JTI we celebrate differences, and everyone truly belongs.
 
 46,000 people from all over the world
 
 are continuously building their unique success story with us.
 
 83% of employees feel happy
 
 working at JTI.
 
 
 To make a difference with us, all you need to do is bring your
 
 human best.
 
 
 
 What will your story be? Apply now!
 
 
 
 Learn more jti.com
 
 
 
 
 Please apply till November 28
 
 
 
 
 CRM &amp; Retention Manager, Middle East
 
 
 
 As the
 
 CRM &amp; Retention Manager
 
 , you will be responsible for designing and executing data-driven strategies to enhance consumer retention, loyalty, and lifetime value. You will play a pivotal role in
 
 leveraging consumer data
 
 to create
 
 personalized, seamless, and engaging experiences
 
 at every stage of the funnel, ensuring a strong connection between consumers and the brand. This role is critical in
 
 leveraging data-driven insights
 
 to strengthen consumer relationships, enhance engagement, and maximize long-term brand loyalty.
 
 
 
 Position
 
 
 
 The CRM &amp; Retention Manager will be responsible for the following processes
 
 
 
 Consumer Retention &amp; Engagement
 
 
 
 <ul>
 <li>
 Develop and implement CRM strategies to onboard, engage, and retain active consumers through personalized digital experiences.
 </li>
 <li>
 Design and optimize automated consumer journeys based on behavior, lifecycle stage, and engagement patterns.
 </li>
 <li>
 Deploy targeted re-engagement campaigns to minimize churn and increase repeat interactions.
 
 
 </li>
 </ul>
 
 Data Management &amp; Segmentation
 
 
 
 <ul>
 <li>
 Oversee consumer data collection, management, and governance, ensuring compliance with data privacy regulations.
 </li>
 <li>
 Develop and maintain segmentation frameworks based on consumer behavior, demographics, and business priorities.
 </li>
 <li>
 Leverage predictive analytics and insights to anticipate consumer needs and tailor engagement strategies.
 </li>
 <li>
 Ensure the integrity and accuracy of CRM databases, optimize data flow and synchronize across platforms.
 
 
 </li>
 </ul>
 
 Loyalty &amp; Advocacy Programs
 
 
 
 <ul>
 <li>
 Design and implement loyalty programs that reward engagement, drive retention, and encourage advocacy.
 </li>
 <li>
 Optimize loyalty mechanics, incentives, and touchpoints to maximize consumer participation and satisfaction.
 </li>
 <li>
 Develop referral marketing strategies to amplify organic consumer acquisition.
 
 
 </li>
 </ul>
 
 Lifecycle Marketing &amp; Personalization
 
 
 
 <ul>
 <li>
 Execute lifecycle marketing strategies that enhance consumer experiences from onboarding to long-term retention.
 </li>
 <li>
 Personalize CRM communications and offers based on behavioral triggers, purchase history, and engagement levels.
 </li>
 <li>
 Optimize retention marketing performance through A/B testing, performance tracking, and continuous iteration.
 
 
 </li>
 </ul>
 
 Data-Driven Decision Making &amp; Reporting
 
 
 
 <ul>
 <li>
 Define and track CRM and retention KPIs, including consumer lifetime value, engagement rates, churn rates, and loyalty program performance.
 </li>
 <li>
 Leverage data analytics tools and dashboards to provide real-time insights and actionable recommendations.
 </li>
 <li>
 Work with the SI team to enhance data architecture, ensuring robust tracking and reporting capabilities.
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Work closely with the Acquisition Manager, Digital Agency, SI, Brand, and Sales teams to align CRM initiatives with broader digital marketing and commercial goals.
 </li>
 <li>
 Partner with IT and Data teams to improve CRM infrastructure, automation, and integration across digital platforms.
 </li>
 <li>
 Collaborate with the content and creative teams to ensure CRM messaging aligns with brand strategy.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong expertise in CRM, consumer retention, data management, and loyalty marketing.
 </li>
 <li>
 Experience in data segmentation, predictive modelling, and personalization strategies.
 </li>
 <li>
 Deep understanding of consumer lifecycle management, omnichannel engagement, and automated marketing workflows.
 </li>
 <li>
 Proficient in CRM tools, marketing automation platforms, and data analytics software.
 </li>
 <li>
 Strong analytical mindset with the ability to translate data insights into actionable marketing strategies.
 </li>
 <li>
 Excellent collaboration skills to work cross-functionally and align business priorities with CRM efforts.
 
 
 </li>
 </ul>
 
 What To Expect
 
 
 
 <ul>
 <li>
 Opportunity to work in an international environment in a modern office with a team of various backgrounds and experiences.
 
 
 </li>
 </ul>
 Are you ready to join us? Build your success story at JTI. Apply now!
 
 
 Next Steps
 
 
 After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type.
 
 
 At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
 
 
 Job Details
 
 
 Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://jti.com Job Function: Others Company Industry/
 
 
 Sector: Food And Beverage Services Tobacco Manufacturing And Manufacturing
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

CRM And RETENTION MANAGER

autobia | أوتوبيا

<div>
 
 
 About the job:
 
 
 
 As a Customer Success Specialist, you will be responsible for re-engaging lapsed and at-risk customers, assisting them with inquiries, resolving issues, and ensuring a seamless experience. You will proactively reach out via phone and WhatsApp Business to remove blockers and encourage customers to return to active usage, while collaborating with internal teams to close root causes of churn. You will also prepare a weekly report outlining key churn reasons, trends, and actionable recommendations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Build strong, long-term relationships with customers to ensure satisfaction and success.
 </li>
 <li>
 Monitor lapsed customer segments and those with risk indicators such as low engagement or unactivated core features.
 </li>
 <li>
 Execute reactivation playbooks across multiple channels (calls, messages, and win-back offers) within company policy, and schedule short guidance calls when needed.
 </li>
 <li>
 Respond promptly to customer inquiries and complaints through multiple channels, prioritizing lapsed or at-risk accounts.
 </li>
 <li>
 Resolve and track cases while maintaining detailed documentation in the CRM, including reason classification, outcome, next step, and follow-up date.
 </li>
 <li>
 Collaborate with product and support teams to close root causes impacting retention.
 </li>
 <li>
 Conduct post-reactivation check-ins to confirm sustained usage of core features.
 </li>
 <li>
 Handle feedback and complaints, turning them into opportunities for improvement.
 </li>
 <li>
 Act as the voice of the customer, sharing insights to prevent repeat churn causes and enhance the customer experience.
 </li>
 <li>
 Prepare a weekly report summarizing reactivation rates by cohort, saved accounts, top 5 churn reasons, recurring bottlenecks, owners, and expected resolution.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, marketing, or a related field.
 </li>
 <li>
 1&ndash;3 years&rsquo; experience in customer success, retention, or advanced support.
 </li>
 <li>
 Comfortable with outbound calling and proactive communication.
 </li>
 <li>
 Excellent communication skills (written and verbal) in Arabic and English.
 </li>
 <li>
 Hands-on experience with CRM systems (preferably Zoho CRM or HubSpot).
 </li>
 <li>
 Strong analytical, problem-solving, and prioritization skills with the ability to build weekly reports in Google Sheets/Excel (filters/pivots).
 </li>
 </ul>
 
 
 
 
 
 Personal Skills:
 
 
 <ul>
 <li>
 Empathy and strong customer understanding.
 </li>
 <li>
 Proactive thinking and initiative.
 </li>
 <li>
 Strong organizational and time management skills with high documentation accuracy.
 </li>
 <li>
 Team spirit and collaboration.
 </li>
 <li>
 Excellent communication with strong problem-solving abilities and resilience in outbound follow-ups.
 </li>
 </ul>
</div>

Customer Success Specialist (Reactivation & Churn Prevention)

A&F Auto Repair

About Us:Welcome to Battmobile, UAE&rsquo;s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.Job Summary:The Post-Service Follow-Up Specialist will be responsible for engaging with customers after service delivery, gathering feedback, and addressing any post-service issues or concerns. This role is designed to enhance customer satisfaction, identify opportunities for improvement, and contribute to our ongoing commitment to delivering exceptional service.Key KPI:<ul><li>PSF/VOC</li><li>Collection of NPS (Net Promoter Score) of approximately 80% + of customer.</li><li>Positive Google Reviews- a minimum numbers of reviews per agent per month.</li><li>QC for calls</li><li>PoC for SC customer issues escalated</li></ul>Key Responsibilities:<ul><li>Customer Engagement &amp; Issue Resolution:</li><li>Reach out to customers after service delivery to gather feedback on their experience.</li><li>Establish a proactive and positive communication channel to strengthen our relationship with customers.</li><li>Address any concerns or issues raised by customers post-service and work collaboratively with relevant departments for swift resolution.</li><li>Record and analyze feedback to identify recurring issues and opportunities for improvement.</li><li>Feedback Analysis and Reporting:</li><li>Analyze post-service feedback to identify trends and areas for improvement.</li><li>Prepare detailed reports for management, highlighting both positive feedback and areas for enhancement.</li><li>Collecting Positive Google reviews</li><li>Customer Retention Initiatives &amp; Process Improvement:</li><li>Develop and implement initiatives to enhance customer loyalty and retention.</li><li>Collaborate with marketing and customer service teams to create targeted campaigns for post-service engagement.</li><li>Work closely with relevant departments to implement process improvements based on post-service feedback.</li><li>Ensure continuous alignment of services with customer expectations.</li><li>Quality check:</li><li>Foster a customer-centric culture within the organization.</li><li>Make sure that the CC/ Happiness staff are following trained protocols by the company</li></ul>Qualifications and Skills:<ul><li>The ideal candidate for the Post-Service Follow-Up Specialist role should possess excellent communication skills, empathy, and a customer-centric mindset.</li><li>Previous experience in customer service, relationship management, Call-centre or a related field is desirable.</li></ul>Benefits<ul><li>Company Visa</li><li>Paid Leave &amp; Airfare</li><li>Medical Insurance</li></ul>How to Apply:If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to recruiter@battmobile.ae Please include the position title in the subject line of your email. We look forward to hearing from you!Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

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