retention specialist

Foodics

<div>Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell
As a Retention Specialist, you will play a critical role in proactively engaging a large portfolio of long-tail customers &mdash; driving timely renewals, reducing churn, and ensuring a smooth subscription experience. You will work independently of our Customer Success team, focusing on outbound communication, pattern recognition, and tactical customer interventions based on renewal triggers.
What Will You Do❓<ul>
<li>Manage a portfolio of ~500 accounts.</li>
<li>Conduct proactive, outbound outreach (calls, emails, CRM tasks) to customers approaching renewal.</li>
<li>Guide customers through the renewal process, addressing common objections and barriers.</li>
<li>Investigate and understand churn reasons such as business closure or dissatisfaction with service.</li>
<li>Collaborate cross-functionally to solve product or support-related concerns when they affect retention.</li>
<li>Maintain accurate CRM records and ensure all renewal stages are tracked in Salesforce.</li>
<li>Monitor and analyze churn trends, suggesting data-driven improvements to outreach strategies.</li>
<li>Meet or exceed individual and team churn reduction targets.</li>
</ul>What Are We Looking For❓<ul>
<li>2&ndash;4 years of experience in customer retention, inside sales, renewals, or customer success.</li>
<li>Proven success in reducing churn or driving subscription renewals in a SaaS or tech-driven environment.</li>
<li>Strong communication and objection-handling skills.</li>
<li>Ability to manage high volumes of accounts with precision and empathy.</li>
<li>Familiarity with Salesforce or similar CRMs &mdash; able to navigate and log updates independently.</li>
<li>Analytical mindset with the ability to spot trends and propose process improvements.</li>
<li>Self-motivated, organized, and resilient in a fast-paced, metric-driven team.</li>
</ul>What We Offer You❗
We believe you will love working at Foodics!<ul>
<li>We have an inclusive and diverse culture that encourages innovation.</li>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></div>

Retention Specialist

<div>
 
 Who Are We❓
 
 
 
 
 We Are Foodics
 
 ! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 
 
 
 The Job in a Nutshell💡
 
 
 
 As a Retention Specialist, you will play a critical role in proactively engaging a large portfolio of long-tail customers &mdash; driving timely renewals, reducing churn, and ensuring a smooth subscription experience. You will work independently of our Customer Success team, focusing on outbound communication, pattern recognition, and tactical customer interventions based on renewal triggers.
 
 
 
 What Will You Do❓
 
 
 
 <ul>
 <li>
 Manage a portfolio of :500 accounts
 </li>
 <li>
 Conduct proactive, outbound outreach (calls, emails, CRM tasks) to customers approaching renewal
 </li>
 <li>
 Guide customers through the renewal process, addressing common objections and barriers
 </li>
 <li>
 Investigate and understand churn reasons such as business closure or dissatisfaction with service
 </li>
 <li>
 Collaborate cross-functionally to solve product or support-related concerns when they affect retention
 </li>
 <li>
 Maintain accurate CRM records and ensure all renewal stages are tracked in Salesforce
 </li>
 <li>
 Monitor and analyze churn trends, suggesting data-driven improvements to outreach strategies
 </li>
 <li>
 Meet or exceed individual and team churn reduction targets
 
 
 </li>
 </ul>
 
 What Are We Looking For❓
 
 
 
 <ul>
 <li>
 2-4 years of experience in customer retention, inside sales, renewals, or customer success
 </li>
 <li>
 Proven success in reducing churn or driving subscription renewals in a SaaS or tech-driven environment
 </li>
 <li>
 Strong communication and objection-handling skills
 </li>
 <li>
 Ability to manage high volumes of accounts with precision and empathy
 </li>
 <li>
 Familiarity with Salesforce or similar CRMs &mdash; able to navigate and log updates independently
 </li>
 <li>
 Analytical mindset with the ability to spot trends and propose process improvements
 </li>
 <li>
 Self-motivated, organized, and resilient in a fast-paced, metric-driven team
 
 
 </li>
 </ul>
 
 What We Offer You❗
 
 
 
 We believe you will love working at Foodics!
 
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation
 </li>
 <li>
 We offer highly competitive compensation packages, including bonuses and the potential for shares
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
 </li>
 </ul>
</div>

Key Family of Companies

<div>Senior Connection is looking for a customer‑focused Medicare Retention Specialist to support our existing clients, help them evaluate their Medicare coverage, and ensure they continue to receive exceptional service year after year. This rewarding role helps keep our clients informed, engaged, and confident in their healthcare decisions. A valid Indiana Life and Health license is required. This full-time position is based in our Evansville, IN office and includes a full benefits package along with commission and bonus opportunities. 
Position Summary: The Medicare Retention Specialist is responsible for supporting and retaining existing Medicare clients by delivering exceptional service, conducting ongoing plan reviews, and proactively identifying opportunities to improve client coverage satisfaction. The specialist assists clients with evaluating Medicare Advantage, Supplement, and Prescription Drug Plan (PDP) options and facilitates applications for new coverage when appropriate.<h2 class="jobSectionHeader">
What You'll Do:</h2><ul><li>
Build relationships with existing Medicare clients through ongoing outreach and exceptional service.</li><li>
Review clients' current Medicare plans and help them evaluate new or alternative coverage options.</li><li>
Assist clients with Prescription Drug Plan (PDP) reviews and annual plan updates.</li><li>
Support clients through enrollment processes during AEP, OEP, and Special Enrollment Periods.</li><li>
Track and report key retention metrics and client engagement activities.</li><li>
Identify potential retention risks and share insights with leadership.</li><li>
Partner with sales agents by managing client service needs so they can focus on new business.</li></ul><h2 class="jobSectionHeader">
A Day in the Life:</h2>
Each day you'll connect with current clients-by phone, email, or scheduled appointments-to review their coverage, answer questions, and help them feel supported. You'll complete plan reviews, document interactions in our systems, and work closely with the sales team to ensure clients receive the ongoing care and attention they deserve. It's a role where relationship‑building, problem‑solving, and making someone's day all come standard.<h2 class="jobSectionHeader">
What Success Looks Like:</h2><ul><li>
High Client Satisfaction: Clients feel supported, informed, and valued, resulting in strong satisfaction scores and positive feedback.</li><li>
Improved Retention Rates: A measurable increase in the percentage of clients renewing or maintaining their Medicare plans year over year.</li><li>
Proactive Engagement: Consistent and timely outreach to all assigned clients, including completion of annual plan reviews and drug plan assessments.</li><li>
Effective Issue Resolution: Client concerns and coverage questions are addressed quickly and accurately.</li><li>
Strong Collaboration: Sales agents experience reduced administrative load, allowing them to remain focused on new business, while the retention specialist ensures existing clients receive exceptional service.</li></ul><h2 class="jobSectionHeader">
About Senior Connection</h2>
For more than 35 years, Senior Connection has proudly served Medicare beneficiaries throughout the Evansville community and around the country. We are a locally rooted agency built on trust, personal relationships, and a commitment to helping clients navigate their healthcare choices with confidence. Our team is dedicated to providing knowledgeable guidance and friendly, reliable support-because to us, our clients are family.
Learn More: https://seniorconnectionbenefits.com/</div>

Medicare Retention Specialist

Vuori

<div>Company Description 
Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose&hellip;while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success. 
Job Description 
As the Retention Specialist II at Vuori, you will support the execution and optimization of lifecycle marketing across email and SMS, helping build meaningful customer relationships and drive retention. This role is primarily focused on lifecycle execution, experimentation, and performance optimization, while also supporting loyalty-related initiatives as they intersect with lifecycle marketing and customer engagement.
You&rsquo;ll collaborate closely with partners across Marketing, Creative, Technology, Analytics, Retail, and Merch Planning to deliver cohesive, on-brand, and performance-driven communications across owned channels. This role is a strong foundation for future growth in CRM and lifecycle marketing, offering hands-on experience in high-impact programs at a fast-growing brand.
The ideal candidate is passionate about lifecycle and retention marketing, thrives in a fast-paced environment, and brings a detail-oriented, data-informed mindset to execution and testing.
What you&rsquo;ll get to do:
Lifecycle Marketing (Primary Focus)<ul><li>
Serve as a key member of the retention team, supporting the execution of lifecycle email and SMS campaigns that drive customer engagement and retention</li><li>
Execute lifecycle marketing tests (e.g., A/B testing, segmentation strategies, triggered journeys) to improve performance and deepen customer relationships</li><li>
Assist with QA, testing, and deployment of campaigns within CDP and ESP platforms</li><li>
Track and analyze performance metrics, providing reporting and insights to inform ongoing optimization</li><li>
Partner cross-functionally with creative, copy, site merchandising, and acquisition teams to ensure brand consistency and alignment</li><li>
Coordinate campaign assets, timelines, and workflows in partnership with creative and project management teams</li><li>
Maintain clear communication with stakeholders to ensure timely, accurate execution of lifecycle initiatives</li></ul>
Loyalty Support<ul><li>
Support loyalty initiatives as they relate to lifecycle marketing, including triggered communications, customer journeys, and testing tied to loyalty moments</li><li>
Partner closely with Loyalty leads to help operationalize loyalty-related lifecycle campaigns within email and SMS channels</li><li>
Assist in pulling performance insights and learnings from lifecycle campaigns that inform loyalty optimization and future strategy</li></ul>
Email &amp; SMS Marketing<ul><li>
Build and schedule email campaigns within the ESP</li><li>
Partner with creative on copy, asset coordination, and layout execution</li><li>
Pull post-send performance reports to identify trends and insights</li><li>
Draft and deploy SMS campaigns aligned with the marketing calendar and brand tone</li><li>
Monitor performance metrics and support ongoing optimization strategies</li><li>
Manage day-to-day workflows using project management tools (e.g., Asana) to ensure organized, timely execution</li></ul> 

Qualifications 
Who you are:<ul><li>
3+ years of experience in lifecycle, retention, CRM, or email/SMS marketing, ideally within eCommerce or retail</li><li>
Working knowledge of Klaviyo (or similar ESP) and SMS platforms</li><li>
Experience using project management tools such as Asana</li><li>
Strong attention to detail, organization, and time management skills</li><li>
High-level understanding of analytics, testing, and performance reporting</li><li>
Excellent written communication and proofreading skills</li><li>
Comfort working in a fast-paced environment with shifting priorities</li><li>
Familiarity with Shopify or similar CMS platforms a plus</li></ul> 

Additional Information 
Our investment in you:
At Vuori, we&rsquo;re proud to offer the following to our employees:<ul><li>
Health Insurance</li><li>
Savings and Retirement Plan</li><li>
Employee Assistance Program</li><li>
Generous Vuori Discount &amp; Industry Perks</li><li>
Paid Time Off</li><li>
Wellness &amp; Fitness benefits</li></ul>
The salary range for this role is $70,000 per year - $80,000 per year.
Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
All your information will be kept confidential according to EEO guidelines.</div>

Retention Specialist II

ARC Broward

<div>Admissions &amp; Retention Specialist - Join Our Team and Make a Difference!

Pay Rate: $24.04/hour

Full-time 40 hours per week

Are you a people person with a passion for making meaningful connections? Do you thrive in a fast-paced, mission-driven environment? Arc Broward is looking for an enthusiastic Admission and Retention Specialist to help individuals take their first step toward brighter futures &mdash; and ensure they stay the course!

About Us: Arc Broward is a nonprofit organization dedicated to transforming the lives of people with developmental disabilities.

Why Work at Arc Broward?
<ul>
<li>We put the CARE in CAREER!</li>
<li>We are a leader in developmental disabilities services.</li>
<li>We offer a mission-driven, supportive, and innovative work environment.</li>
<li>We value our team members and foster a people-first culture.</li>
<li>We provide top-notch training through our Arc Educates program.</li>
<li>We prioritize professional growth, recognition, and appreciation events.</li>
</ul>
About the role: Admissions &amp; Retention Specialist
<ul><li>Create awareness of Arc Broward's Workforce Services programs, including Arc Educates and Arc Works, to external community stakeholders.</li>
<li>Manage recruitment activities for potential students/participants by identifying and attending community outreach events and school resource fairs, as well as by facilitating presentations, cold-calling, and utilizing social media to share information and engage with prospective students/participants and their families.</li>
<li>Collaborate with external entities such as schools, non-profits, Vocational Rehabilitation, social service agencies, advocacy groups, parent groups, and others to provide information about Arc Broward&rsquo;s Workforce Services programs.</li>
<li>Serve as the key ambassador to obtain referrals for Workforce Services&rsquo; post-secondary vocational certificate programs and employment services programs to meet and exceed established enrollment quota.</li>
<li>Engage young adults aging out of high school, and older, to help guide them towards their employment goals.</li>
<li>Conduct direct outreach (emails, phone calls, follow-ups) to prospective students/participants and follow-up with pipeline for upcoming program starts.</li>
<li>Oversee student recruitment funnel by working with individuals with disabilities from initial campus tours, intake meetings, and application process; and enrolled students by providing student/participant support services throughout the individual&rsquo;s involvement with Workforce Services to enhance program retention and completion.</li>
<li>Generate weekly and monthly activity reports focused on outreach efforts and progress toward recruitment and enrollment benchmarks.</li></ul> 


Perks &amp; Benefits:
<ul>
<li>Generous Paid Time Off: 26 days (5 weeks!) of PTO per year</li>
<li>Employee Referral Bonuses</li>
<li>Paid Training &amp; Certifications</li>
<li>Comprehensive Medical Coverage including HSA with employer contribution &amp; FSA options</li>
<li>Comprehensive Dental &amp; Vision Coverage</li>
<li>Employer-Paid Life Insurance with option to increase coverage voluntarily</li>
<li>Short/Long Term Disability</li>
<li>Voluntary Insurance/Plans including Critical Illness, Accident, Hospital Indemnity, Pet Insurance, Legal Aid &amp; ID Theft</li>
<li>Retirement Plan with employer matching</li>
<li>Employee Assistance Program for you and your immediate family</li>
<li>Ongoing Professional Development through Arc Educates</li></ul> 


Qualifications:
<ul>
<li>A bachelor&rsquo;s degree in psychology, sales, business, education, or related field is required.
</li><li>Minimum of one year of directly related experience (recruitment, admissions, enrollment services, sales, cold-calling, education, or social services).
</li><li>Flexibility to work some nights and weekend events is required.</li>
<li>Experience working with adults with disabilities and or other life challenges is preferred.</li>
<li>Excellent organizational, time management, and communication skills.</li>
<li>A high level of customer service, patience, creativity, and an ability to assist people with a variety of challenges are essential to this position.</li>
<li>Ability to use social media to post recruitment information on relevant community groups and engage with individuals seeking relevant information.</li>
<li>Must pass a pre-employment Level 2 criminal background check and drug screen.</li>
<li>Must have a valid Florida driver&rsquo;s license with acceptable driving record.</li></ul> 


Keywords: Enrollment Services, Student Recruitment, Admissions Officer, Enrollment Officer, Retention, Post-Secondary Education, Vocational Education, Non-Profit Management, Community Outreach, Employment Services, Supported Employment.

Arc Broward is an Equal Opportunity Employer and abides by the requirements of the Americans with Disabilities Act and state laws governing employment of individuals with disabilities.</div>

Admissions & Retention Specialist

Mastermind.com

<div>
 
 
 Customer Support &amp; Retention Specialist &ndash; Mastermind.com
 
 
 
 
 
 
 
 Location
 
 : Remote in the United States (Phoenix, AZ / West Coast preferred)
 
 
 
 Schedule
 
 : Full-time | Monday&ndash;Friday | 11:00 AM &ndash; 7:00 PM PST (40 hours/week)
 
 
 
 Compensation
 
 : $20/hour
 
 
 
 Contract Duration
 
 : 6 months (1099 - with potential to move to W2)
 
 
 
 
 
 To Apply: Please review the entire job description and follow the application instructions under the HOW TO APPLY section.
 
 
 
 
 
 
 
 ABOUT MASTERMIND.COM
 
 
 
 
 
 
 
 Mastermind.com, co‑founded by Tony Robbins and Dean Graziosi, is the #1 platform for entrepreneurs and experts who want to market and monetize their knowledge. Our mission is to help people transform what they know into businesses that create impact, income, and freedom.
 
 
 
 
 
 Through world‑class education, coaching, and events, we serve a global community of entrepreneurs who are actively building businesses and transforming their lives.
 
 
 
 
 
 
 
 THE ROLE
 
 
 
 
 
 
 
 As a
 
 Customer Support &amp; Retention Specialist
 
 , you&rsquo;ll be on the front lines of the customer experience &mdash; serving a global community of entrepreneurs who are actively working to grow their businesses and transform their lives through Mastermind programs.
 
 
 
 
 
 You&rsquo;ll help customers navigate their journey inside our ecosystem by resolving questions, removing friction, and ensuring they stay engaged and supported as they move through our programs and events.
 
 
 
 
 
 This role requires a
 
 high-functioning, service-driven professional
 
 who takes real pride in helping customers succeed. You&rsquo;re someone who naturally looks for solutions, communicates with clarity and empathy, and shows up with a strong sense of ownership over every interaction.
 
 
 
 
 
 We&rsquo;re looking for people who care deeply about delivering an exceptional customer experience &mdash; not because they have to, but because service is part of who they are. The best people in this role thrive in fast-paced environments, stay calm when things get busy, and take satisfaction in solving problems and supporting customers at pivotal moments in their journey.
 
 
 
 
 
 
 
 
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 
 
 
 
 
 Deliver Exceptional Customer Support
 
 
 <ul>
 <li>
 Provide multi‑channel customer support via email, phone, live chat, and text
 </li>
 <li>
 Assist customers with account access, billing questions, and product navigation
 </li>
 <li>
 Troubleshoot technical issues and guide customers through solutions
 </li>
 <li>
 Support customers throughout their program journey inside the Mastermind platform
 </li>
 </ul>
 
 
 
 
 
 Support Customer Retention
 
 
 <ul>
 <li>
 Engage with customers who are experiencing challenges or considering cancellation
 </li>
 <li>
 Provide empathetic, solutions‑focused conversations that help customers stay engaged
 </li>
 <li>
 Escalate complex cases to appropriate internal teams when needed
 </li>
 <li>
 Assist customers with failed payments, billing issues, and account balance resolutions
 </li>
 <li>
 Work with customers to resolve outstanding balances and maintain active program access
 </li>
 </ul>
 
 
 
 
 
 Support High‑Impact Events &amp; Launches
 
 
 <ul>
 <li>
 Provide real‑time support during major virtual events and program launches
 </li>
 <li>
 Assist participants with technical access and program navigation
 </li>
 <li>
 Maintain calm, responsive communication during high‑volume support periods
 </li>
 <li>
 Partner with internal teams across sales, support, and product to ensure a seamless customer experience.
 </li>
 </ul>
 
 
 
 
 
 Maintain Accurate Documentation
 
 
 <ul>
 <li>
 Log all customer interactions within CRM or support systems
 </li>
 <li>
 Document key insights and follow‑ups to ensure continuity of support
 </li>
 <li>
 Surface recurring issues and customer feedback to internal teams
 </li>
 </ul>
 
 
 
 
 
 WHAT YOU BRING
 
 
 
 
 
 
 Required:
 
 <ul>
 <li>
 1&ndash;3 years of experience in customer support, customer success, or retention
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Ability to stay calm and solutions‑focused under pressure
 </li>
 <li>
 Ability to navigate
 
 difficult customer conversations and retention situations
 
 </li>
 <li>
 Excellent organizational skills and attention to detail
 </li>
 <li>
 Comfort managing multiple conversations across channels simultaneously
 </li>
 <li>
 Self‑directed and able to work independently within a remote team
 </li>
 </ul>
 
 
 
 
 Preferred:
 
 <ul>
 <li>
 Experience supporting high‑volume customer environments
 </li>
 <li>
 Familiarity with CRM or support tools such as HubSpot, Zendesk, Helpscout, or similar
 </li>
 <li>
 Experience supporting online education platforms, SaaS products, or digital communities
 </li>
 </ul>
 
 
 
 
 Candidates located in Phoenix, AZ or the West Coast are preferred due to schedule alignment, though remote candidates across the U.S. will be considered.
 
 Candidates must be located in PST, MST, or CST time zones.
 
 
 
 
 
 
 
 
 WHY THIS ROLE
 
 
 
 
 
 
 
 If you&rsquo;re someone who is
 
 energized by helping people succeed
 
 , thrives in fast-moving environments, and takes pride in delivering exceptional customer experiences &mdash; this role was built for you.
 
 
 
 
 
 We&rsquo;re looking for people who:
 
 
 
 
 <ul>
 <li>
 Naturally show up with empathy, clarity, and responsiveness in customer interactions
 </li>
 <li>
 Take pride in solving problems quickly and thoroughly
 </li>
 <li>
 Stay calm and resourceful in high-volume or event-driven environments
 </li>
 <li>
 Believe great customer support is about serving first, building trust, and helping customers win
 </li>
 <li>
 Find real satisfaction in being a reliable, solutions-oriented presence for customers
 </li>
 </ul>
 
 
 
 
 
 If you want to grow with a brand focused on entrepreneurship, personal growth, and real transformation, we&rsquo;d love to hear from you.
 
 
 
 
 
 
 
 📬
 
 HOW TO APPLY
 
 
 
 
 
 
 
 Email the following to
 
 andres@mastermind.com
 
 with the subject line:
 
 
 
 &ldquo;Customer Support &amp; Retention Specialist &ndash; [Your Name]&rdquo;
 
 
 
 
 
 
 
 
 Please include in your email:
 
 
 
 
 
 1️⃣ Resume
 
 
 
 Highlight relevant experience in customer support, retention, customer success, or other customer‑facing roles.
 
 
 
 
 
 
 2️⃣ Written Response (1&ndash;2 pages max)
 
 
 
 Please respond thoughtfully to all three prompts below:
 
 
 
 
 <ol>
 <li>
 
 
 Customer Support Experience
 
 
 
 &ndash; Describe your experience working in customer support or customer success environments. What types of products or services did you support, which channels did you manage (email, phone, chat, etc.), and what did a typical support volume look like during a normal shift?
 
 </li>
 <li>
 
 
 Customer Retention Scenario
 
 
 
 &ndash; Imagine a customer reaches out saying they&rsquo;re frustrated with a program and are considering canceling. How would you approach the conversation to understand the issue, resolve the underlying problem, and help the customer stay engaged if possible?
 
 </li>
 <li>
 
 
 Role Fit
 
 
 
 &ndash; Briefly explain what interests you about supporting customers through their journeys within a mission-driven company like Mastermind that serves entrepreneurs.
 
 </li>
 <li>
 
 
 Availability
 
 
 
 &ndash; Please share the city and state where you are currently based and working from, confirm your availability to work Monday&ndash;Friday from 11am&ndash;7pm PST, and
 
 </li>
 </ol>
 
 
 
 
 
 Final Note
 
 
 
 We review applications carefully. Clear, thoughtful responses matter more than polished buzzwords. If this role resonates with how you naturally show up, we encourage you to apply.
 
 
 
</div>

Customer Support Retention Specialist

ASHLEY

<div>Talent Acquisition and Retention Specialist (On Site Position)
Do you want to be part of a dynamic team environment?
Ashley is growing! Our successful Virginia team has continued to take the market by storm and we're excited to add a talented Lead Recruiter / Retention Specialist to the team.
About Us:
Trivett&rsquo;s Companies is a premier licensee of Ashley operating distribution and showroom locations throughout Virginia. We believe that our people are our most valuable asset. As we continue to grow, we&rsquo;re looking for a dynamic and motivated Talent Acquisition and Retention Specialist to join our team. This individual will play a key role in attracting top talent, fostering a positive workplace culture, and ensuring our newly hired talent remains engaged and happy.
The Talent Acquisition and Retention Specialist will work with the HR Manager and other recruiters to develop and implement the company&rsquo;s recruiting and new hire retention strategies. The ideal candidate will have worked in a recruiting environment that was fast-paced and high-volume. Must be collaborative, accountable, positive, and willing to share our commitment to the vital role we play in ensuring our team&rsquo;s success.
If you&rsquo;re passionate about recruitment, employee engagement, and creating a work environment where everyone thrives, we&rsquo;d love to hear from you.
Benefits:<ul><li>
Weekly Pay</li><li>
Paid time off
</li><li>Health, Dental, and Vision insurance</li><li>
401K &ndash; match up to 4%</li><li>
Life Insurance, Short &amp; Long Term Disability, Hospital indemnity insurance</li><li>
Furniture Discounts</li><li>
Many opportunities for career advancement</li></ul>
Key Responsibilities:<ul><li>
Recruitment:<ul><li>
Collaborate with hiring managers to understand job requirements and develop effective recruiting strategies.</li><li>
Source and attract high-quality candidates through job boards, social media, networking, and referrals.</li><li>
Screen resumes, conduct interviews, and guide candidates through the hiring process.</li><li>
Manage the applicant tracking system (ATS) and ensure efficient and positive candidate experience.</li><li>
Conduct reference checks and assist with salary negotiations as needed.</li><li>
Screening applicants and conducting initial interviews (virtual)</li><li>
Conduct regular follow-up with hiring managers and new employees</li><li>
Facilitate new recruitment initiatives and complete special projects as assigned</li><li>
Actively participate and contribute to process improvement strategies, projects, and initiatives</li><li>
Stay up to date on market trends by reading industry publications and social media, networking, attending job fairs, and participating in educational opportunities. Always bringing knowledge back to the organization and translating learning's into competitive advantage for the company.</li><li>
Prepare staffing metrics and analytic reports</li><li>
Accomplishes human resources and organization mission by completing related results as needed</li></ul></li><li>
Employee Retention:<ul><li>
Develop and implement strategies to improve new hire retention, satisfaction, and engagement.</li><li>
Conduct regular check-ins with new employees to assess job satisfaction and identify areas for improvement.</li><li>
Collaborate with HR and management teams to create programs that promote new employee recognition and growth.</li><li>
Analyze employee feedback and retention data to recommend and implement improvements.</li><li>
Assist in creating a positive company culture
</li></ul></li></ul>Qualifications:<ul><li>
Experience:<ul><li>
2+ years of experience in recruitment, employee retention, or related roles.</li><li>
Experience in a fast-paced or high-growth environment preferred.</li></ul></li><li>
Skills:<ul><li>
Knowledge of HR and onboarding process</li><li>
Basic knowledge of state and federal employment laws</li><li>
Microsoft Office, SharePoint, and basic computer skills
</li><li>Strong organizational skills with a knack for following processes and not missing the details</li><li>
Strong communication and interpersonal skills.</li><li>
Ability to assess and prioritize candidates effectively.</li><li>
Understanding of employee retention metrics and strategies.</li><li>
Proficiency with recruitment software and tools (ATS, LinkedIn, etc.).</li><li>
Excellent problem-solving and organizational skills.</li></ul></li><li>
Education:<ul><li>
Bachelor&rsquo;s degree in Human Resources, Business, Psychology, or a related field (preferred, but not required).</li></ul></li></ul></div>

Recruitment and Retention Specialist

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