risk management associate

Checkout.com

<div>Company Description
We&rsquo;re Checkout.com &ndash; you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.
Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.
With 19 offices spanning six continents, we feel at home everywhere &ndash; but London is our HQ. Wherever our people work their magic, they&rsquo;re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn&rsquo;t just another job; it&rsquo;s a career-defining opportunity to build the future of fintech.
Job Description
We are looking for highly organized Third-Party Risk Associates with 3+ years of experience in a project management or compliance environment to join our Global Third-Party Risk Management team in Mauritius. The TPRM Associate is responsible for the timely execution of PMO activities within the assessment programme, ensuring data integrity and timely escalation to maintain the operational cadence of the global TPRM process.<h2 class="jobSectionHeader">
Responsibilities</h2><ul><li><h3 class="jobSectionHeader">
 Manage the day-to-day tracking of the end-to-end assessment lifecycle, focusing on data accuracy and timely completion of each stage of the process.</h3></li><li><h3 class="jobSectionHeader">
Proactively identify and immediately escalate risks, issues, and process bottlenecks to the Team Lead/Manager to prevent delays in the assessment pipeline.</h3></li><li><h3 class="jobSectionHeader">
Accurately track performance against internal Service Level Agreements (SLAs), reporting any instances of non-compliance for root-cause analysis.</h3></li><li><h3 class="jobSectionHeader">
Maintain an accurate record of all open remediation actions and follow up with owners to ensure timely progress toward closure.</h3></li><li><h3 class="jobSectionHeader">
Prepare high-quality data inputs for status reports, key metrics, and programme dashboards, supporting the Senior Associate in developing executive reporting packs.</h3></li><li><h3 class="jobSectionHeader">
Act as a reliable point of contact for routine coordination between the TPRM assessment team and internal global risk teams.</h3></li><li><h3 class="jobSectionHeader">
Utilise and maintain proficiency in the TPRM assessment platforms, GRC tools, and sanctions screening tools to ensure data integrity and compliance throughout the process.</h3></li><li><h3 class="jobSectionHeader">
Actively contribute to identifying simple process improvements and efficiencies within daily PMO workflows.</h3></li><li><h3 class="jobSectionHeader">
Maintain awareness of relevant global regulations (EBA Outsourcing Guidelines, DORA, FCA, etc.) and industry best practices.</h3></li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li><h3 class="jobSectionHeader">
 3+ years of practical experience in risk management, audit, compliance, or other relevant fields, preferably within the financial services industry.</h3></li><li><h3 class="jobSectionHeader">
Experience supporting or contributing to Transformation or Change projects in a corporate environment.</h3></li><li><h3 class="jobSectionHeader">
Demonstrated experience in preparing and collating data for project status reporting or risk/governance committees.</h3></li><li><h3 class="jobSectionHeader">
Hands-on experience working with TPRM, GRC, or project management software tools.</h3></li><li><h3 class="jobSectionHeader">
Foundational understanding of third-party risk management principles and frameworks.</h3></li><li><h3 class="jobSectionHeader">
Strong attention to detail, excellent analytical skills, and clear written and verbal communication skills.</h3></li><li><h3 class="jobSectionHeader">
Ability to work independently and collaboratively, with the flexibility to align working hours to the UK time zone to support global operations.</h3></li></ul>
Bring all of you to work
We create the conditions for high performers to thrive &ndash; through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you&rsquo;ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It&rsquo;s a place where ambition gets met with opportunity &ndash; and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you&rsquo;re ready to grow and make a difference, you&rsquo;ll be right at home here.
It&rsquo;s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. 
Life at Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it&rsquo;s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram</div>

Third-Party Risk Management, PMO (Associate/Senior Associate)

Morgan Stanley

<div>Morgan Stanley
Credit Risk Analytics - Associate
Profile Description
We&rsquo;re seeking someone to join our team as an Associate in Credit Risk Analytics team.
Firm Risk Management
In the Firm Risk Management division, we advise businesses across the Firm on risk mitigation strategies, develop tools to analyze and monitor risks and lead key regulatory initiatives.
Company Profile
Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.
 
 
Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.
What you&rsquo;ll do in the role: 
<div> 
Primary job responsibilities include:
 
<ul><li>Understand the WM products in detail and have good knowledge to stress testing methodologies to calculate reserves under CECL &amp; IFRS9 approaches.
</li><li>Perform analyses to support enhancements to CCAR stress testing, CECL reserve, IFRS9 and Basel Capital methodologies for Wealth Management retail and wholesale lending products
</li><li>Collaborate with Credit Risk Coverage and modeling teams to develop and enhance stress testing methodologies and modeling approaches
</li><li>Produce and present business analytics for partners in Credit Risk Coverage and the Wealth Management business unit
</li><li>Produce documentation and presentations to effectively communicate key information to senior management and regulators
</li><li>Develop methods and tools to streamline and increase efficiency of various work streams Skillset
</li><li>Familiarity with capital and credit loss modeling (preferred)
</li><li>Proficiency in MS Excel and MS Access Database skills. Also, previous experience in data analytics of large data sets and coding experience (e.g., SQL, VBA, Tableau) a plus
</li><li>Excellent verbal and written communication, with ability to communicate effectively with senior management and regulators
</li><li>Process management and prioritization skills with ability to multi-task in a dynamic environment
</li><li>Strong relationship building and stakeholder management skills
</li><li>Self-motivated and proactive attitude, with relentless attention to detail
</li><li>Strong problem solving and implementation skills
</li></ul></div>What you&rsquo;ll bring to the role:
<div>Skills/Experience
 
<ul><li>Master's degree required (MBA, Master's in Finance/Economics)
</li><li>3-5 years of relevant experience in the financial industry
</li><li>Previous analytics and/ or credit risk management experience (preferred)
</li></ul></div>WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren&rsquo;t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you&rsquo;ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There&rsquo;s also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-officesinto your browser.
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.</div>

Credit Risk Analytics, Associate, Firm Risk Management

<div>Morgan Stanley
Credit Risk Data Control - Associate
Profile Description
We&rsquo;re seeking someone to join our team as an Associate in Credit Risk Data Control team.
Firm Risk Management
In the Firm Risk Management division, we advise businesses across the Firm on risk mitigation strategies, develop tools to analyze and monitor risks and lead key regulatory initiatives.
Company Profile
Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.
 
 
Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.
What you&rsquo;ll do in the role: 
<div> 
<ul><li>Perform deep-dive, data-driven analysis of counterparty exposures across asset classes including Over the Counter (OTC) &amp; Cleared Derivatives, Prime Brokerage, Securities Financing, and other traded products.
</li><li>Contribute to internal stress testing, and scenario analysis processes.
</li><li>In-depth knowledge of macro-financial linkages and stress testing methodologies across risk types.
</li><li>Monitor firm-wide exposures, including counterparty, sector, product, and geographic concentrations, and assess how these evolve under different macroeconomic conditions.
</li><li>Validate and execute of firm-wide macroeconomic scenarios to assess the impact of systemic and idiosyncratic shocks on exposures.
</li><li>Investigate drivers of exposure changes (e.g., market moves, collateral fluctuations, trade activity) and assess risk implications which would contribute to credit metrics like Current Exposure (CE), Potential Exposure (PE), Effective Expected Positive Exposure (EEPE) etc.,
</li><li>Decompose exposures into market, product, and counterparty-level drivers to provide precise attribution and trend diagnostics.
</li><li>Identify wrong-way risk, right way risk, tail risk concentrations, and exposure sensitivities under dynamic market scenarios.
</li><li>Investigate and resolve data inconsistencies by working closely with Technology, Operations and Risk Reporting teams.
</li><li>Provide support to credit officers and business units by supplying up-to-date exposure and utilization metrics.
</li><li>Clearly communicate risk insights, breaches, or data concerns to senior stakeholders across regions.
</li><li>Serve as a key point of contact for exposure-related queries from credit officers, coverage teams, and business units.
</li><li>Support internal and external audits by documenting exposure controls, exception tracking, and process walkthroughs.
</li><li>Identify opportunities to automate manual tasks and enhance monitoring tools to support proactive risk management.
</li><li>Contribute to firmwide initiatives on risk management practices, credit limit framework revisions and exposure model upgrades.
</li><li>Technical skills such as data extractions via SQL, Python knowledge is a plus
</li></ul></div>What you&rsquo;ll bring to the role:
<div>Skills/Experience
 
<ul><li>Bachelor's or master's degree in finance, Economics, Engineering, Mathematics, or a related field.
</li><li>Approx. 5 years of relevant experience in counterparty risk or exposure management in a financial institution.
</li><li>Knowledge of traded products (OTC derivatives, repos, stock lending, cleared transactions).
</li><li>Familiarity with exposure credit metrics, Netting, and collateral concepts (ISDA/CSA/GMRA/GMSLA) etc.,
</li><li>High proficiency in Excel; experience with SQL, Python, or risk platforms is a plus.
</li><li>Strong attention to detail and analytical rigor with a commitment to data quality.
</li><li>Excellent communication and interpersonal skills to effectively engage with cross-functional teams.
</li><li>Knowledge of regulatory frameworks including Basel, CCAR is preferred.
</li></ul></div>WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren&rsquo;t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you&rsquo;ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There&rsquo;s also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-officesinto your browser.
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.</div>

Credit Risk Data Control, Associate, Firm Risk Management

CMG Financial

<div><div>POSITION OVERVIEW: The IT Vendor Management Associate supports the administration and performance management of CMG Financial&rsquo;s technology vendors. This role assists in evaluating vendor relationships, monitoring service levels, coordinating contract renewals, and ensuring compliance with company policies and risk standards. The ideal candidate will work closely with IT leadership and risk management teams to maintain strong vendor partnerships that align with CMG&rsquo;s business and technology goals.</div><div></div><div> 
ESSENTIAL DUTIES and RESPONSIBILITIES, includes the following responsibilities, but not limited to:</div> 
<div></div><ul><li>
 Vendor Onboarding Support<ul><li>
Collects required documentation (certifications, insurance, security questionnaires).</li><li>
Helps set up new vendors in procurement systems.</li></ul></li><li>
Contract &amp; Documentation Tracking<ul><li>
Monitors renewal dates, compliance certificates, and contract obligations.</li><li>
Maintains vendor files, scorecards, and audit trails.</li></ul></li><li>
Performance Monitoring Support<ul><li>
Assists in tracking service levels (SLAs) and key performance indicators (KPIs).</li><li>
Prepares reports or dashboards for senior vendor managers.</li></ul></li><li>
Risk &amp; Compliance Checks<ul><li>
Helps with vendor due diligence (financial checks, regulatory checks, cybersecurity assessments).</li><li>
Coordinates with risk or compliance teams for approvals.</li></ul></li><li>
Day-to-Day Communication<ul><li>
Acts as a point of contact for routine vendor questions.</li><li>
Escalates issues to Vendor Relationship Managers or Procurement Leads.</li></ul></li></ul><div></div><div> 
QUALIFICATIONS AND EXPERIENCE:</div> 
<ul><li>
Bachelor&rsquo;s degree in Information Technology, Business, Finance, or Supply Chain.</li><li>
Experience: 2&ndash;5 years in vendor management, procurement, IT governance, or risk management.</li><li>
Experience in IT sourcing, third-party audits, or contract management is highly valued.</li><li>
Detail-oriented and organized in managing multiple vendors</li><li>
Analytical mindset to interpret performance and risk data</li><li>
Collaborative and customer-service oriented</li><li>
Ethical and compliance-conscious, with strong judgment</li></ul><div> 
SUPERVISORY RESPONSIBILITIES: Direct Reports: None</div><div></div><div> 
PHYSICAL and ENVIRONMENTAL CONDITIONS</div><div>
This role operates in an ADA compliant office environment, utilizing typical office equipment and tasks including computer work. The position may involve partial stationary positions and moving throughout the day. Flexibility to work overtime to meet project deadlines is required.</div><div></div><div> 
Base Compensation Information &ndash; This role is currently allocated for candidates within geographic regions that do not currently require base wage disclosure. The compensation range for this position will be provided upon request. (Due to their geographic location, residents of the states of CA &amp; CO, and for New York City are excluded from this role at this time.)</div></div><div></div>

IT Vendor Management Associate

Accenture

Skill required: Audit - Risk Management 
Designation: Risk and Compliance New Associate 
Qualifications:Any Graduation
 
Years of Experience:0 to 1 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? Perform extensive audits of Accenture employees&rsquo; business expenses and investigate expenses for Accenture policy non-compliance &amp; potential fraud 
What are we looking for? MyTE systems experience desired (not mandatory) &bull; Microsoft Office skills essential, especially Excel &bull; Excellent interpersonal and time management skills and ability to work autonomously and as part of a team &bull; Strong communication skills, both written and verbal &bull; Ability to prioritize work, providing accurate high-quality work under tight and often pressured deadlines &bull; Meticulous attention to detail &bull; Build and maintain strong professional relationships within the business &bull; Proactive and flexible attitude
 
Roles and Responsibilities: &bull;The Time &amp; Expense responsible for &bull; Assisting the T&amp;E Operations lead on ad-hoc projects and requests including process improvement initiatives &bull; Information gathering as required from operations teams &bull; Gathering and maintenance of supporting material to ensure processes are executed in a unified way with low risk, high quality, and high performance &bull; Execution of a number of key T&amp;E processes &bull; Auditing of employee expense claims &bull; Able to Liase with multiple regions key stakehodlers/Internal Teams to ensure that deliverables/SLA were met.
 
Any Graduation

Risk and Compliance New Associate

<div>
 At EY, we&rsquo;re all in to shape your future with confidence.
 
 
 We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
 
 
 Join EY and help to build a better working world.
 
 
 
 Career FamilyRisk Management Service
 
 
 
 
 Role TypeAssociate Analyst
 
 
 
 
 Associate Analyst, Risk Management Services
 
 
 
 At EY, you&rsquo;ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we&rsquo;re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
 
 
 This is a role that requires incumbent to own &amp; execute a variety of global processes related to compliance monitoring of engagements across Service Lines on Legal &amp; Regulatory requirements &amp; EY Policy requirements. The candidate should be comfortable working in an unstructured &amp; complex environment requiring out of the box thinking, logical reasoning, sound verbal &amp; written communication skills, ability to make prompt yet well informed decisions.
 
 
 
 The opportunity
 
 
 
 Global Compliance Engagement Testing (GCET) supports the Global Risk Management in conducting compliance testing across Service Lines. GCET program is an internal EY review process which includes selecting engagements of the PPEDs to test them on Legal &amp; Regulatory compliances &amp; internal EY policy compliances and providing feedback &amp; ratings to the PPEDs basis the outcome of their review. The team also provides analytical reports consisting of outcome of compliance testing to Global, Area and Region stakeholders.
 
 
 This is a great opportunity to be part of a leading firm whilst being instrumental in contributing to strengthening of compliance framework of the firm.
 
 
 Accordingly, we are looking for an Associate Analyst who shall be responsible for timely execution of compliance testing processes including conducting research and analysis to identify any potential non-compliance with policy/guidance or any potential regulatory breaches. The person shall also be required to assist in other process related requirements.
 
 
 
 Your Key Responsibilities
 
 
 
 
 Technical Expertise:
 
 
 
 <ul>
 <li>
 Learn tools, technologies &amp; EY databases to perform validations that support compliance monitoring
 </li>
 <li>
 To perform compliance monitoring, conduct research using systematic &amp; intuitive secondary research tools
 </li>
 <li>
 Study the research findings, draw inferences, and conclude reviews in response to the research requirement
 </li>
 <li>
 As the reviews are concluded, ensure timely transmittal of review outcome to the PPEDs
 </li>
 <li>
 Use analytical and project management methodology and tools to deliver on core KPIs
 </li>
 <li>
 Complete all assigned projects in line with the standard operating procedures and stipulated timelines
 </li>
 <li>
 As you grow in the process, take initiatives to bring in process efficiencies
 </li>
 <li>
 Participate in team meetings and bring in ideas for improvement, as and when needed
 </li>
 <li>
 Deliver on ad hoc process activities assigned periodically
 </li>
 <li>
 Manage process deadlines and avoid client escalations by delivering quality on time
 
 
 </li>
 </ul>
 
 Skills And Attributes For Success
 
 
 
 <ul>
 <li>
 Capable of identifying issues and analyze scenarios against policy requirements
 </li>
 <li>
 Succinct and structured oral and written communication skills with proven ability to explain in a crisp, clear and concise manner
 </li>
 <li>
 Good interpersonal skills and decision-making capability
 
 
 </li>
 </ul>
 
 To qualify for the role, you must have
 
 
 
 <ul>
 <li>
 Post-graduate or equivalent degree from a reputed college
 </li>
 <li>
 At least 1-2 years of experience in:
 </li>
 <ul>
 <li>
 Research/Compliance processes
 </li>
 <li>
 Data analysis and reporting
 </li>
 <li>
 Strong logical reasoning skills
 </li>
 </ul>
 <li>
 Experience of working in a fast-moving, client-driven environment
 
 
 </li>
 </ul>
 
 Ideally, you&rsquo;ll also have
 
 
 
 <ul>
 <li>
 Knowledge on difference between risk management attributes
 </li>
 <li>
 Critical thinking skills with the ability to independently solve problems with data
 
 
 </li>
 </ul>
 
 Technologies and Tools
 
 
 
 <ul>
 <li>
 Experience in MS office suites like Microsoft 365, MS excel, PowerPoint
 
 
 </li>
 </ul>
 What you can look for
 
 
 <ul>
 <li>
 A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
 </li>
 <li>
 A team which has its foundation in the core values of trust, respect and teaming. The team which focuses on supporting its colleagues to excel in their respective domains and provides avenues to help acquire and demonstrate new skills.
 </li>
 <li>
 Opportunities to work with Global Executive risk management teams on strengthening compliance framework
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations &ndash; Argentina, China, India, the Philippines, Poland and the UK &ndash; and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We&rsquo;ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
 
 
 <ul>
 <li>
 Continuous Learning: You&rsquo;ll develop the mindset and skills to navigate whatever comes next
 </li>
 <li>
 Success As Defined By You: We&rsquo;ll provide tools and flexibility, so you can make a meaningful impact
 </li>
 <li>
 Transformative Leadership: We&rsquo;ll give you the insights, coaching and confidence to be the leader the world needs
 </li>
 <li>
 Diverse and Inclusive Culture: You&rsquo;ll be embraced for who you are and empowered to use your voice to help others find theirs
 
 
 </li>
 </ul>
 
 EY | Building a better working world
 
 
 
 EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
 
 
 Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
 
 
 EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
</div>

GCET-Associate Analyst

Full Potential Solutions

<div>About Us
Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.
Our Core Values:<ul>
<li>
Integrity - Do what&rsquo;s right for everyone: clients, shareholders, partners &amp; colleagues, TEAM is more important than self, and create an atmosphere of mutual respect</li>
<li>Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement</li>
<li>Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate</li>
<li>Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal</li>
</ul>
Our Mission: To create conditions within which people can thrive! 
Customer Protection Team Associates are ambassadors who earn customer loyalty by delivering personalized, convenient, and secure service. They maintain a high-quality customer experience through a customer-centric approach and take ownership of risk mitigation, complying with various regulations and policies to ensure timely delivery of customer transactions.
Risk Investigator Associate acts as a first point of contact ensuring a high-quality, secure, and customer-centric experience while mitigating risks and ensuring compliance 
Duties and Responsibilities:<ul>
<li>
Review transactions and all available information to understand our customers while respecting all identities.</li>
<li>Make customer-centric decisions and take the path of least resistance to protect our customers.</li>
<li>Observe customer transactions to identify fraudulent activities such as account takeovers, friendly fraud, theft, and other similar risks.</li>
<li>Exhibit a bias for action on observed patterns and trends, and take ownership by providing timely and accurate resolutions based on customer and market needs.</li>
<li>Aim for excellence during goal setting, keeping continuous improvement foremost in mind, whether for personal development or process enhancement.</li>
<li>Identify suspicious activities and unusual patterns that could result in fraud, including, but not limited to, AML issues and activities reported by other staff members. 
</li>
<li>Contact customers and banking institutions to verify legitimate transactions and payment information. Communicate effectively, showing respect, genuine empathy, and care.</li>
<li>Properly document all interactions and findings using the organization's tools and platforms.</li>
<li>Be data-driven when presenting feedback and recommendations.</li>
<li>Take inbound and outbound calls to request additional documents for KYC, compliance, and/or to mitigate risk behaviors.</li>
<li>Serve as backup support for the Customer Service team when needed partner.</li>
<li>Answer transferred calls from the Customer Service team regarding transactions currently under review or those that resulted in customer dissatisfaction due to the review process</li>
<li>Provide critical support as needed to handle escalations and process Risk Reviews.
 
Partner and collaborate effectively with the rest of the Customer Success and Risk Operations teams.</li>
<li>Contribute to and participate in continuous improvement projects aimed at enhancing operational processes.</li> 
<li>
</li></ul>Qualifications:<ul>
<li>
At least 1 year of BPO or call center experience in risk and fraud management, preferably within financial accounts or industries such as insurance, travel, telecommunications, logistics, procurement, e-commerce, and retail.</li>
<li>Experience should involve roles focused on fraud prevention and tasks such as payment processing, managing debit and credit card transactions, handling reimbursements, and resolving disputes.</li>
<li>Process improvement and documentation experience is a plus.</li>
<li>Six Sigma Certification: Yellow Belt is a plus.</li>
<li>College Graduate or completed 3 year Bachelor&rsquo;s College Degree.</li>
<li>A Bachelor's Degree in Management, Finance, Business or related fields is an advantage.</li>
<li>Candidates must be of legal working age.</li></ul></div>

Customer Protection Team Associate

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